Dealer Support March 2024

March 2024

Issue 339

Welcome

TO OUR

inspiring success in the workplace supplies industry

MARCH ISSUE

Good leaders need to put people first Debbie Nice, interim CEO of BOSS, talks leading with integrity

FROM BLURRED LINES TO CLEAR BOUNDARIES

Underlining the distinction between a separate and designated workspace

LOOKING BACK, MOVING FORWARD: 40 YEARS OF SUCCESS

Lesley Howe celebrates four decades in the world of technology products

THE SMALL BUSINESS MAKING A BIG IMPACT

Independent retailer of the year, Sarah Laker, on making your voice heard

From portable to professional, the Brother scanner range brotherzone.co.uk/scanner-zone

Portable DS-640

Compact

DS-740D

DS-940DW

ADS-1200

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Range cation Rangespecifi specifi cationoverview overview Scan type

CIS

Dual CIS

Dual CIS

Dual CIS

Dual CIS

Paper handling

A4

A4

A4

A4

A4

Interface

USB

USB

USB/Wi-Fi and SD card

USB 3.0 and BUS powered

USB/Wi-Fi

LCD

-

-

-

No (electrostatic control panel)

Yes (6.8cm touchscreen)

ADF

Single sheet

Single sheet

Single sheet

20 sheet

20 sheet

-

-

-

No

No

7.5ppm/10ipm

7.5ppm/10ipm

7.5ppm/10ipm

25ppm/50ipm

25ppm/50ipm

iPrint&Scan compatibility

No

No

No

Yes

Yes

iPrint&Scan mobile app

No

No

MIWAND Andropid app

No

Yes

Kofax VRS certified

No

No

No

No

No

Sheets

100

100

100

1,000

1,000

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Scan to anywhere

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Desktop

Compact Takes up little space on a desk.

Desktop pro

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Dual CIS

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A4

A4

A4

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USB

USB and LAN

USB, LAN and Wi-Fi

USB, LAN and Wi-Fi

USB, LAN and Wi-Fi

LED keys

Keys and display

7.1cm touchscreen

10.9cm touchscreen

10.9cm touchscreen

50 sheet

80 sheet

60 sheet

80 sheet

100 sheet

Yes

Yes

Yes

Yes

Yes

35ppm/70ipm

40ppm/80ipm

35ppm/70ipm

40ppm/80ipm

60ppm/120ipm

Yes

Yes

Yes

Yes

Yes

No

Yes

Yes

Yes

Yes

No

Yes

Yes

Yes

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3,000

6,000

5,250

6,000

9,000

Increased productivity No need to travel across the office to scan your documents with standalone scanners.

Advanced processing Documents can be instantly converted to editable formats directly from the scanner.

FROM THE EDITOR

Putting people first

March is certainly a month with a lot going on. Over the next few weeks, we will see the first official day of Spring, Good Friday and Easter. In case you missed it, March 1st also marked TO OUR MARCH National Employee Appreciation Day, a moment to recognise and celebrate the invaluable ISSUE contributions of employees.

Of course, valuing the diverse and skilled individuals in our lives is a practice we should strive to uphold each day. After all, none of us would be where we are without the support of colleagues, mentors, family and friends.

At Dealer Support, we love to see members of the dealer community uniting to support Good leaders one another and work collaboratively toward building a more robust and resilient industry. In need to put people first this issue, we talk to three-time Independent Retailer of the Year award-winner Sarah Laker about how a small business can have a big impact. We also dive into the benefits of printer compatibles, while our special focus on The London Stationery Show 2024 offers insights into what dealers can expect from this much-anticipated event.

Our new feature, Best of the Web, rounds up some of the most high-value content from the Dealer Support website, giving you even more information and insights to help your business stay ahead.

March 8th also saw the celebration of International Women’s Day. In recognition of the accomplishments and impact of women in business, we are putting the spotlight on some of the inspirational women leaders in the workplace supplies industry - with contributions from Lesley Howe of Brother, who is celebrating 40 years in the industry, and Debbie Nice, interim CEO of BOSS, who tells us all about why people should be at the heart of everything we do.

We’d love to hear all about your success and to be inspired by stories of resilience and agility. Please do share all your news via LinkedIn and Twitter @dealersupport.

March 2024

Issue 339

DEALER SUPPORT MARCH 2024

Welcome

ISSUE 339

inspiring success in the workplace supplies industry

DEBBIE NICE LESLEY HOWE SARAH LAKER

Debbie Nice, interim CEO of BOSS, talks leading with integrity

FROM BLURRED LINES TO CLEAR BOUNDARIES

Underlining the distinction between a separate and designated workspace

LOOKING BACK, MOVING FORWARD: 40 YEARS OF SUCCESS

Lesley Howe celebrates four decades in the world of technology products

THE SMALL BUSINESS MAKING A BIG IMPACT

Independent retailer of the year, Sarah Laker, on making your voice heard

Holly Tinsley Editor

EDITORIAL Holly Tinsley

CREATIVES Amanda Lancaster

COMMERCIAL Claire Peacock

PUBLISHING SUPPORT Angela Howland PUBLISHER & CEO Vicki Baloch

Dealer Support is the leading monthly publication for dealers in the business supplies industry. It provides information on the industry (both in the UK and overseas), information for and about the UK’s independent dealers, as well as information and advice on running a small business.

The views expressed in this magazine are not necessarily the views of the publishers. Copyright of all the material published remains with Intelligent Media Solutions Limited. No part of this magazine may be reproduced, copied, stored in an electronic retrieval or transmitted, save with written permission or in accordance with provision of the copyright designs and patent act of 1988.

Printed in the UK by Micropress Printers Ltd. www.micropress.co.uk

hello@dealersupport.co.uk All email addresses are formatted firstname.lastname@intelligentmedia.co.uk firstname@intelligentmedia.co.uk

[04] DECEMBER 2020

www.dealersupport.co.uk

Annual subscriptions are available at a cost of £68.00 for UK and overseas by surface mail, £90.00 for airmail. Subscription enquiries should be sent to the address opposite

Intelligent Media Ltd c/o Soho Works Unit 4.1 The Tea Building 56 Shoreditch High Street London E1 6JJ Tel: 0203 794 8555 Fax: 0203 794 8554 Email: info@intelligentmedia.co.uk Web: www.dealersupport.co.uk

MARCH 2024

Contents

INDUSTRY 06 THE MONTH THAT WAS

The headline news from the industry

08 NEWS EXTRA: THE FACTS ABOUT WORKPLACE STRESS

24

We highlight the key facts about workplace stress rates

10 INTEGRA CONFERENCE RAISES BAR A review of ‘Elevate Your Business’ 2024

12 THE BEST OF THE WEB: SPRING 2024

A roundup of the most clicked Dealer Support content

16 ALL THE FUN OF THE FAIR

Steve Carter talks tackling emails and childhood games

18 LEADING WITH INTEGRITY

Debbie Nice, interim CEO of Boss talks about leadership

26

BUSINESS SUCCESS 20 THE SMALL BUSINESS WITH THE BIG VOICE

Independent Retailer of the Year, Sarah Laker on making an impact

24 LOOKING BACK, MOVING FORWARD

Brother’s Lesley Howe reflects on 40 years in the industry

SALES SUCCESS 26 INK AND INNOVATION: THE RESILIENCE OF STATIONERY IN THE DIGITAL AGE A look at what’s trending in stationery ahead of the London Stationery Show

30 “To keep evolving and attract new talent we must listen to the workforce and identify leaders of the future”

14

30 INFORMED CHOICES: NAVIGATING COMPATIBLE PRINTING PRODUCTS

In this two-part special, we highlight the benefits of compatibles

GREEN AND ECO 34 WASTE NOT, WANT NOT

How dealers can help customers to tackle food waste

36 PROMOTING PRODUCTIVITY WITH PLANT POWER Workplaces are getting green-fingered with office plants

S T R AT E G I C G R O W T H 38 FROM BLURRED LINES TO CLEAR BOUNDARIES

The role of dealers in creating designated, personalised workspaces

LIVE IT 42 LIVE IT

Take a break and enjoy some lighthearted fun

INDUSTRY

THE MONTH THAT WAS

THE MONTH THAT WAS Advantia partners with Lexus for sustainability The UK government has stated that they want all new cars built after 2030 to be electric or hybrid versions only, and fully electric by 2035; so no more petrol or

opportunity to switch to an electric or hybrid car, on a business contract hire lease scheme.

Steve Carter, Advantia MD said, “We are really

diesel versions to be manufactured. Cities across the

excited about this opportunity with Lexus, as it

drivers of vehicles that do not meet the Euro 4 or Euro

and their customers, as much as we possibly can,

country continue to introduce clean air zones and

6 specifications are having to pay a daily rate to drive into those areas.

With that in mind, Advantia have been working in

collaboration with the car manufacturer Lexus to create an exclusive arrangement for Advantia members and

their customers to explore, and potentially take up the

endorses our commitment to helping our members on their own sustainability journeys. There is an

exclusive and very attractive arrangement in place for Advantia members to utilise and although the deal

is mainly focussed on the Lexus brand, we can also

access certain other manufacturers brands including commercial vehicles.”

ExaClair’s esteemed managing director retires Mark Daisley, after over three decades of dedicated

supplies industry.

growth, innovation, and commitment to excellence

Exaclair, reflected on Mark’s impact: “A renowned

Mark played a crucial role in shaping ExaClair’s

industry, Mark was one of a kind and will be dearly

service, bids farewell, leaving behind a legacy of

in the business supplies sector. During his tenure,

strategic direction, leading the company to expand

its product range and strengthen its global presence.

Beyond his professional achievements, Mark is a

much-respected and well-liked staple in the business

[06] MARCH 2024

www.dealersupport.co.uk

Lawrence Savage, UK marketing manager at

and highly regarded character throughout the

missed, as a fantastic commercially driven leader who had a wicked sense of humour, by all his

colleagues and friends at ExaClair Limited and across the wider Exacompta Clairefontaine group.”

THE MONTH THAT WAS

INDUSTRY

Nescafe B2B offers unique chance to win advice from Deborah Meaden In an exciting new partnership for 2024 – NESCAFÉ B2B by Nestlé Professional - is giving small and medium businesses, a unique opportunity to win advice from business guru Deborah Meaden.

Open to SMEs across all industries, the new programme, Let’s Partner up for Good, will see six lucky businesses win a seat at the table to discuss their business challenges relating to their sustainability journey, workplace wellbeing and business growth with Deborah Meaden and NESCAFÉ B2B business experts.

The live discussion with Deborah will take place Spring/ Summer 2024. SMEs also have the chance to win a place in the audience to listen as the conversations unfold and pose their own questions in a live Q&A session.

For a chance to win a seat at the table with Deborah

Meaden or a place in the audience; small businesses need

to visit https://bit.ly/DiscussionswithDeborah, complete the application, including detail on their business challenge and

Nemo Office Club hosts Shrove Tuesday documentary Nemo Office Club in Atherstone graciously opened its doors to a documentary team capturing the essence of the town’s iconic Shrove Tuesday ball game that takes place in the high street each year.

upload a short video clip. Entries close 31 March.

Budget boost for SMEs receives mixed reactions As reported by The Independent, small businesses and industry groups have expressed appreciation for budgetary efforts to stimulate growth and ease tax obligations, yet many deem the measures insufficient,

“We are always keen to help entrepreneurial young individuals, so when we were approached by the documentary film makers asking if they could use our premises to film the activities out of the window, I was more than happy to help.” Explains group MD, Tim Beaumont.

emphasising the need for more substantial support to navigate economic challenges. Billed by the Treasury as the “year of the SME”, Chancellor Jeremy Hunt announced plans to support small firms by increasing the VAT registration threshold from £85,000 to £90,000 this April to “cut their taxes and help them grow”.

He also unveiled proposals to extend full expensing to assets for leasing – a corporation tax relief specifically focused on companies investing in plant and machinery. The Treasury said this would be done “when fiscal conditions allow” and that it would publish draft legislation shortly.

Federation of Small Businesses policy chairwoman Tina McKenzie said it was a welcome decision to extend the Recovery Loan Scheme until the end of March 26. The scheme – which offers a 70% government guarantee on loans to SMEs of up to £2 million in Great Britain and £1 million in Northern Ireland – will also be renamed as the

The young team set up camp in the main meeting room with their cameras poised to capture an aerial view of the action. Working with the film makers is just the latest example of Nemo Office Club demonstrating a co-operative approach to wider communities outside of the office supplies market with other initiatives including providing free design studio time to a mental health charitable organisation, raising funds for the DEC Ukraine Humanitarian Appeal and an ongoing partnership with Durrell Wildlife Conservation Trust.

Growth Guarantee Scheme.

www.dealersupport.co.uk MARCH 2024 [07]

INDUSTRY

THE MONTH THAT WAS

NEWS EXTRA

Workplace stress: unlocking the facts The Health and Safety Executive’s recent findings shed light on the most stressinducing industries in the UK, emphasising the crucial need for organisations, including dealers, to understand and address work-related stress effectively

I

nformation

period. Stress, depression, or anxiety

and YouGov highlights the significant

gathered by

constituted 49% of all work-related ill health

impact of workplace stress on younger

The Health and

cases and contributed to 54% of all working

employees. A striking 60% of individuals

Safety Executive

days lost due to work-related ill health.

aged 18-24 and 41% of those aged 25-34

has unveiled

The wholesale and retail trade industry

report feeling overwhelmed by pressure,

takes the ninth spot on the list of the top

in contrast to only 17% of individuals aged

most stress-inducing industries in the UK.

ten most stressful industries, with 1,530

45-54 and a mere 6% of those over 55.

The data, derived from reports within

people per 100,000 workers experiencing

The Labour Force Survey, examines the

work-related stress. Meanwhile, the

Force Survey, the primary causes of

incidences of stress-related illnesses per

information and communication industry

work-related stress, depression, or anxiety

100,000 workers from March 2022 to

secures the seventh position, involving

were cited as unmanageable workloads,

March 2023. Considering the substantial

a significant number of workers in IT

unrealistic deadlines, and a lack of

impact of stress-related illnesses on

support and development roles. While

adequate training and management

employees and the effective operation

these individuals may not have direct

support. Also cited as factors were issues

of organisations, dealers stand to benefit

ties to all dealer businesses, their close

of workplace harassment and bullying

from enhancing their knowledge and

ties and interactions with resellers

along with fears about role

understanding of work-related stress.

undoubtedly mean these statistics will

and organisational stability.

insights into the

According to the report, there were 875,000 workers who experienced work-

also impact the industry.

Further analysis of the data revealed

related stress, depression, or anxiety (both

that women in full-time employment are

new and long-standing) during 2022/23.

nearly twice as likely to have a common

Additionally, a total of 17.1 million working

mental health concern as full-time

days were lost due to work-related stress,

employed men. Moreover, research

depression, or anxiety within the same

from the Mental Health Foundation

Based on self-reports from the Labour

You can read the full report here: https://www.hse.gov.uk/statistics/ assets/docs/stress.pdf

WORKPLACE STRESS: THE STATISTICS

17.1 million

working days lost in the UK

Women in full-time employment are nearly twice as likely to have a common mental health concern

875,000

workers reporting stress-related illness

60%

- no of workers affected aged 18-24

£28.3 billion

yearly cost of missed work

[08] MARCH MAY 2022 2024www.dealersupport.co.uk www.dealersupport.co.uk

SPONSORED

INDUSTRY

Gaining the Advantage with Premier

PREMIER has long been established as a leading supplier of reliable, cut size papers, distributing trusted, world-renowned brands such as Navigator, Explorer, Pro-Design & Color Copy to the UK market

T

he right choice of paper takes time and careful consideration to ensure that the grades are reliable, have shelf appeal for resellers, include a selection of shade options as well as sustainable certification and ethical production policies. Premier

Premier's portfolio has been developed to meet evolving market demands

have adapted their product offering to include brands like Explorer, New Future Multi and Laser, however, recently they have announced the arrival of extensions to both the Report and the Advantage paper ranges. Report is a range of high quality, high

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their supply chains, with an enlightened choice of reliable

FSC certified, eucalyptus premium fibres. A true multipurpose

office paper brands.

paper, Report is ideal for a multitude of applications including

Premier’s commitment to helping customers extends beyond

daily reports, documents, and leaflets; the use of Colorlok®

the choice of paper they supply. The merchants also provide

technology ensuring richer and truer images on inkjet, laser and

solutions to reduce CO² emissions, from the production and

copier printers. Report is now available from Premier in A4 and A3

delivery of their customers’ paper purchases. Carbon Capture®

sizes, across a choice of weights, from 75 to 90gsm.

is the industry’s leading environmental initiative that directly

Advantage Light is a new, lighter weight brand of paper

supports the work of the Woodland Trust, helping to create and

which, from black & white office printing to large volume copying,

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in 2012 through to 2023, supporters of the Carbon Capture®

Produced using eucalyptus fibres, Advantage

programme have already contributed to the planting of

Light is a more reliable, branded alternative to

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cheaper grades that can cause jamming issues.

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These developments are indicative of an

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length to which the industry has been impacted over the last few years by wider reaching, global factors. Within that period Premier have

www.dealersupport.co.uk MARCH 2024 [09]

INDUSTRY

E L E VAT E Y O U R B U S I N E S S

Integra ‘Elevate Your Business’ National Conference raises the bar

Integra was delighted to welcome over 200 members, guests, and representatives from 49 key partners, to the 2024 ‘Elevate Your Business’ National Conference, at The Hilton, St George’s Park, Burton Upon Trent, on March 6

I

adventurer, Ben Fogle.

ntegra’s National

Donnelly, business unit leader, ES Tech

Conference is

Group tabled several practical ways

During the evening and into the wee

firmly established

in which members can elevate their

small hours, delegates, guests, suppliers

in the calendar

business using AI and managed content.

and Integra staff, partied with their

as a mustattend event in

Gordon Christiansen, partner,

peers at the Elevate Your Business Black

Highlands, highlighted how the future

Tie Gala Dinner and Awards ceremony.

Integra would like to thank everyone

the industry. Year on year members

of B2B sales is hybrid – involving a

feedback on the invaluable opportunity

combination of digital and in-person

for taking time out of their businesses

to come together under one roof, to

sales techniques in his talk, Maximising

to attend the 2024 National Conference

network with like-minded business

Sales to Today’s Business Consumer.

and in particular to acknowledge all

owners, share ideas in a non-

The afternoon saw delegates enjoy

competitive environment, and take best

the just over three-hours-long Supplier

practice back into their businesses.

Exhibition which featured 49 of the

of the companies that supported and sponsored the event.

To find out more about how

industry’s biggest brands and take further

Integra could benefit your

up and reconnect during registration,

advantage of the opportunity to catch

company, please contact them in

delegates took their seats to enjoy a

up with their peers and share ideas and

one of the following ways:

series of highly topical and informative

experiences, before sitting down to an

https://www.integra-business.co.uk/

keynote presentations.

audience with broadcaster, writer and

Email: info@integra-business.co.uk

Following an opportunity to catch

Aidan McDonough, CEO, Integra Business Solutions, opened proceedings, stating that 2024 marks his 30th year with

CELEBRATING INDUSTRY SUCCESSES

the business. After reflecting on some of the changes in the industry over the past thirty years and applauding members for continuing to adapt and evolve to address ever-changing market demands, Aidan moved on to share an update on Integra and the Group’s 2024 strategic focus.

In his talk, Is the Office Still Relevant? Nathan Budd, consulting director, IDC provided a comprehensive data set that clearly demonstrated that today’s office is no longer a fixed static place, and that the future of work will be a flexible and hybrid model. Meanwhile, in his session, Elevate Your Business Using AI And Managed Content, Patrick

[10] MARCH MAY 2022 2024www.dealersupport.co.uk www.dealersupport.co.uk

TOP LINE: Account manager of the year: Darren Renshaw. Manufacturer of the year: Hamelin Brands. Distributor of the year: JGBM. BOTTOM LINE: Alliance member of the year: Discounted Office Supplies. Directory member of the year: Office Essentials. Gold member of the year: Geoff Ball

office products collection 2024 Initiative provides your customers with all the core items they need in their workspace!

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Members also have access to free online catalogues, email marketing, social media content and much more.

Exclusive to Integra members Over 300 core products Available via Antalis, VOW & direct Highly competitive ink & toner range FREE marketing support If you aren’t an Integra member and need access to a high quality, value for money range, contact us on 01633 653000 or email info@integra-business.co.uk.

To view the range visit www.initiativeofficeproducts.co.uk and for more information contact Integra on 01633 653000

INDUSTRY

JANUARY TO MARCH MOST CLICKED

CLICK IT

This month’s round up of the best dealersupport.co.uk had to offer our readers... We’ve done the hard work of pulling together the best bits and the most clicked content from the website, so you don’t have to!

I

t’s not just Dealer Support magazine

readers expect more of the right content, frequently – so that’s

that keeps our reseller community

what we’ve worked to do! Dealersupport.co.uk is a website

supported and stocked up on articles,

that dealers visit more and more regularly to help deliver more

features and insight to help drive their

of what you want to see. From expert advice on business

business forward, over the past 18

growth and strategy to top technology and surprising trends –

months dealersupport.co.uk has grown

we know you like what we’re doing because we’re seeing more

and evolved into much more than an industry news website –

of you visit the site weekly and for longer and longer periods

we have been working hard to evolve our offering to dealers

- more of you sign up for our weekly newsletters and more of

that falls in line with they way we consume and access content

you feeding back and sharing our content, so we thought we’d

generally as consumers, that means offering more of the right

help close the loop between dealersupport.co.uk and Dealer

content, online, to compliment and bridge the gaps between

Support magazine but sharing the best bit of the website, right

magazine publication dates, and to allow us to offer a much

here in the magazine. If you have a digital subscription you

broader portfolio of content that our audience can tap into.

can click straight through to read the full article, or for print

To support our audience effectively in this digital age,

magazine subscribers, simply visit the website to read more.

WHAT ARE YOU READING? The best bits and the most clicked content from www.dealersupport.co.uk

[12] MARCH MAY 2022 2024www.dealersupport.co.uk www.dealersupport.co.uk

JANUARY TO MARCH MOST CLICKED

INDUSTRY

GREEN &ECO

Embracing the golden thread of sustainability

In an industry where heightened product awareness

the sustainability curve. The golden thread concept

and sheer volume of consumer choices significantly

involves maintaining comprehensive data about a

influence customer purchasing decisions,

product’s lifecycle, from sourcing to disposal, to ensure

understanding the value of the ‘sustainability golden

transparency and accountability to build sustainable

thread’ can improve how dealers communicate

partnerships across the supply chain.

environmental and sustainability information with

Read the full article: https://dealersupport.co.uk/

customers – which can position dealers ahead of

embracing-the-golden-thread-of-sustainability/

DIVERSIFICATION Enhancing accessibility for visually impaired workers

There are just over 84,000 working-age

individuals with registered visual impairments in the UK. Advances in technology mean that

blind and partially sighted people can overcome

many of the barriers to work that they faced in the

past. However, it is crucial that workspaces are designed and equipped to

meet their specific needs, and dealers can play a key role in this process. In this article, we look at the products that can help enhance workplace safety, craft

75% of blind and partially sighted people feel that their sight loss has stopped them from reaching their potential at work

more inclusive environments and ensure digital equity.

Read the full article: https://dealersupport.co.uk/crafting-accessibleworkspaces-enhancing-accessibility-for-visually-impaired-workers/

www.dealersupport.co.uk MARCH 2024 [13]

INDUSTRY

JANUARY TO MARCH MOST CLICKED

MANAGEMENT

Mastering the art of clear communication Effective leadership isn’t just about issuing orders; it’s a symphony of interaction, understanding, and trust. Communication, the backbone of leadership, plays a pivotal role in how leaders navigate their roles and guide their teams. This article discusses how effective communication enhances leadership by defining expectations, fostering transparency and facilitating a continuous improvement cycle.

Clear communication sets clear expectations, building trust among team members, customers and stakeholders.

Read the full article: https://dealersupport.co.uk/ crafting-leadership-the-art-of-clear-communication/

Did you know?

Products marketed as sustainable grew 2.7x faster in 2023 than those that were not

DEALER SUCCESS What can industry awards do for small businesses?

Deciding whether to enter your

it’s crucial to select those aligned with

concerns, especially given the time-

In this article, we delve into the reasons

business for an industry award can raise consuming and often complex nature

of submissions. But there are multiple benefits for dealers! Awards not only provide valuable media coverage and boost sales

but also motivate and validate your team’s efforts. To

make the most of

award opportunities,

[14] MARCH MAY 2022 2024www.dealersupport.co.uk www.dealersupport.co.uk

your business values and focus areas. why participating in industry awards

is advantageous and offer insights on

how dealers can put their best foot forward!

Read the full

article: https://

dealersupport.

co.uk/what-can-

industry-awards-

do-for-small-

businesses/

JANUARY TO MARCH MOST CLICKED

74% of employees

TECHNOLOGY

Impact and implication: Understanding digital ethics

Digital strategy is an integral part of any business plan. But what considerations are being given to digital ethics – and what processes can dealers put in place to ensure an understanding of the ethical risks and implications of an increasingly digital world? In this ongoing series exploring the influence and advantages of technology within the realm of Equity, Diversity, and Inclusion (EDI), we dive into the world of digital bias, algorithms, and their implications and examine how technology serves as a tool to fortify recruitment strategies and construct more equitable policies.

Read the full article: https://dealersupport. co.uk/impact-and-implicationunderstanding-digital-ethics/

According to a survey, the average UK worker spends £21 per week on work lunches!

INDUSTRY

say they want more news and information about their organisation

SALES SUCCESS Time for lunch? The in-office dining trend

We’ve all been there. The daily debate over what’s for lunch. For office workers up and down the country, the age-old question of whether to eat in or out is being answered by a potentially surprising

trend. This article explores the evolving trend of office dining experiences driven by the rise of hybrid work models and the desire for more comfortable workspaces. We look

at how dealers play a crucial role in helping businesses create visually appealing and well-equipped dining areas and explore how businesses are adapting to economic shifts by offering cost-effective dining

options. Is it time your customers embraced the inoffice dining revolution?

Read the full article: https://dealersupport.co.uk/timefor-lunch-in-office-dining-the-surprise-trend-for-2024/

www.dealersupport.co.uk MARCH 2024 [15]

INDUSTRY

I N B O X I N VA D E R S

All the fun of the fair

Who can remember the fairground game Whack-a-Mole, where a mole pops up, you give it a clump with a hammer and then another one pops up and you repeat the exercise?

In this month’s article, STEVE CARTER of Advantia is playing ‘whack-an-email’!

T

here would appear

noticed that when a 2nd follow-up email

customer base and prospects is vital and having

to be a new version

drops in, I am asked if - following our

them segmented so that you are targeting the

of the Whack-a-

recent conversation have I got all the

right people with the right information. It’s not

Mole game based on

information I requested?

rocket science, we want the best possible return on the time we invest, so why keep flogging a

speculative emails where you delete

WHAT CONVERSATION?

dead horse with the scattergun approach?

I suspect that our marketing team are

one and another pops up - then another and

What all this has done is galvanise my

another. The frustrating thing is that the emails

belief that the marketing strategy utilised

now panicking, thinking I am going to get

have little or no relevance to me. There seems

in our industry must be absolutely spot

involved with their marketing programme.

to have been a surge in these in the last 6

on. I like to keep things reasonably simple

Fear not, we have an abundance of expertise

months or so to a point where, a few days ago,

and straightforward, so for me it is about

in that area, which certainly doesn’t require

they were literally pinging in one after another,

gaining a full understanding of what

my meddling. Instead, I am off to the

so much so that I checked in the bathroom

product or service I am going to offer and by

fairground for a game of Whack-a-Mole.

mirror to see if the words ‘easy target’ had been

working closely with the manufacturer I can

To find out more about how Advantia

tattooed on my forehead. Thankfully they

understand their vision of the target market.

could benefit your company, please contact

It’s then about making the right choice on

Steve Carter in one of the following ways:

hadn’t and the only words visible were ‘tegrat ysae’ which meant very little to me.

I know the people sending these emails

how to articulate that information and to who.

https://www.advantia.co.uk

This is where a good understanding of your

info@advantia.co.uk 02476 373738

have a difficult job to do and probably have unachievable targets to reach, but if they just did their homework, they would quickly find out that I don’t require any ‘voltage optimisation’, I don’t need to ‘think like a Jedi’ and I am pretty sure that I don’t need my kettle PAT testing.

I don’t particularly like unsubscribing, I guess I feel a bit guilty - but a new tact has forced me down that route. I have

[16] MARCH 2024

www.dealersupport.co.uk

It’s not rocket science, we want the best possible return on the time we invest, so why keep flogging a dead horse?

3M - a brand you can rely on..

DID YOU KNOW...

Shoppers are putting more emphasis on value for money and deals

Hybrid workers and Facilities Managers now the dominant shopper in the channel with decline of traditional office admin/PA

Many shoppers are showing growing concern for the environment- but not over price

FOR MORE INFORMATION PLEASE VISIT WWW.POST-IT.CO.UK You can also get in touch with 3M by emailing swilliams6@mmm.com

INDUSTRY

INSPIRING PEOPLE

Inspiring people: Leading with integrity Talking about her current role as interim CEO of BOSS - and what the future might have in store - DEBBIE NICE reflects on the changes, challenges and advancements seen in her 40 years at the heart of the dealer industry

HOW DID IT FEEL STEPPING INTO THE ROLE OF INTERIM CEO FOR BOSS AND HAS ANYTHING SURPRISED YOU ABOUT THE ROLE SINCE YOU TOOK IT ON?

It has been great to step into a role with the trade association that is at the heart of an industry that I’ve grown up in and the BOSS members are a great community. BOSS has continued to evolve and gain momentum by listening to the members, focusing on topical issues and the future of the industry. I’m enjoying working with the Leaders of The Future committee to plan thought leadership events, it’s a very collaborative environment where we all learn from each other – our next webinar is on 26th March on time management. I’ve seen the benefits of working alongside the BPIF to help create a louder voice when lobbying Government about legislation and topical issues.

YOUR ROLE IS VERY MULTI-FACETED – HOW DO YOU

MANAGE THE DEMANDS OF LEADERSHIP AND WHAT ELEMENTS DO YOU ENJOY THE MOST?

With an interim role you need to ‘hit the ground running’ and in my first month it was great to be given the

[18] MARCH 2024

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opportunity to work with the BOSS team to deliver the BOSS Awards in Manchester. All the hard work had been done by Amy and the team prior to the event and my main challenge was going on the stage at short notice!

The feedback was fantastic, it’s a great celebration of achievement. There is a lot of forward planning for events like the Awards Dinner, Members Day, Sustainability Conference and Leaders of the Future conferences, so I have to be organised. I enjoy the special interest groups where we can share ideas to discuss topical issues, trends and ideas to overcome challenges. I like the sense of community and the way everyone pulls together.

HOW HAS THE INDUSTRY CHANGED SINCE YOU STARTED YOUR CAREER – AND GOING FORWARD, HOW CAN

PEOPLE ATTRACT AND RETAIN THE BEST NEW TALENT?

The office supplies industry had four wholesalers and over 2,500 dealers when I started my career. E-Commerce and mobile phones didn’t exist and the top 10 items for sale included Tipp-ex, Twinlock Crystalfiles, typewriter ribbons and fax rolls. Almost everything has changed. The industry has diversified its product range massively from being a

INSPIRING PEOPLE

supplier to the office to a supplier to the whole business.

To keep evolving and attract new talent we must listen to the workforce and identify leaders of the future. When hiring we need to be aware that people are looking for flexible working routines, modern working environments, fulfilling careers and they need great leaders from who they can learn and progress.

CAN YOU TELL US A BIT ABOUT HOW ORGANISATIONAL CULTURE HAS DEVELOPED OVER THE YEARS?

There has been a big improvement in the relationship between companies and employees and greater respect and understanding in both directions.

Technological advances during my working career have been phenomenal and the tools to enable us to work remotely are empowering. I’m a fan of LinkedIn for business networking and for thought leadership and continual learning and it’s much easier to keep in touch with people now. With remote working I do think there is too much screen time now and hope that the future brings more face-to-face meeting interaction, we are seeing good attendance at industry events which suggests that other people are seeing the benefits of getting out and meeting people again.

IN YOUR OPINION, IN WHAT AREAS SHOULD THE

INDUSTRY BE ADVANCING AND INVESTING IN TO ENSURE GROWTH AND RESILIENCE?

I think investment in people is essential as there have been so many changes in the way we work over the last five years. Training and redefining job descriptions will be important with the advance of AI, carbon reduction targets and the aftermath of the pandemic all forcing companies to reorganise their workforce and upskill their teams to take advantage of new opportunities.

INDUSTRY

Investment in efficient technology, e-Commerce and systems will help companies keep costs down whilst creating capacity to sell more, investment in a sustainable policy will be critical to help companies compete and win business.

People are seeing the benefits of getting out and meeting people again "

HAVING THE SUPPORT OF THE RIGHT PEOPLE IS PIVOTAL TO CAREER SUCCESS, CAN YOU TELL US ABOUT SOME OF THE PEOPLE IN YOUR LIFE, PROFESSIONAL OR

OTHERWISE, WHO HAVE HELPED TO MOTIVATE YOU?

My family are very important and have always provided support and encouragement to me. My husband Paul and I met at Kingfield so I’ve been fortunate that he understands and supports everything I do, and I can bring him along to events where he knows plenty of people! There have been so many great people who have helped and guided me along the way, so I’ll just pick out one – the legendary Graeme Chapman. I worked with Graeme in my marketing roles at Kingfield and Office Friendly and we still work together as trustees at the BOSS Business Supplies Charity. He was a brilliant mentor - advocating believing in yourself, being calm, patient and making time for people.

You can find out more about the upcoming BOSS events, including the upcoming time management webinar at https://www.bossfederation.com

www.dealersupport.co.uk MARCH 2024 [19]

BUSINESS SUCCESS

M A K I N G A N I M PA C T

The small business making a big impact From opening a second store during a pandemic to running a national campaign for National Stationery Week 2023 to becoming a three-time Boss award winner, SARAH LAKER of Stationery Supplies tells us about being a small business making a big impact

R

unning a business amid a cost-of-living crisis

feel out of your control.

only a few years after a global pandemic is not

Sarah explained, “As a business, you always hope for a steady

for the faint-hearted. Survival, let alone success,

year, but 2023 was full of highs and lows. We had some great months

means showing fortitude and resilience –

and some difficult ones. For example, three bank holidays in May

something the office product industry has proven

impacted retail. Things like that you can’t control, so it’s difficult to

it has in spades. Sarah Laker, owner of Stationery Supplies, has been

improve upon because you can’t change those things! We also saw

on a mission to ensure that her business can excel while fostering and

the cost-of-living crisis beginning to kick in. We analysed our footfall

cultivating a network of support that others can benefit from.

and found it was steady year-on-year, but our basket spend was down.

The reseller community may be made up of businesses of all

People are still coming out shopping but not spending as much, which

shapes and sizes – from large scale online-only dealers to small

is a clear indication that the cost of living is hitting hard, and everyone

independent stores to the dealer groups that work with partners

is seeing that across the board. The highs included winning the Boss

across multiple markets, but often, the challenges of business

Independent Retailer of the Year award for three consecutive years.

translate in the same way. Particularly when it comes to things that

Winning once was amazing, but three times blows my mind.”

[20] MARCH 2024

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M A K I N G A N I M PA C T

BUSINESS SUCCESS

Understanding social and economic factors that drive changes is vital to making decisions about growth and expanding or adding new products A WHOLE TEAM APPROACH

we look for – it fits our stationery brief and my sustainability credentials

Coming out of a year full of ups and downs and going into 2024,

while being something customers want. People are cost-conscious now

Sarah talked about the importance of looking closely at what is

and looking for things that are reusable and refillable. We expanded our

happening in your business. Understanding social and economic

pen range to meet that need. We make sure that when people come to

factors that drive changes is vital to making decisions about growth

the counter, they know the pen they are buying is refillable. So, it hits that

and expanding or adding new products. While others may have their

sustainability requirement.”

own systems for gathering data, Sarah’s approach ensures her staff are heavily involved in helping her to pick up these all-important details.

GROWING CONNECTIONS

“We work hard to pick up on changes in buying habits by

The idea of community is something that plays an important role

analysing our data. I have found a great way to do this is by getting

for Sarah when it comes to being a business owner. Both through

the whole team involved in observing and tracking changes. I have a

forging relationships and understanding of the local community and

communication log in which staff can leave me information relating

through getting involved with and supporting the greater network of

to product questions or things customers have been looking for. I

the industry. For Sarah, this was found in the Indie Stationers Network

can then use that information to look at what people are buying and

group (ISN) on Facebook, however she was quick to point out that this

how they are buying it. For example, many people did a Secret Santa

may mean different things depending on whether you are an online

instead of buying multiple presents last Christmas. They spent a larger

reseller or owner of a physical store or warehouse. She explained how

amount on one present instead of lots of

finding your community doesn’t necessarily

little gifts. Many people can’t afford to spend

mean in terms of physical location but that

on big presents so they will send a nice card instead. We added small gifts, coasters and things that will fit into an envelope for easy postage. We look at ways to diversify with

THE FUTURE IS BRIGHT Sarah and her team are looking ahead to 2024

in finding a network of peers and advisors, reflective of your business, either online or in person, you can gain significant advantages and benefits.

different products that might not necessarily

Sarah told us, “Community is important.

be stationery but fit with what customers are

Whether that be around the shop, an online

coming in looking for.”

group or forum such as the ISN - or a dealer

There is no doubt when it comes to

group or the supplier network. None of us is

changes in buying habits, the move to

an island. We all need each other. It is about

sustainability tops the list of what customers

providing a safe space for people who are

are looking for in products. “It is all about

tackling the same business challenges to come

looking at the customer base and knowing

and engage with each other. We can talk if

what fits into their needs. We are expanding

we’ve had a bad day, or something is affecting

our range to include FSC and sustainable gift

us all. Or we can tackle big conversations like

and toys. There is a company called Clockwork

the minimum wage rise. I think it’s important

Soldier that make eco-friendly paper activity

to have that and something that I’d really

kits, which are great for children. That is what

like to grow.”

www.dealersupport.co.uk MARCH 2024 [21]

BUSINESS SUCCESS

M A K I N G A N I M PA C T

She continued, “The Indie Stationers Network group that I work with has really helped me to find a way to amplify my voice. We are trying to link with the Boss Federation as a body of independent stationery retailers to be seen in the wider industry as a group to interact with if people need advice.”

But how does one move from being a voice in the industry to being a voice for the industry? In Sarah’s case, it was about finding an issue that she felt needed amplifying. While this may mean different things depending on your type of business, Sarah emphasises the value of drawing attention to shared issues and obstacles.

“During the lockdowns, I got quite vocal about the fact that we had to close our shops and that people were working at home and being home-educated, and yet the government didn’t think that stationery was a necessity. So, I started finding places where I could voice my views on local radio, and it grew from there. It was never a case of waking up one day and wanting to be a spokesperson for the industry, but there was a need for this level of network and community where people could have a voice and hear different views.”

Community is important.

Whether that be around the shop, an online group, dealer group or the supplier network TACKLING TOUGH TIMES Looking ahead, Sarah is under no illusion that 2024 will be smooth sailing. The increase to minimum wages, taking place in April, is set to have a massive impact on businesses, particularly with many already feeling the strain from rising energy prices. “Many of the business owners I speak to on the Facebook group are talking about the wage increase and how to cope with it. The rise in minimum wage is going to be huge for small businesses. Margins are being pushed and things are tough. Unfortunately, I don’t know the answer, but the more we connect over these conversations, the better and the more likely we can find solutions together.”

[22] MARCH 2024

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M A K I N G A N I M PA C T

A more welcome challenge in 2023 saw Sarah move beyond her

BUSINESS SUCCESS

many workers having autonomy to select their own products for

comfort zone and into unchartered waters. Heading up a national

home offices, stationery offers an opportunity for customers to create

campaign for National Stationery Week (NSW) 2023 was a learning curve.

workspaces that reflect their personality and individual style.

One that saw great success as the campaign and the London Stationery Show received excellent feedback. Talking about the experience, Sarah said,

NATIONAL STATIONERY WEEK

“To be asked to run a national campaign, probably the biggest marketing

Sarah added, “It’s a lot of coordination to manage a national campaign.

campaign that encompasses everybody within our industry, was a little bit

I spoke to my contacts within the dealer community, people I know and

mind-blowing. The reach that it had within the UK was quite something.

respect who helped me along the way. I think we had over 150 retailers

We were shortlisted for the campaign of the year in the Boss Awards. I’m

and suppliers take part. Nemo Office Club is supporting us in it as well

delighted to be taking up the mantle again this year. Plans are already in

again this year, as well as Max Publishing through all their different

place, hopefully building on the success of last year. It’s now being run by

magazines and media outlets. The aim is bigger and better!”

Max Publishing, which I am really excited about.”

Looking at the successes of the last few years, what is next on the

While stationery may be a niche product category for many

agenda for Stationery Supplies? Sarah told us that she will be using

resellers, the popularity of these events, combined with the increasing

the new year as an opportunity to reassess some of the areas of the

popularity of remote and homeworking, suggests that while digital

business that, due to time constraints, hasn’t had as much attention

and technology products are big players in the market, resellers should

as she would like. For other resellers this might be areas like digital

not discount the popularity and potential of stationery ranges. With

marketing, getting involved in wider campaigns or growing specific areas of the business.

“For the last three years, I’ve been heavily concentrating on the physical side of the business. One of the things put to one side during that time has been online sales which as we know represents a lot of the reseller market. We have a website, but it’s not been touched for a while. One of our aims this year is to totally revamp it and get it up and running to its full potential.”

The desire to reach the full potential of their business is something that everyone in the reseller community shares. And while the spectrum of businesses varies from broad ranges of products to specific, niche markets such as this, there is always something valuable to be taken from listening to and observing the successes of others.

GET INVOLVED For those looking to learn more or find out more about how to get involved with National Stationery Week

13th – 19th May 2024 or the London Stationery Show,

held on 14th & 15th May at the Business Design Centre, you can contact Sarah directly with queries at - sarah@ marplestationerysupplies.co.uk

www.dealersupport.co.uk MARCH 2024 [23]

BUSINESS SUCCESS

INDUSTRY EXPERTISE

Looking back, moving forward: Celebrating 40 years LESLEY HOWE, channel development manager for Brother has seen numerous changes in the technology industry over four decades. But one thing that hasn’t changed is the importance of growth, resilience and adaptability.

We sat down with Lesley to hear more about her inspirational experiences

“I

can’t really believe it’s

decentralised ways of working has been the

INFLUENCES AND SUPPORT

been 40 years since my

biggest change to shape our sector. Not only

A massive influence in my career was Jim

first role at Brother UK

did it change the way in which we work

Kelly, a business development director at

as an office junior in the

alongside our partners, but it also brought

Brother who I worked with for many years.

advertising team. Plenty

new opportunities to support our customers.

Jim embodied the ‘at your side’ attitude and

has changed since I joined the sector, but

The last twelve months have been fast

was one of kindest and most thoughtful

the same goal remains in my role today – to

paced but rewarding. We launched our new

people to work with, his ongoing support

help our partners to secure and convert new

managed print service (MPS) proposition

really helped me as I was building my career.

business and to grow their revenues. There’s

to support growing demand for print-as-a-

Our managing director Phil Jones has also

also been plenty of change since I joined

service, a trend we’re expecting to continue

been a great support as I’ve moved up through

Brother – advancing from telex machines

into 2024 and beyond. We also refreshed our

the business, giving me the confidence to grow

and typewriters in the eighties to today’s

entire laser print line up to offer business

and take on new and exciting challenges.

modern printing solutions such as MPS.

and home office users faster and better-

In recent years, the move to hybrid and

[24] MARCH 2024

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connected printing.

For me personally, my mum was always the strongest person I have ever known. She passed

INDUSTRY EXPERTISE

LEADERSHIP

A career in the technology industry can provide you with opportunities you might never have considered skills both professionally and personally.

to operate more sustainably themselves.

Brother sponsored my qualification with the

Remanufacturing waste consumable

Chartered Institute of Marketing which has

products is a huge way in which we as an

allowed me to develop the skills to get me

industry can reduce our waste and carbon

where I am today.

emissions. Our recycling technology centre in Ruabon, North Wales, was certified

FACING THE FUTURE

as carbon neutral in 2021 and has made

My advice would be ‘don’t panic’ when faced

a major contribution to Brother’s global

with tough times. I think it’s important to

milestone in recycling 40 million toner

take one step at a time when dealing with a

cartridges to date. Last year, it helped

away 15 years ago, but I can still hear her voice

challenge and if all doesn’t go to plan, being

Brother become the first brand to be

encouraging me and pushing me on, saying:

adaptable is key. At Brother we’re lucky

awarded with the Blue Angel eco-label for a

“you can do this.” Brother has always been a

to have the platform and people to adapt

remanufactured toner cartridge.

family orientated business. Everyone’s opinion

quickly, as we did with hybrid working. It’s

is valued, and this is what drives the business’

really a case of ‘we’re all in this together’.

Businesses at the beginning of their sustainability journey will also benefit

We need to offer customers choice

from having a plan in place, helping them

to successfully meet their requirements.

to create manageable goals to reduce their

up with and embrace the fast-paced changes

Supplying a diverse range of print devices,

environmental footprint.

in media and technology. I want to make sure

from home office models through to

my team have access to as many opportunities

machines for large enterprises, will ensure

GOING THE EXTRA MILE

to grow as possible, they’re young and eager to

that partners always have a model fit for a

I kayaked the Thames in 2016 and cycled

learn which is a great position to be in.

customers’ specific needs. If vendors and

from London to Paris in 2017 with my

partners don’t have the right choice, then

Brother colleagues to raise money for

they’ll lose customers’ business.

Cancer Research UK, a charity very close to

ethos and strategies, to help it evolve.

As a business we’re well equipped to keep

A career in the technology industry can provide you with opportunities you

Sustainability is one of the biggest

my heart. Together we raised over £38,000

amazing opportunities throughout my

challenges we face today, and businesses

and I don’t think it’s something I’d ever have

career, representing Brother UK around

should have a plan of action. Customers

achieved if it wasn’t for the Brother team

Europe and Japan. The best advice I could

are increasingly scrutinising suppliers’

pushing me on. Would I do more events like

give to newcomers in the industry is to

environmental impact, wanting greener

this in the future? I’d never say never to any

be open to learning and developing your

products and expecting vendors and resellers

future opportunities that come my way.”

might never have considered. I’ve had some

www.dealersupport.co.uk MARCH 2024 [25]

SALES SUCCESS

S P O T L I G H T O N S TAT I O N E R Y

Ink and innovation: The resilience of stationery in the digital age You may have heard people talking recently about the ‘stationery renaissance’. As the pressing need for digital solutions felt during lockdown eases and hybrid work models continue to gain traction, we pose the question: Is stationery staging a comeback? And how has it evolved to co-exist with the digital world?

W

hile the notion of a

chain outlets, one that dealers and independent

Sustainability has become a pivotal

“comeback” implies a

retailers are well-positioned to capitalise on and

focus within the industry, driving a surge

period of decline, the

fill, making it a promising market opportunity.

in innovative eco-friendly products.

stationery market has

Customers are increasingly seeking items

demonstrated mostly

DRIVING THE DEMAND

consistent growth in

In a world of digital noise, stationery

in biodegradable materials, and produced

recent years, despite the dominance of digital.

represents a return to a sensory experience.

sustainably. They are also prioritising

This looks set to continue, with reports from

While digital tools provide the benefits of

companies that embed sustainability into

last year indicating that the United Kingdom

speed and convenience, stationery provides

their core values.

Stationery Market is projected to expand at

customers with a broader selection of

a CAGR of 2.6% during 2023-2029. In other

products, granting them freedom of choice

products that seamlessly blend

words, rather than a resurgence, stationery

and the ability to infuse personal style

functionality with eco-consciousness.

appears to be undergoing an evolutionary shift.

into the workspace. Stationery presents an

Leading examples include refillable

The growing demand for traditional-style

avenue for dealers to meet this demand,

options like the Stabilo Green range,

stationery products, particularly advantageous

with potential for further expansion and

which utilises 87% recycled plastics for

for dealers, may in part stem from the changing

diversification through auxiliary products

highlighter pens and sources 100%

purchasing habits of consumers. With the

that complement and support core offerings.

certified FSC wood for pencils. Similarly,

decline of high-street giants such as Wilko and

Product lines that include storage and

Pentel’s Recycology range offers pens,

Paperchase, offline channels have become the

transportation solutions for stationery, such

filing products, and display books designed

preferred choice for buying stationery products.

as bags and filing systems, represent prime

for refillability, ensuring long-lasting

This highlights a gap left by the closure of

examples of this opportunity.

environmentally friendly solutions.

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crafted from recycled materials, packaged

The stationery industry is embracing

S P O T L I G H T O N S TAT I O N E R Y

SALES SUCCESS

In essence, while technology connects people to business, stationery serves to reconnect individuals with personal focuses the post-COVID landscape, stationery

from being supplanted by technology, the

WHO CAN DEALERS FIND AT LONDON STATIONERY SHOW 2024?

stationery market is embracing innovation to

Crayola, Leuchtturm1917,

manufacturers and suppliers are diversifying to meet the needs of the modern buyer. Far

bridge the gap between the digital and physical.

Evidenced by the rise of hybrid interactive products, such as smart notebooks and pens which facilitate the transfer of handwritten notes to digital formats. These hybrid solutions cater to consumers who appreciate the tactile experience of writing while valuing the convenience of digital storage and sharing.

INNOVATING FOR THE MODERN AUDIENCE

OPPORTUNITIES FOR DEALERS

Several factors contribute to the market

and rise in popularity of stationery products,

growth of stationery products in the business

coupled with the lack of a dominant high street

environment such as the surge in remote

presence, present a golden opportunity for

working and the increasing popularity of

dealers to reassess their stationery offerings to

destination offices over the past 2-3 years. In

ensure they are meeting with the demands of a

essence, employees seek autonomy in their

more modern and future-forward demographic.

workplace supply choices to create a more

This potential is underscored by the significant

personalised environment.

growth observed at last year’s London Stationery

Research shows that while stationery

Blueprint Stationery, Stone Marketing, ExaClair, Daler

Rowney, Royal Talens, Manuscript

Brands, Jakar International, Studio Pens, Pentel, Snopake, Staedtler, IG Design Group, Sinclairs,

Stabilo, Pukka Pads, Edding,

Hahnemuehle, Ultratape, The Pilot

Pen Co, Zebra Pen, Nu:notebooks, Tallon International.

It seems clear that the increasing demand for

Show, where new exhibitors increased by 20%

performs well with young workers, it is

and visitor numbers surged by 12%. This

interestingly gaining traction among the more

highlights the increasing relevance of the

mature workforce. This demographic actively

stationery market, prompting dealers to adapt

chooses solutions that allow them to maintain

and innovate their offerings accordingly.

comfortable habits, such as handwriting,

For dealers looking to capitalise on

as a counterbalance to the abundance of

the diversification of and growth areas

technological advancements they encounter.

within the stationery product market, the

Market analysis highlights growth in sub-

London Stationery Show 2024 offers a prime

categories like drawing and writing instruments

opportunity to get a first look at the latest

and accessories. As we move further into

developments and products.

Following the success of the 2023 show, organisers anticipate high attendance for 2024

www.dealersupport.co.uk MARCH 2024 [27]

SALES SUCCESS

S P O T L I G H T O N S TAT I O N E R Y

Taking place on 14-15 May at the Business Design Centre in Islington, it is the UK’s only dedicated exhibition covering gift stationery, writing instruments, arts & crafts and office supplies.

This year marks a thrilling transition

The stationery industry is embracing products that seamlessly blend functionality with eco-consciousness

for the highly anticipated event, as it will be the show’s first outing since being

Studio Pens, Pentel, Snopake, Staedtler, IG

As the digital landscape continues to

acquired from Ocean Media Group by Max

Design Group, Sinclairs, Stabilo, Pukka Pads,

coexist with traditional practices, stationery

Publishing at the end of last year. Chantelle

Edding, Hahnemuehle, Ultratape, The Pilot

remains a vital tool for personal expression,

White, who continues with LSS as its event

Pen Co, Zebra Pen, Nu:notebooks, Tallon

productivity and sustainability. The

manager says, “The London Stationery Show

International and many more.

stationery market is undoubtedly rising to meet the needs of workers and businesses.

is a mecca for all things stationery. It’s a great

Chris Leonard-Morgan, who founded

place to source diverse items to add to your

the show back in 2012 will be taking on a

With an array of innovative products

product ranges, things you might not have

new role as a special advisor. Chris said, “Max

catering to modern demands, coupled with

thought about previously which can increase

Publishing is well placed to take advantage of

the excitement surrounding events like

the basket spend of your customers.”

the opportunities and synergy which exists

the London Stationery Show and National

The London Stationery Show coincides

with its market leading titles to take the London

Stationery Week, dealers are poised to seize

with the eagerly anticipated National Stationery

Stationery Show and stationery itself to a higher

significant opportunities in this dynamic

Week 2024 (NSW), scheduled from May 13 to

level and wider audience.”

and ever-growing market.

19. Maped Helix, Pentel, Staedtler, and Zebra Pen are among the prominent names already confirmed as headline sponsors for NSW 2024

LONDON STATIONERY SHOW 2024

while Exaclair and The Art File have been

London Stationery Show takes place Tuesday 14th May 9.30am – 5pm and

announced as countdown week sponsors.

The lineup of exhibitors at the London Stationery Show 2024 also showcases a diverse array of leading brands, including Crayola, Leuchtturm1917, Blueprint Stationery, Stone Marketing, ExaClair, Daler Rowney, Royal Talens, Manuscript Brands, Jakar International,

[28] MARCH 2024

www.dealersupport.co.uk

Wednesday 15th May 9.30am -4pm at the Business Design Centre, London.

Entry is free for bona fide stationery dealers, buyers, retailers, wholesalers, licensors and licensees. www.stationeryshowlondon.co.uk For stand and sponsorship opportunities contact Chantelle White on chantellew@max-publishing.co.uk or +44(0)7795 951244

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R E C YC L E D P L AST I C

AN INSPIRING ENVIRONMENT FOR A GREENER PLANET

Scan it. Shred it.

DEALER SUPPORT DECEMBER 2019 ISSUE 294 DEALER SUPPORT OCTOBER 2023 ISSUE 335

October 2023 Decemebr 2019

Issue 335 Issue 294

featuring products made

Welcome

TO OUR

OCTOBER EDITION

inspiring success in the workplace supplies industry DEALER SUPPORT SUPPORT NOVEMBER/DECEMBER JANUARY 2020 ISSUE 295 DEALER 2023

Welcome to our

inspiring success in the workplace supplies industry

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IT PREDICTIONS PHIL JONES MARKETING MIKE CARTER GRAHAM BOURTON STEVE CARTER

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inspiring success

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SALES SUCCESS

F O C U S O N C O M PAT I B L E S

Informed choices: Navigating the compatible cartridge landscape PART ONE

Despite the dominance of digital, traditional print is still a serious heavyweight in the global market. Worldwide print volumes are estimated to be the equivalent of close to 49.5 trillion A4 prints in the next year.

In this two-part series, we dive into the changing world of print and how compatible and re-manufactured cartridges offer resellers and customers a cost-efficient and sustainable alternative to meet modern printing needs

W

hile compatible consumables aren’t a new

In the realm of business purchasing decisions, cost remains a

product, over the past few years the print

primary driving force. With the ongoing cost-of-living challenges

market has opened to new opportunities and

compounded by escalating energy expenses, organisations are under

consumer demographics. More people than

pressure to optimise efficiencies to manage costs. A key appeal of

ever are working from home or on a hybrid/

compatible products lies in their cost-effectiveness, presenting a

remote basis, creating a heightened demand

significant advantage for resellers. However, despite the gradual

for personalised printing solutions. By highlighting the advantages of

debunking of outdated myths surrounding compatible products and

compatible and remanufactured cartridges, dealers can address both

concerns regarding warranty implications, customers may yet be

business and personal needs, encompassing factors like

reluctant to make the switch. Resellers can solidify their position by

cost-effectiveness, quality and sustainability.

offering precise insights into the performance of compatible alternatives.

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F O C U S O N C O M PAT I B L E S

ENGAGING ON MULTIPLE FRONTS For customers, cost savings are integral to both individual and organisational efficiency.

By switching to compatibles, users can generate print cost savings of at least 30%.

Resellers must engage on multiple fronts, highlighting not only the potential savings through switching to compatible products for

SALES SUCCESS

and which products offer the best and most

By switching to compatibles, users can generate print cost savings of at least 30%

cost-efficient solutions. CTS Wholesale, for instance, offers a diverse range of five product types, including genuine supplies, aftermarket branded supplies, CTS’ own remanufactured products, and compatible plain box products.

Nick Brooks, commercial manager of CTS Toner Supplies, said “As a specialist distributor in aftermarket printer consumables we are

bulk orders but also considering the cost-

often asked for the best product option by our

effectiveness of ensuring that remote workers

trade customers. Over the years, compatibles

do not inadvertently increase expenses by using more expensive OEM

have become increasingly more reliable, and IP safe, and their previous

brands at home. Communicating the benefits of compatibles needs to

bad reputation for poor quality and unreliability has, thankfully, ebbed,

be done in a way that can be trickled down throughout the organisation,

leaving a truer picture of a more fit-for-purpose, reliable yet cost-

ensuring anyone with the autonomy to make their own informed

effective, option in a more professional supply chain environment.”

purchasing decisions can do so with the complete information.

Refillable cartridges offer both cost-saving and environmental

CHANGING THE MINDSET

benefits to the customer. Dealers can illustrate to customers the

David Hamblen, director of UK sales and strategic accounts, from

additional value of making the switch, highlighting benefits such as

Armor-Altkin said, “There is a big change in mindset from end users,

improved availability and reliability, eliminating the frustration of

resellers and distributors about aftermarket compatible products,

waiting for specific cartridges to be restocked. It is also important to

which in the distant past had been associated with inconsistent quality.

underline the fact that using a refillable ink in a printer does not void

Environmental concerns also now feature highly in purchasing decisions.

the consumer warranty.

Armor – Altkin products provide all the ingredients to ensure the end

INFORMATION AND EDUCATION

user has total peace of mind, the main drivers being consistent quality - remanufactured products that not only look identical to the original

Crucial to maximizing compatible sales is underlining the substantial

product but perform in the same way, significant cost savings, a no

investments made in product development and rigorous testing. Over

quibble lifetime warranty and of course the strongest environmental

the years, compatibles have significantly enhanced their reliability

credentials in Europe backed up by recognized certifications. Of course,

and quality. Nevertheless, there is still reluctance to purchase based

from a reseller standpoint, selling our products provides peace of mind,

on fears that cheaper cost means inferior quality. Therefore, providing

differentiation, repeat business and healthy margins.”

reassurance is essential to garnering buy-in.

Educating customers about the variety of options available in

Once the right solution, tailored to the unique requirements of the business is determined, dealers can present a range of purchasing

compatibles empowers dealers to tailor solutions according to differing

options to accommodate both a centralised order system and

business needs. The previous notion of compatible products being

individual purchases for home workers. For example, for organisations

an unknown entity has started to disappear, with many brands now

that have a high number of employees, is a subscription-based service

becoming equally as well-known as their OEM counterparts. Informed

a viable possibility? Subscriptions offer customers the assurance

choices regarding printer compatibles need to not only factor in what

of receiving precisely what they require on a consistent basis,

product is best for the customer, but how the product is being used

streamlining the procurement process.

www.dealersupport.co.uk MARCH 2024 [31]

SALES SUCCESS

F O C U S O N C O M PAT I B L E S

component knowledge, delivering premium performance while helping

Crucial to maximizing compatible sales is underlining the substantial investments made in product development and rigorous testing

with waste reduction and the conservation of resources. Some of our compatible cartridges also come in plastic-free packaging.”

ACCOMMODATING A CHANGING WORLD As the print market evolves to accommodate changing work environments and growing environmental concerns, the role of compatible and remanufactured cartridges becomes increasingly significant. Dealers play a crucial role in educating and guiding customers towards sustainable and cost-effective printing solutions. By

Meanwhile, for dealers, subscription-based services present an avenue

highlighting the benefits of compatible products, addressing concerns

to foster enduring sales relationships. Dealers can effectively address

about quality and reliability, and offering tailored purchasing options,

resistance to the switch by leveraging tactics like free trials, blitz

dealers can effectively meet the diverse needs of businesses and

campaigns, and special offers. These are common strategies that provide

individuals alike. With a focus on information, education, and customer

customers with incentives to explore alternative products while allowing

empowerment, dealers can navigate the shifting landscape of printing

dealers to assess the associated costs and productivity gains.

preferences while fostering enduring relationships.

Lisa Hainsworth, business development manager for Static Control

In a society increasingly focused on environmental sustainability,

Components, emphasised the significance of enabling customers to

sellers now face heightened demands from end-users to provide products

experience firsthand how transitioning to alternative products can

that align with their eco-goals. Personal and social values are gaining

effectively fulfil their unique printing needs. “Customers can get

prominence in consumer choices. In the second instalment of our special

the same quality as OEM cartridges for a fraction of the cost. Our

feature, featured in our April edition—our highly anticipated green and

aftermarket cartridges are less expensive than OEM cartridges, offering

eco-focus issue—we explore how dealers can emphasise the sustainability

substantial savings over time, especially for users with high print

advantages of compatible products and distinguish between factual

volumes. Our remanufactured cartridges are built with over 35 years of

information and misconceptions regarding eco-credentials.

[32] MARCH 2024

www.dealersupport.co.uk

­

GREEN & ECO

TA C K L I N G W A S T E

Waste not, want not: The role of dealers in managing food waste

Next month will see National Stop Food Waste Day shine a spotlight on the extent of food wastage in the UK. Data indicates that the UK’s total annual food waste could feed upwards of 30 million people and an estimated 40% of this waste comes from businesses. We look at how dealers can help businesses to reduce waste and save money

W

hen we think of

food waste contributes between 6 and 8% of all

reducing waste,

human-caused greenhouse gas emissions.

Nowadays, consumers are highly attuned to the values of businesses and often gravitate

Many businesses may underestimate the

towards those that mirror their own beliefs.

thing that comes

scale of food wastage within their operations

Dealers have an opportunity to highlight the

to mind. It is likely

and its consequent costs and environmental

advantages of adopting more sustainable food

your customers

food may be the last

impacts - between 20-30% of an average office

practices, which can bolster a company’s eco-

don’t think much about the odd out-of-date

worker’s waste is food. Given the current

friendly image and appeal to environmentally

sandwich being thrown away but the volume

emphasis on sustainability and resource

conscious consumers.

of discarded food in the UK annually is

efficiency in office environments, it’s crucial for

significant. Not only because of the costs – the

dealers to shine a spotlight on this significant

ENERGY-EFFICIENT STORAGE

value of UK food wasted surpasses £19 billion

but often overlooked issue. Businesses have

The journey to reducing food waste begins

a year - but because food waste deposited in

numerous avenues to decrease food waste, and

with ensuring customers employ optimal

landfills decomposes, emitting methane, a

dealers are optimally positioned to aid them in

and efficient storage practices. Many

potent greenhouse gas. Research suggests that

reaching their waste reduction objectives.

businesses feature kitchen areas equipped

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TA C K L I N G W A S T E

GREEN & ECO

food not only increases waste but also risks

employees to make use of food from home,

illness and work absences. Regardless of the

reducing potential waste. According to

size of workplace, dealers should underscore

surveys conducted in 2023, almost one third

the significance of food-safe cleaning

of UK workers expressed an aim to prepare

products for kitchen areas. Additionally,

more homemade lunches, alongside goals

clear signage can guide users in safe food

of eating healthier, improving fitness and

storage and handling practices.

saving money.

UNDERSTANDING EATING HABITS To assist customers in addressing food waste, dealers should gain a thorough understanding of workplace eating habits.

Are employees bringing their own meals, or is catering provided by the business? Are there onsite cafés or vending machines?

Many businesses may underestimate the scale of food wastage within their operations

When addressing food waste, it’s also important to note that 11% of it comprises liquid waste. Approximately 490 million

THE RIGHT RECYCLING SYSTEMS

pints of milk are discarded in the UK each

For workplaces committed to embracing

year. When you consider that the average

sustainable practices, promoting food

British worker drinks three cups of tea

recycling for items past their prime is

or coffee daily, this is a lot of money for

essential. Dealers can facilitate this by

businesses to be pouring down the drain!

offering clearly labelled food recycling bins.

Dealers supplying items like milk, coffee,

Additionally, for businesses with available

cereals and snacks have an opportunity to

outdoor space, guidance on installing and

ensure customers order the right products

utilising composting bins and caddies should

in appropriate quantities by encouraging

be provided.

food waste audits. This benefits both parties:

As businesses strive to reduce waste

with refrigerators for food storage by

customers can streamline their orders,

and enhance their sustainability efforts,

employees. It’s crucial to maintain up-to-

while dealers can capitalise on innovative

food waste management emerges as a

date appliances and regularly inspect them

solutions, such as offering monthly snack

promising yet underutilised avenue for

for temperature efficiency to minimise

and drink subscriptions tailored to the exact

dealers to establish themselves as trusted

wastage. The same principle applies to any

number of employees.

advisors. By adopting an approach that

additional storage areas where food is kept.

Creating appealing and convenient

Any breaks, cracks, or splits in seals and

lunch spaces is vital for fostering sustainable

environment, dealers can play a pivotal

containers can accelerate food spoilage,

food practices in the workplace, especially

role in guiding businesses toward more

emphasising the need for regular inspection

considering that 67% of UK workers

sustainable practices. Through promoting

and maintenance.

typically eat lunch at their desks. Dealers

sustainable food practices, encouraging

can offer customers a variety of products,

efficient storage, offering tailored solutions,

storage and dining areas can be reinforced

such as microwaves, toasters, and sandwich

and facilitating food recycling initiatives,

by utilising the correct cleaning products.

makers, providing diverse meal options

dealers empower businesses to significantly

Cross-contamination resulting from spoiled

in the office. These tools can motivate

reduce their environmental impact.

Encouraging healthy and hygienic food

addresses all aspects of creating a zero-waste

www.dealersupport.co.uk MARCH 2024 [35]

GREEN & ECO

THE POWER OF PLANTS

Promoting productivity with plant power

Lower stress, boosted productivity, and enhanced job satisfaction— here’s why dealers should be helping customers to harness the power of plants for a greener, healthier and more productive workspace

H

ave you heard about

plants, such as Boston ferns or the beloved

the latest trend in

aloe plant brighten up even the dimmest

workplaces? It’s not just about going green in terms of sustainability; it’s

about getting green-fingered! Gone are the days of plastic pots with fake flowers.

Proximity to nature is proven to enhance well-being and creativity

corners of the office and require minimal maintenance.

CULTIVATING OPPORTUNITY For dealers seeking blossoming avenues in biophilic design, it’s noteworthy that

Whether it’s low-maintenance succulents or

consumer spending on gardens, plants,

growing vegetables right in the office, plants

and flowers in the UK reached £6.1 billion

are taking over.

could potentially slash sick days per

in 2022, as reported by the Research

person per year by up to 1.6 days. Parallel

Department at Statista. This underscores

design has surged in popularity. This

research by the Royal Horticultural Society

the burgeoning popularity of office plants,

approach involves integrating elements of

corroborates these findings, indicating that

presenting a promising opportunity for

nature into the work environment. Recent

incorporating just five small plants into a

dealers to tap into.

findings from a 2022 study underscore its

moderately sized office could reduce levels of

Bringing a touch of nature into the

impact: simply introducing a few plants into

nitrogen dioxide (NO2) by as much as 20%.

office doesn’t require a green thumb or

In the realm of office design, biophilic

the workspace can lead to a remarkable 15% boost in productivity levels.

BACK TO NATURE

Proximity to nature has been

aspirations of cultivating a full-fledged

scientifically shown to enhance both

garden on-site. Let’s be realistic, nobody’s

well-being and creativity. When selecting

looking for a pumpkin patch next to the

plants for the work environment, customers

photocopier. However, considering that the

Over the course of 18 months, the study

should opt for varieties that thrive in

integration of plants into office spaces not

demonstrated remarkable improvements in

specific conditions. For instance, plants like

only boosts productivity and well-being

employee performance upon introducing

aspidistra and sansevieria, also known as

but also signifies a burgeoning preference

plants into office spaces at a rate of one

the snake plant, are resilient and flourish

for greener, nature-inspired work

plant per square meter. Moreover, the study

even under harsh fluorescent lighting. If

environments, perhaps it’s time to consider

unveiled that greener office environments

space is limited, smaller desktop-friendly

harnessing the power of plants.

[36] MARCH 2024

www.dealersupport.co.uk

S T R AT E G I C G R O W T H

P R O D U C T D I V E R S I F I C AT I O N

From blurred lines to clear boundaries: Defining work and home spaces

As remote work models evolve and develop over the long term, prioritising healthy working conditions and boundaries becomes ever more essential for sustaining the well-being of remote workers

B

ut what are the primary

underscore the significance of choices that

cubicle-style workspaces. Enhancing this

causes of stress for

alleviate stress and establish clear boundaries

approach with shelving for additional storage

home workers, and

between work and home space.

not only delineates spatial boundaries but also

what opportunities

Many remote workers may not have

maximises organisation. The key benefit of

are there for dealers to

the means or desire to remodel their homes

utilising modular and portable versions over

strategically grow their offerings and diversify

to accommodate a dedicated workspace.

fixed wall dividers is their versatility: they can

to help workers meet these challenges? One

Therefore, there’s a notable advantage to

be easily disassembled, moved, and repurposed

common challenge faced by many workers is

offering flexible products, such as modular

by either the same or different employees or in

maintaining focus and productivity in a multi-

furnishings that can easily adapt to create

different locations.

purpose environment. With home offices

functional work areas within restricted

often doubling as kitchens, dining rooms, or

spaces. Dealers must think beyond what

TOO MANY DISTRACTIONS

spare rooms, distractions and interruptions are

can be added to an already existing space

Transitioning to a hybrid or remote work

common, leading to decreased productivity

and instead focus on assisting customers in

model brings forth challenges, particularly for

and increased stress levels. When advising

creating new, additional spaces easily and

those grappling with space management and

customers on selecting products and furniture

cost-effectively. One effective solution involves

organisation. Maintaining a tidy desk with

for their home offices, dealers should

providing portable partitions to establish

the aid of a desktop organiser can enhance

[38] MARCH 2024

www.dealersupport.co.uk

P R O D U C T D I V E R S I F I C AT I O N

S T R AT E G I C G R O W T H

One clear distinction that dealers should strive to make, is that between a separate workspace and a designated workspace

distractions and enhance focus. While

Dealers have a unique opportunity not only

some may perceive soundproofing as a

to assist customers in creating less stressful

costly and disruptive endeavour, dealers are

home workspaces but also to recommend

well-equipped to dispel these concerns. It

flexible products that can easily transition to

is important to offer guidance on accessible

shared or community workspaces. Some top

solutions that effectively absorb and minimise

products for on-the-go work include portable

noise. For instance, recommending products

or foldable standing desks, laptop surfaces,

like cushions, soft seating, and plush rugs

and cooling pads. Disruptions caused by lack

can help create a quieter and more conducive

of signal or poor internet connection can

work environment without the need for

significantly impact mood and productivity for

extensive renovations.

those working outside of the home or office.

To address these challenges, it’s essential for

THE RIGHT TECHNOLOGY

dealers to emphasise the value of portable

Dealers can offer valuable support to

chargers and signal boosters. Dealers can steer

customers by suggesting audio-visual

customers toward portable ICT products like

equipment that enhances concentration.

mini routers to enhance Wi-Fi signal strength

Wireless earbuds or a white noise machine

and slimline portable chargers to alleviate

can create an environment conducive to

concerns about limited power sources.

focus and productivity by eliminating visual

focus, while noise-cancelling headphones

clutter. Names like Fellowes offer desktop

effectively block out distractions, allowing

CREATING DISTINCTION

storage solutions that optimise space without

for complete immersion in tasks. In shared

While the advantages of ergonomic furniture

sacrificing accessibility.

spaces where privacy is limited, blackout

are widely recognised, navigating space

privacy filters and screens, such as those

constraints when working from home

array of organisational products designed to

provided by Fellowes and 3M, offer a solution.

often necessitates compromises. Dealers

delineate defined workspaces. Their product

These tools reassure workers that their

play a crucial role in assisting customers

range includes storage boxes, filing systems,

personal workspace can remain private even

by recommending ancillary products that

and stackable solutions that incorporate

in a bustling shared environment, ensuring

can enhance well-being without occupying

contemporary office colour trends, fostering

peace of mind and improved focus.

excessive space. Some excellent options include

Similarly, Exacompta offers a diverse

a conducive environment for improved

For many, achieving productivity while

adjustable footrests, comfort gel pads, and

working remotely can be challenging,

ergonomic desktop accessories that promote

especially if they are often working away

comfort. Additionally, customers can improve

the hustle and bustle of daily life can be

or on the move. Being able to create an

comfort by utilising ergonomic cushions and

detrimental to productivity. Soundproofing

optimal workspace in any environment is

seating pads, which can be added to existing

these spaces can significantly reduce

vital for maximising on-the-go performance.

furniture like dining room chairs.

performance and productivity.

Working in a home office exposed to

www.dealersupport.co.uk MARCH 2024 [39]

S T R AT E G I C G R O W T H

P R O D U C T D I V E R S I F I C AT I O N

work and home spaces.

While the advantages of ergonomic furniture are widely recognised, navigating space constraints when working from home often necessitates compromises

While it’s become standard for dealers to offer products for home workspaces, there’s an opportunity for them to stand out by expanding and diversifying their offerings. Instead of simply providing what’s necessary for working at home, dealers can excel by helping workers identify, emphasise,

The Leitz ergonomic range, part of the

workspace. Even if there’s ample room for

and create personalised, designated and

ACCO brand family, includes monitor risers,

furniture, electronics, and office supplies, the

conducive work environments.

standing desk converters and provides a great

home environment may not always facilitate

example of an extensive range of furniture

a stress-free work experience. Moreover,

distractions, limited space, discomfort,

that can be adjusted to both compliment and

without clear boundaries, the lines between

and the blending of work and personal life,

define a designated workspace.

work and personal life can blur, leading to

thoughtful solutions are essential. Dealers

potential encroachment on personal space.

can make a significant impact by providing

For those looking to create designated

practical guidance and adaptable solutions,

While not all remote workers have the luxury of a dedicated home office space,

To tackle prevalent stressors like

the importance of delineating boundaries

workspaces using furniture, dealers can

empowering remote workers to craft

between work and home life cannot be

offer recommendations based on colour and

productive and comfortable home workspaces.

overstated. Striking a healthy balance

design. For instance, incorporating specific

This approach not only sets dealers apart

between work and relaxation is crucial for

colours to delineate work areas can be

from the competition but also ensures that

worker well-being. One clear distinction that

effective. This could involve strategies such

workers have the support and information they

dealers should strive to make, is that between

as colour-coded filing and furniture systems

need to optimise their home workspaces for

a separate workspace and a designated

to further enhance the distinction between

productivity and well-being.

[40] MARCH 2024

www.dealersupport.co.uk

Take complaints off your to-do list The Tork Office Hygiene Package

67% of employees say that they are more likely to complain about a washroom than any other aspect of their office.* Cut complaints by ensuring that cleaning and washroom maintenance are run well and efficiently with the Tork Office Hygiene Package.™ tork.co.uk/officehygiene

*June 2022 Behaviourally – Qualitative and quantitative office segment research with 600+ respondents in North America and Europe.

Tork, an Essity brand.

LIVE IT

TEABREAK

LIVE IT Life hack Tired of tangled cables?

Grab a shoebox and some toilet paper rolls.

Slide each cable into a roll, then arrange them neatly inside the box. Voila! Your cables are organized, tangle-free, and easy to find when you need them.

England launches new biodiversity initiative England is set to roll out a biodiversity credit scheme, known as biodiversity net gain (BNG), this month, requiring all new construction projects to achieve a 10% net gain in biodiversity or habitat.

The initiative aims to mitigate the ecosystem impact of developments by compensating for land affected by new road and housebuilding projects.

CAPTION COMPETITION

Scheduled to become law under the Town and Country Planning Act, the scheme seeks to encourage thoughtful planning and conservation efforts. Natalie Duffus, a researcher from the University of Oxford, views BNG as a potential catalyst for habitat restoration.

With a target of 300,000 new homes annually, England’s initiative is being closely watched internationally, with other countries like Sweden, Singapore, Scotland, and Wales considering similar schemes. If implemented effectively, BNG could serve as a model for biodiversity markets worldwide, sparking

TWEET CAPTIONS TO @DEALERSUPPORT

interest in conservation-focused development strategies.

Quote of the month In winter, I plot and plan. In spring, I move.

Henry Rollins

[42]

MARCH 2024

www.dealersupport.co.uk

?

TEABREAK

Did you know?

Public dancing is banned in most

German states on Good Friday, including Berlin, out of respect for the Christian tradition of mourning Jesus’ death.

THUMBS UP!

Six boxes of thermal hats, fleeces, and gloves, previously utilised in Antarctica, find new purpose at a homelessness charity. Cambridge’s British Antarctic Survey (BAS) redirected the thermals to Wintercomfort, aiding those on the city’s streets.

BAS’s Matthew Cridland stressed the challenge of acquiring replacements, highlighting the

PUB QUIZ

1. On what day does Spring commence?

2. The largest pancake ever made had a diameter of how many metres?

3. William Shakespeare mentions Valentine’s Day in which of his plays?

4. Who is the Roman Goddess of Spring?

5. How many days are there in a leap year?

Answers: 1. 1st March 2. 15m 3. Hamlet 4. Flora. 5. 366

Antarctic gear finds new life

LIVE IT

necessity for thorough equipment maintenance. “It’s not like we can pop to the shop and get some spares, so we do need make sure that everything is completely right.” Mr Cridland also emphasised the importance of reusing equipment no longer suited for Antarctica’s extreme conditions, “We try to reissue where we can to staff, and other bases, and when that’s not possible, to donate it to an organisation like Wintercomfort is fantastic.”

Despite the gear’s mismatch with UK temperatures, Wintercomfort appreciates the contribution, highlighting the value of reusing over recycling. The charity expressed thanks for the warmth provided, acknowledging the generosity of the donation.

Knock me down with a feather PANCAKE SPRINT: A TRANSATLANTIC TRADITION In the English town of Olney, women clad in checkered aprons and rainbow-coloured running shoes readied themselves for the annual pancake race, a tradition dating back to 1445. With frying pans in hand, they sprinted through the streets, striving to keep their pancakes aloft.

Despite the challenging distance, Kaisa Larkas, a mother of four, clinched the Olney title with a time of 63.37 seconds, emphasising the exhilarating yet demanding nature of the event.

Across the Atlantic, in Liberal, Kansas, Pamela Bolivar secured victory for the United States, mirroring the festivities held on the eve of Lent in both countries. This quirky tradition, a blend of athleticism and whimsy, captures the essence of communal celebration, bridging the gap between nations separated by thousands of miles.

www.dealersupport.co.uk

MARCH 2024 [43]

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