SUPPORT AND STAFF RESPONSIBILITIES

9 Primary Supervisory Staff. These are the Site Manager, Site Director,and the EH CIC senior person attending They are responsible for the continuous (24hr) supervision of the participants whilst attending the project and will be the first point of contact for any welfare concerns

10 Secondary Supervisory Staff. These are the Support Staff who, although not responsible for the supervision of participants outside of site hours, will have built meaningful relationships with the participants They are likely to be the first point of contact for supervisory care concerns

11 Tertiary Supervisory Care. Underpinning all levels of care is a network of proactive agencies and individuals who provide a secure support system for the participants to raise issues outside of the normal channels These include: a EH CIC Welfare Support (WS) WS is responsible for the coordination of all primary welfare advice and the delivery of Welfare to participants. The WS is also required to build good working relationships and contacts with the internal and external agencies involved with the project. b. Charities Support Workers (CSW) In the event of charities providing participants, CSWs will attend to offer support and a point of contact with the charity They should also be prepared to act as a mediator in any issues raised by their participants, and be prepared to use personal judgement in advising on suitable courses of action

SUPERVISORY CARE – GENERAL

12. Discipline. All participants and support staff have a responsibility to have knowledge of our policies, and the rules which govern our events and projects. This guidance underpins our projects and provides the framework in which we provide a safe space for all attendees. It is everyone’s responsibility to maintain and uphold our high standards of discipline and have the courage to act when they recognise an issue.

13. Actions if Rules Are Broken. Participants may be asked to leave the site only on the direction of the Project Officer. Being asked to leave the site is a last resort in cases where no agreement can be made or if the transgression is too great for the individual to remain on the project. Such incidents will be dealt with by the Project Officer and the Directors.

14. Allegations Against Support Staff. Any allegations of mistreatment or improper conduct, including abuse or breach of policies, will be dealt with by the senior EH CIC representative and the Protection Officer Involved individuals may be asked to leave the site whilst the incident is investigated If staff are found to be in breach of our rules and policies, they will be removed from their position and asked to leave the project

15 Post-Traumatic Stress Disorder (PTSD)/ Mental Health Issues Some participants may be experiencing PTSD or Mental Health Issues Welfare staff will be aware of these individuals, and will provide support as necessary

16 Drug Abuse EH CIC has a zero-tolerance policy towards illicit drug use All staff and participants will be reminded of this policy while attending the project It is essential that support staff are aware of the signs of substance misuse and follow policy if such signs are encountered

Bullying and Harassment Bullying and harassment will not be tolerated on any EH CIC project Any instances of bullying or harassment must be reported promptly to the Project Officer or site staff, and may result in a formal investigation by the police Note that any Equality & Diversity issues, including all instances of bullying, must be recorded and reported to the Protection Officer and Project Officer immediately EH CIC has specific policies regarding these issues, which can be found at the EH CIC Equal Opportunities Policy and Acceptable Behaviour Code

17 Deliberate Self-Harm (DSH) and Suicide Statistically people who have attempted suicide or DSH in the past are 60 – 100% more likely to attempt suicide again It follows that EH CIC Welfare Officers must be particularly vigilant and support those at risk of self-harm and suicide Threats of, or actual attempts at, suicide and self-harm are to be managed in accordance with the EH CIC Welfare Policy

18 Gender All female, female presenting, or AFAB participants are to be made aware that they can speak with female staff members about any personal or welfare issues, if they are more comfortable doing so EH CIC supports diversity and endeavours to provide a high level of support and understanding to all participants, regardless of gender

Good Practice And Procedures

19 At Risk Handovers Pertinent information about participants who are attending through other organisations must be passed to the Welfare Officers This is to ensure that the individual receives the correct level of support from arrival Where necessary, a welfare report must be produced and provided to the Welfare Officers, with any concerns clearly outlined

20. Vulnerable Individuals. Some individuals may face discrimination due to protected characteristics. The EH CIC Equal Opportunities Policy and Acceptable Behaviour Code contains our policies for supporting those who identify as having protected characteristics, and the policies for dealing with those who cause harm through their speech or behaviour.

21. The Right to Leave. All staff and participants have a right to leave at any time, however, responsibility for changes in attendance will lie with the individual. Where a vulnerable participant wishes to leave, our Duty of Care must be taken into account.

22. Incident Reporting. All serious incidents, especially those involving criminal incidents, bullying, harassment, dangerous practices, and other serious issues must be reported to the Protection Officer for the project. It is the responsibility of the Protection Officer to inform the directors of EH CIC and other relevant agencies.

23. Learning Ability. Some participants may find learning new skills to be stressful. Support Staff must be mindful when teaching and mentoring that everybody has different learning styles and learning speeds All tuition should be individualised to the learner

25 Injury Participants must inform the Support Staff of any injuries that they sustain Support Staff must record any injuries, accidents, or near misses in the Accident Book and notify the First Aider as required Non-freezing cold or heat injuries should be reported at the earliest stage, advice can be sought from the Medic or First Aider

26 Personal Administration. Matters relating to hygiene and self-neglect should be monitored and handled in a sensitive manner

27 Finance. To ensure that participants do not face financial hardship or budgeting issues, Support Staff should be aware of any financial irregularities within the cohort, and report any concerns to senior staff Participants will be made aware of any costs related to attendance before arriving on the site, but are advised to bring a personal allowance for sundries during their stay

28 Communications. Good contact and communication is fundamental to the efficient running of the project All individuals will be given the contact details of the key personnel, including the necessary support staff

29 E-Security. All participants will be given a basic brief regarding internet safety and consent around the sharing of information on social media platforms

30 Supervision Support staff will be on-hand throughout the project to offer assistance, advice and training

31 Next of Kin (NOK) All participants must supply their Next of Kin information, this can be done prior to arrival or on the individual’s first day on site

32 Booking in and out procedures Participants and visitors will be required to sign in and out of site

33 Meals There will be a minimum of two breaks a day, depending on weather conditions Support staff will encourage participants to stay hydrated and to consume enough food to maintain their energy throughout the day’s activities

Management And Duties

34 Care and Welfare for staff and participants The Directors of EH CIC are responsible for ensuring that these policies reflect current legislation and Best Practice The senior staff on site are responsible for ensuring that these policies are adhered to in all situations

35. Advice. All participants will be provided with the contact details of key staff and will be advised of how to seek support for a range of issues.

Directors Summary

35. We welcome participants from a wide range of backgrounds, each with a unique skill set. Our objective is to develop each participant’s potential alongside supporting communities to engage with heritage. Wellbeing, education and welfare are at the heart of what we do. Our support staff work hard to ensure that each participant enjoys their time on site, develops a sense of purpose,and goes hom feeling that they have achieved something.

36. This Handbook outlines how seriously we take our Duty of Care, to both our participants and our staff We believe that these policies and procedures form a solid basis on which to build our projects We all have a part to play in ensuring we have a comprehensive network of support and care in our communities We commit to remaining up-to-date with legislation and developing our projects in line with Best Practice in both Archaeology and Health and Social Care