OCTOBER2025
Autumn Insights
GROWTH, CONNECTION & COMMUNITY
In this edition....
Introducing the New ARP Board Members
What to Expect at the ARP Conference
ARP Awards Shortlist 2025
Industry Insights
In this Issue
WelcometoOurNewBoardMembers
Introducing the newest members of the ARP Board!
MessagesfromtheARPTeam
Messages from Tad, Adrian, Jo and Simon
ARPMembershipPerks
ARPConference
ARPChristmasLunch
EuRAConference IndustryInsights WelcomeNewMembers
Welcome to Our New Board Members
We are very pleased to announce that the following ARP Members will join Adrian Leach and Anna Barker on the ARP Executive Board:
Zain Ali is the CEO and Co-Founder of Centuro Global, an AI-driven business simplifying global immigration and cross border compliance.
A lawyer by background, Zain started his career at Bird & Bird qualifying as a solicitor there, and subsequently went on to work in-house at both the British Phonographic Industry and the Football Association (FA), before starting Centuro Global in 2019
Today, Centuro supports corporates worldwide with immigration, tax, HR, and entity setup through its AI-powered platform Under Zain's leadership, the company has grown rapidly, challenging more traditional immigration firms, with its modern technological solutions coupled with expert human advice
As a Board Advisor to the Association of Relocation Professionals, Zain brings deep expertise in global mobility, compliance, and the future of work, with a passion for how AI, technology and innovation can shape the industry He has travelled extensively to over 60 countries around the world, having lived and worked in Buenos Aires and Beijing And he is an avid Manchester United fan for his sins
OliverBeswick BeswickRelocation Services
Executive Board Member (Re-elected)
Having an extensive knowledge of relocation management and destination services spanning over 25 years, I founded Beswick Relocation Services in 2000 with the ethos to provide ‘inclusive’ relocation, one that values our employees, clients, their relocates and suppliers alike with an ethos to treat our partners and suppliers with respect and equality
Experienced in management, policy review and group moves which I’m proud to include several successful high profile projects involving Cadbury/Kraft, Lafarge Tarmac, TalkTalk and AstraZeneca I believe this will serve well to understand the real issues of day to day relocation
I wish to reflect these values and promote a viable, healthy and strengthening industry. I believe this will maintain a strong, safe network of providers with whom we all depend. I hope to extend a platform to make the ARP more accessible throughout the country.
Whilst dynamics, markets and the way we deliver services changes, our ethos must not; at the heart of every relocation is a real person, with real feeling and real concerns.
ZainAli CenturoGlobal Executive Board Member
SimonScott AltairGlobalRelocation Ltd Executive Board Member
AriosiGroupLimited
Executive Board Member
Simon joined Altair’s London office in March 2018. He has responsibility for Altair’s Destination Services business operating in Belgium, France, Ireland, Netherlands and UK as well as overseeing the finance function in Europe.
Simon has worked in a variety of industries as a management accountant before entering the global relocation industry 20 years ago. Since then he has held a myriad of roles in global mobility including managing global supply chain for a large relocation management company and a destination service business across 44 countries
Simon holds a BA in Economics and Political Studies and is an Associate Chartered Management Accountant A little known fact about Simon is that prior to university, in 1991, he spent 8 months travelling around the world including 6 days on the TransSiberian railway and a month in China
Jo Webb is the Head of OrbiRelo and Chair of the recently formed Association of Relocation Professionals (ARP) Communications and Events Committee With over eight years of senior leadership experience in the global mobility and corporate housing sectors, Jo is passionate about leveraging data, technology, and strategic partnerships to drive innovation
Beyond her role at OrbiRelo, Jo is committed to helping the relocation and corporate housing industries evolve in a way that benefits everyone involved She is particularly focused on finding smarter, more sustainable ways to deliver temporary accommodation solutions and on fostering stronger collaboration across the sector By combining innovation with a genuine desire to do good for the industry, Jo aims to ensure that both relocation management companies and their clients experience meaningful improvements in service and support.
With more than 20 years’ experience in the Industry, and specifically within the Destination Services market in London, Anna started her relocation career at Karen Deane in 1996 where she joined at grass-root level progressing quickly to Operations Director and member of the management team Karen Deane Relocation was a pioneer within a young and developing industry and Anna’s commercial experience and detailed operational knowledge was a key contributor in growing its client base over a decade As part of the management team, Anna managed a successful transformational period for the company, leading the integration of Karen Deane, as an owner-managed business to a strategic division of Prudential Real Estate and Relocation Services Inc in 2001, when the business was renamed Pricoa Relocation to become Prudential’s foothold for the EMEA marketplace. During that period, she steered what had become one of London’s premier Destination Services company at its peak and successfully navigated the busiest, most challenging operational periods in the history of the company between 2005 and 2008.
Following a difficult economic period triggered by the demise of Lehman Brothers and the housing market crisis in the US, Anna and her current business partner Marco Previero identified a gap in the market and founded R3Location in 2011 with a view to building London’s premier destination services company in the Capital, offering a new approach for organisations moving key executives into London and the South East of England. One of the only DSPs with offices in London, R3Location reputation has grown as the leading expert in the Capital, and key contributor of market intelligence relating to the destination services industry in the UK The company has now been running for 5 years and counts amongst its clients several
AdrianLeach HCRGroup ARP Chairman
FTSE 100 and Fortune 500 businesses and leading investment banks. R3Location is proud to have won the ARP’s Best Destination Services Company of the Year for two years running in 2015 and 2016.
Adrian is the Owner and Managing Director of the HCR Group following an MBO in June 2015. He joined HCR Group in February 2007 and became the Business Development & Marketing Director in October 2009 HCR is a Global Management Company and UK direct delivery DSP with a specialist accommodation and property management division
Adrian has had an exciting and varied career in Banking, Precision Engineering and Business Consultancy He owned a successful Freight Forwarding and Logistics company he started up for Wincanton Europe, buying the company in 1996 and selling it in 1998 In 1999 he became the General Manager of Precision Engineering company during which time he expanded the forecast work from 7 days of orders to 12 months, which allowed for machine investment and expansion from 7 staff to 25 He went on to achieve a Masters Degree in Marketing, with Distinction, in 2004 from the University of Portsmouth aged 45
Adrian set up the PLATO network for the Regional Development Agency, engaging with over 350 small-medium business owners working together in a non-compete and collaborative groups of 12 facilitated by 2 senior executives recruited from large multinational organisations across Southern England.
An enthusiastic golfer, Adrian has a high handicap because he is too busy to practise. His Welsh wife of 39 years tolerates his keen support of English Rugby and Cricket. He has two grown up children. Adrian believes that “in life everyone is a teacher” and he enjoys sharing his knowledge and passion for effective employee relocation.
LouiseCrichton MimaHillier
SimonJohnston
DebbieWard
A Message from Tad
It doesn’t seem long since I wrote the last CEO’s report but it is almost 6 months and much has happened in that time, not least on the geo-political front. The bad news seems to have continued to play out like some bizarre film noir but this industry is still pushing ahead, even though some of you have had a difficult time which I believe is a combination of a tough market and the endless red tape that keeps being forced upon you.
The latest being sanctions-checking, a topic that has caused some differing views between member firms. The ARP with the help of members and of course Gordon Kerr has been trying to get clarity on this but our current recommendation is that members delivering homesearch services should carry out sanctions checks in accordance with the new rules. If we can obtain further clarity from the relevant regulatory authorities, we will of course share this with members We are also looking into questions relating to AML rules
This September marked 40 years since the ARP was conceived in a small village in Oxfordshire by a group of around 10 people who had been invited to attend because they had been seen to advertise ‘Relocation Services’ in among other places the ‘Sunday Times’ and ‘Country Life’ The concept of relocation at that time related more to private clients except in London where the forerunners of the DSP were beginning to emerge At the time I offered ‘Homesearch’ in East Anglia and frankly as most others I believed that I was unique! Even today where people open DSP type services in new and emerging markets, they believe they too are unique.
RMCs were also very different back in the 1980s. They were not part of the supply chain, their principal product was the ‘Guaranteed Price Scheme’, allowing relocating employees to move quick without the worry of waiting for their existing home to sell before moving to a new area.
Today after a rough couple of years the ARP is having its best year in a long time. We recently ran a Board Election and welcomed Jo Webb (from the Corporate Housing Sector), Zain Ali (from the Immigration Sector) and Simon Scott (from an RMC) to the group, while Anna Barker (from a DSP) and Adrian Leach (from
(from a DSP/RMC) remained as Board Members and Oliver Beswick (from a DSP) was re-elected to a second term Do not panic if you did not get a ballot paper: there are currently 7 positions on the Board and therefore all those new to the Board were unopposed We are, however, still looking for someone to represent the ‘Property Finders’, so if you are reading this and are interested, please get in touch with me.
The new set up with the various committees is working well and the Communications & Events group have done an amazing job, with two Move & Mingle events in London, a networking event in Liverpool under their belt they are preparing for the conference in Southampton in November. This event sold out very quickly and even has a waiting list! But this is an encouraging start. We have also relaunched the ARP Awards and although the numbers of entries were lower than might have expected, the winners will be announced at the Gala Dinner at the Conference on the 20 of November. Hopefully, we will get a better response in 2026 for our 40 Anniversary Conference. th th
We are also preparing for the Christmas Lunch being held at the Leonardo City Hotel for the third year running on Friday the 5 of December Tickets are now available for purchase, but we are still looking for a couple of sponsors The infamous quiz will of course feature as usual, and Dom is currently in a darkened room try to devise the hardest one to date th
Finally, we will be looking to arrange further training relating to AML, Sanctions Checking and the Legal Aspects of Letting soon
See you in Southampton or at the Christmas Lunch
TadZurlinden ARPChiefExecutiveOfficer
A Message from Adrian
One of the themes in our inaugural November conference is growth Businesses, especially small, medium enterprises rarely find to re-evaluate how they are doing in terms of all the elements of running a business that creates sustainable growth. This is often because they are so busy running the business they have little time to step back and be objective.
Anyone who has glanced at a business book has heard of the Boston Group Matrix (BCG) which categorises products, services or business units into four quadrants based on two dimensions: Market Growth Rate – how fast the market is growing Market Share – relative to competitors
The four quadrants are:
Stars – high growth, high market share They are leaders in a fast-growing market They require investment to maintain their position but have the potential to generate significant returns
Cash Cows – low market growth, high market share These are well-established, generate steady income with minimal investment Typically, the profits from cash cows will subside other areas of the business
Question Marks – High market growth, low market share These are uncertain They fail or become stars They need careful analysis and investment decisions
Dogs – low market growth, low market share. Consistently underperform. Typically, breakeven or lose money.
This tool is simple but can be very powerful for any small business to assist with growth and doesn’t need a huge amount of research, number crunching and senior management time. It can be used to:
Evaluate specific services or even clients – you can understand which services or clients are worth investing your resources – the Stars.
Allocate resources wisely – focus time, money and effort on products with the best potential – milk the Cash Cows
Plan growth strategies - identify the future stars or cash cows that will allow you to expand and adapt to domestic and global changes – decide on the Question Marks
Make tough decisions – clients must pay their way, as must specific services or geographic regions – phase out the Dogs
When you join us at the ARP Conference, make sure you have taken some time out to have done some basic analysis and then use the conference experiences to develop a strategy for growth for the next 12 months.
Before I sign off, I wanted to say a very big thank you to all the Board members who left the Board this year. They and their companies gave freely of their time offering immense support and ensuring that we took our 5-year ARP strategy forward.
Debbie Ward – Clearview Relocation
Louise Crichton – Louise Crichton Property Finders
Mima Hillier (co-opted) – TTH Curzon
Simon Johnston (co-opted) – Icon Relocation
Anna Barker (R3Location) and Oliver Beswick (Beswick Relocation) are on the newly formed Board, which now also consists of Jo Webb (Orbit Relo), Zain Ali (Centuro Global) and Simon Scott (Altair Global)
The Board members give up a great deal of their time and energy on behalf of the industry and on behalf of the ARP membership, thank you
AdrianLeach ARPChairmanandCEOofHCRGroup
A Message from Jo
I’d like to start with a quick thank you for all the support and kind words following my election to the ARP Executive Board, it really does mean a lot. It’s been a busy year so far, and it feels like things are only just getting started!
The Communications & Events Committee has been working hard behind the scenes to make sure our upcoming events truly deliver, and I’m excited for you all to see what’s on the agenda for the Conference. Make sure you read on to find out more!
The Conference and Christmas Lunch are always special moments in the ARP calendar, and this year promises to be no exception. They’re a fantastic opportunity to come together, share ideas, and celebrate as a community.
And we’re not stopping there Plans for 2026 are already underway, and we’ll be revealing more at the Conference, the Christmas Lunch, and in our December newsletter So, keep your eyes peeled it’s going to be a cracking end to the year
Thank you again for being such an active and supportive community! We couldn’t do it without you!
JoWebb
Executive Board Member, ARP Communications & EventsCommitteeChairandHeadofOrbiRelo
A Message from Simon
I am delighted to share that the ARP has established a Public Relations Committee, which I have the privilege of chairing. This new committee has been created with a clear purpose: to highlight the positive role that business-related immigration plays in supporting the UK’s economy, fostering growth, and enabling companies to attract the global talent they need to succeed.
I want to thank the ARP’s Lobbying Committee who for many years have worked tirelessly to represent our sector to government, regulators, and policymakers, often against challenging headwinds. However, the national conversation on immigration has become increasingly polarised. For many politicians, the very word has become toxic, loaded with associations that make it difficult to separate fact from rhetoric Against this backdrop, we believe that focusing our efforts solely on political lobbying will not deliver the outcomes our members seek Instead, the PR Committee has been formed to change the narrative shifting the discussion towards the real, measurable benefits of business-related immigration for the UK
The reality is simple: international mobility brings investment, skills, and innovation It strengthens the competitiveness of British businesses and helps them operate in a global marketplace From highly specialised professionals driving innovation in technology and science, to international managers bringing expertise to UK operations, the flow of talent into the UK underpins growth across many sectors. Without this mobility, opportunities are lost not just for businesses, but for the economy and society as a whole.
The PR Committee will seek to achieve its goals using a range of tools: sharing success stories through case studies, producing thought-leadership articles and commentary, engaging with national and trade media, building partnerships with business organisations, and harnessing social media to reach a wider audience. By telling these stories in accessible and engaging ways, we will show that business-related immigration is not a challenge to be managed, but an opportunity to be embraced
To succeed, we need the energy, ideas, and perspectives of our members If you are passionate about promoting the value of our industry and are keen to contribute to shaping this vital conversation, I invite you to join the PR Committee Please feel free to get in touch with me directly at simon scott@altairglobal com if you would like to be involved. Together, we can ensure the ARP plays a leading role in changing the narrative and championing the benefits of global mobility for the UK.
SimonScott ExecutiveBoardMemberandPRCommitteeChair
ARP Membership Perks
Don’t forget your membership perks! The ARP Communications and Events Committee is delighted to share an expanded list of member perks designed to support your professional growth, streamline your operations, and enhance your expertise in the relocation industry.
ARPBusinessHelpline
ARP has partnered with Croner to provide members with access to their 24/7 business support helpline. This helpline is complimentary for all ARP members. It offers expert advice on: employment law & HR, health & safety, pay & benefits, commercial legal issues
You’ll need to log in to access contact details and your membership number More details can be found here
ManagingInternationalMobility(MIM)Programme
Equip your team with world-class expertise through ARP’s MIM programme, designed around the ethos of “DNA.” ARP members enjoy discounted modules at just €50 per module (a €150 discount). Learn more here.
LonResSubscriptionDiscounts
Full, associate, and Affiliate members can access LonRes Live lettings Section at a reduced rate of £79 plus vat a month (down from £245/month).
*Terms and Conditions: All LonRes subscribers must be AML registered and are subject to ResCheck chargeable service. Minimum contract 1 year
Trainingfromtheindustryspecialists
Ariosi approach each new learning and development opportunity with open mindedness and curiosity which leads to the creation of positive and empowering experiences for each of their clients Training will add value to your business, encouraging employee retention and continual improvement, lowering recruitment costs, and increasing loyalty through a customer centric culture
ARP Members will receive 15% discount on public courses and access to discounts for bespoke training For more details or to book on a course please contact Tracie Cromie on +44 (0)20 8168 8168 / traciecrombie@ariosi com advising you are an ARP member.
FCSCompliance
FCSCompliance (FCS) is a leading provider of AntiMoney Laundering (AML) compliance services for businesses covered by the Money Laundering Regulations (MLR) set out by government Our services are used across the UK by leading organisations and industry associations that demand the very highest standards
ARP Members receive: Firm-wide Policies & Procedures and Risk-Assessment Documents discounted from £1295 + VAT to £995 + VAT.
HaloFinancial
HaloFinancial is a proud to be working closely with and supporting the ARP and its members Halo is an award-winning Foreign Exchange Specialist who provides great exchange rates for international payments and money transfer services, for private and business clients
With their expertise, experience and 24/7 access to FX market data, Halo Financial can secure the very best exchange rates for paying international invoices to partners and suppliers globally Halo also provides money transfer services for your internationally moving clients, which provides a value add to your service offering and a new revenue stream for your business.
Client and partner relationships are at the heart of Halo Financial. Their friendly team will always be onhand throughout the transfer process. Halo has been assisting both Business and private clients with their cross-border money transfers since 2004!
Contact Halo to find out how they can save you money, and add a revenue stream and value to your business.
Book a call by contacting Geraldine.collett@halofinancial.com – mention ARP when making contact
Convera
Convera is one of the largest B2B cross-border payments companies in the world Leveraging decades of industry expertise and technology-led payment solutions, we deliver smarter money movements to our customers helping them capture more value with every transaction
We have been supporting the global mobility industry for many years: facilitating payments for businesses managing payroll, relocation, accommodation, goods and services costs
In volatile market conditions, we are helping businesses improve their cash flow and protect profit margins.
In partnership with the Association of Relocation Professionals, we are offering all members:
1. Free ‘health check’ to assess currency payments and hedging strategies
2. Daily market insights to help navigate international trade
If you would like to discuss your currency needs with a no obligation consultation, please contact Guy Raymond: guyray@convera.com
Built for relocation professionals, Rentsmart AI automates the home search process. By automatically generating high-quality property shortlists in minutes, that are tailored to your assignee’s needs, you’ll save hours or even days of manual searching whilst elevating the assignee experience.
Rentsmart is a smarter, faster way to manage traditional searches, while unlocking new revenue opportunities by supporting budget-conscious assignees who may not qualify for full support It’s also effective for managing longer, ongoing searches in a more cost-efficient way
ARPmembersreceive£20discountperassignee.
Email hello@rentsmartai com and mention ARP to get started
IfyouareamemberandwouldliketoofferanydiscountsorspecialdealstoARP members,pleaseletusknowatevents@arp-relocation.com.
RentsmartAI
ARP Conference!
Ticketssoldout,sponsorshipssoldout!
This year’s ARP Conference is shaping up to be our biggest and best yet. Two days of insight, networking and celebration! Here’s a flavour of what’s in store:
Day1–Wednesday19 November2025 th
2 pm 4 pm
6:30 pm9 pm
RegistrationOpens
Collect your badge and get settled
SouthamptonWalkingTour
Discover the city with fellow delegates.
WelcomeParty
Drinks, food, live music and a warm ARP welcome. Networking kicks off here, with thanks to our sponsor room2 Hometels.
Day2–Thursday20 November2025 th
7:30 am
9 am9:45 am
9:45 am
9:55 am
10:05 am
5kRun/Netwalk/Volunteering
Start the day with energy, connection or giving back.
Registration,Breakfast&Networking
Coffee, conversations, and a chance to meet new faces
Welcome
Opening remarks from Tad, ARP CEO and Adrian, ARP Chair.
ARPPRCommitteeUpdate
Welcome Simon Scott on stage to give the latest from the PR team
ARPC&ECommitteeUpdate
Jo will be giving you all an update on what’s to come in 2026.
10:15 am
SessionOne:“TakingaLookattheUnexplored”
This highly interactive session invites delegates to take part in live table discussions with subject matter experts representing every major corner of the relocation ecosystem.
Together, we’ll unpack how different verticals are responding to policy changes, shifting markets and the evolving expectations of clients and assignees
Our expert hosts include representatives from: Altair Global, R3location, Graebel Inc, Icon Relocation, Packimpex, Oceanair International, Price Education and WPP.
Bring your questions, your challenges and your best ideas! This is your chance to speak directly with industry leaders and compare perspectives across the supply chain
am
12:15 pm
1:15 pm
2:15 pm
TrainingwithAriosi
DiSC behavioural training for better communication and collaboration
SessionTwo:WheretoSpendYourBudgetin2026-Compliance,AIand Sustainability-MythBusters
What should be at the top of your priority list next year? In this fast-paced mythbusting session, our expert trio will cut through the noise surrounding compliance, artificial intelligence and sustainability helping you understand what really matters and where investment delivers the biggest impact.
Expect honest truths, practical insights and a few industry myths busted live on stage!
Featuring:
GordonKerr Legal Advisor to ARP & EuRA
CallumHook Founder & CEO, RentSmart
LucindaHindmarsh Senior Client Development, AltoVIta
3 pm
3:45 pm
4 pm
SessionThree:“InnovationandChangeinGlobalMobilityProgrammes”-What DoCorporateMobilityLeadersReallyWantfrom2026?
Moderated by Alice Linley-Munro CCTE, Project Delivery Manager at Opteva, this powerhouse panel will explore how leading organisations are reshaping their Global Mobility Programmes with fresh perspectives on technology, compliance, employee experience and efficiency.
If you want to understand where your clients are heading and how to future-proof your services, this session is not to be missed!
AnuranjiniAgrawa
Global Mobility Manager, UK Immigration & Compliance, WPP
NicoleMilman
AliceLinley-Munro CCTE
Project Delivery Manager, Opteva
JaneO’Berg
Global Mobility Manager, Johnston Carmichael Chartered Accountants
Global Mobility Leader with extensive experience across organisations including JLL, Wayfair, BD, and EY
PatrickHegen
Global Travel & Mobility Lead, Recursion
KhadeejaIslam
Global Mobility Leader with a wealth of experience from roles at Aggreko and Colt Technology Services
ClosingSpeech Including the much-anticipated reveal of next year’s venue!
Networking
One last chance to connect before the evening.
7 pm
GalaDinner&Awards
The ultimate ARP celebration Picture this: a black-tie evening in stunning surroundings, a sparkling drinks reception, a three-course dinner to remember, and the chance to cheer on this year’s award winners. Then it’s time to hit the dancefloor as City Limits Band bring the party with live music and all the classics.
Awards Shortlist!
We are delighted to reveal the shortlist for the 2025 ARP Awards! Congratulations to all the shortlisted companies.
DSPoftheYear
Nimmersion AB
Clearview Relocation
Icon Relocation Ltd
TTHCurzon Relocation Ltd
ExcellenceinSpecialist Provider
Roomservice by CORT
Oceanair International Movers Ltd
Bicortex Languages and Translations
Halo Financial IMPACT Group HR
Please Connect Me
Ariosi
Sponosr Spotlights
PlatinumSponsor
room2 is the world’s first hometel brand – a new way of travelling that combines the comfort and freedom of home with the best parts of a hotel. Whether it’s for a short city break or an extended stay, our spaces are designed for everyone – families, solo travellers, business guests, and even four-legged companions – offering the flexibility to live just as you would at home
At the heart of room2 is a commitment to people and the planet. We believe hospitality should create positive experiences not just for our guests, but for our teams, local communities, and the environment Our hometels are carefully designed to allow guests to make sustainable choices with ease throughout their stay.
Every location is unique, reflecting the character, culture, and the creativity of its neighbourhood. Each room is thoughtfully designed with locally sourced materials and finished to the highest specs making room2 perfect for short or long-term stays
Sustainability is embedded in everything we do. We are actively working to lead the sector in building and operating fully net zero hometels, reducing energy use, cutting carbon, and eliminating waste By rethinking traditional hospitality practices, we aim to set a new benchmark – proving that great design, comfort, and sustainability can go hand in hand.
room2 isn’t just somewhere to stay; it’s a movement towards a more conscious and connected way of living and travelling
GoldSponsors
Packimpex is the leading European relocation provider supporting UK and international companies with smooth, compliant employee moves. From housing and visas to schooling and settling-in support, we manage every step with local care and precision With operations in the UK, Switzerland, Germany, Ireland, Italy, Belgium and the Netherlands, we bring nearly 50 years of expertise, high customer satisfaction rates, and a sustainability-first mindset to every move.
Roomservice by CORT is the UK’s leading home furniture rental provider. We’ve been creating and delivering high quality, practical and stylish interiors for the relocation sector for over 40 years and are proud to be a supply chain partner to all RSPs and DSPs. Roomservice by CORT is owned by CORT, the world’s largest furniture rental business and a Berkshire Hathaway company Through the CORT Global Network, we deliver sustainable home furniture rental solutions to relocation clients in more than 80 countries worldwide.
SilverSponsors
Employee Banking Solutions from HSBC UK – An exclusive service for employees and assignees of our valued partners. We understand the challenges of deploying employees across international borders. Our global reach allows us to provide a range of international services to help manage the different needs of employees have during relocation HSBC UK has a dedicated team of Corporate Account Managers who are experienced in global mobility and support corporate HR/GM teams directly and work alongside the relocation supply chain to facilitate account opening in the UK and our international markets The dedicated Managers act as a single point of contact throughout your organisation providing tailored solutions and capabilities.
At Price Education, we believe in learning for life. Co-founded by Dr Dylan Price, an Oxford lecturer, and Nick Dean, a successful entrepreneur and philanthropist, our approach goes far beyond what’s covered in school We help young people thrive in every area of their lives. Our ethos is rooted in the stories of our founders, whose lives demonstrate the transformative power of education and mentorship.
Based in the heart of Belgravia, in Central London, R3Location is a leading destination service provider that is going against the current local trend to outsource the majority of the service to third-party contractors and instead invests in an experienced in-house team based in the office Tuesdays, Wednesdays and Thursdays.
BronzeSponsors
For 25 years, Clearview Relocation has been the trusted partner for organisations and individuals navigating global mobility We don’t just move people we create smooth, stress-free journeys that empower success.
Our expertise in relocation, immigration, and move management enables us to deliver turnkey solutions with innovation and a personal touch Every move is planned with precision, communicated with clarity, and supported with care—because their future deserves nothing less.
ARP Christmas Lunch!
LeonardoRoyalHotelLondonCity, 5 December2025 th
We are excited to welcome everyone to celebrate the Festive season with us at the Leonardo Royal Hotel London City on Friday 5 December. th
Gettickets
Timing:
Welcome cocktail 12:00
Lunch 12:30 End of event 16:00
EuRA Conference
Malta,27th-30thApril2026
The annual EuRA International Relocation Congress will take place in Malta from Monday April 27th to Thursday April 30th
Conferenceoverview:
Monday April 27
EGQS+ Update
Premium Members Reception by Invitation Only
Newcomers' Reception Speed Networking
Tuesday April 28
Conference Sessions
Welcome Reception
Wednesday April 29
Workshop Wednesday Gala Dinner
Thursday April 30
Conference Sessions
Final Night Party
See full programme and timings
Industry Insights
SHIPPING
James Hooper from Oceanair International Movers will be heading up a round-table at the ARP Conference in November regarding ‘Shipping, Logistics and Household Goods Moving’, but here is the latest update on shipping.
Courtesy of the BAR Overseas Group
Operationaldisturbances
Moving companies are basing shipping quotes on sailing services that are currently offered. If a shipping line suddenly removes a vessel string, changes or omits its UK port of load, or re-routes the vessel, the mover will need to move the booking to an alternative service which may well have a higher freight cost and potentially longer transit time, but this is totally outside the mover’s control
Shipping lines are also chasing schedule reliability, that means that vessels must depart at a given time, regardless of whether they have discharged or loaded the intended containers for that vessel When containers aren’t discharged, they will often be discharged at the next port of call and placed on a feeder vessel back to their intended destination, delaying the containers arrival
We are seeing all too often containers due to sail on a vessel not being loaded, meaning they are rolled to the next vessel causing delays an adding to the congestion at ports - again, all of this is outside the mover’s control.
Additionally, the shipping lines may well implement surcharges to pass these additional costs to the shipper and consumer, and these can be applied with very short notice, meaning costs can change between the mover quoting the consumer and when the shipment departs.
Congestion
The port of London Gateway and many other transhipment ports in Europe and Asia are congested, this means shippers may well experience delays outside the control of the mover
A low water surcharge (LWS) is now being applied by some shipping lines for cargo shipments to Canada via the St Lawrence River due to low water levels This surcharge is implemented because reduced water levels restrict the amount of cargo a ship can carry, requiring shipping companies to adjust their rates to compensate.
TransitTimes
The above issues are impacting the carrier’s ability to maintain their advertised transit times, and there are often vast deviations between vessels. For example, a sailing from Southampton to Sydney Australia, can take anywhere between 56 and 89 days, before considering delays, depending on the selected vessel. As vessels are often chosen based on a consumers load date, there is difficultly ensuring the selection of the faster service. And even if booked on the faster service, there is always the possibility the cargo will be rolled on to the next vessel which could well be a slower service
INCLOSING
We assure all customers that your BAR Overseas mover is highly experienced and will always use their best endeavours for an efficient and trouble-free overseas move This update is intended to provide you with unbiased information on the state of shipping, and its many challenges If you have any questions, please contact your BAR mover
Pets&Property–WhyIsItSoComplicated intheUKRentalMarket?
As relocation specialists, many of you will agree that pets and property can feel like dealing with Marmite
Some landlords are fine with it, while others are firmly in the “no pets” camp
So, will the Renters Rights Bill actually improve things for tenants with pets? In my view, not really And here’s why
LandlordsStillCalltheShots
While the Bill may aim to prevent landlords from “unreasonably refusing” a tenant with a pet, in reality, landlords don’t need to give a reason They’ll simply say:
Another offer came in first They preferred the profile of a different tenant
Timing wasn’t right
As professionals in this field, we’ve all seen it. And let’s be honest, agents aren’t going to push a petowning tenant if it risks upsetting a landlord, especially one with multiple properties. They’ll opt for the “easy” choice to get the deal done.
“Pet-Friendly”IsTooVague
Over the years, I’ve learned that asking, “Is the property pet-friendly?” just isn’t specific enough. Some landlords allow only one small dog or cat
Others will say cats yes, dogs no
Certain buildings are strictly no-pets due to head lease restrictions
Large dogs are often an automatic no
Before arranging viewings, it’s essential to check the exact pet policy with both the agent/ landlord
MakingPetsMoreAppealingtoLandlords
I don’t think pet damage insurance is the solution Landlords are sceptical They’ll assume the tenant will cancel the policy after the first month
Forcing landlords through legislation doesn’t work either, they’ll find loopholes, or simply give vague excuses for choosing another applicant.
Let’s not forget, the 2019 Tenant Fees Act (clearly not written by a pet owner!) capped deposits at 5 weeks. This 19
This move, while intended to protect tenants, made things worse for pet owners.
Allowing an optional higher deposit, say, 8 weeks for pets, could have been a more practical approach. If there’s no damage, you get it back. Simple.
AreLandlordstheProblemorAgents?
Here’s something to think about: Do landlords actually say no?
Or are some agents not even asking the question because pets are seen as too much hassle?
Education is needed Most pet owners are responsible They’re grateful to have a safe, petfriendly roof over their heads It’s the minority that give the rest a bad name
What’sNextfortheRentalMarket?
With so many private landlords exiting the market, corporate landlords are stepping in. Billions are being invested into Build-to-Rent developments, and yes, many of them do allow pets.
These newer developments cater to younger generations, offering communal lounges, gyms, workspaces, more like hotel-style living.
That said, corporate landlords won’t be lenient. If you fall behind on rent, don’t expect 3 months of grace. The Renters Rights Bill may say one thing, but these companies run like businesses. No-nonsense.
However, the silver lining is that corporates see the financial upside. Allowing pets means they can charge pet rent, which becomes a new revenue stream A win-win from their perspective
FinalThoughts
So, what is it about pets and property? It’s complicated But with the right guidance and awareness, we can make it easier for responsible pet owners to find a home
Let’s keep educating landlords Let’s push for more sensible policies And let’s keep doing what we do best, matching great tenants with the right homes, pets included
RussellHunt UK Pets & Property Specialist
and
Founder of
Pets Lets
GrowthThroughPartnership:How CollaborationBetweenRelocation ProfessionalsandPropertyFinders CreatesBetterClientOutcomes
Relocating to a new city or country is one of life’s most exciting yet challenging transitions For professionals and families, the logistics can feel overwhelming: securing visas, arranging schools, understanding new cultures, and, of course, finding a home that truly fits their needs This is where relocation professionals shine - acting as trusted guides throughout the process
But in today’s fast-moving property market, one area that often demands specialist support is the home search itself. By partnering with dedicated property finders (also known as buying agents), relocation professionals can enhance their service, deepen client trust, and help families integrate seamlessly into their new community. Growth, connection, and community are best achieved together.
Growth-EnhancingServicesThroughCollaboration
Relocation professionals are already experts at managing the complexities of international and domestic moves. Yet the property market, be it in the UK or Europe, presents its own unique set of challenges: limited stock, intense competition, and huge regional variations in terms buying process – all that can be difficult to navigate from afar
By collaborating with property finders, relocation firms expand the scope of their services greatly While the relocation consultant covers critical elements such as immigration, cultural orientation, and schooling, buying agents ensure clients secure the right home in the right location and at the right price - often off-market or within tight deadlines
This partnership represents growth in two ways Firstly, it grows the overall value proposition offered to private clients, positioning the relocation professional as a one-stop, holistic solution. Secondly, it drives business growth by increasing referrals, client satisfaction, and long-term relationships. In a competitive industry, collaboration is a powerful key differentiator.
Connection-BuildingStrongerClientRelationships
For clients, relocation is more than logistics it’s a huge emotional journey. Families want reassurance, employees want support, and companies want to know their people are being looked after. When relocation professionals and property finders work together, the client experiences a seamless handover, rather than fragmented services
Take, for example, a family moving from the US to London from overseas Their priorities may include access to international schools, a manageable commute, and proximity to green spaces A property finder brings hyper-local knowledge, market insight, and negotiation expertise, ensuring the family finds a home that meets not only practical requirements but lifestyle preferences too
This attention to detail creates deeper connections with clients When people feel listened to and supported at every stage, their trust in both the relocation professional and the wider network strengthens. For relocation firms, partnering with property finders is a way of turning short-term assignments into lasting client relationships, especially when servicing the ever-growing number of international mobile HNW and UHNW individuals who frequently change their residence or location across borders for reasons like tax benefits, lifestyle, investment opportunities, or to access residency and citizenship programs.
Community – Helping Clients Thrive in Their New Environment
Ultimately, relocation is about more than moving boxes - it’s about building lives Clients who feel part of a community are more likely to settle happily and succeed in their new roles Property finders contribute significantly to this outcome by helping clients choose neighbourhoods that meet their lifestyle and where they can flourish
Whether that means connecting a young professional to vibrant city living, or placing a family near schools, parks, and community hubs, property finders look beyond the property itself to the bigger picture Working in partnership, relocation professionals and property finders ensure clients don’t just arrive at a house, but arrive in a home - embedded in a community that supports their growth.
One recent example involved a client relocating from Europe to the UK with very limited time to secure a property. By collaborating closely with the relocation consultant, Domus Holmes Property Finder was able to source an off-market home near excellent schools and community amenities, allowing the family to settle quickly and comfortably The result was not only a successful relocation but a lasting sense of belonging for the client
Conclusion
Growth, connection, and community are at the heart of every successful relocation When relocation professionals and property finders collaborate, they create a service that is greater than the sum of its parts Clients benefit from smoother transitions, richer experiences, and stronger ties to their new environment
At Domus Holmes Property Finder, we believe that partnership is the key to delivering exceptional outcomes. By working together, we can ensure every client not only finds the right property but also the right community in which to thrive.
INDUSTRYNEWS
PackimpexandRSSJoinForces
Packimpex has announced the acquisition of RSS, bringing together two respected relocation providers in the UK Under the leadership of Oliver Dunning, former Managing Director of RSS, the combined team will continue to deliver the trusted personal service clients value, now strengthened with Packimpex’s international network, technology, and resources
Both organisations share a strong client-first ethos, and this collaboration marks an important step in growing their UK presence while maintaining service excellence and continuity.
You can read the full announcement here: Relocation Support Services UK becomes part of Packimpex
Welcome New Members!
SupercityAparthotels
Since 2009 Supercity Aparthotels have led the way in superior and stylish serviced apartment hotels. Our signature personalised and flexible service has established a level of comfort, convenience, and attention to detail that only true independently owned and operated companies can achieve.
Building on the success of the original Aparthotel in Templeton Place, West London, we have since opened 5 other properties; Nevern Place in Earl’s Court, The Rosebery in Clerkenwell, The Chronicle on Chancery Lane, Church Street in Manchester and Q Square in Brighton
All Supercity Aparthotels provide the perfect accommodation for business travellers, relocators, families, and just about anyone who likes an added element of freedom when they travel, whilst affording all the friendly comforts of home within a luxurious setting
Supercity Aparthotels have strong ethical and environmental policies: supporting the reduction in the use of plastics; cutting emissions, and investing in the circular economy We support artists, the homeless, and are committed to gender equality
TheSqua.re
TheSqua.re group (“the square group”) is a tech-enabled global accommodations company with over 200 employees, providing corporate and luxury serviced apartments in every major gateway city across the world.
Today, we have over 500,000+ serviced apartments in over 900 cities across the globe. All our apartments and suppliers have been fully verified using our S210 Supplier Algorithm and S250 Apartment Algorithm.
In 2021, we launched TheSquare.AI. TheSquare.AI is a serviced apartment booking platform with a range of powerful features designed to make managing your global accommodation programme simple. Our AI-powered software has been developed by industry professionals with a wealth of experience in managing high-value worldwide accommodation programmes
RentSmartAI
Built for relocation professionals, Rentsmart AI automates the home search process. By automatically generating high-quality property shortlists in minutes, that are tailored to your assignee’s needs, you’ll save hours or even days of manual searching whilst elevating the assignee experience.
Rentsmart is a smarter, faster way to manage traditional searches, while unlocking new revenue opportunities by supporting budget-conscious assignees who may not qualify for full support It’s also effective for managing longer, ongoing searches in a more cost-efficient way
UrbanRest
Urban Rest was founded in Sydney in 2017 to offer a better alternative for the modern traveller those seeking comfort, space and a sense of home, whether they’re away for a few nights or a few months
Tired of cramped hotel rooms, soulless serviced apartments and the unpredictability of short stays, we set out to create something different Today, we offer a curated collection of premium, tech-enabled and designled apartments across Australia, New Zealand, the UK and Ireland.
With Urban Rest properties located in some of the world’s most vibrant and desirable neighbourhoods, our guests enjoy the ideal work–life balance, whether they’re in town for business, leisure or something in between.
Our apartments offer 30% more space than a hotel, with thoughtfullydesigned interiors, flexible terms and pet-friendly options. Each stay includes everything you need a full kitchen, laundry, fast Wi-Fi, premium amenities and 24/7 support all designed to feel like home, whether you're relocating, working remotely or staying a little longer.
With over 1,000 apartments across the globe and more on the way Urban Rest is redefining how people live and work away from home.
Edited and Compiled By
With thanks to the ARP team:.
ChiefExecutiveOfficer
Tad Zurlinden
ProjectManager
Dom Tidey
OperationsManager
Briony Horwood
MemberServicesCoordinator
Maree Barnes
StrategicConsultantforLegal
Gordon Kerr
ARPChaiman
Adrian Leach
ExecutiveBoardMembers
Zain Ali
Anna Barker
Oliver Beswick
Simon Scott
Jo Webb
CatrinaKemp Icon Relocation
JoWebb Ariosi Group
BrionyHorwood ARP and EuRA
Communications & Events Committee
JoWebb-Chair Ariosi Group
OliverBeswick
Beswick Relocation Services
JeremyChandar Pinewood Relocations
GeraldineCollett Halo Financial
JamesHooper
Oceanair International Movers
KearonMcCarthy Staycity Group
RobSomner Cheval Residences
ChrissieTwigg The Relocation Partnership
DebbieWard Clearview Relocation
CatrinaKemp Icon Relocation
AshleyWinston Palmdale Car Finders
