At Aged Care Guide, we go to great lengths (and make more than a few phone calls) to ensure the information in this guide is accurate, relevant, and genuinely useful. We source our content from government departments, industry bodies, aged care providers, and direct interviews – all with the aim of helping you and your family make informed decisions. That said, aged care is a fast-moving sector. Prices, services, and policies can – and do – change. While we make every effort to publish accurate information at the time of printing, we accept no liability for any errors, omissions, or changes that occur after publication. All information provided is general in nature and should not be considered personal, financial, legal, or clinical advice. We encourage readers to seek independent professional guidance tailored to their individual circumstances. We’re proud to share a wide range of aged care providers to support your choices. For transparency, highlighted Partner Profile listings are paid placements that help providers stand out.
Please note that some photographs may have been modified for clarity or format. And yes, a few smiling faces are professional models – but the stories and support are very real.
This guide is proudly published by Care & Co Group, Australia’s largest platform
the right care. We’re also committed to protecting the planet we all call
Welcome to the 3rd Edition of the Aged Care Guide Navigator
Message from COTA
The aged care system is undergoing long-overdue reform - driven by the Royal Commission and shaped by the voices of older Australians who want their rights respected, their choices heard, and their care delivered with dignity.
COTA Australia continues to advocate for a system built on transparency, accountability and individual choice - one where everyone has access to clear, trustworthy information to make decisions about their care including support at home or retirement living.
Resources like the Aged Care Guide play an important role in helping people understand what’s available and how to find support that suits their needs. Together, we’re committed to empowering older Australians with trustworthy, easy-to-understand information. Your voice matters and as we continue to prepare for the new Aged Care Act and beyond, we encourage you to stay informed and share your experiences, as we focus on older Australians rights and empowering people to live their best life as we age.
Patricia Sparrow Chief Executive, COTA Australia
Message from Aged Care Guide
Reaching over 180 hospitals across Australia, as well as aged care homes, retirement villages, home care providers, and community organisations, we’ve supported older Australians and their families in understanding care options for over 25 years.
With 4.5 million Australians over the age of 65, providing accessible information is at the heart of what we do. Our suite of mastheads including agedcareguide.com.au, Talking Aged Care newsletter and printed guides ensures every Australian can engage with information in the way that suits them best.
This latest edition of the Aged Care Guide Navigator has been redesigned with a new layout, improved content and directory tables which are easier to navigate. It breaks down the aged care journey into clear steps – from researching your options to managing ongoing support – covering aged care homes, help at home, retirement living, assistive technology, and planning for what’s next.
We genuinely wish you all the best in finding the care that’s right for you and know that the Aged Care Guide is here to walk with you, every step of the way.
Brad Keighran General Manager, Aged Care Guide
“I
didn’t know where to begin”: A daughter’s journey to find care for her mum
By Jenny, VICTORIA
When Mum’s health began to decline, I knew the day would come when she couldn’t live at home anymore. But when that moment finally arrived, I still wasn’t ready. I had been helping care for her for years, and the thought of her moving into aged care filled me with guilt, fear, and uncertainty.
I didn’t know where to begin. There were so many unknowns. What would the care be like? Would she be treated with kindness? Would it feel like a home, or just a home?
A friend told me about the Aged Care Guide, so I gave it a look. I’m glad I did, it helped make sense of the chaos. I could see what homes were nearby, compare what they offered, and start to wrap my head around what life might look like for Mum.
Every home felt different. Some were modern and beautiful on the surface, but lacked warmth. Others were more modest, but filled with the hum of caring voices and thoughtful touches. The people made all the difference –especially the nurses and managers. Their tone, eye contact, and how they spoke to residents said more than any brochure ever could. I remember walking out of one tour in tears. It just didn’t feel right – and the idea of placing my mother there broke my heart. But then I visited another home that gave me hope, “it smelled like lavender and had fresh scones in the kitchen – that stayed with me.” It wasn’t the fanciest, but it felt safe. Welcoming. Human. The manager answered every question honestly, and the staff knew the residents by name.
That was the moment I realised I could do this – not perfectly, but with care and love.
Finding aged care for someone you love is one of the hardest things you’ll do. It’s okay to cry. It’s okay to feel unsure. But know this: there are good homes out there. There are people who will care for your loved one like you would.
I still wish Mum didn’t need aged care. But I found a home that feels like the next best thing to mine. The nurses greet her by name. They know how she takes her tea.
And while the guilt never fully disappears, I sleep better knowing she’s somewhere safe – and surrounded by kindness.
Moving into aged care is a journey, and it takes a village to support your loved one.
Your first steps into aged care: Where to start?
Your first steps into aged care: What to do and where to start
Navigating the aged care system can seem overwhelming, but understanding the initial steps can make the process more manageable.
The process begins with an eligibility assessment, followed by finding a suitable home, understanding costs, and formalising the arrangement through legal agreements.
Navigating the aged care system can feel overwhelming, but understanding the first steps can make the process easier.
Get assessed
It starts with checking eligibility, getting an assessment, understanding costs, and then finding the right care home or support service.
Get assessed
To be eligible for a government-subsidised aged care home in Australia, you need to undergo an assessment to determine if you meet the criteria.
To access government-subsidised aged care, you’ll need an aged care assessment under the Single Assessment System.
This assessment is usually conducted by the Aged Care Assessment Team (ACAT) or, in Victoria, the Aged Care Assessment Service (ACAS). The main criteria include:
This assessment determines if you’re eligible for care at home, in the community, or in a residential aged care home.
You may qualify if you:
» are aged 65 or older, or 50 or older if you’re an Aboriginal or Torres Strait Islander person
Next steps after assessment
Once you’re deemed eligible, the next steps involve finding and connecting with an aged care home, understanding the costs, and formalising the arrangement.
Here’s what to expect:
To apply, contact My Aged Care (1800 200 422) or visit myagedcare.gov.au.
» Eligibility: You must be over 65 years old, or 50 years old if you are a First Nations person. Younger individuals may also qualify if they have exceptional circumstances and care needs that cannot be met through other specialist services, such as significant health issues requiring residential care.
» have difficulty with everyday activities such as showering, cooking, or moving safely
» or have complex health needs that require ongoing support.
» Assessment process: Start by contacting My Aged Care on 1800 200 422 to apply for an assessment. Once booked in, this involves a face-to-face interview to discuss your current circumstances and care needs.
Useful resources
An assessor will visit you at home (or hospital) to discuss your care needs, preferences, and goals.
» Understanding costs: Costs include a Basic Daily Fee (covering living expenses like meals, set at 85% of the single basic age pension, about $63.82/day as of March 20, 2025), a Means Tested Care Fee based on your income and assets, and accommodation costs determined by a means assessment. Additional and extra service fees may apply for optional services.
Useful resources
Aged Care home estimator: Calculate the costs of aged care (scan QR code)
» Cost: The government subsidises most of the cost, but individuals may need to contribute based on their financial situation.
» Finding and choosing a home: Use the Find a provider tool on agedcareguide.com.au/compare to search for homes based on location, services, and other preferences. Compare options by visiting shortlisted homes, assessing factors like atmosphere, facilities, and staff, and applying to your preferred choices.
» Formalising through a resident agreement: After accepting an offer, you’ll sign a resident agreement, a legal document outlining the care and services provided, costs, and both your and the provider’s rights and responsibilities. Ensure you understand it fully before signing, and seek clarification if needed.
What happens after your assessment
Once your assessment is complete, you’ll receive:
» an approval record confirming your eligibility for support
» a support plan tailored to your needs
» and information about potential fees or contributions from Services Australia
Depending on your needs, you may be approved for:
» Support at Home Program – for flexible services to help you live independently at home
» Residential aged care – for ongoing 24-hour care and accommodation
» Respite care – for short-term support for you and your carer
Understanding costs
Aged care fees vary depending on your income, assets, and care type. From 1 November 2025, residential aged care costs are regulated under the Higher Standards for Everyday Living Fees (HELF) framework.
Under these rules, you may pay:
» a basic daily fee (85% of the single basic Age Pension, currently about $65.55 per day)
» a hotelling contribution and/or non-clinical care contribution (for those with higher means) capped at $22.15
» accommodation costs (which can be paid as a refundable deposit, daily payment, or combination)
» and an optional higher everyday living fee (HELF) for premium or lifestyle services
Government subsidies apply based on your means assessment. For people accessing home care from 1 November 2025, Support at Home program replaces Home Care Packages and Short-Term Restorative Care. The Commonwealth Home Support Programme will transition no earlier than 1 July 2027.
All prices and fee information included in this document are correct at the time of publication. Prices are subject to change in line with government updates, provider adjustments, or policy amendments under the Aged Care Act.
Your first steps into aged care: Where to start?
Your first steps into aged care: What to do and where to start
Cont'd.
Finding and choosing a home
Once you’ve been approved for residential care, you can start comparing homes.
Helpful resources
1 2 3 4 Get assessed Understand the costs Find the right home Formalise the agreement
Use agedcareguide.com.au/compare:
» locations near family or friends
» room types, costs, and photos
Navigating the aged care system can seem overwhelming, but understanding the initial steps can make the process more manageable.
» available services and quality ratings
Visit your shortlisted homes, meet staff, and ask questions about care, lifestyle, and daily routines.
The process begins with an eligibility assessment, followed by finding a suitable home, understanding costs, and formalising the arrangement through legal agreements.
Get assessed
Signing your resident agreement
Once you accept an offer, you’ll receive a Resident Agreement.
» Aged Care Fee Estimator (2025) –Estimate your potential fees and subsidies.
Next steps after assessment
» Aged Care Guide Compare Tool – Find and compare homes across New South Wales & ACT agedcareguide.com.au/compare
Once you’re deemed eligible, the next steps involve finding and connecting with an aged care home, understanding the costs, and formalising the arrangement.
» Carer Gateway (1800 422 737) –Support and emergency respite for carers.
Here’s what to expect:
» Financial Information Service (132 300) –Free guidance from Services Australia.
This is a legal document that outlines:
To be eligible for a government-subsidised aged care home in Australia, you need to undergo an assessment to determine if you meet the criteria.
» the services and care you’ll receive
» fees and payment options
» your rights and responsibilities
This assessment is usually conducted by the Aged Care Assessment Team (ACAT) or, in Victoria, the Aged Care Assessment Service (ACAS). The main criteria include:
» and the provider’s obligations under the Aged Care Quality Standards (2025)
Take time to review the agreement and seek advice before signing.
Useful resources
Aged Care home estimator: Calculate the costs of aged care (scan QR code)
» Understanding costs: Costs include a Basic Daily Fee (covering living expenses like meals, set at 85% of the single basic age pension, about $63.82/day as of March 20, 2025), a Means Tested Care Fee based on your income and assets, and accommodation costs determined by a means assessment. Additional and extra service fees may apply for optional services.
» Cost: The government subsidises most of the cost, but individuals may need to contribute based on their financial situation.
You can also ask an aged care financial adviser or legal professional to explain the terms.
» Eligibility: You must be over 65 years old, or 50 years old if you are a First Nations person. Younger individuals may also qualify if they have exceptional circumstances and care needs that cannot be met through other specialist services, such as significant health issues requiring residential care.
» Assessment process: Start by contacting My Aged Care on 1800 200 422 to apply for an assessment. Once booked in, this involves a face-to-face interview to discuss your current circumstances and care needs.
Useful resources
Aged Care home estimator: Calculate the costs of aged care (scan QR code)
» Finding and choosing a home: Use the Find a provider tool on agedcareguide.com.au/compare to search for homes based on location, services, and other preferences. Compare options by visiting shortlisted homes, assessing factors like atmosphere, facilities, and staff, and applying to your preferred choices.
» Formalising through a resident agreement: After accepting an offer, you’ll sign a resident agreement, a legal document outlining the care and services provided, costs, and both your and the provider’s rights and responsibilities. Ensure you understand it fully before signing, and seek clarification if needed.
Let’s start talking about living
The Right Care, Right at
Right at Home are leaders in quality home care and support, delivering services that allow our clients to remain safe and independent in their own home. Your local Right at Home family is ready to look after yours when you can’t.
• 24/7 On Call & 24/7 Care Service
• Supervised, Individual Care Plan
• Approved Support at Home Provider for independence, everyday living and clinical services as well as services within the AT-HM, Restorative and Palliative Care Pathways.
• Complex Nursing Care
• Disability & NDIS Support*
• Flexible, Reliable, Certified Carers
• Post-Operative Care
• Hospital In The Home*
• Personal & Companion Care
• Domestic, Shopping, Transport
• Wellness and Re-ablement support*
* Check you local Right at Home Office to see if they deliver these services
Right at Home deliver services catering to government funded and private clients. Don’t wait in the queue call now!
Costs of aged care: what you need to know
Financial hardship assistance
Fee estimation
Understanding the costs of aged care is important when planning for yourself or a loved one.
From 1 November 2025, the new HELF framework sets consistent national rules for fees and transparency in residential aged care.
Fee type
Available for basic daily fee, means tested care fee, and accommodation costs, but not for additional or extra service fees.
What it covers Who decides it
Seek advice via Services Australia’s Financial Information Service (FIS) or visit My Aged Care Financial Support.
Basic daily fee Everyday living costs such as meals, cleaning, laundry and utilities.
Services Australia (FIS)
Hotelling contribution
132 300 My Aged Care
Extra daily-living costs for higher-income residents.
1800 200 422
Non-clinical care contribution Personal care (help with showering, dressing, mobility).
Accommodation costs Your room and accommodation amenities.
Fixed by Government.
Use the Aged Care Guide Calculator for a personalised estimate of what costs and fees you will be required to pay when accessing care.
Calculated by Services Australia after your means assessment.
Services Australia.
Agreed between you & the provider.
Agreed privately with provider.
Capped at 85 % of the single basic Age Pension ≈ $65.55 per day.
Aged Care Guide Calculator
Everyone pays this fee; it applies even when you are on short leave or in hospital.
Varies by income and assets. Typical resident contribution estimated at up to $22.15 per day.
Important update: The Australian Government is making changes to aged care fees from 1 November 2025. If you are reading this guide after that date, some of the fees and thresholds may have changed.
Capped daily and lifetime limits.
Applies only if you can afford more; indexed 20 March and 20 September each year.
Scan the QR code or visit agedcareguide.com.au/fees for the latest updates.
Introduced under the 1 Nov 2025 arrangements to ensure fairness between residents.
Depends on room price. Pay by refundable accommodation deposit (RAD), daily accommodation payment (DAP), or a combination. Government-supported residents pay RAC/DAC. New rules allow up to 2% annual retention (capped 10% after 5 years) on RAD/RAC and DAP indexation in March and September.
Varies by service. Replaces the old “additional” and “extra service” fees; 28-day cooling-off period after signing.
All prices and fee information included in this document are correct at the time of publication. Prices are subject to change in line with government updates, provider adjustments, or policy amendments under the Aged Care Act.
Financial hardship assistance
If you can’t afford your aged-care fees for reasons beyond your control, you can apply for financial hardship assistance. If approved, the government may pay part or all of your basic, hotelling, nonclinical, or accommodation costs.
Call Services Australia’s Financial Information Service (132 300) or visit My Aged Care → Financial Support.
Services Australia (FIS)
My Aged Care 1800 200 422
Fee estimation
Use the Aged Care Guide Calculator for a personalised estimate of what costs and fees you will be required to pay when accessing care.
Aged Care Guide Calculator
Frequently asked questions
Do I have to pay for aged care in Australia?
Yes. Everyone contributes through the basic daily fee. Depending on your means, you may also pay hotelling or non-clinical care contributions and accommodation costs. Government assistance helps those with lower means.
What’s the difference between a RAD and DAP?
A RAD (refundable accommodation deposit) is a lump sum refunded when you leave (minus any agreed retention).
A DAP (daily accommodation payment) is a smaller ongoing amount calculated from the room price and government-set interest rate. Supported residents pay RAC/DAC equivalents. Many people use a mix of both.
Do I have to sell my home to move into aged care?
Not necessarily. If a protected person such as a spouse, carer, or dependent child lives in your home, it’s exempt from the asset test. If not, the home’s value may be counted and affect your fees.
How can I estimate my costs?
Use the Aged Care Fee Estimator for a personalised quote. You’ll need your latest means-assessment results. Can someone help me plan?
Yes. An accredited aged-care financial adviser can help you design a payment plan that balances affordability and long-term security.
Other useful resources
See page 13 for links to:
Updated Fee Estimator – Calculate current HELF-aligned fees
Financial advisers for NSW – Compare specialists familiar with the new fee rules
Aged Care Guide blog – Articles on budgeting and planning under HELF.
1 Costs of aged care explained and FAQs
The most frequently asked questions about aged care costs:
Financial
hardship assistance
Do I have to pay for aged care in Australia?
Yes. All residents in government-subsidised aged care homes pay a Basic Daily Fee, which helps cover meals, laundry and other everyday living costs.
Available for basic daily fee, means tested care fee, and accommodation costs, but not for additional or extra service fees.
Seek advice via Services Australia’s Financial Information Service (FIS) or visit My Aged Care Financial Support.
As at 20 September 2025, the Basic Daily Fee is $65.55 per day (85% of the single basic Age Pension), which is about $23,925.75 per year. The fee is indexed in March and September each year. Some veterans may have different arrangements or exemptions.
Fee estimation
» Accommodation Payment: Payable as a Refundable Accommodation Deposit (RAD), Daily Accommodation Payment (DAP), or a mix. From 1 November 2025, providers may retain up to 2% per year of a RAD for five years (max 10%). Residents receiving government support pay a Refundable or Daily Accommodation Contribution (RAC/ DAC) instead.
Use the Aged Care Guide Calculator for a personalised estimate of what costs and fees you will be required to pay when accessing care.
Aged Care Guide Calculator
Services Australia (FIS) 132 300 My Aged Care
What types of fees apply to residential aged care?
Beyond the Basic Daily Fee, additional costs depend on your financial situation and care needs. These include:
» Non-Clinical Care Contribution (NCCC): Introduced 1 November 2025 to replace the Means-Tested Care Fee. This meanstested daily fee helps cover personal (non-clinical) care and ranges from $0 to around $105.30 per day (indexed March and September). It is payable until the resident has contributed a total of $135,318.69 (indexed) or has been in residential aged care for four years, whichever occurs first. This lifetime cap includes any fee reductions applied under financial hardship provisions.
» Higher Everyday Living Fee (HELF): Optional premium services such as enhanced menus or entertainment, agreed privately with your provider. Replaces all former “extra service” fees.
Important update:
Is it better to pay a RAD or DAP?
It depends on your circumstances.
The Australian Government is making changes to aged care fees from 1 November 2025. If you are reading this guide after that date, some of the fees and thresholds may have changed.
A RAD is a refundable lump sum minus any agreed retention (≤ 2% p.a., max 10%).
Scan the QR code or visit agedcareguide.com.au/fees for the latest updates.
A DAP is a smaller ongoing daily payment based on the room price and MPIR (currently ≈ 7.61%).
Residents on government support pay a RAC or DAC instead. Many choose a mix of both.
Independent financial advice is strongly recommended.
Do I have to sell my family home to move into aged care?
Not necessarily.
If a protected person (such as a spouse, partner, dependent child or eligible carer) lives there, your home is exempt from the asset test.
If no protected person remains, the home’s assessable value is capped at $197,735.20 (as at 20 Sept 2025).
You can decide whether to sell or keep it based on your financial advice and care plan
How
much do I pay and how much does the government cover?
If you can afford it, you’re expected to pay for your accommodation. Government help is available based on a means assessment.
To find out what fees you will pay when entering aged care, Services Australia will conduct both an income test and an assets test to determine your means tested amount.
» If your income is below $34,762.00 and your assets are below $63,000.00, the Government pays your full accommodation costs.
» If your income is above $86,406.32 or your assets are above $210,555.20 (current thresholds), you may be required to contribute more towards the cost of your care.
Your means tested amount is used to assess whether you will:
» Receive government assistance with your accommodation costs, or
» Pay the full accommodation price agreed with your aged care home.
In addition, your means tested amount determines whether you must pay a means tested care fee, which is your contribution toward the ongoing cost of your care.
You may still be asked to pay the full cost even if your income or assets are below these thresholds, depending on your circumstances and the room price.
All prices and fee information included in this document are correct at the time of publication. Prices are subject to change in line with government updates, provider adjustments, or policy amendments under the Aged Care Act. Thresholds are indexed each March and September.
Getting help from an aged care expert
Getting help from an aged care expert
Selecting the right aged care consultant depends on specific needs – financial, legal, or care-related.
Selecting the right aged care consultant depends on specific needs – financial, legal, or care-related.
It’s important to choose professionals with expertise in aged care, given the complex regulations and decisions involved. Consider:
It’s important to choose professionals with expertise in aged care, given the complex regulations and decisions involved. Consider:
» Experience and qualifications: Ensure they have a track record in aged care, with certifications like CFP for financial advisors or legal qualifications for consultants.
» Experience and qualifications: Ensure they have a track record in aged care, with certifications like CFP for financial advisors or legal qualifications for consultants.
» Registration with professional bodies: Check membership in organisations like the Financial Planners Association or legal bodies for credibility.
» Registration with professional bodies: Check membership in organisations like the Financial Planners Association or legal bodies for credibility.
» Client reviews and testimonials: Look for feedback on platforms like Aged Care Guide to understand service quality.
» Client reviews and testimonials: Look for feedback on platforms like Aged Care Guide to understand service quality.
Financial advisors
Financial advisors
Need help working out how to fund aged care?
Need help working out how to fund aged care?
Understanding the financial side of aged care can be complex, but support is available. Specialist aged care financial planners can help you:
Understanding the financial side of aged care can be complex, but support is available. Specialist aged care financial planners can help you:
» Maximise pension entitlements
» Maximise pension entitlements
» Plan for accommodation costs and daily fees
» Plan for accommodation costs and daily fees
» Navigate funding options like the Age Pension or Support at Home Program
» Navigate funding options like the Age Pension or Support at Home Program
» Ensure your care choices remain affordable and sustainable
» Ensure your care choices remain affordable and sustainable
You can also explore a full list of financial advisers at agedcareguide.com.au/compare/ financial-providers
You can also explore a full list of financial advisers at agedcareguide.com.au/compare/ financial-providers
Important information
Important information
Aged care decisions can be complex, especially when finances are involved. It’s a good idea to seek advice from multiple sources to suit your specific situation. Speaking with a financial advisor can help ensure you’re making the best choice for your needs – both now and into the future.
Aged care decisions can be complex, especially when finances are involved. It’s a good idea to seek advice from multiple sources to suit your specific situation. Speaking with a financial advisor can help ensure you’re making the best choice for your needs – both now and into the future.
Placement agents
Placement agents
Need help finding aged care options?
Need help finding aged care options?
The process of choosing the right aged care home can be overwhelming – especially when time is limited or care needs are urgent. That’s where aged care placement consultants can help.
The process of choosing the right aged care home can be overwhelming – especially when time is limited or care needs are urgent. That’s where aged care placement consultants can help.
These professionals take the stress out of the process by:
These professionals take the stress out of the process by:
» Assessing care needs and preferences
» Assessing care needs and preferences
» Shortlisting suitable aged care homes
» Shortlisting suitable aged care homes
» Supporting families through tours, paperwork and admission
» Supporting families through tours, paperwork and admission
» Often finding vacancies faster through provider networks
» Often finding vacancies faster through provider networks
» Sometimes helping negotiate fees or rates There are a number of trusted placement services operating in each state.
» Sometimes helping negotiate fees or rates There are a number of trusted placement services operating in each state.
Scan the QR code for a full list of placement services available in your area.
Scan the QR code for a full list of placement services available in your area.
If you’re looking for home care options, visit agedcareguide.com.au/compare or call 1300 186 688 for friendly guidance.
If you’re looking for home care options, visit agedcareguide.com.au/compare or call 1300 186 688 for friendly guidance.
Legal considerations
Legal considerations
Ensuring legal affairs are in order is vital, and aged care legal consultants or elder law specialists focus on this.
Ensuring legal affairs are in order is vital, and aged care legal consultants or elder law specialists focus on this.
» Enduring Powers of Attorney (EPOA) –For financial and legal decisions.
» Enduring Powers of Attorney (EPOA) –For financial and legal decisions.
» Wills & Estate Planning – Ensuring assets are distributed according to your wishes.
» Wills & Estate Planning – Ensuring assets are distributed according to your wishes.
» Advance Care Directives – Documenting healthcare preferences if you’re unable to communicate.
» Advance Care Directives – Documenting healthcare preferences if you’re unable to communicate.
Getting help from an aged care expert
Finding and choosing an aged care home
Finding the right aged care home is one of the most important decisions you’ll make. The goal is to find a place that meets the individual’s care needs, lifestyle preferences, and comfort — now and into the future.
Selecting the right aged care consultant depends on specific needs – financial, legal, or care-related.
It’s important to choose professionals with expertise in aged care, given the complex regulations and decisions involved. Consider:
» Experience and qualifications: Ensure they have a track record in aged care, with certifications like CFP for financial advisors or legal qualifications for consultants.
» Registration with professional bodies: Check membership in organisations like the Financial Planners Association or legal bodies for credibility.
Search for providers
» Client reviews and testimonials: Look for feedback on platforms like Aged Care Guide to understand service quality.
Financial advisors
From page 98 of this guide, you can find New South Wales aged care providers listed by region.
You can also:
Need help working out how to fund aged care?
» Ask your assessor for referrals to nearby homes.
Understanding the financial side of aged care can be complex, but support is available. Specialist aged care financial planners can help you:
» Use your referral code to search via the My Aged Care Find a provider tool
» Maximise pension entitlements
» Call the My Aged Care Contact Centre for additional guidance.
» Plan for accommodation costs and daily fees
» Navigate funding options like the Age Pension or Support at Home Program
» Ensure your care choices remain affordable and sustainable
You can also explore a full list of financial advisers at agedcareguide.com.au/compare/ financial-providers
Important information
Aged care decisions can be complex, especially when finances are involved. It’s a good idea to seek advice from multiple sources to suit your specific situation. Speaking with a financial advisor can help ensure you’re making the best choice for your needs – both now and into the future.
Placement agents
Need help finding aged care options?
The process of choosing the right aged care home can be overwhelming – especially when time is limited or care needs are urgent. That’s where aged care placement consultants can help.
These professionals take the stress out of the process by:
» Assessing care needs and preferences
» Shortlisting suitable aged care homes
Create a shortlist
» Supporting families through tours, paperwork and admission
» Often finding vacancies faster through provider networks
» Sometimes helping negotiate fees or rates There are a number of trusted placement services operating in each state.
Use the ‘Shortlist’ tool on agedcareguide.com.au/compare to find homes that suit your needs. Compare them based on:
» Location: Proximity to family, friends, and familiar community connections
Scan the QR code for a full list of placement services available in your area.
» Accommodation and cost: Room types, pricing, and what’s included.
» Cultural and diverse needs: Whether the home can support specific cultural, religious, or language preferences.
If you’re looking for home care options, visit agedcareguide.com.au/compare or call 1300 186 688 for friendly guidance.
» Availability: Whether the home has current or future vacancies.
Legal considerations
» Specific care needs: For example, homes offering memory support, palliative care, or support for complex physical or mental health needs.
Ensuring legal affairs are in order is vital, and aged care legal consultants or elder law specialists focus on this.
» Enduring Powers of Attorney (EPOA) –For financial and legal decisions.
» Wills & Estate Planning – Ensuring assets are distributed according to your wishes.
» Advance Care Directives – Documenting healthcare preferences if you’re unable to communicate.
» Quality: Review the home’s rating under the Aged Care Quality Standards (2025), which cover Residents’ Experience, Compliance, Staffing, and Quality Measures. These are visible in the ‘Quality’ tab of the Find a provider tool.
Before approaching providers, you’ll need to have completed an aged care assessment under the Single Assessment System.
This assessment determines eligibility for government-subsidised residential care and provides:
• an approval record,
• a support plan, and
• fee and contribution information from Services Australia.
You can apply for an assessment through My Aged Care (1800 200 422) or online.
Visit shortlisted aged care homes
Arrange visits to your shortlisted homes. Bring your assessment approval and support plan so providers can tailor information to your situation.
During visits:
» Ask about daily routines, lifestyle activities, and how residents are supported to stay engaged.
» Observe staff interactions, cleanliness, and overall atmosphere.
» Check whether meals, cultural activities, or spiritual services suit your needs.
Consider bringing a friend or family member to help take notes or compare impressions later.
A printable Aged Care Guide Checklist can help structure your observations.
Apply
to preferred homes
Once you’ve chosen your preferred options, apply directly to several homes. You’ll need to provide:
» personal and contact details,
» health and care information,
» financial and means assessment details (if relevant), and
» your approval and referral documentation.
Homes are required by law to protect your privacy and handle information securely.
If offered a place, you’ll receive a Resident Agreement outlining fees, services, and your rights and responsibilities. Review it carefully and seek clarification before signing.
What is respite care?
Finding and choosing an aged care home
Visit
Respite care provides short-term support for older people when their usual carer needs a break or temporary help is required after illness, injury, or a hospital stay.
Types of respite
Planned respite
Apply
5 6
shortlisted aged care homes
It ensures both the older person and their carer can rest, recover, and stay well.
Respite care can be provided:
» Arrange visits to shortlisted homes, bringing necessary documents like the approval letter and support plan.
» in your own home,
to preferred aged care homes
Pre-booked breaks that give carers regular rest or time for other commitments. These can occur at home, in day centres, or residential homes.
Emergency respite
Apply to multiple homes to increase chances of securing a place.
Available at short notice if a carer becomes unwell or unable to provide care. My Aged Care or Carer Gateway (1800 422 737) can help you find emergency options.
» at a community respite centre, or
» in a residential aged care home.
» Prepare questions to ask, such as about daily activities, staff qualifications, and meal options.
» Take notes during visits and consider bringing a companion for support.
Who can access respite care
Post-hospital respite
Provide personal information, such as next of kin, health insurance details, and financial information if required for fee calculations.
For people recovering from illness, surgery, or injury. Often arranged while long-term supports are being finalised.
From 1 November 2025, respite care is part of the national Support at Home Program.
To access subsidised respite, you must:
Look for aspects like the atmosphere, room facilities, interaction with residents and staff, lifestyle offerings, and overall quality.
How much respite you can receive
Homes must keep this information private under legislation. Wait for offers and consider preferences and timescales when deciding.
» A list of suggested questions and check list is available on page 50
» be an older Australian who needs assistance with everyday activities, and
» have completed an aged care assessment under the Single Assessment System confirming eligibility.
This applies whether you live at home, with family, or are temporarily in hospital.
If you haven’t yet been assessed, call My Aged Care (1800 200 422) or apply online to arrange an assessment.
You can receive up to 63 days of subsidised respite care each financial year, with possible extensions depending on your situation and carer needs. This limit applies nationally under the Support at Home Program.
How to arrange respite care
1. Get assessed – Call My Aged Care (1800 200 422) or apply online for an aged care assessment under the Single Assessment System.
2. Search for providers – Use the Aged Care Guide or Find a provider tool to locate services with availability.
3. Book care – Confirm dates and costs directly with your chosen provider.
If you need urgent respite, contact Carer Gateway (1800 422 737) or a local hospital social worker.
What are the costs?
If you use a government-subsidised provider:
» For in-home respite (Support at Home), you’ll pay a means-tested percentage of the service cost, depending on your income and assets. Some clinical services have no contribution, while independence and everyday-living supports have moderate to higher contributions.
» For residential respite (aged-care home), you’ll pay a Basic Daily Fee capped at 85% of the single basic Age Pension – $65.55 per day. Optional extras may cost more.
Private respite is also available for those who prefer immediate access without assessment.
Need help finding respite care?
Our team can help you:
» Understand your options
» Find a provider with availability
» Navigate hospital-to-respite transitions
Can I access respite care directly from hospital?
Yes, but conditions apply. If you are approved for respite care under the Single Assessment System, you can access respite directly from hospital. It’s important to have this approval in place before discharge to ensure a smooth transition.
Visit: agedcareguide.com.au/ compare (scan QR code)
All prices and fee information included in this document are correct at the time of publication. Prices are subject to change in line with government updates, provider adjustments, or policy amendments under the Aged Care Act.
Dementia-specific
aged
care: What to ask and what to look for
Dementia-specific aged care: What to ask and what to look for
Caring for someone living with dementia can be emotionally, physically and mentally demanding. As the condition progresses, caring at home may become difficult, leading families to consider residential aged care.
Caring for a loved one with dementia can be physically, emotionally, and mentally exhausting. As the disease progresses, the ability to provide care at home may diminish – leading many families to consider residential aged care. There’s no right time to make this decision, but key triggers often include declining function, carer burnout, safety concerns, or lack of family support.
There’s no single “right” time to make the move, but key signs include changes in behaviour, increased safety concerns, carer burnout, or the person’s needs becoming too complex to manage at home.
Making the move
Making the move
When considering residential care, look for homes that understand dementia and can meet the person’s needs both now and into the future.
When considering permanent care, look for facilities that understand dementia and can meet the specific needs of your loved one – not just now, but as their condition changes. Most aged care homes that receive government funding today are required to be equipped to care for people living with dementia. However, some facilities manage it better than others and have developed stronger reputations for their dementia care practices.
All government-funded aged care homes are required under the 2025 Aged Care Quality Standards to provide dementia-inclusive care. This includes staff training, safe and accessible environments, and tailored lifestyle programs for people living with cognitive impairment.
By asking thoughtful, open-ended questions – especially with the Clinical or Facility Manager – you can start to get a feel for the team’s level of knowledge, their experience with dementia-related behaviours, and their approach to person-centred care.
Some homes have specialised memory support units or small-scale living areas that promote familiarity and calm. However, quality still varies—ask questions and visit in person whenever possible.
It’s important to be involved in the transition. Share your loved one’s routines, preferences, triggers, and calming strategies. No one knows them better than you.
Letting go of the hands-on role can be difficult, but partnering with the care team can help build trust. Remember – perfection doesn’t exist, and minor issues are normal. If problems arise, speak early and openly with the Clinical or Facility Manager.
What to look for on a tour
What to look for on a tour
Take the Aged Care Guide Nursing Home Checklist with you and look out for:
» Is the facility open to you bringing in personal items to make the space feel more familiar and comforting for your loved one? Can residents have a phone line in their room, and if so, who pays for this?
Ask whether residents can bring personal furniture, hang photos, or have a phone line in their room.
» Safety: Locked exterior doors, secure outdoor areas, no clutter or trip hazards.
Staying involved
Since we began, we’ve helped over 25,000,000 families find care
Transitioning from a hands-on carer to a supportive family partner can be challenging. Share information about your loved one’s routines, preferences, and calming strategies with the care team. The more staff know, the more consistent and person-centred care they can provide.
Remember that small issues are normal during transition. Communicate early and openly with the Clinical or Facility Manager if concerns arise.
Questions
to ask
» Can residents stay if their condition changes or behaviours become more challenging?
» What dementia-care training do staff complete, and how often?
» Are there specific activities or sensory programs for residents with dementia?
» How does the team manage agitation or “sundowning” in the late afternoon?
» Are families involved in care planning and reviews?
Homes that specialise in dementia care usually offer personalised programs, trained staff, and secure, calm environments designed for wellbeing.
Access & support
You’ll need an aged care assessment under the Single Assessment System to access government-subsidised residential care.
If not yet assessed, you can apply via My Aged Care on 1800 200 422 or online.
Emergency respite or short-term private care may be available while waiting for an assessment. Some people enter residential care directly after a hospital stay, but eligibility still requires assessment unless it’s an emergency placement.
Useful tip
Bring a printed Aged Care Guide Nursing Home Checklist to your visits. It helps you compare environments, activities, and staff culture to ensure the best possible fit for your loved one.
Aged care fees are changing: What you need to know from 1 November 2025
1 Aged care fees are changing: What you need to know from 1 November 2025
From 1 November 2025, the Australian Government is introducing a new way of funding aged care homes. The aim is to make fees fairer, easier to understand, and more aligned with the real cost of care.
From 1 November 2025, the Australian Government is introducing a new way of funding aged care homes. The aim is to make fees fairer, easier to understand, and more aligned with the real cost of care.
Who will this affect? These changes apply to new residents entering aged care on or after November before this date, your existing fee structure stays the same unless you move and sign a new agreement.
Who will this affect? These changes apply to new residents entering aged care on or after 1 November 2025. If you’re already in care before this date, your existing fee structure stays the same unless you move and sign a new agreement.
What’s changing? A simplified structure will group fees into two main categories:
What’s changing? A simplified structure will group fees into two main categories:
1 Contributions for Everyday Living Costs
1 Contributions for Everyday Living Costs
These cover daily services like meals, laundry, cleaning, and gardening.
These cover daily services like meals, laundry, cleaning, and gardening.
Basic Daily Fee (BDF): All residents pay this to help cover general living expenses.
Basic Daily Fee (BDF): All residents pay this to help cover general living expenses.
Hotelling Supplement:
Hotelling Supplement:
» Currently paid fully by the government.
» Currently paid fully by the government.
» From 1 November, residents who can
» From 1 November, residents who can afford it will contribute.
» The government continues to pay the rest, or all of it for those who can’t afford to contribute.
» The government continues to pay the rest, or all of it for those who can’t afford to contribute.
2 Contributions for Non-Clinical Care
2 Contributions for Non-Clinical Care
This includes personal support like bathing, dressing, mobility, and activities.
This includes personal support like bathing, dressing, mobility, and activities.
Non-Clinical Care Contribution (NCCC):
Non-Clinical Care Contribution (NCCC):
» A new means-tested fee based on income and assets.
» A new means-tested fee based on income and assets.
» Applies only to non-clinical care. Clinical care will be fully government-funded.
» Applies only to non-clinical care. Clinical care will be fully government-funded.
» People who can’t afford it won’t be asked to contribute.
» People who can’t afford it won’t be asked to contribute.
Caps
and Protections:
Caps and Protections:
» Daily cap: No more than $101.16/day (indexed).
» Daily cap: No more than $105.30 per day (indexed).
» Lifetime cap: Stops after paying $130,000 or four years in care (whichever is first).
» Lifetime cap: Stops after paying $135,318.69 or four years in care (whichever is first).
» Contributions under the Support at Home Program count toward the lifetime cap.
» Contributions under the Support at Home Program count toward the lifetime cap.
3 Higher Everyday Living Fee (Optional Services)
3 Higher Everyday Living Fee (Optional Services)
Homes can offer premium extras like upgraded meals or wine. These are optional and charged as Higher Everyday Living Fees – you choose whether to pay for them.
Homes can offer premium extras like upgraded meals or wine. These are optional and charged as Higher Everyday Living Fees – you choose whether to pay for them.
What should I do now?
What should I do now?
» Plan ahead: If you’re considering aged care later this year, be aware costs will change.
» Plan ahead: If you’re considering aged care later this year, be aware costs will change.
» Get assessed: Services Australia can help determine what you may need to contribute.
» Get assessed: Services Australia can help determine what you may need to contribute.
» Stay informed: Fees are indexed and may change over time.
» Stay informed: Fees are indexed and may change over time.
Estimate Costs
Estimate Costs
Use the Aged Care Guide Calculator to get a personalised cost estimate.
Use the Aged Care Guide Calculator to get a personalised cost estimate.
Useful
resources
Useful resources
Aged Care home estimator: Calculate the costs of aged care (scan QR code).
Aged Care home estimator: Calculate the costs of aged care (scan QR code)
All prices and fee information included in this document are correct at the time of publication. Prices are subject to change in line with government updates, provider adjustments, or policy amendments under the Aged Care Act.
Call us, we'll help you find the right aged care or home care provider.
1300 796 836
MyCarePath can help you find current vacancies and compare aged care providers.
Talk with us to find out more.
Scan the QR code or call us on:
1300 796 836
Home is where comfort and independence meet – with the right support, you don’t have to do it alone.
What services are available with Support at Home?
Support at Home services are designed to help older Australians stay independent at home for as long as possible. Depending on your needs and the package level you’re approved for (Level 1 to Level 8), services can include:
Support at Home services
» Personal care (help with showering, dressing, grooming)
» Cleaning, laundry, and household help
» Meal preparation
» Transport to appointments or social activities
» Shopping assistance
» Nursing or allied health support (e.g., physiotherapy, podiatry)
» Help with medication and health monitoring
» Garden maintenance and home safety modifications
Tailored packages
You can tailor your package to suit what matters most to you.
Your provider will work with you to create a care plan that reflects your preferences and priorities. For a full list of services, visit: myagedcare.gov.au (scan QR code).
Costs of home care explained
Costs of home care explained
While Support at Home services are subsidised by the Australian Government, you may still be asked to contribute toward the cost of your care depending on your financial situation.
There are three types of fees you might pay:
While Home Care Packages are subsidised by the Australian Government, you may still be asked to contribute toward the cost of your care depending on your financial situation. There are three types of fees you might pay:
Basic daily fee
Care and Support Contribution
Up to $13.14/day for Level 4 packages (as at March 2025). Not always charged.
You’ll contribute a means-tested percentage of the service cost, based on your income and assets. There is no fixed daily fee under Support at Home (from Nov 2025). Some clinical services remain fully funded, while everyday living supports have moderate to higher co-contributions.
Income-tested care fee
If your income is above a certain threshold, Services Australia will calculate what you need to contribute.
Independence and Everyday Living Contribution
Additional fees
For extra services outside the package funding (e.g., higher-end equipment or private services).
This is a percentage-based contribution toward the cost of independence and everyday-living services where the amount depends on your income and assets. This contribution replaces the old “income-tested care fee” from the Home Care Package system
Additional fees
For extra services outside the package funding (e.g., higher-end equipment or private services).
Check your contribution estimate
Check your contribution estimate
Importantly, there are annual and lifetime caps on the income-tested care fee to protect you from high out-of-pocket costs. If you’re a full pensioner, you typically won’t be asked to pay this fee. Learn more or check your contribution estimate at myagedcare.gov.au
Importantly, there are annual and lifetime caps on the income-tested care fee to protect you from high out-of-pocket costs. If you’re a full pensioner, you typically won’t be asked to pay this fee.
Learn more or check your contribution estimate at myagedcare.gov.au
Note: At the time of printing, the estimated time frame for the Support at Home program to replace the Home Care Packages Program is November 2025. This new program aims to streamline in-home aged care services, providing better access to support, equipment, and home modifications.
Note: At the time of printing, the estimated time frame for the Support at Home program to replace the Home Care Packages Program is November 2025. This new program aims to streamline in-home aged care services, providing better access to support, equipment, and home modifications.
For more information on Support at Home, visit: myagedcare.gov.au (scan QR code)
For more information on Support at Home, visit: myagedcare.gov.au (scan QR code).
Important Update:
Important Update:
From 1 November 2025, the Home Care Packages Program will be replaced by the Support at Home program. After that date, fees, contributions, and services may differ from what is outlined here.
From 1 November 2025, the Home Care Packages Program will be replaced by the Support at Home program. If you are reading this after that date, fees, contributions, and services may differ from what is outlined here.
Scan the QR code or visit agedcareguide.com.au/fees for the latest updates.
Scan the QR code or visit agedcareguide.com.au/fees for the latest updates.
Finding and choosing a home care provider
Start here
Choosing the right provider can make a big difference to your quality of life. Here are some simple steps to guide you:
Compare providers online
Use the free comparison tool at agedcareguide.com.au/compare to explore local home care providers, see what services they offer, compare costs, and check availability.
(scan QR code)
Some providers may be able to start straight away, while others could have a delay – it’s worth asking early. Ask
Some providers may be able to start straight away, while others could have a delay – it’s worth asking early.
Some providers may be able to start straight away, while others could have a delay – it’s worth asking early.
Speak directly with providers about your care needs, how flexible their services are, and what fees may apply.
Speak directly with providers about your care needs, how flexible their services are, and what fees may apply.
Speak directly with providers about your care needs, how flexible their services are, and what fees may apply. 4
A good provider will take the time to understand your goals, listen to what’s important to you, and build a care plan around your lifestyle. Check for waitlists
A good provider will take the time to understand your goals, listen to what’s important to you, and build a care plan around your lifestyle. Check for
go with who feels right
go with who feels right
right
A good provider will take the time to understand your goals, listen to what’s important to you, and build a care plan around your lifestyle.
Home care checklist: What to do when you need help at home
Use this checklist to guide you through the key steps in accessing home care — from applying for a package to choosing the right provider.
Checklist
1 Understand your needs
2 Get assessed
3 Understand the costs
4 Compare and choose a provider
Ask about:
q Think about the support you need (e.g. personal care, help with cleaning, transport)
q Consider how often you need support (daily, weekly, short-term or ongoing)
q Call My Aged Care on 1800 200 422 or apply for an assessment online
q Book a free in-home assessment with the Aged Care Assessment Team (ACAT)
q Prepare by writing down your needs, current health, and home environment
q Learn about government subsidies through My Aged Care
q Find out if you’ll need to pay an income-tested care fee
q Ask about basic daily fees and any additional service fees
q Use trusted tools like agedcareguide.com.au/compare to review providers near you
q Check reviews, availability, service options, and pricing
q Call or meet with at least 1–3 providers to compare
q How care plans are tailored to your goals
q Who will be providing care (same person each time?)
q Cancellation policies, minimum hours, and flexibility
q How they handle feedback or complaints
5 Sign your agreement
6 Review your services regularly
q Review the Home Care Agreement carefully before signing
q Make sure your Care Plan reflects your priorities and needs
q Understand how your funding will be spent and if any unspent funds will carry over
q Schedule a regular care plan review (at least once a year or when your needs change)
q Speak up if something isn’t working – your provider should adapt with you
q Reassess with ACAT if your needs increase and you may need to move to a higher package level
Aged Care Aged Care Guide
Compare providers:
Need help comparing aged care options?
Technology and tools to help you stay home longer.
A guide to home safety & modifications for older people
Home safety and smart modifications are important considerations to remain independent for longer.
As we age, our homes should continue to be a place of comfort, not risk. But everyday activities – like getting in and out of the shower, climbing stairs, or simply reaching up into a cupboard – can become more difficult and potentially dangerous over time. That’s why home safety and smart modifications are important considerations to remain independent for longer.
Common home hazards
Even the most familiar home can present safety risks. Here are some of the most common concerns:
» Slippery floors, especially in bathrooms or kitchens
» Poor lighting, which increases the risk of tripping or falls
» Steps or uneven surfaces at entrances or within rooms
» Cluttered spaces that limit movement or access to mobility aids
» Hard-to-reach storage that requires bending or stretching
» Bathrooms without rails or seating, which can become high-risk zones
A professional home safety assessment can help identify which modifications may reduce these risks and support your mobility and wellbeing.
Types of home modifications
Home modifications can range from basic equipment to major structural changes, depending on the needs of the individual.
Simple modifications
» Grab rails in bathrooms, toilets, or along hallways
» Widened doorways for mobility equipment These changes don’t just support safety –they promote independence and dignity.
A guide to home safety & modifications for older people
Cont’d
A guide to home safety & modifications for older people Cont’d
What funding is available?
What funding is available?
The Australian Government offers financial support for eligible seniors through several programs:
The Australian Government offers financial support for eligible seniors through several programs:
1. Commonwealth Home Support Programme (CHSP)
1. Commonwealth Home Support Programme (CHSP)
» For older people needing entry-level support to remain at home
» For older people needing entry-level support to remain at home
» Geat2GO initiative provides up to $2,500 per year for essential home modifications and assistive technology
» Geat2GO initiative provides up to $2,500 per year for essential home modifications and assistive technology
» Covers equipment such as handrails, ramps, mobility aids, and bathroom modifications
» Covers equipment such as handrails, ramps, mobility aids, and bathroom modifications
» Requires a My Aged Care assessment (call 1800 200 422)
» Requires a My Aged Care assessment (call 1800 200 422)
2. Home Care Packages (HCP)
2. Support at Home (from Nov 2025)
» For older people with more complex needs
» For those with ongoing care needs replacing HCP and STRC
» Home modifications can be included as part of your care plan, based on safety, mobility, and clinical recommendations
» Home modifications can be included as part of your care plan, based on safety, mobility, and clinical recommendations
» Must be arranged through your approved provider
» Must be arranged through your approved provider
3. Department of Veterans’ Affairs (DVA)
3. Department of Veterans’ Affairs (DVA)
» Through the Rehabilitation Appliances Program (RAP), eligible veterans can access home modifications and medical equipment
» Through the Rehabilitation Appliances Program (RAP), eligible veterans can access home modifications and medical equipment
» Requires clinical assessment and approval
» Requires clinical assessment and approval
4. National Disability Insurance Scheme (NDIS)
4. National Disability Insurance Scheme (NDIS)
» For Australians under 65 living with disability
» For Australians under 65 living with disability
» Funding available for home modifications related to functional needs
» Funding available for home modifications related to functional needs
5. Local councils and state-based schemes
5. Local councils and state-based schemes
» Some NSW and ACT councils offer small grants or rebates for safety equipment (e.g., smoke alarms, rails)
» Some NSW and ACT councils offer small grants or rebates for safety equipment (e.g., smoke alarms, rails)
» EnableNSW may assist with equipment for medical treatment or mobility
» EnableNSW may assist with equipment for medical treatment or mobility
How to get started
How to get started
q Get Assessed
q Get Assessed
» Contact My Aged Care for a home support assessment
» Contact My Aged Care for a home support assessment
» For veterans, speak to your GP or healthcare provider
» For veterans, speak to your GP or healthcare provider
q Consult an Occupational Therapist (OT)
q Consult an Occupational Therapist (OT)
» OTs recommend modifications tailored to your abilities and home layout
» OTs recommend modifications tailored to your abilities and home layout
q Choose Trusted Providers
q Choose Trusted Providers
» Work with licensed builders or modification specialists familiar with accessible design
» Work with licensed builders or modification specialists familiar with accessible design
» Ask if they have experience delivering CHSP/HCP-funded services
» Ask if they have experience delivering CHSP/SAH-funded services
q Stay Proactive
q Stay Proactive
» Don’t wait until after a fall or hospital stay – early modifications can prevent incidents and preserve independence
» Don’t wait until after a fall or hospital stay – early modifications can prevent incidents and preserve independence
A guide to home safety & modifications for older people
A guide to home safety & modifications for older people
Cont’d
Cont’d
A safer home = a longer stay at home
A safer home = a longer stay at home
With the right modifications and support, ageing in place can be a safer, more enjoyable experience. Whether it’s a simple grab rail or a full bathroom redesign, government-funded home modifications are designed to help you stay in control of your life – and your home – for as long as possible.
With the right modifications and support, ageing in place can be a safer, more enjoyable experience. Whether it’s a simple grab rail or a full bathroom redesign, government-funded home modifications are designed to help you stay in control of your life – and your home – for as long as possible.
For more information, visit:
For more information, visit: myagedcare.gov.au
(Scan QR code)
(Scan QR code)
Moving into care is about more than a place to live – it’s about support, dignity and peace of mind.
Preparing for the next chapter: A guide for families and older Australians
What you’ll find in this section:
1 The emotional journey
» Coming to terms with change, loss, and new beginnings
» Supporting autonomy, identity and dignity when moving into care
» Advance Care Planning: Making your values known and respected
2 Practical realities & speaking up when it matters
» What daily life in aged care looks like
» Food, dining, and activity options
» How concerns and complaints are managed
Entering aged care is a significant life transition – one that can bring mixed emotions, big decisions, and important conversations. Whether you’re considering residential care for yourself or a loved one, this section is here to support you with clarity, empathy, and practical guidance.
Like any major life event – a new job, a new home, or retirement – this move is also a time to pause, reflect, and plan. From reviewing your legal arrangements to talking about care preferences, it’s about ensuring the next chapter is one of comfort, dignity, and choice.
We know it’s not always easy. Change rarely is. But with the right information and support, it can be a step toward greater peace of mind – for everyone involved.
» Ways to speak up or advocate for a loved one
3 Legal and life planning
» Getting your affairs in order (without being overwhelmed)
» Understanding wills, power of attorney & enduring guardianship
» Protecting your health and financial wishes for the future
4 Forward planning with purpose
» Yes, this includes funerals – but it’s not about endings
» Learn how to honour a life well lived and support those left behind
» Featuring expert guidance and trusted services
Understanding retirement living: How it works and what it costs
Retirement living is an increasingly popular option for older Australians who are ready to downsize, want more lifestyle, and less home maintenance – all while staying independent. But how does it actually work? And what does it cost?
Retirement living is an increasingly popular option for older Australians who are ready to downsize, want more lifestyle, and less home maintenance - all while staying independent. But how does it actually work? And what does it cost?
What is retirement living?
What is retirement living?
What if you need more help over time?
Understanding retirement living:
Cont’d
Retirement villages are purpose – built communities for older people, offering private dwellings with access to communal facilities like gardens, clubhouses, or social activities. They’re designed for people who can live independently, but who want connection and support close by.
Retirement villages are purpose – built communities for older people, offering private dwellings with access to communal facilities like gardens, clubhouses, or social activities. They’re designed for people who can live independently, but who want connection and support close by.
How it works and what it costs
How do you enter a retirement village?
For example, you might pay $450,000 to move into a two-bedroom unit in a retirement village. While living there, you’ll pay a weekly service fee – often around $550–$700 per month – to cover things like gardening, maintenance, security and communal facilities.
Moving into a retirement village is typically a private arrangement – not subsidised by the government. You’ll usually pay an entry contribution, which can vary widely depending on the village and location. While it might feel like buying a home, you’re usually entering into a lease or licence agreement rather than owning the property outright.
For example, you might pay $450,000 to move into a two-bedroom unit in a retirement village. While living there, you’ll pay a weekly service fee – often around $550–$700 per month – to cover things like gardening, maintenance, security and communal facilities.
When you leave, the village operator will deduct an exit fee (also called a deferred management fee) from your original entry payment. This is commonly 30%–35% of your entry price, calculated over a set period (e.g. 10% per year over three years). In this case, if your original contribution was $450,000, you might receive around $292,500 back after a 35% exit fee is applied.
Every village has a different financial model, so it’s essential to read the contract carefully, ask questions, and seek advice before signing.
What if you need more help over time?
When you leave, the village operator will deduct an exit fee (also called a deferred management fee) from your original entry payment. This is commonly 30%–35% of your entry price, calculated over a set period (e.g. 10% per year over three years). In this case, if your original contribution was $450,000, you might receive around $292,500 back after a 35% exit fee is applied.
Every village has a different financial model, so it’s essential to read the contract carefully, ask questions, and seek advice before signing.
You don’t need to move out the moment you need extra support. Many people in retirement villages apply for a Home Care Package – a government-subsidised service that can bring help right to your door. Whether it’s cleaning, meals, transport or
How do you enter a retirement village?
Moving into a retirement village is typically a private arrangement – not subsidised by the government. You’ll usually pay an entry contribution, which can vary widely depending on the village and location. While it might feel like buying a home, you’re usually entering into a lease or licence agreement rather than owning the property outright.
You don’t need to move out the moment you need extra support. Many people in retirement villages apply for a Home Care Package – a government-subsidised service that can bring help right to your door. Whether it’s cleaning, meals, transport or personal care, these services can help you stay in your unit and remain independent for longer.
A continuum of care
A continuum of care
Moving into care is about more than a place to live – it’s about support, dignity and peace of mind.
If you’re lucky, some modern villages now offer a continuum of care – meaning they include aged care homes on-site or nearby. This setup can make transitions smoother if your needs increase over time, keeping you close to your community and support networks.
If you’re lucky, some modern villages now offer a continuum of care – meaning they include aged care homes on-site or nearby. This setup can make transitions smoother if your needs increase over time, keeping you close to your community and support networks.
Looking to explore your options?
Visit agedcareguide.com.au/compare to view and compare retirement living communities, aged care services and home care providers in one place. Planning ahead today can help you stay in control tomorrow.
Aged Care Guide Compare (scan QR code)
RESIDENTIAL AGED CARE
Which option works best for you financially in Aged Care?
RETIREMENT VILLAGE
Which option works best for you financially in a Retirement Village?
HOME CARE
Am I able to get additional home care to stay at home longer?
PLACEMENT
Do you need help finding an aged care home?
GRANNY FLAT RIGHTS
AGED CARE
Do you want to gift property or assets to family without affecting your pension?
PENSIONS
Can I get more pension? Can someone apply for the pension for me?
Funerals: a thoughtful approach to planning ahead
Why pre-planning matters
Choosing a funeral director early means your wishes, or those of your loved one, are respected and carried out without urgency. It also ensures key details - such as burial or cremation preferences, cultural or religious practices, and service arrangements - are documented and communicated in advance.
Choosing the right Funeral Director
Recommendations matter: Ask friends, family, aged care staff or your GP for referrals.
Services provided: Ask what’s includedtransport, paperwork, service coordination, viewing, or cultural rituals.
When moving into an aged care home, families are often asked whether a funeral director has been nominated. While it may feel confronting, having these details organised in advance can ease emotional and practical pressure when the time comes. Making decisions during a time of grief can be overwhelming - planning ahead gives families clarity, confidence, and peace of mind.
Communication & care: Choose someone who listens, explains clearly, and offers compassionate support.
Transparency on costs: Request a full itemised quote and clarify which services are optional.
Cultural & personal fit: Make sure they can honour spiritual, cultural or family preferences.
Use the directory - Aged Care Guide
What happens after a resident passes away?
When a resident passes away in an aged care home, the staff will contact the nominated next of kin and, if a funeral director has been selected, arrange for them to be notified. The home will typically assist with initial paperwork and provide time for family and friends to visit, say goodbye, and begin making arrangements.
In New South Wales, Simplicity Funerals has been a steady and trusted presence for families seeking a meaningful yet affordable farewell.
Over the past five years, we’ve had the privilege of supporting more than 9,000 families with compassion and dignity.
Our team doesn’t just work in the community; we’re part of it. From offering a listening ear to being there in times of need, we’re driven by a genuine commitment to our loved ones. Each funeral is handled with care, and every life honoured with empathy, cultural sensitivity, and heartfelt support. Standing by NSW families with care and respect
Planning ahead: wills, powers of attorney & enduring guardianship
Protecting your choices, values and future wellbeing
As we age, having the right legal documents in place helps ensure your wishes are followed – and it takes pressure off your loved ones during difficult times.
There are two main areas to plan for:
» Your money and property
» Your healthcare and lifestyle decisions
Here’s a guide to the most important tools:
Enduring power of attorney (financial)
» What it does: Lets you appoint someone you trust to manage your money and property – such as paying bills, accessing bank accounts, or selling assets if needed.
» When it takes effect: You choose. It can start immediately or only if you lose capacity.
» Why it matters: Without this, no one –not even your partner – can legally access your finances unless they apply to the courts.
Enduring power of attorney (medical) (note: varies by state)
» What it does: Allows someone to make healthcare and medical treatment decisions on your behalf.
» Where it applies: Used in some states such as Victoria and Queensland. In NSW, this function is instead covered by the Enduring Guardian.
» Why it matters: Ensures someone who understands your values can make informed decisions if you’re unable to speak for yourself.
Enduring guardian (NSW)
» What it does: Appoints someone to make personal and lifestyle decisions for you such as where you live, what services you receive, and who can visit you.
» Includes: In NSW, this also includes medical treatment decisions – meaning you do not need a separate Medical EPOA.
» Why it matters: It gives your chosen person the legal power to advocate for your wellbeing and uphold your preferences.
What does an executor of a will do?
Understanding how this role differs from Powers of Attorney and Guardianship.
An executor is the person named in a will to carry out the wishes of someone after they have died. It’s a role that only begins after death, and it is different from the roles of Enduring Power of Attorney and Enduring Guardian, which apply while someone is still alive but may have lost capacity.
The Executor’s key responsibilities:
» Locate and secure the will
» Apply for probate, if required (a legal process confirming the will is valid)
» Arrange the funeral (if not already planned or prepaid)
» Notify banks, Centrelink, super funds, and other institutions
» Identify and value assets and debts
» Distribute the estate according to the will
» Manage tax returns and financial closures
» Deal with disputes or legal claims against the estate
It’s a job that can take months, sometimes over a year, depending on the complexity of the estate.
Executor vs. power of attorney / guardian: What’s the difference?
Role When it applies
Executor After death
Enduring power of attorney While the person is alive (but lacks capacity)
Enduring guardian While the person is alive (but lacks capacity)
Who should you choose?
The executor should be someone:
» You trust to act responsibly
» Who is organised, willing, and emotionally prepared
» Ideally, not much older than you. Many people choose a family member, close friend, or solicitor. You can also appoint joint executors if needed.
What it covers
Carries out the will, distributes estate, finalises legal/financial matters
Manages finances, banking, property decisions
Makes health and lifestyle decisions
Key things to know
» You can appoint different or the same people for each role
» These roles are legally binding and remain in effect if you lose capacity – unlike general powers of attorney.
» Rules vary by state, so check local requirements or speak to a solicitor.
» Make sure your appointed decision-makers know your wishes and have access to the documents when needed.
Putting these documents in place now protects your independence and peace of mind.
Experienced | Compassionate | Caring | Personalised Service
We’re here for you 24/7 Call us on 1300 74 00 74
Located in Gladesville, our funeral home proudly serves families across Greater Sydney
Find aged care services and providers in your local area – with ease.
In-home care services
The following pages list approved in-home care service providers and the types of support they offer to help older Australians remain independent in their own homes.
From 1 November 2025, the Support at Home program replaces the former Home Care Packages and Short-Term Restorative Care programs.
The Commonwealth Home Support Programme (CHSP) continues until at least 1 July 2027, after which it is expected to transition into Support at Home. For additional information or to confirm service availability in your area, contact providers directly using the details listed, or visit agedcareguide.com.au to search by name or location.
CHSP Funded Services
The Commonwealth Home Support Programme (CHSP) funds providers to deliver entry-level support that helps older people stay at home. Services may include domestic help, transport, nursing, home maintenance, and allied health. Providers must follow CHSP service guidelines to ensure appropriate care.
Private Funding Available
Private funding means paying for home care services directly, without government subsidies. It offers faster access, more provider choice, and flexibility – ideal for those not yet approved for funding, waiting for a package, or needing extra support beyond what’s included in their current plan.
DVA Services
The Department of Veterans’ Affairs (DVA) supports eligible veterans and their families with a range of in-home care services. These include Veterans’ Home Care (VHC) for basic support, Community Nursing for more complex needs, respite care, and household assistance –to help veterans remain independent at home.
VHC Services
Veterans’ Home Care (VHC), funded by DVA, provides basic in-home help for eligible veterans and dependents. Services include personal care, domestic help, garden and home maintenance, and respite. VHC is best suited for those needing low-level support – not complex or high-care services.
Information correct as at 20 September 2025. Program names and funding arrangements are subject to further updates under the Support at Home reforms.
In-home Care Services
4Crowns
Abigail Mamas Healthcare Services
093
0487
Adventist Senior Living Home Care Services
AHP Disability Services
913 346
4788
247 342
Albury Wodonga Health District Nursing Service 6051 7408
If you’ve been approved for a government-funded Support at Home (SAH), you have the option to choose an approved provider to deliver the care and support you need at home. These services are designed to help you stay safe, comfortable, and independent in your own home for as long as possible. Some providers offer support in just one local area, while others may service a wider region – so it’s worth comparing what’s available near you.
How to use the following pages
On the following pages, you’ll find an alphabetical list of approved Support at Home providers, organised by region to help make your search easier.
To simplify things further, each of the 10 regions has been broken down into local council districts. Use the maps and lists on pages 66-67 as a quick reference to find your region and council group. For example, the Central Coast is grouped under Northern Sydney and colourcoded to match.
A simpler way to search
The directory is arranged in alphabetical order to help you find services quickly and easily. Each provider is listed with a contact phone number – so you can reach out directly and speak to someone without needing to go online.
Should you need more detailed information about any provider, visit agedcareguide.com.au and search for them by name.
Sydney Inset
Sydney Detail Inset
Northen NSW
1. Armidale
2. Ballina
3. Bellingen
4. Byron
5. Cessnock
6. Clarence Valley
7. Coffs Harbour
8. Dungog
9. Glen Innes Severn
10. Gunnedah
11. Gwydir
12. Inverell
13. Kempsey
14. Kyogle
15. Lake Macquarie
16. Lismore
17. Liverpool Plains
18. Maitland
19. Mid-Coast
20. Moree Plains
21. Muswellbrook
22. Nambucca
23. Narrabri
24. Newcastle
25. Port Macquarie-Hastings
26. Port Stephens
27. Richmond Valley
28. Singleton
29. Tamworth
30. Tenterfield
31. Tweed
32. Upper Hunter
33. Uralla
34. Walcha
35. Bega Valley
36. Eurobodalla
37. Goulburn Mulwaree
38. Kiama
39. Queanbeyan–Palerang
40. Shellharbour
41. Shoalhaven
42. Snowy Monaro
43. Upper Lachlan
44. Wollongong
45. Yass Valley
46. Balranald
47. Bathurst
48. Blayney
49. Bogan
50. Bourke
51. Brewarrina
52. Broken Hill
53. Cabonne
54. Central Darling
55. Cobar
56. Coonamble
57. Cowra
58. Dubbo
59. Forbes
60. Gilgandra
61. Lachlan
62. Mid-Western
63. Narromine
64. Oberon
65. Orange
66. Parkes
67. Walgatt
68. Warren
69. Warrumbungle
70. Weddin
71. Wentworth
72. Albury
73. Berrigan
74. Bland
75. Carrathool
76. Coolamon
77. Cootamundra-Gundagai
78. Edward River
79. Federation
80. Greater Hume
81. Griffith
82. Hay
83. Hilltops
84. Junee
85. Leeton
86. Lockhart
87. Murray River
88. Murrumbidgee
89. Narrandera
90. Snowy Valleys
91. Temora
92. Wagga Wagga
93. Blacktown
94. Blue Mountains
95. Cumberland
96. Hawkesbury
97. Lithgow
98. Parramatta
99. Penrith
100. The Hills
101. Camden
102. Campbelltown
103. Fairfield
104. Liverpool
105. Wingecarribee
106. Wollondilly
South Eastern Sydney
107. Bayside
108. Georges River
109. Randwick
110. Sutherland
111. Waverley
112. Woollahra
113. Central Coast
114. Hornsby
115. Hunter’s Hill
116. Ku-ring-gai
117. Lane Cove
118. Mosman
119. North Sydney
120. Northern Beaches
121. Ryde
122. Willoughby
123. Burwood
124. Canada Bay
125. Canterbury-Bankstown
126. Inner West
127. Strathfield
128. Sydney
Support at Home: Greater Sydney Metropolitan
Inner Western Sydney
365 Care
✆ 1300 365 248
3Bridges Community HCPs
✆ 1300 327 434
Abel Tasman Community Care
✆ 9645 3388
Abigail Mamas Healthcare Services
✆ 0401 093 396
Note: African, Arabic, Asian, Austrian, Northern Europe
ADS Care
✆ 8677 0093
Note: Chinese, Indian, Nepalese
Advance Diversity Services Help at Home Services
✆ 9136 4788
Note: Arabic, Chinese, European, Macedonian
Alliance Community (NSW)
✆ 1300 769 155
Anglicare At Home Sydney Metro Region
✆ 1300 111 278
Note: CALD
ANHF Home Care Services
✆ 9784 0868
Note: Chinese, Vietnamese
Ashlee Judd
✆ 1300 364 243
Athena Nursing Care
✆ 0416 439 554
Australian Chinese Community Association City Centre
✆ 9281 1377
Note: Chinese, Indo-Chinese, Korean, LGBTIQ
Australian Chinese Community Association Northern Centre
✆ 9412 3488
Note: Chinese, Indo-Chinese, Korean, LGBTIQ
Australian Chinese Community Association Western Centre
✆ 9687 8981
Note: Asian, CALD, LGBTIQ
Australian Unity Aboriginal Home Health
Alleena & Warrambucca
✆ 1300 881 144
Note: ATSI
Australian Unity Home Care Service -
Eastern Sydney
✆ 1300 753 206
Australian Unity Home Care Service -
Inner South West
✆ 1300 753 206
Partner Profile Page: 11
Australian Unity Home Care Service -
Inner West
✆ 1300 753 206
Australian Unity Home Care Services
✆ 1300 753 206
Baldwin Living HomeServe
New South Wales
✆ 1800 911 989
Bankstown City Aged Care Home Based Services
✆ 8717 0180
Bankstown Womens Health Centre
✆ 9790 1378
Bannister In Home Care (NSW)
✆ 1300 368 991
BaptistCare at home - NSW
✆ 1300 275 227
Beauty Point Retirement Resort
✆ 8708 4700
Bethel Home Care
✆ 9797 3600
Better In-Home Care
✆ 9051 1000
Bolton Clarke Home and Community Support (NSW)
✆ 1300 665 444
Bolton Clarke Sydney At Home Support
✆ 1300 665 444
Note: CALD, LGBTIQ
Bower YNA
✆ 9222 9638
Calvary Home Care Sydney Service Centre
✆ 1800 527 272
Canterbury City Community Centre HCPs
✆ 9750 9344
Note: CALD
Care Connect NSW
✆ 1800 692 464
Care Next Door
✆ 9666 7930
Care Services Australia
✆ 1300 455 322
CASS Care
✆ 9718 7305
Note: Asian, CALD; migrant settlement
Catholic Healthcare HC Services Sydney
✆ 1800 225 474
Note: Arabic, Russian
CatholicCare Sydney
✆ 13 18 19
CatholicCare Sydney HCPs
✆ 13 18 19
Note: CALD, Italian, Vietnamese
CHNC Home Care Packages
✆ 9645 3700
Comfort Home Care
✆ 7258 7211
Community Interlink Home Care
✆ 1300 203 203
Note: ATSI
Complete Healthcare Connect
✆ 07 3472 5655
Concept Care
✆ 1800 266 237
Continuity Care Australia
✆ 1800 012 273
CORE Community Services Aged & Disability Care
✆ 8717 1500
Note: Arabic, Asian, Assyrian, European
Direct Care Australia
✆ 1300 122 730
Note: French, Greek, Italian
Dovida - Hurstville & Bankstown
✆ 8608 2900
Dovida - Lower North Shore & Sydney
North West
✆ 9908 7206
Dovida - Sutherland Shire
✆ 9526 2659
Dovida - Sydney Eastern Suburbs
✆ 1300 791 172
Dovida - Sydney Inner South West
✆ 9194 4146
EACH Community Services
✆ 9744 8017
Note: Chinese, Indo-Chinese, Vietnamese
EACH Home Care Packages (NSW)
✆ 1300 003 224
Note: CALD
Essential Care 4 Me
✆ 0439 606 748
Five Good Friends HC Services NSW ✆ 1300 787 581
Note: Other supplements
Partner Profile Page: 44
Five Good Friends NDIS Services
✆ 1300 787 581
Partner Profile Page: 65
Focus Connect Multicultural HCPs Program
✆ 4627 1188
Note: CALD
Friendly Transfers
✆ 0455 504 310
Gallipoli Home
✆ 9136 3000
Note: CALD, Fijian, Indian, Middle Eastern
Gallipoli Home - HCPs ✆ 9136 3009
Note: Arabic, Bosnian, Islamic, Turkish
GHA@Home ✆ 1300 204 876
GWC Community Services Inner Wst, Nth & Sth Est Sydney ✆ 9516 2188
Note: Greek
GWC Community Services South Western Sydney ✆ 9516 2188
Note: Greek
HammondCare Home Care Sth Wst and Inner West Sydney ✆ 1800 826 166
Happy Living Home Care Packages ✆ 1300 911 728
Hayee Group Services ✆ 0452 293 220
HCA Home NSW ✆ 1300 422 111
Help at Home by Montefiore ✆ 1800 251 537
Note: Hungarian, Italian, Jewish, Polish, Russian
Help On Wheels ✆ 0410 928 269
HenderCare (NSW & ACT) ✆ 1300 764 433
Hills Nursing ✆ 1300 131 393
Holdsworth Community ✆ 9302 3600
Home Care Assistance
Sydney City & East ✆ 9158 3880
Home Caring ✆ 1300 875 377
Note: Arabic, Asian, Greek, Indian, Italian
Home Support Services (NSW) ✆ 1800 854 300
Note: ATSI, CALD
HomeCaring - Dementia Caring Australia ✆ 1300 875 377
Kal’ang Respite Care Centre Aboriginal Corporation
✆ 07 4124 7780
Note: ATSI, Asian, LGBTIQ; medication assistance
KinCare NSW
✆ 1300 733 510
KinCare Nursing NSW-ACT
✆ 1300 733 510
KNC Home Care Packages
✆ 9988 4966
Leonie’s Caring
✆ 1800 491 805
Let’s Get Care (NSW)
✆ 1300 497 442
Note: ATSI, CALD, LGBTIQ, NESB
Lite n’ Easy
✆ 13 15 12
Note: Fee-for-service available
Lumia Care
✆ 9764 4488
Macquarie Lodge Aged Care Centre
✆ 1300 111 227
Macquarie Lodge Retirement Village
✆ 1300 456 227
Note: HCPs by Salvos Home Care
MCWA - Aged Care With A Difference
✆ 03 9318 1111
Note: CALD, European, LGBTIQ, Macedonian, Turkish
Mr Meticulous Services - cleaning
✆ 0402 317 313
MRM Care Consultant
✆ 0449 021 261
Multicultural Care
✆ 9718 6199
Note: CALD, NESB
Partner Profile Page: 91
Multicultural Care Home Care Packages
✆ 9718 6199
Note: CALD, NESB
Partner Profile Page: 91
My Guardian
✆ 9336 7555
New Age Community Services
✆ 0412 860 848
Note: Bosnian, Croatian, Slavic, Macedonian
Oxley Home Care
✆ 9986 2266
Note: CALD
PAC Eastern Suburbs Home Care
Services
✆ 1800 722 679
PAC Inner West Home Care Services
✆ 1800 722 679
ParaMedical Health
✆ 1300 745 768
Patty Health and Care Support Services
✆ 08 7009 4495
PAWA Community Care HCPs
✆ 9716 0036
Note: CALD, European, NESB
Pearl Home Care - Sydney Eastern Suburbs
✆ 0437 067 294
Pearl Home Care - Sydney Inner West
✆ 9153 7462
People First Healthcare
✆ 03 9402 9533
Note: ATSI, African, Arabic, Asian, CALD, LGBTIQ
Premier Home Care ✆ 0451 816 788
Prestige In-home Care Sydney ✆ 9387 1039
Regal Care ✆ 03 9252 4141
Regal Health ✆ 9264 4555
Residential Gardens Home Care Services
✆ 8887 5555
Respect Home Care
✆ 1300 144 144
Note: Fee-for-service available
Right at Home Padstow St George ✆ 8735 0025
Note: Oxygen and Enteral Feeding Supplement supplied
Right at Home Sydney Central and Eastern Suburbs
✆ 9137 1232
Note: Oxygen and Enteral Feeding Supplement supplied
Right at Home Sydney Five Dock ✆ 8358 7833
Right at Home Sydney Inner West
✆ 8123 4045
Note: Oxygen and Enteral Feeding Supplement supplied; specialists available
Right at Home Sydney Liverpool ✆ 8104 9897
Note: Oxygen and Enteral Feeding Supplement supplied
Right at Home Sydney Randwick
✆ 8358 6097
Note: Oxygen and Enteral Feeding Supplement supplied
Salvos Home Care NSW ✆ 1300 111 227
Sir Roden & Lady Cutler ✆ 8765 8661
Southern Cross Care Home Care Services
✆ 1800 870 427
St Luke’s Care Home and Community Services
✆ 9356 0305
St Sergius Day Centre Social Support/ Transport/HCPs
✆ 9727 9844
Note: CALD, NESB
St Simeon Healthcare ✆ 8645 4010
Note: Croatian, European, Filipino, Slavic
St Simeon Healthcare (NSW) ✆ 8645 4010
Note: CALD, Eastern European, Macedonian, NESB
St. Basil’s In-home Care
✆ 9784 3280
Note: Greek
Start Nursing Services ✆ 8883 3207
Note: CALD
Sue Mann Nursing & Community Care
✆ 1300 241 300
Sydney Multicultural Community Services
✆ 9663 3922
Note: CALD, Chinese, Italian, LGBTIQ, Spanish
Sydney Multicultural Community Services
✆ 9663 3922
SydWest Multicultural Services Aged Care Services
✆ 9621 6633
Note: Arabic, Asian, CALD, European, NESB
Tender Loving Cuisine Australia
✆ 1800 801 200
The Benevolent Society HCPs Southern Sydney/Inner West
✆ 1800 236 762
Note: ATSI, CALD
The Benevolent Society HCPs Eastern Suburbs ✆ 1800 236 762
Note: ATSI, CALD
The CareSide ✆ 1300 854 080
The Co-operative Life ✆ 9698 7194
Note: CALD, LGBTIQ
The Cooperative Life ✆ 9698 7194
The Good Meal Co. ✆ 1800 155 255
Trilogy Care ✆ 1300 459 190
Note: ATSI, CALD, LGBTIQ
Partner Profile Page: 74
Tripoli & Mena Association HCPs and CHSP ✆ 9758 1366
Note: Arabic
Uniting Home & Community Care NSW ✆ 1800 864 846
Uniting Home Care Inner West ✆ 1800 864 846
Uniting Home Care South West Sydney ✆ 1800 864 846
Uniting Home Care Sydney Central ✆ 1800 864 846
Uniting Seniors Gym - Lilyfield ✆ 1800 864 846
UPA Sydney Home Care Services ✆ 8197 9306
Vege2go ✆ 0450 876 088
VMCH Home Care Services Regional Northern NSW ✆ 1300 698 624
Note: ATSI, CALD
Warringah Place Retirement Village ✆ 9971 1933
Note: HCPs by Salvos Home Care
Wesley Home Care Inner West ✆ 9641 7088
Note: CALD
Wesley Home Care South East Sydney ✆ 8522 2200
Note: Includes retirement residents
Wesley Home Care Western Sydney ✆ 8887 4977
Note: Arabic, Chinese, Greek, Indian, Italian
Home Care with Heart & Expertise
At Better Connected Community Services we empower you to live independently by customising your Support at Home Program, designed around your needs.
Get expert care, home help, and companionship from a team that truly cares.
Our compassionate team offers tailored support, including personal care, home maintenance, cleaning, transportation and companionship — ensuring you feel safe, comfortable, and connected.
Support at Home: Greater Sydney Metropolitan
Inner Western Sydney
Wesley Mission Home Mod and Maintenanc Services
✆ 9804 5266
Wyanga Aboriginal Aged Care Program
✆ 9319 7175
Note: ATSI
Your Aged Care at Home
✆ 8764 3669
Note: CALD, NESB; financial hardship
priority
365 Care
✆ 1300 365 248
3Bridges Community HCPs
✆ 1300 327 434
Australian Unity Aboriginal Home Health
- Daramulen
✆ 1300 881 144
Note: ATSI
Australian Unity Aboriginal Home Health
- Wangary
✆ 1300 881 144
Note: ATSI
Australian Unity Home Care ServiceMacquarie
✆ 1300 753 206
Australian Unity Home Care Service -
Northern Sydney
✆ 1300 753 206
Australian Unity Home Care Service Central Coast
✆ 1300 753 206
Australian Unity Home Care Services
✆ 1300 753 206
Baldwin Living HomeServe
New South Wales
✆ 1800 911 989
Bannister In Home Care (NSW)
✆ 1300 368 991
BaptistCare at home - NSW
✆ 1300 275 227
Better In-Home Care
✆ 9051 1000
Bolton Clarke Home and Community Support (NSW)
✆ 1300 665 444
Bolton Clarke Central Coast Home and Community Support
✆ 1300 665 444
Note: CALD, LGBTIQ
Abel Tasman Community Care
✆ 9645 3388
Abigail Mamas Healthcare Services
✆ 0401 093 396
Note: African, Arabic, Asian, Austrian, Northern Europe
ADS Care
✆ 8677 0093
Note: Chinese, Indian, Nepalese
Adssi In-home Support HCPs
✆ 1300 578 478
Note: ATSI, CALD, LGBTIQ
Alexander Aguet
✆ 0414 933 672
Alliance Community (NSW)
✆ 1300 769 155
Bolton Clarke Sydney At Home Support
✆ 1300 665 444
Note: CALD, LGBTIQ
Bower YNA
✆ 9222 9638
Bungree Aboriginal Association HCPs
✆ 4350 0100
Note: ATSI
Calvary Home Care Sydney Service
Centre
✆ 1800 527 272
Care Connect NSW
✆ 1800 692 464
Care Next Door
✆ 9666 7930
Care Services Australia
✆ 1300 455 322
Carexcell Community Care
✆ 6651 1649
Note: ATSI
CASS Care
✆ 9718 7305
Note: Asian, CALD; migrant settlement
Catholic Healthcare HC Services Central Coast
✆ 1800 225 474
Catholic Healthcare HC Services Sydney
✆ 1800 225 474
Note: Arabic, Russian
CatholicCare Sydney
✆ 13 18 19
Coast Community Connections
✆ 4343 1888
Amazing ProCare - NSW Central Coast
✆ 4346 4080
Partner Profile Page: 27
Anglican Care Home Care
Central Coast
✆ 1800 733 553
Anglicare At Home Sydney Metro Region
✆ 1300 111 278
Note: CALD
ANHF Home Care Services
✆ 9784 0868
Note: Chinese, Vietnamese
Ashlee Judd ✆ 1300 364 243
Athena Nursing Care ✆ 0416 439 554
Comfort Home Care ✆ 7258 7211
Community Interlink Home Care
✆ 1300 203 203
Note: ATSI
Complete Healthcare Connect ✆ 07 3472 5655
Concept Care
✆ 1800 266 237
ConnectAbility Australia AC ServicesSenior Solutions ✆ 4962 1000
Continuity Care Australia ✆ 1800 012 273
Dementia & Aged Care Services - Central Coast ✆ 1800 322 767
Direct Care Australia ✆ 1300 122 730
Note: French, Greek, Italian
Dovida - Central Coast ✆ 4342 3477
Dovida - Lower North Shore & Sydney North West ✆ 9908 7206
Dovida - Sydney Hornsby & Hills District ✆ 9980 2226
Dovida - Sydney North Shore & Northern Beaches ✆ 9144 2322
EACH Home Care Packages (NSW)
✆ 1300 003 224
Note: CALD
Australian Chinese Community Association City Centre
✆ 9281 1377
Note: Chinese, Indo-Chinese, Korean, LGBTIQ
Australian Chinese Community Association Northern Centre ✆ 9412 3488
Note: Chinese, Indo-Chinese, Korean, LGBTIQ
Australian Chinese Community Association Western Centre
✆ 9687 8981
Note: Asian, CALD, LGBTIQ
Essential Care 4 Me ✆ 0439 606 748
Five Good Friends HC Services NSW ✆ 1300 787 581
Note: Other supplements
Partner Profile Page: 44
Five Good Friends NDIS Services ✆ 1300 787 581
Partner Profile Page: 44
Focus Connect Multicultural HCPs Program ✆ 4627 1188
Arabic Advance Diversity Services Help at Home Serv 9136 4788
Arabic Catholic Healthcare Home Care Services Sydney 1800 225 474
Arabic CORE Community Services Aged & Disability Care 8717 1500
Arabic FOCUS Connect 4627 1188
Arabic Gallipoli Home - HCPs 9136 3009
Arabic Home Caring 1300 875 377
Arabic IWAA Home Care Services (NSW) 8764 6425
Arabic People First Healthcare 03 9402 9533
Arabic SydWest Multicultural Services AC Services 9621 6633
Arabic Tripoli & Mena Assoc HCPs and Commonwealth Support 9758 1366
Arabic Wesley Home Care Nthn Sydney & Nthn Beaches 9263 5166
Arabic Wesley Home Care Western Sydney 8887 4977
Arabic Your Aged Care at Home 8764 3669
Asian Abigail Mamas Healthcare Services 0401 093 396
Asian Australian Chinese Com'ty Association Wstn Centre 9687 8981
Asian Cura Aged Care 07 5620 3805
Asian Home Caring 1300 875 377
Asian Kal'ang Respite Care Centre Aboriginal Corporation 07 4124 7780
Asian Northern Settlement Services Multicultural AC Serv 4969 3399
Assyrian CORE Community Services Aged & Disability Care 8717 1500
Assyrian People First Healthcare 03 9402 9533
ATSI Adssi In-home Support HCPs 1300 578 478
ATSI Aurora Healthcare - Hunter Nursing 4959 6711
ATSI Aurora Healthcare - Mayo Home Nursing 6539 0777
ATSI Australian Unity Aboriginal Home Health - Bundjalung 1300 881 144
ATSI Australian Unity Aboriginal Home Health - Daramulen 1300 881 144
ATSI Australian Unity Aboriginal Home HealthNgangana & Wiradjuri 1300 881 144
ATSI Australian Unity Aboriginal Home Health - Wangary 1300 881 144
ATSI Australian Unity Aboriginal Home Health - Weja 1300 881 144
ATSI Australian Unity Aboriginal Home Health Alleena & Warrambucca 1300 881 144
ATSI Australian Unity HC Service - Hunter Valley 1300 753 206
ATSI Awabakal Aged Care 1300 174 908
ATSI BaptistCare at home - ACT 1300 275 227
ATSI BCR Communities HCPs 1300 222 748
ATSI Bilyara Hostel 6341 1666
ATSI Boggabri John Prior Multi Purpose Service 6749 7000
ATSI Booroongen Djugun Aged Care Facility 6560 2120
ATSI Bungree Aboriginal Association HCPs 4350 0100
ATSI Canowindra Community Care 07 5523 0311
ATSI Carexcell Community Care 6651 1649
ATSI Community Interlink Home Care 1300 203 203
ATSI Cura Aged Care 07 5620 3805
ATSI Dyirri-Bang-Gu Aboriginal Corporation AC Service 6964 0518
ATSI Gilgai Aboriginal HCPs 9832 3825
ATSI Glen Innes Severn Council Life Choices - Support Serv 6730 2500
ATSI GoCo Gunnedah 6740 2240
ATSI Goodooga Health Service Community Care 6820 6200
ATSI Home Support Services (NSW) 1800 854 300
Cultural Group Service Provider
Phone (02)
ATSI Illawarra Aboriginal Corporation Home Care 4228 1585
ATSI Jack Towney Hostel 6817 8777
ATSI Jerilderie Multi Purpose Service 03 5886 6700
ATSI Kal'ang Respite Care Centre Aboriginal Corp 07 4124 7780
ATSI Let's Get Care (NSW) 1300 497 442
ATSI Lifetime Connect Aged Com'ty Wellness Nambucca Valley 6568 2522
ATSI Mercy Health Home Care Canberra 1300 164 833
ATSI NAC Aged Care Home Support 6226 3799
ATSI Our Lady of Consolation Home Care Services 9832 5418
ATSI Pearl Home Care - Central West NSW 0414 256 117
ATSI People First Healthcare 03 9402 9533
ATSI
ATSI
ATSI Sapphire Coast Community Aged Care 6492 7777 ATSI Tablelands Community Support 6778 6350
ATSI The Benevolent
Multicultural Care provides culturally tailored home care so you can continue to live an independent, fulfilling life for as long as possible. To assist you at home, our carers speak over 30 languages including:
NSW/ACT Culturally Appropriate Support at Home
Cultural Group Service Provider
CALD Care Connect
CALD Carrington Community Care HCPs
Phone (02)
1800 692 464
1300 590 590
CALD CASS Care 9718 7305
CALD CatholicCare Sydney HCPs 13 18 19
CALD Community Gateway Wollongong
1300 657 473
CALD Cura Aged Care 07 5620 3805
CALD EACH Home Care Packages (NSW)
CALD Enrich Living Services ACT
1300 003 224
1300 202 003
CALD FOCUS Connect 4627 1188
CALD Focus Connect Multicultural HCPs Program 4627 1188
CALD Gallipoli Home 9136 3000
CALD GWC Community Services Western Sydney 9516 2188
CALD MCCI Home & Community Care Services 4229 7566
CALD MCWA - Aged Care With A Difference 03 9318 1111
CALD Multicultural Care 9718 6199
CALD Multicultural Care Home Care Packages 9718 6199
CALD NAC Aged Care Home Support 6226 3799
CALD Northern Settlement Services Multicultural AC Serv 4969 3399
CALD Our Lady of Consolation HCPs 9832 5418
CALD PAWA Community Care HCPs 9716 0036
CALD People First Healthcare 03 9402 9533
CALD Pinnacle Community Services Temora 6977 1326
CALD St Sergius Day Centre/Social Support/Transport/HCPs 9727 9844
CALD St Simeon Healthcare (NSW) 8645 4010
CALD Start Nursing Services 8883 3207
CALD Sydney Multicultural Community Services 9663 3922
CALD SydWest Multicultural Services AC Services 9621 6633
CALD The Benevolent Society Com'ty Care Sth Wst Sydney/Sthn Highlands 1800 236 762
CALD The Benevolent Society HCPs Hawkesbury/Blue Mtns 1800 236 762
CALD The Benevolent Society HCPs Sthn Sydney/Inner Wst 1800 236 762
CALD The Benevolent Society - HCPs 1800 236 762
CALD The Benevolent Society HCPs Estn Suburbs 1800 236 762
CALD The Benevolent Society HCPs New England/Tamworth 1800 236 762
CALD The Co-operative Life 9698 7194
CALD Trilogy Care 1300 459 190
CALD VMCH Home Care Services Regional Nthn NSW 1300 698 624
CALD Wesley Home Care Inner West 9641 7088
CALD Your Aged Care at Home 8764 3669
Chinese ADS Care 8677 0093
Chinese Advance Diversity Services Help at Home Services 9136 4788
Chinese ANHF Home Care Services 9784 0868
Chinese Australian Chinese Com'ty Association City Centre 9281 1377
Chinese Australian Chinese Com'ty Association Nthn Centre 9412 3488
Chinese Australian Chinese Com'ty Association Wstn Centre 9687 8981
Chinese BaptistCare at home - ACT 1300 275 227
Chinese Care Connect 1800 692 464
Chinese CASS Care 9718 7305
Cultural Group Service Provider
Phone (02)
Chinese Community Services #1 6126 4700
Chinese CORE Community Services Aged & Disability Care 8717 1500
Chinese Cura Aged Care
07 5620 3805
Chinese EACH Community Services 9744 8017
Chinese FOCUS Connect 4627 1188
Chinese Home Caring 1300 875 377
Chinese KOPWA Community Services 9412 0270
Chinese Northern Settlement Services Multicultural AC Serv 4969 3399
Chinese People First Healthcare 03 9402 9533
Chinese Sydney Multicultural Community Services 9663 3922
Chinese SydWest Multicultural Services AC Services 9621 6633
Chinese Wesley Home Care Nthn Sydney & Nthn Beaches 9263 5166
Chinese Wesley Home Care Western Sydney 8887 4977
Croatian Community Services #1 6126 4700
Croatian Cura Aged Care
Croatian MCWA - Aged Care With A Difference 03 9318 1111
Croatian New Age Community Services 0412 860 848
Croatian People
Dutch
Dutch
NSW/ACT Culturally Appropriate Support at Home
Cultural Group Service Provider Phone (02)
German Cura Aged Care
07 5620 3805
German St Simeon Healthcare 8645 4010
Greek Advance Diversity Services Help at Home Services 9136 4788
Greek Care Connect
Greek Cura Aged Care
Greek Direct Care Australia
1800 692 464
07 5620 3805
1300 122 730
Greek GWC Community Services Hunter 9516 2188
Greek GWC Community Services Illawarra 9516 2188
Greek GWC Community Services Inner Wst, Nth & Sth Est Sydney 9516 2188
Greek GWC Community Services South Western Sydney 9516 2188
Greek GWC Community Services Western Sydney 9516 2188
Greek Home Caring
1300 875 377
Greek People First Healthcare 03 9402 9533
Greek St. Basil's In Home Care 9784 3280
Greek Wesley Home Care Nthn Sydney & Nthn Beaches 9263 5166
Greek Wesley Home Care Western Sydney 8887 4977
Hindi Home Caring 1300 875 377
Hindi Northern Settlement Services Multicultural AC Serv 4969 3399
Hindi People First Healthcare 03 9402 9533
Hindi SydWest Multicultural Services AC Services 9621 6633
Hungarian Cura Aged Care 07 5620 3805
Hungarian Help at Home by Montefiore 1800 251 537
Hungarian JewishCare (NSW) Home Support Services 1300 133 660
Hungarian PAWA Community Care HCPs 9716 0036
Indian ADS Care 8677 0093
Indian Gallipoli Home 9136 3000
Indian Home Caring
1300 875 377
Indian Northern Settlement Services Multicultural AC Serv 4969 3399
Indian People First Healthcare 03 9402 9533
Indian SydWest Multicultural Services AC Services 9621 6633
Indian Wesley Home Care Nthn Sydney & Nthn Beaches 9263 5166
Indian Wesley Home Care Western Sydney 8887 4977
Indo-Chinese Australian Chinese Com'ty Association City Centre 9281 1377
Indo-Chinese Australian Chinese Com'ty Association Nthn Centre 9412 3488
Indo-Chinese Australian Chinese Com'ty Association Wstn Centre 9687 8981
Indo-Chinese CASS Care 9718 7305
Indo-Chinese EACH Community Services 9744 8017
Indonesian FOCUS Connect 4627 1188
Indonesian People First Healthcare 03 9402 9533
Islamic Gallipoli Home - HCPs 9136 3009
Islamic IWAA Home Care Services (NSW) 8764 6425
Islamic People First Healthcare 03 9402 9533
Islamic Your Aged Care at Home 8764 3669
Italian Advance Diversity Services Help at Home Services 9136 4788
Italian Care Connect 1800 692 464
Italian CatholicCare Sydney HCPs 13 18 19
Italian Cura Aged Care
07 5620 3805
Italian Direct Care Australia 1300 122 730
Italian Help at Home by Montefiore 1800 251 537
Italian Home Caring 1300 875 377
Italian KOPWA Community Services 9412 0270
Italian MCWA - Aged Care With A Difference 03 9318 1111
Italian Northern Settlement Services Multicultural AC Serv 4969 3399
Cultural Group Service Provider
Phone (02)
Italian PAWA Community Care HCPs 9716 0036
Italian People First Healthcare 03 9402 9533
Italian St Carthage's Community Care 6620 0000
Italian Sydney Multicultural Community Services 9663 3922
Italian Warrigal Albion Park Rail 1800 927 744
Italian Wesley Home Care Nthn Sydney & Nthn Beaches 9263 5166
Italian Wesley Home Care Western Sydney 8887 4977
Japanese Cura Aged Care 07 5620 3805
Jewish Help at Home by Montefiore 1800 251 537
Jewish JewishCare (NSW) Home Support Services 1300 133 660
Korean Australian Chinese Com'ty Association City Centre 9281 1377
Korean Australian Chinese Com'ty Association Nthn Centre 9412 3488
Korean CASS Care 9718 7305
Korean Cura Aged Care 07 5620 3805
Latin American Cura Aged Care 07 5620 3805
Latvian
NSW/ACT Culturally Appropriate Home Care Packages
Cultural Group Service Provider
Phone (02)
Macedonian St Simeon Healthcare (NSW) 8645 4010
Macedonian Warrigal Albion Park Rail 1800 927 744
Malaysian People First Healthcare 03 9402 9533
Maltese Advance Diversity Services Help at Home Services 9136 4788
Maltese MCWA - Aged Care With A Difference 03 9318 1111
Maltese People First Healthcare 03 9402 9533
Maltese SydWest Multicultural Services AC Services 9621 6633
Muslim BaptistCare at home - ACT 1300 275 227
Muslim CORE Community Services Aged & Disability Care 8717 1500
Muslim Gallipoli Home - HCPs 9136 3009
Muslim IWAA Home Care Services (NSW) 8764 6425
Muslim People First Healthcare 03 9402 9533
Muslim SydWest Multicultural Services AC Services 9621 6633
Muslim Your Aged Care at Home 8764 3669
Nepalese ADS Care 8677 0093
NESB Better Connected Community Services - HCP 9024 5500
NESB CatholicCare Wollongong 4227 1122
NESB Cura Aged Care 07 5620 3805
NESB Let's Get Care (NSW) 1300 497 442
NESB Multicultural Care 9718 6199
NESB Multicultural Care Home Care Packages 9718 6199
NESB Northern Settlement Services Multicultural AC Serv 4969 3399
NESB PAWA Community Care HCPs 9716 0036
NESB Pinnacle Community Services Temora 6977 1326
NESB St Sergius Day Centre Social Support/Transport/HCPs 9727 9844
NESB St Simeon Healthcare (NSW) 8645 4010
NESB SydWest Multicultural Services AC Services 9621 6633
NESB Your Aged Care at Home 8764 3669
Nthn European Abigail Mamas Healthcare Services 0401 093 396
Nthn European Cura Aged Care 07 5620 3805
Nthn European PAWA Community Care HCPs 9716 0036
Pacific Islander Cura Aged Care 07 5620 3805
Pacific Islander People First Healthcare 03 9402 9533
Pacific Islander Your Aged Care at Home 8764 3669
Pakistani Gallipoli Home 9136 3000
Polish Cura Aged Care 07 5620 3805
Polish Help at Home by Montefiore 1800 251 537
Polish PAWA Community Care HCPs 9716 0036
Polish St Simeon Healthcare 8645 4010
Polish SydWest Multicultural Services AC Services 9621 6633
Russian Advance Diversity Services Help at Home Services 9136 4788
Russian Catholic Healthcare Home Care Services Sydney 1800 225 474
Russian Cura Aged Care 07 5620 3805
Russian Help at Home by Montefiore 1800 251 537
Russian JewishCare (NSW) Home Support Services 1300 133 660
Russian MCWA - Aged Care With A Difference 03 9318 1111
Russian Northern Settlement Services Multicultural AC Serv 4969 3399
Russian PAWA Community Care HCPs 9716 0036
Russian St Simeon Healthcare 8645 4010
Russian St Simeon Healthcare (NSW) 8645 4010
Samoan Northern Settlement Services Multicultural AC Serv 4969 3399
Serbian Cura Aged Care 07 5620 3805
Cultural Group Service Provider Phone (02)
Serbian MCWA - Aged Care With A Difference 03 9318 1111
Serbian New Age Community Services 0412 860 848
Serbian PAWA Community Care HCPs 9716 0036
Serbian St Simeon Healthcare 8645 4010
Serbian SydWest Multicultural Services AC Services 9621 6633
Singaporean Cura Aged Care 07 5620 3805
Singaporean People First Healthcare 03 9402 9533
Slavic MCWA - Aged Care With A Difference 03 9318 1111
Slavic PAWA Community Care HCPs 9716 0036
Slavic St Simeon Healthcare 8645 4010
Slavic St Simeon Healthcare (NSW) 8645 4010
Sth African IWAA Home Care Services (NSW) 8764 6425
Sth African People First Healthcare 03 9402 9533
Sth Asian SydWest Multicultural Services AC Services 9621 6633
Sth Asian Wesley Home Care Nthn Sydney & Nthn Beaches 9263 5166
Sthn European
Aged Care Homes – suburb reference
A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a suburb/town is not listed, please refer to the next closest suburb.
The Aged Care Homes tables on the following pages provide an overview of aged care homes in your council district, including key features and services offered by each provider. You’ll find contact details, location information, and indicators such as whether the home offers respite care, dementia support, palliative care, or retirement living onsite. These descriptions are designed to help you quickly identify the services that matter most to you or your loved one.
For more detailed information, contact the provider directly using the phone number listed, or visit agedcareguide.com.au
Aged Care homes - how to read
Care Homes/Facilities arranged by Council District, Suburbs and then Home/Facility Name
Home/Facility contact information
Booked Respite Beds
Dedicated respite beds that must be booked in advance. A prior assessment by an Aged Care Assessment Team (ACAT) is required.
Extra Services
Accommodation that includes a higher standard of comfort, with added options such as enhanced meals and entertainment, available at an additional cost to the resident.
Pets on Premises
The facility owns pets, such as dogs or cats, that interact with residents. Some facilities may also allow you to bring a small pet with you – check with the provider.
Secure Dementia Unit
A dedicated and secure area within the facility that provides specialised care for people living with dementia.
Secure Garden
A gated outdoor garden space that is safely enclosed, designed for residents – particularly those with dementia – to enjoy recreation or therapeutic activities.
service providers have an advertisement the page number of the advert Home/Facility details There are also special notes for some service providers
Specialist Palliative Care
Specialised end-of-life care provided within the aged care facility. Staff are trained in pain relief, symptom management, and supporting quality of life during this time.
Transition Care Beds
Short-term care beds that support older people after a hospital stay. These beds offer time and services to help improve independence in a non-hospital environment.
Culturally Specific
Services that support people from culturally and linguistically diverse backgrounds. While care is inclusive of everyone, staff have knowledge of specific cultural needs, traditions or languages.
Retirement Living Onsite
Independent retirement living units or a retirement village located on the same site as the aged care facility, offering easy access between levels of care.
Aged Care Homes - Metropolitan NSW
BAYSIDE (NSW) Council
Arncliffe 2205
Macquarie Lodge Aged Care Centre 171 Wollongong Rd
Banksia 2216
Carino Care at Rockdale 20-22 Woodford Rd 9567 5333
Bexley 2207
Bexley
Bupa
Estia Health Bexley
St George Aged Care Centre
Botany 2019
Aeralife Botany
Brighton-Le-Sands 2216
Calvary Brighton-Le-Sands 2 Reading Rd
Daceyville 2032
Daceyville Residential Care 1-3 Gwea Ave
Kogarah 2217
Catholic
Estia Health Kogarah
St Patrick's Green Residential Care
Rockdale 2216
Hall & Prior Menaville AC Home 121 Frederick St 9567
Uniting Bruce Sharpe Rockdale 110 Frederick St
Sans Souci 2219
IRT Thomas Holt Sans Souci Gardens 188 Chuter Ave 9545 4799
Note: 1. Remedial massage therapy 2. Raymond Terrace & Wallsend (Newcastle) 3. Only Myrtle Cottage participants
Note 1
Note 2
Note 3
Includes X-Ray services
Music therapy available
or private
CHSP or private
CHSP or private
CHSP or private
or private
CHSP or private
CHSP or private
or private
CHSP or private
Products & Services
Products & Services
Definition of terms
24-hour On-site Supervision – A person(s) who is/are employed to work in an aged care home and will respond to requests for assistance when regular staff are off duty.
Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government-subsidised aged care services.
Aged Care on Site – The retirement village has an aged care facility at the same location.
ATSI – Services offered to older Aboriginal & Torres Strait Islander people and their carers.
Booked Respite Beds – Dedicated beds that carers can book in advance.
CALD – Services offered to culturally and linguistically diverse older aged people and their carers.
Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through government-funded Home Care Packages or privately funded supports, as a genuine alternative to a nursing home.
Care Plan – Developed by the service providing your care; outlines care needs and instructions on how these needs will be met.
Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.
Centre-based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers.
CHSP Funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative.
Communal Facilities – Shared facilities for residents such as a community hall, swimming pool or bowling green.
Consumer-directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis.
Daily Accommodation Payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically, for example, monthly. This is not a refundable payment.
Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting,’ provided to aged/frail clients and their carers. Includes clients with dementia and disability.
Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.
Domestic Assistance – Help with washing clothes, cleaning the property and minor meal preparation.
Donor Funded – The purchase price or entry contribution of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation.
Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.
Home Maintenance/Gardening – Help with replacing tap washers and light globes, minor weeding and sweeping outdoors, minor carpentry repairs and gutter cleaning.
Independent Living Unit (ILU) – Sometimes referred to as a ‘villa’ or ‘apartment’ and located in a retirement village.
LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.
Meals &/or Shopping – Delivery of fresh and frozen meals or transport for food shopping (CBC – meals or light refreshments provided at the centres).
Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.
Multi-purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services.
NESB – Services offered to non-English speaking background older aged people and their carers.
Nursing &/or Palliative Care – Registered or enrolled nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.
Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toileting; CBC clients receive care at the centre.
Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.
RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.
Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility.
Regional Assessment Service (RAS) – In-home assessments of new and existing clients/carers for CHSP services.
Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.
Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in aged care home or purchase on a freehold basis.
Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility.
Retirement Living (RL) – The site has retirement living accommodation.
Secure Dementia Unit – A secure, specialised ward, wing or unit for people with dementia and/or challenging behaviours.
Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates, etc.
Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry and personal care. Services may be provided on a fee for service basis.
Single Bedrooms With Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home.
Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.
Social &/or Recreational Support – The client participates in social or recreational activities, either in their home or at a community, day or recreational centre.
Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.
Supported Residential Facility (SRF) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility but without the funding support.
Transport – Organising or providing transport services such as bus, taxi, private car, etc.
