Downton Delivers 2019/2020

GOING THE EXTRA MILE

DOWNTON

DELIVERS

AWARD FOR ANNETTE

@CMDOWNTON

/DowntonDelivers

Delivering excellence

WHY THE FUTURE’S BRIGHT FOR DOWNTON

2019/2020

20m

cases of Fever-Tree mixers delivered IN A YEAR THE YEAR IN NUMBERS PAGES 12&13

Driving forward

D

ear colleagues, it’s that time of year again! Merry Christmas and Happy New Year to all of you and your loved ones. I’d like to thank you all for your contribution to the business and our community and charity activities during 2019.

I can’t believe it’s almost a year since I joined. 2019 has been a year of massive change for the business, with the exit of our long-standing magazine clients, not through poor service, but due to economic pressure.

On the positive side, we have had some very strong sales and have secured nearly £20 million of new annual sales to brand new customers such as Berry (formerly RPC), Rolawn, 2XL and Smurfit Kappa, some of which will start in 2020. We have also renewed key clients in 2019.

The key to our business wins is our ability to make a service promise. Downton does deliver and that is, in one way or another, down to you. So thank you again.

I’d like to particularly thank our longserving staff. I get told all the time: “It’s rubbish here.” I then ask the person how long they have worked for the business and they say: “15 years” and I allow myself a little smile. I’ve been here a year and I’m hugely proud to represent this business – both its heritage and future.

I’m proud that we have continued the

‘

The key to our business wins is our ability to make a service promise.

Downton does deliver and that is, in one way or another, down to you. So thank you

’

tradition of the business interacting with the area local to our depots, in particular our sponsorship of Gloucester Rugby, disabled cricket team and charitable donations to good causes. This reflects the history of the business and is important to me.

2020 will bring more positive change.

Zac Brown, currently our operations director, will succeed me as managing director. I have a new challenge, succeeding our owner and investor Heath Zarin as chief executive of EV Cargo Logistics. However, this new challenge means I retain overall responsibility for CM Downton and also pick up our sister company NFT, so I get to help Zac continue to grow and develop the business. I’m sure you all wish him good luck in this role.

The change from ownership by The Brothers to EV Cargo means we can continue to invest in new vehicles, trailers and, most importantly, technology. We will invest in a new warehouse management system next year to help us secure both our existing and new customers. We have to invest and innovate, as well as maintaining our excellent service levels to succeed and grow.

I hope you all have a happy festive season and a prosperous New Year.

DUNCAN EYRE, managing director

CONTENTS

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17

Contents MAPPING OUR SUCCESS

See how Downton is winning contracts across the country

THE EXTRA MILE

Top award for our trucking trailblazer Annette

CM DOWNTON LTD

17 26

THE PERFECT MATCH

Workmates Matt and Harvey on their career ambitions

THE BIG PUSH How Downton and Gloucester are driving forward together

Bristol Road, Moreton Valence, Gloucester, GL2 7ND. Tel: 01452 720242

CONTENTS

6 Business news

22

Downton wins new contracts Meet the new MD Zac l Business improvement recruits l EV Cargo update l l

10 Fleet news l l

ÂŁ5m fleet investment Tests for LNG vehicle

14 Employee news

Driver of the Year awards Investing in apprenticeships l New starters and long servers l l

22 Brand and events l l

Bill’s beautifully restored ERF Truckfest

26 Community news

Gloucester Rugby deal Cricket contest l Refill on the Road l Cleaning Up Britain l

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l

10

16 28

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Agenda CONTRACTS PUT DOWNTON ON MAP

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y embracing technology and leveraging its relationship with sister EV Cargo companies to deliver operational benefits and enhanced efficiency for customers, Downton has won a number of new contracts this year and renewed agreements with a host of current customers. Here’s a regional summary of the new business wins.

Duncan Eyre, CM Downton managing director, said: “Downton has a strong reputation in the industry for delivering the goods in a straightforward, no-fuss manner. These contract extensions demonstrate our ability to consistently build long-term relationships by providing services of the highest quality, and our focus on continual improvement to offer the latest innovative solutions through EV Cargo.

“The new business wins are proof of our ability to quickly respond to commercial opportunities. We’ve added new clients and successfully developed current trading partnerships, building on Downton’s heritage of cultivating long-term relationships by supplying customer-focused, quality warehousing and distribution services.”

D

D

CHESTER

ownton provides on-site logistics services for UPM, including material handling equipment, at the Shotton paper mill in North Wales. Recovered paper is delivered inbound with finished paper reels distributed to a number of locations.

Downton also manages UPM’s distribution of paper and timber products from the Port of Tilbury.

MORETON VALENCE

ownton is also undertaking warehousing and distribution at its Moreton Valence site for Pet Foods UK as part of a new agreement, which will see it store over 4,000 pallets and undertake distribution to both retailers and wholesalers.

This includes an element of online sales fulfilment with smaller consignments handled by Palletforce.

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CHEPSTOW

ownton provides transport and warehousing for insulation manufacturer ROCKWOOL, distributing full truck-load and groupage orders to the building trade sector and using sister EV Cargo company Palletforce to sustainably deliver smaller consignments.

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DOWNTON DELIVERS 2020

DOWNTON NEWS

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GATESHEAD, CHESTERFIELD, CHELTENHAM

he Hydro contract sees Downton operate a national distribution service and manage all transport activities from three key aluminium extrusion sites.

T

YORK

he company has sealed a major distribution contract with Rolawn, Britain’s leading supplier of quality turf products, by offering an efficient one-stop solution for nationwide distribution. Downton will undertake deliveries direct to wholesale garden outlets and manage consolidation by using local delivery partners and sister company Palletforce to handle smaller consignments – boosting delivery efficiency and minimising costs.

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DAVENTRY

ownton stepped in to provide solution to Highland Spring, a leading spring water producer. It has manufacturing or warehousing facilities based in the Midlands and required a national distribution solution at short notice, which Downton was able to quickly and efficiency supply through its national network.

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KETTERING, CHESTER

ownton has also extended its contract with specialist container manufacturer Berry Global, having provided transport services for the past two years. The extension will see Downton manage the transport from manufacturing plants at Deeside and Rushden, with a fleet investment in new higher trailers to further enhance utilisation.

T

HEMEL HEMPSTEAD

he final tranche of new business is with Smith News and sees Downton use its unrivalled expertise in magazine distribution to consolidate freight from three different sites for onward transport.

T

TILBURY

he company has sealed a major distribution contract with Rolawn, Britain’s leading supplier of quality turf products, by offering an efficient one-stop solution for nationwide distribution. Downton will undertake deliveries direct to wholesale garden outlets and manage consolidation by using local delivery partners and sister company Palletforce to handle smaller consignments – boosting delivery efficiency and minimising costs.

DOWNTON DELIVERS 2020

6

BUSINESS NEWS Zac Brown will become the new managing director of Downton

MOVE ON UP

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Exciting change of roles for Downton’s managing director Duncan Eyre and operations director Zac Brown uncan Eyre and Zac Brown joined CM Downton in January 2019 as managing director and operations director respectively and now, one year on, both are taking up new positions within Downton and EV Cargo Logistics.

Duncan will move from managing director of Downton to become chief executive of the EV Cargo Logistics division – overseeing the Downton, Jigsaw and NFT companies.

Meanwhile Zac will take over as managing director and head Downton as we move forward to concentrate on future growth.

“I know that we are changing roles after just one year but I want to stress to people that things aren’t really changing on a daily basis,” explained

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DOWNTON DELIVERS 2019/20

Zac, who will take on the managing director position from January.

“Downton will always be focused on delivering the best possible service and continue to operate with the quality and operational values of a family business. I will ensure we retain and develop those important values and that they remain at the foundation of everything we do.

“We will have a big focus on growth going forward, but that has always been the case. However, now we are using technology and the latest IT to become more efficient within the business and to win more contracts – securing the future of the company. There has been a lot of new work come through this year and we expect that to continue.

“But we will never lose that focus on service and the family values the business is built upon.”

Going four-ward Business growth and contract wins and renewals have seen the company open up four new sites and depots. Sharpness 2, managed by Craig Bamford, will help to manage the growth of Fever-Tree.

Some Dyson products are also stored there, allowing Sharpness 1 to become a dedicated site for Fever-Tree. Martin Gould manages the Coalville site, which has allowed Downton to establish a small Midlands base with a transport operation of 10 vehicles. The depot at Leyland, overseen by manager Trevor Thompson, operates as a base for 14 vehicles on Downton and Jigsaw contracts. Finally, Downton has taken over QTR Transport from Palletforce.

The general haulage depot is under the guidance of Mark Warner.

BUSINESS NEWS Clark Podger and Kevin Yapp will increase Downton’s use of data, analytics and technology

WE’RE DRIVEN

BY THE DATA

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ownton has added two high-level recruits to its award-winning team to help deliver its strategy of enhanced efficiency and performance driven by data, analytics and

technology.

Kevin Yapp and Clark Podger have joined the Gloucestershire-based firm as business improvement director and business improvement manager respectively and will empower the business with superior application of data and analytics.

The pair have more than 20 years’ experience in the industry, and previously worked together in the senior logistics team at Sainsbury’s Argos.

Downton keeps on Rocking

Using data from Downton’s existing technology infrastructure, their role will be to optimise decision-making, enhance the customer experience, and add value through efficiency and performance.

“We want to share information both internally and externally with our customers and suppliers in a visual way to help make smarter decisions faster,” Kevin said.

“We don’t have a monopoly on knowledge, but we certainly have the data to help provide the answers.”

Downton is a key player in the newly formed EV Cargo group of leading UK logistics firms, which proCM Downton’s focus on quality service was once again celebrated when its customer Rockfon won a prestigious award. It was presented with the Most Efficient & Accurate Supplier award

vides mission-critical transport, logistics and freight-forwarding services and logistics technology to a portfolio of leading brands.

Clark said: “Big data and advanced analytics will ensure Downton continues to deliver an industry-leading service, providing the business with greater knowledge and delivering added value to customers. We’re delighted to be joining Downton at this time and look forward to playing our part in ensuring the future success of the company.”

Managing director Duncan Eyre said: “Kevin and Clark have been brought in to help challenge established thinking, to get the best out of our systems and help the business make more informed and insightful decisions underpinned by data and analytics.

“Downton is a well-established and operationally focused business with supreme industry experience.

“Using data fully alongside the wealth of instinct and expertise already present will ensure the business is slick, agile and delivers the highest levels of efficiency and service to our customers.” by its biggest customer SIG. Rockfon congratulated everyone at Downton for their efforts and acknowledged that the award was down to the quality of the logistics service provided by the team.

DOWNTON DELIVERS 2019/20

9

FLEET NEWS

THE RIGHT

TRAC

A

£5m investment in tractor units and Tiger Trailers raft of new trucks hit the road as the first phase of a £5 million investment in the CM Downton fleet got underway.

Sixty new DAF XF 480 FTG 6x2 tractor units, supplied by Motus Commercials in Gloucester, came online as the company expands its fleet to cope with growing volumes and new business wins.

All meet the latest Euro 6 regulations around emissions and will ensure that 93 per cent of the Downton fleet is compliant with upcoming stringent rules around low emission zones, reducing the company’s impact on the

environment and helping customers meet their sustainability targets.

The tractors are loaded with stateof-the-art safety technology, such as lane assist and driver aids to help monitor and reduce fuel consumption – and will be used across the firm’s national operations network.

Downton has also refreshed its trailer fleet by adding 100 new curtain-side Tiger Trailers emblazoned with the firm’s traditional colours and subtle new EV Cargo dual-branding.

Hey Bud, fancy a ride?

EV Cargo companies Jigsaw and CM Downton have extended trials of alternative fuel vehicles with an intensive evaluation of a liquified natural gas-powered truck.

Working on the ABInBev contract, to 10

DOWNTON DELIVERS 2019/20

help the global drinks manufacturer meet its environmental targets by reducing emissions, the LNG truck was used 24 hours a day for two weeks, via double shifts, to assess its capabilities.

Stuart Craig, CM Downton group fleet manager, said: “As part of the EV Cargo group, we have the resources to invest across all areas of the business and the new trucks and trailers will ensure we have the latest technology to deliver sector-leading logistics in the most sustainable way possible.

“Responding to recent contract wins and a flourishing business portfolio, this fleet expansion will ensure the high quality of service the Downton name is renowned for.”

In association with Gasrec, the vehicle ran along the M4 corridor between the ABInBev brewery at Magor and its warehouse in Tilbury, utilising a refuelling station at Swindon.

The companies also explored opportunities to reduce carbon emissions. A number of bespoke 15.6m longer semi-trailers have joined the fleet to help increase load capacity and cut road miles.

Duncan Eyre, CM Downton managing director, said: “The start of this LNG-truck trial is the latest in a line of evaluations to deliver long-term, environmentally acceptable solutions for our customers.”

Irina Gerver, ABInBev transport planning supervisor UK & Ireland, said: “This study will provide us with accurate data to make informed decisions on how we can move forward with Jigsaw and Downton to reduce our environmental footprint and enhance sustainability.”

FLEET NEWS

ON THE TRAIL OF

EXCELLENCE

C

The inside story on the highly specialised trailers that boost business efficiency

M Downton has a wide range of trailers on it fleet, many are for general use across the network but some are specialised and designed specifically to help the company increase efficiency across its business contracts.

Group fleet manager Stuart Craig details some of the trailers on the fleet.

us greater flexibility to use these trailers across the whole of our customer base without having loading restraints. They are also built with lightweight chassis so that we can maximise the available payload we can carry and improve our operational efficiency.

STANDARD CURTAINSIDE TRAILERS

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These form the majority of the trailer fleet since their versatility allows them to be used anywhere within the business. Our most recent trailer acquisitions have been built with a 3.2m side loading height, which gives

reels are carried on until they get to the delivery point, where the loading dock extracts them from the trailer.

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KEG TRAILERS

Downton has a long history of working in the drinks industry, so these keg trailers have been adapted so that they can carry beer kegs in a safe and efficient manner. To do this they are fitted with internal frames and load restraints that allow the kegs to be carried securely.”

EV CARGO BRANDED TRAILERS

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RLT TRAILERS

These trailers are designed to transport large reels of paper for the print industry. The trailers have a special rear frame that opens out to allow the loading and unloading of the reels on to an automated conveyor at the customer delivery point. The trailers have cradles fitted internally so that the

Since becoming part of EV Cargo last year, we have started to add some EV Cargo branding to our new trailers so you will start to see more of these being used across the fleet.

DOWNTON DELIVERS 2019/20

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Delivering the 3 exclusively designed Gloucester Rugby trailers See page 26

600,000

See page 18

Dyson vacuum cleaners delivered in a year

270

new employees in the business

Raised for charity by staff

ÂŁ1,295 20m cases of Fever-Tree mixers delivered IN 12 MONTHS

3.5 million

numbers

Easter

EGGS delivered

ÂŁ30million Value of new business and contract renewals this year See page 6

112 trailers introduced to the fleet in 2019

125,000

4

miles

NEW SITES OPENED IN 2019 Sharpness 2 Leyland

Thatcham Coalville

delivering toys across the UK for Mattel

Driven by you Annette was one of the first female drivers in the industry and has appeared on breakfast TV to promote the career for women. Her daughter Leanne is now a driver too. Below: Annette with her father at the awards

PIONEER ANNETTE IS BEST BY MILES

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Top award for inspirational employee as three other Downton drivers honoured too

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DOWNTON DELIVERS 2019/20

nspirational CM Downton truck driver Annette Stagg has been recognised with a top award at one of the haulage industry’s most prestigious events, celebrating outstanding commercial vehicle drivers.

The finalists and, below, the Porsche experience

Annette was crowned winner in the Extra Mile category at the Microlise Driver of the Year Awards, which highlight the most talented HGV drivers working in the UK transport industry and acknowledge the vital work they do.

The category is for drivers who deliver an exemplary level of service, show great commitment to get the job done, and act as a role model for young drivers.

As one of the first female drivers in the industry, and the first at Downton’s Runcorn depot, Annette has flown the flag for female drivers on a national level – including an appearance on BBC’s Breakfast TV programme.

And she was just one of four Downton drivers to be nominated for awards at this year’s black tie event, which was held in front of 1,200 people at the Ricoh Arena in Coventry.

Class 2 driver Paul Meadows, who joined the company in 2019, was also nominated in the Extra Mile category.

Cameron Dean, who began his career as mechanic before becoming Downton’s first driving apprentice of 2018, was shortlisted for the Young Driver of the Year award.

Kenny Wright – a driver for 40 years – was in the running for the Lifetime Achievement Award, which

THE PEOPLE KEEPING US ON THE ROAD

STAFF PROFILE

recognises the driver who is often an ambassador for their company, having consistently delivered excellent performance and loyalty over a long period of time.

CM Downton managing director Duncan Eyre said: “We are hugely proud of all our drivers, and we’re delighted that these four have been recognised nationally for their skill and dedication.

“Special congratulations must go to Annette, however. She has been a trailblazer throughout her career and remains a credit to Downton and to the profession as a whole.

“As a key point of contact with customers, our drivers are brand ambassadors for Downton and we continue to invest in their training and overall career development.”

For being nominated as finalists, all four drivers were invited to a Porsche experience day at Silverstone.

Neil Pearce Neil is a truck driver at CM Downton. He covers around 1,200 miles per week in his DAF truck, delivering goods to Pets At Home stores across Essex and Hampshire OPERATING COMPANY: CM Downton. I’ve been with the company for seven years.

POSITION: HGV driver ROLE: I’m a night driver for Downton’s Pets At Home contract, so typically I would work from 12.30pm to 2am, making four or five deliveries a day to depots across Essex and Hampshire.

The fleet is predominantly made up of DAF vehicles and I travel around 1,200 miles a week in mine. However, as part of the contract we have to drive a

Moffatt – a special forklift that’s mounted to the back of the trailer and lets us independently offload pallets. I like doing that, as it breaks up the day and the drive.

TRAINING: I have a Class 1 HGV Licence.

BIGGEST CHANGES: The growth and expansion of Downton as a company, and the size of the fleet.

AMBITION: I just want to continue doing my job to the best of my ability.

DOWNTON DELIVERS 2019/20

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PEOPLE NEWS

GEARING UP FOR THE

FUTURE W Downton investing in the next generation of drivers

e are extremely proud of our apprenticeship scheme here at Downton, acting as a gateway to the industry and providing the opportunity to gain a HGV qualification in a commercial operation.

Offering support and guidance throughout the training period, driver recruitment manager David Leleu says it is vital that more young people are attracted to the industry.

“As the average HGV driver is aged between 50 and 60 years old, we are facing an industry-wide driver shortage.

It’s important that we attract younger blood to the logistics industry and we accept our part in working with local schools and colleges to promote the benefits of a career in logistics.”

JORDAN JAMES

Working Monday to Friday at Gloucester, Jordan recently gained his C+E licence and is currently undergoing training with the driver mentors.

“I am really happy in my role at Downton. The work we carry out is thoroughly enjoyable. I made the decision to join after a family member spoke so highly of the company. I am looking forward to my future with Downton, as everyone helps each other out, which makes the company operate smoothly and to a high standard.”

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DOWNTON DELIVERS 2019/20

MATT TURLEY

As a fully qualified driver, Matt now undertakes deliveries anywhere and everywhere.

An avid lorry enthusiast, Matt attends truck shows and other events in his spare time - even representing Downton’s at exhibitions.

“Ever since I was a young lad, I knew I wanted to be a truck driver. When I found out Downton offered an apprenticeship scheme, it opened new doors for me and now I am living my dream.

Every day is a new adventure, and every day I learn something new. Downton is a great company to work for. You are always treated with respect and I

Callum Leonard

am proud to be a part of such a great company.”

CALLUM LEONARD Callum delivers all types of products to customers across the country.

“I am really enjoying my role so far. Downton is a great company to work for and I feel extremely proud to be a part of the brand. I have always had a love and passion for trucks, so when I heard about this opportunity it was too good to miss. The most enjoyable part of my role is long-distance driving. I love seeing different parts of the country.”

SAM THOMAS

Born for the road, Sam passed his test at the first attempt and, now qualified, undertakes deliveries nationally.

PEOPLE NEWS “I love working for Downton, everything is very professional and there is always support on hand if you need it. I feel that I’ve had some of the best training I could have had to prepare me for life on the road on my own.

“I am proud to be an apprentice at Downton as I have a sense of belonging within the company and I don’t feel like a number. My decision to take on an apprenticeship with Downton was all thanks to my wife’s grandfather. After hearing his stories about life on the road I knew it was a career for me. Don’t get me wrong, the early mornings and long days are a challenge from time to time, but there is nothing better than being behind the wheel and watching the sun rise over the hills. I thank Downton for this opportunity and would highly recommend the scheme.”

STEVEN ASTLES

Based out of Runcorn, Steven is enjoying mentorship and will soon be completing deliveries unaccompanied.

“I decided to take on an apprenticeship with Downton as I loved the idea of working for an established brand, and there was a strong career path on offer. I feel made up to be a part of such a fantastic company and have always felt they couldn’t do enough for me. The highlight of my role is definitely the many different places I get to see and visit, and I love that so many people recognise where I work.”

KHOBEN MOWTHORPE Based at the Chepstow Depot, Khoben works SundayThursday nights and his role includes covering a wide variety of deliveries.

STAFF PROFILE

Matt Harrison and Harvey Jackson Not only do Matt, 49, and Harvey, 22, work together every day, it was Matt who encouraged Harvey to become a truck mechanic at Downton after learning of his interest in trucks. Oh, and one other thing... Harvey now dates Matt’s daughter!

MATT HARRISON OPERATING COMPANY: CM Downton. I’ve been with the firm for 18 years.

POSITION: Workshop night supervisor ROLE: Through the night I manage the Moreton Valence workshop, which is responsible for repairs for the entire fleet.

I supervise two other members of staff to ensure we keep the fleet on the roads and the operation moving.

TRAINING: I came to the company with a qualification from Stroud College, and during my time with Downton I have learnt mostly from experience and accepted opportunities to progress to a supervisor role.

BIGGEST CHANGES: Downton has really grown in size over the years.

AMBITION: To reach a management position.

HARVEY JACKSON OPERATING COMPANY: CM Downton.

POSITION: Workshop night supervisor ROLE: I’ve been with Downton for 18 months. In that time I’ve been carrying out overnight vehicle repairs and preparing vehicles for MOT – all under the watchful eye of workshop night supervisor Matt Harrison.

TRAINING: I am currently working towards the IMI Level 3 Diploma in Heavy Vehicle Maintenance and Repair Competence. While Downton mostly uses DAF, the qualification covers all vehicle models.

BIGGEST CHANGES: I’ve only been here for a short period of time, so I’ve not noticed too much change.

AMBITION: To become an expert in the field of HGV mechanics.

DOWNTON DELIVERS 2019/20

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PEOPLE NEWS

THE BRIDE

Gloucester workshop fitter Paul Sage finally tied the knot to partner Karen after 20 years together, surrounded by his colleagues who attended the day in support of the newlyweds.

Starting his career as a driver, Paul is a Downton veteran, having been at the company for more than 20 years, so the day wouldn’t have been complete without a Downton truck.

Karen says: “Paul and I first met in 1995 when we worked for another company that became a part of Downton in 1997.

“We have been together for 20 years but were engaged in 2016 and then married this year.”

IAN HITS THE HEIGHTS

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river Ian Tully took to the sky to raise a smile completing a 10,000ft parachute jump in aid of his friends’ grandson.

United in their support for eightyear-old Lewis, who was diagnosed with leukaemia at the age of four, Ian joined his friends and Lewis’ s grandparents to fundraise for Bringing Back a Smile charity.

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DOWNTON DELIVERS 2019/20

& VROOM

After four tough years, Lewis ‘rang the bell’ after finishing his treatment and witnessed the leap of faith as cheerleader on the day. Ian’s fundraising total of £970 will provide families with life-threatening illnesses in the North East of England a respite from the gruelling treatment they have to undertake on a daily basis. Ian said the experience was “fantastic” and now plans to jump from 15,000ft – just for fun!

PEOPLE NEWS Running mates: Finance manager Jonathan Taylor, left, completed four triathlons in 2019, while Steve Lynch ran a 10K challenge across the Severn Bridge

RUN FARTHER AND FATHER

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he promise of fatherhood drove traffic planner Steve Lynch to prioritise his health, and in 2019 he celebrated some remarkable achievements in his weight-loss journey.

Motivated by the birth of his son, Steve embarked on a 10K running challenge across the Severn Bridge in aid of Great Western Air Ambulance.

Steve’s only aspirations were to complete the challenge, and not to be the last person over the finish line.

Not only did Steve achieve both of his goals, but he is 10st lighter and a great role model to his little boy. Well done Steve, what an achievement!

CHLOE’S A LIFESAVER

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hatham planner Chloe Sanger prevented a suicide at Rochester Bridge in 2019, simply by asking after someone’s welfare and calling the relevant authorities. This is a reminder to us all that simple acts of kindness can go a long way. You never know what a person may be going through, so remember to check in with colleagues if they appear to be facing difficulties.

HELPING OTHERS

WE LOVE A TRI-ER

F

inance manager Jonathan Taylor had an extremely busy year in 2019 successfully completing four triathlons – just for fun!

From Snowdonia to Chester and Nottingham, Jonathan tackled a gruelling total of 5.2km swimming, 248.1km cycling and 59.1km running

in five months.

Challenging himself mentally and physically affects more than his personal health, Jonathan applies what he learns from his training to achieve growth and development in all aspects of his life.

We look forward to seeing what Jonathan has up his Trisuit for 2020.

From national charities through to small local initiatives, charity continues to play an important role in our company culture. Collectively we can achieve substantial results, so we’re humbled to see so many of our employees pushing their comfort zones to fundraise for worthy causes.

If you are taking on something for charity in 2020, we want to hear about it! Please email marketing@evcargo. co.uk to be featured in our next edition.

DOWNTON DELIVERS 2019/20

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New starters

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e’re pleased to welcome on board the following people, who will all help us achieve our ambitious growth and future vision. Here’s your chance to get to know some of the many new faces around Downton.

REBECCA HICKS “I have loved my first few weeks here. It’s great to be surrounded by passionate people who are also very welcoming. My current focus is office and driver engagement, I want to ensure a ‘one team’ feel is achieved, as well as celebrating successes, and ensuring all employees are recognised for their achievements.”

IAIN COOLE

LUKE PERRY

Head of health and safety

“The health and safety team is looking at a variety of steps we could take to make improvements here at Downton. But there is a lot we currently do extremely well which I think we need to shout more about, in particular the fact that in 2019 we passed all three of our FORS checks first time.”

MARTIN GOULD

DOWNTON DELIVERS 2019/20

PAUL HUDD

General manager

National transport compliance manager

“While I’m new to the business, I am starting to look at individual sites to understand where my time needs to be spent to support the team and drive positive change, as well as put in place clear ownership so everyone knows what they are responsible for and what my expectations are.

This will allow the team to develop themselves and make a real difference, both for them and our customers.”

“Starting my journey with Downton in January 2019 as a driver trainer then recently taking on the role of national transport compliance manager, I would describe my time so far as challenging and enjoyable. My current focus is the implementation of new driver time sheets to aid them with effective tools to record their working time hours, and a new driver daily vehicle check sheet which includes a section to report vehicle damage in Moreton Valence depot. When these processes are implemented we will roll-out to all sites.”

NIKKI VEE

Transport and contract manager

“During my short time here at Downton I have found everyone to be extremely friendly and helpful. My dayto-day role involves ensuring the transport department runs smoothly and my focus will be on improving our service to our customers.”

Operations supervisor “I joined Downton in July 2019 and have found my time so far both rewarding and interesting. No two days are the same and everyone is very friendly. My current focus is establishing the Coalville depot and growing our fleet. With our central location, we are ideally placed to be an important part of the Downton operation.”

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General manager

KEVIN MARSH Contract manager

“I joined Downton in April 2019. I have found my time to be very enjoyable and everyone has been helpful and accommodating in answering my questions.

My focus, and that of my team, is to make sure we always give great service and the deliveries are on time, as well as listening to the requirements of our customers and constantly striving for best practice. I want to be a success and to help my team better themselves with training and guidance so that they can progress within the EV Cargo group.”

Long service 20 YEARS

l IAN BLACKWELL

15 YEARS

l TONY WOOD

Warehouse manager. Started: Jan 7, 1999

Driver. Started: Sept 28, 2004

After 15 years at Downton, Tony Wood has retained his nickname. When Tony – real name Lee – joined Downton there was another Lee on the team, and so, to prevent any confusion, he adopted the name Tony. A very memorable moment for Tony came during the 2007 Gloucestershire floods where he sported bin liners around his legs to reach his car in the deep water. Tony is looking forward to seeing where the company goes in the next 15 years under EV Cargo and can’t wait to get involved in new, exciting projects.

l STEPHEN BALL

Driver. Started: Sept 5, 2004

l ALAN BRADLEY

Tramper. Started: Sept 27, 2004

Following in his father’s footsteps, Alan first took to the road in 1984 and joined Downton some 20 years later in 2004. Starting his career at Downton as a Class 2 Driver, Alan achieved his Class 1 license shortly after and, 15 years on, continues to work from Gloucester fulfilling Monday-Friday day deliveries. Alan enjoys working for Downton due to the support he’s received and helpful colleagues.

10 YEARS

l l l l l l l

JOHN HATHERALL JOHN GAMBLE JAMES BRITTER BRIAN REES CARL ROBINSON ANDY WOODWARD IAN HADDON

Driver. Started: Apr 3, 2009 Driver. Started: June 4, 2009 Traffic planner. June 14,2009 Tramper. Sept 10, 2009 Driver. Started: Sept 18, 2009 Warehouse manager. Started: Sept 21, 2009 Driver. Started: Sept 28, 2009

31 years ago Ian Haddon passed his test and started his career on the road. This year, he celebrated his 10th year of service with Downton and has nothing but positive things to say about the company - having enjoyed watching it grow over the years. Many colleagues know Ian for his matter-of-fact approach and he has become a recognised face in the driving team. Ian intends to stay at Downton for the duration of his career, meaning we have another 11 years of Ian to enjoy.

l BEVERLEY OWEN l ANDY MCCALLA

Traffic supervisor. Started: Oct 5, 2009 Warehouse supervisor. Oct 12, 2009

Andy celebrated his 10th anniversary with Downton in October 2019. Having been involved in the Dyson contract for the duration of his career, his great knowledge of the operation, strong working relationships, hard work and commitment resulted in a welldeserved succession to warehouse supervisor. Andy applied skills from his early career in the military to achieve precision and efficiency throughout the operation and has many happy memories from throughout his time and looks forward to many more to come.

l JASON RUSHMER l LEE HERRING l KAYLEIGH COMFORT

Tramper. Started: Oct 29, 2009 Driver. Started: Dec 5, 2009 Traffic supervisor. Started: Dec 16, 2009

DOWNTON DELIVERS 2019/20

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On trend

SIMPLY

PERFECT AGAIN F Bill reveals restored masterpiece

ormer employee Bill Mills joined Downton in the 1950s but never did stray too far from trucks after retirement.

Taking an interest in restoration projects for other historic hauliers, Bill set about restoring an ERF to its former glory in original Downton colours, in honour of Conrad and the Downton family.

The project reached completion in early 2019, and the original burgundy and cream colouring was showcased publicly at the Gloucestershire Vintage & Country Extravaganza in August.

Bill Mills (centre) with his restoration buddies Colin (left) and Spencer (right) 22

DOWNTON DELIVERS 2019/20

BRAND NEWS & EVENTS

A REALLYBIGDRAW

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Colourful Truckfest brings out the crowds – and the young artists

e enjoyed another great year at Truckfest West Midlands and Wales and North West engaging with people who are extremely passionate about the industry.

Truckfest offers a great opportunity for the team to meet with potential drivers, apprentices and enthusiasts.

We believe it is our duty to enhance the reputation of the industry through

insightful events such as these, and we’re fortunate to have been joined by some of our own drivers who were keen to share their own experiences.

In 2019, we collaborated with local artist Emily Rabone, owner of Bobblys Artwork.

The winners of our children’s colouring competition, including threeyear-old Toby Kelly, were treated to a personalised Downton truck, made by Emily. l www.bobblys.co.uk l www.facebook.com/bobblysartwork

Emily Rabone’s drawing of a truck, with a special number plate for three-year-old Toby Kelly, one of the winners of the children’s colouring competition for his creation, pictured left DOWNTON DELIVERS 2019/20

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BRAND NEWS & EVENTS Downton’s stand at the National Apprenticeship Show included a truck simulation. Right: Downton’s driver development and training manager Andrew Heaven

STUDENTS

LOGGING IN

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Downton experts encourage youngsters to consider a career in logistics t was another successful year at the National Apprenticeship Show, which brings a great opportunity to meet students considering their future careers.

Downton’s driver liaison

Joining Forces As a Bronze award holder for the Armed Forces Covenant Defence Employer Recognition Scheme, we’re pleased to support the Armed Forces Community in their transition to civilian life.

In 2019, we exhibited at the National Employment & Careers Fair in Tidworth to discuss how the skills learned in the military can open doors for a career in logistics.

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DOWNTON DELIVERS 2019/20

officer Sion Cox said: “We had a lot of positive feedback because many of the students were not aware of the avenues and careers logistics can lead too.”

The event is well attended by the local schools and colleges, where

students can discover a wide range of industries that showcase what a typical day looks like for them.

Downton’s greatest attraction was the truck stimulation, which allowed students to have a virtual experience in the driver’s seat.

Driver development and training manager Andrew Heaven added: “We enjoyed a great deal of interest from potential future employees.

“There is always interest in our stand, and it gives me great pleasure to educate young people on the opportunities available in our fabulous industry.

“Attending these events is essential for us to sow the seed early on and raise awareness at all levels of education what Downton, EV Cargo and the logistics industry can offer.”

BRAND NEWS & EVENTS

HITTING THE RIGHT

SPOT

Some of the photographs sent in to the CM Downton Ltd Fan Site. Clockwise, from above, photographs by: Steve McCully, Bertie Bobber, Mark Austin, Nickolas Fountain and Sean Sullivan

E

arlier this year, the EV Cargo marketing team took ownership of the pre-existing CM Downton Ltd Fan Site, originally created by lorryspotting enthusiast Keiran Reid.

The page is extremely active with high engagement, and the internal marketing team will continue to engage with those following the page and posting regularly.

A monthly competition has been

introduced. All photos sent in are saved and reshared, allowing all fans the opportunity to vote for their favourite photo.

The person whose photo receives the most votes is sent some Downton merchandise.

If you are a truck fan and have any ideas on posts that might be of interest to the pages audience then please contact the EV Cargo marketing team on marketing@evcargo.co.uk to share your thoughts.

DOWNTON DELIVERS 2019/20

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Delivering for all

Some of Gloucester Rugby’s star players modelling this season’s shirt, featuring the Downton logo. Below: Designing the trailers incorporating the Gloucester Rugby badge

BIND AND DRIVE

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Downton extends shirt deal to maintain close ties with Champions Cup contenders Gloucester Rugby ne of rugby’s most successful partnerships is set to continue after CM Downton agreed to extend its long-standing support for Gloucester Rugby. Downton continue to be primary shirt and shorts sponsor for the Gallagher Premiership side for the domestic and European campaign.

The company logo featured prominently on Gloucester Rugby’s shirts last season as Johan Ackermann’s team

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DOWNTON DELIVERS 2019/20

stormed to third place in the league and qualified for the Rugby Champions Cup. This season the Downton name is being seen by a global TV audience as the Cherry-And-Whites take on the likes of Harlequins, Saracens and London Irish in Europe’s elite rugby competition.

Downton’s managing director Duncan Eyre said: “As a local company with strong roots in the community, we’re proud to be so closely associated

with our local Premiership club.

“Gloucester Rugby have a huge season ahead, and Downton will be with them every step of the way as they strive for success.”

Adam Benson, Gloucester Rugby’s chief commercial officer, says that it’s a real boost for a local firm to sign on once again as a partner.

“We take great pride in the fact that we are able to count on a number of local businesses as partners and sponsors, and Downton are a prime example of

COMMUNITY FOCUS

The players come together after Downton lost out to some of Gloucestershire’s top disability players by 36 runs. Below: Downton captain Phil Arnold

Stumped for an answer

that. Their support is vital to the club and much appreciated.

“Downton have supported Gloucester Rugby for a number of years now and we’re delighted that the relationship continues this season.

“They’re a great local success story, one with national reach and an organisation we’re proud to be associated with.”

A

team from CM Downton was taught a cricketing lesson when it took on some of Gloucestershire’s top disabled players.

It was the fourth successive defeat for Downton in the annual fixture against their old rivals from the Gloucestershire County Cricket Board, staged as part of the company’s ongoing sponsorship of disability cricket.

Jack Green, son of warehouse project leader Chris Green, smashed a defiant half-century – but his fellow batsmen could only add 99 between

them as Downton slumped to 150 all out, chasing the opposition’s impressive total of 186-8.

Despite the result, skipper Phil Arnold, who scored a creditable 17, said he was pleased with his side’s performance.

“We were up against a crack team who train twice a week and really know how to play,” he said. “But it was a great day out and it was very sporting of them to lend us three players.”

On Downton’s backing for GCCB’s county-level disability teams, Phil added: “As a proud Gloucestershire company, we’re always looking for ways in which we can support the community through charities and local initiatives.

“The GCCB’s disability programme is going from strength to strength and doing fantastic things for the disabled community in Gloucestershire. We are extremely proud to be a part of that.”

HOW WE HELP l Gloucestershire County Cricket Board currently has two disability teams at county level. Downton has sponsored both since 2015, providing funding to purchase kit and cover match-day costs.

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COMMUNITY FOCUS Hugh FearnleyWhittingstall and Gloucester drivers Alan Tomlinson, Shane Morris, Jack Miles and Trevor Douglas

Pull up a chair This year we supported our local Gloucestershire community in the Big Chair Move. Barton Street’s 1920s Olympus Theatre underwent renovation to return a working theatre to the city of Gloucester, with the project receiving patronage from Jeremy Irons and Simon Pegg. Following its own renovation, the famed Theatre Royal Drury Lane donated 450 of its royal circle seats to the project and others around the country. Together with Chris Baker Light Haulage and a group of volunteers, we transported the iconic seats from London’s West End to Gloucester. Driver Darren Merchant unloaded the special chairs with a group of willing volunteers, who formed a human chain from the car park to the theatre store.

REFILLING

STATIONS

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Downton drivers support celeb chef Hugh’s #RefillOnTheRoad campaign n February, we joined celebrity chef Hugh Fearnley-Whittingstall on his #RefillOnTheRoad campaign.

The campaign highlights the accessibility of drinking water while out on the roads and aims to challenge petrol stations to offer a tap water service so

drivers can fill up their water bottles for free and save the planet from waste plastic at the same time.

Gloucester drivers Alan Tomlinson, Shane Morris, Jack Miles and Trevor Douglas took their complimentary water bottles to take out on the UK roads to test the ability to refill at select garages on their routes.

Making a clean getaway

S

Sue Hyde is among the Downton drivers joining Truckers Cleaning Up Britain

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DOWNTON DELIVERS 2019/20

hocking statistics surrounding roadside rubbish sparked a national drive to clean up the nation’s roads.

Hundreds of truckers have joined a collective group - Truckers Cleaning Up Britain - who are working together to clean up Britain’s roads.

We’re incredibly proud of our HGV drivers Alan Tomlinson, Sue Hyde and Steven Higgins who have joined the movement.

COMMUNITY FOCUS

Community news Since we formed we have considered the economic, social and environmental impact of our operation, and are pleased to have supported the following community initiatives in 2019 and beyond.

DOING THE SCHOOL RUN

H

JACOB’S GRAND TOUR Back in 2017 at Truckfest North West we met Jacob Tomney and his dad John. After making a further visit to our Runcorn depot, Jacob’s relationship with driver trainer Ronnie Wallis blossomed.

Following some difficult surgeries, Ronnie surprised Jacob with a VIP visit to the new Tiger Trailers facility to see the new Downton trailers

BACKING FOR RUNNERS

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e’re pleased to have been able to support the Jane Tomlinson’s Run For All Leeds Half Marathon by providing a trailer that was used for storing runners’ belongings. Leeds driver Gary Lockwood, who transported the trailer, was described by the organisers as being “brilliant and really helpful”.

HELP FOR THE HUNGRY

I

n 2018, we donated the equivalent weight of 1,988 blueberry muffins in food donations to Gloucester Food-

in production.

After having a bacon butty and being kitted out in Tiger attire, Jacob - alongside the team and his dad - received the grand tour, riding shotgun in the transporting buggy.

We’d like to thank Tiger Trailers for their fantastic hospitality and for making Ronnie and Jacob’s day.

bank that’s seeded by The Trussell Trust.

Between April 2017 and March 2018, food banks in the The Trussell Trust network provided more than 1.3 million emergency food supplies to people in crisis, a 13% increase on the previous year. To help continue operations, we donated a much-needed printer that enabled monetary donations to be used for non-operational costs.

eavy Goods Vehicles can be at once exciting and terrifying to a young person, so we take great enjoyment in opening our cab doors to the younger generation in a hope to provide some useful insight into the world of transport.

Llanishen Fach Primary School is one of the schools we visited, where children and teachers were invited to sit in the driver’s seat, made accessible through our purpose-built steps. Lead teacher Katie Castree had nothing but praise for HR manager Katrina Green, and driver trainers Andy Heaven and Phil Marsh, who aided the visit.

She said: “Andy, Phil and Katrina were an absolute pleasure to deal with and spoke so incredibly well to our children, all of whom have severe and complex additional needs. It’s often hard for schools to find real-life experiences to suit a current learning topic, and even more so to find experiences that are suitable and accessible to the needs of the children in my class.

“I think they have also recruited two potential drivers for the future!”

FIRST-CLASS SUPPORT

A

leader on and off the road, Magor supervisor Mark Alford chairs a local scout group. Every Christmas, the scout and guide groups sell stamps at 25p and coordinate the fulfilment of Christmas cards for the community. With 12% of every stamp sale used to help Newport district pay for activities, they raised £1,500 in 2018. We’re pleased to have supported Mark and his merry band of scouts and guides with a donation that supported printing costs.

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COMMUNITY FOCUS 1991

DRIVING A GREEN REVOLUTION

PARADING OUR TRUCKS In 2019, we celebrated more than 20 years of support for Gloucester Carnival. In 1991, driver trainer Andy Heaven sported a Leyland FT95.330, and in 2019 driver Kamil Salasinski manoeuvred a MAN TGM 18.250 4X2 BL in support of amateur dramatic group Tyger Productions​, who promoted their upcoming production of Alice in Wonderland.

D 2019

SCRUM TOGETHER

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n 2019 we entered sponsorship with one of Wales’ oldest rugby union clubs, Dinas Powys RFC, which was formed in 1882.

Following a successful debut season in the first division, the 1st XV continue to compete in the WRU’s National League 1 East Central, while the 2nd XV consistently challenge the top of the East District Premier Division. As part of the sponsorship, the Downton logo features prominently on the youth team jerseys and is on the 1st XV and 2nd XV kits for the 2019/20 season. Less than an hour from our Chepstow depot, we’re looking forward to following the progress of the club and its players.

ALL RIGHT ON THE NITE

A

s much a part of Gloucester’s heritage as Downton HQ, Frasers Motorcycles hosted their first “bike nite” in more than eight years and attracted around 500 bikers.

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DOWNTON DELIVERS 2019/20

ownton is committed to minimising the environmental impacts of its activities by reducing emissions and miles through innovation, enhancing load efficiency and waste management.

The company has introduced a number of measures to help reduce its carbon footprint, including:

l Investing £1.5 million in dual fuel vehicles and aerodynamic trailers, reducing fuel consumption and emissions.

Our trailer served as the stage for the evening’s entertainment, live rhythm and blues band The Worried Men.

BABY ON BOARD

T

his year we were more than pleased to support customer Norsk Hydro with their staff open day. Staff and their families at the Cheltenham branch were treated to an up-close-and-personal look at the cabs used to transport the products, and little Sophia was more than eager to jump in the driver’s seat.

l Improved vehicle routing. l Significant investment in Microlise telematics systems to improve fuel efficiency. l All vehicle engines meet the latest Euro 6 emissions standards. l Providing Safe and Fuel Efficient Driving (SAFED) training to all drivers.

The investment made in improving sustainability and limiting Downton’s impact on the environment has had a significant effect, reducing overall emissions by approximately 10 per cent. This is ongoing, and a policy of continuous improvement is maintained.

UK Network customer site regional planning hub ev cargo group

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DOWNTON DELIVERS 2019/20

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If you have got a story you think everyone in the company would like to know about, email our marketing team at marketing@evcargo.co.uk or contact us on social media. @CMDownton /DowntonDelivers linkedin.com/company/downton/