The poolside area at Mosaic transforms at night into an Art Deco outdoor lounge and cocktail bar. It’s a very popular venue for social gatherings and business networking.
Chill out in style with your favorite cocktail whilst savoring the quality nger food and snacks available on the menu.
Level 7
Please press CareLine
THE FITNESS CENTER
24 hours
For access between 11:00 pm and 6:00 am please press CareLine
Maintain your tness regime in the fully equipped gym, where guests can bene t from state-of-the-art exercise machines.
Level 7
Please press CareLine
Eat & Drink At The Hotel
DEE LITE
Breakfast
6:00 am - 10:30 am Mon -Fri
6:00 am - 11:00 am Sat, Sun and Public holiday
Lunch
12:00 pm - 2:30 pm
Dinner
17:30 pm - 11:00 pm
Dee Lite is a unique, retro-style cafe and brasserie offering all-day dining. You’ll enjoy the light and fresh atmosphere with both indoor and outdoor seating, a long open kitchen counter and free-standing juice and barista bar.
The bar offers fresh juices and crafted alcoholic beverages to cool you down from the Bangkok heat or help you relax after a hard day’s work. The cafe offers a delicious a la carte menu daily with a focus on Thai and International dishes.
Lobby
Please press Careline
During your Stay
Phone and Internet
PHONE
DOMESTIC AREA CODES
Province Area Code
Chiang Mai 053
Chiang Rai 053
Chonburi 038
Rayong 038
Khon Kaen 043
Krabi 075
Phuket 076
Surat Thani 077
COUNTRY CODES
INTERNET
CONNECTED
Wi-Fi is available in all guest rooms, meeting rooms and public areas.Please note that charges may apply. To connect for free why not join our Hilton Honors loyalty program where complimentary internet is just one of many bene ts you will receive. For assistance, please press
Telephone Charge
DESTINY
Local Call
Mobile
Domestic Call
Asia Region
North America and Europe
Other Reqions
THB 15 per call
THB 30 per minute
THB 35 per minute
THB 120 per minute
THB 130 per minute
THB 150 per minute
All price inclusive of 7% government tax
Other Services
Here are some tips for taking advantage of everything our hotel has to offer. Please press for assistance with any of the items listed below.
ACCESSIBLE FACILITIES
Accessible facilities are available throughout the hotel, including specially equipped guest rooms and access to all event facilities. Please press for a fulllist of services and facilities.
ADAPTOR
Power adaptors and transformers are available for all appliances upon request and subject to availability.
AIR CONDITIONING
The control for the air conditioning is located on the wall at the entrance to your guest room. Adjust the temperature and fan speed to your requirement. Please note the temperature displayed will revert back to the current ambient temperature after temperature adjustment have been made.
ALARM CLOCK
You will nd an alarm clock displaying local Bangkok time on the bedside table. Please press for assistance with setting the alarm or to arrange a personal wake up call.
BABY FACILITIES AND BABY SITTING
Complimentary cots are available at any time. Professional childcare services may be arranged upon request and require 24 hours advance reservations.
BLACK-OUT CURTAINS
Our curtains block out 99 percent of exterior light. The translucent daylight blinds are designed to block 10 percent of daylight, so you can still enjoy views without glare.
CHECK-IN / CHECK-OUT
Check-in time is from 3.00 pm, and Check-out time is Noon. Later Check-out times may be accommodated upon request with an additional charge, as well as revised travel plans, whenever possible.
CHEMIST
Many chemists are located nearby for a range of medical requirements. Please contact the Concierge for more information.
COURIER SERVICE
This is available at the Concierge.
DO NOT DISTURB
For complete privacy, please press the Do Not Disturb button next to the entrance door. Please note, security protocals require the hotel to enter guest rooms who have had the Do Not Disturb sign on for longer than 24 hours.
DRY CLEANING AND LAUNDRY SERVICES
Comprehensive dry cleaning and laundry services are available through the Laundry team. An express service is also available for an additional cost. Collection baskets, laundry operating hours and a price list are found in the wardrobe. Simply put your clothes inside the laundry basket, ll out the form and press to arrange for collection before 10:00 am. CareLine
ELECTRICITY SUPPLY
The local electricity supply is 220 volts. If an adaptor is required, please press CareLine
EMERGENCY
In the event of an emergency, press EMERGENCY. For further information, please refer to the detailed Your Safety section at the end of this directory.
HAIRDRYER
All guest rooms are equipped with hairdryers in the wardrobe drawer.
HOUSEKEEPING AND MAINTENANCE
Irons and ironing boards are available in the closet of every guest room. For all other requests for items such as extra pillows, toiletries, room servicing, maintenance or clothes racks, please press CareLine
KEYS
The pre-programmed electronic room key is exclusive to each guest room. Please contact the Front Desk for an additional or replacement key.
LIGHTING
Light switches are located by the entrance to the guest room, inside the bathroom and on the wall by the bedside table. The lamp is operated from the unit itself.
LOST & FOUND
We will do our best to return all items once they have been found. However, we are only able to retain such items for a limited period.
MAIL
All mail received will be delivered promptly. The Concierge can also arrange mail or parcel deliveries on your behalf. Please note that mail is accepted only for in-house guests or those with future reservations.
MESSAGES
All messages received by the hotel on your behalf will be delivered to your room at the earliest opportunity. Messages marked urgent will be delivered immediately. Please inform Reception by pressing if you are expecting any messages. CareLine
PILLOWS
A wide range of pillows are available for you to choose. Please press to make a selection. CareLine
TEA & COFFEE
A kettle, cups and a selection of tea and coffee are provided in guest rooms. Press to replenish stocks.
TOILETRIES
Please press to replenish any toiletries. CareLine
VOICEMAIL
If a message has been left on your voicemail, a red light will show on your telephone. To retrieve messages, please press the message key and follow the voice prompts.
WAKE UP CALL
You can programme your own wake up call by following the prompts on your telephone. Please press for assistance. CareLine
WATER
Drinking water is provided in your guest room. However, please note that charges apply for consumption of water from bottles in the mini-bar.
Question?
Press for more information CareLine
Who to Call
Useful numbers you may need during your stay
SERVICE NUMBER
Concierge
General Assistance
Housekeeping
In-Room Dining
DESCRIPTION
For general enquiries including assistance with luggage, travel arrangements, tourist information and restaurant recommendations.
For general queries and special requirements.
For all requests regarding your guest room including laundry, cleaning services, baby facilities and additional supplies.
To order from the In-Room Dining Menu
Reception For check-In/Check-Out, extension of stay and payments
Emergency
EMERGENCY In case of an emergency
USEFUL LOCAL NUMBERS
Please press for information and queries on the following.
- Airlines
- Limousine
- Car rental
- Public transport
- Taxis - Hospital
THEATRE BALLROOM
Functional and exible events space
This functional space features modern A/V equipment and accommodates up to 300 guests. It’s the rst choice for event planners seeking a exible venue for weddings, banquets, corporate and social events. The room sub-divides to create two venues, each accommodating up to 140 guests. The foyer is ideal for registration, refreshments and networking.
Level 3 Please press Careline
sukhumvit.events@hilton.com
STUDIO
Practical, functional and accessible
The lobby-level Studio provides a practical setting for receptions (60 guests), theatre-style presentations (50 guests) and boardroom meetings (16).
The room offers a modern, pleasing décor and provides bundles of natural light through oor to ceiling windows. The hotel’s facilities, including Dee Lite restaurant, are just a few steps away.
Level 3 Please press Careline
sukhumvit.events@hilton.com
Stay Safe and Secure
Everything You need to know
The information published within this compendium is intended as a general guide only and is subject to change without notice. To the extent permitted by applicable laws of Thailand, DoubleTree by Hilton Sukhumvit Bangkok will not be responsible for any damage that arises from the use of information contained in this compendium.
YOUR SAFETY
In the event of an emergency, press EMERGENCY on any hotel phones. Please note the oor plan on the inside of your room door as it identi es the layout of your oor and emergency evacuation routes. If you have a physical condition that could limit your ability to hear emergency alarms and subsequent public address broadcasts, or limit your ability to evacuate via stairwells, please press to inform
FIRE SAFETY
The hotel is tted with fully automated re and smoke detection, alert and sprinkler systems. In the event of a re alarm, the Fire Brigade is alerted by a manual call, regardless of cause. Additionally, DoubleTree Team Members are trained in emergency response procedures.
IF YOU DISCOVER A FIRE
Do not panic. Please press EMERGENCY on any telephones to alert DoubleTree Team Members. Please evacuate via the nearest re exit route. Please remember to avoid using the lifts.
IF THE FIRE ALARM IS ACTIVATED
In the event of beeping alert, please prepare to evacuate. If there is a whooping alert, immediate evacuation is required. Do not panic and listen carefully for instructions via the public address system. If instructed to evacuate, take your room key with you. Only use the stairwells, and if smoke is present, stay low and crawl to the re exit. If evacuation via the stairs is impossible, return immediately to your room and press EMERGENCY to inform Team Members of your location.
ROOM SAFETY
A personal safety box is conveniently located in your wardrobe. Placing all valuables inside for the duration of your stay is recommended. However, the hotel shall not accept any liability for loss or damage to any personal belongings. Operating instructions are provided on the exterior of the box.
1.
(The hotel will be held responsible for the guest’s property in case of loss or damage as following)
(If the property that is lost or damaged following article 1.1 is money, gold, traveler cheques, jewelry or other valuable items. Hotel shall take responsibility not over 5,000 Thai Baht unless the guest declares and deposits his/her property with the hotel.)
2. โรงแรมขอสงวนสิทธิ์ในความรับผิดชอบ
เพราะเหตุดังต่อไปนี้
(The hotel shall not be liable for any loss of damage by the following cases)
2.1 เหตุสุดวิสัย (The case is beyond the control of the hotel)
2.2 เหตุแห่งสภาพของทรัพย์สินนั้นๆ (The existing condition of the article)
2.3 เป็นค็นความรับผิดชอบของผู้เข้าพัก บริวาร หรือบุคคลที่เข้าพักให้การต้อนรับ (The loss or damaged is made by the guest or the visitor)
