Dept. of Transportation Monthly Newsletter
Connecting the DOTs...
December 2019
Airports Division Plans to Implement SMS Program By: Martinez Jacobs
The State of Hawaii Department of Transportation, Airports Division (HDOTA) is anticipating the pending implementation of the External Safety Management System (SMS) program. This effort would parallel the safety programs as required by International Civil Aviation Organization (ICAO) at other foreign airports worldwide. The Hawaii leadership understands the safety measures, program benefits and fully supports SMS initiation prior to it becoming a mandatory requirement by the FAA. Airports throughout the State of Hawai’i are quite unique compared to those across the country. HDOTA owns and operates 15 public-use airports in the State of Hawaii. Eight are 14 CFR Part 139 certified airports and seven are general aviation airports, all of which are operated through one system. Due to this type of operation, HDOTA decided to create one Safety Policy with each airport developing their own
unique set of Goals and Objectives. A Gap analysis and plans for implementation have been completed. The next step is the development of manuals which would be specific to each airport environment. This will include the air-side, up to the terminal. The project is expected to be completed within the next several months and HDOTA is still conducting recruitment for additional Safety Management Specialist positions at each airport district office to continuing recruitment for an Operations Branch, SMS Manager position. Implementation of the SMS program is expected to begin in February 2020. Over the last three years, HDOTA personnel have been trained in Safety Management Systems by MITRE, AAAESMS, University of Southern California, ICAO and ACI.
Keep Your Vehicle Up-to-Date By: Manny Quodala I want to share my driving experience that I will never forget on a Wednesday, on my way home from work. I do not know how but I thank God for bringing me home alive and safe! This is a friendly reminder. If you have a Toyota 4-Runner Models 2003, 2004, 2005, and Lexus G470, beware of the Anti-Lock Brake System (ABS) motor failure. This brake system failure includes not only the four wheel but also the emergency brake, total brake loss.
motor that failed.
The brake system and the brake pedal is attached to the rod on the left. The cylinder with the yellow tag is the ABS
Contents SMS Program............................... 1 Keep Your Car Up-to-Date ..... 2 Message from our Director ... 3 New Faces at the Public Affairs Office .......................................... 3 Launch of Road Usage Charge Driving Report ........................... 4 Airports .................................... 5-9 Highways ..............................10-11 Harbors ........................................12 Walking Groups Convene for Wellness Wednesdays ........... 13 Stay Safe During Holiday ..... 13 Recipe of the Month - Roast Duck on Fried Noodles ......... 14 Joke of the Month .................. 14 Construction Career Day ...... 15 Holiday Office Contest ......... 16 STP Adds 3 New Hires .......... 17
Behind the lower dash board is the brake pedal is where the light is and is connected to the brake system. The beige color on the left is the fuse module and above it is the vehicle computer. Please heed to safety recalls and make sure your car, truck or motorcycle is in working order. Your life depends on it.
CONNECTING THE DOTs
©2019 Connecting the DOTs. All rights reserved.
Interested in submitting for next month’s newsletter? Send your articles and high resolution photos to lynn.araki-regan@hawaii.gov.
Editor-in-Chief: Lynn Araki-Regan
Managing Editor: Rae Nguyen Art Director: Frank Uratani Column Writer: Melanie Martin
PAGE 2
Contributors:
Casey Abe Boo Baldovi Juli Chun Dexter Espinueva David Holland Guy Ichinotsubo Martinez Jacobs Brian Kamimoto Shelly Kunishige Tammy Lee Marvin Moniz Pradip Pant Manny Quodala Rachel Roper Shonne Sasaki Scot Urada
Message from our Director By: Jade Butay
As we prepare for the holidays, I want to take this opportunity to thank you for everything you’ve helped achieve this year.
We should be thankful for what we have, and I hope you have time to enjoy the final days of this year with your family and friends.
Together, we accomplished a great deal! I appreciate your hard work, commitment and dedication, which have been integral to our progress and success. You are the heart and soul of our department always striving to make our island home an even better place to live, work, and raise families. Thank you for making each day of work something we can all be proud of.
I wish you all a merry Christmas and a very happy new year, filled with success, happiness and good health.
We have challenges coming at us in 2020, but I’m excited to see what we can accomplish working together next year.
New Faces at the Public Affairs Office Hyniea “Niea” Gardner joins the DOT as an Information Specialist in the Office of Public Affairs. Previously, Niea worked for the Hawaii Emergency Management Agency (HI-EMA) as a Planner and Training From left, Lynn Araki-Regan, Ryan Aguilar, Officer. Hyniea Gardner and Shelly Kunishige
There, she facilitated workshops and wrote operational documents for state employees across agencies and the counties and partners in the nonprofit and private sectors around emergency response and preparation.
With an additional professional background in community engagement and outreach, she is excited to engage with constituents on behalf of DOT.
By: Shelly Kunishige
In her free time, Niea enjoys watching Bollywood films, trying new places to eat and cheering on her beloved Los Angeles Lakers. Ryan Aguilar joins the Public Affairs staff after two years of service with Hawaii’s Dept. of Education.
Prior to moving to Oahu, he was a Communications Specialist with the Association of Alaska School Boards in Juneau for 13 years. A shared love of the (warmer) water and (sunnier) outdoors brought him and his wife to Hawaii in 2017. He is excited to share his experience with the team, learn more about HDOT and its people and continue a long overdue thaw.
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Launch of Hawaii Road Usage Charge Driving Report
By: Scot Urada
The HDOT is conducting a three-year, federallyfunded research project into per-mile road usage charges as a possible replacement of the 16-cents per gallon state gas tax. As the vehicle fleet in Hawai’i evolves and become more fuel efficient - moving toward other types of alternative fuel, we need to start planning and look at other possible options to pay for our roadways. We are excited to announce that the Hawaii Road Usage Charge Demonstration, HiRUC, officially kicks off the live demonstration phase in November 2019 as we mail Driving Reports to thousands of households. It is likely that you and many others will get one between now and the end of 2020. What are Driving Reports? Driving Reports provide a comparison about how many miles you drove between your last two safety checks and how much you probably paid in gas tax, versus how much you would pay instead under a per-mile charge for one vehicle in your household. The Driving Report is not a bill and please don’t pay it. Instead, we are asking everyone to complete the survey about highway funding on the project website at www.hiruc.org.
for our public roadways. To help make up for that, the legislature has increased other funding sources like weight tax and registration fee, which drivers have to pay annually, and more recently, increased the rental car surcharges. But the diminishing gas tax revenue puts pressure on our ability to deliver our critical mission of providing safe and maintained roads to the public. How can you help? The HiRUC project could use your help by telling your family and friends about the Driving Report and the importance of completing the survey. We want to hear from everyone so that we provide information on how you feel, and useful recommendations to our elected leaders. Any questions, please get in touch with our project help desk at contact@hiruc.org, visit the project website https://hiruc.org/why/ or contact the HDOT Project Manager, Scot Urada at scot.t.urada@hawaii.gov.
Background. The state gas tax used to provide half our funding for state highways, but today is less than 30%. Our gas tax revenue is lower now than it was in 2007 and is declining so we need to look at a fair and sustainable way to pay PAGE 4
Airports
Daniel K. Inouye International Airport Receives Its Fourth Airport Carbon Accreditation Certificate The Hawaii Department of Transportation (HDOT) announces that the Daniel K. Inouye International Airport (HNL) received its fourth Airport Carbon Accreditation certification from the Airports Council International (ACI), recognizing HNL’s accomplishments of reducing its energy use and carbon emissions and moving towards a sustainable future.
By: Guy Ichinotsubo
Standing (L-R): Ross Higashi, Steven Santiago, Bento n Ho, Gordon Wong (FAA), Martinez Jacobs, Herman Tuiolosega, Marvin Moniz , Alex Tamoria, Steve Maruyama Sitting (L-R): Carlos Salas (FAA), Issa Castro (ACI-NA), Guy Ichinotsubo, Roy Sakata, Tanya Sakamoto, Lynn Araki-Regan
The Airport Carbon Accreditation is the global benchmark for carbon management in the airport industry. The Daniel K. Inouye International Airport along with 46 airports in North America were recognized for its achievements of carbon reduction. In addition, HNL was one of only 14 airports in North America, who were accredited at “Level 2”, which signifies that the airport has achieved a reduction in carbon emissions inventory verified by an independent third party and has continued to reduce carbon emissions under HNL’s control on a year-over-year basis. For more information on the Airports Council International, please view their website at https://aci.aero/.
its sustainability and reducing its energy use and carbon footprint. Guided by its Sustainability Policy and energy savings initiative, the Daniel K. Inouye International Airport, under the HDOT, is committed to achieving its goals in reducing energy use, carbon emissions, water consumption and waste sent to landfill. The HDOT’s commitment to sustainability aligns with the State’s goal to achieve 100-percent clean energy by 2045.
The Daniel K. Inouye International Airport has received accreditation for the past four years since 2015 and remains committed to improving PAGE 5
Airports
Thank You Veteran Michael Jernigan for Your Service! By: Boo Baldovi
For the last several years, I’ve been honored to work with a nonprofit organization called Vacation for Warriors, where they would send wounded veterans on an all expensepaid vacation of their choice, free of charge. Many choose Hawaii.
Michael and KimberLee arrived on Maui early Sunday evening where they were greeted by Vietnam Veteran Bo Mahoe, Kahului Airport Manager Marvin Moniz, Maui Mayor Mike Mahalo Michael Jernigan for your service. We hope Victorino, Maui Veterans you and your wife KimberLee enjoyed Maui. Council Representative Janna Hoehn and myself Earlier this year, I received an email from Bob DOTA Grounds Maintenance “Boo Baldovi.” DeMonbrun, founder of Vacations for Warriors, asking if I could get with the Maui Veterans Missing in the picture is DOTA employee Kathy Council and meet with Michael and KimberLee Wade. Mahalo to everyone who came out to Jernigan October 27 at the Kahului Airport. greet Michael and KimberLee. We hope they enjoyed their stay in Maui. We want to send Michael is 100% blind due to an IED attack while a big thank you to all our veterans and their going into Fallujah, Iraq. ‘ohana. Thank you!
Successful Food Drive Collects Over $5k for Hawaii Island Food Basket The holidays are just a little bit more merrier for unfortunate Big Island families as tenants of the Ellison Onizuka Kona International Airport generously donate over $5,000 in cash and gave more than 1,150 lbs of food for ARFF’s 2nd Annual Food Drive.
By: Rae Nguyen
Mahalo for all who donated!
ARFF’s Green Platoon org anizes the ye to help end arly food dri hunger on th ve in a bid e Big Island .
All proceeds and donations went to Hawaii Island Food Basket where Marshall Akaumu West Hawaii operations manager was grateful for KOA’s generosity. Many donated in memory of Polly Zanger, former Assistant Airport Superintendent who unexpectedly passed away last Sept. PAGE 6
Airports
Kona Keiki Learn How to Be a Firefighter
By: Rae Nguyen
Cuteness Overload! Kids from the Kamehameha Preschool got a chance to see what’s it like to be a firefighter for a day at the Ellison Onizuka Kona International Airport. About 40 kids hobnobbed with Kona ARFF personnel, putting on firefighting gear and learning how to shoot water from a fire hose. “It’s something the kids can aspire to be when they grow up,” says Fire Chief Max Matias. He adds, “it’s a perfect time to ‘spark’ the idea of a service-oriented career pathway!” Anyone interested in tours at the Kona ARFF station or even the Kona FAA Tower can call the Airport at (808) 327-9520.
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Airports
Individuals Honored for Protecting Kapalua Airport, People The nearly 1,000 acre Kahana Ridge Fire on October 22, 2019 not only demonstrated the great work our Kapalua and Kahului ARFF and maintenance departments did, but the fire also brought out some excellent resources in three non DOTA employees working at Kapalua Airport. Their combined efforts contributed to the safe evacuation of aircraft and people at the airport and protected the terminal building from fire. The services they provided exceeded all expectations.
By: Brian Kamimoto
Chaz-Paul Sato with Maui Airports District Manager Marvin Moniz
A brief ceremony, that was also attended by the Governor’s Aide Leah Belmonte, was held to honor Tanya Keawe Chang (Unicom Operator), Chaz-Paul Sato (USDA/APHIS) and Thomas Martin (Securitas) for their roles in helping save the airport from severe fire damage. Each received a letter of commendation and a certificate of appreciation.
Mahalo Tanya Keawe Chang for your service.
Thomas Martin was also recognized for his hard work.
Keawe was the Unicom tower operator on duty, working in a very dynamic and volatile situation in dealing with the impending fire and trying to launch aircraft before the fire reached the airport. In addition, Keawe was giving SITREPS to the District Manager, Fire Chief and Airport Superintendent, all at different times while still trying to dispatch flights and advising incoming flights of the dangers of the fire. Chaz-Paul is with the USDA/APHIS bird control.
PAGE 8
Disregarding his own safety, Chaz patrolled the smoke and ash filled airfield inside perimeter fencing of the airport and directing the ARFF personnel to hotspots that needed to be extinguished. Without his help, the fire would have surely jumped the perimeter fencing and caused major damage to the terminal building. Thomas who is the LEO at the airport handled the evacuation of the airport like a professional when the word came down from the Maui Police Department to evacuate the airport. The terminal building was filled with smoke and ash, but Thomas made it a point to escort everyone out safely, even while jeopardizing his own safety. Their desire and willingness to help played an important role in protecting both life and property at Kapalua Airport. Their actions epitomize all companies working in concert for a common cause.
Airports
Kahului ARFF Station Helps Cancer Foundation
By: Brian Kamimoto
October was Breast Cancer Awareness Month, which is an annual campaign to increase awareness of the disease. AFEO Brad Irimata led Kahului ARFF Station’s annual cancer awareness fundraiser by selling tee shirts. Brad literally “put his money where his mouth is” by paying for the tee shirts and printing in advance. His big-heartedness and the salesmanship of Kahului ARFF Station resulted in a $1,500 donation to the Pacific Cancer Foundation. The Pacific Cancer Foundation provides free support services to Maui’s cancer community. All donations help bring in much-needed funds for the foundation’s programs and outreach. The Pacific Cancer Foundation is unique in that 100% of donations stays in Maui County. All monies raised go directly to programs to improve the quality of life of Maui County cancer patients, survivors and their families. ARFF’s community based projects are not only confined to October. ARFF personnel also provide free year round CPR, AED and Stop the Bleed certification to the community. Next time around, join Brad and his fellow firefighters by purchasing a tee shirt.
PAGE 9
Highways Roadside Restoration with Native Ferns
Researchers at the University of Hawaiʻi Harold L. Lyon Arboretum recently wrapped up a five-year project funded by the Hawaiʻi DOT; investigating the use of native Hawaiian ferns in roadside plantings on the island of Oʻahu. The project involved several common native fern species, including palapalai (Microlepia strigosa), uluhe (Dicranopteris linearis), palaʻā (Odontosoria chinensis), and two species of native sword fern: kupukupu (Nephrolepis cordifolia) and ʻokupukupu (Nephrolepis exaltata subs. hawaiiensis).
Horticulture technologies such as tissue culture and hydromulching were tested as a means to vastly increase the production and distribution of these ferns.
This can be seen as uluhe creeps its rhizomes into fresh earth after a landslide in the steep
slopes of the Koʻolaus, or as kupukupu begins to germinate from spores that have landed Tissue cultu perfectly into re productio n the cracks of a lava field on the Big Island of Hawaiʻi.
This process starts the creation of a forest by building and stabilizing the soil, developing a habitat for more native species and securing the watershed. Ferns are a hopeful prospect in the restoration of urban areas utilizing these same strategies to colonize areas disturbed by construction.
These species were selected for their specific attributes such as erosion control, accessibility, propagation requirements, and beautification.
In the unique ecosystems of the Hawaiian Islands, the benefits of native ferns are numerous. As first succession species, native ferns are the first colonizers of a new terrain.
By: Casey Abe
Ferns were propagated at the Lyon Arboretum Hawaiʻi Rare Plant Program tissue culture laboratory and the Magoon Research Facility. Test sites were established at the Shidler College of Business and along the H-1 Westbound Waialae on-ramp. Exotic species within the sites were removed after which hydromulch and hydro-capping techniques were tested as large scale planting applications. The results of this research provide a road-map for the mass production of Hawaiʻi’s native fern species and insight into site restoration techniques, which will help the State reach its goal of 25% native plantings in urban areas by 2025.
PAGE 10
Highways
DOT Receives New Highway Revenue Bonds The Hawaii Department of Transportation (HDOT) is pleased to announce that it has successfully issued new highway revenue bonds that will provide funding to advance critical projects that will help preserve the State highway system and improve safety.
By: Tammy Lee
In addition, HDOT exercised fiscal prudence to refinance prior bonds for significant savings. The new bonds will fund $100 million of key highway capital improvement projects that will enhance and improve Hawaii’s statewide system of highways, streets and roads. The bonds have an average interest rate of 2.82% with a final maturity in 2040. HDOT also successfully refinanced $27 million of outstanding revenue bonds, reducing annual debt payments. The bonds that were refinanced were originally issued in 2011 with an average interest rate of 4.89%. The new bonds have an average interest rate of 2.41%. The refinancing will generate $4.5 million of savings for the Highways Division over the next 13 years. “Today’s bond sale results are positive for the state and its people,” said Gov. David Ige.
“The market continues to have strong confidence in Hawaii’s Highways Division and its ability to deliver crucial projects to improve our roads and enhance safety,” said Ige. Prior to the bond sale, the Highways Division’s credit quality was reviewed by Moody’s Investors Service and S&P Global Ratings. Moody’s upgraded the Division’s credit rating to Aa1 from Aa2 while S&P affirmed the Division’s rating of AA+. The Moody’s upgrade brings the Division’s bond rating to within one notch of the highest possible rating of Aaa. The improved credit rating and strong market conditions were instrumental in allowing the Highways Division to obtain a historically low interest rate on its bonds.
PAGE 11
Harbors The GREAT Harbors’ Chili Cook-Off It’s beginning to look a lot like Christmas, so Harbors employees brought the heat at their first ever Chili Cook-Off on Monday, December 9th at the Pier 11 Terminal. A total of 14 contestants served up their delicious chili that was judged by all the Harbors connoisseurs who attended. A soft serve ice cream machine complete with sundae toppings helped to cool down our palates after eating some spicy chili, and the ladies from Financial Management helped round off the event with other delicious desserts. The event brought everyone together for food, fellowship and fun! For many aficionados, chili isn’t complete without a variety of condiments and embellishments, and it was the toppings that helped seal the deal for the Engineering Special Projects (ESP) Section (Sharilyn Ikeda, Amy Iritani, William Makanui, Ronney Oliveros, Rodney Shiraishi, Mel Travens, Dung Vo and Richard Yoneda) which took 1st place. Employees were able to embellish their chili with sensational sides, such as sour cream,
By: Juli Chun
jalapenos, onions, cheese, and cilantro.
As everyone in Hawaii knows, the chili frank plate at Zippy’s is always a winner and so was 2nd -place winner Joni Savusa (Harbors Oahu District Office Business Services Supervisor) who included slices of hot dogs to her chili, making it extra ONOLICIOUS! She said that every time she makes it for potlucks, it is everyone’s favorite dish and she always takes home an empty pot. The turn out for this fun event was great with about 75 employees taking a break out of their busy schedules to share some valuable time together. The yummy smiles, laughter and camaraderie was the “hottest and tastiest” part of the day!
PAGE 12
Walking Groups Convene For Wellness Wednesdays By: Melanie Martin
As part of HDOT’s Wellness Program, walking groups at Punchbowl and at the Daniel K. Inouye International Airport have formed to pave the way to better health.
group on Oahu very soon. More details will be forthcoming.
Please join the Punchbowl Walking Group every other Wednesday at 12 noon for a 30-minute walk around downtown Honolulu. Meet in the lobby of the building. The next two walks are scheduled for December 4th and 18th. Please email Lynn Araki-Regan, Joy Toyama or Diane Dohm for more info. At the Daniel K. Inouye International Airport, join Dan Williams and Melanie Martin every Wednesday, noon, at the Terminal 1 Starbucks next to Baggage Claim #9 for a 30-minute walk around the airport.
There are many benefits to walking at least 30 minutes a day. It improves your mood, reduces the risk of heart disease, decreases certain cancer risks, helps with weight loss, and boosts your immunity, just to name a few. Walking is an easy way to get healthy. All you need are a pair of comfortable shoes and a positive attitude. What are you waiting for? Come join us on a journey to better health!
Harbors Division will be convening a walking
Easy Tips for Staying Safe During the Holiday Season By: David Holland
Practice these holiday season safety tips: • Be careful not to overload electrical outlets with lights or decorations. • Use the holiday season as a reminder to check and replace smoke alarm batteries.
• Driving during the holiday season can bring many distractions, stay focused on safe driving. • Careful planning before the season can help reduce many types of holiday related stress. • Moderation is an important aspect of lasting holiday enjoyment.
PAGE 13
Recipe of the Month: Roast Duck on Fried Noodles By: Dexter Espinueva Impress your friends and family with this super easy dish. • 1.5-2 lbs duck • NOH Chinese Roast Duck Seasoning package • 1 lbs fresh or dried egg noodles • 1 tbsp sesame oil • 3 tbsp of peanut or vegetable oil • chopped scallions Marinade duck per instructions on seasoning mix. Preset oven to 350°F. Cook duck for 30 min. before turning it over for another 30 min. Reduce heat to 300°F and cook for an additional 45 min. Let duck sit until it’s cool enough to cut into edible slices.
Prepare the noodles by first cooking it al dente. Rinse with cold water and add sesame oil. Add vegetable oil into the wok and add the completely dried noodles as soon as you see bubbles in the wok. Once edges are crispy, place into plate with paper towel to catch residual oil before transferring to a clean plate. Put pieces of sliced duck over the bed of noodles. Add scallions on top and serve.
Joke of the Month
By: Wendell Kam Jr. • Cartoon: Frank Uratani
The Highways Division recently celebrated its employees who have dedicated their careers in public service and recognized their welldeserved achievement. Mahalo to the various employees in the Highways Division for their long years of service and those who achieved perfect attendance over the past year. PAGE 14
Maui Construction Career Day By: Melanie Martin The participants rotated in two areas, 1) heavy equipment and 2) exhibits/trades.
After waiting four years, Construction Career Day returned to Maui in a HUGE way. On November 15, a record 1,058 students, teachers, and counselors visited U.H. Maui College to experience an awesome hands-on career fair focusing on construction-related employment opportunities. High school and community college students from 10 schools and alternative learning programs attended the event.
In the heavy equipment area, students were allowed to operate the arms of the equipment, and ride up in the basket of a boom truck. In the exhibits/trades area, students learned about careers in the skilled crafts. Our very own Rey Domingo, Denise Texeira, Robin Shishido, Ty Fukuroku, Ernest Tabangcura, Tanner Hawksford and Daniel Garcia were “in the house” talking to students about career opportunities with HDOT and
Students and teachers came from as far away as Lanai and Molokai to experience what it is like to work on a construction site Each student received a hard hat, safety glasses, earplugs, and a career guide.
about keeping the environment clean. Next year the event will be held on Oahu at the Aloha Stadium. For more information, contact Melanie Martin. PAGE 15
Holiday Office Contest Winners
By: Rachel Roper
Thank you to everyone who participated in our holiday staff photo contest. It was difficult for our team of judges to select a favorite, but the winners (drum roll please) are AIR-ER and HWY-M! We truly enjoyed getting to know the offices a little better and seeing their camaraderie, creativity, and festiveness. Thanks everyone! See CONTEST page 17
HWY-E
HWY-M
AIR-K PAGE 16
Statewide Transportation Planning Adds Three New Employees By: Pradip Pant Prior to joining the HDOT, he held a position of Land Use Planner at Honolulu Authority for Rapid Transportation (HART) for four and a half years where he coordinated with various State and County agencies. Candi has a Bachelor of Science in Community and Regional Planning degree from Iowa State University of Science and Technology. d Tomo
on, Natasha Torres an From left: Candi Jeffers n the DOT ‘ohana. Masatomo Murata joi
In November 2019, Hawaii DOT, Statewide Transportation Planning (STP) Office welcomes two new planners Candi Jefferson and Masatomo (Tomo) Murata and a new secretary Natasha Torres. Tomo obtained a dual masters’ degree in Urban and Regional Planning and Landscape Architecture at Virginia Tech in 1995. Shortly after graduation, Tomo joined a local engineering/planning firm in Hawaii where he was involved with various land use planning and entitlement projects.
She comes with 25 years of planning experience, with more than 12 years specializing in transportation planning, including travel demand, modal split and air quality modeling, comprehensive planning, capital improvement program management and development of long-range plans and transportation improvement programs. Natasha has been with HDOT since February 2015 starting in the Public Affairs office. She joined STP as a new secretary. In her spare time, she likes to watch her nieces and nephews, play club sports and watch college football. She is currently a senior red belt in Taekwondo and hopes to get her black belt in 2020.
CONTEST continued from page 16
HWY-D
PAGE 17
FRIDAY JANUARY 31ST 5th Floor Conference Room, Punchbowl Building 11:30AM TO 12:30PM
This Lunch and Learn is open to ALL DOT STAFF. Join us for this fun and engaging presentation delivered by Peter Clines, HMSA Health & Well Being Educator. Are you physically active but would like to further improve your fitness? Review basic muscle anatomy and discuss how to get stronger and more flexible. We’ll practice strength-training exercises that you can do at home!
If you register on or before January 13th a free logo item will be reserved for you! Walk-ins on the day of the event are welcome! Feel free to bring your lunch!
Join us! RSVP by noon January 13th
CONTACT MELANIE MARTIN Call: 831-7912 or Register at: https://www.surveymonkey.com/r/FKMDM3K
Presented by DOT Wellness Committee
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Telephone Techniques The telephone is often the first and only point of contact for some customers, which is why it’s important to answer calls professionally, courteously and warmly. Visit the On-Demand Learning Library to find courses on this topic and more!
Recommended Courses:
Click on the course title below to view the video Telephone Techniques: Phone Etiquette
3 minutes
Telephone Techniques: Taking Calls
3 minutes
Telephone Techniques: Greetings
2 minutes
Telephone Techniques: Taking Messages
3 minutes
Telephone Techniques: Hold, Please
2 minutes
Telephone Techniques: Handling Angry Callers
3 minutes
View the entire On-demand Learning Library at: http://dhrd.hawaii.gov/state-employees/eetraindev/ Click on Executive Branch On-demand Learning Library.
Outlook Basics ®
Although there is no right or wrong way to use your email, you can more effectively utilize the tools at your disposal. Visit the On-Demand Learning Library to find courses on this topic and more!
Recommended Courses:
Click on the course title below to view the video Outlook® 2013: Create and Apply an Email Signature
4 minutes
Outlook® 2013: Create and Update Contacts
8 minutes
Outlook® 2013: Customize the Quick Access Toolbar
4 minutes
Outlook® 2013: Organize Messages Using Folders
4 minutes
Outlook® 2013: Use Flags to Manage Messages
4 minutes
Outlook® 2013: Use Automatic Replies
6 minutes
View the entire On-demand Learning Library at: http://dhrd.hawaii.gov/state-employees/eetraindev/ Click on Executive Branch On-demand Learning Library.
