for taking the time to read this guide and consider its information.
We want to introduce our team and how we do business. Every one of us on this team has a mission to provide you with an exceptional experience, listen to you, and provide personalized service, since no two home sales are alike.
Once you have reviewed this information and witnessed how successful our approach is for our clients, we trust you will want to partner with us on the purchase of your home.
We are thankful for your consideration and genuinely look forward to serving you and your family very soon!
Donna Harmatuk CEO of Donna & Team New Bern, OP of KW New Bern & Crystal Coast
our origin sory
2005 Donna Harmatuk founded Donna & Team New Bern consisting of 4 total team members, 3 sales agents & 1 support team member.
fast forward to today...
2024 Donna & Team N co ew B nsistin ern cur g of rently has over 2 team members sales agents, inside sales agents, showing specialists, sales support members, field care specialist, professional photographer, interior designer. withthis growth & knowledge our team consisently
•is trusted by over 500 families to help them buy / sell each year.
•earns a spot in the Top Ten Keller Williams groups out of the entire Carolinas region
•serves as New Bern’s “Best of Best” Real Estate agent presented by the Sun Journal
about Donna Harmatuk
Donna has always loved the water. From her early years in Florida to the Neuse River’s shores as a teenager, she has been drawn to it. Upon making New Bern her forever home, she had a strong desire to build something of value for the future. The small town of New Bern was the perfect outlet for her innovative thinking. She recognized early on that New Bern, with its two lovely rivers, was a perfect place to make the dreams of waterfront living come true for not only herself, but for many others. This led Donna to ultimately f nd what she sought in real estate, and gave her the opportunity to share her love for New Bern’s charm and quality of life with many families.
Donna and her husband, “Captain Bill”, raised their children here. Over the years, they have lived on the water, in town, and in the country. As empty nesters, Donna and Bill down-sized their home, just before Bill’s passing in 2020. In this new season, Donna has once again returned to the waterfront that she loves where she entertains her grandchildren and many dear friends. Donna knows f rsthand the challenges of the changing seasons of life
and how that a f ects your real estate needs.
Donna and her family are engrained in the community, with experience in the school systems, both public and private, after-school activities, local non-pro f t organizations, arts and more.
Donna’s entrepreneurial spirit continues to lead her. To bring an enhanced level of customer service, she united with some of the best specialists in the real estate business. She knows that one person can’t do everything and do it well. Showing homes, preparing homes for listings, negotiating contracts, and managing closing details all require a unique set of skills and knowledge. Bringing these skilled agents together in Team New Bern provides the highest level of professional service to her many clients.
Team New Bern share’s Donna’s valuable insights for the good times, as well as sympathy for the bad times. Our agents focus on delivering client tailored service to each transaction, helping you navigate your real estate journey.
meet the team
HARMATUK Founder / Chairman
HUFFMAN Director of Inside Sales
MARY SILVER Agent
CLANCY BALLENGER Agent
HEATHER STEPP Agent
GRUGIN Inside Sales Agent
STEWART DOWNEY Agent
STEPHANIE MORRIS Agent
M EREDITH W ILSO N Agent
TREY M C GOVE RN Agent
ELI Z ABET H B.BUTLER Agent
DUNN Agent
JAIM E M C CUTCHEO N Agent
ET MITCHELL Agent
AMANDA
each team member plays a role
E ECUTIVE TEAM
it fo n er an Me a A ent Donna Harmat at t e e m Team New Bern i e b a i er e ro of ro en rofe iona . Inno ator an ioneer from acro m ti e in trie comin to et er to create an im ement trate ie t at e i er e ce tiona re t . O r e ec ti e team can na i ate t e mo t com e c a en e in rea e tate.
LISTING SPECIALISTS
BUYER SPECIALISTS
the experts at helping you sell the experts at helping you buy
Yo r er ona i e to na i atin
t e rea e tate mar et. T e b i a tin re ation i wit e er c ient in or er to mo t e f ecti e e t em f n t eir i ea ome. et er o are b in o r f r t ome i in own i in or re ocatin to t e area o r b er ecia i t reco ni e t at rc a in a ome i a i ni f cant ife e erience. T e e t eir mar et e erti e to ro i e o wit t e tron e t re re entation from initia con tation to o f er acce tance.
FIELD CARE COORDINATORS
T e create t e be t o ib e trate for t e mar etin an a e of o r ome tai ore to o r nee an e ire . T e n er tan t at e in o r ome i a roce ni e for eac in i i a c ient an tri e to e i er an -on er ice re f ecti e of o r eci ion to mo e. it an arra of er ice ran in from eterminin t e c rrent mar et a e of o r ro ert to ta in o r ome for owin o r i tin ecia i t a re o r nee are met o t at o can tran ition eam e into o r ne t c a ter. Ma imi in o r net ro f t wit t e ea t amo nt of a e an in o r e ire time frame i a wa at t e forefront of o r oa .
e con i er o r f e care coor inator one of o r reate t a et .
T e en re t at no ma etai are mi e . T e can be een aro n town in o r c tom an acin i n an oc bo e ai . Mo t im ortant t e are o r e e an ear in t e comm nit comm nicatin an o ort nitie t at wi et o r ro ert o .
in getting your home SOLD . INSIDE SALES AGENTS
O r in i e a e a ent a an im ortant ro e on o r a e o eration an mar etin team . A f - icen e bro er t e im ement inbo n an o tbo n a e tec ni e to roc re t e i ea i tin for o r b er a we a rea wi in an ab e b er for o r e er . In i e a e a ent ee t eir f n er on t e e of Donna Team New Bern a t re ent an f t re c ient t ro caref mana ement of o r ataba e. et er o r rea e tate nee are imme iate or eare towar t e f t re t e wor i i ent to en re o r e tion an concern are rom t a re e b connectin o wit t e ecia i t w o be t it o r nee .
LISTING COORDINATORS
O r i tin coor inator ro i e t e metic o attention to etai nece ar for ma in o r ome acti e on t e mar et. T e re are an or ani e e entia i tin ocment an c e e nee e re- i tin er ice from a rai a to rofe iona oto ra . Once o r ome i on t e mar et i tin coor inator co ect an con e fee bac from owin an a i t c ient wit an nee t at ari e rin t i time.
MARKETING BRANDING SPECIALISTS
CLOSING COORDINATORS
O r c o in coor inator faci itate e er t in nece ar to brin o from contract to c o in . From c e in in ection to corre on in wit o r attorne artner t e wor i i ent to en re a moot c o in roce . O r c o in coor inator a o maintain a i e e of comm nication b ro i in re ar ate t ro o t t e c o in roce .
O r mar etin trate i t en re t at we are tar etin t e ri t a ience in t e mo t e f ecti e c anne to te o r ome tor . O r a roac to ra ic e i n an comm nication i a t entic an o i e . e e ert craft narrati e an i a to ow o r i tin to ro ecti e b er in creati e an im actf wa . O r bran i reco ni e a t e Be t of t e Be t a ote b New Bern beca e we be ie e in formin c ient for ife b i in bac t ro comm nit en a ement an ort.
Client Love what
they’re
saying...
We never felt pressure to settle.
“...We never felt pressure to settle and we always felt they were looking out for our best interest. Best part of working with the team is they make you feel like family. Hands down the team to work with to find your starter or dream home!”
from past client
Robert K. on Google
We only had a few days to find a new home.
Charles, Lorraine and team at Donna and Team New Bern are absolutely THE BEST! We had some hiccups with a builder at first and our team made everything stress free and kept us informed and updated all the time. ... Charles found THE perfect house for us. He takes the time to listen and get to know his clients... Thank you SO MUCH to this outstanding team!
from past client
Sarah R. on Google
This is the team you want in your corner!
“Our agent was Kristen Reed and she was the best. Being in CA while house searching made it a bit tricky so couldn't be there to look at houses in person. However, she gave us wonderful virtual tours of each house we wanted to see and always answered our questions. Even when changed our minds a few times or the area we wanted, she still helped up find the perfect house for us and our kids. Now we have bought our home in NC and she helped make that happen. Would recommend her. 10/10 service.”
from past client
Jessica R. on Google
why work with our real estate team?
Results. That is why you trust trained professionals to f nd your ideal home.
Donna Harmatuk & Team New Bern is recognized as the #1 Team in New Bern , working with the #1 Real Estate Firm in New Bern, a nd part of the #1 Real Estate Franchise in the world, Keller Willia ms Realty.
Our database includes over 30,000 connections and we have a social media following of over 7,000 . These numbers grow daily, involving open and constant communication with potential sellers, that could lead us to finding your future home.
Your family becomes our family. Each person has their own reason for purchasing a home, and we are here to help serve you and your speci f c needs.
The home buying market can be competitive, and so are we. Your ideal home that you have been waiting for is most likely someone else’s dream home too, so we act quickly to provide all of the tools to help you secure it.
Speed to Lead. Once we know your home buying needs, our in-house sales agent team is constantly on the lookout for your ideal home to hit the market so you don’t miss your opportunity.
Instead of one solo agent trying to be all things to all people, Team New Bern’s approach is to provide trained experts in each area of the transaction from start to finish. No wait time, an expert will be availableforyourquestionsatalltimes.
Success leaves clues. We served over 500 families just last year. Need the proof? We have several testimonials from real past clients on Google & Facebook, check us out!
& that is how our team delivers results.
Before we get started ...
Set yourself up for success with our buyer checklist
Buyer consultation
Get acquanted with a buyer agent on our team so that we understand your unique wants, needs, & lifestyle.
Sign a buyer agency agreement
Clearly set expectations, so that we can properly represent you in your real estate transaction.
Get pre-approval letter from lender, or proof of funds.
Show sellers that you’re a serious home buyer, ensureing that we are ready to write an offer on your ideal home. now we are ready to find your dream home.
Finding your dream home
Based on your “must haves” and preferences, your agent will begin searching for active and potential homes that are coming to the market.
Your agent will set you up to receive e-alerts from our website, NewBernNC.com. This will allow you to save homes you are interested in, & will update your agent on your preferences.
While viewing homes remember your top 3 “must haves:”
• • • Take notes on the homes you tour while they are fresh on your mind.
Making an offer
Once we have found the property of your dreams, we will write a purchase agreement. While much of the agreement is standard, there are a few areas that we can negotiate.
Purchase Price. The Price you o f er on the home of your dreams depends on a variety of factors, including your f nancial plans. Your agent will provide you with up to date market data so you can make an informed decision.
Additional property. Discuss with your agent what you wish to negotiate to be included with the purchase of the property.
T e move-in date . We know once you f nd your home you will be eager to take possession, but if you can be f exible on your move-in date this can appeal to sellers.
Due Diligence - The due diligence fee is a negotiable, fee a buyer may o f er for the negotiated due diligence time period. The due diligence fee is paid directly to the seller.
Earnest Money - A deposit that accompanies an o f er to show the seller good faith. This deposit is held safely in escrow.
*Upon closing both Due Diligence & Earnest money will be accredited back to the buyer.
You’re under contract! What happens next?
You’re Under Contract!
The contract is signed by both parties, and a copy sent to your lender.
Review of Inspection Report
We go over the home inspection findings.
Buyer Walk Through
We revisit your dream home & ensure all agreed upon repairs were made. Get excited, and begin packing boxes!
Arrange Utilities
A week before closing begin to set-up utilities. Our closing coordinator can help.
Home Inspections
We schedule home inspections to ensure your future home is in tip-top shape.
Repair Request
Submit repair request to the sellers & reach completion date for agreed upon repairs.
Closing Date &
Time Confirmed
Closing date is confirmed and scheduled with attorney.
Tings to Remember
Stay in touch with your lender. They will update you on any final items needed for closing.
Confirm with your agent your “move-in” date.
Closing day doesn’t always mean “move-in” day. The deed has to record before you take possession of your home.
Bring TWO forms of identification with you to closing.
Closing Day!
Final paperwork signed for your new home!
It’s not goodbye, it’s see you later.
Team New B er n Client for Life!
Ask y our T e am N ew Bern ag e nt a bo ut o ur c li e nt ap p r e ciati o n p arties , co mmunity e v e nts , giv e a w ays an d so mu c h m o re !
