What are the steps to resolve webmail client issues with dodo email support

WHAT ARE THE STEPS TO RESOLVE WEBMAIL CLIENT ISSUES WITH DODO EMAIL SUPPORT

If you are a customer of Dodo email service and you have accessibility to receive emails, however, you are not able to send emails with your email client (like Gmail); you need to check few things.

Here is a brief description of the settings that you need to check in your webmail service.

Outgoing Mail Server Settings This is the main settings of your mail service that allows you to send emails, in your mail account you settings should be exactly as below: Outgoing Mail Server: smtp.dodo.com.au Type: SMTP Port: 25 Authentication Required: No Use SSL: No

Check Your Firewall Settings If you still facing issues in sending mails then possibly an issue in your firewall settings or the installed antivirus application on your PC is blocking connection. You can turn off firewall security on your device temporarily and test if you are able to send an email now. In order to get the guidance on turning off firewall settings, you need to refer the manufacturer of your firewall application.

Note: Please keep in mind that if you turn off firewall security then it may bring a risk to your PC so don’t leave your firewall turned off permanently.

Reconnect with the server again If all these above-mentioned steps don’t work for you, then you can remove and reconnect with the server of your email client again.

Note: Please keep in mind that if you delete mailbox settings for your email client may delete all your mails of your mailbox. Always remember backup your emails before proceeding to use this disconnect and reconnect pathway.

Test from webmail In case, still, you are in same phase and having troubles in sending mails then login to your webmail at http://webmail.dodo.com.au by entering your email id and password.

You can give it a try by sending emails from here. It will help you in sending your mails independently from your PC. In case, you find this way unsuccessful it means issue crops up with your email client on your PC. In such case, you can try with another email client or you can speak with support team by dialing Dodo support number 1800-817-695.

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