Contracting Business - February 2025

Software to Streamline Your Business

Innovative thermostats that raise the bar for connected features and value.

• Professional, contractor grade

• Residential, Commercial, and School models

• Easy to install, simple to program

• Can help reduce energy costs

• Reliable, feature rich, and better value

• Free Skyport Mobile App controls comfort from virtually anywhere

• Advanced geofencing, reporting, and alerts

HVAC

Daikin 115V DFVE Air Handling Unit

When converting existing gas heating systems to allelectric heat pump systems, upgrading the electrical system to 230V is often necessary and costly. However, the new Daikin 115V indoor air handler, engineered specifically for the Daikin FIT system, is an all-electric solution that can replace a gas furnace without upgrading the electrical breaker to a 230V circuit.

The inverter-tuned variable-speed motor delivers quality, comfort, and energy-saving performance. When paired with the Daikin FIT heat pump or air conditioner, the new 115V air handler offers more flexibility and convenience than traditional non-inverter cube-style units.

ADDITIONAL INFORMATION

ENGINEERED FOR COMPATIBILITY WITH DAIKIN FIT.

Before purchasing this appliance, read important information about its estimated annual energy consumption, yearly operating cost, or energy efficiency rating that is available from your retailer.

contractingbusiness.com

New DIGITAL CONTENT

Popular Stories in Contracting Business

Issue Highlights

2025 AHR Expo Trend Report

https://contractingbusiness.com/55247724

Program is Front-and-Center for Veterans https://contractingbusiness.com/55248378

School Projects Cool Down Summer

https://contractingbusiness.com/55234512

News @ Press Time

Study: Privacy Concerns in Smart Home Products

https://contractingbusiness.com/55263217

F.W. Webb Expands

Partnership with Rheem

https://contractingbusiness.com/55263213

Madison Air Acquires AcoustiFLO

https://contractingbusiness.com/55263210

Contracting Business

Success

Get Out From Behind Your Screen

https://contractingbusiness.com/55249443

Turn Lessons Into Successes

https://contractingbusiness.com/55241130

Popular Online Galleries

AHR Expo

Innovation

https://contractingbusiness.com/55252818

eNewsletter Update

HVAC INTELLIGENCE

eNEWSLETTER

4 Lessons Learned in Electrifying My Home by Adam Mufich

Don't overlook the details that can impact the comfort of a home. https://contractingbusiness.com/55245754

To receive HVAC Intelligence and other newsletters, visit: bit.ly/CBnewslettersubscribe

Visit the EGIA Resource Library

Searchable database can be found at mycontractoruniversity.com

VP/Market Leader—Buildings & Construction, Mike Hellman

Group Editorial Director

Buildings & Construction, Mike Eby Editor-In-Chief, Nicole Krawcke, nkrawcke@endeavorb2b.com

Art Director, Julie Whitty

Production Manager, Sam Schulenberg

Audience Development Manager, James Marinaccio, jmarinaccio@endeavorb2b.com

Ad Services Manager, Deanna O’Byrne

CEO, Chris Ferrell

COO, Patrick Rains

CRO, Paul Andrews

CDO, Jacquie Niemiec CALO, Tracy Kane

CMO, Amanda Landsaw

EVP, Building, Energy and Water Group Mike Christian

Contracting Business (USPS Permit 010-480, ISSN 0279-4071 print, ISSN 2771-652X online) is published monthly by Endeavor Business Media, LLC, 201 N. Main St., 5th Floor, Fort Atkinson, WI 53538. Periodicals postage paid at Fort Atkinson, WI, and additional mailing offices. POSTMASTER: Send address changes to Contracting Business , PO Box 3257, Northbrook, IL 60065-3257. SUBSCRIPTIONS: Publisher reserves the right to reject non-qualified subscriptions. Subscription prices: U.S. ($ 105.00); Canada/Mexico ($ 137.50); All other countries ($ 157.50). All subscriptions are payable in U.S. funds. Send subscription inquiries to Contracting Business , PO Box 3257, Northbrook, IL 60065-3257. Customer service can be reached toll-free at 877-382-9187 or at contractingbusiness@omeda.com for magazine subscription assistance or questions.

Printed in the USA. Copyright 2025 Endeavor Business Media, LLC. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopies, recordings, or any information storage or retrieval system without permission from the publisher. Endeavor Business Media, LLC does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. The views and opinions in the articles herein are not to be taken as official expressions of the publishers, unless so stated. The publishers do not warrant either expressly or by implication, the factual accuracy of the articles herein, nor do they so warrant any views or opinions by the authors of said articles.

A new year presents new opportunities to get involved in the HVAC industry.

A New Face H

ello, Contracting Business readers! I’m sure you all have noticed Terry McIver’s name and image are gone from this space. Terry has done a fantastic job leading this publication and I recognize I will have very large shoes to fill! I wish him the best in his much-deserved retirement.

A little about me—I’m no stranger to the trades. I got my start covering the HVAC industry over 10 years ago with The ACHR NEWS. I won’t lie—I had to Google what HVAC stood for before my job interview! I was honest with the interviewer about that little tidbit as well, but I must have said something right because I got the job. I spent the next five years diving into a fascinating industry filled with the most incredible and welcoming people. Everyone was always willing to share their knowledge and explain to the newbie (in layman’s terms) how systems worked. I then had an opportunity to run a sister publication, Plumbing & Mechanical, for plumbing contractors and engineers, so I made the leap into the wet side of the trades, which is where I’ve spent the last five years. I still dabbled in radiant and hydronics, but I’m excited to jump back into the HVAC world where I got my start.

up-and-coming products and technologies. Early adoption of these technologies can give contractors a competitive edge.

While all the shiny new product advancements can definitely steal the show, these events also feature a full lineup of educational sessions, round table discussions, and certification courses led by the best minds the industry has to offer. Staying informed about the latest industry trends, such as the adoption of A2L refrigerants and the shift to sustainable solutions, is incredibly important for contracting businesses.

EDITORIAL

ADVISORY

BOARD

TOM CASEY

Climate Partners

Griffin Service

MIKE CONLEY

Pioneer Heating & AC

VINCE DIFILIPPO

DiFilippo’s Service Co.

DOMINICK GUARINO

National Comfort Institute

LOUIS HOBAICA

Hobaica Services

MATT MICHEL

Author

BRIAN STACK

Stack Heating & Cooling

Needless to say, some of you may recognize my name and face—I’m looking forward to getting reacquainted and catching up at industry tradeshows and events! To those of you who don’t know me, please feel free to reach out anytime with questions, comments, and story ideas at nkrawcke@ endeavorb2b.com . I welcome your input. By the time this issue is published, and you (hopefully) are reading this column, the 2025 AHR Expo will be in full swing. It’s hard for me to believe, but this will be my 10th AHR Expo. The best thing I’ve learned over the years is to wear my Hoka’s (a shoe brand recommended by my foot doctor) on the show floor for maximum comfort. AHR is definitely the place where you hit your 10,000 daily step goal—and then some!

If you’ve never attended this event, I highly recommend it. In fact, there are several industry tradeshows and events coming up this year, including ACCA 2025 in March, and PHCC CONNECT and Service World Expo, both taking place in October. Our industry is fast-paced and constantly evolving. Just when you think you have a handle on a new technology, a newer, better one comes out. Staying ahead of the curve is critical to the success of HVAC contracting businesses. HVAC contractors who attend industry trade shows, conferences and events gain unique advantages that help them grow their businesses, including learning about

And let’s not discount the value of networking and interacting face-to-face in this increasingly digital world. The ability to build relationships, share experiences and learn from peers is invaluable. Not every HVAC contractor has the time or resources to attend these national events held in various locations around the county—and that’s OK! Many industry organizations have local and regional chapters to connect with peers and stay current on industry trends. They also offer online learning platforms to better yourself and your teams.

I’ll never forget a conversation I had with a contractor back when I first started covering the trades—it really stuck with me these past 10 years. He said, “The companies I consider successful, I continue to see at tradeshows, conventions, and things like that. The ones I hear complaining and struggling the most, I never see.”

There are countless ways to get involved—find one that works for you. This industry has so much to offer, and I can’t tell you how grateful and excited I am to be back! The opportunities are limitless. Let’s see what we can accomplish together.

Keynote Speaker

DOE, Google to Suggest Energy Techs

Leading HVAC associations, such as ACCCA and PHCC already provide a way for consumers to find qualified HVAC technicians. A new program announced by the U.S. Department of Energy (DOE) in collaboration with Google will connect homeowners with “highly-trained home energy technicians recognized as Energy Skilled.”

Energy Skilled is a DOE designation that indicates a worker has the skills needed to perform quality work with modern building systems, leading to reduced energy use and cost.

Enabling American consumers to locate the most knowledgeable contractors to perform home energy upgrades will make it easier for them to save money and make their home more comfortable by taking advantage of the tax credits included in the Inflation Reduction Act. Already, 2.3 million families have claimed more than $2 billion in credits for energy efficient home improvements, averaging $880 per family.

Energy Skilled recognition signifies training programs and certifications that promote high-performing, reliable and comfortable buildings for Americans. Through the collaboration with Google, people now seeking information on local HVAC; plumbing; and home energy audit contractors through Google Search or Maps will see a new label on Google Business Profiles to indicate which contracting companies employ one or more employees with a workforce credential that is recognized as Energy Skilled by DOE.

“Providing consumers with an easy way to find local, Energy Skilled-recognized technicians ensures that Americans can access home energy assessments and upgrades,” said Jeff Marootian, principal deputy assistant secretary for DOE’s Office of Energy Efficiency and Renewable Energy. “This new Google feature supports a skilled workforce, enhances contractor transparency, empowers consumers with better information, and promotes high-quality home energy improvements.”

Users can use the new “U.S. Dept. of Energy Recognized” label in Google Business Profiles to find contractors to perform home energy audits and upgrades such as installing heat pumps, heat pump water heaters and more. More than 20,000 individuals have earned a professional credential from one of the dozens of Energy Skilled-recognized training programs. This feature takes the guesswork out of finding a qualified technician to perform home upgrades that require specialized training and certifications.

“As consumers come to Google looking for information on their home improvement needs, Google’s Business Profiles will now show a badge for contractors with DOE’s Energy Skilled recognition. We believe this collaboration will make it easier for people to find qualified providers offering home energy audits and heat pump installations,” said Sebnem Erzan, global head of search sustainability partnerships at Google.

A credential that is recognized as Energy Skilled equips contractors to perform quality work with modern systems and set

themselves apart from the field. States may also use Energy Skilled recognition as criteria to determine eligibility for federal workforce development funding and establishing qualified contractor lists. This collaboration builds on other recently announced DOE resources to assist home energy contractors and their customers with selecting and installing energy-saving equipment and qualify for home upgrade tax credits.

HVAC Excellence Names New Accreditation Boss

Dr. Crisp

HVAC Excellence announced the appointment of Dr. James Crisp as the new executive director of accreditation. Crisp brings over 30 years of experience in career and technical education, spanning secondary, post-secondary, and state-level leadership roles.

Crisp will oversee accreditation standards, processes, and the accreditation team, ensuring schools achieve and maintain the highest levels of quality and compliance. He will also work closely with schools launching new programs or seeking accreditation, providing leadership in to schools seeking to raise their standards.

A Proven Leader in Education

Crisp’s career reflects a lifelong dedication to career and technical education. His extensive background includes:

• State Coordinator for Educational Programs with the Technical College System of Georgia;

• Holding administrative roles as instructional coordinator at heart of Georgia Technical College, director of institutional effectiveness at Griffin Technical College; and

• Serving as a classroom instructor for Construction Trades, Industrial Arts, and Industrial Technology at the secondary level.

Crisp has been instrumental in driving educational program effectiveness, coordinating institutional accreditation efforts, and developing technical education curricula that prepare students for success in the modern workforce.

Crisp’s academic achievements include a bachelor of science and master’s degree in Trade and Industrial Education from Georgia Southern University, as well as a Ph.D. in Vocational Leadership from Georgia State University. These qualifications, coupled with decades of hands-on experience, and hundreds of onsite visits to schools position him as an ideal leader for this pivotal role.

A Vision for the Future

“We are thrilled to welcome Dr. Crisp to our organization,” said Howard Weiss. “His unparalleled expertise in career and technical education, combined with his passion for improving educational standards, will elevate our accreditation process and strengthen our partnerships with schools across the nation.”

To learn more about HVAC Excellence, programmatic accreditation, the standards, and the process, visit https://www.escogroup. org/hvac/ and click the accreditation link, or call 800 394-5268.

AHRI Launches Interactive A2L Refrigerant Building Code Map of Canada

ARLINGTON, Va.—The Air-Conditioning, Heating, and Refrigeration Institute (AHRI) announced the release of a new interactive map of Canada which lists where the province and local building codes have been updated to allow equipment using A2L refrigerants. This Canadian map follows the successful 2024 launch of a U.S. version.

AHRI’s interactive maps are valuable tools for original equipment manufacturers, HVACR contractors, authorities having jurisdiction, building inspectors, fire marshals, code or other officials, and lawmakers seeking information about applicable air conditioning, refrigeration, and warehousing codes, legislation, and standards currently referenced.

“The response to AHRI’s U.S. interactive map was overwhelmingly positive, so we were confident that providing this resource to our Canadian counterparts would be helpful to all stakeholders. AHRI’s interactive maps are the only comprehensive sources for information on building codes and legislation available, and will be updated as codes and laws change,” said Tom Deary, AHRI senior director of codes.

The Canadian refrigerant building code map was developed in consultation with the Heating, Refrigeration, and Air Conditioning Institute of Canada (HRAI).

Quinonez Named PHCC COO

The Plumbing-HeatingCooling Contractors— National Association (PHCC) announced the promotion of PHCC Educational Foundation Executive Director Dan Quinonez to PHCC chief operating officer.

“I am pleased to announce this expanded role for Dan, as he continues his position as the dxecutive director of the PHCC Educational Foundation,” said PHCC CEO Cindy Sheridan. “Drawing on his strong association management background, strategic mindset, leadership and creative direction, Dan will assist me in driving strategy and operations for the association; he will also oversee most revenuegenerating areas of the organization.”

Since joining the Foundation on June 1, 2023, Quinonez has overseen the release of new plumbing and HVAC training materials, an increase in annual giving

Quality Service Contractors’ Catalyst 2025: Unmasking the Future

Catalyst 2025, the annual conference of Quality Service Contractors (QSC), will bring together some of the best minds in plumbing, heating and cooling for an event full of ideas, creativity, and collaboration on March 24-26 at the Monteleone Hotel in New Orleans. The theme of the meeting is “Unmasking the Future.”

Industry professionals are invited to join QSC, an enhanced service group of the Plumbing-Heating-Cooling Contractors— National Association (PHCC), for three days of industry specific sessions, insightful speakers, and immersive networking experiences.

PHCC Vice President of Government Affairs Mark Valentini will present an overview of the “New Congress, New Administration, and New Priorities.” Plus, there will be a special “Q-List Live” interactive session facilitated by QSC Business Coaches Les Hanks and Todd Williams.

Catalyst 2025 is open to all industry professionals. Visit https:// bit.ly/42kvMPg to register. Questions? Email QSC Executive Director Beth Dobkin (dobkin@naphcc.org).

campaign donations, expanding the PHCC Academy to develop more post-apprentice courses, the addition of new scholarships for veterans and Latino applicants, and an industry joint effort to train the U.S. competitor for the WorldSkills competition.

“I am truly honored to take on this new role and am excited to collaborate closely with CEO Sheridan, the PHCC team, and all of our members,” said Quinonez. “Together, we will enhance operational performance and remain dedicated to delivering exceptional value to our members, all while upholding the highest standards of quality and service in everything we do.”

Quinonez previously served as a senior account executive for the Kellen Company, a prominent association management company. In this capacity, he served as the executive director for the Roof Coatings Manufacturers Association (RCMA) and the Professional Electrical Apparatus Reconditioning League (PEARL), playing

a pivotal role in expanding and promoting these organizations.

His other roles included working with the National Association of Home Builders (NAHB) in Washington D.C., where he advocated for the home building community. In addition, he served in the United States Army Reserves for 12 years.

Quinonez’s appointment was part of an internal structural reorganization of PHCC that is designed to increase membership, sponsorship opportunities and industry exposure.

“I am excited to head into 2025 with this new organizational structure and am looking forward to a new phase of growth for PHCC,” said Sheridan.

The PHCC National Association, formed in 1883, provides legislative advocacy, education, and training to approximately 3,500 plumbing and HVACR businesses and 65,000 technicians. For more information about PHCC, visit phccweb.org.

Quinonez

Over 260 female dealers, distributors, and staff from across North America and Canada were in attendance.

Bryant Recognizes Women in HVAC

INDIANAPOLIS—Bryant recently hosted its ninth annual Women in HVAC conference in Palm Springs, CA. The event welcomed over 260 female dealers, distributors, and staff from across North America and Canada to network, refine their skills, and discover their possible in both their personal and professional lives.

Established in 2015, Bryant Women in HVAC engages and supports women in the HVAC industry by sharing trending industry topics and addressing their unique challenges. The 2024 conference theme was “Discover Your Possible,” representing Bryant’s efforts to highlight the stories of attendees that helped shape their path and how to use those stories to lead with authenticity. It was a jam-packed agenda

across a few days that included general sessions, business and personal growth breakouts, peer panels, active roundtable discussions, and purposeful networking opportunities. Bestselling author, Kindra Hall, took the stage to discuss what is possible through intentional storytelling and how to apply it to your everyday life.

“I was inspired by so many truly incredible women engaging in insightful discussions about leadership and growth at this year’s Bryant Women in HVAC conference,” said presenter Milena Oliveira, senior vice president and chief marketing and communications officer, Carrier. “Everyone’s professional path is unique and discovering what’s possible takes courage and purpose. It was a privilege to be part of

ICT Announces Partnership with TAP

ATLANTA—Impact Climate Technologies (ICT), a leading provider of commercial HVAC solutions, is pleased to announce its new partnership with Texas Air Products (TAP), an HVAC equipment provider in Texas. With locations in San Antonio, Austin, Corpus Christi, and McAllen, TAP — the Manufacturer Representative

for premier HVAC and architectural commercial and industrial products in South Texas — has built a stellar reputation for delivering innovative, high-quality HVAC solutions to commercial clients across the region.

Impact Climate Technologies is a HVAC solutions provider dedicated to

this important conference and get to share what has been key to shaping my leadership style and career. It was also so energizing to connect with women who resonate with that message in their own professional journey.”

Attendees also learned more about Bryant’s latest products and enhancements like Puron Advance, the new refrigerant of choice for the 2025 regulatory change and design changes to some of the ductless products. An optional Bryant Bootcamp also took place, which covered marketing programs, lead management, financing programs, and more. Guests were treated to evening receptions and customers could also update their professional headshots while on site.

partnering with top-tier companies to deliver excellence and innovation through collaboration.

This partnership marks a strategic step for ICT as it expands its presence in the Texas market, further bolstering its ability to deliver cutting-edge HVAC systems and services to customers seeking efficiency,

reliability, and environmental impact.

“Partnering with Texas Air Products is a tremendous opportunity to expand our footprint in one of the most dynamic regions for commercial HVAC innovation,” said Mike Shea, CEO of Impact Climate Technologies. “With TAP’s proven track record and strong local expertise, we’re confident that this collaboration will bring unparalleled value to our customers while advancing our shared commitment to excellence.”

Trane Named America’s

Most Trusted Residential HVAC Brand for 11th Consecutive Year

SWORDS, Ireland—Trane, by Trane Technologies, a global climate innovator, has been named America’s Most Trusted HVAC Brand for the 11th consecutive year by Lifestory Research.

The 2025 Lifestory Research America’s Most Trusted Study surveyed 8,856 consumers nationwide between January and December 2024 to identify the most trusted HVAC brand. Trane achieved the highest Net Trust Quotient score (113.4) among top HVAC brands and was named a 5-star Thermostat Brand in America’s Most Trusted Study for the fifth consecutive year with a Net Trust Quotient score of 110.6.

“Earning the title of America’s Most Trusted HVAC brand for the 11th consecutive year is a testament to Trane’s unwavering commitment to excellence”, said Dwayne Cowan, president of Residential HVAC at Trane Technologies. “This recognition reflects our dedication to delivering innovative, reliable, and sustainable solutions that enhance homeowners’ quality of life. Our customers’ trust inspires us to create lasting impacts on comfort, energy efficiency and environmental sustainability.”

Founded over a decade ago, Lifestory Research America’s Most Trusted study provides valuable insights about consumer trust based on people’s honest opinions and experiences over the course of 12 months. Brand trust is measured using the Lifestory Research Net Trust Quotient, where a score of 100 represents the average for all brands included. To be considered for

this accolade, brands must achieve sufficient survey responses for a 95% confidence level and a margin of error no greater than 3%. Confidence level results are then compared to peer organizations of comparable size and complexity.

“For eleven consecutive years, Trane has earned the steadfast trust of its customers,” said Eric Snider, president of Lifestory Research. “Customers considering the purchase of an HVAC system seek a brand dedicated to dependable, lasting solutions and Trane’s consistent ability to meet these needs has earned their sustained confidence rating.”

Armstrong Fluid Technology and Parts Town Join Forces

TORONTO—Armstrong Fluid Technology, a global provider of HVAC and fluid flow solutions, has announced a new partnership with Parts Town, a leading distributor of original equipment manufacturer (OEM) HVAC parts. This collaboration will improve access to critical components and deliver expanded service excellence to customers.

Through this partnership, the Armstrong portfolio of repair part kits and accessories will now be readily available through Parts Town’s distribution network. Customers will benefit from quicker access to Armstrong’s high-quality products, ensuring minimal downtime and optimized system performance.

Why this partnership matters:

• Streamlined ordering: Using Parts Town’s robust e-commerce platform, customers can browse and order Armstrong products, supported by real-time inventory updates and order tracking;

• Comprehensive support: The partnership combines Armstrong’s technical expertise with Parts Town’s renowned customer service, offering troubleshooting, product advice, and tailored solutions; and

• Faster turnaround: Parts Town’s logistics capabilities ensure expedited delivery, keeping operations running smoothly and efficiently.

Armstrong Fluid Technology and Parts Town share a dedication to innovation, sustainability, and customer satisfaction. Commenting on the new partnership agreement, Ramakrishnan Ashok, head – parts strategy and engineering with Armstrong said, “We are excited to embark on this new initiative. Both organizations aim to set new standards for excellence in serving and supporting customers.”

Heatcraft Launches Kindness Initiative

Heatcraft Refrigeration Products invited contractors, distributors and the broader HVACR community to join in supporting Cool to be Kind, a new program that donates and installs advanced

refrigeration systems for local nonprofits. Nominations were open through December, with recipients chosen in January. Installations and volunteer days will follow in Spring or Fall 2025, helping industry professionals directly impact the communities they serve.

Launched in 2024, Cool to be Kind unites Heatcraft, contractors, distributors and employees in collaborative efforts to install premium refrigeration systems for organizations such as Liberty’s Kitchen and Giving Hope NOLA’s Food Pantry. Liberty’s Kitchen, a New Orleans-based nonprofit offering culinary training to youth, now benefits from a state-of-the-art system, enhancing operations and helping participants succeed. Similarly, Giving Hope NOLA’s Food Pantry, which has served vulnerable families since 2013, received much-needed refrigeration to expand its capacity.

Kristian Strand succeeds Jürgen Fischer as President of Danfoss Climate Solutions

NORDBORG, Denmark—Danfoss announced that Kristian Strand has been named president of Danfoss Climate Solutions. He succeeds Jürgen Fischer who, after 16 years with Danfoss, has decided to retire.

Strand, who is currently serving as divisional president, commercial compressors in Danfoss Climate Solutions, will join the Danfoss Group Executive Team and take over as president of Danfoss Climate Solutions as of April 1. Prior to his current role, Strand served as divisional president, refrigeration and air conditioning controls, in Danfoss Climate Solutions. He has played a crucial role in the Climate Solutions leadership team, driving segment strategy and performance.

“I’m honored to succeed Jürgen and to lead this exceptional team. I’m humbled by the responsibility and excited to build on the strong foundation Jürgen has established,” Strand said. “I look forward to working together with the Danfoss Climate Solutions team to continue driving the business forward.”

Strand

Launched in 2024, Cool to be Kind is a new program that donates and installs advanced refrigeration systems for local nonprofits.

Rheem Celebrates 100th Anniversary in 2025

ATLANTA—Rheem, a manufacturer in the water heating and HVACR industry, kicked off the New Year with the launch of its 100th anniversary celebration—a major milestone reflecting a century of excellence, innovation, and ingenuity. Rheem attributes its legacy of success to the company’s nearly 14,000 dedicated employees, its unwavering commitment to customers and industry partners, and an entrepreneurial drive that has made the company a global leader in the marketplace. Events to honor the centennial will run through 2025.

“As we celebrate Rheem’s 100th anniversary, we reflect on the incredible journey that has brought us to this moment — a journey fueled by innovation, dedication, and the strong relationships we’ve built with our customers, partners, and employees. From the early aspirations of our founders through our evolution as a global leader in sustainable water heating and HVACR solutions, Rheem’s success is a direct result of the values that have guided us for nearly a century,” said Chris Peel, CEO, Rheem. “As we look to the future, we are excited about the contributions we will make to help shape the next 100 years of progress in our industry to build on Rheem’s legacy.”

Rheem’s rich history dates back to 1925 when the Rheem brothers—Richard and Donald—founded the company in California to manufacture steel drums, barrels and other metal products in a plant that became renowned for its cutting-edge technology. One innovation led to the next until the company became synonymous in the industry with breakthrough solutions and technological advancement. Now, one hundred years later, the company is known for being at the forefront of heating, cooling and water heating solutions.

Rheem has planned celebrations around the globe to commemorate its centennial with milestone events such as the sealing of a historic time capsule filled with memorabilia that is slated to be opened in 2050. Rheem’s newly launched anniversary microsite Rheem.com/100 will capture Rheem’s 100 years of innovation.

Visitors will be able to glean insight into Rheem’s history by way of vintage advertising, videos, and a showcase of past and current product innovations.

The last word in humidity control

Commercial hydronic equipment, residential indoor air quality (IAQ) and ventilation

The Dwyer Instruments Series RHPX Humidity and Temperature

Transmitter monitors the humidity and temperature for building control functions to maximize occupant comfort and minimize operating costs. Product applications include air economizers, outdoor humidity and temperature reference, building energy management systems, commercial HVAC systems, clean rooms, data centers, pool room humidity monitoring and museums. The transmitters are UL 2043 compliant which allows installation into the plenum space. Designed with a removable terminal block, attached lid, and cable management for easy installation. The device features capacitance polymer humidity sensors and comes in both 2% and 3% accuracies with an optional two-line alphanumeric LCD display also available. The Series RHPX can be optionally configured to supply absolute or relative humidity or dew point in addition to enthalpy. https://dwyer-inst.com

The Broan ONE was created to simplify the design, specification, and installation process while delivering superior air quality in a low-profile design. This ERV features a fast, simple installation, saving the installer up to 20 minutes per unit thanks to the autobalancing and self-adjusting VIRTUO Technology. The airflow configuration can be swapped with the flip of an integrated selection switch, eliminating the need to specify different models to accommodate mirrored floor plans and providing simplicity throughout the design and installation processes. The integrated LCD screen provides intuitive cfm selection in 1 cfm increments throughout the airflow range, providing real-time cfm and watt usage values. Horizontal and wall mount options provide location flexibility to accommodate various application needs. https://broan-nutone.com/en-us

Greenheck ’s XG-FCI-600 constant volume fan-powered terminal units are engineered to provide a balance of quiet operation, minimal footprint, and a broad airflow range with capacities from 200 to 4,400 cfm in six casing sizes. XG-FVI500 variable volume fan-powered terminal units, with capacities ranging from 150 to 5,600 cfm in seven casing sizes, provide comfort to zones by intermittent parallel fan operation resulting in lower operating costs. Both models are AHRI-certified

and feature low-leakage construction, high-efficiency singlespeed and electronically commutated (EC) motors, and a wide range of control options to suit any application. A removable bottom access panel provides easy access to the fan motor/blower assembly for servicing and single-point electrical connections simplify installation. The line also includes single duct, dual duct, and retrofit models. www.greenheck.com

RapidPURE is an air purification device utilizing bipolar ionization to treat air within HVAC system ducts and occupied spaces. Its primary benefit is to inactivate and reduce airborne viruses, bacteria, mold, odors, VOCs, allergens, and particulate matter, ensuring a cleaner and healthier indoor environment. RapidPURE is designed for easy installation and maintenance-free operation, making it ideal for various settings. Featuring a unique angled design, it maximizes ion output levels within ducts and occupied spaces, ensuring more ions are released into the air and enhancing the device’s effectiveness. RapidPURE’s circular shape also simplifies installation. Unlike square-shaped devices that require challenging square cuts in ducts, the circular shape allows for easier and faster installation, reducing the time and effort required by installers. Its safety certifications (UL 2998, CARB, ISO 16000) emphasize the importance of zero harmful emissions and align with upcoming ASHRAE standards, such as ASHRAE 241. www.wellairsolutions.com

Allanson ’s AirGuard C600 and AirGuard C600-M are commercial-grade UVC Air Purification Ceiling Fixtures with multi-stage filtration and UVC sterilization chambers that purify indoor air up to 99.99%+. Using a cross-flow fan, the Allanson AirGuard C600 and AirGuard C600-M circulate the air multiple times every hour. Each unit includes 2 filters (pre-filter and H12 graded or medical grade H13 HEPA filter respectively), and a powerful 36W UVC lamp. The 2-stage filtration purifies any air that passes through the unit. https://allanson.com

The Benchmark E electric boiler is designed for commercial and institutional applications seeking sustainable and efficient heating solutions. Available in five sizes ranging from 216 kW to 684 kW, its Peak Load Management system optimizes energy usage by reducing peak loads and associated costs. This system intelligently adjusts power output based on customizable schedules, inputs from Building Automation Systems, or outdoor temperature sensors, ensuring energy consumption aligns with offpeak electricity rates for maximum savings. The incorporation of an SSR modulating element group allows for precise low-load control, enhancing efficiency and performance during varying demand periods. Boiler Sequencing Technology (BST) enables seamless coordination of up to 16 units, ensuring balanced load distribution and redundancy for uninterrupted operation. Additionally, BST facilitates easy integration with gas-fired Benchmark boilers, creating a versatile hybrid plant capable of flexible energy sourcing and optimized cost management based on current energy prices www.aerco.com

optimal efficiency and reliability. Available in 32 sizes, from 270kW to 1200kW (903 MBH - 4013 MBH), the EWx Series features right and Left units for zero side clearance, multiple unit installation, SCR standard for infinite turn-down, reduced cycling, and extended component life, and is suitable for glycol systems with a maximum operating temperature of 230˚F and 150 PSI maximum pressure. www.sussmanboilers.com

Remforce is an innovator in remote monitoring. With the ability to integrate hardwired sensors and/or network protocol, you can monitor virtually anything. Used extensively in the HVAC industry, Remforce’s remote monitoring platform offers comprehensive dashboards that display realtime data, historical trends, and alerts. It enables users to monitor multiple systems from a single interface. This not only improves efficiency but also helps identify potential issues before they escalate, minimizing downtime and maintenance costs. The system can be programmed to send alerts via email, SMS or phone escalation if parameters exceed predefined limits, ensuring that your maintenance team can respond promptly. The system monitors boilers (hydronic and steam), burner controllers, chillers, power, air handlers, roof-top units, make-up air, leak, CO, and more. https://remforce.com

The Sussman EWx Series next generation Electric Hot Water Boiler is a compact, environmentally friendly electric boiler. Its small size allows for easy retrofitting into modern boiler systems, making it a popular choice for those looking to transition to a hybrid or complete electric hydronic heating system. The EWx features state-of-the-art connectivity, a user-friendly interface, and proven technologies, ensuring

The Cleaver-Brooks ClearFire-CE (CFC-E) condensing boiler achieves up to 99% efficiency. The key to the CFC-E’s remarkable efficiency is our advanced TurboFer technology. This cutting-edge heat exchanger is designed to maximize heat transfer with its counterflow design and extended surface area, delivering high performance in a compact footprint that fits through a standard 36-inch doorway for capacities of 3000 MBH and smaller. The CFC-E is equipped with burner and controls technology enhancements, including inherent O2 trim without the use of sensors and integrated controls that ensure optimal performance. The boiler’s intelligent design guarantees optimal efficiency and reliability, while the sophisticated integrated control system seamlessly integrates with building management systems, offering precise monitoring and effortless control over operations. https://cleaverbrooks.com

Airxchange ’s new Blue Wave Energy Recovery Wheel is designed with segmented media for easy removal and cleaning — never worry about reduced performance. The wheel can be deep cleaned and washed when dirt, oily VOC’s, smoke, or biologicals impact energy transfer, restoring both sensible and latent effectiveness to original factory performance. Compact wheel design reduces cabinet size and carryover and ridged cassette assembly slides out for easy access to all components. The patented process permanently bonds desiccant to the energy transfer media. Even after repeated washings over years of operation, the desiccant remains in place. The stainless steel welded wheel construction and patented polymer energy transfer media will not corrode even in coastal and marine environments while AHRI-certified software guarantees performance under any operating condition. www.airxchange.com

Today’s Software for Today’s Service

HVAC service software must keep pace with business growth and ever-evolving needs for speed, accuracy and service. Software is invaluable to HVAC contractors because it streamlines operations, enhances efficiency, and drives business growth in an increasingly competitive industry.

Call Rail

Market with confidence with Call Rail. CallRail’s Call Tracking lets you track calls, texts, forms, and chats as easily as you track clicks. Get the metrics you need to spend smarter on everything from paid search to print ads in one easy, powerful dashboard. Don’t waste another penny on under-performing campaigns. See which channels generate more leads and maximize your ROI. Tailor every lead’s experience with personalized call routing, hold messaging, and other automations based on their campaign source. callrail.com

Coolfront by FieldEdge

Coolfront Mobile sources say this is the leading zero-cost, flat rate pricing app for contractors in the HVAC, plumbing, and electrical industries. With over 20 years in the industry, Coolfront services small to medium-sized service businesses with a fully managed database consisting of over 30,000 repairs

and 16,000 parts. Coolfront’s unique pay-as-you-go model allows contractors to pay for what they use.

Customers receive unlimited training and support along with access to Coolfront’s many Add-On’s including Google Calendar, QuickBooks, and payment collection. coolfront.com

Data-Basics, Inc.

SAMPro Enterprise is a complete service software system designed for HVACR, Plumbing, Electrical, Mechanical, and other Specialty Service Contractors and National Maintenance Organizations. The end-to-end integration allows firms that need field service management software and construction software the ability to oversee all aspects of an organization within one management system.

SAMPro’s comprehensive suite of field service software and construction management components are developed to work seamlessly together, eliminating compatibility issues and

Coolfront Mobile

creating a single-source solution for contractors in a variety of industries. databasics.com

FM HERO

FM Hero, a leader in HVACR compliance and efficiency solutions, has officially launched FM Hero Team, the latest expansion to its innovative platform. Designed for contractors and facility teams, FMHero Team is a robust, all-in-one compliance suite tailored to teams of any size, streamlining operations and ensuring compliance with ease.

FMHero developed Team to help HVACR contractors and in-house facilities groups with multiple technicians navigate the challenges of compliance while improving profitability and reducing waste. With features like refrigerant inventory tracking, cylinder management, and service documentation, FMHero Team empowers all technicians within their company to operate more efficiently while staying ahead of regulatory demands.

In addition to tracking refrigerant use and cylinder activity, FMHero Team offers a suite of features, including:

• User management to support multiple technicians and roles; Complete asset service history;

• for seamless reporting and audits; Web platform access to centralize data and reporting for management; and

• All the features of the free FMHero mobile app, such as scan-and-go capabilities. fmhero.com

FIELDBOSS

Highly configurable and flexible, FIELDBOSS offers a range of scheduling features that can help you manage your field service operations more efficiently. With real-time job monitoring and visual scheduling tools, our HVAC scheduling software helps service managers and dispatchers gain full visibility into job assignments, technician skills and availability, and more. fieldboss.com

FieldEdge by Xplor

Sources say FieldEdge is the leading trusted solution for HVAC software and the proven HVAC software for heating and cooling businesses. With FieldEdge, technicians are equipped to ramp up efficiency, generate bigger tickets, and provide even better customer service. fieldedge.com

FM Hero

Schneider Electric

Well-Being Sensors are versatile, adaptable multi-sensors designed to detect a wide range of environmental factors such as: Volatile Organic Compounds (VOC), CO2, Relative Humidity, Air Pressure, Temperature, Noise, Light, and Particulate Matter (PM).

These sensors incorporate state-of-the-art technology, ensuring exceptional precision in data collection. Their wireless installation, facilitated by peel and stick mounting

tape or screws, makes them perfect for retrofitting without the need for complex wiring or internal networking. Additionally, their tamper detection feature provides added security by triggering an alert when the sensor or its base is moved from its location or when the top cover is removed for maintenance. Furthermore, the EcoStruxure Building-IoT sensor solution platform offers real-time data management through a single

gateway, streamlining the monitoring of various IoT device types. se.com/us

SERA

Supercharge your HVAC, plumbing, and electrical business with Sera. Straight-up tools for straightforward growth—because your hard work deserves more profit. Sera organizes everything you need in one field services platform, automating the simple stuff so you can spend more time on what’s most important. Manage all jobs and clients;

• Optimize route planning and dispatching;

• Batch and send invoice quickly; and

• Eliminate having to give customers two-to-three hour wait times.

HVAC contractors need and want software that solves their top HVAC problems. Sera gets rid of the headaches in your HVAC business: messy schedules, confusing job tracking and tons of paperwork, with one Sera solution. sera.tech

ServiceTitan

ServiceTitan powers HVAC businesses to the next level. From boosting productivity and delivering real-time views of profit and performance, to providing tools that scale businesses,

FieldEdge

Simpro

ServiceTitan is software built to help HVAC businesses solve the challenges they’ll face now and in the future. Contractors can accomplish more with less when powered by AI integrations that provide real-time insights, team tracing and an overall boost to productivit. ServiceTitan sources say the platform will “redefine what five-star customer service means, with solutions that keep the work your team does and the demands of your customers synced at all times.” servicetitan.com

SIMPRO

Simpro field service management software empowers businesses to streamline operations, improve decision-making, and drive growth. Ideal for residential and commercial projects, Simpro handles multi-phase jobs, preventive maintenance, and service work with ease. With over 20 years of innovation, Simpro’s all-in-one platform centralizes operations, automates workflows, and enhances efficiency. From job estimates to invoicing and asset tracking, Simpro delivers the tools needed to scale effectively, boost profitability, and provide exceptional customer experiences. simprogroup. com

Successware

They will train a staff on all the platform’s intuitive features. And if a contractor ever has questions while using Successware, a responsive customer service team will get them right back to work. successware.com

Thryv

Thryv provides everything a business owner needs to grow and run a small business, all in one place, sources report.

Thryv is designed to flex and scale as a business’s needs evolve and the business grows.

Whether the owner wants to attract new customers, scale the business, manage day-to-day or bridge communication gaps—Thryv small business software has got them covered. thryv.com

Vertical Market Software

Vertical Market Software is a leading provider of enterprise software in the HVAC and mechanical Industry. With over 18 Applications that help an owner manage construction projects, service contracts, preventative maintenance scheduling, accounting with built in payroll or even small tool/equipment tracking, the Ventus platform can help the contractor to effectively manage their business. With over 39 years of expertise in construction accounting, Ventus represents the pinnacle of innovation in software solutions. This latest platform combines the reliability of an on-premise system with the flexibility of cloud-based mobility, ensuring secure, realtime access for your field teams. verticalmarketsoftware.com

Successware is a data-driven, cloud-hosted business solution software for small and medium-sized companies in the trades industries.

Successware software will help the contractor:

• Manage the company more easily by automating numerous business processes and housing CRM, job booking, accounting, and reporting tools under one roof;

• Grow the customer base with helpful customer insights and robust marketing tools; and

• Increase profits by reducing overhead and technician downtime between appointments.

The Successware team has tailored its business management platform and mobile application to the needs of home services companies. They have worked hard to create the best CRM software for small and medium home service providers.

Successware’s outstanding customer support team will make an HVAC contractor’s switch to Successware simple.

WennSoft

Since 1995, WennSoft has been delivering purpose-built solutions for the trades. Today, over 600 customers turn to WennSoft to help them run their businesses as profitably and efficiently as possible.

WennSoft is fully dedicated to the Microsoft ecosystem, offering:

• The top-rated MobileTech app, utilized daily by over 11,000 technicians;

• ProjectStream 365, the leading solution built entirely on the Microsoft Power Platform, offers detailed job costing, extensive project management, and streamlined field service, all integrated with Dynamics 365 Business Central; and

• WennSoft professional services offer a comprehensive range of ERP migration and implementation solutions designed to maximize business value from day one of go-live. wennsoft.com

Areas of Commercial HVAC Specialization

Specialization offers HVAC contractors numerous advantages in a competitive market.

The HVAC industry continues to be a contracting area of vast opportunities. Robin Waite, a leading business coach based in the United Kingdom, but who works with US-based contractors, offers this list of areas of specialization in HVAC, and important qualifications for success in each.

Energy Efficiency

With increasing emphasis on sustainability, there’s a growing demand for HVAC professionals skilled in energy-efficient solutions. Specializing in energy auditing, retrofitting, and optimising HVAC systems can help businesses reduce their carbon footprint and lower operational costs.

Smart HVAC Systems

The integration of IoT (Internet of Things) technology has revolutionised HVAC systems, enabling remote monitoring, predictive maintenance, and energy management. Specializing in smart HVAC solutions involves expertise in IoT devices, data analytics, and system automation.

Indoor Air Quality (IAQ)

Poor indoor air quality can lead to health issues and discomfort. HVAC professionals can specialize in IAQ assessments, filtration systems, and ventilation solutions to improve air quality in residential, commercial, and health care facilities.

alacatr

Green Technologies

The adoption of renewable energy sources like solar and geothermal for heating and cooling purposes is gaining momentum. HVAC specialists can focus on designing, installing, and maintaining green HVAC systems to meet sustainability goals.

Specialized Markets

Many sectors like health care, pharmaceuticals, data centers, and food processing have unique HVAC requirements. Serving in these industries requires in-depth knowledge of regulatory standards, hygiene protocols, and specialised equipment.

Benefits of Specialization

Competitive Advantage

Specializing in niche areas allows HVAC professionals to differentiate themselves from competitors and attract clients seeking specialised expertise.

Higher Margins

Specialized services often command higher rates due to the expertise and value they provide. This leads to increased profitability for businesses focusing on niche markets.

Enhanced Customer Satisfaction

By offering specialised services tailored to specific needs, HVAC professionals can deliver superior outcomes, leading to higher customer satisfaction and loyalty.

Challenges and Consideration

Training and Certification

Specialising in niche areas often requires additional training and certifications to acquire specialized skills and stay updated with industry trends and regulations.

Market Demand

Before venturing into a specialized niche, it’s crucial to assess the market demand and growth potential to ensure a sustainable business model.

Investment in Technology

Specialized HVAC services may require investments in advanced equipment, tools, and software, which should be factored into business planning.

Regulatory Compliance

Different specialization areas may have unique regulatory requirements and standards that HVAC professionals

need to adhere to, ensuring compliance and quality assurance.

Strategies for Success

Here are some of the strategies you should follow for success in the HVAC sector:

Market Research

Conduct thorough market research to identify emerging trends, customer needs, and competition in the chosen specialisation area.

Networking and Partnerships

Collaborate with industry peers, suppliers, and manufacturers to stay updated with the latest technologies and opportunities in the specialized HVAC sector.

Continuous Learning

Invest in ongoing training and professional development to stay abreast of advancements in the field and maintain a competitive edge.

Customer Education

Educate clients about the benefits of specialized HVAC services and how they can contribute to energy savings, comfort, and indoor air quality improvements.

Quality Assurance

Focus on delivering high-quality services and prioritize customer satisfaction to build a strong reputation and gain referrals in the specialised niche.

Summing Up

Exploring specialization opportunities in the HVAC sector presents numerous advantages for professionals and businesses looking to thrive in a competitive market. With these tips mentioned above, HVAC specialists can meet the evolving needs of clients while contributing to sustainability and comfort in indoor environments.

Robin Waite is the founder of UK-based Fearless Business. He is a dynamic and inspiring public speaker, author, and international business coach. He has a passion for helping others succeed and reach their full potential, and his energy and enthusiasm are contagious. With over 20 years of experience as an entrepreneur and business coach, Robin has a wealth of knowledge and practical insights to share with his audiences. Robin Waite can be reached at https://www.robinwaite.com.

There’s Gold in Them Thar . . . Existing Customers

Customer retention is the cornerstone of business success, so make the most of what you’ve got.

“Your acquisition costs are a fraction of a fraction to retain an existing customer than it is to acquire new customers.”

The Gold Standard of marketing success is to be the company your market knows, likes, and trusts—aka the trifecta. Who better than your existing customers? They have already used you at least once, and you want to keep them coming back.

These days, it seems like everyone is trying to build an empire, but empires take growth to be able to scale. If your market is relatively fixed in terms of the number of prospects, homes, and thus, customers, how do you grow year-over-year? It’s simple, you have to pick up clients from your competitors. If the market pie is the same size, the only way to get more share of it is to take it from someone else, right?

Most companies focus exclusively on acquiring new customers, often at the peril of not retaining their current customers. As industry G.O.A.T. Ron Smith would say, the mission is to “Get and Keep

Customers.” It makes no sense to be adding new customers at one end of your pipeline while they’re leaking out of the other end.

We are all bombarded with five times as many marketing messages these days with no signs of it ever slowing down. That includes your customers, too. It’s important to build a top-of-mind fence (TOMA-Fence) around your herd to protect them from “predators” aka competitors, who are investing heavily to take them away so they can grow their empire.

The easy, often overlooked TOMA-Fence strategy is to market to your existing clients. It falls into the category of no-brainer. Your marketing spend is more effective and more profitable with current customers.

Your acquisition costs are a fraction of a fraction to retain an existing customer than it is to acquire

new customers. This lower cost of retaining and repeat business means a higher ROI on your marketing spend. Lower costs with better results.

Everyone knows that your conversion rates are higher with existing customers. They already know, like, and trust you, so they’re more responsive than prospects who have never used you before. It’s easier to tell your story and have them actually pay attention.

Repeat purchases and upsells/cross-sells increase your Lifetime Customer Value (LCV), too. LCV not only boosts your profits, it also makes your company worth more when it comes time to sell. One and done transactions hurts both profits and business value. Marketing to existing customers can build loyalty and create “stickiness” to your business, especially if you personalize the campaigns. That often translates into more word-of-mouth referrals, which everyone loves. You can’t do that as effectively with new prospects.

Sales cycles are also shorter with existing customers. They require less nurturing and education because they already know, like, and trust you, so what you recommend is taken at face value. Plus, there is often no competition as well. And, existing

customers usually invest in better, higher quality solutions with a higher Average Dollar Sale. The key to marketing to your existing customers is to not be a nuisance. It’s a delicate balance or serving versus annoying them. Avoid constantly “selling” at every point of contact. Here are some simple ways to market to your existing customers.

1. Outbound Calling—The old standby still works and segmenting your database can increase its effectiveness. Don’t forget to call sometimes just to check-in and see how everything is going.

2. Ringless Voicemail—Faster and cheaper than old fashioned out bounding, but the message has to be super short (<10-seonds) and super relevant; “Hey, it’s Tom from ABC Air. I was reaching out to schedule your heat safety inspection. Ring me back when you get a chance.” three words is roughly one second.

3. Text Blast—Super fast and easily targetable with segmented data. People respond to texts; 90% open with 3-minutes, open rate 98%. Like ringless VM, super short and relevant. “It’s time to schedule your annual heat check. What day works? ABC Air.”

4. Email Campaigns—Effective, but not as effective as they once were. They require more planning to execute well. Plus, email open rates are only 20-30%. Think about how you consume information… do you open all those emails?

5. Direct Mail—Direct mail still works the best, because it can be personalized. Execute monthly to upsell, cross-sell, fill seasonal lulls, CYA trail, and boost aided recall. Campaigns can be timely for the month/season. You can leverage creative graphics and incorporate your brand for aided recall when they have a need. Plus, you can make offers, including evergreen options that get held onto by the customer for future service. And the customer can set it aside and review it at their convenience. Direct mail works great with existing customers, and for only about $10/year+/- per client.

Ready. Set. Go build your TOMA-Fence around your herd and start mining the gold in your them thar existing clients. Profits now. Business value later. No brainer. Boom.

Contracting Business HVAC Hall of Fame member Tom Casey, Jr. is the “Been There, Done That” Mentor for True Legends Consulting, Ponte Vedra, FL. He can be reached at TC@TomfromFlorida.com.

Greetings, and welcome to “HVAC Chats,” a series of podcast episodes by Contracting Business and Endeavor Business Media—hosted by Nicole Krawcke, editor-in-chief of Contracting Business magazine and ContractingBusiness.com. HVAC Chats offers industry insights on the critical business management challenges that HVACR contractors face daily. Tune in today and learn how leading contractors are positioning their companies for future growth.

Understanding A2L Refrigerant Fundamentals Within the Regulatory Landscape

By Jennifer Butsch

The transition from hydrofluorocarbon (HFC) refrigerants to lowerglobal warming potential (GWP) alternatives is underway in U.S. HVACR sectors. Achieving future GWP reductions will require the use of some existing and new refrigerant options—of which many of the emerging candidates are classified as “lower flammability” A2L refrigerants. Recent updates to refrigerant regulations, safety standards and building codes are enabling the adoption of A2L refrigerants.

Although these refrigerants offer the potential for lower GWP and wide applicability across a spectrum of self-contained and remote commercial refrigeration applications, A2Ls are still a largely unknown commodity. Many stakeholders have a variety of questions and concerns that need to be addressed—mainly regarding their lower flammability classification.

To help answer these questions, Copeland recently produced an A2L Experts video series, in which Joe Summers, senior product manager for Copeland, and I introduce A2L refrigerants, provide an overview of the regulatory landscape, and explain the safety standards.

This article provides additional details to help support a greater understanding of A2L refrigeration. Please visit our A2L webpage to see the videos: bit.ly/ CopelandA2Lvideos

What does the A2L refrigerant classification mean?

A2L is a class of refrigerants that is defined by ASHRAE 34 as having lower toxicity and lower flammability (often referred to as mildly flammable). The ASHRAE 34

standard denotes refrigerant safety classifications with an alpha-numeric character shorthand. The first letter in a refrigerant classification is its toxicity rating, followed by a number to indicate its flammability rating. An additional subclass delineates flammable refrigerants that burn very slowly, indicated by the third letter in the sequence: L. Thus, A2L is defined as:

• A = lower toxicity

• 2 = lower flammability

• L = low burning velocity.

Safety Group

Increasing Toxicity Figure 1: ASHRAE 34 Refrigerant safety classifications

What is an HFO?

Lower-GWP A2Ls refer to a broad group of refrigerant types and blends including, but not limited to, pure hydrofluoroolefins (HFOs), pure HFCs and various combinations of both components. HFOs are a relatively new type of refrigerant alternative that were introduced to provide favorable environmental and performance characteristics. They are composed of at least one double-carbon bond. Not only do HFOs have zero ozone depletion potential (ODP), but they also reside in the atmosphere for a shorter time than legacy HFCs—resulting in GWP levels below global regulatory thresholds of 300 and 150. Many emerging

HFOs are used in blends to provide specific GWP and performance characteristics. In the U.S., some HFObased A2Ls are already approved and widely used within AC applications, including 1234yf and 1234ze.

Are A2Ls approved for use in commercial refrigeration?

In 2024, the Environmental Protection Agency (EPA) approved new A2L refrigerant options under its Significant New Alternatives Policy (SNAP) program, SNAP Rule 26, including: HFO-1234yf, R-454A, R-454C, R-455A, R-457A, R-516A and HFO1234z. The SNAP 26 proposal enables A2Ls to be used in much higher charges than R-290 (i.e., pounds compared to grams), which would make them likely substitutes for legacy HFCs such as R-404A and HFC134a. Mildly flammable A2L refrigerants are also approved for use in commercial refrigeration in many countries and/or regions around the world.

In 2023, under the authority of the American Innovation and Manufacturing (AIM) Act, the EPA published its Technology Transitions rule, which mandates new GWP limits and higher-GWP HFC restrictions across multiple HVACR sectors. Lower-GWP A2L refrigerants are among the approved alternatives that will help to meet these sector-based limits.

Which states have updated building codes that allow for the safe use of A2L refrigerants?

Building codes that regulate refrigerant use are adopted at the state or local levels. In recent years, industry has worked with states to update their building codes to support the safe use of A2Ls. Please refer

to AHRI’s A2L refrigerant building code map to check the state and local building codes in your region.

Why Are A2Ls Gaining in Popularity?

Global, federal and state regulations are driving the HVACR industry to transition to refrigerants that have a lower GWP than legacy HFCs. At the same time, many companies are setting aggressive short- and long-term sustainability and decarbonization targets, and the use of lower-GWP, energy-efficient equipment is essential to meeting these goals. Already in use in the global residential AC sector, A2Ls offer the promise of wide applicability across many types of HVACR equipment. Industry experts anticipate A2Ls to become commonplace in future commercial refrigeration and AC applications.

How do recent updates to safety standards set the stage for wider A2L adoption?

The 2021 update to the Underwriters Laboratories (UL) 60335-2-89, 2nd edition product safety standard was the first key step in enabling wider adoption—and supporting the imminent regulatory approval—of mildly flammable A2L refrigerants in commercial refrigeration. ASHRAE standard 15 was updated in 2022 with new guidance for A2L and A3 refrigerants in refrigeration systems, specifying requirements for safe design, installation and operation. The recent SNAP 26 ruling approved the use of A2Ls across a wide range of HVACR end uses.

When will mildly flammable refrigerants be used in commercial refrigeration and air conditioning?

A precedent has already been set for the use of flammable refrigerants in HVACR. For example, propane (R-290) is classified as an A3 (higher flammability) refrigerant, and has been used in low-charge, selfcontained commercial refrigeration units for more than a decade. Select A2Ls have been approved and are currently in use in residential and automotive AC applications. As the industry transitions toward lowerGWP alternatives—and the supporting regulations, codes and standards are in

place—mildly flammable A2L refrigerants will become more widely adopted. The EPA’s SNAP 26 ruling approved a variety of A2Ls for commercial refrigeration.

Are there any non-flammable refrigerants?

The natural refrigerant carbon dioxide (CO2; refrigerant name R-744) is a fully non-flammable refrigerant. As such, ASHRAE 34 gives R-744 an A1 classification (lower toxicity and lower flammability). However, although many legacy refrigerants also have an A1 classification, they have the potential for flame propagation—though very low—and will burn under specific circumstances. Thus, those refrigerants are also classified by ASHRAE 34 as A1s with a lower flammability designation.

How safe are the A2L refrigerants used in refrigeration systems?

Industry organizations and regulating bodies have conducted extensive research on the safety of A2L refrigerants in commercial refrigeration systems. To cause a flammable event, three conditions must be present:

1. Equipment must develop a leak.

2. The concentration of leaked refrigerant must exceed the lower flammability limit (LFL) threshold.

3. A flammable source of ignition must be present (e.g., a flame or high-ignition energy source).

LFL is the lower bounds of the concentration level at which a flammable refrigerant could ignite; conversely, the upper flammability limit (UFL) is the higher bounds of this concentration level. For a flammable event to occur, the concentration of flammable refrigerant must fall between these two boundaries.

Product safety standards have taken this research into consideration and developed risk mitigations that are designed to stay below the LFL threshold in the event of a refrigerant leak. Thus, the probability of a flammable event is significantly reduced.

How do product safety standards define charge limits and safe use guidelines of A2L Refrigerants?

Product safety standards, such as UL 60335-2-89, 2nd edition, provide guidance for the safe use of A2L refrigerants in various types of refrigeration equipment. One of the benefits of using A2L refrigerants is the potential for increasing equipment capacities via the use of higher charge limits in self-contained equipment. Per the UL 60335-2-89, 2nd edition product safety standard, A2L charge limits for selfcontained equipment are determined by multiple factors, which include refrigerated unit design and the LFL rating of the selected A2L refrigerant.

To learn more, visit Copeland.com

R-6072 ©2024 Copeland LP. All rights reserved. Annex CC testing protocols require original equipment manufacturers (OEMs) to design equipment to prevent flammable refrigerant concentrations in the event of a leak and verify that their equipment with more than 150 grams of refrigerant does not exceed 50 percent of the refrigerant’s LFL for an extended period.

For more information about the safe application of A2L refrigerants, please visit the E360 content hub. To learn more about the regulations driving A2L adoption, please visit the regulations page on our website.

Jennifer Butsch is director, regulatory affairs, for Copeland. Jennifer is responsible for managing activities related to Copeland’s policies, regulations, codes and standards as they apply to the HVACR market.

As temperatures rise, refrigerants need to work harder to keep people comfortable and maintain proper temperatures for food, beverages and pharmaceuticals.

For many regions in the U.S., December traditionally goes hand in hand with pulling thick coats, gloves, and scarves out of storage—and pressing heating systems into months of heavy service. But today, these same regions are experiencing mild winter months. In fact, according to the National Oceanic and Atmospheric Administration, 2023 was the warmest year on record for North America, South America, and Africa, as well as the second warmest for Europe. For the lower 48 U.S. states, winter 2023 was the warmest in 130 years, with temperatures more than 5˚F (2.8˚C) above average.

These days, even people in the Northeast U.S., can be comfortable outside in winter, wearing just jeans and a hoodie. Some households may even need to kick the air conditioning on in early December or early March. Needless to say, global warming is driving climate change and changes in the HVACR Industry. Over the past several years, contractors have been busy installing and servicing cooling systems in climate zones that historically haven’t needed

Higher Temperatures Create Higher Stakes for Refrigerants

by Charles Allgood

them. As temperatures rise, refrigerants need to work harder to keep people comfortable and maintain proper temperatures for foods, beverages, and pharmaceuticals. And they must do so without contributing to global warming and other environmental concerns. Consider the following demands, which raise the stakes for refrigerant performance and sustainability.

Demand 1—Help Reduce Global Warming

When discussing refrigerants and climate change, a natural starting point is global warming potential (GWP). That’s why the focus these days is on A2Ls, which offer significantly lower GWP than legacy refrigerants. The “big three” in the A2L arena— R-454A, R-454B, and R-454C—are now being selected for new-generation equipment solutions in various HVACR applications. A look at GWP reduction in a sampling of these applications tells the story:

• R-454A (Chemours Opteon XL40) and R-454C (Opteon XL20) can provide a 94% to 96% reduction in GWP as an alternative to R-404A, while offering similar performance.

• Applications that historically would use a new R-410A unit can

transition to R-454B (Chemours Opteo XL41), resulting in a 77% reduction in GWP.

The industry is also choosing HFO1234yf, which has a AR4 GWP of 4 and is used as a blend component in Chemours A1 and A2L products. Although A2Ls are for new equipment only, lower-GWP A1 refrigerant solutions can help in retrofits. For most applications using a higher-GWP HFC in an existing system, there’s likely a lower-GWP HFC/HFO blend for retrofit applications.

Demand 2—Balance Environmental Properties with Optimal Performance

The true innovation in refrigerant development lies in striking the optimal balance between environmental impact and performance for a diversity of applications. A2L refrigerants have been designed with the following important factors in mind, raising the bar in terms of performance and support for environmental priorities.

• Low GWP and zero ozone depletion potential (ODP);

• Reduced energy consumption;

• Circularity—ability to be recovered, recycled, and reclaimed;

• Lower operating costs over the lifetime of equipment;

• Safety—for technicians and end users;

• Overall performance—measured by capacity, reliability, and efficiency;

• Can be serviced by a large existing workforce of trained technicians;

• Responsible manufacturing focused on reducing carbon emissions; and

• Availability and supply chain strength.

Demand 3—Solve for Climate Zone Challenges

ASHRAE divides the U.S. into eight major climate zones. These range from Zone 1, which is very hot, humid, and dry, to the subarctic Zone 8. Between these two extremes, we find various levels of heat/ cold, humidity, and dryness. These climate zones provide system engineers with guidance for choosing the best designs—including refrigerant selection—so that each zone can be equipped with the appropriate system, optimized for yearround capacity, efficiency, reliability, and more. Here are a few scenarios to illustrate cooling and heating challenges in various

climate zones:

• Tropical—High heat and humidity put heavy demand on cooling equipment, from air conditioners to refrigeration systems. These cooling systems are likely to run most of the year, so choosing a highly energyefficient option is paramount.

• Hot, dry climates—Refrigerants need to work extremely hard and support systems that reduce issues like icing. In commercial applications, refrigerants must minimize large temperature swings.

• Colder ambient temperature zones—Cooling systems in these climates have limited use during the year, but they must perform reliably when needed.

• Climates where heating buildings is prioritized over cooling them— There is a transition from traditional AC-only units to new-generation heat pumps. Heat pumps must be properly sized to ensure occupant comfort and keep the heat pump from “struggling” to control humidity when operated in AC mode. Installations are already happening that

represent milestones for A2Ls—in and beyond commercial refrigeration. As climate change continues to “thaw out” winters and heat up summers, refrigerants will play an increasingly important role in keeping people and products cool and helping to reduce the impact that industry and society have on rising global temperatures. A2Ls are the foundation of the HVACR industry, offering a full toolbox of systems, components, and refrigerants that meet—in a highly efficient manner—the challenges of cooling and heating in various climate zones.

Charles “Dr. Chuck” Allgood holds a PhD in chemistry, has more than 30 years of experience in the HVACR industry, and is a respected speaker at many industry events. In addition to Chemours, he’s worked for the National Institute of Standards and Technology. Dr. Allgood has held a variety of research, development, business, technical service, training, and applications development positions with Chemours. Most recently, he has focused on the development of low-GWP refrigerants—including Chemours Opteon™ brand refrigerants—and educating industry professionals about the changing regulatory landscape and A2L refrigerants on the market.

NTI Launches New Commercial Refrigeration Training Course in Phoenix

Specialized two-month program features state-of-the-art equipment from leading manufacturers preparing graduates for immediate workforce entry.

LAS VEGAS—National Technical Institute (NTI), a state approved trade school offering training programs in HVAC, plumbing, and electrical, announced the official launch of its Commercial Refrigeration Training program at its Phoenix location. This specialized course is designed to prepare students with in-depth knowledge and hands-on skills essential for successful careers in the expanding field of commercial refrigeration.

In support of this new program, refrigeration equipment was donated by industry leaders, Hussmann; AMS Group, which includes Dover Foods and Hill Phoenix;

and Absolute Zero Refrigeration. These contributions provide students with access to state-of-the-art, industry-standard equipment, and ensures students train on the same systems they will encounter in the field.

“We have already beta tested this program, running several sessions over the past months. Students have responded enthusiastically and were ready to work in the field when they graduated,” said Jeff Kozloski, Phoenix campus director.

Preparing Students

NTI’s Commercial Refrigeration Training

course covers a wide range of industryfocused topics, from maintaining food quality and safety through advanced refrigeration technologies to implementing energy-efficient practices.

Commercial refrigeration systems are vital for hospitality and retail industries handling perishable goods, including supermarkets, restaurants, and food-related businesses. The two-month course equips students with the technical expertise to diagnose, repair, and optimize refrigeration systems for energy efficiency and regulatory compliance, with a curriculum that emphasizes energy-efficient practices and

Career Options to Pursue

Graduates of NTI’s program will be qualified for a range of careers, including:

• Refrigeration technician: With the growing food and beverage industry in Phoenix and nationwide, the demand for skilled refrigeration technicians has surged. Technicians are crucial in maintaining optimal storage conditions to preserve product quality and reduce waste;

• Maintenance engineer: Graduates may also pursue careers as maintenance engineers, where they will perform regular inspections, preventive maintenance, and repairs to ensure the longevity and efficiency of commercial refrigeration systems; and

• Refrigeration business owner: Equipped with knowledge of eco-friendly and energy-efficient technologies, NTI graduates will be positioned to develop innovative refrigeration solutions that meet the increasing demand for sustainability in the commercial sector.

“Now is the time to consider a career in the trades. With a growing population and the addition of new restaurants, the skills trade gap in Phoenix is wider than ever. The food industry sector urgently needs skilled workers, creating excellent

opportunities for those interested in learning,” added Kozloski. For more information about NTI’s Commercial Refrigeration Training course, please visit https://www.ntitraining.com/phoenix-commercial-refrigeration-program or contact (480) 591-4000.

SALES CONTACTS

SOUTH & WEST: SENIOR MANAGER, BUSINESS DEVELOPMENT

Randy Jeter Office: 512-263-7280 Cell: 512-426-9145 Fax: 913-514-6628 rjeter@endeavorb2b.com

EAST COAST: SENIOR MANAGER, BUSINESS DEVELOPMENT

Brian Sack Cell: 732-629-1949 bsack@endeavorb2b.com

ACCOUNT MANAGER MIDWEST

Bill Boyadjis 973-829-0648 bboyadjis@endeavorb2b.com

CLASSIFIEDS/INSIDE SALES: MEDIA ACCOUNT EXECUTIVE

Steve Suarez Cell: 816-588-7372

Office: 941-259-0867

ssuarez@endeavorb2b.com

DIRECTOR OF SALES, BUILDINGS & CONSTRUCTION GROUP

Joe Agron

941-200-4778

jagron@endeavorb2b.com

WHERE FACILITY CHALLENGES FIND SOLUTIONS

CENTRAL VALLEY

March 19-20, 2025

Modesto Centre Plaza

Modesto, CA

SOUTHERN CALIFORNIA

April 16-17, 2025

Anaheim Convention Center Anaheim, CA

NORTHWEST

May 14-15, 2025

Oregon Convention Center Portland, OR

RENO

August 20-21, 2025

Grand Sierra Resort & Casino Reno, NV

Consistency

is your best weapon.

Strategies for Overcoming Industry ‘Gut Punches’

What comes to mind when you hear the words “gut punch?” According to the Cambridge Dictionary, a “gut punch” is defined as a hard hit to the stomach, something that shocks and upsets you deeply. If you’re running a business, especially in the trades, you’ve likely felt this at some point. We often hear about the processes we need to implement to make our businesses run smoother. What we don’t often talk about are the gut punches that occur along the way.

Let’s dive into some gut punches we can all relate to and figure out how to overcome them.

Gut Punch 1: Cash Flow Crunch

Have you ever been in a cash flow pinch? What a rollercoaster ride that can be! Seasonality is a constant in our industry, and there’s no changing that. However, how we financially plan for the entire year can make all the difference.

• Save Aggressively: Put 10% or more of every deposit into a savings account. It adds up quickly and can provide a cushion during slow periods.

• Build Relationships: Partner with vendors and banks that want to see you grow. They can offer resources like favorable payment terms, lines of credit, and savings accounts that earn interest.

• Prioritize Payroll: Your team is essential to your success. High performers won’t work for free, and making payroll your top priority ensures you keep the talent you need to grow.

Gut Punch 2: Losing a Top Performer

Have you ever felt like your business was running better than ever, only to have your top performer quit suddenly? It’s a blow that can make you question everything.

• Always Recruit: Don’t wait until you’re shortstaffed. Continuously keep an eye out for talent, even if they’re inexperienced. Train them now so they’re ready when you need them.

• Ongoing Training: Regular training keeps your team prepared for the challenges they face daily. It may feel like there’s never enough time, but training should never be put on the back burner.

• Referral Program: Implement an employee referral program. Your team knows what it takes to succeed, and they’re likely connected to people who would be great additions.

• Stay Consistent: Consistency is your best weapon. While competitors might lack it, you can stand out by being reliable and consistent in your services.

• Avoid Retaliation: Don’t waste energy getting mad or trying to mimic competitors. Stick to your strategy. Customers appreciate professionalism, and giving competitors too much attention can backfire.

• Focus on Strengths: Worrying about competition can distract you from what you do best. Keep delivering great service, and your growth will continue.

Gut Punch 4: Upset Customers Despite Your Best Efforts

Ever felt like you’re going above and beyond for your customers, only to have some still call in upset?

• Set Realistic Expectations: Honesty is key. Customers choose you for a reason, so be clear about arrival times, parts availability, and installation schedules.

• Strategic Solutions: When a customer is upset, ask yourself, “What is best for the customer? What is best for the team? What is best for the company?” This approach will often lead to the right solution.

• Tailored Communication: Match your communication style to the customer’s preference—email for emails, texts for texts. This can improve response rates and satisfaction.

Gut Punch 5: Wearing Too Many Hats

Do you ever feel like you’re wearing all the hats and can’t seem to get everything done in the 24 hours you’re granted each day?

• Join a Best Practice Group: You’re not alone. Networking with others in similar situations can provide invaluable support and insights.

• Sales First: Your business doesn’t exist without sales. Prioritize generating revenue before tackling other tasks.

• Pace Yourself: Remember, this is a long game. It’s easy to get overwhelmed but take it one day at a time and plan carefully. Rome wasn’t built in a day, and neither is a successful business.

Alyssa Rogers is vice president of Rogers Heating, Cooling, Electrical, with offices in Lynchburg and South Boston, Virginia.

Gut Punch 3: New Competitor in Town

Just when you feel like you’re gaining traction, a new competitor enters your market. It’s easy to panic, but this is where focus matters.

If you’ve answered “yes” to any of these gut punches, know that you’re not alone. Whether it’s a late payment, losing a top performer, facing new competition, dealing with upset customers, or feeling overwhelmed, your business isn’t doomed. Take a deep breath, focus, and keep pushing forward.

Here for What’s Next in Heating

ECM CIRCULATOR PUMPS

HIGH-EFFICIENCY BOILERS

ELECTRIC KICKSPACE HEATERS

ELECTRIC ZONE VALVES

Get fast access to the latest breakthroughs in heating, like ECM circulators, high-efficiency boilers, electric kickspace heaters, and electric zone valves. Use our new part finder tool, up-to-date with the latest information from manufacturers, to quickly track down the replacements – even obscure parts from discontinued units. You can also get clear, deconstructed looks at complicated systems with on-site 3D diagrams.

Fuel sources can vary from gas to oil to electric and beyond. We stock units and parts for all of them, so when it comes to a supplier, there’s only one source you need.

200,000+ Products | 450+ Brands | Fast Delivery The

Roberto V., CEO & Operator at PEHVAC TradeMaster since 2018 | Customer since 2016

Elevate your space with energy-efficient comfort.

Explore three Daikin single zone, wall-mounted inverter heat pumps equipped with low-GWP (global warming potential) R-32 refrigerant.

DAIKIN ENTRA

The Daikin ENTRA single zone inverter wall-mounted systems provide energy effficient affordable comfort.

Up to 18 SEER2

Up to 9 HSPF2

Up to 11 EER2

ADDITIONAL INFORMATION

DAIKIN OTERRA

Our efficient yet discreet wall-mounted unit — the Daikin OTERRA — provides high efficiency comfort control.

Up to 21 SEER2

Up to 10.2 HSPF2

Up to 12.5 EER2

DAIKIN ATMOSPHERA

Daikin ATMOSPHERA was the first single zone R-32 ductless system in North America, providing modern styling with ultra-high efficiency for extreme temperatures.

Up to 27.4 SEER2

Up to 11.2 HSPF2

Up to 16.3 EER 2

Before purchasing this appliance, read important information about its estimated annual energy consumption, yearly operating cost, or energy efficiency rating that is available from your retailer.