Automatic Merchandiser – April 2025 by Endeavor Digital Editions

Growth Mindset

How Fresh & Easy Markets has grown to more than $4 million in annual revenue in less than three years.

Page 42

Healthy hydration supports wellness and sustainability trends

Page 24

AI, AUTOMATION & MORE: The tech driving the next era of convenience services

Page 30

The patented Brood gas infusion technology captures full flavor in a velvety texture with freshness, and aroma in an “On-Demand” concentrate format.

Fruit juice-based products made with a splash of green tea designed to be an alternative to hot coffee drinks.

Cold brew coffee based with oat milk for a dairy alternative offering a light healthy and cascading foamy nutritious drink.

10 Sustainability and AI are hot business trends for 2025

Sustainability and the use of AI would seem to be far apart from each other, but as operators attempt to accommodate the experience that customers seek, they are both roads that lead to success in B2B business climate.

24 Quenching a thirst for wellness

Healthy hydration drinks support wellness and sustainability trends in office convenience channels. 30 AI, automation & more: The tech driving the next era of convenience services

Get an exclusive look at the game-changing innovations shaping the future of convenience services, straight from the industry’s top technology leaders.

36 The NAMA Show: Where Business Moves Forward

Convenience service operators, industry leaders and top suppliers will gather at The NAMA Show to build high-value partnerships, explore innovative technology, discover revenue-driving products and learn best practices.

ONLINE EXCLUSIVES

Visit vendingmarketwatch.com for more on hot topics in vending, micro markets and office coffee service

Interviews, Expert Insight & Tips

OCS Operator

How to overcome the number one business killer

BEING UNDERCAPITALIZED IN BUSINESS IS A brutal existence. Great ideas, unbridled enthusiasm and a willingness to work hard are rarely enough to overcome a lack of capital. Learn from the experiences of other seasoned operators and get advice on how to weather the storm. vendingmarketwatch.com/55280316

Play VENDL | A weekly word game from VendingMarketWatch

Are you a vending veteran? A micro market maven? Or just passionate about the convenience services industry? Put your knowledge to the test with VENDL, the weekly word puzzle that’s as addictive as a perfectly stocked snack machine. Visit the VENDL archive to play puzzles you may have missed. vendingmarketwatch.com/VENDL

Podcast | At the right place, at the right time, with the right idea: Jim Brinton’s journey

Jim Brinton brought the micro market to convenience services. Some operators have told him that he not only transformed the industry but also saved it. In a two-part podcast series, Brinton explains how he arrived at the micro market concept, how to keep it fresh for 2025, and what he thinks is the next big thing for the convenience services industry. vendingmarketwatch.com/55275358 and vendingmarketwatch. com/55277094

Published by Endeavor Business Media, LLC

30 Burton Hills Blvd, Ste. 185 Nashville, TN 37215

800-547-7377

Vol. 67, No. 2

Business Staff

Market Leader - Security & Vending

Jolene Gulley (602) 315-9240 | JGulley@EndeavorB2B.com

Multimedia Account Manager

Jennifer Stephens (404) 861-1516 | JStephens@EndeavorB2B.com

List Rental InfoGroup

Michael Costantino

Michael.Costantino@infogroup.com (402) 836.6266

Kevin Collopy

Kevin.Collopy@infogroup.com | (402) 836.6265

European Sales, Sales Director

Julian Maddocks-Born +44 (0)1442 230033 | julian@itsluk.com

Representative ITSL Media, Sales Manager Benedict Hume, +44 (0)1442 288287 | benedict@itsluk.com

Editorial Staff

Editor-in-Chief Linda Becker (262) 203-9924 | LBecker@EndeavorB2B.com

Contributing Editors

Bob Tullio, Adrienne Klein, Joy LePree and Nick Montano

Support Staff

Art Director Meg Fuschetti

Production Manager Jane Pothlanski

Ad Services Manager Terry Gann

Audience Development Manager Delicia Poole

Endeavor Business Media, LLC

CEO Chris Ferrell

COO Patrick Rains

CRO Paul Andrews

CDO Jacquie Niemiec

COLA Tracy Kane

CMO Amanda Landsaw

EVP Security & Vending Mike Christian

Subscription Customer Service

877-382-9187; 847-559-7598

Circ.VendingMarketWatch@omeda.com PO Box 3257 • Northbrook IL 60065-3257

Article reprints reprints@endeavorb2b.com

Coffee | Lavazza coffee tab innovation could disrupt the single-serve segment

Lavazza develops Tabli, a 100% coffee tab that eliminates the need for a protective wrap during coffee extraction, along with a proprietary single-serve brewer for the tab. vendingmarketwatch.com/55279878

Operator News | Royal Refresh expands into Vegas market

Royal ReFresh, a micro market, office coffee service and pantry service operator based in Portland, has expanded beyond its Pacific Northwest roots to offer refreshment services in the Las Vegas market. vendingmarketwatch.com/55273533

Automatic Merchandiser (USPS Permit 017-280, ISSN 1061-1797 print, ISSN 1948-5697 online) is published 4 times per year in February/March, April, June/July and September/October by Endeavor Business Media, LLC. 201 N Main St, 5th Floor, Fort Atkinson, WI 53538 Periodicals postage paid at Fort Atkinson, WI, and additional mailing offices. POSTMASTER: Send address changes to Automatic Merchandiser PO Box 3257, Northbrook, IL 60065-3257. SUBSCRIPTIONS: Publisher reserves the right to reject non-qualified subscriptions. Subscription prices: U.S. $47.50 per year; Canada/ Mexico $81.25 per year; All other countries $116.25 per year. All subscriptions are payable in U.S. funds. Send subscription inquiries to Automatic Merchandiser, PO Box 3257, Northbrook, IL 60065-3257. Customer service can be reached toll-free at 877-382-9187 or at circ.vendingmarketwatch@omeda.com for magazine subscription assistance or questions. Printed in the USA. Copyright 2025 Endeavor Business Media, LLC. All rights reserved. No part of this

Bob Tullio

A frontline look at the future of convenience services

Linda Becker Editor-in-Chief lbecker@endeavorb2b.com

Facebook/VendingMarket

@VendingMagazine

linkedin.com/ company/2233840

instagram.com/ vendingmarketwatch

IN

LESS THAN A MONTH, I WILL BE ATTENDING MY FIRST NAMA Show — and I can’t wait. I joined Automatic Merchandiser just after last year’s NAMA Show, so this will be my first opportunity to experience the largest show for the convenience services industry. It almost goes without saying that the convenience services industry is getting smarter, faster and more customer-centric — except I will say it, because during nearly every conversation that our team has, with technology providers, operators, brokers and food and beverage CPG companies, that customer-first focus is top of mind. Whether it’s selecting products to stock, technology to address customer complaints or refund requests, optimized restocking — each of these has at its heart a focus on giving the customer what he or she wants. A poor customer experience will turn away a customer and, worse yet, can serve as the worst kind of word-of-mouth marketing you can have.

To help you prepare for The NAMA Show, our Bob Tullio interviewed industry leaders and asked: “What products made for operators are you currently most excited about?” and “What does your company have on the drawing board that operators might see at the upcoming NAMA Show?” Look for insights from companies like 365 Retail Markets, AVS Companies, Cantaloupe Inc., Gimme, Panoptyc and ProWatch Solutions, among others.

It almost goes without saying that the convenience services industry is getting smarter, faster and more customer-centric.

Also in this issue, we debut the winning and runner-up products in our annual Products of the Year contest. This year’s winners — and the entries — reflected market trends such as the continuing emphasis on healthy convenience and sustainability. In a crowded field, these 13 winning companies and the 13 runners up show that consumers’ preferences are changing, and operators should change with them to optimize sales.

Speaking of market trends and sustainability, contributor Joy LePree examines how healthy hydration drinks contribute to wellness and sustainability trends in the office convenience channels. Industry thought leaders from CPG brands such as Perfect Hydration, Hint, Sparkling Ice, Clearly Canadian and Chlorophyll Water offer their take on the hydration and functional beverage space.

In our operator showcase, contributing writer Adrienne Klein profiles Fresh & Easy Markets, an Arizona independent that has grown to more than $4 million in annual revenue in less than three years. Company CEO Jason Postl emphasizes how customer service as well as a focus on innovation have made all the difference.

KDP debuts new flavors in cold beverages

[ BEVERAGES ]

KEURIG DR PEPPER WILL INTRODUCE NEW regular and limited-time flavors across its brands, including Dr Pepper, 7UP, A&W and Snapple, throughout 2025. Dr Pepper Blackberry was the first release.

The move by Keurig Dr Pepper follows the success of and viral popularity for novel flavors such as Dr Pepper Creamy Coconut. The limited-time offering in 2024 was the most successful LTO carbonated soft drink to date, according to Circana reseach. In 2025, Keurig Dr Pepper plans to introduce 7Up Tropical, Snapple Peach Tea & Lemonade, Bai Simbu Strawberry, Bai Shala Coconut Strawberry, A&W Ice Cream Sundae and RC Cola Zero Sugar.

In addition to its nationwide launches, KDP will introduce a variety of retailer-exclusive and regional offerings throughout the year, featuring brands such as Sunkist, Crush and Mott’s.

VendingMarketWatch.com/55278712

Drinkable yogurt brand YoGusto to be acquired

Marquez Brothers International Inc., a familyowned company specializing in authentic, branded Hispanic foods, will acquire Hato Potero Farm Inc., the owner of the YoGusto brand. YoGusto drinkable yogurt products are positioned for the

“multicultural North American consumer market,” according to Marquez Brothers. YoGusto’s products include lactose-free milk, chocolate milk, sour cream and cheese. The company operates a plant in Clewiston, Fla., and a distribution center in Miami, providing jobs to approximately 70 staff members. VendingMarketWatch.com/55279753

Wonder brand hits the snack food aisle

Offering “a fresh take on classic indulgences with the same soft, fluffy texture,” Wonder brand is expanding into the snack food aisle with a new line of products.

The line includes crème-filled chocolate cupcakes, crème-filled confetti cakes, glazed and honey buns, miniature doughnuts in powdered, frosted and crunch coatings, pecan cinnamon twists, cinnamon rolls, brown sugar cinnamon donut sticks and peanut butter wafers.

Wonder brand is among the brands owned by Flowers Foods Inc. Others include Nature’s Own, Dave’s Killer Bread, Simple Mills, Canyon Bakehouse, Wonder and Tastykake. VendingMarketWatch. com/55276569

Nayax holds hardware prices steady for U.S. operators amid new tariffs

Despite new U.S. tariffs announced on April 2 on imports from countries like Israel and the Philippines — key assembly hubs for its products — Nayax Ltd. announced it will not raise hardware prices for its U.S. customers. The move underscores the company’s commitment to supporting operator growth and ensuring pricing stability despite a complex global trade environment. VendingMarketWatch.com/ 55279906

MORE ONLINE Sustainable fleet management practices earn Grupo Bimbo an award

VendingMarketWatch. com/55279408

Cantaloupe buys VendCentral

VendingMarketWatch. com/55277952

As consumer preferences evolve, operators must evolve with them

VendingMarketWatch. com/55276924

Sustainability AI

Sustainability and are hot business trends for 2025

By Bob Tullio, Contributing Editor

IN A RECENT EPISODE OF VENDING & OCS NATION PODCAST, I OUTlined key business development strategies that were designed to ensure your success in 2025. At least one business expert has validated some of the strategies that I have been promoting for years as a key to success in 2025, in

addition to focusing on the importance of the customer experience — an ongoing theme.

FOCUS ON CORPORATE SOCIAL RESPONSIBILITY

Make CSR — corporate social responsibility — a front-and-center defining characteristic of your company, a key aspect of your business model. CSR can involve charitable giving, committing to environmental sustainability, reducing your carbon footprint or creating educational opportunities for your employees, for instance.

In a Forbes article, “The 5 Biggest Business Trends For 2025 Everyone Must Be Ready for Now,” Bernard Marr, author of the article and 20 business advisory books, concurs. “Driven by both regulatory pressure and consumer demand, the move towards more environmentally friendly and sustainable business practices is certain to be a key

driver of change in 2025,” wrote Marr. “Most pressing of all, though, is the need to keep pace with changing customer demands, with data overwhelmingly showing that green credentials are a key factor in buying decisions.”

TRY AI FOR BUSINESS DEVELOPMENT

More advice from me: Give AI for business development a test drive. Gil Cargill is an industry consultant who I’ve talked about before. He’s developed programs specifically for vending, OCS and micro market operators, and he’s offered VendingMarketWatch.com readers and listeners a favorable program that allows an operator to dip their toe in the water and give AI for business development a serious shot.

“We’ve spent the last couple of years being wowed by the potential of generative AI and hearing about how it’s going to change the world. But 2025 is the year I believe we will start to see organizations move beyond the hype and start integrating generative AI into business strategy,” wrote Marr.

In “Human Plus AI: Redefining Work In The Age Of Collaborative Intelligence,” Marr noted that “according to Accenture’s research, generative AI will transform more than 40% of working hours across industries, with six business functions seeing over half of their work hours reshaped through automation, augmentation, and collaboration.”

As Cargill points out, now is the time to begin the use of AI as a business development tool. “The

operators who are early adopters will enjoy a significant competitive advantage,” he said.

Marr also beats the same drum we have been hearing in the convenience services industry for years: Customer experience is king, and he advocates the use of AI to generate greater insights.

By 2025, customer experience will be the defining factor that sets businesses apart in an increasingly competitive marketplace. As industries evolve and consumers become more selective, companies that prioritize seamless, highly personalized and memorable interactions will gain a significant edge. Beyond traditional competition on price and quality, today’s consumers expect brands to engage with them on their terms — delivering consistently exceptional

service tailored to their individual needs, Marr wrote.

Using AI and data analytics can help businesses understand the experience that customers are seeking. “AI and data analytics let businesses gather deeper insights into customer preferences and behavior, enabling ‘hyper-personalization at scale.’

Every interaction is informed by real-time data, ensuring that customers feel they are treated as valued individuals,” Marr said. “Omnichannel strategies are also becoming more sophisticated, ensuring a smooth transition between online and offline

touchpoints and providing a unified brand experience, regardless of where or how they choose to engage. This means businesses that put customer experience at the heart of everything they do will reap the rewards in 2025.”

Marr encourages businesses to focus on resilience, and again, AI is a key element. Resilience goes beyond simply enduring challenges, he says, requiring the ability to adapt swiftly and integrate flexibility into core operations. Navigating disruptions such as supply chain breakdowns, skills or labor shortages

Using AI and data analytics can help businesses understand the experience that customers are seeking.

— and the potential for external crises — demands a proactive approach. Understanding these risks is essential for companies aiming to stay ahead. With their predictive power, technologies like AI can play a crucial role in shaping this preparedness, he added.

“More than just ‘weathering the storm,’ resilience means developing the capability to respond to the unexpected, pivoting swiftly when conditions make it necessary into the foundations of the business. Understanding how risks like supply chain disruption, skills shortages, and even the likelihood of future pandemics could impact operations is critical in order to build the capacity to respond proactively. With its predictive capability, technology like AI is sure to play a role,” wrote Marr.

Marr adds, “As we move into 2025, it’s clear that businesses must be ready to adapt to a rapidly evolving landscape. From leveraging generative AI to embracing sustainability and enhancing customer experiences, the trends shaping the future are both exciting and transformative. By staying proactive and building resilience in the face of uncertainty, companies can position themselves to not only survive, but thrive in the coming year.” ■

About the author VendingMarketWatch. com contributing editor and industry consultant

Bob Tullio is a content specialist who advises operators in the convenience services industry on how to build a successful business from the ground up and advises suppliers on how to successfully connect with operators. Tullio’s YouTube channel, b2b Perspective, is designed to “elevate your business in two minutes.” Visit www. tulliob2b.com or email bob@tulliob2b.com.

2025 NEW PRODUCTS OF THE YEAR

Automatic Merchandiser announces this year’s winners and runners-up in 13 product categories.

By Linda Becker

CONGRATULATIONS TO THE 2025 READERS’ CHOICE NEW PRODUCTS OF the Year award winners and runners-up in 13 categories – healthy snack, protein and meat snack, salted snack, cold beverage, cookie and pastry, OCS product, OCS equipment, food, equipment, candy, micro market solutions, security and technology. Automatic Merchandiser would like to thank everyone who submitted a nomination for our Readers’ Choice awards for vending, micro market and office coffee service, as well as to those who took the time to cast their vote.

The following winners and runners-up received the most reader votes as the most popular new offerings in 2024.

CANDY & GUM

WINNER: Welch’s Juicefuls Fusions in a 4oz Peg Bag

Welch’s Juicefuls Fusions are delicious, juicy- lled snacks that pack a avorful burst in every bite. With Welch’s Juicefuls Fusions, two fruits come together in every bite — one avor on the outside, and one avor in the juicy center to create a twoin-one treat Welch’s calls 2 in 1 Juicy Fun! Made with natural avors and colors from natural sources, the latest 4-oz peg bag variety includes blueberry raspberry, peach green apple and watermelon lemon in every pack.

RUNNER-UP: Peanut Butter Everbar

COLD BEVERAGES

WINNER: Dole Energy Delight

Dole Energy Delight combines the refreshing taste and bene ts of juice with an energy-boosting green tea complex. ink of it as an energy drink for people who do not like the taste of traditional energy drinks.

Layers of crispy wafer, creamy peanut butter and milk chocolate — Peanut Butter Everbar is ready for the snack-time spotlight. Non-GMO and cra ed with cocoa for a richer taste, and milk for creamy indulgence, this bar is a guilt-free upgrade to the classic American treat. Snack smarter and indulge better.

COFFEE, TEA & OSC CONSUMABLES

Dole Energy Delight is made with 50% fruit juice and 80mg of ca eine derived from natural green tea. It is enhanced with a Vitamin B complex for energy that lasts. Dole Energy Delight is available in two tropical avors: Mango Strawberry and Citrus Sunrise.

WINNER: Nestle Professional Solutions

Seattle’s Best Coffee Lighthouse Blend

Introducing Seattle’s Best Co ee Lighthouse Blend wholebean co ee from Nestle Professional Solutions, cra ed for the freshest cup and tailored to the tastes of a new generation. Lighthouse Blend is made from the lightest roast Latin American co ee beans, designated for bean-to-cup machines. is blend o ers a smooth, sweet avor with subtle citrus notes, adding brightness to any day.

RUNNER-UP: Blues Brothers Coffee

Blues Brothers Co ee brings legendary avor to your cup, inspired by the soulful spirit of the Blues Brothers. Cra ed for co ee lovers, three distinct varieties promise an unforgettable experience.

• Bluesmobile Medium delivers a smooth, balanced roast for cruising through your day.

• Rawhide Espresso packs a bold punch with a rich, smoky intensity that powers every mission.

• Jake & Elwood’s Liquid Gold dark-roasted blend provides a velvety chocolate nish for a decadent treat. Available in 10.5-oz tins and 2-lb bags, the co ees are suited for OCS operators looking to o er customers a premium co ee experience that hits all the right notes.

RUNNER-UP:

Perfect Hydration alkaline water

Perfect Hydration’s 16-oz. in nitely recyclable aluminum bottle is the ultimate water option for busy, active people who care about the environment. e bottle can be recycled just like a can, but the twist cap allows for convenient resealability and sustainable hydration on the go. e crisp, refreshing, alkaline water features electrolytes for taste and 9.5+ pH level. Alkaline water is known for faster hydration, enhancing energy and supporting a more balanced pH level throughout the body, which can lead to improved mental clarity, immunity and overall wellness.

EQUIPMENT

WINNER: CoolSmart Cooler

e CoolSmart Cooler from AVS Companies o ers a futureproof solution for your business. It comes prewired for seamless upgrades and supports a variety of tech integrations. It features a smart health lock for enhanced security and merchandise exibility as well as a removable slide-in, slideout cassette refrigeration deck to ease maintenance.

With 40% more capacity than comparable coolers, the CoolSmart Cooler optimizes storage while delivering versatility and reliability. Whether adapting to today’s needs or preparing for tomorrow’s opportunities, CoolSmart is the tech-ready cooler that grows with your business.

RUNNER-UP: Ice and water vending machine from Kooler Ice

e IM1000 Series III provides a sleek kiosk design with high-gloss Lexan, large price cards visible on all four sides, a heavy-duty, rust-free aluminum frame, and a double-walled insulated, larger-capacity ice storage bin. Like the company’s other models, the ice maker is securely located under a canopy for ease of service and to allow superior air ow.

e IM1000 Series III Ice Vending Machine has a heavy-duty stainlesssteel vending area with a protected, recessed bill validator and coin mechanism. It also includes the company’s IceTalk Monitoring System, which allows operators to monitor the machine continuously and ensures a consistent supply of premium ice and water.

COOKIE & PASTRY

WINNER: Sunbelt Bakery Chocolate

Chip Chewy Granola Bar

McKee Foodservice introduced the Sunbelt Bakery Chocolate Chip Chewy Granola Bar in January 2024, and it is already making waves in the cookie and pastry category.

Bursting with rich chocolate chips and a satisfyingly chewy texture, this bar balances avor and convenience. Made without additional preservatives, it o ers the fresh-baked taste Sunbelt Bakery is known for — the tastiest avors under the sun. Ideal for vending machines, micro markets and o ce co ee services, it is a snack that delivers on every level.

RUNNER-UP: Mrs. Freshley’s Apple Cinnamon Honey Bun

Mrs. Freshley’s Apple Cinnamon Honey Bun delivers a twist on the beloved classic, blending rich cinnamon swirls with delicious apple avor from real apples. Each bun is topped with a glaze that adds just the right touch of indulgence, creating a harmonious balance of sweet and tart in every bite. e latest creation from Mrs. Freshley’s is the perfect quick, portable snack when tastebuds want something delightfully di erent.

FRESH & FROZEN FOODS AND TREATS

WINNER: Mars Twix Cookies & Cream Ice Cream Bar

RUNNER-UP: Dole Whip

Indulge in Twix Cookies & Cream Ice Cream Bar, a delightful treat combining candy and ice cream. Featuring crunchy chocolate cookies, smooth caramel and creamy vanilla ice cream infused with even more chocolate cookie crumbles, it is the perfect way to create sweet, unforgettable moments.

Escape into the tropical avor of Dole Whip. Real, sun-sweetened fruit is blended with golden honey and frozen into a creamy treat. Single-serving cups make snacking easy and fun.

With real fruit, no arti cial ingredients and only 110 calories or less per serving, Dole Whip evokes the avors of a tropical world anytime. Dole Whip is available in Pineapple, Mango and Strawberry. Each 3.6 oz paper cup includes a spoon under the lid for on-the-go snacking.

HEALTHY CONVENIENCE

WINNER: Dole Smoothie Bowls

Topped with real fruit and crunchy granola, dairy-free Dole Smoothie Bowls are packaged in an ecofriendly, paper-based bowl for a healthy treat on the go. Dole Smoothie Bowls are available in two avor pairings.

Mango Gets

Mangosteen is made with mango, pineapple, passionfruit and mangosteen.

Mangosteen is sweet, tangy, juicy and delightfully fragrant.

RUNNER-UP: Popchips

Sweet Heat

Popchips Sweet Heat brings a ery fusion of avor in a balance of sweet and spicy. e light and airy chips have a delightful sweetness that quickly transitions into a mouthwatering heat. ey o er a unique avor experience that will keep you returning for more — and have half the fat of fried potato chips. is sweet, tangy, juicy and

Strawberry Meets Aronia is a unique blend of strawberry, banana, pomegranate and aronia. Aronia berries are a tart, tasty member of the rose family. Like blueberries, they are naturally rich in antioxidants.

Mars

Wrigley

Dole

Popchips

MICRO MARKET SOLUTIONS

WINNER: AVS

CoolRetail Market 700

e CoolRetail Market is a grab-and-go solution designed to help customers shop smarter while boosting the operator’s bottom line. Featuring weight-based technology built directly into the shelves, this advanced system ensures precise tracking of customer selections, reducing shrinkage and improving inventory accuracy. e design streamlines the shopping experience, allowing customers to grab what they need and go with ease. Operators gain valuable sales insights and enhanced e ciency, unlocking new growth opportunities.

Perfect for businesses seeking a cuttingedge solution, the CoolRetail Market combines convenience, reliability and innovation to transform how you sell and manage inventory.

RUNNER-UP:

Micromart Smart Stores

Micromart Smart Stores o er convenience, customer satisfaction and ease of operations for store operators, turning any location into a retail opportunity.

e smart store coolers have secure card validation, 99.5% accurate vision sensors, high de nition displays that attract consumers, and digital price tags with promotions that boost sales. e system is plug-andplay, with everything an operator needs to start selling immediately, including a VMS for easy operations management and sales reports. Smart store coolers are suited for any location where people work, stay and play.

when a coffee to go becomes an experience that stays.

We are honore that Franke Coffee Systems has earned Runner-Up in the highly competitive 2025 Vending Market Watch Readers’ Choice Best New Product Award for the A300 Fresh Brew!

The innovative A300 Fresh Brew, our compact and low-voltage (120V) bean-to-cup coffee machine, elivers exceptional freshness and taste while saving counter space. Perfect where space is limite but eman for coffee is high, the A300 Fresh Brew is available in plumbe or reservoir configurations to meet your operational needs.

us.coffee.franke.com

OCS EQUIPMENT AND SUPPLIES

WINNER: Seattle’s Best Coffee Café-Style Self-Serve Solution

Bring the co ee shop experience to consumers with cafe-style drinks from the Seattle’s Best Co ee COTI machine. e machine has a 21.5” touchscreen to ease ordering; an integrated cup, milk and sugar dispenser to deter the ; and the ability to serve 10 premium espresso beverages in under a minute.

Staying true to its roots, Seattle’s Best Co ee has been o ering a smooth taste, approachable quality and responsibly sourced co ee for more than 45 years. is low labor, stand-alone solution o ers a premium, freshly ground espresso experience for o ces, micro markets, airports, stadiums and other high tra c locations.

RUNNER-UP: A300 Fresh Brew compact coffee machine from Franke

e A300 Fresh Brew is the most compact co ee machine from Franke Co ee Systems Americas LLC yet, powered by a 120V electrical connection for ultimate adaptability to any space and providing great co ee anywhere.

Providing consistency with perfect co ee in every cup, the versatile machine serves both hot and iced co ee. It can hold two bean types, ground fresh on demand, along with two programmed water options for tea and hot water. e

A300 Fresh Brew is suited for spaces such as o ces and hotels with limited space and sta but high demand for quality co ee. It is easy to operate for sta and customers alike, with features like the automated cleaning system, intuitive menu and exible con guration (plumbed or water reservoir).

PROTEIN AND MEAT SNACKS

WINNER: Kind Protein Max Bars Kind Protein Max Bars have 20g of protein with no added sugar (1g of total sugar). With a nutrient-dense rst ingredient — peanuts — and coming in delicious avors like Sweet & Salty Caramel Crisp and Crispy Chocolate Peanut Butter, these bars ll the gap many protein bars are missing: texture and avor. e protein bars deliver on macros as well, making them a satiating snack where consumers do not have to compromise on nutrition or taste. Showing strong early velocity starting in C-store channels, these bars will be available nationwide in 2025.

RUNNER-UP: Venison Snack Sticks from Wenzel’s Farm

A high protein, grab-and-go snack, Venison Snack Sticks are made with grassfed venison and are gluten-free. O ered in three avors — Original, Teriyaki and Jalapeno Cheddar — the snack sticks are sold in a single-serve 1.5-oz package. Wenzel’s Farm o ers 14 beef snack-stick varieties and ve varieties of jerky, all cra ed in small batches and naturally hardwood smoked.

Wenzel’s Farm

SALTED SNACKS

WINNER: Planters Nut Duos

e combination of delicious avors and crunchy textures in Planters Nut Duos satis es whether you’re feeling fancy or not. Each nut is specially roasted to have its own unique avor, which makes them perfect to snack on individually but even better when enjoyed together for the most dynamic of duos. Choose between a convenient, resealable 5-oz bag or 2-oz on-the-go sleeve to keep handy as snacks for road trips, o ces and lunchboxes. e Nut Duos are available in Peppercorn & Parmesan; Bu alo & Ranch; and Espresso & Cocoa.

RUNNER-UP: Nissin Cup Noodles Paper Cup

With the same recipe and taste as Nissin Cup Noodles, Nissan Cup Noodles Paper Cups have microwavable packaging.

Nissan Cup Noodle changed from polystyrene to a paper cup manufactured with 40% recycled materials. ese paper cups are microwave safe, making them more structurally sound and more convenient to enjoy a cup of noodles.

Hormel

Nissin

SECURITY

WINNER: Panoptyc’s Sentry AI-powered walkout detection solution

Panoptyc’s Sentry is an AI-powered walkout detection solution designed to empower operators in the age of autonomous commerce. Sentry harnesses the power of proprietary arti cial intelligence to deliver high reliability, accuracy and security for operators seeking a proactive walkout detection system. is platform uses Panoptyc’s cameras or existing cameras to transform passive monitoring into a proactive, AI-driven security matrix. Sentry’s advanced algorithms analyze video streams to identify shopli ing indicators and trigger alerts for operator intervention.

Sentry o ers micro markets a scalable, futureproof solution, minimizing shrinkage, optimizing operational e ciency, and maximizing pro tability through the application of AI.

RUNNER-UP: ARMS from ProWatchSolutions

ProWatch Solutions o ers security and the monitoring services speci cally designed for the unattended retail industry. Using AI and analytics, ARMS (Automated Retail Management System) integrates with cloud camera products and micro market providers to provide comprehensive back-end monitoring and the detection.

• No plastic shrink-wrap

• Polystyrene-Free

• Made with 40% recycled fiber

• No added MSG & great taste

ARMS is tailored to solve the key challenges businesses face in the unattended retail industry. Using advanced AI technology, it delivers the detection and management solutions. ARMS provides security and enhances operational e ciency, ensuring self-service retail businesses remain protected and streamlined with customized security settings. is technology gives micro market operators valuable insights into their operations. It helps them identify and prevent the , reducing micro market losses by an average of 3 to 5%.

Panoptyc

ProWatchSolutions

TECHNOLOGY SOLUTIONS

WINNER: Smart Store by Cantaloupe

Cantaloupe’s Smart Store is a self-service retail solution that addresses common issues for vending operators like shrinkage. e customer presents payment at the pointof-sale (POS) to unlock the unit, grab the item(s), which are added to their cart, and then completes the purchase by pressing Pay and walking away.

e Smart Store features enhanced security with weighted shelf and camera technology that works with 99% accuracy. e Smart Store improves the consumer experience with touchscreens and audio assistance. It o ers a exible setup, enabling operators to scale store size and product mix, and integrates with Cantaloupe’s so ware platforms for e cient inventory management and reporting.

RUNNER-UP: PicoCooler Vision from 365 Retail Markets

e PicoCooler Vision is a large-capacity smart cooler with automatic product recognition. It creates a highly accurate and secure grab-and-go shopping experience, enhancing the unattended convenience service options available to consumers in semi-public locations historically addressed by traditional vending machines. With PicoCooler Vision, spacious shelves support high volume locations while allowing a larger product assortment in varying sizes and quantities. In the same footprint as a vending machine, fresh food and beverages can be merchandised together in a single self-contained storefront to satisfy consumers and increase transaction size. A combination of computer vision and arti cial intelligence (AI) ensures that consumers are charged for exactly what they take from the smart cooler. ere is no need to scan or vend. e cashless payment method used to initially unlock PicoCooler Vision is automatically billed for the consumer’s purchases, making for a true grab-and-go shopping experience.

365 Retail Markets

Cantaloupe

Quenching a thirst for wellness

Healthy hydration drinks support wellness and sustainability trends in office and convenience channels.

By Joy LePree, Contributing Editor

Driven by on-the-go wellness trends, healthier hydration products are quickly becoming the drink of choice in workplace convenience channels. And, as still water, sparkling water and flavored water continue to outperform sodas and high calorie offerings in office coffee service (OCS), convenience and micro markets, new and innovative “better-for-you” hydration options are flowing into these outlets.

Bottled water has long been a staple in the workplace and convenience markets, with a majority of Americans — 88% — saying they consume bottled water, according to a national survey conducted by the Harris Poll on behalf of the International Bottled Water Association (IBWA).

In recent years, bottled water has edged out other beverages across all outlets. The IBWA survey also shows that consumers’ thirst for still, sparkling, unflavored and flavored water surpasses that of other drinks, with 69% of respondents saying bottled water is among their most preferred non-alcoholic beverages, compared to soda at 61% and coffee at 60%.

A THIRST FOR WELLNESS AT WORK

“People are increasingly choosing beverages with fewer calories, so they are shifting away from less healthy packaged drinks and are choosing the healthiest option — bottled water,” says Jill Culora, IBWA’s vice president of communications. Consumers clearly agree. According to the IBWA study, of those who say bottled water is among their most preferred beverages, 59% deem no calories as important when selecting a drink, and 67% say a lack of artificial sweeteners influences their choice.

Jared Smith, executive vice president of commercial and business development with Perfect Hydration Alkaline Water, says his company also sees the shift away from old-school consumption habits in favor of more wholesome options.

“In general, the demand for healthier drinks is stronger than ever. While a midday sugary soda used to be a normal occurrence, soda consumption has decreased by 25% since its peak in 2000,” says Smith. “Consumers are searching for more functional beverages, opting for sugar-free brands and drinking more water at home and in the workplace.”

Alex Edwards, senior national sales director, foodservice and alternative channels, with Hint Inc., says his company has also seen consumer preference for healthier hydration options spill over into the workplace.

“Consumers in the workplace are increasingly reading labels, avoiding unhealthy products and gravitating towards better-for-you products,” says Edwards. “The human body struggles to metabolize products high in sugar and artificial sweeteners, especially in a sedentary office environment, so promoting healthier products in the workplace is in everyone’s best interest.”

The success of Hint’s flavored waters — including still waters infused with essential oils for a naturally fruity taste and sparkling waters enhanced with electrolytes for a fizzy experience — in workplace convenience channels proves it. “Hint products, a top item in OCS channels, provide guilt-free, grab-and-go convenience because they have no sugar, calories or artificial sweeteners, so consumers can stay hydrated by drinking Hint in the workplace all day long,” says Edwards.

Seeing an opportunity, Clearly Canadian recently entered the workplace convenience channel in a partnership with Vistar, according to Chris Andrews, vice president, away from home,

Hint still and sparkling waters have a firm foothold as a workplace pantry product. As more businesses embrace sustainability programs, Hint is now offered in aluminum packaging to meet workplace sustainability initiatives and provide employees with healthier graband-go options.

foodservice, with The Clearly Food & Beverage Co. LLC.

“Our mid-calorie, all-natural sparkling spring water is an ideal alternative for micro markets and vending in workplace settings, offering a refreshing change from traditional waters, diet sodas and full-calorie sodas,” says Andrews. “Clearly Canadian sparkling water provides a range of flavors that satisfy the demand for healthier, flavorful beverages but also injects fun and excitement into the workplace

environment. With nostalgic appeal, Clearly Canadian creates a memorable experience for employees and enhances their daily routine.”

EMPLOYEES SEEK MORE THAN JUST THIRST QUENCHERS

As the wellness trend continues, it is driving growth and innovation in functional beverages, which are flowing into the workplace as employers begin stocking breakrooms, vending and micro markets with hydration products that are more than just thirst quenchers.

Matt Levine, founder of Chlorophyll Water, says: “There is a growing shift toward functional beverages that support wellness, energy and hydration. Consumers are seeking drinks with natural ingredients, added health benefits and fewer artificial additives. Beverages infused with minerals, vitamins, antioxidants and plant-based nutrients are rising in popularity.”

Between consumer demand and a recent prioritization of wellness programs among corporations, workplace pantries are increasingly

Perfect Hydration offers a purified alkaline water in planet-friendly packaging. Perfect Hydration is bottled in the U.S. and packaged in 100% post-consumer recycled plastic or recyclable aluminum, resulting in a lighter carbon footprint.

Hint

stocking functional beverage options to promote better hydration and overall well-being. “Employers recognize that healthier hydration choices can improve productivity, focus and employee satisfaction,” continues Levine. “And employees now prefer beverages that do more than just hydrate. They want added benefits like immune support, detoxification and enhanced energy, so there’s a shift away from sugary sodas and artificially flavored drinks in favor of plant-based, clean-label hydration options.”

As a result, beverage producers are developing functional hydration products that satisfy the thirst for better health in workplace convenience channels.

For example, Chlorophyll Water is a plant-powered mountain spring water that meets Clean Label Project certification. Products that meet the certification have been tested for more than 90 environmental toxins, harmful chemicals and plasticizers. The water is enhanced with chlorophyll — the green pigment found in plants — and fortified with essential

vitamins A, B12, C and D.

“As employees look for health-conscious hydration options at work, Chlorophyll Water offers clean, functional hydration in a graband-go format, and it’s a great fit for corporate wellness programs as many companies promote health and wellness initiatives,” explains Levine.

Smith says Perfect Hydration Alkaline Water, which is also available through Vistar, is enjoying

Designed for on-the-go consumption, Talking Rain and Sparkling Ice beverages offer a variety of flavors and functional benefits that cater to the diverse preferences of workplace consumers.

Zero-sugar and low-calorie options align with the growing demand for healthier beverage choices in office settings.

Newly available in the OCS channel, Clearly Canadian flavored sparkling waters and Essence sparkling mineral waters provide a healthy alternative to sugary beverages. The nostalgic appeal of the iconic blue bottle leads to incremental sales for operators and enhances the consumer’s daily routine while being an environmentally responsible option.

success in these outlets for the same reasons. “Consumers are not looking for commodity options, but more functional products with health benefits. Studies show that many consumers are willing to pay a premium for high-demand products in settings where convenience is important — such as at the office. As a result, we are seeing a demand for these products in micro markets and vending for workplace-based consumption.”

He continues: “Alkaline water like Perfect Hydration is gaining ground in the bottled water space in these channels as it boasts a pH level of 9.5+ and offers a distinctive mix of electrolyte minerals for optimal taste.”

And, while employees still crave a caffeine hit now and then, they want it to be healthy, functional and flavorful. “Consumers are increasingly

Better security. Smarter insights. Stronger business

Let consumers access the products they need almost anywhere.

Offer fresh food, snacks, and beverages effortlessly with PicoCooler Vision—a secure, intelligent cooler that ensures frictionless access while helping operators minimize shrink and maximize efficiency. Powered by AI productrecognition technology, consumers simply pay, grab, and go.

Diverse products

Give consumers the essentials they need. With adjustable shelves, we can stock salads, sandwiches, smoothies, and other in-demand items.

Secure access

PicoCooler Vision is only accessible when payment is provided - eliminating concerns for theft.

Attractive design

PicoCooler Vision’s sleek design and compact footprint means it can fit virtually anywhere - lobbies, breakrooms, fitness areas, and more.

Effortless checkout

Checkout is as simple as pay, choose, and enjoy. Through our app, repeat buyers can even enjoy rewards and special promotions!

seeking zero-sugar options that offer flavor without the added calories, but there is also a noticeable shift towards beverages that provide a caffeine boost without the sugar and calories of traditional sodas,” says Missy Wyatt, senior vice president of sales with Talking Rain/Sparkling Ice.

As such, in addition to several zero-sugar and naturally flavored Sparkling Ice and Talking Rain sparkling water products, the company offers Sparkling Ice Caffeine, which provides “major flavor with a kick of caffeine” across the workplace channel, says Wyatt. “The zero-calorie sparkling water is infused with 10 mg of caffeine, vitamins and antioxidants, providing a refreshing pickme-up without the calories.”

SUSTAINABLE SIPS

As consumers are increasingly concerned about their own well-being as well as the health of the planet, hydration product packages have been receiving makeovers aimed at promoting sustainability.

“Sustainability trends are significantly influencing office beverage choices, and we’re proud to be part of this shift,” says Clearly Canadian’s Andrews. “Consumers are becoming more conscious of the environmental impact of their purchases, especially in the workplace, which has led to an increased demand for eco-friendly products and packaging. At Clearly Canadian, we support this trend by offering our beverages in premium glass bottles and using BPANI Gen II liners in our 12-ounce cans. These high quality liners contribute to better recyclability and help reduce the environmental footprint of our products.”

Chlorophyll Water’s Levine agrees: “Sustainability is increasingly shaping office beverage choices, with companies prioritizing eco-friendly

packaging, natural ingredients and products that align with their environmental goals.

“Chlorophyll Water provides a responsible option with its BPAfree, 100% recyclable bottle made from 100% recycled plastic, featuring CleanFlake label technology and Clean Label Project certification,” Levine continues. “Expanding on this commitment, we’re introducing our new aluminum cans to further enhance our sustainability efforts. Additionally, through a partnership with rePurpose Global, we ensure that for every bottle sold, the equivalent of one plastic bottle is removed from the ocean — closing the loop on waste reduction. These initiatives reflect the sustainability-driven choices that companies are incorporating into their workplaces today.”

Indeed, as many companies have initiatives to eliminate or reduce

waste and become more eco-friendly in their operations, some are banning single-use plastics or materials that are difficult to recycle, decreasing the pool of available beverages, says Perfect Hydration’s Smith. “However, innovative, planet-friendly brands like Perfect Hydration Alkaline Water are ahead of this curve and already offer 100% post-consumer recycled plastic bottles or infinitely recyclable aluminum cans and aluminum bottles, resulting in a lighter carbon footprint, so our packaging is never a barrier to purchase.”

As consumers and corporations continue to drink up wellness and sustainability trends, the future of OCS, convenience and micro market beverage options will likely extend beyond simple refreshment to provide better-for-you options that keep humans hydrated and the planet healthier. ■

As a functional water enriched with chlorophyll, purified water and essential vitamins, Chlorophyll Water is suited for on-the-go hydration in workplace settings where employees are increasingly looking for health-conscious options.

Chlorophyll Water

AI, automation & more: The tech driving the next era of convenience services

The future of convenience services is being redefined by cutting-edge technology, from AI-driven smart stores to next-gen payment solutions. In this exclusive look, top technology providers share the innovations they’re most excited about, the challenges they’re solving for operators, and what’s next on the horizon.

By Bob Tullio, Contributing Editor

In their book, “The Future Is Faster Than You Think: How Converging Technologies Are Transforming Business, Industries, and Our Lives,” authors Steven Kotler and Peter H. Diamandis suggest that technology is advancing so rapidly due to exponential growth. This means that technology improves not at a steady rate, but at a rate that increases continuously over time. How quickly? They define exponential technology as one that consistently doubles in power while also becoming less expensive. Operators have certainly witnessed the acceleration of technology over the years, with no signs of slowdown in sight. As competition heats up and artificial intelligence enters the picture, authors Kotler and Diamandis

appear to be on target. The technological offerings are only improving, and some of the leading products such as smart markets are becoming more affordable.

In recent interviews, I asked two questions to some of the industry’s technology leaders:

• What products made for operators are you currently most excited about?

• What does your company have on the drawing board or coming down the line that operators should be excited about and might see at the upcoming NAMA Show?

Not surprisingly, the technology leaders were quite excited about their current offerings and very enthusiastic about the NAMA Show and their future offerings.

SMART MARKETS GAIN GROUND

“It’s been really gratifying watching operators embrace PicoCooler Vision and Stockwell. These solutions are going toe-to-toe with traditional vending while also opening new doors — literally — for new client locations,” said Ryan McWhirter, vice president of product strategy at 365 Retail Markets. “Think of PicoCooler Vision and Stockwell as the dynamic duo that’s transforming a corner of the breakroom into a mini retail destination. And let’s be honest, who wouldn’t get excited about tech that makes a ‘fridge’ this cool?”

“We’re forging ahead with our vision for the ultimate smart store — giving operators a modular suite of solutions that seamlessly scale to any

Cantaloupe

location. Whether you’re looking to outfit a cozy office nook or an expansive corporate campus, 365 Retail Markets is busy ensuring you’ll have the right tools to be in command of your growth. From next-gen AI features to new breakthroughs in frictionless retail, our ‘drawing board’ is stacked with innovations that cater to real-world operator needs. Stay tuned because we’re just getting started,” said McWhirter.

SMART COOLERS CAN ADDRESS THEFT CONCERNS

“Over the past few years, operators have faced significant challenges in controlling theft and shrinkage, especially as they expand their businesses with micro markets and smart coolers. That’s why I’m incredibly

excited about the advancements we’ve made with Smart Stores,” said Jeff Dumbrell, chief revenue officer at Cantaloupe Inc. “This technology has been a game-changer, offering a proven, scalable solution that directly addresses these pain points. By integrating weighted-shelf technology that just works, operators can confidently expand their unattended retail offerings without the constant worry of shrinkage. The best part? Smart Stores are designed to fit seamlessly into their existing workflows, meaning drivers can follow familiar servicing processes while leveraging enhanced security and real-time inventory tracking.”

Looking forward, Dumbrell said Cantaloupe will debut its Smart Aisle technology at the NAMA Show.

“That will be the next evolution of Smart Stores for locations that are high traffic and need a combination of AI camera technology along with weighted shelves to track and charge exactly what a consumer takes out of a store.”

COMBINE AMBIENT, FRIDGE AND FREEZER IN ONE SMART COOLER

“We are very excited about our Micromart Smart Store, which does two times the revenue as traditional vending,” said Yang Yu, CEO of Micromart. “At the NAMA show, we will have a full Micromart Smart Store setup with ambient, fridge and freezer, plus our heating tower addon for operators wanting to serve hot food.”

Smart stores provide operators with a way to control theft and shrinkage in unattended retail locations. Smart stores fit into existing operator workflows and servicing processes.

Looking ahead, Yu said his company is developing an AI Copilot for Micromart Smart Stores, “using data from what’s selling and what isn’t, to make recommendations on what to sell, how much to stock each week, pricing and other insights. This innovative software application — coupled with our advanced hardware, including the digital price tags, and HD header displays — will be a new game changer,” he added.

THEFT CONTROL WITH AI CAPABILITIES

“We are particularly thrilled about ARMS and the advanced AI capabilities it brings to the table,” said Mark Kronenberg, president of ProWatch Solutions, about its ARMS (Automated Retail Management System). “ARMS revolutionizes the way operators manage and secure their unattended retail environments. By leveraging our cutting-edge AI technology, the system not only offers unparalleled theft detection but also automates routine monitoring tasks, effectively giving operators

valuable time back in their day. This allows operators to focus on enhancing customer experience and costeffectively growing their businesses rather than being bogged down by security concerns.”

Kronenberg said that at the upcoming NAMA Show, ProWatch Solutions is excited to showcase the latest advancements in ARMS, featuring new AI capabilities.

“Attendees will have the opportunity to experience firsthand how our enhanced AI technologies deliver unprecedented theft detection and operational efficiency for their unattended retail markets,” he said.

TECH-READY SMART COOLERS HELP FUTUREPROOF BUSINESSES

“We are very excited about our lineup of AVS Connect Cooler Markets that provide unattended retail solutions for our customers across a variety of industries,” said Keith Krail, director of marketing at AVS Companies. “Primarily utilizing our tech-ready CoolSmart cooler, we are helping futureproof businesses so that they can utilize and expand upon their equipment for years to come.”

Looking ahead to the NAMA Show, Krail said AVS plans to showcase a lineup of AVS Connect Cooler Markets featuring various technology integrations, including a POS terminal with a smart lock for daisy chain functionality, AI Camera Vision, a Load Cell (weight-based), and more. “We are working with several different partners to provide a full range of

A point-of-sale with a smart lock can include daisy chain functionality for multiple smart coolers.

Tablet-enabled vending management systems (VMS) can simplify unattended retail management and help operators streamline tasks. VMS technology simplifies inventory tracking, route optimization, sales reporting and analytics, cashless payment integrations and remote machine monitoring.

solutions for our customers that they can find all in one place,” he added.

AI-ENABLED VMS TECHNOLOGY CAN HELP OPTIMIZE OPERATIONS

“The vending and micro market industry is evolving fast, and we’re seeing some exciting innovations,” said Evan Jarecki, CEO of Gimme.

“Of course, we can’t talk about exciting tech without mentioning Gimme VMS — our modern, easy-to-use unattended retail management system designed to help operators achieve operational excellence without the headaches of legacy systems.”

Jarecki said Gimme has been working on multiple AI-enabled features in Gimme VMS. “We’re happy to talk about that and demo it for operators who visit the NAMA Show.”

Jarecki also offered a sneak peek at what’s coming down the line from Gimme. “We are live with scheduled report automations with AI-driven insights. We are developing in-app AI support to help with training, answering ‘how-to’ questions and AI-powered task automation.”

“Imagine delegating tedious tasks like smart merchandising adjustments, schedule optimization and commission reporting to AI — that’s exactly what we’re building. The goal is to take the burden off operators so they can focus on growing their businesses while AI handles the busy work,” said Jarecki.

AI-ENABLED WALKOUT DETECTION AND MONITORING

“We have a lot of exciting enhancements to our software, and some new tools for operators, which will be available to check out at NAMA,” said Bridger Keally, sales director at Panoptyc. “We just released a completely new walkout detection system

using AI on the backend, which is a game-changer in the industry. This new technology will identify walkouts with a much higher success rate, so even if thieves think they are being sneaky by avoiding the kiosk, our system will hold them accountable.”

“Our Shopper Sense monitor solution for deterrence in retail and micro markets will also be on display, as well as a new case-tracking portal, which gives operators visibility into whether their clients have opened the incidents we shared and track their resolutions,” said Keally.

into kiosk health and quickly allow operators to tie in ADM reports with Panoptyc locations. This will ensure we are always able to perform reviews and that operators have visibility to any blocks,” he added.

GRAB-AND-GO FRICTIONLESS SELFCHECKOUT FOR SMALL OFFICES

“We’re most excited about our GrabScanGo App Clip, which is a game-changer for small offices and co-working spaces looking to offer self-checkout without the need for

Among the technologies being developed is AI-powered task automation, which allows operators to delegate tedious tasks like smart merchandising adjustments, schedule optimization and commission reporting.

Max Weisbrod, vice president of product at Panoptyc, said they are continuing to fine-tune algorithms and workflows to provide better service. “A recent feature release saw an incredible 40% overall increase in suspicious incidents reported to operators week over week. As we continue to build out the Panoptyc ecosystem, operators can also expect more control and tooling on the front end. For example, a new installer dashboard will give visibility

a kiosk,” said Wilfred Martis, cofounder of GrabScanGo. “With no app download required, users simply scan a QR or App Clip code, scan their items, and pay instantly with Apple Pay, all within 15 seconds. This makes it perfect for co-working spaces with rotating members, offices with frequent visitors who need an easy, one-time checkout option and small micro market operators who want to serve these locations without investing in expensive kiosks.”

According to Martis, the company is planning to launch an Android instant app later this year. “It will bring the same frictionless, app-free checkout experience to Android users. This ensures that anyone in an office or co-working space — whether on iPhone or Android — can easily check out in seconds,” he said.

PORTABLE AND DIVERSIFIED PAYMENT TECHNOLOGIES

“In today’s economy, we know that diversification is the name of the game. Vending operators, in particular, are taking on additional revenue streams such as micro markets and breakrooms. To support our customers in their business journeys, we’re providing Nova Modu, our handheld POS, which lets you print receipts on the spot, opening up a world of business opportunities — like servicing food trucks and events,” said Pete Carmain, executive vice president of sales, North America, at Nayax.

“We’re also excited to offer our Nova Smart Cooler, with its AI-powered system which is perfect for offering fresh goods — whose instant product identification, precision weighing and payment-activated access provide the infrastructure for secure, efficient and profitable business.”

Carmain said that products that support new operator revenue streams — in addition to the triedand-true VPOS Touch for vending machines — go hand in hand with the end-to-end tool stack that Nayax equips its customers with, including management software, integrated payments and loyalty solutions. “We’re thrilled to be showcasing Nayax’s complete ecosystem for operators at the NAMA show,” he added.

OPTIMIZE FRESH AND FROZEN FOOD MERCHANDISING OPPORTUNITIES WITH COOLERS AND FREEZERS

“We’re thrilled to introduce our brand-new line of open-air coolers, designed specifically to keep perishable foods fresher for longer while maximizing product visibility,” said Randy Skyba, vice president of sales and marketing at Due North. “These sleek, high performance coolers are a game-changer for grab-and-go merchandising.”

“We’re also rolling out our innovative and the highly anticipated Minus Forty freezer, set to launch in Q2,” Skyba added. “These units are designed with cutting-edge energy efficiency and modern aesthetics to help operators boost sales while keeping products perfectly chilled. It’s an exciting time at Due North, and we can’t wait to share these advancements with our customers.”

Skyba said that at the NAMA Show, Due North will be bringing innovation to the convention floor. “Attendees will get a firsthand look at our brand-new open-air coolers, designed to keep fresh food at optimal temperatures while enhancing impulse sales. Plus, we’re showcasing our state-of-the-art three-door

QBD coolers, which offer premium visibility, customizable branding options, and industry-leading efficiency. They are also scheduled for Q2 release.”

He also promised some big news for operators. “Let’s just say we have something big in the works,” he said. “While we can’t spill the details yet, we’re developing something that will take refrigeration performance, efficiency, and user experience to the next level. It’s a game-changer — but for now, we’re keeping it under wraps. Stay tuned, because when we do reveal it, it’s going to set a new standard in the industry.”

LOOKING AHEAD TO THE NAMA SHOW

As technology continues to grow exponentially, based on everything we have seen as an industry in the past decade, there is little doubt that the 2025 NAMA Show will be a showcase of eye-popping new technology offerings. This new technology will continue to attract industry newcomers and offer ongoing costefficient and revenue-enhancing solutions, allowing the leading operators an opportunity to focus on growing their business. Clearly, 2025 is a good time to be in the convenience services industry. ■

Smart inventory software allows operators to track product levels and plan efficient restocks. AI-enabled vending technology can streamline efforts and yet ensure markets and machines stay full and customers get exactly what they want.

The NAMA Show: Where Business Moves FORWARD

The NAMA Show is where business gets done in convenience services. Industry leaders, top suppliers, and forward-thinking operators gather here to build high-value partnerships, explore innovative technology, discover revenue-driving products and learn best practices. Step onto the show floor and discover the unique solutions for every business—whether in vending, micro markets, coffee services, self-serve, unattended retail and more.

Don’t Get Left Behind – Why Attend?

Find What’s Next – Get hands-on with the latest products, technology, and business solutions.

Make Meaningful Connections – Meet decision-makers ready to collaborate and drive deals.

Gain a Competitive Edge – Learn from experts, attend exclusive sessions, and stay ahead of industry shifts.

The Natural Choice!

As a manufacturer of Italian savory goods, DePalo Foods believes in connecting families through the food they eat at home. From pizza dough, to strombolis and calzones, to pinwheels and more, our products are created from family recipes passed down from generation to generation. DePalo creates delicious food that families can enjoy around the table at the end of a long day. We go through painstaking efforts to ensure that our baked goods are produced the old fashion way. Using freshly prepared ingredients and our signature family dough are essential in creating an authentic experience.

www.depalofoods.com 704-827-0245

Visitbooth#2353tosee theexcitingnewproducts fromJackLink’sthat willhelpdrivenew salesinyourmarkets andvendingmachines.

GR WTH Mindset

How Fresh & Easy Markets has grown to more than $4 million in annual revenue in less than three years.

by Adrienne Klein, Contributing Editor

Despite having no micro market experience prior to opening Fresh & Easy Markets, Jason Postl has grown his business substantially in less than three years. He credits that success to a great team, technology partners and a fearless approach to launching the business.

JASON POSTL, OWNER AND CEO OF FRESH & EASY Markets, is a natural entrepreneur. When he started his Glendale, Ariz.-based company in 2022, his goal wasn’t to just create a micro market company — it was to create the best micro market company in the area. Despite having no micro market experience prior to opening Fresh & Easy Markets, Postl has already created a successful company. A strong management team, an eye for innovation and constant improvements have led Fresh & Easy Markets to grow to 100 micro markets, 15 employees and $4.5 million in annual revenue in less than three years.

THE COURAGE TO FAIL AND TRY AGAIN

Although Postl was new to the industry when he opened his first micro market in 2022, he wasn’t new to business.

Prior to moving to Arizona, he had operated a business in California, manufacturing skateboards, surfboards and snowboards. “We had our own brands and did OEM work for others, but ultimately, I didn’t make the right decisions, and I failed.” The business closed in 2008.

Postl remained undeterred. He moved into the healthcare industry, leading a post-acute hospital and starting a medical transportation company. That venture grew to multiple states and $30 million in annual revenue when Postl sold his portion to his business partner.

In 2022, he realized he was ready to return to business. “I knew that I wanted to get into something that was convenience-based,” said Postl. “Everyone’s looking for more convenience, not less.” He looked into different industries to start his next business, but nothing seemed to be the right fit until he discovered micro markets.

Postl’s prior business experience led him to believe that he could succeed in micro markets. “When you’ve [started a business] before, some of the fear is removed because there are more knowns,” he said. “My philosophy is that if someone else is successful at something, then I can be successful at it, too. To me, that just takes a lot of the pressure away starting a new business.”

Fresh & Easy Markets’ focus on customer service is embedded its company values. Such a focus has paid off: all of its 100 markets have been gained from reputation alone.

All images courtesy of Fresh & Easy Markets

SUCCESS HINGES ON GREAT EMPLOYEES, PARTNERSHIPS

One thing Postl learned from experience is that having great employees is the key to success in any business. “If you have better employees than your competition, you’re going to win,” he said. Prior to opening his doors, Postl hired five core leaders who were in place on Day One. “I did not take a slow approach,” he said. “We built everything on the platform of a scalable business instead of piecing things together.”

The company’s largest weakness at the very beginning also became its greatest strength: No one within the leadership team had ever worked in micro markets or vending before. “One big disadvantage is that none of our leadership team had worked in this industry before. The big advantage we had was that none of us had worked in the industry before,” said Postl. “We had no preconceived notions of what works and what doesn’t. But I knew if I had great leaders that were pushing me and I was pushing them, we’d have success.”

The team also leaned on industry contacts to learn the ropes. Postl traveled to Houston to shadow Jeff Crowder,

owner of Texas Snack Company. He also relied on advice from vendor partners. “I have asked our vendors, ‘If this was your company, what would you do?’ and then I implement their suggestions,” said Postl. “We skipped a lot of the pitfalls that we would have otherwise had to go through just because we were humble enough to ask for help.”

Postl learned from one industry contact to never sacrifice margins. “We’ve taken that to heart,” said Postl. “That goes against everything we would have done, but the reality is that I’m not my own customer.” If Fresh & Easy Markets has to procure an item at a price that is higher than they want to pay, that margin is passed on to the customers. “We don’t fear that someone’s not going to be willing to pay what we charge,” said Postl. “The reality is that if somebody wants that item and it’s convenient for them, then they’re grateful for the opportunity to buy it. If that allows me to stay in business, then that’s mutually beneficial.”

100 MARKETS AND GROWING

Today, Fresh & Easy Markets is comprised of 80% micro markets, 10% office coffee service and 10% pantry service. The company sold two micro markets in the early days,

POSITION YOUR BRAND AS AN EXPERT

CONNECT WITH PROSPECTS — SPONSOR

›Position

Fresh & Easy Markets leadership includes Alec Merrill, warehouse manager; Kinsley Merrill, vice president of operations; Jason Postl, CEO; Andrea Postl, operations specialist; David Heckel, vice president of sales; Kayla Watson, vice president of customer success; and Ethan Watson, vice president of account representatives.

but the rest of their micro markets have been gained from reputation alone. Proudly, Postl notes that they’ve never lost a client. “If our customers are happy, we retain them. If our customers are happy, they refer us,” he said. “So, if we continue to focus on the quality, we’re going to continue to grow.”

Fresh & Easy Markets’ service area includes Phoenix, Flagstaff, Tucson and Yuma. Postl has future acquisition plans that will expand the company into traditional vending as well.

Their success in micro market growth lands on the company’s ability to focus on the clients’ needs and match those needs to their budget. “We find out what the client’s vision is and then what their budget is,” said Postl. “We can do anything they want within their budget.”

The Natural Choice!

First, they determine what the micro market will be used for, whether it’s recruiting, retention, a reward to employees, to boost productivity, or something else. Next, Our delicious dough is made in small batches that are fermented throughout the process. We fill our products with naturally aged cheeses that are freshly shredded the day of production. Our family continuously checks each batch to make sure our customers understand and taste the natural differences. We slice our meats throughout the day so you can taste the fresh difference. www.depalofoods.com

they design a space and get product options to the clients.

There are several ways in which the company offers products to the client, says Postl. “First, we hand them our product list and they go highlight exactly what they want,” he said. “Only one customer has ever wanted to do that.” Most people give Fresh & Easy Markets the authority to choose which products are featured in their market, and Postl’s team uses its best judgment based on similar location demographics. The company also places a QR code on all units, allowing people to submit requests directly to Fresh & Easy Markets. No matter what, the company makes a point to diligently review planograms and rotate and adjust them every few months.

“We don’t put items in the market that we want,” said Postl. “We place

A different approach to theft

Theft can scare even the most skilled operators away from profitable markets. Rather than letting potential theft deter him from a market, Postl simply plans for it. And in many cases, he asks the customer to pay for the theft.

“In the beginning, I thought I just had to eat the theft we were experiencing in the markets,” he said. “That’s just untrue.”

Postl and his team used to take on all of the responsibility of finding the theft. They would watch dozens of hours of footage across different markets, and then send the footage to clients, who oftentimes did nothing with it. “So, we just wasted a lot of time and money finding theft that goes unresolved,” said Postl.

He decided to take a different approach. He decided to stop assuming his clients wanted things for free. Now, he puts the responsibility of video monitoring on the client. “I’ll ask the clients, ‘Would you like me to put in a camera system for you at my expense for you to be able to monitor your market?’ And now that they have access to their own market footage, they find out that sifting through video is really tedious,” he said. “Many times, they just give up and pay the theft bill.”

Many locations have declined to even have a camera system and just contractually agree to pay for the theft that occurs. “We put no camera system up and every month we just send them a theft bill,” said Postl.

Grow Your Sales

products the customers want.” If the customer doesn’t know about a product, Postl says they won’t put it in a market — a lesson learned from experience. “I purchased several boxes of an item that I liked, and put them in every single market, but nobody had heard of them, and we didn’t sell any. So, the lesson for us was that it doesn’t matter what we like,” said Postl. “It’s not our job to teach the customers what they want. It”s our job to provide the customers what they want.”

Overall, Coca-Cola is the number-one selling cold beverage, with Dr Pepper coming in second. Fritos’ Chili Cheese is the number one selling chip, which surprised Postl’s team. “We didn’t even stock it initially,” he said. “And then one of our customers asked for it, and now it’s our top seller.”

BUILDING ON A STRONG FOUNDATION

When he looks toward the future, Postl’s biggest challenge is a good one — keeping up with the growth. The company has already outgrown its current warehouse space and will be moving into a larger one. “Everything else I don’t really look at as a challenge because it’s just part of the system,” said Postl. “The hard part is already done. We have already built out systems, a team, policies and procedures, so now we’re just continuing to find new ways to innovate.”

The company has already moved from offering 16.9-oz sodas to 20-oz sodas, and now they will be switching to the XVL chips rather than the LSS. Going forward, Fresh & Easy Markets plans to expand its fresh food program once it’s able to install a walk-in refrigerator in the new warehouse. Currently, the company uses 12 refrigerators lined up next to each other to store its fresh food. A walkin refrigerator will enable them to expand their offerings.

Postl believes his recent entry into the micro market field has been a competitive advantage for his company, and the numbers don’t lie. In less than three years, he has grown the company to $4.5 million in revenue. “I don’t want to just settle or to just make ends meet,” he said.

OPERATION PROFILE

Fresh & Easy Markets

Website: freshandeasymarkets.com

Founded: 2022

Founders: Jason Postl

Current leadership: Jason Postl

Headquarters: Glendale, Ariz.

Other offices/locations: Phoenix, Tucson and Mesa, Ariz.

Services: micro markets, office coffee service, pantry service

Number of micro markets: 100

The company plans to move to a new warehouse that will allow it to increase its walk-in refrigeration space and, ultimately, stock more fresh food.

“I’ve come into this industry having been in different businesses with some very ambitious partners that have pushed me and helped me see things in different ways.” Postl has big plans to continue to grow Fresh & Easy Markets’ footprint.

The main factor in Fresh & Easy Markets’ ongoing success, Postl believes, is its innovation. “Every day we have

an obligation to try to get better,” he said. “I encourage my team to ask, ‘Are we doing something because that’s how we’ve always done it, or are we doing it because it’s the best way?’ If we are doing something because that’s the way we’ve always done it, then I believe there’s an opportunity to make improvements that benefit the customer, the vendors, the employees and the bottom line.” ■

Fresh & Easy Markets tailors each of its micro markets to the customer’s needs.

SOCIAL HUBS

Follow us on Instagram

linkedin.com/ company/2233840

Automatic Merchandiser & VendingMarketWatch.com

Continuing its corporate giving program launched in 2022, @Chobani will donate $250,000 each to infrastructure projects in central New York and Idaho’s Magic Valley. #linkinbio

Jo Ann Lichtman

Manufacturer’s Representative for Vending, OCS and Micro-Market Products

2019 Forest Creek, Libertyville, Illinois 60048 (847) 680-4790 • 800-801-7453 (847) 680-4796 FAX Email: joann@lichtmanandassociates.com

Mike Ferguson has over 34+ years Vending & OCS

instagram.com/ vendingmarketwatch

VendingMarketWatch @VendingMagazine

Major U.S. food companies, including PepsiCo, Conagra and J.M. Smucker, have petitioned President Donald Trump for specific tariff exemptions on imports of cocoa, coffee and tropical fruits. vendingmarketwatch. com/55274864 #cpg #foodandbeverage #convenienceservices

Vending and micro markets operator Sheehan Brothers Vending was recognized by the Greater Springfield Partnership as its 2025 Business of the Year. lnkd.in/dA-3MmfH #convenienceservices #micromarkets #vending #pantryservice Automatic Merchandiser & VendingMarketWatch.com

VENDING AND MICRO MARKET

Discover your next top sellers with snacks based on insights about customers’ future cravings. Ditch the guesswork while we curate a collection that best appeals to your snackers.