Ericsson Regional Connect | Issue 11 – Summer 2025

Issue 11 | Summer 2025

Featured articles

Impact of GenAI on mobile network traffic Evolving the security posture for critical infrastructure The future is 5G: Accelerating toward an intelligent, connected tomorrow

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Table of contents

Do you have a success story you’d like to share? Has your enterprise had an impact in your community?

Contact your Ericsson account representative to be featured in the next issue of “Regional Connect Magazine.”

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Welcome to Regional Connect

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Connect

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Meet the expert: Dana Jaber

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Behind the scenes of global connectivity’s biggest stage

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On the frontier of innovation: Nemont Telephone Cooperative celebrates 75 years in Big Sky Country

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Share

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The future is 5G: Accelerating toward an intelligent, connected tomorrow

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Impact of GenAI on mobile network traffic

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Ask the experts

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Evolving the security posture for critical infrastructure

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Innovation at play: inside Ericsson’s sandbox (Utilities Spotlight)

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Why are utilities moving to mission-critical networks? (Utilities Spotlight)

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Serve

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Connecting communities in crisis

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Why Ericsson?

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Customers and partners, Welcome to the Summer 2025 issue of “Regional Connect Magazine!”

We’re thrilled to share this latest edition of the magazine with you, packed with compelling stories, fresh insights and new content for regional carriers focused on industry trends, ranging from security to generative AI. We’re also excited to debut new content spotlighting the utilities sector, highlighting Ericsson’s cutting-edge Innovation Center in Plano, Texas. This innovation hub empowers utilities to modernize the grid through live testing environments, secure private networks and collaborative, cross-industry experimentation.

Connect In this edition, discover the inspiring story of Nemont Telephone Cooperative, a telecom cooperative marking its 75th anniversary—a milestone that became a moment of pride not just for the company, but for the entire community. Go behind the scenes at Mobile World Congress 2025 in Barcelona and see how the technologies of tomorrow are being shaped today. Plus, we introduce Dana Jaber, VP, Utilities, Ericsson Americas, in the “Meet the Expert” column, where she shares how the company is driving innovation in one of its newest and most dynamic verticals.

Share The latest Ericsson Mobility Report spotlights key trends shaping the US market.

Additionally, our “Tech Corner” dives into how generative AI is transforming mobile traffic patterns and how telecoms are enhancing their defenses against emerging cyber threats.

Serve Go inside Ericsson Response, a global volunteer initiative that provides critical communication services during emergencies, enabling faster, effective humanitarian relief. Most recently, the team restored connectivity in Jamaica after Hurricane Beryl using satellite, mobile and solar-powered solutions to support ongoing recovery efforts.

Eric Boudriau Head of Customer Unit Regional Customers and HCPs, Ericsson Americas

Ericsson. What America’s mobile networks are made of.

60% of mobile network traffic in the US runs through Ericsson equipment. We are committed to providing trusted and secure networks that will power US innovation today and into the future. We are also celebrating five years of production at our 5G Smart Factory in Texas.

Meet some of our employees in this video.

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Connect

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Meet the expert In this issue of “Regional Connect Magazine,” we spoke to Dana Jaber, VP, Utilities, Ericsson Americas. With nearly two decades at the company, Jaber calls her current role “the best job I’ve had at Ericsson,” and it’s easy to see why.

As utilities across the US race to modernize aging infrastructure and meet rising energy demands, the role of connectivity is more critical than ever. Working with utilities requires a different rhythm from Ericsson’s traditional carrier partnerships. “We’re the new kid on the block,” Jaber explains. “There’s a lot of education—helping them understand who we are and how wireless networks can help them operate more securely and efficiently.”

To hear more from Jaber and find out what one item she has 350 of in her kitchen, watch the video.

Utilities Expert

Q: What are utilities really looking for in their partners?

A:

According to Jaber, utilities are looking for reliability, a deep understanding of operational needs, and long-term commitment. “They’re not interested in flashy tech demos,” she says.

“They want to know we’ll be there 10 years down the road, standing by the solutions we put in.” Building trust through transparency is key.

Q: What advice would you give to someone starting out in the utilities space?

A:

Jaber urges newcomers to “lead with listening.” Success hinges on understanding utility pain points, from safety requirements to legacy systems. “Get comfortable being uncomfortable,” she adds. “This industry is transforming quickly, and adaptability is essential.”

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Mobile World Congress 2025 March 3 – 6 | Barcelona

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Behind the scenes of global connectivity’s biggest stage In early March, more than 109,000 industry leaders from 205 countries and territories gathered in Barcelona for Mobile World Congress 2025, the world’s largest and most influential connectivity event.

Ericsson’s 64,500-square-foot pavilion delivered one of the event’s most expansive and dynamic showcases. Featuring the theme, “Step into what’s next,” Ericsson attracted approximately 51,000 visitors to a space designed to challenge traditional thinking about how networks and businesses are built. Live demonstrations, expert panels and real-world case studies from partners and customers sparked conversations around the technologies driving transformation.

Along with exhibitions on Network Automation, Sustainability and Enterprise Opportunities, the pavilion showcased Consumer Innovations. Ericsson called on communication service providers to engage early with the ecosystem to position mobile networks as platforms for immersive, scalable experiences. Visitors explored cutting-edge devices and applications, uncovered evolving use cases and engaged with a broad and diverse ecosystem.

The future of connectivity isn’t just approaching— it’s being built now.

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Strategic frontlines: Deep dives and Conversations shaping the future decision-making in an exclusive setting of connectivity Beyond the open area, technology decision-makers and strategic influencers were welcomed for an invite-only experience comprising high-impact discussions across six interactive zones. Highlights included:

Next Generation Mission-Critical Networks showed how 3rd Generation Partnership Project (3GPP)-based broadband is helping industries like utilities improve their operations. At the “Journey to Next Generation MCN” exhibit, visitors explored Ericsson’s collaborative vision through a hands-on landscape model that illustrated real-world examples.

Through a 25-session conference program, Ericsson led panels, fireside chats, keynotes and roundtable discussions on the most relevant and forward-looking topics for CSPs and enterprises.

Among the most anticipated talks was “Mobile: Unlocking the Next Wave of Innovation,” delivered by Ericsson Chief Technology Officer Erik Ekudden, which emphasized the convergence of cloud, AI and mobile as the foundation for digital transformation. Ekudden urged the industry to invest in high-performance, programmable networks to unlock future use cases at scale.

Another standout session, “Mission-Critical Private Networks,” brought together global utility leaders and policy experts—including representatives from Southern Linc, European Utilities Telecom Council and EDF—for an important conversation on how cellular infrastructure is accelerating grid modernization. Moderated

by Koustuv Ghoshal, Ericsson’s Global Head of Mission-Critical Networks for Utilities, the panel offered hard-earned insights from nearly a decade of operational experience.

Building the future in Barcelona High-Performing, Programmable and Secure Networks offered a glimpse into the future of connectivity—networks built on openness, powered by AI and reinforced with security at every level. Demonstrations highlighted the journey to AI-native RAN and showcased an integrated approach to network integrity and trust.

With thousands of industry engagements, high-impact discussions and a spotlight on transformative technologies like AI-native RAN, secure infrastructure and mission-critical networks, MWC 2025 made one thing clear: The future of connectivity isn’t just approaching—it’s being built now.

Missed MWC 2025?

Step into the Ericsson pavilion and experience what everyone’s still talking about.

Catch the highlights

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On the frontier of innovation: Nemont Telephone Cooperative celebrates 75 years in Big Sky Country

Formed by necessity and guided by community, Nemont is a trusted symbol of what it means to stay connected in rural Montana.

Out in northeastern Montana, where towns are tight-knit and distances are measured in hours, connectivity isn’t just a convenience—it’s a lifeline. For 75 years, Nemont Telephone Cooperative has been that vital link, connecting homes, schools, hospitals, businesses and ranches. From party lines strung along fence posts to today’s fiber-optic broadband and wireless towers, Nemont’s journey is a tribute to rural resilience and the enduring power of community.

When local goes global Nemont’s story begins in 1950. Frustrated with unreliable service and lines that were often nothing more than wires strung along barbed fences, a group of rural Montanans took action. They formed the Northeastern Montana Telephone Cooperative Association, a grassroots effort to take communication into their own hands.

The region celebrated a major milestone just four years later: the arrival of eight-party dial telephones.

The excitement was so palpable that even a US Senator attended the dedication ceremony. That same year, a new office rose in Scobey, setting down the roots of what would become a rural telecom powerhouse.

By 1957, the cooperative streamlined its identity with a new name: Nemont Telephone Cooperative, Inc. As the decades passed, the company stayed ahead of the curve, moving from locally printed phone books and early computerbased billing in the ‘60s to single-party phone service in the ‘70s. Through every advancement, Nemont remained guided by a singular purpose—to bring people together, no matter how remote.

Expanding horizons in Big Sky Nemont’s growth was steady and strategic. In 1978, it acquired Project Telephone Company in Worden, later expanding to serve communities like Huntley, Belfry and Absarokee. Nemont didn’t stop at phone lines. Its cable TV venture in the ‘80s and launch of Nemont Communications Inc. marked early forays into multimedia, followed by dial-up internet in 1996 and broadband rollouts in the early 2000s.

When the need for mobile service surged, Nemont answered with Sagebrush Cellular, a subsidiary that now operates 114 cell sites across northeastern Montana.

Partnering with other rural cooperatives also helped found Vision Net, bringing interactive TV to regional schools, hospitals and businesses, bridging digital divides with homegrown grit.

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A celebration 75 years in the making Nothing better illustrates Nemont’s value to the communities it serves than the overwhelming success of its 75th Annual Meeting of Members. What’s traditionally a modest gathering turned into a full-blown celebration with nearly 600 attendees, some driving more than two hours to take part.

Held inside Nemont’s vehicle garage, transformed into a community hall for the day, the event featured local fare, a side-byside utility vehicle giveaway, kids’ prizes like a PlayStation and $75 bill credits for each registered member attending the event.

But what truly stood out wasn’t the prizes; it was the people.

“This 75th anniversary marks a significant milestone in our journey,” said Leif Handran, Senior Sales & Marketing Manager. “It’s a moment to honor the legacy of those who came before us, celebrate the progress we’ve made and look ahead with renewed purpose and commitment to the future.”

“What struck me most,” said Ericsson Sales Director Benoit Coulombe, who experienced the event firsthand, “was how deeply Nemont is woven into the fabric of the community. They support the schools, libraries, hospitals, first responders—they’re not just a provider, they’re the connective tissue that holds the region together.”

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As the crowd grew, so did the need for more chairs and tables. That’s when the local community center stepped in. Trucks were dispatched, furniture was hauled and Nemont staff and attendees pitched in without hesitation.

“It wasn’t a typical event with one person running the show,” Coulombe recalled.

“Everyone just helped. Someone noticed the chairs were low and took the initiative to get more. Employees were serving food, solving problems—it felt like family.”

In a town like Scobey, population just under 1,000, pulling in nearly 600 attendees is no small feat. But Nemont isn’t just a company headquartered in Scobey—it is Scobey, Glasgow, Poplar and more than 30 other communities it serves.

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things would be really difficult. Everyone from the ranchers to the local restaurant owners relies on them.”

Looking ahead, staying grounded As it marks 75 years, Nemont isn’t slowing down. The company continues to invest in fiber infrastructure, expand wireless coverage and advocate for rural broadband equity on the national stage. Yet it remains grounded in cooperative values: • Voluntary and open membership • Democratic member control • Member economic participation • Autonomy and independence • Education, training and information

The power of local ownership At the heart of Nemont’s longevity is its cooperative structure. Each member is an owner, and every year, the Meeting of Members isn’t just a celebration; it’s a working democracy. Peers, not shareholders, elect board members. The board makes critical decisions on infrastructure, strategy and spending—decisions that impact real people in real places.

“You really get an understanding of how important it is for this community to have a strong communications provider,” Coulombe emphasized. “Without Nemont,

• Cooperation among cooperatives • Concern for community From telephone etiquette classes and job shadowing opportunities to millions in E-Rate subsidies for schools and libraries, Nemont remains not only a service provider but a pillar of local development.

See the spirit of the celebration come to life in this short video from Nemont’s 75th Annual Meeting.

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The future is 5G: Accelerating toward an intelligent, connected tomorrow The telecom landscape is entering a new phase. 5G is no longer just about faster speeds, but about enabling smarter services, more immersive experiences and new business models. From advanced fixed wireless access (FWA) to AI-powered devices and differentiated connectivity, North American carriers are redefining what mobile networks can deliver. As adoption scales and expectations rise, understanding the market forces shaping this next era of innovation is critical.

The newly released Ericsson Mobility Report provides highlights and insights into where the US market is heading— and how regional carriers can lead in a world increasingly defined by intelligent, connected experiences.

Key takeaways

AI and uplink-driven applications AI-powered apps and devices rely heavily on sending data back to the network. With more applications depending on this kind of two-way communication, uplink traffic is growing quickly, especially in busy urban areas, prompting networks to evolve to keep pace.

Shifting consumer traffic patterns

US nears peak 5G adoption The US is approaching peak 5G adoption, with 358 million subscriptions expected by 2025 and 91% penetration by 2030.

Mid-band 5G now covers 90% of the population, expanding fast, reliable access for businesses and public services.

While just 10% of subscribers generate 65% of mobile traffic, the segment of US users consuming over 20 GB per month is expanding. US carriers must adopt flexible capacity and tiered plans. Video still leads, but the growth of cloud storage and AI apps is quickly accelerating.

US market strategic snapshot 91% of US mobile subscriptions will be 5G by 2030 12.5M FWA connections in the US are driving nearly all broadband growth 90% of the US population is now covered by mid-band 5G 29 to 50% of AI app traffic is uplink—reshaping network demand

Get the full story Leading in the next wave of mobile innovation takes more than a fast network; regional carriers need the right insights. Download the report to explore: • US-specific projections and regional trends through 2030 • Real-world deployment strategies and lessons from leading operators • The growing impact of GenAI on network usage and planning Download the report

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Impact of GenAI on mobile network traffic Generative AI (GenAI) may significantly impact future mobile network traffic, particularly through increased video consumption and changing uplink requirements. To help service providers prepare, Ericsson explored how GenAI will change traffic volumes or characteristics from previous mobile broadband and extended reality (XR) predictions.

GenAI refers to advanced machinelearning models that understand text, audio and video context based on patterns learned from vast datasets. Understanding context allows it to create new information, often indistinguishable from humangenerated content, and to segment and represent provided content through more efficient encoding.

Understanding GenAI Users engage with different forms of content, including audio through headphones, text and video through smartphones and 3D objects and volumetric environments through immersive XR devices. Each is being impacted by GenAI capabilities, where these fundamental approaches have emerged: generative adversarial networks (GANs), diffusion models, transformers and hybrids thereof. Transformers—powering large language models (LLMs), such as current GenAI chatbots—are neural network architectures originally designed for sequential data, like text, using self-attention to capture data dependencies. Increasingly used for multimedia tasks, including audio, image and video generation, they are highly effective at capturing “long-range dependencies” and are particularly powerful for “multimodal tasks,” such as text-to-image generation.

These techniques collectively form the backbone of GenAI, pushing the boundaries of what machines can create in terms of images, videos, 3D objects and more. Of importance to mobile networks is insight into where these models will likely be executed, as summarized in Figure 1.

Introduction to semantic compression GenAI models can also represent content more efficiently as they can understand context. Imagine a high-resolution safety

camera, recording millions of pixels of detailed information, capturing a person operating a machine. Rather than trying to understand each pixel, an alternative approach is to describe features in the photo, for example, the operator’s hair color or how the machine is handled.

Referred to as latent space, the exact pixel details are lost, but the essential characteristics that define an entity’s appearance are preserved in compact data representations. Generative models have extremely capable inference properties that allow them to synthetically render the entity based on these representations, thus reducing bandwidth requirements.

Providing a higher resolution or reducing the bandwidth needed per stream helps improve the user experience by enabling new applications that may not have been possible in constrained situations.

The processing capabilities and standards required to do this at scale for consumers could be a decade away.

However, it could be used in a proprietary form in closed ecosystems or volumetric/ avatar content representations and synthetic regeneration. General adoption and scale of semantic compression remain uncertain. This technology is expected to be part of the evolution of video compression technologies.

Trends in consumer interactions with GenAI Users will increasingly consume and produce GenAI content and interact with multimodal GenAI models using smartphones or XR devices. Initially, consumers will initiate these interactions; however, toward the end of the decade, instances of AI-based assistants acting on behalf of consumers will likely rise.

Figure 1: GenAI model complexity and execution location

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Figure 2: A conceptual illustration of different mobile traffic growth impacts due to GenAI

AI-based assistants use AI agents, systems that use GenAI to achieve specific goals autonomously. They can help with healthcare, education, understanding and reacting to users’ environments and more.

While intelligent voice-based assistants are commonplace, advances in GenAI are starting to enable video-based assistants.

Most of the traffic increase will be due to video-based GenAI interactions, where three areas are emerging: • Viewing hyper-personalized content through the legacy way of using a smartphone screen—for instance, educational or entertainment materials are catered to a specific person, significantly increasing engagement and retention rates.

• Using the smartphone camera to look around and ask a video LLM about the immersive environment—for example, pointing the camera at a car engine and receiving step-by-step repair instructions.

• Using smart glasses or XR devices to engage with the environment on an as-required basis initiated by the user or via an always-on AI agent monitoring the immersive environment—for instance, the AI assistant could use a video LLM via smart glasses to recognize food on a plate and calculate the nutritional value. The wide use of such assistants could imply growth in uplink traffic from current levels.

Similar to today’s text-based interactions with GenAI chatbots, other interactions between consumers and GenAI models will emerge. Since these engagement

modes are not expected to increase traffic significantly, they are not considered here.

Beyond the consumer segment, we expect increased traffic from AI agents interacting with drones and droids.

Impact on mobile network traffic Evaluating these factors provides valuable insights into potential traffic patterns. The effects will depend on several variables, such as consumer interest and industry uptake, which will become apparent over the coming years. Consequently, this qualitative analysis aims to offer insights into possible future developments in traffic volume.

GenAI workloads will mainly be executed in the cloud in real time or prerendered to generate hyper-personalized content users consume when needed. Some mediumcomplexity GenAI workloads currently executed in the cloud will likely migrate to the smartphone, enabled by low-complexity LLMs. Complex real-time engagements will likely be orchestrated in a federated fashion: Simple sub-tasks are completed on smartphones, more complex but privacyprotected tasks in a private (edge) cloud and highly complex tasks by the large LLMs in the cloud.

As a result, uplink versus downlink requirements will change toward the end of the decade. Due to hyper-personalized content, further increases in downlink traffic over the baseline may occur. A significant rise in uplink traffic due to consumer- or AI assistant-initiated video streams may also occur if GenAI-enabled devices reach mass market volumes. For instance, using smart

glasses with an AI-based video assistant for just an hour a day would substantially increase traffic.

The projected rate increase is potentially offset per flow by emerging GenAI capabilities, such as semantic compression, on-device AI-based upscaling or on-device search enabled by up-to-date LLMs. Such sophisticated GenAI capabilities in smartphones will have very high compute, memory and battery requirements. Thus, uptake will depend on industry roadmaps for device hardware and embedded GenAI model software.

These and other GenAI capabilities will likely drive new applications, scale existing ones and improve the user experience. As a result, GenAI could cause overall traffic.

Illustrated in Figure 2, three potential future traffic trends could emerge: • Future #1: Despite recent signs of general traffic growth in developed markets slowing down, the GenAI adoption at scale may be a reason for a continued traffic increase.

• Future #2: Accelerated consumer uptake of GenAI will cause a steady increase in traffic beyond the baseline increase.

• Future #3: GenAI consumer uptake will explode—possibly aligned with the launch of AR glasses. The industry will be forced to consider more efficient video compression technologies, including the potential introduction of semantic compression—at least for parts of GenAI traffic— to deal with this. These viable alternatives and general traffic saturation may cause traffic to stabilize.

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Ericsson | Regional Connect Magazine

Ask the experts In this edition of “Ask the Experts,” Gautam Talagery, Customer Solutions Director, explains how Ericsson’s Device Certification Program has evolved beyond its previous smartphone-focused model to support IoT devices in critical infrastructure, offering enhanced testing for network performance and cybersecurity. Additionally, Steve Lowe, Director of Utility Sales, explores why the demand for greater operational efficiency and the pressures of emerging technologies like electric vehicle (EV) charging and distributed energy resources (DER) have utilities turning to private LTE networks.

Want to ask our experts to shed light on a certain topic?

Submit your questions by contacting your Ericsson account representative.

Gautam Talagery Customer Solutions Director, Ericsson

Q: What is the new Device Certification Program?

How does it differ from the prior program?

A:

Ericsson has long supported Tier 1 customers through smartphone testing programs, helping manufacturers ensure their products are ready for deployment.

As Ericsson’s utilities business has grown, the Device Certification Program has expanded to include IoT device testing, providing the infrastructure and validation needed to meet the latest cybersecurity and network performance standards for utility deployments. This enhanced capability is key to demonstrating the reliability and readiness of private LTE solutions.

The Device Certification Program gives customers confidence that IoT devices connecting to their utility networks are fully prepared to handle the complex demands of critical infrastructure while maintaining high reliability and security standards. The program includes progressive levels of testing and certification designed to ensure IoT devices meet increasingly rigorous requirements. These include: • Baseline IoT Network Certified™ Testing: Verifies the device’s performance with the integrated module based on testing to the 3rd Generation Partnership Project (3GPP) and CTIA over-the-air performance standards.

• Utility IoT device testing: Includes essential 3GPP functional and performance tests covering network authentication, session setup and session handling for Baseline IoT Network Certified devices on utility-

frequency bands, such as 900 MHz (Band 106) and CBRS (Band 48). Testing applies to devices operating on LTE, LTE-M or NB-IoT networks within mission-critical utility environments, including power grids, oil and gas networks and water systems. All testing is conducted on a real endto-end network (not simulated) in a CTIA-authorized infrastructure vendor lab.

• Cybersecurity testing – Level 1 certifies IoT device security in authentication, access controls, encryption, tamper protection and local device attack surfaces.

– Level 2 certifies security elements of increasing device complexity, sophistication and manageability in remote deactivation, secure boot, threat monitoring and secure backups.

Ericsson and CTIA have partnered to create an IoT device certification program explicitly tailored for utility applications.

Devices are tested at Ericsson’s lab in Plano, Texas. Upon completing the certification process, the device vendor is awarded the IoT Network Certified for Smart Connected Infrastructure™ badge, signifying the device meets the high standards required for utility network deployments.

GE Vernova’s MDS Orbit was the first device to get certified in February 2024, and the ORION Cellular Badger meter became the first smart water device certified in March 2025.

Looking to learn more? Explore further portfolio information.

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Steve Lowe Director of Utility Sales, Ericsson

Q: Why is there growing momentum for private LTE in utilities?

A:

The growing adoption of private wireless networks in the utilities sector is driven by the need for greater operational efficiency, enhanced reliability and resiliency and a shift toward capital-focused investment strategies that reduce ongoing operational expenses. To boost revenue and minimize costs, utilities are emphasizing efficient energy use and realtime connectivity for more effective grid management. This transformation is further accelerated by EV charging and DERs, which introduce new requirements that fall outside the current real-time visibility of traditional utility systems.

Initial wireless use cases include:

networks on these bands still requires a significant investment, an increasing number of utilities are finding the benefits worth the cost.

Successful deployments Many utilities prefer not to be the first to deploy new technologies but are eager to be second to avoid falling behind their competition. Successful deployments at Southern Linc, Evergy and Ameren provide a point of reference as utilities work through internal and regulatory approvals.

Funding

• Falling wire and wildfire mitigation

Investor-owned utilities (IOUs) operate as monopolies in their regions and are regulated at federal and state levels.

Any significant investment must undergo a rigorous approval process. IOUs are generally encouraged to invest capital in infrastructure rather than increase operational expenses.

Private wireless networks offer lower long-term costs and give utilities greater control over reliability and resiliency.

• Demand response and flexibility programs

Utility devices

• Supervisory control and data acquisition (SCADA) • Remote terminal units • Sensors (weather, line, phasor measurement units, etc.)

• Substation automation

• Video surveillance and physical security • Grid-scale DER integration (renewables, batteries) • Replacements for or complements to existing land mobile radio systems Spectrum availability Utilities struggle to compete in public spectrum auctions due to the high ROI required to outbid commercial carriers. However, utilities now have access to utility-focused spectrum options, including 900 MHz (Band 106) from Anterix, CBRS and Band 26, offered through T-Mobile/Grain 1. While deploying private

Off-the-shelf customer-premises equipment often falls short of utilities’ specialized needs. However, the availability of Band 106 spectrum and a growing number of utility deployments have created enough demand to justify manufacturer investment in purpose-built devices. In the case of Band 26, leadership from utilities like Southern Linc has already helped establish a mature device ecosystem.

As private wireless technology evolves, it provides a standardsbased, future-ready solution that can scale to meet today’s operational needs and tomorrow’s growing demands.

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Evolving the security posture for critical infrastructure 5G is critical infrastructure that provides the foundation of society, supporting economies, public safety, healthcare, utilities and our everyday lives. Maintaining the security of this infrastructure is becoming increasingly challenging due to the evolution of advanced persistent threats (APTs). Network operators, as well as the hardware and software suppliers of those networks, should assume the adversary is already in the network—because they are.

The challenge The challenge to secure against APTs is that the external threat actor penetrates through a secure perimeter to become an internal threat actor able to persist and move laterally through the network.

This challenge is exacerbated in a multistakeholder deployment, where there could be varying security postures and unclear assignment of responsibilities.

Increased due diligence is needed to secure critical infrastructure in open, cloud-native, multivendor deployments.

The response The telecom industry was already on its path to building secure networks to protect our nation’s mobile critical infrastructure from sophisticated attacks, and recent APT attacks have strengthened the industry’s resolve. The best defense against APTs is to build in security using a multipronged approach based on guidance from US federal agencies: 1. Implement Zero Trust Architecture (ZTA) ZTA, introduced by the National Institute of Standards and Technology (NIST) in 2020, is a network characteristic that should be implemented end-to-end to eliminate any weak point of entry that can serve as a beachhead to the rest of the network. The primary strength of ZTA is that it protects

against external and internal threats as if the adversary is already inside. The US Department of Homeland Security (DHS) and the Cybersecurity and Infrastructure Security Agency (CISA) recommend that operators and their suppliers follow the Zero Trust Maturity Model, which implements ZTA in four incremental stages.

baseline and necessary to have visibility into any configuration changes that deviate from the baseline. Identity and access management configuration should be a high priority as it is a common attack vector.

CISA has provided excellent hardening guidance for securing products, as has the US National Security Agency (NSA).

2. Follow secure software development processes

4. Continuously monitor for visibility

Reducing software vulnerabilities with secure software development can mitigate the threat of APTs exploiting vulnerabilities once inside the network. Secure software development best practices have been made publicly available by the Business Software Alliance (BSA), the Open Web Application Security Project (OWASP) and SAFECode. A fundamental practice for secure software development is to have secure consumption of thirdparty software, particularly Free Open Source Software (FOSS) that often is not maintained to be secure.

Because APTs appear as internal threat actors, it is necessary to have end-to-end visibility through continuous monitoring of the network, workloads and users.

A security management system for operations provides the ability to identify, protect, detect, respond and recover from evolving internal attacks on the microperimeters of each network asset and cloud-native infrastructure. Visibility through continuous logging of access attempts and command execution can leverage AI-based security to enable realtime detection of anomalous behavior and the presence of APTs inside the network.

3. Apply industry best practices for hardening APT exploitations can be mitigated through vulnerability patching, password hygiene and configuration hardening.

Configuration hardening is achieved in two steps: first plan and set the security baseline configuration and then continuously audit for security configuration changes and drift.

It is fundamental to maintain the security

Learn more about the challenges to network security and get further guidance on how to provide secure, resilient networks.

Read the blog

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Utilities Spotlight

Innovation at play: inside Ericsson’s sandbox In Plano, Texas, a cutting-edge Ericsson facility empowers utilities to reimagine the grid through live testing, secure private networks and cross-industry collaboration.

Ericsson’s Utilities Innovation Center was built to drive the digital transformation of power, gas and water utilities. The center features a fully operational lab and smart grid simulation that mirrors the entire utility lifecycle—from generation and transmission to distribution and enduser delivery.

Equipped with a private LTE network (Bands 106 and 48/CBRS), the facility acts as a real-world sandbox for developing and validating mission-critical 4G and 5G solutions and exploring new use cases, devices and infrastructure strategies.

Innovation in action Discover how Ericsson Utilities Innovation Center helps utility companies transform their operations by demonstrating solutions that enhance grid security, streamline field operations and improve resilience.

Enhanced security in private networks

Remote monitoring for distributed substations

Watch now

Watch now

Mission-critical push-to-talk

Falling conductor use case

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Watch now

Built for breakthroughs The innovation center helps utility providers meet the growing need for secure, resilient and efficient network solutions. It enables: • Hands-on development and validation of private cellular use cases • Testing of cybersecurity, network visibility and asset management tools • Acceleration of utility grid modernization efforts • An interactive platform for collaboration and co-creation across the utility ecosystem The center also serves as a knowledge exchange hub, encouraging learning and innovation among utilities, original equipment manufacturers and network solution providers.

“Whether it’s a fast response to wildfire mitigation efforts because of a down conductor, which we know happens all too frequently in the industry, or even reducing truck rolls to inspect remote sites and a myriad of other use cases, mission-critical private networks technologies can be quite a viable vehicle.

And that’s why we designed and established the Ericsson Utilities Innovation Center.”

— Koustuv Ghoshal, Global Head of Mission Critical Networks for Utilities

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Utilities Spotlight

Why are utilities moving to mission-critical networks?

Utilities rely on connectivity to support wide-ranging smart grid devices with different performance requirements. Some need low latency and instant response, while others, like smart meters, transmit data at intervals. To manage the different latency, speed and response requirements of various use cases, utilities use multiple proprietary non-LTE networks tailored to specific devices. While this approach ensures that each network operates with the desired performance, it results in a complex and decentralized web of networks.

This article highlights how mission-critical (MC) LTE networks enable utilities to deploy a single network that supports broadband and narrowband connectivity, addressing all use cases regardless of latency, throughput or coverage needs.

Why mission-critical LTE matters for utilities Public communication service provider (CSP) networks often lack backup systems and prioritize 5G. Utilities prefer private networks because they allow control over communications during power outages and flexibility for network upgrades. Additionally, the device ecosystem for utilities is robust in established technologies like LTE. Thus, utilities are building LTE networks while they wait for the 5G device ecosystem to mature.

As utilities transform their power grids to address major challenges, mobile communication networks are playing a key role in these areas: • OpEx reductions: A single, multipurpose 3rd Generation Partnership Project (3GPP) standardsbased network with a well-established, diverse ecosystem of devices enables utilities to streamline operations.

• Grid security: As cyber and physical threats grow, mobile networks offer secure, reliable communication channels, ensuring grid stability and providing backup options during disruptions.

• Workforce challenges: With a shortage of skilled workers, utilities are exploring augmented and virtual reality, digital twins and AI. Mobile communications enable these technologies, enhancing support for field staff and improving operational efficiency.

• Digitalization and decentralization: Mobile networks can support grid optimization, reduce outages and enhance performance by enabling new digital services that improve grid resilience, stability and cost-efficiency.

• Sustainability: Utilities are shifting to decentralized grid architectures to integrate more renewable energy sources, which require robust mobile communications like MC LTE and 5G for real-time monitoring, control and management of distributed power generation.

Private MC LTE networks offer greater communication resilience than standard LTE, which is crucial for critical

infrastructure providers. Since public LTE networks already cover most areas, including remote regions, they are integrated with private MC LTE networks to provide a critical fallback option for ensuring continuous coverage.

MC LTE networks enable the creation of secure networks that meet business and mission-critical application requirements.

This standardized, scalable technology is becoming the mainstream solution for IoT, especially when it is enhanced with support for Narrow Band-Internet of Things (NB-IoT) and Long Term Evolution for Machines (LTE-M). Security measures such as encryption, access control and user and device authentication are integral to the LTE standard, with 5G offering even greater security improvements over LTE.

What utilities need from their networks High reliability and strong communication security are essential for all utility use cases.

Most require “four-nines” availability, allowing less than five minutes of downtime a month.

Devices like sensors and actuators, which support grid automation, are spread

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Utilities Spotlight

Utilities’ key drivers supported by mission-critical networks Sustainability

OpEx Reduction

Utility Drivers Digitalization and Decentralization

Grid Security

Workforce Enablement

across large areas, sometimes up to 100 square kilometers. The density of these devices in power networks varies depending on the specific use case and deployment architecture. In most utility use cases, distribution networks use more devices than transmission networks.

Private LTE networks are well-suited for use cases with medium- to highlatency tolerance. In contrast, low-latency applications will require advancements in LTE, 5G or alternative technologies such as microwave transport. In most data-oriented use cases, the volume of transmitted data is relatively small, typically measured in kilobits per second (kbps), with measurement data accounting for several hundred bits of the overall message. As these use cases evolve, the need to collect larger volumes of data at shorter intervals is expected to drive real-time enhancements in power grid performance.

As 3GPP cellular networks are deployed to achieve the utilities’ goal of wireless grid modernization, a growing set of application-driven considerations, such as device positioning and power consumption for device and application lifecycle management, will emerge.

Looking ahead MC LTE networks offer a cost-effective foundation for today’s power grid communication needs while supporting evolving use cases with increasingly strict performance demands. While 5G networks address some current challenges in power grids, as the 5G ecosystem develops, it will support use cases such as instant-response protection systems, video surveillance and drone-based maintenance. The transition from LTE to 5G, guided by 3GPP standards and mobile network providers, is already in motion.

Integrating mobile networks into utility power grids is a long process. Private mobile networks offer the critical capabilities demanded by utilities: complete control over security and management. Private LTE networks are already deployed in some parts of the world, while in others, they are in progress or the planning stage.

The experience gained through close collaboration between communication vendors and utilities during these projects has resulted in the creation of optimal solutions for the sector.

Want more in-depth information on this topic?

Read “Drivers for utilities to deploy mission-critical networks”

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Serve

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Connecting communities in crisis Ericsson Response is Ericsson’s global humanitarian volunteer initiative, created to support communities in times of crisis through the power of connectivity. Since its inception in 2000, the program has grown into a dedicated network of over 150 skilled volunteers across more than 30 countries.

Ericsson Response has supported more than 60 humanitarian missions in 40 countries, providing critical communication services in some of the world’s toughest crisis zones. From natural disasters to complex emergencies and refugee crises, the program helps restore connectivity and enable an effective on-the-ground relief response.

In emergencies, every second counts. By working closely with government agencies and other international partners, Ericsson Response ensures a swift, organized and impactful deployment. This collaboration helps save lives, supports frontline teams and underscores the essential role of connectivity in humanitarian efforts.

The core mission of Ericsson Response is to provide information and communication technology (ICT) solutions in emergency situations. Committed volunteers deploy rapidly to crisis-affected areas, setting up and maintaining temporary mobile networks

Response in real time In July 2024, Hurricane Beryl descended on the Caribbean islands as a Category 5 storm, causing widespread damage to several countries.

In Jamaica, our efforts focused on Black River, St. Elizabeth parish, where the municipal building complex became the focal point for coordinating disaster response. While the building infrastructure remained intact, the ISP fiber link was destroyed, leaving responders without reliable internet access.

We implemented a creative approach to restore communication by utilizing high-speed satellite terminals, Ericsson Cradlepoint 4G/5G routers and Ericsson WiFi equipment. We also deployed our costeffective solar power solution to ensure continuous operation. Our setup enabled remote management of user traffic and equipment through Cradlepoint routers, providing essential communication services for a staff of 60 across multiple buildings. Ericsson Response continued to support communities and aid relief efforts for more than four months after Beryl struck.

and internet services. These critical communication systems enable humanitarian aid organizations to coordinate relief efforts more effectively and support the affected population until local infrastructure can be restored.

While emergency response remains a key focus, Ericsson Response increasingly emphasizes preparedness and resilience.

Recognizing the growing need for communities to become more self-sufficient in the face of disasters, the program works proactively with partners to build robust systems that help mitigate the impact of future emergencies and improve overall response times.

With more than two decades of experience, Ericsson Response is a vital force in global humanitarian operations. Through ongoing training, global readiness and close cooperation with partners, the program acts quickly and effectively—bringing connectivity, hope and support to those who need it most.

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Why Ericsson?

Regional focus, global expertise

A leading provider of information and communication technology (ICT) to service providers, Ericsson enables the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale—making customers successful in a fully connected world.

149 years

Global Headquarters: Stockholm, Sweden

of enabling communication

26,744 R&D employees*

92,866

180+

employees*

Operates in 180+ countries

60,000+

187 live 5G networks

patents

globally* *As of December 2024

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North American Headquarters: Plano, Texas

8 live 5G networks

30+ US locations

in the US*

70+ regional carrier customers

$100M 5G smart factory investment in Lewisville, TX

7,000 US employees* *As of December 2024

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About Ericsson Regional Connect

About Ericsson

Regional carriers are unique enterprises. They are an integral part of the communities they serve as much as they are businesses seeking growth and sustainability.

The Ericsson Regional Connect program was born out of Ericsson’s recognition that regional carriers across the US are united by these common values—and by common challenges: Values we share and challenges our global solutions are perfectly suited to meet.

With an array of live and virtual events, online forums and tools, Ericsson Regional Connect comprises a unique community that brings regional carriers together in an unprecedented way:

Share—Regional carriers will have access to Ericsson’s global technological leadership and expertise. And they will have a forum for sharing knowledge, ideas and best practices with one another.

Connect—Ericsson Regional Connect facilitates a wide range of opportunities for professionals in the industry to meet and partner with their peers.

Serve—Apply what you gain from Ericsson Regional Connect to better serve your customers, connect the unconnected and give back to your communities.

Ericsson’s high-performing networks provide connectivity for billions of people every day. For nearly 150 years, we’ve been pioneers in creating technology for communication. We offer mobile communication and connectivity solutions for service providers and enterprises. Together with our customers and partners, we make the digital world of tomorrow a reality. www.ericsson.com

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The content of this document is subject to revision without notice due to continued progress in methodology, design and manufacturing. Ericsson shall have no liability for any error or damage of any kind resulting from the use of this document. © Ericsson 2025