Recruitment Questions Part 1

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RECRUITMENT QUESTIONS

At Bell Bank Mortgage, we want you to feel confident and informed as you explore opportunities with us. We believe in transparency and want you to know exactly what to expect as part of our team. To help you gain a clear understanding of your potential future with us, we’ve compiled some of the best questions candidates have asked in the past.

Bell Culture

How is Bell involved in the community:

Pay it Forward: $1,000/year: all employees

Volunteer opportunities in all markets

What perks does Bell offer to their employees?

$500 gift card and a personal day: all employees

Access to Management

President’s Club Trip / Platinum Club Trip

Benefits (Health/Retirement/ESPOT)

Events:

Branch lead events - Including Client appreciation, business partner networking and more BelltoberFest - Octoberfest themed gathering with business partners (depending on market)

Marketing

What can you expect from Marketing?

Website up and running on day 1, also available for ALO

Marketing Budget(s) annually

Digital Marketing- 2X per week & 1 mailer to all clients/business partners per year at no cost-

Marketing does it for you

Marketing review on all marketing pieces

Marketing Team to support your personalized marketing plan

Do you have a CRM platform?

SureFire is the CRM with over 136 ready-to-use approved flyers, allowing for co-marketing with business partners and featuring user-friendly design. New materials are added regularly.

Tools

HomeBot, BombBomb, Sales Boomerang, List Reports, Popl Zillow Leads or other lead gen programs, if needed or wanted nCino- and nCino App, Encompass

RECRUITMENT QUESTIONS CONTINUED

Products

What about products?

450+ products and growing

1X Close, VA, USDA, FHA, Conventional, JUMBO, Portfolio**, DPA

When can you lock loans and when is pricing cut off?

Lock until midnight and lock all weekend at same price as Friday’s pricing

What about Lender charge?

Your Clients and Files

What is your Help/Support like with the move?

Support -> All hands on deck to set you up & running

Resources include: UW Support

Sales Support Team

- Have questions on product guidelines? Why your not getting approvals with DU or LP?

Encompass Support

IT Support

What does IT help look like? After hours/weekends

How is the application taken?

How long does licensure take?

What LOS do you use?

Encompass

Proprietary Estimate Software

Pre-approval Letters? Phone App?

What does Processing/UW/Closings look like?

Local

How are Appraisals ordered? AMC? (Panel)

What is the Max DTI with DU and LP?

Tell me more about your Condo program and process?

How are Closings handled?

esignatures, Funding requirements?

CD/Closing docs - 7 days prior

Simultaneous workflow? CD out without an approval?

How many states are we licensed in? 36 states

No credit refreshes before closing unless report is expired

Servicing

Bi-weekly payments- no cost, can pull from 2 different accounts if you choose

Servicing always answers the phone; easy access

Online capabilities

Change escrow options easily

LO info on mortgage statement

Easy process for recasts

PROCESS FLOW

Application

Pre-Approval

Conversion

Processing

Underwriting

Closing

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