Ground Support Worldwide – July/August 2025

TAKEOFF:

Returning to Vegas With Eyes Wide Open

Like the City of Lights, the International GSE Expo offers visitors a sensory feast

As of this writing, the 2025 International GSE Expo is just two months away – Sept. 16-18 in Las Vegas – and there’s lots to get excited about.

Fun fact, while this will be my rst GSE Expo, I estimate my career visits to the “entertainment capital of the world” number somewhere in the 60s. Anyone whose job involves trade shows can relate, as all roads seem to lead to Vegas, more often than not.

Because GSE Expo will be my rst equipment-related event since signing on with Ground Support Worldwide in January, the anticipation I’m feeling is similar to what I felt when getting ready to go to my very rst convention in the City of Lights. Speaking of lights, no one can prepare you for the spectacle of the Strip when it’s lit up, or the bizarre cast of characters who are ready to greet you in the myriad casinos and hotels lining the boulevard. No question, Las Vegas is a unique place, and honestly, the perfect venue for events, in my opinion.

JENNY LESCOHIER Editor In Chief jlescohier@endeavorb2b.com

But this will be a different visit for me, because the equipment I’m about to see, feel, and possibly even operate, is not like any I’ve seen before. After 30-plus years of trade shows, I’m once again going in with eyes wide open – perhaps not quite as fresh as a 20-something assistant editor, but certainly as curious and excited to learn all I can.

Fortunately for me and approximately 3,000 others who will be in attendance at GSE Expo, there are some pretty cool new features to this year’s event. In addition to the return of the Demo Zone - with its scheduled demos, hands-on experiences and now shaded seating – GSE Expo now brings us the Layover Lounge and the Oasis, two spots ready and waiting to offer a cool respite (and an ice-cold beverage!) to show attendees needing a refreshing break between closing deals and booth visits.

Located right on the outdoor exhibit oor, the Layover Lounge is presented by IAEMA and will be open throughout exhibit hours.

The Oasis, for its part, is a shaded relaxation area with a front-row view of the live action happening in the Demo Zone. Sponsored by Powertrain Control Solutions (PCS), the Oasis will be open during show hours as well.

We at Ground Support Worldwide hope you’ll join us in Las Vegas this September. The International GSE Expo – just like Las Vegas – promises to be a vibrant place with an endless array of things to see and experience. See you there!

VP / MARKET LEADER INFRASTRUCTURE & AVIATION GROUP

Brandon Williamson 512-739-2102 bwilliamson@endeavorb2b.com

EDITOR IN CHIEF Jenny Lescohier 920-650-1579 jlescohier@endeavorb2b.com

ACCOUNT EXECUTIVE Lou Meszoros 203-610-2807 lmeszoros@endeavorb2b.com

INTERNATIONAL SALES MANAGER

Stephanie Painter +44 1634 829386 fax +44 1634 281504 stephanie@painter-lowe.com

LIST RENTAL

Michael Costantino 402-836-6266 michael.costantino@infogroup.com

Kevin Collopy 402-836-6265 kevin.collopy@infogroup.com

PRODUCTION & CIRCULATION

Art Director Jennifer Dakas

Production Manager Sheila Ward 603-891-9132 sward@endeavorb2b.com

Ad Services Manager Terry Gann tgann@endeavorb2b.com

Audience Development Manager Debbie Dumke 920-563-1776 ddumke@endeavorb2b.com

INTERNATIONAL GSE EXPO

International GSE Expo Event Director Sue Ralston 847-848-0943 sralston@endeavorb2b.com

ENDEAVOR AVIATION GROUP Penny Hazeltine Administrative Assistant

Chris Ferrell CEO Patrick Rains COO Paul Andrews CRO

Jacquie Niemiec CDO Tracy Kane CALO

Amanda Landsaw CMO

Kylie Hirko EVP Infrastructure & Public Sector Group

Michelle Kopier VP of Content Strategy, Infrastructure & Public Sector Group

SUBSCRIPTION CUSTOMER SERVICE 877-382-9187; 847-559-7598 CIRC.GROUNDSUPPORTWW@OMEDA.COM PO BOX 3257 NORTHBROOK, IL 60065-3257 Ground Support Worldwide (USPS 0015-386), (ISSN 1934-2861 print; ISSN 2150-4016 online) is published 6 times per year in January/February, March/April, May/June, July/August, September/October and November/December by Endeavor Business Media, LLC. 201 N Main St 5th Floor, Fort Atkinson, WI 53538. Periodicals postage paid at Fort Atkinson, WI 53538 and additional mailing offices. POSTMASTER: Send address changes to Ground Support Worldwide, PO Box 3257, Northbrook, IL 60065-3257. Canada Post PM40612608. Return undeliverable Canadian addresses to: Ground Support Worldwide PO Box 25542, London, ON N6C 6B2. Subscriptions: Individual print and digital subscriptions are available without charge to qualified subscribers worldwide. Please visit www.aviationpros.com and click on “Subscribe”. Publisher reserves the right to reject non-qualified

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TOP NEWS

dnata Rolls Out Autonomous Vehicles in Airport Operations

dnata has deployed a fleet of autonomous vehicles at Dubai World Central - Al Maktoum International (DWC), introducing next-generation technology in ramp operations.  The rollout marks a significant step in the automation of ground handling services – one of the aviation industry’s most labor-, and time-intensive areas.

dnata now operates six electric tractors – the EZTow model developed by TractEasy– at DWC. Traditionally, baggage is transported between the terminal and aircraft by human drivers, each operating under tight time constraints. The new autonomous vehicles streamline this process by towing up to four baggage containers (ULDs) at a time at speeds of up to 15 km/h, following pre-defined routes.

With these new vehicles now in service, and as they become integrated into operations, staff who previously drove baggage tractors can be reassigned to more complex, value-added tasks, supporting faster turnarounds. At the same time, autonomous driving reduces the risk of human error, making airside operations safer for everyone on the ramp.

The AED 6-million (US$ 1.6 million) project deployment begins with Level 3 autonomy, which involves minimal human oversight. This will upgrade to Level 4 autonomy, defined by full self-driving capabilities in controlled environments, in early 2026.

Beyond its day-to-day role, dnata will use this deployment as a testbed to trial and refine different operating models for autonomous ground handling. The aim is to identify the most effective approach for wider rollout – especially as DWC expands into what is set to become the world’s largest airport, with capacity for up to 260 million passengers and 12 million tonnes of cargo annually. The insights gained will help shape how automation is built into the core of future airport operations at DWC.

“This is an important step forward for both dnata and the wider aviation industry,” said Jaffar Dawood, Divisional Senior Vice President for UAE Airport Operations at dnata.

“While autonomous vehicles have largely been limited to trials, this deployment brings the technology into regular, day-to-day operations. As global travel continues to rebound and operational demands increase, automation could be key to building

UPCOMING EVENTS

Sept. 8

Airport Experience Summit

Guangzhou, China

Sept. 16-18

International GSE Expo

Las Vegas, NV

Sept. 24-25

Cargo Experts Conference Brussels, Belgium

Oct. 14-16

NBAA-BACE

Las Vegas, NV

Oct. 25

ACI-NA & ACI Conference and Exhibition Toronto, Canada

Nov. 17-18

NATA Aviation Business Conference Dallas, TX

smarter, safer and more resilient infrastructure.”

“Autonomous GSE adoption is taking off,” said Rich Reno, TractEasy’s CEO. “TractEasy is proud and excited to partner with an industry leader like dnata and blaze a safe and efficient autonomous trail for others to follow.”

Autonomous ground support equipment (GSE) has become a key focus area for innovation in recent years. According to IATA, such trials are currently underway in more than 15 countries, though most remain in early testing phases or restricted to small-scale pilots.

dnata’s latest deployment positions it at the forefront of this shift and builds on its broader innovation agenda. Recent highlights include the successful integration of autonomous drones into its warehouse operations, which significantly reduced processing times and increased accuracy in shipment tracking.

DNATA

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Fortbrand Acquires Xc d to Expand National Reach and Enhance Service Capabilities

Fortbrand Services LLC and Sasser Inc. announced that Fortbrand has acquired Xc d Aviation Services LLC from Sasser. Fortbrand is owned by funds advised by Basalt Infrastructure Partners LLP.

Fortbrand is an essential service aviation infrastructure leasing business focused on ground support equipment and airport maintenance equipment. Together, Fortbrand and Xc d will service ground handlers, passenger airlines, airports, cargo companies, and other end users with a fleet of over 4,900 pieces of equipment across more than 190 airports. Fortbrand and Xc d operate in the United States, Canada, and the United Kingdom.

With this strategic acquisition, Fortbrand is expanding its footprint and increasing its ability to serve both single-site and multi-site customers with high-quality, responsive, and reliable service.

“We are thrilled to welcome Xc d’s customers and employees to the Fortbrand family,” said Jared Verano, President and CEO of Fortbrand. “This Transaction will support our longterm plan to enhance our asset base, deliver great service to our customers, and accelerate growth. With our expanded network, we will be able to respond faster, offer more equipment options, and draw from a greater team of experienced professionals to get the job done right.”

“In just over a decade, Sasser built, from the ground up, an innovative, customer-centric GSE leasing business and established a brand that is well-known across the industry. We are proud of the team and of the journey we’ve had with Xc d, and we are excited to watch Fortbrand and Xc d embark on this next exciting chapter,” said Jeff Walsh, CEO of Sasser.

“We are thankful to Sasser for allowing Fortbrand to acquire Xc d,

which will make Fortbrand a leader in leasing, renting and servicing aviation equipment in North America,” said Sal Calvino, Investor and Board member of Fortbrand since 2019.

“Fortbrand and Xc d are leading providers of mission-critical equipment for the air transportation industry. We are grateful to have had the opportunity to engage with Sasser to advance this Transaction, and we look forward to continuing to support the growth of the combined business,” stated Wil Jones, Partner at Basalt. Foley & Lardner LLP served as legal counsel to Fortbrand.

Wells Fargo served as the exclusive financial advisor and Mayer Brown LLP served as legal counsel to Sasser.

Schiphol Airport Incorporates Lifting Aid at Every Baggage Hall Workstation

Employees in Schiphol’s baggage halls can now use a lifting aid wherever they are working. The airport has installed them at all 385 workstations, therefore reducing physical strain and contributing to a healthy workplace.

Schiphol is a global leader in offering this to employees on such a scale. Schiphol has also launched several trials for the full mechanization of baggage handling in order to continue developing the baggage halls.

“This makes the work of baggage employees lighter - a significant improvement. We tested, bought and installed the lifting aids in rapid succession while the regular baggage process continued. We made every effort to achieve this together with the six baggage handlers, Aviapartner, dnata, KLM, Menzies, Swissport and Viggo. We are proud to be able to offer this to employees, because a safe, good and pleasant workplace is our top priority,” says Esmé Valk, Chief People & Transformation at Royal Schiphol Group.

With the lifting aids, Schiphol and the baggage handlers are fulfilling the requirements of the Netherlands Labor Authority. Various types of lifting aids are now being used at Schiphol, and they have been extensively tested by employees. The airport and baggage handlers encourage employees to use the lifting aids, including by way of information campaigns, so that this new way of working becomes standard practice.

To be able to place a properly functioning lifting aid at

Continued from p.8

every workstation, Schiphol and the handling companies worked with the suppliers to develop this technology further. This was necessary because it did not yet exist. The past two years were therefore devoted to having employees test the lifting aids and to making adjustments in terms of use, safety and speed. Changes were also made to the baggage halls themselves, including the relocation of pavements and modi cation of guard rails. Baggage handling continued as usual while the lifting aids were being installed.

In the coming years, Schiphol plans to work with suppliers to develop new baggage containers and other robots made speci cally for work in the baggage halls. It will also test self-driving transport to make working with baggage containers lighter and more ef cient.

Swissport Starts Operations at New Air Cargo Center in Auckland

The new facility marks a signi cant milestone for Swissport’s cargo business in the region, joining a network of modern air cargo operations at seven major international airports across South Korea, Japan and Australia.

“The team has spent the past six months getting ready to set a new benchmark in New Zealand for operational excellence and customer service in air cargo handling,” said Joel Greig, Swissport General Manager of Cargo Operations in New Zealand and Australia. “We are proud to bring Swissport’s global expertise to Auckland and look forward to building strong partnerships with our airline and freight forwarding customers.”

Strategically located with direct airside access via Checkpoint Delta, the new facility spans 8,500 square meters of handling space, including weather-protected receipt and dispatch areas. It is the rst cargo terminal in Auckland with direct access to the air eld, enabling faster and more ef cient cargo transfers.

Presenting the 2025 Leaders of the Year!

Join us on Tuesday, Sept. 16, at 1:00 pm, in Booth 8000 as Ground Support Worldwide honors recipients of its 2025 Leaders of the Year awards.

These esteemed recognitions celebrate the outstanding achievements and forward-thinking contribution of companies and individuals who are signi cantly impacting the ground support industry.

Awards include: Team Leader of the Year, Service Leader of the Year, Product Leader of the Year, and the Lifetime Achievement award.

Everyone is welcome to attend as winners receive their awards and are interviewed by GSW Editor Jenny Lescohier. Don’t miss it!

Swissport has invested in advanced equipment and digital systems to optimize operational performance from day one. The facility is equipped with Auckland Airport’s largest X-ray machine and the latest cargo screening technology supporting secure and ef cient cargo throughput. An array of 46 CCTV cameras enables continuous surveillance and gives customers real-time visibility over their cargo.

“Our focus is on adaptability, collaboration, and delivering tangible bene ts to customers – whether through faster turnaround times, enhanced transparency, or greater reliability,” said Greig. “We’re here to raise the standard for air cargo handling in New Zealand.”

The site is licenced as a Customs Controlled Area and authorized under New Zealand’s Ministry for

Primary Industries (MPI) as a Transitional Facility, enabling the secure handling, inspection and processing of import and export cargo. The terminal also includes large-scale cold storage areas, with capacity for both palletized and ULD shipments of perishable goods including pharmaceuticals, seafood, fresh produce and meat – supporting New Zealand’s strong export market.

The global air cargo market is growing, driven by economies in South Asia, China, Southeast Asia, and Africa, as well as the expansion of e-commerce and express networks. Swissport continues to invest in technology and processes designed to optimize cargo ow, ensuring our air cargo networks in the region, including centers like Auckland, can play a crucial role in this growth.

Are your wingwalkers and tug drivers on speaking

They should be. Studies show one of the main causes of airside incidents and collisions is a breakdown in communication among ground crew personnel.

Series 9900 Wireless Headset Systems keep tug drivers and wingwalkers in constant verbal communication with one another during pushback and a variety of other ground and maintenance operations; improving situational awareness and helping to avoid potential injury and costly damage to aircraft and other ground support vehicles and equipment. Let’s talk. Call 1-800-298-6235 or visit www. davidclark.com. for more information.

Lufthansa, Fraport, and zeroG Introduce AI-Based Camera ‘Seer’ at Frankfurt

Lufthansa and Fraport AG have signed an agreement to further optimize aircraft handling at Frankfurt Airport. Together with Lufthansa subsidiary zeroG, the partners are introducing the innovative AI-based camera solution “seer.”

The goal is to use real-time data to make the turnaround process – i.e., the procedures involved in aircraft handling – more transparent, punctual, and efficient.

Every step of the handling process, from docking the passenger boarding bridge to loading baggage and refueling at the respective aircraft positions, is recorded by a camera. The AI system then automatically timestamps the respective process steps.

The AI-supported turnaround process is the result of an intensive development and pilot phase that began in 2023. From February to May 2024, Lufthansa and Fraport tested the system at selected aircraft parking positions at Frankfurt Airport. Currently, “seer” is being used at five aircraft parking positions. The number of positions is expected to rise to 20 by the end of the third quarter this year. This will be followed by a gradual, comprehensive rollout at Frankfurt Airport.

“Transparent ground processes enable us to further improve our punctuality and service quality. This benefits our guests in particular”, says Jens Ritter, CEO of Lufthansa

Airport

Airlines. “That is why we are working intensively on modernizing our operational processes with innovative technologies such as the AI-based ‘seer’ solution. When all partners at Frankfurt Airport use their handling data and exchange it among each other, we can become more efficient and even more punctual together.”

Grupo EULEN Expands U.S. Aviation Footprint with Alaska and Hawaiian Airlines at JFK Grupo EULEN is strengthening its presence at major U.S. airports with new partnerships - most notably with Alaska Airlines and Hawaiian Airlines at New York’s JFK Airportreinforcing its role as a trusted partner in the aviation industry.

As part of the terminal transition that began in March 2025, Alaska Airlines and Hawaiian Airlines are relocating from Terminal 7 to become fully operational in Terminal 8 by October 2025. Under this joint contract - following Alaska’s acquisition of Hawaiian AirlinesGrupo EULEN will provide dedicated wheelchair assistance services for passengers with reduced mobility, while honoring each airline’s distinct brand identity and operational priorities. EULEN now delivers wheelchair service to 10 airlines in Terminal 8, including members of the Oneworld Alliance.

“These new partnerships are more than contracts - they’re relationships built on trust and a shared

commitment to quality,” said John Jones, Vice President of Aviation Operations for the United States and the Caribbean at Grupo EULEN.

Beyond JFK, EULEN Aviation continues to expand through new and renewed agreements:

• In Miami, EULEN deepened its long-standing relationship with British Airways, adding secure cabin cleaning services for MIA–London flights to its existing portfolio of wheelchair assistance services at JFK Terminal 8.

• At Tampa International Airport (TPA), EULEN signed a three-year agreement with Avianca Airlines,

Colombia’s flagship carrier and Star Alliance member, to support nonstop service between Tampa and Bogotá. EULEN’s local team— already trusted by Delta, Aeroméxico, Sun Country, and Havana Air—ensures seamless, courteous service from curb to gate.

• This spring, EULEN began working with Arajet Airlines, the Dominican Republic’s largest and fastest-growing carrier, providing full ground handling services for direct flights between Miami International Airport (MIA) and Santo Domingo, with an additional route to Punta Cana launching in June.

In addition to these new alliances, EULEN Aviation celebrates continued excellence with long-time partner Delta Air Lines. The EULEN MIA Team achieved a perfect 5.00 DL Station Scorecard and was named “Station of the Month” for April 2025, recognizing excellence in passenger support, cabin cleaning, and operational performance.

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dnata Named First Ground Handler in IAG’s Preferred Partner Program

dnata has signed a Memorandum of Understanding (MoU) with International Airlines Group (IAG), becoming the first ground handler selected under its Preferred Partner Program.

The MoU establishes the foundation for a broader, longterm collaboration between the companies, as IAG deepens its relationships with select strategic partners to drive innovation, consistency and long-term value.

David Barker, Regional Chief Executive Officer - Americas at dnata, said: “We are proud to be the first partner selected for IAG’s new supplier program. This recognition reflects our strong operational track record, commitment to innovation, and ability to support our customers’ strategic goals. We look forward to growing our partnership and delivering high-impact solutions that support IAG’s evolving needs across the USA and beyond.”

Gurm Nijjer, Group Procurement Director - Airports at IAG, said: “Our Preferred Partner Programme is a strategic initiative to generate long-term value for IAG and its customers by aligning with a select group of high-performing suppliers. This approach reflects our commitment to

operational excellence, cost-effective delivery and the use of technology to continuously elevate the passenger experience. The partnership spans a number of locations across North America and includes both long-term contract extensions and new business – including the recent award of ground handling services at Los Angeles International Airport (LAX) for Group IAG airlines. We look forward to deepening this relationship in support of our shared goals around innovation, efficiency and scalable growth.”

Services under the new contracts will commence in Q4 2025, supporting IAG’s broader objective to optimise ground handling operations, enhance service consistency and deliver long-term value across key North American Airports - with further opportunities for collaboration under the Preferred Partner Programme anticipated beyond this launch.

Global Ground Support Launches ‘Veterans of GSE’

Global Ground Support, provider of aviation ground support equipment, announces the founding of Veterans of GSE, an industry-wide initiative designed to unite, support, and empower military veterans working in or transitioning into the Ground Support Equipment  (GSE) field.

The Veterans of GSE group was created with a clear mission: to connect veterans from all branches of military service, build a strong and supportive professional network, and promote veteran hiring and transition throughout the GSE industry. As the first initiative of its kind in the sector, Veterans of GSE seeks to honor the invaluable experience of service members while creating opportunities for mentorship, career advancement, and community engagement.

“Veterans bring unmatched skills, leadership, and dedication to the workforce. With Veterans of GSE,

we’re not only recognizing that value, but actively working to support their transition, empower their careers, and build camaraderie across the industry,” said Tyler Stimac, Vice President of Global Ground Support.

Key goals of Veterans of GSE include:

• Building a strong community for veterans within the GSE sector to share knowledge,  experiences, and professional connections.

• Raising awareness across the industry about the benefits of employing veterans and the importance of supporting them in meaningful careers.

• Promoting veteran hiring and career transitions, with developing

resources and guidance for service members entering the civilian workforce.

• Honoring military service by celebrating the unique strengths veterans bring to the industry.

• Serving as a central platform to advocate for policies and programs that prioritize veteran  recruitment and retention within the industry.

The group will host regular networking events, provide mentorship and job-seeking resources, and collaborate with industry partners to expand hiring initiatives and recognition programs.

Global Ground Support invites all GSE companies, professionals, and veterans to join and support the Veterans of GSE initiative. Together, the industry can pave the way for a stronger, more inclusive future built on the foundation of service, leadership, and mutual support.

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Cabin cleaning ground support firm focuses on growth through a commitment to staff retention and innovative training technologies

BY JENNY LESCOHIER

If ground support operations are the backbone of the aviation industry, ensuring everything runs smoothly pre and post ight, then the subcontractors that provide niche services to those organizations are the lifeblood, their work owing quietly throughout the bustling groundside environment to perform vital yet often unsung tasks.

Departures Aviation is just such an organization, a Philadelphia-based company specializing in aircraft cabin cleaning and janitorial services within the commercial airline sector.

Gary Nunley, CEO of Departures Aviation

Ground Support Worldwide recently sat down with CEO Gary Nunley to get his unique insights drawing from a career that spans both the airline and ground handling sides of the business. What he told us is a telling account of the critical issues facing the ground handling business today, as well as a shining example of how technological ingenuity is changing aviation ground support in ways large and small.

General aviation to commercial powerhouse

The journey of Departures Aviation began in 2015, predating Nunley’s arrival in 2023. “Departures started in general aviation. We were conducting post-manufacturing cleans for Cessna out in Wichita, Kansas,” Nunley explains.

From there, the company began its transition to the commercial airline sector, handling overnight cleans for some United Express carriers at Washington Dulles Airport.

A new ownership group took over in 2017, shifting the focus entirely to commercial airlines. Then from 2020 to 2023, the ownership group dedicated its efforts to stabilizing the business post-pandemic.

Turnover at Departures is only 10-15% annually, contributing to the company’s growth and success.

Nunley was brought on with a clear mandate: “To grow the organization and take us to the next level,” he recalls.

Geographically, Departures’ largest operation is at Washington Dulles, serving the broader Washington DC Metro area, including DCA and BWI. The company also serves customers in Houston, Denver and the Lincoln/ Omaha, Nebraska region.

Airline operations to ground support innovation

Nunley’s professional history is deeply rooted in the airline industry. “I have a background in operations, and when I left the airlines, I was overseeing airline airport operations in about 100 cities across North America,” he shares.

He also has extensive experience in aviation safety, having initiated safety programs for a previous airline, which then evolved into a broader safety consultancy. “I started a couple of safety programs within an airline, and that ultimately led to a broader safety consultancy, working with a lot of airlines globally in the areas of aviation safety, emergency

response, ground safety, cargo and security, as well.”

It was during this time that Nunley first encountered Departures Aviation as a vendor providing cabin cleaning services. “Aircraft cleaning was part of my purview and one of my partner vendors at the time was Departures,” he recalls, noting that he was asked to join the organization, which he considered a unique opportunity to make an impact.

“If I would have asked myself 10 years ago if I wanted to run a cabin cleaning company, it probably would not have been a part of my calculus, but when the opportunity came up, it was a time for me to reflect on the future of my career and I thought, here’s a really interesting opportunity where I can make an impact with my team members and also with the industry at large, so why not?”

Transitioning from the airline side to ground handling has been an insightful experience for Nunley. “Honestly, that was two and a half years ago, and it has been a fantastic

ride,” he says. “It’s been so different than anything I’ve done before. You learn as you go what works and what doesn’t. You learn the nuances of the ground handling space versus the airline space.”

He adds, “There’s a really stark dichotomy between the airlines and the ground handlers. You’re talking to the airline as a potential customer versus the airline talking to the ground handler as a vendor. I’m definitely enjoying it,” he says.

Agility, retention, and industry-leading standards

Nunley believes several factors set Departures Aviation apart from its competitors, including the implementation of a comprehensive safety and training structure similar to those typically found in much larger organizations.

Nunley says he leveraged his experience as an auditor for both the IATA Operational Safety Audit (IOSA) for airlines and the IATA Safety Audit for Ground Operations (ISAGO) to build robust systems.

“I’m fortunate I got to see the industry around the world – the different processes and procedures that ground handlers have implemented, and then processes and procedures that airlines have implemented,” he says. “I knew what both sides were doing and really what worked nicely.”

While not ISAGO certified, Departures Aviation operates with processes and procedures that align with ISAGO standards. “As a small company, we’re not ISAGO certified because we don’t need to be. But if we were to have an audit for ISAGO, we would have very much of the same things that a larger company like Swissport or dnata have in place.”

This commitment to quality allows the company to confidently engage with potential international airline customers.

“We’re following the same safety procedures. We have an SMS, whereas maybe some smaller organizations haven’t taken that step because it’s not mandated,” Nunley says.

Departures’ training programs are also IATA AHM compliant, meeting international industry expectations. “Knowing what the industry is looking for from a international perspective, and then putting that into Departures, gave us the ability to act like a big partner with a small company feel,” Nunley says.

He also emphasizes the benefit of remaining agile, thanks to the smaller size of the company. “We remain open to the needs of industry, and we can pivot pretty quickly,” he states.

He cites the company’s unique ability to respond to urgent client needs. “We’ve done some things for some of our customers that a larger organization just couldn’t do. Customers call me, the CEO of an organization, because if you need something done tomorrow, we’re able to do it because there’s not a lot of red tape here.”

Agents are trained to see how their job fits into the overall travel experience.

This ease of access contributes to customer retention. “That’s a benefit to our customers,” he says. “Their needs are constantly changing, and when they come to me saying, ‘I need this change,’ they’ve already gone through weeks of trying to figure out their own bureaucracy. So if I need to then layer on my own bureaucracy before I can make that move, it just adds time. People don’t like that. So for us, being extremely agile is important.”

Another significant differentiator for Departures Aviation is its remarkable employee retention rate.

“Our turnover rate today is somewhere between 10% and 15% annually,” Nunley states. This is a stark contrast to the industry norm, where “from a cabin cleaning perspective, this could be easily 100/200% annually,” he says.

Nunley attributes this success to a concerted effort to help employees recognize their value and

importance within the broader aviation ecosystem.

“When a team member comes into our group, we don’t just classify them as a cabin cleaner, although that’s what they actually are. We train them in terms of, ‘here’s how you actually fit into the aircraft turn process. Here’s why you are important. Here’s what could happen if we don’t do our jobs correctly.’”

He offers a compelling example: “One thing I like to tell my team members is, if a passenger gets on an airplane and it’s dirty, they psychologically associate that with the airplane being unsafe.”

He emphasizes the importance of first impressions, especially for the significant portion of passengers for

whom it’s their first flight of the year. “I explain this to my team members so they recognize how important their role is, and how our customers – the airlines – benefit. Their customers are our customers, and we take it just as seriously.”

The consistency of familiar faces also fosters a more collaborative environment. “If we can get our team to stay, it passes the benefit on to our customers. The flight attendants see our people every day, the pilots see them every day, gate agents see them every day... familiar faces.”

Building on strong partnerships

Nunley points to several pivotal moments that have contributed to

SMART PUSHBACK STARTS HERE.

Departures Aviation’s success, such as having what he calls a “highly engaged ownership group, willing to invest resources in growth initiatives.”

He continues, “From a resource perspective, they’re not shy about saying, ‘hey, let’s look at every opportunity that comes along and really lean into it.’”

This support allows Nunley to pursue ambitious expansion plans with confidence. “I’m fortunate in that respect, that when I go to my board and tell them what we’re thinking about doing as an organization, they’re usually fully on board. That really helps in taking any of the constraints off.”

Second, a strong and continually growing partnership with a large

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We have created an internal software suite called Cabin View 360,” using a VR simulator to train new agents. “We use gamification. The agent has to find as much dirt and grime as possible.”

— Gary Nunley, CEO, Departures Aviation

ground handler at Washington Dulles Airport has been a significant part of Departures’ success.

“We’ve been very fortunate to partner with them as a subcontractor. Our relationship with them has continued to grow year over year,” Nunley says. “This collaboration has demonstrated Departures Aviation’s capability to handle high-volume work effectively and cost-efficiently.”

The consistency of their retained employees further solidifies this. “If we’re throwing the same employees at this particular ground handler, day after day, week after week, month after month, they start to see the improvement that hits its stride and doesn’t degrade. That’s one of the things that really, really helped us out.”

Leveraging tech

Nunley is most passionate about disrupting the traditional approach to cabin cleaning through technology. He recounts a conversation with a major airline executive who challenged service providers to “be disruptive.”

“I had a conversation with one of the major airlines last fall, and I asked what they want to see from their service providers. And one of the gentlemen said, ‘We want them to be disruptive.’”

This inspired the creation of Cabin

View 360, an internal software suite focused on training and quality control through virtual reality.

“I’ve been thinking about how a cleaning company can become disruptive. How do we do something that’s totally unique? One of the things that we decided to focus on is how we think about new technology as it relates to cabin cleaning,” Nunley says.

“We have created an internal software suite called Cabin View 360,” Nunley explains, pointing to the VR simulator used to give employees a realistic experience while training.

The goal, he says, is to provide a consistent level of quality from agents in all locations.

“I call it the Big Mac approach,” he says. “If I buy a Big Mac in Albuquerque, New Mexico, and I buy one in Bangor Maine, they taste exactly the same, right?”

He details the current training gap: “If I take an agent and I train them in the classroom, with a PowerPoint and a picture of a seat, what happens when that agent is really doing a live flight? I’ve got to try to get this brand new agent up to speed on the aircraft interior, the layout, what an overhead bin is...

“A lot of our agents have never even flown before, so they’ve never seen the first class suite of a Qatar A350 or an Emirates A380. That’s

going to be totally foreign; the first time they see it is while we’re actually trying to clean this airplane and get it turned around for the next set of customers.”

The VR solution bridges this, Nunley says. “What if we could sit them in a chair in our training classroom, put them in the VR simulator and have them explore the Qatar A350 first class suite, have them sit in the passenger point of view and be able to look up, down and around, look at the cracks between the seat and the window – all the areas where dirt and dust and grime can accumulate. What if we can give them as much time as they need to get comfortable and familiar?”

Nunley says Cabin View 360 has the aircraft walk-through now in the VR environment, as well as the passenger point of view. “We also use gamification – the agent has to actually find as much of the dirt and grime throughout the aircraft cabin as possible.

“Agents get scored, and if they need some polishing up, we send them back through so by the time they get to the airplane, all of this gets more familiar until it becomes muscle memory.”

Departures Aviation is collaborating with Arizona State University to integrate AI avatar instructors into Cabin View 360.

Nunley notes that for many agents, English is not their first language. This innovative approach aims to significantly increase knowledge retention, especially for agents whose first language is not English, and removes the need for multiple language-specific human instructors.

“This AI avatar instructor now is able to communicate with the agent in their most comfortable language. Agents are able to ask the AI things like ‘How does this work? What cleaning solution should I use here?’ And then those answers are flowing back and forth without the old-school ‘click next’ on the on the computer screen type of training environment.”

Nunley foresees significant improvements. “We’re hoping this

is going to increase the retention of knowledge. We’re looking forward to having it fully rolled out by the end of the year. In conversations with our customers and potential customers, we’re happy to be the kind of the group that’s bringing this to them.”

Rapid growth and strategic expansion

Looking to the future, Nunley describes 2025 as a year “unlike any year we’ve had so far at Departures Aviation.”

Nunley says Departures Aviation anticipates rapid organic growth, with at least one major startup on the West Coast this fall and two to three smaller but impactful ventures in early 2026.

While organic growth is the primary strategy, mergers and acquisitions are also on the table. “That’s always something that we’re looking at,” he says. “We’ve had conversations throughout the course of the year and we think that’s part of the strategy.”

Nunley is confident that Departures Aviation has “hit its stride,” having spent considerable time establishing itself within the industry.

“We’ve spent a lot of time getting to know the industry, getting ourselves out there, letting people get to know us as an organization,” he says. “We’re anticipating 2025 and 2026 to be rapid growth years. We’re pretty confident that we’re going to hit our growth metrics in both years.”

WHERE GROUND SUPPORT INNOVATION TAKES Flight

SEPTEMBER 16-18, 2025 | LAS VEGAS, NV, USA

LAS VEGAS CONVENTION CENTER

The most influential decision-makers in airlines, airports, contract service providers, FBOs, ground handling, and the military are heading to International GSE Expo 2025 this September—and you should too!

Join over 3,000 industry leaders to see and demo the latest innovation, technology, and services in ground support equipment.

International GSE Expo is the ground support equipment industry’s premier event for networking, information exchange, and face-to-face access to the latest products, services and technologies. Featuring indoor and outdoor exhibits, you’ll see everything from pushbacks to baggage carts - all displayed by top manufacturers and suppliers. Live product demonstrations and other interactive opportunities provide a uniquely valuable experience to see the latest advancements in action.

Register for FREE* for a limited time. Visit www.gseexpo.com to learn more!

Here’s What to Expect:

• 3,000+ attendees

• 250 exhibitors

• A global audience of decision makers and professionals

• Networking opportunities to connect you with key players

• Indoor and outdoor exhibits

Who Attends?:

• Live equipment demos

• Access to the latest products, equipment  and services

• Beers on us! Cool off with complimentary brewskis at The Layover Lounge

• Unmatched entertainment in Las Vegas

An international audience of professionals representing the following sectors:

• Airlines

• Airports

• Contract Service Providers

• FBOs

• Ground Handlers

• Military

PREVIEW

Early Registration = Free Expo Pass

Qualified attendees register free through August 28!

FREE: Through August 28, 2025 for qualified attendees

$30: August 29 - September 15, 2025 for qualified attendees

$60: September 16 - Onward for qualified attendees

$800: Non-exhibiting manufacturer, distributor or supplier

$35: Exhibit booth staff over allotment.

*Only the Individuals listed here qualify to register as Attendees: Airlines, Airports, FBOs, Contract Services Provider, Ground Handlers and Military only, please. All others must register as Non-Exhibiting Manufacturer, Distributor or Supplier.

Learn more at: www.gseexpo.com

Products & Technologies on Display:

• Air Starts and Accessories

• Airside Busses

• Baggage Carts

• Batteries and Battery Chargers

• Belt Loaders

• Cable Reels and Hoses

• Cargo Loaders

• Catering Trucks

• Deice/ Anti-Ice Vehicles

• Engine & Engine Parts/ Components

• eGSE/EV – Electric Ground Support Equipment

• Fleet Management

• Ground Power Units

• IT/Software

• Lavatory Service Vehicles

• Passenger Boarding Bridges/Stairs

• Potable Water Trucks

• Preconditioned Air

• Refurb/ Overhaul

• Spare Parts/Components

• Tugs/Tractors

• and more !!

GSE Expo PreviewPREVIEW

2023 Attendee Sampling:

Over 3000 industry leading executives attended GSE Expo 2023, making it our largest show to date. See below for a sampling of some of the companies in attendance:

• Aerolineas Argentinas

• Aeroméxico

• Aéroports de Montréal

• Africa Flight Services

• Air Canada

• Air India

• Air National Guard

• Air Transport International

• AirFrance - KLM

• Alaska Airlines

• All Nippon Airways Co., Ltd.

• Allegiant Air

• Alliance Ground International / Airport Terminal Services

• Amazon Prime Air

• American Airlines

• Atlantic Aviation

• Atlas Cargo

• Australian Airport Services

• Boeing

• British Airways

• Congo Airways

• Delta Air Lines

• Department of Defense

- USAF

• Department of National Defence (Canada)

• DHL

• DHL Express

• DNATA

• Egypt Air

• Empresas AIC Ground Handling

• Envoy Air

• Ethiopian Airlines

• Etihad Airways

• Federal Airports Authority of Nigeria

• FedEx

• Flying Tigers Aviation

• GAT Airline Ground Support

• Grand Canyon Airlines

• Great Lakes Airlines

• Hawaiian Airlines

• Horizon Air

• JetBlue Airways

• Kenya Airways

• KLM

• Korea Airport Service

• Las Vegas International Airport (Harry Reid)

• Latam Airlines

• Lockheed Martin

• Los Angeles World Airports

• LSG Sky Chefs

• Lufthansa Engineering & Operational Services (LEOS)

• Lynden Air Cargo LLC

• Menzies Aviation

• Nepal Airlines

• Nigerian Aviation Handling Company

• Pacific Air Cargo

• Pakistan International Airlines

• Philippine Airlines

• Piedmont Airlines

• Pittsburgh International Airport

• Portuguese Airforce

• Qatar Airways

• RAF Services

• Republic Airways

• SAS Ground Handling

• Saudi Ground Services

• SkyWest Airlines

• Southwest Airlines

• Spirit Airlines

• Sun Country Airlines

• Swedish Armed Forces

• Swissport

• Swissport Canada Inc

• U. S. Air Force

• U.S. Army

• U.S. Coast Guard

• U.S. Navy

• Uganda National Airlines

• United Airlines

• United Ground Express

• United Parcel Service (UPS)

• Vancouver Airport Authority

• Virgin Australia

• WestJet

• Worldwide Flight Services

2025 SCHEDULE OF EVENTS

SUNDAY

SEPTEMBER 14, 2025

8:00 am - 5:00 pm

Exhibitor Installation

MONDAY

SEPTEMBER 15, 2025

8:00 am - 4:30 pm

Registration Open

8:00 am - 5:00 pm Exhibitor Installation

TUESDAY

SEPTEMBER 16, 2025

7:30 am - 4:00 pm

Registration Open

7:30 am - 10:00 am Exhibitor Installation (no forklifts)

10:00 am Coffee Service

10:00 am - 4:00 pm

Exhibit Hall & Concessions Open

1:00 pm

Ground Support Worldwide 2025 Leaders of the Year awards presentation 1:30 pm Sweet TreatNetworking Break

WEDNESDAY, SEPTEMBER 17, 2025

8:00 am - 4:00 pm

Registration Open

10:00 am

Coffee Service

10:00 am - 4:00 pm

Exhibit Hall Open

1:30 pm

Sweet Treat Networking Break

THURSDAY, SEPTEMBER 18, 2025

9:00 am - 1:00 pm

Registration Open

10:00 am - 1:00 pm

Exhibit Hall Open

1:00 pm - 8:00 pm

Exhibitor Dismantle

FRIDAY, SEPTEMBER 19, 2025

8:00 am - Noon

Exhibitor Dismantle

Presenting the 2025 Leaders of the Year!

Join us on Tuesday, Sept. 16, at 1:00 pm, in Booth 8000 as Ground Support Worldwide honors recipients of its 2025 Leaders of the Year awards.

These esteemed recognitions celebrate the outstanding achievements and forward-thinking contribution of companies and individuals who are significantly impacting the ground support industry. Awards include: Team Leader of the Year, Service Leader of the Year, Product Leader of the Year, and the Lifetime Achievement award.

Everyone is welcome to attend as winners receive their awards and are interviewed by GSW Editor Jenny Lescohier. Don’t miss it!

WHAT’S NEW IN 2025?

FRESH FEATURES, BOLD INNOVATIONS — THE GSE EVENT YOU CAN’T MISS!

With fresh features, exciting activations, plenty of surprises, and unmatched networking, this year’s show is shaping up to be our most dynamic yet. If you’re in the ground support industry, this is the event to be at.

Demo Zone 2.0

The Demo Zone is back for International GSE Expo 2025—bigger, better, and reimagined. With shaded seating, live scheduled demos, hands-on experiences, and ice-cold beverages to keep you cool, it’s where innovation takes flight! Preview and test the latest products from:

• Powertrain Control Solutions (PCS)

• Optimal EV

• Cyclone Technology

Join us:

• Textron Ground Equipment Inc.

• Toyota Tsusho America, Inc.

Tues-Wed: 10:00 am - 4:00 pm | Thurs: 10:00 am - 1:00 pm

Sponsored by: Powertrain Control Solutions (PCS)

The Layover Lounge

Take a break, grab a cold one, and recharge in our brand-new Layover Lounge, located right on the outdoor exhibit floor! Whether you’re closing deals or catching up with colleagues, The Layover Lounge is the perfect spot to unwind!

Join us:

Tues-Wed: 10:00 am - 4:00 pm | Thurs: 10:00 am - 1:00 pm

Presented by: IAEMA

Mingle & Drink Mimosas

With The Women Of GSE

Join us at the Women of GSE Mimosa & Mingle event, in support of Dress for Success, happening at the Layover Lounge. Enjoy complimentary mimosas and lite bites while hearing from inspiring voices from Women of GSE and Dress for Success. Bring a clothing item (or two) to donate. All are welcome! Join us:

Thurs: 11:00 am - 12:00 pm

The Oasis

Step into The Oasis, our shaded relaxation area located right on the outdoor exhibit floor. It’s the perfect place to kick back with an ice-cold beverages, recharge, and connect with fellow attendees, all while getting a front-row view of the live action happening in the Demo Zone.

Join us:

Tues-Wed: 10:00 am - 4:00 pm | Thurs: 10:00 am - 1:00 pm

Sponsored by: Powertrain Control Solutions (PCS)

PREVIEW

2025 EXHIBITOR LIST

GSE Expo 2025 is thrilled to announce the exciting lineup of exhibitors who will be showcasing their latest products and services this August. See below for a preview of our growing list currently featuring over 200 industry-leading vendors innovating the world of ground support equipment.

For the most up to date list of exhibitors, visit www.gseexpo.com

A-Safe, Inc. 8090

ABC Industries, Inc. 1018

Advance GSE / Nordic Heater P582

Advanced Charging Technologies (ACT) 4031

ADVEEZ ................................................................ 7073

AEG Fuels 1020

Aero Jet Wash, LLC..............................................1089

AeroChock™ 1025

Aeroservicios USA Inc. 5025

AES - Alvest Equipment Services 4048

Air Rover 8092

Air-Rail 4109

AirElectric Inc. 2078

AIRLINX Aircraft Services, Inc. 2042

AK Interconnect, Inc. 2072

Allen Energy 5019

Alps Alpine North America, Inc. 8098

AMGI, Inc. Japan 1087

Anderson Airmotive Inc 4025

ANSUL a brand of Johnson Controls 8085

Aquestia USA 8086

ARI-Hetra P104

ASO Safety Solutions Inc 7088

ATAP, Inc. 7085

AURIC WISDOM INDUSTRIES LLC 8097

Aurrigo 8087

Averest, Inc. 6063

Aviogei Airport Equipment Srl 3075

AVIRAMP P308

Avro GSE 5079

Banner Engineering Corporation 8088

BETA Fueling Systems ........................................ 8019

Betts Industries 7089

Blickle USA Wheels & Casters Inc. ..................... 2071

Brigade Electronics Inc 2068

BSL NEW ENERGY TECHNOLOGY CO., LTD. 2083

Butler Heavy Structures 1033

CAMY New Energy Co.,Ltd. 1040

Cannon Load Banks Inc 8029

Charlatte P350

CIRCOR Aerospace & Defense 8075

Cla-Val Company.................................................2038

Clyde Machines P258

COBUS Industries ............................................... 8013

Colson Group USA 3096

Columbia Vehicle Group, Inc. 6093

Concentric International 6089

Continental Tire 2030

Cyclone Technology 2103

DABICO Airport Solutions 3109

DADE GSE 5103

Daifuku Services America Corporation 2088

Dantal Hydraulics 1104

David Clark Company Inc. 5099

dBD Communications 8015

DC Power Technologies 8071

DEKAL LOAD BANKS USA L.L.C. 2002

Delmaco Manufacturing, Inc. 5097

DEUTZ Corporation 6073

Diamond Rubber Products 2076

Diesel Laptops 1048

DOLL America Inc 6025

Dynell GmbH P401

Eaton 6033

EBIS Software 4068

ElectroAir 1083

Electrovaya 4103

Emerald Tyre Manufacturers Limited 7077

Engine Distributors, Inc. ....................................1044

Engine Power Source 4081

eparts.shop .........................................................1091

Equipment Depot 1077

Estex Manufacturing Company 2069

Eternity Technologies 1082

Aktiengesellschaft P408 Green Cubes Technology 3097 Green Watt/Powerland Technology 6094 Greenshine

2092 Ingenext ..............................................................1064 Inovair Blowers 7037 Interstate Batteries, Inc......................................1086

ISCAR GSE CORP 6047

Isuzu Commercial Truck of America 3085 ITW GSE 4002

Jasper Engines & Transmissions 8077

KieTek International 1004

Knott Brake Co. 1034

LAUGFS Rubber 1093

Lift-A-Loft 5073

Lifts All 1103

Link America........................................................ 5024

Liquid Controls 8031

Liquidity Services, Inc. 8084

Lithion Battery Inc 7097

Loadsters 8093

LTG Inc. 1031

Lux Air GSE 1068

MAFI Transport-Systeme GmbH P530

Mallaghan P448

Mantec Services Inc 1014

MASCOTT EQUIPMENT 1037

MCS North America 8076

Mercury GSE 3073

Minit Charger 7049

MIPCA 1078

MISCO Refractometer 1036

MJ’S MOBILE FLEET-Tank Trucks & GSE Specialist 1032

Motive Technologies 2075

Mototok Corporation 3068

MS. CARITA GSE GRAPHICS 8043

MULAG 4095

Nandan GSE 1088

Noregon Systems ............................................... 1029

Northern Air Systems 6039

Optimal EV .......................................................... 1073

Ord Lift & GSE Inc 8047

Oshkosh AeroTech 4005

P&J Airport Services LLC .................................... P160

PAGE GSE 4019

PAR-KAN COMPANY P304

Parker Hannifin 2028

Parker Meggitt 6096

Parker Velcon 6098

PD Power Systems, LLC P578

Power Stow Americas P430

PowerPusher® 8053

Powertrain Control Solutions (PCS) 4073

PrimeFlight GSE Maintenance/Garsite 7033

PRM Newage Ltd 1008

proveo 8091

Quadro, Inc. 6088

R&R Industries 8041

Ramp Communications 8094

RAMPMASTER.................................................... 4085

RISE Robotics 2108

ROKADI Inc. 1076

RWM Casters 8051

SAB North America 1084

Safe Solutions Global 1062

Safety Decals 3098

Safety Systems & Controls, Inc. 8035

Sage Parts 4016

Salem-Republic Rubber Company (SRR) 6108

Samsara 2097

SAS - (Simpson Aerospace Services) 6090

Schafer Driveline 7043

Schioppa Casters and Wheels 8096

Scully Signal Company 8080

sefiso | FAUDI Aviation 8025

Shirtboy.com 1102

Skycharge 7109

SkyMark Refuelers, LLC 6103

Southwire Company 8079

Stanbury Electrical Engineering 1024

Star Hydraulics LLC 3069

Stertil-Koni USA, Inc. 6019

Tamarack Industries 1028

TBD Owen Holland Ltd 1096

Prepare a fl ightplan!

Explore the show floor with our interactive map. You can save exhibitors, products and other things you want to remember with a free My Show Planner account.

EXHIBIT & SPONSOR GSE EXPO 2025!

As an exhibitor or sponsor at International GSE Expo, you’ll gain direct access to a global audience of ground support equipment professionals. It’s one of the industry’s top platforms for business growth and lead generation, offering valuable networking opportunities. Reserve now to secure a prime location.

DON’T DELAY - BOOTH SPACE WILL SELL OUT!

* Must have minimum of 10x10 exhibit space to qualify for demo zone rates.

To book space or for questions, contact:

Jon Jezo

Event Sales Manager

Jon@aviationpros.com +1.920.568.8337

Alicia

Merritt Event Sales

Manager

AMerritt@endeavorb2b.com +1 304.668.1266

EXPO 2023

THE

—

OPPORTUNITIES AWAIT IN 2025!

Experience unmatched exposure and proven ROI this September in Las Vegas. What to expect from your investment:

• Direct access to a global audience of qualified ground support professionals

• Opportunities to showcase your solutions to top decision-makers

• Strategic branding to elevate your company and offerings

• Efficient networking with key players and potential partners

• Insights into industry trends and competitor strategies

215 INDOOR & OUTDOOR EXHIBITS

$500,000

2,856 ATTENDEES ONSITE. 66% INCREASE!

HOTEL & TRAVEL

EXPERIENCE THE PERFECT BUSINESS TRIP — FROM THE EXHIBIT FLOOR TO THE VEGAS STRIP!

Why choose between business and pleasure when you can have both? Join us in the entertainment capital of the world! Las Vegas offers endless opportunities to entertain clients, build relationships, and make your trip even more productive (and memorable). Whether it’s a rooftop dinner, a world-class show, or simply a change of pace from the office, attending GSE Expo in Las Vegas combines unmatched industry exposure with everything this iconic city has to offer.

2025 Hotel Bookings Now Open!

Rooms are available starting at $119/night. Room Blocks are currently available at:

• Fontainebleau Las Vegas

• Horseshoe Las Vegas

• Las Vegas Hilton at Resorts World

• Paris Las Vegas

• Renaissance Las Vegas Hotel

Visit www.gseexpo.com to book your hotel at the best rate!

Important Notice About Hotel Scams

Please be aware that unauthorized companies may contact you regarding hotel reservations. For your security and protection, only book your hotel through Connections Housing or official GSE Expo communications.

Presented by:

International GSE Expo is presented through the strategic alliance of three industry powerhouses: International Airport Equipment Manufacturers Association (IAEMA), the global voice of airport equipment manufacturers; Ground Support Worldwide, the leading publication covering the latest in ground handling and equipment; and Airport Business, a trusted source for airport management and operations insights. Together, these organizations bring unparalleled expertise, reach, and credibility, ensuring GSE Expo is the premier event for the ground support industry.

Thank you to our 2025 Sponsors!

Thank you to our 2025 Media Partners!

Ground handling infrastructure sees benefit of international contribution, while aging airports limit capacity

BY MARIO PIEROBON

Africa’s aviation sector is experiencing a period of signi cant transformation, characterized by substantial infrastructure investments and growing international connectivity. As the continent’s economies develop and air travel demand increases, ground handling operations have become a critical component in supporting this expansion. However, the sector faces a complex landscape where rapid growth in certain regions contrasts sharply with persistent infrastructure limitations and operational constraints in others.

Investment has catalyzed ambitious airport development projects across Eastern and Southern Africa. These investments represent more than just infrastructure upgrades – they signal a recognition of Africa’s potential as a vital hub in global aviation networks. Yet this growth story is not uniform across the continent, with signi cant disparities in development levels and operational capabilities between different regions and airports.

Ground handling operators in Africa must navigate a unique set of challenges that differ markedly from those faced in more mature aviation markets. From limited airport capacity and inadequate infrastructure

to economic constraints and regulatory complexities, the operational environment requires innovative approaches and strategic partnerships to achieve sustainable growth.

Ground handling infrastructure sees rapid growth

In Africa, airport ground handling infrastructure has experienced rapid growth, thanks in part to the contribution of Chinese, Middle Eastern, and European investors, according to Fred Kiige, UAS vendor relations manager – Africa.

“New terminals are under construction at airports across Eastern and Southern Africa. Julius Nyerere international airport (HTDA), Zanzibar Abeid Amani Karume international airport (HTZA), (both in Tanzania), and Ivato international airport (FMMI) in Madagascar are just three examples of completed projects. Entebbe international airport in Uganda (HUEN) and Kigali international airport in Tanzania (HRYR) are still underway. A completely new airport is under construction in Rwanda,” says Kiige. “By far, the largest investments have been made in Ethiopia, where, despite the construction of two modern terminals in the last 15 years, a project has begun to build a new

Africa: A Tale of Two Infrastructures

airport much larger than all their terminals combined. Therefore, Rwanda and Ethiopia are experiencing the greatest investment and growth.”

Abdoulaye Cisse, head of Africa, Menzies Aviation, highlights Menzies Aviation’s dedication to this growth: “Menzies is a trusted partner, and we are optimistic about the outlook for the market in Africa in both the near and long term.”

Expanding on the current state and growth, Cisse adds: “The current state of aircraft ground handling infrastructure across African airports is steadily improving, driven largely by private sector initiatives. Despite Africa accounting for only 2% of global air traf c and facing systemic challenges - such as fragmented regulatory frameworks, underinvestment by governments, and political unpredictability - the continent has seen signi cant progress in operational standards.

“At Menzies Aviation, for example, we operate in more than 50 airports across 23 countries across Africa, and focus on bringing global, consistent best practices everywhere we operate. Local team members are being trained to operate at globally recognized standards, enabling seamless mobilization and cross-border operational support within Africa.”

Regarding specific areas of investment and growth, Cisse observes: “Among the countries seeing the most investment and growth, Ethiopia’s Bole International Airport stands out due to recent investment in a new terminal capable of handling over 22 million passengers annually. It features advanced self-service kiosks and biometric systems.”

He continues, “Another notable example is Angola’s Dr Antonio Agostinho Neto International Airport. Here, the government has recently completed what is considered one of the most advanced airports on the continent.

Other emerging or strategic markets include Rwanda and Ivory Coast. While South Africa’s Cape Town International Airport is undergoing a major expansion including a new runway, with a greater focus on sustainability initiatives.

“Despite some resistance to privatize ground handling, there is growing recognition of the value that global operators bring in raising standards, improving safety, efficiency, and global competitiveness. Overall, while challenges remain, the trajectory for

African ground handling infrastructure is increasingly positive, with key markets undergoing transformative developments.”

Airport operational challenges

Stagnant airport infrastructure is one of the biggest operational challenges facing ground handling operators in Africa, Kiige affirms.

“Many airports in Africa are small and have limited capacity for large aircraft. This prevents ground handling operators from investing in ground support equipment (GSE) or expanding their operations.

Furthermore, many airports face intense competition for space and/ or barely have enough space to park

aircraft and can accommodate no more than a handful of handling companies. Good examples include Nosy Be (FMNN) in Madagascar, the Seychelles, and airports in South Africa,” Kiige says.

The poor state of African economies has prevented several countries from prioritizing airport development to the detriment of potential ground handling growth, according to Kiige.

“Poor airport infrastructure, such as the lack of runway lights, can lead to early airport closures, further limiting business growth. Where fuel supplies are erratic or insufficient, flights will be delayed, canceled, or diverted, causing significant inconvenience to passengers

Many African airports have limited capacity for large aircraft, preventing ground handlers from investing in GSE.

and disrupting airline network connectivity,” Kiige says.

Cisse elaborates on the operational challenges: “Limited airport infrastructure, resistance to liberalization, and inconsistent regulatory frameworks continue to constrain operational efficiency and growth.

“In many countries, ground handling remains a state-controlled function, with governments reluctant to privatize these services, despite the long-term inefficiencies

— Abdoulaye Cisse, Menzies Aviation

this creates. Infrastructure at several African airports is underdeveloped or outdated, requiring significant investment to meet international safety and service standards.”

Cisse also addresses the wider regulatory and economic impacts: “With limited regional cooperation and full adoption of pan-African frameworks like the Single African Air Transport Market (SAATM) and the African Continental Free Trade Area (AFCFTA), the sector is likely to remain fragmented, restricting

growth in tourism, trade, and job creation. Regulatory inconsistencies could affect safety standards, and ongoing loss of skilled professionals to other regions may hamper industry development. Addressing these systemic challenges is critical not just for the competitiveness of ground handlers, but for unlocking aviation’s broader contribution to Africa’s economic growth.”

Growing international partnerships

Kiige points out that partnerships have increased in Africa. “The most innovative ground handlers are primarily owned by private investors. They have played a significant role by investing in new GSE and introducing performance-based personnel management policies,” he says. “Governments have helped define regulatory frameworks but could do more to support the sector. Import taxes on spare parts are steadily rising, especially in East Africa, which may discourage potential private investors.”

Cisse further details the role of partnerships and governmental involvement: “Public-private models are proving that, with the right regulatory environment and political support, ground handling capacity in Africa can expand rapidly and sustainably. At the same time, African airports are steadily improving safety and security standards by aligning local regulations with international aviation frameworks.

“This progress is supported through regional collaboration, policy harmonization, and capacity building,

by organizations

such as the African Civil Aviation Commission (AFCAC), together with the International Civil Aviation Organization (ICAO) and International Air Transport Association (IATA).

“Despite ongoing challenges, including fragmented regulatory environments and resource constraints, these coordinated efforts are helping to establish a more uni ed, resilient, and globally competitive aviation sector across the continent.”

Summing up

While substantial infrastructure investments in countries like Ethiopia, Rwanda, and Tanzania demonstrate the continent’s ability to develop its aviation capabilities, the persistence of operational constraints at many airports highlights the uneven nature of this progress.

The sector’s long-term growth depends on addressing fundamental challenges that extend beyond

individual airport boundaries. The need for supportive regulatory frameworks, reduced import barriers on essential equipment and spare parts, and sustained investment in basic infrastructure remains critical.

Dr. Mario Pierobon provides solutions in the areas of documentation, training and consulting to organizations operating in safety-sensitive industries. He has conducted a doctoral research project investigating aircraft ground handling safety. He may be reached at mariopierobon@alphaomega.dev.

New terminal building at Abeid Amani Karume International Airport in Zanzibar.

MARIO HAGEN | SHUTTERSTOCK

Avfuel Adds Electric Refuelers to its Strategy for Sustainability

The introduction of an electric refueler truck is the result of a close collaboration between Avfuel’s in-house shop team, Rampmaster, its sales organization, and Del Monte Aviation

BY JENNY LESCOHIER

Electric GSE is everywhere, including Avfuel’s suite of fueling services. To find out more, we talked with Bradley Van Camp, director of technical operations.

“As a global fuel supplier and logistics partner to more than 700 branded locations, Avfuel has long supported its FBO partners with solutions from traditional gas – and diesel-powered trucks to new fuel technologies like SAF and everywhere in between,” Van Camp says.

“Now, with the introduction of an electric refueler truck, we’re expanding our capabilities to help partners meet their environmental

goals. The two units, delivered to Del Monte Aviation in Monterey, California, marked our first delivery of electric-powered jet fuel trucks. It was a natural progression as we previously collaborated with the FBO on establishing a consistent supply of SAF at KMRY. This is a powerful example of how Avfuel collaborates with forward-thinking FBOs to bring sustainable solutions to life – both in the air and on the ground.”

Avfuel collaborates with Rampmaster, Del Monte Aviation

These particular electric refueler trucks are the result of a close

collaboration between Avfuel’s in-house shop team, Rampmaster, its sales organization, and Del Monte Aviation.

“Avfuel is actually the only fuel supplier with its own in-house OEM for refueling equipment and leads the industry in managing more than 1,000 units for its customers,” Van Camp states. “This means we’re well equipped with the resources to facilitate this kind of personalized collaboration.”

He continues, “Together, we worked to customize the design over the course of a year to ensure seamless integration into the FBO’s operations. The trucks operate

with zero tailpipe emissions and deliver reliable, day-to-day fueling performance without compromising safety or service quality. They feature the same fueling efficiency as our conventional trucks, but with the enhanced quiet operation and reduced maintenance needs of an electric drivetrain.”

Strategy for sustainability

Sustainability at Avfuel is a multifaceted effort that includes both customer-facing solutions and in-house efforts. “These electric refueler trucks are an exciting new piece for our customer-facing solutions, joining other efforts like supply of sustainable aviation fuel, a carbon offsetting program, book and claim for SAF, and AvfuelZero, which helps customers manage their carbon portfolio from emissions assessment through reduction reporting,” Van Camp says.

“By eliminating a significant source of emissions from the ground support side, we were able to help Del Monte Aviation reduce its carbon footprint in a measurable way.”

Electric refuelers do come at a premium cost – currently about double the cost of their diesel-powered counterparts –however, over time, FBOs might realize some cost savings in their operation, including lower fuel expenses compared to the cost to charge the unit.

“The real value comes in the carbon emissions reduction,” Van Camp states. “When you purchase an electric truck, you’re buying into the environmental benefit it provides.”

The charging setup will vary based on operational needs, but most electric ground support equipment runs well on Level 2 chargers for overnight charging, or DC fast chargers if faster turnaround is required.

Del Monte Aviation leading the charge

Del Monte Aviation is the launch location for this new technology with the delivery of two trucks.

“It’s fitting as Del Monte Aviation was among the first in the Avfuel Network to pioneer SAF’s adoption

Avfuel is focused on scaling clean technology solutions across its network going forward.

and is one of our leading network locations for supplying SAF,” says Van Camp. “The FBO operates with sustainability as a key strategic objective; the integration of these electric trucks is representative of that dedication and we’re proud to support its efforts with solutions that make a significant difference in carbon emissions.”

He adds, “We’re excited to gather operational data and customer feedback from our partner to help guide future deployments.”

Avfuel is focused on scaling clean technology solutions across its network, from expanding SAF access and investing in new fuel technologies to further developing carbon reduction programs and supporting the unleaded avgas initiative.

“As technologies evolve, so will our offerings,” Van Camp concludes. “Avfuel is fully committed to helping shape a more sustainable future for aviation.”

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NFPA 407 REFUELER TRUCK OVERFILL KITS

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CONTAINER UNITIZED BULK EQUIPMENT (CUBE) INTERSTATE PRODUCTS INC.

The Container Unitized Bulk Equipment (CUBE) is a 400gallon highly transportable liquid logistics system capable of storing and delivering fuel in a variety of environments and applications. CUBE uses a collapsible plastic container (crate) to hold a fuel bladder. The CUBE has many advantages over the standard military or civilian “drop drums.” These highly transportable units can be moved lled or partially lled using material handling equipment. The included container and liner provide built-in secondary containment. Built with storage in mind, the CUBE, is stackable two high. Stacking units allows for gravity-feeding liquids and a space-saving footprint. They are easy to load onto commercial or private transport including aircraft. CUBE can be deployed swiftly and safely in a variety of settings, utilizing a at collapsible design removes the risk of rolling, increases storage, and reduces weight and footprint.

The Rampstar is an EAM custom 10,000-gallon rear engine aircraft refueler chassis. Several models are available.

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NEW AND USED REFUELING EQUIPMENT

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HEIGHT ADJUSTABLE FUELING STAND #21147

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Long-haul jets continue to dominate intercontinental travel, while there’s been a notable increase in the use of very light jets regionally and with owner-operators.

Business Aviation Levels Up in Response to Changing Expectations and Tech Advancements

Corporate travelers seeking flexibility, privacy, and efficiency are pushing ground handling services that support private jet operations to become more sophisticated and specialized than ever before

BY MARIO PIEROBON

The business aviation sector has witnessed remarkable transformation in recent years, driven by evolving passenger expectations, technological advancements, and shifting global travel patterns.

As corporate travelers increasingly seek exibility, privacy, and ef ciency in their journeys, the ground handling services that support private jet operations have become more sophisticated and specialized than ever before.

Unlike commercial aviation, where standardized processes serve mass markets, business aviation ground handling requires a

fundamentally different approachone that prioritizes personalization, discretion, and operational agility. From the moment a private jet touches down to its departure, every aspect of the ground experience must be meticulously orchestrated to meet the exacting standards of highnet-worth individuals and corporate executives who view time as their most valuable asset.

Here we have reached out to industry experts for an overview of emerging market trends, the unique operational requirements and service standards of business aviation ground handling, and how digital

technology is supporting business aircraft handling.

Shifts in demand

According to a UAS spokesperson, light jets are increasingly gaining ground in regional travel, while long-haul jets continue to dominate intercontinental travel. “Our global operations team is seeing increased business aviation traf c in North America and the Middle East, while Asia-Paci c remains strong, with other regions operating as usual,” UAS says.

Business aviation demand continues to evolve, shaped by regional dynamics, infrastructure, and

customer behavior, affirms Josua Hildbrand, vice president of executive aviation at Swissport. “There has been a notable increase in the use of very light jets, particularly for regional routes and owner-operated operations. At the same time, aircraft manufacturers’ order books are largely composed of longrange, large-cabin jets, often used for international or high-capacity business travel.

“Regional differences play a role in usage,” he says. “While large jets offer comfort and range, they are not always practical or affordable in all markets. North America remains the dominant region, accounting for over 60% of global business aviation activity, although its growth has plateaued. Business aviation traffic is gradually

increasing in the Middle East and China, while Africa is expected to experience the highest growth rate over the next five years. Europe and South America also continue to develop steadily, reflecting the growing value of business aviation as a strategic travel solution in global markets.”

Peculiarities of business jet handling

Swissport Executive Aviation caters to the needs of private jet passengers, ensuring seamless and personalized experiences, according to Hildbrand. “These services demonstrate our commitment to hospitality excellence, meeting the diverse needs of our customers worldwide. The company focusses on providing premium ground handling services

tailored to VIP passengers, crews, and private jets.”

He continues, “Since its launch in 2001, we have established a strong presence in this sector, with dedicated service locations at 65 airports in 14 countries. Business aviation services differ significantly from traditional commercial ground handling services, both operationally and in terms of customer expectations. Below-the-wing activities include refuelling, watering, and cleaning services, as well as baggage handling. Since there is no mail or cargo on board, baggage is often loaded directly by the flight crew, with the support of our ground team. Pushbacks are typically performed using compact electric tow vehicles, which offer agility and a reduced environmental

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impact, in line with our global sustainability goals.”

Passenger expectations, scheduling requirements, turnaround times, and specific ground handling needs make operating a private jet very different from operating a commercial aircraft, according to a UAS spokesperson.

“Private jet users expect a highly personalised, discreet, and flawless travel experience, which requires expertise, flexibility, and the ability to intervene often at short notice,” UAS says. “This is possible by partnering with a solution provider experienced in this type of operation, with a robust global network of staff and suppliers, offering 24/7 support anywhere in the world, and using real-time communication tools.”

A key differentiator is the type of infrastructure used in business aircraft handling. Instead of standard airport terminals, private jet operations are handled through a fixed base operator (FBO), Hildbrand points out.

“These are private facilities located at the airport, specifically designed for business aviation. They offer a discreet and comfortable environment where VIP passengers pass through ID checks and are escorted directly to the aircraft, typically by car or on foot,” he says. “There are no check-in desks or gates, allowing

Business aviation ground handling stands at the intersection of luxury service and operational excellence.

for a seamless and private transition from arrival to departure. Swissport Executive Aviation operates FBOs in strategic locations in Morocco, New Zealand, Switzerland, and Algeria, ensuring a consistent standard of service across its network.”

The business aircraft handling experience is highly personalised from start to finish, explains Hildbrand. “Catering, ranging from light refreshments to gourmet meals, is coordinated by our teams or trusted suppliers and delivered directly to the aircraft. Because private jet schedules often change at short notice, flexibility and discretion are essential. Our teams are trained to respond quickly to last-minute changes while maintaining the highest standards of service,” he says.

“To meet these needs, we select team members with a strong service-oriented mindset, many of whom come from the luxury hotel industry or luxury airlines. Their ability to anticipate needs and deliver a consistently seamless experience even under pressure strengthens our reputation as a reliable global partner in the business aviation industry.”

Technological and digital innovations

Technological advances are undoubtedly private jet ground handling

more efficient and data-driven, making corporate aviation even faster and more reliable, the UAS spokesperson affirms. “This is important for a clientele that demands highly personalised experiences,” UAS says.

At Swissport Executive Aviation, technology is used to enhance the customer experience and streamline internal workflows, improving communication with flight crews, streamlining service coordination, and enabling more agile planning, according to Hildbrand.

“Customs, immigration, and security procedures vary significantly from country to country, but many airports dedicated to business aviation have dedicated facilities within the FBO,” he says. “These allow for faster and more discreet processing for both passengers and crew, while maintaining full compliance with national regulations. In some cases, such as at some US airports, no pre-departure security screening is required, although procedures are in place for connections through commercial terminals. We continue to invest in training, processes, and infrastructure to ensure that business aviation customers receive the highest standards of service, with a focus on operational excellence, safety, and premium hospitality - core elements of our global service promise.”

At the crossroads

The business aviation ground handling sector stands at the intersection of luxury service and operational excellence, where success depends on the ability to deliver flawless experiences while adapting to the dynamic nature of private jet travel. As pointed out by industry experts, the key to thriving in this market lies in understanding that business aviation is not simply a scaleddown version of commercial aviation, it is an entirely different service paradigm.

The sector’s continued growth, particularly in emerging markets such as Africa, the Middle East, and Asia-Pacific, presents both

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opportunities and challenges. Service providers must expand their footprints while maintaining the personalized, discreet service standards that define premium aviation experiences. Those services providers who can seamlessly blend

operational excellence with genuine hospitality, while maintaining the agility to respond to last-minute changes and diverse regional requirements, are best positioned to capitalize on the sector’s positive outlook.

Finnair Cargo’s Strategy for Sustainable Success

A deep dive into the Nordic carrier’s philosophies and practices portrays a company focused on people and premium quality

Finnair Cargo enjoys a unique position in the global air cargo market, thanks in part to its dedication to cold chain logistics and a forward-thinking approach to sustainability and employee welfare.

Ground Support Worldwide sat down with Anna-Maria Kirchner, head of global sales, at the CNS Partnership Conference held in Miami in May, where she offered a look into the airline’s operations, strategic pivots, and its commitment to specialized cargo. Following is an excerpt from that discussion.

GSW: What’s the latest news from Finnair Cargo?

Kirchner: From last year to this year, we’ve effectively doubled our capacity into the market. This means we now operate 11 flights per week to Dallas, five times a week to Los Angeles, five times a week to Seattle, and daily services to Chicago and JFK. The strategic rationale is straightforward: we see an opportunity to capture a larger share of the market, particularly given our unique geographical position and operational strengths.

GSW: How much of a factor is Finland’s geographic location to Finnair Cargo’s opportunities and challenges?

BY JENNY LESCOHIER

We don’t aim to be the cheapest; instead, we prioritize quality and reliability.

Anna-Maria Kirchner, Finnair Cargo

Kirchner: Historically, Finland offered the shortest route to Asia by flying over Russia. However, the pandemic hit first, followed by the closure of Russian airspace. This presented a double crisis for us. Being only 200 kilometers from St. Petersburg and sharing a 1,300-kilometer border with Russia, this closure significantly impacted our direct routes.

Despite not being the largest carrier globally – we operate around 80 aircraft – we consider ourselves a niche carrier that’s incredibly fast and agile in adapting our strategy. We’ve continued to fly to Asia by either taking a southern route or, more uniquely, a North Pole route back, flying over Alaska. This requires significant operational adaptation based on demand and geopolitical realities. While other Western and European carriers face

similar challenges, our proximity to Russia means the extended flight times affect us more acutely.

To mitigate these circumstances somewhat, Finnair has modified 10 of its flagship A350s to carry more customers and cargo as it continues to increase capacity across its popular Asian routes.

We have worked with Airbus to increase the maximum takeoff weight for a specially selected number of its state-of-the-art aircraft as demand for flights to and from Asia has risen.

GSW: What defines Finnair’s niche in the air cargo market?

Kirchner: Our niche is specialized cargo, particularly in the cool chain. We are one of the largest transporters

of salmon, shipping over 100,000 kilos of seafood daily, primarily from northern Norway, trucked down to Helsinki, and then flown to Asia and the US. Our entire operation is built around maintaining the cool chain. Our state-of-the-art cool terminal, opened in 2018, combines automation with human expertise and latest technology.

Our focus is on being a premium carrier. We don’t aim to be the

and this influence is evident in how we operate. We prioritize worklife balance for our employees; for

We empower employees at various levels to make decisions, which allows us to react quickly to business oppor

Finnair Cargo’s cool terminal opened in 2018 and helps in the handling of premium cargo.

FINNAIR CARGO

testament to this resilient and forward-thinking spirit. We’ve navigated challenges like the pandemic and airspace closure by embracing a “never waste a good crisis” mentality, constantly adapting and innovating. This cultural foundation contributes significantly to our positive and productive work environment.

GSW: Finnair appears to be very progressive in terms of gender equality and employee support. How do these principles manifest within the company?

Kirchner: It stems from a long-standing cultural ethos in Finland, where equal opportunity is a fundamental principle. For example, Finnish law allows for up to three years of maternity leave with job security, and free daycare facilities are strategically located near homes or workplaces to ease the transition back to work for mothers.

Crucially, this isn’t just about women; it’s about equal opportunity for all. We have male colleagues who take extended paternity leave, demonstrating a truly egalitarian approach. Our internal job rotation program is another example. We encourage employees to experience different departments, like moving from operations to revenue management or sales. This provides a 360-degree view of the business, fostering a deeper understanding and better collaboration, which ultimately benefits our cargo operations.

GSW: What contributes to Finnair’s strong loyalty among its employees?

Kirchner: Finnair is a very large employer in Finland, with around 6,000 employees. While this might not seem huge by American standards,

for a country of 5.5 million people, it’s substantial. We are consistently ranked among the top five most favorite employers in Finland, reflecting a strong brand and deep employee pride.

Employee loyalty is remarkable. This loyalty is attributed to a strong “Finnair DNA” – a positive, supportive, and empowering work environment that makes people feel valued and connected to the company’s mission.

GSW: How does Finnair balance technology and human expertise to maintain its premium service?

Kirchner: It’s a balance of both. While we leverage technology extensively, including AI-supported forecasting for staffing and resource allocation, the cornerstone is our modern terminal that combines automation with the know-how of our cargo experts. The technology is only as good as the people operating it, which makes our human expertise critical.

We actively promote internal rotation among our cargo teams. For instance, someone from operations might spend a year in revenue management or sales. This cross-functional experience gives our team members a holistic understanding of the entire cargo ecosystem, enabling them to connect the dots and anticipate needs more effectively. This unique approach, while less common in other companies, is something we actively

Finnair doubled capacity last year.

encourage, fostering a highly knowledgeable and adaptable workforce that complements our technological capabilities.

GSW: Sustainability is a critical focus for the aviation industry. What initiatives is Finnair undertaking in this area, particularly within its cargo operations?

Kirchner: Sustainability is a significant priority, and Finnair is a frontrunner in the industry. We even have a dedicated sustainability manager for cargo. Our initiatives are diverse: Waste Reduction: We are investigating processes to repair and re-audit cargo straps and nets used for cargo handling, preventing them from being discarded prematurely. While not cheaper, it significantly reduces waste.

Renewable Energy: Our cool terminal in Helsinki is equipped with 2,990 solar panels, making it the second-largest solar panel field in Finland. These panels supply 37% of our electricity needs.

Sustainable Aviation Fuel (SAF): In Europe, a 2% SAF mandate is in place, meaning we’re obligated to use this blend. We’re actively partnering with fuel suppliers like Neste (headquartered in Finland) and freight forwarders, such as our recent significant deal with DB Schenker, where they voluntarily purchased SAF with us. This helps both us and our partners meet their emission reporting targets (Scope 3).

We view sustainability not as a distant goal but as an urgent reality. We’re actively collaborating with other airlines and forwarders to achieve the industry goal of carbon neutrality by 2050, emphasizing education and collective action.

FINNAIR CARGO

Spotlight Interview

GSW: What do you see in Finnair Cargo’s future?

Kirchner: We anticipate organic growth for Finnair. We are still integrating additional A350 aircraft, which are excellent for cargo and contribute to our sustainability goals. Our immediate focus is on finetuning our current flight network. The geopolitical situation, particularly regarding the reopening of Russian airspace, remains a key factor that will shape future developments.

The air cargo industry is inherently dynamic –when it goes up, it goes up significantly, and when it goes down, it goes down significantly; there’s rarely a “normal.” This dynamism makes it incredibly interesting. At Finnair, our smaller, agile organization allows us to react quickly to market changes and seize opportunities. We are confident in our ability to adapt and continue our positive organic growth, making it an exciting time to be in this industry with Finnair.