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Hartmann Properties
EPITOMIZING INTEGRITY, DEPENDABILITY AND EFFICIENCY
Buyers, sellers, landlords and tenants looking for honest, fair, reliable and quality real estate representation need only to contact local real estate firm Hartmann Properties, headquartered in Historic Downtown Richmond.
Customers won’t suffer unanswered calls, lost paperwork or an agent who doesn’t listen or ignores details. Instead, Hartmann Properties customers experience outstanding customer service, delivered with the highest integrity.
For the past three decades, Hartmann Properties has specialized in commercial and investment, acreage and land, and residential properties throughout Fort Bend County and other Texas locations.
Furthering the real estate firm’s success within the industry is that it’s known for a particular brand of proficiency and integrity.
Q&A with Jennifer Hartmann Hartmann Properties
How would you describe your business philosophy?
Jennifer Hartmann: The core of Hartmann Properties is exceptional customer service, attention to detail, and going the extra mile to deliver — 30 years of experience has taught me so much!
What problem does your business solve or what needs does it meet?
JH: We are walking folks through what is probably the largest financial transaction in their lives and troubleshooting problems along the way. My job is to remove as many landmines as possible and eliminate as many headaches as I can. There is a lot that takes place behind the scenes that many of my clients are not even aware of.
What will you never compromise on with your business?
JH: Integrity and professionalism.
The firm’s owner, Jennifer Hartmann, who runs it with her daughter Juliane Mahlmann Jones, said she learned valuable lessons during her three decades in practice — notably the sharpening of her self-discipline and ef fective time-management skills — but a principal lesson was respecting the importance of clear and compassionate communication.
“Customers want someone they can depend on to represent them and their greatest needs.”
Hartmann epitomizes that dependability.
“Being a good listener is paramount to success. Practicing patience and being sensitive to buyer’s and seller’s needs is vital.
High-pressure sales never work. Outstanding customer service, delivered with the highest integrity, has always been my personal motto.
What have been some of your most profound learning experiences while running your business?
JH: Every buyer or seller’s needs are unique, so flexibility is a key factor in the real estate industry.
What is most appealing about being a business owner?
JH: The satisfaction of successful closings and happy clients. It is such an honor to represent all of my buyers and sellers. Every transaction is like working a puzzle and seeing them from beginning to end is so gratifying.
What qualities do you think business owners should possess?
JH: Being able to persevere through the highs and lows of the economy.
What advice would you give new business owners?
JH: Stay focused, be an excellent communicator, manage your time well and never, ever compromise your integrity or ethics.
“These are traits that can never be compromised.”
Natural Springs Water Filtration
IN PURIFICATION
It’s easy to take water quality for granted in countries with ample regulation and sophisticated filtering systems, but there are times when anyone, regardless of where they live, should take stock of the water in their homes.
Even though municipal water systems filter and test water supplies, some of the most common tap water impurities enter water sources after they have been tested at treatment facilities. Drinking water may contain small amounts of contaminants that are not unsafe to consume at certain levels. However, at higher lev els, these same substances can be problematic.
Contaminants can include hydrogen sulfide, raised acidic levels, arsenic, lead, nitrates, and microbiologicals, which include viruses, protozoan and parasites. Homeowners can take proactive approaches to test their water to determine if it contains potentially harmful levels of contaminants, which is especially crucial for those who rely on residential well water, which is not subject to the same testing as municipal systems.
One of the variables for individuals to consider is how long it’s been since they last tested the water quality in their homes. For those who have never done so, those who have done it but can’t recall precisely when or those who know it’s been more than a year since the last test, then it’s a good time to test the water. In fact, the U.S. Environmental Protection Agency recommends annual testing for coliform bacteria, nitrates, total dissolved solids, and pH levels. The EPA notes this testing is especially important for anyone who is using a new well or has replaced or repaired pipes, pumps or the well casing.
According to the EPA, certain situations may call for testing the water supply, even if it’s provided by a public supply system. For example, the EPA recommends that expecting parents test their water supply for nitrates in the early months of a pregnancy. Testing should then be conducted again prior to bringing an infant home and once more during the first six months of the baby’s life. The EPA notes nitrate tests are best conducted in spring or summer after periods of rain.
An eye, taste and/or smell test can also indicate if the water supply should be tested. Water that stains, has an unusual taste and/or a conspicuous odor should be tested. In these instances, test for sulfate, chloride, iron, manganese, hardness, and corrosion.
A local chemical or fuel spill also should trigger a test of the water supply. The EPA notes that these tests can be expensive and recommends individuals
contact a local expert to determine which contaminants to test for.
Natural Springs Water Filtration in Richmond, which has been locally owned and operated since 1989, is an ideal choice for those wanting to test
“We are your local experts in water purification, committed to providing safe, great-tasting drinking water with top-of-the-line water filtration systems,” the company stated. “Whether you use municipal water or well water, we have the solutions.”
Natural Springs Water Filtration provides homeowners in Fort Bend, Harris, Brazoria, Fayette, Montgomery, Galveston, and surrounding counties with whole-house water filtration systems that “can effectively remove contaminants, sediment, and impurities from your water supply, providing you with a reliable and healthy source of drink-
Natural Springs Water Filtration offers water filtration installation, water filter system service and maintenance and reverse osmosis purification and understands “that having clean, safe water in your home is not a luxury but a necessity.”
Realizing that many people wait to purchase a high-quality water system until they save enough funds, Natural Springs Water Filtration offers appealing financing options for its customers and the filtration systems also come with lifetime and transferable warranties or the unit can move with the owner.
Additionally, it provides a team of skilled technicians for comprehensive service and regular maintenance of customers’ water filter systems.
“Whether it’s inspecting the system, replacing filters, or performing necessary repairs, we have the expertise to ensure that your water filter system is operating at peak performance,” the company stated. “We offer flexible service plans tailored to your needs, including regular check-ups and filter replacements.
Our goal is to maximize the lifespan and efficiency of your water filter system, giving you peace of mind and uninterrupted access to clean, filtered water.
“Rest assured, you can count on us.”
Fulshear Animal Hospital
Just as people experience anxiety before visiting the doctor, pets can endure the same anxious feelings when visiting the veterinarian — and Fulshear Animal Hospital knows this. This is why Dr. Marne F. Baird and her experienced and trained staff stand firmly on the stance that at Fulshear Animal Hospital, pets are a priority.
Owned by veterinarian Dr. Baird, Fulshear Animal Hospital is a small-animal practice that provides professional pet services including preventative care and urgent care. It also features an in-house pharmacy so prescriptions are filled while patients wait.
In the veterinarian industry, word of mouth is the most convincing means of recommending medical care for pets and that rings true for
FDarla Alston Realtor
HELPING SENIORS SIMPLIFY THEIR LIVES
or comprehensive, personalized services that cater specifically to the needs of senior clients, making the process of moving, selling or downsizing much easier and less stressful call Darla with Darla Alston Realtor, a senior real estate business. “We address a variety of specific needs and challenges that older adults and their families face when it comes to finding, selling, or transitioning into a new home,” Alston said, explaining that her team “takes a compassionate, personalized approach to each client,offering expert advice and guidance at every step of the process.”Darla Alston Realtor’s services include senior housing placement, home buying and selling, downsizing assistance, relocation services, estate sales and organizing, senior-friendly home modifications, navigating complex real estate transactions, financial and legal guidance and property management. Not only does Alston possess the financial knowledge and interpersonal skills needed in her field, she is also a licensed real estate agent with a Senior Real Estate Specialist Designation (SRES) dedicated “to helping [her] senior clients find their perfect homes, whether they are downsizing, relocating,or seeking a place that suits their changing needs.”
with DARLA ALSTON
Darla Alston Realtor
How would you describe your business philosophy?
Darla Alston: I believe that real estate is more than just transactions; it’s about creating lasting relationships and enriching lives. We value trust, respect and transparency in all of our dealings, ensuring that every decision is made with our clients’ best interests in mind. Our mission is to provide a seamless experience that empowers seniors to make informed choices and feel confident in their real estate journey. With a focus on integrity and a deep understanding of the unique challenges facing senior homeowners, we aim to be a trusted partner for the next chapter of their lives.
What will you never compromise on with your business?
DA: As a senior real estate business, there are several core principles and values we will never compromise on to ensure the best outcomes for our clients. These include: empathy and compassion, safety and accessibility, honesty and transparency, legal and ethical compliance, confidentiality and privacy, quality of service, reliability, understanding and expertise in senior needs, support systems, emotional support, communication and respect for independence. By ad-
hering to these principles, we create a reputation for being a trustworthy, compassionate, and reliable business, as we help seniors make lifealtering decisions with confidence and comfort.
What have been some of your most profound learning experiences while running your business?
DA: Running a senior real estate business can be a deeply rewarding experience, and over time we have encountered several profound learning moments. Like the importance of human connection, the emotional and psychological aspects of real estate, patience is key, the power of education and advocacy, understanding the physical and financial realities of aging and the complexity of family dynamics, just to name a few. Each of these experiences has offered personal growth as much as professional development. Working with seniors gives you unique insights into the challenges people face as they age, and the profound impact your guidance can have on their quality of life.
What is most appealing about being a business owner?
DA: I feel the most appealing part of being a business owner often lies in the combination of freedom, personal growth, and the opportunity to make a real impact. You have the chance to shape your life on your terms, create something meaningful,
and experience a unique sense of accomplishment that comes from building something from the ground up. How do you set your business apart from others in your industry?
DA: We set our business apart in the real estate industry, especially in a niche like senior real estate, with a combination of innovation, personalization, and understanding of your target market’s unique needs. By focusing on these differentiators, we are able to create a unique value proposition that resonates with seniors and their families, helping us stand out in a competitive real estate market.
What advice would you give new business owners?
DA: Starting a new business is an exciting yet challenging journey, and there’s a lot to learn along the way. Running your own business will undoubtedly be one of the most challenging but rewarding things you’ll ever do. By focusing on the right strategies and maintaining a resilient mindset, you can build a solid foundation and increase your chances of long-term success.
Q&A
Maven Made Hair Co.
Strategically located in a central area, just 2 miles from Highway 59 and under 20 miles from I-10 in Katy, Maven Made Hair Co. offers an exclusive retreating salon experience that distinguishes itself through an unmatched, unique, women-focused salon atmosphere.
“Our innovative concept is specifically designed to cater to the diverse needs and preferences of women, offering a space where they can feel comfortable and empowered,” explained Kayla Sainz, the salon’s owner. “By prioritizing a welcoming atmosphere and personalized services tailored to women, Maven not only fills a gap in the market but also creates a sense of community and belonging among its clientele.”
Kayla launched Maven in March of 2018 in a modest 210 sq ft, twochair salon suite, and “through prayer and an opportunity to grow, I committed to our expansion in the early months of 2020, just before the onset of the global pandemic, which presented a unique set of challenges,” she recalled.
“The world faced unprecedented disruptions, and despite the uncertainty, we pushed through the earliest stages of our expansion, prepping and renovating our new location for the move.”
In September 2020, Kayla finally relocated and expanded Maven into a beautifully renovated, 2700 sq ft, century-old building in the heart of Historic Downtown Rosenberg, Texas. Now, this luxury, fullservice hair salon and boutique features an extension bar and is known for its dedication to providing exceptional services tailored specifically for women.
“This targeted approach not only enhances our customer experience but also positions Maven as a trailblazer in redefining the traditional salon landscape, making it a go-to destination for women seeking both exceptional service and a supportive community,” Kayla explained. “Maven is known for providing a safe space where women can truly escape, relax, and leave feeling refreshed and confident.”
Its specialized services include blonding services, signature haircuts, and creating stunning dimensional brunettes, and its team of skilled stylists is committed to delivering personalized experiences that enhance each client’s unique beauty and expectations. Additionally, the salon offers Maven Made Manes, its exclusive luxury hair extension brand, which is available only to Maven Made Hair Co. clients. These high-quality extensions are designed to blend seamlessly, adding volume and length to create a truly luxurious look.
The salon offers various memberships as well as loyalty points to its clients and strives to “provide exceptional value and recognition to our valued clients, ensuring that your journey with Maven Made Hair Co. is both rewarding and memorable.”
Recognized for its excellence and dedication to customer satisfaction, Maven Made Hair Co. proudly earned the title of Best of Fort Bend County in 2024, cementing its reputation as a leading salon in the community.
Q&A with Kayla Sainz Maven Made Hair Co.
What would you like to share about your credentials and experience?
Kayla Sainz: With over 14 years of experience in the beauty industry, I have been a licensed cosmetologist since 2011, proudly serving the community of Fort Bend County since day one. My career has been dedicated to enhancing the natural beauty of my clients while growing meaningful relationships built on trust and qual-
the beauty industry.
How would you describe your business philosophy?
KS: The philosophy of Maven Made Hair Co. is centered around exclusivity, personalized service and exceptional craftsmanship. At its core, we believe every client deserves a unique and transformative experience where attention to detail and an understanding of individual style preferences are paramount. By using only the finest products and techniques, Maven can ensure that every service meets the highest standards of excellence. Furthermore, the environment should
What problem does your business solve or what needs does it meet?
KS: Maven offers a luxury and highquality experience designed specifically for women who value convenience without compromising on elegance, and our location allows clients to enjoy a refined experience without the hassle of long commutes, making Maven the perfect sanctuary for those seeking indulgence and relaxation.
In addition, we offer a unique range of exclusive luxury services that set us apart. We are proud to be the only local salon equipped with a fully
a reality. Maven is dedicated to meeting your desires with unparalleled service and attention to detail.
What will you never compromise on with your business?
KS: I will never compromise quality and integrity. At Maven, quality and integrity are not just buzzwords; they are the foundation of our operations and the driving force behind every decision we make. Quality ensures that we deliver exceptional products and services that meet and exceed our clients’ expectations. Maven is about attention to detail and a commitment
'a unique and transformative experience'
ity service. Beyond my creative work behind the chair, I am passionate about empowering others in the industry as a business coach. I collaborate with salon owners across the US, providing them with the insights and strategies needed to establish and grow successful salons. My dual roles allow me to blend my artistic creativity with my business-driven mind, allowing me to make a strong impact in
be welcoming and opulent, creating an atmosphere of relaxation and indulgence. Maven staff and stylists are trained professionals who are not only experts in their craft, but also passionate about continuous learning. Our commitment to quality extends beyond aesthetics to encompass sustainability and ethical practices, thereby positioning Maven Made Hair Co. as a leader in the industry.
stocked hair extension bar, allowing clients to effortlessly upgrade their look without any downtime. Our commitment to quality and innovation ensures that our clients receive the latest in hair fashion and styling, paired with the personalized attention they deserve. Whether you’re looking for a dramatic transformation or a subtle enhancement, our expert stylists are here to make your vision
to excellence in everything we do. Integrity, on the other hand, is about honesty, transparency, and ethical practices. It guides our interactions with clients and employees, fostering trust and long-term relationships. Together, these principles create a robust framework that empowers us to achieve our goals while maintaining a strong reputation in the industry. At Maven, we are dedicated to upholding these core values, ensur-
ing they remain at the heart of our mission and vision.
What have been some of your most profound learning experiences while running your business?
KS: I have learned that your insights into the importance of attention to detail and personal relationships in business are profoundly accurate. Attention to detail ensures that your products or services meet the highest standards, fostering customer satisfaction and reducing the likelihood of errors that could damage your reputation. Meanwhile, nurturing personal relationships with clients and employees builds a foundation of trust. This trust is crucial, as it encourages loyalty, which, in turn, transforms customers into brand advocates who not only return for repeat business but also recommend your business to others. In essence, these loyal customers become ambassadors for your brand, amplifying its reach and contributing significantly to its growth.
How have you grown personally from being a business owner?
KS: Personally, I’ve grown to understand that the insight I have into the unique perspective I hold in my business goals is both profound and empowering. It’s true that no one else can fully grasp the intricacies and challenges you face behind the scenes, making it essential to always trust your vision and intuition. Each transition and period of change, while often accompanied by growing pains, serves as a catalyst for my learning and development. Embracing these challenges has not only strengthened my resilience but also continues to propel my business forward, nurturing innovation and adaptability. I’ve learned to constantly remind myself that growth is a journey, and every obstacle I have overcome adds to my story of success and perseverance.
What is most appealing about being a business owner?
KS: Being a business owner offers a unique blend of rewarding and fulfilling opportunities. At the
heart of it lies the ability to turn my vision into reality, shaping my business to reflect my personal goals and values. This journey has allowed me to carve out a work-life balance that suits my lifestyle, providing flexibility to prioritize what truly matters to me. Owning a business has also nurtured continuous personal and professional growth as I learn to navigate challenges and embrace innovation. It has unlocked the opportunity for me to make a lasting impact on my community, my employees, and our customers, creating a legacy that extends far beyond financial success. My role as a business owner not only enriches my life but also hopefully inspires those around me, making the journey as meaningful as the destination.
What qualities do you think business owners should possess?
KS: Maintaining a good work ethic and a solid heart are not only qualities I think business owners should possess, both are crucial foundations for success in any endeavor. These qualities ensure that you remain dedicated, honest, and persistent in your efforts. It’s important to keep your focus on your “dream” and understand your “why”—the core reason driving your ambitions. Having this clarity helps you stay motivated even when you are faced with challenges — and there will be many. I also believe a vital skill in today’s ever-changing world is the ability to adjust and adapt. The landscape of opportunities and obstacles is constantly shifting, and flexibility allows you to navigate these changes effectively. Being open to learning, embracing new experiences, and evolving with unknown circumstances ensures that you remain resilient and continue progressing toward your goals.
How does your business look different now vs. when you first started?
KS: Maven’s evolution over the years has indeed been remarkable. Quite honestly, I wish I reflected on this transformation more often. When I first started Maven Made Hair Co., my salon was just a cute and trendy space with a vision, but through dedication, innovation, and a commitment to excellence, it has blossomed into a thriving, sophis-
ticated, successful business. Key pivotal moments — such as introducing new services, embracing evolving industry trends, and building our luxury hair extension brand — have played crucial roles in our transformation. Maven’s ability to adapt to changing market demands and consistently prioritize customer satisfaction has solidified our reputation. Today, Maven stands as a testament to the power of growth and perseverance, reflecting the hard work and passion that have driven its success. My amazing team and stylists at Maven Made Hair Co. have played an instrumental role in the salon’s success. I say it all the time: I am nothing without my team. Each individual team member brings a unique set of skills and creativity, contributing to a fun and collaborative work environment that makes us operate more like family. This has not only grown the company’s reputation but also ensures that clients receive top-notch styling and personalized attention. As a result, Maven Made Hair Co. continues to thrive, setting new standards in the beauty industry.
What advice would you give new business owners?
KS: Get clear on your goals and understand your “why”. This is crucial for personal and professional growth. Knowing the underlying purpose behind what you do will help you maintain motivation and focus, especially when faced with challenges. Resist the temptation to take shortcuts on the important things, as shortcuts can often lead to compromised results and missed opportunities. Prioritize your well-being, as it provides the foundation for sustained success and fulfillment. The saying, “You cannot pour into others if your cup is empty,” emphasizes the importance of self-care. By ensuring your own needs are met, you are better equipped to support and inspire those around you, and it will make you a better leader. Also, rather than setting expectations, which can lead to disappointment, it’s more valuable to establish standards that guide your actions and decisions. Last, but not least, embrace the journey with a sense of fun and curiosity. Recognize that if you feel drawn to entrepreneurship, it will align with your capabilities. Trust in your calling and allow it to motivate you to reach your fullest potential.
the Fulshear Animal Hospital. The establishment, which has been in operation for nearly two decades, is quickly and eagerly recommended by local residents and those who travel from outside of the city limits seeking its services. From routine check-ups to major health concerns, Fulshear Animal Hospital is touted as an empathetic, high-quality, affordable and dependable choice for pet owners.
“They do the best taking care of your beloved pets and here to help whatever the situation is to keep everyone happy,” offered one client.
Another client who is a Katy resident and “needed a good vet” for his dogs offered another glowing review: “[Fulshear Animal Hospital] was rated high, had good reviews so I made an appointment.”
The client continues their review by praising the atmosphere and cleanliness of the office, the friendly staff, the “very reasonable” prices and Dr. Baird’s punctuality and bedside manner: “Dr. Baird was with us for over 30 minutes going over each of our concerns,” shared the client.
“I would highly recommend Fulshear Animal Hospital and Dr. Baird to anyone.”
Joyce Long Wellness Institute HEALTH IS WEALTH
Choice — that’s the message Joyce Long shares with her clients looking to grasp, maintain or enhance their overall wellness through natural modalities. Typically, she said, when someone receives a severe diagnosis, the first concept out of the window is choice.
A conventional medical doctor will often lay out options such as surgery or chemotherapy. However, at her facility, the Joyce Long Wellness Institute, “We give choice and offer education,” Long said. Nearly 31 years ago, Joyce Long received a diagnosis of third-stage brain, throat, and stomach cancer and was informed that she had a year to settle her affairs. That she had a year to live, and then she’d die.
“I told the doctor, ‘That’s not a good choice,’” Long recalled. So she made another decision — to continue through alternative and
VET VISIT TIPS
The earlier a pet is comfortable and acclimated to visiting the veterinarian, the better it will behave during each subsequent visit. The following are some steps pet owners can take to make vet visits go smoothly.
Handle your pet frequently. Teach your pet to accept touching of the paws, ears, mouth, tail, legs, and stomach. Regular sessions of petting and touching your pet may make him or her more comfortable when the vet has to do so.
Consider waiting outside. Research from Companion Animal Psychology says 30 percent of dogs are highly stressed while sitting in the waiting room of the vet’s office. It can be hectic in the waiting room, with lots of new smells, people coming in and out and animals with all sorts of energy. If waiting rooms put your pet on edge, wait outside.
Associate the carrier with comfort. If you pull out the crate only when the pet will be going to the vet, the animal will soon associate it with negative experiences. Instead, use the crate frequently and rely on treats so that the dog or cat sees it as a safe and fun space to spend its time. Take frequent car rides to different destinations so pets don’t associate car rides with vet visits.
Stay relaxed yourself. Pets can sense their owner’s energy. If you are worked up and anxious, then your animal may feed off of those feelings. By remaining calm, you can help keep your pet calm. Do a fun or practice visit. Acclimate the pet to the vet’s office with a trial run. This way he or she can interact with the vet and learn the smells and sounds under less stressful conditions. This is a great way for the pet to have a positive initial experience with its new vet.
natural medicines the benefits of Massage Therapy, Colonics, Lymphatic Drainage and additional alternative modalities, which she now makes available to her clients.
While the Joyce Long Wellness Institute does not prescribe or diagnose conditions, Long, who is a founding member and an I-ACT Member Certified in Colon Hydrotherapy and a Certified Colonic Therapist and Instructor, eagerly provides education and beneficial colon hydrotherapy and lymphatic drainage therapy.
Lymphatic Drainage Massage is a hand manipulation of the lymphatic points throughout the body along with gentle high-frequency equipment and Chinese cupping methods designed to help lymphatic fluid move into the elimination system, removing toxins from the body, Long explained.
“The most underrated purifying system in the human body is the lymphatic system, an integral part of the immune system,” she said. “It is a person’s ‘Life Flow System.’ This system and all of its capillaries are a major part of the body’s cleansing of excess toxic waste.”
Before opening her wellness institute, Long attended numerous classes that included specialized training in the United States and other countries and learned under the mentorship of alternative health leaders such as Hannah Kroeger, Sir Dr. Charles McWilliams and Dr. Simon De Montfort. Ultimately, she also discovered colon hydrotherapy and realized internal cleansing complements lymphatic drainage.
When prescribed by a medical doctor and facilitated by an I-ACT and National Board Certified Colon Hydrotherapist, colon hydrotherapy is a safe, effective method of removing waste from the large intestine without using drugs.
Today, her wellness institute offers a range of services and products, and her unique brand of therapy and wellness has landed her in the spotlight in news media publications and television segments and attracts clients from Fort Bend and far beyond.
Long is the first colon hydro therapist to be certified in the US as the first national instructor being asked by the founding members of the International Association of Colon Hydrotherapy (I-ACT) to be on the committee to compose and establish the guidelines /Educational handbook for all therapists both nationally and internationally.
This handbook is still the foundation and is used today by all certified therapists.
“Good health is more than a state of mind. It is effort and intentional,” Long said. “Invest in wellness, not in illness; your health is your wealth.”
Mahlmann
For 45 years Mahlmann and Borders Orthodontics has held a respected reputation for en-hancing patients’ health and boosting their confidence and Dr. Catharine Borders, who joined the privately-owned practice eight years ago and became a partner in 2019, said that tradition continues. The practice was established in 1980 by Dr. Lee Mahlmann and today it provides a range of services, including clear braces, metal braces, clear aligners and orthodontic treatments for all ages. “We provide comprehensive orthodontic care to correct dental and jaw alignment issues, improving both the functionality and aesthetics of our patients’ smiles,” said Dr. Borders. “This enhances their oral and physical health and boosts their confi-dence.”
Mahlmann and Borders Ortho-dontics also offers complimentary consultations to new patients who want to discuss treatment options and develop a personalized plan to achieve a beautiful and functional smile.
“We focus on personalized care and building genuine relationships with our patients. We take the time to understand each patient’s unique needs and goals, creating tailored treatment plans that deliver the best results. Our commitment to excellent service, a warm and welcoming environment, and staying at the forefront of the latest advancements in orthodontics ensures that our patients feel valued and receive top-quality care.
Above all, we treat every patient like family, making their experience with us truly special.”
and Borders Orthodontics
IMPROVING ORAL HEALTH & BOOSTING CONFIDENCE
Q&A with DR. CATHARINE BORDERS
Mahlmann and Borders Orthodontics
How would you describe your business philosophy?
Dr. Catharine Borders: I believe in treating every patient with the same care and consideration I would give my own family. When planning orthodontic treatment, I approach each case as if I were designing a plan for my daughter or husband, ensuring the best possible outcome for every patient.
What will you never compromise on with your business?
Dr.CB:We will never compromise on the quality of care we provide. This includes using the latest orthodontic techniques and technologies, maintaining a highly trained and professional staff, and ensuring a welcoming and comfortable environment for our patients.
What have been some of your most profound learning experiences while running your business?
Dr.CB: Running this business has taught me so much, both professionally and personally. I’ve been incredibly blessed to learn from my mentor and business partner, Dr. Mahlmann. One of the biggest lessons has been the importance of building strong relationships — with patients, staff and the community. I’ve also learned that adaptability is key, as every challenge brings new opportunities to grow and improve. Most importantly, I’ve realized the value of truly listening to people, which helps create a supportive and trusting environment for everyone we serve.
How have you grown personally from being a business owner?
Dr.CB: Being a business owner has helped me grow in so many ways. I’ve become more confident in making decisions, better at handling challenges, and more resilient in tough times. It has also taught
me the importance of empathy, patience, and effective communication, as I work closely with both my team and our patients. Overall, it’s been a journey of personal growth that has shaped me into a stronger leader and a more understanding person.
Beautiful Smiles For Everyone
Team
Our Richmond orthodontics team helps you reach your goals so you can enjoy the smile you’ve always wanted.
Ages At Mahlmann & Borders Orthodontics, we believe everyone deserves the smile of their dreams, no matter their age.
What is most appealing about being a business owner?
Dr.CB: The opportunity to directly impact patients’ lives by creating beautiful smiles and the ability to foster a practice environment that reflects personal values and professional standards.
What qualities do you think business owners should possess?
Dr.CB: Strong leadership skills, commitment to continuous learning, dedication to quality and excellence, compassion and empathy towards patients/clients and staff and effective communication skills.
How does your business look different now vs. when you first started?
Dr.CB: Our business has evolved significantly since it first started. We’ve
embraced advancements in technology, such as digital imaging and scanning, 3D printing, and more discreet options like clear aligners. Our team has grown, allowing us to serve more patients while maintaining the personalized care we’re known for. While so much has changed, our core commitment to providing exceptional care and building strong relationships with our patients has remained the same.
What advice would you give new business owners?
Dr.CB: I would advise new business owners to focus on quality patient/customer care. Invest in continuous professional development and advancements in your field. And lastly, build a dedicated team that wants to see your business succeed.
CREDENTIALS, CERTIFICATES & EXPERIENCE
Bachelor of Science in Chemistry with a concentration in Biochemistry from the University of Louisville; Doctor of Dental Medicine (DMD); Certificate in Orthodontics and Dentofacial Orthopedics; Master of Science in Dentistry (MSD); Board-certified Orthodontist by the American Board of Orthodontics; and Past President of the Texas Association of Orthodontists in 2021.
SHOP SMALL SHOP LOCAL
Lillie Kay's Boutique
STYLES SENT AROUND THE NATION
Lillie Kay’s Boutique may be based out of a small Texas town, but it ships across the nation, and for good reason — this boutique is known for its distinctive items and trendy pieces.
In a time when body positivity is rising, specifically in fashion, Lillie Kay’s Boutique stands out with its styles, which vary as much as the sizes, with clothing ranging from Small to 3XL. It also offers children’s clothing, home decor, jewelry, accessories and gifts.
In 2022, Lillie Kay’s Boutique stepped onto the scene as Business of the Year from the Needville Area Chamber of Commerce, then it was named one of the best boutiques and gift shops in Fort Bend County for the second year in a row in 2023 and since then, the victories continued.
“Our online presence has really grown in the last year. We have shipped all over the United States — something most wouldn’t think would happen to a small town boutique,” said Tiffany Lehman, the boutique’s owner.
One element in this triumph is Lillie Kay’s Boutique’s approach to customer service; when people enter her place, Lehman, wants them to feel welcomed, “like family” upon arrival.
“We are a small-town boutique so we know most of our customers,” she said. “It is essentially like a hang-out spot.”
That fellowship is a reminder of what community means to Lehman and why she ensures that her business is a supporter of community efforts, including the Needville Youth Fair, Needville Senior Citizens, Needville Lions Club, Needville Education Foundation, Fort Bend County Fair and school organizations from Needville and the Rosenberg area.”
“Supporting our community is something I personally like to do,” Lehman said. “I don’t do it for the recognition; I do it because I am able to, and I want to help out wherever I can.”
“I hope we stand out as a business that will be there for you when one may be in a time of need” — whether the matter is community support or fashion passions.
A FASHION NICHE
Although Lehman considers herself “just an average person who likes average things and styles,” she does step out of her comfort zone and in doing so, elevates her boutique.
The key in fashion, she said, is to keep in mind that “people want items they can wear or use year-round.” So Lehman is “realistic when it comes to fashion trends and the items she carries in store.”
“With the rising cost of living, people may not have the extra
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Sign Gypsies
CELEBRATING LIFE'S SPECIAL MOMENTS
Patti Jan’s step into becoming a franchise owner of a popular spirit-lifting yard sign business came in 2020 when her youngest daughter was set to celebrate a highly-anticipated 21st birthday. The fallout of the coronavirus pandemic, however, altered those plans. “We couldn’t take her on the trip that we had planned so someone mentioned to me to do a yard sign for her,” Jan recalled. She ordered the sign online from a company called Sign Gypsies.
A month later Jan discovered the business owner worked with her, so Jan offered to help when business was busy. Ultimately the business owner had plans to move and asked Jan if she wanted to purchase the business. “I thought it would be so much fun. What better job to have, making others smile?” Jan said. “I went home and talked to my husband and jumped on the opportunity.”
Sign Gypsies offers yard sign greetings for a plethora of occasions —holidays, birthdays, anniversaries, retirements, baby announcements, weddings, wedding showers, graduation, and more.
“Graduation season is right around the corner,” Jan shared as a kind reminder. “Don’t wait until the last minute to book a sign for your graduate.”
Q&A with Patti Jan Sign Gypsies
How would you describe your business philosophy?
Patti Jan: Customer service is our number one priority. We want to help spread joy with our yard signs.
What problem does your business solve or what needs does it meet?
PJ: We make people smile. What better job could you ask for? We spread joy and happiness through our signs.
What will you never compromise on with your business?
PJ: Customer satisfaction. In the five years I’ve been in business, I have not had one unhappy customer.
What have been some of your most profound learning experiences while running your business?
PJ: I have found that if you take care of your customers, they will be loyal, return customers.
How have you grown personally from being a business owner?
PJ: I’ve had to learn how to manage my time better. Besides the sign business, I work full-time and also teach twirling.
What is most appealing about be-
ing a business owner?
PJ: I have really enjoyed meeting new people. I love it when I set up a sign and the homeowner comes out to visit!
What qualities do you think business owners should possess?
PJ: Successful business owners must be friendly, compassionate, caring, and patient
How do you set your business apart from others in your industry?
PJ: I am very easy to work with and flexible and I try to accommodate all my customer's needs. Hopefully, my customer service sets me apart from others in the business.
How does your business look now vs. when you first started?
PJ: My inventory of graphics has grown substantially. When I first started, I had about 4 “Happy Birthday” letter sets. I now have about 14 “Happy Birthday” sets, 5 large mega birthday signs, a “Happy Retirement” sign and many new graphics.
What advice would you give new business owners?
PJ: Be patient. If your business isn't where you want it, just be patient. Give it time for your hard work to pay off.
Ready. Set. Celebrate!
money to buy something new for every event they have coming up,” she explained. “I like to bring in pieces that are versatile and can be worn dressed up for work or a casual dinner with friends.”
Notably, as a small business owner, Lehman has the flexibility to focus on individual needs without overwhelming her customers with choices; it also allows her to remain familiar with style sensations to keep her products relevant and appealing.
Shortly after opening her boutique, Lehman said she recognized that smaller businesses are “a niche that’s needed” and they “are thriving these days and we’ll continue to thrive,” which is why she also extends her support to other small fashion businesses.
Some clothing lines found at her boutique come from smaller womenowned fashion businesses like Washco Apparel and Layerz Clothing. Other notable and nationwide brands carried at Lillie Kay’s Boutique include Dear John Denim, Natalie Woods Designs jewelry and Mud Pie.
The boutique’s bestselling lines include Mud Pie, Sweet Grace Candles, Natalie Wood Designs, Layerz Clothing and Another Love Clothing. Additionally, Lehman hand-picks each item available in her boutique and “most items are exclusive to Lillie Kay’s Boutique for this area.”
“I like to keep the inventory new and fresh to my customers [by] staying up to date with current trends but not forgetting about the staple fashion pieces that one can wear year to year,” Lehman said.
“We offer a wide variety of items for everyone. Our age range for customers is infant to 80 year old ladies. There is something for everyone here at Lillie Kay’s Boutique.”
Need a relaxing refuge?
Those stepping away from the hectic bustle of the day across the threshold of the Rich Rose Spa will experience a genuine art of caring at the hands of licensed esthetician, massage therapist and massage therapist instructor Kristi Hensley and her staff. For nearly six years, Rich-Rose Spa has specialized in
“helping people feel better” within the health, beauty and wellness industry. In addition to its warm and relaxing environment, Rich-Rose Spa offers an array of services that include Reiki, massage therapy, facials, DermaFuse facial treatments, spa parties, couples spa services, body scrubs and body wraps as well as seasonal spa packages and gift certificates.
“We care about every single person who comes through the door because we want them to trust us so we can help them relax,” Hensley said. “There is just so much stress in everyday life.
"So we make it easy to come in and unwind.”
Q&A with KRISTI HENSLEY
Rich Rose Spa
How would you describe your business philosophy?
Kristi Hensley: We want to provide a personalized, relaxing experience for every client to help them feel mentally, physically and emotionally better.
What problem does your business solve or what needs does it meet?
KH: We help our clients unwind, relax and feel less stressed.
What will you never compromise on with your business?
KH: I would never compromise my morals or values, even when things get hard, I stay true to my clients, coworkers and myself.
What have been some of your most profound learning experiences while running your business?
KH: Learning how to balance work and being a mom.
ally from being a business owner?
KH: It’s made me have more of a work ethic, not just for me but for my clients, coworkers and children. I want to be the best I can possibly be for all of the people in my life.
What is most appealing about being a business owner?
KH: The first few years when I was getting up and running were very difficult but now I have a little bit more flexibility to travel with my children and go to their sporting events.
What qualities do you think business owners should possess?
KH: Compassion, honesty and loyalty.
How do you set your business apart from others in your industry?
KH: We truly care about every single client that comes through the door, we appreciate them and treat them like family.
What advice would you give new business owners?
KH: The first few years will be tough, but keep with it, and it will all be worth it.
How have you grown person-
DE.P. Compean Funeral Directors COMPASSION, RESPECT & GUIDANCE DURING GRIEF
uring the often-overwhelming process of saying good bye to a loved one, Johanna Compean of E.P. Com pean Funeral Directors is there to help grieving families navigate the following difficulties. Since it was founded in 2007, E.P. Compean Funeral Directors has been dedicated to providing compassionate, professional funeral services to the com munity. E.P. Compean offers a variety of services including funeral planning, cremation, burial ser vices, pre-need planning, grief coun seling, and memorial products like caskets and urns. It additionally offers specialized services such as custom memorials and online obituaries, as well as emotional support and guidance throughout the grieving process.
“Our services alleviate the burden of planning during a difficult time, allowing families to focus on healing,” Johanna said.
Q&A with JOHANNA COMPEAN
E.P. Compean Funeral Directors
How would you describe your business philosophy?
Johanna Compean: Our philosophy centers on providing personalized and dignified care to every family we serve. We strive to meet the unique needs of each family with compassion and respect, offering support through every step of the funeral process.
What will you never compromise on with your business?
JC: We will never compromise on the quality of care and service we provide. Our commitment to treating every family with respect, dignity and understanding is unwavering.
What have been some of your most profound learning experiences while running your business?
JC: One of the most profound lessons has been learning to balance the emotional and business aspects
of our work. It’s challenging, but deeply rewarding to provide such an intimate service while maintaining a high level of professionalism.
I’ve also learned that every family is different, and the most important thing we can offer is a compassionate, customized approach.
How have you grown personally from being a business owner?
JC: Being a business owner has taught me resilience, adaptability and the value of strong leadership. I’ve learned to prioritize both the well-being of the families we serve and the health of the business itself. It’s deepened my ability to listen and offer support — both professionally and personally.
What is most appealing about being a business owner?
JC: The most appealing aspect is the opportunity to make a meaningful difference in people’s lives. We help families through some of the hardest moments they will ever face, and knowing that we can offer them comfort and care is incredibly rewarding.
What qualities do you think business owners should possess?
JC: Business owners should possess empathy, strong decisionmaking skills, resilience, and the ability to communicate effectively. It’s also essential to remain adaptable in an ever-changing environment and to be committed to continuous learning.
How do you set your business apart from others in your industry?
JC: We pride ourselves on our personalized approach to funeral services. Every family we serve is treated as unique, and we work closely with them to ensure that the service reflects their loved one’s life and legacy. We also offer aftercare services, providing grief support beyond the funeral itself.
How does your business look
different now vs. when you first started?
JC: When we first started, we were a small operation focused on basic funeral services. Over time, we’ve expanded our offerings to include a wider range of memorial products, pre-need planning and grief support services. We’ve also embraced technology with online obituaries and live-streamed services to meet the needs of modern families.
What advice would you give new business owners?
JC: My advice would be to stay focused on your purpose and passion for the work you do. Be patient and understand that success takes time, but perseverance is key. Don’t be afraid to ask for help or guidance when needed, and always maintain a strong ethical foundation in your business practices.
