37052 First Coast Apartments

http://twitter.com/fcaaonline

THE OFFICIAL NEWSLETTER OF THE FIRST COAST APARTMENT ASSOCIATION

www.fcaaonline.com • November / December 2019

Happy

HolidayS From all of us at FCAA

Page 28-29

http://facebook.com/FirstCoastApartmentAssociation

CHARITY

Page 14

PAGES 26-27

PLUS…

ONLINE PAPERLESS EVICTION PROCESS – Input and Go!

1.800.253.8428

FAX 1.800.367.9038 info@evict.com

EVICT.COM

Serving the Property Management Professional Since 1989 “The hiring of a lawyer is an important decision that should not be based solely on advertising. Before you decide, ask us to send you free written information about our qualifications and experience.” Available by Appointment: 37 N. Orange Avenue, Ste. 500, Orlando, FL 32801 • 17264 San Carlos Blvd., Ste. 308, Fort Myers Beach, FL 33931 – Principal Office

351 NEEDS NEW CARPET. 517 NEEDS A REPAINT. AND 644 NEEDS, WELL, EVERYTHING. ALL YOU NEED IS THIS. We know managing a multifamily community isn’t easy. That’s why we’ve become a trusted partner to so many property managers who demand quality and value. Only Sherwin-Williams offers innovative coatings, flooring, color services, painting equipment and supplies backed by over 3,900 North American stores and 2,200 representatives. So we can help solve your challenges just as quickly as they arise.

Call 800-524-5979 to have a representative contact you or visit sherwin-williams.com ©2014 The Sherwin-Williams Company

APARTMENTS

The Sheriff’s Watch – Apartments program is a voluntary partnership between the Jacksonville Sheriff’s Office, property managers, owners, staff and residents.

If you are a property manager or owner interested in learning more about this program please call the substation in your area to talk to a Coordinator.

Zone 1 (Downtown / Springfield / Eastside): (904) 924-5361 Zone 2 (Arlington / Mayport): (904) 726-5100 Zone 3 (Southside / Mandarin / San Marco): (904) 538-9902 Zone 4 (Riverside / Avondale / Ortega / Westside): (904) 573-3165 Zone 5 (Northwest / New Town / Baldwin): (904) 470-8900 Zone 6 (Northside / San Mateo / Oceanway): (904) 696-4335 Jacksonville Sheriff’s Office 501 E. Bay Street, Jacksonville, FL 32202

CoastLINES

OFFICERS APRIL HUDSON, President Highmark Residential KEN FURTAW, President Elect WRH Realty Services, Inc. JODY MAYOR, Secretary/Treasurer Fort Family Investments SHANNON GREGORY, Past President WRH Realty Services, Inc. MELISSA WENGER, Assoc. Vice President Apartments.com

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COMMUNITY DIRECTORS JULIA FURBER ResProp Management BETH LAKIN Vera Luxury Living MICHELLE MURPHY MAA SHARON STEFFEN Apartment Management Consultants BRENDA SHERRILL 5 Thousand Town KATIE WRENN WRH Realty Services, Inc.

ASSOCIATE DIRECTORS JASON FROTTEN HD Supply DANNY FUSINATTO House of Floors DUSTIN HAWLEY Knock KEN HILBERT Sherwin-Williams TERRI JEFFRIES Cutting Edge Carpet BEN ZEIGLER Sweetwater Restoration

MAINTENANCE LIAISON KRIS MILLERSCHONE Lakeside

NEXTGEN LIAISON CAMY BERMUDEZ Alaqua Rental Community

Welcome Our Newest Members Congratulations to Our Graduates Fall Bus Tour Pictures Game Changing Benefit Coming in 2020 Meet Kris Millerschone, CAMT Power of Partnership Winter Specials Charity BINGO Pictures Industry Resource Guide Legal or NOT? 2019 Premier Sponsors Welcome William Jaycox Oktoberfest Pictures November Dinner Meeting Pictures Annual Golf Tournament Pictures Canned Food Drive Pictures

AllWeather Contractors

16

Arbor Contract Carpet

21

Avalon Heating & Air

15

Bluewater Environmental of Florida, Inc.

34

Cutting Edge Carpet

36

FAA Click& Lease

33

First Place Fitness

31

HD Supply

13

House of Floors

4

Industry Resource Guide

DARLA ERDELYI Giglio Signs DALE PRITCHARD A Greener Image JOHN GRAY Restore24 JILL WRIGHT Villages of Baymeadows STEVE THOMAS Maintenance Supply Headquarters ERIN TRIAY

Law Offices of Heist, Weisse & Wolk, P.A.

2

Lloyd’s Construction & Consulting, LLC

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FCAA STAFF LINDSEY McCLAIN Executive Vice President TAYLOR TUCKER Director of Special Events CORY LUSTER Director of Education and Membership

CHARITY

FCAA

Advertisers:

DIRECTORS EMERITUS

JEFF JACKSON Sherwin-Williams BRIAN DAVIES WRH Realty Services, Inc. KELLIE JACKSON Highmark Residential

CON­TENT

17-20

Maintenance Supply Headquarters

31

Mitchell S. Ritchie Attorney at Law

3

Poolsure

35

Rotech Pest Services

12

Sheriff’s Watch - Apartments

3

Sherwin Williams

3

Calendar of Events!

12/16/19

12/13/19 12/17/19 12/17/19 1/15/20 1/16/20 1/17/20 1/21/20

Premier Sponsor Board Reception (Invite Only) HOLIDAY PARTY Next Gen Committee Meeting Rescheduled Lunch & Learn: Advocacy 101 Winter CAMT Begins EPA Certification Membership Meeting – Market Update Maintenance Breakfast

CoastLINES is published by the First Coast Apartment As­so­ci­a­tion (FCAA) in the in­ter­est of all seg­ments of the apart­ment industry. Copies of the news­let­ter are in­clud­ed free with each mem­ber­ship. Dues, con­tri­bu­tions or gifts to the First Coast Apart­ment As­so­ci­a­tion (FCAA) are not deductible as charitable con­tri­bu­tions. For Federal Tax pur­pos­es how­ev­er, such dues, con­tri­bu­tions or gifts may be deductible under other sec­tions of the In­ter­nal Rev­e­nue Code. Please consult your tax ad­vi­sor. Opin­ions ex­pressed are those of the au­thors and do not reflect the opin­ions of the pub­lish­ers.

CoastLINES: The Official Publication of

The First Coast Apartment Association 9456 Philips Highway, Suite 4 Jacksonville, Florida 32256 Phone: (904) 292-1345 • Fax: (904) 292-1291 E-Mail: info@fcaaonline.com Website: www.fcaaonline.com Executive Vice President & Editor: Lindsey McClain NOVEMBER / DECEMBER 2019

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WELCOME TO OUR NEWEST MEMBERS ASSOCIATE MEMBERS

CONGRATULATIONS TO OUR GRADUATES

National Credit Systems, Inc. Goliath Pest Control North Florida Property Solutions LLC

Shelley Dehne – Apartner

COMMUNITY MEMBERS Bainbridge Town Center East Oaks at San Jose Camelot Gardens Riverside St Johns Lofts at Jefferson Station Southside Villas

AILABLE AVAVAILABLE

Jason Ortega

MEETING ROOMS • TRAINING ROOMS • COMPUTER LAB

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Looking for Meeting space for your whole team?

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Computer Lab space with 15 computers as well as presentation space Computer Lab has a 55 inch HD TV for presentation and connection Training room space that fits up to 80 people with tables and chairs Training Room space comes with projector and presentation space Room Rentals include coffee, water, sodas and snacks for attendees

Contact Cory@fcaaonline.com for availability and more information.

6

NOVEMBER / DECEMBER 2019

A Full Service Contractor Providing Interior & Exterior Turnkey Construction Services.

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NOVEMBER / DECEMBER 2019

SENTOSA BEACHWALK 65 Sentosa Dr, St Johns, FL 32259

RESERVE AT NOCATEE 215 Hunters Lake Way, Ponte Vedra, FL 32081

NOVEMBER / DECEMBER 2019

9

! p i h s r e b m FCAA Me Nobody knows Jacksonville apartments better than FCAA’s members, so let’s work together to create the ultimate apartment finding resource. FCAA is proud to announce the launch of RentJax.com, a powerful, user-friendly, and informative local apartment guide designed to connect the most

Starting in 2020, your FCAA membership is about to get a lot more exciting. Every member community of FCAA will receive a Member Exclusive Free Basic Listing on RentJax.com.

Let us assist you in putting the best information at the fingertips of potential renters so we can improve your community’s occupancy and share what makes the Jacksonville apartment industry so attractive.

AP?

READY TO GET ON THE M

qualified prospective renters with your community.

Your FCAA membership makes it easy to take advantage of the listing power of RentJax.com.

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SEPTEMBER / OCTOBER 2019

Listing setup is easy.

Reach out to cory@fcaaonline.com to take the next step!

MAINTENANCE COMMITTEE CHAIR

MEET KRIS KRIS MIL L E R S C H O N E , C A MT Service Manager Lakeside Apartments

MAINTENANCE COMMITTEE CHAIR 1. What makes you passionate about volunteering for FCAA?

Being able to share my knowledge and watching people continue to grow in their career. I have had the opportunity to meet so many different people, and have built many friendships through the association.

2. What does your committee do?

We discuss maintenance classes and always looking to add new hands on classes. We discuss the PMC and CAMT. We put together the maintenance appreciation breakfast and the Golden Plunger award. Always looking to broaden maintenance in any way we can.

3. Why should someone join your committee?

We are always looking for new ideas, and trying to promote the younger generation to get more involved.

4. Why is your committee important for FCAA?

We have so much to offer. It is great networking as we count on each other and their knowledge. Continuing education with a wide variety of classes that are offered to keep everyone abreast as far as changed in the law as well as upgrades to appliances, etc. There is maintenance mania/maintenance appreciation.

5. What are you looking forward to your committee accomplishing in 2019?

To be able to offer different classes, and keep attendance up. Getting more maintenance personnel involved. Working on getting more involved with the trade schools for recruitment. Also, hoping to set up a scholarship program with vendors to sponsor a few individuals for classes.

6. How can people get involved with your committee? They can contact myself, or anyone at FCAA. They can also go on the FCAA website. Get on the e-mail list. We meet once a quarter for about an hour. We would love to have you be a part of our committee.

NOVEMBER / DECEMBER 2019

11

WINTER SPECIALS! 1-2 STORIES BOOT REPLACEMENT

195

$

LED LIGHT BULBS $1

3 STORIES BOOT REPLACEMENT

Per Bulb!!!

Points Promo:

Part Numbers 701143 and 701144 are $99 for 100 bulbs through January 19, 2020 when using Source Code LD4.

295

$

1 point per $1 spent/paid Collect points to earn catered meals and/or events for property staff!

Offers good January

Special Offer!

20% off

First-time Commercial Use Renters.

Feel free to contact your HD Supply rep for more information!

Please contact Angie Green, Rental Sales Representative, at (904) 591-2021 or angie.green@penske.com.

Email Cory@fcaaonline to have your special listed online and in our next edition of CoastLINES.

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18-16745 NOVEMBER / DECEMBER 2019

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CHARITY

14

NOVEMBER / DECEMBER 2019

YOU MANAGE THE PROPERTY. WE’LL MANAGE THE HVAC. We’ve been serving Jacksonville’s multi-family and new construction markets since 2005. Let Avalon take the effort out of buying, installing and maintaning HVAC systems for your properties.

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The Official Resource Guide of the First Coast Apartment Association twitter.com/fcaaonline facebook.com/FirstCoastApartment Association www.fcaaonline.com

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NOVEMBER / DECEMBER 2019

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INDUSTRY ACCESS CONTROL GATES Access Control Systems ...........................(904) 570-1695 ADVERTISING AGENCY mbpr .......................................................(904) 424-6641 JOE Design, Inc.........................................(904) 501-9526 ADVERTISING Apartments.com.....................................(904) 778-5118 JOE Design, Inc.........................................(904) 501-9526 RentJax.com...................................................(904) 701-0302 RentPath..................................................... (904) 262-0863 SOCi ........................................................... (904) 343-3559 Zillow Rental Network................................ (541) 350-3620 AIR CONDITIONING CONTRACTORS AllWeather Contractors.......................(904) 781-7060 Avalon Heating and Air............................(904) 245-1818 InVent, Inc................................................(904) 228-2263 AIR CONDITIONING EQUIPMENT AllWeather Contractors.......................(904) 781-7060 Avalon Heating and Air............................(904) 245-1818 ARD Distributors, Inc................................(800) 654-7721 Chadwell Supply, Inc................................... (888) 341-2423 HD Supply....................................................... (800) 431-3000 InVent, Inc................................................(904) 228-2263 Lloyd’s Heating and Air............................(904) 683-4468 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 AIR FRESHENER Biooneduvalcounty..................................(904) 778-5125 Fresh Aire.................................................(904) 204-9004 ALARM SYSTEMS Agent Fire LLC..........................................(904) 687-3876 Village Key and Alarm..............................(904) 671-4944 ANSWERING SERVICE/ON HOLD MESSAGING Accurate Messages ..................................(904) 328-1245 Audio Images...........................................(904) 247-8600 Call Complete...........................................(404) 429-0398 APARTMENT LOCATORS Apartments.com.....................................(904) 778-5118 ApartmentData.com................................(713) 320-6650 RentJax.com...................................................(904) 701-0302 RentPath..................................................... (904) 262-0863 APPLIANCES ARD Distributors, Inc................................(800) 654-7721 Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 APPLIANCE PARTS Chadwell Supply, Inc................................(888) 341-2423 Ferguson Facilities Supply........................(904) 316-8568 Fox Appliance Parts..................................(404) 363-3313 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Southern Carlson.....................................(904) 204-6501 AQUATIC MAINTENANCE BlueWater Environmental of FL...............(904) 880-1817 BANKING SERVICES Colliers International Northeast Florida ..(904) 861-1101

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NOVEMBER / DECEMBER 2019

RESOURCE

GUIDE

BATH & KITCHEN REFINISHING/REPAIRS Creative Multi Care, Inc. .........................(904) 384-1047 Jax Bargin Cabinets.................................. (904) 274-6559 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24.................................................(904) 737-8673 Steve’s Painting & Maintenance................. (904) 332-6805 BIOHAZARD WASTE CLEANUP Baxter Restoration.................................(904) 662-0675 Biooneduvalcounty..................................(904) 778-5125 PuroClean.................................................(904) 716-6716 BROKERAGE Colliers International Northeast Florida...(904) 861-1101 CABINETS AllWeather Contractors.......................(904) 781-7060 Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Jax Bargin Cabinets.................................. (904) 274-6559 Maintenance Supply Headquarters..........(866) 630-6747 Oxley Cabinet Warehouse Inc...................(904) 981-3011 Steve’s Painting & Maintenance................. (904) 332-6805 CARPET CLEANING, DYEING, RESTORATION Baxter Restoration...................................(904) 662-0675 Creative Multi Care, Inc. .........................(904) 384-1047 MM Turnkey Services ...............................(904) 998-3608 Precision Cleaning Services ....................(904) 440-5718 Restore24.................................................(904) 737-8673 Steve’s Painting & Maintenance................. (904) 332-6805 CEILING FANS Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 CERAMIC TILES AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rolland Reash Plumbing..........................(904) 260-7059 Steve’s Painting & Maintenance................. (904) 332-6805 CLEANING SERVICE AllWeather Contractors.......................(904) 781-7060 Biooneduvalcounty..................................(904) 778-5125 Career Strategies........................................ (904) 757-3456 Jax Busy Bee............................................(904) 510-3694 Precision Cleaning Services ....................(904) 440-5718 Restore24.................................................(904) 737-8673 COLLECTIONS National Credit Systems, Inc. ...................(912) 464-4091 NCC Business Services..............................(904) 733-3033 Professional Debt Mediation....................(904) 398-0286 COMMUNICATIONS TextBox ...................................................(850) 205-1111 CONCIERGE SERVICE Career Strategies........................................ (904) 757-3456 CONCRETE REPAIRS AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 SweetWater Restoration.....................(904) 880-1919 COUNTERTOPS AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Oxley Cabinet Warehouse Inc...................(904) 981-3011 Steve’s Painting & Maintenance................. (904) 332-6805

DESIGN/GRAPHICS Dimension Design....................................(904) 568-4201 JOE Design, Inc.........................................(904) 501-9526 DEODORIZING SERVICES Biooneduvalcounty..................................(904) 778-5125 Fresh Aire.................................................(904) 204-9004 Steri-Clean...............................................(888) 577-7206 DISC JOCKEY DJ Mario Entertainment...........................(904) 655-2518 DOG PARKS ET&T Distributors.....................................(888) 642-2226 DRY WALL REPAIR 5 Points Construction...............................(904) 755-7575 All Installation of Jax, Inc.........................(904) 514-8750 AllWeather Contractors.......................(904) 781-7060 Creative Multi Care, Inc. .....................(904) 384-1047 Lloyd’s Construction & Consulting, LLC .....................

(904) 683-4468 Restore24.................................................(904) 737-8673 Rolland Reash Plumbing.....................(904) 260-7059 Steve’s Painting & Maintenance...............(904) 332-6805 SweetWater Restoration.....................(904) 880-1919 Wall-ez ....................................................(904) 304-2279 DRYER VENT CLEANING Restore24.................................................(904) 737-8673 Window Gang..........................................(904) 262-7300 ELECTRICAL CONTRACTORS AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC .....................

(904) 683-4468 EMERGENCY RESPONSE Baxter Restoration...............................(904) 662-0675 Call Complete...........................................(404) 429-0398 PuroClean.................................................(904) 716-6716 Restore24 ................................................(904) 737-8673 Steri-Clean...............................................(888) 577-7206 EVICTION SERVICES Dale G. Westling, Sr., P.A...........................(904) 356-2341 Law Offices of Heist, Weisse & Wolk.........(800) 253-8428 Mitchell Ritchie........................................(904) 387-6100 FENCING/STAIR/RAIL INSTALLATION & REPAIR AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC .....................

(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 FIBER CEMENT SIDING Lloyd’s Construction & Consulting, LLC .....................

(904) 683-4468 FIRE & SAFETY EQUIPMENT Agent Fire LLC..........................................(904) 687-3876 Apartment Fire Extinguisher Service........(904) 398-2030 Cintas Fire Protection...............................(904) 562-7000 Cox Fire Protection...................................(904) 781-8227 Pye-Barker Fire & Safety, Inc. ..................(904) 553-4222 Wayne Automatic Fire Sprinklers.............(904) 268-3030 FIRE RESTORATION AllWeather Contractors.......................(904) 781-7060 Belfor USA, Jacksonville...........................(904) 240-0082 Camp Construction and Services..............(813) 622-6610 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24 ................................................(904) 737-8673 Steve’s Painting & Maintenance...............(904) 332-6805 SweetWater Restoration.....................(904) 880-1919

SUPPLIERS IN RED INDICATE OUR 2019 PREMIER SPONSORS

INDUSTRY FITNESS & EXERCISE EQUIPMENT Advantage Sport & Fitness, Inc................(904) 437-6343 First Place Fitness Equipment...................(904) 998-0738 Fitness Pro ...............................................(850) 523-8882 SOFITCO....................................................(850) 259-5946 FLOORING Arbor Contract Carpet............................(904) 781-2003 Camp Construction and Services..............(813) 622-6610 Cutting Edge Carpet.................................(904) 475-9300 Expressions Carpet and Flooring.........(904) 739-2885 House of Floors.....................................(904) 262-6989 Jax Bargin Cabinets..................................(904) 274-6559 Lifestyle Flooring...................................(877) 383-1062 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Mohawk Industries..................................(321) 287-3572 Redi Carpet..............................................(904) 781-4300 Sherwin Williams.................................(904) 448-8109 Southeast Floors .....................................(407) 888-8008 FOUNTAINS BlueWater Environmental of FL...............(904) 880-1817 FURNITURE Cort Furniture Rental.............................(904) 396-9000 GENERAL CONTRACTORS AAPCO Florida..........................................(800) 728-2690 Advanced Construction Inc.......................(954) 655-9619 AllWeather Contractors.......................(904) 781-7060 Baxter Restoration................................(904) 662-0675 FSI Construction.......................................(904) 703-3762 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 PuroClean.................................................(904) 716-6716 Rescue Construction Solutions, Inc...........(919) 615-1759 Restore24.................................................(904) 737-8673 Steri-Clean...............................................(888) 577-7206 SweetWater Restoration.....................(904) 880-1919 GOLF CARTS National Carts.........................................(800) 803-8420 GUTTER INSTALLATION AND SERVICES AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Window Gang..........................................(904) 262-7300 HOARDING SERVICES Biooneduvalcounty..................................(904) 778-5125 Junk Shot App..........................................(813 )447-3608 Steri-Clean...............................................(888) 577-7206 HOUSEWARES Cort Furniture Rental..............................(904) 396-9000 INSURANCE Brown & Brown Insurance.......................(904) 565-8304 Brown & Brown of Florida........................(386)239-8893 Fitzpatrick Insurance Solutions LLC..........(512) 289-8662 Hunt Insurance Group, LLC.......................(850) 241-7030 Liberty National.......................................(850) 661-0494 Roderick Crabbe Insurance, Inc................(904) 215-2121 Roof Pros .................................................(904) 878-4688 INTERNET SERVICES Apartments.com..............................................(904) 778-5118 AT&T .......................................................(904) 679-2395 RentPath..................................................... (904) 262-0863

RESOURCE

INVESTMENTS Transamerica Apartment Services............ (619) 491-9200 IRRIGATION Trimac Outdoor........................................(904) 589-8768 IT SERVICES / TECH SUPPORT NetTech Consultants.................................(904)992-6970 JANITORIAL SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 Ferguson Facilities Supply........................(904) 316-8568 Fresh Aire.................................................(904) 204-9004 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 Southern Carlson.....................................(904) 204-6501 JOB LISTINGS Apartner..................................................(904) 537-7494 BG Staffing ..............................................(904) 224-5000 Career Strategies......................................(904) 757-3456 LAKE MAINTENANCE BlueWater Environmental of FL...............(904) 880-1817 LANDSCAPE MAINTENANCE Ameriscapes Landscape Management.....(443) 878-1500 Bright View..............................................(904) 292-0716 Core Outdoor, Inc .....................................(904) 215-6866 DM Koehn Landscaping...........................(904) 716-0683 Davey Commercial Grounds Maintenance....(904) 768-8733 Landscape Professionals..........................(904) 880-6165 Landscapes USA.......................................(386) 209-8974 Mulch Masters, LLC ..................................(904) 727-1100 TLC Total Lawn Care..................................(904) 699-0046 Trimac Outdoor........................................(904) 589-8768 Yellowstone Landscape............................(904) 268.2626 LAUNDRY SERVICE & EQUIPMENT CSC Service Works....................................(321) 696-1241 Southeastern Laundry .............................(904) 524-0088 Washco Laundry Equipment....................(904) 724-2622 LEAD REMOVAL Assist2build Inc........................................(904) 826-9265 LEAK DETECTION American Leak Detection.........................(904) 519-5700 Atlantic Pipe Services...............................(407) 792-1360 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 LEGAL SERVICES Ball Janik LLP ..........................................(407) 455-5664 Dale G. Westling, Sr., P.A...........................(904) 356-2341 David S. Cronin, P.A. ................................(904) 239-6047 Fraser & Moloney.....................................(904) 622-8897 Law Offices of Heist, Weisse & Wolk.........(800) 253-8428

Mitchell S. Ritchie, PA..............................(904) 387-6100 LIFT STATION AllWeather Contractors.......................(904) 781-7060 LIGHTING & LIGHTING SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 LOCKSMITHS Village Key and Alarm..............................(904) 671-4944

SUPPLIERS IN RED INDICATE OUR 2019 PREMIER SPONSORS

GUIDE

MAINTENANCE SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 Ferguson Facilities Supply........................(904) 316-8568 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 MARKETING ApartmentData.com................................(713) 320-6650 Gotcha Marketing....................................(888) 499-2212 JOE Design, Inc.........................................(904) 501-9526 mbpr .......................................................(904) 424-6641 RentPath..................................................(904) 262-0863 SOCi ........................................................... (904) 343-3559 Vector Travel.............................................(904) 426-9306 MARKETING & TEXT SERVICES TextBox ...................................................(850) 205-1111 MOLD REMEDIATION Baxter Restoration.................................(904) 662-0675 Belfor USA, Jacksonville...........................(904) 240-0082 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 PuroClean.................................................(904) 716-6716 Restore24 ................................................(904) 737-8673 SweetWater Restoration.....................(904) 880-1919 MOSQUITO CONTROL BlueWater Environmental of FL...............(904) 880-1817 ODOR ELIMINATION Biooneduvalcounty..................................(904) 778-5125 Restore24.................................................(904) 737-8673 PAINT SUPPLIES Ace Painting ............................................(904) 714-3717 PPG Paints..............................................(904) 737-6474 Sherwin Williams.................................(904) 448-8109 PAINTING CONTRACTORS AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Assist2build Inc........................................(904) 826-9265 Camp Construction and Services..............(813) 622-6610 Carter & Associates of NE FL.....................(904) 730-7440 Creative Multi Care, Inc. .........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 MM Turnkey Services ...............................(904) 998-3608 Precision Cleaning Services ....................(904) 440-5718 Steve’s Painting & Maintenance...............(904) 332-6805 SweetWater Restoration.....................(904) 880-1919 PARKING LOT MAINTENANCE Duval Asphalt...........................................(904) 296-2020 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 PET WASTE STATIONS ET&T Distributors.....................................(888) 642-2226 PEST CONTROL/TERMITES A Greener Image.....................................(904) 739-8090 A.R.T Pest Control.....................................(888) 926-6488 DM Koehn Landscaping...........................(904) 716-0683 Goliath Pest Control ................................(904) 234-9644 Massey Services Inc..................................(800) 881-8861 Rotech Pest Services................................(904) 485-0903 Terminix...................................................(904) 945-4788 PHOTOGRAPHY Art & Alex Photography...........................(904) 273-4442 PLAYGROUNDS ET&T Distributors.....................................(888) 642-2226 NOVEMBER / DECEMBER 2019

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INDUSTRY PLUMBERS AllWeather Contractors.......................(904) 781-7060 Atlantic Pipe Services...............................(407) 792-1360 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rolland Reash Plumbing........................(904) 260-7059 Roto-Rooter...........................................(904) 354-7321 POOL & PATIO FURNITURE Admiral Outdoor Furniture.......................(800) 999-2589 ET&T Distributors.....................................(888) 642-2226 Horizon Casual, Inc...................................(866) 657-8731 Taylor & Associates Pool and Patio Furniture, Inc. ...............................................................(855) 734-3580 POOL SERVICE, REPAIRS & RENOVATIONS ASP of Jax America’s Swimming Pool Co. .(904) 710-4204 Henderson Pool Services, Inc. ..................(904) 241-7665 Poolsure...................................................(800) 858-7665 Rolland Reash Plumbing........................(904) 260-7059 BAP Pools.................................................(904) 614-1879 POOL SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 Henderson Pool Services, Inc. ..................(904) 241-7665 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Poolsure...................................................(800) 858-7665 PROPERTY MANAGEMENT SOFTWARE Ferguson Facilities Supply........................(904) 316-8568 Knock.......................................................(904) 703-6885 PRESSURE WASHING AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Window Gang..........................................(904) 262-7300 PRINTING JOE Design, Inc.........................................(904) 501-9526 PUBLIC RELATIONS mbpr .......................................................(904) 424-6641 PUMPS AllWeather Contractors.......................(904) 781-7060 Rolland Reash Plumbing .........................(904) 260-7059 Weeks Utility Service, Inc.........................(904) 726-5869 REALTOR SERVICES Florida Homes Realty & Mortgage ..........(904) 732-7053 RECRUITMENT, JOB LISTINGS Apartner..................................................(904) 537-7494 BG Staffing ..............................................(904) 224-5000 Career Strategies......................................(904) 757-3456 Hire Alternatives-Jacksonville..................(904) 990.5151 MSB Resources.........................................(215) 661-8834 RECYCLING City Recycling Group ...............................(866) 732-5559 Conex Recycling.......................................(866) 879-2663 River City Trash Valet LLC..........................(904) 535-6016 Waste Management.................................(904) 370-1907 RENOVATIONS Advanced Construction Inc. .....................(954) 655-9619 AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Camp Construction and Services..............(813) 622-6610 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24.................................................(904) 737-8673 SweetWater Restoration.....................(904) 880-1919

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RPaul Davis E Restoration S Oof North UFlorida R...(904) C 739-6047 E GUIDE RENTAL RELOCATION Apartments.com.....................................(904) 778-5118 RentPath..................................................(904) 262-0863 Vector Travel.............................................(904) 426-9306 RESTORATION/REHAB AllWeather Contractors.......................(904) 781-7060 AAPCO Florida..........................................(800) 728-2690 Belfor USA, Jacksonville...........................(904) 240-0082 Camp Construction and Services..............(813) 622-6610 Elite Remodeling Services, Inc.................(904) 657-8383 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24.................................................(904) 737-8673 Roof Pros .................................................(904) 878-4688 SweetWater Restoration.....................(904) 880-1919 ROOFING AAPCO Florida..........................................(800) 728-2690 All Pro Roofing & Consulting LLC ...........(904) 337-1082 AllWeather Contractors.......................(904) 781-7060 Assist2build Inc........................................(904) 826-9265 Camp Construction and Services..............(813) 622-6610 Champion Roofing...................................(904) 803-7804 Elite Remodeling Services, Inc...............(904) 657-8383 Excel Roofing Contractors ........................(904) 631-7633 Oak Crest Roofing.....................................(913) 205-6849 Rescue Construction Solutions, Inc...........(919) 615-1759 Roof Pros .................................................(904) 878-4688 SweetWater Restoration.....................(904) 880-1919 SECURITY, COURTESY OFFICER Arrow Security.........................................(904) 945-2769 S3 Security ..............................................(904) 449-6104 Tison Sound and Security.........................(904) 762-1000 Vector Security......................................... (904) 268-9454 SIDING AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Assist2build Inc........................................(904) 826-9265 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 SIGNS, BANNERS & FLAGS Dimension Design....................................(904) 568-4201 Giglio Signs..............................................(904) 396-9046 Gotcha Marketing....................................(888) 499-2212 STAFFING Apartner..................................................(904) 537-7494 BG Staffing ..............................................(904) 224-5000 Hire Alternatives......................................(904) 990-5151 MSB Resources.........................................(215) 661-8834 Career Strategies......................................(904) 757-3456 TOWING ASAP Towing & Storage Co., Inc.................(904) 771-7111 TELEPHONE SERVICES AT&T .......................................................(904) 679-2395 TRADESHOW EVENT SERVICES Biooneduvalcounty..................................(904) 778-5125 Cort Furniture Rental...............................(904) 396-9000 Dimension Design....................................(904) 568-4201 TREE TRIMMING & REMOVAL Bold City Tree Service...............................(904) 285-1417 Bright View................................................(904) 292-0716 Davey Commercial Grounds Maintenance......(904) 768-8733 Roberts Tree Service, Inc..........................(904) 777-4793 Trimac Outdoor........................................(904) 589-8768

TURNKEY OPERATIONS AllWeather Contractors.......................(904) 781-7060 Career Strategies......................................(904) 757-3456 Carter & Associates of NE FL.....................(904) 730-7440 Creative Multi Care, Inc. .........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 MM Turnkey Services ...............................(904) 998-3608 Steve’s Painting & Maintenance...............(904) 332-6805 UTILITY SUBMETERING Minol USA................................................(972) 386-6611 Multifamily Utility Company....................(404) 201-3975 NWP Services...........................................(678) 612-8094 VALET TRASH SERVICE Affinity Waste Solutions...........................(407) 808-0550 Green Monkey Services............................(904) 452-5505 River City Trash Valet LLC..........................(904) 535-6016 Skinner Waste Solutions ..........................(904) 239-7222 Valet Living.................................................(813) 248-1327 WASTE REMOVAL Advanced Disposal Services.....................(904) 783-7000 Affinity Waste Solutions.........................(404) 808-0550 Biooneduvalcounty..................................(904) 778-5125 Green Monkey Services............................(904) 452-5505 Meridian Waste........................................(904) 994-7390 Skinner Waste Solutions ........................(904) 239-7222 Waste Management Inc. of Florida..........(904) 894-4516 WATER MITIGATION Aqua Restorations....................................(904) 683-6982 Baxter Restoration..................................(904) 662-0675 Belfor USA, Jacksonville...........................(904) 240-0082 PuroClean.................................................(904) 716-6716 Restore24.................................................(904) 737-8673 Roof Pros .................................................(904) 878-4688 SweetWater Restoration.....................(904) 880-1919 WEB SITE DESIGN JOE Design, Inc.........................................(904) 501-9526 WINDOW CLEANING Window Gang..........................................(904) 262-7300

SUPPLIERS IN RED INDICATE OUR 2019 PREMIER SPONSORS

NOVEMBER / DECEMBER 2019

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LEGAL OR NOT?

by Brian Wolk, The Law Offices of Heist, Weisse & Wolk, PA

About six weeks ago, one of our residents marched into the office first thing in the morning and stated that she arrived home from her job and discovered a large piece of the kitchen ceiling on the floor with water dripping from the ceiling. We immediately processed a work order. Our maintenance supervisor was able to figure out the source of the leak. By the next afternoon, our staff had resolved the problem, and the ceiling was fully repaired. There was no communication from the resident until last night when we received a letter from the resident’s attorney requesting us to provide our insurance information .The letter stated the resident was injured when the ceiling “fell on her face”. We think this is a complete lie. Did we handle this properly? Do we have to send the insurance information to her attorney?

Welcome to the world of frivolous and fraudulent insurance claims and lawsuits.

You acted correctly by writing up a work order, but made a critical error in not sitting the resident down and having her write up a report or request. Your management company should create an “Incident Report” form for the resident to fill out. At the time of the incident, the resident has not had the time to think up a fraudulent claim or consult an attorney. This report should be used whenever there is an unusual occurrence, damage, theft or loss to a resident’s property, vehicle or any injury a resident reports. If a resident finds out that your company will not be reimbursing for a loss, then there is a strong probability that the resident will inflate or otherwise make a fraudulent claim. The disclosure of insurance information is required by law when properly requested, whether or not you view the underlying claim as frivolous.

A resident recently moved into our apartment community and has been complaining ever since. Two weeks ago this resident called in an order about her washer and dryer malfunctioning. Our maintenance supervisor went by the apartment home two hours after the resident first reported the problem. Our maintenance supervisor knocked on the door, and no one answered. He heard talking through the door and saw the resident’s car in the parking lot. He then left a note on the door asking the resident to call and set up an appointment. The resident never contacted our office.

Last week, the resident called again asking why the washer and dryer were not fixed.

I scheduled a second appointment with her, and when my maintenance supervisor knocked on her door at the agreed upon time, no one came to the door again.

Today, I received an email from an attorney stating that the resident is going to break the lease because repairs were not made. Can we enforce the lease?

This is a classic lease break trick. The resident claims that your maintenance staff never showed up to make the requested repair. Of course, your maintenance supervisor will testify in court that he twice attempted to make the repair, but the judge may demand more proof. Whenever a resident has a maintenance request, a work order should be written up immediately. For example, if notice is necessary for a work order, written notice should be posted on the resident’s door stating the date and time

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A Creative Commitment

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ADVOCACY Greetings FCAA members! My name is William Jaycox and I want to thank you for welcoming me to your team. As a newcomer, I thought I’d take the time to describe a little bit about myself, my role, and an important policy issue that has recently surfaced.

Although I currently reside in Orlando, I was born and raised in Jacksonville. As such, I am very eager to be working with FCAA and the local elected officials in my hometown. I first moved to Orlando to study at the University of Central Florida, where I graduated with a major in political science and minors in both intelligence and Russian studies. Prior to my role as the local government affairs manager, I served as the government affairs intern for the Florida Apartment Association.

In this position, I learned the intricacies of government affairs and saw firsthand the critical role that local advocacy plays in the continued success of the apartment industry. After the conclusion of my internship, I was excited to learn that FAA was looking to hire a local government affairs manager. I am honored to have been selected to fulfill this important new position and I look forward to working alongside all of you to enhance FCAA’s local advocacy program.

How will my new role enhance FCAA’s advocacy program?

As the local government affairs manager, I will assist FAA affiliates with monitoring local legislative activity to determine potential impacts on the apartment industry as well as help members achieve advocacy goals. The primary affiliates that I will assist are: the First Coast Apartment Association, the North Central Florida Apartment Association, the Southwest Florida Apartment Association, and the Space Coast Apartment Association. FCAA has already been successfully engaged on a variety of local advocacy efforts, including a recent discussion regarding short-term rental regulations. In my new role, I aspire to build on the connections FCAA has established with local government officials and other stakeholders within the community to increase the apartment industry’s influence in the policy-making process. In addition, I am excited to be your “go-to” person for policy research and assistance on all local government related issues.

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ADVOCACY IN ACTION An important policy issue related to fire signal enhancers for multifamily properties has recently emerged. This issue has flown under the radar for some time, but it is quickly garnering the attention of some local governments now that compliance deadlines within state law are fast approaching. Although we have not seen any activity related to this topic in FCAA territory, I want to be sure you are upto-date on this issue.

What are fire signal enhancers?

Fire signal enhancers can be added to apartment communities to amplify the fire department’s radio signal within a building. These signal enhancers ensure firefighters can communicate throughout the building in the event of an emergency. The number of signal enhancers and the type of technology required for each property depends on a variety of factors, including the building’s construction materials and the local fire department’s radio technology.

Where do local governments get the authority to require fire signal enhancers?

Florida’s Building Code was amended in 2016 to give local jurisdictions broad authority in determining the minimum radio signal strength for fire department communication systems. Florida Statute 633.202, “Florida Fire Prevention Code” states, “The authority having jurisdiction shall determine the minimum radio signal strength for fire department communications in all new high-rise and existing high-rise buildings... Existing apartment buildings are not required to comply until January 1, 2025 .

However, existing apartment buildings are required to apply for the appropriate permit for the required communications installation by December 31, 2022.”

How does this impact apartment communities?

Current statute does not articulate minimum requirements for municipal radio equipment or timelines for ongoing equipment inspection. In addition, state law does not preempt local governments from expanding the signal requirements to include other emergency radio equipment such as police or EMS systems. In light of this, some local governments are looking to add regulations at the local level, many of which will be damaging to apartment communities.

Signal enhancing systems can range in cost from $15,000 to $300,000. In addition to these upfront costs, some local governments are seeking to subject apartment communities to annual inspections that can cost $3,000. We have also heard that some local jurisdictions are already withholding certificates of occupancy for newly constructed apartment communities until the radio signal strength requirements are met, which can significantly delay lease-ups and create astronomical cost increases for apartment operators.

Since this is both a local and statewide concern, you can rest assured that FAA is working to address this issue during the 2020 Legislative Session. In the meantime, I will be working to monitor any developments within the FCAA member territory to keep you informed on this important issue.

Again, thank you for welcoming me to FCAA! If you have any questions about local government issues or how I can enhance FCAA’s advocacy presence, please feel free to reach out. My email is william@ faahq.org and my office number is 407-960- 2910.

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LEGAL OR NOT?

by Brian Wolk, The Law Offices of Heist, Weisse & Wolk, PA

Continued from Page 22

that entry will be gained for the repair. In the event the resident states that he or she must be present, you need to immediately send a confirmatory letter to the resident reiterating the fact that the resident has demanded to be present, and set up a date and time accordingly. If the resident misses the appointment, you need to write this down and immediately set another appointment. Document everything.

Waiting for the resident to contact management can only help the resident in convincing a judge that the apartment community was not responsive. Finally, keep in mind that the landlord may enter the apartment home in an emergency situation at any time for the protection or preservation of the premises. The landlord may enter upon reasonable notice to the resident and at a reasonable time for the purpose of routine repairs of the apartment home. “Reasonable notice” for the purpose of repairs is notice given at least 12 hours prior to the entry, and reasonable time for the purpose of repair shall be between the hours of 7:30 a.m. and 8:00 p.m.

We filed an eviction a few weeks ago on a resident that was severely delinquent with rent payments. The day before the deadline for the resident to file an answer to the eviction complaint, we received an email from his attorney proposing a settlement. The resident’s attorney would sign a stipulation which simply stated that if the resident did not vacate by the end of the week, a final judgment of eviction would be entered and a writ of possession would be issued to the sheriff without the need for a hearing. Our attorney recommended that we agree to this, but we passed on this offer because we did not believe the resident was deserving of the extra time. We just found out that earlier today the resident’s attorney filed an answer with the court, a motion to dismiss, and a motion to determine rent.

A hearing is set for three weeks from now! Should we have taken our attorney’s advice?

You really made an unwise decision here. It is very common for residents to ask attorneys for assistance. They often have a prior or existing relationship with the attorney. The attorney might be a friend, relative or representing the resident in a different matter. The resident’s attorney usually does not have any desire to be involved in the eviction case, but feels obligated to do so based upon the relationship with the resident. In many instances, the resident is just looking to receive a short extension of time in order to move to another location. In this case, you should have stipulated with the resident. You would have been virtually assured that the eviction would be approved by the judge if the resident did not move by the end of the week as was offered. While it is understandable that you felt that you were giving the resident something he did not deserve, what you really did was open the door for the resident’s attorney to file papers with the court and aggressively represent the resident. This instantly bought the resident much more than one week, and while you may still prevail in court, the resident will remain in the apartment home for at least three more weeks. It is critical that you trust your attorney’s judgment in these cases.

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FCAA

canned food drive

L FCAA hosted another successful Canned Food Drive this year donating well over two large enclosed trailers full of goods! This wouldn’t be possible without our hardworking members! FCAA was also able to generously donate $2000 to The Clara White Mission to help battle our local homeless crisis.

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NOVEMBER / DECEMBER 2019

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