DIGITAL DIGEST
BY DIGITAL FLIGHT
FROM THE FOUNDER
In today's rapidly evolving world, businesses in the aviation aftermarket are exploring digital technology to effectively navigate and overcome industry challenges. However, the path ahead can be incredibly daunting, with a severe lack of guidance, assistance, and awareness of the current digital landscape.
We pride ourselves on curating and showcasing the very best technology from across the aviation industry. Our platform actively connects businesses seeking innovative solutions that are provided from a range of trusted partners.
We are dedicated to influencing the speed in which businesses in the aviation industry adopt digital technology. By offering comprehensive support, insightful advice, and unparalleled access to a vast network of technology providers, we aim to empower businesses to stay ahead of the curve and unlock the immense potential that modern day technology has to offer.
Our mission is to shape the future of the aftermarket by influencing the adoption rate of digital technology.
FOUNDER Craig Skilton
Q&A WITH LYNDON LATTIE: INTRODUCING
SMARTCERT’S ZERO –DOCUMENT DEFECTS OFFERING
Q: What is the main problem that SmartCert's Zero Defects offering aims to solve?
Lyndon Lattie: The primary issue we're addressing is documentation deficiencies and errors, which are the leading cause of product rejections in manufacturing. Missing or incomplete documents can halt manufacturing processes, costing valuable time and resources to fix. This problem is widespread across all industries that require traceability.
Q: How does SmartCert's platform provide a solution to this problem?
Lyndon Lattie: SmartCert offers a centralized, secure platform that ensures all documentation is accurate and complete before products are shipped By acting as a document gateway, we allow companies to green-light certifications, shipments, and payments efficiently This streamlines the process and ensures compliance, benefiting everyone involved
Q: Can you tell us more about the Zero-Document Defect package you're launching?
Lyndon Lattie: Absolutely. We're excited to launch a zero-document defect package with a major organization this quarter. This initiative leverages the principles of Zero-Defect Manufacturing (ZDM) to eliminate documentation errors entirely. ZDM uses data-driven technologies to monitor and control processes, ensuring that no defective products leave the factory
Q: What is Zero-Defect Manufacturing (ZDM), and how does it relate to SmartCert?
Lyndon Lattie: ZDM is a quality management philosophy that aims to eliminate defects in the manufacturing process. It originated at Martin Marietta in the 1960s and is a significant component of SAE AS13004 standards. These standards focus on defect prevention and quality management tools like Advanced Product Quality Planning (APQP). SmartCert applies these principles to documentation, ensuring that all necessary certifications are in place before shipment.
Q: Can you provide an example of how SmartCert's Zero Defects offering is being implemented?
Lyndon Lattie: Sure A leading aerospace manufacturer is on a mission to reduce their 40% paperwork rejection rate to zero by Q4 2025 With SmartCert, all vendors submit documentation requirements before shipping and payment Quality engineers review the documents via a dashboard, ensuring they are complete and correct. If there are deficiencies, they can contact the supplier directly in the app to address them. Once cured, the documents are approved, and the shipment/payment is released.
Q: How does SmartCert enhance security and compliance for its users?
Lyndon Lattie: SmartCert enhances security with SOC2, Azure Gov Cloud, and CMMC compliance, protecting ITAR, DFAR, and intellectual property This is crucial for government and military-related projects, as compliance with CMMC Level 1 will be mandatory for all suppliers in the next 12-18 months By staying ahead of these requirements, SmartCert ensures that our users are always compliant and secure
Q: What additional benefits does SmartCert provide in terms of supplier visibility?
Lyndon Lattie: Our platform offers granular sub-tier visibility, allowing companies to track their suppliers beyond Tier 1 partnerships. This is essential for complying with material and country of origin restrictions. For example, ensuring that no hexavalent chrome is used in manufacturing or verifying the origin of materials to avoid using restricted parts SmartCert provides the necessary insights to manage these complexities effectively
Q: Why should companies choose SmartCert for their documentation and compliance needs?
Lyndon Lattie: SmartCert offers a comprehensive solution that centralizes documentation, ensures quality assurance, enhances security, and provides unparalleled supplier visibility. By eliminating documentation errors and streamlining processes, we help companies achieve zero defects and maintain compliance with regulatory requirements. Our platform is designed to meet the highest standards of quality and efficiency, making it an invaluable tool for any organization.
Q: What is the future vision for SmartCert and its Zero Defects offering?
Lyndon Lattie: Our vision is to revolutionize the manufacturing industry by eliminating documentation errors, enhancing security, and providing unparalleled visibility into the supply chain We aim to set a new standard for quality and compliance, paving the way for a future of zero defects By continuously evolving our platform and expanding our capabilities, we strive to meet the ever-changing needs of our users and help them achieve their goals.
About SmartCert:
At SmartCert, we are revolutionizing the future of quality certifications by digitizing and streamlining processes across supply chains that require traceability from raw material suppliers to OEMs Our platform, built on decades of industry experience, addresses the challenges companies face in receiving, reviewing, managing, creating, and sending quality certifications By leveraging our innovative solutions, organizations can enhance efficiency, ensure compliance, and maintain the highest standards of quality For more information, visit www smartcert com
NEW SOLUTIONS
About
Founded in 1979, ILS has continued to expand and innovate the Aerospace Aftermarket platform. Often imitated, never surpassed, ILS continues to be the market leading Aerospace Marketplace across the globe and pioneered many groundbreaking solutions used by Aviation professionals in all sectors. Innovation and software development increased further following the acquisition of ILS by CAMP Systems in late 2019, accelerating the cadence of unique capabilities released to our Community
SHOWCASING THE NEW DIGITAL SOLUTIONS WHO HAVE JOINED THE DIGITAL FLIGHT COMMUNITY.
About
SalesEdge™ Commerce provides a fully integrated commerce platform enabling suppliers to sell online directly to their customers.
Provide great customer experiences
Grow markets and sales productivity
Protect your investments
Payment functionality
Implementation and Support
INVENTORY LOCATOR SERVICE (ILS) ACHIEVES SOC 2 TYPE II COMPLIANCE
We are thrilled to announce that Inventory Locator Service (ILS) has successfully achieved SOC 2 Type II compliance in accordance with the rigorous standards set by the American Institute of Certified Public Accountants (AICPA) for Service Organization Control (SOC) for Service Organizations This significant milestone underscores ILS's unwavering commitment to safeguarding customer data and maintaining the highest standards of security and operational excellence
About SOC 2 Type II Compliance
SOC 2 Type II compliance is a widely recognized auditing standard developed by the AICPA and is the leading industry standard audit for cybersecurity. It evaluates organizations based on their adherence to the Trust Services Criteria, which are a set of five principles that evaluate an organization's security controls, and include security, availability, processing integrity, confidentiality, and privacy. Achieving this compliance demonstrates that ILS has implemented and maintained stringent controls, ensuring the effectiveness and reliability of its systems and processes.
"This accomplishment not only reflects our ongoing efforts to provide secure and reliable services but reinforces our position as a leader in the aerospace industry."
Trust & Commitment to Excellence
"Achieving SOC 2 Type II compliance is a testament to ILS's dedication to security and customer trust," said Rob Suhs, Vice President of Global Sales at ILS. "This accomplishment not only reflects our ongoing efforts to provide secure and reliable services but reinforces our position as a leader in the aerospace industry."
Looking Ahead
With this achievement, ILS continues to set the standard for excellence in the industry, ensuring that customers can rely on the company's services with confidence As we move forward, ILS remains committed to upholding the highest levels of security and operational integrity in all aspects of our business For more information about ILS and our commitment to security, please visit www.ilsmart.com.
About Inventory Locator Service (ILS)
Inventory Locator Service (ILS) is a leading provider of data and technology solutions for the aviation and defense industries. With a focus on innovation and customer satisfaction, ILS offers a comprehensive suite of services designed to enhance efficiency, streamline operations, and ensure the security of critical data For media inquiries, please contact marketing@ilsmart com
Inventory Locator Service, LLC was audited by Prescient Assurance, a leader in security and compliance attestation for B2B and SAAS companies worldwide Prescient Assurance is a licensed CPA firm in the US and Canada that provides risk management and assurance services, which include but are not limited to SOC 2, PCI, ISO, NIST, GDPR, CCPA, HIPAA, and CSA STAR For more information about Prescient Assurance, you may reach out to them at info@prescientassurance.com.
NEW SOLUTIONS
About
Diaz & Cooper is an accredited Platinum HubSpot Solutions Partner that specializes in helping B2B aviation, transportation, and travel firms unleash the power of HubSpot to achieve predictable growth. Founded in 2001 as a marketing boutique, today we are the leading sales and marketing consultancy creating digital strategies that win conversions.
SHOWCASING THE NEW DIGITAL SOLUTIONS WHO HAVE JOINED THE DIGITAL FLIGHT COMMUNITY.
About
At Mach145, our mission is to empower aviation suppliers with the tools and insights they need to optimize their sales and inventory operations. We strive to deliver the most advanced, reliable, and user-friendly SaaS solutions in the market, helping our clients stay ahead in an increasingly competitive industry. Our dedicated team is committed to providing exceptional customer support, ensuring each client receives personalized assistance to succeed
HOW A KID'S SOLO FLIGHT SHAPED A PASSION FOR THE AVIATION INDUSTRY
All it took was one childhood flight to Miami...
Growing up in Puerto Rico, I always had a love for travel, and for airplanes in particular. My favorite Disney ride as a child was “If You Had Wings” – yep I’m dating myself here However, it wasn't until I was eight years old that I had my first experience with actual air travel, and it changed my life forever
That summer, I was traveling alone to spend a month with my Dad in Miami As a child traveling alone, a flight attendant escorted me She was friendly and professional, with a carefully coiffed updo, a crisp uniform, and a big warm smile.
I got to sit up front next to her for the entire flight, and I was thrilled, from takeoff to landing. As we disembarked, the pilot greeted me, thanked me for being brave on the flight, and handed me a plastic replica of his Eastern Airlines wings. I was hooked from there - and even considered becoming a pilot!
From passenger to serving the aviation business
Airplanes to me represent not just travel, but adventure, visiting far-off places, and the spirit of discovery Air travel means checking off places on my bucket list and traveling distances that just 15 years before my birth would have been impossible for most of Earth’s population.
Fast forward a few years (OK, a few decades), and I found myself starting a digital agency specializing in growth marketing. Initially, we worked with clients across a range of industries, but as we grew, I realized that my passion for air travel was still strong. My partner and I decided to pivot our focus to work exclusively with travel and aviation clients and provide HubSpot consulting to help them operationalize their revenue engine
One of the biggest challenges we ’ ve faced in marketing for airline and aviation clients is the fact that the industry is niche and highly competitive There are hundreds of aviation-related businesses all vying for attention from the same pool of customers To stand out in such a crowded market, we had to be creative and strategic
One of the tactics we used was to focus on the customer experience. An owner looking for a full-service Fixed Base Operator (FBO) on a stopover has very different needs from an operator who is looking for a Boeing GE90 engine close to his area and at the best price. By having clear personas and jobs to be done, we can create easy-tonavigate online experiences that stand apart.
It's all about the customer journey
We also focused on making the RFQ process as smooth and easy as possible so that customers would be more likely to choose our clients over their competitors The CMS Hub is our web development platform of choice because it seamlessly integrates with the HubSpot CRM and we can develop custom buyer journeys for each persona including tools that make it easy for the prospect, such as live chat and pre-filled forms.
The aviation industry is heavily regulated, posing a different kind of challenge to brand leaders and marketers. There are strict rules and guidelines around everything from advertising to safety protocols, and it can be difficult to navigate these regulations while still being effective in our marketing efforts.
However, we saw this as an opportunity to showcase our expertise in the industry By staying up-to-date on the latest regulations and finding creative ways to work within them, we were able to position ourselves as leaders in the aviation marketing space
We also found that the sales cycle for B2B aviation companies can be very long, as airlines are often slow to make decisions and have complex procurement processes. This can be frustrating for companies who need to generate revenue, as they may have to invest significant time and resources before seeing any return on their investment.
We found that bringing this historically manual and phone-based process to a more seamless online experience through HubSpot’s CRM helped to expedite the more tedious aspects of the process while allowing sales teams to focus on larger, more complex sales and maintain a positive brand image
Finally, we had to contend with the industry’s sensitivity to external factors Everything from natural disasters to political turmoil can impact air travel, and it can be difficult to predict when and where these disruptions will occur Additionally, new technologies and innovations are emerging all the time, and companies have to keep up or lose out to nimbler competitors. And economic factors such as fuel prices, currency fluctuations, and global economic trends can have a significant impact on airlines' profitability and their willingness to invest in new products or services.
As a result, our marketing strategies had to be flexible and adaptable. Working with HubSpot’s Marketing Hub, gave us the robust and nimble tool we needed to be ready to pivot our campaigns at a moment's notice in response to changing circumstances
Helping aviation firms succeed
Despite these challenges, we have found that working with aviation clients is rewarding and exciting. Not only were we able to use our marketing skills to help our clients grow their businesses but are also able to make a positive contribution to an industry that I’m passionate about.
My love for air travel began as a child on a plane to Miami, and it has led me to many successes for our aviation clients By focusing on the customer experience, staying up-to-date on regulations, and being flexible in our approach, we have been able to make a real impact in the aviation industry I look forward to continuing to provide HubSpot consulting services for aviation clients and contributing to this dynamic industry
NEW SOLUTIONS
About
Revolutionize Your Operations with Smart Automation utilizing AI and Custom Software Development. At Xstreamline Solutions, we don’t just build softwarewe transform the way businesses operate. With 40+ years of combined expertise, we empower companies throughout the Aerospace and Defense Industries to unlock efficiency, accuracy, and visibility in their operational workflows no matter which ERP they use, whether it’s Pentagon 2000, Quantum, AvSight, QuickBooks or others
SHOWCASING THE NEW DIGITAL SOLUTIONS WHO HAVE JOINED THE DIGITAL FLIGHT COMMUNITY.
About
We have a clear mission: Free up inventory and people from outdated systems and time-consuming processes in the aviation supply chain. That may sound like a monumental task, but we have been doing just that through cloud-based software that helps traders thrive in the digital environment. By combining data, tools, and people in one place, we empower sales teams of any size with more fulfilling ways to do their best work from anywhere. From the first RFQ to the final invoice, the whole process is so smooth you can focus on selling more aircraft parts!
We help Suppliers & MRO’s successfully navigate today’s digital landscape of emerging technology and software solutions, through essential guidance, insights and strategy.
DIGITAL DIGEST
BY DIGITAL FLIGHT