FAQ
Commercial
Q: What is the cost to rent the showroom, and what does it include?
A: It varies depending on the area and duration. It includes the use of the space, cleaning, base furniture, and technical supervision.
Q: Can an invoice be issued?
A: Yes. We issue invoices with a VAT breakdown.
Q: Is it possible to rent just a section of the showroom, or is the entire house required?
A: Yes. You can rent by zone or by level, depending on your event needs.
Q: Are there different rates depending on the type or length of event?
A: Yes. We offer differentiated rates depending on the type and duration of the event.
Q: Do you have exclusive providers for catering, audio, or security?
A: No, but we have trusted partners we recommend for catering, audio, and security services.
Aesthetics & Conditions
Q: Is it allowed to move or remove existing lighting or furniture?
A: Yes, with supervision. Some pieces can be moved, others cannot. We always safeguard the curated integrity.
Q: Which areas are open to the public and which are off-limits?
A: All exhibition and common areas are available. Technical areas are restricted.
Q: Can the showroom be darkened or lighting manipulated?
A: Yes. We offer filters, curtains, and lighting control in several rooms.
Q: Can candles, incense, flowers, etc. be used?
A: Yes, under safety conditions. Candles must be contained.
Q: Can walls be painted, or can the space be temporarily intervened?
A: Painting is not allowed, but reversible or structural temporary interventions are possible.
Q: Can I use the main house kitchen?
A: The kitchen in the main house is a restricted area and is not available during events. However, the garage and inner gardens may be used by catering services to install a temporary kitchen or prep area, coordinated in advance.
Q: What does the rental service include?
A: Besides access to the facilities, the rental includes one 24/7 security guard and two weekday cleaning staff (8:30–17:30) to keep the space in optimal condition. Waste removal and general consumables, such as toilet paper and soap, are not included.
Q: Do I have access to all areas of the house during the rental?
A: The property includes a main house and an annex. In the main house, the kitchen and a third-floor office are off-limits. The annex features a small kitchenette that can be utilized for administrative or logistical support as needed.
Extras
Q: Is there a terrace or outdoor area available?
A: Yes, the garden terrace is included and is a favorite for cocktails and activations.
Q: Is valet parking or onsite parking available?
A: We can coordinate external valet services. There are public parking lots nearby.
Q: Do you have partnerships with brands or vendors that can participate?
A: Yes. We can bring in florists, chefs, artists, and other creatives depending on the concept.
Q: Is there a security team included, or should it be hired separately?
A: For small events, we offer supervision. For larger productions, additional security must be hired.
Q: Is there a porter or support staff during the event?
A: We always assign someone from our team to support production on-site.
Infrastructure
Q: How many restrooms are available during the event?
A: Four restrooms: 2 on the ground floor, 1 for staff, and one on the terrace.
Q: Are there hidden areas for staff, catering, or cloakroom?
A: Yes. A technical storage area, kitchen, and support rooms are available as back-of-house.
Q: Is there space for back-of-house / production?
A: Yes. The functional kitchen and support areas can serve as operational zones.
Q: Is the space equipped with AC or heating?
A: Natural ventilation is available, and portable units can be used in key areas.
Logistics & Access
Q: What’s the maximum capacity for standing and seated events?
A: Depending on the format, from 30 to 100 people. For flowing events, all three levels and the terrace can be used.
Q: Are there restrictions on setup, takedown, or event hours?
A: Yes. Set up and takedown are allowed between 8 a.m. and 10 p.m. Events can run until midnight with prior approval.
Q: Where do providers load and unload? Are trucks or vans allowed?
A: There is a side entrance for suppliers. Suitable for vans or sprinter-type units.
Q: Do you have freight elevators or ramps? Any weight or height limits?
A: There are no freight elevators. Access to upper levels is via wide stairs. We coordinate logistics for large pieces.
Q: What kind of furniture is already available (tables, chairs, bars, etc.)?
A: We offer mobile bars, chairs, stools, pedestals, portable lighting, and additional accessories.
Permits & Regulations
Q: Do you have the appropriate land use permits for events?
A: Yes, we hold all required permits for events, exhibitions, and cultural activities.
Q: Are there any neighborhood or building restrictions (noise, hours, etc.)?
A: Yes. We control sound levels and respect community schedules in Polanco.
Q: Can food, drink, or external catering be used?
A: Yes. You can bring your own providers or choose from our recommended ones.
Q: What kind of insurance or waivers are required?
A: A waiver, civil liability insurance, and staff list (if applicable) are required.
Q: Is a deposit required to guarantee use of the space?
A: Yes. A refundable deposit is requested to cover potential damages.
Q: Does the space comply with civil protection standards (earthquake, fire, emergency)?
A: Yes. We have signage, extinguishers, and updated evacuation routes.
Technical
Q: What kind of lighting system do you have? Can it be modified or extended?
A: We use professional lighting systems from over 20 international brands. They can be adapted or complemented.
Q: Can things be hung from the ceiling? Where and what is the weight limit?
A: Yes, in specific areas. Max weight is 15 kg. Each case is reviewed with the technical team.
Q: Do you offer sound systems? Can I bring my own?
A: Basic system is available. For advanced needs, we recommend bringing external equipment.
Q: Is there stable internet for streaming or digital activations?
A: Yes. We offer a dedicated network with good capacity.
Q: What voltage is available? Can I plug in high-consumption equipment?
A: We have both 110V and 220V. Please notify us in advance.
Q: Is there a backup generator?
A: We don’t have one onsite, but we can help you source it through a trusted partner.
