Providing the Right Service for Each Customer Photos Carolyn Wright
A
mailman walks into Capitol Computer & Network Solutions to deliver a few envelopes to Steve Resnick, the owner. While the mailman is in the shop, he casually asks if Resnick could help him free up space on his computer hard drive after work. “Sure, what time?” Resnick asks. “7 p.m. or 7:30,” replies the mailman. “Great, we’ll connect then. Here’s my cell phone number,” says Resnick as the mailman prepares to carry on with his route. It is this
attitude toward customer service that is emblematic of Capitol Computer & Network Solutions. Resnick purchased the business in December of last year. Before then, he worked in corporate strategy and finance for pharmaceutical and biotech companies for about 25 years. Throughout his career, he built an unparalleled understanding of business, science and, most aptly, computers.
“A lot of the roles I had over the years worked very closely with IT, or information technology,” explains Resnick. “It was a great run but I got tired of the corporate politics and moving where the company told me to move. My wife and I had visited Santa Fe for years, so we finally decided to move somewhere we want to be.” After looking at a variety of possible businesses to buy, Resnick chose Capitol Computer, because to him, “It felt right.”