Vacation Rental Brochure

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Isle of Palms, South Carolina | 844.824.7646


AN INTRODUCTION TO OUR RENTAL PROGRAM as you consider your options for a property manager, consider the advantages that wild dunes vacation rentals offers our owners and guests.

Cleanliness is paramount, and our housekeeping team knows that cleanliness is the f irst thing that you and your guests will notice upon arrival. Our housekeeping inspectors and executive housekeeping team provide quality control

Wild Dunes Resort is a part of Destination by Hyatt hotel collection. There are more than 2,000 privately owned residences in the Destination Hotels portfolio, giving your property the benef it of tenured expertise, strong brand loyalty, and a global network of resources.

to ensure that proper attention is paid down to the very last detail. Our sales and marketing tactics are unrivaled in the Isle of Palms market. Our marketing team executes a multichannel strategy that includes branding, email marketing,

Communication is key to providing reliable, high quality care for your home. At the helm of this communication, your property manager is working to ensure that your unit stays in perfect working order. It is our job to ensure that your unit is maintained in a sustainable, attentive fashion - consistent with guest expectations and reflective of your pride of ownership,

e-commerce, reputation management, public relations, and social media. Our dynamic revenue optimization team is spearheaded by the Director of Sales and Marketing and Director of Revenue. We also maintain a local reservations off ice that is open seven days a week. Our integration into the overall Destination by Hyatt brand portfolio and

so to enhance the long-term value of the property.

inf rastructure commands selling opportunities throughout

As an owner, you have high expectations for the maintenance

Hyatt membership base.

and care of your home. Wild Dunes Vacation Rentals employs a well-trained team of experienced maintenance engineers. This

team

performs

regular

preventative

maintenance

inspections to ensure your home remains in good repair. They also respond to guest needs around the clock, should there be any issues during their stay. We maintain the area’s largest 24-hour maintenance staff, all of whom are locallybased. Should your residence require work that is beyond the scope of our staff, we will arrange contracted labor.

the Hyatt’s global brand channels and to the vast World of

Wild Dunes is open 365 days a year and has a 24-hour f ront desk, maintenance, and housekeeping. Our accommodating f ront desk and concierge agents are at the ready to assist owners and guests alike, at any time before and during your visits.

thank you for considering us for your property management needs. we welcome the opportunity to serve you.



IT’S ALL ABOUT THE AMENITIES! New to our program in 2022 » Elimination of the Sports Card program, to create a true exclusive Wild Dunes Resort amenities experience for Resort Guests and Club members. » Departure cleaning fees are not charged to our owners » Reduced contractor markup » Hyatt’s global reach, brand reputation, and marketing value

Exclusive access to all wild dunes amenities for homeowners and their rental guests » All Resort Pools (Sweetgrass Inn, Boardwalk Inn, Swim Center, and Grand Pavilion Oceanf ront restaurant and entertainment venue) » Grand Pavilion Beach Services

maintenance teams, providing the most eff icient and timely responses to homeowner and guest needs » Coming soon: Advanced online owner portal, which allows homeowners to see their future reservations in real time, and conveniently manage invoicing, revenue collection and maintenance » 24/7 Customer service, for guests & owners, 365 days per year

Exclusive discounts for our homeowners to wild dunes amenities » $35 golf fee after 12 noon on the Harbor Course. Tee-time must be made day of play. » Preferred accommodation rates » 15% Off Food & Beverage, including alcohol and special events

» Sweetgrass Inn and Port O’ Call Fitness Centers

» 15% Off Island Adventures® Recreation Offerings

» Dedicated Entry Gate with f riendly, convenient access, and expedited check-in for Wild Dunes Homeowners & Rental Guests

» 15% Off Spa at Sweetgrass Services and Retail » 15% Off Retail Purchases (excluding grocery items)

» Resort-Wide Transportation

» 15% Off Bicycle Rentals*

Superior services for our homeowners

*Subject to availability

» Complimentary departure cleaning for our owners and their immediate family

Re-investment by wild dunes resort into resort improvements

» Complimentary Court Time at our Har-Tru Clay Tennis Center courts after 12PM

The Resort has invested more than $100 million in improvements, which benef its homeowners and rental guests. The improvements

» Departure cleaning for rental guests charged to the guest

include Sweetgrass Inn, amenities and conference facilities; the

» Reduced contractor markup

14-treatment room Spa at Sweetgrass and luxurious Spa Garden; a

» Guest-funded damage insurance to cover incidental damage by rental guests

state-of-the-art f itness center; new restaurants and dining options -including a rooftop bar; a Wild Dunes Resort Welcome Center gate

» Concierge program to assist with booking tee times, dining reservations, preferred spa reservations, Island Adventures® activity reservations ̶ both prior to arrival and while at the resort

dedicated to resort guests and homeowners in the rental program;

» Tenured on-site professional property management and

Amphitheater.

The Gallery at Sweetgrass featuring works f rom local and regional artists; and signif icant enhancements to Sweetgrass Plaza and


World of Hyatt privileges Homeowners receive Explorist status at all Hyatt properties, which provides the following benef its: » 20% Bonus Points on all eligible purchases » Room upgrades based on availability » Late check-out based on availability » Bonus Points on qualifying spend with American Airlines when you link accounts » Hyatt Owners Rate (equivalent to Hyatt employee rate) for discounted rooms at Hyatt Hotels around the globe

Hyatt sales and marketing advantages Wild Dunes Resort exposure reaches 34 million World of Hyatt members who stay longer and spend more: » 37% More stays in a year than non-members » 19% Higher average length of stay » 19% Higher member average rate than non-members A dedicated Sales, Marketing and Revenue team, led by the Director of Sales and Marketing and Director of Revenue Optimization, yield results. Group business is driven through our tenured sales team and participation in Hyatt’s Resort Alliance and Global Sales force. A signif icant marketing budget and cross-channel strategy help to ensure year-round traction for your unit, supported by sophisticated dynamic pricing designed to extract every last dollar of revenue f rom your unit.



QUESTIONS AND ANSWERS what services will you provide for my home?

Are there any special advantages at Hyatt for owners?

Our management services include marketing and promotion of

All owners on program with Wild Dunes Vacation Rentals are

rental occupancy; a trained and motivated reservations staff; 24-

automatically elevated to Explorist status in the World of Hyatt

hour f ront desk, housekeeping and maintenance services; and

program, providing bonus points on eligible purchases, room

monthly accounting of rental income and related expenses and

upgrades based on availability, complimentary internet, and more.

access to an online owner portal (coming soon). Your property

WDVR owners are afforded the equivalent of Employee Rate at all

management team will routinely inspect your home and provide

participating Hyatt brand hotels and resorts based on availability.

updates or suggestions on upkeep.

What are the management fees?

are there any special advantages at the resort for owners?

Commissions are dependent on location, size and interior f inish

Owners and their rental guests have exclusive access to the

brand reimbursement pass included in the guest’s rate. Upf ront

following Wild Dunes Resort amenities, including:

fees can include, but are not limited to, linen, lock installation, and

standard of your home. There is also an amenity access fee and

» Unrestricted access to the Sweetgrass Inn Pools, the Boardwalk Inn Pools, the Swim Center, and the Grand Pavilion Pools + Grand Pavilion Oceanf ront restaurant & entertainment venue, including availability of world class food and beverage offerings and entertainment.

photography.

» Owners and owners’ guests also are entitled to utilize both the Sweetgrass Inn and Port O’ Call f itness centers.

Our engineers understand the nuances of beach homes and condo

» Complimentary beach chairs and umbrellas for owners only (based on availability)

also implement a robust preventative maintenance program to

» Complimentary tennis after 12PM

do you provide maintenance? We employ a locally-based team of expert maintenance engineers who are dedicated to the property management side of Wild Dunes. rentals and can respond 24/7 to calls f rom owners and guests. We “tune up” your home in the low occupancy seasons.

» Discounted golf and preferred tee times on the Harbor and Links courses

what is your accounting cycle?

» Discounted spa services and retail

and expenses. Statements are sent by the 15th of the month. An

» Discounts at the food and beverage outlets on property

online owner portal is scheduled to go live in 2022.

» Dedicated Entry Gate staffed with f riendly Wild Dunes Resort concierges

what are the fees for owner occupancy?

No other property management company can provide these Resort benefits.

Each month, we will provide owners with an accounting of income

There are no rental fees nor cleaning departure fees when you enjoy your home or condominium.


QUESTIONS AND ANSWERS

(continued)

how long is the rental contract term?

upgraded kitchens and bathrooms, luxurious f inishes

The initial contract term is for two years, with automatic renewals

throughout, and top of the line furnishings and interior design.

on an annual basis. The agreement may be terminated with 90 days’

Gold Units are completely up-to-date with new furniture,

notice. Owners are required by South Carolina law to honor existing

appliances, electronics, etc.

guest reservations scheduled to arrive 90 days or earlier if Wild Dunes

Silver Units are very comfortable and cozy, but not as updated

is unable to relocate the guest to equivalent accommodations.

as a gold unit.

Please note Wild Dunes Vacation Rentals requires a minimum of

Bronze Units are very nice, but not quite as updated as a silver

16 available weeks (of which 6 weeks must be f rom Memorial Day

unit.

weekend to Labor Day weekend) per year available for rental guests.

what return can i expect on rental income? Wild Dunes Vacation Rentals improved property management program is designed to provide the highest returns on investment associated with Wild Dunes Resort. Our Average Daily Rate (ADR) is among the highest in class for each individual residence, and offseason access to group occupancy with exclusive access to Wild

how do you establish your nightly rates and other rental policies? Our revenue management team closely monitors market trends, and sets nightly rates accordingly. Our yield management techniques seek to maximize rental revenue based on demand. Rates are based on the number of bedrooms and bathrooms in a home, view, and the overall quality rating. We also establish minimum length of stay

Dunes amenities, a dedicated Welcome Center gate and additional

and deposit/cancellation policies (depending on demand).

group facilities at the all new Sweetgrass Inn drives more room nights than any other property management company. More nights

will my home be part of any special promotional programs?

rented + higher ADR = higher return for you, the owner.

We may offer special packages for your home to achieve

can you describe your rating system? Each home in our collection is unique, reflecting the individual taste of each homeowner. Our rating system is designed to help our guests determine which type of unit they are interested in

more revenue. We may also use up to f ive nights per year on a complimentary basis for promotional or other purposes. These nights are typically used when it is expected that the home would otherwise be vacant.

reserving. Our team of experts conducts regular unit rating visits

can i donate nights in my home?

at each home and condo, using a checklist of criteria (excluding

Owners may make their unit available on a complimentary basis

Residences at Sweetgrass):

to any non-prof it organization of owner’s choosing. The owner will

Platinum Units are handpicked by our team and represent

be charged for the standard departure cleaning fee, and any other

the very best available at Wild Dunes. These units feature

additional cleaning charges resulting f rom this occupancy.



DYNAMIC MARKETING FOR YOUR HOME wild dunes resort group sales and marketing efforts boost bookings and revenue for your rental home. online home profile Each of the homes on Wild Dunes Vacation Rental property management program are featured with their own individual prof iles in the user-f riendly booking engine. Online users are able the check availability and book your home quickly and easily, 24/7.

group sales Wild Dunes Resort group sales team is charged with booking conferences, meetings, reunions, weddings, and other events throughout the year. The vacation rental inventory at Wild Dunes is an important element for these diverse groups who are often seeking accommodations outside a typical hotel setting.

our reservation team — a selling machine The on-site reservations agents at Wild Dunes Resort are the best in the business. They can speak conf idently about every single residence in our collection and can recommend it as the perfect match for guests booking their stay at Wild Dunes Resort.

reputation management We actively monitor and manage the reputation of our properties online, responding to guest reviews daily to ensure the highest ratings in Wild Dunes. By investing in multi-million dollar marketing campaigns, Wild Dunes Vacation Rentals remains unmatched by our competitors.

revenue management The revenue team at Wild Dunes monitors reservations daily to

track rate and occupancy trends and yield the best performance of all the homes in our collection. This active management allows us to identify market opportunities to quickly respond with special offers or promotions to boost occupancy and revenue for you.




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