Vacation Rental Brochure

AN INTRODUCTION TO OUR RENTAL PROGRAM

as you consider your options for a property manager, consider the advantages that wild dunes vacation rentals offers our owners and guests.

Wild Dunes Resort is a part of Destination by Hyatt hotel collection. There are more than 2,000 privately owned residences in the Destination Hotels portfolio, giving your property the benefit of tenured expertise, strong brand loyalty, and a global network of resources.

Communication is key to providing reliable, high quality care for your home. At the helm of this communication, your property manager is working to ensure that your unit stays in perfect working order. It is our job to ensure that your unit is maintained in a sustainable, attentive fashion - consistent with guest expectations and reflective of your pride of ownership, so to enhance the long-term value of the property.

As an owner, you have high expectations for the maintenance and care of your home. Wild Dunes Vacation Rentals employs a well-trained team of experienced maintenance engineers. This team performs regular preventative maintenance inspections to ensure your home remains in good repair. They also respond to guest needs around the clock, should there be any issues during their stay. We maintain the area’s largest 24-hour maintenance staff, all of whom are locallybased. Should your residence require work that is beyond the scope of our staff, we will arrange contracted labor.

Cleanliness is paramount, and our housekeeping team knows that cleanliness is the first thing that you and your guests will notice upon arrival. Our housekeeping inspectors and executive housekeeping team provide quality control to ensure that proper attention is paid down to the very last detail.

Our sales and marketing tactics are unrivaled in the Isle of Palms market. Our marketing team executes a multichannel strategy that includes branding, email marketing, e-commerce, reputation management, public relations, and social media. Our dynamic revenue optimization team is spearheaded by the Director of Sales and Marketing and Director of Revenue. We also maintain a local reservations office that is open seven days a week. Our integration into the overall Destination by Hyatt brand portfolio and infrastructure commands selling opportunities throughout the Hyatt’s global brand channels and to the vast World of Hyatt membership base.

Wild Dunes is open 365 days a year and has a 24-hour front desk, maintenance, and housekeeping. Our accommodating front desk and concierge agents are at the ready to assist owners and guests alike, at any time before and during your visits.

thank you for considering us for your property management needs. we welcome the opportunity to serve you.

IT’S ALL ABOUT THE AMENITIES!

n ew to our program in 2022

» Elimination of the Sports Card program, to create a true exclusive Wild Dunes Resort amenities experience for Resort Guests and Club members.

» Departure cleaning fees are not charged to our owners

» Reduced contractor markup

» Hyatt’s global reach, brand reputation, and marketing value

e xclusive access to all wild dunes amenities for homeowners and their rental guests

» All Resort Pools (Sweetgrass Inn, Boardwalk Inn, Swim Center, and Grand Pavilion Oceanfront restaurant and entertainment venue)

» Grand Pavilion Beach Services

» Sweetgrass Inn and Port O’ Call Fitness Centers

» Dedicated Entry Gate with friendly, convenient access, and expedited check-in for Wild Dunes Homeowners & Rental Guests

» Resort-Wide Transportation

s uperior services for our homeowners

» Complimentary departure cleaning for our owners and their immediate family

» Complimentary Court Time at our Har-Tru Clay Tennis Center courts after 12PM

» Departure cleaning for rental guests charged to the guest

» Reduced contractor markup

» Guest-funded damage insurance to cover incidental damage by rental guests

» Concierge program to assist with booking tee times, dining reservations, preferred spa reservations, Island Adventures® activity reservations both prior to arrival and while at the resort

» Tenured on-site professional property management and

maintenance teams, providing the most efficient and timely responses to homeowner and guest needs

» Advanced online owner portal, which allows homeowners to see their future reservations in real time, and conveniently manage invoicing, revenue collection and maintenance

» 24/7 Customer service, for guests & owners, 365 days per year

e xclusive discounts for our homeowners to wild dunes amenities

» $35 golf fee after 12 noon on the Harbor Course. Tee-time must be made day of play.

» Preferred accommodation rates

» 15% Off Food & Beverage, including alcohol and special events

» 15% Off Island Adventures® Recreation Offerings

» 15% Off Spa at Sweetgrass Services and Retail

» 15% Off Retail Purchases (excluding grocery items)

» 15% Off Bicycle Rentals*

* S ubject to availability

r e-investment by wild dunes resort into resort improvements

The Resort has invested more than $100 million in improvements, which benefits homeowners and rental guests. The improvements include Sweetgrass Inn, amenities and conference facilities; the 14-treatment room Spa at Sweetgrass and luxurious Spa Garden; a state-of-the-art fitness center; new restaurants and dining options -including a rooftop bar; a Wild Dunes Resort Welcome Center gate dedicated to resort guests and homeowners in the rental program; The Gallery at Sweetgrass featuring works from local and regional artists; and significant enhancements to Sweetgrass Plaza and Amphitheater.

world

of h yatt privileges

Homeowners receive Explorist status at all Hyatt properties, which provides the following benefits:

» 20% Bonus Points on all eligible purchases

» Room upgrades based on availability

» Late check-out based on availability

» Bonus Points on qualifying spend with American Airlines when you link accounts

» Hyatt Owners Rate (equivalent to Hyatt employee rate) for discounted rooms at Hyatt Hotels around the globe

h yatt sales and marketing advantages

Wild Dunes Resort exposure reaches 34 million World of Hyatt members who stay longer and spend more:

» 37% More stays in a year than non-members

» 19% Higher average length of stay

» 19% Higher member average rate than non-members

A dedicated Sales, Marketing and Revenue team, led by the Director of Sales and Marketing and Director of Revenue Optimization, yield results. Group business is driven through our tenured sales team and participation in Hyatt’s Resort Alliance and Global Sales force.

A significant marketing budget and cross-channel strategy help to ensure year-round traction for your unit, supported by sophisticated dynamic pricing designed to extract every last dollar of revenue from your unit.

QUESTIONS AND ANSWERS

what services will you provide for my home?

Our management services include marketing and promotion of rental occupancy; a trained and motivated reservations staff; 24hour front desk, housekeeping and maintenance services; and monthly accounting of rental income and related expenses and access to an online owner portal. Your property management team will routinely inspect your home and provide updates or suggestions on upkeep.

are there any special advantages at the resort for owners?

Owners and their rental guests have exclusive access to the following Wild Dunes Resort amenities, including:

» Unrestricted access to the Sweetgrass Inn Pools, the Boardwalk Inn Pools, the Swim Center, and the Grand Pavilion Pools + Grand Pavilion Oceanfront restaurant & entertainment venue, including availability of world class food and beverage offerings and entertainment.

» Owners and owners’ guests also are entitled to utilize both the Sweetgrass Inn and Port O’ Call fitness centers.

» Complimentary beach chairs and umbrellas for owners only (based on availability)

» Complimentary tennis after 12PM

» Discounted golf and preferred tee times on the Harbor and Links courses

» Discounted spa services and retail

» Discounts at the food and beverage outlets on property

» Dedicated Entry Gate staffed with friendly Wild Dunes Resort concierges

No other property management company can provide these Resort benefits.

a re there any special advantages at h yatt for owners?

All owners on program with Wild Dunes Vacation Rentals are automatically elevated to Explorist status in the World of Hyatt program, providing bonus points on eligible purchases, room upgrades based on availability, complimentary internet, and more.

WDVR owners are afforded the equivalent of Employee Rate at all participating Hyatt brand hotels and resorts based on availability.

w hat are the management fees?

Commissions are dependent on location, size and interior finish standard of your home. There is also an amenity access fee and brand reimbursement pass included in the guest’s rate. Upfront fees can include, but are not limited to, linen, lock installation, and photography.

do you provide maintenance?

We employ a locally-based team of expert maintenance engineers who are dedicated to the property management side of Wild Dunes. Our engineers understand the nuances of beach homes and condo rentals and can respond 24/7 to calls from owners and guests. We also implement a robust preventative maintenance program to “tune up” your home in the low occupancy seasons.

what is your accounting cycle?

Each month, we will provide owners with an accounting of income and expenses. Statements are sent by the 15th of the month.

what are the fees for owner occupancy?

There are no rental fees nor cleaning departure fees when you enjoy your home or condominium.

QUESTIONS AND ANSWERS (continued)

how long is the rental contract term?

The initial contract term is for two years, with automatic renewals on an annual basis. The agreement may be terminated with 90 days’ notice. Owners are required by South Carolina law to honor existing guest reservations scheduled to arrive 90 days or earlier if Wild Dunes is unable to relocate the guest to equivalent accommodations. Please note Wild Dunes Vacation Rentals requires a minimum of 16 available weeks (of which 6 weeks must be from Memorial Day weekend to Labor Day weekend) per year available for rental guests. what return can i expect on rental income?

Wild Dunes Vacation Rentals improved property management program is designed to provide the highest returns on investment associated with Wild Dunes Resort. Our Average Daily Rate (ADR) is among the highest in class for each individual residence, and offseason access to group occupancy with exclusive access to Wild Dunes amenities, a dedicated Welcome Center gate and additional group facilities at the all new Sweetgrass Inn drives more room nights than any other property management company. More nights rented + higher ADR = higher return for you, the owner. can you describe your rating system?

Each home in our collection is unique, reflecting the individual taste of each homeowner. Our rating system is designed to help our guests determine which type of unit they are interested in reserving. Our team of experts conducts regular unit rating visits at each home and condo, using a checklist of criteria (excluding Residences at Sweetgrass):

Reserve Units are handpicked by our team and represent the best available at Wild Dunes.

Platinum Units feature upgraded kitchens and bathrooms, luxurious finishes throughout, and top of the line furnishings and interior design.

Gold Units are completely up-to-date with new furniture, appliances, electronics, etc.

Silver Units are very comfortable and cozy, but not as updated as a gold unit.

Bronze Units are very nice, but not quite as updated as a silver unit.

how do you establish your nightly rates and other rental policies?

Our revenue management team closely monitors market trends, and sets nightly rates accordingly. Our yield management techniques seek to maximize rental revenue based on demand. Rates are based on the number of bedrooms and bathrooms in a home, view, and the overall quality rating. We also establish minimum length of stay and deposit/cancellation policies (depending on demand) .

will my home be part of any special promotional programs?

We may offer special packages for your home to achieve more revenue. We may also use up to five nights per year on a complimentary basis for promotional or other purposes. These nights are typically used when it is expected that the home would otherwise be vacant.

can i donate nights in my home?

Owners may make their unit available on a complimentary basis to any non-profit organization of owner’s choosing. The owner will be charged for the standard departure cleaning fee, and any other additional cleaning charges resulting from this occupancy.

DYNAMIC MARKETING FOR YOUR HOME

wild dunes resort group sales and marketing efforts boost bookings and revenue for your rental home.

online home profile

Each of the homes on Wild Dunes Vacation Rental property management program are featured with their own individual profiles in the user-friendly booking engine. Online users are able the check availability and book your home quickly and easily, 24/7.

group sales

Wild Dunes Resort group sales team is charged with booking conferences, meetings, reunions, weddings, and other events throughout the year. The vacation rental inventory at Wild Dunes is an important element for these diverse groups who are often seeking accommodations outside a typical hotel setting. our reservation team a selling machine

The on-site reservations agents at Wild Dunes Resort are the best in the business. They can speak confidently about every single residence in our collection and can recommend it as the perfect match for guests booking their stay at Wild Dunes Resort.

reputation management

We actively monitor and manage the reputation of our properties online, responding to guest reviews daily to ensure the highest ratings in Wild Dunes. By investing in multi-million dollar marketing campaigns, Wild Dunes Vacation Rentals remains unmatched by our competitors.

revenue management

The revenue team at Wild Dunes monitors reservations daily to track rate and occupancy trends and yield the best performance of all the homes in our collection. This active management allows us to identify market opportunities to quickly respond with special offers or promotions to boost occupancy and revenue for you.

THE RESERVE COLLECTION

Unlock the Hidden Potential of Your Wild Dunes Investment: Join the Vacation Rental Reserve Collection.

Imagine:

» Effortless passive income: Your Wild Dunes property generating consistent revenue while you're away.

» Hassle-free property management: Experts taking care of everything, from guest screening to housekeeping.

» Peace of mind: Knowing your property is in safe hands and wellmaintained.

» Exclusive benefits: Owner discounts on resort activities, dining, and spa treatments.

» Priority access: Preferred booking windows and invitations to resort events.

Here's how it works:

Seamless Integration: We leverage our extensive marketing reach and industry expertise to attract high-quality guests, ensuring maximum occupancy and rental income.

» Professional Management: Our dedicated team handles all aspects of guest communication, booking, housekeeping, and maintenance, freeing you from the burden of day-to-day responsibilities.

» Competitive Rates and Fees: We offer transparent pricing and a fair share of rental income, maximizing your investment return.

» Superior Guest Experience: We curate personalized experiences for each guest, fostering positive reviews and repeat bookings.

» Security and Protection: We implement stringent guest screening processes and implement industry-leading security measures to ensure your property's safety.

Benefits Beyond Financial Gain:

» Reduced wear and tear: Professional management and regular guest screening minimizes damage and ensures long-term property value.

» Increased property exposure: Showcase your beautiful vacation home to a wider audience, enhancing its prestige and resale potential.

» Time to explore: Reclaim your precious time & enjoy Wild Dunes for yourself whenever you desire, knowing your investment is thriving.

Make the Smart Choice:

» Joining the Wild Dunes Resort Vacation Rental Reserve Collection is about more than just income. It's about peace of mind, convenience, and unlocking the full potential of your investment.

Contact us today for a free consultation:

Call: (843) 364 - 8484

Email: gayla.kinney@destinationhotels.com

Website: wilddunes.com

Let us help you create a passive income stream, enjoy peace of mind, and rediscover the joys of owning at Wild Dunes Resort. Don't wait, make your investment work for you!