Delta Capita: Our Services, Products & Consulting Offerings November 2023
deltacapita.com
Index ► About Delta Capita
3
► Services Business Lines
4
► Products
13
► Consulting Business Lines
21
► Shared Services
34
Internal use only – not for external use
About
Delta Capita
Delta Capita, the Financial Services division of Prytek, is a leading Consulting, Managed Services and Technology provider with a unique combination of FS experience and tech innovation capability.
Reinventing the Financial Services Value Chain Consulting: We provide a proven advisory and transformation execution capability, which can accelerate the delivery of change programmes from inception through to benefits realisation. Services: We provide solutions ranging from Resource Augmentation through to fully tech-enabled, Mutualised Managed Services. We currently provide services in Client Lifecycle Management, Post Trade, Structured Products, Pricing & Risk and Market Infrastructure. Mutualised Managed Services: Our vision is to reinvent the Financial Services Value Chain. We leverage our industry expertise, proprietary technology & investment capital, and work with our clients to: ►Replace high-cost, non-differentiating in-house platforms with our Mutualised Managed Services to reduce costs and improve efficiency. ►Identify valuable technology assets, supporting non-differentiating functions, which can be commercialised in a joint venture.
Trusted partner for a more efficient, effective and secure Financial Services value chain.
65+ Customers Globally
Tier 1 & 2 Service Top Financial Institutions
1000+ Expert practitioners and consultants globally
Recognised by the Financial Times as a Leading Management Consultant for 2023
Utah Dallas Jacksonville Dublin Wrexham New York
Birmingham London
Amsterdam
Frankfurt Tel Aviv Bangalore
Hong Kong Singapore
Internal use only – not for external use
Industry
Sectors Capital Markets
We support our broad Capital Markets client base on a wealth of industry challenges, from evolving regulatory landscapes, advancing technology risks, cyber security threats, sustainability and the ongoing impact of global geopolitical tension. We help our clients optimise operational efficiency, implement innovative technologies and navigate complex regulatory mandates so they can thrive in a dynamic financial environment. By leveraging advanced analytics, we also focus on helping provide data driven insights to ensure informed decision making.
Asset Management
We help Asset Managers as they navigate the challenges of emerging and disruptive technologies, understand the opportunities as well as the risks, and to execute strategies that will get the most from AI, data and blockchain advances. We also provide solutions to scale processes like client onboarding and transaction processing and reporting, as well as the increased demands from investors and regulators from ESG investment criteria.
Commercial Banking
We work with our clients to helping them to enhance their performance and ensure compliance with regulatory requirements. We can provide real support for a Commercial Bank with a key focus on bringing our expertise to a number of key areas: ► Strategic Planning: Developing & Implementing plans aligned with your business needs ► Model Risk Management: Using our technical expertise, we can assist in validating existing model management functions or improving your existing model management ► Technology & Innovation: Leveraging our new technologies to improve efficiency ► Digital Transformation: Tailored strategies to optimise digital transformation
Retail Banking
We help retail banks navigate the ongoing pace of innovation, competitive landscape and increased regulation to create customer centric propositions and deliver against their strategy. DC support across strategy and target operating model definition through to delivery expertise and capacity. We combine this with experts in data, regulation and process design plus experience in reinventing customer journeys, sustainable business models, operations and underlying technology and deep expertise in loan operations.
Wealth
We support our clients across the wealth management value chain to navigate evolving client expectations and demographic changes, increasing competition from new technology-enabled solutions and increasing regulation.
DC support across strategy and target operating model definition through to delivery expertise and capacity. We combine this with expertise in data, regulation and process design plus experience in reinventing client experience, sustainable business models, operations and underlying technology.
Insurance
We work with our clients to create sustainable, customer-centric business models driven by the proactive use of data and innovative technologies. We support our clients across the breadth of the insurance industry. From strategy and target operating model definition through to delivery expertise and capacity. We combine this with experts in data, regulation and process design plus deep expertise in Delegated Authority, Underwriting, Claims Handling, Due Diligence and Bordereaux Analysis.
Internal use only – not for external use
Services Business Lines
► CLM
5
► Market Infrastructure Services
7
► Post Trade Services
8
► Pricing and Risk
9
► Structured Retail Products
12
Internal use only – not for external use
CLM
Overview Services
Products
Team
Clients
► Managed Services. Full KYC managed service covering the full end to end CLM lifecycle and ongoing monitoring, powered by Karbon. ► Managed teams and staff augmentation. KYC remediation and uplift projec via a with domain expertise across multiple jurisdictions and entity types. ► Policy review. Policy review and guidance to ensure compliance with the latest regulatory updates. ► CLM advisory. Target operating model, processes and procedures reviews optimise the clients CLM capability.
► We have developed Karbon Data that provides comprehensive data sourcin across 500 primary data sources covering 120 countries. ► DC continually its ‘Market Manual’ which provides live feedback on data so integrity & accuracy gained across multiple clients. ► Karbon Outreach provides a digital customer outreach capability, alongsid biometrics, liveness testing, dynamic OCR and individual authentication.
► Our CLM team combines extensive experience with domain expertise in de KYC services across multiple organisations. ► 500+ dedicated KYC permanent employees with global footprint. ► Comprehensive KYC/AML training programme.
► 30+ global client base ranging from Tier 1 banks to Hedge funds to Broker ► Active pipeline of clients and dedicated CLM sales team. ► Industry move to a managed service offering for non-differentiating service ► Significant industry demand (Tier 1 – 3 banks) for credible KYC data source source providence.
Karbon Data
cts
to
ng
Karbon Outreach
ource
de IDV
elivering
rs
es. e with data
Internal use only – not for external use
Practioner Led by experienced industry practioners
Global
Operations across US, EMEA & APAC
30+
Global client base ranging from Tier 1 banks to Hedge funds to Brokers
~500
Dedicated KYC permanent employees
CLM
Overview
CLM Technology. Delta Capita have a suite of innovative technology solutions to enhance CLM. These are underpinned by Karbon a proprietary CLM platform that provides data sourcing, data integration, workflow and client outreach. Managed Services. We provide full end to end KYC managed services, powered by Karbon covering the collection and verification of data, UBO unwrapping, risk scoring, screening, quality assurance, escalation and ongoing monitoring. Managed Teams and Staff Augmentation. Provide full KYC remediation and uplift projects via a choice of onshore/ nearshore KYC teams with domain expertise across multiple jurisdictions and entity types. Continuous KYC. Advise Clients on transitioning to a continuous KYC model, leveraging our SMEs experience combined with the latest technology solutions. The result is a cost-efficient operating model that allows clients to effectively manage their AML risk. Controls & Policy. Our Policy and Controls SMEs provide advisory services for clients on AML polices to ensure compliance with the latest regulatory updates, and conduct documentation, processes and procedures reviews. Internal use only – not for external use
Market Infrastructure
Services
Financial Market Infrastructures (FMIs) allow the clearing, settlement, and recording of financial transactions. They continue to adapt & develop to meet the evolving demands of global financial markets. The Market Infrastructure Landscape is made up of the following types of participants:
Trade Industry Associations
Financialmarkets Infrastructure Providers
Technology Vendors & Utilities
The bodies that govern the financial markets
The core operating foundations of the financial markets i.e. Exchanges, CCPs, Trade Repositories, Trade/Data Service Providers, Trade Execution Services
Supporting the FMI providers with innovative solutions i.e. Client Solutions, Document Solutions, Workflow Tools & Data Tooling
Delta Capita’s Market Infrastructure offering is underpinned by two main areas of focus: ► Helping the FMI community with the positioning of their services to gain greater reach (and trust) amongst competition on a greater scale and provide maximum value for users (most likely data driven benefit) ► Supporting the end users to connect, integrate to and evolve adoption of FMI capabilities to achieve greater efficiencies and effectiveness of their day-to-day operations
Internal use only – not for external use
Post Trade
Services
Our Post Trade business is focused on helping delivery processing efficiencies to our clients against a backdrop of rising costs, legacy infrastructures, risk and compliance measures and regulatory challenges Query Money Product Management Markets & Cash & Onboarding FX Liquidity Structured Trade Management Processing
Nostro Management
Treasury Operations
Operations Support Risk Support Origination Support
Tax Operations Credit Events & Novations
Middle Office
Trade Capture Validation & Matching
MCA Drafting & Negotiation Trade Confirmations
Derivatives Documentation
Loan Operations
Novations
Event & Lifecycle Management
Substitutions & Rebalancing Income processing
Collateral Management
Cash & Securities Processing Pre-matching, Settlements & Fails Management
Corporate Actions
Remediation & Reconciliation
Backlog Investigation & Clearance
Portfolio Reconciliations TriParty Optimisation
Margin Call & Dispute Management
Data Clean-up
We work DC Post Trade Services partners with our clients to provide solutions across Operations, Technology and Market Infrastructure. We help our clients to: Simplify Operations
Improve Process Efficiency
Innovate Business Models and Technologies
Comply With Regulatory Obligations
Delta Capita’s Post Trade Services offering has longstanding credibility supporting financial institutions by providing subject matter expertise across multiple asset classes:
Bonds
Cash Equity
Commodities
Repos
ETDs
Equity Derivatives
Credit Trading
Securities Lending
FX
Rates Trading
Treasury
Loans
Internal use only – not for external use
Business Line Overview
Pricing and Risk
► Our aim is to offer all the necessary infrastructure tools to run a trading business within a financial institution. ► Our expertise spans multiple asset classes, products and models. ► We can support the implementation of regulatory capital changes as well as develop and validate pricing and risk models. ► We can review the pricing and risk architecture and operating model and introduce or upgrade the trading and risk system as required.
Compe Model Development Pricing and Risk Architecture
Stress Testing
Market Data Acquisition & Certification
etencies
+
Expert Domains
Independent Model Validation
Pricing / Position Keeping Systems
Risk Systems
Risk Apettite Frameworks
Regulatory Capital
Financial Risk
Valuations
Vendor System Decommissioning
Quantitative Analysis
Model Risk
=
Services S1. Trading and Risk Analytics Solutions ► Trading Risk Management systems [front-end systems]. ► Pricing libraries & XVA analytics ► Risk Data infrastructure for 2LOD
Market Data Analytics
S2. Model Validation as a service ► Model benchmarking ► Model input data support ► Model documentation & reporting
Valuation Risk Control
S3. Market Data Analytics as a service ► Derived data ► Calibrated data
Internal use only – not for external use
Pre-trade
Trade Inception
Trade Verification
EoD & Life-cycle
Trade Termination
Model Development
Deal/Trade Capture
Trade Booking Checks
Processing of Fixings, Cash Flow Schedules
Trade Terminat Event Managemen
Product Approval and Definition
Real-Time Profit & Loss
Trade Confirmations
Event Mgmt & Processing of Corporate Actions
Trade Settlements
Pre-Trade Analytics
Real-Time Pricing & Risk Calculations
Trade Blotter / Position Manager
PnL, Valuations, Margin & Market Risk XVA, PnL Explain, Limit Measurement
Model Testing
Counterparty Credit Risk Analytics
Key: Pricing & Risk
Collateral Optimization Utility Other
n
GL Accounting
tion
nt
Accounting
Business Line Overview
Pricing and Risk
► Delta Capita aims to offer services across the Trade lifecycle
► Pricing and Risking of trades requires multiple processes to run pre- and post-trade. Some of these other process such as lifecycle events, settlements etc. are well understood in the Post-trade and SRP businesses of Delta Capita.
Internal use only – not for external use
Pricing & Risk
Typical Split of Activities Pricing and Risk Activities
Intra-day Trade Pricing & Risk, Position Management
EOD PnL, Valuations, XVA and Risk
Risk Data & Reportin
Margining
Quantitative Analysis
Model Testi Benchmark
IT / DevOps / Devs / Ops
2nd LOD Risk Operations
Finance Valuation
Process
People Quantitative Analysts
Technology
Core Trading Platform, Trade Capture
Core Risk Systems
Proprieta Applicatio
Risk Types
Market Risk
Counterparty Credit Risk
Model Risk
FRTB SA
SA - CCR
SIMM
Regulation PruVal / IPV
Trades, Position Data, Trade Actions
Static, Reference, Contractual & Ma
Other Activities
& Risk ng
IPV and AVA Reporting
Trade Capture, Trade Actions
Finance & Risk Management
ing & king
Change Management & Execution
Data Provisioning
Tax, Accounting
Data Analysts
Sales, Trading
Risk Managers
IT Support / SLA Management
Model Developers/ Validators
Trade Capture Systems
Data Centre
Risk Appetite & Approval
Risk Monitoring
e ns
ary ons
arket Data
Analytics Libraries & Data Analytics
Stress Testing
Analytics Libraries
Regulatory Reporting
Internal use only – not for external use
Structured Products and
Derivatives Consulting
Services
Technology
Senior industry professionals bringing industry insights and best practices to inform your transformation agenda
A team of 100+ Structured Products specialists supporting global Tier-1 issuers throughout the product lifecycle
Specialist technology, inspire, designed for Structured Products issuers andsupported by Structured Products SMEs
Issuance Workflow
Product Documentation
Product Governance
Workflow orchestration from deal capture to post-trade lifecycle management with control and transparency
A product documentation service combining a stateof-the-art automation solution with manual drafting services
Product Approval, Testing and Target Market administration, oversight support and monitoring, using our powerful rules engine for Pre and Post Trade controls
Distributor Due Diligence
Connectivity Hub
Structured Products Specialists
Complete solution for Structured Product distributor due diligence covering KYD, Distribution Agreement drafting, KYC and market research services
Managed solution to simplify the setup and maintenance of inbound/outbound connectivity to clients, external service providers and market infrastructure operators
SME support to establish frameworks, configure and run applications, deliver continuous automation and resolve exceptions
About SRP
Delta Capita Structured Products & Derivatives business provides a unique range of tools through its inSPire platform to support structured products manufacturers through the issuance process, platform management, product governance and full lifecycle support. Our team of experts and specialist technology is used by many of the leading structured product issuers to reduce the strain on their resources and benefit from industry standards and mutualisation.
100+
12
700+
STRUCTURED PRODUCTS SMEs
GLOBAL ISSUERS
DISTRIBUTOR QUESTIONNAIRES
+120k
3.5m
99.9%
DOCUMENTS AUTOMATED
MESSAGES DELIVERED
SERVICE AVAILABILITY
Internal use only – not for external use
Products
► Cyber Security
14
► InSPire
15
► Karbon
16
► Mach
19
► QMA
20
Internal use only – not for external use
Cybersecurity Overview
Our Cyber practice leverages our Financial Services and technical expertise and combines this with partnerships from the Prytek Cyber division. We create unique propositions to meet client demand working with top-tier banks, other financial institutions and market infrastructure providers. What do we do for clients in Cyber? ► We work with clients on everything from board level, setting cyber risk appetite, advisory, incident simulation, education and benign phishing attacks, Security Operations Centre of Excellence creation and support, SME support, provision of diverse trained cyber resources globally, cyber controls, cyber gap analysis and remediation. Who are our target clients? ► CISOs (Chief Information Security Officers) and CIOs (Chief Information Officers) at top-tier banks, other financial institutions and market infrastructure providers. Is there a regulatory impact to our work? ► We can help clients comply with industry regulations such as: Data Protection
Financial
Federal
If you’re a Cyber enthusiast, then click here to find out more.
Technology
Our Specialisms Education at the Board Level Educate the Boards of Banks, Financial Institutions and Market Infrastructure Providers in understanding their cyber risks and run simulations to enable them to practice their response to cyber-attacks.
Broader Education and Phishing We provide courses for the general population, IT generalists, Risk, and IT Security. These courses are backed up by benign phishing attacks that reinforce the learning.
Implementation of Cyber Controls Assisting clients on cyber controls and establishing Security Operations Centres (SOCs). Management of cyber remediation and DevSecOps best practice.
Provision of SOCaaS We leverage our knowledge of trends in the cyber world across multiple clients, to provide the benefits of a mutualised managed service, lowering operational risk and providing the service at a very competitive price point.
Provision of Skilled Resources We work with our clients to fill the significant global skills shortage in skilled cyber staff at all levels. Internal use only – not for external use
Inspire
Structured Products Issuance and Post-Trade Lifecycle The inSPire platform provides multiple service access options. Data ingestion and validation is controlled by business configurable rulesets while data can be translated to provider specific formats. Process and data models are decoupled from vendor specific details facilitating live switching and easy transition from one provider to another if required. Users benefit from a single consistent environment, consolidated MI, and access to superior control tooling.
Operated a supported specialist
Paying Agent
Conne
ts
inSPire Portal
File Transfer
API
Transaction Mgmt.
Post-trade Lifecycle
Governance
Analytics
Documentation
Data Publishing
Clearing Agents
Bloomberg
Listing Venues
SmartDX
MI Reporting
and d by ts
Clients
Regulators
ections to external service providers, market infrastructure and regulators Internal use only – not for external use
Technology Summary
End to End CLM Platform
Suite
Raising requests or integrating into front end systems for new onboarding and periodic refresh cycles
Risk assessment
Rules engine and policy enforcement – configure to your policy / polices
Workflow – easily configured to meet your processes
Data gathering and enrichment – using data robotics, from external and internal data sources
Screening – integrate to your screening provider
Digital client outreach
MI and reporting
Client configurable
Internal use only – not for external use
Karbon Outreach
Functional Overview Digital Branded End Client Portal
► Browser-based end-client portal with your corporate branding. ► Consolidated end client outreach task List with individual task submission. ► Secure multi-factor authenticated end-user access
Online Forms, Questionnaires ► Fully configurable online forms and questionnaires ► Simple document upload submissions and recertification ► View and downloadable informative documents and one-way letter provision.
Operations Dashboard and MI Reporting ► Customisable dashboards & metrics ► Configurable MI widgets
Standalone and API Integrated model ► Standalone browser-based analyst portal for client entity, case and workflow creation and management ► Full API for automated integration with internal or Delta Capita onboarding case management systems
Outreach Workflow and Tasks ► Multiple outreach workflows and task sets to support your various legal, regulatory and onboarding requirements. ► Conditional logic to select the relevant tasks for the client based on relationship, product, and service types.
Online support messaging and comments ► On portal secure messaging between your end clients and your analysts ► Private comment capability between multiple end users
Lifeness & Biometric Identity Verification ► Mobile identifies document scanning and OCR ► Mobile liveness checks & biometric identity verification
Analyst Submission Review and Approval ► Task submission notifications ► Upload and online form review, feedback and approval ► Task cancellation, case suspension or approval
Internal use only – not for external use
Karbon
IDnV
Control your user’s Ongoing identity verification process The most important asset of the financial institution or any other entity is the customer, making a customer-centric approach vital, even after the onboarding process is complete. Your organization needs to manage the identity of the customer throughout their lifecycle in the organization, managing customers’ lists and data seamlessly and without error. Delta Capita’s Karbon IDnV platform is a state-of-the-art tool providing identity management across business units and service channels, both at scale and in real time.
Elevate Your ID Verification Processes with Karbon IDnV!
Seamless Integration: Effortlessly integrate workflows and case management. Digital File Mastery: Generate comprehensive digital files and ingest all data effortlessly. All-Round Biometrics: Capture facial, fingerprint, and iris data for complete identity assurance. Continuous Identity Care: Consistently verify and refresh biometric samples, ensuring updated identity verification. Stay Updated: Promptly check and update essentials like phone ID and address. Always-On Verification: Execute identity verification across all scenarios, keeping you ahead. Background Vigilance: Run ongoing background checks on every identity in the system. Custom List Management: Handle biometric lists, from VIPs to fraud watch, tailored to your needs.
Step into the future of ID management with Karbon IDnV. Engage with precision. Internal use only – not for external use
Mach
Distributed Ledger Technology Delta Capita believes Distributed Ledger Technology will revolutionise Capital Markets. Our MACH product suite helps clients to enhance efficiency and transparency with global integration.
Key benefits we deliver to our clients:
Increased Efficiency
Enhanced Transparency
Improved Accessibility
Cost Reduction
Regulatory Compliance
Global Reach
Improved Liquidity
Innovation and New Opportunities
To find out more about MACH click here.
Delta Capita’s MACH Distributed Ledger product suite is comprised of six subproducts. Each solution allows Financial Institutions to unlock the power of innovative technology across valuable opportunities for efficiencies, cost savings, improved regulatory compliance and enhanced security. Optimise
Assign Digital issuance and custody solution allowing the issuance, transfer and safekeeping of digital assets.
Settlement optimisation solution enabling bilateral and multilateral transaction netting.
Tokenise Tokenisation solution allowing minting, transferring, locking and burning of tokens.
Pass
Ledger
Digital passports solution for the creation and storage of digital records.
Multi-ledger books and records solution processing thousands of transactions per seconds.
Bridge Interoperability solution facilitating seamless data sharing, faster transactions, and expanded market access.
Internal use only – not for external use
QMA |
Focus Without the Fuss QMA streamlines communications with features that allow users to reply to and resolve client enquiries faster and collaborate as a team more efficiently. Not only does QMA improve client experience and reduce operational risk, but it ultimately improves the lives of our users by offering peace of mind.
Challenges
QMA Solution
High Volumes High email and chat volumes in post-trade activities and other financial operations teams.
Prioritised Inbox View Users can view and action the most important enquiries.
Time spent Over 50% of users’ time is spent on communication.*
Rapid Response to Clients 100+ features to reduce duplicative work across teams and resolve enquireies faster.
Lack of Transparency Limited data analytics on group inboxes and client response times.
Actionable Insights & Data Trends Real-time insights to help teams enhance processes and improve client services.
Multiple Channels Users need to monitor various channels of communication like email, chat, and more.
All in One Place Single integrated platform to handle various modes of communication without needing to toggle between different channels.
Internal use only – not for external use
Consulting Business Lines
► Agile
22
► Benchmarking / Voice of the Customer
23
► Business Analysis and Performance Improvement
24
► Data and Analytics
25
► Digital Transformation
26
► Payments
27
► Project and Programme Delivery
28
► Risk and Regulation
29
► Strategy and Operating Model
30
► Sustainability & ESG
32
► Technology
33 Internal use only – not for external use
Agile
Organisations Most Responsive to Cha Agile Maturity Assessment ► Tailored assessment and advice based on Agile maturity and organizational goals ► Different levels: Team | Team of Teams | Strategy & Portfolio | Organisation
Ou Business Offe
Agile Transformation ► Teams | ARTs | Value Streams ► Structure | Roles | Governance ► Ways of Working | Culture ► Lean Portfolio Management ► Agile Metrics
ange Will Succeed Training & Coaching ► Product Owner | Scrum Master | Agile Coach ► Executive Coaching | Agile Leadership ► Scrum | Kanban | DevSecOps | Lean ► Design Thinking | System Thinking
ur s Agility ering
Delivery (Staffing) ► Agile Transformation Lead | Agile Trainer | Agile Coach ► Agile Project/Programme Manager | Agile PMO | Agile BA ► Product Owner | Scrum Master
Internal use only – not for external use
Benchmarking / Voice of the Custome
The DC Toolkit
We have a toolkit of methods, technology and experience to support us in benchmarking, voice customer insights through to implementation.
Our approach:
LISTEN.PLAYBACK.PROTOTYPE.LISTEN
Our approach to a voice of the customer piece of work is driven by the objectives and current st customer research and strategy. We therefore design a tailored approach bringing in relevant pa subject to the specific goals and work done to date.
Understand the vision: First is to understand the vision, problem statement, goals of any voice o research, and the brand values etc.
Validate the current information: ► Customer insights: any insights previously gathered are essential to consider unless the data is to time period or retired products / services. This is essential to prevent duplication and ensur not frustrate customers by asking the same questions twice. ► Benchmarking: we track the market and can provide market insights around positioning as we research into points of differentiation linked to your market positioning strategy. This is essent it’s important to understand the alternative options available to customers. ► Data Insights: gathering meaningful data insights whether from operations or customer data an
Example group: Determine the segments, personas or characteristics of your desired example g capability to reach out to every single customer to ask for feedback it is essential that a represen or target customers is profiled in order to gather diverse and impactful feedback. Even if a custo then an engaged sample set is still required for depth interviews and as a user testing group.
Playback and Prototype: Depending on the scale of the project we would then playback the find different target groups. Once validated we can either present recommendations or we can suppo working to create design mock ups, screen prototypes etc, the concept is to get simple wirefram hands of customers to gather feedback prior to investing in making any of the changes. The nex ensure there is sufficient critical mass in feedback and then begin to implement.
er
Tools and techniques for generating customer insight
of the customer,
tate of the arts of the toolkit
Depth Interviews
Conflict Groups
Auto-Ethnography
One-on-one session to undertand the individual
Expose an issue by pitting opposing choices against the other
Enable the customer to log their own behaviour
Vox Pops
Enthnography
Desk Research
Brief but rapid feedback from a broad panel of people
Observe the behaviour to establish patterns
Use existing research to build up a bank of insights
Social Listening
Technography
Group Discussions
of the customer
nd any previous work conducted.
group. Unless there is a ntative group of either existing omer wide survey is launched
dings into core themes across ort in realising the change mes and hi-fi prototypes into the xt step would be again to listen,
Harness latest tools to passively collect behavioural data
Enables people to interact with each other and debate issues together
How to test – factors to consider PRODUCT USE
BEHAVIOURAL
ell as bespoke tial to bring in as
Not using product What people do
Scripted use
What people say
DIRECT
The Attitudinal vs Behavioural Dimension contrasting “what people say” versus “what people do”
Natural use
How many and how much
Why and how
ATTITUDINAL
s redundant due re that you do
Mining existing online conversations for insights
INDIRECT
Direct methods are much better suited for answering questions about why or how to fix a problem, whereas indirect methods do better job answering how many and how much types of questions. ► Natural use of product – goal is to minimise interference from the study in order to understand behaviour of attitudes as close to reality as possible – greater validity but less control over what topics you learn about ► Scripted use of product – focus the insights on specific usage aspects ► Not using product during the study – examine issues that are broader than usage and usability, such as a study of the brand of larger cultural behaviours
Internal use only – not for external use
Business Analysis and Performance Im
Capabilities Double Digit Cost Take Out
► Reduce costs across headcount, vendors, processes, technology and assets through a data driven approach
► Analyse data, identify high-cost trends, optimise workforce and renegotiate vendor contracts
Digitisation of Value Streams ► Map and digitise end-to-end processes for automation, streamlining and omni-channel access ► Utilise low-code development to rapidly update digitised processes
Case Studies (International Insure ► Implemented Agile & Change Management ► $5M in annual cost savings achieved
Case Studies (Asset Manager) ► Redesigned value streams ► Implemented new technologies
► Increased business agility ► 15% cost saving achieved
Continuous Improvement ► Continuously improve CEX by enhancing products, services and delivery through engagement, empowerment and tools & training (e.g. Lean Six Sigma)
► Use data to measure progress on KPIs and identify improvement areas and ensure sustainability over time
Clie
Case Studies (Tier 1 Bank) ► Standardised Operating Model ► Enhanced visibility with KPIs
► Reduction of cycle times across core processes
Change Optimisation ► Clarify process ownership and governance to sustain change and ROI
► Align changes to strategic goals ► Continuously monitor rollout progress
Case Studies (Tier 1 Bank) ► Redesigned the banks change processes to Scaled Agile methods
► Reduced time to market for new products and services ► Improved processes helped improve staff retention
Key Benefits: ► Effective strategy delivery focusing on the root causes & requirements ► Metrics and data driven outcomes
mprovement ► Develop digitisation roadmap, manage change via training, stakeholder buy-in and benefit tracking
er) ► Achieved 300 % faster time to market for new products and services
Requirements Elicitation / Documentation ► Analyse and prioritise needs. ► Determine optimal solutions to meet requirements.
► Engage stakeholders with optimal communication. ► Identify impediments and capture root requirements.
Case Studies (Tier 1 Bank) ► Regulatory analysis of EMIR 3.0 ► Identifying and collaborating with Stakeholders through interactive workshops
► Gathered requirements from documents and SME’s
Process Modeling and Improvement ► Map processes, analyse metrics, find improvement areas and root causes ► Redesign processes for future state, validate changes, achieve buy-in, train and rollout
► Collect data continuously, review performance and implement incremental improvements
Case Studies (Tier 1 Bank)
ent
► Process analysis, modeling & mapping to BPMN standards ► Tracked progress continuously
► Iterative delivery ► Comprehensive Process Documentation produced
Functional Testing and Assurance ► Verify functionality, align with business requirements and identify defects early
► Ensure end-to-end integration testing and test case coverage ► Execute functional and non-functional test cases
Case Studies (Tier 1 Bank) ► Defined overall test strategy and process ► Reduced costs, improved service levels & optimised processes ► Move to a process-led culture
► Executed SIT & UAT testing. Identified defects for resolution. Implemented new test tool (Xray)
Internal use only – not for external use
Data and Analytics
We leverage our unique position at the heart of the Financial Services Ecosystem to de expertise, extensive client experience, in-house technology solutions and select partne
We boast capabilities to support your organisation ac
Data Analytics
Data Management and Governance
Data Architecture
► Data Analysis ► Data Visualisation ► Business Intelligence ► Data Quality
► Data Management and Engineering ► Database Architecture ► Data Lakes ► Data Controls and Governance
► Data Operational Model ► Data Virtualisation ► Data Migration ► API Mapping ► Data Lineage
Automated ETL: ingest and transform multiple large data sets to create desired output
Privacy-preserving synthetic data: populate enterprise warehouses with GDPR-compliant datasets
Data-driven culture: empower business users with access to meaningful data on demand
MI/BI dashboarding: fully automate MI with advanced and customisable tooling
Data policy frameworks: get your organisation and external audit comfortable with data governance
Cloud migration: support from SMEs along each stage of your journey
Our team has deep tooling proficiency across the data and automation lifecycle.
eliver a holistic approach across our Data practice by combining cross-domain erships to drive transformation within your organisation.
Our 3 core principles
cross the entire data value chain
Performance Optimisation and Automation
Data Science (incl. AI & ML)
► Data Automation ► Robotic Process Automation ► Document Intelligence
► Artificial Intelligence ► Machine Learning & LLMs ► Behavioural Science ► Data Modelling
Robotic process automation: 24/7 digital workforce to manage repetitive manual tasks Unstructured data ingestion: eliminate need for human input
Risk modelling: allocate risk metrics to predict risk fluctuation Transaction monitoring: predict malicious activity using ML and be proactive prior to incident
Help our clients to establish a datadriven organisation through improved understanding, management, and governance of data Utilise data insights to drive business decisions, optimise processes, and deliver increased value from data assets Build and deploy solutions to decouple data from legacy architecture and optimise data in motion across the organisation Internal use only – not for external use
Digital Transformation The Interconnected Dimensions Shaping a new digital future requires interdependent transformation of connected organisational capabilities and departments. Delta Capita brings our relevant specialist practice areas together to deliver a bespoke solution to each client problem/ambition
CORE Digital Strategy
Customer Journey Review / Design
► Vision Setting ► Unmet needs / market analysis ► Business case creation ► Review of current strategy and roadmap
► Optimised and differentiated customer journey ► Omni-channel servicing ► Journey prioritisation / scorecards
Proposition Design
Delivery
► Products & Services review ► Product roadmap: harmonisation & focus ► New differentiated and tailored propositions
► E2E process design ► Assignment of tasks & responsibilities ► Operational Excellence ► Automation opportunities / implementation
CONNECTED Organisational Design
Data
► Op model modelling and visualisation (DC Modus) ► Impact analysis across dimensions of change ► Workforce skill gaps
► Data definitions, lineage & quality assurance ► Data Science, Insights & analytics ► Data Protection, consumer duty and Risk and Regulation
Technology
People & Culture
► Solution architecture ► Legacy & Cloud migration ► Build v Buy & Integrate
► Design/embed new way of working ► Cultural transformation ► Organisational / leadership buy in
Internal use only – not for external use
Payments Created in 2020, the Payments practice is one of the newest and fastest growing domains at Delta Capita having been driven by unique propositions to meet client demand and deep industry expertise working with top-tier banks, SWIFT and other payment infrastructures.
How we work? ► We collaborate with our clients by co-creating propositions that meet our clients’ requirements. This includes working on everything from business and technology advisory, impact assessments, voice of the customer, centre of excellence creation, SME support, payment controls, gap analysis, through to project and program delivery. ► We also collectively work with banks, fintech’s and central banks on a number of emerging payments and market infrastructure developments covering digital assets, distributed ledger technology (DLT) and tokenisation. Our expertise ► We bring together specialist consultants with years of payments and banking industry experience, as well as in-depth knowledge of the latest technologies. Our Payments team is led by subject matter experts with over four decades of industry experience across market infrastructures, financial institutions and technology. ► We are seen as thought leaders with practical experience in the ever-changing Payments transformation space. From advising top-tier banks on their current technology and commercial strategy to working with existing and new market Infrastructures initiatives and their early adopter communities. ► We have the capability and resource availability to provide fit for purpose teams and individuals at various levels of seniority and expertise, ranging from entry level doers to business analysts, project managers and senior subject matter directors.
Our Specialisms Data Standards & Client Outreach Assisting Payment Infrastructure providers with Standards, internal product development, market infrastructure adoption, communications and client outreach to the community.
Banks ISO 20022 Migration Assisting clients with their ISO 20022 migration starting in Nov 22 and ending after the coexistence period Nov 2025.
Modernization of Workflow, Controls and Thresholds Assisting clients on modernizing legacy technology and establishing the requisite workflow, controls and optimal operations to minimize the risk of erroneous payments leaving the organization. New Payments Platforms Assist clients with advisory and discovery work, impact assessments and new target operating models.
Market Infrastructure Transformation Work with clients on new market infrastructure initiatives including (but limited to) digital assets, distributed ledger technology (DLT) and tokenisation in the payments and settlements space. Internal use only – not for external use
Project and Programme
Prog
► De pro ► Mu uti an
Delivery
Case
► Pro tra an
Project Management and Recovery
► Qualified and experienced PMs managing complex, multi-disciplined projects and programmes across Financial Services ► Project and Programme delivery from workstream to macro-level
► ► ► ► ►
Failing project recovery and assurance PRINCE2 AgilePM / SAFe Scrum / Kanban / Scrumban Lean / Six Sigma transformation
Case Studies ► Proven F2B delivery from discovery to benefits analysis and realisation ► Extensive stakeholder management expertise, across all business areas and value streams
► Education of Agile methodology with project team, stakeholders and BAU resources
Accredited Agile ► Agile accredited PMs ► Culture of learning & collaboration ► Multiple Agile disciplines e.g., SAFe, Scrum
► Internal accredited trainers ► Flexibility to adapt to various levels of Agile adoption
Case Studies ► We have experience in supporting our clients to deliver their Agile vision and business strategy
► Experience across a mix of leading Agile Frameworks including, (but not limited) to SAFe, Scrum, Kanban, etc. ► Guidance on implementation of Agile across programmes / institutions
PMO ► ► ► ► ►
Project RAID PID RACI Best p
Case Stu
► Provisi PMO b structu ► Individ
gramme Communications ► Work with clients on strategic planning, identifying trends & opportunities and securing stakeholder buy-in through effective communication
evelopment of project and ogramme communication strategy ultiple communication streams ilised, leveraging tools, templates nd client infrastructure
e Studies
ogramme Communication management across multi-year non-financial risk ansformation programme, Ensuring consistency of programme communication nd stakeholder engagement, direction and delivery across all projects
t status report
practice / PMO set-up
Change Management ► ► ► ► ► ►
Enterprise-wide change assessments Communication strategy Embedding change culturally Vendor Selection processes Business case development Checkpoint reports
► Lessons learned reviews ► Understand, plan, implement, communicate change strategies ► Agile delivery methodologies (e.g., retrospectives)
Case Studies ► Facilitating RFP processes and third-party vendor management ► Developing Target Operating Model design across businesses and value streams
► Transforming operating model, processes and tools in response to regulatory requirements e.g., MiFID II
► Governance structure optimization ► Project planning to appropriate horizons (strategic, initiative, delivery) ► Timebox/sprint run rates
udies
ion of PMO resources to set up best practice and governance ures dual PMO support for PMs
► Delivery of Programme level PMO support to establish, track and monitor cross-functional workstreams aimed at delivering organisational strategy
Internal use only – not for external use
Risk and Regulation
Advisory & Consulting
Delta Capita partners with clients to navigate competing global regulatory priorities, id deliver regulatory change programmes and ensure clients are best equipped to demon
Core Competencies Across The Regulatory Compliance Lifecycle REGULATORY ASSESSMENT
1. Impact & gap assessment
REGULATORY CHANGE MANAGEMENT
2. Mobilisation & planning
3. Requirements gathering
4. Operating model & solution design
Topics Of Expertise TRANSACTION REPORTING (EMIR, MIFIR, SFTR, DODD FRANK, VOLCKER etc)
AML/FINANCIAL CRIME
CSDR/ T+1
OPER RES
BCBS 239/ RISK DATA MANAGEMENT
BAS
Client Segments INVESTMENT BANKS
RETAIL AND PRIVATE BANKS
BROKERS & INVESTMENT PLATFORMS
dentify impact to client businesses, design and nstrate and maintain cross jurisdictional compliance.
POST IMPLEMENTATION
5. Control framework definition
6. Remediation
ONGOING COMPLIANCE
7. Supervisory audit prep and response
8. Resource augmentation & managed service
RATIONAL SILIENCE
UK CONSUMER DUTY
PRIIPS
SEL/CRD
GDPR
MARKET ABUSE REGULATIONS
WEALTH AND ASSET MANAGERS
TRADE REPOSITORIES
INFRASTRUCTURE PROVIDERS (EXCHANGES, CLEARING HOUSES & CUSTODIANS)
Internal use only – not for external use
Strategy & Operating
Model
Our D
Expert
Analysis & Root Cause Assessment
Season Institut post tra infrastr infrastr Run the Bank (C busines manag and de
► Functional impact assessment on existing operating model ► Identification of underlying mis-performance ► Response planning and prioritisation
Oper
There are 4 core services that we provide to help our clients set clear business objectives and effect change in complex operating environments. These services can be deployed at various stages of a client’s transformation agenda to align the organisation towards shared goals and measurable business results.
Operating Model Design ► Vision and Strategy development and articulation ► Current state assessment ► Model design, roadmap, and business case creation
Operating Model Implementation ► Implement strategic change to support operating model transformation
1. Busin
Busines state th the rea
2. Busi
The fra
Business Case Development ► Business case articulation and organisational alignment ► Opportunity sizing and measurement
3. Busi
The fun environ
Differentiators
tise
Execution Focused
DC Modus
ned professionals with tional knowledge of banks ade operations & technology ructure and market ructure. Experience in both e Bank (RTB) & Change the CTB) around cost / benefit & ss case analysis, building and ging a change book of work, esign of operating models.
Our teams partner with our clients to determine levels of support required, across multi-phased change agendas. We understand and can position the required change in the context of the broader organisational design and change book of work.
We have extensive experience of strategic reviews and target operating model design with over 100 engagements across many different business domains. We have developed a repeatable agile methodology that accelerates the review process and the level of detail available to support investment decisions.
rating Model | Construct
4. Business Standards
ness Strategy Vision & Strategy Business Objectives Core Principles
ss aspirations and guidelines to guide current and future hinking. Specific outcomes that demonstrate alization of the Vision
Parameters and values that will influence the design and execution
Functional Model
iness Structure
amework through which the business will operate
Client Model
Collab. Model
iness Infrastructure and Operations
Process
Org. structure
ndamental activities and operating nment Implementation
Technical Architecture
Governance
(legal entity structure, core values, culture etc.)
Location Model
Change and Continuous Process Improvement
Internal use only – not for external use
Strategy & Operating
Model
Case Study 1 | Strategy Alignment & Development DC were engaged by a leading clearing house to assist with aligning, communicating and developing their strategy. Findings and recommendations were provided to help enhance their strategy formulation process and inform business model changes
Case Study 2 | Target Operating Model DC were engaged to help the client develop a target operating model that would enable them to meet ambitious growth targets against a backdrop of historic underinvestment and ongoing regulatory scrutiny
Case Study 3 | Voice of the Customer DC were engaged by a prominent market infrastructure provider to perform an external ‘voice of customer’ exercise to help focus, refine and validate their business strategy, business case and roadmap
Internal use only – not for external use
Sustainability & ESG
Service Offering
Delta Capita has the skills and expertise to support our clients with their sustainability programm sustainability ambitions vary and can provide expert advisory services through to implementatio compliance or competitive advantage.
Sustainability embedded in strategy enabling credibility and longevity of sustainability framework ► Double Materiality Assessment – Robust view of the relative materiality of ESG and impact issues and clear recommendations on next steps ► Disclosure – Gap analysis for relevant ‘optional’ frameworks including TCFD, TNFD, SASB, transition planning frameworks ► Metrics and KPI’s – Execute ESG metrics and KPI’s tailored to our sustainability streams to quantitatively indicate improvement ► Commitments – SBTI and CDP reporting for Carbon Emissions, UNGC to report on bi-annual progress
Sustainability imperatives to ensure your organisation is meeting its compliance obli
► Compliance – Ensure full compliance with current reporting and legislation requirements ► Reporting – Proactively prepare for upcoming reporting obligations and legislation ► Governance and Accountability Framework – gap analysis, proposed pathways & accountabilities, imple ► Net Zero Roadmap – recommended approach to measurement and target setting aligned to best practices ► Due Diligence – understanding exposure to ESG risks from clients and suppliers
me. Delta Capita understands that on, whether your institution is seeking
Sustainability for competitive advantage and differentiation from peers ► Brand Differentiation – More effectively embed sustainability into core strategy, brand and “DNA” to support long-term value enhancement ► Agile Model – Build a dynamic business model to meet evolving market demands and customer needs, delivering positive impact beyond profits ► Proposition development – Build on existing product / service portfolio building out “green” credentials to deliver positive impact and differentiation ► Pledges – Develop and publish a Sustainability Impact Report including, for example, public commitments to specific SDGs as part of the UN Global Compact
igations
Delta Capita Services Advisory services leveraging our in-house SMEs and partners; benchmarking, strategy setting, impact & gap assessment
Front to back delivery of your sustainability programme; project management, mobilisation & planning, operating model solution & design
Resource augmentation leveraging our experienced consultants to supplement your sustainability programme; PM/PMO, BA, Data & Technology experts
ementation roadmap s (Including approach to financed emissions)
Internal use only – not for external use
Technology
Capabilities Financial Services firms are re-aligning their strategy to rationalise systems, embrace new technology and move to the cloud in a measured manner. As organisations become digitally native, security and security risk awareness is critical. Vision: To be the trusted go-to partner who empowers clients with strategic technology solutions, driving their growth, innovation, and competitive advantage.
CLOUD TRANSFORMATION
EMERGING TECHNOLOGY STRATEGY & BUILD
► Cloud strategy and advisory, assessments, recommendations, TOM build and roadmaps ► Cloud infrastructure application and data migration (deployment Models: IaaS, PaaS, SaaS) ► Cloud and Cyber Security and Resilience
► DLT (Blockchain)and Smart Contracts ► Digital Assets ► Data Warehouses & Stores ► AI, Machine Learning and Language Model Solutions
SYSTEMS INTEGRATION / DELIVERY
TECHNOLOGY ENGINEERING
► Tool Implementation (with other Consulting competencies – core BA/PM activity and including Testing) ► Integration Management ► Establishment of Technology Centres of Excellence
► Application Lifecycle Management / Development ► System and Tool Implementation ► Integration and Connections API Design, Development ► Quality Assurance and End-to-End Testing
CLIENT AND VENDOR SUPPORT ► Solution Architecture, Strategy and Technology Advisory, TCO analysis ► Modelling, documentation and explanation or training ► Solution Design, System and Tool Selection ► Design (UI/CX) ► Security Assessments ► Vendor Value Stories and Market Positioning ► Vendor Prof Services Implementation ► Vendor Product Roadmaps
Internal use only – not for external use
Shared Services
► Chief Operating Office ► Finance ► Human Resources ► Legal & Governance ► Risk and Compliance ► Sales and Marketing ► Sustainability ► Technology
Internal use only – not for external use
Shared Services
Structure Development of tech solutions, infrastructure and security to support our services and consulting as well as IT support for the DC team
Directs our People agenda through the full employee lifecycle
gy o l o
n
Sus
nce
tain
abi
a Fin
Drives our global commitment to ESG which is integral to the DC business
lity
h Tec
Hu Res man our ces
Ris k mp & lian ce
Co
Assesses the control framework of business including operational risk and compliance and maintains Delta Capita’s compliance policies and procedures
L Go egal & ver nan ce
ief ce Ch Offi ting
era Op
Provides guidance and support across the global business to deliver against our strategic initiatives
Shared Services
Monitors business performance and ensures financial discipline
Supports our business contractual commitments and maintains a robust corporate governance structure
s& e l Sa eting rk a M Identifies new and expands existing client opportunities, as well as driving our brand and communications
Internal use only – not for external use
Reinventing the financial services value chain