Defense Transportation Journal - June 2002

56th NDTA Transportation and Logistics Forum and Exposition

Sheraton Greensboro Hotel at Four Seasons, Greensboro, NC

September 28 - October 2, 2002 Registration Materials Available With This Issue! IT'S COM I

Editor .Joseph G. Mattingly Jr.

Managing Editor .Susan Leigh susan@ndtahq.com

Contributing Editor .Denny Edwards

Circulation Manager ............. .Leah Ashe

Publishing Office .NDTA

SO South Pickett Street, Suite 220, Alexandria, VA 22304-7296 (703) 751-5011 • fax: (703) 823-8761

Production Manager .Ken Massey

Graphic Design Debbie Bretches

Advertising Account Executive Don Perkins

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Defense Transportation Journal (ISSN 0011-7625) is published bimonthly by the National Defense Transportation Association, a non-profit research and educational organization; NDTA, 50 South Pickett Street, Suite 220, Alexandria, VA 22304-7296, (703) 751-5011. Copyright by NDTA. Periodicals postage paid at Alexandria, VA, and at additional mailing offices.

JUNE

2002 Vol. 58, No. 3

Carden Jennings Publishing Co. Ltd.

Subscription Rates: One year (six issues) $35. Two years, $55. Three years, $70. To foreign post offices, $45. Single copies, $6 plus postage. Membership dues currently set at $35, $20, and $10.

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Defense Transportation Journal 50 South Pickett Street, Suite 220 Alexandria, VA 22304-7296

Greetings! Thanks again for your support of our most critical and vital national treasure - our future leaders.

Recently, I received a phone call from a young professional who requested information on the role and focus of the A-35 program. The summary I provided follows.

The purpose of the A-35 program is to encourage young professionals to join and actively participate in chapter, regional and national activities of NDTA. The A-35 category is reserved for members who are under 35 years of age. Typical members are: young transportation professionals (and related disciplines) working in industry, federal, state or local government, serving in the military services or are university students.

The A-35 program provides professionals opportunities to network and enhance knowledge, communication and leadership skills while serving on chapter and regional committees. The program benefits chapters, broadens the general membership base and identifies future NDTA leaders.

All chapters have an A-35 Chair who encourages the integration of A-35 members into the chapter. Following are a few ways for chapters to promote A-35 membership:

• Establish shadow programs for A-35 members to accompany senior leaders for a day to see what is done at the senior management level.

• Encourage leaders to bring an A-35 (actual and potential members) to an NDTA meeting.

• Seat A-35 members with senior leaders at VIP table(s).

• Invite A-35 speakers to speak about their professional activities.

• Give A-35 members prominent positions on chapter board or a chapter office.

• Insure A-35 members have an active role in building a chapter's annual program.

• Provide tuition assistance for college work or as deemed appropriate by the chapter.

• As appropriate, align chapter programs with university programs.

The position of A-35 Regional Coordinator was established several years ago as a liaison between the chapter A-35 chair and the national A-35 chair. The A-35 coordinator promotes effective programs and events by A-35ers within the region. In addition to overseeing programs that will attract young transportation professionals, the coordinator establishes university contacts with chapters.

Quarterly, the region coordinators will advise the national chair on the status of region new A-35 member recruitments, provide a current list of A-35 chapter chairs, and provide a summary of successful initiatives, programs and events sponsored by A-35 chapter members.

Recently, we initiated telephone conferences to enhance our vital A-35 communications. I request all regional and interested chapter A-35 representatives contact me (awmcmiller@aol.com), Lori Jones (lori. j ones@hq.transcom.mil) or Susan Leigh (susan@ndtahq.com) for information or access to our next scheduled teleconference.

Anita McMiller Vice President, A-35

EDITORIAL REVIEW BOARD AND EDITORIAL OBJECTIVES

Dr. James M. Daley, Dean, Helzberg School of Management, Rockhurst University, Kansas City, MO

William J. Dewitt, Teaching Professor, R.H. Smith School of Business, Univ. ofMaryland

Kent N. Gourdin, Professor and Dir. ofintermodal Transportation Program, College of Charleston

COL Norbert D. Grabowski, USA (Ret.)

Maj Gen John E. Griffith, USAF (Ret. ), Transportation Logistics Consultant

Richard H. Hinchcliff, Consultant

Brig Gen Malcolm P. Hooker, USAF (Ret.), Member, Board of Directors, NDTA

Dr. Joseph G. Mattingly Jr., R.H. Smith School of Business, Univ. of Maryland

Whitefield W. Mayes, Chief Engineer, Transportation Engineering Agenc-y, MTMC

Prof. Gary S. Misch, U.S. Naval War College (Ret.)

Lt. Col. Anne T. Peck, USAF (Ret.), Senior Analyst, Stanley Associates, Inc.

Dr. Richard F. Poist Jr., Professor, Transportation and Logistics, Iowa State University

MG Harold I. Small, USA (Ret.), Consultant

COL Joseph A. Torsani, Jr. USA (Ret.), Vice President, Marketing Consolidated Safety Services Inc.

Dr. David Vellenga, Director, Carl A. Gerstacker Liberal Arts Institute for Professional Management, Professor of Economics and Management, Albion College

Dr. Clinton H. Whitehurst Jr., Senior Fellow, Strom Thurmond Institute of Government and Public Affairs, Clemson University

Editorial Objectives

The editorial objectives of the Defense Transportation Journal are to advance knowledge and science in defense transportation, the partnership between the commercial transportation industry and the government transporter. DTJ stimulates thought and effort in the areas of defense transportation and logistics by providing readers with:

• News and information about defense transportation issues;

• New theories or techniques;

• Information on research programs;

• Creative views and syntheses of new concepts;

• Articles in subject areas that have significant current impact on thought and practice in defense transportation;

• Reports on NDTA Chapters.

Editorial Policy

The Defense Transportation Journal is designed as a forum for current research, opinion, and identification of trends in defense transportation. The opinions expressed are those of the authors and not necessarily of the Editors, the Editorial Review Board, or the NDTA.

Editorial Content

For correspondence including feature manuscripts and books for review, write: Joseph G. Mattingly Jr. Editor

Defense Transportation Journal

Asst. Dean, Emeritus R.H. Smith School of Business University of Maryland College Park, MD 207 42 (301) 405-7163 - Voice Mail (301) 405-0146 - Fax (703) 256-3172- Home jmatting@rhsmith.umd.edu

Government, Corporate, NDTA and Chapter News, Pages Past, Almanac Input, Mini-features, and all other departments

Send all news, photos, etc. to: Susan Leigh

Managing Editor

Defense Transportation Journal

NDTA

50 South Pickett Street, Suite 220 Alexandria, VA 22304-7296

Phone: (703) 751-5011

Fax: (703) 823-8761

Email: susan@ndtahq.com

Ch oosi ng a Career

Dr. Joseph G. Mattingly, Jr.

AIfter a long career (working, studing and teaching) in transportation and logistics (since 1948), you may wonder how I chose this career. Did I choose the field or did someone choose it for me or did it happen by accident? In my case, a little of each.

In July 1948 right out of high school, I enlisted in the Army for three years to gain access to the GI bill to attend college and become a high school math teacher. After basic training and advanced individual training as a clerk typist, I was assigned to an Army Service Unit of the MDW, stationed at Fort Churchill, Manitoba, Canada. Upon checking in at Fort Lesley J. McNair, to draw article clothing for the trip by train to Churchill, two other people and I, another clerk typist and a stenogapher, caught the train to our new destination. When we arrived there were two clerk typist slots available, one as company clerk and the other in the transportation office. Since the other typist had been in the service for a period of time, he wanted the company clerk's job and lobbied quite heavily for it. That left me with the job in transportation. As the only enlisted person in the small office with a first lieutenant in charge, I was exposed to travel, freight operations, express services, motor pool operations and the movement of personal effects. Also, being in a foreign country, customs and international travel services were required. I found this to be an ever changing and fascinating job. I received a couple of fast promotions to corporal, and one day early in March 1949, my boss placed a stack of papers on my desk and said "fill out those papers." As I examined the papers to determine what new transportation problem faced me, I found the papers to be application materials for Officer's Candidate School (OCS). Being 18, I replied that one had to be 21 to attend OCS. He stated, "the Army has changed its requirements to 19 and you will be 19 in a few days, so complete the papers." He indicated that he expected me to become a transportation officer. I completed the application papers and was accepted to attend OCS. I had two motivations to do well in the school. All personnel received an ES's pay while attending OCS, unless you held a higher enlisted rank. So first, my boss challenged me to complete the requirements for OCS by promoting me to Staff Sergeant, ES; therefore, ensuring that I would not have to revert to E4 if, for some reason, I did not complete the program. (How could I betray his trust in me?) The other motivation was, if you ranked high enough in the class, you could choose your branch of service. I finished the program and became a transportation officer, my first choice. So much for the high school math teaching career.

Who Chose my Career?

After 53 years, I still find transportation a fascinating industry and have not regretted completing the application papers for OCS and pursuing transportation and logistics for a career. Sometimes, I have been impatient towards the resistors to change and those who believed in "not-invented here, not-worth-a-damn" ideas. But, I am most happy to

recommend the transportation industry for a career choice.

Of course many would say the rest is history as I proceed to retire from another aspect of the industry. However, one of the main reasons for my happiness with my career choice is my association with many outstanding professional people over the years that work in the industry, both government and private. I want to express my sincere appreciation to the members of the NDTA Board and Officers for their support. I cannot overlook the members of the Journal's Review Board, without whose help I could not have been the Editor for the past 20 years.

Many have asked, "are you going to attend the Forum or are you leaving us?" My answer, "as long as my health holds up, I plan to continue with my committee work and attend the Forums. As a life member, I do not plan to abandon the organization, in which I have been a member for almost 52 years. I look forward to meeting old and new members at the Forum in Greensboro this Fall. DTJ

Ideas expressed on this page are solely the ideas of the editor and do not necessarily refl-ect the position of the NDTA or any other officer or member of NDTA.

The President of NDTA has chosen a member of the Editorial Review Board as your new Editor. We wish him much success and know that the Association will provide him the help and support he needs.

Dr. Kent N. Gourdin is the Chair of the Management and Marketing Department and the Director of the Global Logistics & Transportation Program at the College of Charleston. Prior to coming to Charleston in August 1999, Dr. Gourdin spent 11 years at the University of North Carolina at Charlotte, and completed a 20-year career in the United States Air Force as a transportation officer.

While in the service, Dr. Gourdin was stationed in Germany, Thailand and Korea, in addition to serving a temporary tour of duty in Turkey. He has also conducted research in Hong Kong and Singapore and has traveled extensively throughout Europe. Dr. Gourdin earned his doctorate at the University of Tennessee and has published extensively on various aspects of international transportation and logistics management. In addition, he has authored a textbook entitled Global Logistics Management, that was recently released by Blackwell Publishers.

Committed to U.S. Flag Vessels and U.S. National Securit y

Long History of delivering humanitarian aid and government cargoes to troubled parts around the world

Complete global network with unsurpassed proven reliabilit y

f Dedicated Staff for military cargoes and contract administration

Fixed day, weekly service with total logistics support and intermodal network throughout North America

Extensive Experience in general cargo and unit moves for the U.S. Military, Allied Military and NATO

f Specialized equipment for ve hicles , tracked vehicles and oversized cargo

f Owned and Operated global port facilities

Full Service of E-Commerce products (Track and Trace, EDI and much more)

LTG Edward Honor, USA (Ret.)

President

This is our Annual Passenger Travel Issue of the DTJ.

As you peruse the special Passenger Travel Section beginning on page six, I am sure you will find items of interest in the industry and corporate updates, plus statistics about how the industry has fared since 9/11.

Our Passenger Travel Services Committee (PTSC) is working with a new sense of vitality in identifying issues for resolution. The PTSC has a key panel presentation at this month's GSA Travel Forum in Nashville, TN, and, they will be the subject of the lead session at this year's NDTA Forum in Greensboro. If your company is a corporate member of NDTA and in the passenger travel and related services industry, I invite you -to actively participate in the PTSC's work.

As reported in the last two DTJ's your Forum Registration material is included with this issue of the DTJ. You will NOT receive a separate copy in the mail except for members outside of the USA.

There are major changes -for this year's Forum and Expo. The Golf Tournament will be on Saturday. 28 September with a noon tee time; the non-golfers will have all day Saturday for sightseeing. The Opening Ceremony is on Sunday. 29 September from 1 pm to 3 pm.

Gen John Handy, CINCTRANS and Mr. Fred Smith, CEO FedEx, have both agreed to be our co-keynote speakers. Mr. John Magaw, Under Secretary of Transportation for Security, has tentatively agreed to be our Keynote Luncheon Speaker on Monday, 30 September. This session will afford a first hand opportunity to get clarity on the security programs being planned by the Federal Government. We have also added a Motivational Speaker, Mr. Scott Friedman, to our program on Tuesday morning at 9:15 am; plus a new Breakfast Bar on Wednesday morning at 8:00 am. For exhibitors, we will have booth space available in two large ballrooms that are adjacent to each other. Subsequent to the NDTA TRANSCOM/Industry CEO meeting on 10 December, our Business Practices

Committee took the lead in developing a White Paper consisting of ten initiatives that the NDTA supports. These initiatives were the focus of this year's Transportation Advisory Board where industry CEO's assisted in refining these initiatives. In addition to providing this White Paper to Federal officials, it will be made available to all our members, and we will publish this in the August DTJ. I wish to commend our Business Practices Committee for a superb job.

We truly missed seeing all of you last year because there was no Forum, so I hope that we will have a record attendance at this, my 13th Forum and Exposition as President and, of course, my last. Come out and support your Association because we will have a program that is second to none. There is something for everyorte. Our spouse tours will be most interesting and entertaining, so bring your spouse.

This issue of DTJ will obviously arrive after National Defense Transportation Day and its associated activities. However, I again encourage you to send photographs and articles on your events for publication in the August DTJ. April was an excellent recruiting month. Several of our Chapters did a super job at recruiting and retention. My congratulations and thanks to the following chapters: A-Frame; Korea; Honshu-Yokohama, Japan; Washington, DC; Scott-St. Louis; Greater Little Rock; San Antonio; Oklahoma City and Hodja-Turkey. I am sure there are others out there who can and will emulate the success of these chapters.

I encourage you to register and make your US Airways, Hertz Rent a Car and Sheraton Hotel reservations early. This year all of our activities will be in a single locationthe beautiful Sheraton Greensboro Hotel and adjoining Koury Convention Center.

I look forward to seeing all of you there. Greensboro and the surrounding area is a surprising super venue that I am sure you are going to enjoy. DTJ

Passenger Tra v el Services Commi tt ee Update and Recent Activities

BY DENISE McSHEA. PTSC CHAIRPERSON

The stated objective of the NDTA Passenger Travel Services Committee (PTSC) is to create a forum for open exchange between government and travel industry decision makers to improve programs, trends, policies and other matters affecting the government traveler and the travel industry. It fills communication and information gaps between the government and the travel industry to benefit the government traveler and it acts as a link between government and travel industry leaders.

Since the United States defense travel and transportation capability is provided from military, government and commercial resources, the need is critical for a civil-military/government partnership to enhance that capability for the nation. NDTA and specifically the PTSC acts as a facilitator in this relationship by providing a forum for open communication.

The NDT A Passenger Travel Services Committee (PTSC) has been very active since the beginning of the year. At our most recent meeting at the Wyndham Palace Hotel in Orlando, Florida, on March 14th, the committee received and discussed briefings on: GSA's ETravel Initiatives by Tim Burke, Director of GSA Travel Policy; A Defense Travel System (DTS) update from Colonel Larry Schaefer, DTS Program Manager; and the GSA City Pair Contract Fare Program, by Contracting Officer, Tom Uberto. Other recent issues discussed by the committee include: government lodging programs being studied by the Hotel Sub-commi ttee such as the new Premiere Lodging Program administered by GSA; accident liability insurance for government travelers by the Car Rental Sub-committee; and best practices of business by the Business Practices committee.

The prestige and importance of the committee are attested to by the many invitations it receives to discuss and be a voice for the passenger travel, hospitality, and related services industry. In January of this year, the committee was invited to present at the US Navy Transportation Symposium in Norfolk, VA. Before a packed military and government audience, the PTSC updated and discussed the effects of 9/11 on the travel and hospitality industry. Airline sub-committee members also provided a briefing on the many changes and

The General Services Administration (GSA) and the Military Traffic Management Command (MTMC) provide administrative support to the Chairman of the PTSC. The committee currently has 11 sub-committees: Academia, Airlines, Bus Companies, Car Rental Companies, Computer Reservation Vendors, Hotel Companies, Labor, Passenger Railroad Companies, Payment Mechanisms, Travel Publications and Travel Management Companies. Over 30 percent ofNDTA Corporate Membership comes from the passenger travel and related services industries. All current members of NDTA working in any of these 11 areas are encouraged to join and contribute to the appropriate sub-committee.

Please call the PTSC Chairman, Ms. Denise McShea, at 703-358-1446, if you are interested in participating.

challenges of new security requirements at all US airports. Attendees were provided "travelers tips" on how to be better prepared in order to avoid the long delays the new security requirements have created. Many thanks to the panel members: Denny Clifford, Northwest Airlines; Richard Sweet, Southwest Airlines; Patt Hall, Omega World Travel; Rocky Mobaraki, Hertz Corporation; and Lori Brooks, Cendant Corporation. We have also been invited to address GSA's National Travel and Transportation Forum in Nashville, TN, in midJune. Our focus will be providing an industry perspective on the latest Airline Security Measures and Current GSA Initiatives. The PTSC panel members will be addressing nearly 2000 attendees during the five day conference. Furthermore, the PTSC is providing an alltravel oriented panel, "Transportation Freedom", on September 30th, 2002, at NDTA's Forum and Exposition in Greensboro, NC.

Finally, an on-going project of the PTSC is this special Passenger Travel Issue of the DTJ. Your articles about the travel industry are welcomed for the 2003 issue.

We are in the process of preparing for our second annual PTSC meeting which is scheduled for September 18, 2002 and will be held in Washington, DC at the Virginian Suites. Many thanks to Ms. Vicki Jameson from the Virginian Suites for her offer to host this meeting.

TRAVEL PUBLISHING • TRAVEL AGENCIES AND SERVICES

NDTA PASSENGER TRAVEL SERVICES COMMITT EE MEMBERS

Chairperso n :

Ms. De nise Mc Shea - SatoTravel

Mr. Ken Stombaugh, Do0, L."K)

Mr. Barry Smithey, TRANSCOM, LNO

C.01 Larry S<: haefer, DTS, PMO

Ms. Beverly Cox , MTMC, I.NO

Mr. Ti m Burke, GSA, LN0

Ms Susa n May , GSA, LN0

Mr . To m Uberto , GSA, I.NO

Ms. Pat Ba ker, US Airways

*Mr Denny E. C lifford , Northwest Airlines

Mr. William G. Doherty, American Trans Air

Mr. Mike McFar land, Delta Air Lines

Mr John Nic h o lson , United Airlines

Mr. Ron Priddy , Na tional Air Carrier Assn.

Mr Bill Quackenbush, American Airlines

Mr. Me rrill Taylor , Southwest Airlines

Ms. Dian e Wa lden , Trailways

Ms. Andi Anderson, Hawthorn Suites

Ms. Kimberly Anderson, Radisson Hotels

Ms. Denise Benyak, Wyndham Hotels

*Ms. Lori Brooks, Six Continents Hotels

Ms. Kathy Duffy, Hawthorn Suites

Ms. Mari Ann Gray, Best Western Hotels

Ms. Toni Guliano, Cendant Corp.

Ms. Vicki Jameson, Virginian Suites

Mr. Ron Keith, Hyatt Hotels and Resorts

Ms. Toni Kleinops, Candlewood Suites

Ms. Kathy Lane, Oakwood Worldwide

Ms. Marie Leiding, Baymont Inns and Suites

Mr. Jim Rieter, Six Continents Hotels

Ms. Mary Sarkis, Choice Hotels Intl.

Ms. Kia Sechrist, Potomac Hospitality

Mr. Mark Cronin, Dollar Rent A Car

Mr. Ed Duborg, Hertz Corp

Ms. Diane Hauke, Advantage Rent A Car

*Mr. G.R. Mobaraki, Hertz Corp.

Even as the national economy is coming back slowly, the nation's airlines are still struggling. The Air Transport Association puts the airlines' 2001 losses at over $7 billion. Revenue passenger miles were down nearly 700 billion miles in late September and October. At one point, US airlines were losing over 3.3 million a day. Some airlines had reduced service by as much as 20 percent from their pre-9/11 levels. Furthermore, orders for new aircraft plummeted from 955 firm orders and 1663 options before the attacks to 844 orders and 1195 orders post-9/11. Regional and discount carriers are recovering the quickest, perhaps because the smaller jets operate more economically and they have fewer seats to fill. Also, impacted by the events of 9/11 is airport expansion. Two notable examples - San Francisco International's budget was slashed 23 percent, and Las Vegas has $520 million of construction on indefinite hold.

BY THE NUMBERS

• 18-24 months - FAA prediction for airline numbers to return to pre-9/11 numbers.

• 16.1 percent - average reduction in airline fares since 9/11.

• 88 - average number of city ticket offices closed by three largest carriers after 9/ 11.

• 4,700 - number of "trace-detection" machines (at $40,000 each) to be in place by year end at nation's 429 key airports.

• 30,000 - number of airport security personnel being recruited by government to replace military agents.

Mr. Ian Stazicker, Europcar

Mr. Randy Tietsort, Thrifty Car Rental

Mr. Mike Washkevicb, Avi s Rent a Car

Ms. Michelle William s, AN C

*Ms. Charlie Brown , OAG

Mr. RJ. Crawford, Military Living Pub.

•iu. Kay Anderson -Hager, Car lson Wagonlit

Mr. Gary Carr, American Express

Mr. Jerry Brooks, SatoTravel

Ms. Phyllis Reagan, SatoTr avel

Ms. Patt Hall, Omega World Travel

Mr. Rich Fabbre, TRW

Dr. Palmer Smith, EDS

Mr. Jerry Goodrich , SuperClubs

Ex OfficiQ • s11b-committ« chair

Mr. Jeff Crowe, Chair m a n , ~OTA

LTG Edward Honor, USA (Ret ). N DTA

COL Denny EdwaJds, USA (Ret.), NDTA

America nAirlines American Airlines

AMR Corporation, incorporated in October 1982, has operations that fall almost entirely in the airline industry. AMR's principal subsidiary, American Airlines, Inc., was founded in 1934. In April 2001, American Airlines, Inc. purchased substantially all of the assets and assumed certain liabilities of Trans World Airlines, Inc. (TWA). American (which includes 1WA and American Airlines) provides scheduled jet service to more than 161 destinations throughout North America, the Caribbean, Latin America, Europe and the Pacific. American is also a scheduled air freight carrier, providing a full range of freight and mail services to shippers throughout its system.

American Trans Air

ATA is the largest charter passenger carrier in North America, and the 11th largest passenger carrier in the US. ATA offers both charter and scheduled services to over 350 domestic and international destinations annually. ATA is a value leader in the leisure travel market, and a primary supplier of airlift for US Military travel.

Boeing

17\ IIDEING

The Boeing Company, together with its subsidiaries, is an aerospace firm. The Company operates in principal areas that include commercial airplanes, military aircraft, missile systems, space and communications and customer and commercial financing. The Commercial Airplanes segment is involved in development, production and marketing of commercial jet aircraft; the Military Aircraft

and Missile Systems segment is involved in the research, development, production, modification and support of military aircraft; the Space and Communications segment is involved in the research, development, production, modification and support of space systems, missile defense systems, satellites and satellite launching vehicles, rocket engines and information and battle management systems; and the Customer and Commercial Financing segment is primarily engaged in the financing of commercial and private aircraft and commercial equipment.

A .Delta

Delta Air Lines

Delta Air Lines has met the transportation needs of the defense industry for more than 70 years, beginning as a small Southern airline in 1929 and growing to become one of the largest airlines in the world with a route network that circles the globe.

Delta is a founding member of SkyTeam, a global airline alliance which provides customers with extensive worldwide destinations, flights and services. With SkyTeam, top tier frequent flyer privileges follow our Elite and Elite Plus members around the world, and global travel is that much more comfortable and convenient. With a network of 512 destinations and more then 8,200 flights a day- worldwideSkyTeam has destinations in every time zone. With six distinctly different airlines and one unbeatable team, we care more about the customer.

SkyTeam offers customers worldwide access, improved choice and convenience, consistent service and the ability to be recognized and rewarded for their loyalty. SkyTeam commitment to providing quality service is supported by

DEPARTURE TIPS

+ For domestic travel, you should arrive at the airport two hours before your scheduled departure time (international travel allow three hours).

+ Be sure to bring proper identification. Anyone who appears to be 18 years of age or older must show proof of identification -a drivers license; county, state or federal ID; or current passport.

+ Keep your identification handy for check-in and security to expedite the process.

+ To pass through security you must have a valid paper ticket, an ATA or travel-agency generated eticket receipt or a valid boarding pass.

+ New FAA guidelines limit passengers to one carryon bag plus an additional item, like a briefcase, purse or laptop.

+ Laptop computers must be removed from cases and pass through security separately.

+ Place cell phones, pagers and other electronic devices inside carry-on luggage before going through security.

Courtesy: ATA

the strategic collaboration among its carefully selected members. It is SkyTeam's attention to superior customer service that differentiates the Alliance from its competitors.

Northwest Airlines

NORTHWEST AIRLINES

Northwest Airlines is a major air carrier engaged principally in the commercial transportation of passengers and cargo, directly serving more than 155 cities in 24 countries in North America, Asia and Europe Northwest's global airline network includes domestic hubs at Detroit, Minneapolis/St. Paul and Memphis, as well as an extensive Pacific route system with hubs at Tokyo and Osaka, a trans-Atlantic alliance with KLM Royal Dutch Airlines, which operates through a hub in Amsterdam, and a global alliance with Continental Airlines, Inc.

SOUTHWESI' AIRLINES"

Southwest Airlines

Southwest Airlines is a domestic airline that provides primarily short-haul, high-frequency, point-to-point, lowfare service. Southwest focuses principally on point-to-point rather than hub-and-spoke service in markets with frequent, conveniently timed flights and low fares. Southwest's average aircraft trip stage length in 2001 was 514 miles, with an average duration of approximately 1.5 hours. At the end of the fiscal year ended December 31, 2001, Southwest served approximately 344 one-way non-stop city pairs. The Company serves many conveniently located satellite or downtown airports such as Dallas Love Field, Houston Hobby, Chicago Midway, Baltimore-Washington International, Burbank, Manchester, Oakland, San Jose, Providence, Ft. Lauderdale/Hollywood and Long Island airports, which are typically less congested than other airlines' hub airports.

United Airlines

U N I T E D UAL Corporation is a holding company, the principal subsidiary of which is United Air Lines, Inc. (United), which is wholly owned. United accounted for most of the Company's revenues and expenses in 2001. United is a major commercial air transportation company, engaged in the transportation of persons, property and mail throughout the United States and abroad. During 2001, United carried on average more than 210,000 passengers per day and flew more than 108 billion revenue passenger miles. United's network, supplemented with strategic airline alliances, provides transportation service within its North America segment and to international destinations within its Pacific, Atlantic, and Latin America segments.

CSI Aviation Serrvices

Previously named Charter Services, Inc. (CSI), CSI Aviation Services, Inc. was organized to provide ad hoc airline charters. CSI is currently organized into two divisions, Charter Services and CSI Airline Services.

CSI's Charter Services unit has grown significantly by becoming a single source for domestic and international charter aircraft for both passenger and cargo operations, and air charter operations management. The company's staff provides a unique and valuable service to corporations, travel companies, and government agencies needing specialized assistance.

CSI created its CSI Airline Services function in 1983, which presently provides Charter Department Services and military transportation services to US air carriers as outsourced contracted services. As an example of its commitment to excellence, CSI has frequently been asked for recommendations on Department of Defense air transportation policy issues promulgated by the Air Mobility Command. CSI Airline Services now provides nine airlines with either air charter management services, military group sales support on scheduled service flights, technical staff assistance, or a combination of all of these. CSI Aviation Services, Inc. can be reached at 505-761-9000, or at www.airchartertravel.com.

• U·S A ll~WA Y S

US Airways

US Airways, US Airways Express, US Airways Shuttle, and low-fare MetroJet provide 4,407 daily departures to 202 destinations worldwide, including 38 states in the U.S., Aruba, Bermuda, Cancun, Grand Cayman, Montego Bay, Nassau, San Juan, Santo Domingo, St. Thomas, St. Maarten, St. Croix, and the Canadian destinations of Toronto, Montreal, Ottawa, and Hamilton. US Airways' transatlantic destinations include Frankfurt, London,

Madrid, Manchester, Munich, Paris and Rome. US Airways resumed service to Amsterdam Schiphol Airport on April 11, 2001. US Airways also began service between Philadelphia and Brussels, Belgium, effective May 9, 2001. US Airways major hub airports are Pittsburgh, Charlotte, and Philadelphia. US Airways employs 46,224 people and operates a fleet of 411 jet aircraft. 98 of up to 400 new Airbus aircraft are currently being operated in US Airways' fleet. MetroJet by US Airways offers low fare service to 20 cities with 206 daily departures. Call US Airways at 1-800-428-4322, or visit US Airways at www.usairways.com.

Surface transportation clearly benefited from the fears of flying that engulfed the nation after the events of September 11th. With the civil aviation system totally shut down, travelers shifted in droves to trains, buses and automobiles. Many business travelers used rental cars or their own private automobiles to make less than day-long trips. Bus travel increased and Amtrak increased its market share in the heavily-traveled Northeast Corridor at the expense of the airlines. Many travelers tried the new Acela trains for the first time and apparently liked the experience - they haven't returned to the air, even with full service restored at Washington's Reagan National Airport.

BY THE NUMBERS

• 219,917 - record number of passengers taking Amtrak in March 2001.

• 3 percent - monthly increase in Amtrak market share in the New York City-Boston market.

• 5 percent - commission travel agents earn on sales of Amtrak tickets versus O percent on air tickets.

• 50/50 - split of Boston-Washington D.C. market between rail/bus and air travelers.

Amtrak

Amtrak guests enjoy satisfaction-guaranteed service in more

continued page 12

Making DoD Business Travel Quicker, Easier, Better... DEFENSE TRAVEL SYSTEM {DTSJ NOW ARRIVING!

by Col LARRY J. SCHAEFER, USAF, DTS PROGRAM DIRECTOR

How does DTS make the travel process easier?

DTS enables the user to prepare an authorization to travel, make reservations via realtime access of arrange-

The Defense Travel System

dinated through the Program Management Office, Defense Travel System, located in Arlington, VA. The entire team is led by the Program Director is the Department of Defense's single end-to-end electronic solution for Temporary Duty (TOY) or business travel.

ments information, receive approval, and file a voucher for reimbursement - all from a desktop computer. Using Public Key Infrastructure (PKI) technology, the traveler, authorizing officials, and certifying officials apply their digital signatures to all of the documents that they create or modify. DTS is the first DoDwide application to use this digital signature capability in an end-to-end electronic commerce application. These "signatures" are carried on the Common Access Card (CAC), or PKI Diskette that are being distributed to all DoD personnel. Other features of DTS include electronic archiving of documents, automatic computation of distances, automatic pre-audit of documents, and various checks and balances within the system to vastly improve on the efficiency and effectiveness of current travel processes in place throughout the DoD. Most important to the traveler - he/she will experience a smoother planning process, with reimbursement for travel expenses concluded in a matter of a few days versus weeks. Travelers can also indicate the amount that needs to be electronically sent to the credit card company to pay for travel expenses charged to their individual Government Credit Card.

The system delivers Web-based desktop access to all elements of planning, processing, approving and reimbursing for a trip. Travelers simply log onto the system, and within seconds they establish a "Virtual Private Network (VPN)" through their local installation's firewall to the data center at TRW, Inc., Fairfax, VA. TRW, Inc., is the prime contractor for the Defense Travel System. DTS will provide electronic connectivity among the following entities in the travel process - the traveler, the traveler's authorizing official, the service and agency accounting and disbursing systems, the local comptroller's budget, the commercial travel services provider, the certifying official, the commercial bank card service, and the electronic archive. Electronic routing of all documents eliminates the need to hand-carry or fax these documents to the various personnel involved in the travel process.

DTS is part of an overall effort within DoD to reengineer travel processes. This effort began in the early 1990's, and has succeeded because of the dedication and perseverance of the Defense Travel Team. This team is made up of many contributors from all DoD services and agencies. Various working groups have been active since the inception of DTS, with their efforts being coor-

for DTS, Colonel Larry J. Schaefer, USAF.

One of DTS's key advantages is its flexibility to support the reengineering process. Each organization, office or site can determine the best way to use the system. Organizations with frequent travelers may want to put the program on each desktop, while others may opt to have DTS at centralized locations, with help available for infrequent travelers.

As part of implementing other reengineering ideas, DTS puts the approval of travel arrangements and the certification of travel vouchers at the traveler's worksite instead of in the servicing paying location. This allows decision making to take place at the lowest level, where the mission actually takes place.

DTS is currently being fielded at several pilot sites to determine the most effective and efficient methods for fielding the system across all of DoD. The pilot sites include: Ellsworth Air Force Base, SD; Minot Air Force Base, ND; Fort Campbell, KY; Fort McPherson, GA; Defense Logistics Agency, Battle Creek, MI; Marine Corps Headquarters, Arlington, VA; Navy's Office of the Chief of Information, Arlington, VA; Defense Finance and Accounting Service (DFAS) Arlington, VA; Joint Forces Staff College in Norfolk, VA; Aberdeen Proving Grounds, MD; and Tyndall Air Force Base, FL. To date, the system is operational at seven of these pilot sites. So far, the reengineering team is averaging a 70 percent reduction in the number of administrative "steps" that are required of a traveler and his management for a typical TDY. This year's deployment of DTS is a major accomplishment for the inter-service Defense Travel Team, and the first phase of a worldwide rollout.

Over the next few years, DTS will focus its fielding efforts on DoD's high-volume TDY travel sites, capturing approximately 250 of these sites by September 2006. The team is refining the fielding plans during this year's pilot sites and is gaining confidence that DTS could be supporting over 1000 sites and 90 percent of the DoD TDY travel volume by September 2006.

The goal of Colonel Schaefer, the Program Management Office, and all of the services' and agencies' representatives is to rapidly field DTS, get its capabilities out to the user community, and ultimately make DoD business travel and its administration quicker, easier and better for all of DoD, while fully supporting mission readiness.

Visit www.defensetravel.com or www.travelink.mil for more information. OTJ

Amtrak Honors America's Veterans

than 500 communities in 45 states throughout a 22,000 mile route system. In the last two years, Amtrak introduced all-new high-speed rail service in the northeast, initiated a nationwide unconditional guest Satisfaction Guarantee, set all-time records for passenger ridership and overall revenue, and unveiled a bold new brand identity

CoachUSA

; G coach USA

The National Defense Transportation Association can rely on Coach USA, America's leading motorcoach transportation provider, for safe, reliable and punctual service nationwide . Our operators are courteous, experienced, well-trained professionals who take pride in making sure everyone aboard has a pleasurable trip. Our modern fleet of motorcoaches - the country's newest - is clean, comfortable and meticulously maintained. Coach USA combines a consistently high standard of service quality with extensive knowledge of the areas we serve. We can accommodate groups of any size for trips of any length, from local service to nationwide tours. Coach USA can help you take the worry out of travel and travel planning. For more information about our charter, tour and sightseeing services and our many locations call or visit our website at www.coachusa.com.

Trailways

Trailways took a bold step in a new direction in 1998, for the first time opening membership to independently owned, charter-and-tour transportation companies.

On January 1, 1999, the organization adopted a renewed corporate name, Trailways Transportation System, Inc. Membership was opened to independent providers in all modes of transportation - ground, air, rail and sea, plus travel brokers, suppliers, associations and others, by establishing associate and affiliate membership categories for them.

Today, Trailways members carry travelers at work, at play, on vacation and in the military more than 40 million, accident-free miles - the equivalent of more than 1,600 trips around the world. Trailways has 60 transporta-

tion members (36 charter-and-tour and 24 scheduledroute) in 29 U.S. states, plus Ontario and British Columbia.

Last year was already becoming difficult for the US lodging industry long before September 11. The sluggish economy and 9/11 dealt a serious blow to the industry as occupancy rates and room revenues dropped precipitously. Hardest hit were the gateway cities - especially Boston, New York , Washington DC, San Francisco and Chicago. In San Francisco, room revenues plummeted a record 36.3 percent, a fact further aggravated by a 4.3 percent increase through new construction of available rooms. In all, occupancy and room revenues fell in 23 of the top 25 US destinations in the six months after 9/11. Only the properties that served highway travelers escaped the sharp decline, as more people opted to drive to their destinations.

BY THE NUMBERS

• 77 percent - amount of reduction in corporate travel since September 11.

• 5 percent - decline in Revenue Per Available Room (RevPar) in 2001, the worst in 33 years.

• 17 percent - the highest lodging tax in the USHouston.

• $150 - new average government per diem, up from the old average per diem of $119 per night.

Candlewood Suites

CO)

Candlewood is perfect for government travelers staying a day, week, or longer. Feel at home in your fully-equipped kitchen stocked with amenities including a microwave, dishwasher, stove, full-size refrigerator and icemaker, and even a coffee pot. Enjoy a 25-inch television, video cassette player and listen to your favorite CD's on a compact disc player. We also offer a CD and movie library, and a fully-equipped fitness room to unwind after a long day. Our suites are complete with an oversized desk, high-back executive chair, two separate phone lines, voice mail, speaker phone, and conference-calling abilities. Local phone calls are free and .25/minute long distance. Candlewood offers free laundry facilities and same-day dry cleaning. Candlewood is the perfect government extended-stay hotel, priced at or below federal government per diem for 365 days a year.

.#II> Cendant

, CENDANT Cendant Corporation is the world's leading franchisor of hotels with more than 6,400 hotels and nearly 540,000 rooms on five continents. Every year our nine hotel brands - Amerihost Inn, Days Inn, Howard Johnson, Knights Inn, Ramada, Super 8,

8 OF TOP 10 HOTEL BRANDS on NDTA'S

Travelodge, Villager and Wingate Inn - welcome millions of pleasure and business travelers. Government rates are available to civilian government employees, military personnel and cost-reimbursable contractors. The government rates are available for both official and leisure travel and can be obtained through Cendant hotel brands central reservation centers or on each brands website. Cendant's family of hotel brands offers government travelers quality rooms and consistent service at affordable prices. In addition to our hotels, Cendant Corporation is the world's leading provider of vacation exchange services through Resorts Condominiums International (RCI) and one of the most recognized brands in the car rental industry as Avis. From Florida to Alaska, Singapore to South Africa, you'll find a Cendant brand hotel, resort or car rental awaiting you.

Choice Hotels

CHOICE HOTELS INTERNATIONAL

Choice Hotels International is one of the largest hotel franchise companies in the world with over 5,000 hotels, inns, all-suite hotels and resorts open and under development in 46 countries under the Comfort Inn, Comfort Suites, Quality, Clarion, Sleep Inn, Rodeway Inn, Econo Lodge and Mainstay Suites brand names.

The company built its foundation on the venerable Quality Inn chain, a pioneer in providing consistent quality and service in mid-priced lodging.

Choice began its rapid expansion in 1981 with the introduction of segmentation to the hotel industry through the development and launch of Comfort Inns. This first-ever franchised "luxury-budget" limited service hotel is now one of the fastest growing brands in the lodging industry.

With the subsequent acquisition of Clarion Hotels, Rodeway Inn and Econo Lodge and the development of two more innovative hotel concepts, Sleep Inn and MainStay Suites, Choice today represents a full spectrum of lodging products, from economy to upscale.

Industry "firsts" by Choice include mid-priced, all-suite hotels; mandatory system wide non-smoking rooms; rooms specially designed for senior travelers; real-time bookings via the Internet; and franchised mid-market lodging.

The Lodging Success Program Saves Dollars and Makes Sense!

The Lodging Success Program (LSP) has a unique partnership with private industry, providing Department of Defense official travelers with quality commercial hotels at economical rates - and they are geographically convenient to the DoD business traveler.

The purpose of the Lodging Success Program is to reduce the government's travel expenses to high-cost metropolitan areas where business travelers have to use commercial hotels when on-post lodging is unavailable. The Lodging Success Program currently averages savings of over $2.SM per year, and those savings continue to rise as the program expands.

Just call 1-800-462-7691 (1-800-GO-ARMY-1) or e-mail centralreservations@cfsc.army.mil and a customer representative will make your lodging reservation.

On average, room rates are priced 20 percent below the regional per diem.

The Lodging Success Program has over 20 participating hotel partners in the National Capitol Region; Newport News/Hampton, VA; Atlanta, GA; Miami, FL; San Antonio, TX; and San Juan, Puerto Rico. Lodging Success Program hotel partners are some of the most recognized hotel brands in the world - Doubletree, Hilton, Holiday Inn, Homewood Suites, Oakwood Suites, Sheraton, and Westin to name a few.

For more information or to make a reservation, call 1-800-462-7691 (1-800-GO ARMYl).

Days Inn

Days Inn hotels are everywhere. With over 1,900 hotels around the world, Days Inn is the obvious choice for government travelers on the go by offering convenience and value at an affordable price.

The Days Inn® Government Program offers rates within the allowable per diem, including all appropriate taxes and a full continental breakfast to state, provincial, and federal employees, as well as foreign military employees. Proper identification is required at check-in to receive the government rate.

Days Inn Worldwide, a division of Cendant Corporation (NYSE: CD), franchises 1,935 hotels representing more than 163,000 rooms in the United States, Canada, China, Colombia, Czech Republic, Egypt, Hungary, India, Jordan, Mexico, Philippines, South Africa, United Kingdom, Uruguay and the Commonwealth of Puerto Rico. Reservations can be made over the Internet at www.daysinn.com or by calling 1-800-DAYS INN.

HAWTHORN SUITES

Hawthom Suites-Alexandria

An all-suite hotel conveniently located in Alexandria, Virginiajust minutes from downtown Washington, D.C. The hotel is ideal for the government traveler on TDY or PCS to the D.C.-Metropolitan area. One important note is that Hawthorn Suites-Alexandria guarantees to meet the federal government per diem 365 days a year! The hotel is also conveniently located to all tourist attractions in the area. Hawthorn Suites offers spacious, comfortable suites at an affordable price. Each suite is well-appointed and has a fully-equipped kitchen, expanded cable television, and a dataport/modem hookup. The hotel offers the following complimentary services: a deluxe continental breakfast (available daily), an evening hospitality hour (available Monday through Thursday), USA Today newspaper, grocery shopping service (Monday through Friday), guest firstnighter's kit, and local shuttle to/from the Van Dom Metro station. Why settle for just a room when you can have a suite for the same price?

Holiday Inn and Crowne Plaza at National Airport

Conveniently located to Pentagon and Washington, D.C., offering per diem rates, and meeting facilities.

dioward!}olznson · Howard Johnson's International

A mid-market leader with more than 500 locations worldwide, Howard Johnson International is dedicated to providing guests with A Better Quality of Life on the Road 5M. With presence throughout North and South America, Europe, Asia and the Middle East, Howard Johnson provides travelers with the convenience and value befitting a global brand.

Guests can enjoy the added value and consistency of the Howard Johnson Quality of Life sM amenities program, as each Howard Johnson®property features a complimentary coffee maker and an AM/FM alarm clock. Guests also receive free incoming fax service and a free weekday newspaper available in the hotel lobby.

Designed for the business trav e ler, Howard Johnson Home Office rooms feature special amenities including a large, well-lit work desk, desktop telephone with computer

data port and a daily welcome gift consisting of a snack and beverage.

Howard Johnson SuperMiles, the brand's guest frequency program, offers guests excellent travel rewards including hotel stays, car rentals, airline tickets and retail gift certificates.

For guests traveling with children, participating properties will feature Crayola ®Kids Rooms. Call 1-800-I-GOHOJO ® , or visit www.hojo.com, or contact your travel agent.

Hyatt Hotels and Resorts

Hyatt Hotels and Resorts provides lodging and conference facilities at government rates at most hotels (resorts excluded). At Hyatt, we recognize the growing importance and complexity of the Business Travel Market. We are continually taking steps to make doing business with Hyatt easier and more rewarding.

We provide everything you need to be more productive on the road, including express continental breakfast, newspaper and complimentary fitness centre access. When traveling abroad, you can enjoy the support of a complete "mobile office" at select Hyatt hotels and resorts.

At Hyatt, we're making it easier than ever for meeting planners to do business . Use the Hyatt Facilities Guide to start finding the information you need to schedule a meeting, to begin planning all the details, to execute your plans flawlessly. This online meeting planning guide is designed to make it fast and easy to reference our many services and facilities around the world.

Knights Inn

Great People, Great Service, Great Value : 1 Those are what you'll find when you stay at a Knights Inn hotel. Committed to exceeding your expectations by offering a level of service not usually associated with a budget brand, the Knights Inn brand prides itself on carrying out its service philosophy, "Every Knight, Just Right" - aimed at providing you with the right people, the right service and the right value to make your stay enjoyable.

With this in mind, we are pleased to offer state, provincial, federal and foreign military and government employees a 10 percent discount off standard rates based on availability. To receive this discount, you must show your government or military identification at check-in.

Knights Inn employees are committed to exceeding your expectations by adding service and value to your stay. Sure, our rooms are comfortable, our locations convenient, and our value fantastic; but it's our attitude that really makes the difference.

For more information or to make a reservation, call tollfree 1-800-418-8977, or visit www.knightsinn.com. Knights Franchise Systems Inc. is a subsidiary of Cendant Corporation (NYSE:CD).

Oakwood Worldwide

Oakwood Worldwide (www.oakwood.com) has announced that it has been awarded contracts in six

metro areas to provide extended stay lodging for the U.S. General Services Administration's (GSA) newly created Federal Premier Lodging Program (FPLP). GSA award solicitations, which began in 2001, describe the program as follows: "FPLP contracts with multiple properties in high travel destinations to create guaranteed lodging room blocks at guaranteed rates for US Government personnel on official business travel."

Oakwood was awarded six five-year contracts as an extended stay lodging award recipient in New York, Chicago, Denver, Portland, Seattle and the Washington, D.C. metro area (including Virginia and Maryland).

Each of the properties in GSA's Federal Premier Lodging Program is required to have a quality assurance plan; a customer feedback plan; be listed on the Federal Emergency Management Agency fire safety list; meet the requirements of the Americans with Disabilities Act, and meet their city's building and safety codes. The quality of the property is one of the top selection criteria in the contract award process. For more information about the government's FPLP program, visit www.gsa.gov/fplp.

For reservations for Oakwood's Federal Premier Lodging award properties or any other locations, please contact (tollfree in the US): 1-888-268-9998 or www.oakwood.com.

Radisson

Radisson Hotels & Resorts, a world leader in the hotel industry, operates, manages and franchises hotels and resorts worldwide. From our franchise partners and strategic allies, to every manager and employee at every hotel, we are committed to providing personalized, professional guest service and genuine hospitality at every point of guest contact at more than 430 hotels, representing more than 100,000 guest rooms in 59 countries.

As the Radisson brand continues to grow, our vision is centered on the quality of facilities and services, "beginning with the guest in mind." Our chief mission is to create loyal, satisfied customers who will return to Radisson properties repeatedly because of the quality and value offered.

RA.MAD.ft

:a:~:~:ranchise Systems, Inc., with over 1,000 properties in the United States, strives to offer better value, better service and a better hospitality experience through Personal Best Hospitality® than any other hotel chain in the mid-level lodging market. Ramada is classified into three distinct tiers: Ramada Limiteds, which provide high-quality accommodations at a value price, including a complimentary continental breakfast; Ramada Inns, our core brand, which provide great restaurants, enjoyable lounges and sparkling pools at a comfortable price; and Ramada Plaza Hotels, designed for the traveler who expects a little more and offer superior accommodations from bell service to business centers in select markets nationwide.

Responding to the needs of corporate travel managers, Ramada Franchise Systems introduced Ramada Corporate Select Program. Ramada Corporate Select properties are FEMA approved and offer consortium/preferred corporate rates. For more information or to make a reservation, call 1800-2 RAMADA or www.ramada.com.

TOP 75 U.S. FEDERAL TRAVEL DESTINATIONS

Super 8 Motels

For more than 25 years, Super 8 Motels, Inc., has provided clean rooms and friendly service to millions of guests seeking quality and value. Super 8 has grown to become the world's largest economy lodging chain, with more than 1,950 motels and 119,000 rooms throughout the US and Canada.

We continue to enforce strict quality control standards by inspecting each of our motels four times a year - twice the industry average. And our motels feature many of the amenities that travelers want and need, such as business services, free continental breakfast, meeting rooms, swimming pools and executive suites.

Super 8 offers the Corporate V.I.P Club, a frequent travel program available to all NDTA members. Through this special offer, you'll receive a 10 percent discount on any room, at any of our motels, any time you stay with Super 8. Simply call Super S's reservation center and give them the NDTA code:880062807873.

Visit www.super8.com or call our 24-hour toll-free reservation center, 1-800-800-8000.

Six Continents Hotels

Six Continents Hotels, the world's most global hotel company, owns, operates or franchises more than 3,200 hotels and over SIX CONTINENTS 510,000 guest rooms in close to 100 countries and territories. Its properties bear some of the most recognized hotel brands in the worldInter-Continental, Crowne Plaza, Holiday Inn, Holiday Inn Express and Staybridge Suites by Holiday Inn. Six Continents Hotels, the hotel business of Six Continents PLC of the United Kingdom, hosts more than 150 million guests each year.

Participating hotels offer Government per diem based rates to active federal, state, local and international

More than three-quarters of US travelers said they will travel in 2002 as much or more than they did last year.

Source: American Express Leisure Travel Index

employees, government contractors (CRCs) on official government travel, and also members of the military services for official and leisure travel.

Travelodge

The busy nature of a government service career makes the opportunity for a family vacation all the more exciting. So when planning your relaxing getaway, let Travelodge Hotels® help make the most of your family's time together.

As a top lodging choice among leisure travelers, Travelodge offers .several amenities designed to appeal to vacationing families.

With a number of fun extras, our "Sleepy Bear's Den" rooms are a favorite among families with children. If you're looking for extra space, our new Travelodge Family Rooms have you covered. Designed to accommodate more than four guests, these oversized rooms feature extra beds or pullout couches.

Our newly unveiled Travelodge World Resorts hotels allow our guests to enjoy a relaxing resort experience while remaining with the Travelodge family of hotels. These new hotels will be located in ten major US vacation destinations.

Reservations and further information are available by calling the toll-free Travelodge number, 1-800-578-7878, or the Thriftlodge number, 1-800-525-9055, or by visiting www.travelodge.com. Travelodge Hotels, Inc. is a subsidiary of Cendant Corporation (NYSE:CD).

Virginian Suites

The_/J~ Virginian Suites

The hospitality industry is always seeking new ways to reach its customers. The Virginian Suites response to this situation is to continue to expand upon our value-added services. We posed the question to ourselves -what might military and civilian transportation professionals desire while staying in a hotel? Our response - How about free cars for hotel guests!

The Virginian Suites is known for a number of things among transportation professionals. First, our guests are

always accustomed to receiving a great value. And now, after a recent major renovation and property upgrade we look even better on the inside. What can we do to make things even more comfortable, more enticing for our guests? How about offering a car with your suite while you stay at the Virginian so that you can enjoy the city or to get you to that important meeting on time. It's called our Room and Ride Package! You can't let this Suite deal slide, if you'll pay for the room, we'll pay for your ride! This package includes a studio suite with fully-equipped kitchen, queen-size bed, mid-size-4-door rental car with unlimited mileage, continental breakfast and wine with cheese and crackers upon arrival.

It's simple. When making your reservation, please ask for the "Room and Ride Package" and our reservations department will arrange for your rental car. Call our Reservations Department at 1-800-275-2866 or email us at dos@virginiansuites.com. Internet: www.virginiansuites.com.

Wingate Inn Hotels

. Featuring sophisticated, consumerbased technology and comfortable,

rooms, Wingate Inn hotels are the perfect place to take yourself or your family.

At every Wingate Inn hotel you'll find free guestroom high-speed Internet access connections, guestrooms (12' x 28') that are 17 percent larger than average hotel rooms, inroom cordless phones and two-line desk phones with dataport, speaker, conference call and voice mail capabilities, and 24-hour business centers with free usage of fax, printing and copying equipment.

Although focused on providing efficient working conditions for the business traveler, Wingate Inn hotels also provide amenities for leisure travelers such as in-room entertainment systems that feature pay-per-view movies and Nintendo 64 games, whirlpools, exercise facilities, free accommodations for children 18 and under accompanied by adults, and in-room safes, coffee makers, hair dryers and ironing boards with irons. On top of all of that is an expanded continental breakfast featuring over 40 items and the Wingate Inn 100 percent guest satisfaction guarantee.

For more information on Wingate Inn hotels, visit the company's website at www.wingateinns.com.

Car rental companies were quicker to respond than either airlines or hotels to the sluggish economy and the events of 9/11. As a result, lower inventories have meant that rental rates have been increasing in the industry. Some companies have cut up to 25 percent of their fleets while posting demand reduction of only 10-15 percent. In Boston, for example, daily rates are up more than 20 percent. Compare that to 4 percent and 16 percent reductions, respectively, in average hotel rates and airline fares. According to industry analysts the increase is long over-due with rates virtually stagnating

since the early nineties. Although costs to the buyer have actually risen during the last 10 years, it has been mainly due to the flood of extra taxes and surcharges that have been added - increasing the base rate by nearly 30 percent.

BY THE NUMBERS

• 53 percent - highest rental car rate increase of any major US city (Orlando).

• 12 percent - decrease in full-size rental car rates in New York City, post-9/11.

• February - a "slow month" for rental car activityactually exceeded December, a "peak month".

• Honolulu - the "cheapest" major city rental car rates (average of $41 per day, full size).

Advantage Rent-A-Car

Government rates available for official and leisure use, with unlimited mileage. Advantage has over 135 locations in 9 states, located throughout the West and Southwest. For reservations and information please call 1-800-777-5500.

Alamo Rent A Car

Alamo

Alamo operates in more than 500 locations around the globe. Alamo offers corporate rates for official government travel, and discounted leisure rates for active duty and retired military and federal government employees. For reservation information call 1800-GO-ALAMO, or access us on-line, at www.alamo.com

Avis Rent A Car

AVIS

Avis Rent A Car System, Inc. and its subsidiaries operate the world's second largest general-use car rental business, providing business and leisure customers with a wide range of services at more than 1,700 locations in the United States, Canada, Australia, New Zealand and the Latin American/Caribbean region.

Avis is recognized as the industry leader in applying new technologies and is one of the world's top brands for customer loyalty. The company is a wholly owned subsidiary of Cendant Corporation (NYSE:CD) and has marketing agreements with Avis Europe Plc, a separately owned UK-based company owning or franchising an additional 3,050 Avis locations in Europe, the Middle East and Africa. For more information, visit www.avis.com.

Dollar Rent A Car

Our foundation is built on a • philosophy of exceptional customer service. That principle is passed on to each employee through our unique Customer First training program.

Our attention to customer service and our fleet of fine quality DaimlerChrysler rental cars and car hire products, is complemented by our strong line-up of business travel and

vacation planning services available at most Dollar Rent A Car locations.

Our travel partner program features major airlines such as Southwest, Delta, Continental, Hawaiian, Aloha, Northwest and more!

Our special rental car offers and low everyday rates assist you in keeping your travel plans within your budget. Dollar Rent A Car has convenient national and worldwide car rental locations to service you. Our Fastlane car rental program will get you in and on to your destination in a flash! For more information on Dollar Rent A Car, visit www.dollar.com.

Europcar

Europcar, a 100 percent owned subsidiary of the Volkswagen Group, operates ca.r rental service at approximately 2,600 rental locations in approximately 100 countries and territories around the Globe - outside of North America.

As a company that strictly operates overseas, Europcar is uniquely qualified to provide the answers to all questions about renting and driving outside of North America. That is why the US Government did not hesitate to accept Europcar as an official supplier despite the fact that the company does not rent cars in North America.

For rates and reservations book online at www.EuropcarAmericas.com. Contact your Travel Agent or the Europcar reservation and Information Center toll free at 1877-940-6900. Enjoy up to a 15 percent discount. Be sure to mention CD# 45188962 at time of reservation.

Hertz

If you're a US Government employee or a member of the US Military, Hertz has a world of special savings available for both official and personal travel. With approximately 7,000 locations in more than 140 countries, there's a Hertz location almost anywhere you need to go.

As a government employee, whether you are an official government traveler or renting for leisure, Hertz has a special program designed for you. Benefits of renting Hertz for your car rental needs include LDW and liability included on official business rentals, discounted rates for official and leisure travel, a fee waived ($50 value) Hertz #1 Club Gold® Application, not to mention discount coupons and perks for choosing Hertz.

Show your US Government identification or Hertz US Government Discount Card to take advantage of savings on daily, weekly and monthly rentals for your personal and vacation travel. Hertz value-added offers/upgrades, available through your US Government agency or association, can save you even more time and money.

If your rental qualifies for miles/points through one of our Travel Partners, be sure to mention your frequent traveler number at the time of reservation and provide the necessary information at the time of rental. The bonus you earn is in addition to your Hertz-US Government CDP savings.

For more information call the Hertz Government Desk at 1-800-654-6511.

National Car Rental

f$i National car Rental

National Car Rental, headquartered in Fort Lauderdale, Florida, is one of the world's largest vehicle rental companies with more than 3,000 locations serving 67 countries worldwide. With on-site locations at more than 250 major airports in the United States, National has been the preferred rental choice for millions of business and leisure travelers worldwide since 1947. National can be found on the Internet at www.nationalcar.com.

Thrifty Car Rental

Booking a car online with Thrifty has never been easier. Thrifty launched a revamped web site at Thrifty.com that includes a time saving 5-step booking process that allows users: to view rates for all available car types at one time; the ability to select optional equipment; to calculate estimated total charges (including local taxes, surcharges and airport fees); to change or cancel a reservation that was made previously; to book one-way rentals (where available); to receive e-mail confirmation of the completed transactiop, driving directions and printable maps from Mapquest ; to view Thrifty.com in English or French; and to receive personalized service for Blue Chip Express Rental Program® members.

With the Blue Chip program, you'll speed through the check-in process in our Express Line. Thrifty's Government Preferred Credential Card entitles govern-

ment employees to great benefits and perks at Thrifty locations nationwide. To make a reservation with Thrifty, contact your professional travel consultant, call 1-800THRIFTY,M in the US or Canada, or log on to the Thrifty web site at www.thrifty.com.

Arven Freight Forwarding

Arven Freight Forwarding

Domestic and International freight forwarding, warehousing, moving and storage of household goods. Military approved household carrier. Bonded carrier, military approved warehouse.

Atlas Van Lines

Motor carrier, forwarder and broker of household goods, special products, exhibits and general commodities. www.atlasvanlines.com.

Interstate Worldwide Relocation

A full-service relocation management company in Springfield, Virginia, Interstate selects companies that combine experience and expertise in their particular disciplines as its business partners. By continually adding to this partnership group, we ensures that our clients continue to benefit from quality service providers.

Although Interstate offers a full menu of standard relocation services, it also offers the resources to create new benefits to match an individual client corporation's needs. More traditional services include: relocation process management, policy development, home marketing assistance, home buyout programs, home finding, household goods transportation management, expense tracking, mortgagee assistance, rental assistance and international destination services.

American Moving and Storage Association

Industry-wide challenges require the focused response of a unified industry. The unified voice of the moving and storage industry is the American Moving and Storage Association.

Put succinctly, our mission is to "represent and enhance the domestic and international moving and storage industry." To carry out this mission, AMSA boasts a professional staff of talented individuals, well-versed in the dynamics and complexities of the moving and storage industry, and highly-skilled in a variety of disciplines, ranging from lobbying congress to knowing how to get the most value out of the internet.

Mayflower Transit, LLC

Worldwide provider of total transportation services. Mayflower's more than 400 agents specialize in the transportation of household goods, electronics/high value products, trade show exhibits and general commodities. Our military network ensures a reengineered move no matter where you are relocated.

NA-rl3~AL

National Van Lines

National Van Lines' perspective on working with the DoD on the Personal Property program is: 1) Focus on the customer

and lose the entitlement attitude; 2) We must provide quality service. These pilot programs pay at commercial rate levels, which will allow us to field quality people who can perform their jobs with an overall "customer service" attitude; 3) Agents who succeed in the new Personal Property Program will provide hauling support. With a high proportion of military shipments moving in a shorthaul radius, agents that can provide the equipment to support those shipments will be in great demand; and 4) Embrace new technology.

UNJJED.

VanLines

United Van Lines, LLC

VanStar, United's satellite-supported communications and vehicle location system, facilitates communication between van operators and United World Headquarters personnel, improves overall customer service, and permits last minute routing changes to avoid shipment delays. Through VanStar, each van's location is automatically tracked every hour. Customers can monitor the progress of their shipments via the Internet-based "RapidTrac" system, removing some of the anxiety often associated with relocation."RightTrac" eliminates concerns about potential lost items through bar-code inventorying of items as they are loaded on the van and again at delivery. For further information, visit United's Web site at www.unitedvanlines.com.

Getting timely information to the traveling public remains a very important and very expensive undertaking. Cost-cutting methods are eagerly sought throughout the travel industry. Most noticable to air travelers is the elimination by most airlines of their printed timetables. Those airlines that still publish them have reduced the contents dramatically. Abbreviations and codes abound. Airports are listed by their three letter codes and nice-to-know information like airport diagrams, types of aircraft, etc., has been eliminated. More and more transportation schedules and fare information is available only

Consumer Travel Inform ation

The Air Travel Consumer Report published by the US Department of Transportation Is desiped to assist consumers with Information on the quality of services provided by the airlines. The monthly report rates the carriers along four broad categories of service: flight delays, mishandled baggage, bumped pasengers, and comsumer complaints. The report can be downloaded via the lntemet at www.dot.gov/alrconsumer.

on-line, and by telephone - talking to a "live" operator comes only after listening to a long series of menus. Much travel information that was once free is now available only through paid subscription services. Today, travel websites are the principal way most people get travel information, although a leading consumer publication shows that none of the popular websites list all of the available information, and no single site consistently produces the lowest fares.

BY THE NUMBERS

• 44 percent - the number of times the leading travel website came up with the lowest fare.

• 6 - number of clicks (once flight and fare are found) to book a flight on-line.

• $1 .95-$20.00 - range of processing fees added to purchase of an airline tickets on the web.

• 76,000 - number of hotels worldwide listed in a recent OAG Official Traveler guide.

MILIT.611¥

PUBLICATIONS Z:.~.

Military Living

Military families have a unique advantage when they travel in uncertain times because they are able to use temporary military lodging, travel Space-A on US military aircraft or utilize military RV, camping and recreation areas which are located on US military installations. The military's security at this time provides a lot of comfort to the current military force as well as to military retirees who have served our nation in the past.

Military Living Publications has published morale-boosting military travel information for almost 35 years. This small, family business has helped not only military personnel and their families, but the military's bottom line in becoming self-supporting in military lodging and recreation activities.

Space-A Air Travel is believed to be one of the key reasons that military can and do travel as much as possible. Military Living is there to assist with their many books, maps, atlases and all-ranks military travel newsletter, R&R Travel News. Visit Military Living's website at www.militaryliving.com.

OAG

GAG

The OAG flagship government travel product is the OAG OFFICIAL TRAVELER Travel Information SysWhere travel begins'" tern. It provides government and military travelers access to all published worldwide direct and connecting flights from over 800 airlines and over 76,000 domestic and international hotels. There are two new features added to the System that make travel planning significantly easier, Flight Availability and Flight Status. The Flight Availability feature can tell you if there are seats available on your selected flight before you call your TMC/TMO. Flight Status tells you if your flight is on time before you leave for the airport. It also provides you with gate and terminal information along with baggage claim assignments. The System also displays full details on all GSA contract flights and government discount hotels, as well as worldwide government per diem rates, Fire Safety Act (FSA) certified hotel properties and worldwide city destination information. OAG is committed to responding to the needs of our global customers, with on-going enhancements to our product line, including our newly released self-booking system, the OAG OFFICIAL TRAVELER Travel Network, www.HotelsAtPerDiem.com, and OAG Mobile Solutions (Palm VII and WAP applications). Contact us at www.gov.oag.com, by email atgovt@oag.com, or 1-888-580-3817.

National Travel Forum 2002

The second bi-annual National Travel Forum will be held by the General Services Administration at the Opryland Hotel in Nashville, TN, June F-20, 2002. 1500 attendees and 200 exhibitors are expected this year. The NDTA PTSC is on the program.

This conference will provide tne necessary information exchange, education, and policy updates to enable Federal travel managers to lJetter perform their job of managing the Government's travel. Visit www.nationaltrave/2002.org, or call 202°601-2826.

American Express Government Services

®

American Express has made a commitment to become the US Government's premier travel partner in the reinventing of Governmental travel. We applied the unparalleled experience we acquired in helping corporate America streamline their processes to developing solutions to address the increasingly complex travel challenges facing the US Government. We have already streamlined processes for many of the Government agencies we serve. Additionally, we are the travel agency selected to develop and implement the DoD's Defense Travel System. We are committed to extending and enhancing our partnership with the DoD and to establishing a state-of-the-art travel management services program: a program that will become the standard for Government and corporate travel into the next century.

Tiere are fewer than 1600 travel agencies left in the US today, thanks to the triple-body blows of zero airne commissions, the sluggish economy and the events of 9/11. That's about 6 percent fewer than August, 2001, although considerably less than the 20 percent drop that pessimists had predicted. Consolidations, acquisitions and mergers are accelerating. Just like drug stores, hardware stores and other traditional "home-owned" businesses, the "mom-and-pop" agency is fast becoming a thing of the past. Fee-for-service seems to be the battle cry for the industry. Driving the agency's response are the efforts of large travel buyers to reduce travel expenditures. A recent survey found that a near 60 percent reduction in air travel and hotel expenses was a primary goal of most travel managers. Meanwhile, the congressionally mandated commission to study how to improve the travel agency industry and enhance consumer access to information has until November 16 this year to present it's findings.

BY THE NUMBERS

• 52 percent - percentage of corporations reducing number of business meetings to reduce travel costs.

• 51 percent - percentage of travel managers saving travel dollars by booking "discount airlines."

• $21 million - estimated cost to travel agencies of "foregone" airline commissions in 2001.

• 90 percent - percentage of meetings cancelled after 9/11 that planners say they will reschedule.

Government Senices

CarlsonWagonlit ~if

Carlson Wagonlit

One of the world's leading travel and expense management companies serving corporate, leisure, government and military travelers. Carlson Wagonlit created the first truly multinational presence for corporate travel management. Its global strength was enhanced when US-based Carlson Travel Group and French-based Wagon-Lits merged to form Carlson Wagonlit Travel. Carlson Wagonlit continues to develop in key markets, including Asia Pacific and Latin America. Our strategic vision is: "To be the leading supplier, worldwide, of travel and expense related business services with strategic clients who look to us as an integral component of their business success." With over 140 offices worldwide, Carlson is a true global leader in travel and expense management.

FlightTime

FlightTime, the global aviation network provides specialized charter service to business and leisure travelers, continued page 22

Viewpoint: Post 9/11, Travel Agents Still Move the Industry

by Denise McShea, PTSC Chairperson

Early in 2001, the travel trades were touting the industry as robust. Although travel agencies had in recent years been forced to react to such changes as slashed commissions and the growth of direct online booking, the industry as a whole was in an upswing. Industry leaders were optimistic and enthusiastic about meeting challenges head-on in order to serve customers the way they wished, all the while maintaining or improving profitability.

But on September 11, of course, everything changed, and the travel industry faced unprecedented turmoil. Not only were commercial jets used as a means of mass destruction, but consumer confidence in travel plummeted as fears about airline security, slashed travel budgets, and the emotional need of many to stay close to home resulted in the lowest travel dollars spent in recent history. Countless US corporations put out directives limiting or eliminating business travel; the leisure side of the business was similarly forced to a standstill.

According to a survey conducted by the Business Travel Coalition just days after the attacks, nearly 90 percent of respondents thought their employees would cut back on travel in the coming weeks, and 56 percent said their level of confidence in the US aviation system was eroded "very significantly." Sure enough, these projections rang true in the following months. Most large travel-management firms weathered - and continue to weather - the industry crisis via staff furloughs and layoffs, and reduced employee hours to meet reduced workloads while the airlines, hotels, tours, and rental car companies worked and waited out the downturn in travel.

As of this writing, nine months after the attacks, the industry appears to be recovering, slowly yet steadily. In April, the Department of Transportation determined that most of the major airlines filled a higher percentage of seats in the first quarter of 2002 than the last quarter of 2001, and hotel occupancy revenue and rates were on the rise. Some travel management firm customers - notably government clients - are back to normal levels of travel. And in an example of truly "making lemonade out of lemons", the latest reduction (or elimination) of commissions has actually helped some agencies, which can now price service fees to a higher level since customer groups are more receptive to these fees and understanding of the economics of the situation.

Naturally, travel's woeful tale has caused many consumers and business analysts to theorize that the industry is in dire need of a major overhaul. With business and profitability at all-time lows and rampant layoffs across the board, they surmise, isn't it time to fully automate travel and say goodbye to travel agents?

The travel industry's response: Absolutely not! Travel agents are the heart and soul of the industry, and although travel has experienced very difficult times in the last decade, agents keep the business going.

Although all major travel-management firms have embraced Web-based reservations and other technology,

they know full well that the tech-driven world is not always user-friendly, and can be deceiving if the user doesn't know its pitfalls. Similarly, corporations and organizations that choose to cut back on travel services quickly learn that this doesn't make up for decreased customer satisfaction and, quite frequently, higher prices/lower value in the long run.

An American Society of Travel Agents (ASTA) slogan proclaims, "Without a Travel Agent, You're on Your Own", succinctly summarizing the value of the human touch in a very personal industry.

SO WHY ARE TRAVEL AGENTS HERE TO STAY?

Travel agents save travelers money. Travel agents' firm partnerships with suppliers and up-to-the-minute updates and deals result in optimum value for travelers. And don't forget productivity dollars - until you've spent two hours searching for a low-fare, no-connection flight out of three different airports, or second-guessing the recommendations of a fly-by-night online provider, you may not realize how much better spent your time could have been doing what you specialize in. In addition, many travel-agent specials are negotiated months in advance, so great deals weather the ebbs and flows of price wars.

There is no other single source that can disseminate travel opportunities and information on such a wide scale as travel agents can. According to ASTA's Web site, agents book 75 percent of all air travel, 30 percent of all hotel reservations and 95 percent of all cruise reservations. Quite simply, travel agents are the framework that connects thousands of travel suppliers in their mutual mission of moving people from here to there.

Agent expertise comes even more into play when the travelers are from the government and military, with special per-diems, rates, specifications, and timeframes.

Travel agents are 100-percent live. Anyone who has shopped online - whether for travel or a new shirtknows that transactions are processed in mere .seconds. But what happens when plans change, weather intervenes, meetings are rescheduled, or flights are cancelled? That's just one area where the human touch is so crucial. "When travelers are in trouble at the airport, the first call they make is to us. They don't need to stand in long lines when they can make one quick call and be rerouted in minutes. We add to the quality of life for our customers," explains Shelley Bickner, SatoTravel's Director of Navy Operations.

Clearly, travel has had a lot to overcome since last September, and the travel industry isn't out of the woods yet. Luckily, travel agents continue to impart their knowledge and wisdom to customers who are increasingly realizing the value of having an expert on their side - especially now that travel, and the world, have become infinitely more complicated. DTJ

The opinion expressed here are those of the author and not necessarily of the Editors, the Editorial Review Board, or the NDTA.

military groups, sports teams, corporations, meeting and travel planners worldwide. FlightTime also operates an online charter reservation service.

Gelco Government Network

Gelco Information Network

Gelco Travel Manager is the proven business travel management solution for government, reducing administrative costs up to 50 percent and increasing efficiency as much as 93 percent for more than 110 federal agencies and over 300,000 travelers. No other integrated solution for government travel expense management can meet the challenge like Travel Manager.

CWIEGA

WORLD TRAVEL

Omega World Travel

Omega World Travel is a topten travel company in the US and the largest woman-owned travel agency in the nation Omega, with over 220 offices nationwide, provides all travel services to more than 150 government agencies and government contractors. Omega has developed specialized products to enhance service to this unique clientele including: automated reservations via telephone, facsimile or e-mail; automated travel authorization approval; Omega's 1000 Best Hotel Values for Government Travelers and Contractors; and more. Omega also provides travel services such as air, hotel and car rental reservations, low price guarantees, man-

agement reporting, 24-hour service, worldwide affiliates, meeting planning, and vacation planning.

Sato'Iravel .,,~~

A Na>igant International Co mpan y '>

SatoTravel

SatoTravel is an award-winning global travel management firm that is among the top 10 in the country. The company has always operated independently of the government: first as an airline consortium, and since 1999 as wholly owned by a private group of investors committed to upholding the mission of the armed forces through its services.

SatoTravel serves the military and American companies, bringing the best practices of the military and corporate worlds together. The company's flexibility and expertise allow it to respond to whatever situations arise, at times of conflict and peace alike. SatoTravel strives to maximize compliance with managed travel programs and provide travelers with the excellent customer service. SatoTravel also provides the military with customized programs, technology and services to meet its unique needs.

DTJ

All NDTA members in the passenger travel and related services industries were invited to contribute their company news for this section. All news items were printed as received or if made available. Some information was printed as reflected on corporate web sites or applicable public information pieces. For more information on these companies, please visit their respective web sites.

DTJ and NDTA Staff Changes

Both Ed i t or a nd Managing Editor of the Defense Transportation fournal (DTf) are changing hands. As mentioned on page 3, Dr. Kent Gourdin, from the College of Charleston, will become the new DTf Editor later this year, replacing Dr. Joseph Mattingly who has served as Editor since April, 1984.

And, effective this issue, the position of Managing Editor of the DT[ has changed with the creation of the new position of NDTA Director of Public Relations. Ms. Susan Leigh has assumed responsibilities for both positions as well as Membership Development. The new staff position at NDTA Headquarters will concentrate all aspects of internal and external promotiom, pllhlicity, publications and printing under one umbrella.

Susan's most recent position before coming to NDTA was as an Area Training Manager for US Airways in the Arlington, VA headquarters. She has a diverse profession~ al background in Customer Service, Sales Support, Training and Project Management in past positions at Bell Atlantic Mobile, EDS and US Airways . Susan holds a BS in Business Administration from Florida A&M University and a MA in Corporate and Public Communications from Seton Hall University.

In her newly created position, Susan will be responsible for enhancing NDTA's public image through press releases and for bringing media attention to NDTA's Annual Forum and other major Association programs She will communicate NDTA's message to its membership through her supervision of the DTJ and the NDTA Gram. Susan succeeds Colonel Denny Edwards, USA, (Ret.), who will continue to contribute to the Journal, but will serve primarily as NDTA's Marketing Director, and Forum and Symposia Exhibits Manager. Denny became the DTJ's Managing Editor shortly after General Honor was el <;:ted Pr~sident in 1989. During his 12 years as Managing Editor, improving the fournal was a continuing goal of his and General Honor ' s throughout the General's 13 years -of leading the Association . With determination, - and the cooperation of a small, but dedicated advertising and op etatfonal staff at Carden Jennings Publishing Co. a:nd the NDTA Headquarters, the DTJ was transformed from a money-losing, primarily black and white journal that averaged less than 39 pages and 6-8 regular advertisers in 1990; to today's high quality publication, frequently running 100+ page issues, with a firm foundation of advertisers generating a positive cash flow. DTJ

Introduction

Prior to September 11, 2001 the line delineating national defense expenditures and other expenditures in the federal budget was reasonably clear. And civil expenditures that became defense expenditures in time of war or national emergency were well understood. For example, the Coast Guard, as a peacetime component of the Department of Transportation, came under Navy direction, while the National Guard, nominally under command of state governors, was federalized. Plans were also in place to make available private sector maritime assets for national security as needed. (1)

On the other hand, not considered a defense expenditure was airport security (2); security for public utilities such as power plants, including nuclear; water supply sources; communications; and transportation infrastructure, including seaport security, security for public buildings and monuments, and other likely, high visibility federal, state and local terrorist targets.

Post September 11. 2001

What has become a general rule since 9-11 is that as one goes down the list of likely terrorist targets - from most likely to less likely - the issue of funding to protect such targets gets more contentious. Thus, as more federal funds have been budgeted for war on terror expenditures, together with the uncertainty as to future federal deficits, the tendency at the federal level is to assign more funding responsibility for homeland security at the state and local level to state and local governments. And as might be expected, state and local governments have not gladly acquiesced with regard to funding their new responsibilities. (3) They point out, for example, that local police, firemen and medical facilities will be the first line of defense should a terrorist attack occur and that significant federal funds should be made available to train and equip these agencies. (4)

Following the September 11, 2001 terrorist attacks on New

York City and Washington, D.C., a cabinet level position was created by President George W. Bush - the White House Office of Homeland Security. While it was billed as a cabinet level department it was not formally designated a "cabinet" position which would require Congressional approval. (5) Creation of the Office of Homeland Security was generally applauded by the Congress and public but it left many unanswered questions. In this respect, there are over 45 different agencies involved, one way or another, in homeland security, including the Federal Bureau of Investigation, the Central Intelligence Agency, and uniformed service intelligence agencies, all of which can be expected to jealously guard their turf. (6) Thus does a vexing question arise as to what extent will the Office of Homeland Security have the authority to coordinate the activities of these and other agencies? At present the Office does not have a budget, which as every student of business administration knows, is an absolute requisite to successful management of any enterprise.

Former Speaker of the House of Representatives, Newt Gingrich, stated the problem in this way.

Will Tom Ridge have a lot of access (to the President) for 90 days? Yes. Will he have a lot of access for three years? It is impossible. No presidency could stand that unless we were under attack. So (the Office of Homeland Security) will become an office comparable to the drug czar, not comparable to the National Security Advisor, which is why, to be effective, he has to have line item power and he has to have a budget. (7)

Speaker Gingrich also recommended that a homeland security office should be an actual cabinet position and that office "ought to be built around the Federal Emergency Management Agency." (8)

Even more contentious than the structure and authority of the Office of Homeland Security is what constitutes a major homeland security need and what priority should it be given? The problem is that many agencies (federal, state and local), private sector businesses, and other private sector and quasigovernment organizations will assert their importance to homeland security, using arguments, not unlike arguments used by watchmakers and the steel industry of centuries past with respect to their importance to national defense.

The case of the National Rail Passenger System, Amtrak, is instructive in this respect and clearly shows the outline of debates still to come with regard to what is a homeland security need and how and whether it should be funded.

In 1970 Congress relieved the nation's railroads from providing rail passenger services that had been posting deficits for almost three decades. In its place, a for-profit, national rail passenger service (Amtrak) was created and was to be initially maintained with government subsidies. Since its creation, the system has never posted a profit while receiving billions of dollars in government funding. In 2001, the Amtrak Reform Council, as mandated by law, made a series of recommendations concluding that the present rail passenger system could never achieve profitability with its present route structure and management organization. (9)

In his proposed FY 2003 budget, President Bush allocated $521 million to temporarily keep Amtrak's rail system in place. Amtrak officials, however, argued that $1.2 billion is needed to maintain and improve the system. In essence, they rejected the Reform Council's recommendations. Post 9-11 arguments for an expenditure of $1.2 billion include: Amtrak's passenger numbers have increased in the post 9-11 period. Moreover, they have shown a steady increase over the past five years. Amtrak revenues and ridership have increased while airline passengers and revenues have decreased. In December 2001, passenger miles on Amtrak rose by 3.8 percent; domestic aviation passenger miles decreased by 13.2 percent.

The United States requires a national passenger rail system. It is a matter for Congress to determine Amtrak's scope of operations and funding, not an appointed council. (10)

At no point, however, do Amtrak supporters claim that with a $1.2 billion grant the present rail passenger system will achieve profitability, only that an improved system will remain in place. (11)

Prior to 9-11 the conventional wisdom was that Amtrak could not reach a Congressionally mandated goal of self sufficiency and that recommendations of the Reform Council be implemented. In the post 9-11 period, however, Amtrak supporters, mainly Amtrak management, the National Association of Railroad Passengers, and rail operating unions, sensing a window of opportunity, have renewed their case for increased Amtrak funding. Gone is the argument that, given time and money, Amtrak could achieve profitability. In its place is the unstated but implied argument that in the post 911 period the US needs a rail passenger system as an alternative to terror-targeted airline travel. Not stated is that with pre-

sent and proposed airport security measures, air travel will again be the safest and preferred mode of long distance travel. Implicitly assumed is that those airline passengers lost to railroads after 9-11 will be lost forever -a heroic assumption at best.

Budgeting For Homeland Defense

In December 2001, after an extended partisan debate, the Congress agreed to provide $20 billion in FY 2002 for an anti-terrorism package. The figure was agreed to only after a number of tradeoffs between domestic programs, the defense budget, and funds to prosecute the war on terrorism took place. In his 2003 budget, President Bush requested $38 billion for the war on terrorism. The proposed amount and how it should be allocated will be vigorously debated and ultimately modified.

A beginning to understanding how the budget for homeland security will be crafted is to appreciate the fact that as any budget is debated, it will be subject to tradeoffs similar to tradeoffs made in defense and other cabinet level expenditures. For example, as the price for supporting a particular item in the defense budget, members of Congress representing districts where defense facilities exist, or where defense contractors are located, will trade their votes in return for funding weapon systems or retaining defense facilities in their districts with little regard to Department of Defense wishes. So too will such tradeoffs take place in putting together a homeland security budget. Examples of where such tradeoffs might occur include funds to meet the threat of bio-terrorism, funds for local law enforcement, funds to provide vaccines for anthrax and exposure to radiation, funds for airport security, funds to pay for national guard units called to active duty - and the list goes on. There will also be inter-department tradeoffs such as fewer F-22 fighter jets at $83 million a copy, more funds for CIA agents in the field, or more funding for $5 billion aircraft carriers which earned their keep in the Afghanistan conflict, and less for seaport and highway security.

Another consideration in developing a department budget is the likelihood and extent of cost overruns. As a general

not only are we just minutes from National Airport, the Pentagon, Navy Annex, DJ.A. Headquarters, most government buildings and Metro-our newly renovated suites give you amenities that rival those of more expensive hotels.

+ Spacious suites with full kitchens

+ Complimentary Continental Breakfast on weekdays

+ Pool and exercise facilities

+ Free shuttle to Rosslyn Metro during rush hour

+ Free local phone calls, on-site parking, and Cable TV with HBO

rule, and well documented, is that large cost overruns can be expected in (a), new budget categories, e.g. - the creation of the Departments of Education and Energy in the 1960s and 70s; and (b), existing categories where funding has been significantly increased from one fiscal year to the next. Both of these conditions exist in funding the war on terrorism.

A third consideration that will impact on a homeland security budget is (a), an estimate of the duration of the conflict accepting the fact that as time passes there will be diminishing public support; and (b), the degree of uncertainty with respect to individual line items in a homeland security budget. In this respect, funding to maintain "X" number of national guardsmen for a fiscal year is relatively certain. How much to allocate to meet a bio-terrorism threat should the United States initiate a major military operation against Iraq - how much to increase vaccine stockpiles, expand medical capabilities, and protect food and water sources - is highly uncertain.

Proposed Budgets for National Defense and Homeland Security. FY 2003

President Bush has proposed a federal budget of $2.1 trillion for FY 2003. This budget includes $379 billion for military spending (10 percent increase) and almost $38 billion for homeland security, a $18 billion increase over the $20 billion anti-terrorism package passed by Congress in December 2001.

Equally important with respect to funding the war on terrorism, is President Bush's request for $746 billion in discretionary spending in FY 2003 (discretionary spending is that amount in excess of spending mandated by law). For example, the proposed Health and Human Services budget includes $429 billion for mandatory programs and $60 billion for discretionary spending. Of the $746 billion discretionary spending authority requested, the Department of Defense and Homeland Security would receive $391 billion. The Departments of Defense, Transportation and Justice would received 61 percent of the total. Other departments/agencies with significant increases are Health and Human Services, the Department of Energy and FEMA. (12)

Since the September 11, 2001 terrorist attacks on New York City and Washington, DC, approximately $100 billion has been spent and/or requested to conduct the war on terrorism. If all of the estimated $100 billion was spent as planned, with no cost overruns, it would be a unique event in the history of federal budgets. Thus, if it is granted that overruns will occur, the question becomes in which categories are they more likely to occur and by what amount? In approaching this question, several assumptions must be made. Their basis in logic is left to the reader.

1. More uncertainty exists in construction, manufacturing and research projects when contrasted with "new people projects." In this regard, personnel can be added to or let go as circumstances require (giving due consideration to federal and state civil service laws), while capital projects, on the other hand, are more difficult to scale back or abandon once started.

2. Funding new agencies/departments generates greater uncertainty with respect to stated goals than do existing agencies which are expanded. This is simply a matter of climbing the learning curve in terms of efficiency as time progresses.

3. As a general proposition, "discretionary spending" causes more uncertainty with respect to end results. Why? Simply because there will be more claimants. Many legislators that were not able to include their programs/projects under mandatory outlays, will get a

"second bite of the apple" when discretionary spending is proposed for a department or agency. This will prove doubly true in the case of homeland security, a concept that can offer shelter to almost any past or present program with a congressional champion.

What then, if anything, can be predicted, based on past data, with respect to increased defense spending and homeland security funding? Prior to 9-11, President Bush mandated a bottom up review of defense spending, believing that conflicts of the 21st century would be significantly different from previous conflicts and would require new and different capabilities. The commitment of US forces in Afghanistan, however, reinforced the case for funding a number of older conventional weapons for use in 21st century wars, i.e. - aircraft carriers, strike fighters, bombers, and specially trained ground forces. To the extent that these items are replaced and/or added to, then cost overruns should be manageable. To the extent that new "conventional" weapons are funded, i.e. - the F-22 fighter jet and the DD 21 destroyer, can larger cost overruns be expected.

President Bush's FY 2003 budget also included over $50 billion for information systems and information technology. Much of this will go to research, and as noted earlier, research projects are likely candidates for significant cost overruns.

In 1995, a report by The Standish Group International, Inc. titled "Chaos Report," pointed out the likliehood of information system project cost overruns. Later findings by this group cite:

40 percent of IT application development projects are canceled before completion.

33 percent of the remaining projects are "challenged" by cost/time overruns or changes in scope.

Together, failed and challenged projects cost US companies and government agencies an estimated $145 billion per year.

It is also noted that according to project management analysts, 40 percent of all IS projects fail. (13)

Conclusion

America's war on terrorism is and will be a costly undertaking. It will rely on both old and new technologies. In calendar years 2002-2003, large cost overruns can be expected to occur and numerous management inefficiencies identified. This report has attempted to point out the where and the why.

In this context, it might be noted that the war on terrorism is not unlike the shakedown cruise of a new kind of warship. By definition, problems will occur. Some components and systems, including personnel, will work better than others. Many will be abandoned or replaced as experience is gained. The important thing, however, is for the public to be patient and tolerant, not of overt waste or mismanagement, but of the inherent problems in fighting a kind of war few envisioned prior to 9-11.

And while it would seem appropriate to conclude this paper with an estimate of the cost of cost overruns, failed, terminated, or revised homeland security programs, and failed personnel, it simply cannot be done. On the high side the estimate would be infinite. On the low side, based on historical data, 20 to 25 percent of appropriated monies. All that can be hoped for is that the American public will stay the distance as did the public in conflicts past. OTJ

Space constraints in this issue of DTJ prevented publishing of references. For references, contact kmassey@cjp.com.

MTMC Symposium and NDTA Expo Photo Album

Wyndham Anatole Hotel • Dallas, TX Sponsored

25-28 March 2002

During the MTMC Symposium, and to a standing ovation, LTG Edward Honor, USA (Ret.), NDTA President, was presented with a copy of the book, The Army, published by the Army Historical Foundation. "MTMC has meant a great deal to me. It is a great organization. I have truly enjoyed its people," said Honor. LTG Honor will retire this year after the NDTA Forum in Greensboro.

Engraved on the cover of the book was the inscription: "For your unselfish service, teaching us the true meaning of industry partnership, and for providing outstanding leadership in developing global transportation solutions."

t e

Montgomery Chapter

In May, the mayor of Montgomery, Alabama, Bobby Bright, signed a Mayoral Proclamation declaring the week of 13 May to be National Transportation Week, and the 17th of May as National Defense Transportation Day.

above: seated Mayor Bobby Bright; I to r: Walter Dzialo, President Mid-South Region; SSgt Scott Beard; and Lt Tim Wright, President, Montgomery Chapter

Also in May, Tim Wright, Ron Lacour and Walt Dzialo made a trip to Auburn University to present scholarships to two deserving students majoring in transportation/distribution.

New England Chapter

On 24 April, the officers of the New England NDTA Chapter met at the Boston Mariner's House to discuss the feasibility of revitalizing the Chapter. For several years, meeting attendance and participation has declined, despite the roster of members remaining relatively steady.

LTG Honor was invited to this meeting. LTG Honor provided insights and suggestions based upon his experience working with NDTA Chapters. After a spirited discussion, the following actions were resolved. The New England Chapter will begin meeting

r N e vv s

again next fall. Meetings will focus upon an annual Chapter theme, the first will be "Transportation Security." We will also seek to recruit new members from other transportation arenas.

Okinawa (INTA) Chapter

On 27 April the Okinawa Chapter hosted it's first ever Transportation Exposition at the Schilling Recreation Center, Kadena Air Base Japan. This event fulfilled several purposes. First, it served as a chance for the service member and their family, who might be PCSing, separating, or retiring soon, to ask entitlement questions. Second, it was a chance for the service member and their family to seek employment. They could bring their resumes and inquire about possible jobs in the local area. Third, it was a great chance to find out about the companies participating in the Expo.

every year.

Puget Sound Chapter

On Friday, 26 April, 2002, 35 members and guests of the Puget Sound Chapter met at the American President Lines Office at the Port of Seattle to see a demonstration of their computerized terminal management systemSTARZ. The highlight of the event was a tour of the APL vessel THAILAND.

San Antonio Chapter

In April, special guest speaker Mr. Scott Erickson from the San Antonio Metropolitan Planning Organization, told attendees that transportation planning is the main function of the MPO. Transportation planning, he said, involves projecting the area's future transportation needs based on estimations of population growth and increased vehicular traffic.

In May, the annual Chapter Scholarship Bowling Tournament was a huge success. A special thanks to our corporate sponsors: Daisy Tours and Conventions, San Antonio, Landstar Ligon (M.A.].1.C. Transport) and DHL.

Scott-St. Louis Chapter

The Scott-St. Louis Chapter has been very busy. We continue to help with a Habitat for Humanity project in Highland. We are looking forward to a house-warming party in mid-June!

Our Chapter membership drive has resulted in more than 45 new members! We are well on our way to meeting our goal of 65 new members. With the Forum trips and monetary prizes offered by National, there are many incentives for both new members and recruiting members.

We are proud to present the Major General John Stanford Memorial Scholarship to our top overall scholarship applicant, Zachary Paul Bass. Brian Michael Carnes is the recipient of our Colonel Robert A. Miles Memorial Scholarship, awarded to the top NDTA member dependent applicant. We a.lso awarded four other $2,500 scholarships to Stacey Nicole Berger, Jeremy Scott Bexten, Marc Kozak and Krista L. Schubert.

Stuttgart International Chapter

The Stuttgart International Chapter held its Annual High School Scholarship and Spring Awards Ceremony on 9 May, 2002 at Headquarters, US European Command in Stuttgart, Germany. $500 Scholarship awards went to: Jenny Carson, Kimberly Doyle, Ms. Rebecca Morrow, and

JOB REFERRAL NO. 0204 Recent graduate of the U.S. Merchant Marine Academy seeking position with leading Maritime Company. Graduated with two degrees: a B.S. in Marine Transportation and a B.S. in Marine Engineering. Also licensed as a 3rd Mate (unlimited tonnage) and 3rd Assistant Engineer (steam, die sel , and gas turbine, any horsepower). Have spent 365 days at sea on various merchant vessels and have ship management experience through three internships. Willing to relocate/travel.

JOB REFERRAL NO. 0205 Versatile, results oriented Transportation and Logistics professional with proven management and leadership skills. Over 12 years of operational and staff experience, including long-range planning and execution, as well as management of transportation and physical distribution operations Hands on problem-solver and strategic thinker. Outstanding interpersonal and communications skills.

(For more listings, visit www.ndtahq.com)

This event was so successful that we hope to sponsor it

FedEx offers the broadest range of shipping solutions. Overnighting a box to Biloxi? Use FedEx Express. Send ing a tube to Tuba City? Try FedEx Ground. A package to Pakistan? FedEx Express International. A pallet to Palo Alto? FedEx Express Domestic Freight. How about two tons of tuna to Taiwan? FedEx International Freight can handle it. With real-time tracking , delivery confirmation and a money-back guarantee. Need more information? Visit fedex.com or call 1-800-Go-FedEx.

Christopher Poole - all students of Patch American High School. NDTA President's Special Achievement Award went to Mr. Dennis Williams, the NDTA Distinguished Service Award to Mr. Peter Kendrick, Mr. Carl Burton, Mrs. Sallie Owenby, LTC Chuck Maskell, and COL Nick Anderson.

Washington D.C Chapter

Staff from NDTA's National Office presented awards at the Washington Chapter's Monthly luncheon held at the Tivoli Restaurant in Rosslyn, VA. LTG Edward Honor made acknowl-

edgements to guests on behalf of the National Office.

LTG Honor presented awards to TRW and Lockheed Martin for their support of NDTA. TRW helped to sponsor the 2000 Forum held in Albuquerque, New Mexico. The award was accepted on behalf of TRW by Col Rich Fabbre, USAF, (Ret.). Lockheed Martin was acknowledged for their support of the A-35 program scholarship. NDTA member Carlaine Blizzard accepted on behalf of Lockheed Martin.

NDT A also honored Col Mark Ramsey for his contributions as

above: LTG Honor presenting award to Col Mark Ramsey.

Stuttgart Chapter president with the NDTA President's award. DTJ

NDTA ROTC Awards

NDTA ROTC Awards Spotlight

This year NDTA provided medals for 46 Army, Air Force, and Naval ROTC cadets. The commander of one Navy ROTC unit, in thanking NDTA, noted that its "commitment to the young men and women of our unit speaks highly of the dedication that's vital to the survival and growth of programs like ours."

Cadet Jacqueline Murrish was presented an NDTA Award at the Air Force Reserve Officer Training Corps Change Command ceremonies on the 2nd of May 2002, at the University of Nebraska-Lincoln. Colonel William L. MacElhaney, Detachment 456 Commander, made the presentation.

Another ROTC Award was given to Cadet Jonathan Shultz of Loyola Marymount University, on April 27, at a dinner ceremony held each year

Providing Mission Critical Solutions

for Loyola's ROTC program. Colonel Richard A. Macintosh, Commander, made the presentation. DTJ

Dollar Rent A Car .....dollarcar.com, p.11

Europcar ..............europcar.com, C3

FedEx fedex.com, p.31

Greensboro C&VB greensboronc.com, p.36

Kansas City Southern kcsi.com, p.32

Landstar Iandstar.com, C4

Maersk Sealand maersk.com, C2

Panther II Transp pantherII.com, p.27

P&O Nedlloyd ponl.com, p.4

Southwest Airlines swa.com, p.23

US Airways usairways.com, p.28

Virginian Suites .. virginlansuttes.com, p.25

above: Cadet Jacqueline Murrish, University of Nebraska-Lincoln.

above: Cadet Jonathan Shultz, Loyola Marymount University

This issue of the DTT is our annual Passenger Travel Issue, so it seems appropriate that we should look at the same subject "From Pages Past." In the early days of ow association, the 40's and SO's, passenger news in the foumal was mU(.:h more common. World War II had ended and trah1s, buses and airlines were all eagerly campeting for the pent-up desire to travel, which the war had created at home. One of the important passenger topics of those post war years was automated ticketing. The COL Dennr Edwanls. USA (Ret.l era undoubtedly was the beginning of the evolution towards £-Ticketing as we know it today. Three fl cutting edge 11 ticketing machines introduced by the railroads are reproduced below from our November 1946 Journal.

PR'FSrfJ~

Ticket-Selling Procedure Speeded by Machine

The Pennsylvania Railroad, which recently installed this machine in its Broad Street station in Philadelphia (top), proudly proclaims that it "does eveiything but announce the trains." First of its type, the machine prlnts and issues tickets and makes change in a matter of seconds. Here's how the machine works. Sixteen buttons indicate the most frequently used suburban stations. Suppose the passenger wants to go to Ardmore. He inserts two dimes and a penny in the appropriate slots. The machine is activated by electrical impulses and the ticket is issued. If coins exceeding the amount of the fare are inserted, the change is returned simultaneously with the ticket."

"This machine (bottom left) is med by the New York Central Railroad. On the dial are the names of SO cities and towns. As a particular destination is given, the seller moves a lever to a corresponding spot on the dial and plunges it. One plunge results in a one-way ticket, two plunges for a round-trip. Two hundred other destinations are contained on matrices which may be inserted into the machine. Each ticket carries the origin, destination, date, serial number, amount of fare, and seller's identification code. As an accounting feature, a duplicate record of activity is printed on a tape and a numerator panel indicates the number of tickets sold to each of the SO destinations as well as the number sold to miscellaneous less active destinations. The manufacturer, General Register Corporation, says that the machine will soon be adopted by a leading airline."

"Probably the oldest and most widely used type of ticket-setting machine is this one made by the National Cash Register Company and used by such railroads as the Southern arid the Baltimore & Ohio (bottom right). The seller designates the destination by use of a lever and punches out the fare on cash register keys. The ticket is produced by plunging a motor bar. At the same time it i5 manufacturing the ticket from a roll of blank paper, the machine accounts for the money and the sales person so that at the end of the day, a push on a key will give the total sales for the system, as well as the sales of each agent. It also adds the total of each sale into the sealed cash accumulator which shows the total revenue collected for a designated period of time -a day or a month." DTJ

H O n O r R O 11 of Sustaining

Members

These firms support the purposes and objectives of NDTA.

AAR Cadillac Manufacturing

ABF Freight System, Inc.

AirNet Express

Air Transport Assn. of America

Alamo Rent A Car

All-State Express, Inc.

Aloha Cargo Transport

American Airlines

American Automar

American Express Government Services

American Maritime Congress

American Maritime Officers

American Ocean Enterprises, Inc.

American Road Line

American Rafi-on Roll-off Carriers

American Shipbuilding Assn.

American Trans Air

American Trocking Association

Anteon Corp.

American President Lines, Ltd.

ARINC, Inc.

Associated Global Systems

AT&T

Atlas Van Lines, Inc.

Baggett Transportotion Co.

BAX Global

Best Western Hotels Worldwide

Boeing Co., The Booz Allen & Hamilton

Bo_y!e Transportation, Inc.

Bristol Associates

Carlson Wagonlit Travel

Cendant Corp.

Central De"very Service of Washington, Inc.

Choice Hotels International

Computer Sciences Corp.

Consolidated Freightways Corp.

Consolidated Safety Services, Inc.

CorTrans Logistics, LLC

CRST International, Inc.

Crowley Maritime Corp.

CSX Transportation

Dallas & Mavis Specialized Carriers

DanzasAEI

Delta Air Lines, Inc.

OHL Airways

Dimensions International, Inc.

Dollar Rent A Car

Dyn Marine and Logistics Services

Dynamics Research Corp.

Regional Patrons

Acme Truck Line, Inc.

Advantage Rent-A-Car

American Management Systems, Inc.

American Moving & Storage Assn.

American Ship Mgmt., UC

Concurrent

Eaale Global Logistics LLC

ED~

Enron Facility Services

Europcar

Evergreen lnfl Airlines, Inc.

EWA Information and Infrastructure Technologies, Inc.

FedEx Custom Critical, Inc.

FedEx Services

First American Butlc Carrier Corp.

FMC Corporation

FRAPORT AG

GE Aircraft Engines

General Dynamics/American Overseas Marine

Global Maritime and TransP.(>rtation School

Government Receivables Solutions, LLC

i2 Technologies

Information Technofogy Solutions

International Longshoremen's Association, AFL-CIO

Intl. Organization of Masters, Mates and Pilots

Kansas City Southern Railway

Landstar System, Inc.

Liber:ty Maritime Corporation

Lockheed Martin Aeronautical Systems

Lockheed Martin Mission Systems

Logistics Ma1K!9ement Institute

Lykes Lines Ltd., LLC

Maersk Sealand

Manugistics Group

Matson Navigation Co.

Mavflower Transit

MESA, District No. 1 - PCD

Menlo Worldwide, Emery Gov't Sales

Mercer Transportation Co.

National Air Cargo

National Air Carrier Assn.

National Van Lines

Northrop Grumman IT Northwest Airlines, Inc.

OAG Worldwide

Oakscope

Old Dominion Freight Line, Inc.

Omni Air International

Daedalic Industries, Inc.

Fleet Master, Inc. FlightTime.com

OSG Ship Management, Inc.

Overnite Transportation Co.

P&O Nedlloyd Ltd.

Pilot Air Freight

Polar Air Cargo

Port Authority of N.Y. & NJ., The Port of Beaumont

Port of Oakland

Powersource Transportation, Inc.

Pratt and Whitney, a United Technofogies Co.

PricewatershouseCoopers

QUALCOMM

Radisson Hotels & Resorts

Roadway Express, Inc.

R&R Trocking

Sandia National Laboratories

SatoTravel

Savi Tech~

Schneider Notional, Inc.

Sea Containers America, Inc.

Sealed Air Corp.

Sea Star Line, LLC

Seafarers Int'! Union of N.A.

AGLIWD

Six Continents Hotels

Southwest AirGnes

SRA International Corp.

Stanley Associates, Inc.

Stevedoring Services of America

Teco Ocean ShipP.ing

Totem Ocean Trailer Express, Inc.

Transportation Institute

TRI-STATE Expedited Service, Inc.

TRW Systems Integration Group

TSMT

TTXCompany

Union Pacific Railroad

United Airlines

United Parcel Service

United Van Lines, Inc.

US Airways

U.S. Ship Management, Inc.

U.S. Xpress Enterprises, Inc.

Waterman Steamship Corp. (Central Gulf Lines)

II Transportation, Inc.

of Corpus Christi Authority

Port of Galveston

Trailer

Trailway

Virginian

American Roll-on Roll-off Carriers, LLC

APL Limited

Bristol Associates

CSX Transportation DanzasAEI

Menlo Worldwide (Emery Forwarding)

Evergreen International Airlines, Inc.

International Longshoremen's Association AFL-CIO

Landstar System, Inc.

Lockheed Martin Mission Systems

Maersk Sealand

National Air Cargo, Inc.

TRW Sy stems Integrati on Group

The above-named corporations are a distinctive group of Sustaining Member Patrons who, through a special annual contribution, have dedicated themselves to supporting an expansion of NDTA programs t o benefit our members and defense transportation preparedness.

Bookshelf Ideas

Transportation by John J. Coyle, Edward J. Bardi, and Robert A Novack. Published by South-Western College Publishing, a division of Thompson Learning, 5101 Madison Rd., Cincinnati, Ohio, 45227. Fifth Edition, 2000

This book is an updated edition of previously published issues. It recognizes intensifying changes in the transportation marketplace due to past economic deregulation. Among these changes are evolution of third party providers, partnerships between shippers and carriers, increases in the use of intermodalism, and pressures to lower the cost of logistics in the supply chain. The authors have added three n e w chapters to continue their managerial approach: Relationship Management; Information Management and Technology; and Shipper Ca rrier Network Strategies.

The book contains four parts as follows: Part I-The Role and Importance of Transportation; Part II-Overview of Carrier Operations;

Dr. Joseph G. Mattingly Jr.

Part III-Carrier Management; and Part IV-Technology and Strategies. In addition there are four appendixes: A-Equipment of Domestic Freight Transportation, B-Transportation Sites on the Internet, C-Selected Transportation Publications, and finally D-Transportation-Related Associations, followed by a Glossary. Author and subject indexes are included for the convenience of readers. An instructor's manual containing chapter outlines, notes for cases, internet activities (URL Appendix), testing material and other teaching materials are availabl e for teachers.

The book is recommended for an introductory course in transportation. Supply chain managers who are not professional transportation managers will find this text to be a good reference source .

Fundamentals of

Logistics

Management by Douglas M. Lambert, James R. Stock and Lisa M. Ellram.

Published by McGraw-Hill Higher Education, Irwin McGraw-Hill,1998.

The authors approach their topic from a managerial approach. Each chapt er contains discussions of the basics terms, concepts and principles of logistics The book examines interrelationships and interfaces with other parts of the transportation firm and the supply chain. This book offers a good balance of theory and practical applications of the elements of logistics are provided.

The authors outline the importance of logistics all over the world. The need to lower the cost of logistics and supply chain has become a necessity to the smvival of the firm.

The text contains 15 Chapters and for the convenience of the reader, complete and thorough indexes are provided

This book is recommended for courses in logistics and should provide practitioners with a basic understanding of the different elements of logistics as part of the supply chain. DTJ

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