Defense Transportation Journal

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Time to Head "North to Alaska"

Plans are in full swing now for our 54th annual NDTA Forum, 2-6 October in Anchorage, AK. This will be the first time NDTA has held a forum outside of the continental United States in 11 years; since we met in Hawaii in 1988.

It will be our first ever Forum in Alaska. The A-35 program in Anchorage is going to be very exciting.

The opening breakfast on Monday will be expanded to concentrate on the NDT A Scholarship Program. Sponsored by NationsBank and Visa again this year, the intent is to gradually transform the opening breakfast to NDTA's premier scholarship and educational event. More emphasis will be placed on our overall educational programs and goals and not only on the traditional fund-raising aspects. Eventually, we may even be able to bring some of our scholarship winners to the Forum to be personally recognized.

And speaking of fund raising, this year our annual A35 Duck Race will be truly unique. Taking advantage of our Alaskan location, the Anchorage Convention & Visitors Bureau will help us transform the traditional water-bound race into a snow race. The plan is to lay a blanket of real snow down the middle of main street and have the little ducks race down the street with the

assistance of our A-35'ers manning leaf blowers at strategic points along the route.

Then, as a special Alaskan feature, we will add to the fun with a "Moose Nugget Drop" (you can probably figure out what a Moose Nugget is). These little gems are collected, dried and painted with a number. The main intersection in town will have a large bullseye drawn on the street, and the nuggets will be dropped en mass from a sky crane. The nugget falling closest to the bullseye wins the grand prize which will be provided by TWA. So this year the A-35'ers will be selling both ducks and chances on the nugget drop. Now where else can you have all that fun for free and win great TWA air travel too?

Theresa Giordanengo Vice-President A-35

DTJ INDEX OF ADVERTISERS

EDITORIAL REVIEW BOARD AND EDITORIAL MISSION

Ms. Lana R. Batts, Exec. Dir. , Interstate Truckload Carriers Con(.

Dr. James M. Daley

Associate Dean and Professor of Marketing, Boler School of Business John Carroll University

Dr. Jerry R. Foster, Associate Professor, College of Business, University of Colorado

COL Norbert D. Grabowski, USA (Ret.), Exec Ass't., NDTA

Maj Gen John E. Griffith, USAF (Ret. ), Transportation Logistics Consultant

Richard H. Hinchcliff, Consultant

Brig Gen Malcolm P. Hooker, USAF (Ret.), Member, Board of Directors, NDTA

Dr. Joseph G. Mattingly Jr., College of Business & Management, Univ. of Maryland

Whitefield W. Mayes, Chief Engin eer, Transportation Engineering Agency, MTMC

Prof. Gary S. Misch, U.S. Naval War College (Ret.)

Dr. Richard F. Poist Jr., Professor, Transportation and Logistics, Iowa State University

MG Harold I. Small, USA (Ret.), Consultant

COL Joseph Torsanl, USA (Ret.), Consolidated Safety Services Inc.

Dr. David Vellenga, Dean, Haworth College of Business, Western Michigan University

Dr. L. Leslie Waters, Professor of Transportation, Emeritus, Indiana University School ofBusiness

Dr. Clinton H. Whitehurst Jr., Senior Fellow, Strom Thurmond Institute of Government and Public Affairs, Clemson University

Editorial Objectives

The editorial objectives of the Defense Transportation Journal are to advance knowledge and science in defense transportation, the partnership between the commercial transportation industry and the government transporter. DTJ stimulates thought and effort in the areas of defense transportation and logistics by providing readers with:

• News and information about defense transportation issues;

• New theories or techniques;

• Information on research programs;

• Creative vie ws and synth eses of new concepts;

• Articl es in subject areas that have significant current impact on thought and practice in defense transportation;

• Reports on NDTA Chapters.

Editorial Polley

The Defense Transportation Journal is designed as a forum for current research, opinion, and identification of trends in defense transportation. The opinions expressed are those of the authors and not necessarily of the Editors, the Editorial Review Board, or the NDTA.

Editorial Content

For correspondence including feature manuscripts and books for review, write:

Joseph G. Mattingly Jr. Editor

Defense Transportation Jaurnal Asst. Dean, Emeritus Van Munching Hall University of Maryland College Park, MD 20742 (301) 405-7163 - Voice Mail (301) 405-0146- Fax (703) 256-3172- Home jmatting@rhsmith.umd.edu

Government, Corporate, NDTA and Chapter News, Pages Past, Mini-features, and all other departments

Send all news, photos, etc to:

Denny Edwards

Managing Editor

Defense Transportation Journal

NDTA 50 South Pickett St., Suite 220 Alexandria, VA 22304-7296

Phone: (703) 751-5011 Fax: (703) 823-8761

Email: denny(dlndtahq .com

Dr. Joseph G. Mattingly Jr.

Tie Interstate Commerce Com.,......___.;;;a..=:...,..___, mission (ICC) Termination Act of 1995 abolished the ICC and created the Surface Transportation Board (STB), a bipartisan, independent adjudicatory agency administratively housed in the U. S. Department of Transportation. The Act transferred some of the ICC's residual rail regulatory functions, including regulating rail rates where there is an absence of effective competition and adjudicating disputes about service. The STB has also been involved in railroad consolidations and mergers.

Have we had deregulation with this bill or a transfer of regulation to a smaller organization (STB) with less funds? It appeared to me that the purpose of eliminating the Commission was to end economic regulation of the surface transportation industry leaving the market place and antitrust laws to determine the economic policy for the transportation industry. Has transferring economic regulation to the STB made many of the interested parties (shippers, carriers, labor, etc.) happy? Has there been universal happiness with this regulatory situation? Has it enhanced the efficiency of the transportation industry?

My guess is that some are happy and others are unhappy. Profits still lead to the survival of business enterprises. Carriers and shippers both need profits to support an efficient

1999-2000 Editorial Schedule

Listed below are the themes for the 1999-2000 issues of the Journal for which articles are requested from our readers. Your attention is invited to page (insert page 2) of this issue for a statement of the Journal's editorial policy and instructions for submitting articles for review. The deadlines for submission of articles for review are as follows August 1, 1999 (December 99 Issue), October 1,1999 (February 00 Issue), December 1, 1999 {April 00 issue), February 1, 2000 (June 00 issue), April 1, 2000 (August 00 issue), May 1, Z000(October 00 issue) and August 1, 2000 (December 00 issue).

December 1999 Forum Report Issue

February 2000

Intermodalism and Ports: Modal Participation, Transportation Companies Mergers and Acquisitions: The April issue will examine the effects of the intermodalism and its impact upon terminals and operations of the different carriers.

April2000

The Almanac: Government Transportation Agencies, Commercial Transportation Companies, NDTA Officers and Committees, Transportation Infrastructure: The February issue, the Almanac is the reference manual for those engaged in providing transportation services to the federal government, presents a comprehensive listing of the

transportation system. Profits still equal Revenue less Costs Hence, carriers need to know their cost and need to share these with their customers (shippers) in such a way that they are partners. As Partners shippers should be willing to pay for rates that will provide the carrier with the necessary profits to survive and continue the services demanded by the shippers .. Of course, this requires trust, honesty, and cooperation between the carrier and their shippers. Partnerships need to be created between carrier and shipper to replace the remaining adversarial relationships.

Again we here rumblings to increase the regulatory power of the STB concerning rail carriers.

Some, are even suggesting rail regulation. Say it isn't so. In my opinion, the rail industry needs the freedoms provided to other industries under the free enterprise system. This means the freedom to survive or to fail. Our national transportation policy should create a climate in which private industry and government agencies work together to provide efficient rail and other transportation services. This should improve our competitive position in the world and contribute to healthy carriers and a healthy domestic industries necessary to provide for national security.

Ideas expressed on this page are solely the ideas of the editor and do not necessarily reflect the position of the NDTA or any other officer or member of NDTA. OTJ

transportation agencies of the Defense, Transportation, and State Departments of our federal government as well as the Federal Emergency Management Agency and General Services Administration. Our deteriorating transportation infrastructure and means to improve it are topics for this issue.

June2000

Productivity in Transportation/Logistics Passenger and Freight Transportation: The June issue will examine the effects of marketing innovations permitted by deregulation upon productivity in the transportation/logistics fields.

August2000

Critical Transportation /Logistics Issues

Worldwide Terrorism, Hazardous Materials and Waste, Sensitive Materials, Safety and Security: The August issue will look at the critical areas facing the transportation industry and proposed solutions which can be taken by the government and industry to improve the logistics system.

October 2000

Computer Applications in Transportation/Logistics

Electronic Data Interchange, Artificial Intelligence, Management Information Systems, and Education: The October issue will examine the impact of computers to include microcomputers, with its microprocessors-miniaturized logic on silicon chips, on transportation and logistics users How does this affect managerial education needs?

LTG Edward Honor, USA (Ret.)

President

Mid-1999 is upon us already and in just a few months I hope that you will be among those of us who are heading to Anchorage, AK, to attend our 54th Annual Transportation and Logistics Forum and Exposition. Our plans are coming together to assure that you are stimulated professionally and that you enjoy the scenery of this beautiful state. The DTJ for February and April contained information on making your hotel, airline and rental car reservations. I encourage you to act early. Starting with this year's Forum, you may register or purchase an exhibit booth using your individual or corporate VISA, MasterCard or American Express credit cards.

In April, I attended our NDTA European 31st Transportation Forum in Antwerp, hosted by our Benelux Chapter. I am most happy to report that all programs were educational and enjoyable. Because of other activities taking place in the NATO environment, attendance was less than normal but still respectable and permitted great opportunities for networking. I wish to thank the coordinators and volunteers for their work. My congratulations to COL Jan Harpole and Jean Jacque Moyson for a superb Forum. I also wish to thank the many private sector companies who exhibited and sponsored events.

During the month of May, I had the opportunity to observe several National Transportation Week programs put on by our chapters. Send photographs or an article about your program and we will publish it in the August DTJ.

During this month, I will travel to San Antonio, TX, to present the 1998 NDTA Literary Merit Award to Mrs. Jean Thornton, the widow of Bill Thornton, our late Southwestern Regional President. As many of you know, Bill was a dedicated and loyal NDTA member who contributed immeasurably to our success over the years. I will also install the new officers who will lead the San Antonio Chapter into the new millennium. In this connection, I know that most chapters

will change officers during the summer months and that some chapters take the summer months off.

However, I would encourage you to keep a team together to plan your programs for the next chapter year. Interesting and well-conceived programs will assist with retaining and increasing our members.

I wish to thank our many corporate members for hiring NDTA members through our employment referral service during the past years. If you are looking for seasoned and dependable professionals, do not hesitate to contact Norbert Grabowski or me at NDTA headquarters. Our DTJ contains summaries of individuals with the type of skills and experience you need, and you can be sure that they have a superb work ethic.

This is an election year for all NDT A National officers. Elections will take place at our General Membership Assembly in Anchorage on 4 October. All National officers and chapter presidents have been provided information on the nominating process. Please pass the word to all of our members.

For the past several months, I know that many of us have been involved with and concerned about our Nation's action in the Kosovo Humanitarian effort as a part of NATO. I believe the cause in which we are participating is correct and I would ask that you consider supporting our servicemen and women as they participate in this dangerous but necessary mission. Transportation will obviously be a key player in moving humanitarian as well as reconstruction materiel.

Marcia Scofield, of Carden Jennings Publishing Co. Ltd., served as the DTJ Advertising and Production Manager for nearly seven years. She did a superb job while improving the DTJ. Marcia has moved on to take advantage of another career opportunity. I thank her for her extraordinary efforts. With this issue, we welcome aboard our new Production Manager, Ken Massey, who we look forward to working with in the months ahead.

My best wishes for a continued successful year and I hope to see many of you in Anchorage. DTJ

Defense Travel System

Defense Travel System Is the new pa~rless travel system that allows you, the traveler, to coordinate and arrange temporary duty (business) travel quickly and easily. No longer will you have to get orders from one location, a travel advance from finance, and finally, go to the Commercial Travel Office for transportation, lodging and rental car arrangements. All of these transactions will be made from the convenience of your desktop or even laptop computer. No more standing in Ii es to process paperwork and no more aggravation with preparing the six-page travel c aim and then aitcoL Al Arnold ing weeks or even mon bs ors Project Manager for eimburse ent.

New Defense Travel System

No one can question the need for change in the way memb ers of the Department of Defense travel. The current system is paperwork and process intensive. Even worse, it is expensive to run and usually very slow in paying reimbursements to the travel er. That is all changing with the Defense Travel System. The 1993 National Performance Review called for a complete overhaul of the Department of Defense's travel.

The requirements for entitlements, transportation, lodging, budgeting and disbursing systems made for a complex and often inconsistent use of bu siness practices. The travel system-and the people who used it-deserved a better way.

A New Focus

The Defense Travel System is a reality. "We will be fielded worldwide by 2001," said Col. Al Arnold, who heads the Defense Travel System Project Management Office in Crystal City, Va "It is quicker, easier and better than the old system." The new computer-based system streamlines the entire process, said Arnold. It eliminates paper. Electronically, it creates orders, makes reservations and files reimbursement vouchers. It eliminates the labor-intensive process for handling travel arrangements requesting orders, booking tickets and filing voucher daims. "We are revolutionizing the way travel is done in the Department of Defense," said Arnold. "Not only will the process be easier for the traveler but the government will save time and money." The development of a re-engineered travel process has required many steps. These have involved large efforts in coordination, design, testing and evaluation.

NDTA Focus On Passenger Transportati.on

Coordinated Efforts

The re-engineering effort identified six elements of government travel that were deemed essential to travel. The six elements included: authority, arrangements, payment, execution, reconciliation and accountability. Refining the way of doing business meant re-engineering these essential elements to adopt the "Best in Class" corporate practices. "We sought extensive input from private industry to ensure that the government would build an effective program that highlighted the best private sector practices, 11 said Cmdr. William Schworer, deputy project manager. "We know the new system will represent a major cultural change." The new program will replace an antiquated process with a uniform, integrated sys-

Mission Focus

• CoallGIClers Have letter Vislillty of Unit Travel

• Mission Drives Travel/Travel Funclng Decisions

• Ullit Conaainlers Make tlae Travel Decisions

tern, he said. "The Defense Travel System will place travel decision making and logistics at the supervisory level, 11 said Schworer. The project office had support from a wide range of organizations in addition to the individual military services. The participants included: Office of the Under Secretary of Defense (Comptroller, Acquisition and Technology, and Personnel and Readiness), Military Traffic Management Command, Defense Information Services Agency, Defense Manpower Data Center, U.S. Transportation Command, Defense Finance and Accounting Service, General Services Administration, the General Accounting Office and Congress. This coordination formed the basis for the Defense Travel System. Using a best commercial practices approach and concentrating on electronic commerce/electronic data interchange has produced an innovative system of travel services.

TheRrsts

Such an innovative system has numerous "firsts" -not only for the Department of Defense but also the federal government. The Defense Travel System list of firsts includes:

• The first military and federal government electronic travel process that enables a traveler to accomplish the mission quicker, easier and better.

• The first Department of Defense-wide digital signature for identification and authentication.

• The first Department of Defense-wide system to use digital signature for substantiation and non-repudiation.

• One of the first systems to utilize the Department of Defense's latest Information Technology Security Certification and Accreditation Process for full security test and evaluation leading to certification and accreditation.

• The first Department of Defense system to electronically link with accounting and disbursing systems.

• The first system to use the Virtual Private Network (VPN) as a means to protect the financial transactions by encryption.

• The first system to use encrypted single session paths that offer a layer of protection not found in other government business systems. The requests, approvals, and messaging cannot be viewed or altered in transit by an outside source.

• The first Department of Defense application to offer multiple modes of access to a system-TelNet, Web Browser and Client/Server.

• Via the Joint Travel Regulation/Joint Federal Travel Regulation Simplified Entitlements, the system offers automated Department of Defense travel policy checks and internal controls. This ensures conformance with law, rule, and regulation.

• The first Department of Defense system that allows split disbursing of travel payments between the government charge card and a traveler's personal account.

• The first system to use total electronic records management within the Department of Defense.

• The first system to archive digitally signed records for retrieval at a later date.

The Military Traveler

When fully implemented, Department of Defense workers will be able to do everything from making travel arrangements to getting reimbursed through electronic funds transfer in a matter of days. Arranging a trip will be as simple as inserting your private key disk into your personal computer's disk drive, clicking on the Defense Travel System icon, entering a password and personal identification and following the instructions on the screen. You will then access a commercial reservation system and it will return with a selection of flights, hotels, and rental cars. You can then select the most appropriate and convenient options-within Department of Defense policy-for your needs. The Defense Travel System has numerous safeguards. The system automatically flags exceptions to policy. Exceptions require approval by the traveler's authorizing official.

Unique Features

Users enter information for any incidental expenses that they expect to encounter on the trip, such as taxi fares, tips or tolls. The system will calculate per diem information for each trip. It does this task automatically by interfacing with up-todate per diem rates. It also interfaces with the Defense Official Table of Distances to provide official mileage if a traveler uses a personal car. Once the trip data is entered by the user, func-

• Conserve Resources for Mission • Eliminate Ole-Half the Steps to Administer Travel* • Cut Tae Required to Administer Travel by Two-Thirds"'

tions of approval and cost estimating are taken care of automatically.

Travel Claims

The Defense Travel System also simplifies and automates the process of filing travel vouch e rs . When a traveler returns from a trip, the traveler recalls the electronic travel tem-

NDTA Focus On Passenger Transportati.on

QuickerReimbursements

• Reim bursements a re a lmost twlc• •• ,.., (from the time travelers subm it their repayment reques ts). plate-that contains all the pre• viously entered information-and adds additional trip expense information. As with the original trip request, the updated travel voucher is then submitted electronically to the traveler's authorizing official. Upon approval, the system forwards the voucher electronically to the Defense Finance and Accounting Service. The Defense Finance issues prompt electronic reimbursements to the traveler' s bank account or government travel charge card. Reimbursements will typically arrive within 48 to 72 hours. Currently, reimbursement may take several weeks--or more.

Best Ever

"Everyone will love it," said Arnold. "Travelers will be able to make arrangements right from their desktops. Where today you talk to the travel agent by phone or in person, you'll be able to see all your choices right on your desktop." Travelers with no access to a computer at work will be able to make their travel arrangements and file their travel vouchers at their unit's administrative center. Reimbursement will be faster and easier. "You'll just file your voucher straight from your desktop without inputting travel data a second time," said Arnold.

Updates and Information

As the Defense Travel System takes shape, the Project Management Office and contractor, TRW, will provide frequent updates on the program's progress Information is available on the Travel System web site at www.dtic.mil/travelink, or by email at: pmodts@osd.pentagon.

On Line, On Time Connections for DoD Travelers

By Josette Oder TRW Inc.

The 3.2 million active duty military, reserve, and civilian employees of the Department of Defense are about to benefit from a new era in travel management . The Defense Travel System, designed, owned and operated by the TRW Travel XXI Team , represents exciting advancements in technology, process, and service that deliver real results.

The fielded Defense Travel System will provide travelers and administrators the benefits of anywhere, anytime access. The core technology is robust, flexible and scalable to handle mil-

lions of travel transactions with ease. Users can simplify all eleme nts of planning, processing, and paying for travel on line. Authorization and vouchering is automated, with built-in checkpoints for policy compliance and budget control. And, electronic computation and payment of claims ensure accuracy and speed

reimburse ments to the traveler. The Defense Travel System is being deployed to all of DoD over the next few years. The entire force will soon benefit from its extensive capabilities and features At the enterprise level, these benefits include:

• Proven common user interface (CUI)

• Central travel database

• Integration across DoD

• Plug-and-play functionality to commercial travel service providers. High security, supported by digital signatures

• Parallel processing for high reliability

• Electronic computation and payment of claims. These features provide DoD a number of advantages:

• A paperless process. Electronic routing, review, approval

• Real-time air, hotel, and rental car availability

• Online "should cost" estimation

• Quicker reimbursements

• Compliance with DoD regulations

Users will quickly experience the many timesaving features built into the new travel system. Travelers will establish a personal profile within the Defense Travel System to automatically apply travel preferences and general information to each transaction. This information includes items such as the traveler ' s home and duty address and airline seat preference. Authorizing Officials (AOs) will audit for policy compliance and set up a checkbook function to monitor expenses.

Enterprisewide application elevates travel processes

With multimode interaction, the Defense Travel System can be accessed from anywhere, anytime. Whether connections are made through a Web browser, client/server, terminal emulation, dial up via modem or by calling or faxing the Commercial Travel Office (CTO), DoD travelers can easily connect to a powerful travel management system, operating from a central database.

The common user interface is highly scaleable with the abil-

NDTA Focus On Passenger

ity to support more than three million users. This enterpriselevel solution is based on the most widely used commercialoff-the-shelf (COTS) software in Government today. The Defense Travel System couples technology with the personalized service of a CTO that is a functional expert in travel affairs to make this a true revolution in travel management. To handle the high volume of DoD travel transactions and query requirements, the system uses the Oracle 8 relational database management system, which resides on Sun Microsystem servers running in parallel cluster mode. This hardware/software combination provides a high-availability solution with automatic failover that will be transparent to users.

Shorter Process Time

• It takes only about

to complete all the steps in the travel management process.

Two Regional Data Centers will manage and operate the Defense Travel System and provide access seven days a week, 24 hours a day. The first center is based in TRW's Defense Travel System headquarters in Fairfax, Va., and the second will be located in the Western U.S. And, the system takes advantage of the existing DoD NIPRNET (DoD's version of the Internet) infrastructure for user access. DoD users will be using the NIPRNET communication infrastructure to access the system.

The numerous DoD and commercial interfaces to the Defense Travel System make this system unique. Government interfaces include integration with the DoD's Public Key Infrastructure (PKI), the DoD Archive, and the DoD finance and accounting systems. The Defense Travel System also provides users with live availability data for air, hotel and rental car reservations through a Commercial Reservation System (CRS) connection provided by the CTO. The traveler's trip request is converted by the Passenger Name Record (PNR) Gateway so that at the CTO, the user's trip information is displayed using travel agent formats.

Security is another key feature of the Defense Travel System. A virtual private network between users and the TRW regional data center ensures security through encryption and strong authentication. CYBERSHIELD09, a derivative of a product that TRW designed for the National Security Agency, controls this virtual private network between the RDC and the KyberWIN software operating on the traveler's computer. All internal resources of the CUI-computers, networks, and data-are protected from external attack.

Users digitally sign for travel in this new paperless system, which is the first major use of the PKI in DoD. Logging on is easy and secure when using a Digital Signature Diskette that contains the user's PKI certificate information and private key

encoded on a floppy diskette.

This diskette grants access to the DTS just as an ATM card grants access to a bank account and is just as valuable when used with the password that protects it. The corresponding public key is distributed openly as part of the user's certificate through the DoD PKI. Both keys must be used to electronically verify the authenticity of the individuals signing and approving travel documents.

Desktop access to real-time Information

The Defense Travel System may be accessed directly from the desktop, using a web browser, client/server connections, or Telnet. Once users gain access to the CUI, they can begin trip planning immediately. The Defense Travel System makes it easy to create an itinerary from schedule data, request airline seat availability, and provide "should cost" estimates. The Commercial Travel Office (CTO) will make and confirm reservations, applying any special fares for rental cars, hotels, and airfare that may be available. Travelers can arrange all kinds of trips, from the single traveler to a group of travelers. If a CAT B flight or military lodging is required, travelers can count on their area's CTO to handle the details within the system. Travel plans are electronically routed to the AO for approval. The system sends an e-mail message to alert officials when authorizations or vouchers are waiting for their action. The CTO is automatically advised of the approval for the ticketing; the traveler is on their way. Filing a voucher has never been as easy as it will be with the Defense Travel System. When returning from a trip, the traveler will first call up the saved authorization from the system to create a voucher, then make any necessary changes to reflect the actual trip costs and submit it to the AO for approval. After the AO approves the voucher, DTS sends it to finance for processing and reimbursement via electronic funds transfer.

Step-by-step training facilitates smooth Implementation

TRW training solutions will empower DoD to take full advantage of the Defense Travel System. The TRW Travel XXI Team is committed to its smooth and successful implementation. To get administrators up and running fast, the TRW Team and DoD representatives are providing Defense Travel Administration training and Traveler and AO Train-the-Trainer sessions at 250 sites worldwide. Defense Travel Administration personnel and government trainers will learn the features of the system as well as the policies, procedures, and functions that support it. These four-day, "hands-on" CUI training classes will take place approximately 45-60 days prior to implementation. Trainers will then host workshops for the users at their sites. With the variety of training materials available, learning this new system will be a snap. Training guides are available in hardcopy or via the Web, plus there is a training video and a computer-based training (CBT) course available on both the Web and CD-ROM. Two training guides, Train-theTrainer Documentation Preparation Guide and Defense Travel Administration (DTA) Guide, provide step-by-step instructions on how to connect to the CUI via the client/server mode.

The Train-the-Trainer Document Preparation Guide provides instruction on the basic traveler/user and AO functions

NDTA Focus On Passenger Transportation

of the C UI. It is for u se in the Train -the -Tra iner cl asse fo r travele rs and AO s. Thi s gu id e t eaches us e rs h ow t o crea t e, sign, a nd review au t hori zat i ons , vou c h er s, lo cal vouche r s, a nd a m e ndm e n t s t o travel d o c u m e nts. The gu id e provides AO s wit h instruction on how t o p re -au d it , sign , or ad jus t docum ent s within t h e Rou te & Re v ie w mod ul e o f th e CUI.

Th e De fe n se Tra ve l Adm inistra ti o n Gui de will be u se d in DTA t raining clas se s t o teach th e us e of the Document Preparatio n Ad min i st r a t i o n Modul e , the El ec t ro ni c Processin g Module, and t he Budget Modul e of t h e C UI. T h e gu i d e p ro vid e s the OTA w ith spe cific instru cti o ns on t h e C UI System Administration functi o ns re la tive to docum e n t prepa ra ti o n, e lec t ro n ic docu me nt p roc ess ing , and bud ge t setup. The guide al s o contains basic instruction on Do c um e nt Pre paration and AO procedures.

Additionally , both training guid es contain helpful refer en ce sections A quick reference guide helps users review the maj or steps they need to take in the authorization and voucher process . The guides also include lists of sy stem acronyms , t e rms, and definitions Plus , there are sections with instructions on how to access both the Web and Telnet applications, and a section describing the various CUI permission levels and roles assigned by t h e DTS Project Management Office tPMO).The TRW Training Team will lead students through a demonstration of the CUI log on, PK! Digital Signature process, Reservation Module, and the Defense Table of Official Distances . TRW Team instructors, through stand-alone CUI Interface Training Module software, demonstrate all of these procedures. And for the quick learner, exercise datasheets with additional practical exercises are available.

The CUI training video entitled "The Right Travel System at the Right Time, A Guide to the New Defense Travel System Common User Interface" was produced for use during training dasses to help introduce the system's CUI to students. lhe video helps orient the traveler and AO on the process and use of the CUI. It provides the viewer with a contextual framework for use in everyday situations while familiarizing the viewer with primary CUI features and functionality. The video is part of the training curriculum to help maximize compre hension of the CUI. The overall CUI functionality demonstrated during the video includes:

• Logging on using a Digital Signature Diskette

• Trip planning

• Explanation of the digital signature

• Initiation of a travel authorization request

• Reservations by the CTO

• AO approval process

• Making changes en-route

• Post-travel expense voucher generation, authorization, and payment

A computer-based training (CBT) course is also available It is designed as a self-paced instructional tool to take users

throug h th e st andard features of the system's CUI as well as poss ibl e t rave l sc enarios. The CBT is available for classroom i ns t ruc ti on as a re inforcement tool for trainers. And, the co u rse serves as a refresher-training tool for those who may not use t h e C UI very often.

The CBT co urse is available in two ways Each participant in the TRW-pro vided train ing classes will be given a copy of the CBT on CD -ROM. It ' s also available from the TRW Web site at www.d efe nsetravel. com

Train -the -Trainer classes are offered by TRW as part of the Defen se Trav el System contract. However, if an organization n eed s ad di t ional training, TRW can provide it directly to the users and AOs th rou gh o ption al "hands-on" classes tailored to t he organi za tion .

Informed travelers ease transition

C hange is a p o werful enabler when you know what to ex pect, how it will impact you, and what steps you can take to be nefit from it . TRW and the PMO are partnering to ease the Do D's transition to the new Defense Travel System. Communications focus on the positive change the system will have on official travel and travel management

Because implementation is occurring at various times th ro ughout the DoD, a one-time, up-front approach will not m eet the objectives of the Defense Travel System Outreach campaign. To e nsure timely distribution of material, the Outreach schedule is directly tied to the deployment schedule. About three months before the system is deployed to a site, personnel will start to receive information about its benefits and use. As deployment nears, personnel will continually get more details.

Multiple communication channels will be used to acquaint the DoD with the Defense Travel System. Look for the information about the Defense Travel System in local papers, direct mailings, chain teaching briefings, posters at installations, and at DoD-focused tradeshows and conferences.

For the most up-to-date information about the Defense Travel System, visit the TRW and DoD Web sites at www.defensetravel.com or www.dtic.mil/travelink. Visitors can view the latest press releases, find out more information, or submit questions concerning any aspect the system

A seamless, paperless travel management system

Travelers experience a smoother planning process with quicker reimbursements. Commands gain efficient, streamlined travel administration. And the new system fulfills DoD's requirements for a fast, automated, paperless travel process at low cost. Equally important, this system is simple to master, allowing millions of DoD travelers to enjoy a quicker, easier, better way to travel.

QUIUKER EASIER BETTE R !

Ar EAsE.

(YOUR STATE OF MIND WHEN YOU SHIP WITH US.)

ld Dominion provides consistent, ontime and claim-free service that each customer can rely on every day.

For the past decade, Old Dominion has supported the Department of Defense concerning its transportation requirements for both regional and super regional service throughout our service network. Rest assured, Old Dominion comes to attention in response to any and all logistics

requirements. Think of Old Dominion for your transportation needs! At ease.

Reliable

Super Regional

Nonunion

U.S. Bank "Power Track" Approved Profitability As AResult of Quality Service

Advanced Technology

Year 2000 Compliant

NDTA Focus On Passenger

Government Car Rental Programs Bring Results

By Barry Bashaw MTMC Public Affairs

Gov e rnment travelers receive special advantages as a result of a Military Traffic Management Command rental car ag reeme nt. Each year, federal travelers spend an estimated $300 million on rental cars . With such a high volume, MTMC ha s developed a rental agreement that gives the government a preferred business client status. The present contract, the U.S. Government Car Rental Agreement #2, went into e ffect Feb. 26, 1996 All federal travelers, regardless of their agency, b e nefit by receiving guaranteed maximum rates , based on individual travel markets and vehicle types, and special insurance coverage at no additional cost. This agreement, made between the government and 38 car re ntal companies located in the United States, Central America and Europe, only applies to rentals by federal employees traveling on official orders .

Specific class vehicles covered include economy to fullsize cars, vans that carry up to seven passengers and 4X4 sports utility vehicles that are available at limited locations, according to Leesha Galery, traffic management specialist .

"Presently, only two rental car companies, Enterprise and Thrifty, provide worldwide service under the rental agreement. To find a participating rental company, federal travelers should make rental arrangements through their Commercial Travel Office or Travel Management Center," said Galery.

"To save time and help the system work, travelers should always present orders, that authorize use of rental car, to

Providing Mission Critical Solutions

the rental agent when picking up th eir car, " said Chri stin e Braswell, traffic managem ent spe cialist "This assures t he federal traveler proper rates and coverage and avo id s bill ing errors that n ee d correction when the vehicle's turned in . Also, under this program, credit cards are not to b e c h arged until the rental car is return ed , " said Braswell.

MTMC's Passengers Include New Recruits

Every new rec ruit entering the armed forces has a uniqu e contact with the Military Traffic Management Command MTMC arranges the transportation of each of them from the Military Entrance Processing Station to basic training site. You have probably often seen them at airports across the country Typically, they consist of small groups of young men and women A group leader is carrying a score or more of brown envelopes with administrative records . The Recruit Movement Branch is responsible for moving about 250,000 service members a year-that is every man and woman entering Army, Navy, Air Force, Marine Corps or Coast Guard duty . " We play a pivotal role for the military," said Gail Andrews. "We move the recruits in a safe, efficient and standardized fashion." It is a big job, agrees Bev Cox, acting chief, Passenger Programs Division. "This is the first time some of these people have been on an airplane," said Cox. "Some of them have never really left their hometown. We ensure their first military move is a positive experience."

By synchronizing transportation actions, the command saves an estimated $10 million a year. Congress directed the Military Traffic Management Command to take over responsibility for moving recruits since an airline crash in the 1960s An investigation revealed the need for strong standards and control in recruit transportation. As a result, the Passenger Standing Route Order Program was set up. These route orders include carriers' schedules, fares, ticketing instructions, recruit guidance and other pertinent information. "Such factors as best value, quality of life and efficiency are used in making selections for route orders. The route orders make use of airlines , bus companies, Amtrak and sometimes combinations," said Andrews. The recruits are enlisted and processed through 62 Military Entrance Processing Stations across the country. Upon processing, MTMC moves the recruits to any of 11 basic training stations for their particular service. "Our most valuable service is the people contact," said Andrews , a nine-year veteran of the office. "The recruits have our toll-free emergency number and they contact us when they have travel-related problems, become fearful, or become ill." The route orders are under constant review by Andrews and her staff to maintain quality assurance.

THE OFFICIAL OFFICIAL

CHOICE FOR TRAVEL.

As the official contract airline for over 800 domestic and international routes, you can count on us to get you where you need to be, when you need to be there, with exceptional service the entire way. US Airways;m US Airways Express;" US Airways Shuttle"" and MetroJet'" by US Airways offer over 4,600 daily flights to more

than 260 cities to give you the convenience, choice and flexibility you need to fit your demanding schedule. We also offer special fares for those times when another airline's schedule doesn't match yours. Call your contract travel agency or US Airways at 1-800-428-4322.

NDTA Focus On Passenger Transportation

At tim es , it be comes necessary to call on various Military En tran c e Processing Stations to assist with problems , if MTMC is unable to resolve them effectively with available re so ur ce s " We appreciate th e assistance we get from the st a tions when we get in a bind They continue to be a valua bl e r e sou r ce for back-up assistance." During non-duty hour s and holiday periods, MTMC's duty officers respond to recruit s who call in for assistance. With an efficient produ c t , th e Recruit Movement Branch has been largely un c hanged in the past decade. One of the biggest chall e ng e s to recruit transportation came at the Atlanta Ol y mpi cs in the summer of 1996 "We have a lot of service m e mber movement through Atlanta," said Andrews. "We were part of the Joint Olympic Committee Working Group, set up to ensure minimum disruption to travel through Atlanta. We were prepared for any contingency and fortunately didn't encounter any major problems."

C hanges to the process of recruit transportation are coming . "We will have more automation," said Andrews. "There will be more in-transit visibility and synchronization." Also, the cumbersome processing of meal tickets will change. The Military Entrance Processing Command and MTMC are working towards automating checks for meals, to be issued to individual recruits. "Our goal is to ensure their initial expt'rience as members of the Armed Forces is a smooth and safe one." For additional information, look at the MTMC Web page and at www . mtmc.arm.y.mil. Click on Transportation Services and then Travel Services.

New Personal Property Pilot Brings Successes

By John Randt MTMC Public Affairs

Military servic e memb ers should ha v e the same benefits and protection when they move as received by corporate accounts. That is the focus of a test of a new method of moving Department of Defense service members being conducted by the Military Traffic Management Command The pilot, which has been operational since January 1999, cove rs about half of the outbound shipm ents originating from North Carolina, South Carolina and Florida destined to points within the continental United States and 5 regions in Europ e. An estimated 18, 500 household goods shipments are expected to eventually move as part of the pilot program, said Cullen Hutchinson , program director. "We're delighted with the success so far," said Hutchinson "C ustom e r satisfaction is high and the personal property shipping offices find the program simple to administ e r."

Some 41 companies have b een awarded contracts with a total value of $55 million to participate in the ye a r-long test. Th e Military Traffic Management Command moves some 650,000 se rvice members a year. The existing personal property program has many p ro blems Many service memb e rs report poor customer service with their movers and high damage and loss rates. Th e pilot seeks to correct man y of the ex isting program's problems. Service members using

the personal property pilot receive many new advantages, including :

• A toll-free numb e r to contact movers.

• A single point -of-contact with the moving company

• Improv ed in -transit visibility

• More contact with the carrier- less communication with the Personal Property Shipping Office as a middleman, providing the shipping offices an opportunity to be more of a customer advocate.

• Improved claims processing and compensation.

Carriers selected as pilot participants are also pleased with the program. As an example, Kim Keene, president, Perfect Pak Company, Everett, Wash., says the program provides service members a big boost in performance. "We are firmly behind this re-engineering program and will continue to give the customer the service they deserve, 11 said

Keene. So far, Perfect Pak has been offered 25 shipments in the pilot-and accepted all 25. Per the contract award, all the shipments have originated in one of the three pilot states-and all are ultimately bound for Germany Meanwhile, the company is involved in hundreds of MTMC-directed Department of Defense moves a year in the existing program "The customer now has one telephone number to call with any questions of the movement of the shipment-start to finish," said Keene. "Upon arrival at destination they call our office . They no longer have to find the appropriate office at a new installation to advise they are ready to receive their items." The ease of communication with the customer helps de v elop a better relationship, she said. "Our system is constantly enhanced by the feedback we r eceive," said Keene. customer and shipper. "There is a more personal level of contact with the customer," said Keene. "A survey on customer satisfaction that we took in 1997 found that six out of 10 households suffer loss and damage, " said Hutchinson. "That is 2.6 times the number of claims actually filed by service members. Movers only pay for a portion of that loss-the rest comes from military readiness funds ."

Many service members do not file claims because of the complexity of the proce ss, said Hutchinson In the corporate world, Hutchinson said e mplo y ees of many "worldclass" corporations tend to file fewer claims becaus e of the high level of quality service the y receive. Pilot program participants ha v e two options for filing damage and loss claims. Th e preferred option is to file directly with th e carri-

In peacetime or when conflict occurs, Sea-Land Services, Inc. stands ready to rovide seamless global multi-modal transportation with intransit visibility, to the .S. Defense effort.

Our integrated system of rail, container shipping, barge, intermodal, truck and 1gistics management serves customers in more than 80 countries worldwide. Whenever e're needed and whatever we carry, we deliver total quality transportation. We're proud to be partners with the Department of Defense in supporting the ation's defense strategy.

NDTA Focus On P assenger Transportation

er and be reimbursed at full replacement value within about 60 days Or, participants may file a claim with the government and get reimbursed at lower depreciated value. If a service member chooses the latter option, it means filing claims through their military legal services office for reimbursements at the depreciated value of $1.25 per pound shipped-up to $40,000. Customers have to buy full replacement value insurance under the current system-but not under the pilot. "Under the pilot, a service member gets the full replacement value at no additional cost," said Hutchinson In addition, there is "pairs and sets" coverage. "It is not just compensation," said Hutchinson. "Under the pilot, if an item from a matching pair or set is damaged beyond repair-the carrier has to pay for replacement of both items." The reimbursement rate is $3.50 per pound times the net shipment weight with an aggregate $63,000 ceiling for the MTMC pilot. Additional insurance coverage is available from the carrier. The Army's Deputy Chief of Staff for Logistics is testing a second household goods pilot at Hunter Army Air Field, Fort Stewart, Ga. The Navy is testing a third program. After the tests are completed, the U.S. Transportation Command and General Accounting Office will evaluate the results and make recommendations for a Department of Defense-wide program for future personal property shipments.

NDTA Passenger Travel Service Committee Update

Created to recognize the critical need for a civil-military/government partnership to assure national security, NDTA's Passenger Travel Service Committee (PTSC) is a forum for open exchange to improve programs, trends, policies and other matters affecting the government traveler and the travel industry.

Encouraging and promoting education about passenger travel, the PTSC bridges any communication and information gaps, and acts as a link among government and travelindustry decision-makers to enhance the defense transportation capability of the nation. Committee members include representatives of academia, airlines, bus companies, car rental firms, computer-reservation vendors, hotels, labor, passenger railroads, payment mechanisms, publications and travel-management companies; these individuals are current and active in their professions and serve at the pleasure of the chairman.

In order to allow a free crossflow of information and viewpoints, military and government representatives regularly attend PTSC meetings, and committee members visit civil sector facilities for further information and education.

The main focus of the Passenger Travel Service Committee (PTSC)-made up of senior-level executives from the travel management, airline, hotel, car rental and other passenger-service industries-continues to be the changes that the Defense Travel System (DTS) will bring to the passenger. The committee last met in September and intends more-frequent meetings as DTS evolves.

"The DTS demos at the MTMC Symposium in March were very helpful in allowing the industry to see how the project is proceeding," says PTSC Chairman Michael J. Premo, who is vice president of strategic relationships for SatoTravel. "Delays in implementation have resulted in some lags in committee activity; we're all very much looking forward to becoming more active when the system delays are over, when we can sink our teeth into the changes in store."

In addition to DTS, the committee continues to address and evaluate widespread developments in the industry, including the impact of the Internet on reservations and bookings; changing commission and travel-agency fee structures; and additional ways for industry and government to work together to continue to improve the quality of travel for the Department of Defense.

NDTA Passenger Travel Service Committee Members

Chairman-Michael J. Premo---SatoTravel

Executive Assistant-Susan Kowalsky-SatoTravel

Ms. Susan May-General Services Administration

Mr. Ken Stombaugh-Office of the Assistant Deputy Under Secretary of Defense for Transportation Policy

Mr. Thomas M. Anderson-Delta Air Lines, Inc.

Mr. Dennis E. Clifford-Northwest Airlines, Inc.

Ms. Pat Baker-US Airways, Inc.

Mr. John D. Nicholson-United Airlines

Mr. Jim Sebek-Trans World Airlines, Inc.

Mr. William G. Doherty-American Trans Air

Mr. William E. Quackenbush-American Airlines, Inc.

Mr. Merrill Taylor-Merrill Taylor, Inc.

Mr. Ron Priddy-National Air Carrier Assn., Inc.

Ms. Karen Nicola-Preston-Dollar Rent A Car

Mr. John T. Fulginiti-Hertz Corporation

Mr. David Mittleman-Enterprise Rent A Car

Mr. Patrick Walkers-Alamo Rent A Car

Mr. Randy Tietsort-Thrifty Car Rental

Mr. Randall E. Smith-Bass Hotels and Resorts

Ms. Sonya Irby-Hilton Hotels Corporation

Ms. Sharon Ashley DeJesu-Cendant Corp.

Mr. R.J. Crawford-Military Living Publications

Mr. Curt Reilly-Official Airline Guides

Ms. Mary Manske-Apollo Travel Services

Dr. Palmer Smith-The Sabre Group

Mr. Carl Wlotzko---SatoTravel

Mr. Craig Thompson-Carlson Wagonlit Travel

Ms. Pat Hall-Omega World Travel

Mr. Cliff Black-AMTRAK

Mr. Mike McKenney, Jr.-Ruthern Transportation Services, Inc.

Mr. David Hadsell-EDS

Mr. Jeff C. Crowe-Landstar Systems, Inc.

LTG Edward Honor, USA (Ret.)-NDTA

THEY WEIGH, ON AVERAGE, 14 TONS EACH. YET NO ONE KNOWS

THEN AGAIN, NO ONE ASKED US.

We know it took a special kind of talent to move the ancient, solid stone moai statues of Easter Island At Emery Worldwide, we're pretty talented at moving all sorts of heavy objects every day-any size, shape, or weight-and we do it to meet your requirements, not ours. With a global transportation network of over 500 offices, the most comprehensive heavyweight air cargo system in North America, and an integrated global IT platform to track your shipments every step of the way, Emery has the muscle to keep your projects on schedule and your business moving. So, if you want to know how to get it there quickly, safely, reliably, just ask us.

Alamo

Alamo Rent A Car

Alamo Rent A Car now allows corporate customers and other frequent ,entrn to emoll in its Quicksilver"

express rental service by using the industry's first complete and secure online enrollment application process. Alamo customers seeking fast, counterless rental experiences need only to log onto Alamo's web site at www.goalamo.com to find the Quicksilver'M online application. This secure application process ensures any online information an Alamo corporate customer or frequent renter submits remains private, and saves time by eliminating the need to download documents , or mail or fax paperwork. By applying online, Alamo corporate customers and frequent renters can gain free access to the latest in Quicksilver5Mconveniences, such as the program's network of one-stop kiosks. In most instances, Quicksilver5 Meliminates the need for rental agent assistance. The Quicksilver5M program is now available at all of Alamo's airport-serving locations in the U.S. Also, Alamo corporate customers and frequent renters can enroll in the Quicksilver'M program through its seven-day-a-week, 24-houra-day toll-free number, which is 1-800-882-5266. Alamo Rent A Car currently serves more than 15 million travelers a year through 102 locations in the United States and Canada, and more than 400 international locations For more information visit www.goalamo.com.

Amtrak

Amtrak recently unveiled its new, ultramodern high-speed train that will go into service later this year on the Northeast Corridor and announced the rebranding of most Amtrak trains throughout the Northeast as "Acela." The new train and brand name reflect fundamental changes in passenger rail service that will improve speed, service, stat_i~ns and more, and put Amtrak in a much stronger competitive position in the Northeast and other high-speed corridors in the future. 11 Acela is more than just a name for Amtrak's new high-speed trains, Acela is a brand representing a whole new way of doing business," according to Amtrak President George D. Warrington. "A combination of acceleration and excellence Acela means high speed and high quality-we are changing the journey for every customer on every train with faster trip times, comfortable amenities and highly personalized service," says Warrington. The first high-speed trains, known as Acela Express, are scheduled to go into service between Boston, New York and Washington late this year, competing head-on with the air shuttles and Interstate 95 for time-sensitive business travelers. The current four-hour and 30-minute rail trip between Boston and New York will be cut

to three hours. Up to fifteen minutes or more will be cut off today's three-hour Metroliner trip between New York and Washington with some express trains running at less than two and a half hours "Acela's entry into the Northeast creates the first of many high-speed corridors Amtrak has staked out nationwide," said Wisconsin Governor Tommy Thompson, Chairman of Amtrak's Board of Directors. "We are committed to developing high-speed corridors across America that connect communities, create jobs, boost local and regional economies, and make rail a fast, high-quality way for Americans to travel."

Atlas Van Lines

Atta Van L More Americans are referring to California as "home sweet home." Continuing on a trend that began just two years ago, more people are moving into California than are moving out. An outbound state from 1991 to 1996, the Golden State has been making a slow but steady recovery. According to the latest migration data released by Atlas Van Lines, the nation's third-largest carrier of household goods, California had 15 percent more inbound shipments than outbound shipments during 1998. That's a 9 percent increase in inbound shipments over 1~97 and a 30 percent increase in inbound traffic over 1996 (the first year California was not considered an outbound state). Atl~s Van Lines migration data reveals inbound and outbound traffic trends for every state in the U.S. The data tracks traffic flow into and out of regions throughout North America. The information is based on 101,010 household goods shipments for 1998. "We are seeing migration patterns that are consistent with last year's results because business remains good," says Steve Mumma, Atlas Van Lines Senior Vice President, Marketing and Public Relations. The Atlas traffic flow data does not include the number of people relocating by do-it-yourself means However, it serves as an indicator of individual and corporate inclination to relocate to stronger economic areas. A map showing how many households Atlas moved in and out of each state during 1998 is available by calling Jim Huth, Atlas Van Lines Director of Corporate Communications at 812-4217183, and is also available online at www.atlasvanlines.com.

Best Western Worldwide Hotels

Best Western Worldwide Hotels is the world's largest lodging brand, representing more than 3800 independently owned and operated hotels located in 79 countries. Currently, all North American and more than 1200 European , Mexican, and Australian hotels are located on Best Western's web site at www.bestwestern.com. Information on the web includes listing of hotels with infor;

NDTA Passenger Travel News Update

mation about facilities, services, photographs and valueadded amenities, corporate information about Best Western, and a complete online reservation service where government rates can be booked. Best Western also distributes more than four million Travel Guides which include in-depth hotel listings with facilities and amenities at each location. Best Western offers government rates to government employeesfederal, state, local, provincial, military personnel and civilian military personnel, foreign government and military personnel, tax-funded hospital and university personnel, and government contractor companies . Government employees and military personnel need only to show their government ID to obtain these rates. Best Western offers many special programs for government travelers. The Gold Crown Club International is a frequent stay program which enables members to earn one point for every dollar spent at any Best Western worldwide. Points may be redeemed for a variety of awards such as airline miles, car rentals, retail certificates and room nights at Best Western hotels. Currently, 300 Best Westerns are offering rooms custom fitted to the needs of business travelers under the Business Plus Room program. Best Western also provides government per diem rates to companies who are contracted to the government, available through the use of a company ID number at time of reservation, as well as Best Western's Quality Assurance Program, the first global quality assurance system developed by a hotel chain and applied internationally. Information about these and other programs can be found on Best Westem's web site, www.bestwestern.com

Candlewood Suites

Whether your customer is an Air Force mod mechanic, Army photograph er, Navy pilot or Marine Corps medic, he or she deserves comfortable accommodations. You, meanwhile, want to make sure the price is fair and within policy guidelines. Worthy of strong consideration is Candlewood Suites, started four years ago by Korean War veteran (2nd Lt., U.S. Army) Jack DeBoer. DeBoer also founded Residence Inn and co-founded Summerfield Suites, so he's no stranger to the extended-stay hotel business. DeBoer believes that military service should not only be appreciated, but rewarded. So if there is a studio suite available at any of nearly 7 5 Candlewood Suites nationwide-regardless of the going rateID card holders get the room at-or-below per diem. Period. Another important measurement is what your traveler getsor doesn't get-for the money. Landing a second-rate room or getting stuck with hidden costs can hurt morale and productivity. At Candlewood, it's clear that quality is standard and value is across the board. Every room is a suite fitted with a fully-equipped kitchen and more. There is a large business desk, two telephone lines (plus a data-port), an oversized recliner, 25-inch television, and video and CD players. Military travelers get their first glimpse of Candlewood's "delivering exceptional value" philosophy at check-in, when they receive a 25-cent-piece with their room key. This is a traditional Candlewood reminder that soft drinks are just a quarter in the "Candlewood Cupboard," where other food items and sundries can be bought at-or-near cost, on the honor system. Other complimentary or low-cost amenities are provided

as guest benefits, rather than revenue-generators, so there are no surprises on the final bill. All guests can expect: free laundry facilities; an in-room hair dryer, iron and ironing board; exercise room with premium equipment; free local phone calls; personalized voice mail; 25-cents-a-minute long distance; free incoming faxes; five free outgoing faxes per visit (then 15 cents a page); free video and CD checkouts; and a free "first night kit" with popcorn, snack bars and coffee. Housekeeping is conducted on a weekly basis, with fresh linens or other services provided on request. By eliminating unnecessary interruptions and unwanted services, the suite becomes more like home and less like a rented room. For more information, contact Candlewood National Government Sales Manager Mike Atkins at (843) 971-6050; email: mikea@candlewoodsuites.com. Additional details are also available on the company's web site at http://www.candlewoodsuites. com/gov_frame.html.

,.

CANilEW®D

Where va1.... Stays

Cendant Mobility

~ / C E N DAN T Cendant Mobility is extremely proud to have had the opportunity of partnering with the DoD in the development and implementation of a number of exciting initiatives. In the course of our work together, Cendant Mobility has been privileged to gain a great deal of knowledge about the needs and objectives of the DoD and its war fighters, working with them, to see some very exciting approaches take shape. As the world's leading relocation management services company, we've been able to respond to the DoD's goal of incorporating private sector best practices into military programs, and to see our leverage, our economies of scale, and our industry expertise utilized in programs that support the recruiting, retention, and administrative goals of the DoD. As we work together, our objectives will be to continually use those approaches to enhance effectiveness, streamline processes, and put into place programs that support the Quality of Life initiatives so critical for uniformed and civilian military personnel. We're extremely pleased to see the success of some of these initiatives-for instance, pilot program for household goods shipment at Hunter Army Airfield in Savannah, GA-as well as to be able to look forward to new developments, such as the launch of customized cost-of-living programs, which offer new support to Quality of Life. In 1997, Cendant Mobility partnered with the DoD in a unique pilot program for the management of DoD service members' household goods shipments: the Move Management Center at Hunter Army Airfield in Savannah, GA. The Army saw that companies with large numbers of relocating employees frequently chose to outsource that function, and the procurement process resulted in the awarding of the contract to Cendant Mobility. The DoD has also contracted with Cendant Mobilty to develop a web-based financial planning tool for relocating military families. Cendant's Military Acclimate site, www.militaryacclimatc.com, which went live in early 1999, is available to any military person or family member, anywhere in the world, who has internet access. Cendant Mobility is one of the most active members of the Military Mobility Coalition, an ad hoc organization dedicated to working with the DoD's household goods reengineering initiatives by supporting the ability of third-party companies to compete and offer value in this market.

NDTA Passenger Travel News Update

Days Inn

Days Inn Business properties, featuring Days Work Zone Rooms, have attracted travelers throughout the United Sates, Canada, India, and Uruguay who are looking for affordably priced business accommodations. "Since its inception in 1996, the Work Zone concept has been a success," said Joe Kane, Days Inn President and CEO. "The rooms are designed to offer comfort , convenience, executive services and the best value in business accommodations," Kane said. Each Days Work Zone room is furnished with amenities suited to the needs of today's business traveler. Work Zone rooms are set apart by a distinctive door insignia resembling a diamond-shape construction street sign with the words Work Zone. Days Business Place hotels are in 150 locations across the U.S. and abroad. For reservations, call 1-800-DAYS INN or log onto the Days Inn website at www.daysinn.com. Days Inns of America, Inc., the world's largest franchised hotel chain, was founded in 1970 by Cecil B. Day. Today, with over 1,850 properties, Days Inn offers quality lodging at a fair price throughout Africa, Asia, India, North and South America, and 1999 development plans include new hotels in some of these areas.

Delta Queen Steamboat Co.

For 109 years, America's oldest cruise line, The Delta Queen Steamboat Co., has kept alive the traditions of the 19th century's golden age of river travel. The company, which traces its roots to 1890, will soon steam "full ahead" into its third century of operation, with the launch of a new coastal cruise line stateside and a new river vacation in Europe. The Delta Queen Steamboat Co. 's genuine steam paddlewheelers-The Delta Queen, Mississippi Queen and American Queen-ply several scenic inland rivers during 3- to 14-night cruises through America's Heartland and the Old South. Passengers experience a sense of traveling back in time and seeing a side of America that most think is gone forever. They sit in on talks about the history and lore of the river; explore antebellum homes, Civil War battlefields, important museums and the boyhood home of Mark Twain; enjoy regional American cuisine and award-winning entertainment; and let the gentle rhythm of the big red paddlewheel lull them to sleep. It is a distinctively American, and unabashedly old-fashioned, way to travel.

Gelco Government Network

Gelco Government Network, a GelcoGovernmentNetwork division of Gelco Information Network, Minneapolis, MN, announced the latest release of Gelco Travel Manager (GTM), Version 7.lc. GTM, already the dominant software for government business travel reengineering, is the first system of its kind to be fully web-enabled. Many customers have been anticipating the introduction of Travel Manager for the Internet, and Gelco reports that it already has orders for licenses totaling 100,000 vouchers. These new licensees will join more than 110 federal agencies and installations that currently use GTM to automate their

business travel processes. Defense Department agencies and the uniformed services have more than 30 licensed systems. Through almost seven years of usage in the Department of Defense, GTM has proven to be both cost-effective and efficient for reengineering business travel and migrating the process to a paperless environment. It is expected that 50 percent of Travel Manager users will be on the Internet version by the end of 2000, and by the end of 2002 that number is expected to grow to 90 percent. "Gelco Travel Manager via the Net puts a virtual travel office on any desktop or notebook, and is designed to do just about everything but take the trip for you," says Gelco Executive Vice President William C. Shively GTM v7.lc was in development for a full year and has been thoroughly tested at multiple Beta sites. The internet version is fully compatible with MS Explorer ®and Netscape ® browsers, offers agencies the choice of a Progress®or Oracle database, and interfaces with all government financial systems. Gelco Travel Manager continues to dominate government contract awards for business travel reengineering, with a customer retention rate exceeding 97 percent. By the end of fiscal 2002 , existing contracts and systems will account for approximately 7.7 million federal travel vouchers each year, the majority of which will be generated by the DoD.

Hertz Corporation

The Hertz Corporation, the world's largest car rental company, has been the leading brand in car rental for over 80 years and continues to surpass the expectations of customers worldwide, with a fleet of over 550,000 vehicles and 6,100 locations in more than 140 countries. Hertz has scored many "firsts" in the car rental industry. It was the first company to move car-rental locations out of backstreet garages and offer a coast-to-coast network of convenient, attractive car-rental locations. Also, Hertz was the first to make available cars in many sizes, makes and models-allowing renters to choose vehicles to meet various needs. The primary constant Hertz has driven for and achieved is the implementation of one "industry first" after another. In 1984, Hertz began making it easier for their customers to find their destinations, by developing the Computerized Driving Directions (CDD) system. Customers manually scrolled through an index of predetermined destinations and keyed the number corresponding to the desired route into the CDD system, which would then print out directions. In 1995, Hertz introduced its Magellanmanufactured Hertz NeverLos t® on-board navigation system in the U.S., installing 600 units in its fleet at Hertz airport locations in nine markets. In 1998, Hertz formed an exclusive joint venture with Magellan Corporation that will oversee the expansion and operation of 50,000 "next generation" NeverLos t® vehicle navigation systems. Hertz has been leading the industry in providing GPS technology for travelers since 1995, but the new joint venture with Magellan gives Hertz technological superiority in the rental car industry with regard to navigational systems. The Hertz NDTA Corporate Discount ID# is 42265. For reservations call Hertz at 1-800-654-6511.

@ INTERSTATE Interstate Van Lines

Two years ago, a review of our military traffic revealed a need to pro-

vide our military customers with a toll free number they could use to obtain assistance during their move. Supplementing this program was the implementation of a computerized customer evaluation program. This program generates a letter to each of our customers so they may evaluate the quality of service provided. This feedback allows us to develop a profile of our service by agent and driver, as well as the entire organization. During a vi it to one transportation office the question of tracing shipments came up. We recognized the need to work with the TMO to find a way to assist them in easing some of the trauma associated with moving. Thus the Interstate ITV (pilot) Program was developed. In August 1998 we implemented a pilot program with 10 of the larger transportation offices. This program provides the transportation offices twice-weekly faxed reports. These reports provide information on all the shipments en route to the current location of the shipment and the ETA. In addition the report provides the name of the destination agent which will service the shipment. This pilot program, has proved to be very popular with the transportation offices and has enabled them to alleviate some of the stress customers experience during their move. The real test of the value of these efforts can only be measured by the results. And, we are pleased to find HQ MTMC has awarded Interstate the Quality award twice (the only van line to receive this prestigious award), for the past 4 years we have maintained the highest average customer satisfaction Index for GSA (of any major van line), our national accounts have doubled, and our military traffic has dramatically increased.

MAVBOWER® :· Mayflower Transit TRANSIT &-

Thanks to the Mayflower Transit, Inc. "Discover America" Program, fourth and fifth grade students throughout the U.S. are getting a unique tour of the country without leaving their classrooms. Discover America was initiated by Mayflower seven years ago to increase the company's exposure in the local community. The "trip" for students starts each September when a van operator from the local Mayflower agency sponsoring the class visits the school to meet with the teacher and students. The driver introduces the students to the program and conducts a tour of his moving van. He leaves the class with a large interstate map that teachers can display and use to track his journey. The program is then turned over to a Discover America coordinator at Mayflower Corporate headquarters who corresponds with the students using the driver's name. Mayflower agencies can sponsor multiple classrooms in several local school districts. From October through May, each class receives a monthly envelope from their driver as he "travels" across the country. Each letter contains educational material pertinent to the areas travelled on the driver's trip. This material helps supplement the teacher's lesson plan and encourages students to develop their interest in and knowledge of these important subjects. More information on this and other topics of interest at Mayflower can be seen on their website, www.mayflower.com.

Military Living Publications

Truckers all over the country are using Military Living's United States ._..i;....;;.;;__,_,.__, ..i Military Road Atlas to guide them to their delivery points at military installations. In addition to orders from truckers, this small family-run company is also receiving orders from suppliers, vendors and others needing to travel to worldwide military installations. For many years, Military Living has recognized a need for a military road atlas for U.S. military installations in Europe. After two years of diligent work, including original cartography, Military Living's European U.S. Military Road Atlas Plus Near East Areas will soon roll off the press. The company presently has more than 25 original publications directed toward the military travel market segment. Since Ann Crawford founded Military Living 31 years ago with $100 and a Texaco credit card, the company has grown considerably. This company's history is detailed under "About the Publishers" at www.militaryliving.com. Military Living has l;>een featured in many publications including USA Today and The Washington Post. William R. Crawford, Sr., Ph.D., President, attributes a large part of this company's popularity to its line of atlases and maps, the brainchild of R.J. Crawford, who has been a part of Military Living for over 17 years. "This introduced a whole new range of products to help military personnel and their families," he said. Previously, the company had limited its publications to books and periodicals dealing with military travel and logistical support. Among the most popular of the company's present line of publications is Military Living's U.S. Military Installation Road Map, suitable for posting on a wall. Military Living designs publications tailcired to meet the needs of those serving the military and distributes them at various points on military installations. All of the Crawfords at Military Living agree that NDTA is very important to their success. "Without NDTA, those truck drivers would never have found us!"

NOR~T

Northwest Airlines/KLM Dutch Airlines

Northwest Airlines' and Continental Airlines' new alliance has created the most extensive codeshare partnership in the United States, offering consumers the benefits of increased service options, including streamlined ticketing, check-in and luggage handling, better connections and increased frequent flyer benefits. Northwest together with KLM, Continental and our global partners serves more than 500 cities in nearly 100 countries on 6 continents. Members of either Continental OnePass or Northwest WorldPerks can earn miles and redeem miles for free travel on either airline. Other benefits are that frequent flyer miles no longer expire and it's only 20,000 miles for a domestic ticket for 9 months out of the year! Northwest is expanding its service to Alaska by offering more daily flights to Alaska than any carrier except for Alaskan Airlines, Northwest's codeshare partner. For the summer season, Northwest will offer a total of 7 flights per day between Anchorage and Fairbanks and its hubs in MSP and DTW using 757 aircraft. In addition, Northwest is also offering two weekly non-stop flights between Anchorage and Tokyo, Japan.

NDTA Passenger Travel News Update

OAG

r ~ G Recognizing the leading role OAG ' Jn Worldwide plays in the dissemination of airk!,.t,av.,, begins: line schedule information to the global travel industry , the Department of Transportation (DOT) specifically named OAG in two final rules dealing with consumer protection issues. The two final rules issued by the DOT require that all air carriers disclose information on code sharing, long-term wet-lease arrangements and change-of-gauge services to consumers. To achieve this, the rules specifically instruct carriers to provide this information to OAG for inclusion in its print and electronic flight guides, other publicly provided flight schedules, and to all Computer Reservation Systems, such as Apollo/Galileo, SABRE and Worldspan. "OAG has provided information to the travel industry for more than 70 years and has long been considered the clearinghouse for flight schedule and other travel information," noted Curt Reilly, publisher of OAG's Government Business Unit. "Being named outright in the latest DOT ruling is a testimonial to the comprehensive nature and overall value and quality of the products and services offered to travelers by OAG." These disclosure items have been known to cause confusion among the flying public. Code sharing occurs when a consumer purchases flights with a particular carrier, but actually flies on a different airline. A long-term wet-lease is when an airline leases another carrier's airplane and flight crew to cover a route or flight for various reasons, such as lack of capacity or seasonal schedule diffenmces. In either case, the consumer expects to fly the airline they selected, but ends up on a different carrier's aircraft. With the new ruling, the DOT has instructed air carriers to provide information on code share flights and long-term wet-leases to OAG OAG will then identify code share and long-term wet-lease arrangements with an asterisk or other suitable symbol and list both the corporate and trade names of the actual transporting carrier in all of its print and electronic flight guides. Change-of-gauge is equally surprising to the traveling public. This occurs when a flight that was booked as direct, actually requires a change of aircraft. Change-of-gauge information must also be provided to OAG so that it can accurately be reported in all of its products and services used by consumers. Continued Reilly, "The new rules by the DOT will go a long way in clearing up consumer confusion-and the anxiety that may be caused as a result. OAG currently publishes code share and change-of-gauge information which some airlines already provide, and will begin publishing long-term wet-lease information in the near future."

Oakwood Corporate ~ Housing

c O •P O • Ar, H O u 5 , NG ® Anyone who has experienced the trials of relocating, temporary deployment or whose work takes them away from home for extended periods of time knows the frustration of finding temporary housing. Often short-term rentals are hard to find and require three to six-month lease minimums, security deposits and several phone calls to connect, and disconnect, utilities. Hotels are far too costly for long-term stays, and even suites can become cramped and uncomfortable after more than

a week's time. Oakwood Corporate Housing understands what government travelers and relocating employees miss when they are away from home for extended periods. That's why this nationwide firm pioneered the "corporate housing" concept more than 30 years ago, offering fully furnished apartments for stays of 30 days or longer at nearly half the cost of a typical hotel room. Oakwood provides the comforts of home as well as the amenities of apartment living, like exercise facilities, pools, tennis courts, etc. Oakwood accessorizes each apartment with quality furnishings, decorator touches, dishes, cookware, and appliances which may include TV, VCR, and CD stereo systems. Accommodations are custom ordered and accessorized to fit each client's needs. Oakwood provides packages for business travelers and families with children, to make everyone feel right at home And , unlike many apartment communities, Oakwood arranges for connections of phone, utilities, and cable service, all billed on one monthly statement. For all your government related relocation needs, call Oakwood Corporate Housing at 1800-888-0808 or visit www.oakwood.com.

Stnffl,, {" Sato Travel all} 11 ave

~he _last several years hav~ been nvetmg ones for the travel industry as a whole, filled with exciting innovations as well as a fair amount of regulatory turbulence. Military travel has been no exception. Between emerging technology and continuing service issues, military travel continues to invite its share of scrutiny and discussion. Like many travel-management firms, SatoTravel has experienced changes-one of which was the sale of the company to a well-known investment group. With experience and change come wisdom, of course, and having served the military for all of its nearly 50 years of existence, SatoTravel brings a unique perspective to the issues affecting military travel. The Defense Travel System (DTS) remains a top focus for the military, its travelers and travel providers alike. DTS is a business process like anything else, and a difficult one But it will succeed, as does any way of doing business better. The Internet and other automated methods of arranging travel continue to be of particular interest in the DTS era. SatoTravel CEO and Cochairman Larry Hough says, "Clearly, self-booking through some vehicle or another-whether it's the Internet or an offshoot of the Internet that won ' t emerge for two or three yearsputs a lot of emphasis on data management and interpretation, and using that data for purposes of purchasing decisions and travel planning. Winning travel companies are those companies that appreciate technology and aren't afraid of it-companies that use their technological resource expenditures very carefully, and possess foresight and flexibility in recognizing which systems best serve their customers and business objectives." It used to be that the name "SatoTravel" immediately brought to mind the company's unique airline ownership. But times have definitely changed at the nearly-SO-year-old travelmanagement firm. On January 25 of this year, an investment group comprised of Stuart Mill Capital, Ambassadors International Inc., and GE Pension Trust finalized the acquisition of SatoTravel. New private ownership has removed the restraints imposed by the airlines, and now SatoTravel is poised to secure its status as one of the largest and most efficient travel companies in the country. For more information about SatoTravel, please visit www.satotravel.com.

Government Travel Update

WELCOME TO THE DOLLAR RENT A CAR TRAVEL UPDATE

Car® is extremely proud to be the first car rental company to receive the Military Traffic Management Command Quality Award.

This award demonstrates that Dollar Rent A Car® is indeed one of the most significant providers of car rental services to the United States Government, both military arid civilian.

The U.S. Navy nominated Dollar for this prestigious award for "sustained superior performance and quick responsiveness in providing best value. For the third year in a row, the company is the top supplier of the U.S. Navy's rental

The FASTLANE 5 M Express Rental Program, recently introduced by Dollar, is the quickest and most efficient method to rent vehicles at more than 50 Dollar locations in the United States.

For quick pickups, FASTLANE members can make reservations via their travel agent or the exclusive toll-free number (877) 253-9450. When members arrive at the Dollar airport

counter, their personal profile and rental information is quickly printed, sending them on their way immediately. When returning a rental vehicle, FASTLANE members are greeted by a Dollar agertt in the parking area. A hand-held computer will print a receipt at the vehicle and get you on your way promptly. •

Frequent flyers may earn discounts and incentives plus mileage points with Dollar airline partners for FASTLANE rentals.

A visit to the Dollar website provides information on our fleet, rental locations, "Hot Deals" and details about our programs for Official Government travel, Government Contractor travel, and leisure travel for government employees •as well as retirees. And, you can make your reservation online at www.dollar.com.

Dollar is again the Official Rental Car Company for the NDTA Forum. Use the NDTA number ND00O 1 and a portion of your rental fee is returned to the NDTA Scholarship Fund.

Dollar is dedicated to providing the best value and exceptional customer service to all our customers, for business or pleasure rentals. Dollar Makes Sense for Government Travelers!

C!iJ. and US!.) OUr l.D. card and coui !

NDTA Passenger Travel News Update

• U·S AIRWAYS US Airways

A single-engine, bright scarlet Stinson Reliant dipped to treetop level and in a single pass, dropped a mail container and snatched up the outgoing mailbag from lines suspended between two poles. On that 12th day of May, 1939, in Latrobe, Pennsylvania, began the 60-year story of the airline now known as US Airways. Richard C. du Pont, owner of All American Aviation and its fleet of five fabric-covered Stinsons, had bid successfully on two experimental airmail pickup routes that covered 1,000 miles of rugged mountain terrain in Pennsylvania and West Virginia. After the experimental year was over, the airline spent the next few months in limbo after du Pont was denied permanent certification to carry the mail. But on July 22, 1939, the newly formed Civil Aeronautics Board issued its first certificate of public convenience and necessity to All American Aviation. For the next nine years, the scarlet Stinsons with triple AAA on their wings, carried mail to 86 connecting cities and towns in Pennsylvania, New York, West Virginia, the District of Columbia and Ohio. Today, sixty years later, US Airways is a growing international passenger airline service, adding Charlotte to London flights in June and new destinations as the widebody A330s begin entering the fleet next year. The US Airways Shuttle also is expanding its brand and begins direct service between Boston and Reagan Washington National on July 9. Sixty years after its founding, US Airways is positioning itself to become a worldclass carrier of passengers. US Airways, US Airways Express, US Airways Shuttle and MetroJet fly to 203 cities. Last year more than 5 7 million passengers were boarded. And, yes, US Airways still carries the U.S. mail, some 143,000 tons of it annually. Chairman Wolf and President and CEO Gangwal have praised employees again and again for the company's dramatic progress in putting into place a "firm foundation for the future." Their message to employees on this 60th anniversary is clear. "Let us renew our commitment to provide customers with a level of service second to none. Let us fly into the new millennium as the carrier of choice."

s 61/U. D United Van Lines vlfil 111=.

United Van Lines introduces •-V,ED VanStar, a state-of-the-art satellite YIIWJ communications and vehicle locat-

ing syste_m. _The system enhances ® commumcat10n between van oper- Vanlines ators and United headquarters personnel, facilitates shipment tracking and improves overall service to United customers. In the past, en route problems with trucks could cause delays in shipments. With VanStar, problems can be reported and corrected in a more timely manner. It's a valuable customer service tool. This new system makes the old daily telephone "check-in" system used by drivers obsolete. Using computer-based satellite technology, United can now keep track of its vans via text messages sent and received by VanStar-equipped vehicles , agents, and world headquarters staff. Customers who have internet access can get this same information via the United website: www.unitedvanlines.com. "Customers can go to the web site, type in their order number and learn the current status of their ship-

ment," says Wayne Campbell, Director of Operations Systems at United's Suburban St. Louis Headquarters. Based in suburban St. Louis, United Van Lines is the nation's largest household goods mover.

Trailways

Trailways has launched a new initiative to support and fulfill the military's transportation needs in the style made famous by the 64-year-old organization-with a safe, timely and comfortable ride. Trailways is helping its network of more than 50 independently owned transportation companies find new business opportunities with the DoD and join forces with one another in moving military passengers across the country. This spring, Trailways recruited retired military officer Mike Capen and put him on active duty as its military liaison. One of his first assignments was to join other Trailways staff members in promoting Team Trailways at the MTMC Conference and Exposition in Denver, CO. A number of Trailways members already are decorated veterans in doing business with the military John Mankin, owner of Grady Stone Charters, d.b.a. Ozark Trailways in Fort Smith, AR, recently received the 101st Airborne Division Award for service up and beyond the call of duty for moving 2,500 troops in a six-day period in conjunction with Arrow Trailways of Killeen, TX. Retired U.S. Army Command SMAJ Tim Hancock is president and owner of Arrow Trailways, and 25 percent of his business comes from the military Arrow Trailways has several times been the recipient of Trailway's First Place Fleet Safety Award for Excellence for a near-flawless safety record.

Wingate Inns

Following its announcement of offer..---~ - ing high-speed Internet access in every Wingate Inn hotel guestroom, Wingate Inns International, Inc. and LodgeNet Entertainment Corp. announced the signing of an agreement to exclusively deploy LodgeNet's interactive guest room system into the fast-growing hotel chain. Every Wingate Inn hotel will offer its guests the full line of LodgeNet's interactive guest room services, featuring, for the first time, its Internet-managed connectivity solution-On Line by LodgeNet'm. Wingate Inns will have the complimentary high-speed Internet access available in every hotel by the end of the summer. On Line by LodgeNet •m is quick and easy to use. A guest plugs his or her computer into the room's Ethernet-based Internet jack and launches the laptop's resident browser application. Access is instantaneous, at speeds up to 50 times faster than traditional phone modems, with no software installation or re-configuration required. The system uses proprietary technology acquired in LodgeNet's purchase of The Connect Group in October of 1998. Wingate Inns International, Inc. is an all-new construction hotel chain that opened in July 1996. Reservations can be made by calling Wingate Inn's reservations at 1-800-228-1000. More information can be found online at www.wingateinns.com. DTJ

The month of March 1999 saw USTRANSCOM Commander-in-Chief and Air Mobility Command Commander, General Tony Robertson, go before three House and Senate committees to testify on the readiness and requirements of his commands.

The Air Force General highlighted the significant strengths of certain elements of the Defense Transportation System-the new C-17 Globemaster III airlifter, new LMSR strategic sealift vessels and the enhanced readiness of the Ready Reserve Force of strategic sealift ships. He identified significant problems with overseas en route infrastructure and the reliability of the C-5 Galaxy, but noted that there are plans and programs in place to begin to rectify both problems. He assessed the readiness of the nation's defense transportation forces as having increased since the Gulf War.

March 10-SASC-Strategic Lift Hearing

General Robertson began testimony before the committee chaired by Senator Olympia Snowe (R~ME) by stating the command's three main roles: getting the warfighter to the fight, sustaining him during the fight and bringing the warfighter home after the fight was over, or if neededswinging his forces to another major theater war.

Senator Charles Robb (D-VA) asked General Robertson if he felt he had too many C-130s. The general acknowledged that this was a common perception but he noted that the C130s at his disposal are fully employed even in peacetime. He promised the results of an ongoing study into the question to the committee when it is finished.

Senator Jack Reed (D-RI) next queried the CinC about the C-17, stating that he had heard that the 120 C-17s currently planned don't adequately replace the 256 retiring C-141s.

While the smaller fleet of C-17s will have about the same throughput capacity as the C-141 fleet, General Robertson replied that the issue was "tails"; half as many C-17s cannot be in as many places as the larger number of C-141s. However, he added that he has been extremely satisfied with the C-l 7's performance, including its very high reliability rate. He pointed out that even though there are only 47 in the fleet today, every time one turns on the news there is a C-17 in the background. He went on to tell Senator Reed that the C-17 is capable of operating from semi-prepared airfields today, but that FOD (foreign object damage) from those operations remains a current concern.

Senator Jeff Sessions (R-AL) asked if transportation forces could carry our another Desert Shield/Desert Storm operation. General Robertson cited improvements and shortfalls since the Gulf War. Calling sealift and prepositioned assets highlights of improved capabilities, he acknowledged a significant shortfall in the mission capable rate of the C-5, but concluded that we have equal or better overall capability today.

Senator Reed closed the hearing by asking: does trans-

portation get the attention it needs? General Robertson replied that while the mission is often unglamorous, it is strongly supported by the services and warfighting CinCsas evidenced by the CinC's repeated emphasis on the need for more strategic airlift, the Air Force's ongoing purchase of the C-17 and the Navy's funding of all 19 Large Medium Speed Roll-on/Roll-off vessels requested as well as their accounts to maintain the readiness of the ready reserve fleet.

March 18-SASC, Subcommittee on Readiness and Management Support

Testifying in his Air Mobility Command (AMC) hat, General Robertson stated that global projection is essential to readiness, but noted that readiness is strongly influenced by: weapon system modernization and reliability; the availability of well-trained and experienced people; and the health of AMC's global transportation infrastructure. He told the subcommittee, chaired by Senator James Inhofe (ROK) that supporting the nation's war fighting CinCs is the command's top priority-one taken very seriously throughout AMC.

Asked by Senator Charles Robb (D-VA) about readiness, General Robertson replied that AMC does its wartime mission every day-and gets a daily "report card" from its customers around the globe. , Senator Mary Landrieu (D-LA) asked Robertson to list his top three people priorities. The General cited reducing OITEMPO and the turbulence it causes in people's lives as priority one, improving pay and compensation as priority two, and improving overall quality of life including improving medical and child care, and military family housing as priority three. He also noted fixing spare parts shortages is also a QOL-on-the-job concern.

Committee Chairman Senator James Inhofe (R-OK) focused on infrastructure issues. Noting that war plans call for AMC to be capable of moving 49.7 million ton miles per day, the general attributed a current 11 percent shortfall in meeting that requirement to C-5 reliability issues and the C141 drawdown outpacing C-17 acquisition. Additionally, today's capability is further reduced by the loss and aging of infrastructure. He noted however that AMC has been working this issue for 4-5 years and that DLA has received funding this year to start replacing a number of failing fuel systems around the world, which will significantly enhance throughput. He also reported that while overseas base numbers have fallen from 39 to 12 since 1989, in a crisis the U.S. could seek support from other nations for expansion of existing en route infrastructure.

March 22-HASC, Readiness Subcommittee

Field Hearing at Naval Station, Norfolk, VA

General Robertson-back in his USCinCTRANS hatstarted by telling the subcommittee chaired by Representative Herbert Bateman (R-VA) that his command

Civtlian personnel...along with USTRANSCOM's commercial partners... is the best we have ever had.

-Bad news-USTRANSCOM's good active duty people especially on the AMC side are leaving at an increasing and alarming rate.

• Equipment

-Bad n ews- Much of o ur tran sportation equipm ent is old a nd n ee d s b oth up gradin g a nd better spar e p ar t s support -Goo d n ews-So luti o n s a re in th e wo rk s for bo th o f th e above challenges.

• En route infrastructure

-Bad news-Our en route infrastructure has suffered years of neglect.

-Good news-We're turning this problem around: there is more than $500 million in the POM to address this requirement.

The General next addressed Representative Bateman's request for an update on airlift, telling him that the C-17 program is on track, living up to all expectations, and that there is funding requested in the FY00 Presidential budget submission for 14 additional planes required to support the special operations mission. He also cited the C-5 as the backbone of our airlift fleet, but expressed concern about the aircraft's low reliability and mission capable rate.

ment, the CinC attributed Ode-ti Current modernization programs will stop the sliding N!Ua'bility rates by FY2005. A proposed program to reengine the C-5 would eliminate the problem by FY2012.

Congressman Gibbons asked the General how he could support halting C-130 production when there are 40-yearold C-130 Hercules in the fleet. The general replied that he al so has tank e rs approaching 50 y ears old, and while he would lik e to fix ev e rythin g at once h e has to address highest priorities first.

Delegate Robert Underwood (D-Guam) asked if there was a disconnect between readiness reports from senior service leaders and what people in the field are saying.

General Robertson responded that USTRANSCOM's readiness has actually increased since the Gulf War. He cited added prepositioned assets, successful acquisition of LMSRs and C-17 s as success stories-although he graded the C-5 as "broke." He went on to note that the RRFwhich demonstrated only a 25 percent success rate when it was activated in Desert Shield/Desert Storm-has a string of 97 out of 99 on-time responses to no-notice activations since the war. But he concluded that we still need to focus attention on en route infrastructure, modernizing the C-5 and pilot retention . DTJ

Don't Miss Out

BALTIMORE CHAPTER

Many events have been taking place within the Baltimore Chapter. The BWI Chapter Board has approved a second chapter scholarship to be offered to a group of students seeking Transportation degrees from the University of Maryland . The chapter held a luncheon at the Ft. Meade Officer's Club recently where Commander George Asseng, USCG, provided a very interesting history of the Coast Guard and astounded the group with the varied activites performed by this organization each day, from drug siezures to search and rescue operations. Incoming Washington DC Chapter President Ron Canardy provided an update as to his chapter's activities as well. By unanimous vote, the chapter decided to name its in-house scholarship program from members' families in honor of Norm Dresden. We miss Norm and this scholarship will be a reminder of this special person who gave so much and set a fine example for the NDTA.

SAN FRANCISCO BAY AREA CHAPTER

The San Francisco Bay Area Chapter recently held its annual US Coast Guard Luncheon on Coast Guard Island, Alameda, CA. The guest speaker was Vice Admiral Thomas H. Collins, Commander USCG Pacific Area. His topic was the DoT's U.S. Maritime Transportation System. The chapter's Spring Fling Golf Outing was held at Travis AFB's

Cypress Lake in Vacaville, CA.

More than 50 golfers raised over $3,000 for the chapter's scholarship fund. The annual crab feed abord the SS Jeremiah O'Brien San Francisco Bay Area Chapter Members enjoy was held recently the food and fun at the annual Crab Feed. on the San Francisco waterfront. The O ' Brien is a WWII Liberty Ship that has been restored and recently revisited Normandy. The engine room of the ship was used in the filming of the Academy Award-winning motion picture "Titanic." Over 150 chapter members were in attendance. A raffle to benefit the scholarship fund was held there as well .

WASHINGTON DC CHAPTER

The DC Chapter was briefed recently on the Defense Travel System by Mr. Leo Hergenroeder, TRW DTS Deputy PMO. President Ted Cimral announced several upcoming events for the chapter as well. Among them were plans for Defense Transportation Day, a tour of the Capitol Building in September, and a tour of the Pentagon in August. The Logistics Management Institute (LMI) donated $1,000 to the DC Chapter's Scholarship Fund, which brings the available amount for the 1999 scholarships to $11 ,000!

Pack up, ship out, and Drive HappysM with Alamo~ Business or pleasure, Alamo offers all federal government employees and military personnel special benefits like unlimited mileage* and low rental

rates! When renting on orders, your airport fees, additional and underage driver fees, and Collision Damage Waivert will be included, so you don't have to worry about any unexpected costs. Use Alamo Drive Happy Rates and services while on leisure, tool Alamo is conveniently located in the United States, Canada, Europe, Latin America, and the Caribbeanyou'll easily find us in just about every duty station. For reservations, call Alamo at 1-800 GO ALAMO. Be sure to request Rate Code MG for on-duty travel or Rate Code M1 for leisure travel.

@Ala mo Rent-A- Car, In c

MTMC

One hundred and three civilian transporters were recently inducted in the U.S . Army Transportation Corps in a ceremony at Fort Myer, VA. Sixty were there to receive a certificate from BG Gilbert Harper, Chief of Army Transportation, Fort Eustis, VA. In keeping with the Army's "whole branch" concept, civilians employed full-time in the traffic management career program or in a position requiring a substantial knowledge of transportation are inducted into the corps William Neal, assistant director of transportation in the DCSLOG's Directorate of Transportation and Troop Support, was the guest speaker Retired LTG John Bruen, Honorary Colonel of the Transportation Corps Regiment, presented St. Christopher medallions recognizing individuals who have made significant contribution to the transportation corps. Awardees included NDTA'ers Harvey Rosenthal, Ed Rappe , Curtis Moore, Russell Daly and Fred Escobar.

DoT

,#'<" The Panama Canal Commission Board of

• ] Directors met in the Canal Administration 'i ..- Building in Panama, and heard reports on % .,; the Canal's performance for the first seven s, 4 ,e se7" months of FY99. Panama Canal Administrator Alberto Aleman Zubieta reported that vessel traffic performed above budget estimates with oceangoing transits totaling 7, 997. Of these, 2,456, or 30. 7 percent, were by Panamax vessels. "Tolls revenue and Canal traffic increased, compared with the same period last year," Aleman Zubieta said. On the Canal's ongoing modernization and improvement programs, Aleman Zubieta reported that the dry excavation portion of the Gaillard Cut widening program is 91 percent complete, and that 50 percent of the wet excavation has also been completed. He added that navigation tests in the widened section of the Cut are underway with Panamax vessels meeting vessels of up to 80 feet in beam, transiting in the other direction. "Work will be done as scheduled by the year 2002, and the first two-way navigation tests have been very positive."

(i)

MSC

"With Iraq just several hundred mile s away, we don't get bored out here," said Capt. J. Lee Johnson, USN, aboard the USNS Shughart, a 67,000-ton strategic prepositioned ship, in the Persian Gulf. "Saddam Hussein is unpredictable, " Johnson said. "So our mission is unpredictable-that ' s what makes it exciting." Johnson commands Afloat Prepositioning Ships Squadron Four, a fleet of ships laden with heavy combat equipment and supplies for the U.S. Army . "At a moment's notice, we're ready to set sail and off-load equipment anywhere in the theater," added Johnson. "We're maintaining our nation's strategic strength in the Gulf."

NDTA AWARDS AND HONORS

NDTA Outstanding AS400 Cadet Award

Presented to Matthew C. Neuman, a 21-year-old senior at Montana State University. Award Presented by Lt Col John Alexander , Commander, Detachment 450

National Defense Transportation Award

Presented to Cadet Edwin L. Clarke (below, left) and Cadet Greg McDearmon (below, right), both of the Virginia Military Institute, Lexington, VA. Cadet Clarke is a Mechanical Engineering Major, ranked first in his ROTC class of 129, and Cadet McDearmon was a Civil Engineering Major who scored on the Dean's List in all four of his years at the Institute.

Special Recognition

VADM James B. Perkins, III, USN, was presented an award in recognition of his exemplary service to the Nation's Transportation Preparedness and support of NDTA as a Senior Government Liaison Representative to NDTA's Board of Directors from 1997 to 1999.

VADM Perkins recently relinquished command of the Military Sealift Command and retired from the Navy.

Employment Referrals

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Berlin Airlift Remembered

By Barry Bashaw MTMC Public Affairs

Dulles International Airport, Va-In May, as the United States and its allies rely on air power to solve a humanitarian crisis in the Balkans, another great use of air power, the 1948-49 Berlin Airlift, was remembered with a sunset ceremony

Brig Gen. Malcolm Hooker, USAF (Ret.), stands for the National Anthem at the Berlin Airlifr ceremony at Dulles International Airport. here. The Berlin Airlift, a mission that saved over 2 5 million West Berlin citizens from cold and starvation, ended successfully Sept 30, 1949 However, the real turning point of the day occurred 50 years ago on May 12 1949, when the Soviet Union stopped its 10month blockade of all land routes into Berlin This crisis provided the Military Air Transport Service-known today as the Air Mobility Command, the "heavy airlift" partner of the U.S. Transportation Command-the opportunity to demonstrate its capabilities. Sen. John Warner, RVa., Chairman of the Senate Armed Services Committee and master of ceremonies for the American commemoration of the Berlin Airlift, led a salute, praising the airlift veterans for their success in this humanitarian relief effort. Warner was a

Navy radioman during World War II. One of the Berlin Airlift veterans attending the commemoration was retired Air Force Col. Gene Allen, who remembers landing at Rhein-Main Air Base, Germany, in fog so dense that ground crews could not find the airplanes. Back in uniform for the ceremony, he said he was overwhelmed by the event. "The people who really made this thing go," he said, referring to the airlift, "were the guys who kept the airplanes running." Another Berlin Airlift veteran was retired Air Force Brig. Gen. Malcolm Hooker, who said he was happy to see old friends again. "The commemoration was an emotional experience," he said. In the early 1970s, Hooker was vice commander of the Military Traffic Management and Terminal Services, the predecessor of today's Military Traffic Management Command. He served as NDTA President and Chairman from 1981-1987. Those in attendance included Gen. Charles T. "Tony" Robertson

Jr., commander in chief, U.S. Transportation Command and commander, Air Mobility Command, Scott Air Force Base, Ill. "This nation's aviation prowess is not a birthright," said Robertson. "We can't ever forget that the capabilities we enjoy today are not a gift which we can squander, then hope to recover rapidly when the next crisis comes. "This country's strength and air power is a capability that must be constantly and carefully nurtured. Berlin represented the first step, but the burden of growing our capability into the promise it offers in the 21S' Century lies on all of our shoulders."

And experience Alaska's natural grandeur and scenic wonders. Whether you are traveling for business, pleasure, or to the 1999 Annual Forum, come and enjoy our first-class accomodations on the last frontier. We look forward to hosting you w ith our warm Alaskan and Hilton hospitality. For reservations, call your professional travel agent, 1-800-HILTONS or the Hilton Anchorage at 907-272-7411.

Senator John Warner, R- VA, Chairman of the Senate Armed Services Commitee, pays tribute to Berlin Airlifr Veterans at the American commemoration of the Berlin Airlifr Ceremony at Dulles International Airport.

Balkan Airlift - Latest Photos

A Boeing/USAF C- 17 Globem(l st er 1/l comes in for l anding at rm airfield in Tirana, Albania 11ie field is base camp for members of Joint Ta sk Force Operation Sustained Hope, (I combined Noto and ioint U.S. military humanitarian relief effort, in con;11nctio11 with dvilian relief agencies.

C-17

Hawk

Building on interest in NDTA's history established in our 50th Anniversary "From Pages Past" features. we have decided to continue highlighting

ries and events from past issues of the Defense Transportation Journal. Featured in this issue as they have been from the very beginning are Passenger Travel articles. Read the extract below from our very first issue in 1945, predicting that the pent-up demand for travel would explode in the late 4-0s after WWII. Early Journals were strongly supported by the passenger travel industry. The first full page advertisement ever to appear in the Journal was from the Pullman Company-the "premier passenger transportation compa-

COL Oenny Edwards, USA (Ret.) ny" of the day.

The next few years will probably be the most transportation conscious period the world has ever seen. Americans especially will have travel desires accumulated from war years plus money and opportunity to move. Once restrictions are lifted there will

Forerunner of electronic ticketing? The Pennsylvania Railroad introduces its new "mechanical ticket writing machine" in 1945 be practically a stampede for everywhere. Considering relative importance, based on total volume of freight and passengers, air transportation receives an amazing amount of attention, and will for some time. Railroads and steamship lines may grumble "over emphasis," but the world is intrigued by flying and by speed, and mere economics often will be disregarded.

If international agreements permit, soon no accessible spot on the earth's surface need be more than 60 hours from anywhere. Trans-United States journeys in seven hours will be ordinary. New York to Buenos Aires in 20 hours, Europe an overnight hop for anyone with the fare.

Every Sunday supplement describes new planes-their 50-125 passenger capacity, 300-plus m.p.h., new standards of luxury, space, soundproofing, air pressure regulation, range, and rates of three cents per mile.

Will the air be as full of flivvers in the next few years as are the highways on a sunny Sunday? Remember, there are more than 22,000,000 autos.

If railroads are to compete successfully with airplanes for passengers, they must re-equip their service with modern cars and locomotives. Before the war, a trend toward speedy and comfortable passenger transportation existed. Such fine trains were universally profitable because they created new and held old business. Optimistic equipment builders expect to have orders for 15,000 new railroad passenger cars .

Changes in buses are already on the drafting boards, aimed at passenger comfort, air conditioning, more space, better lighting, easier riding, wider bodies, lighter materials, more diesels.

Air enthusiasts predict that the day of the "ocean greyhound" is over. On first thought, one can hardly imagine, but the various forms of of transportation are hardy, and ocean passenger transportation will not vanish for a few years. Astonishing as it may - ~.-,.-, Go 'R«llman -="""""""' seem to air champions, many people like to travel on the water.

Issue One, Army Transportation Journal (DTJ) February, 1945

Early Pullman Company ad in the Journal.

DR. HAMPTON

54th ANNUAL FORUM AND EXPOSJTJON

Anchorase, Alaska ,, 2 to 6 October 1999

Hilton Anchorage Hotel

Sgl/Dbl-$115 {convention rate)

500 West 3rd Avenue PO Box 100520 Anchorage, AK 99510-9953 www.hilton.com

Telephone: 1-800-Hiltons Fax : (907) 265-7140

Toll Free:

Germany- 0130-818146

Netherlands - 06022-3346 United Kingdom - 0990 466677

Hotel Captain Cook

Sgl/Dbl-$120 (convention rate)

4th @ K Street

Anchorage, AK 99501

www.captaincook.com

Telephone: (907) 276-5000 Fax (907) 278-5366

Westmark Hotel

Sgl/Dbl-$99 (convention rate)

720 W. 5th Street Anchorage, AK 99501-2198 www.westmarkhotels.com

Telephone: (907) 276-7676 Fax. (907) 258-4958

Daytime Phone Number with Area Code:

E-mail Address :

Advance deposit : Please guarantee your reservation with one night's deposit by: major credit card, or enclosed check. Deposits are refundable if cancelled within 7 days of arrival.

Credit Card Holder's Name: ____________________________ Type of Card: ______ Card#:

Expiration Date:

Forum Airline Reservations

• 10% off oflowest applicable published fare (minimum discount).

• Ticket through Northwest/KLM Direct or use your own travel agent.

• Please contact No rthwest Airlines World Meeting and Incentive Reservation s at 1-800-328-I l 1 l between the hours of 7:30 a.m.-7:30 p.m. (Cn Monday-Friday to make your reservations. Hav e your NW WORLDFILE code available.

• WorldPerks mileage credit will be awarded for travel via this certificate.

Forum Car Rental Reservations

• Dollar Rent A Car" has been designated as the official car rental company for the 1999 Forum.

• When you rent from Dollar and use the NDTA CD# NDOOO I, a portion of your rental fee goes to the NDTA Scholarship Fund.

• Dollar offers I0% off our already low rates. Rates include unlimited mileage (geographic restrictions may apply), additional driver fees, and are available at the Anchorage International Airport from Saturday , September 25 to Monday, October 11, 1999.

• Local taxes , CDW/LDW, UMP, SLI, PAI, PEP, other optional items, refueling, airport access fees or other applicable fees are not included. Some additional charges and age restrictions may apply. Free LDW is available for renters on official travel status.

• Call your professional travel agent or Dollar at 1-800-800-4000, or reserve through the Internet at www.dollar.com.

• Mention NDTA CD# ND000l when making your Fomm reservation, and see why Dollar Makes Sense®

A t Wi ng ate Inn s,

You always get much more.

Every amenity. Absolutely free. Everywhere we are. That's Wingate Inns. A hot el chain that offers all the essential amenities necessary to wash away the stress of life on the road. All Wingate Inn® hote ls are newly constructed and offer an assortment of all-inclusive ameni ties at an upper mid-market rate. And National Defense Transportation Members receive a 10-30% discount off room rates.

At every Wingate lnn hotel you will find:

Complimentary :

• expanded continental breakfast

• local calls and long-distance access fitness room with whirlpool 24-hour business center with fax , copier and printer

Plus fr ee in- room amen itie s like :

• high-speed Internet access

• two-line speakerphone with dataport , conference call and voice mail capabilities

• coffee maker, iron , ironing board and safe

• 900 megahertz cordless phone comfortable, well-lighted work space

And:

• boardroom and meeting rooms with high-speed Internet access

complete in-room interactive entertainment package , including on-demand movies and Nintendo® video games automated check-in and check-out

So get off the road and check into a Wingate Inn hotel. You 'll see that there are p laces to wo rk and places to relax and Wingate'.<; designed for both.

H O n O r RO 11 of Sustaining Members

These firms support the purposes and objectives of NDTA.

AAR Cadillac Manufacturing

A8f Freight System, Inc.

Air Transport Assn. of America

Alamo Rent A Car

Alaska rnrnl\ Transport, Inc.

~Airlines

American Auto Carriers

American Express Government Services

American Maritime ~ress

American Maritime Officers

American Road Une

American Shipbuilding Assn.

American Trans Air

APLUmited

ARINC, Inc.

Associated Air Freight, Inc. Assn. of American RCH1roads Atlas Van Unes, Inc.

Automation Resea rch Systems

Bass Hotels & Resorts

BAXGlobal

Boeing Co., The !OJ!e Transportation, Inc., T.F. Bnstol Associates

Carlson Wago nlit Travel Cendant Corp. Center for Gfobal logistics and

Transportotion-U SMMA (Continuing Education)

Central Detivery Service of Wash ., DC

Computer Sciences Corp.

COMSAT Mobile Comm unications

Consolidated Freightway$ Corp.

Consolidated Safety Services, Inc.

Crowley Maritime Corp.

CSX Transportation

Dallas & Mavis Specialized c.arriers

Davenport Mammoet LLC

Delta Air Unes, Inc.

Deutsche Bahn AG (German Railroad)

OHL Airways

Diablo Tronsportation

District No. 1 • PCD, MEBA

Dollar Rent A Car

Dynamics Research Corp.

~le USA Air Freight

Emery Worldwide Enterprise Rent A Car

Evergreen lnt'I Airlines, Inc.

Regional Patrons

Albuquerque Conventions & Visitors Bureau

American Management Systems, Inc.

American Moving & Storage

Assn.

American Ship Mgmt., LLC

Anteon Corporation

~lo-Galileo International

Aiven Fr&iaht Forwarding, Inc.

Avis Rent A Car

Bav Shie Manaqement, Inc.

California Trucl<rnQ Association

Century Technologies, Inc.

Choice Hotels lnlernational

Farrell Unes, Inc.

FedEx Federal Soles Associates, Inc.

Flughafen Frankfurt/Main AG

FMC Corporation

GE Aircraft Engines

General Dynamics/American Overseas Morine

GRC 1n111•1et"'rnafi"'li,,ioi.,.ICl!n1

Greyhound Lines, Inc.

Hilton Anchorage

Information T~ Solutions

lrdennec Technoloaiestorp. ltrlemotionol i.cqashoremen's Association, Aff-00

International Organization of Masters, Motes and Pilots

Kansas C~ Southern Railway Kitty Howle lntemational

Lobor Management Maritime Committee

Londstar System, Inc.

Littoo/PRC

Lockheed Mortin Aeronouticol Systems

Lockheed Mortin Mission Systems logica Carnegie Group

Logisti~ Management lnstitu Lykes lines Ltd., U.C

Maerslc line Ltd. MAR, Inc.

Maritime Oversees Corp.

Matson Navigation Co.

Mayflower Troosit

Mercer Transportation Co.

National Air Corgo

Notionol Air Carrier Assn.

National Van Lines NationsBonk

Northwest Airlines, Inc.

OAG Worldwide

Old Dominion Freight line, Inc.

Omni Air International

Ovemite Transportation Co.

Pilot Air Freight

Concurrent Technologies Corp.

CSI Airline Services

Gelco Government Network

Global Van lines

Great American lines

Grealer Milwaukee C&VB, Inc.

Greensboro Area C&VB

Green Valley Transportation Corp.

Hertz Corp.

Hyatt Hotels & Resorts

INNOVATA

Innovative Loaistics

Techniques, Tnc.

lntentate Van Lines

Loaistics Management Resources, Inc.

Pony Express Delivery Services

Port Authority of N.Y. & NJ.

Port of Beaumont

Port of Oakland

PricewatershouseCoopers

Prime Hospitality Corp.

QUALCOMM

Roadway Express, Inc.

Roberts Express, Inc.

RPS, Inc.

The SABRE~ Inc.

Sandia National laboratories

SotoTravef

Schneider Naflonaf, Inc.

Science Applications Ind. Corp.

Sea Containers America, Inc.

Seo-Lond Servi<e, Inc.

Seoled Air Corp.

Seafarers lnt'I Union of N.A. AGUWD

Southwest Airlines

SRA lmemotional Corp. of America

SurfAir, Inc.

Totem Ocean Trailer Express, Inc.

Trans~ Institute

Trot1$ World Airlines

TranSvstems

TRlsM,lnc.

TRISM Carriers

TRI-STA~bpedited Service, Inc.

Tri-State Motor Transit Co.

TRW Systems Integration Group

TTXCompany

Tucker Co.

Union Pacific Railroad

UNISYS Federal Systems Division

United Airlines

United Parcel Service

United Technologies Corp.

United Van Unes, Inc.

US Airways

*U.S. Xpress Enterprises, Inc.

Waterman Steamship Corp. (Central Gulf Unes)

Visa USA, Inc.

lvnden, Inc.

,ACR Federal

MEVATEC C~tion

Military livi!19 Publications

Modem Technologies Corp.

Morten Berer & Agnew

Munitions Carriers Conference

National lnterrent

NCI Information Systems, Inc.

Networks Enterpnses, Inc.

North American CLS, Inc.

Oakwood C(?fJ)Orate Housing

Omega World Travel

*Pace International LLC

Port of Corpus Christi Authority

Port of Lake Charles

Quality Support, Inc.

R & R Trucking, Inc.

Radian, Inc.

Ruthern Transport Services

Savi Technology

Sea Box, Inc.

~kane Area C&VB

System TechnolOQY Assoc., Inc.

TRANSCAR, Gmbff

TechMate

Thm.ty Car Rental

Trailer Bridge, Inc.

Trailwav Trcmsport¢ion System

Trans Meridian Airlines

U.S. Bonk

Virginian Suites, The

APL Limited

Bristol Associates

CSX Transportation

Emery Worldwide a CNF Company

Evergreen

International Airlines, Inc.

International Longshoremen's Association AFL-CIO

Landstar System, Inc.

Lockheed Martin Mission Systems

National Air Cargo, Inc.

Sea-Land Service, Inc.

TRISM, Inc.

United Technologies Corp.

United Van Lines

The above-named corporations are a distinctive group of Sustaining Member Patrons who, through a special annual contribution, have dedicated themselves to supporting an expansion of NDTA programs to benefit our members and defense transportation preparedness.

Bookshelf Ideas

Business Logistics Management-Planning, Organizing, and Controlling the Supply Chain, Fourth Edition, by Ronald H. Ballou published by Prentice Hall, Upper Saddle River, New Jersey 07458, 1999,

This book is about the subject of business logistic s-an area of management which has been reported to absorb more than 30 percent of the sales revenue for some firms. The author focuses on planning, organizing, and controlling of the logistic function. The activities discussed by the author which may be managed include some or all of the following activities: transportation, inventory maintenance , order processing, purchasing, warehousing, materials handling, packaging, customer service standards, and product scheduling.

The book is divided into six parts as follows: Part I, Introduction and Planning; Part II, Customer Service Goals; Part III, Transport strategy; Part IV, Inventory Strategy; Part V, Location Strategy; and Part VI, Organization and Control. Also included are Appendix A- Areas Under the Standardized Normal Distribution, Appendix B- Unit Normal Loss Integrals, Selected Bibliography ,an Author Index and a Subject Index. Most chapters include Questions and Problems and some chapters include cases for discussion. There are many tables and diagrams included in the chapters to assist the reader in the understanding the nuances of the logistics or supply chain management.

The author discusses so many areas involved in management of the supply chain that the book will be a valuable asset for the logistics manager reference library. I also recommend the text as suitable for university graduate courses in logistics. It could be used in an advanced undergraduate course where student are versed in the use of math, computers and statistics.

Flying Upside Down-True Tale of an Antarctic Pilot, by Mark A. Hinebaugh, published by Naval Institute Press, 291 Wood Road, Annapolis, MD 21402-5035, 1999

This book is packed with stories of a pilot who flew the

Dr. Joseph G. Mattingly Jr.

white continent, the Antarctica. Also, the author attempts to provide us with the hazards and difficulties of exploring the Antarctica. It contains information about the extreme climate, low humidity and cold temperatures and rough terrain He describes life for his tour and others engaged in research of Antarctica. A six months deployment to Antarctica is demanding on people both physically and mentally.

The chapters in the book include: 1-Dry Ice, 2-Welcome to Club Mud, 3-Runways Are for Sissies, 4-We Band of Brothers, 5-The Weather Shamans, 6-Happy Camper School, ?-Chicken Cookies, 8-A Cozy Little Ice Shelf, 9-Ice Follies, 10-Over a Frozen Eden, 11-The Good Bad and Experienced, 12-Kiwi Cowboys, 13-We're Pretty Sure This Won't Explode, 14-Goat Ropes, 15-Flying in the Milk Bottle, 16-Stir Crazy, and 17-Happy Landings, plus notes.

I was intrigued by the titles of each chapter. The map and photos aided in my enjoyment as I read the book. I recommend this book for all persons interested in the nuances of exploring the far reaches of the world And, I believe it dramatically describes the problems of living in an isolated area. He described many of the problems that plagued us at the First Arctic Test Detachment at Fort Churchill, Manitoba, Canada in 1948-49. It is fascinating reading, my one question to any reader, Can you put it down before you finish?

GAO Transportation Reports prepared by the U.S . General Accounting Office, The GAO publishes reports which are of specific interest to readers. We have listed several examples of some recent issues on transportation subjects:

GAO/RCED-99-36 Welfare Reform-Implementing DOT's Access to Jobs Program December 1998

GAO/RCED-99-41 Airport Improvement Program- FAA Complying With Requirement for Local Involvement .in Noise Mitigation Projects December 1998

GAO/RCED-99-44 Surface InfrastructureHigh Speed Rail Projects in the United States January 1999

GAO/RCED-99-37 Aviation CompetitionEffects on Consumers From Domestic Airline Alliances Vary January 1999

GAO/RCED-99-46 Railroad RegulationCurrent Issues Associated With the Rate Relief Process February 1999

The friendly common user interface puts all elements of travel planning and processing into your hands. And it's totally secure , integrated, and scalable. The Defense Travel System will be fielded in Defense Travel Region 6 first, and then to DoD worldwide Visit www.defensetravel.com to see how the Defense Travel System works for you.