This Resident Handbook is designed to provide you with helpful information that will assist you in settling into your home and will answer common questions that you may have regarding your Lease. Agreement, frequently asked questions and rules and regulations during your tenancy at our community.
Monday - Friday 9:00 am – 5:30 pm
Saturday 10:00 am – 5:30 pm
Sundays 12:00 pm – 5:30 pm
*Extended hours offered during summer
If an emergency should occur before or after normal business hours, or on a holiday, please call 410-363-3309 to leave a message on our emergency maintenance line and the appropriate personnel will be contacted.
As always, please feel free to contact us if you have any additional questions or concerns. Our contact information is noted below:
Phone: (410) 363-3309
Fax: (443) 738-3736
Email: themetatmetrocentre@davidsbrown com
Visit our website at https://www themetatmetrocentre com/
GENERAL TELEPHONE NUMBERS
Balt County Police (410) 887-6975
MD State Police (410) 486-3101
Fire Ambulance 911
Ambulance 911
Owings Mills Fire Dep (410) 363-1933
Poison Control Centre (800) 222-1222
Verizon (410) 954-6260
Comcast Cable (443) 462-8115
Balt Gas & Electric (800) 685-0123
Marriott Hotel (410) 363-0660
DMV (800) 950-1682
For more area information, please visit our website at www.themetatmetrocentre.com
Under the Neighborhood link, you will find more information on local area restaurant listings, shopping, arts and nightlife
Grocery Stores:
Safeway 10335 Reisterstown Road
Owings Mills, MD 21117
Garrison Forest Plaza Shopping Centre (410) 998-3820
Weis 9251 Lakeside Boulevard
Owings Mills, MD 21117 (410) 356-9214
Giant 10210 Mill Run Circle
Owings Mills, MD 21117
Hospitals:
Johns Hopkins Hospital (410) 955-5000
Express Care (410) 363-7281
Northwest Hospital (410) 521-2200
Patient First (410) 902-6796
REGISTER ON RESIDENTIAL PORTAL
Residents can register on our website under Resident Portal at http://www.themetatmetrocentre.com. Click the “resident login” button. Then click “click here to register” When filling out the requested information please make sure to use the email address we have for you on file or registration will not work
HOW TO PAY RENT
Rental Payments made to 100 Painters Mill Road must be placed in the drop box located on the building by the entrance doors WE DO NOT ACCEPT RENTAL PAYMENTS IN PERSON AT THE CORPORATE OFFICE.
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IMPORTANT REMINDERS REGARDING RENTAL PAYMENTS:
No payments accepted in the leasing office.
Rent and other associated fees are due on the 1st of the month.
After the 5th of the month, an amount equal to the 5% of the outstanding balance is added, in addition to court filing a legal fee
As outlined in the Lease Agreement, personal checks will not be accepted after the 5th of the month
Personal check will not be accepted if you have an NSF payment in the past 12 months
No payments accepted in the leasing office unless your payment is to avoid evictions proceedings, your payment must be made in certified funds for the total amount due to avoid evictions and must be taken into the leasing office if paying the day of eviction
Pay online using the Resident Portal (Log on to your community website and select Resident Login) From there you will need to follow the prompt to create an account or login and make the payment if you have an existing account.
*This option is not available if you have a delinquent account You also cannot pay using the portal after the 9th
New bank accounts must be verified before you can use them to make payments A random amount will be deposited labeled Bank Verify into your account This Process may take 48 hours to appear After the deposit has been made log into the Resident portal click the Verify button next to your bank account, enter the exact amount that was deposited. After completing this verification process you can immediately begin using your bank account to make payments (A service fee of $0 95 will be charged)
Credit/Debit Card Payments will be charged a service fee: Fees are listed under ‘Frequently Asked Questions’ within the resident portal and range from 2 20% - 3% of the total amount based on your Credit Card Debit Card Payments are processed as Credit Card transactions
Place your payment in the drop box at the corporate office located at 100 Painters Mill Road. The drop box is located at the front entrance of the building
Mail your payment to David S Brown Enterprises P O Box 548 Owings Mills MD 21117. Please do not send checks certified mail, FedEx, UPS or other Carriers to the P O Box address
CALL BOX SYSTEM
The Met at Metro Centre has a call box system outside of the main door in the lobby. This system can be used 24 hours a day in order to let your visitors into the building. In order to use the call box your guest should scroll through the list and find your name. When they do they should dial the four digit code next to your name. By dialing the four digit code the resident is calling the phone number that you have requested to be put in the call box. In order to let your guests in, press 9 on your phone to unlock the door.
MAINTENANCE SERVICE
The Met at Metro Centre Apartments prides itself on an efficient Service Department You can submit all maintenance requests on-line through the resident portal at any time
During office hours please call 410-363-3309 with all routine service requests Should you have a maintenance emergency during off hours or on weekends, please call 410-363-3309 to leave a message and the appropriate personnel will be contacted. If for any reason, the Leasing Office phone is out of order, please call our Corporate Office at 410-363-3434.
Since service is the backbone of our business, the following are considered Priority (Emergency) Maintenance Service Requests:
Fire
No electricity
No hot water
No plumbing or water throughout the entire apartment home
Water flooding into the apartment
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From October 15 to April 15: Room temperature of at least 65 degrees F unless the outside temperature is below 0 degrees F, then minimum room temperature shall be 60 degrees F at all times Temperature is measured 3 feet from the exterior walls
No air conditioning in temperatures over 88 degrees*
Smoke alarms
Clogged toilet (applies to apartments with one bathroom)
Sewer stoppage
Refrigerator not working
Situations where access to the apartment may be compromised (i.e. broken windows or broken locks)
Lock Outs ($100.00 fee, paid directly to service personnel at time of entry)
*Due to high voltage, HVAC units will not be repaired during inclement weather or after dark
FIRE SAFTEY
ALWAYS CALL THE FIRE DEPARTMENT- 911
Your Best Defense Against a Fire is to Plan Ahead
This building is equipped with the most up-to-date fire protection devises and alarm systems. Please make yourself aware of the emergency procedures listed here to further enhance your safety.
Before a Fire occurs:
Know your options to exit the building, and where to meet other residents.
Know the location of the closest Fire Alarm Pull Station.
Know where the closest Fire Extinguisher is
Keep a Fire Extinguisher in your apartment
If Alarm Sounds (or someone is yelling “FIRE”)
Prepare to leave building
Cover Body Including Feet
Feel Each Door Before Opening It:
-If Hot, Stay In Apartment
-If Cool, Open Slightly
-Check for Smoke; If Clear, Proceed To Exit
-If there is smoke, CRAWL, fresher air will be at the floor
Close Door Behind You, Take Your Keys So You Can Go Back If You Can’t Use The Exits
NEVER USE THE ELEVATORS DURING A FIRE They could stop at the fire floor
Meet other residents across the street in the Parking Lot adjacent to the building
If You Can Not Exit Your Apartment:
Remain calm; your apartment may be the safest place to be Wet down towels/sheets, place them around doors and cracks to block smoke from entering Unit.
Cover nose and mouth with wet cloth to cut down any smoke you may inhale.
Turn off heat or air conditioning to prevent smoke entry through ventilating system. Proceed to your balcony or window, signal and call the Fire Department and wait to be rescued.
If Fire Starts in Your Apartment:
Remain calm.
If fire is small, use Fire Extinguisher
If that does not put out the fire immediately – Call 911 and Evacuate Engage the Fire Alarm Pull Station, yell, “FIRE” and alert neighbor’s while exiting.
BUILDING EVACUATION PROCEDURES
In the event of a fire or any other emergency that would warrant the complete exodus of this building, the evacuation assignments will be followed as prevailing conditions would allow. All residents of the building must participate with no exceptions.
Before opening any door or office which leads into the main hallway, feel the door first to see if it is hot. If the door is not hot, open it slowly. Then if conditions allow, proceed to the nearest stairwell and follow the evacuation plan. If the smoke is too heavy, do not enter the hallway. Close the door, place a towel along the bottom edge of the door, and then proceed to your balcony, if available, open the door and windows for fresh air and hang a sheet from railing to let the fire department know you are still in there If the door to your apartment is hot, do not open it Follow the same procedure as outlined above If, for any reason, you must remain in your apartment or office during a fire or other emergency, remain calm and call the fire department on the phone to alert them that you are still in the apartment
Hats, coats or other apparel must be disregarded in the event of an actual fire Time is very important and the evacuation of each apartment must be completed as soon as possible
FIRE DRILL PROCEDURES
Total evacuation of the building is necessary; therefore, proceed to your designated means of egress After you reach ground level, proceed to the parking lot at the rear of the building During a fire drill in this building, each resident is responsible for any valuables and the locking of all doors to and from said apartment as soon as the last person has left the area Remember to take your keys
Turn off any appliance, stove, burner or oven if it is in use at the time of the fire drill, if possible. Remember, the life you save may be your own or that of a loved one.
*evacuation floor plans can be found on the next page
BUILDING EVACUATION: FLOOR 2-7
BUILDING EVACUATION: TRAVELING FROM FLOOR 2-7
CARBON MONOXIDE MANUFACTURER’S INSTRUCTIONS
WEEKLY TESTING
WARNING!
Never use an open flame of any kind to test this unit You might accidentally damage or set fire to the unit or to your home The built-in test switch accurately tests the unit’s operation as required by Underwriters Laboratories, Inc (UL) NEVER use vehicle exhaust! Exhaust may cause permanent damage and voids your warranty
DO NOT stand close to the Alarm when the horn is sounding Exposure at close range may be harmful to your hearing. When testing, step away when horn starts sounding.
CAUTION!
It is important to test this unit every week to make sure it is working properly. Using the test button is the recommended way to test this Smoke/CO Alarm.
Push and hold the Test/Silence button on the cover until you hear a “chirp.” The “chirp” marks the start of the self-test sequence.
During testing, you will hear a loud, repeating horn pattern: 3 beeps, pause, 3 beeps, pause, while the red smoke LED flashes Then you will hear a loud repeating horn pattern: 4 beeps, pause, 4 beeps, pause, while the red CO LED flashes
When testing a series of interconnected units, you must test each unit individually Make sure all units alarm when each one is tested
If the Smoke/CO Alarm does not test properly:
1 Make sure the AC power is applied and battery is fresh and installed correctly
2 Be sure the alarm is clean and dust-free
3 Test the unit again
If the Smoke/CO Alarm is still not working properly, please report as a maintenance emergency
This unit has been designed to be as maintenance-free as possible, but there are a few simple things you must do to keep it working properly:
Test it at least once a week
Clean the Smoke/CO Alarm at least once a month; gently vacuum the outside of the Smoke/CO Alarm using your household vacuum’s soft brush attachment Test the Smoke/CO Alarm Never use water, cleaners or solvents since they may damage the unit
If the Smoke/CO Alarm becomes contaminated by excessive dirt, dust and/or grime, and cannot be cleaned to avoid unwanted alarms, replace the unit immediately
Relocate the unit if it sounds frequent unwanted alarms See “Where This Alarm Should Not Be Installed” for details
WARNING!
When the battery back-up becomes weak, the Alarm will “chirp” about once a minute (the low battery warning) This warning should last 7 days, but you should replace the battery immediately to continue your protection This alarm must have AC or battery power to operate If AC power fails, and the battery is dead or missing, the alarm cannot operate
DO NOT spray cleaning chemicals or insect sprays directly on or near the Alarm DO NOT paint over the Alarm Doing so may permanently damage the Alarm
CHOOSING A REPLACMENT BATTERY:
Your Smoke/CO Alarm requires one standard 9V battery The following batteries are acceptable as replacements: Duracell #MN1604, (Ultra) #MX1604; Eveready (Energizer) #522 These batteries are available at many local retail stores
IMPORTANT!
Actual battery service life depends on the Smoke/CO Alarm and the environment in which it is installed All the batteries specified above are acceptable replacement batteries for this unit Regardless of the manufacturer’s suggested battery life, you MUST replace the battery immediately once the unit starts “chirping” (the “low battery warning”)
APARTMENT GUIDELINES
APARTMENT LOCKS
Keys are issued upon move-in using the Engage Key System system. These keys operate the entrance locks to your apartment. The locks on your apartment may not be changed, or any additional locks installed, unless authorized and purchased through our Leasing Office. It is important that authorized personnel be able to enter your apartment in the event of an emergency.
IMPORTANT!
Your apartment door locks are electronic They operate by using a battery, and like all batteries, they have a limited life expectancy When the battery is close to reaching its expiration, the lock will warn you of this by blinking red multiple times and then turn green when you are accessing it with the key fob This is an important warning that the battery life will be ending soon Please notify the leasing office as soon as possible so we can replace the battery promptly
LOCKOUTS
If you find yourself locked out of your apartment during normal business hours, please come to the Leasing Office with a valid ID and we will use our master key to let you into your apartment If you should find yourself locked out of your apartment before or after regular business hours, please call the office at 410-363-3309 for emergency maintenance assistance There will be a $100 00 fee to be paid to the maintenance technician on call In addition, you will be charged should you need to have a new key issued
ALTERATIONS
In accordance with the Leasing Agreement, all alterations need to have Management approval PRIOR to any work being done. Please request in writing exactly what you want to do and Management will respond in writing of the decision.
WALL HANGINGS
As we welcome you to make your apartment your home, we do allow for you to hang a reasonable number of pictures, mirrors, etc We request that you do not use double-sided sticky tape, as it will damage virtually all surfaces Please refrain from nailing, screwing or taping anything to the wooden doors within your apartment as these may cause costly repairs
DECALS
Please do not use double-sided sticky tape products anywhere in the apartment nor should you apply paste or stick decals to the tub surface
AMENITIES
RECYCLING
FITNESS CENTER
PARTY ROOM
The lounge room is available for resident use from daily from 4:00 am to 11:00 pm. Please see the leasing office for entrance into the lounge room. Please, children under the age of 18 must be accompanied by an adult while in the lounge room
*Party room rental is available for resident parties and social activities
Please contact the Leasing Office for more information
The fitness center is located on the first floor of the building and is available to residents 4:00 am to 11:00 pm You must use your key fob to enter the fitness center. Sorry, no one under age 18 should enter the fitness center and no one under age 18 is permitted to use the equipment.
Residents should flatten all cardboard boxes and place neatly against the wall in trash room All other items please place in the burgundy dumpsters located behind the building
*For more information, visit www themetatmetrocentre com, go to Resident Services, then Going Green
AMENITIES
GARAGE PROCEDURE
The Met at Metro Centre Garage: Residents and guests may park in The Met at Metro Centre garage at no cost
TRASH REMOVAL
There is one trash chute per floor located on each end of the hallway Please place trash in sealed or tied plastic bags before putting in the trash chute Do not put boxes in the chutes Please break down boxes and place against the wall for our maintenance staff to remove.
MAIL DELIVERY/PACKAGES
Each apartment has private mailboxes located on the entry level of the building Luxer One package lockers are located across from the mail room
APARTMENT EXTERIORS
Resident should maintain patios and balconies The area surrounding your apartment, patio, and balconies should not be used to store bikes, toys, etc The Met at Metro Centre cannot be responsible for items lost, stolen or destroyed by persons or acts not related to its employees.
SOLICITING
Soliciting on community property is not permitted
TOWING POLICY
Your vehicle will be towed immediately and without warning for the following:
Any vehicle in a tow away zone with posted signs and/or pavement markings. Park in a fire lane/No Parking Zone (indicated by yellow lines or curbs)
Blocking dumpster, another vehicle, or double parked.
Parking in a Handicapped space without proper H/C tag or permit (Date and tag must be clearly visible and hung from rear view mirror)
Any vehicle taking up two spaces (must be 1/3 over the line)
Any vehicle parked on the grass
Any crashed/wrecked vehicles, on jacks or any non-drivable condition due to damage/needing repairs
Parked in a reserved space without a permit (must be visible at all times)
Your vehicle will be tagged and towed for the following:
1 or more flat tires, inoperable or abandoned (tagged 48 hours)
Invalid tags (no stickers year or month) or no tags (tagged for 72 hours)
Displaying expired tags (tagged 72 hours)
*If you find that your vehicle has been towed, please contact Apex Towing Service at 410-560-7130
Residents, please refrain from parking more than 30 minutes in the spaces along Grand Central Avenue These spaces are designed for customers and guests that visit the community including the Retail that will be parked for 30 minutes or less Our Retailers depend on these spaces early in the morning and late into the night The 30 minute parking areas are monitored 24 hours and violators will be at risk of being towed For your convenience, The Met at Metro Centre was designed with a Resident Loading and Unloading Area behind the apartment building In the event you need to run into your apartment quickly or you need to load or unload packages, please feel free to park is this designated area for Residents Only This area will also be closely monitored in order to allow this convenience to all The Met at Metro Centre Residents
The Met at Metro Centre is proud to be a pet friendly community We understand that your pets are members of your family Please keep in mind that your dog(s) have a special area located on the south side of the building. We ask that you walk your pets to that area and be sure to pick up after them. Doggy bags and waste disposals are located at the pet area. Please be sure to use them. We are happy that you and your pet have chosen The Met at Metro Centre as your new home.
LEASE AND POLICY INFORMATION
PAYMENT OF RENT
Rental payments are due on or before the first of each month For your convenience, rental payments may be paid online on the resident portal, mailed, or hand delivered to David S Brown Enterprises, LTD. The main office is located at 100 Painters Mills Road in Owings Mills. You may drop your payment in the box affixed to the left side of the entrance to the David S. Brown Enterprises, LTD building. If you choose to mail your payment please use the following address:
The Met at Metro Centre C/O David S. Brown Enterprises, LTD P.O. Box 548 Owings Mills, Maryland 21117
Please refer to your lease agreement, page 3 section 31, where it states, “Tenant shall pay the rent at Landlord’s office or at such other place as may be designated by the Landlord ” Except as may otherwise be required by law, or by the Landlord, all rental payment made by tenant to Landlord shall be check or money order Personal Checks will not be accepted for rental payments made after the tenth day of the month in which the rental payment is due and owing Personal checks will also not be accepted if Tenants personal checks have been dishonored one (1) time in the twelve (12) month period. Please do not send checks via certified mail, Fed Ex, UPS or other shipping carrier to the PO box address
Keeping in mind that the first of the month sometimes falls on a weekend or holiday, please see that your payment is received at main office of David S Brown Enterprises, LTD before the end of business on the day preceding the weekend or holiday. If mailing your payment, the day we physically receive your payment is the day your account will be credited, not the postmark date. In the event your rental payment is not received by the close of business on the 5th, you will be charged, as additional rent, 5% of the monthly rental as a late charge.
RETURNED CHECKS
There is a $35 00 service fee for checks returned by your bank Late fees are accrued until a replacement money order or certified check is received by our office Our office is not permitted to resubmit a dishonored check Personal checks will not be accepted if the personal check has been dishonored one time (1) in a twelve (12) month period. Personal checks will not be accepted for rent made on or after the 10th of the month, in which the rental payment is due and owing.
RENTER'S INSURANCE
During the term of your lease, you are required to purchase renter’s insurance to cover your personal liability and medical payment coverage (see section 42 of your lease). Renter’s insurance is relatively low cost and one of the wisest purchases an apartment resident can have.
PETS
The Met at Metro Centre Apartments is a pet friendly community, however, there are restrictions So before you bring any pet onto the premises you must receive management approval Please contact the Leasing Office for further details
DOGS
All dogs must be spayed/neutered. All dogs must be currently licensed and up-to-date with vaccinations as required by state law and have a complete temperament form. Dogs up to 75 lbs -$500 00 refundable pet fee and $30 00 monthly fee per pet
UNACCEPTACLE BREEDS: Doberman Pinchers, Rottweillers, Chow Chows, German Shepherds, Pitt Bulls, Mixed Breed Pit Bulls, Boxers, Presa Canarios, Akitas, Wolf Dog Hybrids, Dogo Argentino, Huskies, Alaskan Malamutes, Great Danes, and St Bernards
CATS
All cats must be spayed/neutered All cats must be currently licensed and up-to-date with vaccinations as required by state law Cats- $500 00 refundable pet fee and $30 00 monthly fee per pet
STEREOS AND APPLIANCES
As a courtesy to your neighbors please ensure that music or sound reproducing instruments are maintained at a reasonable level, and are not heard outside of your apartment at any time As a courtesy please refrain from running appliances during the hours of 10:00pm and 8:00am
GRILLS
The use and storage of any open flame type cooking device or appliance is not allowed on any balcony or patio No propane, gas or charcoal grills permitted There is a community grill in the courtyard for resident use For more information, contact the Leasing Office
MOVE IN/MOVE OUT INFORMATION
CONDITIONS OF PREMISES INSPECTION
At the time of move-in, a Condition of Premises Inspection Form should be completed by you Any pre-existing damages should be noted on the inspection report A similar inspection will be done by the office when you vacate your apartment
TELEPHONES
To set up telephone service in your apartment, please contact your local telephone company We have provided working jacks in the kitchen and master bedroom Additional phone jacks can be added and maintained at your expense providing we grant written consent
CABLE
To set up cable television service, please contact your cable provider. The cable jacks are normally located in the main bedroom suite, hall bedroom and the family room. Additional cable jacks can be added at your expense providing we grant written consent.
SATELLITE TV
Prior to installing a satellite dish, please contact the Leasing Office. There are restrictions which are detailed in the Satellite Dish Waiver form. If we find the dish is incorrectly installed, we will ask that it be removed.
MOVE IN/MOVE OUT
Please notify the Leasing Office of the date and time that you are moving at least 48 hours in advance so that we can prepare the elevators for your move. Moving is permitted Sunday through Saturday in 4 hour intervals from 8:00 am – 12:00 pm, 12:00 pm - 4:00 pm, or 4:00 pm –8:00 pm. There is a service elevator that opens to the rear of the building to be used for moveins/move-outs and any deliveries of bulky items. Cars, trucks, and trailers are not permitted on the sidewalk or lawn areas. Damages to The Met at Metro Centre property due to failure to comply will result in repair costs being passed onto you.
POD STYLE STORAGE/MOVING EQUIPTMENT POLICY
In order to maintain access to the exterior common areas of the building(s) parameters have been set with regard to the placement and use of POD style storage/moving equipment As a resident, you may place a maximum of two PODs, not to exceed 10ft X 10 ft per POD, with prior written consent of Management and upon entering an agreement regarding same
The POD style storage/moving equipment placement is restricted and is on a first come first serve basis and is limited to 48 hours PODs must be placed in designated exterior common areas of the community Improperly placed POD style storage/moving equipment or equipment that has exceeded the time limits or maximum allowable size will be removed at the resident’s sole expense and risk. Management assumes no risk of liability with regard to POD style storage/moving equipment. Placement, storage, and removal of POD style storage/moving equipment is at the resident’s sole risk and responsibility. Resident will be responsible for the cost of any repairs or damages that result from the placement, use, and or removal of the POD style storage/moving equipment.
Placement, delivery, and pick up of POD style storage/moving equipment is permitted between the hours of 9 AM and 4 PM, Monday through Friday, excluding holidays. Moving is NOT permitted utilizing the courtyard access. Please contact the Property Manager at 410-783-7200 if have any questions.
RENEWEL
The Met at Metro Centre Apartments will notify you in writing 3 months prior to the expiration date of your existing lease term. This notice offers you a new lease term pursuant to the terms and conditions of your existing lease If you do not notify the Landlord in writing via certified mail within 30 days of the mailing of this notice that you do not wish to renew your lease, your lease renews automatically for another year
EARLY TERMINATION/BUYOUT
In the event you elect to terminate your lease before its expiration date sent via certified mail per your lease agreement you must:
Give Landlord one full calendar month’s written notice prior to your intent to terminate Complete early termination form supplied by your leasing office which you are agreeing to pay two additional months rent beyond the end of the month in which tenant elects to terminate the lease This offer is contingent upon tenant being current in the monthly rental and having no outstanding miscellaneous charges on the account at the time tenant requests buyout
MOVE OUT INSPECTION
If you wish to be present at your Move Out Inspection, please call the rental office two weeks prior to the day you plan to hand in your keys to schedule an appointment. When all of your belongings are removed and your apartment has been cleaned, a move out inspection will be scheduled. All damage and cleaning items are noted and compared with the Condition of Premises inspection that was completed when you moved in Any additional damage or cleaning will be deducted from your deposit Also, any remaining rent, late fees, or other charges are deducted Any balance due is then invoiced, and your security deposit paperwork mailed to you within forty-five days of the date you returned your keys
SCHEDULE OF CHARGES
The following will be charged directly to the resident’s account and deducted from the security deposit at move-out. Damages are only applicable to resident neglect or abuse.
CLEANLINESS
(Extra cleaning required) Rate charged is based on condition.
KITCHEN
Range
Range Hood
Dishwasher
Refrigerator
Microwave
Garbage Disposal
Cabinets
Countertop
WINDOWS
Floors Lights
Closets
BATHROOMS
Tub/Shower
Toilet
Sink
Vanity
Mirror
Medicine Cabinet
MISCELLANEOUS
Balcony/Patio
Washer/Dryer
Carpet Shampoo (entire apt)
Fireplace Tile
TRASH
Trash out of all apartments will be charged at $25 or going rate per hour, one-hour minimum
There will be a charge of $25 per bulk item or going rate (mattress, furniture, etc ) to pick up
Bags of trash left in the apartment will be a charge of $10 per bag or going rate
VACUMMING
Vacumming will be charged at $3 - $5 or going rate per room depending on necessity
COUNTERTOP REPAIR / REPLACEMENT
(Any deep scratches or discoloring of the countertop surface)
One to five Six to ten Over ten Pot / Pan Burns
20% of replacement cost
50% of replacement cost
100% of replacement cost
100% of replacement cost
*total replacement equal to retail cost plus labor
SCREENS
Windows: ANY multiple tears or holes over one inch in diameter will be replaced and charged to resident’s account
Patio Doors: ANY multiple holes or tears up to three inches in diameter will be replaced and charged to resident’s account
FIXTURES / HARDWARE
(Charges based on retail replacement cost)
DRYWALL REPAIRS
(Includes doors, walls and ceilings)
Anchor/holes 1 inch in diameter
Holes over one inch; up to three inches
Holes over three inches; up to six inches
Holes over six inches in diameter
*nail and picture holes are no charge. all charges based on time and material.
EXTRA PAINTING
Colored walls
Heavy smoke covered walls
Wallpaper removal
*all items listed above will be charged by the hour (1st ½ hour free; normal preparation time for the above)
VINYL FLOORS
Three or less patched, charged per patch.
More than three patched areas, retail cost of materials and labor for replacement of entire floor
CARPET REPAIRS / REPLACEMENT
Vacuum thoroughly Your carpet will be professionally inspected by a licensed contractor
Any costs over the amount of a regular carpet cleaning will be passed on to you at moveout
Deodorization; extra charge, if necessary
Pet stains
If there are any obvious pet odors, carpet will be pulled and inspected by maintenance personnel or a certified technician for its sanitary condition
Resident will be responsible for inspection cost, treatment and/or replacement
Pre-treat: charge per spot/per area; separate charge for rotary scrub; separate charge for size of basketball or bigger.
Abnormal Wear and Tear- obvious neglect of carpet, i.e. carpet not cleaned or vacuumed during occupancy.
Resident will be responsible for extra cleaning charges and/or accelerated expiration of the carpet.
These charges will be based on the age and anticipated life span of the carpet (to be determined by certified inspector or manufacturer )
RECEIPT OF KEYS
Entrance door keys
Mailbox keys
Fitness Card
Key Fob
Parking Sticker/Tag
WINDOW/GLASS REPAIRS
Charge per key
Charge per lock
Charge per card
Charge per fob
Charge per tag
ANY interior glass breakage will result in resident charges equal to the replacement cost plus labor
MISCELLANEOUS REPLACEMENT ITEMS
Ice cube trays
Broiler Pans
Mini Blinds
Vertical Blinds
DAMAGES
Damages to ceramic tile
Damage to appliances
Damage to towel bars
Broken switch plates
Replacement Cost
Replacement Cost
Replacement Cost
Replacement Cost
Actual repair or Replacement Cost
Actual repair or Replacement Cost
Actual repair or Replacement Cost
Actual repair or Replacement Cost
*If you have a chain lock on your front door, please do not remove because removal may cause damage to the wood frame
*These charges are approximate estimations and are subject to change without notice
USE AND CARE OF APPLICATIONS
Please call our office if you have any questions on the operation of any of your appliances Following are some helpful hints:
DISPOSAL
Turn on using the wall switch above the kitchen sink. You must use cold water while running the disposal. Be careful not to pack too tightly.
Flush out disposal by filling sink and pulling plug.
If the unit will not run, push the reset button on the side or bottom of disposal
Chop ice cubes up in disposal once per month to keep it clean
Please do not grind corn husks, potatoes, rice, celery, lettuce, carrot tops, onion skins, any stringy vegetables, coffee grounds, grease or bones
DISHWASHER
Start by latching the door and turning timer dial.
Use dishwasher detergent only.
Always scrape dishes before loading and make sure the dishes will not slip through the racks.
Use a rinse agent such as Jet Dry solid.
If you prefer not to use your dishwasher, run it through a complete cycle once a week to keep the motor lubricated
*Click here to refer to our care guidelines for your Dishwasher.
COOK TOP RANGE
Don’t cover drip pans with foil They may catch fire
Use pans with flat bottoms for use on electric stove
Be sure pans do not extend more than one inch past the burner surface
Remember that burners cool down slowly – not as soon as they are turned off
The elements and burners have a tendency to change color with heat
*Click here to refer to our care guidelines for your Stovetop.
OVEN
The oven is operated by the “ oven set” and the “ oven temp” controls or optional timer. When using time bake, both the start and stop controls must be set.
Do not cover oven racks with foil. They may catch fire. The door lifts off easily without tools for easy cleaning.
MICROWAVE
Turntable with a cooking rack
Remove cooking rack when making popcorn
Controls are on microwave panel
REFRIGERATOR
The bottom metal cover should be removed and the coils should be vacuumed off at least once a month to keep the unit operating properly
The refrigerators are frost free
Use non-abrasive cleaner on all shelves
*Click here to refer to our care guidelines for your Refrigerator.
WASHER
Please be careful not to put too much detergent, bleach, and fabric softener in the washer Excessive amounts can cause overflowing and will prevent the washer from getting your clothes clean.
*Click here to refer to our care guidelines for your Washer.
DRYER
The dryer is operated by closing the door and pushing the start button
Clean the lint filter after every use
Make sure not to fill the dryer drum completely This will prevent your clothes from becoming dry in one cycle
Push the start button gently
Do not use spray anti-static products
Be sure that all items are dryer safe
*Click here to refer to our care guidelines for your Dryer.
HEATING AND CONDITIONING
Always test your heating and air conditioning before the change of seasons
The heating and air conditioning unit is operated by the thermostat mounted to the wall. Set switches to heat/ac and automatic and then set the dial to desired temperature. When heat is turned on, you will not hear the fan run for three minutes or more. The fan speed is slow. You might not hear it run at all.
When the heater has been turned off for a few days, you may notice a light burning smell. This is normal.
Do not run the heater with the fan switch “ on ” . If you do so, it will cause the unit to operate improperly Set the dial to the desired temperature and do not move it The room temperature will automatically cycle a few degrees above and below the setting on the dial
AIR CONDITIONING TIPS
Set switches to cool and desired temperature
Turning the thermostat all the way down does not allow for your air conditioner to work any faster It actually takes more energy and will not reach the desired temperature and will cause the freezing of the compressor coils
Set the thermostat between 70 and 75 degrees and then leave it there This will save energy
CLEANING TIPS
CARPETS
The carpets have been professionally cleaned or replaced. If you spill something on your carpet, please blot it up with a cool damp cloth immediately After you have blotted up the majority of the spill apply a small amount of soap to the damp cloth and gently rub in a circular motion to remove the remaining soil Rinse with a clean cloth and place a dry towel over the wet spot while it is still wet Your carpet should be professionally cleaned once per year to prevent soilage and damage from spots, spills, and ground dirt
CABNITS
Please do not install contact paper in the cabinets. Drawer liners with no adhesive backing are recommended if you wish to line your cabinets. Wipe down cabinets with hot soapy water to clean Clean spills when they occur to cut down on cleaning time
DISHWASHER
Rinse your dishes and remove all food items before putting them in the dishwasher Your garbage disposal grinds the food; the dishwasher sanitizes the dishes When placing the dishes in the dishwasher make sure that the arm in the bottom can move freely and is not blocked Always put dishwasher detergent in both distribution containers and close the door on the one If you notice water build up in the bottom of the dishwasher contact the Leasing Office Never use liquid detergent in the dishwasher!
GARBAGE DISPOSALS
Always run the cold water when you use the garbage disposal Run the disposal until all grinding sounds end and then run it a minute longer To eliminate odor in the garbage disposal use lemon or orange peels To sharpen the blades run through several ice cubes Never use drain cleaner in the garbage disposal.
HARDWOOD FLOORS
Wash regularly with warm water and a mild soap or cleaner such as Mop and Glo. Avoid walking on vinyl flooring with heavy boots to avoid scuffing. Wipe up spills when they occur to avoid build up Do not apply wax, as it will discolor the flooring
BLINDS
Your home is fitted with solar blinds that will allow sunlight into your home but still ensure privacy from the outside There is a chain on the blinds that will allow you to raise and lower them When raising or lowering blinds, use both chains to ensure that pull is distributed equally The picture illustrates proper technique for raising and lowering the blinds
*Never force the larger silver ball “stop” into the top mechanism of the blinds The large silver ball is meant to prevent the blinds from being raised past a certain point
LINOLEUM / VINYL
Our linoleum has a no wax covering Wash regularly with warm water and a mild soap or cleaner such as Mop and Glo Avoid walking on vinyl flooring with heavy boots to avoid scuffing Wipe up spills when they occur to avoid build up Do not apply wax, as it will discolor the flooring
TUB GLAZING CARE AND INTRUCTIONS
Below is a list of approved cleaners that can be used on your new glazed surface. Also included is a list of products that should NOT be used. The warranty for the glaze is voided if any of these products that are not approved are used. Your new coating will not require any scouring or abrasive cleaning. Regular cleaning with the approved products will keep your glazing looking new for a long time.
NO ABRASIVE CLEANERS
Fantastic
Scrub Free
409
Ajax
Lime Away
Any Acid Based cleaner
Bleach
Tough Act
Shower Power
X-14
APPROVED CLEANERS
Lysol Basin Tub & Tile Cleaner
Soft Scrub Cleanser
RTU-100 Non-Acid Cleaner
Liquid Comet (non abrasive)
Ivory Dishwashing Liquid
Bon-Ami Cleaner
Dow Tub Cleaner
K7 Multi Purpose Cleaner (Kott Koatings)
Fiber Klean (Kott Koatings)
GENERAL HINTS
Do not place floor lamps close to the thermostat. Keep all return ducts open and free from obstruction.
Use the fan switch in the “on” position to re-circulate the air. This will allow for a central fan for spring and fall when you do not wish to use the heat or air condition.
You burn more electricity when you turn off heat or air when you leave your apartment and turn it back on when you return home Instead of turning off your heat or air turn it down
Purchase a plunger for small plumbing problems
If your dryer has a lint trap, please clean lint trap after every two uses
Power outage: Please check breakers then call maintenance and BGE
When calling in a service request, give us as much information about the problem
To prevent mold build up on caulking in shower stalls and bath tub, clean using bleach twice a week
RESIDENT TIP SHEET TO PREVENT MOLD GROWTH
As part of our commitment to provide a well-maintained property, we ask that you assist us in eliminating conditions in your apartment home that may lead to moisture buildup When moisture accumulates indoors, mold may grow Therefore, to prevent mold growth you must keep your apartment home and furnishings free from moisture buildup Following these few simple steps will minimize moisture buildup in your apartment home and discourage the growth of mold
Prevent moisture in your bathroom by:
Using any pre-installed fan when bathing/showering, and allowing the fan to run until all excess moisture has vented from the bathroom
Keeping the shower curtain inside the tub, or fully closing the shower doors
When finished bathing/showering, leaving the bathroom door open until all moisture on the mirrors and bathroom walls and tile surfaces has evaporated
Hanging up your towels and bath mats so they will completely dry out
Periodically cleaning and drying the walls around the bathtub and shower, using a household cleaner.
After using the bathtub shower or sink drying excess moisture that has gathered on the fixtures, using a household cleaner, to ensure a sanitary environment
Prevent moisture buildup in your laundry closet by:
Making sure that condensation does not form within the washer and dryer closet, when washing clothes in warm or hot water And, drying any condensation that does gather
Ensuring that your dryer vent is properly connected and clear of any obstructions And, cleaning the lint screen after every use
Drying your laundry in an electrical dryer or outside rather than hanging laundry throughout your home to air dry
Please contact the Resident Services Office IMMEDIATELY to report:
Any evidence of a water leak or excessive moisture in your apartment home, storage room, garage or any common area
Any evidence of mold or mildew growth
Any failure or malfunction with your heating/ventilation/air-conditioning system
Any inoperable windows
Maintain a clean environment and prevent moisture buildup in your apartment home generally by:
Regularly vacuuming and cleaning your home using household cleaners
Cleaning your home more often if you own a pet
Not allowing bird droppings to accumulate on windowsills, decks, patios, etc
As soon as reasonably possible, wiping down and drying areas that might accumulate visible moisture, like countertops, windows, windowsills, cove molding and vent covers. Limiting houseplants to a reasonable number
Not over watering houseplants – and cleaning up spills immediately
Prevent moisture buildup in your closets by:
Not overfilling closets or storage areas with clothes or other soft goods.
Not allowing damp or moist stacks of clothes or other cloth materials to lay in piles
Leaving your closet doors ajar during the summer months
Please contact the leasing office if you have any questions or concerns regarding moisture buildup, water intrusion, and/or mold or mildew in your home
PEST CONTROL SERVICES
We strive to provide the best living experience possible. We take every step to ensure that your home is kept pest free. We do this by providing a rotational maintenance service designed to treat all apartments uniformly at least twice per year. During a rotational maintenance service, a well trained pest control technician may enter your home to perform what is a child friendly as well as pet friendly application These applications generally do not have a smell and are applied in areas of the home that you and your family would not come in direct contact with You will receive a notice following the treatment describing what was done and what to expect If there are any concerns or questions about the materials being used, you can call the leasing office
Should a pest problem arise, we provide a punctual response to ensure that the problem is rectified We provide regular preventive maintenance to the buildings and your apartment throughout the year. We also rely on your communication with us when and if a problem should arise; this prompt communication allows us to understand the full scope of the issue.
BED BUG AWARENESS
Bed bugs have made a comeback over the past few years Most people know of bed bugs simply as a character in a nursery rhyme However, this pest is quickly replacing the roach as the pest most associated with multiunit structures based on their nature to spread and avoid detection Bed bugs are small but visible with the naked eye, about a ¼ inch long, brownish to dark red, insects that feed on human blood Primarily a nocturnal pest, the bed bug can fit in tiny crevices of mattresses, box springs, bed frames, head boards, and nightstands
Prevent moisture buildup in your kitchen:
Using the exhaust fans in your kitchen when cooking or while the dishwasher is on its "dry" cycle, and allowing the fan to run until all excess moisture has vented from the kitchen
PREVENT MOLD GROWTH
Properly ventilate and de-humidify your apartment home by:
Not running your air conditioning when doors and windows are open Keeping windows and doors closed in damp or rainy weather conditions. Maintaining a general temperature of 68 5° F - 76 0° F (winter) and 74 0° F80 0° F (summer)
Not blocking or covering any heating/ventilation/air-conditioning supply diffusers and/or return grilles in your home
Not covering your windows and/or doors with plastic
Not using a humidifier or air filtration device in your home
Signs of infestation include waking up with itchy bite marks, dark brown or reddish fecal spots on bed linens, mattresses, or walls near the bed, and or seeing the bed bugs themselves. We insist that if you believe you have this problem, you must contact the leasing office immediately. Bed bug infestation typically has nothing to do with sanitation; these bugs are efficient hitchhikers and are often transported in luggage, clothing, bedding, or furniture. Initial infestations tend to occur around beds, but the bed bug will scatter throughout the room and will eventually spread to adjacent rooms and apartments. If you suspect an infestation and it is immediately reported, Symphony Centre Apartments will arrange for a well trained technician who will be able to determine the extent of the problem and make recommendations for remediation. The cost of the inspection and treatment of the infested area will be at the expense of the Landlord. Should a bed bug infestation occur, there will be significant preparation that will require your full cooperation.
Please be advised that if you do not notify the leasing office of a suspected bed bug infestation in your home and a bed bug infestation of the Premises is discovered, you will be responsible for the cost of inspection, treatment, eradication and cleaning of the Premises. In the event that a bed bug infestation spreads from the Premises into other areas of the building, whether adjacent to, above or below the Premises, you will also be held responsible for the expense of inspection, treatment, eradication and cleaning of such other areas
Our hope is that your home remains pest free; however, should any pest problems arise, please contact the leasing office right away
BGE TIPS TO BEAT THE HEAT
1 TURN IT OFF
2
Customers can follow these simple tips to save energy and money during the summer months: Turn it off: Turn off all unnecessary lighting and devices
4 CEILING FANS MANAGE YOUR THERMOSTAT
3
Keep thermostats at a constant, comfortable level when at home Raise the thermostat setting for days of extreme heat to save even more Install a programmable thermostat to automatically adjust your home’s temperature settings when you’re away or sleeping
5 APPLIANCES
For those without air conditioning, use ceiling fans or portable fans with the windows partially open to circulate fresh air into your home For those with air conditioning, fans can be used to evenly distribute cool air
KEEP SHADES CLOSED
Keep Shades, Blinds and Curtains Closed: About 40 percent of unwanted heat comes through windows Simply closing blinds and curtains, which act as a layer of insulation, can reduce heat in your home
6 BE ENERGY SMART
Use Appliances Wisely: Run appliances that produce heat (like clothes dryers, ovens and dishwashers) at night when it is cooler
Use energy more efficiently through the BGE Smart Energy Savers Program® that includes Quick Home Energy Check-ups, lighting discounts, appliance rebates and many more energy saving programs at BGESmartEnergy com
THANK YOU FOR BEING A RESIDENT AT OUR COMMUNITY. FOLLOW US ON SOCIAL MEDIA FOR MONTHLY COMMUNITY EVENTS AND RESIDENTIAL FESTIVITIES
