This Resident Handbook is designed to provide you with helpful information that will assist you in settling into your home and will answer common questions that you may have regarding your Lease Agreement, frequently asked questions and rules and regulations during your tenancy at our community
COMMUNITY INFORMATION
Summer Leasing Office & Clubhouse Hours:
Monday - Friday 9:00 am – 6:00 pm
Saturday 10:00 am – 5:00 pm
Sunday Closed
Winter Leasing Office & Clubhouse Hours:
Monday - Friday 9:00 am – 5:30 pm
Saturday 10:00 am – 5:00 pm
Sunday Closed
If an emergency should occur before or after normal business hours, or on a holiday, please call 410-363-9100 to leave a message on our emergency maintenance line and the appropriate personnel will be contacted
As always, please feel free to contact us if you have any additional questions or concerns. Our contact information is noted below:
Phone: (410) 363-9100
Fax: (410) 363-6864
Email: cascadesoverlook@davidsbrown com
Visit our website at www cascadesoverlookapts com
GENERAL TELEPHONE NUMBERS
Baltimore County Police Department
410-887-6975
Maryland State Police
410-486-3101
Poison Control Center
800-222-1222
Department of Motor Vehicles
800-950-1682
Baltimore County Public Library
410-887-1234
Baltimore Gas & Electric
410-685-0123
For more area information, please visit our website at www.cascadesoverlookapts.com
Under the Neighborhood link, you will find more information on local area restaurant listings, shopping, arts and nightlife
Grocery Stores: Weis 410-356-9214
Giant 410-413-2961
Wegmans 443-471-2300
Schools:
New Town Elementary 410-887-1541
Deer Park Middle School 410-887-0726
Owings Mills High School 443-809-1700
Hospitals:
Greater Baltimore Medical Center
410-828-2000
Sinai Medical Center Hospital 410-578-5678
Lifebridge Health 410-521-2200
St Joseph’s Hospital 410-337-1000
Northwest Hospital 410-521-2200
Johns Hopkins at Greenspring 410-583-2727
ENTERTAINMENT AND RESTURANTS
AMC Theatre
443-394-0060
Lyric Opera House
410-685-5086
Meyerhoff Symphony Hall
410-783-8000
Camden Yards
410-685-9800
Inner Harbor Aquarium
410-576-3800
Maryland Science Center
410-685-5225
Baltimore Zoo
410-396-7102
Mt Pleasant Ice Arena
410-444-1888
Merritt Athletic Club
410-581-4800
Don Tigre 410-907-9801
Fortune China
410-356-2593
Red Lobster 410-902-8420
Red Robin 443-394-0999
The Greene Turtle 443-501-3822
Eggspectation 410-504-5146
GATEHOUSE INFORMATION
Front Gates Open: Daily 6:00 am - 7:30 pm.
Rear Gates: Rear gate arms off Lathe Road always remain locked unless there is inclement weather.
Gatehouse Operating Instructions
Residents are to use their magnetic FOBS to operate the gate when entering the community.
Guest Instructions:
Press the # key to start
Find the name of the resident on the directory that follows (Note: press the # key to scroll to the next page or press the * key to go back to the previous screen )
Once you have found the resident on the directory, you will see a code next to their name Enter that code into the system using the keypad
At that time the system will call the resident
If you receive a busy signal or no answer, you can push the * key to try again
*Residents are to press “9” on your telephone to allow your guest through the gate when you receive a call from the gatehouse
Important Information About Directions to the Mid-Rise:
It is important to note that any guest using satellite driven directions such as a GPS system, Mapquest, Google Maps, etc will receive directions to enter & exit through Lower Mill Drive/Lathe Road, which is a locked entrance
The following directions will bring your guests through the main entrance to Cascades Overlook: From I795, take the Owings Mills Boulevard Exit 4A/4B toward Town Center/Randallstown. Merge onto Owings Mills Boulevard. Turn right onto Lakeside Boulevard. Turn left onto Cascade Mills Drive. Turn right onto Lathe Road. Mid-Rise buildings will be on the left.
REGISTER ON RESIDENTIAL PORTAL
Residents can register on our website under Resident Portal at www cascadesoverlookapts com Click the “resident login” button Then click “click here to register ”When filling out the requested information please make sure to use the email address we have for you on file or registration will not work
REGISTRATION CODE:
Your password needs to be a total of 10 characters; it must include a number, a capital letter, a lower case letter and a special symbol
Verify you are not a robot and click “Register” You will then receive a verification email; you must click through the link in your email to be fully registered
You can now pay your rent and create work orders online!
*you need to first register with a desktop computer; you cannot do this on a mobile device
IMPORTANT REMINDERS REGARDING RENTAL PAYMENTS:
No payments accepted in the leasing office
Rent and other associated fees are due on the 1st of the month
After the 5th of the month, an amount equal to the 5% of the outstanding balance is added, in addition to court filing a legal fee
As outlined in the Lease Agreement, personal checks will not be accepted after the 5th of the month.
Personal check will not be accepted if you have an NSF payment in the past 12 months.
No payments accepted in the leasing office unless your payment is to avoid evictions proceedings, your payment must be made in certified funds for the total amount due to avoid evictions and must be taken into the leasing office if paying the day of eviction
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New bank accounts must be verified before you can use them to make payments A random amount will be deposited labeled Bank Verify into your account This Process may take 48 hours to appear. After the deposit has been made log into the Resident portal click the Verify button next to your bank account, enter the exact amount that was deposited After completing this verification process you can immediately begin using your bank account to make payments. (A service fee of $0.95 will be charged)
Credit/Debit Card Payments will be charged a service fee: Fees are listed under ‘Frequently Asked Questions’ within the resident portal and range from 2 20% - 3% of the total amount based on your Credit Card. Debit Card Payments are processed as Credit Card transactions.
Pay online using the Resident Portal (Log on to your community website and select Resident Login)
From there you will need to follow the prompt to create an account or login and make the payment if you have an existing account.
*This option is not available if you have a delinquent account You also cannot pay using the portal after the 9th
MAINTENANCE SERVICE
Place your payment in the drop box at the corporate office located at 100 Painters Mill Road. The drop box is located at the front entrance of the building
Mail your payment to David S Brown Enterprises P O Box 548 Owings Mills MD 21117. Please do not send checks certified mail, FedEx, UPS or other Carriers to the P O Box address
Cascades Overlook prides itself on an efficient Service Department. You can submit all maintenance requests on-line through the resident portal at any time During office hours please call (410) 363-9100 with all routine service requests Should you have a maintenance emergency during off hours or on weekends, please call (410) 363-9100 to leave a message and the appropriate personnel will be contacted If for any reason, the Leasing Office phone is out of order, please call our Corporate Office at 410-363-3434
Since service is the backbone of our business, the following are considered Priority (Emergency) Maintenance Service Requests:
Fire
No electricity
No hot water
No plumbing or water throughout the entire apartment home
Water flooding into the apartment
From October 15 to April 15: Room temperature of at least 65 degrees F unless the outside temperature is below 0 degrees F, then minimum room temperature shall be 60 degrees F at all times. Temperature is measured 3 feet from the exterior walls.
No air conditioning in temperatures over 88 degrees*
Smoke alarms
Clogged toilet (applies to apartments with one bathroom)
Sewer stoppage
Refrigerator not working
Situations where access to the apartment may be compromised (i e broken windows or broken locks)
Lock Outs ($100 fee, paid directly to service personnel at time of entry)
*Due to high voltage, HVAC units will not be repaired during inclement weather or after dark
FIRE SAFTEY
If you see or smell smoke, or hear a fire alarm, LEAVE BUILDING IMMEDIATELY, CALL 911: THEN CALL OUR OFFICE. The fire alarms in the common area halls do not automatically notify the fire department Smoke detectors in the apartments are electronically wired with battery back. A battery operated smoke detector will beep or chirp randomly indicating a weakened battery. Call the Leasing Office at (410) 363-9100 to have a replacement battery installed if necessary. Smoke detector batteries are routinely changed twice per year along with the furnace filter. It is the resident’s responsibility to test the smoke detector.
Your Best Defense Against a Fire is to Plan Ahead
This building is equipped with the most up-to-date fire protection devices and alarm systems. Please make yourself aware of the emergency procedures listed here to further enhance your safety.
Before a Fire occurs
Know your options to exit the building, and where to meet other residents
Know the location of the closest Fire Alarm Pull Station
Know where the closest Fire Extinguisher is Keep a Fire Extinguisher in your apartment
If Alarm Sounds (or someone is yelling “FIRE”)
Prepare to leave building
Cover Body Including Feet
Feel Each Door Before Opening It:
-If Hot, Stay In Apartment
-If Cool, Open Slightly
-Check for Smoke; If Clear, Proceed To Exit
-If there is smoke, CRAWL, fresher air will be at the floor
Close Door Behind You, Take Your Keys So You Can Go Back If You Can’t Use The Exits
NEVER USE THE ELEVATORS DURING A FIRE They could stop at the fire floor
Meet other residents at the Clubhouse building parking lot on Brookford Circle
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If You Can Not Exit Your Apartment:
Remain calm; your apartment may be the safest place to be
Wet down towels/sheets, place them around doors and cracks to block smoke from entering Unit
Cover nose and mouth with wet cloth to cut down any smoke you may inhale
Turn off heat or air conditioning to prevent smoke entry through ventilating system
Proceed to your window, signal and call the Fire Department and wait to be rescued
If Fire Starts in Your Apartment:
Remain calm
If fire is small, use Fire Extinguisher
If that does not put out the fire immediately – Call 911 and Evacuate
Engage the Fire Alarm Pull Station, yell, “FIRE” and alert neighbor’s while exiting.
BUILDING EVACUATION PROCEDURES
In the event of a fire or any other emergency that would warrant the complete exodus of this building, all residents of the building must participate with no exceptions.
Before opening any door which leads into the main hallway, feel the door first to see if it is hot If the door is not hot, open it slowly Then if conditions allow, proceed to the nearest stairwell and follow the evacuation plan If the smoke is too heavy, do not enter the hallway Close the door, place a towel along the bottom edge of the door, and then proceed to your balcony or window, open the door for fresh air and hang a sheet fromrailing or window sill to let the fire department know you are still in there If the door to your apartment is hot, do notopen it Follow the same procedure as outlined above If, for any reason, you must remain in your apartment during a fire or other emergency, remain calm and wait for the fire department to assist you
Hats, coats or other apparel must be disregarded in the event of an actual fire
Time is very important and the evacuation of each apartment must be completed as soon as possible
ALWAYS CALL THE FIRE DEPARTMENT - 911
*evacuation floor plans for Cascade Falls and Cascade Run Midrise can be found on the next page
IN ALL CASES, IF YOUR ASSIGNED STARIWELL IS BLOCKED BY THE EMERGENCY, PLEASE USE THE NEXT CLOSEST STAIRWELL TO YOUR HOME.
Keys are issued upon move-in These keys operate all entrance locks to your apartment The locks on your apartment may not be changed, or any additional locks installed, unless authorized and purchased through our Leasing Office It is important that authorized personnel be able to enter your apartment in the event of an emergency
Lockouts
If you should find yourself locked out of your apartment you may borrow a spare key from the Leasing Office, with a valid ID, during regular business hours at no cost The key needs to be returned by the start of the next business day or you will be charged $50 per day. If you should find yourself locked out of your apartment before or after regular business hours and you need our assistance, please contact emergency maintenance. There will be a $100.00 fee paid directly to the maintenance technician on call.
Alterations
In accordance with the Leasing Agreement all alterations need to have Management approval PRIOR to any work being done Please request in writing exactly what you want to do and Management will respond in writing of the decision
Wall Hangings
As we welcome you to make your apartment your home, we do allow for you to hang a reasonable number of pictures, mirrors, etc We request that you do not use double-sided sticky tape, as it will damage virtually all surfaces Please refrain from nailing, screwing or taping anything to the wooden doors within your apartment as these may cause costly repairs
Decals
Please do not use double-sided sticky tape products anywhere in the apartment nor should you apply paste or stick decals to the tub surface.
AMENITIES
SWIMMING POOL
FITNESS CENTER
CLUBHOUSE
The Clubhouse is available for resident’s use during normal Clubhouse hours of operation. Please, children under the age of 18 must be accompanied by an adult while in the Clubhouse
The fitness center is located in the clubhouse and is open daily from 5:00 am -12:00 am You may enter through the front door of the clubhouse during normal business hours
If entering before or after normal business hours, your fitness card or key fob will grant you access through the side door located to the right of the front door of the clubhouse Sorry no one under age 18 should enter the fitness center and no one under age 18 is permitted to use the equipment
Swimming pool is open from Memorial Day to Labor Day 11:00 am - 8:00 pm Tuesday - Sunday after school is out Before school is out, hours are Monday through Friday from 3:00 pm8: 00 pm, Saturday and Sunday from 11:00 am to 8:00 pm
SWIMMING POOL RULES AND PASS POLICY
ADMINISTRATION
Photo identification pool passes will be issued by the Leasing Center to each resident of the Cascades Overlook Apartments age 2 and older Each pool pass recipient must sign his/her full signature on the card, in ink (A parent/guardian may sign for children who are unable to legibly write their own signature )
POOL PASSES ARE NON-TRANSFERRABLE
The lifeguard must be on duty and the pool officially open before any user is allowed in the water.
Each resident and guest must present their pool/guest pass to the lifeguard and sign-in upon entering the pool facility.
The beginning and ending dates for the pool season and the hours of operation will be posted in the Leasing Center and at the pool
The pool will be closed on Mondays, except if a holiday falls on a Monday Under such circumstances, the pool will be closed Tuesday of that week
Individuals who violate these Rules and Regulations may, for cause, in the discretion of the pool manager or lifeguard, be barred from the pool area Under such circumstances, the pool manager or lifeguard is to file a written explanation of their decision with the Landlord within twenty-four (24) hours thereafter
Residents who are not current on their rent may be barred from the pool area
Examples of reasons why a person may be barred from the pool area are improper swimming attire, improper behavior, intoxication, using illegal drugs or failure to comply with these Rules and Regulations
Any Resident, whose privileges have been suspended for a period in excess of two (2) days from the time of the alleged infraction, may file a written appeal of such suspension with the Landlord. All privileges, however, shall remain suspended until such time as the Landlord has made a final decision, unless such suspension period shall have elapsed prior to such a decision having been made.
The Landlord may modify these Rules and Regulations with notification of such modifications being made in accordance with Tenant’s Lease Agreement and by posting said modifications at the pool area
The decision as to whether and when the pool will be open is solely that of the Landlord, acting through the pool manager or lifeguard The pool may be closed due to climactic conditions, operational difficulties or other emergencies If the pool is closed at any time, Tenant will not be entitled to a refund or abatement of any portion of the rent
GUEST POLICY
Tenants are responsible for the actions of their guests, including the cost of repair to any property damage caused by their guests.
Daily guest charges are $10 00 per person and are subject to change without notice
Guest passes may be purchased at the Leasing Center, Monday through Friday from 9:00 a m to 5:30 p m , at which time payment will be required
Each family is limited to two (2) guests at any one time
Only properly registered guests shall be permitted to use the pool, and only while accompanied by their adult Tenant sponsor and provided they adhere strictly to all rules and regulations set forth herein
CONDUCT
Only greaseless suntan preparations may be used in the pool area. No oily suntan preparations may be used
Food and beverages may only be brought into the pool area in paper or plastic containers and may only to be consumed in designated areas All trash must be disposed of in trash containers No chewing gum may be brought into the pool area
Spouting of water, expectorating, and the like are prohibited in the pool
Beach balls, rafts, inflatable mats, inner tubes, water wings and other flotation devices are prohibited in the pool For safety purposes, only U S Coast Guard approved life vests will be permitted A child using a life vest must be accompanied by a parent or guardian at all times
Street footwear is prohibited on the concrete apron of the pool
Radios and the like must be kept at a low volume
Bicycles, tricycles, motor bikes, roller blades/skates, scooters, skate boards and similar wheeled vehicle equipment are prohibited in the pool area.
Baby strollers and baby carriages are not permitted within ten (10) feet of the pool.
Motor vehicles may only be parked in designated parking spaces at the pool area. Unauthorized vehicles parked in spaces reserved for Tenants who reside near the pool will be towed at its owner ’ s expense
All personal injuries, however slight, must be reported to the lifeguard on duty
Tenants are not to make or permit any abusive or profane language, unseemly or disturbing noises or conduct by themselves, their families or guests, nor do or permit any illegal or immoral conduct, or obstruct or interfere with the rights, comforts or convenience of other users of the pool area or Landlord’s personnel or agents Tenants are not to knowingly permit to enter the pool area, or to allow to remain therein, any person of bad or loose character or of improper behavior
Steps, walkways, pool decks, etc. can be slippery when wet. Tenant agrees to use extreme caution and to so advise Tenant’s family and guests.
No alcoholic beverages or illegal drugs shall be brought into or consumed within the pool area.
Except for service animals, which must be leashed at all times, no other animals are allowed in the pool area at any time.
No glass, china, bottles or anything breakable may be brought into or used within the pool area at any time.
No person under the influence of alcoholic beverages or drugs (prescribed or otherwise) will be allowed in the pool area.
Admission to the pool will be denied to anyone with skin abrasions, colds, inflamed eyes, visible infection, open sores, nasal or ear discharge, or to anyone wearing bandages or having any other obvious health condition which may endanger themselves or others using the pool.
Running, pushing, wrestling, ball-playing, roughhousing or causing a disturbance are prohibited in the pool area.
No diving from the sides of the pool.
Only proper type bathing suits are permissible. Cut-offs are not permitted in the pool.
Smoking is permitted in designated areas only.
All papers, tobacco products and refuse, etc. must be deposited in the proper receptacles.
Restrooms and locker rooms may only be used by residents and their guests. Landlord is not responsible for the loss, theft or damage of any item left in the locker room.
CHILDREN
Children under the age of fifteen (15) will not be permitted in the pool area unless accompanied by, and under the close supervision of, a parent or guardian If such a child is in the pool, the child’s parent or guardian must be in the immediate vicinity of the child, unless the child has passed the swimming test administered by the pool manager or lifeguard
At all times, a child’s parent or guardian is responsible for their child’s conduct and safety
Minors using the pool area must be supervised at all times by a responsible adult.
Children that are not toilet trained, or who are wearing diapers, are restricted to the wading pool and are not allowed in the adult pool. Children not toilet trained must wear tight fitting rubber pants or “swim diapers”. In the event of fecal contamination the pool will be closed in accordance with Health Department regulations.
Infants and children wearing diapers or who are not toilet trained shall be permitted in the pool, but must wear tight fitting rubber pants or “swim diapers” In the event of fecal contamination, the pool will be closed in accordance with Health Department regulations
(Note: This rule is appropriate for facilities that have no wading pool )
Children twelve (12) to fourteen (14) years of age may not enter the pool area unless accompanied by a parent or guardian, unless the parent or guardian has given written permission to the Landlord authorizing the child to enter without the parent or guardian, with such permission on file with the pool manager.
Children fifteen (15) years of age and younger will not be allowed in the deep water unless tested and authorized by the pool manager or lifeguard.
Use of the wading pool is restricted to children up to six (6) years of age who are accompanied by, and under the close supervision of, an adult
Each parent/guardian is solely responsible for assessing and knowing their child’s swimming ability Parents/Guardians are solely responsible for approaching the pool manager or lifeguard if they feel their child’s swimming ability needs to be assessed in order to be in the water unaccompanied by a parent/guardian
LIABILITY
Neither the Landlord nor its agents are liable for any injury, damage or loss to person or property with respect to the use of the pool area by Tenant or Tenant’s family or guests, unless the same is exclusively due to the omission, fault, negligence or other misconduct of Landlord
Any damage to Landlord’s property caused by a Tenant or an occupant of Tenant’s apartment or any agent or guest of a Tenant, will be the responsibility of the Tenant and is collectible as rent
Each Tenant is to indemnify and hold the Landlord harmless from any liability incurred by the Landlord as a result of any negligent or intentional act, in or about the pool and pool area, by Tenant or Tenant’s family, agents or guests
Tot Lots
Cascades Overlook has an area with play equipment located on Cascade Mills Drive Please supervise your children while using the equipment
Mail Delivery/Packages
Both Garden and Mid-rise apartments have private mailboxes located on the entry level of each building. For your convenience, during office hours we gladly accept nonperishable packages at our Leasing Office. We kindly ask that your package be picked up within 48 hours of delivery. In order to retrieve your package you will need to show proof of identification and your signature is required in our package log.
Garden
Apartment Trash Removal
Compactors are located by the maintenance shop between Springwater Court and Brightwater Court and a second location on Lyon Heart Drive Please place your trash in plastic bags and dispose of in the trash compactor located nearest your apartment All moving-sized boxes should be broken down before placing next to trash compactor Please refrain from opening compactor door while the compacting cycle is on Do not place large items in compactor, ex cardboard boxes, furniture, etc
Cascades Overlook has single stream recycling For our Garden residents, please recycle your trash and place in the light blue recycle bins located next to the trash disposal areas. For our Mid-Rise residents, there are recycle bins in each trash room. Single stream recycling allows recycling of paper, glass, aluminum and plastic into one recycle container; the materials are then sorted by the waste company.
Bulk Trash Removal
Please do not dispose of bulk items (i e sofas, chairs, tables, etc ) anywhere outside of your apartment building Please contact the Leasing Office to make arrangements to have these bulk items picked up There will be a charge per item in accordance with the Lease Agreement
Apartment Exteriors
Resident should maintain patios and balconies The area surrounding your apartment, patio and balconies should not be used to store bikes, toys, etc. Cascades Overlook cannot be responsible for items lost, stolen or destroyed by persons or acts not related to its employees.
Car Washing
Cascades Overlook provides a designated area where car washing is permitted Please see site map or contact the Leasing Office for exact location
Soliciting
Soliciting on community property is not permitted
Towing Policy
Your vehicle will be towed immediately and without warning for the following:
Any vehicle in a tow away zone with posted signs and/or pavement markings. Park in a fire lane/No Parking Zone (indicated by yellow lines or curbs) Blocking dumpster, another vehicle, or double parked.
Parking in a Handicapped space without proper H/C tag or permit (Date and tag must be clearly visible and hung from rear view mirror)
Any vehicle taking up two spaces (must be 1/3 over the line)
Any vehicle parked on the grass
Any crashed/wrecked vehicles, on jacks or any non-drivable condition due to damage/needing repairs
Parked in a reserved space without a permit (must be visible at all times)
Your vehicle will be tagged and towed for the following:
1 or more flat tires, inoperable or abandoned (tagged 48 hours)
Invalid tags (no stickers year or month) or no tags (tagged for 72 hours)
Displaying expired tags (tagged 72 hours)
If you find that your vehicle has been towed, please contact Vision Wrecker Service at 443-548-3995
Location of towed cars 10425 Reisterstown Road
Owings Mills MD 21117
Parking
Parking is for the convenience of our residents If you are expecting a guest please, as a courtesy to your neighbors, have them park in parking spaces that are furthest away from your building
Walking Of Pets
We do not have restricted areas where you must walk your pets However, all pets must be on a leash and all pet waste must be immediately disposed of Visiting pets are not permitted
LEASE AND POLICY INFORMATION
Payment of Rent
Rental payments are due on or before the first of each month For your convenience, rental payments may be paid online on the resident portal, mailed, or hand delivered to David S Brown Enterprises, LTD. The main office is located at 100 Painters Mills Road in Owings Mills. You may drop your payment in the box affixed to the left side of the entrance to the David S. Brown Enterprises, LTD building. If you choose to mail your payment please use the following address:
Cascades Overlook Apartments
C/O David S. Brown Enterprises, LTD
P.O. Box 548
Owings Mills, Maryland 21117
Please refer to your lease agreement, page 3 section 31, where it states, “Tenant shall pay the rent at Landlord’s office or at such other place as may be designated by the Landlord ” Rent will be accepted by the Landlord Monday through Thursday 8:30am – 4:00pm, closed between the hours of 12:00pm-2:00pm and open for payment Friday 8:00am to 3:00pm Except as may otherwise be required by law, or by the Landlord, all rental payment made by tenant to Landlord shall be check or money order Personal Checks will not be accepted for rental payments made after the tenth day of the month in which the rental payment is due and owing Personal checks will also not be accepted if Tenants personal checks have been dishonored one (1) time in the twelve (12) month period Please do not send checks via certified mail, Fed Ex, UPS or other shipping carrier to the PO box address
Keeping in mind that the first of the month sometimes falls on a weekend or holiday, please see that your payment is received at main office of David S. Brown Enterprises, LTD before the end of business on the day preceding the weekend or holiday. If mailing your payment, the day we physically receive your payment is the day your account will be credited, not the postmark date. In the event your rental payment is not received by the close of business on the 5th, you will be charged, as additional rent, 5% of the monthly rental as a late charge.
Returned Checks
There is a $35 00 service fee for checks returned by your bank Late fees are accrued until a replacement money order or certified check is received by our office Our office is not permitted to resubmit a dishonored check Personal checks will not be accepted if the personal check has been dishonored one time (1) in a twelve (12) month period Personal checks will not be accepted for rent made on or after the 10th of the month, in which the rental payment is due and owing
Renter’s Insurance
During the term of your lease, you are required to purchase renter’s insurance to cover your personal liability and medical payment coverage (see section 42 of your lease) Renter’s insurance is relatively low cost and one of the wisest purchases an apartment resident can have
PETS
Cascades Overlook is a pet friendly community, however, there are restrictions So before you bring any pet onto the premises you must receive management approval Please contact the Leasing Office for further details:
DOGS
All dogs must be spayed/neutered All dogs must be currently licensed and up-to-date with vaccinations as required by state law. Dogs up to 75 lbs.
$500.00 refundable pet fee and $30.00 monthly fee per pet.
UNACCEPTACLE BREEDS:
Doberman Pinchers, Rottweillers, Chow Chows, German Shepherds, Pitt Bulls, Mixed Breed Pit Bulls, Boxers, Presa Canarios, Akitas, Wolf Dog Hybrids, Dogo Argentino
CATS
All cats must be spayed/neutered All cats must be currently licensed and up- to-date with vaccinations as required by state law Cats- $500 00 refundable pet fee and $30 00 monthly fee per pet
STEREOS AND APPLIANCES
As a courtesy to your neighbors please ensure that music or sound reproducing instruments are
MOVE IN/MOVE OUT INFORMATION
CONDITIONS OF PREMISES INSPECTION
At the time of move-in, a Condition of Premises Inspection Form should be completed by you Any pre-existing damages should be noted on the inspection report A similar inspection will be done by the office when you vacate your apartment.
TELEPHONES
To set up telephone service in your apartment, please contact your local telephone company. We have provided working jacks in the kitchen and master bedroom. Additional phone jacks can be added and maintained at your expense providing we grant written consent.
CABLE
To set up cable television service, please contact your cable provider The cable jacks are normally located in the main bedroom suite, hall bedroom and the family room Additional cable jacks can be added at your expense providing we grant written consent
SATELLITE TV
Prior to installing a satellite dish, please contact the Leasing Office There are restrictions which are detailed in the Satellite Dish Waiver form If we find the dish is incorrectly installed, we will ask that it be removed
MOVING TRUCKS AND TRAILERS
Cars, trucks, and trailers are not permitted on the sidewalk or lawn areas Damages to Cascades Overlook property due to failure to comply will result in repair costs being passed onto you
MID-RISE MOVE-INS/MOVE-OUTS
Please notify the Leasing Office of the date and time that you are moving so that we can prepare the elevators at the Mid-Rise buildings. Please keep in mind moving is limited to Sunday through Saturday 8:00 am – 8:00 pm. All move-ins/move-outs at the Mid-Rise buildings must be conducted through the garage level. Please, no moving in or out through the lobby. If you are using a moving company that uses a tractor-trailer, inform them that the garage entry clearance is only 7’4”. Also, the narrow street to the job prohibits tractor-trailers. Therefore, we recommend your moving company shuttle your furniture from a large truck into a smaller truck
RENEWAL / TERMINATION OF LEASE
Cascades Overlook will notify you in writing 3 months prior to the expiration date of your existing lease term This notice offers you a new lease term pursuant to the terms and conditions of your existing lease If you do not notify the Landlord in writing via certified mail within 30 days of the mailing of this notice that you do not wish to renew your lease, your lease renews automatically for another year
EARLY TERMINATION/BUYOUT
In the event you elect to terminate your lease before its expiration date sent via certified mail, per your lease agreement you must:
Give Landlord one full calendar month’s written notice prior to your intent to terminate Complete early termination form supplied by your leasing office which you are agreeing to pay two additional months rent beyond the end of the month in which tenant elects to terminate the lease. This offer is contingent upon tenant being current in the monthly rental and having no outstanding miscellaneous charges on the account at the time tenant requests buyout.
MOVE OUT INSPECTION
If you wish to be present at your Move Out Inspection, please call the rental office two weeks prior to the day you plan to hand in your keys to schedule an appointment When all of your belongings are removed and your apartment has been cleaned, a move out inspection will be scheduled All damage and cleaning items are noted and compared with the Condition of Premises inspection that was completed when you moved in. Any additional damage or cleaning will be deducted from your deposit. Also, any remaining rent, late fees, or other charges are deducted. Any balance due is then invoiced, and your security deposit paperwork mailed to you within forty-five days of the date you returned your keys.
SCHEDULE OF CHARGES
The following will be charged directly to the resident’s account and deducted from the security deposit at move-out. Damages are only applicable to resident neglect or abuse.
CLEANLINESS
(Extra cleaning required) Rate charged is based on condition.
KITCHEN
Range
Range Hood
Dishwasher
Refrigerator
Microwave
Garbage Disposal Cabinets
Countertop
WINDOWS
Floors Lights Closets
BATHROOMS
Tub/Shower
Toilet
Sink
Vanity Mirror
Medicine Cabinet
MISCELLANEOUS
Balcony/Patio
Washer/Dryer
Carpet Shampoo (entire apt)
Fireplace Tile
TRASH
Trash out of all apartments will be charged at $25 or going rate per hour, one-hour minimum. There will be a charge of $25 per bulk item or going rate (mattress, furniture, etc.) to pick up.
Bags of trash left in the apartment will be a charge of $10 per bag or going rate.
VACUMMING
Vacumming will be charged at $3 - $5 or going rate per room depending on necessity.
COUNTERTOP REPAIR / REPLACEMENT
(Any deep scratches or discoloring of the countertop surface)
One to five Six to ten Over ten Pot / Pan Burns
20% of replacement cost
50% of replacement cost
100% of replacement cost
100% of replacement cost
*total replacement equal to retail cost plus labor
SCREENS
Windows: ANY multiple tears or holes over one inch in diameter will be replaced and charged to resident’s account
Patio Doors: ANY multiple holes or tears up to three inches in diameter will be replaced and charged to resident’s account
FIXTURES / HARDWARE
(Charges based on retail replacement cost)
DRYWALL REPAIRS
(Includes doors, walls and ceilings)
Anchor/holes 1 inch in diameter
Holes over one inch; up to three inches
Holes over three inches; up to six inches
Holes over six inches in diameter
*nail and picture holes are no charge. all charges based on time and material.
EXTRA PAINTING
Colored walls
Heavy smoke covered walls
Wallpaper removal
*all items listed above will be charged by the hour (1st ½ hour free; normal preparation time for the above)
VINYL FLOORS
Three or less patched, charged per patch.
More than three patched areas, retail cost of materials and labor for replacement of entire floor
CARPET REPAIRS / REPLACEMENT
Vacuum thoroughly Your carpet will be professionally inspected by a licensed contractor
Any costs over the amount of a regular carpet cleaning will be passed on to you at moveout
Deodorization; extra charge, if necessary
Pet stains
If there are any obvious pet odors, carpet will be pulled and inspected by maintenance personnel or a certified technician for its sanitary condition
Resident will be responsible for inspection cost, treatment and/or replacement
Pre-treat: charge per spot/per area; separate charge for rotary scrub; separate charge for size of basketball or bigger.
Abnormal Wear and Tear- obvious neglect of carpet, i.e. carpet not cleaned or vacuumed during occupancy.
Resident will be responsible for extra cleaning charges and/or accelerated expiration of the carpet.
These charges will be based on the age and anticipated life span of the carpet (to be determined by certified inspector or manufacturer )
RECEIPT OF KEYS
Entrance door keys
Mailbox keys
Fitness Card
Key Fob
Parking Sticker/Tag
WINDOW/GLASS REPAIRS
Charge per key
Charge per lock
Charge per card
Charge per fob
Charge per tag
ANY interior glass breakage will result in resident charges equal to the replacement cost plus labor
MISCELLANEOUS REPLACEMENT ITEMS
Ice cube trays
Broiler Pans
Mini Blinds
Vertical Blinds
DAMAGES
Damages to ceramic tile
Damage to appliances
Damage to towel bars
Broken switch plates
Replacement Cost
Replacement Cost
Replacement Cost
Replacement Cost
Actual repair or Replacement Cost
Actual repair or Replacement Cost
Actual repair or Replacement Cost
Actual repair or Replacement Cost
*If you have a chain lock on your front door, please do not remove because removal may cause damage to the wood frame
*These charges are approximate estimations and are subject to change without notice
USE AND CARE OF APPLIANCES
Please call our office if you have any questions on the operation of any of your appliances. Following are some helpful hints:
DISPOSAL
Turn on using the wall switch above the kitchen sink
You must use cold water while running the disposal
Be careful not to pack too tightly
Flush out disposal by filling sink and pulling plug
If the unit will not run, push the reset button on the side or bottom of disposal
Chop ice cubes up in disposal once per month to keep it clean
Please do not grind corn husks, potatoes, rice, celery, lettuce, carrot tops, onion skins, any stringy vegetables, coffee grounds, grease or bones.
DISHWASHER
Start by latching the door and turning timer dial
Use dishwasher detergent only.
Always scrape dishes before loading and make sure the dishes will not slip through the racks.
Use a rinse agent such as Jet Dry solid.
If you prefer not to use your dishwasher, run it through a complete cycle once a week to keep the motor lubricated.
COOK TOP RANGE
Don’t cover drip pans with foil They may catch fire
Use pans with flat bottoms for use on electric stove. Be sure pans do not extend more than one inch past the burner surface. Remember that burners cool down slowly – not as soon as they are turned off. The elements and burners have a tendency to change color with heat.
OVEN
The oven is operated by the “oven set” and the “ oven temp” controls or optional timer. When using time bake, both the start and stop controls must be set.
Do not cover oven racks with foil. They may catch fire. The door lifts off easily without tools for easy cleaning.
VENTILATION HOOD
Operated by fan button (2 speeds) and light button. The grease filter can be washed in hot soapy water.
To change the light bulb, push glass up and to the right while turning. Please use 40 watt appliance light bulb or less. Higher wattages will melt the shade.
REFRIGERATOR
The bottom metal cover should be removed and the coils should be vacuumed off at least once a month to keep the unit operating properly
The refrigerators are frost free
Use non-abrasive cleaner on all shelves
WASHER
Please be careful not to put too much detergent, bleach, and fabric softener in the washer. Excessive amounts can cause overflowing and will prevent the washer from getting your clothes clean.
DRYER
The dryer is operated by closing the door and pushing the start button. Clean the lint filter after every use.
Make sure not to fill the dryer drum completely. This will prevent your clothes from becoming dry in one cycle. Push the start button gently. Do not use spray anti-static products. Be sure that all items are dryer safe.
HEATING AND CONDITIONING
Always test your heating and air conditioning before the change of seasons. The heating and air conditioning unit is operated by the thermostat mounted to the wall. Set switches to heat/ac and automatic and then set the dial to desired temperature. When the HVAC has been turned off for a few days, you may notice a light burning smell This is normal
AIR CONDITIONING TIPS
Set switches to cool and desired temperature
Turning the thermostat all the way down does not allow for your air conditioner to work any faster It actually takes more energy and will not reach the desired temperature and will cause the freezing of the compressor coils
Set the thermostat between 70 and 75 degrees and then leave it there This will save energy
CLEANING TIPS
CARPETS
The carpets have been professionally cleaned or replaced. If you spill something on your carpet, please blot it up with a cool damp cloth immediately. After you have blotted up the majority of the spill apply a small amount of soap to the damp cloth and gently rub in a circular motion to remove the remaining soil. Rinse with a clean cloth and place a dry towel over the wet spot while it is still wet. Your carpet should be professionally cleaned once per year to prevent soilage and damage from spots, spills, and ground dirt
CABINETS
Please do not install contact paper in the cabinets Drawer liners with no adhesive backing are recommended if you wish to line your cabinets Wipe down cabinets with hot soapy water to clean Clean spills when they occur to cut down on cleaning time
DISHWASHERS
Rinse your dishes and remove all food items before putting them in the dishwasher Your garbage disposal grinds the food; the dishwasher sanitizes the dishes When placing the dishes in the dishwasher make sure that the arm in the bottom can move freely and is not blocked Always put dishwasher detergent in both distribution containers and close the door on the one If you notice water build up in the bottom of the dishwasher contact the Leasing Office Never use liquid detergent in the dishwasher!
GARBAGE DISPOSALS
Always run the cold water when you use the garbage disposal. Run the disposal until all grinding sounds end and then run it a minute longer. To eliminate odor in the garbage disposal use lemon or orange peels. To sharpen the blades run through several ice cubes. Never use drain cleaner in the garbage disposal.
HORIZONTAL BLINDS
Wipe down with warm soapy water when in a closed position Most hardware and variety stores sell inexpensive five prong cloth covered cleaners (shaped like a hand) that remove dust easily
LINOLEUM/VINYL
Our linoleum has a no wax covering Wash regularly with warm water and a mild soap or cleaner such as Mop and Glo Avoid walking on vinyl flooring with heavy boots to avoid scuffing Wipe up spills when they occur to avoid build up Do not apply wax, as it will discolor the flooring
TUB GLAZING CARE INSTRUCTIONS
Below is a list of approved cleaners that can be used on your new glazed surface Also included is a list of products that should NOT be used The warranty for the glaze is voided if any of these products that are not approved are used Your new coating will not require any scouring or abrasive cleaning Regular cleaning with the approved products will keep your glazing looking new for a long time
GENERAL HINTS
NO ABRASIVE CLEANERS
Fantastic
Scrub Free
409
Ajax
Lime Away
Any Acid Based cleaner
Bleach
Tough Act
Shower Power
X-14
APPROVED CLEANERS
Lysol Basin Tub & Tile Cleaner
Soft Scrub Cleanser
RTU-100 Non-Acid Cleaner
Liquid Comet (non abrasive)
Ivory Dishwashing Liquid
Bon-Ami Cleaner
Dow Tub Cleaner
K7 Multi Purpose Cleaner (Kott Koatings)
Fiber Klean (Kott Koatings)
Do not place floor lamps close to the thermostat. Keep all return ducts open and free from obstruction. Use the fan switch in the “on” position to re-circulate the air. This will allow for a central fan for spring and fall when you do not wish to use the heat or air condition. You burn more electricity when you turn off heat or air when you leave your apartment and turn it back on when you return home. Instead of turning off your heat or air turn it down.
Purchase a plunger for small plumbing problems. If your dryer has a lint trap, please clean lint trap after every two uses. Power outage: Please check breakers then call maintenance and BGE. When calling in a service request, give us as much information about the problem. To prevent mold build up on caulking in shower stalls and bath tub, clean using bleach twice a week.
RESIDENT TIP SHEET TO PREVENT SUSPICIOUS FUNGAL GROWTH (SFG)
As part of our commitment to provide a well-maintained property, we ask that you assist us in eliminating conditions in your apartment home that may lead to moisture buildup When moisture accumulates indoors, mold may grow Therefore, to prevent mold growth you must keep your apartment home and furnishings free from moisture buildup Following these few simple steps will minimize moisture buildup in your apartment home and discourage the growth of mold
Prevent moisture in your bathroom by:
Using any pre-installed fan when bathing/showering, and allowing the fan to run until all excess moisture has vented from the bathroom.
Keeping the shower curtain inside the tub, or fully closing the shower doors
When finished bathing/showering, leaving the bathroom door open until all moisture on the mirrors and bathroom walls and tile surfaces has evaporated.
Hanging up your towels and bath mats so they will completely dry out
Periodically cleaning and drying the walls around the bathtub and shower, using a household cleaner
After using the bathtub, shower or sink drying excess moisture that has gathered on the fixtures, using a household cleaner, to ensure a sanitary environment
Prevent moisture buildup in your laundry closet and kitchen by:
Making sure that condensation does not form within the washer and dryer closet, when washing clothes in warm or hot water And, drying any condensation that does gather
Ensuring that your dryer vent is properly connected and clear of any obstructions And, cleaning the lint screen after every use
Drying your laundry in an electrical dryer or outside rather than hanging laundry throughout your home to air dry.
Using the exhaust fans in your kitchen when cooking or while the dishwasher is on its "dry" cycle, and allowing the fan to run until all excess moisture has vented from the kitchen
Please contact the Resident Services Office IMMEDIATELY to report:
Any evidence of a water leak or excessive moisture in your apartment home, storage room, garage or any common area. Any evidence of SFG or mildew growth
Any failure or malfunction with your heating/ventilation/air-conditioning system
Any inoperable windows
Maintain a clean environment and prevent moisture buildup in your apartment home generally by:
Regularly vacuuming and cleaning your home using household cleaners
Cleaning your home more often if you own a pet
Not allowing bird droppings to accumulate on windowsills, decks, patios, etc
As soon as reasonably possible, wiping down and drying areas that might accumulate visible moisture, like countertops, windows, windowsills cove SFG and vent covers.
Limiting houseplants to a reasonable number
Not over watering houseplants – and cleaning up spills immediately
Prevent moisture buildup in your closets:
Not overfilling closets or storage areas with clothes or other soft goods
Not allowing damp or moist stacks of clothes or other cloth materials to lay in piles
Leaving your closet doors ajar during the summer months.
Please contact the leasing office if you have any questions or concerns regarding moisture buildup, water intrusion, and/or SFG or mildew in your home
PEST CONTROL SERVICES
We strive to provide the best living experience possible. We take every step to ensure that your home is kept pest free. We do this by providing a rotational maintenance service designed to treat all apartments uniformly at least twice per year. During a rotational maintenance service, a well trained pest control technician may enter your home to perform what is a child friendly as well as pet friendly application. These applications generally do not have a smell and are applied in areas of the home that you and your family would not come in direct contact with. You will receive a notice following the treatment describing what was done and what to expect. If there are any concerns or questions about the materials being used, you can call the leasing office
Should a pest problem arise, we provide a punctual response to ensure that the problem is rectified We provide regular preventive maintenance to the buildings and your apartment throughout the year We also rely on your communication with us when and if a problem should arise; this prompt communication allows us to understand the full scope of the issue Your regular service is scheduled every Wednesday between 12:00pm – 2:00pm
BED BUG AWARENESS
Bed bugs have made a comeback over the past few years. Most people know of bed bugs simply as a character in a nursery rhyme. However, this pest is quickly replacing the roach as the pest most associated with multi-unit structures based on their nature to spread and avoid detection. Bed bugs are small but visible with the naked eye, about a ¼ inch long, brownish to dark red, insects that feed on human blood. Primarily a nocturnal pest, the bed bug can fit in tiny crevices of mattresses, box springs, bed frames, head boards, and nightstands.
Signs of infestation include waking up with itchy bite marks, dark brown or reddish fecal spots on bed linens, mattresses, or walls near the bed, and or seeing the bed bugs themselves We insist that if you believe you have this problem, you must contact the leasing office immediately Bed bug infestation typically has nothing to do with sanitation; these bugs are efficient hitchhikers and are often transported in luggage, clothing, bedding, or furniture Initial infestations tend to occur around beds, but the bed bug will scatter throughout the room and will eventually spread to adjacent rooms and apartments If you suspect an infestation and it is immediately reported, Cascades Overlook will arrange for a well trained technician who will be able to determine the extent of the problem and make recommendations for remediation The cost of the inspection and treatment of the infested area will be at the expense of the Landlord Should a bed bug infestation occur, there will be significant preparation that will require your full cooperation
Please be advised that if you do not notify the leasing office of a suspected bed bug infestation in your home and a bed bug infestation of the Premises is discovered, you will be responsible for the cost of inspection, treatment, eradication and cleaning of the Premises In the event that a bed bug infestation spreads from the Premises into other areas of the building, whether adjacent to, above or below the Premises, you will also be held responsible for the expense of inspection, treatment, eradication and cleaning of such other areas. Our hope is that your home remains pest free; however, should any pest problems arise, please contact the leasing office right away.
BGE TIPS TO BEAT THE HEAT
1
TURN IT OFF
2
Customers can follow these simple tips to save energy and money during the summer months: Turn it off: Turn off all unnecessary lighting and devices
MANAGE YOUR THERMOSTAT
3
4
CEILING FANS
Keep thermostats at a constant, comfortable level when at home Raise the thermostat setting for days of extreme heat to save even more Install a programmable thermostat to automatically adjust your home’s temperature settings when you’re away or sleeping
5 APPLIANCES
For those without air conditioning, use ceiling fans or portable fans with the windows partially open to circulate fresh air into your home For those with air conditioning, fans can be used to evenly distribute cool air
6
Run appliances that produce heat (like clothes dryers, ovens and dishwashers) at night when it is cooler
About 40 percent of unwanted heat comes through windows. Simply closing blinds and curtains, which act as a layer of insulation, can reduce heat in your home KEEP SHADES CLOSED
BE ENERGY SMART
Use energy more efficiently through the BGE Smart Energy Savers Program® that includes Quick Home Energy Check-ups, lighting discounts, appliance rebates and many more energy saving programs at BGESmartEnergy com
THANK YOU FOR BEING A RESIDENT AT OUR COMMUNITY. FOLLOW US ON SOCIAL MEDIA FOR MONTHLY COMMUNITY EVENTS AND RESIDENTIAL FESTIVITIES.
