Lakeview Center Community Impact Report 2020

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Lakeview Center 2020 Community Impact Report

Lakeview Center 2020 Community Impact Report


We never know how strong we are until we are put to the test, right? Well, the past year has not been like any we can recall in the 66-year span of our organization. Our lives have been forever changed by a pandemic, natural disasters and social unrest, but our Mission remains the same and our team’s resilience undaunted. At every turn, our staff addressed emergent, unfamiliar crises in 2020, thinking quickly and embracing change, to meet the needs of the communities we serve. Our culture strengthened and positioned us to help people throughout life’s journey. VINCE CURRIE Chairman of the Board of Directors Lakeview Center, Inc.

This Community Impact Report shares our story from 2020. We show how our team members navigated challenges to learn, grow and improve services for those who depend on us in each key service area: • Behavioral Health Services • FamiliesFirst Network • Global Connections to Employment Turning adversity into innovation we assisted 32,715 people last year. We adapted to help ensure complex issues didn’t fall to the wayside — issues such as addiction, childhood trauma, veteran job opportunities, foster homes, adoptions, and mental health. We discovered a newfound resilience that we all possess inside us for rebounding and bringing about positive change. Let us know how we can help you or how we might collaborate in service to others. Sincerely,

ALLISON HILL President and CEO Lakeview Center, Inc.

Vince Currie Chairman of the Board of Directors Lakeview Center, Inc.

Lakeview Center 2020 Community Impact Report

Allison Hill President and CEO of Lakeview Center, Inc.

RESILIENCE — OUR 2020 STORY Inspired by our Mission, we set out to touch thousands of lives in 2020. We faced a crisis right away. On December 6, 2019, a traumatic shooting event occurred aboard Naval Air Station Pensacola (NASP). It was the first in a series of menacing events that occurred throughout the year, but we didn’t let it rattle our resolve.

A MASS SHOOTING The military installation employs more than 16,000 service members, and more than 7,400 civilians of whom 300 are our team members. Dawn Rupert, a project manager for Global Connections to Employment (GCE), oversees a food services team that serves an average of 11,000 meals on any given day to the young military men and women in training. She heard emergency response sirens and had to wait for access to the base that morning, but had no idea what was happening.

A few miles away at the IWTC Corry Station galley, Curtis Pickett, a GCE cook, learned his wife, a Navy retired, civilian instructor at NASP, had been shot. As fast as he could, Curtis arrived to the Baptist Hospital emergency room where he learned that she’d been shot 9 times and needed multiple surgeries. Afraid but grateful, he kept thinking, “She’s alive.” Coworkers, clergy and clinical staff wrapped around him to provide comfort. Looking back, Dawn recalls how strong and positive Curtis and his wife were from beginning to end of a long journey. Back at NASP, Lakeview Center counselors met with the traumatized employees working at three buildings. They also listened and comforted families and survivors. People were experiencing different degrees of trauma. Some people opened up and worked through feelings of fight, flight, and fear. Others were in a state of shock, pacing, tearful, and huddling together. Some were re-traumatized by the event. This was the second time one man experienced a mass shooting. He asked, “Why am I lucky enough to survive two shootings in my lifetime?” Our team collaborated with law enforcement, Fleet and Family Services and the base chaplain to make sure everyone involved could talk to someone and be connected to additional supports. Our counselors committed to return as many times as it took and in doing so, we helped many young cadets working through acute trauma responses. Lakeview Center 2020 Community Impact Report

When Christmas came, team members and the Baptist Health Care Foundation Helping Hands program made certain Curtis’ children had plenty of gifts to give some level of normalcy to the season. A group of representatives from NASP delivered Chick-Fil-A lunch to our team to thank them for their work during the crisis. Six-months later, Curtis’ wife began learning to walk again. By the grace of God and our team of nurses, doctors, mental health counselors, chaplains and our community partners, people started picking up the pieces and feeling grounded once again. Then COVID-19 hit.

A GLOBAL PANDEMIC The pandemic tried to hijack our year, but what started out as a terrible thing actually presented us with some opportunities. Almost overnight, our team rebounded with a solution to work remotely and deliver services using technology to keep people safe. We transitioned 64% of our behavioral health workforce to online environments and provided all of our outpatient behavioral health services through telehealth. We made sure to establish processes that helped people with technology challenges so that everyone had access.

Within the first five months, we provided more than 41,000 services, including physician visits and counseling. By the end of the year, we provided 88,000 telehealth appointments.

Teams that had to work on campus in our inpatient programs created new processes for reporting to work such as screening before shifts, wearing personal protective equipment (PPE), handwashing and social distancing as outlined by the Centers for Disease Control and Prevention (CDC). In the early stages of COVID-19, we had reason to believe that people working and receiving care in our Road to Recovery (RTR) program might have the virus. Addiction can be exacerbated during a crisis and we didn’t want to cause breaks in recovery plans by shutting down the program, but we had to find a safe solution and fast. We needed to start by testing everyone, but the pandemic was new and the testing process was slow. That’s when we leaned on our colleagues throughout the Baptist Health Care system, like Chad McCammon at Andrews Institute, for their clinical expertise. They helped us provide a rapid testing option long before rapid testing was available. As it turned out, some people did test positive, but the quick turnaround allowed us to immediately isolate people to keep everyone safe. We found housing for our clients, and our team members self-quarantined. Lakeview Center 2020 Community Impact Report

The GCE Food Services team made sure our clients had hot meals each day as if it were part of standard operating procedures. They made special “to-go” items and delivered food several times a day while carefully following Centers for Disease Control and Prevention (CDC) heightened recommendations for safety by wearing PPE and repeatedly sanitizing all kitchen equipment. Team members from Lakeview Center and Baptist Hospital kept the RTR program going, and the RTR director even sewed homemade masks. People who normally don’t work alongside each other were in it together and without breaks in services, our clients successfully completed their treatment plans and transitioned back into the community. Our team members safely returned to work too.

GCE custodial team members also answered the call. They disinfected more than 10,000,000 square feet at locations across the country. So many, like Damon Henry, willingly stepped up. When his supervisor called Damon asking if he could fill in for an unscheduled shift on his day off, he was dressed in uniform and on-site in less than an hour. He disinfected a residential treatment area where two people tested positive for the virus, and he could have been reluctant to help, but instead he wore a big smile beneath his mask and worked until the entire area was safe.

Coronavirus frightened a lot of people with good reason. Some people even withdrew their job applications at a GCE site on the KentuckyTennessee border. When the Fort Campbell Army Installation shut down two weeks before we were supposed to send a newly hired team in to work, we weren’t sure what we were going to do. However, Teresa Patterson took ownership of the situation and made sure that the 43 job roles were filled. She made the 9-hour drive more than once to recruit new hires including veterans and people with disabilities and then later returned to make sure they had uniforms, equipment and adequate PPE.

Lakeview Center 2020 Community Impact Report

What really tugged at our heartstrings was our child welfare programs. COVID temporarily threatened to prolong the adoptions process for several children who had already been waiting for a long time. When the U.S. Supreme Court ceased all in-court adoption ceremonies we took pause, we discovered just how paramount Zoom could be. The technology helped us finalize a particularly critical set of adoptions wherein home studies were about to expire for three children with medically complex health care needs. They were not biological siblings, but had been living together for several years with the same medical foster parents who wanted to adopt them.

The children had special needs that the couple was equipped to manage and it was evident they were already a family. A new home study would delay the adoptions, and during a pandemic, no one knew how long that could take. The FamiliesFirst Network (FFN) team accomplished what seemed like the impossible. They coordinated court dockets, personal schedules, and ensured that everyone involved had access to and knew how to use the video-conferencing technology. On May 20, 2020 the adoption ceremony took place on the Cloud — truly a first! The virtual platform also opened up a new opportunity for people throughout the four-county area to attend foster parent training classes and socially distance. The convenience of Zoom made it easier for people to attend and they felt engaged in the online setting within the groups. Zoom helped our team keep pace with the need for new foster parents during a historically challenging time. Online classes were such a hit, FFN adopted this method of teaching for the foreseeable future. At the tail end of our fiscal year, we had one more challenge to overcome. This time it was Mother Nature.

Lakeview Center 2020 Community Impact Report

NATURAL DISASTERS Our team members throughout the country battled several natural disasters, including hurricanes and wild fires, but Hurricane Sally dealt an unexpected blow to our team in the Panhandle. The category 2 (almost 3) storm was headed to the western Gulf Coast when it made a sharp turn and crept toward Pensacola. A GCE team hunkered down in the Lakeview Center cafeteria for the night, until Sally passed through. The dedicated team stayed on campus to make sure that the people in our inpatient and residential programs had hot meals.

When some of the units lost power, they went from needing to serve 120 to 225 meals, but the team didn’t flinch. They served for several days until power was restored before returning to their own homes to assess damages.

Immediately after the storm, our FFN team reached out to ensure all 2,000-plus children in our care were accounted for and safe. They did so using whatever means available to include virtual or phone, through power outages, no water, no WIFI, and a host of other storm-related barriers. They also collaborated with state officials and other community partners to ensure that four medical foster homes without power, had generators to run the equipment the children relied on. The tightknit FFN team joined forces with the Facebook community to ensure caregivers had supplies to get through.

Lakeview Center 2020 Community Impact Report

In our community, Natanya Richardson, an LPN from the LEAP team, went to the Forrest Creek apartment complex to help flood victims. She knew exactly how they felt, because her home flooded too, but being there took her mind off her own woes.

Residents in the low-income complex lost everything including the basic necessities such as food. The “lucky” ones were taken in by neighbors in second floor apartments to avoid becoming literally homeless. We partnered with our community partners to go out to these people and share resources to help them get back on their feet. Our team members listened while residents told their stories, and some of them slowly began to understand that acute stress responses were a natural reaction, they would be OK, and we would always be there for them. While they may have felt broken at the time, we reminded them that they have it within them to survive such events and encouraged them to be strong. We helped children feel calm with bubble-blowing exercises, telling them to “blow away the bad stuff.”

Our team met with 100 people that weekend.

By the time Fiscal Year 2020 ended, our team felt tired like many “helpers” across the globe. However, it was a good feeling too. When we reflected on the uncanny set of circumstances presented to us, each came with opportunities.

Our team acted on the premise that we can’t change the things that happen to us, but we can change our responses to them. We like to think we put into practice the things we encouraged our community to do—believe in our innate resilience as human beings, take unpleasant circumstances and reshape them for a better future. In the process, we bonded with each other and did what we set out to do, which was touch countless lives. We are grateful for so many lessons and opportunities to integrate further into our communities. We remain even more steadfast in service to those who need us.

Lakeview Center 2020 Community Impact Report



Behavioral Health Services served 24,413 people last year in Escambia, Santa Rosa, Okaloosa and Walton counties. We successfully transitioned more than 60 people from inpatient care at West Florida Community Care Center (WFCCC) to community-based care. Closing the state mental hospital located in Milton, Florida that we managed for more than 25 years, provided new opportunities for previous patients to live independently, but also with our experts in the wings for support. In most cases, people do better in communities rather than institutionalized settings.


54% Mental Health • 46% Substance Misuse The Mobile Response Team (MRT) provided 2,360 service contacts to community residents in crisis. We provided 88,000 telehealth appointments.

Lakeview Center 2020 Community Impact Report


Child Protection Services served more than 6,906

children last year in Escambia, Santa Rosa,

Okaloosa and Walton counties.

919 Prevention Working with families to keep children from going to out-ofhome placements.

2,610 Foster Home Placements

302 Adoptions Our second highest year in 20 years!

FamiliesFirst Network served 1,761 children in our in-home non-judicial (IHNJ) units, keeping them safe while avoiding the added trauma of removal while their parents received services. Through our partnership with Selfless Love Foundation, using Family-Match technology, we found compatibility matches for 79 children waiting in foster care; of those, 44 have finalized adoptions. We launched the Fostering through Faith effort, an initiative that engages local churches to organize volunteer services like lawn care, meals, babysitting and other supports for foster parents in their congregations. We also increased foster placement capacity by 45, which reduces the time a child has to wait for a permanent home while we find the most appropriate family match. Zoom allowed us to hold four times the number of foster parent orientation classes we normally manage. The number of foster parents who graduated from foster parent training classes almost doubled in 2020 as soon as we implemented the technology.

Lakeview Center 2020 Community Impact Report

GLOBAL CONNECTIONS TO EMPLOYMENT GCE employed 2,216 people in 2020; of those 1,391 were persons with significant disabilities. Lines of Business: Business Services, Custodial Services, Facilities Maintenance, Food Services, Health Care Environmental Services, IT Services, Contract Center Services, Employment and Support Services, and Training Services In 2020, we hired 63 veterans with disabilities and provided helpful resources as they transitioned from military service to the private sector. At the end of 2020, GCE employed 207 veterans. New contracts created jobs for 50 individuals with disabilities: Grounds keeping – Gulfport, Mississippi School custodial services – Fort Campbell, Kentucky IT support – Eglin Air Force Base, Fort Walton Beach, Florida We also expanded opportunities in IT training through a contract we hold with the Defense Health Agency which added 50 new jobs.

Lakeview Center 2020 Community Impact Report


Operating Revenue by Division (in millions) MANAGED CARE


$29,761,856 8.7%







Revenue figures are before intercompany eliminations.

Operating Expense SUBSIDY PAYMENTS $26,558,949 8.3% OTHER $65,418,646 20.4%

SUBCONTRACTS $73,859,765 23%

Lakeview Center 2020 Community Impact Report

PERSONNEL COSTS $154,756,132 48.3%


LAKEVIEW CENTER, INC. Vince Currie, Chair David Stafford, Vice Chair Rev. Dr. Hugh Hamilton, III, Secretary Dale Jordan, Treasurer Charles Beall, Jr. Pamela Childers Lisa Ihns Andrew Maxwell David Mayo, Jr.

Ruth McKinnon Stephanie M. Powell Adrianna Spain Frankie White

CHAUTAUQUA HEALTHCARE SERVICES Russell Beaty, President Frankie White, Vice President Katelyn Tidwell, Secretary/Treasurer Vince Currie Kristen Rodriguez

Graham Campbell-Work Courtney Youngblood

GLOBAL CONNECTIONS TO EMPLOYMENT David Stafford, Chair Lisa Ihns, Vice Chair David Mayo, Jr., Secretary Jonathan Taylor, Treasurer Vic Bindi Rusty Branch Gretchen Clarke

Al Coby Vince Currie Larry Perino

Lakeview Center 2020 Community Impact Report

Thank you! In many ways, The Baptist Health Care Foundation is the cornerstone of our organization. They support our community and our team members. The Women’s Board of the Foundation is comprised of volunteers who raise thousands of dollars from the Annual Stepping Out in Style Fashion Show. Last year they raised more than $130,000 to help us build a new playground for our Autism Spectrum Disorder (ASD) Outpatient Services program. The Foundation assisted more than 100 team members impacted by the COVID-19 pandemic and natural disasters. They also provided a one-time $1,000 benefit to team members who adopted or fostered a child in the care of FamiliesFirst Network (FFN). They partnered with FFN to help raise monetary donations toward Operation Santa, an annual donation drive that helps ensure every foster child receives a special gift at the holiday. If you feel passionate about our Mission and want to make a monetary donation, visit and designate the program you’d like to support. If you already are a contributor, we thank you from the bottom of our hearts. Learn more about us at, and stay in touch by following us on Facebook.

Lakeview Center 2020 Community Impact Report

Lakeview Center has been awarded the highest level of accreditation by CARF International for Assertive Community Treatment; Assessment and Referral; Case Management/ Services Coordination; Community Housing; Community Integration; Court Treatment; Crisis and Information Call Centers; Crisis Intervention; Crisis Stabilization; Day Treatment; Detoxification/Withdrawal Management; Diversion/Intervention; Intensive Family-Based Services; Intensive Outpatient Treatment; Outpatient Treatment; Residential Treatment; Adoption; Foster Family and Kinship Care; Specialized or Treatment Foster Care; Supported Living; Support and Facilitation; Community Transition; Community Employment Services; Comprehensive Vocational Evaluation Services; Opioid Treatment Program; Inpatient Treatment; Partial Hospitalization.

Lakeview Center is a United Way partner agency.

Lakeview Center receives funding from the State of Florida, Department of Children and Families, and the Agency for Health Care Administration (AHCA).

Lakeview Center is an Equal Opportunity/Affirmative Action Employer.

Minorities, females, protected veterans and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

CO M M UN I TY I M PAC T R E P O RT 2 02 0 If you have comments or questions about our services, please call 850.908.3700.


Lakeview Center 2020 Community Impact Report