HELPING
2
PEOPLE
3
THROUGHOUT
1
LIFE’S
4
JOURNEY
5
7 6
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10 11 9
LAKEVIEW CENTER
COMMUNITY BENEFIT REPORT
2018 eLAKEVIEWCENTER.ORG
12 13
CONTENTS Message from our Board Chairman
1
Message from our CEO
2
Our Mission, Values, Vision
3
Behavioral Health Services
4
FamiliesFirst Network
6
Global Connections to Employment, Inc.
8
Financial Snapshot
9
Meet Our Leaders
11
• Lakeview Center, Inc. Board of Directors • Global Connections to Employment, Inc. Board of Directors • Executive Team Want to Help Us Help Others?
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Message from our BOARD CHAIRMAN
Last year when I was elected chair of the Lakeview Center Board of Directors I was humbled to continue the Mission of this organization because I understand the importance of helping others. People are resilient with the right resources and it fulfills our lives to help them.
VINCE CURRIE Chairman of the Board of Directors Lakeview Center, Inc.
We’ve come a long way since 1954, when we opened as a clinic that only provided psychological and psychiatric services to children. Today, we are the trusted partner serving the community through our three service areas: • Behavioral Health Services • FamiliesFirst Network • Global Connections to Employment Lakeview is the human services affiliate of Baptist Health Care, a non-profit organization based in Pensacola, Florida, and we provide more than 60 programs and services. Last year, it was our privilege to help more than 25,000 people. It takes courage for people to accept help while facing weighty challenges such as: mental illness, addiction, disabilities, neglect or abuse. We are grateful to be part of the process that gives hope and the tools for a better life. Lakeview has a strong, active, all-volunteer board that is committed to answering the calls for those in need by building relationships, collaborating with partners and living our Mission of “Helping People Throughout Life’s Journey.” If you have questions about Lakeview Center, please reach out to me, our CEO or our team members. We are passionate about our work, and always willing to talk more about how we can help others. Sincerely,
Vince Currie Chairman of the Board of Directors Lakeview Center, Inc.
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1
Message from our CEO
Lakeview Center offers a vast array of programs and services to meet a diverse set of needs for our community. So, when someone asks me, “What does Lakeview do?” I always respond: “We help people.”
ALLISON HILL President and CEO Lakeview Center, Inc.
Tell us your challenge and we’ll find a helpful resource within our service areas. We are always evolving to meet those needs, and we make it a point to pause, listen, pay close attention and offer the appropriate help at the appropriate time to assist each individual. Our team is “in your personal space” much of the time, helping you work through painful situations unknown to some of your closest friends and family. That’s why we embrace Compassion and Integrity to ensure we serve from the heart. We also focus on Ownership, Excellence and Service, because working at Lakeview isn’t about us, it’s about you. Our team is about 3,000 strong, and we welcome collaboration with partners, stakeholders and the community at-large, but only those whose thoughts, actions and interactions reflect our culture. You’ll see why as you read the brave stories within this report. People we serve do the hard part which is asking for and accepting our help. We are here to answer their call. At the end of the day, we are an outward reaching organization. Every life has value, and we don’t want to leave anyone behind. We love what we do. We love the communities where we live and work. And we hope you ask for our help should you ever need it. Sincerely,
Allison Hill President and CEO of Lakeview Center
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BEHAVIORAL
HEALTH
SERVICES
22,097 people served 56% Mental Health 44% Substance Abuse
in 2018
• Psychiatry • Outpatient services • Inpatient services • Detoxification • Education • Day programs • Case management • Residential treatment
Many of the people we treat for behavioral health issues experienced a life trauma that was never addressed. That’s why Lakeview Center continues growing as a Trauma-Informed Care (TIC) agency. Recent tragedies such as the Parkland High School shooting remind us of what can happen when someone scores high on the ACEs (Adverse Childhood Experiences) evaluation. Left unresolved, childhood trauma can bubble up to produce hurtful and even fatal outcomes. A Trauma-Informed Care approach emphasizes physical and emotional safety, choice and empowerment. The opioid epidemic is one way we see people trying to cope with trauma. Deadly addictions to opioids are causing children to be removed from their homes, the social fabric of communities to break down and worst of all, people are dying. The statistics from the Centers for Disease and Prevention are staggering: “From 1999 to 2016, more than 200,000 people died in the United States from overdoses related to prescription opioids. Overdose deaths involving prescription opioids were five times higher in 2016 than in 1999.” We are proactively engaging our entire community in the Trauma-Informed Care practice. Just this year, Lakeview Center hosted the 2018 TraumaInformed Care Partners Conference and in less than two weeks, the conference was fully booked. Clearly, our community also sees the need for discussing and learning more about trauma if we are to meet people where they are mentally, emotionally and physically. That’s where change occurs. As our board chairman stated in his opening message, people are resilient when provided with helpful resources. Often all it takes is One Caring Adult. Learning to survive trauma is not easy. People adapt in different ways to meet physical and emotional needs. Anyone can try these three simple behaviors that support a Trauma-Informed Care approach: 1. A person needs to feel safe, cared for and empowered. 2. We need to listen to the person’s story and understand that it is his or her story and how they may perceive life through a trauma lens. 3. Understand that most people are naturally resilient and don’t need treatment, but all need One Caring Adult or person in their lives.
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Edna’s
Story
Edna Williams experienced childhood trauma before she even entered kindergarten. Her father was ill and passed away. Later when Edna was a preteen, her mother who also suffered an illness died. Edna lived in foster care during that time. The deaths of both parents were traumatic events. “It wasn’t always easy, but I did OK. I was quite resilient.” Fortunately, she’s also always been surrounded by people who wanted to see her succeed. Thinking back to a few specific adults who made a difference in her life, she understands the effect that One Caring Adult can have on a child. Edna is the director of Children’s Behavioral Health and has been working at Lakeview Center since 1990. In 2008 a light bulb went off. “We started having meetings in Circuit 1 to discuss Trauma-Informed Care (TIC). I don’t know if I thought it was just a buzz word or what, but the more research I did, I started to see that TIC was based on science which correlated to positive outcomes – things like reducing crime, improving health and increasing graduation rates – really effecting change for people and communities.” A few years later, in 2014, another light bulb went off and it propelled Edna to become a champion of TIC for the Panhandle. “I realized that this was bigger than just our organization. We really needed to engage our community partners to have the best effect.” Like Edna in 2008, community partners experienced an “aha moment” too. When they saw the data, they understood the value in TIC and immediately gravitated toward it. Since 2016 Edna has spearheaded community events to show documentary films and discuss how we can become a TIC community. After a screening of “Paper Tigers” (a movie about a school that adopted TIC with great outcomes) an educator in the audience came up to Edna and said, “This is how I grew up and why I made the relationship choices I did in my life.” The fact is, most everyone we come in contact with has experienced some
type of trauma. Thanks to champions like Edna, community education and partnerships are strengthening and more people are engaging in conversations about TIC. Last year, Edna led the annual Trauma-Informed Care Partners Conference where all partners shared the data behind their work. “We discussed where we are as a TIC community and where we want to be.” About 500 community partners attended the conference including: schools, law enforcement, churches, health care professionals, nonprofits, children’s services agencies, juvenile justice agencies, parents, neighbors and the community-at-large. Edna leads the Lakeview Center TIC Committee and says the endeavor would not be possible without their help. Change doesn’t happen quickly, but we have our partners’ attention and our community is engaging. “I’m seeing others take seed in our message, which aligns with our Mission, and I feel really good about that.” 5
FAMILIESFIRST
NETWORK in 2018
3,814 children served 35% Escambia 30% Okaloosa 20% Santa Rosa 13% Walton 2% Other Florida Counties
Abuse calls are processed through the Florida Abuse Hotline at 800.962.2873 (800.96ABUSE) and the state assigns an investigator. The Florida Abuse Hotline handled 16,536 calls last year within our four-county area, and out of those, 11,925 went to the Department of Children and Families for investigation. Melissa Van Cleve, an empty-nester, went through the rigorous process of completing parenting training and a home study and was approved to adopt a child. Following a yearlong wait, she began to think there wasn’t a child out there for her. Once she completed her Family-Match profile, a caseworker discovered a 95-percent relational compatibility match within one week.
that launched this year, we now have the ability to find homes sooner. The program is named Family-Match and it launched with the help of the Selfless Love Foundation. Family-Match uses a computer algorithm to pull family profiles and produce a list of compatibility matches that best fit a child’s wants and needs. The program makes it possible for caseworkers to take a more proactive approach in identifying parents sooner, and broadens the audience of candidates. FFN is the first agency in the state to have matched a family.
“I was shocked when the caseworker called to say she found a match only one week after I created my profile,” Melissa Van Cleve said. “This program is wonderful because it means more kids will be matched a lot sooner rather than waiting in foster care.” FFamiliesFirst Network (FFN) is the lead agency in Circuit 1 for foster care and related services for children who have experienced mistreatment. More than 800 children are waiting to be adopted in the state of Florida. Of those, 100 are in Northwest Florida, and FFN is actively recruiting permanent homes for them. Thanks to a new technology
Our team is grateful for this new technology, but we never lose sight of the human connection with our network of foster parents. We work to keep those relationships strong. A team of compassionate people volunteers a large portion of their lives to working closely with our caseworkers at local and state levels to ensure safety for this vulnerable population. Kara Elliott-Jordan is a role model who we are grateful to have on our team. Learn more about youth awaiting adoption. See our heart gallery at www.familiesfirstnetwork.org, and be sure to read Kara’s story on the next page.
Pictured are the FamiliesFirst Network and Selfless Love FoundationTeams Photos provided by Shaina Leigh Photography and Selfless Love Foundation Photos
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Kara’s
Story Several years ago, Kara Elliott-Jordan suddenly felt called upon to serve children in need of a safe place to live. She started on a maternal journey serving as a licensed foster parent for three years. Later she became an adoptive parent (twice) and she also had one biological child. The more involved she became with the foster care system, the more drawn she was to participate at greater levels to make a bigger impact. She now participates at the local, regional and statewide levels to help enrich the lives of foster children and parents. Mrs. Jordan volunteers in numerous capacities to help bring about improvements in the child welfare system, and she’s a permanent part of our FFN planning group for grassroots efforts. Take a look at some of the initiatives she’s involved in as a volunteer: • Florida Foster/Adoptive Parent Association – Regional President • Emerald Coast Orphan Care – Leadership Team Member • FFN Quality Parenting Initiative – Team member • North Okaloosa County Co-Parenting Pilot Program – Team member • FFN Quality Parenting Training – Co-Trainer • 24/7 Foster Parent Mentor As a parent herself, Mrs. Jordan understands the parental bond and its effects on both a parent and a child. She proved that when the unimaginable happened. Through an incredible act of kindness, she stepped up to ensure comfort and support to a foster family who experienced the sudden, unexpected death of their three-month-old foster child. She worked with staff from the local foster/adoptive parent association, the family’s church and the community to coordinate meal deliveries during their time of grief. She also recommended local
grief counselors – three who are foster parents – to help them work through their emotions. Leaving no stone unturned, Mrs. Jordan didn’t forget about the prior foster family and our staff and also helped them through their grieving state. She modestly describes her actions simply as, “one human being helping another human being, and I can’t take all the credit. I worked with a selfless team of people.” She also humbly recognizes the support of her husband and family. They are there to sustain her regardless of the task at hand and her spouse who she says, “literally holds down the fort when I’m engaged with child welfare projects.” Over the years, Mrs. Jordan has watched many children come from worlds of fear and insecurity to experience love, safety and good health. Countless families are grateful as is our FFN team.
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GLOBAL
CONNECTIONS TO
EMPLOYMENT
in 2018
• Contact centers • Business Services • Custodial Services • Facilities Maintenance • Food Services • Information Technology • Employment and Support Services
2,240 people employed (over the course of the year)
Global Connections to Employment (GCE) has secured contracts in multiple states and the District of Columbia.
In 2018, Jo’el Roth represented Global Connections to Employment (GCE) at the U.S. Special Olympics in Seattle. Not only did Jo’el take part in an on-site job fair, but she also joined SourceAmerica® representatives on stage to participate in a group discussion about employment opportunities for people with disabilities. This was the first time a job fair or panel discussion was held at the Special Olympics and GCE was proud to be represented. Jo’el shared our Mission with the audience and explained who we are and what we do. Jo’el is the perfect person to speak about the positive benefits of meaningful employment as a member of GCE’s Targeted Employment Navigation Services (TENS) team. She provides recruitment and evaluation services to persons with disabilities so that they can find and retain competitive jobs. GCE has a lot of powerful employee stories about people who have overcome some enormous barriers to something considered simple to many people: obtaining a job. Our team members’ stories are so compelling that GCE encourages them to share their successes with the community as a springboard for discussing how to improve transportation, housing and education for all people with disabilities. Each year, a team of employees even travels to Capitol Hill to advocate and bring attention to their needs and values. With awareness, the emerging need and appreciation for people with disabilities who want to work has propelled GCE into the largest employer of persons with disabilities in Northwest Florida. An affiliate of Lakeview Center, GCE employs more than 800 people with disabilities in the local community and about 1,400 people with disabilities at contract sites across the nation. We will continue sharing stories like Matthew Amendt’s on the following page.
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Matt’s
Story Some people consider work a chore, but going to a job each day and earning a paycheck gives great meaning to Matt Amendt’s life. “When you have a good job you have purpose and a sense of self-worth,” Matt said. That wasn’t always the case for Matt. In his 30s, he realized that his disability was keeping him from holding down a steady job. Matt was diagnosed with ADHD, a condition that inhibits his focus and concentration for long periods of time. “My diagnosis is one of those things that you wouldn’t think was life-altering, but for whatever reason it kept me from staying at any job.” While doing odd jobs, he kept recalling something his doctor said when presenting his diagnosis: “The effect of whatever you’re diagnosed with can be a disability on its own.” One day his mother stumbled onto an opportunity with Global Connections to Employment (GCE), and he applied for a job at Joint Base LewisMcChord - Washington. A caseworker at Department of Vocational Resources helped facilitate the process. Today, despite the challenges of his disability, his GCE boss, Don Chandler, says Matt is brilliant. “Matt is a really smart guy. You can ask him any technical question, for instance about software or IT stuff, and he has an answer. I really believe if he went on Jeopardy, he would win big!” Matt started as a dining room attendant in 2010, then became a shift leader and two and a half years ago was promoted to supply clerk. He drives a supply vehicle each day and meets with building managers and vendors to ensure that eight buildings have the necessary supplies to support the military operation there. He communicates well via email, in-person and on the telephone to make sure invoices are processed and orders are on time. He understands
software programs and helps his co-workers with Excel spreadsheets and similar tasks. “At first I was paranoid about letting things run out, but now I do a lot of different things. I tell people that if it’s not in someone else’s job description, it’s in mine!” Matt’s job has taught him about purchasing, accounting, and working with others. His job has shown him that he can do more than he thought. He thinks it’s important for people to understand that a disability is not always visible, but that doesn’t mean someone isn’t working their hardest to be independent and hold down a job. “When I walk through the buildings, I take pride in the fact that I worked hard that day. Working hard at something cultivates your self-confidence and the confidence other people have in you.” 9
FINANCIAL SNAPSHOT Operating Revenue by Division (In thousands) MANAGED CARE
$27,910 9%
BEHAVIORAL HEALTH
$58,344
VOCATIONAL SERVICES
$186,040
18%
CHILD PROTECTIVE SERVICES
58%
$49,268
15%
Revenue figures are before inter company elliminations.
Operating Expense OTHER
$40,792
SUBSIDY PAYMENTS
15%
$21,275
8%
PERSONNEL COSTS SUBCONTRACTS
$73,921
10
27%
$135,550
50%
MEET OUR ALL-VOLUNTEER BOARD MEMBERS LAKEVIEW CENTER, INC. BOARD OF DIRECTORS Vince Currie, chair David Stafford, vice chair Rev. Dr. Hugh Hamilton, III, secretary Dale Jordan, treasurer Charles Beall Pamela Childers Lisa Ihns David Mayo Ruth McKinon Stephanie Powell Adrianna Spain
GLOBAL CONNECTIONS TO EMPLOYMENT, INC. BOARD OF DIRECTORS David Stafford, chair Jennifer Grove, vice chair David Mayo, secretary Johnathan Taylor, treasurer Rob Bollinger Rusty Branch Gretchen Clarke Lisa Ihns Michelle Kaufman
EXECUTIVE TEAM Allison Hill Sr. Vice President, Baptist Health Care President/Chief Executive Officer Lakeview Center, Inc. Rich Gilmartin, CVE President, Global Connections to Employment Vice President, Lakeview Center, Inc. Dennis Goodspeed, M.A. President, Lakeview Behavioral Health Services Vice President, Lakeview Center, Inc. Shawn Salamida, M.A. President, FamiliesFirst Network Vice President, Lakeview Center, Inc. Xan Smith Chief Financial Officer Vice President, Lakeview Center, Inc. Sandy Whitaker, SPHR Corporate Development Officer Vice President, Lakeview Center, Inc.
We thank our supportive communities for playing an important role in helping us achieve our Mission. • Our board is comprised of community members who volunteer their time and energy. • Our foster parents welcome children into their homes and neighborhoods. • Local business owners provide jobs to people with disabilities. • Our partner agencies provide wrap around services and help educate our community. • Our work force is made up of people who give without expectation every day. The community trusts Lakeview Center to help them through some deeply troubling challenges, and the need is increasing. If you want to get involved, there are several ways to do so:
Learn more about our programs and services. • Advocate by sharing the information in this report with your •
family and friends.
•
Consider making a financial contribution:
• Send a check to the Baptist Health Care Foundation 1717 North E Street, Suite 423, Pensacola, FL, 32501, noting the Lakeview program you’re supporting. • Go online to BaptistHealthCareFoundation.org/give and select from the different Lakeview funds, or select “other” and type in the program you wish to support. Community service is a special opportunity only made possible through trusting relationships and effective collaboration. Get to know more about us at eLakeviewCenter.org.
Tra Williams, CFE President, Lakeview Associated Enterprises Vice President, Lakeview Center, Inc.
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PICTURED ON THE FRONT COVER: 1. Natanya Richardson was presented the Lakeview Center Champion award for putting her nursing skills to work at a Remote Area Medical project. She is pictured with Dr. David Josephs, Lakeview Center Clinical Director. 2. GCE Food Services hosted a Farmers Market outside the Lakeview Center cafeteria to encourage staff and the community to eat healthy. Pictured: Janet Thompson, GCE Food Services Operations Executive, and LCI team member Lynn Samson. 3. Allison Hill, Lakeview Center President and CEO, and DeJuan Edwards – or as everyone calls him “Mr. D” – had some fun celebrating his 10-year work anniversary. 4. Lakeview Center President and CEO Allison Hill, Mack Moore, Shelby Amaral and Erin Haslag of the Victim Services team attended the United Way annual meeting. United Way helps fund our Sexual Violence Program. 5. During the Special Olympics of Florida Fall Classic Dennis Goodspeed, vice president Behavioral Health Services, was recognized as Most Inspirational Coach of Escambia County, and Dejuan Edwards, GCE custodial services at Lakeview Center’s main campus, was recognized as Most Inspirational Athlete of Escambia County. 6. The Friary team participated in the annual Out of the Darkness suicide prevention and awareness walk along Pensacola Beach. Pictured: Alicia Hall, Hollie Gutshall, Jackie Creel, Trista Creel and Tami Wellman-Degroote. 7. Shannon Massingale, behavioral health coordination manager, was recognized by the Florida Coalition for Children as the Florida Therapist of the Year, and Chelsea Bramblett, child welfare case manager at FamiliesFirst Network (FFN) of Lakeview Center, was recognized with the Outstanding Youth Award during the Florida Coalition for Children Conference. 8. GCE self-advocates Allison Ashmore and Ronesha Monroe told their success stories on Capitol Hill. The two expressed how their jobs at GCE have been life-changing. Pictured: Nancy Ashmore, mother to Allison; Allison Ashmore, GCE Employee of the Year; Mercy Miller, Operations Executive, MacDill AFB; Ronesha Monroe, Supervisor, MacDill AFB; Jeff Read, GCE Chief Operating Officer; Lori Kain, GCE Director of Governmental/ Community Relations; Congressman Jimmy Panetta (CA-20). 9. Larry Williams, director of managed care; Carol Clark, R.N.; Rochelle Greenway, R.N. and Katie King, R.N. celebrated nurses at Lakeview Center during National Nurses Week. 10. FamiliesFirst Network (FFN) collaborated with the Selfless Love Foundation to launch Family-Match. Pictured: Kelli Simpson, FFN; Kati Ross, FFN; Michelle Giordano, FFN; Ashley Brown, Selfless Love Foundation; Dr. Elizabeth Wynter, Selfless Love Foundation. 11. Chris Odom and his job coach Rita Little enjoyed a picnic lunch during the National Disability Employment Awareness Month event aboard Naval Air Station Pensacola. Chris works in food services at the mess hall where they serve approximately 6,000 meals each day. 12. Malcolm Thomas, Escambia County School District; Ret. Chief David Alexander, Pensacola Police Department; Tina Cain, Department of Children and Families; and Edna Williams, director of Children’s Behavioral Health Services at Lakeview Center Inc., participated in a panel discussion during the 2018 Trauma-Informed Care Partners Conference. 13. Taran Black; Sandy Whitaker, vice president of Corporate Development; and Rahiem Phifer spoke at the 2018 Trauma-Informed Care Partners Conference sharing stories and emphasizing the importance of a TraumaInformed Care practice as a community.
Lakeview Center has been awarded the highest level of accreditation by CARF International for Assertive Community Treatment; Assessment and Referral; Case Management/Services Coordination; Community Housing; Community Integration; Court Treatment; Crisis Stabilization; Day Treatment; Detoxification; Diversion/Intervention; Intensive Outpatient Treatment; Outpatient Treatment; Residential Treatment; Adoption; Foster Family and Kinship Care; Specialized or Treatment Foster Care; Support and Facilitation; Community Transition; Community Employment Services; Comprehensive Vocational Evaluation Services; Opioid Treatment Program; Inpatient Treatment; Partial Hospitalization.
Lakeview Center is a United Way partner agency.
Lakeview Center receives funding from the State of Florida, Department of Children and Families, and the Agency for Health Care Administration (AHCA).
Lakeview Center is an Equal Opportunity/Affirmative Action Employer. Minorities, females, protected veterans and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
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