GOOD WINS NEWSLETTER
Matthew Mendoza
Matthew Mendoza Congratulations
Exemplary performance takes place at all levels within Goodwin & Company. Employees who have shown outstanding examples of leadership, honesty, integrity, commitment to excellence in customer service, or achievement of strategic goals are nominated for our prestigious Good-Wins award. There were many fantastic nominations – thank you to all who participated and sent in nominations! It is amazing to hear about all the great things being done each day and to see co-workers recognizing each other for many great things!
Below are what your colleagues had to say:
“ I nominate Matthew Mendoza for the Good Wins recognition for his outstanding contributions and exceptional service. Since joining our team, Matthew has consistently demonstrated a high level of our residents and visitors but also a vital support system for our management team. ”
“ Matthew has shown remarkable initiative in setting up meetings, meet & greets. His warm and welcoming demeanor has created a positive and inviting atmosphere for everyone who enters our community. In addition to his professional achievements, Matthew is a valued team player who is always willing to assist colleagues and contribute to our work environment. He embodies the values and managers at once and always willing to help us by taking on additional responsibilities, making everyones jobs a little bit easier. Matthew is always the person I go to because I know he will be tactful but friendly,
“ I am pleased to nominate Matthew in recognition of his outstanding contributions to our team. Matthew consistently goes above and beyond in several key areas that make him an invaluable team member. First,Matthew is always available to assist others, no matter how busy he is. Whether it's stepping in to help with tasks, answering questions, or offering support during busy periods, he can always be counted on to lend a hand. ”
“ His reliability and willingness to help ensure that our team stays on track and functions smoothly. In addition to his availability, Matthew brings a consistently positive and upbeat attitude to the workplace. Even during challenging situations, his calm and optimistic approach helps boost team morale and fosters a collaborative and supportive environment. His positivity is contagious, and it truly makes a difference in how we work together. Perhaps most importantly, Matthew excels in customer service.”
“ He is always professional, empathetic, and solutions-oriented when dealing with clients, ensuring that each customer interaction is handled with care and respect. His exceptional communication skills and dedication to customer satisfaction has had a direct, positive impact on our company's reputation. Overall, Matthew is a dedicated, helpful, and positive team player who consistently goes above and beyond to ensure both team success and customer satisfaction. I believe he truly deserves the top performer recognition award.”
“ Matt has proven himself to be an invaluable asset to Goodwin & Company, consistently demonstrating exceptional dedication and excellence in his responsibilities, eagerness to learn, and willingness to go the extra mile make him an outstanding candidate for the Support Staff Member award. ”
“ Matt's contributions extend far beyond his job description, and his efforts we serve. One of Matt’s key strengths is his proactive problem-solving approach. He takes great pride in resolving homeowner issues before they escalate. For example, when community members reach out with concerns or problems, Matt listens carefully, gathers all necessary information, and team.”
“ His ability to de-escalate situations and provide timely, effective responses to homeowners has saved the team valuable time and fostered trust
Shout-outs Congratulations
Greg Salazar
“Greg Salazar, several managers have commented on how helpful you have been via TownSquare. Your responses are always accurate, helpful, and professional. ”
Jarod Richards and Lyliana Brownlee
THANK YOU to both Jarod Richards and Lyliana Brownlee. When I had called Goodwin & Company, I was on edge on whether or not we would be able to get the Resale Documents. Jarod went above and beyond to help not only us, but most importantly, our long-time clients. He understood the pressure that we were under and didn’t waiver in how calm he was even though he could tell how stressed out I was. Throughout the process, he was timely with communication and his updates, assuring me that I would be getting them by the end of the day. (We got them early btw!)”
“The 2nd hurdle that we needed to tackle was the inspection. It is not common to have inspections done the same day that we order the Resale Package, but Lyliana took it upon herself to drive out to the property, get the inspection done correctly, and send it back. I know that on a Friday
appealing to anyone, so thank you Lyliana for doing that for us! We have ordered plenty of resale packages from multiple vendors, but Jarod and Lyliana went out of their way to help me, a complete stranger with a task that they could have easily said no to.”
Kayley Witt
“Everything is working properly again. Kayley Witt is a magician, more of her please, wow!
I would like to give a shoutout to Fernanda Delgado, Owner Transfers appreciate her so much. She is highly knowledgeable and consistently works to resolve TownSq issues for both the owners and all departments involved. Having her come into this group has helped us process our job can count on her. ”
Joe Veach
“I wanted to take the opportunity to let you know that Joe Veach has been such a great asset to our small accounts team since he started. While representing the Goodwin Maintenance Team, he has been involved in site meetings, board conference calls and has really helped us out, to resolve some long standing and complex maintenance issues. He has been very informative on these client connections, providing great insight and resource for our managers, also providing learning opportunities as well.”
Jim Smitherman
“End of year review of Jim Smitherman and I would like to say this has been Jim's best year out of all of the great years he has been with us, this
Cook off and Jim was able to get everything I needed and staged inside our amenity center we raised $988 for the Hays County Food Bank, had Jim not been able to get all the things we/I needed it would of not been a success. I submitted a bid for heaters in both restrooms and Jim told me " there has never been heaters in there the past 14 years, we do not need them we could save the $5,000 for something else", Jim's expertise is what we count on with matters like this as well as dealing with residents that need help with setting up payment plans to get residents caught up, I know in the past we had about $18,000 owed to the HOA and I think know it is less than $5,000 ( I could be wrong). Jim's knowledge has helped me become a better HOA
with, but Jim always shines through for us and the 803 residents. Jim helped me start our Garlic Creek 5K/10K race 3 years ago which raises money for the City of Buda Parks Department and I have raised over $11,000 for the Parks Department and had over 345 runners participated in the race the last 3 years.”
Stacy Jackson
“Stacy Jackson, I want to take a moment to just thank you for an excellent board meeting this past week. Also, for the way in which you have turned around the relationship with our community and in working with us. I appreciate your steady hand at the wheel and echo Tim and Rudy's acknowledgement of the changes you’ve made. ”
Mikayla Dagenais
“I initially considered interviewing other management companies. However, I decided against it because of Mikayla Dagenais’ exceptional service. Her attention to detail, responsiveness (even after hours), and willingness to go above and beyond have been invaluable. I strongly recommend keeping her assigned to our account. ”
Owner Transfers Team
“Huge shout out to Owner Transfers team for helping out the Billing team during our busiest time of year with those odd things that keep popping up. We all really appreciate your support!”
“We just want to give a huge shoutout to the OT team for their tireless efforts behind the scenes to support our department during the billing season and keep everything running smoothly! Your dedication, hard work, and collaboration are greatly valued and deeply appreciated. Thank you for all you do to help us achieve success together!”
Jarod Richards
“Jarod Richards, thank you for being so helpful and responsive. You are a pleasure to work with.”
Aya David
“Thank you, Aya David, for all the ways you support the community managers. We depend on
to ensure they are accurate and professional. You never let us down! ”
Jamie Richardson
“I am sorry, I didn’t get to speak with you at the MUD meeting on Monday. WOW You did a GREAT job!!!! Thanks for all you do for us, Jamie Richardson!!! ”
“Jamie Richardson, I wanted to share how wonderful the community looks with the holiday decor. It looks incredible this year! Thank you so much for helping spread holiday cheer in our community! Full of gratitude for you and for all you do for us!”
Birthdays New Hires
Clayton Bohannon
Shauna Black
Yuliana Briones
Kristen Craig
Titos Menchaca
Shaun Richardson
Cean O'Grady
Aaron Weinkrantz
Jeffery Frazier
Justin Powell
Carrie Shearin
Amanda Travis
Ashley Ashley
Lydia Rodriguez
Olivia Marek
Eugene Martin
Tiffany Barton
Darrina Green
Joshua Hicks
Francessca Petrie
Ellen Stronach
Carrie Mitchell
Jennifer Escobedo
Amanda N Watkinson
Norma Helton
Melissa Rodriguez
Megan O'Neil
Madeleine Grant
Rachel Laurence
Donna Phebus
Travis Pugh
Steven Lester
Steven Rodi
Shannon Torgerson
Lucille Gonzales
Juan Trevino Iii
Carmen Glassinger
Ralph E Zerby
Mayra Andres
Mahmudun Nabi
Ashleigh Richardson
Jessica Hamilton 12/01 12/02 12/02 12/02 12/02 12/02 12/04 12/04 12/06 12/06 12/06 12/06 12/07 12/07 12/08 12/09 12/12
David Baer
Mckenzie Barrera
Cassandra Briggs
Tandem Ditzel
Charles Doss
Bianca Dunaway
Alfred Dziuk
Mary Katherine Edwards
Rose Mae Galvan
Jessi Gardner
Chad Glass
Angelika Guilipa
Carlos Klinger
Rusty Mallard
Kelley Markert
Chin-Chin Joy Mendoza
Imma Theresa Plutt
Misty Raven
Mary Ricamata, Maira Rodriguez
Hector Sanchez, Olha Shockey
Erica Vasquez
Mark Williams
Community Manager
Assistant Manager
Receptionist
Assistant Manager Porter
Community Manager
Onsite Manager
Assistant Manager
Customer Care Specialist
Community Communications Specialist
Onsite Maintenance Tech
Customer Care Specialist
Customer Care Specialist
Gate Attendant
Sr. Property Manager
Administrative Assistant
Receptionist
Community Manager
HOA Coordinator
Compliance Inspector
Onsite Maintenance Tech
Onsite Manager
Community Manager
TO YOU Thumbs up rockstars!
Columbia Lakes HOA Community of the Month
Welcome to Columbia Lakes HOA (Houston Market)
Columbia Lakes is a tranquil community set within 2,000 wooded acres, featuring serene lakes, peaceful lagoons, and majestic Texas oaks draped with Spanish moss. Located in West Columbia, just outside Angleton and an hour from Houston, the community offers easy access to Highway 35 and Highway 288 for a convenient commute to work, shopping, or dining. Served by the Columbia-Brazoria Independent School District, Columbia Lakes combines a quiet, country lifestyle with modern accessibility.
