Just culture is an environment in which all employees and contractors feel safe to report errors and near misses. It’s about asking ‘what went wrong?’ rather than ‘who is to blame?’.
It’s important to understand however, just culture is not a ‘no blame culture’. While we recognise everyone makes mistakes, we need to differentiate between an honest mistake we can learn from and an act of negligence.
Any employee who knowingly engages in unsafe activities, persistently acts in a way that compromises safety, or disregards established procedures, will not be protected under the just culture philosophy.
Examples of Just Culture Examples of Just Culture
When an incident occurs, under just culture, it will be considered on a case-by-case basis. Each incident will have a unique set of circumstances. Below are some examples on how just culture may be seen across our organisation
Type of Violation/Error
Intentional Violation
Gross Negligence
Optimising Violation (Company)
Optimising Violation (Individual)
Description
Intentionally violating the rules, ignoring risks, while being fully aware of the consequences of your actions. Example: Endangering yourselves or others by driving behind an aircraft on pushback.
Being aware you have broken a rule and failing to fulfil your reporting obligations. Example: Driving a vehicle without the required license
Breaking a rule in the interest of the company. Example: Deviating from procedure in the interest of speeding up wait times at security
Breaking a rule for personal gain. Example: Performing a work task without the required permits/PPE, to finish a task faster
FAQs FAQs
Does just culture only apply to frontline staff?
No, just culture applies to all employees and stakeholders across all daa sites.
Why are we adopting a just culture?
Building a just culture creates a more open, trusting and transparent working environment By empowering employees to report incidents and near misses, it enables us to enhance the safety of our employees, passengers and stakeholders. Incorporating just culture principles into everything we do ensures we have a consistent approach to safety that takes genuine error into consideration.
How does a just culture impact my day-to-day work?
A lot of what you’re doing already supports a just culture. Keep working in a safe and careful manner, and when you come across any issues, risks, or concerns, please report them.
Will I be blamed for a mistake?
If you make an honest mistake and report it, you will not be held accountable so long as you acted in good faith and followed policies processes and procedures. However, if you are purposely negligent or deliberately hide a mistake, you may be liable for your actions.
How to Report How to Report
You can report all incidents, accidents, risks, hazards or near misses to your line manager or choose a reporting option based on your location as outlined below
Dublin Airport
Email the Safety Team, safety@dublinairport.com
Through the Dublin Airport Community App
Submit a report via the Security Occurrence Reporting tool
Email the Safety, Regulation and Compliance Team, src@daa.ie
Cork Airport
Email the Safety Team, airsidesafetycork@corkairport.com
Submit a report via the Security Occurrence Reporting tool
Email the Safety, Regulation and Compliance Team, src@daa.ie
Red Sea International Airport
Email the Safety Team, airsidesafety@redseaglobal.com
Email the Safety, Regulation and Compliance Team, src@daa.ie
