Just Culture Policy Guide

JUST

E R U UC LT

What is Just Culture?

Just culture is an environment in which all employees and contractors feel safe to report errors and near misses. It’s about asking ‘what went wrong?’ rather than ‘who is to blame?’.

It’s important to understand however, just culture is not a ‘no blame culture’. While we recognise everyone makes mistakes, we need to differentiate between an honest mistake we can learn from and an act of negligence.

Any employee who knowingly engages in unsafe activities, persistently acts in a way that compromises safety, or disregards established procedures, will not be protected under the just culture philosophy.

Examples of Just Culture When an incident occurs, under just culture, it will be considered on a case-by-case basis. Each incident will have a unique set of circumstances. Below are some examples on how just culture may be seen across our organisation.

Type of Violation/Error

Description

Intentional Violation

Intentionally violating the rules, ignoring risks, while being fully aware of the consequences of your actions. Example: Endangering yourselves or others by driving behind an aircraft on pushback.

Gross Negligence

Being aware you have broken a rule and failing to fulfil your reporting obligations. Example: Driving a vehicle without the required license

Optimising Violation (Company)

Optimising Violation (Individual)

Breaking a rule in the interest of the company. Example: Deviating from procedure in the interest of speeding up wait times at security.

Breaking a rule for personal gain.

Example: Performing a work task without the required permits/PPE, to finish a task faster.

Routine Violation

Situational Violation

Unintentional at-risk behaviour

System Error

Expected Conduct

Aware of the rule violation but following the behaviours of peers that are omitting the rules in similar situations. Example: Ignoring surface markings or signage.

By following the rules, the task could not be performed or would be significantly more difficult, as those only hinder the performance of work tasks.

Not understanding the task and /or not being aware of the rule violation and its consequences.

Example: A novice driver driving on the apron without displaying a Novice plate.

Deficiencies within the managements scope of responsibility, which are indirectly related to the incident. System errors can also be physical obstacles, software errors etc.

Example: lack of training or processes, unclear procedures, conflicting priorities.

People comply with procedures and rules while performing their tasks. Their behaviours are a good example to other employees.

FAQs Does just culture only apply to frontline staff?

No, just culture applies to all employees and stakeholders across all daa sites.

Why are we adopting a just culture?

Building a just culture creates a more open, trusting and transparent working environment. By empowering employees to report incidents and near misses, it enables us to enhance the safety of our employees, passengers and stakeholders. Incorporating just culture principles into everything we do ensures we have a consistent approach to safety that takes genuine error into consideration.

How does a just culture impact my day-to-day work?

A lot of what you’re doing already supports a just culture. Keep working in a safe and careful manner, and when you come across any issues, risks, or concerns, please report them.

Will I be blamed for a mistake?

If you make an honest mistake and report it, you will not be held accountable so long as you acted in good faith and followed policies processes and procedures. However, if you are purposely negligent or deliberately hide a mistake, you may be liable for your actions.

How to Report You can report all incidents, accidents, risks, hazards or near misses to your line manager or choose a reporting option based on your location as outlined below.

Location

Reporting Options

Dublin Airport

Email the Safety Team, safety@dublinairport.com Through the Dublin Airport Community App Submit a report via the Security Occurrence Reporting tool Email the Safety, Regulation and Compliance Team, src@daa.ie

Cork Airport

Email the Safety Team, airsidesafetycork@corkairport.com Submit a report via the Security Occurrence Reporting tool Email the Safety, Regulation and Compliance Team, src@daa.ie

Red Sea International Airport

Email the Safety Team, airsidesafety@redseaglobal.com Email the Safety, Regulation and Compliance Team, src@daa.ie