Why Customer Service Is Important For Business Growth?

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Customer Service Requirement For

BUSINESS GROWTH

01 Overview 02 Customer Service Elements 03 Summing Up 04 Contact Us

CONTENTS

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OVERVIEW Good customer service is a valuable asset your business needs to possess lifelong. From revenue to reputation, everything is dependent on how good or bad is your customer service. Here are some stats to consider 96% of customers believe customer service influences their choice of loyalty to a brand.

17% more spending is expected from consumers on a company with outstanding customer service.

93% of customers are likely to make repeat purchases with companies offering excellent customer service.

CUSTOMER SERVICE ELEMENTS KNOW YOUR CUSTOMER'S JOURNEY

QUICK RESOLUTIONS

CONSISTENCY

ATTITUDE MATTERS

INCORPORATE FEEDBACK

BE IN SYNC WITH TECHNOLOGY

VALUABLE INTERACTIONS

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KNOW YOUR CUSTOMER'S JOURNEY Before starting with any customer service, it is necessary to draw a customer’s journey to understand the lifestyle change, modifications in preferences, touchpoints with the company, and more. Now you can plan well by analyzing the gap between customer’s expectations and your offering. Such results are visible to the customer in your services.

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CONSISTENCY Doubt prevailing in the customer’s mind keeps him unsatisfied, and he resists doing business with the organization (or invest money in the bank, as here).

So, an integrated omnichannel solution assures seamless switch between channel, keeping the interaction history secure. There is no loss of context throughout the customer journey with the brand.

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INCORPORATE FEEDBACK Ask and incorporate feedback. Customers feel valued when they are heard. Regardless of feedback being good or bad, it is essential to listen to your customers. These inputs (big or small) help improve your service in no time resulting in exceptional CX satisfying customers.

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VALUABLE INTERACTIONS Just any reply won’t do the magic, but quality interactions will do. No customer ever wishes to be passed through multiple agents to get a solution.

When your agents have access to an updated and integrated knowledge base, they reply with the customer’s quality information.

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QUICK RESOLUTION Your customer’s problems must be noticed, noted, tracked, and fixed in time. Don’t mistake to keep them hanging – Customers can wait if they know for how long. An integrated ticketing system helps you create, manage, and resolved tickets across channels without a miss.

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ATTITUDE MATTERS Your customer service rep is expected to be the humblest person on the earth who offers friendly service. Whether in-person or over digital platforms, a friendly attitude with patience creates a stronger bond between brand and customer.

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BE IN SYNC WITH TECHNOLOGY To make your agents outperform and deliver exceptional customer service, it is necessary to equip them with the best tools. For instance, when the world is moving to video chat solutions, you can’t be happy assisting customers just over phone and email.

Upgrade and adapt to customer’s needs else; they will soon switch to your competitors.

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SUMMING UP Customer service has immense importance. It is the foundation for exceptional customer experience, happier customers and agents, increasing customer base, and multiplying revenue. From store to digital platforms, customer-friendly service is a game-changer for all. Even a start-up with experiential customer service has the power to be at par with businesses running from ages.

CONTACT US FOR INQUIRIES AND CONCERNS 10411 Motor City Drive, Suite 500, Bethesda, MD 20817 ask@cxinfinity.com (888)544-8081 www.cxinfinity.com