Omnichannel Customer Engagement Platform | CXInfinity

www.novelvox.com

Omnichannel Customer Engagement Platform

www.novelvox.com

Omnichannel platform An innovation that offers seamless integration across channels and allows them to be managed from a single, unified platform. The CXInfinity omnichannel caters well to customer needs along with a personalized touch of communication. Delivering a more consistent support

www.novelvox.com

Why Omnichannel Platform? Seamless Integration Real time solution Boosts productivity

www.novelvox.com

Seamless Integration •Forget the hassle of switching between screens • Scalable AI solution from CXInfinity ramps up engagement between agent and customers.

•Much more consistent support to customers •Understand customer needs better and address them in real-time.

www.novelvox.com

Real Time Solutions •By staying closer to customer across messaging and social platforms, the omnichannel support software allows the agent to be where customers are.

•Much shorter waiting times •Intelligent routing connects with the right agent •Built-in knowledge base and case management resolves queries faster.

www.novelvox.com

Boosts Productivity •Increase in sales and online conversions •Enhanced customer satisfaction via conversational customer care across channels •Reduction in call abandonment rates •Improved customer response

www.novelvox.com

Biggest Library of Cisco Finesse Ready Integrations

www.novelvox.com

NovelVoxNovelVox is among the leading contact center solution provider in the About world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India.

With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience.

The solution results in having meaningful conversations with the customers or citizens.