Passenger Transparency
Profile Picture Collection
Check in with one of our Curb Representatives to see if you need to upload a profile picture.
Why is it important?
Having a profile picture boosts transparency between you and the passenger, helping the passenger find you and verify the correct cab before they enter.
Did You Know?
Scan to upload now!
Drivers that have a profile picture are seen as more reputable and safer for passengers.
Curb’s Marketing Efforts and Partnerships
Drive Passenger Growth
New marketing initiatives have focused on increasing engagement and acquiring new passengers.
Notable Demand Increase
Ever since January 2024 we have seen over 230% growth in completed rides coming through our platform.
Driver Audit Process
5 Tips to Prevent Losing Access to eHail
1. Limit your cancellations. Always read offer card details carefully before accepting.
2. Refrain from completing trips without picking up passengers.
3. Make sure you start trips at the pick up location and end trips at the drop off location.
4. Avoid complaints and negative feedback from passengers.
5. Refrain from converting eHail trips to street hail.
How to Get Off the Audit List?
You will be warned once via email before you are suspended. After the second violation your eHail ability will be turned off. You will need to complete a reinstatement program to be considered.
How to Maximize Rider Experience
Driver Cancellations
Month over month, we see a 15% driver cancellation rate after accepting trips.
Why is it important?
This creates a bad passenger experience & does not meet industry standard expectations.
Did You Know?
There is a ‘Decline’ button on all offers. Please read all trip details before accepting a trip offer, cancelling after accepting may lower your driver score.
How to Maximize Rider Experience Driver Cancellations
Remember:
● Curb does NOT reward offers to the fastest driver to tap Accept!
● Curb rewards offers to the closest driver.
● Take your time observing with the bid time given. EARN MORE WITH EHAIL On average, Curb eHail passengers tip 22% on all trips!
How to Maximize Experience?
More Opportunities, More Earnings!
Introducing Rider Cancellation Fees on Curb eHail trips
Drivers are compensated $3.00 for eligible rider-canceled Curb e-hail trips.
We recognize the pivotal role drivers play in keeping cities moving, and believe it's essential to acknowledge and compensate you for your time when cancellations occur.
Coming Soon Curb Features:
Driver-Rider Chat (coming soon)
In addition to the calling option, you will have the option to chat with passengers. Chatting can yield a better response rate at times when riders are busy. ‘CHAT’ button can be located next to the passenger phone number.
Importance of Feedback
Understanding Driver Habits
Curb works best when we understand how our drivers use our platform. The more accurately we can address your feedback, the better we can improve the Curb system.
Utilizing Feedback to Improve Curb
Feel free to be candid about what you like and dislike about the Curb system. If something isn’t currently offered on Curb that you would like to see, please let us know! We want to hear from you.
We Want To Hear From You!
The Tablet or M7 System
● What is working well?
● Thoughts on the navigation system?
● What can be improved?
e-Hail Rides
● How frequently are you receiving e-hail rides?
● Main differences between Curb and Uber rides?
● Pain points?
Rider Feedback
● Are passengers respectful when riding with Curb?
● What are riders saying about Curb when they enter your vehicle?
● Pain Points?
Curb Support and Resources
● What do you like about Curb’s current support system?
● Do you feel like your issues are solved in a timely manner?
● Pain points?
