DRIVER TRAINING MANUAL
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DASH +
Curb Driver App. Flat Fare
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The
FLAT FARE: JOB OFFER
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flat fare offer is displayed along with a pickup and drop off address. ETA shows how far a driver is from the pickup address. Tap “Accept Offer” to accept the job Pickup time will say “Now” for immediate pickup or the scheduled time the passenger has requested You have 30 seconds to accept the offer. Passenger can use the Curb app to order rides
Tap “Navigate” to launch google maps for direction to destination
After accepting the offer, you will see the assigned ride screen if the trip has been assigned to you.
You will see the passenger name and phone number.
Press “Navigate” to get directions to the pickup address. The app will move to the mapping app on your device.
Tap “Arrived” when you are on site to notify the passenger. Do NOT tap “Arrived” until you are at the pickup address.
If you have issues, call the “Help” number below and give the agent the Ride ID or other info they request
Help Call: (888) 432 - 7031
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ARRIVAL AT PICKUP
JOHN
JOHN
JOHN
Passenger can view live map location of cab in app.
Passenger will be notified by prerecorded phone call and text message that taxicab is arriving
PASSENGER NOTIFICATION
Passenger will select “Got It” in app to confirm being in correct cab
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CONFIRM
for
“RIDER IN CAB” after
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PASSENGER You should wait 4 Minutes
passenger to arrive before you Call Customer or the help call number. Tap
passenger enters the cab.
JOHN JOHN JOHN
JOHN
JOHN JOHN
Tap CONFIRM if designated passenger is present in the cab Tap WRONG RIDER if rider Name don’t match Passenger will be notified of ride has started at this point
Select the number of passenger(s) riding in cab.
NUMBER OF PASSENGERS
After navigating to Destination, Tap TRIP COMPLETE AFTER PASSENGER IS DROPPED OFF
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JOHN
JOHN
JOHN
JOHN
JOHN
JOHN
Passenger View
NAVIGATE TO DESTINATION AND TRIP COMPLETION
navigating to
TRIP COMPLETE AFTER PASSENGER IS DROPPED OFF.
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Destination. Tap
Tap to Shrink to mini view of the meter application Tap here to access the Full Menu for the Dash Application (Meter) Passenger can view the ride in app > Ride History
JOHN
JOHN
Tap
PRINT
for Receipt
FLAT FARE: TRIP COMPLETION
TRIP IS COMPLETED, YOU ARE NOW READY TO HIRE METER FOR NEXT PASSENGER
You will be able to see Trip Summary after completing the trip. TRIP SUMMARY
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Passenger View
Once you receive a Dispatch request, Select “OK” Button to accept Trip.
You have only 30 seconds to accept trip or the trip will be offered to the next available taxi.
This is your “Zone Status” indicator.
• Shows the location of the zone and order in which the taxi entered the zone.
If you do not wish to accept the Dispatched trip, you can tap on “Cancel” button to Decline trip.
If you need to contact the Customer, you can call the customer by tapping on “Customer Call” button.
You will receive a call and must press “0” on your cell number to be connected to the Customers cell number.
If you are unable to Contact customer, then call your Base or Dispatcher to be connected or be notified of your whereabouts.
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Keep in mind that the meter can only be hired once you are at pick up location and selected “Rider in cab” button.
Tap on “AT PICKUP” button once you are at pickup location.
Select “Rider in Cab” button when passenger is in vehicle.
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You can now hire meter
Select “Press To Hire” button
Select the number of Passengers for the trip and hire meter with correct fare rate to process the trip.
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Google Map will automatically direct you to the pickup location. You can return to Meter Menu by tapping on the floating meter
Select “GPS NAVIGATION” button to use google maps to navigation assistance.
Your can see that your Network Status is red, meaning that you do not have Network service
Tap on floating meter area to return to full meter menu
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You can tap on “Messages” button to view and send messages to Dispatch
You can Tap on “Compose message” to compose new messages to send to Dispatch
You can tap on individual messages to read and delete
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Messaging
Once you have tapped on
Compose Message” button,
will
to
your message.
After entering you message, Tap
SEND
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“
you
be given option
write
“
” You can view contents of the messages as it is displayed here. You can Print the message by tapping “Print” Button. Tap “ok” button to return to message menu
There will be a count down of remaining Credit Card transactions you can process.
Temporary Log in
In the event of network service failure, you will get a message pop up. You will only be able to process 5 Credit Card transactions and only Cash after that.
Your have a maximum of 48 hours to regain Network service before you are blocked from Hiring the Meter.
You can see that your Network Status is red, meaning that you do not have Network service
When you process a Credit Card transaction during network loss, you can see that your transactions are SFTD
Once you have regained Network Service, the Stored credit card transactions will be sent to server, and you can continue to accept Credit Cards.
If you do not regain network service, then you can only accept Cash transactions up to 48 hours, then you will have to service system by your local technician.
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