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Cambridge IGCSE Travel and Tourism
appreciate the importance of the customer to the industry; develop practical and technical skills relevant to the industry; appreciate how the industry responds to change; appreciate the impact of ICT on the industry; develop their own values and attitudes in relation to industry issues. This book has been structured to match the curriculum content listed in the University of Cambridge International Examinations syllabus and each chapter relates to one of the six study units. Frequent links are made to the international travel and tourism industry ensuring that students learn to apply theory to real-life tourism situations. Each chapter has photographs, stimulating activities and up-todate case studies. Assessment tasks have been included at the end of each chapter to help students assess their own progress and mastery of the key concepts.
Acknowledgement We would like to thank the following for permission to use their material in either the original or adapted form: www.etn.travel, Travel Weekly Group (www.travelweekly.co.uk), Shearwater Adventures (shearwatervictoriafalls.com), The Port of Dover (www.doverport co.uk), OANDA Corporation (www.oanda.com), Touch4 Ltd (www.touch4.com), www.germany.travel, www.gotohungary.com, Hong Kong Convention and Exhibition Centre, Days Out Guide (www.daysoutguide.co.uk), Tourism Development Solutions (www.developtourism.com), Brunei Tourism (www.bruneitourism.travel), American Society of Travel Agents, Centara Hotels and Resorts, ICCA – The International Congress and Convention, www.visitbritain.org, Telegraph Media Group Limited, UNWTO (9284403311), www.tourismleafletonline.com, www.iceplc.com. The following is reproduced by permission of the University of Cambridge International Examinations. Syllabus Name & Code Cambridge IGCSE Travel and Tourism 0471 Cambridge IGCSE Travel and Tourism 0471 Cambridge AS Travel and Tourism 9395 Cambridge AS Travel and Tourism 9395
Paper & Question Number Paper 1; Q4 (a), (b) and (c) Paper 1; Q4 (b) and (c)
Month/Year Chapter/Page in book November Chapter1; 2008 Pages 47/48 June 2010 Chapter 1; Page 48
2 images of hotel workers Paper 1; Q1 November 2010 Receptionist photo
Chapter 3; Page 102 Chapter 3; Page 107
Paper 1; Q1
Chapter 3; Page 112
Doorman photo Paper 3; Q4 Fig. 4 (a)
June 2010
Cambridge International A June 2010 Level Travel and Tourism 9395 Cambridge International Paper 1; Q4 (photo) and 4 November IGCSE Travel and Tourism 0471 (a) and (c) 2009
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Unit 4; Page 153 Unit 4; Pages 177 and 178
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