CTpulse (Jan-March 2025)

A NEW YEAR IN BLOOM The inaugural edition of CTpulse showcased a lush green cover, symbolizing rebirth, vitality, and the positive changes we are making together.

For this volume, we designed a cover highlighting the Connecticut state flower, the Mountain Laurel. This beauty in bloom symbolizes our resilience, success, growth, and unlimited potential.

As we continue to celebrate our team’s remarkable achievements and unwavering spirit this year, this edition highlights the extraordinary impact of their efforts. Within these pages, you will discover inspiring examples of employees planting the “seeds” of progress, which have flourished into a stronger community, groundbreaking partnerships, and award-winning accomplishments.

These stories, among many others, serve as a testament to our collective transformation—showcasing the growth and resilience of both individuals and our team as a whole. Together, we continue to make a meaningful, positive difference in the communities we serve.

Just as the leaves gracefully transition from winter to spring, turning over a new leaf symbolizes growth and renewal. We are proud of our growth and commit to continuing to support one another and cultivate the connections that help our communities flourish! Like the mighty Mountain Laurel, we stand deeply rooted in Connecticut—an enduring and dependable presence, vital to the landscape we call home. The CTtransit team is resilient and adaptive, evolving routes and technologies to better serve our valued customers. We are recognizable and trusted, just like the Mountain Laurel, our distinct appearance brings a sense of familiarity and dependence for all who experience it.

Here’s to a year of new beginnings, fresh perspectives, and a brighter future.

Stay inspired,

Vanessa P. Brooks, MA Viber-in-Chief

TRANSIT EQUITY DAY

FEBRUARY 4, 2025

TABLE OF CONTENTS 6

CTtransit Collects Historic Claim

10

CTtransit Adopts FTA Approved De-escalation Training

12

Brian Mace: Built to Last

16

Love, In Transit

18

Operator Jefferson Loves the H*ll Out of You

22

How Are Service Changes Decided?

24

Edith Wade: A Picture Perfect City

26

CTtransit and CT State Gateway Unite to Train the Next Generation of Technicians

28

CTtransit Wins Graphic Design Award

32

Human Trafficking in CT: What to Watch For

35

Customer Testimonials

36

CTtransit Trainers Complete ‘Elite’ TAPTCO Program

39

Holiday Rewind

46

Safety Awards

48

CTpulse Contributors

50

Meet the Marketing Team

Photo 1 | Hartford Operator Graduation Photo 2 | New Haven Operator Graduation Photo 3 | Stamford TAPTCO Operator Trainer Graduation

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TOM TALKS At CTtransit, safety is more than policies, processes, and procedures—it is the foundation of our culture. As we begin a new year, we reaffirm our unwavering commitment to safety and security, at the heart of everything we do.

Safety is a core value that influences every decision and action we take. This year, we are excited to introduce new, impactful initiatives to enhance our safety culture further. These initiatives ensure a safe environment for everyone—our team, valued customers, and community partners—so they can return safely to their families.

Like the resilient state flower of Connecticut, the Mountain Laurel, CTtransit's safety culture continues to bloom because of our collective efforts. Initiatives such as the recent Human Trafficking Lunch and Learn, sponsored by the Connecticut Department of Transportation (CTDOT), have increased our awareness and reinforced our crucial role in protecting the vulnerable. With over 20 million customers relying on us annually, our vigilance and swift reporting of suspicious activities are paramount to their safety.

Our efforts also extend to equipping our bus operators with advanced tools and training, such as the Federal Transit Administration (FTA) De-escalation Program, which empowers them to foster positive customer interactions even in challenging situations. Additionally, I congratulate the operator trainers across all three divisions who earned the prestigious TAPTCO Safety Leadership Training certification. Our professional operators are responsible for creating a safe space on every bus they operate, guided by the LLLC (look ahead, look around, leave room, and communicate) safe driving practices on and off duty.

Equally important, our maintenance technicians are essential in upholding our standards. Their skill and precision ensure that every vehicle operates safely, protecting our team and our valued customers who rely on us. For maintenance technicians, safety is not just a part of their work; it is the essence of it, with proper personal protection equipment as an unwavering requirement. Their commitment and expertise are integral to sustaining a strong and resilient safety culture.

Every role within our organization is interconnected regarding safety, forming a unified commitment to uphold the highest safety standards possible.

Together, we ensure that safety remains at the heart of everything, and we are unwavering in our commitment to continue elevating our safety culture.

Stay safe,

Thomas E. Stringer Jr. General Manager

CTtransit COLLECTS

HISTORIC CLA

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IC AIM In March of 2023, a CTtransit bus was involved in a serious collision on I-84. After a careful investigation, it was determined that the other party was at fault for the accident. As a result, thanks to the hard work and dedication of Beverly Jenkins and Mielynn Gamble, the dynamic duo in the Hartford / Stamford claims department, led to CTtransit collecting one of the highest claims in company history — $200,000.

This historic achievement became a reality after a year of chasing, attorney involvement, and persistence.

"This is the most money we've ever collected," said Jenkins. "I retrieved the check personally because I didn't want it to get lost in the mail." For context, a typical claim can range from $1,000 to $10,000. How was this feat accomplished?

The claims department's unwavering commitment and persistence made this achievement possible.

"We investigate a lot," said Jenkins. “(Gamble and I are) kind of like Columbo.”

The claims department is responsible for examining each claim, with meticulous attention to detail, reading operation and supervisor reports, examining bus footage, setting up doctor's reports, combing social media for story discrepancies, and sometimes even hiring a private detective to dig deeper. It is their job to ensure that the account of the accident aligns with the facts.

"It's not my money, it's the state's money, but I think about it like mine. Like a Mastercard, I can't exceed my limit – I need to pay what I owe," said Jenkins.

How does Jenkins stay determined?

"It depends on what it is. The bottom line is this: a closed file is a happy file. If you can keep a claim moving along, get it settled, or get the money back — there's one less thing on your plate. That's a motivating factor; you want to get it done." Jenkins is eager to close each "mystery" that crosses her desk so she can tell herself it was a job well done.

It helps when you have a teammate who shares the same values. As a team of two, Jenkins says that she and Gamble feed off each other in their work; they are both forthright and hardworking.

"This is our story; we are a team. It's just me and her," said Jenkins. "I believe (we were able to secure this $200K claim) through the due diligence of Gamble. She just kept plugging away."

This historic claim collection is a testament to Beverly Jenkins and Mielynn Gamble's unwavering commitment. Their meticulous attention to detail and determination ensured that this claim was collected. With this case closed, Jenkins and Gamble have already set their sights on the next file. After all, for this dynamic duo, every claim is another mystery waiting to be solved.

Stay tuned! In the next volume of CTpulse, we will spotlight Anna Foley and Phil Madonna from the New Haven claims department. Moving forward, the entire CTtransit claims team will be responsible for handling stateside subrogation, including all transit districts and CTtransit-headed services outside of HNS.

L to R: Beverly Jenkins and Mielynn Gamble

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TOUR THE SHOP WITH MICHAEL McGILLICUDDY

CLICK HERE TO WATCH

Ever wondered what goes on behind the scenes in our maintenance shop? Meet Michael, one of our skilled technicians keeping CTtransit rolling!

CTtransit ADOPTS FTA APPROVED DE-ESCALATION TRAINING

The program focuses on de-escalation techniques, beginning with quality customer service as the foundation. This one-day training first defines what constitutes an assault and then provides real-world scenarios for operators to consider, including situational awareness in high-crime areas and strategies for addressing disorderly customers.

Through this training, operators learn the critical distinction between reaction and response, focusing on proactive techniques to prevent conflicts before they escalate.

"Assaults don't happen every day, but when they do, we want our operators to be prepared," said Superintendent of Safety + Training Teaun Winton.

What's the ultimate goal for this program?

To support our professional operators by reinforcing positive behaviors. " In a safety and training environment, you never stop evolving. You never stop learning. You never stop adding or subtracting," said Director of Safety + Training Laura Williams.

One operator admitted that she was initially resistant to the training but had a moment of self-reflection after seeing herself in one of the scenarios. That shift in perspective is precisely what the program hopes to achieve. "We are changing a culture here," said Williams. "In the past, some operators may not have believed they were fully supported.

We are taking a lot of that feedback and listening to every voice. We encourage everyone to reach out to the safety and training, at any time.

There are no stupid questions. We want to see you. We want to make sure you are okay."

Photos taken a during a training session in New Haven.

At CTtransit, safety isn't just a priority—it's a commitment. In partnership with the National Transit Institute, Rutgers, and the Connecticut Department of Transportation (CTDOT) a new Federal Transit Administration (FTA) initiative has introduced a specialized assault prevention training program for operators.

Additionally, CTtransit is strengthening partnerships with law enforcement, mental health crisis partners, and CTDOT about additional safety initiatives. What can we do to take a bad situation and prevent it from getting worse?

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Sometimes, a simple gesture—like saying "hello" when a customer boards the bus or "thank you" when they pay their fare—can help build a relationship of mutual respect between operators and customers.

A gesture like this may go a long way toward humanizing each other on the road.

"The people who ride these buses are moms, dads, brothers, sisters, uncles, grandmas, grandpas.

We're not transporting gallons of milk. We are people transporting people. And everybody has a right to a safe and equal opportunity to use public transportation," said Williams.

By prioritizing training, awareness, and respect, CTtransit ensures that every operator receives the support they need to perform their job with confidence. At the heart of this mission lies an important objective: to ensure that professional operators and our valued customers return home to their families safe and sound every night.

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BRIAN MACE:

BUILT TO LAST Brian Mace grew up around cars, his grandfather working as Service Manager at a Cadillac shop. At seven years old, his Uncle Junior started putting him under the hood to adjust the hard-to-reach valves. Mace has been fixing things his whole life, you could say he was born for this.

Story continues on the next page.

Pictured: Brian Mace

CLICK HERE AND GO BEHIND THE SCENES IN THE SHOP

Today, Mace is a technician out of Hartford, a 16-year veteran at CTtransit.

" FAILURE IS ONE OF THE GREATEST LEARNING TOOLS THERE IS." BRIAN MACE

“I’m a mechanic. This is what I do,” said Brian Mace.

“Everything in my house gets taken apart. Nothing goes in the trash hole in my house. If the radio stops working, I’m going to take it apart. If I can fix it, great, put it back on the nightstand. If I can’t fix it? It goes into the garbage in pieces, you know? You’re going to figure it out or not, it’s already broken.”

Mace believes there are some people on this planet who subscribe to a theory that it is easier to do nothing than to try something. He would rather try.

“Failure is one of the greatest learning tools there is,” Mace said. “If you let failure define you or put you in a box, you won't ever know what's outside those walls.

It's only by getting out of the box and facing your fears, and your failures, and your hurts, and your hang ups, that you ever excel.”

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Mace brings this mindset into the shop, where he also holds the responsibility of being the Shop Steward, a representative for the union and liaison between the members and the company. One of his responsibilities is to meet every new hire, talk with them, explain how the union works, and share what the expectations are for their role. " There's a satisfaction that goes with being able to help someone out to meet their needs or their goals or those types of things,” said Mace. “At the same time, I think people have intrinsic value. No matter who we are, people need to be treated with a certain level of dignity and a certain level of respect."

Mace is quick to point out that the shop is a very supportive environment. Through the apprenticeship program in particular, each department does their part to share their wealth and wisdom. He is not the only one to lend a hand or help others.

It is a collaborative effort that they all share.

“We all help each other out,” said Mace.

“It's a great area to work in because we help each other to get done what we need to get done.”

“I've always thought for a long time that if I give you my car, you've got a car, I don't have a car. If I give you my money, you've got money, I don't have money. If I give you wisdom and knowledge, you have wisdom and knowledge, but it's something that I still have too. It's the only thing that you can actually give away and still retain. It doesn't cost me to help you learn something. It costs me nothing.”

Mace still uses a Samsung S9 smartphone (as of the modern S23 version).

He has a motorcycle from 2012, but outside of that he drives cars that were made in ’96 and ’76. He is in the middle of fixing up his wife’s ’71 Nova as a birthday present to her.

You know the old saying, “If it ain’t broke don’t fix it?” Whether it is a transit bus, a relationship, or even someone’s state of mind, Brian Mace is the kind of guy who rolls up his sleeves and gets to work. And if it is broken beyond repair?

At the very least, he is going to try.

LOVE, IN TRAN Presenting a CTtransit love story, in two parts.

Lorena Mesa and Andre Morales are not just sharing a bus—they are sharing a life! We asked this dynamic duo what it’s like to navigate work and love on the same route.

LORENA MESA

MANAGER OF PLANNING & SCHEDULING What’s it like working with your partner?

We’ve found a great balance by working in different departments, yet close enough to understand and support each other.

This mutual appreciation for each other's work struggles and successes is incredibly rewarding.

What’s the biggest benefit of working together?

The biggest benefit is the increased understanding and support we have for each other. Knowing each other's schedules and responsibilities helps us achieve a better balance both personally and professionally.

Do you have any funny or memorable stories from working together?

Having lunch together is always memorable and special for us. A funny moment I recall is when I fractured my foot, and almost everyone joked that I injured it by kicking him in the behind.

Do you commute together?

No, we don’t commute together. Even if our schedules were similar, we draw the line there. I enjoy my short drive, listening to music and sipping on my coffee, while he enjoys his time in the car with a cigar and listening to his choice of music.

How do you balance work and home life?

Balancing work and home life can be challenging, but we understand each other's work demands well. Our schedules allow us to manage other priorities and family obligations, ensuring one of us is always present for our family. We set boundaries and make time for each other outside of work, maintaining a clear separation between work and home life.

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NSIT

ANDRE MORALES TRANSPORTATION SUPERVISOR

What’s it like working with your partner?

Being in the same field means we totally get each other's stressors. It's like having a built-in support group.

Do you have any funny or memorable stories from working together?

Oh, definitely! I remember when she fractured her foot, and everyone joked that she hurt it because she kicked me in my behind. But honestly, the most memorable moments are just making time to have lunch together. Those little breaks in the day mean a lot.

How do you balance work and home life?

Balancing work and home life is a juggling act, but we make it work with lots of humor, shared love, and occasional takeout dinners.

What’s the biggest benefit of working together?

The understanding and support. We know when to give each other space, a pep talk, or just a tall cup of coffee. It's like having a teammate who’s always got your back.

Do you commute together?

As for commuting together, that's a hard no! Our commute time is sacred alone time. It's when we can blast our playlists or just enjoy some peace and quiet, which I usually enjoy with a cigar in hand.

OPERATOR JEFFE

LOVES H*LL O OF YOU Professional Operator Anthony Jefferson #451 is a teacher, not a preacher.

The gospel is his passion.

"You’ve got to love the hell out of people” is his message.

“I say that over the pulpit. I say it all the time,” said Jefferson. “Every time I meet you, I can't judge you… We are humans. We all deserve to be loved. I have to love the hell out of you. No matter how challenging it is. I have to because that's what He called us to do, because that is our purpose on Earth.”

Story continues on page 20.

Page 18

ERSON

THE OUT U

Operator Jefferson has been a pastor for 14 years. He teaches with his wife, the senior pastor, at the Faith Healing and Deliverance Ministry in Branford.

To him, a teacher is someone who really takes their time to go through the scripture, helps you understand the word — that’s how he fell in love in the first place.

Jefferson was not always a man of faith, but he never fit into the nightclub scene either. The wild life was not for him. “Once I made my mind up to give my life to Christ, then I understood why I could never fit in.”

He grew up with six siblings and has experienced his own loss and hardships at home. It took him a long time to embrace a leadership role, but he was always thrust into that position to lead. “They say I'm easy to talk to, so I say okay,” said Jefferson.

Operator Jefferson leads by example.

For him, the church is a conduit for love — for community. His congregation has built relationships with local groups who support the un-housed on Route 80 where they donate food three or four times a year. They also give donations to local convalescent homes and offer companionship for those without loved ones to support them.

“Just to give them a shirt, or a pair of slippers,” said Jefferson. “It means the world to them because nobody comes by. So, you build outreach, you touch people, because that's what God did. You can't stay in your four walls. You’ve got to get amongst the community.”

Operator Jefferson places an emphasis on uplifting young men with single mothers in the community. His “Let’s Go To Breakfast” program is a hit among the young men who join him for a free meal and conversation.

Operator Anthony Jefferson #451 (left) along with a few men from Pastor Jefferson's church.

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“It’s hard to reach somebody when their stomach is growling,” said Jefferson.

When discovered that a member of his church works for an autobody shop, they used this opportunity to teach young men in their community new life skills. A workshop was introduced to teach them how to change a tire, how to put air in their tire, how to jumpstart a car, and each young man walks away with a battery-jump-start-kit. “Now when (these young men are) out with their mothers, and they have an emergency, they might know where to start.

I can't save them all. But if I can save one…”

Jefferson trailed off.

Operator #451 lives for these opportunities to make an impact.

“You know how many times I will tie a tie for a young man who just got on the bus? They say, ‘Mr. Bus Driver. Can you tie a tie for me?’ That brings me joy, because I see he's really trying to get this job. He doesn’t know me. Yet, he has enough courage to ask me for help.”

“Like the saying says, if you teach a man to fish, he can eat for a lifetime. So, if I help you gain some skills along the way, and it'll help better you… What did it cost me, besides time?”

Operator Jefferson is taking a leap of faith that this goodwill he and his congregation are putting into the community will change someone’s life for the better. Because if one meal, one kind word, or one small act of service can change a life, then every moment, every effort, and every lesson shared is worth it.

“All I'm trying to do is just reach one. If I can just reach one as we go, that's what's important,” said Jefferson.

Operator Anthony Jefferson #451 in the community.

HOW ARE SERVICE CHANGES DECIDED? On January 12, 2025, CTtransit implemented minor service changes across 11 routes affecting Hartford, CTfastrak, New Haven, and Stamford. These updates were designed to enhance route efficiency for our valued customers.

You might be asking yourself: Out of all the routes in the CTtransit system of service, why were these 11 specifically selected and chosen to be adjusted?

According to CTtransit Planning and Scheduling Manager Christian Mettey, these adjustments were shaped by a collaborative process that combines feedback with careful data analysis.

"All feedback is carefully considered and evaluated, from our customers to our operators. We monitor every request we get," said Mettey.

Customers let their voices be known online, in person at the sales outlets, or over the phone with customer service. Professional operators let their voices be known through supervisors or by filling out feedback forms.

Either way, all roads lead to Planning and Scheduling to decipher and investigate if a change is necessary.

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Factors that require enhancing service include ridership (how many customers are boarding the bus), traffic patterns, route efficiencies, and more.

For instance, on Route 38, running times were adjusted between Union Station and Central Row to give our professional operators more time between stops. This added time will allow them to maintain a reliable and safe service for our customers and arrive on time for their scheduled stops.

Tools at our disposal to help monitor route efficiency include "Transit Master," a program that allows CTtransit's Operations Technology department to generate realtime predictions about routes and offer solutions on the fly when disruptions to service occurs. Additionally, traffic specialists are also available on the road to personally monitor any routes in question for updates that need considering.

These carefully planned adjustments ensure that CTtransit continues to meet the everchanging needs of its customers while championing a dependable and efficient service. It goes to show that if you have a suggestion for a new route or an update, please share it!

CTtransit's Planning and Scheduling team takes all feedback seriously and encourages participation from any who are willing to share!

EDITH WADE: A PICTURE PERFECT CITY "The arts and culture scene is always buzzing," said Supervising Transportation Planner Wade. "Whether it’s live music, theater, or the incredible art that brings people together.

Walking through downtown, the architecture is stunning, and it’s amazing to see how much Stamford has grown over the years. I love being part of a community that’s constantly evolving, and I’m excited to see what’s next."

See Wade's photography on the next page to view the city through her eyes.

" I WOULD LIVE NO OTHER PLACE BUT STAMFORD." EDITH WADE SUPERVISING TRANSPORTATION PLANNER

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PHOTOS BY EDITH WADE

STAMFORD, CT

CTtransit AND CT STATE GATEWAY UNITE TO TRAIN THE NEXT GENERATION OF TECHNICIANS The Connecticut Department of Transportation (CTDOT), CTtransit, and CT State Gateway are teaming up to prepare the next generation of battery electric bus (BEB) technicians. This blockbuster partnership will ensure that current CTtransit employees and aspiring technicians are well-equipped to maintain and advance the technology behind BEBs into the future.

"We are thrilled to partner with a statewide leader in education to train the next generation of technicians in electric bus technology. "This opportunity will see that public transit sustains long-term career growth and opportunities for rising stars," said General Manager of CTtransit, Thomas E. Stringer Jr. Still in its planning stages, this partnership will combine hands-on learning with a training program customized to meet CTtransit's specific needs.

"We are hands-on people. We believe that's how students learn," said Professor and Chair of Automotive Technology at CT State Gateway, Allyn Manning.

“WE ARE THRILLED TO PARTNER WITH A STATEWIDE LEADER IN EDUCATION.” ­— Thomas E. Stringer Jr., General Manager

"This is a collaboration to open doors," said Zero Emissions Vehicle Training Program Manager for CTtransit, Christopher Allen. "This partnership allows us to build, maintain, and develop highly trained workers."

This program is made possible through a Low or No Emission Grant Program from the Federal Transit Administration, allowing funds to be used toward workforce development.

These workforce development efforts will include a new bus simulator in the Hamden facility, new personal protection equipment, and facility upgrades, including charging stations and storage.

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A goal for this partnership will be to establish a formal apprenticeship program, where CT State Gateway students will earn college credit while gaining practical experience at CTtransit.

This talent pipeline would ensure a steady flow of qualified BEB technicians for CTtransit and provide CT State students with an opportunity for employment upon graduation.

"This can be a great partnership for our students,” said Manning. “They (begin working) as apprentices, right from our campus. It's a winwin all the way around."

"We are proud to collaborate with Gateway," said Transportation Planner II for the CTDOT, Nicholas P. Just.

As CTtransit builds out our apprenticeship program, we see Gateway playing an integral part in developing the curriculum and the certifications."

Both organizations are optimistic about the future as CTtransit and CT State Gateway continue to refine and expand the program.

"We can teach,” said Professor and Chair of Automotive Technology at CT State Gateway, Daniel Fuller. “CTtransit has a need and access to the knowledge, so if we can (combine) for workforce training that instantly transforms our workers and keeps them safe. What can be better than that?"

By combining education with hands-on training, CTtransit, and CT State Gateway are laying the foundation for long-term career growth in electric bus technology. This ensures a sustainable, well-trained team to keep public transportation in Connecticut moving forward.

CLICK HERE TO WATCH HIGHLIGHTS FROM THIS TRAINING

CTtransit WINS GRAPHIC DESIGN AWARD FOR 50th ANNIVERSARY BUS WRAP Design Concepts Only

CTtransit was recently announced as a winner in the 61st American Graphic Design Awards!

The American Graphic Design Awards are open to everyone: design firms and studios, ad and creative agencies, in-house departments, freelancers, students, and more. It honors the best work of the year in two dozen categories across all print, digital, and interactive media. This year, the competition saw 8,000+ entries and only the top 10% were selected as winners.

CTtransit was recognized in the Surface + Vehicle Graphics category for their campaign, Then & Now: 50 Years of CTtransit, honoring the organization’s upcoming 50th anniversary in 2025. The unique bus wrap design honors the past while creating a bridge to the future, fusing history with modern innovation. Taking inspiration from a scrapbook aesthetic, this design blends newspaper clippings, vintage advertisements, slogans, logos, buttons, and other iconic symbols throughout CTtransit's history.

“This award is a tribute to five decades of service and innovation. We are proud to mark this milestone with a design that resonates with our community and is recognized by our peers. It is an honor to receive this designation,” said CTtransit General Manager Thomas E. Stringer Jr.

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A key highlight in the award-winning bus wrap design is the inclusion of black-and-white and color photos honoring the professional operators, administrative staff, and more who have helped shape the organization over five decades. At CTtransit, it is often said that the people are heartbeat of the organization, and this bus wrap is a celebration of that spirit. If this bus wrap is any indication, the next 50 years of CTtransit are looking bright.

Design Concepts Only

This is an additional Design Concept (retro bus) for the 50th Anniversary.

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HUMAN TRAFFICKING IN CT: WHAT TO WATCH FOR CLICK HERE TO WATCH VIDEO HIGHLIGHTS FROM THIS EVENT

January is National Human Trafficking Prevention Month, and in recognition, the Connecticut Department of Transportation (CTDOT) hosted CTtransit and other transit organizations for a “Lunch and Learn” discussion about how we can all help prevent this global crisis. The panel was led by experts in the field: Captain Katherine Coney, Connecticut State Police (CSP); Louie Greek, Truckers Against Trafficking (TAT); and Tammy Sneed, formerly of the Connecticut Department of Children and Families (DCF), provided valuable insights and strategies, empowering us all to take action.

“Anyone who works in the transportation space, whether they are in transit, on the rail side, aviation, or in maritime — they are often the eyes and the ears on the ground in being able to stop human trafficking,” said Commissioner of the CTDOT, Garrett T. Eucalitto. “The more we learn about this issue and begin to recognize the signs of human trafficking, the more we can alert law enforcement when we see something wrong.”

CTtransit's operations cover over 25 million local miles annually, including four million miles on the CTfastrak alone. With over 20 million customers boarding buses annually, our professional operators play a vital role in the community, providing opportunities and making a difference in the lives of our customers. “We want people to be good witnesses,” said Captain Katherine Coney, CSP. “If the operator sees something (out of the ordinary with a regular customer), or if they’re unsure – we ask that they call 911.”

The "see something, say something" mentality is not just a slogan; it's a commitment. It's a commitment to our communities, to our safety, and to the fight against human trafficking.

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The CSP cannot start an investigation or build a case unless they know where to look. As a 'good witness', you play a vital role in this. You collect detailed information like license plate numbers or visual markers about a suspicious vehicle (bumper stickers, make, and model).

You also gather detailed information on suspected traffickers, such as height, hair color, description, etc.

Your responsibility is not to interfere, but to give authorities an accurate account of what you saw.

It's easy to look at a small state like Connecticut and think, "Human trafficking couldn't possibly affect us.

That only happens in other places."

However, the dangers of human trafficking are very real in the Nutmeg state. In 2024, the DCF received over 300 reports of human trafficking.

After the pandemic, when our behaviors shifted increasingly online, these numbers have only risen.

NBC Connecticut reports that adult sex trafficking cases in our state are likely underreported.

“A lot of this (criminal activity is happening) online, but oftentimes our youth or vulnerable populations are using our transportation systems and networks to get from place to place,” said Louie Greek (TAT). “These are opportunities for our frontline workers in transportation to identify the potential for human trafficking."

"By providing training, resources, and information to those critical workers, we can help them identify this problem as it relates to the transportation industry.”

What are common “red flags” to watch for when on the

L to R: Tammy Sneed, Connecticut Department of Children and Families Captain Katherine Coney, Connecticut State Police (CSP)

L to R: Garrett T. Eucalitto, Commissioner of the CTDOT; Captain Katherine Coney, (CSP); Tammy Sneed, Connecticut Department of Children and Families

What are common “red flags” to watch for when on the road? Tammy Sneed, Connecticut DCF, outlined examples below of what to watch for.

Human Trafficking Red Flags include but are not limited to: •

Appearance Inadequately or inappropriately dressed for their present situation Poor hygiene and/or malnourishment Signs of mistreatment - can be sublet (i.e., bald patches)

•

Interactions Scripted Communication Inconsistencies in stories Over presence and controlling companion

•

Material Flags Unexplained gifts or items of value Hotel business cards, escort service business cards, hotel key cards Number of condoms, sex paraphernalia, excess amounts of cash, or multiple cell phones

Additional red flags and resources can be found on the Connecticut DCF website.

By equipping frontline transportation professionals with the proper tools to recognize and report suspicious activity, we are reinforcing their responsibility in the fight against human trafficking. Their commitment to action and training can make a meaningful difference and protect vulnerable populations.

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TESTIMONIALS:

REAL VOICES THAT INSPIRE US

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CTtransit TRAINERS COMPLETE'ELITE' TAPTCO PROGRAM CTtransit trainers across all three divisions have successfully completed Transit and Paratransit Company (TAPTCO) certification training. As a result, CTtransit can proudly contend that it upholds the highest safety standards in the industry.

The safety professionals at TAPTCO have developed bus operator training programs for over three decades, aimed at minimizing accidents and enhancing the safety of both operators and customers. According to their website, more than 450 agencies and “almost every major contractor” incorporates TAPTCO training courses to strengthen safety initiatives.

"This training is part of CTtransit's plan to enhance our safety culture," said Superintendent of Safety + Training Teaun Winton. "Everyone must be on the same page because safety is our top priority."

The program is designed to better prepare professional operators for on-the-road driving. Lessons cover how to properly conduct a pre-trip inspection, what to check to ensure the vehicle is safe to operate, and strategies for identifying defects—such as tire wear—that should be reported to the Maintenance team.

The TAPTCO program focuses on preferred outcomes and changing operator behavior to avoid unsafe practices. This program addresses the 18 unsafe behaviors that lead to "almost every accident," and its mission is to mitigate those risks by increasing awareness.

"Having that certification speaks volumes," said Training Manager Hector Roman. "It's an honor, it sets a standard.

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The certification in front of your title carries weight. It's an extensive program." Stamford was the first division to witness the TAPTCO certification of their trainers.

One anonymous testimonial provided by TAPTCO shares that, “Accident frequency has already reduced 20% (after graduating from the program).”

"Operators should feel a sense of pride that they have completed (this training) and have been given the tools and resources to be successful on the road," said Superintendent of Safety + Training Andrew Felix.

"It is the most elite training program," said Director of Safety + Training Laura Williams, who applauds the program for its focus on providing quality customer service.

The TAPTCO certification training signifies an important milestone in the organization’s commitment to safety and excellence. By equipping trainers with advanced skills and strategies, CTtransit is building a stronger culture of safety within the company. This certification raises the bar for service and professionalism in the transit industry.

Photos taken during the TAPTCO certification reception in Stamford.

C O N G R AT U L AT I O N S G R A D U AT E S

TA P TC O S A F E T Y L E A D E R S H I P T R A I N I N G

HARTFORD Lawrence Campbell #11784 Jamal Clark #13178 Nancy Lugo-Parks #13060 Shanelle Maddox #13199 Ashley McBride #13093 Aida Mendoza #13258 Vidalys Pino #13484 Antonio Silva #11885 Michael Stevens #13500 NeJaughn Ware #13392 Kenneth White #11818 Erica Zayas #13095

NEW HAVEN Robert Benton #739 Ashley DeJesus #142 David Mercado #746 Jermaine Mattis #786 Andrea Moore #785 Tempest Nesbitt #6098

STAMFORD Arturo Lundi Jimenez #8014 Ivan Martinez #2152 Manuel Moyano #2153 Victor Padilla #2116 Page 38

HOLIDAY REWIND

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Jo Ann Robinson (1955) This call to action by Jo Ann Robinson mobilized Alabamans to join the Montgomery bus boycott led by Dr. King.

PLEASE STAY OFF

ALL BUSES ON MONDAY

Another Negro woman has been arrested and thrown in jail because she refused to get up out of her seat on the bus for a white person to sit down.

It is the second time since the Claudette Colvin case that a Negro woman has been arrested for the same thing. This has to be stopped. Negroes have rights, too, for if Negroes did not ride the buses, they could not operate. Three-fourths of the riders are Negroes, yet we are arrested, or have to stand over empty seats. If we do not do something to stop these arrests, they will continue.

The next time it may be you, or your daughter, or mother.

This woman’s case will come up on Monday.

We are, therefore, asking every Negro to stay off the buses Monday in protest of the arrest and trial. Don’t ride the buses to work, to town, to school, or anywhere on Monday.

You can afford to stay out of school for one day if you have no other way to go except bus. You can also afford to stay out of town for one day. If you work, take a cab, or walk.

But please, children and grown-ups, don’t ride the bus at all on Monday.

WHY WE

SHARE

Happy Birthfay Dr. King!

In honor of Dr. Martin Luther King Jr. we reflect on the Montgomery Bus Boycott

The Montgomery Bus Boycott was a pivotal moment in American history, and Jo Ann Robinson’s message (see other side) was a crucial spark that ignited the movement. Robinson’s call to action and Dr. King’s inspiring leadership united people in the fight against injustice, a narrative we are all part of.

Let this remind us of public transit’s profound impact on the world. It’s an invitation to reflect on our journey, the sacrifices made to ensure that public transit serves everyone equitably, and the progress still ahead.

By highlighting Robinson’s message for Dr. King’s birthday, we honor the bravery of those who fought for justice and encourage everyone at CTtransit to see their role as part of a larger, ongoing story: how we treat our valued customers matters.

Our goal with this story is to kindle your spark for how we serve our community 365 days a year. Our actions or inactions can create ripples that significantly impact the future.

Riding with Dr. King

MARTIN LUTHER KING JR. DAY

Side A and Side B

Please see other side to better understand how this message connects to our work at CTtransit.

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HOLIDAY REWIND

CLICK HERE TO WATCH NEW HAVEN HISTORIAN MICHAEL MORAN EXPLORES THE ROLE OF PUBLIC TRANSIT IN THE CIVIL RIGHTS MOVEMENT

CLICK HERE TO WATCH VIDEO HIGHLIGHTS

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HOLIDAY REWIND

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HOLIDAY REWIND

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C O N G R AT U L AT I O N S

J A N U A RY S A F E T Y W I N N E R S

NEW HAVEN

STAMFORD

Angel Bigio #6112 Clarissa Dominic #6012 Kenneth Kee #6045 Kontour Keitt #6070 Jose A. Logan #6115 Fritz Noel #6085 Debra Neepaye Reese #6110 Tenicia Smith #125

Jean Coimin #8031 Veronica Chavers #1938 Babul Das #2137 Charles Severo #1931 Stacey Vaughn #1966

HARTFORD Giordahno Ainzuain #13318 Gina Bouchard #13073 Garrett Brown #13162 Carmen Cotto #13020 Sharonica Courtland #13330 Barrett Devon #11695 Milagros Garcia #11839 Laura Guy #13158 Jonathan Hakian #13284 Emmanuel Hart #13118 Muhammed Hussain #13488 Deon Isaac #13305 Gregg Johns #13002 Seaton Lawrence-Jack #13126 Marc Lee #13217 Ada Lopez #13024 Robert McCormick #13155 Kervin McKinnis #11656 Militza Mercado #13354

Ymer Merja #13412 Luan Mete #13442 Mark Murray #13151 Louise O'Bright #13103 Jamaa Parks #13503 Valeryn Perez #13462 Martin Pernoi #11898 Rolandi Sheno #11804 Bertram Stephens #13454 Michael Stevens #13500 Luis Vega #13240 Sunanda Walpola #13453 Peter Williams #13135 Erica Zayas #13095

2024 VIDEO YEARBOOK IN THE REAR-VIEW

CLICK HERE TO WATCH HIGHLIGHTS

2024 has been a journey to remember!...

Thank you for riding with us and being part of the CTtransit family. Here’s to an even brighter 2025!

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CONTRIBUTORS CONTRIBUTORS THOMAS E. STRINGER JR. THOMAS E. STRINGER JR. KEVIN MELENDEZ KEVIN MELENDEZ Executive Viber / General Manager

Vibe Copy Editor / Assistant General Manager Vibe Copy Editor / Assistant General Manager

GLORIA JENVILLE Guest Viber / Retired Professional Operator

Guest Viber / Administration Executive Assistant

COUNT THE ORBS Bumble bee inspired orbs are scattered throughout this magazine, did you spot them all? The first person to correctly ID how many bumble bee orbs are hiding wins a prize. Happy searching! Hint: we do not count any orbs depicted in photos.

Send your guess to: communications@cttransit.com

VANESSA P. BROOKS, MA Viber-in-Chief / Executive Director of External Affairs

Vanessa is a seasoned leader with extensive experience in marketing, communications, and community engagement.

She is dedicated to achieving measurable results and has expertise in customer experience management, public affairs, sponsorship development, and performance leadership across multiple disciplines. She is passionate about promoting sustainable transportation solutions and enhancing the overall transit experience for Hartford and surrounding communities.

Vanessa spearheads innovative marketing campaigns, formulates comprehensive communication strategies, and cultivates robust relationships with key stakeholders to support CTtransit’s mission and vision. Vanessa’s academic background includes a Master of Arts in IndustrialOrganizational Psychology from the Chicago School of Professional Psychology. She is also a proud member of Alpha Kappa Alpha Sorority, Inc.

LUKA BETSEY

Designer of Vibes / Creative Services & Graphic Designer

Luka Betsey, is a talented graphic designer and Hartford native, received a bachelor's degree in graphic design from Central Connecticut State University (CCSU). Luka has a passion for design and has worked in various work-study roles across several CCSU departments, developing skills in visual communication. Luka's expertise moved to LAZ parking, where more impactful designs were created. Passionate about aesthetics and storytelling, Luka brings innovation and love to every project. Outside of design, Luka adores Sassy, a 14 year-old cat who has been a beloved companion through the years.

ISABELLE BROWN

Head Vibes Strategist / Multimedia Manager

Isabelle is a 2020 graduate of the University of Hartford with a Bachelors in Communication with a double emphasis in Advertising & PR and Media Strategies. She began her professional journey working for a nonprofit organization specializing in paratransit, vanpools, and commuter benefits programs. Her career move to CTtransit shifted her focus from vans to buses. In her work as CTtransit’s Multimedia Manager, Isabelle is responsible for digital communications through our social media platforms and website. Isabelle loves writing, crocheting, exploring nature throughout Connecticut, coffee, and animals.

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KENNY FACEY

Vibe Views / Videographer / Photographer

Kenny is a proud Jamaican who packed up and moved to the USA to turn his entrepreneurial dreams into reality! By day, he's a passionate cinematographer with nearly five years of experience capturing life’s most memorable moments on film.

By night (or whenever the party calls), he's spinning tunes as a DJ with his own wedding company. When not behind the camera or the decks, you’ll find him outside, fishing, playing soccer, and soaking up everything nature has to offer!

MICHAEL McKIERNAN

Art, Graphics & Vibes / Brand & Communications Manager

Michael arrives at CTtransit with over ten years of experience in Marketing and Communications. A man of many marketing “hats,” Michael’s photos have been featured in the Hartford Courant and Connecticut Magazine, and his videos have been featured on Broadway.com and Playbill.com. He was the lead designer for the Connecticut Critics Circle Awards two years in a row, and has been recognized by the Greater Hartford Arts Council for his audience-building and brand management expertise. Michael is happily married, has two wonderful kids, and one roomba.

KENNY FACEY

Vibe Views / Videographer / Photographer

Kenny is a proud Jamaican who packed up and moved to the USA to turn his entrepreneurial dreams into reality! By day, he's a passionate cinematographer with nearly five years of experience capturing life’s most memorable moments on film.

By night (or whenever the party calls), he's spinning tunes as a DJ with his own wedding company. When not behind the camera or the decks, you’ll him outside, fishing, playing soccer, and soaking up everything nature has to offer!

2025 National Transit Employee Appreciation Day