CTpulse (April-June 2025)

SERVICE THAT POPS! We are living in exciting times at CTtransit. Our team is on the move—going above and beyond in the communities we serve.

This edition of CTpulse is dedicated to those of you striving to be the best version of yourselves. Inside, you will find inspiring stories of excellence, including a spotlight on our groundbreaking partnership with the Connecticut Department of Transportation (CTDOT) and the Connecticut State Police (CSP), which is transforming the way we keep our valued customers safe. Let’s not forget to celebrate CTfastrak’s historic 10th anniversary—ten years of delivering excellence and serving communities along the guideway. This is a milestone we can all be proud of.

Our service “pops” just like the red, white, and blue sweet treat on the page before you. We designed a cover that bursts with the same excitement we are feeling about these stories before you, which “pop” with bright ideas that light up the page. CTtransit today is vibrant, bold, and dedicated to delivering quality service.

Turn the page and read about Professional Operator Amani McCrae, whose exceptional customer service saved one elderly couple from a potentially dangerous day. Next, set your cameras to flash as we shine a spotlight on Safety & Training’s Dominic Pinnock, whose journey from transit vlogger to safety expert reveals the passion and talent within our ranks.

Together, we will continue to conquer new challenges and build a future that is refreshing for the mind, body, and spirit.

We are creating moments that stand out and achievements that reverberate. The CTtransit team is popping off the page–bringing the heat, and just in time, for a cool, refreshing treat!

Stay Inspired,

Vanessa P. Brooks, MA Viber-in-Chief PAGE 2

CT STATEWIDE ROADEO

JUNE 8, 2025

TABLE OF CONTENTS 6

CTtransit Hartford Customer Service Moves

8

A New Haven Claims Story

10

Ahmad Abdulrahim: Your Ego Can Heal Faster Than You Can

12

CTfastrak: A Decade of Exellence

16

Amani McCrae: How One Small Act of Kindness Saved the Day

18

Memo to You: FMLA Overview

20

Dominic Pinnock: From YouTube Star to Training Expert

22

‘Transit Day’ Empowers Seniors to Ride

24

Willie Byrd: 30+ Years of Service

28

CTfastrak Collaboration Improves Customer Safety

32

Samuel Scovill: Jeopardy! Champion

34

Bring Your Child to Work Day Recap

36

Cathy Gerke: Building Community

38

Exciting CT Statewide Transit Roadeo Results

41

Introducing Transit on the Move

43

April Safety Message

44

Holiday Rewind

54

Retiree Announcement

56

April Safety Winners

58

Meet the CTvibes Team

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TOM TALKS At CTtransit, our mission is bigger than transportation—we are in the business of movement, connection, and purpose in everything we do. Every journey we facilitate, and every route we operate is a testament to the significance of our work. It is about finding direction in our lives, communities, and careers, and you, our employees, are at the heart of this mission.

What direction are you headed on life’s highway? I encourage each of you, whether active or retired, to reflect on what drives you. What fuels your passion? What propels you forward? Find your true north. Service is at the core of everything we do, shaping the world around us in both big and small ways. Whether it is lending a hand to a colleague, guiding a customer, or contributing to the greater good, small acts of service create a lasting impact.

The growth potential is limitless. It comes from staying curious, stepping beyond routine, and engaging with the world around you. This season is an opportunity to explore and learn more about our industry, our environment, and the people who make this organization thrive. Every interaction is a chance to inspire and be inspired, and your personal growth fuels our collective journey.

In this volume of CTpulse, we highlight individuals who embody service that pops—innovative, impactful, and inspiring. From a volunteer strengthening their community to a supervisor revolutionizing the way we teach safety and training, their stories remind us that service is not just a job—it is a commitment to shaping a better future.

I invite you to share your journey. Your story is a thread that weaves us together, fostering connection and growth. The simplest conversations often lead to the most meaningful discoveries.

They say life is not about the destination but the journey. Where will yours take you? The seeds of opportunity are planted—now is the time to flourish.

Wishing you a season filled with purpose, movement, and service that truly pops.

Happy Summer!

Thomas E. Stringer Jr. General Manager

CTtransit HARTFORD CUSTOMER SERVICE MOVES TO UNION STATION CTtransit is excited to announce that its Hartford Customer Service Office has officially relocated to Hartford’s Union Station, significantly increasing accessibility for our valued customers.

This move brings CTtransit closer to the community, making it easier for customers to receive convenient, high-quality service.

Hartford Union Customer Service Front Entrance

“This is a remarkable opportunity,” stated General Manager Thomas E. Stringer Jr. “Our new location at Union Station places CTtransit at the core of Hartford’s transportation network, enabling us to be more involved and accessible to the community we serve.”

Union Station’s central location in downtown Hartford offers a seamless connection between CTtransit’s local and express bus services, regional transportation providers, and rail services, making it easier than ever for customers to access transit information, purchase fare passes, receive in-person assistance, and stay connected across Connecticut. According to Amtrak, Hartford Union Station recorded an annual ridership of 280,960 people in 2024, reinforcing its role as a key regional transit hub.

The early response from customers has been overwhelmingly positive, with one CTrail customer commenting on how convenient access is during his morning commute.

“For some of our customer service team members, this move is particularly meaningful,” said Diana Franklin, Customer Service Operations Manager. “They have dedicated 20 to 30 years serving Hartford at the Customer Service Office’s previous location on Leibert Road. While this is a time for reflection, we all recognize that this move is necessary and beneficial—especially for our customers.”

With this transition, CTtransit reaffirms its unwavering dedication to the customer experience and bolsters its role within Hartford’s growing transportation network. The new Union Station location provides greater accessibility, convenience, and connectivity for all valued customers.

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Hartford Union Station Front Entrance

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JUST ONE THING AT A TIME

A New Haven Claims Story

If you ask Anna Foley and Phil Madonna Jr. how they manage a mountain of claims work for CTtransit’s New Haven division—and now, the entire state—they’ll both tell you the same thing: “Just one thing at a time.”

That’s the unofficial motto of the Claims department, and it has never been more fitting than right now.

“I’M PROUD OF THE WORK WE DO.” - ANNA FOLEY SENIOR CLAIMS OFFICER

As of January 1, 2025, Foley and Madonna’s process. They need to gather as much detail as four-person team, including Beverly Jenkins and possible because they may be called upon to Mielynn Gamble, is now responsible for answer the tough questions and confirm what statewide subrogation for Connecticut’s public actually happened. transit system. That’s in addition to covering Hartford, New Haven, and Stamford. That means they That attention to detail is crucial—especially when are helping recover repair costs when a taxpayer money is involved.

CTtransit bus—or one from agencies like DATTCO, Peter Pan, or Norwalk Transit—is hit or “I’m proud of the work we do,” said Foley. “These damaged by another party. It’s a big responsibility, are taxpayer dollars that we are responsible for. but Foley and Madonna approach it with the same We need to be good stewards of that diligence, collaboration, and good humor they responsibility.” bring to their work.

“It’s a big shift,” said Foley. “But we’ve always said: one thing at a time. That’s how we approach everything.”

Taking on statewide subrogation means building new relationships with other agencies, some of which are much smaller and operate differently.

But the collaboration has come easily.

Foley has been with CTtransit for nearly 34 years. “In all my years, I’ve never had an issue reaching Madonna joined six years ago, following in the out to another transit company,” said Foley. footsteps of his father, a longtime CTtransit “Everyone’s been great to work with.” technician — Phil Madonna Sr. Their days involve reviewing operator reports, photos, videos, and police statements for any incident involving a bus. “Someone could fall on the sidewalk and contact us,” said Foley.

“We collect all that information.”

Previously, the Claims team handled most cases in-house. While many are sent to a third-party insurer, the CTtransit team still gathers the initial information and stays involved throughout the

Madonna agrees. “It’s a testament to our work that we’re now trusted to take on subrogation for the entire state. That’s no small task. But we’re up to it.”

Their teamwork, focus, and pride in their work keep the department running smoothly, even as they embrace new challenges.

“Just one thing at a time” is the motto—and it is working.

Pictured: Transportation Superintendent, Ahmad Abdulrahim

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YOUR EGO CAN HEAL FASTER THAN YOU CAN

Transportation Superintendent Ahmad Abdulrahim

Across the nation, operator assaults are on the rise. According to the National Transit Database, these incidents jumped more than 121% in 2023 alone. A 2022 Urban Institute study found that assaults on transit workers have tripled over the past 15 years. The trend is alarming and deeply personal for CTtransit Transportation Superintendent Ahmad Abdulrahim.

Abdulrahim is putting together a scrapbook of news clippings about operator assaults to use as an intervention tool. “My goal is to help operators understand these events can happen to them on any given day,” he said. “I want to stress the importance of de-escalation and self-control.” The scrapbook is sobering. It documents assaults across the country, including one incident that still haunts him: an operator was tragically killed after enforcing a fare policy. “It’s not worth anyone’s life over a dollar and a quarter,” Abdulrahim said. “That operator had family, loved ones, a good life ahead of them—and one decision changed that forever.”

Each story in the scrapbook is paired with de-escalation tips. “I’m not making these stories up,” he said.

“We need to make mental health prioritization and de-escalation a part of our culture.” For Abdulrahim, the answer lies in empathy. “We don’t know what frustrated customers are going through,” he said.

“They may be dealing with the loss of a loved one, a job setback, or a mental health crisis. Operators should not be the outlet for that release.”

Professionalism is more than a job requirement; it is a moral responsibility. “We’re professionals. We get certifications and training,” Abdulrahim said. “Some people won’t be in the right mental space, and we have to identify that immediately.” Some of the most unsettling entries involve operators stepping out of line—getting physical, engaging with students, or following angry customers off the bus.

Instead, he advises operators to rely on safety protocols, discreet alarms and code words that silently alert dispatchers. “Avoid getting in a customer’s personal space,” he said. “That may be perceived as an attack.”

And when ego takes over? Abdulrahim offers this truth: “Your ego can heal much faster than you can.”

He knows this from experience. Growing up in New Haven, he worked in customer-facing roles from retail to mail delivery. He studied business and psychology and even served as a hospital security officer, a high-pressure job that taught him the power of calm and kindness. “You know when a customer gets on the bus and looks down, give them a smile and say, ‘I’m happy you’re on my bus,’” he said.

“Customer service is free.”

Small gestures matter. “There have been incidents where a customer complains because they said good morning to the operator and didn’t get it back,” he said. “These are small things, but they have a profound impact. It’s fundamental.”

For Abdulrahim, the scrapbook is not just a collection of headlines, it is a call to action. A tool that turns tragic stories into teachable moments.

“That one- or two-minute escalation may mess up a lifetime,” he said. “The risk is too high, and there is no reward, because you don’t win.”

In the end, his message is simple: “We have to service our community, and we have to stay safe doing it.”

CTfastrak : A DECADE OF EXCELLENCE

One decade ago, CTfastrak launched with an ambitious vision: to establish itself as a leading bus rapid transit (BRT) system connecting New Britain and Hartford. Today, with millions of satisfied customers and millions of miles driven, CTfastrak stands tall as the number one ranked BRT in America, according to the Institute for Transportation and Development Policy.

“For the past 10 years, CTfastrak has transformed public transportation in Connecticut by providing efficient, reliable service that connects communities and supports local businesses,” said Connecticut Department of Transportation Transit Administrator Lisa Rivers. “It has become an essential part of our transit system, and we are excited to continue building on its success for years to come.”

PAGE PAGE 12 12

CTfastrak has earned its reputation as a staple of the community it serves, proving to be more than just a transit system—it is an environmental lifeline and catalyst for economic development.

At its core, CTfastrak is about service.

CTfastrak helps commuters reach job opportunities, students get to class, and provides families with access to food, shopping, healthcare, and entertainment CTfastrak is a reliable resource for everyday opportunities.

That service also includes an established commitment to the well-being of its customers. “Our main responsibility is to care for our customers,” said Superintendent of Transportation John Moise.

“This is a role that we take seriously, emphasizing it with all of our employees.”

CTfastrak has played a role in saving lives by identifying customers who may be experiencing a heart attack or stroke and contacting emergency services immediately.

During the pandemic, CTfastrak essential workers were on the front lines, distributing masks to customers in need.

Beyond transportation, CTfastrak has value as a catalyst for substantial economic development.

According to CT Insider, the system has prompted the development of 700 housing units near the guideway, with an additional 1,300 units planned. This growth represents a significant $588 million in construction investment and has added $33.5 million in appraised property value, a clear indication of the economic potential that CTfastrak holds for the future.

“CTfastrak has been a game-changer driving economic growth and revitalization along its corridor,” said CTtransit General Manager Thomas E. Stringer Jr. “The transit-oriented development we have witnessed—including new housing and businesses—demonstrates the value a reliable transit system offers.”

CTfastrak isn’t just about taking customers from station to station—it’s about transporting them to the places they love. Through CTfastrak and adjoining CTtransit lines, customers can access some notable regional destinations, including: · XL Center and Dunkin’ Park for sports and entertainment · Parkville Market and Gastropark for food · Central Connecticut State University (CCSU) for higher education · Amazon and Aetna for employment · Westfarms Mall and Copaco Shopping Center for retail · UConn John Dempsey Hospital for healthcare · Hartford Union Station for additional travel beyond Connecticut Pictured: Left to Right (Senator Richard Blumenthal, CTDOT Commissioner Garrett Eucalitto, Governor Ned Lamont)

PAGE 14

Additionally, CTfastrak continues to strengthen its relationship with the Connecticut State Police (CSP) through real-time monitoring and direct law enforcement support.

“We have forged an amazing partnership with the Connecticut State Police,” said Assistant General Manager of Safety, Security & Technical Training Christopher DeGrave. “Having an office for them at the base of the CTfastrak in Union Station and another at the newly renovated New Britain station provides us with a centralized hub for law enforcement to monitor activity, quickly respond to incidents, and collaborate with CTtransit to ensure the safety of our customers and operators.”

As the calendar turns and CTfastrak rides into the next decade of service, exciting developments are on the horizon. Among the potential developments include the exploration of seating upgrades at stations, to enhance comfort for valued customers. Additionally, early discussions are underway to consider redesigning station layouts to better serve the public and promote safety.

Technological upgrades for IT systems are also on the table, to improve surveillance cameras and install digital displays to provide real-time updates for customers.

“We are constantly re-evaluating our system and searching for opportunities to enhance the overall customer experience,” said Assistant General Manager of Transit Services Patrick Cooney.

CTfastrak has proven that a transit system can provide more than just transportation—it can be a vital community resource. With its unwavering commitment to customer service and public safety, CTfastrak promises to build on the strong foundation established and remain an indispensable part of the region it serves.

WATCH VIDEO HIGHLIGHTS FROM THIS EVENT

Pictured: Professional Operator, Amani McCrae

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AMANI McCRAE:

HOW ONE SMALL ACT OF KINDNESS SAVED THE DAY On an unseasonably hot spring day, Ritchard Cable and his wife found themselves struggling under the 90-degree heat after dropping off their car in West Hartford, CT. They had begun the two-mile walk home when the heat became overwhelming. As the elderly couple paused at a local bus stop, CTtransit Professional Operator Amani McCrae pulled up beside them.

The Cables, tired and visibly overheated, asked about the fare. “Eighty-five cents,” McCrae replied.

But when the couple realized they had forgotten their wallets, they turned to leave—until McCrae waved them back on board. “I don’t know what’s going on with these people; they could be going to a life-changing appointment or interview,” McCrae later explained. “That’s why it was no big deal.”

For McCrae, this small kindness came naturally. Still mourning the recent loss of his grandmother, he said, “It made me think, that’s probably someone’s grandma. One nice deed might go extremely far.” Before they got off, he even handed the couple transfer tickets for their return trip. Mr. Cable was touched: “That really put the cherry on the ice cream. I even kept that transfer as a memento for a while.”

The gesture may have been simple, but it meant everything. “We walked a third of a mile and were completely heat stroked,” Mr. Cable said. “I don’t know what would’ve happened had we not caught that ride.”

CTtransit General Manager Thomas E. Stringer Jr. later commended McCrae’s compassion. “This is a true example of the type of customer service that we expect our employees to provide, but more importantly, how we expect people to treat each other in a time of need.”

McCrae was not seeking praise. “You just want to know that what you’re doing is working, and that it’s a good thing,” he said.

The Cables were grateful for McCrae’s grace, the ride, and the cool air. “It was like sitting in a movie theater, you know? We struck it rich,” said Mr. Cable.

McCrae credits his mother with teaching him to notice when others need help. Thankfully for the Cables, he inherited that same gift. His small act of kindness turned a potentially dangerous walk into a moment the Cables will never forget.

If you are out for a week or more for your own illness, you will need to do the following:

If you are using intermittent leave, you will need to do the following:

•

Notify your supervisor

•

Notify your supervisor

•

Call AbSolve and apply for FMLA

•

Call AbSolve and apply for FMLA

•

Contact Sebastian in Payroll and find out how much sick time you have available

•

•

If you have enough sick time to cover your absence, you are done

Notify your supervisor and HR if you are going to use any of your sick or vacation hours for the leave

•

Contact Aflac to apply for CT Paid Leave

• •

Contact your supervisor whenever you are using intermittent leave and let them know how you want to be paid for the time

•

Notify AbSolve that you are taking intermittent leave within 24 hours

•

Notify Aflac if you want to be paid by CT Paid Leave

If you don’t have enough sick hours to cover your absence, follow these additional steps...

• •

Request Short-term Disability forms from Sebastian Contact Aflac to Apply for CT Paid leave

What are my responsibilities while on FMLA leave?

If you are out for a caregiver leave, you will need to do the following:

•

Keep in touch with CTtransit with any updates related to your leave

Call AbSolve and apply for FMLA

•

•

Notify your supervisor and HR if you are going to use any of your sick or vacation hours for the leave

Provide timely updates on your status and expected return

•

Adhere to any reporting requirements and procedures set by your Department Supervisor

•

Contact Aflac to apply for CT Paid Leave

•

You can use up to 80 hours of sick time per year for caregiver leave

•

Notify your supervisor

•

Important Numbers: AbSolve FMLA:

800-401-2691

CT Paid Leave (Aflac)

877-499-8606

Standard Insurance (Short Term)

800-426-4332

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Loans

The 401(k) plan now allows you to borrow from your account balance. To do so please access your account online at benefits.ml.com and click on the View loan options link.

Some of the loan terms include:

• Maximum of one loan outstanding at any time • Maximum loan amount of 50% of account balance, up to $50,000 • Repayments through weekly payroll deductions back into your 401(k) account • Repayments last from one year up to five years* (* residential loans for purchase of primary residence may be repaid up to fifteen years) • Interest rate of Prime Rate + 1%

In-Service Withdrawal Frequency The 401(k) plan now allows for an in-service withdrawal once every 90 days. In-service withdrawals include distributions for those who have attained age 59 ½ , loans (one at a time), and hardship withdrawals.

Increased Catch Up Contributions Limits The SECURE 2.0 Act has introduced increased limits to Catch Up contributions (for participants over the age of 50).

In 2025, for eligible participants, the catch-up limit increases to $11,250 (150% of the age 50 catch-up limit of $7,500).

The increased limit is available in the calendar year a participant turns 60 and will no longer be available the calendar year a participant turns 64.

Frequently Asked Questions

What are the advantages of borrowing money from my 401(k)?

A loan allows you to avoid paying the taxes and penalties that come with taking an early withdrawal. Additionally, the interest you pay on the loan will go back into your retirement account, although on a post-tax basis. A 401(k) loan also won’t require a credit check or be listed as debt on your credit report.

What are the risks of borrowing from my 401(k)?

If you leave the company, you will have to repay your loan in full in a very short time frame.

However, if you can’t repay the loan for any reason, it’s considered defaulted, and you’ll owe both taxes and a 10% penalty on the outstanding balance of the loan if you’re under 59½. You’ll also lose out on investing the money you borrow in a tax-advantaged account, so you’d miss out on potential growth that could amount to more than the interest you’d repay yourself.

Retirement Benefits department (860) 707-1280

Financial advice questions (860) 728-3526

For Merrill Lynch Benefits OnLine® (800) 229-9040

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DOMINIC PINNOCK:

From YouTube Star to Training Expert Before he had a YouTube following, before he was CTtransit’s Training Manager—Dominic Pinnock was just a kid in his grandfather’s truck in Jamaica, listening to stories.

“I spent a lot of time in my grandfather’s truck,” said Pinnock. “He used to haul sugar cane to the factories, and I’d ride along, listening to him talk about work, about life… everything.” That truck cabin was a special place. The passenger seat wasn’t just a spot for a young boy to tag along, it was where Pinnock first fell in love with large vehicles, and maybe even with teaching. Decades later, he’d find himself back in a truck cabin—but this time with a camera, filming Truckin’ with Dom, a YouTube vlog series where he shared not just the how-tos of trucking, but his perspective as a young Black driver in an industry that didn’t often reflect his voice.

“When I drove a tractor-trailer, there were a lot of YouTubers,” said Pinnock. “But none of them were like me… I gave people a different perspective.”

Truckin’ with Dom has over a thousand followers and video views in the thousands. His most-watched video is 11 minutes long with over 16,000 views, featuring Pinnock touring an Academy bus.

What began as a way to show friends and family what he was doing on the road quickly grew into something more. His love for vehicles and gift for storytelling collided naturally on YouTube.

“It caught traction,” said Pinnock. “People from all over were commenting, asking questions. Some even got into trucking because of the videos.”

What made Pinnock’s content stand out wasn’t just that he was accident-free and knowledgeable. It was that he was real. He detailed the day-to-day: fueling the truck, sliding tandems, connecting trailers. He answered questions thoughtfully and never compromised his values or his company’s trust.

“I always made sure everything was above-board,” he said. “If there were ever a concern, I’d reach out to marketing or HR.” More than anything, Pinnock used the spotlight to teach—something that has followed him into his role now, training CTtransit’s next generation of operators.

“When I embody training and teaching, I believe in treating people well,” said Pinnock. “Greeting them with dignity, welcoming them on board, greeting them with a smile.” For Pinnock, teaching is more than technique—it’s about creating a culture of respect and readiness. “Whether they’re working with me or out driving a bus, I have to make sure they have the tools to do it safely.”

Now, instead of educating an online audience from a truck cab, he’s equipping new operators in the classroom—still sharing knowledge, still paying forward the lessons from his grandfather’s passenger seat.

“Teamwork is the epitome of good,” said Pinnock. “Being selfish, one dimensional, not letting everybody put their spices in—that’s a pretty tasteless meal.”

“I’ve always been a trainer,” continued Pinnock. “I’ve always wanted to set people up for success. I have to make sure they have the tools and can work safely, you know?” 10-4, we hear you loud and clear.

‘TRANSIT DAY’ EMPOWERS SENIORS TO RIDE CTtransit BUSES Sometimes, all it takes is a little encouragement—and maybe a buddy—to try something new. For many seniors, boarding a public bus for the first time in years (or ever) can feel overwhelming. However, during Transit Day, hosted in partnership by the Greater Hartford Transit District, the Kennedy Collective, CTtransit, and the North End Senior Center, participants had the opportunity to learn, ride, and gain confidence together.

The day began at the North End Senior Center with a friendly and informative “CTtransit 101” class led by Thomas Robertson from the Kennedy Collective’s Mobility Services department. Robertson and his team regularly visit senior centers throughout the region, offering presentations and one-on-one support to help people regain their mobility and independence through public transit.

“Many seniors I meet used to drive themselves for years,” Robertson explained.

“Now that they don’t drive anymore, programs like this help them feel more comfortable (using public transit).”

His presentation covered three reasons to try transit: dependability, accessibility, and affordability.

Robertson explains that CTtransit buses follow reliable schedules—rain or shine, they will be there. Customers do not need a reservation in advance either. If you have a ticket and there is space, you can ride.

Accessibility is also a key feature. Buses are equipped with “kneeling” technology, allowing customers to board without stepping up from the curb.

They also prioritize accessible seating near the front and a wheelchair ramp that can be deployed upon request. During the live ramp demonstration at the North End Senior Center, there were audible “ohs” and gasps of appreciation from the seniors in attendance.

Another big attraction is affordability. A standard CTtransit fare costs $1.75, and customers with a Reduced Fare Transit Photo ID get additional discounts.

“If you’re unsure about a route, CTtransit’s customer service is there to help you every step of the way,” said Professional Operator Lawrence Campbell.

From there, it was time to put these lessons into practice. Participants boarded a CTtransit bus en route to the Connecticut Museum of Culture and History.

For some, this was their first trip on a city bus, and it was a success.

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Valerie Ellis from the Greater Hartford Transit District said the idea for Transit Day was born out of a desire to make that first step easier.

“Some of our seniors have never used the city bus and are cautious about trying it alone,” she said. “We thought if they had a group experience, with supervision and support, it would help them feel more comfortable. They also know that Robertson is available if they want to follow up with additional training.”

Once at the museum, participants enjoyed a guided tour before boarding the bus back to the Senior Center. During the return trip, the group played a trivia game based on Robertson presentation, and every participant answered their questions correctly.

CTtransit Transportation Supervisor Allen Taylor was also on hand to discuss the agency’s customer service approach.

“Safety first, but customer service always,” Taylor said. “We train our operators to treat every valued customer with compassion and dignity. Our customers are somebody’s mother, sister, father, brother—everybody deserves respect.”

He also emphasized that features like the wheelchair ramp are there to serve a wide range of needs. “The ramp is not just for wheelchair accessibility. If you need help, please ask. We want to make sure everyone feels supported,” he said.

By the end of the day, the impact was clear. Out of all the seniors surveyed for this event, approximately 81% said they were more likely to try CTtransit now that they are more knowledgeable about the service. Additionally, approximately 90% agreed that they now feel “more comfortable and confident” about using the bus. “(The bus ride) was nice,” said senior Katharine Brown. “I really enjoyed it.”

Events like Transit Day are more than informative—they’re empowering. They help break down barriers and build community through shared experiences. Ellis noted, “Just about across the board, attendees are more interested in using public transit after the event.”

Sometimes, trying something new is all about taking that first ride—and knowing someone is there to support you along the way.

WATCH VIDEO HIGHLIGHTS FROM THIS EVENT

WILLIE BYRD:

Reflecting on 30+ Years of Service As Professional Operator Willie Byrd sees it, his job is about much more than navigating city streets. For him, this job is about the people, it is a “vehicle” to help others.

“I’ve been a people-person all my life,” said Byrd. He found his calling in public transit with more than three decades behind the wheel. Initially drawn in by the stability and benefits of the job, he forged a career through the connections he made along the way. “The pay, the benefits, the coworkers, the customers. There are a lot of things that kept me here,” he said. “I was meant to be with people.”

For Byrd, he has shaped a career around treating people with dignity, on and off the road. His kindness shines far beyond the driver’s seat. Each Thanksgiving, he gives away 10 turkeys to those in need. Byrd has also donated over one hundred pairs of shoes in addition to food and clothes. Growing up with very little food or clothes himself, Byrd learned firsthand what it means to go without. This perspective has shaped the man he is today. Even now, when he returns to his hometown in North Carolina, he cannot help but keep an eye out for those who might need a hand. Byrd will intentionally try to get in line behind an elderly person at the grocery store so he can pay their bill if they experience an issue with payment.

“I’ll pick up the whole bill… You should see the smile on their face.”

This powerful act of building others up is the thread that runs through Byrd’s entire career. In his experience as a supervisor for other companies, he was focused on helping colleagues find confidence in their work, often with a gentle nudge forward. “I never got on them for mistakes. I would try to build people up,” he said. “If I can help (others) stay strong, they’ll be successful too.”

On the road, Byrd says that a smile or a simple hello can transform a customer’s entire day. “You can always cover up the ugly with the beauty,” he said. That philosophy has guided him on every route, and his customers have taken notice. Many bring him coffee or candy during the holidays, tokens of appreciation that mean the world to him. “It makes me feel good (to receive these gifts) because I know they’re happy,” Byrd said.

As Byrd prepares for the next stage of his career, he is proud of the relationships he has built, and the dignity he has given everyone who crossed his path. “I’m proud of being a part of this organization. It’s a good one,” he said. When he is finally ready to retire, he will head back to North Carolina, to the fishing holes he has missed and the quiet he has earned.

A lifetime of kindness and good will is not the only legacy that Byrd will leave in his wake… When asked how he would like to be remembered at CTtransit, Byrd had this to say, “They’ll remember me because I’m a master pool shooter. I’ve been labeled as the best, the best in this division.” But one thing is certain: Byrd’s legacy will endure; in every smile he sparked and every person he built up along the way.

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Pictured: Professional Operator, Willie Byrd

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TOUCH-A-TRUCK STAMFORD

COMMUNITY

STRONG!

APRIL 17, 2025

CTfastrak Partnership Improves Customer Safety & Builds Community What does it mean to feel safe on public transit?

For CTfastrak customers, safety is a friendly greeting by a supervisor or professional operator. Safety is feeling comfortable enough to ask a state trooper for directions or help. Safety is a transportation system built on care, not just the enforcement of rules.

At the heart of this belief is a collaboration among CTtransit, CTfastrak, the Connecticut Department of Transportation (CTDOT), community outreach organizations such as the Transit Homeless Outreach Project (THOP), and the Connecticut State Police (CSP). This partnership is founded on a powerful shared understanding that everyone has the right to travel safely, with dignity, and with the proper support, free from stigma. This understanding unites us all in our commitment to public transit safety.

“These relationships are essential,” said CTtransit General Manager Thomas E. Stringer Jr. “By working together with community organizations, law enforcement, and our state partners, we can protect both our customers and employees in ways that are compassionate and rooted in trust.”

If customers on the CTfastrak guideway are not

following the code of conduct or breaking the law, a trooper is prepared to intervene. However, troopers are not just stationed there to issue tickets. Their purpose is to build community by working alongside CTfastrak supervisors, assisting concerned customers, and connecting people to vital resources. Their presence is not just about enforcement but about providing a safety net for the community.

“Our goal is to get people where they need to be safely,” said CTtransit Assistant General Manager of Safety & Security Christopher DeGrave. “We want to help people. If you don’t know how to buy a ticket, we’ll show you. If you’re dealing with addiction or homelessness, we’ll connect you to someone who can help.

We’re building trust and working toward real solutions.”

The State Police presence on CTfastrak began in 2021 with support from CTDOT. They aimed to assign dedicated troopers to the system much like a residency trooper program, where the officers live in the community they serve and build relationships with transit staff PAGE 28

and customers alike. This work is centered at Hartford’s Union Station, where the troopers share space with CTtransit, and at the newly renovated operations center at the New Britain CTfastrak station. The Hartford office has been dedicated in honor of Connecticut State Trooper Aaron Pelletier, who was tragically killed in the line of duty and was instrumental in laying the foundation for this partnership.

“CTfastrak itself is a community resource,” said CTDOT Transit Security Program Liaison Diana Palmer. “It connects people to healthcare, jobs, family, and opportunity. But we can’t deliver on that promise if people don’t feel safe. The customers are our number one focus.”

Every month, CTfastrak hosts a meeting that brings together the CSP, CTDOT, CTtransit supervisors, housing advocates from THOP, and more. These conversations help align strategies, share updates, and, most importantly, build relationships to support the community better.

“We want to be part of the solution,” said Sgt. Pawel Porczak of the CSP. “We’re trying to create a better environment and make a tangible difference. We are building trust. That’s how you make progress.”

“Safety is our highest priority, and this partnership only strengthens our commitment to our valued customers and our employees.”

- Bureau Chief Benjamin T. Limmer (CTDOT) The results are evident. From responding to medical emergencies to reuniting missing children with their families, CSP and community partner teams have been there for customers in critical moments. The number of safety-related incidents, such as medical emergencies, public disturbances, and intoxication, has also steadily decreased, thanks to increased visibility and ongoing coordination. For those working on the ground, the change is personal.

One winter on the CTfastrak, a THOP outreach worker encountered a young woman whose hands were raw and red from the cold. Recognizing the urgency, she removed her gloves and handed them to the woman. Later, the woman shared that without that small act of kindness, she feared the worst. Moments like this highlight the nature of the work accomplished through this partnership.

“We’re the voice for the people who don’t have a voice,” said THOP Housing Program Manager Sara Piatti. “Someone’s going to be there for them, and we are.”

For this effort to be successful, communication is key. When new supervisors or troopers join the team, CTtransit brings everyone together to put names to faces and set shared expectations.

Troopers and supervisors have each other’s cell numbers. They talk regularly. They operate as a team.

“We all have the same mission,” said DeGrave.

“To provide safe, reliable, secure, customer-centric service.”

Pictured: Left to Right THOP Housing Program Manager Sara Piatti, Assistant General Manager of Safety & Security Christopher DeGrave, Sgt. Pawel Porczak, Professional Operator NeJaughn D. Ware

Furthermore, CTDOT is also exploring environmental design changes to make CTfastrak stations safer and more comfortable.

These still-developing plans include security focused seating configurations and improved camera sightlines that support a positive customer experience.

This partnership is a model of what public safety should look like: human-centered, collaborative, and rooted in care. As Director of Transit Operations Peter DeOrio of CTtransit put it, “One of our biggest promises to each other is that we will be safe when we come to work and when we go home. That’s not just lip service—it’s our culture.”

On the CTfastrak, safety is more than a policy; it is a practice of empathy and collaboration. It means showing up for each other and ensuring that every ride is a measured step toward compassion and community. This partnership is a daily reminder that true safety begins with care.

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Pictured: Alex Trebek (Left) Samuel Scovill (Right)

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SAMUEL SCOVILL:

Meet the Jeopardy! Champion on our Team Before joining CTtransit as Manager of Operations Planning & Projects, Samuel Scovill earned the title of three-day Jeopardy! champion. A lifelong passion for game shows fueled his journey to the iconic quiz show.

“I watched everything—The Price is Right, Wheel of Fortune, Jeopardy! —you name it,” Scovill said. One childhood memory stands out: “I was maybe nine. We were watching Final Jeopardy!

I said the answer ‘Van Gogh’ before anyone. My whole family stared at me like I was speaking in tongues.”

Scovill finally competed in Jeopardy! in 2017, preparing not just by memorizing facts, but by studying show patterns—known as ‘Pavlovs’ in the Jeopardy! community. For instance, “If you hear ‘19th-century New Hampshire politician,’ it’s probably Webster,” Scovill explained. His strategic approach paid off during the competition, as he correctly answered a Daily Double about Russian literature by recognizing a key clue: the mention of a train, which led him to Anna Karenina.

Scovill appeared in four episodes, surpassing his initial goal of winning once. “After that first win, everything else was just a bonus,” he reflected. Beyond the prize money, his Jeopardy! experience left him with lasting friendships. “There’s a real community behind Jeopardy!” he said, describing the private contestant-only Facebook and Discord groups where lifelong connections are formed.

Now at CTtransit, Scovill applies the same curiosity and strategic mindset to his work. A longtime transit advocate, his culminating college project focused on analyzing the walkability of public transit in Oklahoma City. “Increasing service quality, improving efficiency, and finding new ways to serve our customers—that’s what motivates me,” he said. Scovill first fell in love with public transit while visiting his brother in the Bay Area. “I was just hooked.”

A lifelong learner and analytical thinker with a passion for public service, he continues to seek innovative solutions that enhance transportation accessibility and efficiency.

Answer: Who is Samuel Scovill— CTtransit’s new Manager of Operations Planning & Projects?

BRING YOUR CHILD TO WORK DAY

CTtransit All Stars

CTtransit welcomed the next generation of transit leaders during its second annual Bring Your Child to Work Day, themed “CTtransit All Stars.” Stepping “onto the court” with high-energy fun, the event brought the game-day spirit to the workplace, inspiring kids to imagine a future in transit.

Gameday tipped off with a playful video featuring General Manager Thomas E. Stringer Jr. hyping himself up for a big day—à la LeBron James—before “swishing” a series of trick shots with a toy basketball in his office. As the children cheered and laughed, the tone was set—this would be a day full of energy, creativity, and meaningful connection.

From Facilities, to Safety & Training, to Operations, departments across CTtransit took the time to introduce their work to the lively and curious crowd.

Pete Medved from Facilities made a memorable entrance to the song “Jump Around,” rolling a (clean!) toilet into the room and pulling out toys and candy to teach kids what not to flush—prompting plenty of laughter. His demonstration of increasingly oversized wrenches was also a crowd favorite.

Children then went on a grand tour of CTtransit’s departments, stopping by Finance, HR, Planning & Scheduling, and more. Every stop came with treats— and a little bit of learning. “How many bus stops do we have?” one child asked.

The answer? 10,000! Another asked Tina Coleman from Operations about her favorite food (spoiler alert: pizza). In the Hartford Dispatch, the smell of freshly popped popcorn was MVP. One child said, “This is the best popcorn I’ve ever had!”

Lunch came courtesy of the “Carnival Craze” food truck, offering a custom sports-themed menu. Afterward, families returned to the conference room for a creative design workshop. Kids hand-designed their own ball caps—some inspired by Lionel Messi, others by Spider-Man—and decorated sports-themed slap bracelets and original coloring books illustrated by CTtransit’s own graphic designer, Luka Betsey.

WATCH VIDEO HIGHLIGHTS FROM THIS EVENT

The day concluded with a heartfelt awards ceremony. Each child was called up by name to receive a custom CTtransit trophy and photo with General Manager Stringer and “Head Coach” for the day Peter DeOrio, recognizing their participation and hustle.

With candy, crafts, and lots of laughs, this year’s CTtransit All Stars event did not just bring kids to work—it brought joy and a sense of belonging to everyone in attendance. The future of transit is in good hands…play ball!

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CATHY GERKE:

Building Community Through Volunteering Cathy Gerke lives by a simple but powerful philosophy: If it is to be, it is up to me. If she sees a need in her community, she wants to be part of the solution. It’s a mindset she’s carried since childhood, when she’d visit her grandmother in Maine and made it her mission to check in on elderly neighbors.

“I wanted to make sure they had a smile on their faces, you know? It’s something that makes your heart smile inside.”

Today, Gerke is a Purchasing Support Assistant at CTtransit—and a passionate community volunteer. She has been giving back since 2002, primarily through her work with the Hebron Lions.

“I believe strongly that you get more giving than you do in receiving,” said Gerke. According to her, helping your community and being a good neighbor is what life is about.

Gerke has worn many hats with the Hebron Lions, including marketing and membership. She’s been president and is one of four board directors. “I wanted to do different things in different areas so that I could help a little bit more. The more knowledge you have, the more value you can give,” said Gerke. Her latest role is co-volunteer coordinator for one of the Lions’ most significant annual events—the Hebron Harvest Fair. Over one September weekend, the fair draws up to 175,000 attendees. Events range from petting zoos to pie-eating contests, live music, and demolition derbies.

Gerke helps direct hundreds of volunteers who keep it running smoothly.

She is a steady, calm presence amid the chaos. “The number one question I get? ‘Where are the bathrooms?’ The second most popular? ‘Where’s the beer and wine tent?’” she said. When it matters most, Gerke is ready—whether reuniting lost children with parents or coordinating emergency responses. She is prepared.

That same hands-on spirit extends throughout her work with the Lions, whether she’s supporting AHM Youth & Family Services, collecting supplies for the unhoused, or helping secure a $30,000 donation to repair the Hebron Historical Society’s foundation. She especially enjoys mentoring the Leos, middle and high schoolers who join the Lions and are eager to serve. “It’s a blast to work with these future leaders, to see them grow throughout their journey,” she said.

Gerke does not volunteer for the recognition—though she has received both the Ambassador of Sight Award from the Lions Low Vision Center and a Knight of the Blind award from the Hebron Lions. “I’m happier giving my time than getting a reward.”

What keeps her going? “The inner warmth that I get from helping out, I can’t say enough about that,” said Gerke. “It’s like a brotherhood or a sisterhood. You’ve got a lot of like-minded individuals. You don’t just go there; you have the meeting, and then you go home.”

Gerke believes in action. In showing up. In leading by example. “‘Lionism’ is strength in numbers,” she said. “It’s amazing what a small group of like-minded people can do. And when the community needs us, we’re there.”

Because if it is to be, it is up to Cathy Gerke—and people like her—to make it happen.

CTtransit WINS BIG AT THE CT STATEWIDE TRANSIT ROADEO Thank you to everyone who attended or contributed to the CT Statewide Transit Roadeo yesterday!

This year, CTtransit truly embraced the slogan “Take the Reigns” by showing up and showing out in the competition. We are incredibly impressed and proud of the hard work put in by our volunteers, professional operators, spectators, and staff.

Now, without further ado, drum roll please! Please join us in congratulating our winners…

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CONGRATULATIONS TO OUR ROADEO WINNERS!

Transit Administrator (CTDOT) Lisa Rivers, presents the CTtransit winners of the 2025 CT Statewide Transit Roadeo.

ED DWYER AWARD: Juan Carpio (Hartford)

4TH PLACE 40-FOOT TRANSIT BUS: Hugo Cervantes (Stamford)

ROOKIE OF THE YEAR 35-FOOT TRANSIT BUS:

MYSTERY OBSTACLE, 35-FOOT BUS, SERPENTINE:

1ST PLACE 40-FOOT TRANSIT BUS:

MYSTERY OBSTACLE, 40-FOOT BUS, SERPENTINE:

Carlo Rene (Stamford)

Juan Carpio (Hartford)

Ivan Martinez (Stamford)

Manuel Moyano (Stamford)

1ST PLACE 40-FOOT TRANSIT BUS (TEAM): Justina Brown, Juan Carpio, Jamal Clark (Hartford)

TAKE THE REIGNS

WATCH THE 2025 ROADEO HYPE VIDEO

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Transit on the Move is a dynamic, new interview series spotlighting transportation leaders as they share insights and innovations on the road ahead for our evolving transit landscape. Here we have an excerpt from an interview of Commissioner Garrett Eucalitto (CTDOT), conducted by Executive Director of External Affairs Vanessa Brooks.

VB:

What are your top priorities as the commissioner of the Connecticut Department of Transportation for enhancing the state’s transportation infrastructure in the coming years?

GE:

I think there are a few different priorities.

We have a lot of aging infrastructure because we’re an older state. A lot of our infrastructure is on the edge of having to be replaced. We need to look at a lot of our bridges for our interstate highway system, like through all of Hartford, the viaduct on I-84 we have severe congestion problems on I-95. We need to stabilize our approach to the asset management system and continue to keep the state in good repair. We cannot have taxpayers’ costs explode, because we don’t want things to decay, and then we have to tear them down and replace them.

Let’s maintain it as long as we can. That’s one thing.

Then the other piece is focusing on our operations. We have the potential to be one of the most transit-rich states in the country.

In many ways, we already are. We have so much bus service. We have so much rail service. There’s a good opportunity to grow and reach new parts of the state that don’t have service or expand hours of operation into new routes.

Our goal should be: if you don’t want to own a car, you shouldn’t have to own a car in Connecticut. (Cars are) a big expense. What can we do to get rid of your car or lease payment, your car insurance payments, and your fuel payments? Let’s get those off your back and get you a bus pass instead.

Read More Scan This Code

CTtransit’s April safety message, “Look Ahead,” encourages increased awareness as warmer weather brings more people outdoors. With heightened pedestrian and recreational activity, operators are reminded to stay alert and proactive.

A key focus this month also includes rainy-day safety—highlighting the importance of reducing speed, adjusting mirrors, and maintaining safe distances while avoiding distractions and aggressive driving. When we plan properly, we help foster a culture of safety.

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HAPPY EARTH DAY

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WE CAN NEVER FORGET!

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FREDDY FIXER

JUNE 1, 2025

Abdularahim pictured in his Stamford office.

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TESTIMONIALS:

REAL VOICES THAT INSPIRE US

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C O N G R AT U L AT I O N S

APRIL SAFETY WINNERS

NEW HAVEN

STAMFORD

Michelle Harris # 677 Abu Bakarr Lahun # 788 Noureddine Dahbi # 131 April Riley # 6018 Latisha Johnson # 6025 Arami Rosario Borrero # 6067 Alexander Luciano Pagan # 6111 Cassandra Augustin # 6135 Giselle Cervantes # 6152 Emmanuel Almonte # 6153

Gail Ifill #1992 Terry Fogle #2104 Jonathan Jay Witherspoon #2093

HARTFORD Hernan Ayala #13408 Altin Beqiraj #13248 Jessie Booker #13467 Justina Brown #13551 Princess Colon #13196 Nestor Crespo-Villanueva #13564 Heather Donegan #13424 Loida Fernandez #11845 Justin Girard #13069 Imtiaz Joseph #13519 Ramona Barrett Janik #13242 Shanelle Maddox #13199

Christopher Medaivilla #13549 Jennifer Medina #13035 Altin Minga #11846 Luan Istrefi #13098 Carlos Ortega #11852 Rosalinda Ortiz #11679 Javier Rosado #13171 Iew Sirisavath #11671 Benjamin Sparks #13117 Eliandra Volmar-Lincoln #13479 Clyde White #13229 Orrin Wilson #11652

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CONTRIBUTORS CONTRIBUTORS THOMAS E. STRINGER JR. THOMAS E. STRINGER JR. Executive Viber / General Manager KEVIN MELENDEZ KEVIN MELENDEZ Vibe Copy Editor / Assistant General Manager

Vibe Copy Editor / Assistant General Manager

GLORIA JENVILLE Guest Viber / Retired Professional Operator

Guest Viber / Administration Executive Assistant

COUNT THE ORBS Popsicle inspired orbs are scattered throughout this magazine, did you spot them all? The first person to correctly ID how many popsicle orbs are hiding wins a prize. Happy searching! Hint: we do not count any orbs depicted in photos.

Send your guess to: communications@cttransit.com

VANESSA P. BROOKS, MA Viber-in-Chief / Executive Director of External Affairs

Vanessa is a seasoned leader with extensive experience in marketing, communications, and community engagement. She is dedicated to achieving measurable results and has expertise in customer experience management, public affairs, sponsorship development, and performance leadership across multiple disciplines. She is passionate about promoting sustainable transportation solutions and enhancing the overall transit experience for Hartford and surrounding communities. Vanessa spearheads innovative marketing campaigns, formulates comprehensive communication strategies, and cultivates robust relationships with key stakeholders to support CTtransit’s mission and vision. Vanessa’s academic background includes a Master of Arts in Industrial-Organizational Psychology from the Chicago School of Professional Psychology. She is also a proud member of Alpha Kappa Alpha Sorority, Inc.

ISABELLE BROWN Head Vibes Strategist / Multimedia Manager

Isabelle is a 2020 graduate of the University of Hartford with a Bachelors in Communication with a double emphasis in Advertising & PR and Media Strategies. She began her professional journey working for a nonprofit organization specializing in paratransit, vanpools, and commuter benefits programs. Her career move to CTtransit shifted her focus from vans to buses. In her work as CTtransit’s Multimedia Manager, Isabelle is responsible for digital communications through our social media platforms and website. Isabelle loves writing, crocheting, exploring nature throughout Connecticut, coffee, and animals.

MICHAEL McKIERNAN

Art, Graphics & Vibes / Brand & Communications Manager

Michael arrives at CTtransit with over ten years of experience in Marketing and Communications. A man of many marketing “hats,” Michael’s photos have been featured in the Hartford Courant and Connecticut Magazine, and his videos have been featured on Broadway.com and Playbill.com. He was the lead designer for the Connecticut Critics Circle Awards two years in a row, and has been recognized by the Greater Hartford Arts Council for his audience-building and brand management expertise. Michael is happily married, has two wonderful kids, and one roomba.

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KENNY FACEY

Vibe Views / Videographer / Photographer

Kenny is a proud Jamaican who packed up and moved to the USA to turn his entrepreneurial dreams into reality!

By day, he's a passionate cinematographer with nearly five years of experience capturing life’s most memorable moments on film. By night (or whenever the party calls), he's spinning tunes as a DJ with his own wedding company. When not behind the camera or the decks, you’ll find him outside, fishing, playing soccer, and soaking up everything nature has to offer!

LUKA BETSEY

Designer of Vibes / Creative Services & Graphic Designer

Luka is a talented graphic designer and Hartford native, received a bachelor's degree in graphic design from Central Connecticut State University (CCSU). Luka has a passion for design and has worked in various work-study roles across several CCSU departments, developing skills in visual communication. Luka's expertise moved to LAZ parking, where more impactful designs were created.

Passionate about aesthetics and storytelling, Luka brings innovation and love to every project. Outside of design, Luka adores Sassy, a 15 year-old cat who has been a beloved companion through the years.

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