Delegate Authority

Anyone with a Medicare provider number can nominate someone to do tasks on their behalf on HPOS. For example, GPs may nominate the practice manager or other administrative staff.

Nominate a new delegate

• Log on to HPOS.

• Select My Delegates from the HPOS main menu.

• Select Add a New Delegate.

• Enter the RA number for the new delegate. (They received a new RA number when they signed up to PRODA)

• Select the Delegation end date, of which the maximum is 12 months. (Delegates need to be renewed every 12 months.)

• Unselect services from the list that you do not want your delegate accessing on your behalf.

• Select Nominate to confirm the delegate to act on your behalf.

Clinicians and delegates will get an expiry warning notification in your HPOS mailboxes before the delegation expires.

The Medicare website has information on managing HPOS delegations, including the services that delegates can access, and step-by-step instructions on how to:

• View transactions.

• Amend your delegate’s end date of access to services on your behalf.

• Approve a new delegation request or renewal.

• Delete or remove a delegate.

Instructions for Delegates

How to submit a delegation request

• Log on to HPOS. • Select My providers from the HPOS home page. • Select Request delegation. • Enter the RA number for your nominated provider then select Search. • The delegation end date can be updated before submitting the request. • The services you want to use on behalf of the provider can be amended before submitting the request.

• Select Request to submit your request to the provider. The pending request will appear in the

My delegate requests list. • The delegation request will be sent to the provider for approval. The provider will have 14 days to action the request.

Logging in as a delegate

• Log on to HPOS.

• Select My Providers (top-right of screen.)

1. This will give you a list of providers for whom you are a delegate.

• Select the provider you wish to act on behalf of.

• You will then be logged in Acting on behalf of the provider.

To cease acting on their behalf, select Stop acting button on the right-hand side of the header

Link an individual to your HPI-O

• Under the HI Services menu, click My organisation details.

• Click Associated Providers, then Manage Providers.

• Click Add, then follow the directions on the Add provider section.

Access patient's Medicare details with PRODA

After logging in with PRODA, the Find a Patient service in HPOS lets you search and immediately confirm patient Medicare numbers, concessional eligibility, and details. This service is available to the following users through HPOS:

• The practice's RO or OMO

• Delegated users

• GPs who have linked their Medicare Provider Number in HPOS. This number can be added into the My Personal Details section by clicking My Details in the main menu.

To use this service, select Find a Patient from the main menu. Follow the prompts and ensure the declaration is completed (this declares that you are searching for claiming purposes only). There is a step-by-step guide on the HPOS website.