C.F. Crozier & Associates Inc.
CORPORATE OVERVIEW
LETTER FROM OUR CEO & PRESIDENT
Our 20th year in business was marked by significant economic challenges that were felt across the country from 2023 and continued into early 2024. However, as the Bank of Canada signaled a shift in their policy rate trend, we approached the fall with a sense of cautious optimism for increased activity in the real estate and private development market. Our colleagues and partners maintained that these markets would eventually overcome the prevailing economic challenges, despite the persistent issues of project delays and cancellations throughout the year.
We are fortunate to offer a diverse range of services for the private land development industry and maintain a strong presence in various market segments, particularly the industrial sector. Major developments like Rice’s Tullamore and Prologis’ Humber Station Industrial Subdivisions in the GTA are a testament to our expertise and the trust we have earned among our top industrial clients.
This year, we were pleased to occupy our new headquarters at QuadReal’s 70 Huron Street office building, further anchoring our long-term presence in the Georgian Triangle. The response from employees and the industry was immediate and strong, as we promptly hosted critical industry events with business and political leaders, employee training sessions, and community advancement partners.
We are delighted to share that we have collectively delivered another record year of revenue, emphasizing our continued growth and our goal of becoming a leading national consultancy in the land development and building industry. We continue to make significant strides in the right direction.
NICK MOCAN PRESIDENT
CHRISTOPHER F. CROZIER FOUNDER & CEO
Investments in business resilience continue year-over-year as we aim to meet or exceed business performance targets. This investment is especially important during economic downturns, setting the stage for unprecedented growth during the next economic upswing.
Over the past year, we expanded our expertise within our Land Development, Transportation, Landscape Architecture, and Urban Design teams and formalized a Municipal Infrastructure team to meet our clients’ needs for delivering privately funded municipal infrastructure projects across the province. These successful recruitment efforts speak to our growing reputation in the consulting industry, and we are confident that these strategic hires will allow us to expand our service offerings and win the most desirable and fruitful projects for the firm.
This has been one of our best years in business: awards, accolades, sustainable growth, and most importantly, celebrating twenty years of enduring relationships.
Fiscal 2025 will be a year of intention; a reset of sorts, to build upon the success of the past twenty years, and to ponder and plan the next twenty years of building successful careers, clients, and communities across the country.
Christopher F. Crozier Founder & CEO
Nick Mocan President
YEAR IN REVIEW
OCT 2023
Crozier conducts its annual month-long employee wellness initiative.
Jurgen Koehler and Amanda Pinto present “Cemetery Road Design and Construction Best Practices” at the Ontario Association of Cemetery and Funeral Professionals 2023 Educational Conference and Trade Show.
Crozier officially launches its Municipal Infrastructure Group with the addition of Matthew Hartfiel, in the new role of Manager, Municipal Infrastructure. The newly organized service line supports our growing complement of private land development projects across Ontario and beyond.
Crozier employees attend the Children’s Foundation of Guelph and Wellington Gala, representing the company as a table sponsor.
NOV 2023
Crozier supports Hospice Georgian Triangle through its “Double your Donation” campaign, resulting in $10,000 in donations from the firm.
Crozier conducts an employee survey, achieving an 81% response rate and an overall employee engagement score of 76%, both of which are fantastic results.
Crozier hosts a trade show booth at the Ontario Society of Professional Engineers’ annual Engineering Conference.
Chris Gerrits presents “Unlocking the Potential of AI and Machine Learning for Canada’s Water Sector” at the National Water & Wastewater Conference.
Crozier is the presenting sponsor at the University of Waterloo Planning Alumni of Toronto Annual Dinner.
Crozier’s Annual Christmas Gala is held at The Fairmont Royal York in Toronto.
Crozier Way Co-op Scholarship is awarded to Liam Ellis from the Toronto office Land Development Team.
The Quality Management Framework launches on CrozierConnect to help drive a risk-based approach to the quality management of the firm’s work and deliverables.
DEC 2023 JAN 2024
Funds raised for Covenant House Toronto at the Crozier Christmas Gala are matched by the Crozier family.
A team of Crozier staff and clients take to the ice to participate in the Durham Region Hockey Helps the Homeless tournament in support of Durham Youth Services. Led by Team Captain, Travis Gibson, and sponsored by Crozier, the team raises over $10,000.
Chris Crozier and Nick Mocan host the annual townhall to update employees on business operations, reflect on the previous year, and provide a glimpse at the year ahead.
Crozier is selected as one of Southwestern Ontario’s Top Employers for 2024 by Mediacorp Canada Inc. – the award’s inaugural year.
The Annual General Meeting of Shareholders is held at Crozier’s new headquarters at 70 Huron Street in Collingwood. This is one of the inaugural functions held at the new flagship office.
January marks the 20th anniversary of Crozier and kicks-off a year of initiatives to help celebrate this milestone year.
This year has been a year of gratitude. Regardless of the challenges we have faced, we remain grateful for all we have learned and achieved together.
YEAR IN REVIEW
FEB 2024
MAR 2024
A group of over 30 Crozier executives, directors and managers participate in a one-day leadership workshop hosted by business coach and author of “The 50-YearOld Millennial”, Marc Petitpas. Participants are guided through Marc’s Servant Leadership Program, which outlines the five anchors of successful leadership.
Brittany Robertson, is appointed to Crozier’s Board of Directors.
Led by Shelley Tripp of “The People Stuff,” employee feedback sessions take place across all offices to go through insights and themes identified through the employee survey.
Nick Mocan joins distinguished leaders and engineers for networking and panel discussion: “Understanding the True Value of Engineering Services and How to Boost Them,” at the National Engineering Month Kick-Off Event.
Crozier officially announces to the public its move to the new headquarters at 70 Huron Street in Collingwood.
The first Copper Cup pits Team Collingwood vs. Team World (Toronto, Milton, Bradford and Guelph office employees) at Eddie Bush Memorial Arena in Collingwood. Team World takes the inaugural win in an upset against a highlytouted Collingwood squad.
APR 2024
Crozier sponsors The Milton Chamber of Commerce 22nd Annual Sports Celebrity Dinner & Auction to support the Milton Scholarship Fund helping local students pursue post-secondary education.
For the second consecutive year, Crozier is named one of Canada’s Top Small & Medium Employers by Mediacorp and The Globe and Mail.
Crozier staff join the global Earth Day celebration with a company-wide community clean-up across all offices.
Dynamic duo, Janet Hughes, and Menah Kerr, represent Crozier at Canada’s Top 100 Employers reception in Toronto for an afternoon of celebration and connection with peers from across Canada.
MAY 2024
To coincide with Canadian Mental Health Awareness Week, the Crozier Wellness Crew tackles a topic each week in the month of May to provide education, resources, and support for mental health.
Crozier Women’s Initiative Mentorship Program hosts their first in-person event of the year, Mentorship Mingle.
Crozier participates in its next research project, attending the first annual meeting of the “Adaptive management of green stormwater infrastructure to reduce greenhouse gas emissions from urban watersheds” hosted by the University of Waterloo.
Crozier is inducted to the Children’s Foundation of Guelph and Wellington Donor Wall in recognition for support through numerous fundraising initiatives since 2022.
TPC Toronto at Osprey Valley, a Crozier redevelopment project, is named host of the 2025 RBC Canadian Open.
Crozier sponsors the Toronto Metropolitan University Planning Alumni Association’s 25th annual Spring Reception at the Diamond level.
YEAR IN REVIEW
JUN
2024 JUL 2024
To honour National Indigenous History Month, Crozier hosts a talk by Tim Laronde, a member of Nipissing First Nation and the National Director for Indigenous Strategies at Chandos Construction.
Crozier attends the Lake Simcoe Conservation Foundation 35th Annual Conservation Dinner as Eco Champion sponsors.
Brendan Hummelen and Amanda Pinto present insights from ongoing stormwater research with Wilfrid Laurier University in the Watershed Stewardship category at the Canadian Water Resources Association conference in Saskatoon.
Crozier sponsors the 2024 Simcoe County Warden’s Gala at the Nottawasaga Inn Resort. The event raised $40,000 for United Way Simcoe Muskoka.
Team members attend the Guelph Chamber of Commerce, Guelph Awards of Excellence where Jurgen Koehler is recognized as a finalist for the Young Professional of the Year Award.
Georgian Triangle Development Institute welcomes Mayor’s Task Force and key collaborators at a celebration hosted at Crozier’s headquarters to mark the Collingwood water treatment expansion kick-off.
The 14th Annual Crozier Cup Golf Tournament is held at the Shelburne Golf & Country Club with participants from all offices enjoying beautiful weather and a great day of golf.
Crozier celebrates International Self-Care Day by encouraging employees to eat healthy, be mindful, exercise, and take a break from digital outlets through a selfie contest.
AUG 2024 SEP 2024
Crozier announces the third recipient of the C.F. Crozier & Associates Inc. Bursary to McMaster University student, Trevor Bauer, a fifth-year mechanical engineering and management co-op student.
Brittany Roberston, and Jurgen Koehler, are appointed Partners in the firm.
Crozier appoints five new associates:
Crozier announces this year’s recipient of the University of Guelph C.F. Crozier & Associates Inc. Scholarship, Connor Maxwell, a fifth-year Environmental Engineering co-op student.
The Crozier Crew close out the summer with a bang hosting Crozier Family Fun Fest. Staff and their families enjoy a day jam-packed with non-stop fun.
Katherine Rentsch, participates on a panel with Jack Van Dorp, Mike Christie, and Rob Rappolt at the Ontario Professional Planners Institute on “Managing Tensions in Groundwater Protection and Development.”
Crozier marks its 20th anniversary with an event at one of Canada’s premier golf destinations and host of the 2025 RBC Canadian Open, TPC Toronto at Osprey Valley.
Crozier earns a spot on the 2024 Report on Business magazine’s ranking of Canada’s Top Growing Companies for the second consecutive year.
ACCOMPLISHMENTS
Southwestern Ontario’s Top Employers
In the competition’s inaugural year, Crozier was recognized as Southwestern Ontario’s Top Employers for 2024.
A Canada Top 100 Employer project, the award honours the employers in the region between Lake Huron, Georgian Bay, and Lake Erie.
Report on Business Canada’s Top Growing Companies
Crozier earned a spot on the 2024 Report on Business magazine’s ranking of Canada’s Top Growing Companies for the second consecutive year.
“Being recognized by The Globe and Mail for our continued growth is an honour, especially as Crozier celebrates 20 years in the land development and building industry,” says Chris Crozier, P.Eng., Founder and CEO of Crozier.
Canada’s Top Small & Medium Employers 2024
Crozier was recognized as one of Canada’s Top Small & Medium Employers for 2024, presented by Mediacorp Canada Inc., for the second year in a row.
“It is a privilege to once again be named one of Canada’s Top Small & Medium Employers,” said Nick Mocan, P.Eng., President, Crozier. “As Crozier celebrates its 20 th anniversary year delivering excellence in land development services, this recognition reflects our ongoing commitment to growing careers and cultivating an industry-leading, collaborative workplace.”
Crozier’s 20 t h Anniversary
From a boutique consulting engineering firm in 2004, to now 300 employees and five offices, Crozier has certainly made its mark in the land development industry.
Kevin Morris and Chris Crozier set out to start a company that not only supported the growing needs of surrounding communities, but also a workplace where people could be proud of the work they do, build lasting relationships, and have fun. Fast-forward twenty years and our little company has grown to 300 employees across five offices.
Throughout the year, the firm celebrated its 20-year milestone in many ways:
• 20-year commemorative logo
• PR Campaign (press release pick-up reach of over 118 million)
• Launch breakfast in each of the offices
• Client celebration
• Crozier Family Fun Fest
70 HURON STREET COLLINGWOOD, ONTARIO
New Corporate Headquarters
At the end of Fiscal 2023, a 20-year lease was secured with QuadReal Property Group (formerly Parkbridge Lifestyle Communities Inc.) to occupy a significant footprint within their new office development at 70 Huron Street in Collingwood.
The building along Huron Street maximizes its street presence near the waterfront and includes open work spaces, numerous meeting rooms, collaborative spaces, a training room, a modern kitchen, a large patio, showers, and space for a gym and fitness classes.
Having contributed to the development of 70 Huron as the engineer-of-record, Crozier staff proudly enjoy the new building and look forward to our next 20 years of business in this location. We feel confident our new flagship will not only provide a space for collaboration and growth to employees but will also strengthen our presence in the community and land development industry.
This dynamic 35,000-square-foot building was erected in 2021. This office space was chosen for its favourable location and modern amenities as Crozier’s new headquarters.
We deliver multidisciplinary engineering and complementary services on planning, design, engineering, and construction from design to delivery. We understand the importance of forwardthinking and collaboration to get it approved and get it built, every time.
TPC Toronto at Osprey Valley Village of Alton, Town of Caledon
OUR PROJECTS
We make our clients’ market challenges our business.
Many of our clients come to us through referrals and repeat business. They know that successful projects are driven not only by seasoned engineering expertise but also by strong working relationships with people who understand their business and know how they work. The following are a few highlights from this year’s project portfolio:
Secondary Plans
• Midhurst Heights Development, Midhurst
• Alloa Development Area, Town of Caledon
Industrial
• Tullamore Lands, Brampton
• Prologis Humber Station, Bolton
Institutional
• Upper Canada College, Toronto
Recreational
• TPC Toronto at Osprey Valley, Town of Caledon
First Nations
• Hadden Road Commercial Centre, Georgina Island First Nation
Residential
• Trailshead, Town of the Blue Mountains
• Home Farm, Town of the Blue Mountains
• Inch Farm, Orillia
• Nottawasaga Station, Stayner
• Edgewood Greens, Shelburne
Commercial and Mixed-Use
• Leon’s Secondary Plan, Toronto
• Durham Live, Pickering
• Ontario Place Redevelopment, Toronto
LIFE AT CROZIER
Crozier’s offices are strategically located in thriving communities where our people can live, work, and play. Supporting our team members in these communities is important to our culture, whether it is joining a board of directors within local and industry-related organizations, volunteering for a personal passion, or providing post-secondary scholarship funding, we proudly provide our people with opportunities to give back in a way that suits them.
COLLINGWOOD
In the Community
• Ashley Roberts, Kerianne Hagan and Maddie Ferguson are volunteer leaders with the Girl Guides’ Sparks and Embers programs.
• Ana Reid volunteers at Georgian Triangle Humane Society.
• Shelley Hensel volunteers with the Rotary Club of South Georgian Bay.
• Janet Hughes volunteers on the Hospice Georgian Triangle Board of Directors.
Around the Office
• Employees enfjoy the new office space, including a coffee machine, a pool table, BBQ, patio area and a stretching room.
• A bike share program is available for all employees to enjoy.
Social Highlights
• Euchre and trivia nights
• Bowling
• Macrame night
• Skating
• Snow tubing
• Curling league
• Book club
• Mini putt
• Paddleboarding
• Go-karting
• Parking lot BBQ Party
MILTON
Social Highlights
• Summer and fall soccer league
• Beach volleyball
• Summer patio passport challenge
• Trivia and board game nights
• Fall trail walk
• Yoga
• Bowling
• Monthly summer BBQs
• Jays game
• International food potluck
In the Community
• Madeline Hooper volunteers with the Georgian Triangle Humane Society.
• Natalie Farag has successfully defended her Master’s thesis and will graduate in June 2025. Around the Office
• The office garden is maintained by staff and continues to flourish.
In the Community
BRADFORD
• Geoff Masotti was named to the Board of Directors for the Lake Simcoe Region Conservation Foundation.
• Josie Patera started a non-profit organization, Saving Strides, providing new and gently used shoes to those in need.
• Nicolas Corsetti and Shane van Niekerk instructed AutoCAD Civil3D courses at Seneca in the civil engineering technology program.
Social Highlights
• Summer and fall soccer league
• Beach volleyball
• Summer patio passport challenge
• Trivia and board game nights
• Fall trail walk
• Axe throwing
• Yoga
GUELPH
In the Community
• Dennis Voss was appointed to the Guelph Chamber of Commerce Board of Directors.
• Continued support for United Way, The Nightingale Centre, Big Brothers Big Sisters of Guelph, and the Children’s Foundation Adopt-A-Family program.
• Menah Kerr completed her six-year term on the board for the Children’s Foundation of Guelph and Wellington.
TORONTO
In the Community
• My-Linh Yee volunteers with FIRST Canada’s Lego League Robotics Program for kids.
• Emily McNamee volunteers with Hopewell Community Garden and The Stop’s Farmers’ Market, which aims to increase access to healthy food.
• Peter Apasnore volunteers with the Transportation Research Board and the Canadian Journal of Civil Engineering.
Social Highlights
• Board game and trivia nights
• Escape room night
• Spring and summer nature hikes
• Heatwave for SickKids volleyball tournament
• Women’s Day soiree
• Marlies game
• Jurgen Koehler was the keynote speaker at the University of Guelph’s Professional Development Conference.
Social Highlights
• Summer parking lot BBQs
• Summer patio passport challenge
• Thanksgiving and Christmas potluck
• Trivia nights
• Hockey game
• Escape room
• Office Yoga
• Orange Shirt Day
OUR INFLUENCERS
Crozier’s professionals have actively participated in various conferences and events, sharing their expertise on topics ranging from road infrastructure to the potential use of AI in water management. Their involvement in these events highlights the significant contributions and influence of Crozier employees in advancing industry standards and practices.
Road Infrastructure in Cemetery Designs
Jurgen Koehler and Amanda Pinto presented the advantages of investing in proper road infrastructure for cemetery designs at the Ontario Association of Cemetery and Funeral Professionals’ 2023 Educational Conference and Trade Show.
AI in Canada’s Water Sector
Chris Gerrits shared insight on “Unlocking the Potential of AI and Machine Learning for Canada’s Water Sector,” highlighting the potential this technology has to revolutionize decision making by leveraging data.
Engineering Services Value
Nick Mocan joined distinguished leaders and engineers for networking and the panel discussion: “Understanding the True Value of Engineering Services and How to Boost Them,” as part of the kick-off event for the Ontario Society of Professional Engineers’ National Engineering Month.
Stormwater Research Collaboration
Amanda Pinto and Brendan Hummelen presented insights from ongoing stormwater research with Wilfrid Laurier University in the Watershed Stewardship category.
Green Stormwater Infrastructure Research
Crozier employees attended the first annual meeting for the “Adaptive Management of Green Stormwater Infrastructure to Reduce Greenhouse Gas Emissions from Urban Watersheds,” to review the progress of the work completed over the last year, exchange ideas, and deepen collaborations with the external partners.
Water Treatment Plant Expansion
Crozier was proud to host public and private stakeholders at our new head office, as the Georgian Triangle Development Institute welcomed the Mayor’s Task Force and key collaborators to celebrate the launch of the Raymond A. Barker Water Treatment Plant Expansion. Brittany Robertson, in her second term as GTDI president and as a member of the Town of Collingwood’s Mayor Task Force, was a key contributor to the team of developers, industry representatives, and senior municipal officials, who was tasked with helping find funding solutions for major projects, including the $270-million expansion of the water treatment plant.
CORPORATE GOVERNANCE
Board of Directors
Crozier’s Board of Directors is a governing body that meets at regular intervals to set policies for corporate management and oversight. The Board is an elected group of individuals that represent the shareholders.
ln general, Crozier’s Board of Directors makes decisions as a fiduciary duty on behalf of shareholders. Issues that fall under the Board’s purview include the recruitment and retention of senior executives, dividend policies, options policies, and major strategic decisions. ln addition to those duties, the Board of Directors is responsible for helping the firm set broad goals, supporting executive duties, and ensuring the firm has adequate, well-managed resources at its disposal.
Crozier’s shareholder agreement provides that its Board of Directors is to consist of seven persons who sit for a minimum two-year term.
Fiscal 2024 Board of Directors
Christopher F. Crozier P.Eng., Chairman
Janet Hughes CHRL, Director
Kevin Morris P.Eng., Director
Geoff Masotti P.Eng., Director
Brittany Robertson P.Eng., Manager
Nick Mocan M.Sc., P.Eng., Director
Jim Firth P.Eng., Director
Alex Fleming MBA, P.Eng., Director
Organizational Framework
Over the course of 2021 and 2022, an organizational framework was formulated as part of the firm’s 2022-2025 Strategic Plan. The framework provides a foundation for the company’s purpose, vision, and mission, supporting the core values, and aligning with the strategic pillars: One Crozier, Crozier Crew, More Crozier, and Crozier Way Ahead.
Crozier’s organizational framework represents business practices that meet the needs of the business and advance the firm’s goals and growth into the future. Our leaders hold various experiences and perspectives, and we hope to expand opportunities as we continue to grow.
Vice Presidents – Executive roles across the company in Markets, Technical Services, and Corporate Services.
Directors – Roles across Markets, Technical Services, and Corporate Services leading managers in their respective areas.
General Manager – An executive and most senior role leading Technical Services.
Managers – Roles across Markets, Technical Services, and Corporate Services leading their teams and developing talent in their respective areas.
Appointments
To support the framework, several key appointments were made throughout the course of the year.
Matt Coleridge, P.Eng., as Toronto Manager
Ariane Stewart, CET, as Manager, Construction (Transportation)
Kent Guptill, P.Eng., as Manager, Building Services
Chris Gerrits, M.Sc., P.Eng., as Manager, Hydrogeology
Katherine Rentsch, P.Eng., as Manager, Private Services
The framework is organized by Markets and Technical Services, with Corporate Services supporting both entities.
Markets – Roles with a market focus for building key relationships in the industry and for promoting growth, culture, and community across Southern Georgian Bay, Toronto, GTA East, GTA West, Niagara, Guelph, Kitchener-Waterloo, and other emerging regions the firm plans to pursue. The Market Services also support First Nations opportunities presently focused in Ontario.
Technical Services – Roles with a service delivery focus providing excellent service to clients, exploring new opportunities, and building careers in Land Development, Landscape Architecture, Hydrogeology, Environmental Consulting Services, Transportation, Building Services (Structural, Mechanical, and Electrical), and Construction, as well as other emerging disciplines the firm plans to pursue.
Corporate Services – An internally focused group that supports the entire company and includes Human Resources, Finance, IT, GIS, Marketing and Communications, Proposals, as well as emerging corporate services the firm plans to pursue and integrate into the operation.
Strategic Hires
To support our growth goal and service offerings, the following key senior hires were made in Fiscal 2024:
Tim McCormick, OALA, CSLA, Director, Landscape Architecture. Tim brings over 20 years of experience in landscape architecture, environmental design, sustainable development, and green infrastructure.
Matthew Hartfiel, P.Eng., Manager, Municipal Infrastructure. Matthew brings almost 15 years of experience in delivering municipal infrastructure engineering and oversees all aspects of the service line.
Executive Leadership
Christopher F. Crozier
P.Eng., Founder & CEO
Establishes the firm’s vision and values for the effective management and profitability of the firm, with a focus on creating value for shareholders. Develops the firm’s strategic plan, drives innovation, and identifies business opportunities that align with the firm’s vision. Provides executive leadership necessary to guide and inspire employees to ensure the long-term success of the firm.
Nick Mocan M.Sc., P.Eng., President
Establishes short and long-term goals, plans, and strategies that align with the firm’s vision. Executes strategy, leading and managing change. Presides over the firm’s entire workforce, maintaining and monitoring staffing levels, and knowledge-skills-attributes. Executes all business plans, drives performance measures, and is responsible for the operational direction of the firm.
Juan Laverde CPA, CGA, MBA, Chief Financial Officer
Manages all financial aspects of the firm, including financial planning, management of financial risks, record-keeping, and financial reporting. Supervises the finance business unit and assists the CEO and President on all strategic and tactical matters relating to budget management, cost-benefit analysis, forecasting needs, and securing new funding.
Kevin Morris P.Eng., Vice President
Develops strategic direction and leads and optimizes practices and processes for the firm’s Construction Services Group. Focused on the development of the First Nations business group, while supporting the General Manager and service group directors in the delivery of technical services.
Jim Firth P.Eng., Vice President
Fosters business growth throughout the firm, using business analytics for data-based decision-making and relationship management. Manages the firm’s sales processes, develops strategic client relationships, and supports key client accounts.
Janet Bherer P.Eng., MBA, General Manager
Delivers service excellence, manages performance, advances standards and strategic operation. Promotes organizational performance by setting priorities, identifying opportunities, and taking action to improve service delivery and facilitate growth.
OUR STRATEGY
Strategic Plan 2022-2025
PURPOSE
VISION
MISSION
To foster an exceptional workplace where talent flourishes, people thrive, and lives transform.
To be recognized as a leading national consultancy in the land development and building industry.
To extend ourselves as one unified company, offering more to our people, our clients, and our communities.
CORE VALUES
VISION 2025
Be entrepreneurial: Act like an owner. Think like a client. Bring your energy: Be engaged, seize the day, and have fun!
Show you care: Demonstrate a duty of care, personally and professionally.
$60M in revenue split between Land Development, Building Services, Transportation, Landscape Architecture, and other 450+ employees
Focus on Southern Ontario markets
PEOPLE: CROZIER CREW
Personal and professional development
Progressive work environment
Talent retention
Talent acquisition
GROWTH: MORE CROZIER
Existing service line expansion
New/Emerging service lines
Sales & marketing
Geographic expansion
CORPORATE: ONE CROZIER
Financial information/resources
Knowledge management/transfer
Crozier culture
Internal policies & systems
Corporate governance
INNOVATION: CROZIER WAY AHEAD
Innovation department
Modernized automation, effectiveness, efficiencies
Sustainability
Research
ONE CROZIER:
2024 Achievements
Our internal systems, and culture will represent one unified company.
Corporate Governance
Leadership plans progressed with the appointment of new board members, partners, associates, and managers.
One System
Upgrades to Ajera were successfully executed.
Expanded online resources available to staff via SharePoint.
CROZIER CREW:
Our priority is to elevate our employees’ experience through personal and professional development.
Industry-Leading Work Environments
Our headquarters in Collingwood features state-of-the-art work and meeting facilities.
Continued investment in upgrades at all offices.
MORE
CROZIER:
Our company will expand our market share, add more service lines, and enhance our customer experience.
Expansions
Expanded our footprint in Collingwood. Formalized Municipal Infrastructure Consulting Services, Private Services, Utility Infrastructure Services.
Employee Skills
Invested in numerous training programs: leadership skills, quality management, earth works training, etc.
Sales Process
Invigorated our sales efforts through the Beesdev program and the Flywheel campaign.
CROZIER WAY AHEAD:
Our pursuit of modernization, efficiency, and sustainability will establish us as industry leaders.
Internal Communications
CrozierConnect continued to evolve and expand its resources.
Launched our first Corporate Overview for all employees.
Research Initiatives
NSERC Alliance Missions Grant project — a collaboration of Canadian universities and companies working towards tackling climate change using stormwater management facilities.
WHERE WE ARE GOING
Fiscal 2025
As we look ahead to 2025, we anticipate a continued emphasis on building relationships with our clients, industry, and each other. While networking comes naturally to many, we understand the tremendous potential in our up-and-comers and how important nurturing these team members is to our future. Focusing on mentorship opportunities will be essential to our unique Crozier Way, one of our greatest competitive advantages. Living the core values will be our mandate — steadfast with care, entrepreneurialism, and energy.
We must work efficiently and with a practical approach to achieve our growth goals for 2025. Further development of our ERP system continues to move forward to streamline our processes and improve communication with clients, employees and stakeholders.
Maintaining a sustainable risk culture remains a priority. After 20 years of growth and change, we continue to learn along the way and remain cautious and deliberate in our professional and business decisions. Our people are our priority, and the success of the company relies on the growth of our people.
We will encourage continued development among our professionals through our Lifelong Learning Assistance Program and professional coaching initiatives. This will support advanced degrees, additional courses, and other related training that will enhance our expertise and fuel our growth, taking Crozier to the next level.
Markets Group
The Markets Group saw some successful outcomes in 2024, such as the Business Growth Flywheel exercise, planners analysis, and the evolution of the BeezDev Group. Our people are armed with the right tools and resources that will take our business development goals to the next level.
With strong mentors and ambitious, yet attainable, goals, we have closed the door on the group while opening windows for everyone at Crozier to play a business development role. As defined in the Business Growth Flywheel, we all have a part to play along the wheel.
Some group members will continue to champion their initiative and we look forward to seeing the following objectives evolve in 2025.
Flywheel: Momentum, We have it, Let’s keep it!
Business Growth Flywheel
SHORT-TERM
• Proposal success
• Top Planners List
• Competitive analysis
MEDIUM-TERM
• Resource Library
• Understanding the flywheel
BeezDev:
LONG-TERM
• Big Whale Search
• Marketing for business growth
• BeezDev
• Development of BeezDev Playbook – a training guide for best business development practices.
• Workshops: prepare our bees to enter the sales cycle and confidently execute the 5 Bee’s of Business Development. Completed two workshops in 2024 including:
• Big Picture - Identify opportunities
• BEE in Touch - Approach prospects
AI Initiatives
Crozier is leveraging artificial intelligence to drive innovation and efficiency, enhance our ability to analyze data, and improve decision-making. While this is just the start of our journey, we have already explored and implemented three AI-driven initiatives.
Microsoft 365 Copilot
Over the latter part of Fiscal 2024, we worked to prepare for the roll-out of Microsoft Copilot 365. This included developing corporate AI guidelines, Copilot-specific resource pages, and an evolving training program.
Copilot officially launched to all staff in November 2024. Over the next year, we will complete in-house general training and create tailored training sessions for job-specific tasks. The launch was highly anticipated, and there have been numerous early successes:
• Employees are discussing how they have been using Copilot, and experiences are being shared at staff meetings across all offices.
• Usage rate reached 70% across the firm shortly after launch.
• Over 200 employees are actively viewing posts on the Copilot Yammer page.
• Research and experimentation with Copilot agents have been launched.
Capstone Projects
In August 2024, we hosted an internal pilot Crozier Innovation Day with our summer students to gain insights into their experiences and familiarity with AI such as ChatGPT or Copilot.
Students discussed how they often get stuck doing time-consuming, repetitive tasks and that AI could help make things easier. Two notable ideas emerged:
• Developing a model to complete CCTV reviews using our immense amount of sewer data.
• Object detection on civil drawings to complete basic data and formatting reviews.
In September 2024, we were approached by the University of Toronto’s Machine Learning capstone course, and we submitted the two ideas generated from our Innovation Day — both were selected by the participating student groups.
The Crozier AI team continues to work with these student groups to develop their projects and will monitor findings for potential application at our firm.
Drawing Review Tool
The Crozier AI team is developing a model to complete formatting checks on Crozier civil drawings. As we move into Fiscal 2025, a data set is being generated using only Crozier drawings. The goal is a model that CAD technicians and engineers can use to verify formatting on drawings prior to an official engineer submission. While this project is still in the proof-of-concept stage, it shows great promise.
Thank you for your dedication over the years.
