CARING ACROSS SCOTLAND
Previously known as Circle of Care ISSUE 1 2015
• Adult Care Services edition • Me and My Job • Focus On ... Mental Health
IN THIS ISSUE
• CrossReach Week review • Forum for the Future • Caring Across Scotland
25 Years at
Gaberston Read Tam’s story on page 6
Award Winners CrossReach Success in Scottish Care Awards See page 10
OUR SERVICE AREAS
• • • •
Children and Family Counselling and Support Criminal Justice Homeless People
• • • •
Learning Disabilities Mental Health Older People Substance Misuse
providing a caring future
For more information visit:
www.crossreach.org.uk
DID YOU KNOW? 1 in 4 Scots will suffer from a serious mental health problem. CrossReach has 4 services helping people with mental health issues.
FEATURES Spotlight
Director of Adult Care Services Calum Murray explains the successes and challenges of the past year. Page 5 Cover Feature
Tam has lived at Gaberston for 25 years. Read about his life journey.
News BANCHORY
Bellfield Care Home recently held a rededication service to mark the refurbishment of the home in Banchory.
GLASGOW
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CrossReach Week 2014
The Heart for Art project is part of an exhibition at the House for an Art Lover in Bellahouston Park in Glasgow for a month from 16th January.
STORNOWAY
Editorial It’s a real pleasure to be able to write that recently I have been present at two very different day conference events held in the same church in Motherwell which reinforced my passion for CrossReach and the work we do. The first was the Learning Disabilities National Forum which was such a happy and enjoyable day (see article on page 4). It was fantastic to see smiles on the faces of our service users who were having such a great time. The second, called “Inside Out: Faith Driven Action”, was a joint conference between CrossReach and Church and Society – the first time two church Councils have collaborated in this way. The Moderator led worship and the keynote speakers, workshops and panel discussions were all excellent. Both events reminded me of the strapline on our CrossReach Week leaflets: ‘Your Charity Changes Lives’. For almost 150 years the Church of Scotland has been at the forefront of social care in Scotland, giving the highest quality of life of people in need. That’s real faith driven action. If you would like to get in touch, please e-mail: news@crossreach.org. uk or write to: CrossReach News, Charis House, 47 Milton Road East, Edinburgh. EH15 2SR.
CrossReach and Social Care Sunday is on 2nd November 2014. A day when many congregations will focus on social care in their community.
Lewis Street in Stornoway celebrated its 20th anniversary in September. The project provides supported accommodation for up to 8 adults.
Hugh Brown, Editor.
Published three times a year by CrossReach. Please feel free to use any material or articles contained in this magazine, with an appropriate credit. CrossReach, Charis House, 47 Milton Road East, Edinburgh. EH15 2SR. Telephone: 0131 657 2000, Fax: 0131 657 5000, Email: news@crossreach.org.uk
Social Care Council
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Operating as CrossReach Scottish Charity number: SC011353
A Gaelic version of CrossReach News is available to download from our website: www.crossreach.org.uk
www.crossreach.org.uk
Past, Present and Future
Peter Bailey with Gwen Anderson
As I write this article I am reminded of the phrase “back to the future” since I am currently in the middle of Christmas engagements but when this is read we will have entered 2015. The Christmas events have started and the last Social Care Council of the year celebrated a festive OOMPH session. This stands for “Our Organisation Makes People Happy” and focuses on the importance of music based physical activity for people in services to older people. Research has shown that outcomes for older people improve and include reduction in falls; improved communications and engagement and social interaction. Council members participated in an active session presented by Gwen Anderson who was recently awarded the Meaningful Activity Award by Scottish Care.
“…the achievements by our staff over the past year reinforces that the Church of Scotland is rich in talent through CrossReach as its social care agency.” Peter Bailey Chief Executive Officer, Secretary of the Social Care Council
In a day or so we will be joined at our Christmas Reflections in Charis House by a number of retired Charis House Employees. This event always reminds me of Hebrews chapter 12 of being surrounded by a great cloud of witnesses in that we have been given a great legacy in this organisation from those who have gone before us. Equally we are custodians at this time for those who will follow us. So, as I look back at the achievements by our staff over the past year, many of which are covered in this issue it reinforces that the Church of Scotland is rich in talent through CrossReach as its social care agency. However by far the biggest achievement is the lives transformed through the work that staff do, day in day out. It’s the ‘daily round and common task’ that counts and this has been reflected over the past year in a maintenance of quality as borne out by Care Inspectorate gradings. But we also look forward to 2015. As our Church involvement plans take route we are excited about the possibilities of working with local congregations to further the mission of the Church through social care. Our experience of CrossReach and Social Care Sunday has very much encouraged us as a Social Care Council and a staff group. We have sensed a renewed vigour and interest in our work which will motivate us in the coming year to find new and innovative ways of serving the people of Scotland together. I was interested to read Tam’s account of his experiences of Gaberston. Having lived there for almost 25 years he looks back at some of his highlights but his focus is on the future, “I’ve lived here for nearly 25 years and I consider Gaberston my home. I hope I can continue living here for many years to come, I would be lost without it.” For Tam’s sake and for the many people that we support it is important that we look forward and we do so with the support and prayers of you our readers.
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Learning Disabilities
Forum for the Future
The second Learning Disabilities National Forum has set the marker for future years as Hugh Brown explains
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Belly dancing, circus skills and drumming lessons are not workshops you would find at a typical conference – but then, the Learning Disabilities National Forum is definitely not ‘typical’. The day, held in Dalziel St. Andrew’s Church in Motherwell, was planned by a committee of service users drawn from CrossReach’s Learning Disabilities services with support from members of staff. One of the most popular parts of the day is the boccia tournament with all of the LD services competing against each other. Boccia (pronounced ‘bot-cha’) is an exciting sport that requires skill, accuracy and technique. Boccia belongs to the same family as petanque and bowls and can be played by everyone, even people in wheelchairs with severe disabilities. The blues play against the reds to get their balls closer the jack (the jack is the white ball) than their opponents; the more balls you have closer the more points you get. At the National
Forum, the competition was played on the red carpet in front of the chancel in the church which provided a perfect playing surface. After a few tight rounds the team from Eskmills retained the magnificent trophy which they won at last year’s inaugural event. Speakers included the Convener of the Social Care Council Dr. Sally Bonnar, Business Development Adviser John Macdonald who talked about personalisation, and CrossReach’s Chief Executive Peter Bailey who was so
together to make this such a relaxed and fun event. It’s one of those days where I feel proud to be a Head of Service for Learning Disabilities and CrossReach. Many of those attending have acquired new skills - and I’ve just heard that the video of me belly dancing has gone viral!” Participants completed an evaluation form with scores from 1-6 (similar to the Care Inspectorate scoring system) and the average score for the speakers and workshops was over 5. Some of
The forum is just one example of CrossReach’s policy of inclusion and ensuring that service users have a real say in what happens in their lives. impressed with the day that he felt it should be expanded in future to include service users from the whole of CrossReach. Ronnie Black, Head of Service for Learning Disabilities, believes the forum was a huge success: “This has been a tremendous event, run by service users for service users. I am bowled over (pardon the pun!) that so many service users have shown amazing organisational skills to put on such a memorable day. Today was about service users and staff working
the comments included: ‘brilliant’; ‘would be good if more people come next year’; ‘Loved the speakers and how everybody got involved’. The forum is just one example of CrossReach’s policy of inclusion and ensuring that service users have a real say in what happens in their lives. Plans are already underway for the 2015 National Forum and if more service users do come we may need a bigger venue – I wonder if the SSE Hydro in Glasgow is available on the last Thursday in October?
Spotlight
Adult Care Services Update Director of Adult Care Services Calum Murray looks at the successes and challenges facing his section
Calum Murray
It’s tempting to tell of some of the successes in Adult Care during 2014 but we must also recognise the challenges ahead; we face reduced commissioning budgets, whether from local authorities, NHS or Integrated Joint Boards as they are implemented this year. Regardless of configuration or geography, all of our commissioners are seeking savings from us, to meet their own reduced budget allocations from government. This is a constant theme and it is due only to the work of CrossReach staff that we continue to be a major provider of care and support services across Scotland. We are submitting tenders to remain on commissioners’ ‘Frameworks’ (a jargon term for Preferred Provider List). While they seek value for money, good quality is also essential to win the right to be on the frameworks. Of course, as a Christ-led provider, we must also maintain quality if we are to honour God despite the evidence that, sadly, for many, it is only the price of our service that matters.
High quality is routine in CrossReach to the extent that it’s important not to take it for granted; that it just happens, somehow. It doesn’t. It is only assured by staff actually caring and thinking about what they do. Some examples highlighting this in 2014 include: The enormous fun as services shared the CrossReach Baton around the country. Indeed, when the service users at Rainbow House heard about the barbeque that Allarton residents were planning, they invited them all over to Rainbow for the event. This was greatly enjoyed and led to some Allarton residents asking if they could have a nice new unit like Rainbow! Now, we don’t always get what we ask for, but plans are being developed to seek a new building for Allarton hopefully in 2016. Gaberston in Alloa will get an overdue refurbishment this year with new en-suite bedrooms; the residents and staff have been very patient about this for a long time and are
training was launched in October and thanks are due to Carol Brackenridge and Irene Meek for working so hard on this to ensure we are all up to date with the professional requirements of our roles. Irene was also successful in gaining funding to develop training that involves service users in the delivery of staff training and all Learning Disability Managers are engaging with this. In that vein, the Learning Disabilities Service Users’ Forum ran another successful event in October and I am grateful to the management group for their continuing positive influence on our services. It is evidence of true Self Directed Support in practice and the group are keen to extend involvement in such an event beyond the current client group. I am grateful to all my colleagues in Adult Care for attaining great outcomes while maintaining a close watch on the budget in 2014. Some are concerned that such good performances in recent
High quality is routine in CrossReach to the extent that it’s important not to take it for granted; that it just happens, somehow. It doesn’t. It is only assured by staff actually caring and thinking about what they do. to be commended on gaining excellent gradings despite a relatively poor building. The Day Opportunities service at Threshold Glasgow has inspired Threshold Support Services in Hamilton to follow suit and that venture will help to offset the income cuts that Self Directed Support assessments are bringing. New Premises are currently being sought for this. The use of e-learning to aid staff
years cannot be maintained and, to a certain extent, that is true. It’s difficult to meet ever-stricter budgets but the diligence of us all will attempt to ensure that we do not incur a deficit in 2015. We must now build on the existing stable platform to meet the many challenges in our sector over the coming years.
Calum Murray, Director of Adult Care Services
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Case Study
Tam’s Story Former coal miner Tam Gillespie has stayed at Gaberston House in Alloa for almost 25 years
Tam
Former coal miner Tam Gillespie has stayed at Gaberston House in Alloa for almost 25 years “I came here in 1980 - six months after Gaberston opened. When I first arrived there were big industrial cookers and stable buildings outside where the painter stored his materials. The stables were knocked down in the mid 1990s to make way for a car park. Also the kitchen was converted into an ordinary household kitchen and residents could then use it to cook.
with staff support. Gaberston has a large garden and I recall the Scottish Wildlife Trust taking an interest and everyone taking part in making a path and a pond in the garden. We all enjoyed this area over the years - we even had some ducks to take care of! I placed frog spawn in the pond which hatched successfully. We no longer have the pond filled, but wildlife still visits our garden. We enjoy using the garden for barbeques. We have had a greenhouse project in the past
I feel that the staff here through the years have supported me consistently and helped me with all the areas I require support. They’ve helped me to achieve my goal which was to be independent in the community...
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I remember that all the residents took part in chores in the house but that changed when a cleaner was brought in. The residents were then able to focus on cleaning their own rooms
which I helped with and I like growing plants and vegetables. In the house I have always participated in what goes on over the years. At residents’ meetings we decide what trips, events
and holidays we want support with. Recently I’ve enjoyed a holiday to Seton Sands with other residents and staff support. In the past I’ve been to Troon, Blackpool, Burntisland and Portobello and I’ve had days out to Blair Drummond Safari Park with other residents. I’ve participated in quiz nights, DVD nights and karaoke nights. Tam enjoys reading and spends time in the local library. He’s also a bit of a political animal and writes letters to senior politicians about welfare issues and benefits. He says he also enjoys his independence. “Before Gaberston, I was in hospital and I was in bed for a month – that’s how bad it was. By contrast, I feel that the staff here through the years have supported me consistently and helped me with all the areas I require support. They’ve helped me to achieve my goal which was to be independent in the community and I now visit bookshops, take the bus or walk into Stirling. I also enjoy visiting historical sites like Edinburgh Castle and Cambuskenneth Abbey with staff support.” “A lot of people don’t understand people with mental health problems. Mental health can be a frightening thing because you don’t know the minute it’s going to come on you. I think the government is beginning to understand what mental illness means. I don’t get a lot of money but I’m happy. Sometimes I have bad days and so when I wake up in the morning it’s a bonus. I say to myself ‘I’m still here and still breathing.’ The doctor told me the best thing to keep fit is to go out for a walk so I do an awful lot of walking.” Tam is very excited because next year Gaberston is scheduled for a major refurbishment: “We’re getting our own toilets and showers which will be great. I’ve lived here for nearly 25 years and I consider Gaberston as my home. I hope I can continue living here for many years to come. I would be lost without it.”
Mental Health
10 tips for individuals:
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Seize the moment – it might be over a meal, during a car journey, or during the ad break while watching TV.
Churches are places of worship and acceptance – for those living with a Mental Health issue this can be both a supportive and encouraging environment. To help support someone in this position, David Lloyd from Morven Day Services in Kilmarnock provides 10 top tips on how churches can identify with their worshipers in a number of ways: · Make the person feel genuinely welcome. · Put them at ease. · Give them the opportunity to talk and provide a listening ear. · Allow them to open up about themselves at their own pace. · Relate to the person. · Identify ways to encourage the person. · Be realistic with support and don’t make promises that cannot be fulfilled. · Make them feel good about themselves and boost their self-esteem. · Be open with them about just how much the church can practically offer. · Establish links with local mental health charities and groups and pass on details.
Explain that this is what we mean when we talk about mental health.
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Explain that we all have mental health – mental health is about our range of emotions and how we cope with our lives. Our mental health can fluctuate, just like our physical health, over the course of our lives or from day to day. Start small – you don’t need to set aside hours to chat. Just opening the conversation makes a big difference.
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Mental health is positive too – mental health isn’t just about mental illness. It is also about well-being. You could chat about things that aid wellbeing, like talking, exercise, chill out/”me” time, wellbeing doesn’t mean feeling happy all the time. It’s about feeling able to cope with life’s ups and downs.
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Talk their language – none of us are always familiar with the terminology around mental health or mental illness. But young people will most likely be familiar with the idea of feeling stressed, depressed, low or anxious. They might also have encountered eating disorders or self-harm among their peers or in the media.
Depersonalise! Research suggests that young people often find it easier to think and talk openly about hypothetical situations rather than their own feelings and experiences. So instead of asking them direct questions about themselves, you could talk about a soap opera, TV or book characters. Link to other types of stigma and discrimination – explain that just as racial prejudice or discrimination against people with physical disabilities is unacceptable, so is mental health stigma and discrimination. We can make a real difference by being open-minded and non-judgemental.
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Show you are happy to talk and listen – above all, let your child know that if they are worried about their mental health or the mental health of someone they know, they can come and talk to you about it and you will be there to support them.
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Learn together – it is ok not to understand things. You can always suggest that it is something you can learn about together.
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Check out ‘Time to Change’ Resources.
As lessons and new skills are developed the road to recovery is one of trial and error and trying to accept the situation as best you can. Having been in full time employment to finding myself unable to leave the house, the initial feeling was a frightening one and literally a ‘wits-end’ experience. It is a huge adjustment from being on the go every day to finding yourself terrified to do anything. But with a supported structure and time spent at Morven Day Services the path to recovery was that little bit easier to take. This journey of recovery has given me the opportunity to return to college as a full time student and continue to support individuals living with mental health issues. David Lloyd was CrossReach Volunteer of the Year in 2013 and now works part-time at Morven Day Services
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CrossReach Week 2014
Coming in Spring 2015 Moderator’s Golf Challenge 8
Check CrossReach website for more details
In an exclusive interview for CrossReach News, the Moderator of the General Assembly Rt. Rev. John Chalmers reflects on CrossReach Week 2014 Moderator – what are your thoughts about CrossReach Week? Well, it’s been great fun first of all! I see it as a real privilege to do this on behalf of the church, but it’s a double privilege to enter into and see at close quarters the kinds of things CrossReach’s services are providing. Service users themselves are regarded as people of full value (and are given full value) and the people who deliver that service are doing it with a real sense that this is a vocation – something that God has called them to do and you can see that in their eyes. You chose as your theme ‘Seeing Christ in the face of others’. Have you seen that? Yes. I said to the staff here at Charis House that I’ve seen Christ in their hands at work, and I’ve also seen the way they look carefully at the people they work with and care for. They’re not just thinking they’re serving their fellow human being – which they are doing of course – but they see it in their service for the Kingdom and for Christ himself.
providing a caring future
www.crossreach.org.uk
It’s been said that CrossReach is the Church of Scotland’s best kept secret. Do you think that’s right? I do and having spent a week with CrossReach I can see that it is geared up to provide a social care service, but not necessarily to share its story in the church. It’s delivering a professional service so that is its priority. So we need to find a way in which we provide a greater opportunity for knowledge of its work to be shared across the church.
How important do you think it is that the church is involved in the type of social care that CrossReach is doing? I’ve been saying to people that I’d rather see a sermon than hear one – and I’ve preached plenty of them! When we start to preach sermons we get locked into disagreement about doctrine or dogma but there’s no disagreement when it comes to what you see people are doing. Those who live their creeds are better than those who argue their creeds, so I think it’s enormously important that we’re doing this at a national level, but we’re also using the opportunity we have to influence Government to put more money into this kind of care. I think care is undervalued. I also think the idea of local church partnership allowing congregations to get their hands dirty in the real work of the Kingdom instead of fighting for creeds would be a better way forward. It’s faith in action isn’t it? That’s exactly what it is – faith in action – and it’s also a way to allow members of the church to be brought into the community of the church and to belong to it; I think it’s when you begin to feel you belong to the community of the church that your faith is activated – that you find faith, and through the work that lots of congregations are doing it’s a way of bringing people into the community. And you don’t need to preach to them in words to express the gospel – you let them see it in action.
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News in brief
Prayer Points
CARING ACROSS SCOTLAND
For those who wish to pray, please consider • The work of Gaberston House in Alloa over the last 25 years and Lewis Street in Stornoway for 20 years of care • Senior managers as they deal with the challenge of reduced funding from both local and central Government • The Social Care Council (CrossReach) as they meet to finalise the report to the General Assembly in May • The positive impact for CrossReach of having two of our staff recognised at the 2014 Scottish Care Awards • The opportunities which arose from CrossReach Week to inform churches about our work and for those who are supporting us as a result • Partnership with other church Councils and for the success of the recent joint conference with Church and Society If you would like to receive our free Prayer Diary three times a year, please call: 0131 657 2000, or download a PDF version from:
www.crossreach.org.uk
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Our Mission Statement In Christ’s name we seek to retain and regain the highest quality of life which each individual is capable of experiencing at any given time
Success at Scottish Care Awards Gwen Anderson, Activities Co-ordinator at Queens Bay Lodge residential home in Edinburgh, was the winner of the Meaningful Activity Award at the Scottish Care Awards held in Glasgow in November. Also on the night, Janis Grubb, Service Manager at the refurbished Bellfield care home in Banchory, was a finalist in the Management and Leadership Award category. CrossReach Chief Executive Peter Bailey said: “I am delighted at this recognition of the inspirational commitment Gwen and Janis give to their roles in supporting the residents in both of their services. To have a winner in one category and a finalist in another is a marvellous accolade for CrossReach.”
Award for Cameron House A partnership between Cameron House in Inverness and a local Gaelic primary school has won the ‘Best Innovation in Continuing Care’ at Scotland’s Dementia Awards. Cameron House is a specialist care home providing care and support for 28 older people with dementia. As reported in the last issue of CrossReach News, the idea is to provide the native Gaelic speaking residents a chance to converse in Gaelic with the pupils of Bun Sgoil Gàidhlig Inbhir Nis.
Presenting with Confidence Scottish Consortium for Learning Disabilities facilitators spent two days with CrossReach Learning Disabilities Services when they helped a group of service users to ‘present with confidence’. The group developed new skills such as managing their audience, delivering a presentation and dealing with challenging questions. Sessions were held on equality and diversity, and everyone put together a ‘Giftedness Poster’ looking at their own skills and interests as well as what others thought were their greatest strengths. Everyone was awarded an SCLD certificate and are are they now ready to go and use their skills training, presenting and interviewing. Thanks to the Sir Duncan Carmichael Trust which supplied funding for the training.
Two are Better than One! In a first for the Church of Scotland, the Church and Society Council and the Social Care Council (CrossReach) hosted a day conference in Motherwell called ‘Inside Out: Faith Driven Action’. Paul Morrison from the Joint Public Issues Team spoke about how recent changes to the benefits system had impacted negatively on the poorest in society. Earlier, the delegates had listened to panel discussions on ‘Social Care – A Government Responsibility? Leave it to the professionals’ and ‘Money, money, money: the way we use our wealth’. The Moderator of the General Assembly Rt. Rev. John Chalmers, led worship.
Staff
Me and My Job administrator, I see myself as a guest in their home, and my job is to help with the day to day tasks to ensure the important Emily Ciorra, Administrator, The Bungalow work of care can be prioritised for the most important people here - the residents and In my first week in the job as care staff who do the most fantastic job of administrator at The Bungalow caring for them. in Stonehaven, there were Working in a Christian environment is a tears but not in the way you may expect, delight to me; my office door is always from being nervous at starting a new open, and a week rarely goes by where job, but, rather, tears of joy as I had someone hasn’t nipped in for help with enjoyed it so much! Time flies when something and it turns into a quick moment you are busy, and a full decade has of prayer regarding something they’re passed since I graduated with my MA in worried about. This will always be a Entrepreneurship. My previous ‘job’ was privilege, and a precious part of my day, as as a stay-at-home mum for 5 years, so it it is living out Romans 12, key for us here was with joy and excitement, as well as at The Bungalow: “Take your everyday, some nerves and anxiety, that I stepped ordinary life - your sleeping, eating, goingback into paid work. to-work, and walking-around life - and The Bungalow is a purpose-built house place it before God as an offering.” for five adults with profound learning and From doing the accounts, ordering in stock, physical disabilities. None of the residents sending in wage information to typing, – all of them similar in age to myself photocopying, or even encouraging, can talk, walk or feed them self. As the listening and praying, I love that we are
permitted – even encouraged - to openly reflect God’s love in everyday situations. It may be adding a bible verse to the end of a note to staff, or replying to an email with an extra line of encouragement to note their work is appreciated. Recently, on the phone to a supplier in a call centre, I shared a little of my day and God’s love with the operator I spoke to. He became emotional, and confided in me aspects of his life, and I was then able to pray for him over the phone, sharing a verse that enabled him to know God’s love. He said he was going to go for a break and phone his friend as it was such a relevant chat in light of his situation. So I encourage you all, in the job that you do, that you may feel is not significant, to bless and inspire people by your behaviour and actions. To society, our job may not be the highest regarded, but when you place each day before God as an offering, he can turn it into something beautiful! Emily Ciorra, Administrator
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The CrossReach Legacy timeline 1936 Deaconess Hospital
1869
HRH The Duke of York opened “The Princess Elizabeth Ward” for Children.
CrossReach Commences as: “The Committee on Christian Life and Work”
2013
1995 The Mallard for Children & Young People with Physical & Learning Disabilities
The Bungalow residential service for adults with learning disabilities and complex needs
1948
2010
Eastwoodhill Residential Home for Older People
Well Hall - New Build Residential Service for Older People
1916 Simpson House: Substance Misuse Counselling and Training
Where are you in the CrossReach timeline?
The CrossReach Legacy Timeline has been possible because people gave. They gave their time, skills and they gave a legacy. Your legacy can help CrossReach provide a caring future for the most vulnerable people across Scotland in any of our service areas:
• Adult Care Services • Children and Family Services • Services to Older People At CrossReach, we believe in life-changing work. Let your legacy work to change a life. For more information or call 0131 657 2000
Social Care Council Operating as CrossReach Scottish Charity number: SC011353
www.crossreach.org.uk