Welcome to Crest Nicholson

WELCOME TO CREST NICHOLSON

COPYRIGHT CREST NICHOLSON

WELCOME FROM OUR CEO

Welcome to Crest Nicholson. I’m delighted that you have joined our company.

Here at Crest we strive to work together as one Crest, collaborating to ensure we achieve success. You are empowered to deliver success, respecting your individuality, embracing your differences, and valuing your varied perspectives. We are committed to developing your skills, knowledge, and abilities, to grow yourself as well as the business.

All of us are very proud of our products which are reinforced by our focus on placemaking and the communities we create, and you are central to our ongoing success in realising our strategic priorities through our business foundations and values which underpin the way we do business.

Peter Truscott Chief Executive Officer (CEO)

The following few pages outline the structure of our business and what Crests foundations, priorities, and values are. Please take the time to read and see what you can do to bring these to life.

CREST NICHOLSON LIFECYCLE

This is the basic lifecycle between divisional departments, however, it’s more complex than the diagram above, with departments having to pull together and work as One Crest throughout the entire lifecycle of a development.

AT A GLANCE - WHAT DOES EACH DEPARTMENT DO?

Land & Planning – Our Land & Planning teams are responsible for buying high-quality land which meets our criteria for creating communities and placemaking. The team sees the land purchase through the planning process.

Technical – Our Technical teams manage external consultants who provide us with architectural and engineering drawings. Technical are involved in every stage of the development of a piece of land, from crucial surveys when identifying land, to value engineering and resolving problems as they occur during the build stage.

Commercial – Our Commercial teams manage our materials and labour costs which is critical to the success of every build programme. They ensure we have the right subcontractors in place for both materials and labour.

Build – Our Build teams manage the construction part of the process, with our site teams ensuring we deliver our plots on time, on budget and most importantly – safely.

Sales & Marketing - Our Sales teams include site sales who manage our show homes, showing potential buyers what’s available and helping them find their future home with divisional support including marketing.

Customer Service – Our Customer Service teams are responsible managing our customers once they have moved into their new home, including helping with any defects which may need resolving.

Finance – Our Finance teams are responsible for driving the commercial performance of their particular Division, partnering with the other departments and providing valuable reports to our Group Finance team.

PSL – Our Partnership & Strategic Land team secure and coordinate the promotion of longer term strategic land and coordinate key stakeholder relationships such as with Homes England and housing associations. CNPSL also look to secure joint venture opportunities, where land is acquired to be developed in collaboration.

Group – We have a number of Group teams who support our operational Divisions, including IT, SHE, HR, Group Operations and Group Finance.

OUR VISION

Building a diverse and inclusive environment; promoting respect, support and wellbeing.

We aspire to be the home builder employer of choice to attract, develop and retain high quality talent and expertise. We collaborate and work inclusively, focusing on shared goals, welcoming new ideas and continually improving to deliver success.

WE ASPIRE TO HAVE AN OPEN AND HONEST CULTURE, CREATING A POSITIVE, EFFECTIVE AND COLLABORATIVE ENVIRONMENT, WHERE ALL COLLEAGUES ARE EMPOWERED TO DELIVER OUR SUCCESS. WE ARE FOCUSED ON THE WELLBEING OF OUR PEOPLE AND DEVELOPING TALENT. WE HAVE ARTICULATED OUR COMPANY VALUES WHICH DEFINE WHO WE ARE AND HOW WE DO BUSINESS.

OUR PRIORITIES AND FOUNDATIONS

Managing Director

WORK AS ONE CREST

Managing Directors from all divisions meet regularly at the Operations meeting

Customer Services Director Sales Director Land Director Commercial Director Technical Director Finance Director Build Director

Functional Forums

These provide open communication across functional areas, generate, agree, and roll out business improvements across all divisions, ensuring we have consistent, efficient ways of working, operating as ONE CREST and not in silos.

SHE & Build, Land and Planning, Customer Services, Commercial, Technical and Sales and Marketing.

OUR OPERATIONS

Seven regional divisions

Crest Nicholson Strategic Partnerships and Land (CNPSL) –

• Secure and promote medium / long term strategic land options

• Maintain key relationships with partners such as Homes England and the Defence Infrastructure Organisation

• Manage Crest’s bulk sales

Group functions

• Safety Health and the Environment

• Sales and Marketing

• Technical

• Sustainability

• Procurement

• Human resources

• IT

• Company Secretariat

PLC BOARD EXPLAINED

Crest Nicholson operates through its Board of Directors with day-today management and operation delegated to the Chief Executive and the Executive Leadership Team.

The Board is responsible for business strategy, risk and oversight of the Executive Leadership Team.

The Executive Leadership Team (ELT) has responsibility for the day-to-day operation of the business, and for developing strategy for the Board's input and approval.

The Board comprises a NonExecutive Chairman, NonExecutive Directors and Executive Directors.

WHAT DO WE EXPECT FROM YOU?

Our policies outline our expected behaviours and expectations in how we work at Crest Nicholson. They are found in the policy section of Grapevine which is our intranet.

• IT policies

• Clear desk Policy

• Security incident Policy

• Alcohol and drugs Policy

• Bribery and corruption Policy

• Whistleblowing Policy

• Sustainability Policy

• Sustainable Procurement Policy

Open a new browser window and Grapevine will open automatically, hotlinks on the Grapevine home page contains a link to the Policy Hub. Key general policies all should read and understand are-

• Gifts and Entertainment Policy

• Climate Change Policy

• Human Rights Policy

• Harassment and Bullying Policy

• Social Media Policy

• Violence Policy

• Conduct and Confidentiality Policy

• Equality and Diversity Policy

• Expenses Policy

• Sustainable Timber Policy

YOUR INDUCTION ROADMAP

Receive Welcome to Crest handbook

Prior to day 1

Receive your induction plan from your line manager

–

Day 1

–

Complete required HR information and return / bring on day 1

Week 1 to 2-

Meet your line manager at your home office

Home office induction and introductions

Meet your team and assigned buddy

Receive IT equipment and an overview of core IT systems

Undertake a learning needs analysis (LNA)

Start required online compliance training

Continue training to the agreed plan

Meet your divisions HR business partner

Ensure New starter training course on MyLearn is being completed

Plan regular meetings

Get weekly 1-2-1s in the diary with your line manager

Liaise with support functions to plan external training courses where required based on LNA outputs

Month 1 to 3

Initial Performance Development Review completed using template from Grapevine Performance Development Review pages Performance & Development Reviews (PDR) (sharepoint.com)

Complete MyLearn New starter training

Continue work on functional specific induction training on MyLearn

COMMUNICATIONS

Engagement from all levels within Crest is a top priority, as after all to be informed is to be empowered.

We have a number of different channels which we aim to share news and updates.

Grapevine is our company Intranet. Here you can find;

• Links to internal systems

• Information on policies and procedures

• Business strategy

• Achievements

• News and perspectives

The Exchange, our company newsletter

• Divisional newsletters

• Senior team roadshows, in person and online, with question-and-answer sessions, with a culture of open dialogue about the business and wider industry.

• Charity days and events

Each division has a range of briefings, social events and annual staff business and strategy reviews.

PERFORMANCE - 2022 IN REVIEW

We have made good progress in delivering the first part of our growth strategy and continued to deliver strong financial and operational performances in the year. More detail can be found HERE in our Annual integrated report.

WELLBEING

Your Mental Health is a Priority

Start your mental fitness training today!

We are committed supporting your mental health. We have many Mental Health First Aiders within Crest, and we regularly upskill and recruit more to ensure our colleagues are never far form any help should the need it.

As part of our focus on developing our people we are pleased to give everyone at Crest Nicholson access to Fika.

We also support our colleagues with a dedicated employee assistance programme, which gives access to confidential, specialist, independent counselling services 24 hours a day, 7 days a week.

What is it and how do I get started?

Fika training grows skills for work and life - skills like confidence, stress management, motivation and more. With Fika, we are providing courses, made up of short 5-minute exercises that help us grow each day and flourish towards professional and personal goals.

5 minutes of training, several times a week has been proven to increase life satisfaction and positive outlook Register

Register now with your Crest Nicholson email address.

The ‘Get started’ course is essential for everyone and the best possible starting point.

Work through other courses and use the team training tool in your meetings. All are crafted by Fika’s psychologists and focus on key transitions and challenges faced in both work and personal life.

BENEFITS OVERVIEW

A brief overview of our benefits is shown here.

Log onto MyRewards to find out more about the benefits we offer, apply for those benefits and make any changes you need to. You will have access to MyRewards the day after you start.

SAFETY HEALTH AND THE ENVIRONMENT

The safety, health, and welfare of everyone who is part of our operations is our number one priority

Our programme of standardisation is designed to deliver safety benefits as well as reducing cost and increasing efficiency. Our standard house designs utilise standard temporary works arrangements such as scaffolding and this repetition and simplification improves the management of one of the most important risk areas in housebuilding – preventing falls from height.

How can you help with this?

Being alert to your environment, challenging behaviours, and reporting something if it doesn’t look or feel right is the foundation of our safety culture here at Crest. Strong leadership at all levels is essential in driving improvements in performance. This year we introduced a new regime of regular line management

SHE inspections undertaken by our Build Managers and Heads of Customer Service to support and reinforce this leadership responsibility.

SUSTAINABILITY

Sustainability is of fundamental importance to our business and stakeholders. The challenges we face, from climate change to human rights, are significant, and societal expectations continue to increase. The nature of our business means we have an opportunity to be a force for good. We aim to integrate responsible practices throughout all aspects of our business, allowing us to contribute positively to society and create long term value for our stakeholders.

SUSTAINABILITY STRATEGY

Our sustainability strategy, grounded by our core purpose to build great places for our customers, communities and the environment, is integral to our overall business strategy and strategic foundations.

The strategy has three core pillars and outlines our commitment to drive action across our business and value chain to tackle some of the most significant environmental and social challenges facing our planet and society.

• Protect the environment: Reducing our carbon emissions and adapting our homes and developments in the fight against climate change, protecting and enhancing biodiversity in and around our sites, and managing our resources efficiently to reduce waste and resource consumption.

• Make a positive impact on communities: Delivering a positive impact for our communities and partners through active engagement and partnerships, providing attractive and high-quality new homes and investing in initiatives and infrastructure that bring a lasting beneficial impact.

• Operate our business responsibly: Respecting and safeguarding the human rights of all our colleagues and those who are associated with our operations, providing a safe working environment, investing in skills, providing opportunities for our people to grow within the business and fostering a diverse and inclusive culture.

Further information including Group policies can be found on the Sustainability Grapevine pages. We look forward to working with you!

AFFINITY GROUPS

An Affinity Group is a network of colleagues from across the business who will have regular meetings to discuss opportunities for learning, awareness-raising and how to effect tangible change in their focus demographic.

This is a really important step here at Crest as we continue to focus on creating an inclusive environment where all our people are valued, included and empowered to succeed.

Based on volunteer feedback, the Affinity Groups we are initially launching with are:

• Disability

• Ethnicity

• LGBT+

• Mental Health & Wellbeing

• Religion and Belief

• Women in the Workplace

• Working Parents

But this is just the beginning. We need your help to grow these groups and topics to accurately represent the diversity of our business. A good number of you have volunteered in response to the last communication from Jane, but we want to ensure you have the opportunity to get involved and share your voice.

To find out more about the Affinity Groups, additional topic ideas, and how our charity partner “BITC” (Business in the Community) will be supporting us, please visit our dedicated page on Grapevine here.

THANK YOU, AND WELCOME AGAIN