CPSL Mind Annual Impact Report 2022-2023

Impact report 2022-2023

Registered Charity No: 265087

Contents

Contents 2. From the Chair 3. CEO reflections 4. New services 5. Good Life Service 6. Sarah’s Story 8. Discharge Buddy Service 9. Crisis support 10. Connecting Muslim Mums 12. Nathan’s Street Art 13. Night Light Cafe 14. Boston Service Design 16. STOP Suicide Campaign 17. Supporting workplace wellbeing 18. Cambridge Half Marathon 19. Fundraising 20. Our impact 21. Our environmental pledge

Please note: Models have been used for some images in this report.

Impact report

From the Chair Welcome to CPSL Mind’s Impact Report 2022-23 This has been a year of continued growth, both in terms of income and the breadth of our service offer across Cambridgeshire, Peterborough and South Lincolnshire; aligned closely to our strategic goals and underpinned by collaboration and co-production.

Our four strategic goals, combined with our development priorities of Inclusivity, Innovation and Influence, have helped us to stay focused during these uncertain times. Our commitment to the natural environment has also ensured that sustainability – in the widest sense – is at the heart of all our conversations.

As ever, our achievements this year reflects an incredible team effort.

On behalf of the Board of Trustees, I would like to

Alan Tait, Chair of Trustees

thank everyone who has contributed to this work; from our highly committed staff and volunteer team, co-producers and collaborators to our core funders, partner organisations, local businesses and community supporters.

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Reaching out Service, working with six of Cambridgeshire’s Primary Care Networks (PCNs), and a specialist Victim and Witness support service for individuals affected by crime.

Every contribution, large and small, makes a difference – and is greatly appreciated.

This will be my last opportunity to introduce CPSL Mind’s Impact Report, as I retire from CPSL Mind’s Board at the end of 2023, having been involved with this organisation for the past ten years.

During this time, I have been so impressed by the stream of innovation across our services and by the strength of contribution and commitment by CPSL Mind leadership, staff and volunteers.

I have learned so much about the people and organisation.

I am so grateful that I have had the chance to contribute as I have.

I wish CPSL Mind – those who use its services, its staff, volunteers and trustees all the very best wishes for the next phase and will follow with interest.

Alan Tait Chair of Trustees

Aly Anderson, CEO

From the CEO At a time when the state of the nation’s mental health has been described as being “possibly at its worst ever’*, the kind of accessible, holistic, person-centred services that CPSL Mind provides across our communities are more important than ever before.

So, I am both pleased and proud to report that this year has seen us reach more people across Cambridgeshire, Peterborough and South Lincolnshire than ever before. At the same time we are also making real progress in our commitment to making the support we offer more inclusive and accessible.

This year we secured funding for a new Community Connector

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* Dr Sarah Hughes, CEO national Mind, Feb 2023

We have successfully delivered our co-produced perinatal service for Muslim mums, launched new services in South Lincolnshire and undertaken an important piece of service design activity in Boston, Lincolnshire, with a view to helping local mental health services become more accessible to Boston’s migrant communities.

Read also about the power of peer support, including individual stories generously shared by individuals who have accessed our services, plus the many different ways that supporters across our communities get involved in our campaigns and fundraising activities.

If you would like to know more about these projects, or any other aspect of our work, please do get in touch.

Aly Anderson Chief Executive Officer

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Services

New services for 2023 We were delighted to secure funding for two new services, ready for launch in April 2023:

Victim & Witness Service Our specialist mental health Victim and Witness support service, funded by the Cambridgeshire Police and Crime Commissioner, works with the wider Victim and Witness Hub to support people whose mental health or wellbeing has been affected by being a victim or witness of a crime.

Individuals accessing this service are offered trauma-informed telephone support, with a focus on guided selfhelp techniques around relaxation, stress and anxiety management.

Community Connector Service Our Community Connectors are all working alongside NHS colleagues in GP practices from six Primary Care Networks (PCN) in Cambridgeshire – Cambridge City, Cambridge City 4, Granta, Cam Medical, Ely North and Ely South to support people for whom connection into their community is key to their emotional wellbeing.

The service is also available to some PCNs in the north of the county through a different provider. The most valuable asset the Community Connectors have is time; time to build trust, time to listen, and time to support people in creating and achieving sustainable goals.

This service is only available by referral through participating GP practices.

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Services

Good Life Service As part of our Good Life Service, we provide one-to-one support to more than 100 people across Cambridgeshire who are recovering from significant mental health challenges.

Liam* accessed this element of the service during a transition to independent living following a period in hospital. Our Good Life Facilitators met with Liam weekly, supporting him around goals that were important to him.

“This support has really helped me gain confidence,” says Liam, whose ambition is to teach history.”

“Building up to a place where I can travel independently is one of the main things that grew my confidence, enabling me to go to college to complete my GCSEs.” *Not his real name For another individual who has accessed our Good Life Service this year, one of our open access Good Mood Cafes has played an important part in their recovery:

“This support has helped me gain confidence.”

“CPSL Mind's support has brought me out of my shell, getting me out of the house, meeting new people.

“The Good Mood Cafe has been a brilliant addition, allowing me to meet new people.

“I feel comforted by the support because people are always there to help, to talk to and to listen,” they said. “It’s those little things, like just going out for half an hour; sitting and talking to someone different. It’s been a great help.”

Attending their local Good Mood Cafe has been particularly helpful, they said.

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“I’m not out of the woods but I can notice the changes in myself. I've made significant progress, engaging in activities like painting and scooter rides, reducing computer time.

“The support has led to positive health choices. My mood has changed . . . I am more relaxed, open-minded, and open hearted. I’ve started to believe in myself more.”

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Services

Personality Disorder Peer Support

Sarah’s story: Over the past year, Sarah has accessed a peer support group facilitated by CPSL Mind as part of the local personality disorder support pathway. Below, she shares her experience.

“I have been in the mental health system since I was a teenager, and I was diagnosed with borderline personality disorders seven or eight years ago. When I looked for help, I was bounced around, and was not able to find a place for treatment. I was either too high a risk or too high functioning. I didn’t sit anywhere. . . Then I heard of the group run by CPSL Mind.

“I didn’t think I would like it and was reluctant to do it at first. Initially, you do two meetings called ‘Is this for Me?’ and as these were online sessions, they were easy to access. If it hadn’t been online, I can honestly say the chances of me going to them would be less than 10%.”

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Services

Sarah, pictured here, experienced the benefits of peer support

“It’s like an ice that’s melted.”

“The peer support group helped me. Our facilitator is one of us. He’s changed my whole view on treatment and helped me accept my diagnosis. He has opened my mind. There’s a lot of stigma associated with that [diagnosis] and, if it was not for that group, I don’t think I would be in the mindset I am in today.

“It’s been about opening our minds in a safe space, having that space to be myself. I am Sarah in those meetings. You just feel really connected, having something you share and knowing that you are all there for the same reason. It’s about acceptance.

“It literally gave me a chance at life. I was living, “It is like an ice that’s but I was in denial. I was melted. I’d become numb, but since going to the group, embarrassed at telling people; CPSL Mind I feel emotional, I feel love, sadness, empathy and regret. doesn’t make you feel like that.

“And it’s nice to be surrounded by people going through the same. Mental health is not discussed enough, especially as a parent.

“All the information I have received. . . I wouldn’t have found it on my own. It is invaluable.

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“There was nothing for me elsewhere and I feel so grateful to have had the chance to access the service. And, I’d say to anyone in my position, if you are willing to make the effort, you will get the help you want. It is available.”

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Services

Discharge Buddy Service Between 2022-2023, the Discharge Buddy Service supported more than 100 people over the period following discharge from hospital or crisis services.

The first few weeks following discharge can be a very challenging time for many.

Our Discharge Buddy Service is on hand to provide emotional support, along with resources and encouragement around developing self-help strategies and self-care tips.

Below is a selection of feedback the service has received this year:

One individual said, “Thank you to CPSL Mind for all your support. You have been a great help in my journey to better health mentally and physically. Six months on, I am now seeing my kids again, back at work and taking courses in mental health.”

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This year we delivered more than 1,000 hours of support for individuals discharged from hospital and crisis services.

Another person added, “My experience from this service helped me take steps toward feeling more in control.

Sometimes we need encouragement and reassurance and validation that we're on

the right track and the Discharge Buddy Service really helped me with all three of those things.”

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Services

Crisis support “The Sanctuary is an invaluable service. . . I used their daytime, evening and pro-active calls during a very difficult time in my life and I really can’t thank them enough for taking the time, patience and care to be there for me.”

Holistic support for local people in crisis This year, we have supported 1,900 individuals who were experiencing a mental health crisis, via our Sanctuary service in Cambridgeshire and Peterborough, which provides face-to-face or telephone support 365 days per year.

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Services

Connecting Muslim Mums Our Connecting Muslim Mums project received funding from the Department of Health and Social Care Starting Well Fund to co-design a communitybased perinatal mental health support service for Muslim mums in Peterborough who, historically, have been underrepresented within local perinatal services.

This project was delivered in partnership with The Lantern Initiative, a local Muslim-led community organisation, and was designed collaboratively with Muslim mums with a wide range of different experiences.

Our research showed us that mums were seeking tailored support that included faithbased elements and culturally sensitive information.

The three-year project has been independently evaluated as achieving very positive outcomes.

“I feel better within myself.

This group has helped my wellbeing more than any other medication and therapy I have tried,” said one mum, while another added: “I have learnt so much about myself. I feel so much more confident in my abilities as a mother.”

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Services

96% of participants felt that they have a better understanding of wellbeing issues and are able to introduce self-care practices into their lives.

Connecting Muslim Mums Evaluation As well as supporting individuals around their general wellbeing, it was clear that building connections was an important element of this service.

“It gives me the motivation to get out and a place of security and comfort,” said one mum.

“I enjoy the fact that I can bring my kids and that it isn’t aways so ‘heavy,’

“It has given me connections for life. I was able to get out and do something I enjoy,” explained one new mum.

“We can just turn up and be there for each other, meet people and have a nice time.”

“I also feel reconnected with my family, friends and religion.”

Another mum added, “It made me empowered and confident. I feel like I’m ‘good enough’ for my daughter.

“It’s also helped me deal with the first stages of motherhood. It’s helped me keep an eye on my mental health.”

Alongside a six week ‘course’ the project includes ongoing peer support via Muslim ‘Mamma Meetups.’

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The benefits cited by the mums include everything from the simple things – such as providing the time to enjoy a hot cup of tea and having a safe space to talk about mental health.

For some, there have also been valuable connections made, which have lasted beyond their involvement in the project. “Me and two other mums have created our own WhatsApp group and sometimes we meet up with each other for a coffee.

“It has given me a social life as well as confidence in my abilities as a mum.”

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Nathan Street Art

Nathan Murdoch at work in Peterborough

Raising awareness through art...

“It’s a public piece of art that gets people talking. It celebrates inspirational people and I hope the artwork creates conversations that may help someone.”

Nathan Murdoch, street artist

This year we partnered with talented street artist Nathan Murdoch to raise awareness of mental health issues – and raise funds for CPSL Mind. Look out for his incredible work near St Mark’s Street in Peterborough.

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South Lincolnshire

Night Light Cafe This year, saw the launch of a network of ‘Night Light Cafes’ across Lincolnshire.

There are currently 25 cafes across the county, run by 22 Voluntary, Community and Social Enterprise organisations (VCSE), including CPSL Mind.

Our cafe in Long Sutton, South Lincolnshire, launched at the end of February 2022; providing a safe space twice weekly for anyone looking for emotional support.

“We are a safe space. We are a warm space. We are open to everybody. It is a space for anyone who is finding life difficult, and that could be for 101 different reasons,” explained Nick Moon, CPSL

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Mind’s South Lincolnshire Project Lead.

“We see such a wide range of visitors, from those experiencing periods of acute anxiety and depression through to people living on their own, who are feeling lonely and appreciate the opportunity to talk to others over a brew.”

And the Night Light Cafe service is already creating valuable opportunities for peer support, adds Nick.

“We have a number of examples where individuals have been supported by the cafe and then gone on to support others.

“That group is so good. They have literally saved my life on more than one occasion.”

“I really enjoy coming here. Just talking to people for a couple of hours takes my mind off other things, it’s a brief but welcome respite.”

“What a lovely group and a peaceful place to come to. I wish I’d found it sooner.”

“One visitor in particular has been introduced to resources that seem to have really helped her to cope with her distress in more positive ways.

“She is very talented at crafts, and is now sharing her expertise with other visitors, for the benefit of everyone’s wellbeing, which feels like such a positive outcome.”

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South Lincolnshire

Boston Service Design Our Boston Mental Health Equalities Project was commissioned as part of Lincolnshire’s Community Mental Health Transformation programme.

The aim was to understand the specific challenges people who had migrated to Boston, faced with their mental and physical health, including the barriers to accessing support.

“It was difficult to tell my problems to the doctor through a telephone translator.”

We used national Mind’s Service Design Toolkit to explore these challenges, beginning with desktop research.

Using ONS Census and National Insurance Registration data, we found that between 13% and 20% of the population of Boston have migrated from other countries, with the highest proportion originating from mainland Europe.

Therefore, we focused our project on engaging and exploring lived experience within the Lithuanian and

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Bulgarian populations, as well as hearing from some of the key organisations and services available in the area.

Our initial research showed that Bulgarian and Lithuanian communities were underrepresented when it came to accessing mental health support in the area.

We spent more than 16 hours on peer-led conversations with people who were living in Boston, having migrated from Bulgaria or

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South Lincolnshire

16 n a e th r o m t n e le led p sp r o e e e p W pe h n t i o w n s hour sations in Bosto er v ing n v o i l c rom f e r d e w te a o r h g i . w a i m n d a ha hu t o i h L w or a i r a Bulg

Lithuania, to find out what it was like to access local services.

“It was difficult to tell my problems to the doctor through a telephone translator,” explained one participant.

Adapting to a new country can be difficult, added another: “You come to a foreign country where there are other people, other laws and another life.”

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These experiences were central to the key themes that were used to inform our findings from the project.

We subsequently made a number of recommendations in our Boston Mental Health Equalities Report and these are now being used to inform decisions around future service provision across Lincolnshire.

To read our full report, visit: cpslmind.org.uk/how-we-help/south-lincolnshire/

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STOP Suicide Campaign

STOP Suicide campaign STOP Suicide ‘I'd Ask, Would You?’ launched in March 2023 and built on existing messages, from the awardwinning campaign. It focused on risk factors identified as part of our background research, highlighting messages to those that may be in contact with, or recognise individuals experiencing social and challenging behaviours and hardships around relationship breakdown, loss and conflict, and domestic abuse.

Having identified key community groups and organisations, the campaign Impact report

sought to raise awareness of the warning signs of suicide, increase the knowledge and understanding of how to approach a conversation about suicide, and equip the local community with suicide prevention skills.

I’d Ask, Would You? highlights Estimated reach of more than 150,000 residents in Peterborough and 120,000 residents in South Cambridgeshire.

526 individuals trained via STOP Suicide talks and workshops in the first half of 2023.

3,191 views on stopsuicidepledge.org during the campaign.

Campaign shared by Lifecraft, Cambridgeshire County Council, Peterborough City Council, Healthwatch, Cambridgeshire and Peterborough Integrated Care System, IMPAKT Housing & Support, The SUN Network, Cambridgeshire and Peterborough Safeguarding Partnership Board and councillor - Ruth Brown.

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Training

We trained 1,756 individuals between the 1st April 2022 - 31st March 2023

Supporting workplace wellbeing This year saw our Training and Consultancy Service work in partnership with many employers and organisations to improve workplace wellbeing.

This included the Cambridge Biomedical Campus (CBC), with whom we developed a suite of mental health training webinars which were then made available to more than 21,000 people who work on the campus.

We were also delighted to deliver a communication skills course to Wood Green Pets Charity. Steph Drake, Community Outreach Officer at Impact report

Wood Green Pets Charity, said, “Working in an animal charity, we regularly speak to people who are distressed and facing difficult decisions with either their own pets or ones they are working with, as well as all facing the emotional challenge personally that comes with dealing with increasingly difficult situations.

“The training provided a clear explanation of the approaches that could be useful in the conversations we have. It also helped us to further understand why people respond as they do in certain situations.”

We delivered

530 hours of training and workshops

New course for 2022-2023

Menopause and Mental Health course In response to an identified local need, our training service worked alongside staff at Cambridge University Press and Assessment (CUPA) to co-produce Menopause and Mental Health Awareness Training for the workplace.

The new course was launched on World Menopause Day in October 2022 and is now part of our core Workplace Wellbeing offer.

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Fundraising

Image: Cat Linford and Sean Stevens

Cambridge Half Marathon Impact report

Our team of 69 runners took on this iconic race to raise money and help us support local residents in their recovery from a range of mental health challenges.

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Fundraising

An incredible £40,000 raised and 903 miles run for us . . .

On a chilly Sunday morning in Cambridge, our team of runners drifted over to the CPSL Mind tent to say hello and warm up for the 13.1 miles race ahead of them.

Our 69 runners were among the thousands gathering for the 2023 TTP Cambridge Half Marathon on 5th March.

A team of runners who were motivated – not just to go the distance on the day, but also to raise as much as they could for CPSL Mind in the process.

So much so that, by race day itself, there was an incredible £30,000 of sponsorship

raised - with the promise of more to follow.

And then they were off.

Tackling the historic streets and colleges of Cambridge, racing their own races, being cheered on by their families and our enthusiastic volunteers, finishing and collecting their medals.

And, by the following Sunday, they had increased the team fundraising to just under £40,000.

What an outstanding achievement!

A huge thank you to all CPSL Mind runners

Thank you to our fundraisers We are extremely proud of and grateful to every single person who has chosen to donate or raise money for CPSL Mind. Your moving stories, amazing challenges and fundraising efforts have inspired us all.

Your donations help us to support the mental health of local people and we want to say a huge thank you. The money you have kindly raised allows us to grow and enhance our services and develop new initiatives to continue positively change lives across our diverse communities.

We are delighted to link up with and partner closely with companies and organisations who fundraise for us as well as share skills, knowledge and experiences to support better mental health.

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A huge thank you to:

Jagex Perkins Perkins Young Professionals Peterborough Chapter Rutland Cycling Primark Peterborough Sharman Quinney Shifties Buckles Solicitors Paragon Customer Communications Peterborough Mail Centre

Starbucks Cambridge branches Rotary Club of Cambridge Rutherford Nellie’s Café South Holland District Council Cambridge Utd Football Club Deeping Lions Fenland Farmers Lodge Melbourn Football Club The Dolphin Pub, Melbourn Queens College, Cambridge, Charity committee Porsche Club Great Britain – region Cambs and Beds Taylor Rose MW Peterborough Nisa Stores

We could not achieve what we do without your support.

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Making a difference

Our impact During 2022-23, we supported more than 4,800 people by providing approximately: 16,500 hours of one-to-one support to more than 3,100 people.

3,400 hours of group activities for 1,300 people.

2,150 hours of online support to 680 people via the digital service provided by Qwell.

530 hours of training and workshops attended by 2,800 participants.

180 hours of ad-hoc listening support via our general enquiries telephone line.

Supporting our work

Reached more than 6,000 people with information and resources available on our STOP Suicide website.

Thanks and acknowledgement to core service funders: Anglia Ruskin University | Barnardo's | Cambridgeshire and Peterborough Clinical Commissioning Group | Cambridgeshire County Council | The Department of Health and Social Care | Evelyn Trust | Lincolnshire Partnership NHS Foundation Trust | Lincolnshire County Council | National Mind | Papworth Trust | Peterborough City Council | Police and Crime Commissioner | Sodexo Justice Services | University of Cambridgeshire

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Supported 28 community-led wellbeing activities via our Good Life Fund.

Trained more than 1,150 people in suicide prevention skills.

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Environment

Our environmental pledge Caring for our environment runs through the heart of our Organisational Strategy 2022-25 and we are working towards accreditation with the Investors in the Environment scheme.

Our finances 2022/2023 Delivery cost Admin & Estates Professional Fees & Governance

Total cost: £3,344,715

Summary of cost 2022/23 79.7% 19.8% 0.5%

Here at CPSL Mind, we have partnered with Investors in the Environment - a national environmental accreditation scheme designed to help organisations reduce their carbon impact.

Reducing our consumption of resources and improving the efficiencies in the way we use those resources.

In 2023, we pledged to rewrite our environment policy statement to include:

Promoting the health benefits of green spaces and how this incorporates into the Five Ways to Wellbeing.

Improving our environmental performance by integrating recognised environmental management and best practice into our operations.

As part of the accreditation process, we will be producing a carbon footprint audit.

Once this is completed, we will set quantifiable reduction targets for 2425.

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Delivery Costs Admin & Estates Professional Fees & Governance

Cambridgeshire County Council Cambridgeshire & Peterborough ICB Raised Income Others National Mind Peterborough City Council

Total income: £3,433,344

Charitable activities income 2022/23 38.4% 40.0% 0.3% 5.9% 14.7% 0.7%

Cambridgeshire County Council Cambridgeshire and Peterborough Integrated Care Board (ICB) Peterborough City Council Raised Income Others National Mind

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Contact us General Enquiries For general enquires, please call 0300 303 4363 from Monday to Friday, 9.30am to 5.30pm (excluding Bank Holidays) or email enquiries@cpslmind.org.uk

www.facebook.com/CPSLMind @cpslmind www.linkedin.com/in/cpsl-mind/

Address Barrere House, 100 Chesterton Rd, Cambridge CB4 1ER

Website www.cpslmind.org.uk

Ground Floor, Kings Chambers, 39-41 Priestgate, Peterborough PE1 1JL

We are an independent charity and part of the Local Mind Network, sharing quality standards, branding and knowledge. We support adults (18-plus) experiencing mental health problems across Cambridgeshire, Peterborough and South Lincolnshire. We promote positive mental health for all, via campaigns and awareness raising, guided self-help, early intervention and projects that connect communities and build resilience.

Reg. Charity Number 265087 | Reg. in England Number 1082980