CPAG Welfare Rights Programme 2024/5 by Child Poverty Action Group

Welfare Rights Training, Publications & Subscriptions 2024/25

CPAG Child Poverty Action Group works on behalf of the more than one in four children in the UK growing up in poverty. It doesn’t have to be like this. We use our understanding of what causes poverty and the impact it has on children’s lives to campaign for policies that will prevent and solve poverty – for good. We continue to expand our library of publications and resources on our online platform CPAG Welfare Rights, as well as our programme of online and face-to-face training courses, to help ensure that advisers have resources at hand to help low-income families access financial support. Please consider making a donation or becoming a member.

Contact CPAG 020 7837 7979 cpag.org.uk

Advice line

Training enquiries

training@cpag.org.uk

Free, independent, expert and up-to-date advice on benefits and tax credits for frontline advisers and support workers in England, Wales and Northern Ireland.

Publications enquiries

Phone

bookorders@cpag.org.uk

Membership enquiries

membership@cpag.org.uk

020 7812 5231 We are open from 10am to 12pm and from 2pm to 4pm (Monday to Friday). Visit cpag.org.uk/advisers for more information. Follow CPAG on X @CPAGUK

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Online training Our online training courses are delivered live via Zoom to maintain the interactivity of a classroom. Extensive materials and resources are supplied with each course, for participants to access and refer to at their own leisure. For course information, or to book a place, please visit cpag.org.uk/training

Before the course You can join from any internet-enabled device, although we strongly recommend connecting to Zoom via desktop, as phones have limited functions that can restrict full participation. If you have not used Zoom before, you can set-up and test your technology prior to the course at zoom.us/test. During the test, check that your connection, audio and video all work, and have a practice at opening documents on your computer too, as you may want to do this during the course to look at the training materials.

Joining the course You will receive an email a few days prior to the course with all of the joining instructions, including a link to CPAG’s eLearning platform. The eLearning page will contain: ■

A link to join the live session(s) on Zoom

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The course materials

Course schedule Half-day courses are usually scheduled to run from 10am-1pm, with a 30 minute break at 11.15am. To avoid lengthy screen time, we have structured our full-day equivalent courses to take place over two consecutive mornings.

During the course Choose somewhere to join the course that is comfortable, and that has a good internet connection and minimal distractions.

At the end of the course You will be asked to complete the online course evaluation form.

Contents Fees and booking information In-house training Webinars Training course levels

6 7 7 8

Online Training Courses Basic courses Benefits for non-benefit advisers

Introductory courses

NEW

Attendance allowance – an introduction Benefits and domestic abuse Benefits overview Dealing with debt Introduction to welfare benefits Personal independence payment – claims to decisions Universal credit – an introduction

10 11 12 13 14 15 16

Standard courses Benefits for EEA nationals Benefits for non-EEA nationals Challenging personal independence payment decisions Challenging work capability assessment decisions Disability living allowance for children Income maximisation for older people Limited capability for work in universal credit Mental health and benefits Representing at the First-tier Tribunal Understanding social security law & finding it online Universal credit

Calendar of Courses Universal credit and work Universal credit for disabled people Universal credit – housing costs Universal credit – managed migration Using medical evidence in benefit appeals

17 18 19 20 21 22 23 24 25 26 27 28 & 29 30 31 32 33 34

Experienced courses Appeals to the upper tribunal Benefits for EEA nationals - advanced Best practice in completing the PIP questionnaire Challenging decisions – understanding decisions, revisions and supersessions ‘Complex needs’ status for universal credit claimants Judicial review Social security law update Stick or twist? Jumping ship to universal credit Universal credit migration – the end of the line Work capability assessment – exceptional opportunities

35 36 37 38 39 40 41 42 43 44

Membership Memberships

Subscriptions Subscriptions

Publications Publications

The Early Warning System

CPAG’s Early Warning System collates case studies and evidence to demonstrate the impact of changes in the social security system on the wellbeing of children, their families and the communities and services that support them. If you’re an adviser working with people who have been affected by changes to the social security system and want to share details of a case, visit cpag.org.uk/early-warning-system

Fees and booking information for training courses Course length and format

Member price

Non-member price

Half-day (online)

£100

£125

Two half-days* (online)

£152

£190

Three half-days* (online)

£200

£250

Full-day (face-to-face)

£182

£227

Two-days (face-to-face)

£280

£350

In addition to the discounted prices listed above, CPAG members benefit from a 20% discount on seminar and conference tickets, and a 15% discount on books and subscriptions. Visit cpag.org.uk/membership for full details on the benefits of becoming a member of CPAG. *Please note that to avoid lengthy screen time, our full-day equivalent courses are delivered over two consecutive half-days. We also deliver some courses over three half-days. Cancellations

If for any reason you need to cancel your booking, the following cancellation fees apply: ■ ■

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If you cancel more than 28 days from the course date, a £25 cancellation fee will apply. If you cancel more than 14 days from the course date, 50% of the course fee will be charged. If you cancel within 14 days of the course date, you will be charged the full course fee.

Cancellations must be made in writing to training@cpag.org.uk Booking

You can check availability and book onto a course online at cpag.org.uk/training You will receive an email confirming that your booking has been received. If you have an enquiry about your booking, please contact training@cpag.org.uk or call 020 7837 7979. Course materials

We can provide course materials in large print. Please indicate when booking online if you have any other needs, or contact us at training@cpag.org.uk Additional training dates

New courses and course dates are added to our programme throughout the year. For the latest information, sign up to our mailing list.

In-house training All of the training courses in this programme can be delivered to your organisation in a closed in-house session just for your staff. We can also design and deliver bespoke training courses, tailored to your specific learning needs. We work with many organisations throughout the UK each year to design and deliver inhouse learning and development solutions. Advantages of in-house training

In-house training offers a range of benefits, including: ■

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Choosing an in-house version of one of our training courses will be more economical when several members of your staff will be attending the session You benefit from having a welfare trainer to yourselves, who can answer questions relating to the specific needs of your organisation Choosing an in-house course means that you are in control of the schedule – you choose the date and start time We provide the expert tutor and all the training materials required

For a quote and more information, please email training@cpag.org.uk

Webinars We run a number of webinars throughout the year which offer up-to-the-minute insights on social security developments and topics of concern. Please keep an eye on our website or sign up to our newsletter for the latest information on our events and publications.

Face-to-face training New courses and dates are added to our face-to-face training programme throughout the year, with courses taking place from our office in central London. To browse our latest face-to-face training dates, visit cpag.org.uk/training and filter the listings by location. Testimonials: ■

The course was such a great crystallisation of the trainer’s depth of experience, knowledge and rights-focused passion. Thank you!

Training course levels CPAG’s experience in the welfare rights field is unrivalled and our rights handbooks are the definitive guides for those working in advice, support and advocacy nationwide. We have used this experience and expertise to inform and design the courses in this training programme. Level of course

It is important that you choose the right level of course. We grade them at four levels.

Basic

For frontline workers who do not work specifically in welfare rights, but who want to know about the benefit issues relevant to their clients in order to give basic advice or refer on. See page 9.

Introductory

For people new to benefit advice work, or who have little or no experience of the subject covered by the course. See pages 10-16.

Standard

For people with a working knowledge of the benefits system, or the subject covered by the course. These courses are suitable for people wanting a refresher, or to update skills or information. See pages 17-34.

Experienced

For more experienced benefit advisers who are confident about covering issues in more, and sometimes complex, detail. See pages 35-44.

Testimonials: ■

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Thank you! Really good trainer – patient, no question was too stupid. I learnt so much… CPAG are the best. 10/10, and I don’t give 10’s usually! Fantastic training. The trainer demonstrated a genuine care and interest in not only the process and regulations but how the system affects claimants. Explained in a clear and detailed way. Excellent resources provided. The most useful training I have had in a long time. I have been losing the feeling that we as advisers can make a difference; this gave me some new hope. Fantastic training session as always with CPAG. The trainer is extremely knowledgeable in her area and truly an expert. I will be back! I can honestly say this is the best training I have ever received in over eleven years of working at the Foodbank. The expertise of the trainers is second to none.

Benefits for non-benefit advisers 2 & 3 May 2024, Online 12 & 13 September 2024, Online 28 & 29 November 2024, Online 4 & 5 February 2025, Online This essential two-morning course is aimed at non-benefit staff and volunteers working with people for whom benefits are an issue. It provides a comprehensive overview of the benefits and tax credits system and enables staff to complete basic income maximisation checks on behalf of clients, tenants and service users. The course covers: ■

The structure of the benefit system

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The different categories of benefits

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Basic entitlement to different benefits

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The basic rules of universal credit and how to claim

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The benefit cap

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When and how to challenge decisions

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It was an amazing course!

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Very much enjoyed this course and found it very helpful!

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Basic Level | Two Half-Days

Testimonials:

The trainer was brilliant. I really liked the structure and delivery of the presentation. This could have been a painful course to sit through, owing to the complexity of benefits, but the trainer made it interesting and easy to understand… Thank you so much! Tutor: Barbara Alexander

Price: £152 (members) £190 (non-members)

Basic level – this course has been designed for frontline workers who do not work specifically in welfare rights, but who want to know about the benefit issues relevant to their clients in order to give basic advice or refer on. 5 hours of training – two-morning online courses are scheduled to run from 10am-1pm with a 30-minute break at 11.15am. To avoid lengthy screen time, we have split this online course over two consecutive mornings. CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 9

Attendance allowance – an introduction 10 September 2024, Online 11 February 2025, Online Attendance allowance (AA) is the main disability benefit for people who have reached pension age. Getting an award of AA can significantly increase income and so it is a crucial benefit for older people. This course will give you an understanding of the main rules and help you to identify people who may be entitled. The course is aimed at advisers with little or no experience of AA. The course covers: ■

Who is entitled to AA

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How to claim

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Some ‘knock-on’ effects of getting an award of AA Tutor: Steph Pike

Price: £100 (members) £125 (non-members)

Please note that this course is relevant for advisers based in England and Wales. Advisers based in Scotland should book, instead, onto our Pension Age Disability Payment training.

Introductory Level | Half-Day

Welfare Benefits and Tax Credits Handbook

Fully updated for 2024/25, this latest edition of CPAG’s comprehensive guide to the social security system includes new information on universal credit work-related requirements for parents and part-time workers, managed migration and new caselaw relating to personal independence payment descriptors. With detailed information about entitlement to all benefits, and fully updated benefit and tax credit rates, it provides all the information you need to help maximise income for your clients and to support with completing benefit checks and making claims. It also provides guidance on what to do when things go wrong. Available to buy at cpag.org.uk/shop

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 10

Benefits and domestic abuse 3 & 4 October 2024, Online 4 & 5 March 2025, Online This two-morning course is aimed at those supporting people fleeing from domestic abuse. Many people fleeing domestic violence will need to claim benefits in their own right, and for the majority of cases that will be universal credit (UC), especially if they have children. The course covers: ■

The benefits available to those fleeing domestic abuse

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How the introduction of universal credit affects these claimants

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The effect of the benefit cap on claimants

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The process for challenging decisions

Testimonials: ■

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It was excellent. Lots of information, clearly and precisely delivered. The whole course was just so helpful and informative… I’ve already helped one client with childcare as she wasn’t even aware she could get help. It was all very useful for me. I have been working in this line of work for a while and still learnt many new things, which I wasn’t expecting. Tutor: Barbara Alexander

Price: £152 (members) £190 (non-members)

Introductory level – this course has been designed for people new to benefit advice work, or who have little or no experience of giving benefits and domestic abuse advice. Looking to book five or more places? If you have five or more staff members who require training, booking an in-house course just for your staff is a cheaper option. Email training@cpag.org.uk for more information. Free advice service – CPAG has a free advice service just for enquiries on universal credit, child benefit, child tax credit or working tax credit. See page 2 for more details.

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 11

Introductory Level | Two Half-Days

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Benefits overview

13 & 14 June 2024, Online 19 & 20 September 2024, Online 14 & 15 November 2024, Online 20 & 21 March 2025, Online This two-morning course provides an overview of the benefits system and examines how the system fits together. The course covers: How the benefits system is structured and the differences between contributory, noncontributory and means tested benefits

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Who can claim each of the benefits which make up the system

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How to help people claim a work-related benefit when they cannot work due to a health condition or a disability

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How to help people of all ages claim a disability benefit when their everyday lives are affected by a health condition or a disability

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An overview of universal credit, including the impact of claiming or being migrated onto universal credit for people already in receipt of certain benefits

Introductory Level | Two Half-Days

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How to complete a basic benefits check to ensure people are claiming their likely entitlements

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Testimonials: It was exactly what I had hoped for – an overview of benefits for debt advisers who need to help clients with income maximisation before advising with debts.

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Great course and delivery. Very clear and explained well.

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I’m really pleased that I’ve completed this training. It will be invaluable in my career. Delivery was excellent and all inclusive. The information pack supplied will be invaluable as a point of reference.

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Tutor: Jo Silcox

Price: £152 (members) £190 (non-members)

Introductory level – this course is aimed at those who are new to benefit advice work and those for whom benefit advice forms part of their role, such as debt advisers.

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 12

NEW Dealing with debt

24 & 25 April 2024, Online 9 & 10 October 2024, Online This two-morning course will enable you to assess which of a client’s debts should be given priority, in order to try to avoid the loss of their home, essential goods or services and imprisonment. It will also assist you to be able to create a budget with a client, maximise their income and identify options available to them for dealing with their debts. The course covers: ■ ■ ■

■ ■ ■

Causes of debt Different types of debts and how to categorise them as priority or non-priority Enforcement of priority debts Enforcement of non-priority debts, including an overview of the county court money claims process Creating a budget (financial statement) with a client and maximising income Informal options for dealing with debts An overview of the formal options of bankruptcy, debt relief order, IVA and administration order Tutor: Marina Gallagher

Price: £152 (members) £190 (non-members)

Introductory level – this course is aimed at those who are new to money advice and those for whom money advice forms part of their role, for example, those working in housing, benefits or community work. Debt Advice Handbook

With living costs and unemployment rising, budgets squeezed and problem debt on the increase, no adviser should be without this essential guide to the practice and process of giving money advice in England and Wales. Providing the most comprehensive information needed by advisers on the key stages of money advice, it places emphasis on taking due care of vulnerable clients, and is fully updated to cover all recent changes to legislation, caselaw and court procedure and practice. Available to buy at cpag.org.uk/shop CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 13

Introductory Level | Two Half-Days

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Introduction to welfare benefits 24, 25 & 26 April 2024, Online 20, 21 & 22 August 2024, Online 20, 21 & 22 January 2025, Online The welfare benefits system is complicated and confusing, both to claimants and those whose responsibility it is to support them. Claimants are largely expected to know their rights, although it is clear that most do not. Thousands of millions of pounds are under claimed every year leading to severe hardship, including rent arrears and other indebtedness. The cost of living crisis has only made matters worse. It is therefore vital that new advisers become aware of what the benefits system has to offer.

Introductory Level | Three Half-Days

The course covers: ■

The basic structure of the benefits system

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The role of contributory and non-contributory benefits

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The role of the means tested benefits system

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The responsibilities of benefit claimants

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How sick and disabled people are supported through social security

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How universal credit is changing means tested help for claimants

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How universal credit operates and a summary of how it is calculated

This training course is intended to help those new to helping claimants with social security queries, and to increase awareness of the key welfare benefits available to new and established claimants. Testimonials: I found this course brilliant! The trainer did an excellent job of delivering this dense and complex training and still making it interesting, accessible and enjoyable. I particularly found the way he used examples really helpful to get my head around it and I found I was already using things I had learnt on the course the same afternoon after the first session. Thank you so much. So glad I picked this training!

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Tutor: Steve Johnson

Price: £200 (members) £250 (non-members)

7.5 hours of training – three half-day online courses are scheduled to run from 10am-1pm with a 30-minute break at 11.15am. To avoid lengthy screen time, we have split this online course over three consecutive mornings.

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 14

Personal independence payment (PIP) – claims to decisions 29 & 30 April & 1 May 2024, Online 2, 3 & 4 September 2024, Online 27, 28 & 29 January 2025, Online Personal independence payment (PIP) is a disability welfare benefit run by the Department for Work and Pensions (DWP). It is aimed at those starting a PIP claim aged between 16 to pension age. PIP can assist with personal care needs as well as with mobility difficulties. It is paid at various rates and is not means-tested. An award of PIP can also increase certain legacy awards that were already in place before universal credit was invented. The government has plans to replace the sickness test within universal credit with another test based on PIP, which would make PIP even more important.

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How PIP entitlement is decided The number of points that are needed to qualify for PIP How variable conditions are assessed under the PIP rules Whether a disabled person can do things reliably How a PIP claim is made using the PIP2 Questionnaire Medical evidence issues The role of the Health Professional How decisions may be challenged

This training course is intended to help those new to helping claimants with social security queries and will increase awareness of this key disability benefit. Tutor: Steve Johnson

Price: £200 (members) £250 (non-members) Personal independence payment: what you need to know

Our popular guide to PIP tells you all you need to know about the benefit in a clear, accessible and easy to follow way. Updated to include all the changes since its introduction in 2013, including transfers from disability living allowance, it contains lots of practical tips and examples, and all the essential information you need in one quick and comprehensive guide. Available to buy at cpag.org.uk/shop CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 15

Introductory Level | Three Half-Days

The course covers:

Universal credit – an introduction 6 June 2024, Online 6 December 2024, Online With the roll out of universal credit (UC) you will need to support your clients or tenants through the process of claiming and maintaining their award. Even if you have little or no knowledge of UC, this course will help you explain the process and support them with the roll out of this new benefit. The course covers: ■

What is universal credit and who can claim it

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How to claim and maintain an award

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Maximising incomes – understanding universal credit amounts and calculations

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How to avoid pitfalls and deal with common problems

This course is aimed at frontline workers who have little or no experience of the benefit system. Tutor: Barbara Alexander

Price: £100 (members) £125 (non-members)

Introductory Level | Half-Day

Free advice service – CPAG has a free advice service just for enquiries on universal credit, child benefit, child tax credit or working tax credit. See page 2 for more details. Universal credit: what you need to know

This latest edition of CPAG’s popular guide to universal credit has been updated to include all the latest rules, including how people will be migrated from the old means-tested benefits. Accessible and of value to both claimants and their advisers, it contains specific information for various groups of people, including lone parents and people with a disability. It also contains information on how to work out the amount of benefit, how to calculate earnings, the ‘two-child limit’, work-related requirements and sanctions, and more. Available to buy at cpag.org.uk/shop

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 16

Benefits for EEA nationals 4 & 5 June 2024, Online 6 & 7 November 2024, Online 26 & 27 February 2025, Online The requirement to have a right to reside for key benefits, such as universal credit, remains a significant barrier preventing many EEA nationals accessing these benefits. In addition, the immigration status restrictions pose a separate barrier, which affects increasing numbers of EEA nationals in the UK. The law affecting the entitlements of EEA nationals continues to evolve and, to most effectively assist EEA nationals, it is vital that advisers keep up to date. This standard level course offers a step-by-step approach to enable advisers to ask the key questions and gather the information most useful when assisting EEA nationals to obtain their benefit entitlements. The course covers: ■

The requirements that restrict access to benefits for EEA nationals in the UK

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The main groups that can satisfy the right to reside test

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How to advise EEA nationals with pre-settled status

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What EEA nationals may be able to do to access key benefits such as universal credit

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I feel much more confident now that I have up-to-date knowledge of the subject with very useful course materials to refer to. I’ll use the systematic approach recommended on the course and the checklists!

Tutor: Rebecca Walker

Price: £152 (members) £190 (non-members)

Standard level – this course has been designed for people with a working knowledge of the benefits system, or benefits for EEA nationals. It is suitable for people wanting a refresher, or to update skills or information. 5 hours of training – this two-afternoon online course is scheduled to run from 1.30pm-4.30pm with a 30-minute break at 2.45pm. To avoid lengthy screen time, we have split this online course over two consecutive afternoons. This course is aimed at those who advise European nationals on their benefit entitlements. If you advise non-European nationals you should also book on the course Benefits for Non-EEA Nationals. CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 17

Standard Level | Two Half-Days

Testimonials:

Benefits for non-EEA nationals 21 & 22 May 2024, Online 22 & 23 October 2024, Online 12 & 13 February 2025, Online This standard level course offers an opportunity for advisers to gain the knowledge and confidence to advise non-European nationals on how their immigration status affects their entitlement to benefits. The course takes a step-by-step approach and looks in-depth at how the rules apply to different scenarios. The course covers: ■

Who is a ‘person subject to immigration control’

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Which benefits they are excluded from and the exceptions

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When a ‘no recourse to public funds’ restriction is relevant

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How a change in immigration status affects entitlement to benefits The benefit entitlements of someone living with a partner or child with a different immigration status

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Testimonials:

Standard Level | Two Half-Days

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This was a complex subject and the trainer rendered it clear, systematic and less bewildering. I feel more confident in approaching this area of benefits advice.

Tutor: Rebecca Walker

Price: £152 (members) £190 (non-members)

This course is aimed at those who advise non-European nationals on their benefit entitlements. If you advise European nationals you should also book on the course Benefits for EEA Nationals. Benefits for Migrants Handbook

The Benefits for Migrants Handbook provides practical, comprehensive guidance on social security entitlement for anyone who has come to the UK or is thinking about going abroad. Fully updated for 2024, it remains the essential guide for claimants needing to demonstrate their right to reside or check how immigration status affects access to benefits. Available to buy at cpag.org.uk/shop CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 18

Challenging personal independence payment (PIP) decisions 15 & 16 May 2024, Online 14 & 15 October 2024, Online 10 & 11 March 2025, Online Personal independence payment (PIP) was introduced on the same day as universal credit (UC) back in 2013 and PIP is now the main disability benefit for working age claimants. The DWP’s record of PIP decision-making accuracy is possibly the worst of all social security benefits, with over 70% of appealed decisions reversed by tribunal judges in favour of claimants. On the downside, many claimants choose not to appeal poor refusal decisions. This training course looks at how to ensure that a PIP revision or appeal should work to the best advantage of claimants. A good PIP challenge means getting the PIP entitlement arguments right. A well-argued and well-structured revision or appeal should also mean fewer improper refusals. In this way, many claimants will not have to wait 6 months or so before having to go through a formal PIP hearing. To help achieve the best level of success at challenge, this course looks at the full use of available PIP regulations, caselaw and guidance.

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Summary: How the PIP rules operate, assessment criteria, finding the law

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The primacy of regulations 7 and 4(2A) in relation to PIP

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Where things go wrong in relation to PIP decision making

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The failure of PIP2 and poor Health Professional assessments

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How to ensure good medical evidence to support challenges

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Legal mechanisms to challenge PIP decisions

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How to draft an effective PIP challenge – naming the errors and making the case

Standard Level | Two Half-Days

The course covers:

Testimonials: ■

This course was excellent, the best I have ever attended since working in this field since 2006. Thank you very much!

Tutor: Steve Johnson

Price: £152 (members) £190 (non-members)

Standard level – this course has been designed for people with a working knowledge of the benefits system and those who have a responsibility to ensure that a PIP revision or appeal has the best chance of success.

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 19

Challenging work capability assessment (WCA) decisions 3 & 4 June 2024, Online 21 & 22 October 2024, Online The work capability assessment (WCA) is used by the Department for Work and Pensions (DWP) to assess whether someone is sick and is central to claims for employment and support allowance (old or new style) or universal credit (UC). Figures consistently show that WCA decisions are frequently inaccurate and many claimants can hope to succeed at appeal. Something is clearly going wrong. This course looks at how best to optimise WCA challenges by focusing on essential regulations and caselaw messages. We look at the Descriptor route to entitlement, and the ‘non-functional descriptor’ safety net, and how WCA challenges can best articulate these lines of argument. We will help you identify the correct entitlement and also examine why DWP assessment mistakes may have arisen. Knowing this will help strengthen appeals you assist with.

Standard Level | Two Half-Days

The course covers: ■

Summary of the sickness system, structure and outcomes

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Assessment errors: what is going wrong, and fixing it

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Descriptor based entitlements

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Summary of ‘Exceptional Circumstances’ or ‘Risk to Self or Others’ cases

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Error points in relation to ESA50/UC50 questionnaire

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Error points in relation to Health Professional assessments

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Assessing whether to challenge a sickness decision

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Drafting a WCA challenge – some ideas

Testimonials: ■

The course was really informative and provided us with lots of course materials that will be very helpful to improve the delivery of service. The trainer was knowledgeable with lots of experience and provided examples of how to use caselaw to develop an effective challenge. I would recommend the course for anyone who wants to develop their skills in challenging the work capability assessment.

Tutor: Steve Johnson

Price: £152 (members) £190 (non-members)

This is a standard-level course. For more effective claims, revisions and appeals, see also our experienced-level Work Capability Assessment – Exceptional Opportunities training. CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 20

Disability living allowance (DLA) for children 24 & 25 October 2024, Online 13 & 14 February 2025, Online Disability living allowance (DLA) is the main way of meeting the additional needs of many children, yet it is under-claimed and can be hard to understand. This course, delivered online over two consecutive mornings, looks at the DLA rules as they apply to children. It considers how to fill in the form to get the best outcome for the child. The course covers: ■

The extra care needs a child requires to qualify for DLA

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Basic milestones in childhood development

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The impact of stays in residential schools, care homes and hospitals

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How an award of DLA for a child can increase benefits for the family

Testimonials: ■

I really can’t praise this course and its delivery enough. Excellent trainer.

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Exemplary training. Really well done and very accessible. Price: £152 (members) £190 (non-members)

Standard level – this course has been designed for people with a working knowledge of the benefits system, or DLA for children. It is suitable for people wanting a refresher, or to update skills or information. 5 hours of training – this two-morning online course is scheduled to run from 10am-1pm with a 30-minute break at 11:15am. To avoid lengthy screen time, we have split this online course over two consecutive mornings. Benefit and Tax Credits Rates Chart (A4) and Poster (A2)

Available as a handy A4-size chart, or an A2-size poster, these wallcharts provide quick and easy access to the benefit and tax credit rates for 2024/25. Available to buy at cpag.org.uk/shop

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 21

Standard Level | Two Half-Days

Tutor: Jo Silcox

Income maximisation for older people 10 & 11 June 2024, Online 4 & 5 November 2024, Online 24 & 25 February 2025, Online Older people commonly do not claim all that they are entitled to. This course provides an introduction to pension credit and aims to help you with effective benefit checks to maximise income.

Standard Level | Two Half-Days

The course covers: ■

State pension

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Who is eligible for pension credit

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How to work out guarantee credit entitlement

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Claiming pension credit and getting paid

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How universal credit affects benefits for older people, including ‘mixed age’ couples

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Benefit checks for older people and ways to maximise income

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How income and pension pots affect pension credit

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Housing benefit and help with council tax

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‘Passported’ benefits such as fares to hospital

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How disability benefits are affected as state pension age rises

Testimonials: ■

Thank you! Really good trainer – patient, no question was too stupid. I learnt so much!

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Very targeted and informative session, which is very beneficial in service delivery.

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It really couldn’t have been done better – very clear, substantial but accessible content, excellent delivery – questions really well encouraged and handled. I can’t praise it enough.

Tutor: Will Hadwen

Price: £152 (members) £190 (non-members)

Training materials – this course comes with PowerPoint slides, a workbook and a course pack with additional information, comprising of more than 50-pages, for attendees to refer to after the course. Looking to book five or more places? If you have five or more staff members who require training, booking an in-house course just for your staff is a cheaper option. Email training@cpag.org.uk for more information. CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 22

Limited capability for work in universal credit 7 May 2024, Online 11 September 2024, Online 15 January 2025, Online This standard-level course looks at how limited capability for work rules affect universal credit (UC). The outcome of the work capability assessment (WCA) has a crucial role in determining claimants’ work-related requirements as well as the amount of money they get. You will also explore how the work capability assessment affects UC and how to navigate the process and challenge decisions. The course covers: What is limited capability for work and limited capability for work-related activity and who may have it already

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How to start the work capability assessment process in UC

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The work capability assessment

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How to challenge decisions on limited capability for work How limited capability for work and limited capability for work-related activity can affect the amount of UC, as well as the claimant commitment

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Testimonials:

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I really enjoyed the course. The trainer was lovely, very knowledgeable and answered all my questions. This was without doubt the best course I have attended in the “Zoom” period! This is not an easy subject to make interesting, but the trainer did. It is also a very complex subject to train, but the trainer did.

Tutor: Will Hadwen

Price: £100 (members) £125 (non-members)

Standard level – this course has been designed for people with a working knowledge of the benefits system, or universal credit. It is suitable for people wanting a refresher, or to update skills or information. 2.5 hours of training – this one-morning online course is scheduled to run from 10am-1pm with a 30-minute break at 11:15am. To avoid lengthy screen time, we have included a break half-way through the training. CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 23

Standard Level | Half-Day

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Mental health and benefits 9 & 10 May 2024, Online 17 & 18 October 2024, Online 23 & 24 January 2025, Online This two-morning course provides a practical and tactical look at working with people with mental health diagnoses to help secure full entitlement to benefits, and to avoid some of the pitfalls of the system. The course covers: ■

Common diagnoses, symptoms, medication, and side-effects

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Barriers to people getting the right entitlement

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Personal independence payment (PIP) in a mental health context

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Medical tests for universal credit (UC) and employment and support allowance

Testimonials: ■

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Brilliantly structured course. Great balance of discussion and breakout room tasks, along with traditional training style. Great content. Absolutely fantastic training sessions. This will enable me to help my clients even more.

Standard Level | Two Half-Days

Tutor: Jo Silcox

Price: £152 (members) £190 (non-members)

Developed in collaboration between CPAG and Mind, this handbook provides a comprehensive guide to social security benefits for people who have a mental health problem or who are struggling with their mental health. Available to buy at cpag.org.uk/shop Access online for free via our online platform CPAG Welfare Rights

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 24

Representing at the First-tier Tribunal 22 & 23 May 2024, London 20 & 21 November 2024, London This face-to-face training course gives a basic grounding in representing clients at the Firsttier Tribunal. Through mock tribunals, participants gain experience in a safe environment where there is nothing to lose. The course covers: ■

Making an appeal

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Tribunal procedure

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Case preparation – getting evidence and applying the law

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The role of the chair

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Rules of evidence

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Basic advocacy and presentational skills

This course is aimed at advisers with a working knowledge of benefits and little or no experience of representing at tribunals. Tutor: Steph Pike

Price: £280 (members) £350 (non-members)

Standard Level | Two-Day Course

See also the Using Medical Evidence in Benefit Appeals online course for more information on how to use medical evidence effectively in PIP, disability living allowance, and universal credit appeals.

Winning your benefit appeal: what you need to know

This popular guide provides all the essential information you need in order to prepare and present a successful appeal at the First-tier Tribunal. It outlines the whole appeals process, from preparing an appeal and writing a submission, to what happens at the hearing, getting the decision and what may happen afterwards. Plenty of examples and practical tips are included, particularly to help with appeals about illness and disability, together with a useful glossary of terms and sample submission. Available to buy at cpag.org.uk/shop

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 25

Understanding social security law and finding it online 17 & 18 June 2024, Online 18 & 19 November 2024, Online 24 & 25 March 2025, Online Entitlement to social security is determined by whether or not a claimant meets the legal rules relevant to the benefit in question. Similarly, the processes that must be followed. The course covers: The building blocks of the law (Acts, regulations and caselaw) and how they relate to one another

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The usual structure of statute law: commencement dates, definitions, regulation-making powers, schedules etc

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The overall structure of social security law

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Developing skills in finding out which law is relevant to your client’s case

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Where to find the law and guidance online, and effective use of these resources

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How to properly refer to the law (citation of cases etc.) when doing casework

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The structure and role of DWP/LA/HMRC guidance and where to find it online An introduction to CPAG’s benefit case diagnostic tools and template submissions to aid effective and accurate casework

Standard Level | Two Half-Days

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Testimonials: ■ ■

Found it an excellent course. It will really help me as I’m new to appeal work. This is the most useful course I have ever been on for ‘mature’ benefit advisers… I now feel much more confident. I wish I had done this years ago.

Tutor: Jessica Strode

Price: £152 (members) £190 (non-members)

Standard level – this course has been designed for people with a working knowledge of the benefits system. It is suitable for advisers who undertake benefit casework. Those wanting to challenge decisions of the First-tier Tribunal should also book on our Appeals to the Upper Tribunal training. See also Using Medical Evidence in Benefit Appeals for guidance on using medical evidence effectively.

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 26

Universal credit

20 & 21 May 2024, Online 18 & 19 September 2024, Online 4 & 5 December 2024, Online 17 & 18 March 2025, Online This training course focuses on universal credit (UC), the centre piece of the government’s welfare reform programme. UC is fully rolling out across the UK and applies to working-age claimants, whether they are in work or not. Expanding managed migration plans means that UC will become the main means-tested benefit for working-age people very shortly. Unfortunately, UC also comes with a reputation for delays and problems relating to poor decision-making, as well as difficulties arising from the UC computer system.

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The basic rules that define UC entitlement

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Work search conditionality

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The impact of early Migration

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How claims are processed

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Changes of circumstances

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Assisting vulnerable clients

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Summary of what happens when Managed Migration arrives

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How UC is calculated (summary)

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An overview of UC maximum amount versus income

Standard Level | Two Half-Days

The course covers:

Testimonials: ■ ■

This course provided an excellent overview, refresh and update of a complex benefit. From having a basic knowledge of the system prior to the course, I now feel much more knowledgeable about the system, and importantly, I now know where to refer to for guidance and advice, and the pitfalls of giving the wrong advice.

Tutor: Steve Johnson

Price: £152 (members) £190 (non-members)

For dedicated training on UC migration, see our half-day Universal Credit – Managed Migration training and two-morning experienced level training on Universal Credit Migration – The End of the Line. CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 27

PAGE

APRIL

MAY

JUNE

JULY

Basic courses Benefits for non-benefit advisers

2&3

Introductory courses

NEW

Attendance allowance - an introduction

Benefits and domestic abuse

Benefits overview

Dealing with debt

24 & 25

Introduction to welfare benefits

24, 25 & 26

PIP - claims to decisions

29, 30 & 1 May

Universal credit - an introduction

13 & 14

Training Calendar | April 2024 to March 2025

Standard courses Benefits for EEA nationals

Benefits for non-EEA nationals

21 & 22

4&5

Challenging PIP decisions

15 & 16

Challenging WCA decisions

DLA for children

Income maximisation for older people

Limited capability for work in UC

Mental health and benefits

9 & 10

Representing at the First-tier Tribunal

22 & 23 - LD

Understanding social security law and finding it online

Universal credit

Universal credit and work

Universal credit for disabled people

Universal credit - housing costs

Universal credit - managed migration

Using medical evidence in benefit appeals

3&4

10 & 11 7

17 & 18 20 & 21 5

11 & 12 7 13 & 14

Experienced courses Appeals to the upper tribunal

Benefits for EEA nationals - advanced

Best practice in completing the PIP questionnaire

8&9

Challenging decisions - understanding decisions, revisions and supersessions

14 & 15

‘Complex needs’ status for UC claimants

Judicial review

Social security law update

Stick or twist? Jumping ship to UC

Universal credit migration - the end of the line

WCA - exceptional opportunities

LD - Face-to-face course from our office in central London 28

18 & 19 18 & 19

3-LD 24 & 25 9 & 10

12 & 13 22 & 23

8&9 10 & 11

AUG

SEPT

OCT

12 & 13

NOV

DEC

JAN

28 & 29

FEB

MAR

4&5

11 3&4

19 & 20

4&5 14 & 15

20 & 21

9 & 10 20, 21 & 22

20, 21 & 22 2, 3 & 4

27, 28 & 29 6

6&7

26 & 27

22 & 23

12 & 13

14 & 15

10 & 11

21 & 22 24 & 25

13 & 14 4&5

24 & 25

15 17 & 18

23 & 24 20 & 21-LD 18 & 19

18 & 19

24 & 25 4&5

17 & 18 17

7&8 12 & 13 6

16 & 17

25 & 26

9 & 10

11 & 12 11 3&4

3&4

18 & 19

21 & 22 23 & 24

5&6

27 & 28

26 & 27

12 & 13

25 & 26

11 & 12

5&6 9 & 10

15 & 16

26 & 27 6&7

9 & 10

13 & 14 2&3

Universal credit and work 5 July 2024, Online 17 January 2025, Online This course is aimed at frontline advisers supporting claimants in work and for advisers supporting claimants back into work. With the roll out of universal credit (UC) to all tax credit claimants in progress, and the migration of other legacy benefit claimants imminent, more claimants will be faced with conditionality not encountered in the legacy benefit system. They will need support to help them to understand the complex universal credit system. This course is aimed at frontline advisers with a working knowledge of UC. The course covers: Who has to look for work What counts as earnings The impact of earnings on UC payments and conditionality The issues with self-employment, including the minimum income floor

■ ■ ■ ■

Tutor: Barbara Alexander

Price: £100 (members) £125 (non-members)

Standard Level | Half-Day

Looking to book five or more places? If you have five or more staff members who require training, booking an in-house course just for your staff is a cheaper option. Email training@cpag.org.uk for more information. Free advice service – CPAG has a free advice service just for enquiries on universal credit, child benefit, child tax credit or working tax credit. See page 2 for more details. Universal credit: what you need to know

The latest edition of CPAG’s popular guide to universal credit has been updated to include all the latest rules, including how people will be migrated from the old means-tested benefits. Accessible and of value to both claimants and their advisers, it contains specific information for various groups of people, including lone parents and people with a disability. It also contains information on how to work out the amount of benefit, how to calculate earnings, the ‘two-child limit’, work-related requirements and sanctions, and more. Available to buy at cpag.org.uk/shop CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 30

Universal credit for disabled people 7 & 8 October 2024, Online This standard-level course looks at the universal credit (UC) rules that particularly affect ill or disabled people. It will equip you to advise clients about the transfer to UC, whether through ‘managed’ or ‘natural’ migration. You will also explore how the work capability assessment (WCA) affects UC and the effect of working for disabled people claiming the benefit. The course covers: The latest rules on when disabled people may have to claim UC, and the consequences of claiming, including backdating rules

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When a transitional element may apply

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Transitional rules for those moving from employment and support allowance How to deal with work capability assessment problems and challenging decisions on limited capability for work

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The consequences of work capability assessment outcomes in UC

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How work affects the UC award for disabled claimants

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How other disability benefits may affect UC claimants

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It was a really engaging, enjoyable and helpful course. Thank you!

Tutor: Will Hadwen

Price: £152 (members) £190 (non-members)

Standard level – this course has been designed for people with a working knowledge of the benefits system, or universal credit. It is suitable for people wanting a refresher, or to update skills or information. Training materials – this course comes with PowerPoint slides, a workbook and a course pack with additional information, comprising of more than 30 pages, for attendees to refer to after the course. The Early Warning System collects evidence to demonstrate the impact of changes in the social security system. If you’re a benefits adviser and want to share details of a case, visit cpag.org.uk/early-warning-system

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 31

Standard Level | Two Half-Days

Testimonials:

Universal credit – housing costs 11 & 12 July 2024, Online 12 & 13 December 2024, Online 11 & 12 March 2025, Online Universal credit (UC) claimants often have difficulties getting their housing costs element included in their claim and having the right amount paid on time. This course, delivered over two consecutive mornings, focuses on the practical aspects of help towards rent in UC. It includes an overview of the claim and verification process, who is eligible for housing costs in their UC award, and looks at the common problems preventing correct payment of the housing costs element. The course also covers how and when to apply for Alternative Payment Arrangements and direct deductions for rent arrears, and the relevant regulations for challenging administrative errors.

Standard Level | Two Half-Days

The course covers: ■

Who can still claim housing benefit

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The eligibility rules for housing costs

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Local housing allowance rules and the bedroom tax

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Calculating and checking entitlement amount

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The rent verification process

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Claiming housing costs element correctly

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Recognising possible reasons for rent shortfall Tutor: Barbara Alexander

Price: £152 (members) £190 (non-members)

Council Tax Handbook

This most recent version of the bestselling Council Tax Handbook covers all recent changes to legislation, caselaw and court procedures and practice. It explains who is liable, how homes are valued and discounts, as well as how to challenge a decision and what to do if a client has built up arrears. It also covers, in detail, the council tax reduction schemes in England, Wales and Scotland. Available to buy at cpag.org.uk/shop CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 32

Universal credit – managed migration 7 June 2024, Online 6 September 2024, Online 22 November 2024, Online 11 February 2025, Online The migration of legacy benefit claimants to universal credit (UC) has begun in earnest. How and when will this impact the clients/tenants you support? If they are entitled to transitional protection, when will this reduce or stop? This course aims to equip you with the practical knowledge you need to help your clients navigate the migration to universal credit. The course covers: The migration process

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Transitional protection, including examples of the two different types and their calculation

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Delaying the migration process

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What happens if a claim for UC is not made by the deadline date

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The exemptions for tax credit claimants and students not usually entitled to UC

Testimonials: The trainer was really knowledgeable and covered the topic in a thorough way. Really enjoyed the group activities and being able to share ideas.

Tutor: Barbara Alexander

Price: £100 (members) £125 (non-members)

The Early Warning System collects evidence to demonstrate the impact of changes in the social security system. If you’re a benefits adviser and want to share details of a case, visit cpag.org.uk/early-warning-system Free advice service – CPAG has a free advice service just for enquiries on universal credit, child benefit, child tax credit or working tax credit. See page 2 for more details. For dedicated training on universal credit, see our two-morning Universal Credit training and experienced level training on Universal Credit Migration – The End of the Line. CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 33

Standard Level | Half-Day

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Using medical evidence in benefit appeals 13 & 14 May 2024, Online 16 & 17 September 2024, Online 25 & 26 November 2024, Online 3 & 4 March 2025, Online This course looks at how to use medical evidence effectively, particularly in personal independence payment (PIP), disability living allowance (DLA) and universal credit (UC) appeals. It considers how to deal with the traps and pitfalls appellants commonly encounter after disclosing GP notes and specialist letters. It informs advocates and advisers how to make best use of medical evidence. Additionally, it examines what the tribunal is looking for, and how to ensure your client gets the maximum benefit from the medical evidence obtained. The course covers: ■

What medical evidence should be obtained

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How to obtain medical evidence (without payment)

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What the tribunal is looking for – and how to get it Anticipating, and helping your client deal with, difficult questions that the Tribunal are likely to ask

Standard Level | Two Half-Days

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Using medical evidence to show the functional limitations which are likely to lead to an award

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Testimonials: All of it was very useful. One of the best training sessions and I look [forward to] more from the same host. Really excellent.

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Tutor: David Roberts

Price: £152 (members) £190 (non-members)

Standard level – this course is aimed at anyone who helps people to prepare welfare benefit appeals. The training is practical, with case studies and exercises, simulating real appeals in which medical evidence is presented. Looking to book five or more places? If you have five or more staff members who require training, booking an in-house course just for your staff is a cheaper option. Email training@cpag.org.uk for more information. CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 34

Appeals to the upper tribunal 18 & 19 June 2024, Online 9 & 10 September 2024, Online 3 & 4 December 2024, Online 18 & 19 March 2025, Online This course is essential for anyone who wants to challenge decisions of the First-tier Tribunal (Social Entitlement Chamber) effectively. The main aim of the course is to give you an understanding of what is an error of law, and practice in finding errors of law in the Firsttier Tribunal statement of reasons. The course covers: ■

Exploring other ways of changing First-tier Tribunal decisions

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Finding errors of law in the statement of reasons

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Format of an application of appeal to the Upper Tribunal

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Procedures from First-tier to Upper Tribunal

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Preparing submissions to the Upper Tribunal

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I just wanted to say how enjoyable and helpful the course was. I learnt a great deal which has not only massively expanded my knowledge in terms of UT cases, but also given me some food for thought around how I can maximise the impact of my future FT subs on behalf of clients. Entertaining and very interesting with some great strategic points. Another fab course from CPAG. This was one of the best training courses I’ve been on in a long time. I always enjoy the CPAG courses but this was particularly good. Totally relevant to my work and pitched at exactly the right level so that those with less experience of the topic could follow it and those with more experience felt challenged by it.

Tutor: Martin Williams

Price: £152 (members) £190 (non-members)

Experienced level – this course is aimed at advisers with knowledge and experience of being able to find relevant law. If not, see our standard-level Understanding Social Security Law and Finding it Online training. Upper Tribunal Assistance Project – with the support of the Legal Education Foundation, we can provide assistance to advisers who are challenging tribunal decisions. Visit cpag.org.uk/welfare-rights/upper-tribunalassistance-project CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 35

Experienced level | Two Half-Days

Testimonials:

Benefits for EEA nationals - advanced 18 & 19 June 2024, Online 21 & 22 November 2024, Online 5 & 6 March 2025, Online This experienced-level course looks in detail at the social security rights of EEA nationals in the UK. It provides an opportunity for advisers who are familiar with some of the more commonly occurring scenarios to focus on specific complex areas and recent significant developments. The course covers: The main ways in which the European co-ordination rules can affect entitlements to disability, carer’s and child benefits, and how to determine who these rules apply to

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Recent significant changes in legislation and caselaw, in particular affecting which EEA nationals can access benefits that require a right to reside

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Testimonials: Enjoyed the course – very complex content delivered in an accessible way. Thanks!

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Possibly the most thorough course I have ever been on – and thoroughness and attention to detail is just what is needed with this client group! Invaluable.

Experienced level | Two Half-Days

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Absolutely fantastic as always. The co-ordination rules stuff yesterday was very complex so I was really impressed when I got to the exercises and realised I had actually understood and retained quite a lot of it because of your methodical structure!

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Tutor: Rebecca Walker

Price: £152 (members) £190 (non-members)

If you advise non-EEA nationals you should also book onto the course Benefits for Non-EEA Nationals. Those with less experience should book onto the standard-level Benefits for EEA Nationals course first.

A2 Right to Reside Poster

Identifying who has a right to reside for benefit purposes is one of the trickiest areas for all advisers – even the experts. Use this A2 wall chart, in conjunction with our Benefits for Migrants Handbook, to help get you started. Available to buy at cpag.org.uk/shop

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 36

Best practice in completing the PIP questionnaire 8 & 9 May 2024, Online 23 & 24 September 2024, Online 27 & 28 November 2024, Online 26 & 27 February 2025, Online This two-morning training course summarises how the personal independence payment (PIP) claim process or ‘journey’ works and the importance of the PIP2 questionnaire. It looks at what makes a good PIP claim, as well as the limitations of the PIP2 questionnaire. We look at how it can be optimised using regulations, guidance and caselaw.

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A summary of the legal basis of PIP entitlement

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How points flow from PIP ‘activities’ and ‘descriptors’

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The role of the PIP2 questionnaire to generate information

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How PIP2 matches up or fails to match up to PIP ‘descriptors’

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How a defective questionnaire response can cause trouble

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How to use PIP regulations 7 and 4(2A) to assist in making good claims

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How PIP caselaw provides very useful guidance to advisers

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How to improve the standard PIP2 form How to complete the questionnaire with an eye to tribunal judge scrutiny, if an appeal becomes necessary

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Testimonials: ■

■

I feel enabled and confident enough to start supporting clients to complete the PIP2 form. I wasn’t comfortable doing so without the course. I just wanted to write to say how valuable I thought the training was… The idea of a ‘weapons grade’ application is a brilliant next level approach that more people should adopt. I’ve never thanked anyone for a training sessions before, but there’s a first time for everything I guess!

Tutor: Steve Johnson

Price: £152 (members) £190 (non-members)

Experienced level – this course has been designed for experienced benefit advisers who are confident about covering issues in more, and sometimes complex detail. CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 37

Experienced level | Two Half-Days

The course covers:

Challenging decisions – understanding decisions, revisions and supersessions 14 & 15 May 2024, Online 3 July 2024, London 12 & 13 November 2024, Online 25 & 26 February 2025, Online To successfully challenge a benefits decision, understanding where it fits within the decision-making machinery can make all the difference: The effective date of the decision (can a sought after increase be paid from a much earlier date for example)

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Whether the Decision Maker is legally entitled to revisit the decision in the way they have done (for example can they remove entitlement retrospectively)

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Whether a new claim needs to be made and the effects on ongoing disputes if it is and a new decision is given

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Whether the matter can be resolved at all via the usual decision-making process or whether judicial review is appropriate

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Whether the Decision Maker on a new claim can take a different view than previously about an issue

Experienced level | Two Half-Days

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This course explains the jargon and takes a practical approach to navigating the “decision based system” of benefit entitlements set out in Chapter 2 of the Social Security Act 1998. The course covers: Ways a decision can be made and then changed: decisions, revisions and supersessions in overview

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Understanding the elements of a decision – determinations, outcome decisions, effect of notification on rights

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Relevance of time limits and grounds for revisions

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Relevance of time limits and grounds for supersessions (late notification of changes, when notification date is irrelevant)

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Mandatory reconsideration - where this fits and how it affects appeal rights

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Testimonials: Covered everything I wanted. A great refresher course.

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Tutor: Martin Williams

Online Price: £152 (members) £190 (non-members)

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 38

‘Complex needs’ status for universal credit claimants 24 & 25 June 2024, Online 11 & 12 November 2024, Online 5 & 6 March 2025, Online This two-morning training course explains how the universal credit (UC) ‘Complex Needs’ rules work, who is covered, and what this should mean for UC claimants. It also covers how you can ensure the Department for Work and Pensions (DWP) recognises ‘Complex Needs’ status. The course covers: ■

The challenges that UC presents to claimants

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Evidence of how claimant vulnerability can affect a UC claim or award

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Implications of ‘Complex Needs’ for the UC claimant

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What does ‘Complex Needs’ mean to the DWP?

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Who is most likely to attain ‘Complex Needs’ status? How ‘Complex Needs’ causes problems because of UC computerisation, backdating, conditionality and migration etc.

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How can we help the DWP to accept ‘Complex Needs’ status?

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Requesting ‘Complex Needs’ status

Testimonials: ■

■

It was a very interesting and relevant course with lots of very useful and practical, informative points that assist in a working case scenario. Lots of information that can assist to win a case at tribunal, or – at the least – when making a complaint. It has given me the tools to confidently support vulnerable people in their claims for UC and advocate for them in a way that will make any potential future issues easier to challenge. Thanks! Tutor: Steve Johnson

Price: £152 (members) £190 (non-members)

Experienced level – this course has been designed for experienced benefit advisers who are confident about covering issues in more, and sometimes complex detail. Free advice service – CPAG has a free advice service just for enquiries on universal credit, child benefit, child tax credit or working tax credit. See page 2 for more details. CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 39

Experienced level | Two Half-Days

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Judicial review

9 & 10 July 2024, Online 9 & 10 December 2024, Online Judicial review is an essential tool for challenging decisions that affect benefit and tax credit claimants where there is no right of appeal. This interactive course gives advisers a clear understanding of its potential use and helps them to develop their skills in challenging unlawful decision-making. In increasing areas of the benefit system, rights of appeal have been removed, decision making has become discretionary and legal aid is no longer available. As a result, judicial review has become a more important a remedy than ever. Delays, discretionary benefit decisions and claim ‘gatekeeping’ are just three examples of areas where judicial review could be necessary, and which advisers are more likely to encounter as a result of welfare reform.

Experienced level | Two Half-Days

The course covers: ■

What is judicial review?

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Which benefit and tax credit decisions may be challenged by judicial review?

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Challenging decisions of the DWP, HMRC and local authorities

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Judicial review in and/or against the Tribunal

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How to draft a pre-action letter

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Judicial review procedure

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CPAG test case update Tutor: Jessica Strode

Price: £152 (members) £190 (non-members)

Experienced level – for advisers who want to expand their knowledge, as well as those who want to start using judicial review to resolve intractable decisions without litigation and to make a referral to a solicitor when necessary. This course is aimed at experienced advisers. You may also be interested in attending the standard-level course Understanding Social Security Law and Finding it Online before this course. The Early Warning System collects evidence to demonstrate the impact of changes in the social security system. If you’re a benefits adviser and want to share details of a case, visit cpag.org.uk/early-warning-system

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 40

Social security law update 15 & 16 October 2024, Online 26 & 27 March 2025, Online Social security law and tax credit law can change from day to day and advisers need to keep abreast of developments to advise their clients correctly. Arranged under topic headings and concentrating on regulations and caselaw, this essential two-morning course looks at the most important changes in benefit and tax credits law from the previous six months. The course covers: Decisions of the High Court, Court of Appeal, Court of Session and Supreme Court, as well as the European Court of Justice and European Court of Human Rights

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Selected decisions of the Upper Tribunal

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Significant changes to Acts and regulations

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This was a first class course with plenty of legal detail. A course of this calibre can be hard to find. The trainer had a very pleasant manner and both led the course and delivered the content magnificently. Very impressed and want to say thank you. Excellent value for money. Great course, always need updates to do my job and this did just that. Was also good to chat through scenarios with other benefit specialists and the trainer.

Tutor: Simon Osborne

Price: £152 (members) £190 (non-members)

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 41

Experienced level | Two Half-Days

Testimonials:

Stick or twist? Jumping ship to universal credit 12 & 13 June 2024, Online 6 & 7 November 2024, Online Around 6 million people have claimed universal credit (UC), but several million are still on Legacy benefits. Changes to the rules in 2021 made it easier to switch to UC, but is switching a good choice? This problem is made more acute by announcements made by the Department for Work and Pensions (DWP) that full UC migration may not be completed until 2028 – leaving an unresolved position for possibly four more years. Many Legacy claimants are better off delaying a move to UC, but others should consider switching ASAP. The right choice may be complicated and advisers should not depend on a simple ‘better off’ calculation. This course considers best practice, and looks for a more systematic approach. The course covers: ■

The move from Legacy benefits to UC

■

Who has a choice and why The residual impact of the abolished SDP Gateway regulation and the ‘Transitional (SDP) Element’ left in its place

Experienced level | Two Half-Days

■

How much can be at risk if you move, and for how long

■

Who are the winners and losers?

■

Do you need a ‘crystal ball’ to assist your clients?

■

Developing a system or pro forma to assist claimants

Testimonials: The course was extremely helpful and the materials provided to support the training are an excellent resource.

■

Very informative, jam-packed with information and examples, and very useful training materials.

■

Tutor: Steve Johnson

Price: £152 (members) £190 (non-members)

This course is aimed at advisers with experience of advising on UC. Those less experienced should book first on the introductory level course Universal Credit – An Introduction or standard-level Universal Credit training.

CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 42

Universal credit migration – the end of the line 22 & 23 April 2024, Online 8 & 9 July 2024, Online 9 & 10 October 2024, Online 13 & 14 January 2025, Online Some claimants receiving ‘Legacy’ benefits under the old rules may elect to ‘jump ship’ early onto universal credit (UC) because they think it is better for them, or because they have been encouraged to do so by the Department for Work and Pensions (DWP) or other officials. This can result in winners and losers, with no way back. Other Legacy claimants are sitting tight, waiting for a UC ‘Migration Notice’ from the DWP that will propel them into UC, at the risk of losing all their Legacy benefits if they fail to comply. The course covers: ■

Legacy claimants who may opt to switch to UC as early migrators A summary of who may be better off or worse of if they choose to jump ship, including special UC support for disabled claimants still on Legacy benefits

■

How Legacy benefit claimants can protect themselves now

■

How much transitional support early migrators may get if they switch early

■

How that support may erode or be lost

■

What will happen when managed migration eventually arrives

■

How the managed migration process will work

■

Deadlines and final deadlines

■

How much transitional support will be payable under managed migration

■

How that support may erode or be lost Tutor: Steve Johnson

Price: £152 (members) £190 (non-members)

Experienced level | Two Half-Days

■

Work capability assessment (WCA) – exceptional opportunities 10 & 11 July 2024, Online 2 & 3 December 2024, Online The work capability assessment (WCA) test dominates employment and support allowance (ESA) and universal credit (UC) in relation to sick claimants. The ‘exceptional circumstances’ test (otherwise known as ‘risk to self or others’) should apply with equal force to those denied WCA points, but it is often neglected by decision makers at the Department for Work and Pensions (DWP) and it does not even feature in the ESA50 / UC50 assessment forms. If ignored, many claimants will suffer because this vital route to entitlement is being unjustly disregarded, including those with mental health problems.

Experienced level | Two Half-Days

The course covers: ■

WCA regulations relevant to ‘exceptional circumstances’

■

The relevance of current caselaw to assist us

■

Particular problem areas in relation to exceptional circumstances

■

How to set out exceptional circumstances clearly in a claim format

■

Using the law and caselaw to issue an effective revision or appeal

This online training course will help ensure that ‘exceptional circumstances’ rules are properly applied using regulations, guidance and caselaw. This will mean more effective claims, revisions and appeals. Testimonials: 10/10. Would recommend to anyone working in the field.

■

The course was absolutely superb and the delivery was fantastic. I learnt an enormous amount and I can’t praise the course or trainer highly enough.

■

Tutor: Steve Johnson

Price: £152 (members) £190 (non-members)

The Early Warning System collects evidence to demonstrate the impact of changes in the social security system. If you’re a benefits adviser and want to share details of a case, visit cpag.org.uk/early-warning-system This course is aimed at experienced advisers. For more training aimed at frontline advisers helping UC claimants into work, please also see our standard-level Challenging WCA Decisions course. CPAG members now get a 20% discount on training courses and events, including our seminars and conferences. Find out more about becoming a CPAG member. 44

Trainers Barbara Alexander is a welfare rights adviser and freelance trainer currently working for a large welfare rights team. She has delivered welfare rights advice, representation and training for over 20 years with a number of organisations including Citizens Advice, Refuge, Shelter and Gingerbread.

Steph Pike is an experienced welfare rights adviser and currently works for Harrow Law Centre. She is a freelance trainer in welfare benefits and is also the author of the 3rd edition of CPAG’s Personal Independence Payment: What You Need to Know guide.

Sarah Batty has been working in welfare rights since 1995 when she became a Citizens Advice volunteer. She has since worked in local authorities, housing associations and voluntary organisations as a welfare rights adviser, trainer and manager. She has also been an MP caseworker. Sarah completed a master’s degree in social policy in 2017 and is currently a team leader at Durham County Council.

David Roberts worked as an adviser and solicitor, undertaking cases in housing community care and welfare benefits law for about 20 years. He has taught public law at various universities and has worked as a part-time tribunal judge for the last 11 years. He is an experienced trainer who likes to tailor courses to delegate’s needs and encourages learning by doing, through case studies and exercises.

Marina Gallagher is a freelance debt advice trainer and volunteers at her local advice agency, providing support to debt advisers. She has been working in debt advice since 1989, when she became a volunteer with Citizens Advice. She worked for a total of 14 years at Citizens Advice’s Specialist Support and the Shelter Debt Advice Service, providing second-tier support for debt advisers. She has been delivering debt advice training for over 20 years, ranging from introductory to specialist level courses. She also checks and comments on new editions of the CPAG Debt Advice Handbook before publication.

Jo Silcox has over 35 years’ experience in welfare rights. She currently works for the Money Advice Unit of a large County Council. Jo has many years’ experience of complex case work, representation at tribunals and training, having recently worked as a social security law caseworker at Harrow Law Centre. In addition, she is a freelance trainer in welfare benefits and was the Social Security Caseworker at FRU for over 7 years.

Will Hadwen works as a benefits trainer and a locum adviser. As a freelancer, Will also works on the CPAG in Scotland advice line and on CPAG’s Welfare Benefits and Tax Credits Handbook. Steve Johnson has been a welfare benefits trainer and advocate for many years and has over 30 years’ experience working as a professional adviser and manager within the Citizens Advice service. His current clients include CPAG, Citizens Advice outlets, local authority welfare rights and housing advisors, charities from the benevolent sector, housing associations, as well as solicitor pro bono units. Simon Osborne is a welfare rights worker at CPAG. He is content consultant and an author of the Welfare Benefits and Tax Credits Handbook, editor of and contributor to the Welfare Rights Bulletin, author of Winning Your Benefit Appeal and contributor to Legal Action magazine.

Jessica Strode is a welfare rights worker and the judicial review project worker at CPAG. She provides advice and support to the advice sector on using judicial review in social security matters, authors the judicial review chapter of the Welfare Benefits and Tax Credits Handbook and contributes to the Welfare Rights Bulletin. Rebecca Walker has worked in welfare rights since 1993 including for various citizens advice bureaux, Terrence Higgins Trust, Refugee Outreach and Advice Partnership and LASA. She is currently an advice worker with Sheffield Citizens Advice and Law Centre, and a freelance trainer and writer on welfare rights. For over ten years she has been an author of the Benefits for Migrants Handbook and the Welfare Benefits and Tax Credits Handbook and, for over twenty years, an author of the Disability Rights Handbook. Martin Williams is a welfare rights worker at CPAG. He is widely experienced in representing claimants at both levels within the tribunal system, having worked in the appeals team at LASA from 2001 until 2008. He is currently an author of CPAG’s Housing Benefit and Council Tax Reduction Legislation. 45

Memberships

Print CPAG membership (annual) costs £65 and includes: ■

Individual Membership PRINT

■

A subscription to a print version of our Poverty journal, published three times per year 15% discount on books and subscriptions (for the person holding the membership) NEW 20% discount on training and events (for the person holding the membership) The opportunity to attend and vote at the CPAG AGM

Membership | Individual and Organisational

Online CPAG membership (annual) costs £58.50 and includes:

Individual Membership ONLINE

■

A subscription to the online version of our Poverty journal, published three times per year 15% discount on books and subscriptions (for the person holding the membership) NEW 20% discount on training and events (for the person holding the membership) The opportunity to attend and vote at the CPAG AGM

An organisational membership gives you and your team access to the following benefits: ■

■

Organisational

Membership

■

A subscription to a print version of our Poverty journal, published three times per year A subscription for up to 10 or 30 named members of staff to the online version of our Poverty journal, published three times per year 15% discount on books and subscriptions (for up to 10 or 30 named members of staff) NEW 20% discount on training and events (for up to 10 or 30 named members of staff) The opportunity to attend and vote at the CPAG AGM (one representative per organisation) Small organisational membership – up to 10 log ins: £135 Large organisational membership – up to 30 log ins: £375

Subscriptions

Non-member rate

Member rate

Digital+ includes: • Welfare Benefits and Tax Credits Handbook – online • Welfare Rights Bulletin – online (6 times per annum) • Benefits for Migrants Handbook – online • Decision-making tools and appeal letter generators

£152.50

£129.65

Handbook includes: • Welfare Benefits and Tax Credits Handbook hosted online, regularly updated throughout the year. This includes search, bookmarking and note making functionality.

£74.50

£63.30

Welfare Rights Bulletin online includes: • Welfare Rights Bulletin – online (6 times per annum)

£59.00

£50.15

£50.00

£42.50

Benefits for Migrants Handbook online includes: • Benefits for Migrants Handbook & Right to Reside Flowchart

£49.50

£42.08

Disability Rights Handbook online includes: • Disability Rights Handbook online

£45.00

PRINT +

Print+ includes: • Welfare Benefits and Tax Credits Handbook – print • Welfare Rights Bulletin – print (6 times per annum)

£135.00

£114.75

PRINT Welfare Rights Bulletin

Print Welfare Rights Bulletin annual print subscription includes: • Welfare Rights Bulletin – print (6 times per annum)

£62.50

£ 53.13

PRINT Poverty

Poverty journal annual print subscription includes: • Poverty – print (3 times per annum)

£52.00

£44.20

Subscriptions

Digital+

(formally AskCPAG+) REGULARLY UPDATED

Welfare Benefits and Tax Credits Handbook online REGULARLY UPDATED

Welfare Rights Bulletin online

Poverty Journal online includes: Poverty Journal • Poverty journal – online online (3 times per annum) Benefits for Migrants Handbook online REGULARLY UPDATED

Disability Rights Handbook online

Subscriptions

REGULARLY UPDATED

Expert Publications

Welfare Benefits and Tax Credit Handbook, 26th Edition Written by our team of over 20 experts, our Welfare Benefits and Tax Credits Handbook is the must-have guide to the social security system. Fully updated for 2024/25, this edition includes new information on universal credit work-related requirements for parents and part-time workers, managed migration and new caselaw relating to personal independence payment descriptors. Cover price £79.00 | CPAG member price £67.15 | April 2024

Benefit and Tax Credit Rates Charts Our A2 and A4 charts give you quick and easy access to the benefit and tax credit rates for 2024/25. See the order form for bundle offers and prices. Single A2 poster £8.50 | CPAG member price £7.23 Pack of 5 A2 posters £26.50 | CPAG member price £22.53 Pack of 2 A4 charts £8.50 | CPAG member price £7.23

Publications | Expert Series

Pack of 10 A4 charts £19.50 | CPAG member price £16.58

Child Support Handbook, 32nd edition The annual Child Support Handbook is the standard practical guide to the statutory child maintenance scheme in England, Wales, and Scotland. Practical examples and tactical tips for dealing with the Child Maintenance Service are included throughout, and the book is fully indexed and cross-referenced with the latest legislation and caselaw. Updated in 2024 to reflect changes to fees and arrears. Cover price £52.50 | CPAG member price £44.63 | October 2024

Expert Publications

Benefits for Migrants Handbook, 15th edition The latest edition of the Benefits for Migrants Handbook, fully updated for 2024/25, explains the immigration status, residence, and presence rules within social security benefits, and how to satisfy them. It includes step-by-step information, tactics to help you enforce your rights and covers practical problems such as delays and providing evidence. Cover price £52.50 | CPAG member price £44.63 | June 2024

Housing Benefit and Council Tax Reduction Legislation, 37th edition The complete legal guide to housing benefit legislation and the legislation governing the council tax reduction schemes in England, Wales, and Scotland, with CPAG’s expert commentary. It is an indispensable resource for anyone dealing with housing benefit or council tax reduction enquiries, especially those preparing and presenting appeals, as well as lawyers, local authority staff and housing organisations.

Publications | Expert Series

Cover price £142 | CPAG member price £120.70 | January 2025

Debt Advice Handbook Scotland CPAG is delighted to announce the first edition of the Debt Advice Handbook Scotland. Based on the best-selling Debt Advice Handbook, it details the stages of the debt advice process in Scotland and the key skills needed to give good advice. This new resource provides the most comprehensive information needed by advisers on the tools and strategies to help clients with their financial difficulties. It details the key stages of money advice, including on interviewing clients, establishing liability, prioritising debts, preparing a financial statement, negotiating with creditors and dealing with bailiffs. Cover price £52.50 | CPAG member price £44.63 | October 2024

What you need to know

Universal credit: what you need to know, 8th edition Fully updated for 2024 CPAG’s Universal Credit: what you need to know includes the latest rates, rules, and regulations, with expanded information on managed migration and how to overcome common problems. Providing guidance on how work out the amount of benefit, how to calculate earnings, the ‘two-child limit’, the work-related requirements and sanctions this guide is a must have to any advisor or for someone currently claiming benefits, making the law clear and understandable for anyone to use. Cover price £17.00 | CPAG member price £14.45 | September 2024

Publications | What you need to know

Winning Your Benefit Appeal: what you need to know, 5th edition This guide gives you all the essential information you need to prepare and present a successful appeal at the First-tier Tribunal. It outlines the whole appeals process, from preparing an appeal and writing a submission, to what happens at the hearing, getting the decision and what may happen afterwards. Also included is the latest information on online appeals. Cover price £17.00 | CPAG member price £14.45 | September 2024

Personal Independence Payment: what you need to know, 4th edition This popular guide tells you all you need to know about personal independence payment in a clear, accessible, and easy-to-follow way. Fully updated in 2024 with practical tips and examples throughout. Personal Independence Payment: what you need to know is for anyone that is claiming PIP, whether for yourself or someone else. Cover price £17.00 | CPAG member price £14.45 | September 2024

Previously Announced

Council Tax Handbook, 14th edition This new edition of the Council Tax Handbook covers all recent changes to legislation, caselaw and court procedures and practice. It explains who is liable, how homes are valued and discounts, as well as how to challenge a decision and what to do if a client has built up arrears. It also covers, in detail, the council tax reduction schemes in England, Wales and Scotland. Cover price £38.50 | CPAG member price £32.73 | Out now

Our Debt Advice Handbook details the debt advice process in England and Wales and the skills needed to give good advice. No money adviser should be without this essential guide. It provides the information that advisers need on the key stages of money advice, including interviewing clients, establishing liability, prioritising debts, preparing a financial statement, negotiating with creditors and dealing with enforcement officers. Cover price £49.50 | CPAG member price £42.08 | February 2024

Fuel Rights Handbook, 21st edition CPAG’s Fuel Rights Handbook provides advisers with the information they need to help their clients cope with rising fuel bills, debt, and problems with their fuel supply. With an emphasis on the legal protection of vulnerable consumers, and on practical advice pursuing complaints and compensation, this handbook covers all aspects of the rights of gas and electricity consumers. Cover price £38.50 | CPAG member price £32.73 | Out now

Publications | Previously Announced

Debt Advice Handbook, 15th edition

Previously Announced

Mental Health and Benefits Handbook, 1st edition Created by CPAG in collaboration with Mind, the Mental Health and Benefits Handbook is a comprehensive guide to benefits for people who have mental health problems. It provides practical advice and guidance for the different stages of benefit claims and assessments and the problems that might be encountered during the process. The handbook includes an overview of various mental health symptoms and gives guidance about how and when to ask about them and how to give good advice and support. Cover price £38.50 | CPAG member price £32.73 | June 2023

Publications | Previously Announced

Child Support: the legislation, 16th edition This latest edition of Child Support: The Legislation contains the primary and secondary legislation relating to the statutory child support scheme, together with expert commentary by Judge Edward Jacobs. Also included are the procedural rules for the First-tier and Upper Tribunals, together with authoritative analysis of decisions made by the courts to show how the law has been interpreted and applied. Cover price £130 | CPAG member price £110.50 | September 2023

Financial Help for Families: what you need to know, 4th edition Despite struggling to make ends meet, many families do not claim all the financial support to which they are entitled. Financial Help for Families: what you need to know is for you if you work with families and want to help maximise their income or deal with a benefit problem. It covers all the main benefits, as well as other important financial support for children, such as child maintenance and help with childcare and school costs. Cover price £16.00 | CPAG member price £13.60 | November 2022

Order Form CPAG PUBLICATIONS Title

Release date

RRP

Member’s price:

Welfare Benefits and Tax Credits Handbook 2024/25, 26th edition

Apr-24

£79.00

£67.15

Welfare Benefits and Tax Credits Handbook 2024/25, 26th edition (online)

Apr-24

£74.50

£63.30

A2 Benefit and Tax Credit Rates Poster 2024/25

Apr-24

£8.50

£7.23

A2 Benefit and Tax Credit Rates Poster 2024/25 – pack of 5

Apr-24

£26.50

£22.53

A4 Benefit and Tax Credit Rates Chart 2024/25 – pack of 2

Apr-24

£8.50

£7.23

A4 Benefit and Tax Credit Rates Chart -2024/25 – pack of 10

Apr-24

£19.50

£16.58

BUNDLE Welfare Benefits and Tax Credits Handbook + A2 Benefit and Tax Credit Rates Poster

Apr-24

£ 83.00

£70.55

Debt Advice Handbook Scotland, 1st edition

Jun-24

£52.50

£44.63

Benefits for Migrants Handbook, 15th edition

Jun-24

£52.50

£44.63

Benefits for Migrants Handbook, 15th edition (online)

Jun-24

£49.50

£42.08

A2 Right to Reside Poster

Jun-24

£8.50

£7.23

BUNDLE Benefits for Migrants Handbook + A2 Right to Reside Poster

Jun-24

£56.50

£48.03

Benefits for Students in Scotland 2024/25, 22nd edition

Sept-24

£40.00

£34.00

Universal Credit: what you need to know, 8th edition

Sept-24

£17.00

£14.45

Personal Independence Payment: what you need to know, 4th edition

Sept-24

£17.00

£14.45

Winning Your Benefit Appeal: what you need to know, 5th edition

Sept-24

£17.00

£14.45

Children's Handbook Scotland 2024/25, 17th edition

Oct-24

£40.00

£34.00

Child Support Handbook 2024/25, 32nd edition

Oct-24

£52.50

£44.63

Housing Benefit and Council Tax Reduction Legislation 2024/25, 37th edition

Jan-25

£142.00

£120.70

Print+

Annual

£135.00

£114.75

Digital+ (previously AskCPAG+)

Annual

£152.50

£129.65

Welfare Rights Bulletin – print

Annual

£62.50

£53.13

Welfare Rights Bulletin – online

Annual

£59.00

£50.15

Poverty journal – print

Annual

£52.00

£44.20

Poverty journal – online

Annual

£50.00

£42.50

CPAG membership – online

Single user

£58.50

CPAG membership – print

Single user

£65.00

CPAG small organisational membership

up to 10 log ins

£135.00

CPAG large organisational membership

up to 30 log ins

£375.00

Disability Rights Handbook 2024/25, 49th edition

May-24

£45.00

Disability Rights Handbook 2024/25, 49th edition – online

Annual

£45.00

Shelter Help with Housing Costs: Advising on housing benefit, universal credit and pension credit

May-24

£65.00

Social Security Legislation 2024/25, Vol I Non-Means- Tested Benefits

Sept-24

£138.60

Social Security Legislation 2024/25, Volume II Universal Credit, State Pension Credit and The Social Fund

Sept-24

£138.60

Social Security Legislation 2024/25, Volume III Administration, Adjudication and the European Dimension

Sept-24

£138.60

Social Security Legislation 2024/25, Volume IV HMRC-Administered Social Security Benefits and Scotland

Sept-24

£138.60

Supplement to the Social Security Legislation volumes

March-25

£86.10

No. of copies

Total £

Publications | Order Form

SUBSCRIPTIONS AND MEMBERSHIPS

BOOKS FROM OTHER PUBLISHERS

Order Form Release date

RRP

Member’s price:

Mental Health and Benefits Handbook, 1st edition

Out now

£38.50

£32.73

Council Tax Handbook, 14th edition

Out now

£38.50

£32.73

Child Support: the legislation, 16th edition

Out now

£130.00

£110.50

Fuel Rights Handbook, 21st edition

Out now

£38.50

£32.73

Debt Advice Handbook, 15th edition

Feb-24

£49.50

£42.08

Financial Help for Families: what you need to know, 4th edition

Out now

£16.00

£13.60

Poverty in Scotland, 6th edition

Out now

£15.00

£12.75

Living Hand to Mouth

Out now

£15.00

£12.75

2020 Vision: ending child poverty for good

Out now

£15.00

£12.75

Let’s Talk about Tax

Out now

£15.00

£12.75

LAG Defending Possession Proceedings: a practitioner's guide, 9th edition

Out now

£75.00

LAG Housing Possession Duty Desk

Out now

£25.00

LAG Homelessness & Allocations, 12th edition

Out now

£75.00

LAG Employment Law: an adviser's handbook, 14th edition

Out now

£60.00

LAG Housing Conditions, 6th edition

Out now

£60.00

LAG Community Care and the Law, 7th edition

Out now

£70.00

LAG Tribunal Practice and Procedure, 5th edition

Out now

£70.00

Title

No. of copies

Total £

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PREVIOUSLY ANNOUNCED TITLES FROM OTHER PUBLISHERS

ADD P&P. PLEASE DELETE AS APPROPRIATE £10-£49.99

£4.99

£50.00-£99.99

£7.99

£100-£299.99

£9.99

£300+

£13.99

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Publications | Order Form

I want to Gift Aid this donation, donations I have made in the past four years and any I make in the future. I am a UK taxpayer and understand that if I pay less income tax and/ or capital gains tax than the amount of Gift Aid claimed on all of my donations in that tax year it is my responsibility to pay any difference.

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Please return this form to bookorders@cpag.org.uk or by post: 30 Micawber Street, London, N1 7TB. 54

Free resources and information Our CPAG Welfare Rights platform hosts lots of free to access online handbooks, resources and information. Regularly updated, they ensure advisers have access to accurate information on rights and the law. Free to access online are:

The Fuel Rights Handbook covering all aspects of the rights of gas and electricity consumers in England, Wales and Scotland

Our best-selling Debt Advice Handbook providing comprehensive information on the key stages of money advice

The Mental Health and Benefits Handbook, published in collaboration with Mind, is a comprehensive guide to benefits for people who have mental health problems, providing practical advice and guidance

Topic areas including our new Cost of living topic area featuring time-saving, printable checklists to help you find additional sources of support for your clients after you’ve completed a general benefit check.

Child Poverty Action Group 30 Micawber Street London N1 7TB

tel 020 7837 7979 email info@cpag.org.uk web cpag.org.uk @CPAGUK @cpag_uk @cpag_uk

Child Poverty Action Group is a charity registered in England and Wales (registration number 294841) and in Scotland (registration number SC039339). Company limited by guarantee registered in England (registration number 1993854). VAT no. 690 8081 17 Registered office: 30 Micawber Street, London N1 7TB