Welfare Rights Training Courses 2025/26
With sixty years of expertise in welfare rights, CPAG provides a diverse range of training options, from online and in-person courses to webinars and conferences, all designed to help you build the knowledge, skills, and confidence you need.
Book now at cpag.org.uk/training-and-events
Very thorough training, lots of information, and lots of opportunities to get clarity and ask questions.
Levels
We provide training for all experience levels. Our courses are graded at three levels.
Introductory
Standard
For people new to benefit advice work, or who have little or no experience of the subject covered by the course.
Advanced
For people with a working knowledge of the benefit system, or the subject covered by the course. These are suitable for people wanting a refresher, or to update skills or information.
For more experienced benefit advisers, who are confident about covering issues in more, and sometimes complex, detail.
Face-to-face training
We are now delivering face-to-face events from our office in central London for those who prefer in-person training.
13 & 14 May 2025
Adviser skills - Representing at the First-tier Tribunal
9 & 10 September 2025
18 & 19 November 2025
24 & 25 February 2026
With more courses being added all the time, visit cpag.org.uk/training and filter our listings by location to view the latest face-to-face training dates.
Room hire
Our modern, purpose-built meeting and training rooms in central London are available for hire. Conveniently located near major stations – including London King’s Cross and Old Street –our venue offers an ideal setting for various events, including training courses, meetings and AGM’s.
For more information, please contact us at training@cpag.org.uk or call 020 7837 7979
Training courses
■ Stay ahead with our tailored training programme, designed to keep advisers up to date on the latest challenges and developments in social security.
■ Explore a wide range of topics, including universal credit, personal independence payment, tribunal representation, social security law, and more.
■ Our courses cater to all experience levels, offering introductory sessions for non-benefit staff and volunteers, as well as advanced training for experienced advisers tackling complex issues
■ Flexible course options, ranging from half a day in length to four mornings, all supported by comprehensive course materials and resources
Training fees
All proceeds directly support our advice line and the claimants at the core of our work. Our courses are exempt from VAT, and the funds generated from CPAG’s training directly support the vital work carried out by the charity.
Four
Full-day
Two
In addition to the discounted prices listed above, CPAG members benefit from a 20% discount on seminar and conference tickets, and a 15% discount on books and subscriptions. If your organisation regularly sends participants to our training, consider an organisational membership.
Visit cpag.org.uk/membership for full details on the benefits of becoming a member.
In-house training
If your group or organisation has six or more individuals in need of specialised welfare training, CPAG offers ‘in-house’ training to address the learning requirements of your team.
Available in-person and online, contact us at training@cpag.org.uk or call 020 7812 5224 for a quote and more information.
Free Trial to CPAG Digital+
Book a place on one of our training courses and enjoy a 4-week free trial of CPAG Digital+, providing fast, easy access to accurate information that helps you navigate benefit entitlements. During your free trial you’ll have access to key resources including the online Welfare Benefits Handbook, the online Benefits for Migrants Handbook as well as tools and templates to help you identify the correct position for your client in complicated areas of welfare rights law plus produce letters and appeal submissions to help challenge unfavourable decisions.
This course was excellent, the best I have ever attended since working in this field since 2006. Thank you very much!!
20% Discount on Books
When you complete a CPAG training course you will get 20% off a CPAG handbook that compliments the course.
I thought this course was excellent in terms of content and delivery, and there were some very useful insights from the trainer due to his background and experience.
Publications
We are consistently growing our collection of publications and resources available on our online platform at cpag.org.uk/welfare-rights, alongside our range of online and face-to-face training courses, to help ensure that advisers have readily accessible resources to assist lowincome families in accessing financial support.
Ensure you library is up to date with CPAG’s essential handbooks. Purchase books and access free publications at cpag.org.uk
This course has given me the confidence to tackle the challenges in a more practical way. I now feel confident to know that I can do this and with the resources provided will be in a better place to help my clients
CPAG
Child Poverty Action group works on behalf of the more than one in four children in the UK growing up in poverty. It doesn’t have to be like this. We use our understanding of what causes poverty and the impact it has on children’s lives to campaign for policies that will prevent and solve poverty – for good.