CWCT Directory 2019 by C&W Directory

2019 COURSE DIRECTORY

Moving forward

Together

2019

Bespoke Training Solutions

Bespoke Popular Choices

Customer Care & Communication

Sales & Marketing

Management Essentials

Team Leader Supervisory Suite

Health, Safety & Wellbeing

Training & Education

IT for Business

International Trade

Apprenticeships

Accredited Qualifications

E-learning

Additional Services

Skills 4 Growth

Chamber Membership

Course Calendar

Content

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Growth

Introduction Welcome to the Coventry & Warwickshire Chamber Training Course Directory 2019

Bespoke Training Solutions

Coventry & Warwickshire Chamber Training continues to maintain an excellent reputation for delivering high quality training. Our courses are designed to provide you and your workforce with the latest skills and knowledge to contribute to your business success. As an organisation, we remain committed to designing learning around the latest market intelligence and industry trends that meets our customers’ needs and the demands of today’s business world.

Key Content

Short Courses

Accredited Courses

n Tailored, flexible and

A variety of short courses are available to all, typically one day in duration including: n Customer Care & Communication n Sales & Marketing n Core Management Development n Developing People & Improving Performance n Business Essentials – Legislation, Quality, Health & Safety and First Aid n International Trade n Information Technology

We offer nationally accredited courses for those preferring to gain recognition against a national standard including: n Health & Safety n Customer Service n First Aid n Care Certificate n Food Safety n Management ILM n Education & Training n Information Technology Diploma n Health & Social Care n Coaching & Mentoring

n n

practical solutions that make a difference Professional, qualified trainers with a wealth of expertise and business acumen Competitively priced, offering value for money with your budget in mind Interactive workshop style delivery with comprehensive course notes After-care service with online tutorial support Conveniently located and highly accessible

Apprenticeships We remain one of the largest independent training providers offering Apprenticeships across Coventry & Warwickshire. Apprenticeships offer a great opportunity to develop existing staff, as well as develop fresh new talent to take the business forward. For more information on how to access funding to support Apprenticeships within your business, we have experts on hand to offer up to date advice and guidance. We continue to provide a variety of courses and qualifications that range from one day seminars through to higher level qualifications. It is important to choose the right pathway, so if you are unsure we can provide the guidance you need to find the best solution. The course calendar is located at the back of the directory. If you do not find what you are looking for, please ask as our bespoke training solutions, designed around your specific needs, offer real value for money.

For further details, contact our Business Development Team on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk Book our one day and half day courses three months in advance for a 10% discount (subject to availability).

024 7623 1122

enquiries@cw-chambertraining.co.uk

All courses from the brochure can be delivered to groups within your organisation at a time and place to suit your business needs. We can also develop individual tailored programmes specific to the skills gaps of your workforce. Qualified Advisers will support you in identifying your requirements, planning content and evaluating success.

Customer Support To ensure that you make the right choice and use your budget effectively our Account Managers and Business Development Executives are here to advise you. They are available to objectively answer any questions that you may have about course content. Also available are qualified information, advice and guidance personnel who offer confidential advice on career and training development. Call 024 7623 1122 for a discussion to ensure that you make the right choice.

How to Book Book online at cw-chambertraining.co.uk or telephone 024 7623 1122

cw-chambertraining.co.uk

1 Bespoke Training Solutions Coventry & Warwickshire Chamber Training has extensive experience in customised training, specifically designed for companies, delivered at a time and location of your choice. In-house training is a highly cost effective method of making the most of your training budget and providing a unique course, designed to meet the needs of your employees and the business. Prior to course delivery, one of our expert Business Advisers and Trainers will discuss your individual requirements and tailor a programme to meet your specific needs. Training solutions can be selected from the main suite of seminars. Alternatively we research and design training and development programmes to help your workforce meet the challenges of today and tomorrow. Our training programmes range from one day seminars to higher level management qualifications including ILM levels 2, 3 & 5 for senior management. Organisations have also benefited from Microsoft courses including Word and Excel. All courses from the brochure can be delivered to a group or individuals within your organisation at a time and place to suit your business needs. Alternatively we can develop individually tailored programmes specific to the skills gaps of your workforce. We are able to offer team building events (designing and running bespoke team building activities, exploring how people work together to achieve team goals or simply helping them to understand their colleagues better and develop shared organisational values). Qualified Advisers will support you in identifying your requirements, planning content and evaluating success. Key benefits: n Cost effective

n Personalised design

n Flexible delivery

n Results orientated

n Full after-care service

n Targeted and focussed

n Improved return on investment

n Confidential and specific

Tailored programmes include: n Microsoft Project - An Introduction

n Building the Team

n ILM Level 2 Award in Leadership & Team Skills

n Managing Stress in the Workplace

n Presentation Skills

n Successful Sales

n Customer Service Essentials

n Microsoft Excel – Basic, Intermediate & Advanced

Companies who have benefited from this service include: n Myton Hospice

n Hydrogarden

n Ofqual

n Al-Ko Kober

n Fozmula

n Coventry & Warwickshire Voluntary Action

n Tow Trust

n Triton Showers

Bespoke Customer Service Essentials – “Learning how to defuse tense situations. Understanding people’s body language “ “Learning about the different aspects of customer service and the issues that may arise. Relaxed, fun and thought provoking. Confirmed I’m doing quite a lot of what’s required” Bespoke Time Management –“The breakdown of each aspect of time management”

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Success

Bespoke Popular Choices Appropriate Workplace Behaviours Key Content n Importance of managing behaviours in the workplace

n The costs associated with inapproriate behaviour

n Creating a positive and inclusive work environment

n Leading by example

n Responsibilities of the manager

n The value of trust, respect and dignity

n Improved individual and team performance

Maximising Team Potential Key Content n The difference between talent management

and succession planning n Techniques in identifying potential high performers n Your role in developing talent n Improved individual and team performance

n Insight into why people stay, develop and grow

with organisations

n Considering the key processes n Why talent management is important and its link to

organisational strategy

Strategic Business Planning Key Content n SWOT, PESTLE and Gap analyses

n The Business Plan

n Determining the Business Strategy

n Identifying market and business development opportunities

n Formal planning processes to enhance business development

n Competitive advantage

n Understanding organisational structures

Getting Unbiased Information Key Content n The value of valid, accurate and timely information

to the organisation n Quantitative and qualitative data and information n Responsibilities of the manager n Methods of gathering valid information

n How to validate data and information n Techniques for identifying customer needs n How to use feedback to check effectiveness of

communication methods

Bespoke training solutions can be explored for any subject not listed in our scheduled courses. To discuss, contact our Business Development Team on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

2 Customer Care & Communication Customer Service Essentials Good customer service is at the core of every successful business. This course will enable delegates to explore customers’ needs and expectations. Delegates will also develop the skills to communicate effectively, deal with challenges, manage problems and provide the essential people skills that are at the heart of quality customer care.

Key Content n Inspiring excellent customer care in today’s

competitive market place

n Developing effective customer

communications

n Understanding the role of support

services in delivering good service n Creating and maintaining positive customer relationships

Half Day - am Chamber Member £110 Non-Member £135 “I enjoyed how the Trainer interacted with everyone and allowed us to learn together. The Trainer was very friendly, helpful & knowledgeable.”

Communicating Assertively Establishing your personal communication style and identifying how it impacts on others will have a positive effect on you and those around you. Delegates will learn the essentials of communication and how to use their style to influence others, remain in control and develop greater self-confidence when managing personal interaction.

Key Content n Understanding the different types

of communication

n Overcoming barriers to effective

communication

n Being assertive without demonstrating

aggressive behaviour n Understanding the use of feedback to check effectiveness of communication

Half Day - am Chamber Member £110 Non-Member £135 “There was good interaction with the Trainer and the course was highly personalised around each individual’s job role and business.”

Complaint Handling Targeted at staff who deal with unhappy customers, this course will enable delegates to develop skills in successfully managing customers, building rapport and problem solving. Turning a complaint around can enhance customer relationships by allowing you to demonstrate how valuable their custom is, taking concerns seriously, and dealing with their problem effectively and professionally.

Key Content n Creating and maintaining positive

customer relationships

n Establishing facts and identifying

solutions

n Handling complaints positively to

improve service delivery n Turning complaints into positives

C&W CHAMBER TRAINING COURSE DIRECTORY

Half Day - pm Chamber Member £110 Non-Member £135 “Very informative with practical tips on how to handle complaints.”

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

New Skills

Professional Telephone Techniques First impressions count. This course is designed for people who use the telephone as part of their role, and need to operate in a professional and courteous manner. It will enable delegates to acquire the skills to break down communication barriers and respond to the needs of the caller in an appropriate manner.

Key Content n Recognising the impact of voice and tone n Using listening skills and questioning

techniques n Increasing confidence to deal with calls competently n Delivering messages promptly and accurately

Half Day - am Chamber Member £110 Non-Member £135 “It taught me about the use of listening skills, increasing my confidence in dealing with customers and providing information.”

Professional Email Writing Effective use of e-mail communication is a fundamental part of everyday life and not always one which everyone gets right. Organisations and individuals develop relationships and establish their credibility through professional and well written electronic communication. Using plain English, appropriate grammar, tone and style, delegates will develop their writing skills and confidence to improve e-mail communications.

Key Content n Effectively handling e-mails n Making the right impression and delivering

the correct message n Understanding e-mail etiquette n Understanding presentation and formatting n Using plain English

Half Day - pm Chamber Member £110 Non-Member £135 “The course breaks each stage down, making it easy to understand and more professional.”

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

3 Sales & Marketing Marketing - Your Key to Success Successful marketing campaigns are the cornerstone for increased sales and business growth. This course will explore the fundamental strategies required to gain a competitive advantage, understand your market and target potential customers.

Key Content n Understanding marketing principles

and practices

n Defining competitive advantage n Understanding market segmentation,

1 Day Chamber Member £220 Non-Member £245

targeting and positioning n Selecting the most appropriate marketing methods n Appreciating the role of e-marketing

“The course was informative and interesting.”

Key Content

Half Day - pm Chamber Member £110 Non-Member £135

Key Account Management Sources claim it costs between four and ten times more to acquire a new customer than it does to keep an existing one (Ref. Chartered Institute of Marketing). Looking after existing customers with a focus on repeat business is fundamental to maximise business success. This half-day course will look at ways in which Account Management can be used to develop and manage your company’s most important asset – its customers.

n Appreciating the synergies and

n n n n

differences between sales and account management Better management of customer relationships Understanding the differences between customer needs and wants Planning a customer account management schedule Determining what constitutes a key account

“The environment was friendly and engaging, highly interactive and informative.”

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Growth

Online Marketing

Grow Your Business through Social Media

Online marketing is an essential part of the marketing mix. Understanding the range of channels to market is integral to customer engagement. This course is designed to develop an understanding of the steps involved in creating an effective online marketing strategy, integrating websites, social media, paid advertising and email marketing. It will give delegates an overview of online marketing and will provide a foundation on which businesses can take their strategy forward.

Social media is a key tool through which businesses can gain competitive advantage. This course will enable delegates to understand the range of social media channels available and how to best deploy them to develop a plan of activity. Delegates will identify how to improve social media strategy, including brand awareness, customer reach and engagement.

Key Content

n Identifying suitable online marketing opportunities

n Understanding the principles of social media in marketing

n Developing coherent plans and objectives to measure

effectiveness n Creating online marketing materials that drive traffic and customers n Constructing website pages that attract customers

1 Day Chamber Member £220 Non-Member £245

n Developing a strategy for using social media platforms n Identifying suitable content including key words n Understanding how to get started

1 Day Chamber Member £220 Non-Member £245

“It was varied and highly relevant with interactive visuals.”

Website Optimisation (SEO) This course will guide you through simple steps to ensure that you create web-content that works. It’s about ensuring that you are making your content as relevant and easy to find as you can. Whether you manage your website yourself or are working with an agency, this course will develop the understanding to move to the next level by maximising your site’s visibility and creating a return on your web investment.

Key Content n Understanding best practice techniques for website optimisation n Identifying techniques that will have negative effects on

website optimisation n Researching relevant keywords for effective website optimisation n Exploring opportunities through competitor analysis n Developing a website optimisation action plan for your website

1 Day Chamber Member £220 Non-Member £245

“I realised the importance of building a strategy and learnt about different media tools.”

Social Media Analysis This practical course enables you to create goals, objectives and a structure to maximise your online presence through Google Analytics. This will show how online marketing works, identify how to drive traffic to your website and improve online activity and potential sales. The course is delivered in a structured way, ensuring delegates understand how analysis can improve market engagement.

Key Content n Understanding the principles of using analysis n Identifying and understanding tracking of key metrics n Setting up and using goals and filters n Creating multiple profiles to segment data n Highlighting areas to improve website performance

1 Day Chamber Member £220 Non-Member £245

“The course was detailed and relevant to our company - very useful in a practical sense.”

024 7623 1122

for business success

n Identifying how to use the tools available

“The content was really interesting and relevant to my business. It contained detailed explanations of how to put ideas into action.”

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

4 Management Essentials Project Management - The Basics for Success This course provides an understanding of documentation, language and processes to successfully manage projects. Delegates will understand the importance of a well thought out and structured approach that can make the difference between profit and loss.

Key Content n Defining what is a project and what constitutes

project management

n Understanding the role of a Project Manager n Identifying the tools of project planning n Understanding project monitoring and

control techniques n Closing a project and formulating transition arrangements n Compiling a project report

Introduction to Finance

new

1 Day Chamber Member £220 Non-Member £245 “The smaller group size meant we could have a better discussion and more time for questions.”

Finance for Non-Financial Managers

For anyone who needs to understand the importance of financial management. Targeted mainly at line managers who are expected to manage budgets and work to key financial performance measures. The purpose of this course is to give delegates an appreciation of the importance of good financial management. It focuses on helping delegates to understand the vital role finances play in ensuring business success.

Financial management is a vital part of business management to support effective decision making. Financial information needs to be accurately understood and interpreted. After attending this course, delegates will be able to interpret financial statements and determine how an organisation is performing financially. No prior knowledge of accounting is required.

Key Content

n Identifying financial stakeholders

n Appreciating cost management

n Appreciating an organisation’s source of finance

n Understanding forecasts, budgets, profit and loss accounts

n Understanding of essential budgetary concepts n Realising the importance of cash flow n Valuing performance indicators and their role in achieving

financial objectives

1 Day Chamber Member £220 Non-Member £245

and balance sheets

n Recognising the value of financial information n Understanding the legal requirements n Identifying relevant financial information to inform

decision making

1 Day Chamber Member £220 Non-Member £245 “The course was insightful and concise. I will use the information when building and forecasting budgets.”

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Business

Time Management Not enough hours in the day to get through the mounting workload? Take charge, effectively prioritise tasks, plan time, establish realistic goals and delegate to enhance your efficiency. Learn how to manage yourself and your time, delegate tasks and develop techniques which make each day productive and rewarding.

Key Content n Adopting a strategy to plan your time effectively n Recognising the consequences of poor

time management Developing SMART objectives Effectively prioritising Understanding the principles of effective delegation Recognising the importance of developing staff to achieve business objectives n Identifying the benefits and barriers to successful delegation n n n n

1 Day Chamber Member £220 Non-Member £245 “The course was enlightening and used a good array of course materials to aid understanding.”

Managing Change Successfully Change is a fundamental feature of business today and an essential aspect of survival and growth. Planning for change involves reviewing processes, roles and organisational structure. New methods of work, approaches and practices need to be carefully considered to achieve desired results and retain stability within the business. This course will enable anyone with managerial responsibilities to become more confident and understand key elements associated with change.

Key Content n Understanding types of organisational change n Planning change and considering the impact on

processes and people

n Identifying cultural issues which may impact

upon change

Chamber Member £220 Non-Member £245

n Implementing, reviewing and evaluating change n Identifying the factors that aid or obstruct change n Recognising the importance of effective

communication channels

Appraising People and Performance This course has been designed for anyone involved in appraising people and their performance. Performance reviews are a proven and effective way to motivate staff to achieve business objectives. Effective performance management will ensure staff performance supports the achievement of organisational goals.

Key Content n Understanding the role of managing and monitoring

performance to meet objectives

n Planning and preparing effective assessments n Determining key performance indicators n Identifying performance and the approaches to

effective management

n Selecting appropriate methods to improve performance n Leading a performance review with confidence and structure

1 Day Chamber Member £220 Non-Member £245

1 Day

Introduction to Mental Health Awareness in the Workplace

new

According to MIND 1 in 4 people in the UK will experience mental health problems every year. Research shows that adopting a positive workplace culture increases employee retention, attendance and productivity. The Introduction to Mental Health in the Workplace has been designed to support employers’ awareness of the importance of mental health, the triggers and impacts, as well as the use of coping strategies to promote individual well-being.

Key Content n n n n n

Awareness of mental health issues Potential causes of mental health illness Emotional intelligence awareness to support staff Strategies to help employees manage stress and anxiety Coping strategies for individual and business

1 Day Chamber Member £220 Non-Member £245

“The course taught me a range of strategies for dealing with different individuals and their characteristics.”

Bespoke training solutions can be explored for any subject not listed in our scheduled courses for example Internal Quality Auditing and Investment Appraisal / Financial Decision Making. To discuss, contact our Business Development Team on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

ILM accredited qualifications ILM is a premier body with almost 100 years combined experience in the field of Leadership & Management in the UK and internationally. ILM recognises the professional development of Managers from Team Leaders (level 2), First Line Managers (level 3) to Middle/Senior Managers (level 5) and Directors. Well over half a million Managers have improved their own performance and brought real benefits to their organisations through ILM learning and development. ILM management qualifications are for those who are practising or aspiring managers. Topics include a range of management competencies and are suitable whatever organisation you work in. Qualifications are designed to improve performance and are highly practical courses, equipping delegates with the skills needed to improve management and generate significant benefits to your organisation in terms of efficiency and effectiveness. Coventry & Warwickshire Chamber Training offers the level 2 Award, level 3 Award, Certificate and Diploma, and level 5 Certificate and Diploma. The level studied is based upon an individual’s job role and prior knowledge. The duration depends upon the route taken, ranging from 4 weeks up to 12 months. There are mandatory learning hours at Coventry & Warwickshire Chamber Training, along with work based assignments, which will be assessed to demonstrate your knowledge and understanding of the topics covered. Attendance is typically 1 day per week or half day and twilight.

Course

Duration Cost†

Level 2 Award in Leadership & Team Skills

4 days*

£600

Level 3 Award in Leadership & Management

5½ days*

£700

Level 3 Certificate in Leadership & Management

13 days*

£1500

Level 3 Diploma in Leadership & Management

29 days*

£2000

Level 5 Certificate in Leadership & Management

16 days*

£1700

Level 5 Diploma in Leadership & Management

37 days*

£2400

*Includes Induction and Tutorial days † All prices are subject to VAT

Up to 50% funding available, subject to eligibility, through Coventry & Warwickshire Skills 4 Growth which supports eligible SMEs to improve skills amongst their workforce. To assess eligibility, please contact us on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk

“Overall, I feel more confident in my own knowledge and ability. I have a greater awareness of other areas of the business, a greater understanding of risk and a greater awareness of legislation. I’m able to apply theory and see the relevance of it. “It’s great that we had such a mixed group and it’s good to hear how other people do things - there’s a mix of sectors so you get lots of opinions. I’ve benefitted from the course and, for someone up and coming in their management career, it will have a major impact on their leadership skills.” Matt Finch, Operations Manager, Front of House at Ashorne Hill

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

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Business

ILM Level 2 Award in Leadership & Team Skills

ILM Level 3 Award in Leadership & Management

The level 2 Award is designed for Team Leaders and Supervisors to develop management skills, enhance team performance and explore leadership styles.

The level 3 Award is ideal for individuals seeking to build key management skills, develop leadership capability, understand team motivation and confidently manage people. It is an ideal foundation to start building a career in management. Following the Award delegates can progress to the level 3 Certificate by attending an additional 8 days.

Key Content

n Developing the core skills to lead a team successfully

n Developing knowledge in how to recognise, define,

n Developing an understanding of effective planning and

monitoring work n Understanding the importance of effective communication in team leading n Understanding the tools to develop yourself as a team leader

L2 Award 4 Days*

investigate and analyse problems

n Developing an understanding of factors that

influence motivation

n Using and gathering knowledge to solve problems and

make decisions n Understanding theory of motivation and using it to improve performance

L3 Award 5½ days*

£600

£700

ILM Level 3 Certificate in Leadership & Management

ILM Level 3 Diploma in Leadership & Management

The level 3 Certificate is designed for existing or potential first line managers to extend their management skills and knowledge. This includes decision making, planning, change management and creating a leadership style. Following the Certificate delegates can progress to the level 3 Diploma by attending an additional 16 days.

The level 3 Diploma is designed to develop personal management skills, focusing on people, operational management principles and practices. It will enable managers to develop leadership skills, effective communication, motivational techniques and problem solving.

Key Content

n Developing skills in effectively planning briefs

n Developing abilities in effective delegation and

and presentations n Developing knowledge on how to identify and plan change in the workplace n Understanding and developing effective working relationships n Understanding leadership styles, leadership qualities and review own potential

L3 Certificate 13 Days* £1500

“I have already started to implement what I’ve learnt and the impact has been great.”

empowering others

n Improve skills in managing workplace projects n Principles of good practice in workplace coaching

L3 Diploma 29 days* £2000

“I will use the knowledge to implement a better working environment and better way to monitor work and action processes for the team.”

*Includes Induction and Tutorial days † All prices are subject to VAT

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

ILM Level 5 Certificate in Leadership & Management The level 5 Certificate is designed for project managers, departmental heads and other practising middle/senior managers to develop skills and experience in core management techniques, including the ability to lead, motivate and inspire. Following the Certificate delegates can progress to the level 5 Diploma by attending an additional 21 days.

Key Content n Understanding specific responsibilities of middle managers

in enabling an organisation to achieve its goals

L5 Certificate 16 Days* £1700

n Developing ability to see a project from start to finish n Understanding ability to fulfil leader role responsibilities

and evaluate own ability to lead

n Developing knowledge of the organisation to drive

management performance

ILM Level 5 Diploma in Leadership & Management The level 5 Diploma is aimed at middle /senior managers with substantial responsibility, seeking to develop leadership skills, improve organisational effectiveness and manage strategic change.

Key Content n Understanding marketing concept, importance and ability to

review its effectiveness

L5 Diploma 37 Days*

£2400

n Developing knowledge of different aspects of change in an

organisation and the impacts it has

n Understanding the purpose of financial statements and the

financial expectations of organisational stakeholders

n Developing critical assessment of the validity of

management theories in relation to own beliefs, attitudes and values

“The teaching elements and the interaction with the mixed group is exemplary. The support of the Trainers and the camaraderie of the group has been amazing. I haven’t studied for a number of years but the support and guidance given by C&W Chamber Training is fantastic. I would recommend the course to anyone but, to get the most out of it, you have to be prepared to put the effort in.”

ILM Business Improvement Techniques (BIT) Level 2 Accredited This course is for anyone who is involved or responsible for identifying and making improvements in the workplace. Likely to appeal to first line managers and above who want to understand how to use tools and techniques to address change in the workplace to initiate improvement. The two days focus on understanding the importance of continuously improving all aspects of work as well as the need to communicate and monitor the benefits of the identified area. This course can also be accredited by successfully completing 7 short question and answers to achieve an ILM qualification.

Key Content n Understanding the importance of continuous improvements n n n n

for quality and performance Encouraging the team to adopt continuous improvement techniques Addressing the problem using improvement techniques/tools Using methods to measure the effectiveness of improvements Communicating the benefits of improvements

C&W CHAMBER TRAINING COURSE DIRECTORY

L2 Accredited 2 Days** £400 **Including Level 2 **Accreditation

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Business new

ILM Understanding Sales Level 2 Accredited

ILM Managing Projects in the Organisation Level 5 Accredited

Understanding sales and its key stages are vital to achieving business growth. Appreciating how sales relates to marketing and the different strategies organisations use, assists organisations to effectively plan market engagement to achieve the highest return. This course will explain the sales process and highlight the importance of target setting, measuring performance and evaluating success. This course can also be accredited by successfully completing 6 short questions and answers to achieve an ILM qualification.

This course is ideal for anyone who is required to manage projects within the workplace. This four day course develops understanding and ability to be able to manage projects as required by a practising or potential middle /senior manager. The programme gives delegates the core skills required to be able to manage and lead a project successfully. It helps delegates develop the skills needed to become inspirational project leaders and successful project managers.

Key Content

n Outlining the key stages in the sales process

n Planning the implementation of a project

n Understanding how sales link to marketing

n Implementing the project plan

n Differentiating between push and pull strategies

n Understanding how to complete a project on time, within

n Using different approaches to achieve sales objectives n Appreciating how sales targets relate to organisational

This comprehensive training programme can lead to the recognised ILM Level 5 Unit Qualification on successful completion of an assignment.

budget and to the original specification

n Evaluating own ability to manage a project

objectives

n Valuing the significance of achieving sales targets to meet

organisational goals

L2 Accredited 1 Day** £300 **Including Level 2 **Accreditation

“The course enabled me to clarify our competitive advantage and how to promote the benefits.”

ILM Coaching - Understanding Good Practice in the Workplace Level 3 Accredited

new

L5 Accredited 4 Days+1 Tutorial** £700 **Including Level 5 **Accreditation

ILM Mentoring - Understanding Good Practice in the Workplace Level 3 Accredited

new

This course is ideal for anyone who has responsibility for developing staff to perform or wants to learn more about workplace coaching. This two day course enables delegates to understand good practice in workplace coaching. The programme gives delegates the core skills needed to be able to coach effectively in the workplace and make a difference to individual and organisational performance. This comprehensive training programme can lead to the recognised ILM Level 3 Unit Qualification on successful completion of an assignment.

This course is ideal for anyone who has mentoring responsibility or wants to learn more about workplace mentoring. This two day course enables delegates to understand good practice in workplace mentoring. The programme gives delegates the core skills needed to be able to build relationships and mentor effectively in the workplace, contributing to organisational development. This comprehensive training programme can lead to the recognised ILM Level 3 Unit Qualification on successful completion of an assignment.

Key Content

n Understanding the context for effective workplace coaching

n Understanding the context for effective workplace mentoring

n Understanding the process for effective workplace coaching

n Understanding the process for effective workplace mentoring

n Recognising potential barriers to coaching

n Understanding the importance of ethical standards

n Strategies to overcome these barriers

in mentoring

n Using practical tools such as mentoring diary to support

personal development

L3 Accredited 2 Days** £400 **Including Level 3 **Accreditation

024 7623 1122

L3 Accredited 2 Days** £400 **Including Level 3 **Accreditation

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

5 Team Leader Supervisory Suite Techniques for Team Leaders – Tools For Success This series of courses are designed to equip delegates with the essential skills to be an effective Supervisor or Team Leader. New and existing personnel will benefit from developing skills and confidence in managing teams, people and processes. Whatever your industry, this toolkit will provide you with ideas and practical approaches to everyday management, enabling you to get the best out of your people to achieve business goals. You can choose to undertake all ten half day courses or simply select the ones which best meets your needs, however if you book the full suite, you save money. The topic delivered in the morning is complementary to the topic following in the afternoon.

Topics are: Mornings

Afternoons

n Effective Communication

n Conducting Team Briefings and Buzz Meetings

n Building the Team

n Motivating the Team

n Setting Goals and Targets

n Training and Coaching the Team

n Managing Difficult People

n Understanding Discipline in the Workplace

n Principles of Continuous Improvement

n Problem Solving Skills

Full Suite - Half Day x 10 Chamber Member £1000 Non-Member £1200

Effective Communication

Conducting Team Briefings and Buzz Meetings

Key Content

n Understanding the communication cycle

n Selecting relevant information prior to the team’s briefing

n Recognising and overcoming barriers to communication

n Checking team members’ understanding

n Considering the most effective means of communication

n Preparing and formulating a buzz meeting

n Understanding the importance of listening

n Conducting effective team briefings and meetings

Half Day - am Chamber Member £110 Non-Member £135 “The engagement and enthusiasm of the group was fantastic. It made it fun as well as a great opportunity to learn from each other.”

C&W CHAMBER TRAINING COURSE DIRECTORY

Half Day - pm Chamber Member £110 Non-Member £135 “It was a good sized group, plenty of ideas of how to make meetings work effectively.”

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Success

Building the Team

Motivating the Team

Key Content

n Assessing job roles and skill requirements

n Understanding motivation and positive influences

n Understanding team formation stages

n Creating a motivational environment

n Identifying practical training opportunities

n Recognising and encouraging achievement

n Understanding the importance of managing behaviour

n Providing feedback to optimise team performance

Half Day - am Chamber Member £110 Non-Member £135

Half Day - pm Chamber Member £110 Non-Member £135

“There was a good interaction within the group, sharing of ideas and scenarios.”

“There was good content with excellent delivery and interaction.”

Setting Goals and Targets

Training and Coaching the Team

Key Content

n Managing performance to meet objectives

n Identifying different learning styles

n Planning team activities to achieve business objectives

n Understanding the key stages of training

n Setting goals & targets and measuring performance

n Applying coaching to a range of situations

n Allocating resources and activities to achieve objectives

n Evaluating success

Half Day - am Chamber Member £110 Non-Member £135

Half Day - pm Chamber Member £110 Non-Member £135

“I enjoyed learning about where I’m going wrong with target setting and how to make improvements.”

024 7623 1122

“I enjoyed discussions about different learning styles and ways of coaching people to get results.”

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Managing Difficult People

Understanding Discipline in the Workplace

Key Content

n Recognising the value of group cohesion

n Understanding the procedures to manage

n Understanding the causes of conflict n Identifying short and long term effects of conflict

on performance

n Understanding strategies for dealing with difficult people

Half Day - am Chamber Member £110 Non-Member £135

under performance n Collecting evidence to inform decision making n Applying capability and disciplinary procedures n Appreciating the importance of record keeping

Half Day - pm Chamber Member £110 Non-Member £135 “It was an interesting topic, enjoyable and informative.”

“The course was highly relevant to my role. It was useful to consider different strategies according to personality types.”

Principles of Continuous Improvement

Problem Solving Skills

Key Content

n Understanding why continuous improvement is important

n Understanding the cause of problems

n Identifying areas for continuous improvement

n Understanding decision making techniques

n Recognising business improvement techniques

n Using a variety of problem solving tools

n Measuring and monitoring improvements

n Setting SMART objectives

n Evaluating the effectiveness of improvement strategies

Half Day - am Chamber Member £110 Non-Member £135 “The presentation and engagement of delegates on the course was very good.”

Half Day - pm Chamber Member £110 Non-Member £135 “The course delivery was at the right pace to enable the group to discuss different issues we all experience within the workplace.”

Discounts available when booking the full Supervisory Suite – see course calendar at the back of the brochure for information. Bespoke training solutions can be explored for any subject not listed in our scheduled courses. To discuss, contact our Business Development Team on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

6 Health, Safety & Wellbeing Health & Safety in the Workplace An appreciation of health & safety in the workplace is a pre-requisite for all staff and it is the duty of every employer to ensure that staff are sufficiently trained in workplace health & safety. This course will provide delegates with a good understanding of health & safety at work and their legal responsibilities and an awareness of hazards in the workplace. It offers an introduction to the occupational health & safety and is ideal for all staff.

Key Content n Understanding health, safety and n n n

welfare at work and legislation Understanding accident prevention Awareness of workplace hazards Understanding risk assessement, manual handling and hazardous substances Understanding ergonomics, work station design, working at height, transport, noise and vibration

1 Day Chamber Member £175 Non-Member £195 “Fun course, full of interaction and very professional.”

Principles of Manual Handling It makes good business sense to comply with the Manual Handling Operations Regulations 1992. Manual handling activities at work are a common cause of workplace accidents and longer term disorders such as back pain and mobility problems. This course is strongly recommended for those who carry out manual handling activities as it introduces the hazards and risks associated, providing an insight into risks, controls and manual handling assessments.

024 7623 1122

Key Content n Understanding what is meant by

manual handling

n Recognising how poor manual

handling can cause injury

n Understanding the principles of

controlling manual handling risks n Understanding how to undertake manual handling assessments n Understanding and applying manual handling regulations

enquiries@cw-chambertraining.co.uk

Half Day - am Chamber Member £90 Non-Member £100 “Good discussions relevant to my role.”

cw-chambertraining.co.uk

Emergency First Aid in the Workplace (HSE Recommended) Every employer is recommended by the Health & Safety Executive (HSE) to have at least one Emergency First Aider in place to deal with accidents and emergency situations. This course will provide the nominated First Aider with the knowledge and techniques to administer First Aid assistance. This course is also ideal for individuals, lone workers or employees of smaller low risk organisations and provides a good basic insight into First Aid procedures and techniques.

Key Content n Controlling bleeding n Managing basic fractures, sprains

and burns

n Applying cardiopulmonary resuscitation n Applying the recovery position n Communicating and delegating

1 Day Chamber Member £115 Non-Member £140 “Informative and delivered well.”

responsibility in an emergency

n Managing an unconscious casualty n Understanding the importance of

record keeping

First Aid at Work (HSE Recommended) First Aid trained personnel in the workplace ensures that organisations comprehensively fulfil their responsibilities towards the safety of customers and staff. First Aiders can act to prevent situations worsening and can reduce potential liability claims. This statutory Health & Safety Executive course complies with current health & safety first aid regulations and successful delegates will be awarded a certificate confirming that they are a qualified First Aider and are licensed for three years.

Key Content n Using first aid equipment, including

the contents of a first aid box

n Understanding the duties of

employers and the legal framework

n Recognising the importance of personal n n n n n n

hygiene in first aid procedures Acting safely, promptly and effectively with emergencies at work Understanding cardiopulmonary resuscitation Managing casualties who are unconscious Dealing with shocks, burns and scalds Controlling bleeding Maintaining appropriate records

3 Days Chamber Member £220 Non-Member £245 “Lots of supported information. Good pace and delivery.”

There is an option to accredit this course by undertaking an e-learning course. To discuss, contact our Business Development Team on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk

C&W CHAMBER TRAINING COURSE DIRECTORY

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GET READY FOR

Skills

Certificate in Awareness of Mental Health Problems - Level 2 Accredited Introduction Over recent years, research suggests there is a growing mental health concern with many businesses not having the skills needed to support their employees. NCFE has developed the Certificate in Awareness of Mental Health Problems at level 2, an accredited short course to raise awareness of mental health problems, providing the knowledge and tools to effectively promote mental health and wellbeing throughout your business. This qualification is designed to support any staff member within the workplace who may interact with individuals with the potential of/or has mental health problems.

About the course The programme consists of three mandatory learning days at C&W Chamber Training along with three workbooks which will provide the evidence required to demonstrate a sound knowledge and understanding of the topics covered.

Key Content

3 Days

n Mental Health Awareness n Understanding stress, anxiety, phobias, depression and postnatal depression n Understanding Bipolar Disorder, Schizophrenia and Dementia

ÂŁ450*

*Plus VAT, includes registration and certification

n Understanding eating disorders, ADHD, OCD and post-traumatic stress disorder

Impact for the employer n Greater knowledge and understanding of mental health

problems to inform your organisationâ&#x20AC;&#x2122;s Mental Health and Wellbeing Policy n Staff who are competent to support people with mental health problems n Potential to proactively reduce lost working hours and increase productivity

Stress, depression and anxiety are now the largest reason for workplace absence as the number of days taken off for mental health problems soars 25% year on year - Office of National Statistics, 2017.

Up to 50% funding may be available for this course, subject to eligibility through Coventry & Warwickshire Skills 4 Growth which supports eligible SMEs to improve skills amongst their workforce.

024 7623 1122

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7 Training & Education Level 3 Award in Education and Training (City & Guilds) On successful completion of this introduction to education and training, you will have a good understanding of the roles and responsibilities of a trainer, identifying training and learning needs, planning and preparing effective training sessions, delivering engaging learning, using appropriate resources, methods and assessment strategies.

6 Days Chamber Member £495* Non-Member £550* *Plus registration

Who is the qualification for?

n Those who work, or want to work, as a trainer or teacher n Those who are in a teaching or training role and want to

develop their knowledge with a recognised qualification n Those who would like a short qualification to enable them to

develop further within the teaching/training sector

What does the qualification cover?

n Roles, responsibilities and relationships in education

and training n Inclusive teaching and learning approaches n Learning assessment and feedback

Level 4 Certificate in Education and Training (City & Guilds) This teacher/training qualification is designed for individuals looking to go into or develop a career in training and development. You will be required to deliver 30 hours of teaching or training. On successfully completing this qualification, individuals will have a good understanding of how to plan to meet the needs of learners, deliver effective sessions, manage behaviours, assess, evaluate learning and effectively use coaching and mentoring.

18 Days Chamber Member £950* Non-Member £1075* *Plus registration

Who is the qualification for?

n Those who work, or want to work, as trainers in formal

settings or the workplace n Those who have a teaching or trainer role without any formal

qualifications n Those who are seeking career progression n Those who are assessors and wish to achieve a teaching or

training qualification

What does the qualification cover? n Planning inclusive learning strategies

n Delivering effective and inspiring learning n Communication skills and the use of technology n Promoting behaviours that contribute to successful learning n Evaluating the effectiveness of learning programmes n Understanding coaching and mentoring

n Those who have completed the City & Guilds Trainer Award

(7300, 1103-01 or 6258)

Skills 4 Growth is available to SMEs with fewer than 250 staff in Advanced Manufacturing, Engineering and Service Sector Industries including Health & Social Care. The employer must be based in Coventry & Warwickshire... see page 33 for more information.

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Qualifications

Training Assessment & Internal Quality Assurance Qualifications (TAQA & IQA) Award in Understanding the Principles and Practice of Assessment (Level 3 TAQA)

Assess Occupational Competence in the Work Environment (Level 3 TAQA)

This course will provide individuals with the knowledge and understanding of the principles and practices that underpin assessment. Add the practically based Assess Competence in the Work Environment course to complete the full set of skills and knowledge in assessment theory and practice.

This will provide you with the competence to practically assess candidates within a work environment following approved standards and criteria, using a range of assessment methods. Together with the Award in Understanding the Principles and Practice of Assessment, individuals will gain the full set of practical skills and knowledge in assessment.

Variable Days Chamber Member £325* Non-Member £350*

Variable Days Chamber Member £325* Non-Member £350* *Plus registration

*Plus registration

Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice (Level 4 IQA)

Award in the Internal Quality Assurance of the Assessment Processes and Practice (Level 4 IQA)

This is the knowledge element of internal quality assurance of assessment practice, covering topics such as the purpose of internal quality assurance, including planning and how to undertake IQA observation and sampling activity. Candidates are required to complete assignments. Assessment is in the form of a portfolio of evidence to demonstrate competence in internal quality assurance.

This is a practical unit consisting of undertaking IQA activities in your area of practice. This unit together with the Award in Understanding the Internal Quality Assurance of Assessment Process and Practice, completes the full skill set required to perform internal quality assurance. Assessment is by direct observation and submission of a portfolio of evidence.

Variable Days Chamber Member £325* Non-Member £350*

*Plus registration

50% funding for this course may be available subject to eligibility criteria through the Coventry & Warwickshire Skills 4 Growth Programme.

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

8 Information Technology

for Business Microsoft Excel – An Introduction Used to full effect, Microsoft Excel offers a great way for businesses to improve efficiency, ensuring the management and quality of information handling is effective. This course is aimed at those newer to Excel, wishing to get to grips with the basic functions and features as a foundation for more advanced learning and development.

new

Key Content n Gaining more confidence working with Excel n Working with and having a better

understanding of existing spreadsheets n Starting to create your own spreadsheets with formulae and charts

1 Day Chamber Member £130 Non-Member £160

Microsoft Excel – Basic to Intermediate Excel is a comprehensive tool to help businesses create, analyse and share information using spreadsheets. This course is designed for those who have a basic knowledge of Excel but wish to learn some of the more intermediate functions in order to make better use of spreadsheets to manage information.

Key Content n Understanding toolbar command functions n Using shortcut menus and keystrokes n Creating formulae n Efficient file management and housekeeping n Understanding and managing formulae n Creating charts and graphs n Working with multiple worksheets

1 Day Chamber Member £130 Non-Member £160 “I enjoyed the practical nature. We worked on spreadsheets, it wasn’t just theory. I learnt some great tips and short cuts.”

Microsoft Excel – Intermediate to Advanced By getting the most from your software, you can save time, improve business efficiency and produce professionally presented data at advanced levels to inform decision making. This course is designed to give users an understanding of some of the more advanced features and functions within Excel. Being entirely ‘hands on’, delegates will use Excel to manage, automate and customise workbooks.

Key Content n Working with advanced functions n Understanding automating procedures

with basic macros

n Using multiple worksheets and linking data n Understanding nesting and mixing functions n Understanding workbook and worksheet

protection

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1 Day Chamber Member £130 Non-Member £160 “I found the range of information covered was really useful. There was plenty of opportunity to ask questions and explore areas in more depth.”

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Success

Microsoft Excel – Formulae Top Up This course is aimed at delegates who have attended the Excel Intermediate to Advanced Level course. It will consolidate learning focusing on Excel formulas. This is a hands-on course with examples of practical uses of formulas and functions within Excel.

Key Content n Gaining more confidence building

formulae with Excel n Creating more advanced formulae n Working with more advanced

functions

Half Day - am Chamber Member £70 Non-Member £90 “The pace of the course was comfortable and the quality of teaching very good.”

Microsoft Excel – Data Tools Top Up This course is aimed at delegates who have attended the Excel Intermediate to Advanced Level course. It will consolidate learning with an emphasis on Excel data analysis. This is a hands-on course with examples of practical uses for the popular data handling tools available within Excel.

Key Content n Analysing and presenting

information using pivot tables and pivot charts n Sorting and filtering large lists

Half Day - pm Chamber Member £70 Non-Member £90

of data n Working with more advanced

functions

Microsoft Excel - Advanced Plus This course explores in-depth features and functions of Excel. It is designed to give users a detailed understanding of some of the most advanced features and functions, along with the opportunity to practice functions with “hands on” practical exercises and face to face tuition. Delegates will practice using advanced Excel to include nesting, dashboard reporting techniques and conditional formatting.

Key Content n Working with more advanced

functions n Understanding advanced nesting

functions n Using dashboard reporting

techniques n Understanding how to use

database functions and data tools

024 7623 1122

enquiries@cw-chambertraining.co.uk

1 Day Chamber Member £130 Non-Member £160 “There were very clear explanations. I learnt something new. It more than met my expectations.”

cw-chambertraining.co.uk

9 International Trade Export for Beginners

new

This course is suitable for beginners who are new to their role or exporters that have not had any formal training. Also, this course will provide those businesses only shipping to the EU an opportunity to understand basic export processes and how to create a commercial invoice.

Key Content n Understanding what an export and a dispatch is n Processing a shipment, a step by step guide n What you need to know prior to sending any

goods overseas

1 Day Chamber Member £260 Non-Member £295

n How to request a quotation from a carrier

or courier

n How to find out what documentation is required

for the destination country

n Creating an acceptable commercial invoice n Booking a shipment, what the carrier or courier

needs to know including clearance instructions

n Managing the goods being collected and keeping

the customer informed of progress

n How to deal with movements within the EU n Understanding the need for proof of

export / delivery

Incoterms 2010

new

Rules of Origin

new

This course provides a detailed understanding of Incoterms, how risks and responsibilities are apportioned between the buyer and seller, together with payment responsibilities in the trade journey. Designed for individuals who work in an export or import administration environment, as well as those in sales and purchasing who need a detailed understanding of Incoterms 2010 as specified by the International Chamber of Commerce (ICC).

This course is designed for delegates to develop an understanding of where goods officially originate from and how this interfaces with preferential trade agreements. Ideal for individuals working in an export or import administration environment, new to the business or those requiring an update with the latest information and regulation.

Key Content

n Understanding the necessity for using Incoterms and where

n Determining the origin of their goods

they should appear in export / import documentation n Determining the most appropriate Incoterm for business needs n Understanding where risk and responsibility lie during the export or import of goods n Having a clear understanding of who has responsibility for costs incurred on shipments

Half Day - am Chamber Member £135 Non-Member £155

C&W CHAMBER TRAINING COURSE DIRECTORY

n Understanding how to complete certificates of origin n Appreciating the benefits of Trade Agreements n Completing preference documents, EUR1, ATR etc, when they

are required and understand which countries these can be used for n Understanding the importance of using the correct tariffs

Half Day - pm Chamber Member £135 Non-Member £155

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Growth

Understanding Export and Export Documentation This course provides an overview and understanding of the end to end export process, from enquiry to dispatch reviewing the documentation requirements throughout the process. Attendees will either be already working in an export administration role and need a refresher or those new to exporting and need a basic understanding of how to successfully export internationally.

Key Content

1 Day Chamber Member £260 Non-Member £295

n Applying the correct Incoterms 2010 to an export n Understanding the advantages/disadvantages of

different terms

n Producing an export quotation and

understanding export process ordering

“It was a friendly environment. The group discussions and getting ideas and suggestions from others was really helpful.”

n Understanding documentary requirements,

practices and procedures n Ensuring compliance with current legal requirements n Establishing management and staff accountability

Letters of Credit & Methods of Payment

Import Procedures and Inward Processing (IP)

This course will provide information relating to the payment risk ladder, the importance of payment methods and letters of credit to ensure payments are received. On completion, delegates will recognise issues that can prevent payment or lead to delays when selling goods under Letters of Credit.

Aimed at individuals with responsibility for importing, this course is designed to provide comprehensive understanding of the administrative, legal and logistical requirements associated with handling imported goods. Delegates will develop knowledge of current import requirements and learn the steps to take to ensure goods are delivered cost effectively and on time.

Key Content

n Avoiding pitfalls which can prevent payment n Understanding the procedures, documentation

n Understanding factors in successful importing n Meeting the legal requirements and obligations n Understanding how imported goods are paid for and

and terminology

n Benefiting from hints, tips and procedures to ensure

you get it right n Gaining knowledge of alternative payment methods available when trading internationally n Minimising errors and process delays

delivered successfully

n Understanding import documentation and its significance n Understanding how to meet HMRC (Customs and Excise)

requirements and keep statistical records

n Appreciating the benefits of temporary import regimes,

temporary admission, RGR, IPR etc.

1 Day Chamber Member £260 Non-Member £295

“The Trainer and course materials were excellent. Information was presented in a professional manner.”

024 7623 1122

“The course contained lots of examples and advice and the Trainer presented it very well.”

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International Documentation and Customs Procedures This course is specifically designed for those entering the world of international trade or those wanting a refresher on current international trade requirements. It will review the end to end export process and associated documentation, including VAT and intrastats, the use of CHIEF including CPC codes and customs compliance, plus the role of HMRC.

Key Content n Meeting the legal requirements and

obligations when buying and selling goods internationally n Applying the costs that must be accounted for when trading internationally n Applying administration and documentary requirements when trading internationally n Ensuring the successful movement of goods when trading internationally

Authorised Economic Operator (AEO) Customs & Compliance

new

Post Brexit it is expected that AEO certification is likely to be even more desirable as a tool to keep cargo moving.

1 Day Chamber Member £260 Non-Member £295

As an internationally recognised quality mark many larger organisations are insisting on this as an integral part of any trading partner relationship. There are a number of commercial benefits to achieving AEO which include: n A faster application process for customs simplifications and authorisations n Reduction or waivers of comprehensive guarantees AEO status is for businesses that are established in the EU, actively involved in customs operations and international trade and have an Economic Operator Registration and Identification (EORI) number. Organisations who already have IPP and ISO are part way to attaining the accreditation.

Key Content n Using the AEO Framework to identify actions that need to apply for AEO n Gaining an understanding of the key areas of customs compliance n Implementing procedures using the Framework which can help improve international supply chains within the organisation

This course is designed for individuals and organisations who want to know and understand the key areas of customs compliance. It explains the application process and the policies and procedures required to achieve AEO status. It will help with the practicalities of obtaining AEO and the key areas of compliance. It will develop the essential knowledge required in order to gain a clear insight into the practicalities of obtaining AEO.

Who Should Attend? n Managers/Directors with responsibility for customs & compliance n Financial/Supply Chain/Logistics Managers n Import/Export Administrators who have responsibilities for controlling customs declaration and booking shipments n Managers tasked with obtaining Authorised Economic Operator (AEO) status within their organisations

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Growth

Chamber of Commerce International Trade Advisers are available to help your company evaluate its products and services for trading nationally or further afield, select markets that could have growth potential and advise on the required infrastructure to support your ambitions. Our advisers will help find the key markets for your business by considering markets for their ease of access, and the level of demand for the product. Once a market has been targeted, Chambers provide market-specific intelligence, including customs requirements and in-market contacts, to ensure that the company’s efforts are directed towards the right targets. As accredited issuers of trade documents, the Chamber of Commerce Network sits at the heart of the export process, and is in a unique position to help and advise businesses in all aspects of international trade. Exporters face several risks, such as non-payment of invoices, political instability, and IP theft. To minimise these, Chamber of Commerce provide businesses with market intelligence and information to help them analyse their risks and opportunities. As a trusted source of information, Chamber specialists are there to provide reassurance on technical issues, that could otherwise slow down exporters when entering a market for the first time, or when they have a new product for despatch into an existing market. Our teams use the knowledge and expertise that they have on the latest exporting rules, and act as a signpost to the latest government sources on advice and other requirements.

International Trade Membership with Coventry & Warwickshire Chamber of Commerce Is your business going global? Then look no further as the Chamber of Commerce is here to help. Our International Trade membership package is designed to provide specialist expertise and advice around all of your business’ international trade requirements. The Chamber’s team of highly experienced professionals hold a wealth of in-depth knowledge of international movements and trading requirements.

The Chamber’s specialist membership package offers a suite of benefits for businesses that import or export including: n Practical import/export advice and support n A dedicated relationship manager n Free access to international trade hub events n 50% off Export Documentation charges n Access to our international trade helpline n Great member offers and discounts

Contact us to find out how we can help your business on T: 02476 654321 (option 4) | E: internationaltrade@cw-chamber.co.uk | www.cw-chamber.co.uk/international-trade

024 7623 1122

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10 Apprenticeships Apprenticeships Apprenticeships help businesses harness fresh new talent and support the development of a high performing motivated team. Offering a valuable pathway to rewarding careers, Apprenticeships and are a great way for businesses to shape their workforce of the future. We design Apprenticeships around the needs of employers, leading to nationally recognised qualifications which will not only benefit the individual, but the business as well. Apprenticeships can be used to train both new and existing employees. A dedicated recruitment service is available to assist you in expanding your team with junior staff who can grow with the organisation. Alternatively our Advisers will guide you in accessing Apprenticeships to up-skill your existing staff, subject to eligibility.

The facts: There has never been a better time to employ an Apprentice or start an Apprenticeship n 96% of employers would recommend Chamber Training, putting us in the top quartile nationally n High success rates, well above the national average n 93% of Apprentices would recommend us to others, putting us above the national average n Highly flexible programmes to meet our employers’ needs

Apprenticeships ensure that your workforce has the practical skills and qualifications the organisation needs now and in the future. The mixture of on and off the job learning ensures they learn the skills that work best for your business. Apprenticeships deliver real returns to your bottom line. Coventry & Warwickshire Chamber Training is rated ‘Good‘ by Ofsted and with over 30 years’ experience we will work with you to identify your needs, scope a job role and recommend an appropriate Apprenticeship. If you are looking to recruit an Apprentice, we will source suitable applicants and short list them for your consideration. You employ the Apprentice, pay their salary and apply your usual terms and conditions. We work in partnership with you to design and deliver a plan of learning that meets the needs of your business. Apprenticeships offer an easy and effective way of recruiting young people interested in working in your business, a great way of succession planning. For existing members of staff, learning through Apprenticeships can be a real motivator and provide cost effective personal development.

Listed below is an example of the areas where Apprenticeships are available but it is by no means exhaustive: n Accountancy

n Teaching Assistant

n Team Leading

n Customer Service

n Business Administration

n Management

n Hairdressing

n Children’s Care

n Digital Marketing

n Information Technology

n Health & Social Care (Adult Care)

Coventry & Warwickshire Chamber Training will provide: n High quality advice and information concerning the training of staff n Job matching service to link your vacancy with suitable young people n Guidance in development of a company specific learning and development plan n Support to develop a well-trained, well-motivated workforce

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Apprenticeships

We will work with you to: n Identify suitable junior employees n Identify existing employees who may benefit from training n Plan and design training programmes to meet your needs and those of the individual n Provide off-the-job training to support the learning which is taking place in the workplace n Monitor progress and provision of help and support where necessary n Assess competence in the workplace n Provide on-going support and training to you and your staff in all aspects of the above n Improve the skills of your workforce n Maximise individual performance n Improve staff motivation and retention

Our team will advise on how Apprenticeships are funded, source available grants (subject to availability) and help you to navigate Apprenticeships in simple steps whether your organisation is an Apprenticeship levy contributor or small business.

For more information on our recruitment service for new staff or how your existing staff can benefit from an Apprenticeship, contact our advisors on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk

Over

80% 83% 1 in 5

of employers who employ Apprentices agree they make their workplace more productive

of employers who take on an Apprentice rely on Apprenticeships to provide the skilled workers of the future

employers who employ Apprentices believe Apprenticeships lead to a motivated and satisfied workforce

â&#x20AC;&#x153;Our Apprentices achieved a very high pass rate studying at C&W Chamber Training. C&W Chamber Training have provided the pathway for our Apprentices to develop a career in accountancy. Stewart Fletcher & Barrett see well trained customer focused staff as key to our future success.â&#x20AC;? - Peter White, Partner, Stewart Fletcher & Barrett

024 7623 1122

enquiries@cw-chambertraining.co.uk

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11 Accredited Qualifications Awards, Certificates and Diplomas For those who prefer a different route, the vocational Awards, Certificates and Diplomas can make a major contribution to your business, by bringing out the best in your people in ways that have an immediate, positive impact. Accredited qualifications can release the potential of employees to ensure they make a real contribution to business success.

The benefits include: n Skills analysis to identify those who would benefit most

n Delivered in the workplace, so less time away from the job

n A flexible training and development package

n Increased staff motivation and confidence

Awards, Certificates and Diplomas are available from level 2 to level 5 and provide an opportunity to benchmark individual performance against national standards, whether you are a junior or more senior member of staff. By assessing someone’s competence (that is the skills, knowledge and understanding they have) in a work situation, individuals can see an immediate connection between their work role and their qualification.

50% funding for this course may be available subject to eligibility criteria through the Coventry & Warwickshire Skills 4 Growth Programme. Skills 4 Growth is available to SMEs with fewer than 250 staff in Advanced Manufacturing, Engineering and Service Sector Industries including Health & Social Care. The employer must be based in Coventry & Warwickshire. See page 33 for more information. Coventry & Warwickshire Chamber Training offer the following accreditations at a variety of levels: n Management and Team Leading

n Business Administration

n Hairdressing

n Assessor and Internal Verifier Awards

n Information Technology Professional

n Advice and Guidance

n Early Years Care

n Customer Service

n Teaching Assistant

n Health and Social Care

n ICT (ITQ)

n Accountancy

A thorough initial assessment will ensure that the right staff are matched to the right qualification. Thereafter, regular assessments will take place with an experienced, occupationally competent Training Adviser who will work with your staff to assess their competence. The duration depends on the qualification followed.

19 Plus Learning Loans If you are aged 19 and over, and are starting a level 3 course or above, you may qualify for an Advanced Learning Loan. This is available to help finance course fees and is government backed.

To qualify you must be: n Aged 19 and over

n Studying with an approved college or training organisation in England

n Living in the UK on the first day of your course

n Enrolling on an eligible course at Level 3 and above

It’s easy to apply. Your household income isn’t taken into account and there are no credit checks. There is no upper age limit to the loan and you won’t have to pay anything back until your income is over £25,000 per year. The amount you get depends on your course fees and maximum amounts set by the government. The minimum loan amount is £300. For more information on fee charges and loans contact our Recruitment Team on 024 7623 1122 or e-mail enquiries@cw-chambertraining.co.uk Apply online or download an application form at www.gov.uk/advanced-learning-loans

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Qualifications

E-Learning Coventry & Warwickshire Chamber Training has introduced a suite of accredited e-learning courses offering flexible and cost effective online training solutions for business. E-learning is an extremely convenient way of learning that allows organisations to select the training they need and deliver it within timescales that suit the individual and the business.

A variety of accredited e-learning courses are available, including:

Customer Service Accredited to Level 2

Health & Safety Accredited to Levels 1, 2 & 3

This innovative e-learning course provides individuals with the skills and knowledge, including customer service principles, needs and expectations, interpersonal skills and behaviour and dealing with problems or complaints.

This health & safety course provides individuals with skills and knowledge for workplace health & safety. All levels cover topics such as accidents including slips, trips and falls, workplace health, safety and welfare and hazardous substances.

Prices from

£48*

Prices from

*Plus exam fees

£35*

*Plus exam fees

First Aid

Food Safety Accredited to Level 2

The Emergency First Aid and First Aid at Work courses provide the knowledge and techniques required to deal with emergencies or accidents in the workplace. The 3 day First Aid at Work covers extended topics in administering first aid to casualties with various injuries or illnesses.

This excellent e-learning course provides learners with the knowledge needed to achieve a Food Safety level 2 qualification. The course explains various topics associated with maintaining food hygiene principles to ensure safe and clean environment and satisfy regulatory hygiene standards.

Prices from

£25*

Prices from

*Plus exam fees

£36*

*Plus exam fees

Manual Handling

Health & Social Care Certificate

Manual handling is a great opportunity to ensure individuals understand the risk associated with manual handling, reduce the likelihood of injury and understand practical actions to prevent damage.

The Care Certificate covers 15 standards including the duty of care, privacy and dignity, safeguarding, handling information, fluids and nutrition, person-controlled care and personal development.

Prices from

£35*

*Plus exam fees

Prices from

£40*

*Plus exam fees

Up to 50% funding is available for these courses, subject to eligibility, through Coventry & Warwickshire Skills 4 Growth which supports eligible SMEs to improve skills amongst their workforce. See page 33 for more information or contact our Business Development Team to check your eligibility.

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

12 Additional Services Coventry & Warwickshire Chamber Training are able to offer a host of additional services, to assist your training and development programmes including: n Room hire on site at Commerce House n Employability skills for young people n Facilitation of team building/away days n School engagement n Advice shop

Room Hire Coventry & Warwickshire Chamber Training’s Commerce House has a range of rooms available for hire, including high specification IT suites, with the latest hardware and software and large flat screens. Facilities include fully air conditioned rooms, well equipped with a wide range of training aids, including projectors, flip charts, screens and audio-visual technology. Located near the centre of Coventry, C&W Chamber Training is easily accessible with free parking on site. Commerce House can accommodate a variety of party sizes from small groups to 50 delegates. Syndicate rooms are available on an individual hire basis or in conjunction with large delivery suites. Refreshments and catering are available where required.

Team Building/Away Days Our qualified staff are able to facilitate and organise team building activities that will enable your staff members to become a more cohesive workforce. These sessions are designed for staff members to appreciate the need for a diverse skill set to enable them to work together to achieve business objectives.

Advice Shop Our successful advice shop offers signposting and career advice to individuals of all ages, operating as a drop in session or on an appointment basis. The advice shop is open every Wednesday 2pm-4pm whether you are unsure how to achieve your dream job, unable to find out what qualifications are available or just need some advice on the different options available, Chamber Training can help to point you in the right direction.

Employability Skills for Young People We offer a number of sessions to increase young people’s confidence when applying for work. Whether its CV writing or interview techniques that are required our qualified staff are available to offer support.

School Engagement Chamber Training is committed to nurturing the talent of the future by bringing together young people and local businesses to provide meaningful insights into business, jobs and careers. Offering a wide variety of activities, our schools’ packages cover three key areas - aspirations and awareness, employability & work readiness and enterprise. Focusing on ‘real life - real world’ experience, our approach informs students as to how their ambitions can be applied in the world of today and tomorrow.

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

New Skills

Coventry & Warwickshire

Skills 4 Growth

Coventry & Warwickshire Chamber Training has created a suite of accredited courses and qualifications which are 50% funded, designed to upskill, motivate and improve effectiveness and efficiency in the workplace. Courses are available at a range of levels, designed to enhance individual skills and performance in a highly practical way. Skills 4 Growth (50% funding) is available to businesses with fewer than 250 staff, based in Coventry & Warwickshire in Advanced Manufacturing, Engineering and Service Sector Industries including Health & Social Care, Hospitality and Professional Services. Skills 4 Growth will support your business to identify and address skills gaps to help you to grow and achieve your business ambitions. A skills training package will be designed to suit you and your employees’ needs. Up to 50% of agreed training costs will be funded through the Skills 4 Growth programme which supports eligible SMEs to improve workforce skills. Coventry & Warwickshire Skills 4 Growth is supported by the European Social Fund.

Coventry & Warwickshire Chamber Training offers the following courses: n ILM Levels 2, 3 & 5 n Award & Certificate in Education & Training (City & Guilds) n Health & Social Care Diplomas Levels 2, 3 & 5 n Training Assessment & Internal Quality Assurance TAQA level 3, IQA level 4 n Information Technology Diploma Levels 2 & 3 n Managing Projects in the Organisation ILM Level 5 n Coaching & Mentoring ILM Level 2 n Understanding Sales ILM Level 2 n Business Improvement Techniques ILM Level 2

Don’t just take our word for it: “Skills 4 Growth funding definitely made the course easier to access and was a great incentive for my employers to enable me to enrol. I’ve increased my skills and knowledge and brought them back into the organisation whilst my employer has benefitted not only from that but from the skills support available to local businesses. It’s a win for everyone” Julie Faulkner - Citizens Advice, Coventry

To find out if you are eligible for Skills 4 Growth, please contact our Business Development Team on 024 7623 1122 or email enquiries @cw-chambertraining.co.uk

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

13 Chamber Membership Being the voice of business, the Chamber of Commerce represents the views and priorities reflected by member organisations across Coventry & Warwickshire. The Chamber is an important part of the local business scene, the strength of membership and range of services offered make it the most effective independent business support organisation in the region. Representing over 1,500 businesses, the Chamber is able to act in the best interests of its members to give the strongest possible representation at local, national and European government levels; lobbying for a business-friendly environment and for a reduction in the volume and complexity of business legislation. The Chamber’s dedicated team of advisers provide strategic, long-term advice to businesses. They are a key source of information, whether that is dealing with employment legislation, finding out about new markets or researching the competition. The Chamber has a range of products and services designed to help reduce day to day running costs and provide solutions to business problems that may otherwise incur the cost of seeking professional advice or assistance. Whilst you do not have to be a member of the Chamber to use the services of Coventry & Warwickshire Chamber Training, you may wish to talk to one of our staff about the benefits Chamber membership can bring you.

Chamber Membership - Essential, Corporate and Strategic Access to Chamber Membership gives you the opportunity to grow your contacts and promote your business to hundreds of local companies. It also provides a range of money-saving services and business tools that you cannot do without and provides a strong voice with government and policy makers. We’re here to help you at every stage of your business journey, whether you’re just starting out, looking to grow your business or aiming to raise your profile. To give you every opportunity to tailor Chamber membership to your business needs, there are a number of membership packages to enable you to gain the best return on investment: These include: n Essential Membership - ideal for charities, schools and businesses up to 1,000 employees n Corporate Membership - ideal for businesses who wish to engage at Director level n Strategic Partnership - ideal for businesses looking to influence and inform decision makers at local regional and national level Other benefits include: n Networking Events – Over 80 networking events held across the region every year n Chamber Protect - This provides 24 hour support and advice for all your HR, Legal, Health and Safety, Tax and VAT enquiries n Marketing – Extensive opportunities within Chamber Marketplace online showcasing your business whilst raising brand awareness n Social Media – Sharing your news through our social media platforms LinkedIn, Twitter and Facebook n Representing and Lobbying on your behalf ensuring your voice is heard To find out more about Chamber Membership contact the Business Development Team on 024 7623 1122

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

New Skills

Bookings & Enquiries Enquiries Our staff will be happy to answer any queries you may have regarding availability of places or further information on our courses. Contact them on 024 7623 1122. Course information and dates can also be found online at www.cw-chambertraining.co.uk

Booking and Payments Book and pay online at www.cw-chambertraining.co.uk. You can also book your place over the telephone on 024 7623 1122 and please ask for a member of our Business Development Team. Confirmation will be issued on receipt of your booking. Our accounts department will issue an invoice under separate cover for the costs applicable. There is no need to include payment with your booking. Early booking discounts are available of up to 10%, if booked three months in advance (excludes higher education and e-learning). Interest free credit may be available subject to approval for courses over ÂŁ500 subject to status. All courses are subject to VAT, and where applicable, certification and registration fees.

Cancellations

Equal Opportunities

Funding

We regret that refunds will only be issued on receipt of written notification 14 days prior to course commencement.

We are committed to equality of access for all clients & staff and do not discriminate on the basis of race, gender, disability or sexual orientation.

Funding is available on occasion towards the cost of certain courses. Check with our team as to whether support is available for your business.

Contact Details T: 024 7623 1122

E: enquiries@cw-chambertraining.co.uk

W: www.cw-chambertraining.co.uk

HOW TO FIND US Coventry & Warwickshire Chamber Training n From the city centre take Exit 9 off the ring road n Take B4098 signposted Radford n After 300 metres, turn right at first set of traffic lights n Road bends sharp left n As road bends sharp right (hotel on right) go straight on n Commerce House is at the bottom on the left

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

2019 Customer Care & Communication Customer Service Essentials Communicating Assertively Complaint Handling Professional Telephone Techniques Professional Email Writing Sales & Marketing Marketing - Your Key to Success Key Account Management Online Marketing Grow Your Business through Social Media Website Optimisation (SEO) Social Media Analysis Management Essentials Project Management - The Basics for Success Introduction to Finance Finance for Non-Financial Managers Time Management Managing Change Successfully Appraising People & Performance Introduction to Mental Health Awareness in the Workplace Techniques for Team Leaders Effective Communication Conducting Team Briefings / Buzz Meetings Building the Team Motivating the Team Setting Goals & Targets Training & Coaching the Team Managing Difficult People Understanding Discipline in the Workplace Principles of Continuous Improvement Problem Solving Skills Suite Full Discount Accredited Courses ILM Level 2 Accredited ILM Level 3 Accredited ILM Level 5 Accredited Business Improvement Techniques (BIT) - ILM Level 2 Accredited Understanding Sales Level 2 Accredited Managing Projects in the Organisation - ILM Level 5 Accredited Coaching - Understanding Good Practice in the Workplace - ILM Level 3 Accredited Mentoring - Understanding Good Practice in the Workplace - ILM Level 3 Accredited Level 3 Award in Education & Training (City & Guilds) Level 4 Certificate in Education & Training (City & Guilds) Award in Understanding the Principles & Practice of Assessment (Level 3 TAQA) Assess Occupational Competence in the Work Environment (Level 3 TAQA) Award in Understanding the IQA of Assessment Processes & Practice (Level 4 IQA) Award in IQA of the Assessment Processes & Practice (Level 4 IQA) Health, Safety & Wellbeing Health & Safety in the Workplace Principles of Manual Handling Emergency First Aid in the Workplace (HSE Recommended) First Aid at Work (HSE Recommended) Certificate in Awareness of Mental Health Problems - Level 2 Accredited IT for Business Microsoft Excel - An Introduction Microsoft Excel - Basic to Intermediate Microsoft Excel - Intermediate to Advanced Microsoft Excel - Formulae - Top up Microsoft Excel - Data Tools - Top up Microsoft Excel - Advanced Plus International Trade Export for Beginners Incoterms 2010 Rules of Origin Understanding Export and Export Documentation Letters of Credit and Methods of Payment Import Procedures & Inward Processing (IP) International Documentation & Customs Procedures AEO Customs & Compliance

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Chamber Member Non-Member

Duration

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£135 Half Day-am £135 Half Day-am £135 Half Day-pm £135 Half Day-am £135 Half Day-pm

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£600 £2,000 £2,400 £400 £300 £700 £400 £400 £495 £950 £325 £325 £325 £325

£600 4 Days £2,000 29 Days £2,400 37 Days £400 2 Days £300 Full Day £700 4 Days + tutorial £400 2 Days £400 2 Days £550 6 Days + induction £1,075 Variable £350 Variable £350 Variable £350 Variable £350 Variable

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Dates on request Dates on request Full Day 3 Full Days 3 Full Days

£130 £130 £130 £70 £70 £130

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£260 £135 £135 £260 £260 £260 £260 £260

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High Quality Courses, Skilled Staff, Business Success

Training & Development Coventry & Warwickshire Chamber Training Commerce House 123 St Nicholas Street Coventry CV1 4FD T: 024 7623 1122 E: enquiries@cw-chambertraining.co.uk W: www.cw-chambertraining.co.uk

Business Representation Coventry & Warwickshire Chamber of Commerce Chamber House Innovation Village Cheetah Road Coventry CV1 2TL T: 024 7665 4321 E: info@cw-chamber.co.uk W: www.cw-chamber.co.uk

cw-chambertraining.co.uk Coventry & Warwickshire Chamber Training is a wholly owned subsidiary of Coventry & Warwickshire Chamber of Commerce ÂŠ 2017. Information and images correct at time of going to print. All rights reserved. No part of this publication may be produced, reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of Coventry & Warwickshire Chamber of Commerce Training.

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