2021 COURSE DIRECTORY
Moving forward
Together
Introduction Welcome to the Coventry & Warwickshire Chamber Training Course Directory 2021
Bespoke Training Solutions
Coventry & Warwickshire Chamber Training continues to maintain an excellent reputation for delivering high quality training. Our courses are designed to provide you and your workforce with the latest skills and knowledge to contribute to your business success. As an organisation, we remain committed to designing learning around the latest market intelligence and industry trends that meets customers’ needs and the demands of today’s business world. We offer virtual delivery on MS teams as well as face-to-face on our open courses and onsite at employer premises for bespoke programmes.
All courses from the brochure can be delivered to groups within your organisation at a time and place to suit your business needs.
Key Content
Short Courses
Accredited Courses
n Tailored, flexible and
A variety of short courses are available to all, typically one day in duration including: n Customer Care & Communication; n Sales & Marketing; n Management Development; n Developing People & Improving Performance; n Business Essentials; n Information Technology.
We offer nationally accredited courses for those preferring to gain recognition against a national standard including: n Customer Service; n First Aid; n Management ILM; n Education & Training; n Mental Health Awareness; n Coaching & Mentoring.
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practical solutions that make a difference; Professional, qualified trainers with a wealth of expertise and business acumen; Competitively priced, offering value for money with your budget in mind; Interactive workshop style delivery with comprehensive course notes; After-care service with online tutorial support; Conveniently located and highly accessible.
Apprenticeships We remain one of the largest independent training providers offering Apprenticeships across the region. Apprenticeships offer a great opportunity to develop existing staff, as well as attract fresh new talent to take the business forward. For information on how to access funding to support Apprenticeships within your business, contact our experts for up-to-date advice and guidance. We continue to provide a variety of courses and qualifications that range from one day seminars through to higher level qualifications. It is important to choose the right pathway, so if you are unsure we can provide the guidance you need to find the best solution. The course calendar is located on pages 4 and 5 of the directory. If you do not find what you are looking for, please ask as our bespoke training solutions, designed around your specific needs, offer real value for money.
For further details, contact our Business Development Team on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk Book our one day and half day courses three months in advance for a 10% discount.
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C&W CHAMBER TRAINING COURSE DIRECTORY
We can also develop individual tailored programmes specific to the skills gaps of your workforce. Qualified Advisers will support you in identifying your requirements, planning content and evaluating success.
Customer Support To ensure that you make the right choice and use your budget effectively our Account Managers and Business Development Executives are here to advise you. They are available to objectively answer any questions that you may have about course content. Also available are qualified information, advice and guidance personnel who offer confidential advice on career and training development. Call 024 7623 1122 for a discussion to ensure that you make the right choice.
How to Book Book online at cw-chambertraining.co.uk or telephone 024 7623 1122
High Quality Courses, Skilled Staff, Business Success
GET READY FOR
New Skills
Bespoke Training Solutions In Company & Remote Coventry & Warwickshire Chamber Training offer an extensive range of bespoke training, specifically designed for businesses and their individual skills needs. This increasingly popular approach to training presents businesses with a cost-effective solution to meet specific requirements. Our bespoke training solutions are available face-to-face in your business. We work securely in partnership, with our employers, in a way that suits the needs of the business. We also offer virtual bespoke training on MS Teams where preferred. Training solutions can be selected from the main suite of seminars including: Time Management; Managing Change Successfully; Project Management; Effective Sales and Communication; Business Planning and Appraising People. Alternatively we can design training programmes tailored specifically for an employer. All courses can be delivered at a time and place to suit your business needs. We also offer team building events, designing and running bespoke team building activities, exploring how people work together to achieve team goals or simply helping them to understand their colleagues better and develop shared values. As a delivery partner of Coventry and Warwickshire Skills 4 Growth, eligible businesses may be able to access 50% ESF funding towards both accredited and non-accredited courses. We recommend SMEs get in touch to check eligibility.
To find out more about our bespoke training solutions, contact our Business Development Team on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk
Coventry & Warwickshire Skills 4 Growth Coventry & Warwickshire Chamber Training has epxanded the range of courses under the Coventry and Warwickshire Skills 4 Growth programme, supporting local small and medium-sized enterprises (SME’s) to train and develop their employees with the skills needed in an ever changing world. Coventry & Warwickshire Skills 4 Growth offers eligible businesses 50% ESF funding towards agreed training costs for accredited training and non-accredited seminars. Companies must be based in Coventry and Warwickshire and employ under 250 people operating in sectors including Business and Professional (including Accountancy); Manufacturing and Engineering; Health and Social Care; Digital and Creative Industries, IT Services and Retail.
Coventry & Warwickshire Chamber Training offers the following courses within Skills 4 Growth: n Managing Change Successfully n Time Management n Full Team Leader Supervisory Suite
n Communicating Assertively n Complaint Handling n People Performance
n Professional Telephone Techniques n Professional Email Writing n Customer Care
Together with accredited qualifications such as: n ILM Management Development Levels 2, 3 & 5 n Award in Education & Training (City & Guilds) n Health & Social Care Diplomas Levels 2, 3 & 5
024 7623 1122
n Certificate in Awareness of Mental Health Level 2 n Train the Trainer (City & Guilds) n Understanding Sales Level 2
enquiries@cw-chambertraining.co.uk
cw-chambertraining.co.uk
01 03
2021
Chamber Member Non-Member
Duration
Customer Care & Communication Customer Service Essentials
£110
£135
Half Day-am
Complaint Handling
£110
£135
Half Day-pm
Professional Telephone Techniques
£110
£135
Half Day-am
Professional Email Writing
£110
£135
Half Day-pm
£110
£135
Half Day-pm
Time Management
£220
£245
Full Day
Managing Change Successfully
£220
£245
Full Day
Appraising People & Performance
£220
£245
Full Day
Effective Communication
£110
£135
Half Day- am
Training & Coaching the Team
£110
£135
Half Day-pm
Building the Team
£110 £135 Half Day-am
Motivating the Team
£110 £135 Half Day-pm
Managing Difficult People
£110
£135
Half Day -am
Understanding Discipline in the Workplace
£110
£135
Half Day-pm
Setting Goals & Targets
£110
£135
Half Day-am
Full Suite Discount
£700
£850
Half Days x 7
£600
£600
ILM Level 3 (Award & Certificate)
£2,000
£2,000
29 Days
ILM Level 5 (Certificate & Diploma)
£2,400
£2,400
37 Days
£300
£300
Full Day
£495**
£550
6 Days + induction
Award in Understanding the Principles & Practice of Assessment (Level 3 TAQA)
£325
£350
Variable
Assess Occupational Competence in the Work Environment (Level 3 TAQA)
£325
£350
Variable
Award in Understanding the IQA of Assessment Process & Practice (Level 4 IQA)
£325
£350
Variable
Award in IQA of the Assessment Process & Practice (Level 4 IQA)
£325
£350
Variable
Emergency First Aid in the Workplace (HSE Recommended)
£115
£140
Full Day
First Aid at Work (HSE Recommended)
£220
£245
3 Full Days
Certificate in Awareness of Mental Health Level 2
£450
£450
3 Full Days
Microsoft Excel - Basic to Intermediate
£130
£160
Full Day
Microsoft Excel- Intermediate to Advanced
£130
£160
Full Day
Microsoft Excel - Formulae - Top up
£70
£90
Half Day-am
Microsoft Excel - Data Tools - Top up
£70
£90
Half Day-pm
Microsoft Excel - Advanced Plus
£130
£160
Sales & Marketing Key Account Management Management Essentials
Supervisory Super 7 Toolkit
Accredited Courses ILM Level 2 (Award)
Understanding Sales Level 2 Level 3 Award in Education & Training (City & Guilds)
4 Days
Health, Safety & Wellbeing
IT for Business
Full Day
Jan-21
Feb-21
Mar-21
Apr-21
May-21
Jun-21
Jul-21
Aug-21
Sep-21
19
8
15
19
8
15
26
19
21
26
19
21
27
17
15
Nov-21
Dec-21
28
23
12
Oct-21
15
6
24
28
2
22
19
2
22
19
9 29 26
9 29 26
16
6
2
16
6
2
23
13
9
17 24
2 9
20 27
1 8
11 18
18
13 20 27
3 10 17 24
DATES 2021 - PLEASE CONTACT US
DATES 2021 - PLEASE CONTACT US
22 29
6 6 13 20 27
4 11 18
12
5 8 15 22
24
9 16 23
7 14 21
27
24
4 11 18
7
12
11
14
21
14
21
23
8
18
9
Prices subject to VAT. *Subject to optional accreditation fees. **Plus registration.
Chamber Membership Being the voice of business, the Chamber of Commerce represents the views and priorities reflected by member organisations across Coventry & Warwickshire. The Chamber is an important part of the local business scene, the strength of membership and range of services offered make it the most effective independent business support organisation in the region. Representing over 1,500 businesses, the Chamber is able to act in the best interests of its members to give the strongest possible representation at local, national and European government levels; lobbying for a business-friendly environment and for a reduction in the volume and complexity of business legislation.
Chamber Membership - Essential, Corporate and Strategic Access to Chamber Membership gives you the opportunity to grow your contacts and promote your business to hundreds of local companies. It also provides a range of money-saving services and business tools that you cannot do without and provides a strong voice with government and policy makers. We’re here to help you at every stage of your business journey, whether you’re just starting out, looking to grow your business or aiming to raise your profile.
Additional Services Coventry & Warwickshire Chamber Training are able to offer a host of additional services, including: n Room hire at Commerce House
n Work readiness skills for young people
n Facilitation of team building/away days
n Schools engagement
n Appprenticeship advice shop
n Fresh talent recruitment
ILM accredited qualifications ILM is a premier body with almost 100 years combined experience in the field of Leadership & Management in the UK and internationally. ILM recognises the professional development of Managers from Team Leaders (level 2), First Line Managers (level 3) to Middle/Senior Managers (level 5) and Directors. Well over half a million Managers have improved their own performance and brought real benefits to their organisations through ILM learning and development. ILM management qualifications are for those who are practising or aspiring managers. Topics include a range of management competencies and are suitable whatever organisation you work in. Qualifications are designed to improve performance and are highly practical courses, equipping delegates with the skills needed to improve management and generate significant benefits to your organisation in terms of efficiency and effectiveness. Coventry & Warwickshire Chamber Training offers the level 2 Award, level 3 Award, Certificate and Diploma, and level 5 Certificate and Diploma. The level studied is based upon an individual’s job role and prior knowledge. The duration depends upon the route taken, ranging from 4 weeks up to 12 months. Courses include valuable off-the- job learning, exploring management strategies and practices as well as the exchange of ideas with others. Delegates are expected to complete work based assignments to demonstrate their understanding and application of management techniques. Attendance is typically 1 day per week or half day and twilight.
50% ESF funding may be available, subject to eligibility, through Coventry & Warwickshire Skills 4 Growth which supports eligible SMEs to enhance skills of their workforce. To find out if your company is eligible, please contact us on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk
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C&W CHAMBER TRAINING COURSE DIRECTORY
High Quality Courses, Skilled Staff, Business Success
GET READY FOR
New Skills
Bookings & Enquiries Enquiries Our staff will be happy to answer any queries you may have regarding availability of places or further information on our courses. Contact them on 024 7623 1122. Course information and dates can also be found online at www.cw-chambertraining.co.uk
Booking and Payments Book your places online at www.cw-chambertraining.co.uk. You can also book your place over the telephone on 024 7623 1122 and please ask for a member of our Business Development Team. Confirmation will be issued on receipt of your booking. Our accounts department will issue an invoice under separate cover for the costs applicable. There is no need to include payment with your booking. Early booking discounts are available of up to 10%, if booked three months in advance (excludes higher education and e-learning). All courses are subject to VAT, and where applicable, certification and registration fees.
Cancellations
Equal Opportunities
Funding
We regret that refunds will only be issued on receipt of written notification 14 days prior to course commencement.
We are committed to equality of access for all clients & staff and do not discriminate on the basis of race, gender, disability or sexual orientation.
Funding is available towards the cost of certain courses. Check with our team as to it applies to your business.
Contact Details T: 024 7623 1122 E: enquiries@cw-chambertraining.co.uk
W: www.cw-chambertraining.co.uk
How to Find Us Coventry & Warwickshire Chamber Training n From the city centre take Exit 9 off the ring road n Take B4098 signposted Radford n After 300 metres, turn right at first set of traffic lights n Road bends sharp left n As road bends sharp right (hotel on right) go straight on n Commerce House is at the bottom on the left
024 7623 1122
enquiries@cw-chambertraining.co.uk
cw-chambertraining.co.uk
01 07
High Quality Courses, Skilled Staff, Business Success
Training & Development
Coventry & Warwickshire Chamber Training Commerce House 123 St Nicholas Street Coventry CV1 4FD T: 024 7623 1122 E: enquiries@cw-chambertraining.co.uk W: www.cw-chambertraining.co.uk
Business Representation
Coventry & Warwickshire Chamber of Commerce Chamber House Innovation Village Cheetah Road Coventry CV1 2TL T: 024 7665 4321 E: info@cw-chamber.co.uk W: www.cw-chamber.co.uk
cw-chambertraining.co.uk Coventry & Warwickshire Chamber Training is a wholly owned subsidiary of Coventry & Warwickshire Chamber of Commerce Š 2017. Information and images correct at time of going to print. All rights reserved. No part of this publication may be produced, reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of Coventry & Warwickshire Chamber of Commerce Training.
Moving forward
Together