C&W Training Course Directory 2020 by C&W Directory

2020 COURSE DIRECTORY

Moving forward

Together

2020

Bespoke Training Solutions

Bespoke Popular Choices

Customer Care & Communication

Sales & Marketing

Management Essentials

ILM Accredited Qualifications

Team Leader Supervisory Suite

Health, Safety & Wellbeing

Training & Education

Training Assessment & Internal Quality Assurance Qualifications (TAQA & IOA) IT for Business

International Trade

Apprenticeships

Additional Services

Skills 4 Growth

Chamber Membership

Course Calendar

Content

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Growth

Introduction Welcome to the Coventry & Warwickshire Chamber Training Course Directory 2020

Bespoke Training Solutions

Coventry & Warwickshire Chamber Training continues to maintain an excellent reputation for delivering high quality training. Our courses are designed to provide you and your workforce with the latest skills and knowledge to contribute to your business’ success. As an organisation, we remain committed to designing learning around the latest market intelligence and industry trends that meets customers’ needs and the demands of today’s business world.

Key Content

Short Courses

Accredited Courses

n Tailored, flexible and

A variety of short courses are available to all, typically one day in duration including: n Customer Care & Communication n Sales & Marketing n Core Management Development n Developing People & Improving Performance n Business Essentials – Legislation, Quality, Health & Safety and First Aid n International Trade n Information Technology

We offer nationally accredited courses for those preferring to gain recognition against a national standard including: n Customer Service n First Aid n Care Certificate n Management ILM n Education & Training n Train the Trainer n Mental Health Awareness n Coaching & Mentoring

n n

practical solutions that make a difference Professional, qualified trainers with a wealth of expertise and business acumen Competitively priced, offering value for money with your budget in mind Interactive workshop style delivery with comprehensive course notes After-care service with online tutorial support Conveniently located and highly accessible

Customer Support

We remain one of the largest independent training providers offering Apprenticeships across Coventry and Warwickshire. Apprenticeships offer a great opportunity to develop existing staff, as well as develop fresh new talent to take the business forward. For more information on how to access funding to support Apprenticeships within your business, we have experts on hand to offer up to date advice and guidance. We continue to provide a variety of courses and qualifications that range from one day seminars through to higher level qualifications. It is important to choose the right pathway, so if you are unsure we can provide the guidance you need to find the best solution. The course calendar is located at the back of the directory. If you do not find what you are looking for, please ask as our bespoke training solutions are designed around your specific needs and offer real value for money.

For further details, contact our Business Development Team on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk

024 7623 1122

enquiries@cw-chambertraining.co.uk

We can also develop individual tailored programmes specific to the skills gaps of your workforce. Qualified Advisers will support you in identifying your requirements, planning content and evaluating success.

Apprenticeships

Book our one day and half day courses three months in advance for a 10% discount.

All courses from the brochure can be delivered to groups within your organisation at a time and place to suit your business needs.

To ensure that you make the right choice and use your budget effectively our Account Managers and Business Development Executives are here to advise you. They are available to objectively answer any questions that you may have about course content. Also available are qualified information, advice and guidance personnel who offer confidential advice on career and training development. Call 024 7623 1122 for a discussion to ensure that you make the right choice.

How to Book Book online at cw-chambertraining.co.uk or telephone 024 7623 1122

cw-chambertraining.co.uk

1 Bespoke Training Solutions Coventry & Warwickshire Chamber Training has extensive experience in customised training, specifically designed for companies, delivered at a time and location of your choice. In-house training is a highly cost effective method of making the most of your training budget and providing a unique course, designed to meet the needs of your employees and the business. Prior to course delivery, one of our expert Business Advisers and Trainers will discuss your individual requirements and tailor a programme to meet your specific needs. Training solutions can be selected from the main suite of seminars. Alternatively we research and design training and development programmes to help your workforce meet the challenges of today and tomorrow. Our training programmes range from one day seminars to higher level management qualifications including ILM levels 2, 3 & 5 for all tiers of management. Organisations have also benefited from tailored Microsoft courses including Word and Excel. We offer team building events (designing and running bespoke team building activities, exploring how people work together to achieve team goals or simply helping them to understand their colleagues better and develop shared organisational values). Qualified Advisers will support you in identifying your requirements, planning content and evaluating success. Key benefits: n n n n

Cost effective Flexible delivery Full after-care service Improved return on investment

n n n n

Personalised design Results orientated Targeted and focussed Confidential and specific

Tailored programmes include: n n n n

Level 3 Award in Education & Training ILM Managing Projects in the Organisation Level 4 Coaching Understanding Sales

n Principles of Continuous Improvement n Microsoft Excel – Basic, Intermediate & Advanced n First Aid in the workplace

Companies who have benefited from this service include: n n n n

Assured Group Ofqual Triton Showers Exasoft

n n n n

Hogan’s Cider Warwickshire Fire & Rescue Service Jade Engineering G4S Care & Justice Services (UK) Ltd

Bespoke Microsoft Excel Intermediate to Advanced “I learned actions I could immediately apply.” “Learning more effective ways to use Excel.” “I enjoyed the content and delivery. The trainer was excellent with a good pace.” “Friendly welcome and supportive environment.” “Useful knowledge of Excel and its features.”

C&W CHAMBER TRAINING COURSE DIRECTORY

Bespoke Managing Projects “Open and positive discussions and a wealth of real experience.” “Interactive and used current working examples.” “I enjoyed the practical solutions.” “Very useful and we used lots of different areas and practises.”

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Success

Bespoke Popular Choices Appropriate Workplace Behaviours Key Content n Importance of managing behaviours in the workplace

n The costs associated with inapproriate behaviour

n Creating a positive and inclusive work environment

n Leading by example

n Responsibilities of the manager

n The value of trust, respect and dignity

n Individual and team performance

Maximising Team Potential Key Content n The difference between talent management

and succession planning n Techniques in identifying potential high performers n Your role in developing talent

n Insight into why people stay, develop and grow

with organisations

n Considering the key processes n Why talent management is important and its link to

organisational strategy

Strategic Business Planning Key Content n SWOT, PESTLE and gap analyses

n Business planning

n Determining the business strategy

n Identifying market and business development opportunities

n Formal planning processes to enhance business development

n Competitive advantage

n Understanding organisational structures

Getting Unbiased Information Key Content n The value of valid, accurate and timely information

to the organisation n Quantitative and qualitative data and information n Responsibilities of the manager n Methods of gathering valid information

n How to validate data and information n Techniques for identifying customer needs n How to use feedback to check effectiveness of

communication methods

Bespoke training solutions can be explored for any subject not listed in our scheduled courses. To discuss, contact our Business Development Team on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

2 Customer Care & Communication Customer Service Essentials Good customer service is at the core of every successful business. This course will enable delegates to explore customers’ needs and expectations. Delegates will also develop the skills to communicate effectively, deal with challenges, manage problems and provide the essential people skills that are at the heart of quality customer care.

Key Content n Inspiring excellent customer care in today’s

competitive market place

n Developing effective customer

communications

n Understanding the role of support

services in delivering good service n Creating and maintaining positive customer relationships

Half Day - am Chamber Member £110 Non-Member £135 “The tutor was very friendly, helpful and knowledgeable. He made all the points in a very easy way.”

Communicating Assertively Establishing your personal communication style and identifying how it impacts on others will have a positive effect on you and those around you. Delegates will learn the essentials of communication and how to use their style to influence others, remain in control and develop greater self-confidence when managing personal interaction.

Key Content n Understanding the different types

of communication

n Overcoming barriers to effective

communication

n Being assertive without demonstrating

aggressive behaviour n Understanding the use of feedback to check effectiveness of communication

Half Day - am Chamber Member £110 Non-Member £135 “The course gave me a great understanding of communication and how to apply this to day-to-day roles.”

Complaint Handling Targeted at staff who deal with unhappy customers, this course will enable delegates to develop skills in successfully managing customers, building rapport and problem solving. Turning a complaint around can enhance customer relationships by allowing you to demonstrate how valuable their custom is, taking concerns seriously, and dealing with problems effectively and professionally.

Key Content n Creating and maintaining positive

customer relationships

n Establishing facts and identifying

solutions

n Handling complaints positively to

improve service delivery n Turning complaints into positives

C&W CHAMBER TRAINING COURSE DIRECTORY

Half Day - pm Chamber Member £110 Non-Member £135 “Clear definitions and informative, interactive learning.”

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

New Skills

Professional Telephone Techniques First impressions count. This course is designed for people who use the telephone as part of their role, and need to operate in a professional and courteous manner. It will enable delegates to acquire the skills to break down communication barriers and respond to the needs of the caller in an appropriate manner.

Key Content n Recognising the impact of voice and tone n Using listening skills and questioning

techniques n Increasing confidence to deal with calls competently n Delivering messages promptly and accurately

Half Day - am Chamber Member £110 Non-Member £135 “It taught me how to deal with customers over the phone more efficiently.”

Professional Email Writing Effective use of email communication is a fundamental part of everyday life and not always one which everyone gets right. Organisations and individuals develop relationships and establish their credibility through professional and well written electronic communication. Using plain English, appropriate grammar, tone and style, delegates will develop their writing skills and confidence to improve email communications.

Key Content n Effectively handling emails n Making the right impression and delivering

the correct message n Understanding email etiquette n Understanding presentation and formatting n Using plain English

Half Day - pm Chamber Member £110 Non-Member £135 “The course breaks each stage down, making it easy to understand and more professional.”

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

3 Sales & Marketing Marketing - Your Key to Success Successful marketing campaigns are the cornerstone for increased sales and business growth. This course will explore the fundamental strategies required to gain a competitive advantage, understand your market and target potential customers.

Key Content n Understanding marketing principles

and practices

n Defining competitive advantage n Understanding market segmentation,

1 Day Chamber Member £220 Non-Member £245

targeting and positioning n Selecting the most appropriate marketing methods n The role of e-marketing

“Relevant content presented in a very consumable format and delivered in an approachable/friendly way.”

Key Content

Half Day - pm Chamber Member £110 Non-Member £135

Key Account Management Sources claim it costs between four and ten times more to acquire a new customer than it does to keep an existing one (Ref. Chartered Institute of Marketing). Looking after existing customers with a focus on repeat business is fundamental to maximise business success. This half-day course will look at ways in which Account Management can be used to develop and manage your company’s most important asset – its customers.

n Appreciating the synergies and

n n n n

differences between sales and account management Better management of customer relationships Understanding the differences between customer needs and wants Planning a customer account management schedule Determining what constitutes a key account

“The trainer was very approachable and informative.”

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Growth

Online Marketing

Grow Your Business through Social Media

Online marketing is an essential part of the marketing mix. Understanding the range of channels to market is integral to customer engagement. This course is designed to develop an understanding of the steps involved in creating an effective online marketing strategy, integrating websites, social media, paid advertising and email marketing. It will give delegates an overview of online marketing and will provide a foundation on which businesses can take their strategy forward.

Social media is a key tool through which businesses can gain competitive advantage. This course will enable delegates to understand the range of social media channels available and how to best deploy them to develop a plan of activity. Delegates will identify how to improve social media strategy, including brand awareness, customer reach and engagement.

Key Content

n Identifying suitable online marketing opportunities

n Understanding the principles of social media in marketing

n Developing coherent plans and objectives to measure

effectiveness n Creating online marketing materials that drive traffic and customers n Constructing website pages that attract customers

1 Day Chamber Member £220 Non-Member £245

n Developing a strategy for using social media platforms n Identifying suitable content including key words n Understanding how to get started

1 Day Chamber Member £220 Non-Member £245

“It was varied and highly relevant with interactive visuals.”

Website Optimisation (SEO) This course will guide you through simple steps to ensure that you create web-content that works. It’s about ensuring that you are making your content as relevant and easy to find as you can. Whether you manage your website yourself or are working with an agency, this course will develop the understanding to move to the next level by maximising your site’s visibility and creating a return on your web investment.

Key Content n Understanding best practice techniques for website optimisation n Identifying techniques that will have negative effects on

website optimisation n Researching relevant keywords for effective website optimisation n Exploring opportunities through competitor analysis n Developing a website optimisation action plan for your website

1 Day Chamber Member £220 Non-Member £245

“I realised the importance of building a strategy and learnt about different media tools.”

Social Media Analysis This practical course enables you to create goals, objectives and a structure to maximise your online presence through Google Analytics. This will show how online marketing works, identify how to drive traffic to your website and improve online activity and potential sales. The course is delivered in a structured way, ensuring delegates understand how analysis can improve market engagement.

Key Content n Understanding the principles of using analysis n Identifying and understanding tracking of key metrics n Setting up and using goals and filters n Creating multiple profiles to segment data n Highlighting areas to improve website performance

1 Day Chamber Member £220 Non-Member £245

“The course was detailed and relevant to our company - very useful in a practical sense.”

024 7623 1122

for business success

n Identifying how to use the tools available

“The content was really interesting and relevant to my business. It contained detailed explanations of how to put ideas into action.”

enquiries@cw-chambertraining.co.uk

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4 Management Essentials Project Management - The Basics for Success This course provides an understanding of documentation, language and processes to successfully manage projects. Delegates will understand the importance of a well thought out and structured approach that can make the difference between success or failure.

Key Content n Defining what a project is and what constitutes

project management

n Understanding the role of a Project Manager n Identifying the project life cycle n Understanding project phases – initiation,

planning, design and execution n Project closure and evaluation n Compiling a project report

1 Day Chamber Member £220 Non-Member £245 “The smaller group size meant we could have a better discussion and more time for questions.”

Finance for Non-Financial Managers Financial management is a vital part of business management to support effective decision making. Financial information needs to be accurately understood and interpreted. After attending this course, delegates will be able to interpret financial statements and determine how an organisation is performing financially. No prior knowledge of accounting is required.

Key Content n Appreciating cost management n Understanding forecasts, budgets, profit and loss

accounts and balance sheets

n Recognising the value of financial information n Understanding the legal requirements n Identifying relevant financial information to

inform decision making

C&W CHAMBER TRAINING COURSE DIRECTORY

1 Day Chamber Member £220 Non-Member £245 “The course was insightful and concise. I will use the information when building and forecasting budgets.”

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Business

Time Management Not enough hours in the day to get through the mounting workload? Take charge, effectively prioritise tasks, plan time, establish realistic goals and delegate to enhance your efficiency. Learn how to manage yourself and your time, delegate tasks and develop techniques which make each day productive and rewarding.

Key Content n Adopting a strategy to plan your time effectively n Recognising the consequences of poor

time management

n Developing SMART objectives n Understanding the principles of

effective delegation

n Recognising the importance of developing staff to

achieve business objectives

n Identifying the benefits and barriers to

successful delegation

1 Day Chamber Member £220 Non-Member £245 “The course was enlightening and used a good array of course materials to aid understanding.”

Managing Change Successfully Change is a fundamental feature of business today and an essential aspect of survival and growth. Planning for change involves reviewing processes, roles and organisational structure. New methods of work, approaches and practices need to be carefully considered to achieve desired results and retain stability within the business. This course will enable delegates to become more confident and understand key elements associated with change.

Key Content n Understanding types of organisational change n Planning change and considering the impact on

processes and people

n Identifying cultural issues which may impact

upon change

n Implementing, reviewing and evaluating change n Identifying the factors that aid or obstruct change n Recognising the importance of effective

communication channels

1 Day Chamber Member £220 Non-Member £245 “There was a high amount of interaction and I enjoyed learning new behaviours.”

Appraising People and Performance This course has been designed for anyone involved in appraising people and their performance. Performance reviews are a proven and effective way to motivate staff to achieve business objectives. Effective performance management will ensure staff performance supports the achievement of organisational goals.

Key Content Understanding the role of managing and monitoring performance to meet objectives Planning and preparing effective assessments Determining key performance indicators Identifying performance and the approaches to effective management n Selecting appropriate methods to improve performance n Leading a performance review with confidence and structure n n n n

1 Day Chamber Member £220 Non-Member £245 “The course taught me a range of strategies for dealing with different individuals and their characteristics.”

Bespoke training solutions can be explored for any subject not listed in our scheduled courses for example Internal Quality Auditing and Investment Appraisal / Financial Decision Making. To discuss, contact our Business Development Team on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

ILM accredited qualifications ILM is a premier body with almost 100 years combined experience in the field of Leadership & Management in the UK and internationally. ILM recognises the professional development of Managers from Team Leaders (level 2), First Line Managers (level 3) to Middle/Senior Managers (level 5) and Directors. Well over half a million Managers have improved their own performance and brought real benefits to their organisations through ILM learning and development. ILM management qualifications are for those who are practising or aspiring managers. Topics include a range of management competencies and are suitable whatever organisation you work in. Qualifications are designed to improve performance and are highly practical courses, equipping delegates with the skills needed to improve management and generate significant benefits to your organisation in terms of efficiency and effectiveness. Coventry & Warwickshire Chamber Training offers the level 2 Award, level 3 Award, Certificate and Diploma, and level 5 Certificate and Diploma. The level studied is based upon an individual’s job role and prior knowledge. The duration depends upon the route taken, ranging from 4 weeks up to 12 months. Courses include valuable off-the-job learning, exploring management strategies and practices as well as the exchange of ideas with others. Delegates are expected to complete work based assignments to demonstrate their understanding and application of management techniques. Attendance is typically 1 day per week or half day and twilight.

Course Level 2 Award in Leadership & Team Skills

Duration Cost† 4 days*

£600

Level 3 Award in Leadership & Management

5½ days*

£700

Level 3 Certificate in Leadership & Management

13 days*

£1500

Level 3 Diploma in Leadership & Management

29 days*

£2000

Level 5 Certificate in Leadership & Management

16 days*

£1700

Level 5 Diploma in Leadership & Management

37 days*

£2400

*Includes Induction and Tutorial days † All prices are subject to VAT

“I would like to take this opportunity to thank you for making my ILM 5 course enjoyable to attend. The way you delivered the sessions allowed me to relate the subjects back to the relevant areas of the Godiva organisation which allowed me to have a better understanding of the content you were delivering. “I walked into that classroom as an Operations Manager accountable for a £4.7m turnover business and 10 months later I walked out as a Operations Director and stakeholder of a forecasted £6m turnover business. That was a huge achievement in itself but it wouldn’t have been possible without attending the ILM 5 course.” Steve Boulton, Operations Director, Godiva Limited

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

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Business

ILM Level 2 Award in Leadership & Team Skills

ILM Level 3 Award in Leadership & Management

The level 2 Award is designed for Team Leaders and Supervisors to develop management skills, enhance team performance and explore leadership styles.

The level 3 Award is ideal for individuals seeking to build key management skills, develop leadership capability, understand team motivation and confidently manage people. It is an ideal foundation to start building a career in management. Following the Award delegates can progress to the level 3 Certificate by attending an additional 8 days.

Key Content n Developing the core skills to lead a team successfully n Developing an understanding of effective planning and

monitoring work n Understanding the importance of effective communication in team leading n Understanding the tools to develop yourself as a team leader

Key Content n Developing knowledge to recognise, define, investigate and

analyse problems

n Developing an understanding of factors that

influence motivation

n Using and gathering knowledge to solve problems and

make decisions n Understanding theory of motivation and using it to improve performance

L2 Award 4 Days*

L3 Award 5½ days*

£600

£700

ILM Level 3 Certificate in Leadership & Management

ILM Level 3 Diploma in Leadership & Management

The level 3 Certificate is designed for existing or potential first line managers to extend their management skills and knowledge. This includes decision making, planning, change management and creating a leadership style. Following the Certificate delegates can progress to the level 3 Diploma by attending an additional 16 days.

The level 3 Diploma is designed to develop personal management skills, focusing on people, operational management principles and practices. It will enable managers to develop leadership skills, effective communication, motivational techniques and problem solving.

Key Content

n Developing skills in effectively planning briefs

n Developing abilities in effective delegation and

and presentations n Developing knowledge to identify and plan change in the workplace n Understanding and developing effective working relationships n Understanding leadership styles, leadership qualities and review own potential

L3 Certificate 13 Days* £1500

“I received the valuable training, support and encouragement that I needed.”

empowering others

n Improving skills in managing workplace projects n Principles of good practice in workplace coaching n Identifying business improvement techniques n An introduction to understanding financial management

L3 Diploma 29 days* £2000

“The training helped me to enhance my people management skills and become more effective.”

Up to 50% funding available, subject to eligibility, through Coventry & Warwickshire Skills 4 Growth which supports eligible SMEs to improve skills amongst their workforce. To assess eligibility, please contact us on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

GET READY FOR

Business

ILM Level 5 Certificate in Leadership & Management The level 5 Certificate is designed for project managers, departmental heads and other practising middle/senior managers to develop skills and experience in core management techniques, including the ability to lead, motivate and inspire. Following the Certificate delegates can progress to the level 5 Diploma by attending an additional 21 days.

Key Content n Understanding specific responsibilities of the

management role to achieve organisational goals

L5 Certificate 16 Days* £1700

n Understanding the principles of project management

in practice

n Developing leadership qualities and evaluating own practice n Understanding business strategy to drive management

performance

ILM Level 5 Diploma in Leadership & Management The level 5 Diploma is aimed at middle /senior managers with substantial responsibility, seeking to develop leadership skills, improve organisational effectiveness and manage strategic change.

Key Content n Understanding marketing concept, importance and ability to

review its effectiveness

L5 Diploma 37 Days*

£2400

n Understanding the principles of change management in a

business context

n Managing financial performance in line with business n Critically assessing managing theories

“The training was very rewarding and all the discussions helped me to relate it to my own working environment which made it far easier to write up the assignments. The ILM 5 has been an eye opening exerience for me and I am very proud of my achievements.”

ILM Understanding Sales Level 2 Accredited Understanding sales and its key stages are vital to achieving business growth. Appreciating how sales relates to marketing and the different strategies organisations use, assists organisations to effectively plan market engagement to achieve the highest return. This course will explain the sales process and highlight the importance of target setting, measuring performance and evaluating success. This course can also be certified by successfully completing six short questions and answers to achieve an ILM qualification.

Key Content n Key stages in the sales process n Linking sales to marketing n Differentiating between push and pull engagement

strategies n Using different approaches to achieve sales objectives n Appreciating how sales targets relate to organisational objectives n Valuing the significance of achieving sales targets to meet organisational goals

C&W CHAMBER TRAINING COURSE DIRECTORY

L2 Accredited 1 Day** £300 **Including Level 2 **Accreditation

“The course enabled me to clarify our competitive advantage and how to promote the benefits.”

High Quality Courses, Skilled Staff, Business Success

5 Team Leader Supervisory Suite Supervisory Super 7 Toolkit Tools for Success This series of courses are designed to equip delegates with the essential skills to be an effective Supervisor or Team Leader. New and existing personnel will benefit from developing skills and confidence in managing teams, people and processes. Whatever your industry, this toolkit will provide you with ideas and practical approaches to everyday management, enabling you to get the best out of your people to achieve business goals. You can choose to undertake all seven half day courses or simply select the ones which best meets your needs. However, if you book the full suite, you save money. The topic delivered in the morning is complementary to the topic following in the afternoon.

Full Suite of 7 courses - Half Day x 7 Chamber Member £770 Non-Member £945

Topics are: Mornings

Afternoons

n Effective Communication

n Setting Goals and Targets*

n Building the Team

n Understanding Discipline in the Workplace*

n Training and Coaching the Team

n Motivating the Team*

n Managing Difficult People*

Effective Communication

Building the Team

Key Content

n Understanding the communication cycle

n Assessing job roles and skill requirements

n Recognising and overcoming barriers to communication

n Understanding team formation stages

n Considering the most effective means of communication

n Identifying practical training opportunities

n Understanding the importance of listening

n Understanding the importance of managing behaviour

Half Day - am Chamber Member £110 Non-Member £135

Half Day - am Chamber Member £110 Non-Member £135 “The engagement and enthusiasm of the group was fantastic. It made it fun as well as a great opportunity to learn from each other.”

“There was a good interaction within the group, sharing of ideas and scenarios.”

Complete the four courses marked * answer seven questions successfully and pay for registration to achieve an Accredited module called “Improving Performance of the Work Team”. If you also attend the remaining courses, answer six questions successfully, you can achieve an Accreditation called “Developing Yourself as a Team Leader”. *If you would like to accredit your programme with ILM, complete the four courses identified with the short answer question assessment and you will be accredited with ‘Improving Performance of the Work Team’. Alternatively complete all seven courses along with the question assessment and you will be accredited with ‘Developing Yourself as a Team Leader’ (Plus registration and certificate).

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Training & Coaching the Team

Half Day - am Chamber Member £110 Non-Member £135

Key Content

n Identifying different learning styles n Understanding the key stages of training n Applying coaching to a range of situations n Evaluating success

Managing Difficult People* Key Content

Success

“I enjoyed discussions about different learning styles and ways of coaching people to get results.”

Setting Goals & Targets* Key Content

n Recognising the value of group cohesion

n Managing performance to meet objectives

n Understanding the causes of conflict

n Planning team activities to achieve business objectives

n Identifying short and long term effects of conflict

n Setting goals & targets and measuring performance

on performance n Understanding strategies for dealing with difficult people

Half Day - am Chamber Member £110 Non-Member £135 “The course was highly relevant to my role. It was useful to consider different strategies according to personality types.”

n Allocating resources efficiently and effectively

Half Day - pm Chamber Member £110 Non-Member £135 “I enjoyed learning about where I’m going wrong with target setting and how to make improvements.”

Motivating the Team *

Understanding Discipline in the Workplace*

Key Content

n Understanding motivation and positive influences

n Understanding the procedures to manage under

n Creating a motivational environment

performance n Collecting evidence to inform decision making n Applying capability and disciplinary procedures n Appreciating the importance of record keeping

Half Day - pm Chamber Member £110 Non-Member £135 “I enjoyed learning about where I’m going wrong with target setting and how to make improvements.”

C&W CHAMBER TRAINING COURSE DIRECTORY

n Recognising and encouraging achievement n Providing feedback to optimise team performance

Half Day - pm Chamber Member £110 Non-Member £135 “There was good content with excellent delivery and interaction.”

High Quality Courses, Skilled Staff, Business Success

6 Health, Safety & Wellbeing First Aid at Work (HSE Recommended) First Aid trained personnel in the workplace ensures that organisations comprehensively fulfil their responsibilities towards the safety of customers and staff. First Aiders can act to prevent situations worsening and can reduce potential liability claims. This statutory Health & Safety Executive course complies with current health & safety first aid regulations and successful delegates will be awarded a certificate confirming that they are a qualified First Aider and are licensed for three years.

3 Days Chamber Member £220 Non-Member £245 “Lots of supported information. Good pace and delivery.”

Key Content n Using first aid equipment, including the contents of a first aid box n Understanding the duties of employers and the legal framework n Recognising the importance of personal hygiene in first aid procedures n Acting safely, promptly and effectively with emergencies at work n Understanding cardiopulmonary resuscitation n Managing casualties who are unconscious n Dealing with shocks, burns and scalds n Controlling bleeding n Maintaining appropriate records

Emergency First Aid in the Workplace (HSE Recommended) Every employer is recommended by the Health & Safety Executive (HSE) to have at least one Emergency First Aider in place to deal with accidents and emergency situations. This course will provide the nominated First Aider with the knowledge and techniques to administer First Aid assistance. This course is also ideal for individuals, lone workers or employees of smaller low risk organisations and provides a good basic insight into First Aid procedures and techniques.

1 Day Chamber Member £115 Non-Member £140 “Informative and delivered well.”

Key Content n Controlling bleeding n Managing basic fractures, sprains and burns n Applying cardiopulmonary resuscitation n Applying the recovery position n Communicating and delegating responsibility in an emergency n Managing an unconscious casualty n Understanding the importance of record keeping

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Health & Safety in the Workplace

An appreciation of health & safety in the workplace is a pre-requisite for all staff and it is the duty of every employer to ensure that staff are sufficiently trained in workplace health & safety. This course will provide delegates with a good understanding of health & safety at work and their legal responsibilities and an awareness of hazards in the workplace. It offers an introduction to the occupational health & safety and is ideal for all staff.

Skills

1 Day Chamber Member £175 Non-Member £195

Key Content

“Full of interaction and very professional.”

n Understanding health, safety and welfare at work and legislation n Understanding accident prevention n Awareness of workplace hazards n Understanding risk assessement, manual handling and hazardous substances n Understanding ergonomics, work station design, working at height, transport, noise and vibration

Certificate in Awareness of Mental Health Problems - Level 2 Accredited Introduction Over recent years, research suggests there is a growing mental health concern with many businesses not having the skills needed to support their employees. NCFE has developed the Certificate in Awareness of Mental Health Problems at level 2, an accredited short course to raise awareness of mental health problems, providing the knowledge and tools to effectively promote mental health and wellbeing throughout your business. This qualification is designed to support any staff member within the workplace who may interact with individuals with the potential of/or has mental health problems.

About the course The programme consists of three mandatory learning days at C&W Chamber Training along with four workbooks which will provide the evidence required to demonstrate a sound knowledge and understanding of the topics covered.

Key Content n Mental Health Awareness n Understanding stress, anxiety, phobias, depression and postnatal depression n Understanding Bipolar Disorder, Schizophrenia and Dementia n Understanding eating disorders, ADHD, OCD and post-traumatic stress disorder

3 Days

£450*

*Plus VAT, includes registration and certification

Impact for the employer n Greater knowledge and understanding of mental health problems to inform your organisation’s Mental Health and Wellbeing Policy n Staff who are competent to support people with mental health problems n Potential to proactively reduce lost working hours and increase productivity

Stress, depression and anxiety disorders accounted for the majority of days lost due to workrelated ill health, and on average, each person suffering took around 1.65 days off work - Health & Safety Executive 2017/18 Up to 50% funding may be available for this course, subject to eligibility through Coventry & Warwickshire Skills 4 Growth which supports eligible SMEs to improve skills amongst their workforce.

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

7 Training & Education Train the Trainer This two day course is ideal for individuals who train others within organisations and have had no previous formal training in the different techniques required to effectively train and develop colleagues in the workplace. Successful completion of the course will enable individuals to gain City & Guilds Introduction to Trainer Skills certification.

Who is the qualification for? This two day course is ideal for individuals who train others within organisations and have had no previous formal training in the different techniques required to effectively train and develop colleagues in the workplace.

The key benefits for the successful trainer include:

2 Days Chamber Member £400* Non-Member £450* *Plus registration

n The sound planning of sessions; gaining and

maintaining attention

n Creation of positive learning environment n Improved ROI for training.

Level 3 Award in Education & Training (City & Guilds)

On successful completion of this introduction to education and training, you will have a good understanding of the roles and responsibilities of a trainer, identifying training and learning needs, planning and preparing effective training sessions, delivering engaging learning, using appropriate resources, methods and assessment strategies.

Who is the qualification for?

What does the qualification cover?

n Those who work, or want to work, a trainer

n Roles, responsibilities and relationships in

or teacher n Those who are in a teaching or training role and want to develop their knowledge with a recognised qualification n Those who would like a short qualification to enable them to develop further within the teaching/training sector

6 Days Chamber Member £495* Non-Member £550* *Plus registration

education and training n Inclusive teaching and learning approaches n Learning assessment and feedback

Skills 4 Growth is available to SMEs with fewer than 250 staff in Advanced Manufacturing, Engineering and Service Sector Industries including Health & Social Care. The employer must be based in Coventry & Warwickshire... see page 29 for more information.

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

GET READY FOR

Qualifications

Training Assessment & Internal Quality Assurance Qualifications (TAQA & IQA) Award in Understanding the Principles and Practice of Assessment (Level 3 TAQA)

Assess Occupational Competence in the Work Environment (Level 3 TAQA)

This course will provide individuals with the knowledge and understanding of the principles and practices that underpin assessment. Add the practically based Assess Competence in the Work Environment course to complete the full set of skills and knowledge in assessment theory and practice.

This will provide you with the competence to practically assess candidates within a work environment following approved standards and criteria, using a range of assessment methods. Together with the Award in Understanding the Principles and Practice of Assessment, individuals will gain the full set of practical skills and knowledge in assessment.

Variable Days Chamber Member £325* Non-Member £350* *Plus registration

Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice (Level 4 IQA)

Award in the Internal Quality Assurance of the Assessment Processes and Practice (Level 4 IQA)

This is the knowledge element of internal quality assurance of assessment practice, covering topics such as the purpose of internal quality assurance, including planning and how to undertake IQA observation and sampling activity. Candidates are required to complete assignments. Assessment is in the form of a portfolio of evidence to demonstrate competence in internal quality assurance.

This is a practical unit consisting of undertaking IQA activities in your area of practice. This unit together with the Award in Understanding the Internal Quality Assurance of Assessment Process and Practice, completes the full skill set required to perform internal quality assurance. Assessment is by direct observation and submission of a portfolio of evidence.

Variable Days Chamber Member £325* Non-Member £350* *Plus registration

C&W CHAMBER TRAINING COURSE DIRECTORY

Variable Days Chamber Member £325* Non-Member £350* *Plus registration

High Quality Courses, Skilled Staff, Business Success

8 Information Technology

for Business

Microsoft Word – Intermediate to Advanced Individuals who already have a sound working knowledge of Microsoft Word and would like to extend their knowledge to encompass more advanced features would benefit from attending this course. It will enable delegates to return to the workplace with a comprehensive understanding of how to use the full functionality of the package.

new

Key Content n Understanding more complex functions of n n n n n

Microsoft Word Understanding how to create macros to automate procedures Using the mail merge function to produce quality mailshots Increasing efficiency by understanding how to use more advanced tools Understanding how to present information in a clear format Working with multiple worksheets

1 Day Chamber Member £130 Non-Member £160

Microsoft Excel – Basic to Intermediate Excel is a comprehensive tool to help businesses create, analyse and share information using spreadsheets. This course is designed for those who have a basic knowledge of Excel but wish to learn some of the more intermediate functions in order to make better use of spreadsheets to manage information.

Key Content n Understanding toolbar command functions n Using shortcut menus and keystrokes n Creating formulae n Efficient file management and housekeeping n Understanding and managing formulae n Creating charts and graphs n Working with multiple worksheets

024 7623 1122

enquiries@cw-chambertraining.co.uk

1 Day Chamber Member £130 Non-Member £160 “I enjoyed the practical nature. We worked on spreadsheets, it wasn’t just theory. I learnt some great tips and short cuts.”

cw-chambertraining.co.uk

GET READY FOR

Success

Microsoft Excel – Intermediate to Advanced By getting the most from your software, you can save time, improve business efficiency and produce professionally presented data at advanced levels to inform decision making. This course is designed to give users an understanding of some of the more advanced features and functions within Excel. Being entirely ‘hands on’, delegates will use Excel to manage, automate and customise workbooks.

Key Content n Working with advanced functions n Understanding automating

procedures with basic macros

n Using multiple worksheets and

linking data

n Understanding nesting and

mixing functions

n Understanding workbook and

worksheet protection

Microsoft Excel – Formulae Top Up This course is aimed at delegates who have attended the Excel Intermediate to Advanced Level course. It will consolidate learning focusing on Excel formulas. This is a hands-on course with examples of practical uses of formulas and functions within Excel.

Key Content n Gaining more confidence building

formulae with Excel n Creating more advanced formulae n Working with more advanced

functions

1 Day Chamber Member £130 Non-Member £160 John is an excellent trainer, his knowledge is outstanding. Everything was good.”

Half Day - am Chamber Member £70 Non-Member £90 “The pace of the course was comfortable and the quality of teaching very good.”

Microsoft Excel – Data Tools Top Up This course is aimed at delegates who have attended the Excel Intermediate to Advanced Level course. It will consolidate learning with an emphasis on Excel data analysis. This is a hands-on course with examples of practical uses for the popular data handling tools available within Excel.

Key Content n Analysing and presenting

information using pivot tables and pivot charts n Sorting and filtering large lists

Half Day - am Chamber Member £70 Non-Member £90

of data n Working with more advanced

functions

Microsoft Excel - Advanced Plus This course explores in-depth features and functions of Excel. It is designed to give users a detailed understanding of some of the most advanced features and functions, along with the opportunity to practice functions with “hands on” practical exercises and face to face tuition. Delegates will practice using advanced Excel to include nesting, dashboard reporting techniques and conditional formatting.

Key Content n Working with more advanced

functions n Understanding advanced nesting

functions n Using dashboard reporting

techniques n Understanding how to use

database functions and data tools

C&W CHAMBER TRAINING COURSE DIRECTORY

1 Day Chamber Member £130 Non-Member £160 “There were very clear explanations. I learnt something new. It more than met my expectations.”

High Quality Courses, Skilled Staff, Business Success

9 International Trade Introductory Courses: Perfect for those new to international trade or those looking for a refresh on the fundamentals of import and export.

Understanding International Trade and Getting Goods to Market Suitable for beginners who are new to their role or importers/exporters that have not had any formal training. This practical course will cover the essential aspects of moving goods internationally helping you comply with the relevant rules and avoid unnecessary and potentially costly mistakes.

Introduction to Export Sales

Topics covered include:

Designed for those new to Export and looking to identify new export markets or pro-actively expand in existing international markets.

Topics covered include: n Identifying key strengths and weaknesses in the business

and products/services

n The market selection process and sources of information n n n n n

and support Desk research techniques and how to evaluate, compare and prioritise opportunities Identifying Suitable Routes to Market e.g. Agents, Distributors, Direct Sales, Local Office Producing an export action plan Export Finance Incoterms and Getting Paid

1 Day International £245 Trade Member Chamber Member £265 Non-Member £295

024 7623 1122

1 Day International £245 Trade Member Chamber Member £265 Non-Member £295

Logistics and The Role of the Freight Forwarder Terms of Delivery: Incoterms 2020 Methods of Payment including Letters of Credit Common Export Documentation Commodity codes and classifying your goods for import/export n Import/Export Declarations and the Role of Customs n Determining the Customs Value of Your Goods n Managing Risk and Insurance options n n n n n

new

Import Essentials

new

Designed for those new to the world of Import this will provide an overview the basic steps in the import process that you need to be aware of to comply with the relevant rules and regulations and to avoid unnecessary and potentially costly delays.

Topic covered include: n Logistics and the role of the freight forwarder n International Commercial Terms – Agreeing Incoterms

with your supplier n Commodity Codes and Applying the Correct Duty Rates n Dealing with Customs n Customs Valuation – determining the customs value of your shipment

Half Day International £125 Trade Member Chamber Member £135 Non-Member £155

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

Operational and Advanced Courses Full and half day courses designed to give delegates a working understanding of key topics relating to the import and export process.

Incoterms 2020

new

This new Incoterms 2020 course will provide a comprehensive overview of the new Incoterms 2020 and the differences between the 2010 version. It will help to provide certainty and clarity to businesses trading across borders everywhere. It is important to fully understand the implications for your business as misapplication will result in damaging consequences for business.

Key Content n Understanding the key differences between

Incoterms 2020 and Incoterms 2010

n Understanding the impact of BREXIT and

using the correct application in line with any new trade and customs requirements for future trade with the EU n Understanding the implications of misapplication and how they can impact on your company’s operations n Learning how to become more cost and risk aware, especially when negotiating new business deals

Duty Relief in International Trade

new

Duty relief schemes can provide relief from or delay payment of duty and/or VAT when trading internationally. Such schemes are expected to become increasingly important post-Brexit as businesses look to mitigate the potential impact of tariffs. However regardless of Brexit Duty Relief schemes can be an effective way of saving money and making your imports and exports more profitable. This workshop will provide an introduction to duty relief, a practical look at key schemes the circumstances under which they apply and how to use them.

Topics covered include: n Inward Processing n Outward Processing n End Use n Returned Goods Relief

Half Day International £125 Trade Member Chamber Member £135 Non-Member £155

C&W CHAMBER TRAINING COURSE DIRECTORY

Half Day International £125 Trade Member Chamber Member £135 Non-Member £155

Rules of Origin & Preferential Trade Agreements

new

Rules of Origin are an essential aspect of international trade. Preferential Trade Agreements, also known as Free Trade Agreements, rely on rules of origin. In order to benefit from existing and future free trade agreements businesses must be able to evidence the origin of their goods. This practical workshop will give delegates the knowledge and skills necessary to assess the origin of their company’s products.

Topics covered include: n Understanding Rules of Origin and why they are important n How to calculate the origin of your goods n Preferential Trade Agreements n Practical examples and exercises to familiarise delegates

with the steps involved

Half Day International £125 Trade Member Chamber Member £135 Non-Member £155

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Understanding Commodity Codes

new

Growth

Understanding Export & Export Documentation

This course is designed for anyone in the organisation who might be called upon to contribute to a correct description of goods traded internationally for both export or import declarations. This can range from complete beginners to experienced operators who feel the need to refresh their knowledge. It is also suitable for management staff whose role requires supervision or checking of sensitive Customs declarations.

This course provides an overview and understanding of the end-to-end export process, from enquiry to dispatch reviewing the documentation requirements throughout the process. Attendees will either be working in an export administration role and need a refresher or those new to exporting and need a basic understanding of how to successfully export internationally.

Key Content

Topic covered include:

The course is ‘hands-on’ and includes: n Understanding the layout of the Customs ‘Tariff’ n Understanding how Commodity Codes are organised n Being able to correctly categorise products n Understanding how the Commodity Code relates to a customs declaration n Understanding the penalties that may occur if incorrectly categorising products when completing customs declarations

n Applying the correct Incoterms 2020 to an export

Half Day International £125 Trade Member Chamber Member £135 Non-Member £155

n Understanding the advantages/disadvantages of

different terms

n Producing an export quotation and understanding

documentary requirements, practices and procedures

n Ensuring compliance with current legal requirements n Establishing management and staff accountability

1 Day International £245 Trade Member Chamber Member £265 Non-Member £295

AEO Customs Compliance

Brexit for Importers & Exporters

This workshop will help you understand the Authorised Economic Operator (AEO) scheme and how to navigate the application process. It will also give you a grounding in the key aspects of Customs Compliance when trading internationally which is an important issue for any business involved in importing and exporting.

This exciting workshop will bring you up to speed with the Brexit process and the key practical aspects of international trade that will be affected by Brexit including.

Course content includes:

n The key changes brought by Brexit and what this means for

n Understanding the AEO scheme and its practical benefits n Understanding the various aspects of Customs Compliance

when trading internationally

n Understanding the application process and Identify the key

Topics covered include: n Trade Before and After Brexit

your EU and non-EU shipments

n Understanding new procedures and documentation n Free Trade Agreements

elements within the audit

n Looking at the different sections regarding safety, security

and customs

n Looking at the types of policies & procedures that may be

required with practical examples

1 Day International £245 Trade Member Chamber Member £265 Non-Member £295

024 7623 1122

1 Day International £245 Trade Member Chamber Member £265 Non-Member £295

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

Customs Declaration Training Workshop

Letters of Credit & Methods of Payment

This training course explains how to accurately complete a simple customs declaration. Whether you plan to complete customs declarations yourself or use an intermediary to do it for you, this workshop will give you the practical information to ensure the process is completed properly.

This course will provide information relating to the payment risk ladder, the importance of payment methods and letters of credit to ensure payments are received. On completion, delegates will recognise issues that can prevent payment or lead to delays when selling goods under Letters of Credit.

Course Content Includes:

Key Content

n Demonstrating the gathering of information to

complete a custom declaration n Exploring a number of typical problems and common errors when completing declarations n Analysing and explanation of the relevant forms and systems

n Avoiding pitfalls which can prevent payment n Understanding the procedures, documentation and

terminology

n Benefiting from hints, tips and procedures to ensure you get

it right

n Gaining knowledge of alternative payment methods

available when trading internationally

1 Day Chamber Member £280 Non-Member £350

n Minimising errors and process delays

1 Day

Price for this workshop is set by the BCC.

International Documentation & Customs Procedures This course is specifically designed for those entering the world of international trade or those wanting a refresher on current international trade requirements. It will review the end to end export process and associated documentation, including VAT and intrastats, the use of CHIEF including CPC codes and customs compliance, plus the role of HMRC.

Key Content n Meeting the legal requirements and obligations when buying

and selling goods internationally n Applying the costs that must be accounted for when trading internationally n Applying administration and documentary requirements when trading internationally n Ensuring the successful movement of goods when trading internationally

International £245 Trade Member Chamber Member £265 Non-Member £295

“Sue is an excellent trainer and she made the course very enjoyable. It was informative yet light hearted and fun.”

UK Export Controls & Licensing

new

This course is designed for anyone working in an export environment needing to understand how to determine if a licence is required whilst guiding delegates on the types of licences available and application procedures. This is interactive session with plenty of opportunity to ask questions whilst providing exercises in classifying goods.

Key Objectives n History of Export Controls, Governing Groups and the

applicable Criterions

n Key definitions around Export Controls and Control Lists n Exports of Military Goods, Dual Use Goods and Technology n Trade controls and Weapons of Mass Destruction (WMD)

end-use controls

n Types of licences and how to apply for them n Record keeping and compliance and what happens if it goes

wrong

n How Brexit might change current situation?

1 Day International £245 Trade Member Chamber Member £265 Non-Member £295

“There was clear structure and openness to questions. I enjoyed the conversations and relation to real life situations.”

C&W CHAMBER TRAINING COURSE DIRECTORY

1 Day International £245 Trade Member Chamber Member £265 Non-Member £295

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Growth

Chamber of Commerce International Trade Advisers are available to help your company evaluate its products and services for trading nationally or further afield, select markets that could have growth potential and advice on the required infrastructure to support your ambitions. Our advisers will help find the key markets for your business by considering markets for their ease of access, and the level of demand for the product. Once a market has been targeted, Chambers provide market-specific intelligence, including customs requirements and in-market contacts, to ensure that the company’s efforts are directed towards the right targets. As accredited issuers of trade documents, the Chamber of Commerce Network sits at the heart of the export process, and is in a unique position to help and advise businesses in all aspects of international trade. Exporters face several risks, such as non-payment of invoices, political instability, and IP theft. To minimise these, Chamber of Commerce provide businesses with market intelligence and information to help them analyse their risks and opportunities. As a trusted source of information, Chamber specialists are there to provide reassurance on technical issues, that could otherwise slow down exporters when entering a market for the first time, or when they have a new product for despatch into an existing market. Our teams use the knowledge and expertise that they have on the latest exporting rules, and act as a signpost to the latest government sources on advice and other requirements.

International Trade Membership with Coventry & Warwickshire Chamber of Commerce Is your business going global? Then look no further as the Chamber of Commerce is here to help. Our International Trade membership package is designed to provide specialist expertise and advice around all of your business’ international trade requirements. The Chamber’s team of highly experienced professionals hold a wealth of in-depth knowledge of international movements and trading requirements.

The Chamber’s specialist membership package offers a suite of benefits for businesses that import or export including: n Practical import/export advice and support n A dedicated relationship manager n Free access to international trade hub events n 50% off Export Documentation charges n Access to our international trade helpline n Great member offers and discounts

Contact us to find out how we can help your business on T: 02476 654321 (option 4) | E: internationaltrade@cw-chamber.co.uk | www.cw-chamber.co.uk/international-trade

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

10 Apprenticeships Apprenticeships Apprenticeships help businesses harness fresh new talent and support the development of a high performing motivated team. Offering a valuable pathway to rewarding careers, Apprenticeships and are a great way for businesses to shape their workforce of the future. We design Apprenticeships around the needs of employers, leading to nationally recognised qualifications which will not only benefit the individual, but the business as well. Apprenticeships can be used to train both new and existing employees. A dedicated recruitment service is available to assist you in expanding your team with junior staff who can grow with the organisation. Alternatively our Advisers will guide you in accessing Apprenticeships to up-skill your existing staff, subject to eligibility.

The facts: There has never been a better time to employ an Apprentice or start an Apprenticeship n 93% of employers would recommend Chamber Training, putting us in the top quartile nationally n High success rates, well above the national average n 93% of Apprentices would recommend us to others, putting us above the national average n Highly flexible programmes to meet our employers’ needs

Apprenticeships ensure that your workforce has the practical skills and qualifications the organisation needs now and in the future. The mixture of on and off the job learning ensures they learn the skills that work best for your business. Apprenticeships deliver real returns to your bottom line. Coventry & Warwickshire Chamber Training is rated ‘Good‘ by Ofsted and with over 30 years’ experience we will work with you to identify your needs, scope a job role and recommend an appropriate Apprenticeship. If you are looking to recruit an Apprentice, we will source suitable applicants and short list them for your consideration. You employ the Apprentice, pay their salary and apply your usual terms and conditions. We work in partnership with you to design and deliver a plan of learning that meets the needs of your business. Apprenticeships offer an easy and effective way of recruiting young people interested in working in your business, a great way of succession planning. For existing members of staff, learning through Apprenticeships can be a real motivator and provide cost effective personal development.

Listed below is an example of the areas where Apprenticeships are available but it is by no means exhaustive: n Accountancy

n Teaching Assistant

n Team Leading

n Customer Service

n Business Administration

n Management

n Hairdressing

n Children’s Care

n Digital Marketing

n Information Technology

n Health & Social Care (Adult Care)

Coventry & Warwickshire Chamber Training will provide: n High quality advice and information concerning the training of staff n Job matching service to link your vacancy with suitable young people n Guidance in development of a company specific learning and development plan n Support to develop a well-trained, well-motivated workforce

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

Apprenticeships

We will work with you to: n Identify suitable junior employees n Identify existing employees who may benefit from training n Plan and design training programmes to meet your needs and those of the individual n Provide off-the-job training to support the learning which is taking place in the workplace n Monitor progress and provision of help and support where necessary n Assess competence in the workplace n Provide on-going support and training to you and your staff in all aspects of the above n Improve the skills of your workforce n Maximise individual performance n Improve staff motivation and retention

Our team will advise on how Apprenticeships are funded, source available grants (subject to availability) and help you to navigate Apprenticeships in simple steps whether your organisation is an Apprenticeship levy contributor or small business.

For more information on our recruitment service for new staff or how your existing staff can benefit from an Apprenticeship, contact our advisors on 024 7623 1122 or email enquiries@cw-chambertraining.co.uk

92% 83% 80%

of employers who employ Apprentices agree they make their workplace more productive

of employers who take on an Apprentice rely on Apprenticeships to provide the skilled workers of the future

employers who employ Apprentices believe Apprenticeships lead to a motivated and satisfied workforce

â&#x20AC;&#x153;Our Apprentices achieved a very high pass rate studying at C&W Chamber Training. C&W Chamber Training have provided the pathway for our Apprentices to develop a career in accountancy. Stewart Fletcher & Barrett see well trained customer focused staff as key to our future success.â&#x20AC;? - Peter White, Partner, Stewart Fletcher & Barrett

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

12 Additional Services Coventry & Warwickshire Chamber Training are able to offer a host of additional services, to assist your training and development programmes including: n Room hire on site at Commerce House n Employability skills for young people n Facilitation of team building/away days n School engagement n Advice shop

Room Hire Coventry & Warwickshire Chamber Training’s Commerce House has a range of rooms available for hire, including high specification IT suites, with the latest hardware and software and large flat screens. Facilities include fully air conditioned rooms, well equipped with a wide range of training aids, including projectors, flip charts, screens and audio-visual technology. Located near the centre of Coventry, C&W Chamber Training is easily accessible with free parking on site. Commerce House can accommodate a variety of party sizes from small groups to 50 delegates. Syndicate rooms are available on an individual hire basis or in conjunction with large delivery suites. Refreshments and catering are available where required.

Team Building/Away Days Our qualified staff are able to facilitate and organise team building activities that will enable your staff members to become a more cohesive workforce. These sessions are designed for staff members to appreciate the need for a diverse skill set to enable them to work together to achieve business objectives.

Advice Shop Our successful advice shop offers signposting and career advice to individuals of all ages, operating as a drop in session or on an appointment basis. The advice shop is open every Wednesday 2pm-4pm whether you are unsure how to achieve your dream job, unable to find out what qualifications are available or just need some advice on the different options available, Chamber Training can help to point you in the right direction.

Employability Skills for Young People We offer a number of sessions to increase young people’s confidence when applying for work. Whether its CV writing or interview techniques that are required our qualified staff are available to offer support.

School Engagement Chamber Training is committed to nurturing the talent of the future by bringing together young people and local businesses to provide meaningful insights into business, jobs and careers. Offering a wide variety of activities, our schools’ packages cover three key areas - aspirations and awareness, employability & work readiness and enterprise. Focusing on ‘real life - real world’ experience, our approach informs students as to how their ambitions can be applied in the world of today and tomorrow.

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

New Skills

Coventry & Warwickshire

Skills 4 Growth

Coventry & Warwickshire Chamber Training has created a suite of accredited courses and qualifications which are 50% funded, designed to upskill, motivate and improve effectiveness and efficiency in the workplace. Courses are available at a range of levels, designed to enhance individual skills and performance in a highly practical way. Skills 4 Growth (50% funding) is available to businesses with fewer than 250 staff, based in Coventry & Warwickshire in Advanced Manufacturing, Engineering and Service Sector Industries including Health & Social Care, Hospitality and Professional Services. Skills 4 Growth will support your business to identify and address skills gaps to help you to grow and achieve your business ambitions. A skills training package will be designed to suit you and your employees’ needs. Up to 50% of agreed training costs will be funded through the Skills 4 Growth programme which supports eligible SMEs to improve workforce skills. Coventry & Warwickshire Skills 4 Growth is supported by the European Social Fund.

Coventry & Warwickshire Chamber Training offers the following courses: n ILM Levels 2, 3 & 5

n Award & Certificate in Education & Training (City & Guilds) n Health & Social Care Diplomas Levels 2, 3 & 5 n Training Assessment & Internal Quality Assurance TAQA level 3, IQA level 4 n Information Technology Diploma Levels 2 & 3 n Managing Projects in the Organisation ILM Level 5 n Coaching & Mentoring ILM Level 2 n Understanding Sales ILM Level 2 n Business Improvement Techniques ILM Level 2

Don’t just take our word for it: “Skills 4 Growth funding definitely made the course easier to access and was a great incentive for my employers to enable me to enrol. I’ve increased my skills and knowledge and brought them back into the organisation whilst my employer has benefitted not only from that but from the skills support available to local businesses. It’s a win for everyone.” Julie Faulkner - Citizens Advice, Coventry

To find out if you are eligible for Skills 4 Growth, please contact our Business Development Team on 024 7623 1122 or email enquiries @cw-chambertraining.co.uk

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

13 Chamber Membership Being the voice of business, the Chamber of Commerce represents the views and priorities reflected by member organisations across Coventry & Warwickshire. The Chamber is an important part of the local business scene, the strength of membership and range of services offered make it the most effective independent business support organisation in the region. Representing over 1,500 businesses, the Chamber is able to act in the best interests of its members to give the strongest possible representation at local, national and European government levels; lobbying for a business-friendly environment and for a reduction in the volume and complexity of business legislation. The Chamber’s dedicated team of advisers provide strategic, long-term advice to businesses. They are a key source of information, whether that is dealing with employment legislation, finding out about new markets or researching the competition. The Chamber has a range of products and services designed to help reduce day to day running costs and provide solutions to business problems that may otherwise incur the cost of seeking professional advice or assistance. Whilst you do not have to be a member of the Chamber to use the services of Coventry & Warwickshire Chamber Training, you may wish to talk to one of our staff about the benefits Chamber membership can bring you.

Chamber Membership - Essential, Corporate and Strategic Access to Chamber Membership gives you the opportunity to grow your contacts and promote your business to hundreds of local companies. It also provides a range of money-saving services and business tools that you cannot do without and provides a strong voice with government and policy makers. We’re here to help you at every stage of your business journey, whether you’re just starting out, looking to grow your business or aiming to raise your profile. To give you every opportunity to tailor Chamber membership to your business needs, there are a number of membership packages to enable you to gain the best return on investment: These include: n Essential Membership - ideal for charities, schools and businesses up to 1,000 employees n Corporate Membership - ideal for businesses who wish to engage at Director level n Strategic Partnership - ideal for businesses looking to influence and inform decision makers at local regional and national level Other benefits include: n Networking Events – Over 80 networking events held across the region every year n Chamber Protect - This provides 24 hour support and advice for all your HR, Legal, Health and Safety, Tax and VAT enquiries n Marketing – Extensive opportunities within Chamber Marketplace online showcasing your business whilst raising brand awareness n Social Media – Sharing your news through our social media platforms LinkedIn, Twitter and Facebook n Representing and Lobbying on your behalf ensuring your voice is heard To find out more about Chamber Membership contact the Business Development Team on 024 7623 1122

C&W CHAMBER TRAINING COURSE DIRECTORY

High Quality Courses, Skilled Staff, Business Success

GET READY FOR

New Skills

Bookings & Enquiries Enquiries Our staff will be happy to answer any queries you may have regarding availability of places or further information on our courses. Contact them on 024 7623 1122. Course information and dates can also be found online at www.cw-chambertraining.co.uk

Booking and Payments Book and pay online at www.cw-chambertraining.co.uk. You can also book your place over the telephone on 024 7623 1122 and please ask for a member of our Business Development Team. Confirmation will be issued on receipt of your booking. Our accounts department will issue an invoice under separate cover for the costs applicable. There is no need to include payment with your booking. Early booking discounts are available of up to 10%, if booked three months in advance (excludes higher education and e-learning). Interest free credit may be available subject to approval for courses over ÂŁ500 subject to status. All courses are subject to VAT, and where applicable, certification and registration fees.

Cancellations

Equal Opportunities

Funding

We regret that refunds will only be issued on receipt of written notification 14 days prior to course commencement.

We are committed to equality of access for all clients & staff and do not discriminate on the basis of race, gender, disability or sexual orientation.

Funding is available on occasion towards the cost of certain courses. Check with our team as to whether support is available for your business.

Contact Details T: 024 7623 1122

E: enquiries@cw-chambertraining.co.uk

W: www.cw-chambertraining.co.uk

HOW TO FIND US Coventry & Warwickshire Chamber Training n From the city centre take Exit 9 off the ring road n Take B4098 signposted Radford n After 300 metres, turn right at first set of traffic lights n Road bends sharp left n As road bends sharp right (hotel on right) go straight on n Commerce House is at the bottom on the left

024 7623 1122

enquiries@cw-chambertraining.co.uk

cw-chambertraining.co.uk

2020 Chamber Member Non-Member Duration Customer Care & Communication Customer Service Essentials £110 £135 Half Day-am Communicating Assertively £110 £135 Half Day-am Complaint Handling £110 £135 Half Day-pm Professional Telephone Techniques £110 £135 Half Day-am Professional Email Writing £110 £135 Half Day-pm Sales & Marketing Marketing - Your Key to Success £220 £245 Full Day Key Account Management £110 £135 Half Day-pm Online Marketing £220 £245 Full Day Grow Your Business through Social Media £220 £245 Full Day Website Optimisation (SEO) £220 £245 Full Day Social Media Analysis £220 £245 Full Day Management Essentials Project Management - The Basics for Success £220 £245 Full Day Finance for Non-Financial Managers £220 £245 Full Day Time Management £220 £245 Full Day Managing Change Successfully £220 £245 Full Day Appraising People & Performance £220 £245 Full Day Supervisory Super 7 Toolkit Effective Communication £110 £135 Half Day- am Training & Coaching the Team £110 £135 Half Day-pm Building the Team £110 £135 Half Day-am Motivating the Team £110 £135 Half Day-pm Managing Difficult People £110 £135 Half Day -am Understanding Discipline in the Workplace £110 £135 Half Day-pm Setting Goals and Targets £110 £135 Half Day-am Accreditation Session Suite Full Discount £700 £850 Half Days x 7 Accredited Courses ILM Level 2 Accredited £600 £600 4 Days ILM Level 3 Accredited £2,000 £2,000 29 Days ILM Level 5 Accredited £2,400 £2,400 37 Days Understanding Sales Level 2 Accredited £300 £300 Full Day Train the Trainer Introduction to Trainer Skills £400 £450 2 Full Days + reg Level 3 Award in Education & Training (City & Guilds) 495** £550** 6 Days + induction Award in Understanding the Principles & Practice of Assessment (Level 3 TAQA) £325 £350 Variable Assess Occupational Competence in the Work Environment (Level 3 TAQA) £325 £350 Variable Award in Understanding the IQA of Assessment Process & Practice (Level 4 IQA) £325 £350 Variable Award in IQA of the Assessment Processes & Practice ( Level 4 IQA) £325 £350 Variable Health, Safety & Wellbeing Health & Safety in the Workplace £175 £195 Dates on request Emergency First Aid in the Workplace (HSE Recommended) £115 £140 Full Day First Aid at Work (HSE Recommended) £220 £245 3 Full Days Certificate in Awareness of Mental Health Problems - Level 2 Accredited £450 £450 3 Full Days IT for Business Microsoft Word- Intermediate to Advanced £130 £160 Full Day Microsoft Excel - Basic to Intermediate £130 £160 Full Day Microsoft Excel- Intermediate to Advanced £130 £160 Full Day Microsoft Excel - Formulae - Top up £70 £90 Half Day-am Microsoft Excel - Data Tools - Top up £70 £90 Half Day-pm Microsoft Excel - Advanced Plus £130 £160 Full Day International Trade Understanding International Trade and Getting Goods to Market £265 £295 Full Day Introduction to Export Sales £265 £295 Full Day Import Essentials £135 £155 Half Day - am Incoterms 2020 £135 £155 Half Day-am Duty Relief in International Trade £135 £155 Half Day - am Rules of Origin & Preferential Trade Agreements £135 £155 Half Day - am Understanding Commodity Codes £135 £155 Half Day - am Understanding Export and Export Documentation £265 £295 Full Day AEO Customs Compliance £265 £295 Full Day Brexit for Importers & Exporters £265 £295 Full Day Customs Declaration Training Workshop £265 £295 Full Day Letters of Credit & Methods of Payment £265 £295 Full Day International Documentation & Customs Procedures £265 £295 Full Day UK Exports Controls & Licensing £265 £295 Full Day

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High Quality Courses, Skilled Staff, Business Success

Training & Development

Coventry & Warwickshire Chamber Training Commerce House 123 St Nicholas Street Coventry CV1 4FD T: 024 7623 1122 E: enquiries@cw-chambertraining.co.uk W: www.cw-chambertraining.co.uk

Business Representation

Coventry & Warwickshire Chamber of Commerce Chamber House Innovation Village Cheetah Road Coventry CV1 2TL T: 024 7665 4321 E: info@cw-chamber.co.uk W: www.cw-chamber.co.uk

cw-chambertraining.co.uk Coventry & Warwickshire Chamber Training is a wholly owned subsidiary of Coventry & Warwickshire Chamber of Commerce ÂŠ 2017. Information and images correct at time of going to print. All rights reserved. No part of this publication may be produced, reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of Coventry & Warwickshire Chamber of Commerce Training.

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