Cook Emotional Intelligence at Work ILT v3

Emotional Intelligence at Work COURSE OUTLINE

WELCOME Welcome to the Emotional Intelligence at Work program. This course was designed for leaders like you to provide you with enhanced skills for use during all your workplace interactions. Emotional intelligence is the capacity to understand and manage your emotions. The skills involved in emotional intelligence are self-awareness, self-regulation, motivation, empathy, and social skills.

Embracing the nuances of human emotion in the workplace can have pragmatic benefits, such as better collaboration among employees and a happier workplace. Every day we make emotionally charged decisions: we feel plan A is better than plan B and we sometimes make choices based on our emotions or gut feelings. For emotional intelligence to be effective, it must start with yourself. You cannot distill or enhance other people’s well-being, improvement and sense of self without first understanding how you operate on an emotional level. What distinguishes leaders is usually their level of emotional intelligence and self-awareness, and it is those skills which help to develop a more effective workplace.

YOUR JOURNEY STARTS HERE © 2020 Starfish vILT

January 19th, 2022

4-hour In-person Session: Emotional Intelligence at Work Objectives of the Session: • • • • •

Explore your communciation style (Extended DiSC Assessment) Learn what empathy is and how it is perceived by others Understand the components of emotional intelligence (EQ) and the role it plays in the workplace Explore your personal emotional intelligence and learn tactics to improve areas of deficiency Apply core concepts to current workplace situations and create action plans to become more self and socially aware

© 2020 Starfish vILT

PREPARE FOR THE SESSION: Emotional Intelligence at Work •

Complete your Extended DISC Assessment: • • • • •

• •

Click here to take your assessment online Enter Access Code: ENG-CookEI Download and print out your report once it has been emailed to you Read through your report, paying specific attention to pages 4, 5, 6, 10, 11, 12 (answer the questions),15 16 (answer the question), and 17 Please bring your report with you to the session on January 19th

Read the article: “The Importance of Emotional Intelligence in Business” Watch the video below: “Daniel Goleman Introduces Emotional Intelligence”

© 2020 Starfish vILT