Chamber Profile Magazine Autumn 2025

The University of Exeter has worked in partnership with employers since 2016 to develop and deliver industry approved apprenticeship programmes. Our collaborative approach to Degree Apprenticeships seamlessly integrates real-world experience and research-led teaching, empowering learners to thrive and organisations to grow.

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A suite of new engineering programmes and a new digital marketing course are in development. There will also be new leadership and management courses launching next year. All our new programmes are listed on our website.

If you are interested in learning more about new and current programmes, please contact us: degreeapprenticeships@exeter.ac.uk

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FIRST WORD

Chamber Interim Chief Executive Richard Marsh’s Autumn Profile round-up

MEMBER NEWS

South Devon College launches state-of-theart Clean Energy Centre

Babcock blueprint sparks new era for Plymouth and Freeport

PUSHED is certified to deliver: Animation with standards

LSIP Summer Report: Building a future-fit workforce for our region

Pictures from this quarter’s Devon Chamber and member events

A warm welcome to all our new Devon Chamber members

SECTOR FOCUS

BUSINESS SUPPORT Celebrating 25 years of Cornerstone Vision

INSURANCE Supporting SMEs to offset rising operating costs

RECRUITMENT Why human connection is at the heart of recruitment

IT Nexus Open Systems talks AI and cybersecurity on ITV Westcountry

EMPLOYMENT Employment Rights Bill: The Government’s Roadmap

TRAVEL Loganair launches Southampton base and new routes from October

MOTORING Helen Hoskin test-drives the new MGS5

CHAMBER PEOPLE

Olivia Heale, Membership and Events Administrator Apprentice at Devon Chamber

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Front cover: Devon Business Awards

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FIRST WORD

Welcome to the autumn edition of Profile - which I’m delighted to say is being produced in partnership with the University of Exeter.

The University plays a vital role in our region, not only as a globally respected centre of teaching and research, but as a key driver of innovation, enterprise and skills.

With a strong focus on sustainability, technology and collaboration with the business community, the University of Exeter is helping shape the South West’s economic future.

From groundbreaking work in artificial intelligence to supporting high-growth startups, their impact is felt far beyond the lecture theatre.

This packed edition features a section that focuses solely on Exeter and, in particular, the city’s thriving Business Support Services sector.

We were lucky to get the opportunity to celebrate with so many of you at our Summer Bash and Exeter Impact Awards, powered by Optimising IT.

The sold-out event had everything from sunshine and surprise performances to DJ cameos - and was the perfect way to toast the individuals, businesses and groups who are making such an impact in Exeter and the greater area.

Our attention now turns to the 2025 Devon Business Show, which returns to the Plymouth Life Centre this October.

Headline partners for this year’s Show will again reflect the Chamber’s three strategic priorities, with City College Plymouth, YGS Landscapes Ltd/Societree and Destination Plymouth on board as our respective ‘People & Skills’, ‘Planet’ and ‘Purpose’ partners.

I’d like to say a huge thank you to all our

incredible partners and exhibitors, without whom events like this would not be possible. And I’m thrilled to reveal that nearly all of the 116 stands have already been secured, with only limited opportunities remaining.

This Profile also looks at the Devon & Somerset Local Skills Improvement Plan’s Summer 2025 Progress Report - which outlines how employers, educators, and regional leaders are transforming the skills system to meet the future head-on.

Finally, don’t forget to check out our Social Diary for brilliant photos from our own events and yours, plus expert insights from our valued patrons, partners and members.

It’s a great reminder of the breadth and diversity of our Chamber Family - and the incredible work being done across Devon to connect, grow and succeed.

Our Chamber Family has a packed programme coming up in September and October - and beyond - and we look forward to seeing even more of you in the coming months.

Interim CEO Devon Chamber of Commerce

RICHARD MARSH

SOUTH DEVON COLLEGE LAUNCHES STATE-OF-THE-ART CLEAN ENERGY CENTRE

Businesses and leaders from across the South West joined together to celebrate the launch of South Devon College’s new state-of-theart Clean Energy Centre, a regional centre of excellence for clean energy technologies and training.

Local dignitaries, employers and stakeholders connected with staff at the grand launch event of the new facility and were given an insight into the cutting-edge training equipment and facilities used to upskill new and existing workforces in emerging clean energy solutions.

The new centre, created using £1.5 million funding from Devon County Council and Torbay Council’s Devolution Deal, is now a central hub for businesses across the South West to upskill a new and existing workforce. It will also host training curriculums for students enrolling on green energy technology courses, learning on modern equipment such as air source and ground source heat pumps, solar thermal and EV chargers.

Karl Tucker, Chair of Yeo Valley and Chair of the Great South West, welcomed guests and

officially opened the Centre. He highlighted the importance of developing and educating a workforce in future technologies: “This new Clean Energy Centre is a clear example of how the Great South West region is leaning into its strengths. As a region, we have a compelling offer to the UK and the world based around our core strengths of the three securities that are vital to our nation - energy, defence, and food.

“This Centre sits firmly in that energy strand and will help us in developing the expertise and workforce we need, to lead on the delivery of clean and sustainable power.

“We will need thousands of people across the UK who can install and service heat pumps, service electric vehicles, fit solar panels, retrofit buildings and manage increasingly smart energy systems. These will be some of the key jobs of the future but they are also jobs that exist right now that we are struggling to fill.

“That is why this Centre matters. It’s not just a building - it’s a response. A response to an increasing climate emergency, to a current and future skills gap and to a huge opportunity for our region.”

The UK Government has set a Net Zero target for 2050, which includes reducing emissions by 45% and achieving 95% lowcarbon electricity, as well as having a goal of installing 600,000 electric heat pumps a year by 2028 – all great news for our cleaner environment,

but the emerging technologies involved in achieving this are still relatively new and the workforce needs upskilling in order to deliver these aims.

The Clean Energy Centre will be at the forefront of driving this training forward and, thanks to the newly-installed market-leading facilities, is uniquely placed as the South West’s focal point for emerging clean energy technologies. Guests were given tours of the ACS Research Centre and two new workshops - specialising in plumbing and electrical - and introduced to each piece of equipment by staff from the College’s construction team who will be delivering the new courses.

Exeter College has been officially recognised by The Sunday Times as one of the UK’s Best Places to Work

Exeter College is proud to announce that it has been recognised as one of The Sunday Times Best Places to Work in the UK 2025, in the Big Organisation category. The prestigious accolade celebrates the best workplaces across the country and highlights employers that lead the way in creating outstanding employee experiences.

The Sunday Times Best Places to Work list is the UK’s biggest survey of employee engagement, complied in partnership with workplace expert WorkL, spanning a raft of sectors, sizes and locations throughout the UK.

The College was ranked, in the nationwide survey that honours and celebrates the

UK’s top employers, against a six-step framework including: reward and recognition, instilling pride, information sharing, empowerment, wellbeing and job satisfaction.

One of the key strengths highlighted by Exeter College staff was their sense of pride for working at the college achieving an excellent score in this category.

Other impressive highlights from the survey includes high scores against the following areas: staff enjoying their job, feeling their work is worthwhile and having a good relationship with their manager.

John Laramy, Exeter College Chief Executive and Principal, said: “We are incredibly proud to

be named a Sunday Times Best Place to Work 2025. This award is a testament to the amazing people who make Exeter College such a special place — our dedicated staff, who work with passion, pride, and a commitment to excellence every single day. Our vision is to be an exceptional college and we believe that creating an environment

where our colleagues feel valued and empowered is key to our success, and we’re honoured that this has been recognised on a national level.”

BABCOCK BLUEPRINT SPARKS NEW ERA FOR PLYMOUTH’S CITY CENTRE AND FREEPORT

Plymouth City Council has hailed Babcock International Group’s Defence Dividend Blueprint as a game-changing investment that will supercharge the city’s economy, skills base, and regeneration ambitions.

Cllr Tudor Evans, Leader of Plymouth City Council, said: “This is a really significant moment for Plymouth and I’m absolutely thrilled. Babcock’s plans to bring over 2,000 people into the heart of our city centre will have a huge ripple effect - not just in terms of jobs, but in how people live, eat, shop, and enjoy the city. It means more people living locally, supporting our cafés, restaurants, shops, and cultural venues, and helping to create a vibrant city centre economy.

"This

relocated to a new site in Plymouth’s city centre. This move is designed to bring highvalue employment into the heart of the city, supporting local businesses and services, and contributing to the vibrancy and long-term prosperity of the area.

Cllr Evans added: “This fits perfectly with our ambitions to transform Plymouth’s city centre into a thriving economic and cultural hub. We’re not just talking about retail

significantly boost the city’s STEM capacity, helping to meet growing demand for skilled engineers and technicians in both the defence and civil nuclear sectors.

Within the Plymouth and South Devon Freeport, Babcock also plans to establish an Integrated Logistics Hub and an Advanced Manufacturing Facility. These developments will:

• Create new, high-skilled jobs

• Support supply chain resilience and innovation

• Maximise the benefits of Freeport status for the local economy

• Free up critical space at the Devonport dockyard for operational excellence

new facility will significantly boost the city’s STEM capacity, helping to meet growing demand for skilled engineers and technicians in both the defence and civil nuclear sectors."

“Alongside the new Capability Centre, the dedicated Centre for Engineering and Nuclear Skills, and the facilities within the Freeport, this is a real show of confidence in Plymouth’s future.”

The Blueprint outlines a proposed Capability Centre for over 2,000 Babcock personnel

anymore - we’re creating a modern, mixeduse city centre where people can live, work, learn and enjoy. Babcock’s investment will be a powerful driver of that transformation.”

In addition, Babcock’s blueprint includes the creation of a dedicated Centre for Engineering and Nuclear Skills. This new facility will

Cllr Evans added: “The Freeport is already proving to be a gamechanger for Plymouth. Babcock’s commitment to expanding within the Freeport zone shows how we’re attracting major investment and unlocking new opportunities for growth.

“This is the defence dividend in action. It’s about securing our national and economic future - right here in Plymouth. We’re proud to be working with Babcock to deliver a brighter, more prosperous future for our city.”

YOUR PEOPLE DON’T RESIST CHANGE, THEY RESIST OUTDATED LEADERSHIP

By Oliver Thompson, Director of Revolution at the Smart Working Revolution

We’ve all heard it: “People just don’t like change.” But what if that’s not the truth? What if your people aren’t resisting change - they’re resisting outdated, top-down, control-heavy leadership that belongs in a 1990s management textbook?

Neuroscience has something to say here. The SCARF model (Rock, 2008) tells us our brains treat social threats, such as change, the same way they treat physical ones. The real culprits? Uncertainty, lack of autonomy, and perceived unfairness. Not the change itself.

So, when your team meets your new initiative with crossed arms and stony silence, ask yourself: Is the idea really the problem, or is it how it’s being delivered?

Let’s throw some stats in the mix. A McKinsey study revealed that 70% of change efforts fail, with poor leadership being a major contributor. Gallup found that 85% of employees aren’t engaged at work, and the biggest driver of that disengagement was leadership style.

Now, here’s the good news: modern

leadership is learnable. It's human. It's built on trust, psychological safety, and shared purpose, not control. When leaders shift their style to include collaboration, clarity, and compassion, resistance melts.

Giving teams clarity (Certainty), input (Autonomy), a voice (Status), and a sense of belonging (Relatedness) activates reward circuits in the brain. Change then feels like a challenge to lean into, not a threat to avoid.

Real transformation doesn’t come from slick slide decks or top-down memos. It comes from leaders who ask, “What do you need to thrive through this?” rather than “Why aren’t you on board yet?”

At the Smart Working Revolution, we help leaders reframe their approach. The SMARTER framework focuses on People, Purpose, Process, and Performance, not just profits. Because when your people feel psychologically safe and involved, they drive the change themselves.

Change isn’t the problem. Outdated leadership is. Let’s lead smarter.

Ready to stop blaming the workforce and start evolving your leadership? Join our upcoming leadership development session or book a free Smart Audit for your team. Let’s discover what’s truly hindering progress and fix it, together.

Follow The Smart Working Revolution on LinkedIn for weekly leadership tools, culture and strategy tips, smarter working nuggets, and the occasional rant about fax machines still existing in 2025.

CERTIFIED TO DELIVER: ANIMATION WITH STANDARDS

By Pushed, animation specialists based in Devon

As part of our ongoing commitment to quality and sustainability, we’re proud to announce that PUSHED has recently undergone its annual audit and successfully continued to achieve ISO 9001 (Quality Management) and ISO 14001 (Environmental Management) certification. It’s no small feat, especially for a tight-knit creative company of just five people, and even more so in a non-manufacturing sector like ours. So, what do these certifications mean?

ISO 9001 is the international standard for quality management systems. It ensures that we consistently deliver services that meet customer and regulatory requirements. For us, it’s helped sharpen our processes, improve communication, and provide clarity across every stage of production. It means if someone were to go under a bus (as the saying goes!), the rest of the team would know exactly where we are with any client or project, no scrambling, no guesswork, just solid systems.

ISO 14001 focuses on environmental management. It supports our ongoing efforts to reduce waste, improve efficiency, and operate sustainably. We’ve long ditched single-use plastics in favour of proper crockery, we recycle everything from paper to printer cartridges, and we make considered choices about suppliers and materials, all small but meaningful steps that, together, reduce our impact.

We chose to go for both standards because we care about the work we do, how we deliver it, and the legacy we leave behind. These

accreditations back that up with evidence, showing our clients and ourselves - that we’re serious about quality and responsibility.

Celebrating our 20th Business Birthday in December 2025, PUSHED creates 2D and 3D animated content from our studio in Plymouth. From explainers of processes to education, social media content, event graphics, promo videos and TV/online ads we bring ideas to life in ways that live-action sometimes can’t. Animation is engaging, memorable, diverse, cost-effective to update and stay relevant, and endlessly adaptable, ideal for today’s multichannel world.

Whether you’re launching a product/service, explaining a complex idea, or just want to make a strong first impression, our animations ensure you’re seen, understood, and remembered. Through ISO-backed systems and strong creative vision, we offer business messaging support that’s structured, sustainable, and smart.

Every business needs an animation - they just don’t know it yet!

For more about what we do, visit: www.pushed.co.uk

COLLABORATIVE CAPACITIES

We design and facilitate the meeting so you can participate.

• Need to host a roundtable, a conference, or an away day and wish you can actually enjoy the event rather than also run it? Talk to us.

• Can your team do with a refresher training in collaborative working or inclusive practice? Talk to us.

• Wondering how to energise your team to be more creative? We believe that the time for innovation is always and the team for innovation is everyone.

Talk to us.

We work with businesses, research organisations, government offices and charities. We get people to talk and listen to each other, to articulate their shared vision and achieve it through actionable outputs. We start by listening to you, and co-develop the event that will help you most.

Our website is full of case studies: www.collaborativecapacities.com

Talk to us to learn how we can help you: talktous@collaborativecapacities.com

CHAMBER FOCUS: Exeter Business Support Services

POWERING TRANSFORMATIONAL CHANGE

With the University of Exeter

At the University of Exeter, we believe that when universities and businesses work together, real change becomes possible. Through Exeter Innovation, our business engagement and innovation division, we connect organisations with the expertise, resources and support needed to navigate change and drive meaningful impact.

Businesses come to us to access research, develop their workforce, bring new ideas to market, and strengthen their sustainability. We're proud to work with partners across Devon, supporting everything from early-stage ventures to global companies tackling urgent societal challenges.

Bringing expertise to realworld problems

Working with our academic community means having access to some of the brightest minds in the UK. We collaborate with organisations to apply that knowledge to real-world problems; whether that's through consultancy, contract research,

student placements, or longerterm strategic partnerships.

This might involve helping a business enhance its environmental reporting, advising on product development, or providing specialised insights on a complex policy challenge. Our researchers regularly support organisations through evidence-

partners, offering access to specialist equipment and support.

This includes VSimulators, which enables the study of human responses to motion and environmental changes, supporting immersive training, research, and product validation in a safe, controlled, and highly adaptable setting. Our Digital

"What unites projects is a shared focus on practical, impactful outcomes, grounded in research but shaped around your needs."

based analysis, advisory group participation, and expert input.

What unites projects is a shared focus on practical, impactful outcomes, grounded in research but shaped around your needs.

State-of-the-art research facilities, open to business Innovation relies on the right environment. It needs space to develop, tools to experiment with, and the right environment to test ideas. That's why we open our research facilities to external

Humanities Lab enables creative and heritage organisations to work with 3D scanning, virtual reconstructions and digital storytelling. Our Centre for Life Sciences Technologies unites advanced capabilities in bioimaging, cytometry, mass spectrometry, and sequencing offering integrated technology platforms and expert support to help industry partners drive innovation in diagnostics, biotechnology, and applied health research.

Building skills, confidence and capability

People are at the heart of every organisation, and developing their skills is one of the most effective ways to support growth and innovation. At Exeter, we offer a growing portfolio of professional education programmes to help businesses thrive.

We’re proud to provide more Degree Apprenticeships than any other Russell Group university, built on strong partnerships with employers. These programmes combine learning with realworld experience, helping develop a motivated, futureready workforce. We offer both established and bespoke pathways, with flexibility to meet organisational needs. Funded through the Apprenticeship Levy, they provide a cost-effective way to build skills in areas such as digital technology, engineering, and healthcare.

The Help to Grow: Management course is designed for small business leaders looking to the next stage. For those in larger

Exeter Innovation Team

organisations, our Responsible Leadership programme supports decision-making that's ethical, inclusive and future-focused. The Circular Economy Masterclass and its related Deep Dives is ideal for teams working to embed Circular Economy principles into their organisations.

Artificial intelligence is another area where businesses are seeking clarity and capability. We're proud to be at the forefront of this conversation, both through executive education and initiatives like the Devon AI Summit, which took place this summer.

Your science partner for a sustainable future

Exeter is home to over 1,500 climate and environmental experts, including many of the world's most influential climate scientists. Through our Green Futures Solutions initiative, we help businesses to access this expertise, tackle complex sustainability challenges, and lead with confidence.

Whether you're just beginning your sustainability journey

or looking to refine a mature strategy, our team can help you reduce your carbon emissions and impact on nature, build resilience against climate risk, and set the standard in your sector by embracing sustainable practices –from circular economy to naturebased solutions.

We work with organisations of all sizes – from regional SMEs to the National Trust, Howden insurance, and J O Hambro Capital Management – with an approach that’s grounded in science, tailored to your goals, and delivered with practical, hands-on support.

Bridging research and business through collaborative placements

Knowledge Transfer Partnerships (KTPs) offer a dynamic way for organisations to work with us. These are structured collaborations that allow a business to bring in new knowledge and expertise from the University, supported by a graduate working full-time within the organisation.

We're the leading KTP partner in the South West, with a 95% funding success rate and national recognition for our impact and technical excellence. Whether you're developing a new product, reshaping a service or embedding long-term capability, a KTP can be a transformative experience.

Supporting regional start-ups Innovation needs room to grow. That's where our business acceleration support comes in.

The Exeter Innovation Accelerator, based at Exeter Science Park, is designed for start-ups with big ambitions. We provide expert mentoring, workshops, investor introductions and a supportive community to help founders build sustainable, high-impact ventures.

For those at an earlier stage, our Innovation Hub in Exeter city centre offers pre-accelerator support, helping entrepreneurs refine their ideas and take the first steps towards building a business.

Let's work together

At Exeter, we believe universities should be active partners in their regions, not just

places of learning, but engines of progress. Through Exeter Innovation, we work closely with businesses every day to unlock potential, share knowledge, and shape a future that's greener, healthier, and fairer.

If that's something your organisation would like to be part of, we'd be delighted to hear from you.

For more information, visit: www.exeterinnovation.com

Brocklehurst,

Deputy Vice-Chancellor

Engagement

for Business

and Innovation, University of Exeter

Stuart

Devon AI Summit

CHAMBER FOCUS: Exeter Business Support Services

DEVON'S PREMIER CONFERENCE AND EVENTS DESTINATION GALLOPS AHEAD

Searching for an event venue that offers more than just space? Look no further than Exeter Racecourse and Conference Centre. With impressive recent growth and prestigious new bookings, the centre reinforces its status as the South West's premier events destination. Their unwavering focus on unparalleled experiences drives this success.

The centre consistently welcomes highprofile events. Alexis Bowater OBE, co-founder of the Westcountry Women Awards, recently endorsed the venue: "The combination of easy access, fantastic views, and the unwavering support from the team, who genuinely provided expert care and attention, made for a truly empowering and productive event. We couldn't have asked for a better environment for our attendees."

"The momentum generated is a direct result of the hard work and client-first approach of our entire team," says Jack Parkinson, general manager of Exeter Racecourse. "We provide bespoke packages and are committed to ensuring every event is executed flawlessly. This means less stress for you and more impact for your attendees."

This isn't an isolated success. Exeter Racecourse hosts diverse functions, from intricate medical roadshows to dynamic corporate training sessions and vibrant networking events, always transforming any vision into a successful reality. Your event can benefit from this proven versatility and expertise.

With 23 rooms offering racecourse views, the venue comfortably accommodates two to 300 delegates. It also provides ample free parking and opportunities for outdoor team building, offering excellent space for outdoor networking.

Jo Kingston, head of conference and events sales, adds: "Clients regularly commend us on our easy accessibility, the stunning backdrop of the Devon countryside, and our dedication to creating truly bespoke event experiences. Positive feedback reinforces that expert care and attention to detail are what set us apart." Choosing Exeter Racecourse means securing an ideal event space and gaining a partner truly invested in your event's success.

Boasting modern, flexible facilities tailored to your needs, the conference centre's strategic location offers effortless access from major transport links. The picturesque Devon countryside provides a unique and inspiring setting, transforming any occasion from ordinary to truly memorable, sparking creativity.

Exeter Racecourse and Conference Centre is clearly galloping ahead as Devon's premier choice.

Book Your Christmas Party!

Create a memorable Christmas experience for your team or friends at Exeter Racecourse and Conference Centre. At just £46 (inc VAT)

Mark Your Calendars

Thursday, October 9: Racing Returns! (Newton Abbot ticket holders get £10 entry!)

Tuesday, October 21: Best Mate Chase Day (Bring your best mate for FREE!)

Friday, November 7: BetMGM Haldon Gold Cup (Devon’s richest raceday, celebrating 200 years of the Gold Cup.)

Monday, November 17: Pricedup Afternoon Racing

Sunday, November 23: Charity Raceday for Devon Air Ambulance

Friday, December 5: Elf Raceday for Exeter Leukemia Fund (Dress up in the spirit of the season for a free first drink!)

Thursday, December 18: Pricedup Christmas Cup Raceday (On-the-spot prizes for most stylish!)

Wednesday, January 1, 2026: Pricedup New Year’s Day Racing (Kick off the year with Devon’s greatest tradition!)

per person, your festive evening includes an arrival drink, a delightful three-course meal, and vibrant DJ entertainment. As a bonus, each attendee receives a complimentary ticket to a future raceday (excluding Haldon Gold Cup and New Year's Day racing).

Availability: Saturday, December 6th; Thursday, December 11th; Friday, December 12th; and Saturday, December 13th.

Premier Raceday Hospitality

Private boxes on a raceday provide everything a racegoer desires for a truly special day. Perfect for corporate events or celebrating milestones, you'll benefit from the best views, amazing food, and unique networking opportunities. The racecard is an excellent ice-breaker – chat about the horses, your business, and simply enjoy the dining, watching, and cheering throughout the day. From just £85 (inc VAT) per person.

EXETER COLLEGE RANKED 2ND NATIONALLY FOR CONSTRUCTION STARTS AMONG GENERAL FE COLLEGES

Exeter College is proud to announce its ranking as 2nd in the country among General Further Education (FE) Colleges for construction programme starts in the first half of this year (Q1 & Q2 data). This underscores the College’s role as a national leader in skills development, evidenced in 2022 by Ofsted's ‘Strong’ grading.

Central to this success is the College’s collaboration with local employers and schools. By co-designing skills programmes tailored to regional needs, the College has broadened learner opportunities and supported businesses in developing a talent pipeline. A recent example is their partnership with Building Greater Exeter and the Ted Wragg Trust, which provided Year 10 students with industry experience at a Vistry construction site.

“We are now among the top providers of construction apprenticeships in the country, and that wouldn’t be possible without our partners,” said Mike Blakeley, Executive Director of Partnerships and Apprenticeships at Exeter College.

The College has seen a record number of apprenticeship applications from 16 to 18 year olds, a clear sign that young people see construction as an attractive career path.

At a launch event at the College for Foundation Apprenticeships, Persimmon Homes South West Managing Director, Dan Heathcote, said:

“By working closely with local education and training providers, we’re helping to create real opportunities for young people to build successful careers in construction."

Employers are incentivised to grow their apprenticeship provision, with many using the £2000 employer grant for Foundation Apprenticeships, a scheme supporting new talent.

Willmott Dixon also supports the scheme and hosted the launch event. Sophie Dyer, Senior Build Manager for Willmott Dixon, commented; "Foundation Apprenticeships are a fantastic opportunity for young people to take their first step into the world of work while continuing to learn."

retrain with A free skills Bootcamp

Foundation Apprenticeships are a level 2 qualification that aims to help younger people gain technical knowledge and skills.

Year 10 Ted Wragg students out at the Vistry site near Marsh Barton.

A LOCAL VIEW OF EXETER’S ECONOMIC LANDSCAPE

As many businesses reach their half-year point, I thought I’d take a peek under the bonnet of Exeter’s economy to see how local firms are faring and how they can best position themselves to ride out and succeed in what remain turbulent times.

Having lived in Exeter for nearly 35 years and worked here for more than 25, I’ve witnessed the city evolve from what felt like a large village with a magnificent Cathedral and University into a dynamic hub for business and entrepreneurship - a driving force for growth in Devon.

Alongside those two iconic institutions, we have an outstanding further education offer in Exeter College, where I’m proud to serve as a Governor. The city also boasts marquee retailers like John Lewis and IKEA, a Premiership rugby team in the Chiefs, a full Science Park and a growing tech scene, including numerous, exciting university spin-outs. I am particularly pleased to see Exeter Airport

of slight volume declines and valuation pressure but there’s optimism for increased activity later in the year. This is driven by continued interest from foreign buyers and private equity firms seeking to invest in Exeter and the wider South West, together with the active regional investment funds supporting startups and business growth.”

Jon Sparkes, Corporate Tax Director

Businesses are facing multiple challenges - with rising input costs from energy and food to National Minimum Wage and higher Employers’ NI -but feeling squeezed with limited scope to pass these increases on in whole or part. Sectors reliant on discretionary spending are particularly exposed.

rebounding well after Flybe’s demise, with new routes including connections to Amsterdam’s global aviation hub.

Exeter remains a great place to do business, which may explain why it has traditionally felt more resilient in the face of broader

"Exeter remains a great place to do business, which may explain why it has traditionally felt more resilient in the face of broader political and economic pressures."

political and economic pressures.

However, given the gloomy national backdrop, with sluggish growth, high taxation and persistent inflationary pressures, we can’t afford to be complacent.

To better understand the current picture, I asked a few of my Exeter colleagues for their perspectives:

Alison Watts, Head of Corporate Finance

“Exeter remains active in dealmaking, supported by strong local corporate finance expertise. Q1 followed the national trend

“Businesses continue to navigate shifting tax legislation, from rising NI costs for the business itself, to changes in CGT and IHT reliefs affecting business owners. The key in dealing with any of these changes is to plan early and to stay on top of the changes that are taking place. Exeter’s innovative and techdriven businesses still benefit from R&D tax relief, less generous than before but still one of the most valuable incentives. More generally, the tax system remains complex and businesses should always seek early advice to ensure they do not have any nasty surprises.”

Chris Hill, Business Services Partner

“Overall, the local business environment feels flat. Construction is struggling under higher stamp duty and staffing remains tough, especially for Exeter’s leisure and tourism sector, partly due to fewer EU workers. Finding skilled talent is also a challenge. On the upside, we’re seeing more young people choosing to stay in the region post-study.”

I echo many of these points.

The greatest threat, however, to businesses in Exeter (and elsewhere) I feel may be the lack of visibility around the future direction of the economy and government policy. Business owners crave clarity and certainty to plan. This may explain the recent survey cited by the Institute of Chartered Accountants in England & Wales which shows business confidence at a threeyear low.

Still, perspective matters. Exeter does seem to buck the national trend and does have considerable advantages for a business operating and selling here. Many of our clients here are doing well - typically those with a clear niche and a sound business model, allied with the right support from their advisors.

Getting the basics rightmanaging cash flow and having a robust business plan, with contingencies built in - remains critical. And so does having the right advisors.

Our clients can benefit from not only the Westcotts Exeter team members featured, who cover a very wide range of services for SME clients, but also the connections we have into the wider Exeter business community. This ensures our clients have the best advice, when they require it, to enable them to make effective business decisions.

Patrick Tigwell, Partner and Joint Head of Exeter Office, Westcotts Accountants

Meet our Exeter Team

With a personal and local service, our Exeter team builds trusted relationships and delivers clear, expert advice shaped around your needs From start-ups to established organisations, we support individuals and businesses across a wide range of sectors. Friendly, experienced and forward-thinking, we’re here to help you grow, every step of the way

Shona Godefroy

As Managing Partner, Shona leads Westcotts’ strategic direction with audit expertise and a people-first approach, supporting growth across clients and teams

Chris Hill

Provides strategic support across accounting and tax, with expertise in manufacturing, R&D, and succession planning for growing businesses

Tigwell

Exeter lead Partner specialising in accounts, tax planning and business advice for SME entities, across all sectors and with a ‘cradle to grave’ approach

Alison

Watts

Becky Hayes

Lisa Lane

Specialises in trusts, estates, inheritance tax and probate, supporting private clients with sensitive and complex tax planning needs

Leads our Corporate Finance team, advising on succession planning, growth strategies, acquisitions and exits across a wide range of sectors

VAT and SDLT specialist with 20+ years’ experience advising businesses, charities, and individuals on complex transactions across the South West

Paul Webb

Advises on personal tax with a focus on international issuesresidence, remittances, double taxation and the foreign income/gains regime

Will Mudd

Advises on business acquisitions, exits and company valuations with a strong track record in the owner managed business and private equity sphere

Jon

Sparkes

Offers nearly 30 years’ experience in strategic corporate tax advice for owner-managed businesses, corporates, and not-for-profit organisations

Patrick

DISCOVER THE POWER OF WORK-LIFE BALANCE WITH DEVON WORK HUBS

Home can be hectic. The office, overwhelming. That’s why more people are blending how, and where, they work.

Devon Work Hubs offer flexible, professional spaces across the county, giving you the freedom to focus, meet and network with others, and rediscover your motivation. Whether you're working remotely, running a small business, or part of a hybrid team, hubs can help you manage distractions and create a space that works for you.

This isn't about replacing the home or office, it's about variety. A change of scenery can boost wellbeing, sharpen your thinking, and open up huge opportunities. Located all across Devon, near beaches and close to beautiful countryside, you can finish a productive day and then enjoy Devon's delights.

With over 20 hubs to choose from, there’s a Devon Work Hub that's perfect for you. Work well. Live better. www.devonworkhubs.co.uk

Hot Desks • Meeting Rooms • Office Space

BRETBURO: MY SUCCESS IS YOURS

Are you looking for a reliable virtual assistant who thinks ahead, communicates clearly and takes pride in your business like it’s their own? You are in the right place.

BRETBURO founded in Brest, France remotely delivers bilingual administrative support, business maths, logistics assistance and customer service. Entrepreneurs, professionals, SMEs who value discretion and efficiency will appreciate the personalized packages tailored to their business.

Whether it's behind the scenes support or interaction with clients, we are the partner that makes business easier.

Don’t wait until you’re near a burnout. Delegation isn’t a luxury, see it as a strategy. BRETBURO gives you the opportunity to work smarter not harder.

For more information, email Bretburo at: contactbretburo@gmail.com www.bretburo.com/english-version-1 calendly.com/contactbretburo +33 07

Based in Brittany, France, Alicia is a bi-lingual virtual assistant with over 15 years experience in administrative missions. Her work supports independent professionals, small business owners & startups, freelancers & digital nomads and companies looking to expand into french seeking markets.

A PREMIER DESTINATION FOR BUSINESS EVENTS AND CORPORATE RETREATS

For businesses seeking a venue that blends professionalism with a setting designed to inspire, the Buckfast Abbey Conference Centre stands out as a premier choice. Whether you’re hosting a high-level conference, leadership training seminar, corporate dinner, or executive retreat, every event is managed with precision and delivered with excellence by a dedicated team of experienced professionals.

At the heart of the venue is a recently refurbished Schiller Hall, now capable of welcoming up to 130 delegates. With its mezzanine level, outdoor terrace, and expansive views across the river and landscaped grounds, it offers a striking backdrop for impactful presentations and memorable networking opportunities. The spacious atrium, featuring a raised roof that floods the interior with natural light, enhances the sense of openness and connection throughout.

The Conference Centre offers seven flexible meeting rooms, fully equipped to cater for everything from intimate strategy sessions for four to larger collaborative events. Accessibility is built in throughout, ensuring comfort and inclusivity for all attendees.

For multi-day conferences or corporate retreats, the venue provides a range of on-site accommodation options. Business guests can choose from a 32-bedroom hotel, self-catering apartments, or a large 50-bed building designed for groups. For those looking to combine professional development with personal reflection, monastery-style accommodation is also available for individuals, couples, and groups.

With extensive outdoor space, ample free parking, and an environment that fosters focus and collaboration, the Conference Centre delivers more than just a meeting

location—it offers a unique opportunity to bring people together, inspire innovation, and achieve business success in a setting unlike any other.

Easily accessible from Exeter, Plymouth, Buckfast Abbey is conveniently located just off the A38 Devon Expressway. Ample free parking. Talk to us about your next event on 01364 645530.

5 Hidden Pain Points That Quietly Undermine Your Business

In fast-growing or organically developed businesses, subtle issues often go unnoticed — yet they erode efficiency, morale, and profit.

At Improved Ways, we repeatedly see these five pain points:

• Inconsistent Work Practices Without standardised processes, quality varies, rework increases, and complaints rise.

• Weak Risk Management

Reactive approaches leave safety, environmental, and legal risks unmanaged.

• Compliance Gaps

Outdated documentation and poor traceability threaten audits and certifications.

• Wasted Time and Resources

Hidden inefficiencies — from energy waste to rework — drain profits silently.

• Lack of Accountability

Unclear roles lead to delays, blame, and poor performance visibility.

The good news? These are all solvable. With the right systems and support, your business can grow stronger, not just bigger. Let’s talk — before small issues become costly problems.

Balazs Bagi Director

Discover how implementing robust Quality, Environmental, Occupational Health and Safety, and Energy (QHSE&E) management systems can elevate your productivity, ensure compliance, and boost profitability, regardless of your industry sector. Your trusted partner, Improved Ways.

balazs.bagi@improvedwayslimited.co.uk

Apply ISO systems to boost your bottom line

Ride for Precious Lives is Children's Hospice South West's annual sponsored cycle, covering over 200 miles through challenging, yet breathtaking, scenery raising money for short and precious lives.

The route encompasses our 3 children’s hospices with these visits being inspirational to all those riding. The route begins at Charlton Farm in North Somerset, visits Little Bridge House near Barnstaple and finishes at Little Harbour near St Austell. This unique event is aimed at cyclists who can commit to riding 70 to 80 miles each day, are you up for

the challenge?

Ride for Precious Lives is a truly unique event and a must for any keen cyclist! The event attracts businesses from across the South West taking part each year as a part of their Charity Of The Year fundraising or as a team builder.

Join us for Ride for Precious Lives 2026!

Sign up before 30 September 2025 and save 20% (save 10% after this date). www.chsw.org.uk/ride

Only 50 spaces remaining!

Headline sponsor

LAUNCH OF PACK & SEND PLYMOUTH - A NEW ERA OF SPECIALIST SHIPPING IN THE SOUTH WEST

Pack & Send, the internationally recognised logistics and specialist packing brand, is proud to announce the official launch of its newest service centre in Plymouth, Devon.

Situated in a dual-purpose industrial and customer-friendly facility, Pack & Send Plymouth is set to redefine the logistics landscape across the South West by providing unrivalled expertise in the secure packing, handling, and shipping of items that are fragile, large, awkwardly shaped, or highly valuable.

A Unique Offering for Individuals and Businesses

Whether it’s a priceless piece of art, a hightech medical device, family heirlooms, or a full eCommerce shipment, Pack & Send Plymouth offers tailored, end-to-end logistics solutions that traditional couriers simply can’t match. The business specialises in serving auction houses, galleries, universities, online retailers, private collectors, and businesses across multiple sectors.

Clients benefit from a complete range of services, including:

• Custom packing and crating using advanced protective materials

• Domestic and international shipping by air, road, and sea

• Full loss and damage cover (even for highvalue and fragile goods)

• Expert advice on customs documentation and export procedures

• Local collection and nationwide delivery options

Pack & Send Plymouth is more than just a logistics centre – it is a business committed to community connection. The local team, led by Business Manager Osazee Oyegue, brings passion, experience, and a customer-first approach to every shipment. “Our mission is to take the stress out of sending the things people care about most,” says Osazee. “We’re here to offer the kind of packing and shipping support that’s as personal as it is professional.”

Franchise Strength, Local Service

As part of the respected Pack & Send UK franchise network, the Plymouth centre benefits from industry-leading technology, global partnerships, and a proven support structure. Yet it remains a locally owned and operated business — ensuring every customer receives the hands-on care and attention of a trusted local team.

Pack & Send’s arrival in Plymouth fills a gap in the market for people and businesses needing shipping solutions beyond the capabilities of standard couriers. Whether it’s a last-minute overseas art sale, a student move, or a valuable vintage item sold online, Pack & Send Plymouth delivers with professionalism, precision, and peace of mind.

Visit Us Today

To discover how Pack & Send Plymouth can support your specialist shipping needs, visit the centre at:

Unit 3, Block 1, Barrack Court, 4A William Prance Road, Plymouth. PL6 5ZD

Or call: +44 (0)175 070 0085

Email: plymouth@packsend.co.uk

Website: www.packsend.co.uk/plymouth

Follow us on social media for updates, packing tips, and client success stories.

DARTLINE DRIVES FORWARD AS DEVON SUCCESS STORY

Devon-based bus and coach operator Dartline (formerly Dartline Coaches) is entering an exciting new phase of growth as it rolls out a bold rebrand and welcomes two new coaches to its expanding fleet.

Founded in 1987 with just six minibuses and two coaches, Dartline has grown steadily into one of the South West’s most trusted and recognisable transport providers. Today, the company operates over 50 vehicles from its depots in Exeter and Plymouth — serving local communities, schools, businesses and passengers across the UK and Europe.

Since becoming part of the Go-Ahead Group in late 2022, Dartline has continued to invest in its services while staying true to its Devon roots and values. The new branding and vehicle additions are the latest phase in this journey — blending local pride with national backing and long-term ambition.

With a strong reputation built on reliability, friendly service and community focus, Dartline remains a key player in regional transport — proudly delivering safe, comfortable journeys for nearly four decades.

Dartline’s flexible private hire services include:

• Corporate and conference travel

• School and college transport

• Airport transfers and group events

• Sports team travel and more

The fleet ranges from well-equipped minibuses to full-size luxury coaches, catering to all group sizes with professionalism and care.

As a local Devon success story, Dartline is proof of what local enterprise can achieve with commitment, consistency, and a passion for service — now with a fresh new look for the road ahead.

Find out more or request a quote: www.dartline.co.uk

Are You Ready For Making Tax Digital for Income Tax?

Each year, around 12 million taxpayers submit an annual self-assessment tax return. Remarkably, almost a third wait until the final week leading up to the 31 January deadline - nine months after the tax year end on 5 April. However, upcoming legislative changes are set to transform the way income tax is reported and when those reports are due.

HMRC is rolling out Making Tax Digital (MTD) for sole traders and landlords, requiring the use of digital tools and introducing quarterly reporting. The aim is to improve the efficiency and accuracy of tax submissions through digitalisation. This shift offers businesses a valuable opportunity to adopt digital solutions, enabling quicker access to precise financial data, improved budget management, and more accurate cashflow forecasting.

When will this impact me?

MTD is being phased in over the next 3 years depending on your qualifying income levels:

What do I need to do?

• Keep digital records

At a minimum, record a date, amount and category for each business transaction, either in a spreadsheet or on accounting software.

• Send quarterly updates to HMRC using MTD compatible software

Report total income and expenses by category for each business to HMRC every 3 months, within one month and 7 days after the end of an accounting period, using bridging software for your spreadsheet or directly from your accounting software.

• Submit your annual self-assessment using MTD compatible software

Add in your non-qualifying income (e.g. dividends, savings) to finalise your selfassessment and submit this to HMRC using bridging software for your spreadsheet or directly from your accounting software.

Don't panic!

If you are VAT registered, you should already have digital tools in place for submitting your quarterly VAT returns, with new functionality being launched within those tools to meet the MTD requirements. If you are not VAT registered, there are many easy-to-use MTD bridging and accounting software options available with more options still coming on to the market. If your qualifying income is more than £50,000, now is the time to get your systems in place and prepare.

I WANNA BID (WITH SOMEBODY)

Have you ever felt like tenders are written in a secret code designed to confuse you? - you’re not alone. For many businesses across Devon – from Plymouth’s bustling SMEs to innovative firms in Exeter and beyond – the world of bidding can feel like a high-stakes game with ever-changing rules.

But here’s the good news: with a solid bid and tender strategy in place, and the right support on your side, it becomes much less about guesswork and far more about results.

So, why bother with a strategy at all? And why bring in a specialist when you could just "have a go" yourself?

A Strategy Gives You Direction (and Keeps You Sane!)

Let’s be honest, tendering can feel like spinning plates while juggling flaming torches. Without a clear strategy, you’ll end up responding to every opportunity that lands in your inbox, whether it’s a perfect fit or not. A good bid strategy helps you:

Choose your battles – Not every tender is worth your time. A strategy helps you zero in on the ones you can actually win.

Play to your strengths – It’s about showcasing what you do best in a way that aligns buyer’s needs.

Plan ahead – No more last-minute scrambles. You’ll have policies, evidence, and case studies ready to go.

Quality Over Quantity: Winning Bids Doesn’t Happen by Chance

Submitting a compliant bid is one thing. Submitting a winning bid is another. There’s a world of difference between filling in a form and creating a compelling, well-structured submission that makes evaluators sit up and take notice - That’s where working with a specialist bid consultant comes in. They don’t just make your bid “tick-box compliant” – they elevate it.

Bidding is tough. It’s time-consuming, high-pressure, and the stakes are often high. But it’s also an incredible way to grow your business and secure long-term, lucrative contracts – if you approach it with a clear, well-thought-out strategy.

Bringing in a specialist bid consultant isn’t an indulgence – it’s an investment. It saves you time, increases your win rate, and gives you the peace of mind that your submissions are compliant, compelling, and competitive.

Whether you’re in Plymouth, Exeter, or somewhere in between, the message is the same: if you want to win contracts that will transform your business, stop winging it. Build a strategy, get the right help, and start planning to win.

If you’re ready to take your bids to the next level (and stop losing sleep over procurement jargon), we’re here to make it happen.

AWARD-WINNING BID SUPPORT

Our highly-experienced team delivers tailored, flexible bid support solutions to meet every need, from providing writing support on an ad-hoc basis to fully-outsourced, seamless bid solutions.

Flexible solutions designed to support established bid teams with additional capacity or to work with companies that have little to no bid experience.

Ocean City Bids is an award-winning, leading bid consultancy, headquartered in Devon, offering flexible solutions, helping businesses to win.

Need help with your bids? Get in touch to find out how we can help.

LIBRARIES OFFER FLEXIBLE, AFFORDABLE ROOM HIRE FOR BUSINESSES ACROSS DEVON AND TORBAY

With increasing demand for flexible, affordable workspaces, Libraries Unlimited offers an easy and affordable solution to room hire. The charity offers room hire in 21 libraries across Devon and Torbay. These workspaces provide a practical option for local businesses, freelancers, and community organisations.

Spaces are available for a range of uses - from hot-desking and co-working to workshops, meetings, and conferences.

Prices start at just £10 per day, offering cost-effective access to professional environments in central and accessible locations.

and networking events. It even has a super connected meeting room which allows you to connect to others as though they were in the room via a large screen.

Across the wider network, libraries in both rural and urban areas offer similar facilities, supporting local enterprise while also contributing to the sustainability of these well-used community spaces.

Newton Abbot Library is one of the flagship venues in the network and offers an excellent alterative to expensive venues in Exeter with cheap parking available.

Conveniently located in the town centre, it offers a variety of rooms with modern facilities and presentation equipment. The venue is suitable for a wide range of business needs, including training sessions, interviews,

Many businesses are finding value in using libraries as flexible work hubs, particularly as hybrid working models continue to evolve.

For businesses seeking accessible, professional venues with a social impact, Libraries Unlimited’s room hire service presents a practical solution. By booking these spaces at your local library you are not only saving yourself money, you are also supporting a charity which does valuable work throughout the county.

Full details, including availability and pricing, can be found at: www.roomhire.librariesunlimited.org.uk

Regulatory change is coming –Owner-managed businesses should act now

FRS 102 is changing the way businesses report. Are you prepared to turn compliance into a competitive advantage?

With major updates to FRS 102 taking effect from January 2026, owner-managed businesses across Exeter and the South West are facing a critical shift in financial reporting. These changes will affect lease accounting, revenue recognition, and tax implications, and require more than technical updates.

They demand forward planning, stakeholder engagement, and strategic thinking. For businesses that embrace them early, they also present a valuable opportunity: to realign reporting with reality, upskill finance and commercial teams and better engage key stakeholders.

Why this matters for Owner-managed businesses

1. Leases on the balance sheet

No longer off the books. Most leases will now appear as both an asset and a liability, directly affecting gearing ratios, covenants, and financial KPIs. This could trigger renegotiations with lenders if not addressed early.

2. Revenue recognition is changing

A new five-step model means revenue must be tied to performance obligations, not just delivery. This is a big shift for businesses with staged contracts, services delivered over time, or bundled offerings.

3. Knock-on tax effects

Changes in timing and classification of income and leases may lead to tax mismatches, affect R&D claims, or alter capital allowance strategies.

"Owner-managed businesses need to act now to understand how the changes to FRS 102 will impact their financials, tax position, and stakeholder relationships. This isn’t just about compliance - it’s an opportunity to modernise systems, improve transparency, and future-proof the business."

Fleur Lewis, Audit Partner, Head of Mid Markets, and Exeter Office Lead

Don’t just comply – Reassess and realign

At Bishop Fleming, we believe these changes present a moment for a strategic reset.

• Use the transition to strengthen your internal reporting and systems

• Revisit banking terms and investor communications now, not when the year end statutory accounts land

• Equip your finance and commercial teams to understand not just the “how,” but the “why” behind the changes

• Consider how updated figures may impact profit distribution, funding, or valuation

Too often, regulatory shifts are treated as technical hurdles. But handled well, they become a platform for smarter decision-making and better business discipline.

A new chapter in Exeter, built on regional strength

As the South West’s leading advisor to owner-managed businesses, Bishop Fleming continues to invest in the region, most recently through the opening of our new Exeter office at Winslade Park.

With over 100 specialists on site, we’re helping local businesses prepare for change and unlock their growth ambitions through our expert accountancy, audit, tax, and advisory services.

HOST YOUR NEXT EVENT AT THE COURTYARD SANDY PARK

Where Business Meets Style

Looking for a venue that blends professionalism with comfort and sustainability? The Courtyard Sandy Park offers the ideal setting for your next business meeting, networking event, or corporate celebration. Whether you need a flexible co-working space, a casual spot for coffee and conversation, or a fully equipped private meeting room, we’ve got you covered.

Our purpose-built meeting spaces are designed to impress, featuring floorto-ceiling windows, user-controlled air conditioning, modern LED screens, and projectors. We also serve delicious, locally sourced, sustainable food. Our popular Day Delegate Rates start at just £44.00 per person, including everything you need for a seamless event. Prefer a more tailored approach? Room-only hire is also available.

With capacity for up to 150 guests and five breakout rooms, we’re equipped to handle events of all sizes. But we’re not just about business—our versatile venue is

perfect for birthdays, baby showers, awards evenings, exhibitions, and gala dinners. Our experienced events team ensures every detail is taken care of.

Private dining rooms are a favourite among clients for breakfast meetings, working lunches, or entertaining clients. After your meeting, why not unwind with a drinks reception in The View Bar, overlooking stunning countryside views, or enjoy a memorable dinner in The View restaurant?

Sustainability is at the heart of everything we do. We’re proud to have earned Green Key Certification for the third consecutive year—an international mark of excellence in environmental responsibility. We also offer the option to offset emissions for every corporate booking, helping you meet your sustainability goals.

At The Courtyard Sandy Park, we combine modern facilities, exceptional service, and a commitment to the planet—making your next event not just productive, but meaningful.

COMPLIANCE. MAINTENANCE. PEACE OF MIND.

Based in Dawlish, Devon, UK Property Service South West Ltd is a trusted name in property compliance and maintenance— delivering high-quality solutions to clients across the South West and UK-wide. We support landlords, block managers, housing providers and commercial clients with everything they need to keep their buildings safe, compliant and well maintained. From one-off remedial works to ongoing service contracts, we offer tailored solutions backed by professional standards and a responsive, no-nonsense approach.

Our services include:

• Fire safety and remedial compliance

• Electrical Testing, Gas Certification & Legionella Management

• Damp Surveys & Water Ingress Investigations

• General Building Maintenance & Repairs

• Roofing, Decorating & Refurbishment Projects.

Whether we’re working on a commercial unit in Manchester, a housing block in Exeter or a heritage site in Bath, our multi-skilled team ensures consistent quality, safety and regulatory compliance—wherever you are in the UK.

With our roots in Dawlish, we’ve grown our reputation through reliability, clear communication and a genuine commitment to helping clients stay ahead of changing legislation and maintenance needs. Our goal? To make property compliance simple, costeffective and stress-free.

So, whether you manage one property or a national portfolio, UK Property Service South West Ltd is ready to support you.

Head Office: Dawlish, Devon www.ukpropertyservice.co.uk sales@ukpropertyservice.co.uk 01932 949050

Your property. Our priority. Across the South West and the UK

UK Property Service SW Ltd All Your Compliance, One Trusted Partner

Why juggle multiple contractors when one company can handle it all? From fire safety to electrical testing, health & safety, and building maintenance & refurbishment we manage every aspect of your commercial compliance under one roof Save time, cut costs, reduce hassle, and stay fully compliant with just one point of contact .

UK Property Service SW Ltd One Call. Total Compliance.

HELPING BUSINESSES NAVIGATE FINANCIAL PRESSURE WITH CONFIDENCE

At Begbies Traynor Group, we understand that running a business brings many pressures – particularly in an uncertain and fast-changing economic landscape. From rising operational costs and labour shortages to sector-specific challenges across construction, retail, automotive and beyond, these issues can have a serious impact on cash flow, supplier relationships and future planning.

When financial stress begins to build, it's not always easy to know where to turn. That’s where we come in.

As the UK’s leading independent business rescue and recovery specialist, we work alongside directors and business owners to provide clear, practical advice and tailored solutions at critical times. Whether your business is experiencing early signs of financial pressure or is already facing insolvency, our team will assess the situation quickly and help you to explore the most suitable path forward. We support thousands of companies each year with a range of options – from

restructuring and accelerated sale processes to formal insolvency procedures such as Administration or Creditors’ Voluntary Liquidation (CVL). In every case, our goal is to protect viable parts of the business, preserve jobs, and secure the best possible outcome for all stakeholders.

If your business is under pressure – whether from HMRC arrears, falling margins, or creditor action – early advice is key. Our experts are available for a free, confidential consultation, with appointments offered at short notice and across all UK regions.

Begbies Traynor Group is here to support you with clarity, urgency and experience –helping you to take control and move forward. We live locally, we have specialists located in Devon and Cornwall with expertise in the hospitality, leisure and tourism sectors on hand to assist every business regardless of size. Please get in touch with Michael Hall Michael.Hall@btguk.com or 07483 473482 for more information.

Michael Hall

THE POWER OF PEOPLE: PRIORITISING MENTAL HEALTH AT WORK

Workplace wellbeing and mental health have never been more important. One in four people will experience a mental health challenge in their lifetime, and work-related stress remains one of the biggest causes of sickness absence in the UK.

Stress, burnout and lack of psychological safety can undermine staff morale and productivity, while a supportive culture can transform how people feel and perform.

With over 85 years' experience, Step One Charity (formerly St Loye’s College) has a proud history of supporting individuals with mental health needs, neurodiversity, and learning disabilities. Drawing on this legacy, we work with organisations to help create inclusive and resilient workplaces where everyone can thrive.

Our approach is rooted in evidence and enriched by lived experience. We understand

the pressures employees and managers face; tight deadlines, high workloads, job insecurity and isolation all take a toll. Left unaddressed, these factors impact entire organisations through increased absenteeism, presenteeism and staff turnover.

The law requires employers to tackle work-related stress, and new 2024 Health and Safety Executive (HSE) guidance includes mental health in first aid needs assessments, reinforcing the need for proactive and preventative action.

At Step One, we believe real change begins with open conversations about mental health. By breaking stigma and embedding wellbeing into workplace culture, organisations can unlock the full potential of their people.

Meet the team

Our Wellbeing@Work service, designed and delivered by Dr

Chandanee Kotecha and Dominic Bryant, combines expertise and innovation.

Chandanee, our in-house Clinical Psychologist, brings extensive experience in mental health, academic leadership, and Equality, Diversity and Inclusion (EDI). She is a strong advocate for equitable access to services and supports organisations in creating

healthier, more responsive workplaces.

Dominic is a registered Mental Health Nurse with specialist training in Cognitive Behavioural Therapy (CBT). He brings experience from NHS therapy services, community mental health, and delivers inclusive workplace wellbeing and neurodiversity programmes.

A NIGHT TO REMEMBER AT THE SUMMER BASH AND IMPACT AWARDS

EXETER IMPACT AWARD WINNERS

Devon Chamber hosted the Summer Bash and Impact Awards in Exeter powered by Optimising IT on Thursday 26 June at Exeter Phoenix and it was a night of celebration, surprise, community and spirit.

The sold-out event had everything from sunshine, and surprise performances to DJ cameos.

Guests were treated to an Earl of Exeter, a refreshing cocktail that celebrated local produce courtesy of Exeter Phoenix and a glass of fizz courtesy of ceremony sponsors John Lewis so that they were able to toast to the Impact Awards finalists.

Following the awards delicious street food was served up by two of Exeter’s top local vendors Big Kebabski and Soul Pizza and dessert was provided by The Pudding Collection, offering Eton Mess or Sticky Toffee Pudding ice cream.

It was also where we announced and celebrated the winners and highly commended of this year’s Exeter Impact Awards.

The awards, now in their third year received a record-breaking number of entries from individuals, businesses and groups who are making an impact in Exeter and the greater area.

CHAMBER NEWS: Summer Bash &

Next Generation sponsored by Dartline

Winner

Cameron Mills

Highly Commended: Tia Collard

Team Achievement

Winner

Exeter Library

Highly Commended: The Baby Room (CIC)

Business sponsored by Help to Grow

Winner

Konker Group

Highly Commended: Adopstar

People sponsored by Vospers

Winner

Laura McIvor

Highly Commended: Rhi Belcher

Place sponsored by Exeter Airport

Winner

CoLab

Highly Commended: Westbank Community Health and Care

Sustainable Impact sponsored by Exeter Innovation

Winner

Exeter City Council

Highly Commended: Westbank Community Health and Care

Chamber Member

Winner

Exeter Community Initiatives

Highly Commended Cameron Mills Group

Exeter Chamber Board Special Recognition Award

Winner St Petrock’s

MAKING A SPLASH AT TINSIDE LIDO FOR OUR DEVON BUSINESS SHOW LAUNCH

Excitement is building for this year’s Devon Business Show - and our exclusive launch event in July certainly ramped up the excitement even further.

Our Devon Chamber of Commerce team was joined at Plymouth’s Tinside Lido by our Show Partners and special guests to celebrate the return of Devon’s biggest business show to the Life Centre on Wednesday 15 October 2025.

As well as enjoying delicious local food and drink, we got to explore this fabulous and newly updated venue - which is undoubtedly the jewel of Plymouth’s waterfront!

There was also the opportunity to hear from our Headline Partners, Lee McQueen from City College Plymouth (People and Skills Partner), and Steve Warren-Brown from YGS Landscapes and SocieTree (Planet Partners) about some of the fantastic things to expect on the…

…day itself. Others in attendance included representatives from our Prime Impact Partners: Paul Montgomery from Sir Fix-aLock; Matt Keane from Westcotts Chartered Accountants & Business Advisers; and Ben Sharland from Azets.

We also welcomed Vicky Hanks from Boosters (Show Bag Partner) Jo Rendle and Hannah Buckingham from PL1 Events (Event Partner); Steph Lewis and Rhys Jones from Plymouth Active Leisure (Show Venue); Paul Philpott and Martin BurgessMoon from Fresh Air Studios (Podcast Hosts).

Shout-out also to those who couldn’t make it for the launch: Plymouth Citybus and Dartline (Prime Impact Partners); Devon & Somerset LSIP (Breakfast Partners) and Kaya Gallery (Lanyard Partners).

Pictures courtesy of Joe Fisher at pbmedia

BOOK YOUR FREE TICKET NOW FOR DEVON’S BIGGEST BUSINESS SHOW

Our ground-breaking Devon Business Show will return for 2025 – and you can book your free ticket to attend using the QR code on this page.

The county’s biggest Business Show is back to Plymouth Life Centre on Wednesday 15 October, promoting inclusivity and featuring exciting, innovative and interactive displays - plus some exciting new touches for 2025!

To secure your ticket for this year’s Show, simply scan the QR code on this page to find out more and book.

There was a real buzz at last year’s event as firms of all sizes met and engaged with potential new clients, customers and suppliers to showcase their products and services.

Headline partners for this year’s Show will again reflect the Chamber’s three strategic priorities, with City College Plymouth, YGS Landscapes Ltd/Societree and Destination Plymouth on board as our respective ‘People & Skills’, ‘Planet’ and ‘Purpose’ partners.

There will also be a series of podcasts and live broadcasts during the event from Fresh Air Studios.

Richard Marsh, Interim CEO of the Devon Chamber of Commerce, said: “We cannot wait to welcome you all back to the Life Centre this year.

“Last year’s Devon Business Show was bigger and better, with this exciting venue allowing

us to highlight not only more of the amazing businesses across Devon, but also the vibrant community that supports them.

“It was a fun-packed day filled with diverse exhibitors, interactive activities, games, live podcasts and high-quality networking. With the added benefits of top-notch catering and use of The Life Centre’s fantastic facilities, this was our most dynamic and engaging show yet.

“It was also the first show since the merger of the Devon & Plymouth and Exeter Chambers of Commerce, further strengthening the business community and its voice across our region.

“Our 2025 event is going to be absolutely brilliant and stands are filling up very quickly, so make sure you register your interest as an exhibitor now on our website to avoid disappointment.”

City

College Plymouth

Jackie Grubb, Chief Executive of City College Plymouth, says:

“We are pleased to once again be partnering with Devon Chamber of Commerce as this year’s People & Skills Headline Partner at the Devon Business Show.

“City College Plymouth is an organisation that empowers people through access to skills and training, and we’re proud to support an event that brings together the city and wider region’s business community.

“As Plymouth’s anchor institution for skills, City College plays a vital role in fostering close partnerships with businesses in our dynamic and diverse community. By working handin-hand with local employers, we can better understand and respond to their needs, driving growth and promoting success in the region.

“People are at the heart of any organisation, and by investing in people, you can drive growth, reduce inequality and create a happier and fairer society.”

YGS Landscapes

Steve Warren-Brown, Managing Director of YGS Landscapes, says: “We are delighted to partner with Devon Chamber of Commerce again for the upcoming Devon Business Show, which promises to be bigger and better, if that’s possible!

“We are passionate about the environment and our planet’s health, and welcome

the opportunity to inspire conversations and actions through collaborations such as this.

“There are ways that we can all make a difference, and we are working tirelessly to ensure we maximise our positive impact through our work and partnerships. We look forward to meeting you and telling you about some of the things we are doing at YGS.”

Destination

Plymouth

Amanda Lumley, Chief Executive of Destination Plymouth, says: “We are delighted to be exhibiting at the Devon Business Show. It is a great opportunity to showcase the work of Destination Plymouth in promoting the city as a place to live, work and visit.

“We are looking forward to engaging in conversations about Britain’s Ocean City and our new brand positioning work with a diverse range of businesses and organisations across the city and wider county.

“We are looking forward to the event and wish to thank the Devon Chamber of Commerce for supporting our work.”

CELEBRATING 25 YEARS OF CORNERSTONE VISION

Plymouth’s champion of business and community

Cornerstone Vision, one of Plymouth’s most respected publishing and marketing companies, is celebrating 25 years of dedicated service to the city in 2025. Since its formation the company has been at the heart of Plymouth’s business and community landscape, sharing the city’s good news stories, supporting local enterprises and championing Plymouth as an outstanding place to live, work and visit.

Cornerstone Vision is a valued media partner, publishing the Plymouth Chronicle, a free-toread publication that provides an effective advertising platform for local businesses and also delivers positive stories about the city to 92,000 homes each month. The company also partners with the Devon Chamber of Commerce, producing Chamber Profile magazine, which provides a vital voice for businesses across the region.

In addition to these publications, Cornerstone Vision operates as a one-stop design, print and leaflet distribution shop. Its talented graphic design team creates everything from advertisements and brochures to posters and corporate stationery, while its leaflet distribution specialists help businesses reach their ‘golden mile’ – the customers right on their doorstep. In addition it is

expanding its digital presence, enabling the company to provide an unrivalled marketing mix for customers, making Cornerstone Vision a go-to partner for businesses looking to increase their visibility across Plymouth and beyond.

we first formed Cornerstone Vision, our goal was to create a company that not only served businesses but also strengthened the community. Through the Plymouth Chronicle we have the opportunity of telling Plymouth’s success stories, celebrating local achievements and supporting businesses, charities and voluntary organisations of all sizes.”

Chris Girdler, editor of the Plymouth Chronicle, highlighted the importance of sharing positive news: "Plymouth is a city of opportunity and innovation, and we have always focused on showcasing the positive developments happening here. Whether it’s new business investments, community initiatives or corporate and individual achievements, we believe in putting Plymouth in the spotlight

"As Cornerstone Vision looks ahead, the company remains committed to supporting Plymouth’s economic growth and community spirit."

Through its publications, targeted leaflet distribution services and online activity, Cornerstone Vision is helping countless businesses connect with their audiences. The company has played a significant role in promoting Plymouth’s key industries, from manufacturing and maritime to tourism and retail. By working alongside Plymouth City Council and other major stakeholders, Cornerstone Vision has ensured that the city’s strengths and opportunities are widely recognised.

Cornerstone Vision was formed in 2000 through the merger of Cornerstone House Advertising and Marketing, founded by Chris Cole in 1985, and Vision Communications, led by Chris Girdler.

Reflecting on this milestone, Chris Cole, chairman of Cornerstone Vision, said: "When

for all the right reasons. The Chronicle is not just a newspaper; it’s a celebration of the people and businesses that make this city great."

As Cornerstone Vision looks ahead, the company remains committed to supporting Plymouth’s economic growth and community spirit. With ongoing

partnerships with the Devon Chamber of Commerce and stakeholders across all sectors in the city, as well as a firm belief in the enduring value of print media, the next chapter promises to be just as impactful.

Ian Pilkington, managing director of Cornerstone Vision, commented on the company’s future direction: "In a fast-changing media landscape, Cornerstone Vision continues to evolve while staying true to our core mission – connecting people, businesses and communities. Our reach across the city, combined with our tailored marketing solutions, makes us an invaluable partner for those looking to grow and thrive in Plymouth. We are excited to build on our legacy and continue supporting the city we love." If your business wants to reach more customers in Plymouth through targeted advertising, leaflet distribution or high-quality design and print, get in touch with the team at Cornerstone Vision via  www.cornerstonevision.com.

For businesses and organisations with positive news to share:

The Plymouth Chronicle is always looking to share uplifting stories about local businesses, community projects and success stories.

Contact the editorial team at info@cornerstonevision.com.

Chris & Kerry Cole

Chris & Debbie Girdler

DEVON & SOMERSET LSIP SUMMER 2025 PROGRESS REPORT: BUILDING A FUTURE-FIT WORKFORCE

The Devon and Somerset Local Skills Improvement Plan (LSIP) has published its Summer 2025 Progress Report - a detailed account of how employers, educators, and regional leaders are transforming the skills system to meet the future head-on.

Spanning one of the UK’s largest and most diverse geographies, the LSIP continues to drive momentum behind a shared vision: a responsive, employer-led, and inclusive skills ecosystem.

This latest report captures what has already been achieved, where progress is accelerating, and what comes next as the region prepares to split into two locally focused LSIPs for Greater Devon and Somerset in Autumn 2025.

What is an LSIP - and why does it matter?

Local Skills Improvement Plans were introduced following the Skills and Post-16 Education Act 2022, with the aim of placing employers at the heart of the skills agenda. Designated employer representative bodies (ERBs) have led the development of LSIPs for 38 areas across the country.

Each plan sets out a locally agreed set of priorities that employers, training providers, and stakeholders can rally behind to better align education with regional economic needs. Since the plans were formally approved in 2023, each area has produced an annual progress report to assess:

• What actions have been delivered

• The measurable impact of those actions

• What remains to be achieved

A Skills Plan Powered by Business

This is a plan shaped not just for employers – but by them.

“The Local Skills Improvement Plan isn’t just about education; it’s about business and whether our region is prepared for the future we claim to want,” says Richard Marsh, Interim CEO of the Devon Chamber of Commerce.

“Employers haven’t just contributed to the plan; they’ve powered it. From shaping modular training to co-designing bootcamps and mentoring new talent, business has stopped waiting and started building.

“We’ve already seen what’s possible. Thousands of learners across Devon and

Somerset have benefited from LSIF-funded programmes and cutting-edge equipment. We made a clear decision to streamline skills access because six separate portals were six too many. And regional labour market data has been turned into action, not just spreadsheets.

“But we can’t afford to lose momentum. In a world that’s moving fast, standing still means falling behind.”

“The LSIP isn’t just about education—it’s about whether our region is ready for the future we want,” explains Richard Marsh, Interim CEO of Devon Chamber of Commerce.

Key priorities in action

The report tracks progress against 20 strategic priorities. Here are just a few where the region is setting the pace:

• Priority 1: Real Employer Voice: A crosssector ERB Steering Board meets bimonthly to ensure employer insight directly shapes post-16 provision. From engineering to tech, over 10 senior leaders help influence everything from policy to programme design.

• Priority 2: Rethink Days: Themed collaboration events have united educators and businesses to tackle shared issues. One major outcome was the creation of a single signposting hub in January 2025 - ending the confusion of multiple skills platforms. A standout success also came from Somerset’s returners programme, which supported over 100 women into STEM and construction careers - double the original target.

• Priority 3: From Data to Action: The Marchmont Observatory’s LMI dashboard is now used by more than 150 organisations to understand regional skills demands, helping providers shape curriculum planning in real time.

• Priority 6: One Front Door: Businesses wanted clarity, not complexity. The new "single point of contact" blends personal support with AI-powered tools, with Devon Chamber’s platform leading the way.

• Priority 10: Modular Training That Works: Stackable, short courses - tailored around business needs- are enabling more people to upskill while working. Early pilots have shown strong uptake, particularly among time-poor SMEs.

The road ahead: What’s next?

As the LSIP prepares to evolve into two area-based plans for Greater Devon and Somerset, the region is not starting again - it’s building on solid foundations. But the report is clear: there’s more to do.

• The South West Institute of Technology (SWIoT) must now move from vision to visible delivery – with stronger employer engagement, consistent qualifications, and greater learner uptake.

• Access in rural and coastal communities must improve, with a renewed focus on outreach, signposting, and digital connectivity.

• Mentoring infrastructure for apprenticeships and entry-level workers needs to be scaled, particularly for SMEs struggling with retention.

• A modular training framework, clearly branded and regionally aligned, must be in place by 2026 to enable learners to build pathways from Entry Level to Levels 4 and 5.

“City College Plymouth is proud to be part of this collaborative effort,” says Jackie Grubb, Chief Executive and Principal. “It’s not just about employability - it’s about long-term regional prosperity.”

Baroness Jacqui Smith, Minister for Skills, echoed the sentiment: “We remain committed to the LSIP model and welcome the collaboration between employers, educators and strategic authorities. Skills England will work with all partners to ensure that more young people and adults benefit from opportunities wherever they live.”

Your Role in the Skills Revolution

If you’re an employer, training provider or local leader who isn’t yet involved - now is the time.

You can support the LSIP by: Offering apprenticeships or work placements

Helping shape training and curriculum Joining events, panels or sector boards Supporting bootcamps and mentoring schemes

Read the full Summer 2025 LSIP Progress Report and see how you can help shape a future-fit workforce across Devon and Somerset. Download it now at www. devonandsomersetlsip.co.uk

SUPPORTING SMES TO OFFSET RISING OPERATING COSTS FROM NATIONAL INSURANCE INCREASES

Small and medium-sized enterprises (SMEs) comprise 99.8% of UK businesses and are essential to the economy. However, they face mounting financial pressures from rising operating costs, including energy prices, inflation, supply chain disruptions, and high interest rates.

The employer NIC rate has risen from 13.8% to 15%, while the threshold at which NIC applies will decrease from £9,100 to £5,000 annually. This change will substantially increase payroll costs, affecting cash flow, recruitment, and employee retention—particularly in sectors reliant on part-time and low-wage workers. Additionally, more employees’ earnings will be subject to NICs, further straining businesses with tight margins.

can secure more competitive rates, reducing overall insurance costs and exposure to uninsured risks.

2. Ensure Adequate Asset and Property Coverage

Inflation and supply chain issues have led to widespread underinsurance, with an estimated 76% of buildings underinsured. This exposes property owners to lower settlement amounts in the event of a claim. Rebuild

to focus on growth. Their consultancy and technology solutions help manage employment, safety, and wellbeing challenges effectively.

"These pressures threaten profit margins and challenge SMEs’ ability to offer competitive wages or benefits, potentially impacting employee satisfaction and retention."

Cost Assessments can help ensure that sums insured reflect current costs, minimizing the risk of underinsurance and potential financial shortfalls.

4. Implement Salary Sacrifice Schemes Salary sacrifice, or salary exchange, allows employees to trade part of their salary for non-cash benefits such as pensions, cycle schemes, or electric vehicles. This reduces taxable income and NICs for employees, while employers can save up to 0.75% of payroll costs—especially through pension contributions. Such schemes can help offset rising workforce costs and enhance employee benefits. Help is at Hand

These pressures threaten profit margins and challenge SMEs’ ability to offer competitive wages or benefits, potentially impacting employee satisfaction and retention.

Despite these challenges, there are strategies to help offset rising costs and strengthen financial resilience:

1. Capitalise on Insurance Market Trends

The UK insurance market has softened, with premiums dropping by an average of 5% in Q4 2024, according to Marsh’s Global Insurance Market Index. Property, casualty, cyber, and financial lines insurance costs are declining, creating an opportunity to review and renegotiate policies. Demonstrating good risk management and claims performance

3. Outsource Core Functions like Health and Safety

Every business must appoint a competent person for Health and Safety. Marsh’s Risk Management team offers external support, ensuring compliance while allowing businesses

If you need assistance or guidance with your business insurance needs, contact a Marsh Commercial expert at 01752 202030 or visit marshcommercial.co.uk.

PEOPLE MAKE BUSINESS: WHY HUMAN CONNECTION IS AT THE HEART OF RECRUITMENT

In an era of algorithms, AI, and digital transformation, it’s tempting to think recruitment has become a numbers game, matching keywords on a CV to a job description. But after decades of working with businesses across Exeter and the wider Devon community, we can both say with certainty: recruitment is, and always will be, about people.

At Cathedral Appointments, we’ve built our success on long-term relationships with clients, candidates, and the business community we’re proud to serve. Our role goes beyond simply filling vacancies. We partner with organisations to understand their culture, ambitions, and the kind of people who will help them grow. That’s why we’re often seen not just as recruiters, but as trusted advisors and advocates for our clients.

Today’s business landscape moves fast. Sectors evolve, skills gaps appear, and competition for talent grows fiercer by the day. In this environment, businesses need recruitment partners who truly understand their world, the commercial drivers, the leadership challenges, and the importance of cultural fit. This is especially critical for SMEs and regional businesses, where every hire really matters and each team member can shape success.

As leaders of Cathedral Appointments,

and as Patrons of the Devon Chamber of Commerce, we’ve seen first-hand the power of connection within our business community. The Chamber plays a vital role in amplifying the voice of local business and driving collaboration - values that align perfectly with our own. Whether we’re supporting a start-up with its first key appointment or working with an established business on strategic leadership hires, we always put people first.

Earlier this year, we reached a significant milestone that reflects everything we stand for - becoming a certified B-Corp™. Achieving this status wasn’t about ticking boxes. It was about formalising our commitment to doing business the right way: with integrity, transparency, and a focus on people and purpose alongside profit.

Joining the global B-Corp community holds us to a higher standard, for how we operate, how we support our clients and candidates, and the impact we have on our community and environment. For our partners, it means working with a recruitment business driven by values, not just targets. For us, it reaffirms our belief that ethical, people-first practices build stronger businesses and better communities.

Exeter and the wider Devon business landscape is evolving rapidly. We’re seeing a flourishing tech and digital sector, thriving professional services, dynamic SMEs, and a

renewed focus on sustainability and purposedriven enterprise. This growth brings fantastic opportunities and an even greater need for businesses to attract, retain, and nurture the right talent.

At Cathedral Appointments, we believe recruitment is about more than simply placing a candidate. It’s about shaping the future of a business. And that’s why we remain committed to working in partnership, offering honest advice, and staying true to our peoplefirst approach.

Being part of the Chamber network is a natural extension of our commitment to the local business community. It’s a space where we can both contribute, connect, and help build a vibrant, forward-thinking business environment in Exeter and beyond. Devon has an incredible business story to tell and we’re excited to play our part in helping businesses write their next chapter.

We’ll continue doing what we do best: connecting exceptional people with great businesses. And we’ll keep doing it with integrity, care, and a genuine passion for making a positive difference.

Joanne Caine & Clodagh Murphy Directors, Cathedral Appointments

NEXUS TALKS AI AND CYBERSECURITY ON ITV WESTCOUNTRY

Nexus recently had the opportunity to feature on ITV Westcountry News, discussing how Artificial Intelligence (AI) is transforming cyber threats – and what this means for businesses across the South West.

As AI rapidly advances, it’s not just being used to drive efficiency and innovation – cybercriminals are also exploiting it to create more sophisticated, targeted attacks. From hyper-realistic phishing emails to deepfake scams, AI is lowering the barrier for cybercrime and making threats harder to detect.

Speaking on ITV Westcountry, our Head of Technical, Andrew Joy, highlighted how these developments are creating a "perfect storm" for businesses who may already be stretched thin on cybersecurity resources:

“AI is levelling the playing field for cybercriminals, giving them tools that were once out of reach. Local businesses need to understand that the threats they face today are more convincing and harder to spot than ever before.”

At Nexus, we see first-hand how these risks

are evolving for SMEs in the South West. Many organisations still believe that cyberattacks only target large enterprises, but the reality is quite the opposite: smaller businesses, often without dedicated security teams, are increasingly in the crosshairs.

That’s why we’re passionate about raising awareness across our local business community. At our recent Cyber Security event, we shared how companies can take proactive steps to protect themselves, such as:

• Training staff to recognise AI-driven phishing and social engineering attempts.

• Investing in modern security tools, like Managed SOC (Security Operations Centre) services, which monitor threats 24/7.

• Adopting a preventative mindset, ensuring systems are regularly updated and vulnerabilities patched.

We want to dispel the myth that effective cybersecurity is out of reach for SMEs. Today, tools like AI-assisted threat detection and automated phishing defences are more accessible and affordable than ever.

Our message is simple: local businesses

can’t afford to be complacent. By taking preventative action now, they can safeguard their operations, their clients, and their reputations in an increasingly digital world.

We’re proud to use platforms like ITV Westcountry to shine a spotlight on this critical issue and encourage conversations across our region. Cybersecurity isn’t just an IT concern; it’s a business essential.

For advice on staying secure in the age of AIdriven threats, get in touch with our team on hello@nexusos.co.uk or visit: www.nexusos.co.uk

• Scissor Lifts

• Boom Lifts

• Ultra Booms

• Spider Lifts

• Tracked Machines

are the largest independent access company in Devon & Cornwall offering a large selection of Powered Access machines and Telehandlers.

We are the only independent access supplier in the South West that stock Ultra Booms. We can deliver 125ft booms across Devon, Cornwall, Somerset, Dorset and even London.

Our optional site survey service will ensure you are provided with the most

suitable machine with an option of hiring an experienced qualified operator.

Our directly employed qualified engineers ensure you receive unrivalled support should you experience problems on site.

All machines will be transported by our owned fleet of vehicles ensuring deliveries are within our control.

Power options include Diesel, Electric or hybrid (bi energy). To discuss your access needs contact us

THE EMPLOYMENT RIGHTS BILL: THE GOVERNMENT’S ROADMAP

By Rob Zacal, partner at GA Solicitors

On 1st July the Labour Government published its “Roadmap” or timetable for the implementation of the Employment Rights Bill, one of the most significant employment updates in the last decade.

The Roadmap has been published to provide employees, employers, trade unions and other stakeholders with more information on when consultations for key aspects of the Bill will take place and, perhaps more importantly, when the proposed changes will likely come into law.

What is included in the Employment Rights Bill?

The proposed changes are significant and cover a wide range of employment rights and laws from strengthening trade union rights, to providing employees with earlier access to paid leave (including but not limited to statutory sick pay and various forms of parental leave), to stricter rules over the implementation of zero hours and casual contracts of employment to unfair dismissal protections from the start of employment. Due to the volume of changes to the law, the government’s Roadmap is a useful and timely document to allow all interested parties time to prepare for the changes.

What are the expected timescales of the Bill?

At present the Employment Rights Bill is in

its reporting stage. The Roadmap explains that consultations will continue over the summer, autumn and winter of 2025 and the early months of 2026. Key areas under consultation at present include employees having unfair dismissal protection from day one of employment, statutory probationary periods, changes to the use of zero hours contracts and flexible working.

Stage One:

The government has confirmed that from April 2026 the first tranche of employment law changes will come into force which include: The extension of collective redundancy protective award cap (doubling the maximum period)

• ‘Day 1’ rights to paternity leave and unpaid parental leave

• Enhanced whistleblowing protections

• Establishment of the Fair Work Agency

• Reform of Statutory Sick Pay, including removal of the Lower Earnings Limit and waiting days

• Streamlined trade union recognition.

Stage Two:

October 2026 will see the next tranche of changes which include:

• A ban of the practice of firing and re-hiring

• The duty on employers to take “all reasonable steps” to prevent sexual

harassment in the workplace. At present employers have a responsibility to take “reasonable steps” but not “all”.

• Increases to employment tribunal limitation periods

• A tightening up of tipping laws

• The introduction of obligations on employers to not permit harassment of their employees by third parties.

Stage Three:

Following the Roadmap some of the most significant changes will come into force in 2027 (the government has not yet stated when in 2027). The changes include:

• The day 1 right to protection from unfair dismissal

• Mandatory gender pay gap and menopause action plans (voluntary from April 2026)

• Increased rights for pregnant workers

• An extension to bereavement leave

• New rules aiming to ban exploitative zero hour contracts

• Umbrella company regulation

These 2027 changes are significant and will have a transformative effect on the workplace. What should employers do to prepare for these changes?

Now is the time for employers to assess current contracts of employment, policies and procedures to determine what changes may be required. Training of key members of management and HR is also recommended to allow as smooth a transition as possible when the changes come into effect.

If you need help reviewing your employment polices and handbooks, then GA’s employment team can provide advice at every step. We can also review these for you.

Our team has years of experience and are recognised in The Legal 500. You can be assured you are in the best possible hands.

Call 01752 203500 or email enquiries@GAsolicitors.com. Visit www.GAsolicitors.com for more information.

Rob Zacal

LOGANAIR LAUNCH NEW SOUTHAMPTON BASE AND NEW ROUTES FROM OCTOBER

Loganair, the UK’s leading regional airline, has announced that it is opening its tenth base at Southampton Airport, generating new jobs, specifically for pilots, cabin crew and engineers from the local area, and offering new flight connections to and from this strategically important and prosperous region.

The Southampton base allows the airline to efficiently serve southern mainland and island communities and will increase the number of seats available through the airline by over 140,000 per year. It is planned that the base will be operated by two ATR-72 600 aircraft, with the first aircraft arriving in October 2025.

flights. From October 26th, new routes from Southampton to Manchester and Manchester to Exeter have been added to the airline’s timetable, while the capacity of aircraft serving the popular Southampton to Edinburgh route has been increased from 49 to 72 passengers. New routes via Manchester to Inverness and Aberdeen will also become available.

The new Southampton to Manchester route is timed to meet key connections to Inverness, Aberdeen and Isle of Man. This new route enhances onward connectivity at Manchester via existing partnerships with Emirates, Qatar Airways, Turkish Airlines, Singapore Airlines and Aer Lingus. Offering customers the benefits of single ticket and through checked luggage to global destinations. Further affirming Loganair’s foothold on offering unrivalled connectivity.

In addition to the news of this new base for the airline, Loganair has announced plans to launch two new routes, as well as increasing capacity for one of its existing

Luke Farajallah, Chief Executive Officer at Loganair, said: “We are delighted to be announcing a new base in Southampton, which is a logical and important strategic step for the UK’s largest regional airline. Loganair is very familiar with operations to and from the South Coast, and we feel confident the local market will respond well to our more permanent presence and new routes through the basing of two aircraft later this year.

“The DNA of our business for over six decades has been to connect regions and cities and to connect island communities to the mainland. Southampton offers a unique location, and we believe the markets, local people and businesses will respond well to our presence in this thriving part of the UK. We are also looking forward to welcoming our new team members, who will be recruited from the local areas.

“We would like to thank our partners at AGS (Aberdeen, Glasgow & Southampton Airport Group) for working with our teams to deliver a new dimension to our existing partnership, and we look forward to enabling growth as we develop this new base.”

This new Southampton base places Loganair in a strategically important and prosperous region of the country, opening the possibility of additional future growth.

Loganair has nine other bases including: Kirkwall, Inverness, Aberdeen, Glasgow, Edinburgh, Dundee, City of Derry, Newcastle and Isle of Man.

If you’re excited to join the Loganair Team at Southampton as a pilot, engineer or cabin crew member, you are invited to email recruitment@loganair.co.uk

STEP INSIDE THE FAMILY-FRIENDLY AND FUTURISTICALLY FUN MGS5

Helen Hoskin, Finance Manager at the Devon Chamber, drives the All New MGS5 EV

As a working mum of two, I measure cars by three main things: safety, space, and whether I can get everyone in (and moving) without feeling like I’ve just completed an escape room challenge.

The MGS5 ticked a lot of those boxes, though it did throw me a couple of curveballs along the way!

It’s a fully electric SUV, so you can forget about fumbling for keys in the bottom of your bag. Simply walk up with the fob in your pocket and the dashboard wakes up as if it’s been expecting you.

I’ll admit, I felt a bit futuristic, until I noticed the “gear stick” wasn’t a stick at all but a neat little dial you twist for drive, reverse, or neutral. Very sleek, very minimal. Underneath that modern interior, you get a choice of two battery sizes: the 49-kWh pack gives you a range of around 211 miles, while the larger 64 kWh battery stretches that to closer to 298 miles on a full charge.

The bigger one is also noticeably punchier

(0–62 mph in around 6.3 seconds) which feels impressive for a family SUV, though my “testing” of that was strictly for science, naturally.

And for those always on the move, a rapid DC charger will get you from 10–80% in roughly 25–30 minutes - just enough time to grab a coffee and herd everyone back to their seats.

"Fold

the rear seats and you’ve got 1,441 litres to play with, which means IKEA runs or big family outings suddenly feel far less stressful."

Inside, the MGS5 leans into the techy vibe. The 10.25-inch driver display is clear and sharp, while the large 12.8-inch infotainment screen handles Apple CarPlay and Android Auto wirelessly - one less cable to wrestle with!

You also get the MG Pilot safety system as standard: lane-keep assist, adaptive cruise control, blind-spot monitoring, and automatic emergency braking. Plus, the car has a tendency to “remind” you if you creep over the speed limit or dare to glance away “to check the kids” from the road for more than a second. I can’t say I needed that level of judgement, but at least it’s looking out for me.

Practicality-wise, the MGS5 is a strong contender. The boot is a generous 453 litres, big enough for a pram, pushchair, changing bag, and still room for the week’s shop.

Fold the rear seats and you’ve got 1,441 litres to play with, which means IKEA runs or big family outings suddenly feel far less stressful. The cabin itself is airy, with enough rear legroom to stop the kids from elbowing each other, too much.

And then there’s the drive itself. Like most EVs, it’s eerily quiet, just a smooth, steady glide that makes you question whether

you’re actually moving. My only truly “rookie” moment came right at the beginning. After my introduction to the car’s features, I sat there waiting for that familiar engine hum. It never came. Eventually, I braved the dial, and to my relief the MGS5 rolled forward like a whisper.

All in all, the MGS5 is a smart, familyfriendly EV that balances tech, comfort, and practicality. It’s got enough range for a week’s worth of school runs and errands, enough space for all the gear that comes with kids, and enough style to make you feel like you’re driving something a little bit special.

Just keep the fob somewhere safe, because with controls this simple, the mini backseat drivers might think they’re ready for their turn!

CHAMBER SOCIAL DIARY

Pictures from this quarter’s Devon Chamber and member events

Charity and Social Enterprise Group Meeting

Our Charity and Social Enterprise Group brings together senior leaders from across Devon’s third sector to share ideas, tackle common challenges, and build meaningful connections. At our latest roundtable meeting - hosted at The Hub at Foulston Park and skilfully chaired by Tom Lavis, CEO of YMCA Plymouth - we explored the impact of digital and AI for charities, staff recruitment and retention, and new opportunities for collaboration on fundraising and bid writing. This group is open to Senior and Strategic Leaders from all third sector chamber members. If you’d like more information, drop us an email at membership@devonchamber.co.uk

Strategic Business Group

Our Strategic Business Group met in June at Exeter College’s Future Skills Centre Exeter for a focused session on Transport Infrastructure. Led by our Interim CEO Richard Marsh, we were joined by key industry voices for a valuable discussion on our region’s transport future. Thank you to all our Patrons, Strategic Partners and speakers for your insights and support: Peter Knight, Managing Director at Stagecoach South West; Darren Hewlett, General Manager at Dartline; David Whiteway, Regional Development Manager (West) at GWR; and Shane Crawley, Enterprise Mobility.

Crunchy Breakfast

We had a brilliant morning at Crowne Plaza Plymouth for our Crunchy Breakfast: AI, Automation & Productivity special. With a packed room of local businesses, we explored how AI and automation are already transforming operations, improving productivity, and reshaping the way we work. Huge thanks to everyone who joined us, and to our expert panel for sparking such great conversation and sharing practical, real-world insights: Gavin Jones, MD at Elixel; Christina Wilkins, Founder of Brand Biscuit and LifeIn AI Plymouth; Josh Hoole, Operations Director at Smart Working Revolution; Andy Doyle, AI Consultant at Program; and Helen Wylde-Archibald, Non-Executive Director and Brand Ambassador at South West AI Solutions.

Meet The Neighbour

It was fantastic to once again welcome friends and members from the Devon Chamber and Somerset Chamber of Commerce to Exeter Golf and Country Club for our ever-popular Meet The Neighbour business lunch. We all enjoyed delicious food, plenty of networking and lots of fun - thank you to our brilliant hosts and to everyone who joined us.

NextGen Networking

A fantastic turnout for our NextGen event in June at Plymouth Gin, where we were joined by our brilliant guest speaker, Alastair Carnegie from Total Energy Solutions. Fantastic to welcome so many of our 30 Under 30 winners in attendance, together with more rising stars from the next generation of Devon business.

Torbay Weekly Naturally Inspiring Business Awards 2025

We had an incredible evening at the Torbay Weekly Naturally Inspiring Business Awards. Richard Marsh, Margaret Oscar and Ronnie Carter represented the Devon Chamber and were among hundreds of people in attendance at the Riviera International Centre in Torquay to celebrate so many amazing businesses and individuals. Huge congratulations to the winners and well done to the runners-up.

North Devon Conversations

We had an incredible morning at The Mole Resort for our newest event of 2025 - North Devon Conversations. It was the perfect opportunity to meet and engage with business leaders from across all sectors and hear from a superb line-up of guest speakers, including: David Whiteway, Regional Development Manager (West) at GWR; Lucy Bennett, Ecosystem Lab Manager at Barclays Eagle Labs; Robert Zarywacz, Editor, Publisher, Organiser at Business Action, BBxpo live, North Devon Business Awards and Zarywacz; Alex Coyle, Director of Skern Training and Skills; and Ronnie Carter, Devon & Somerset LSIP lead at the Devon Chamber

Devon Networking

A brilliant turnout for our May Devon Networking event as 45 people joined us at beautiful Bovey Castle for informal networking AND pastries in the glorious sunshine. We were also treated to a falconry display and tour of the hotel and grounds - led by their tireless Business Development Manager, Mel Pascoe.

Net Body Combat

Benji delivered another knockout Net Body Combat session at YMCA Plymouth in May to give us and our members the perfect start to the day! Our health-conscious businesses were Fresh Air Studios Ltd, MAVdigital and Bright Solicitors and, of course, our Devon Chamber team!

Devon County Show

We enjoyed glorious weather for this year’s Devon County Show! Richard Marsh, our Interim CEO, had the pleasure of meeting Exeter’s new Lord Mayor, Cllr Anne Jobson, following her appointment at the Annual Council Meeting.

PABC Spring Professionals Dinner

Members and guests of the Plymouth Area Business Council (PABC) gathered for a moving and memorable Spring Professionals Dinner, commemorating the 80th anniversary of VE Day in the historic surroundings of the Wardroom at HMS Drake. Pictures by John Allen Photography.

BBxpo Live

Kirsty Jones and Kelly Smith represented the Devon Chamber at Barnstaple Pannier Market for this year’s incredible BBxpo Live - North Devon’s largest independent business exhibition. Shout-out to Robert Zarywacz from Zarywacz for organising such a fantastic event!

Strategic Session

City Conversations

Another fantastic morning at Foot Anstey in Plymouth for our May City Conversations. A huge thank you to everyone who joined us, including our excellent guest speakers Matt Ward, Head of Regeneration and Growth at Plymouth City Council; James Mackenzie Blackman, CEO at Theatre Royal Plymouth; Captain Richard Allan, CEO and Harbour Master at Cattewater Harbour Plymouth; Kim Downer from Plymouth Waterfront Partnership; Richard Stevens, MBE, Deputy to the Lord Lieutenant of DevonKing’s & Queen’s Awards Winners; and KAE winner Paul Montgomery from Sir Fix-a-lock Ltd. Shout-out also to our event charity, Soroptimist International.

The Devon Chamber of Commerce boards and leadership team came together in May for a strategic session at Harcombe House, the beautiful home of the Fire Fighters Charity. Brilliantly facilitated by Sawsan Khuri of Collaborative Capacities, the session focused on the value we deliver to our members, our commitment to Devon’s business community, and how we continue to grow while staying true to our roots. Lively discussions, fresh ideas and a shared passion for the region made for a powerful and productive day - all set against a stunning countryside backdrop.

New Dishwasher Day!

Shout-out to the electrical superheroes at HBH Woolacotts! When our Devon Chamber HQ dishwasher packed up, Nigel, Sean and Matt came to the rescue with a speedy replacement. Excellent service, a competitive price, and speedy, professional service. They even took away the old machine - talk about going above and beyond! A truly brilliant local company!

DATES FOR YOUR DIARY

City Conversations

11 September 2025

There’s no better way to start your working day than by spending a morning at Foot Anstey in Plymouth with like-minded business individuals while networking over a delicious breakfast. City Conversations is the Devon Chamber’s flagship breakfast event for senior business leaders on our Networking Booster membership or above.

Devon Networking

16 September 2025

Our Devon Networking series brings you to stunning venues across the county, offering the perfect setting to connect with local business professionals and forge valuable relationships. This time, we’re excited to be hosted by the Carlton Hotel in Ilfracombe, giving you the chance to network in a unique and inspiring environment.

Coffee in the City

17 September 2025

Meet-ups take place once a month on a Wednesday from 8.30-9.30am at different venues across Exeter. This time we’re at Step One! Whether you’re cycling, walking or running into the office, stop off and join the Exeter Chamber team on your way. All businesses welcome, so spread the word - but make sure to RSVP first!

Thirsty Thursday

25 September 2025

Held every other month, our Exeter team takes you to new and exciting restaurants and bars in the city, as well as some of Exeter’s wellestablished and much-loved hospitality venues. Make sure to join us at The Ivy on this occasion.

Crunchy Breakfast: The Opportunity of the Devonport Investment to Devon

1 October 2025

Join us at Crowne Plaza for our fantastic breakfast and networking event with topics you can bite right into. These events are in the form of panel Q&A’s with plenty of opportunity to ask questions and debate the hot topics of the day. Our last session of the year will be themed around the opportunity Devonport Deal opens up to businesses in Plymouth and the surrounding areas.

DEVON BUSINESS SHOW

15 October 2025

The county’s biggest Business Show returns to Plymouth Life Centre on Wednesday 15 October, promoting inclusivity and featuring exciting, innovative and interactive displays - plus some exciting new touches for 2025! To secure your exhibitor stand for this year’s Show, browse our interactive map at devonchamber.co.uk/devon-business-show. Then click your chosen stand and follow the link to the booking form.

What do you do and why do you enjoy it?

I’ve recently joined the Chamber as the new Membership and Events Administrator Apprentice. I have really enjoyed attending the events all over Devon and meeting all the members. No two days are the same and I have enjoyed the variety my new role has given me.

What inspires you?

My mum is a constant source of inspiration in my life. Her dedication and hard work have shown me the importance of resilience and determination. She always puts our family first and supports me unconditionally, which motivates me to give my best in everything I do.

NEW MEMBERS

A Older Safety Solutions

www.aosafety.co.uk

Age UK Plymouth www.ageuk.org.uk/plymouth Albert Goodman albertgoodman.co.uk

Alcoholics Anonymous www.alcoholics-anonymous.org.uk

Andrea de Gabriel

www.cornwallbrandingphotography.co.uk Big Box bigbox.media

Birth From Within South West CIC www.birthfromwithin.co.uk

Citizens Advice Exeter www.citizensadviceexeter.org.uk

Coaction Solutions www.coaction.solutions Cortex-training Ltd www.cortex-training.co.uk

CTC Planning

Curtis Whiteford Crocker

www.cwcsolicitors.co.uk

Data Cubed Limited data-cubed.co.uk

Digital Safety

www.ds-cic.com

DTEC PRO Ltd

www.dtecpro.co.uk

Encompass Southwest www.bpag-encompass.org.uk/about-us

Last Word: Olivia Heale, Membership and Events

Administrator Apprentice at the Devon Chamber of Commerce

What drives you?

The chance to be part of something hands-on and meaningful. I really value the opportunity this apprenticeship gives me to build practical skills, contribute to real work, and be part of a team. Knowing that I’m learning and growing in a role where I can make a difference keeps me motivated every day.

Where do you see the future of your organisation?

I see the Chamber continuing to grow and gain more members, continuing to host amazing events at great venues.

What’s the best advice you’ve ever been given?

You miss 100% of the shots you don’t take!

If you could sum up your CV in one word, it would be..?

Evolving.

When it comes to business, do you follow head or heart?

I mostly follow my head, but I don’t ignore my heart.

Epic Edits LTD epicedits.co.uk/seo-exeter-services Foresight Group

Fortitude First Aid Ltd. www.fortitudefirstaid.co.uk

Good Life Sorted - Devon & Cornwall www.goodlifesorted.com

Gravita

www.gravita.com/contact-exeter Groberri Ltd www.groberri.co.uk

Hyped Events www.hypedevents.co.uk

Ice Creates icecreates.com

InExeter inexeter.co.uk

IT Champion www.it-champion.co.uk

J Lynch Evergreen Brands Limited www.linkedin.com/in/jennylynch1

Jackson Fire and Security exeter.jacksonfire.co.uk

JP Blackmoor jpblackmoor.co.uk

Kaya Gallery kayagallery.co.uk

Lang Town & Country www.langtownandcountry.com

Lorient Polyproducts LTD www.lorientgroup.com

Describe yourself in five words Curious, Empathetic, Kind, Encouraging, Creative.

How do you balance life and work?

When I’m working, I focus and give it my all so that when I’m off, I can make space for rest, friends and family.

What’s your favourite quote? Whatever will be will be.

Who has been the greatest influence on you? My mum.

What are you most proud of?

I am most proud of myself for pushing through challenges and for making the effort to make a real positive change. Whether that be personally or professionally, I have proven to myself that I am capable and resilient.

MAG3D Ltd

Magical Tots®️ magicaltots.co.uk

Mainmark mainmark.co.uk

Manuel Pearce Photography

MidDevon Digital Limited www.middevondigital.co.uk Moor Trees moortrees.org

Newpark Solutions

Nurture FS nurturefs.co.uk

Padel tribe Limited

Paignton Zoo/Wild Planet Trust paigntonzoo.org.uk

Plymouth Literary Festival

Poynton Bradbury Architects poyntonbradbury.co.uk

Puffins of Exeter Ltd puffinsofexeter.co.uk

Relationships Plymouth www.relationshipsplymouth.co.uk

Sales Geek Exeter Ltd ww.salesgeek.co.uk

SHARE sharecontent.co.uk

Shark Trust www.sharktrust.org

Simpkins Edwards LLP www.simpkinsedwards.co.uk

Solar Cleaning South West Ltd solarcleaningsouthwest.co.uk

South Devon Roasters Ltd owenscoffee.com

South West AI Solutions Limited www.southwestaisolutions.com

Spain-UK Business Desk www.spainukbusinessdesk.com

Stuart Abbott Vocational Driver Training

Synergy 3D Solutions Limited www.synergy3dsolutions.co.uk

THE ACADEMY OF WIDE-HEARTED LIVING CIC wideheartedliving.com

Tiverton Hotel Lounge and Venue www.tivertonhotel.co.uk

Torquay Chamber of Commerce www.tqcc.co.uk

Unlocking Abilities Together

Veolia www.veolia.co.uk

Webcliq cic webcliq.com/

SPACES.