Business Events Africa March 2019 Vol 39 No 3

www.businesseventsafrica.com

Voice of the Business Events Industry in Africa

Vol 39 No 3 March 2019

Indaba Hotel

unveils new look and feel

Leandra

2 months ago

The grand reception staircase gives you a wonderful entrance into the hotel lobby. If you need anything, the hosts will make you feel at home.

Don’t fall for online reviews. Whenever you take a Sho’t Left, always book graded accommodation.

Business Events Africa: Serving the business events industry for 39 years

CONTENTS

VOL 39 NO 3 MARCH 2019

14 About the cover Indaba Hotel unveils new look and feel The Indaba Hotel, Spa & Conference Centre in Fourways has unveiled its new look and feel after months of major renovations to its commercial areas. The renovation is part of a R100 million total investment over all projects.

Special Features 14 REPORT BACK | MEETINGS AFRICA 2019 BREAKS RECORDS This year, 344 exhibitors showcased their services and products to potential buyers. This is 38 more than last year. It has been confirmed that 102 exhibitors from 15 African countries joined their South African counterparts.

This year saw 721 hosted buyers applying for spots at Meetings Africa, with a whopping 517 buyers (hosted and non-hosted) from 65 countries accepted to attend surpassing last year’s total of 420. This is 97 up from last year.

18 REPORT BACK | EXHIBITION INDUSTRY AWARDS South Africa’s top exhibitions and exhibition industry stakeholders have been recognised at the annual Exhibitions Industry Alliance (EIA) AAXO ROAR Awards and EXSA EXSA-llence Awards.

Association Resource Guide 2019 Business Events Africa

18

presents the annual guide to professional resources in the Southern African business events industry. This is not just a general directory of association members, but presents a select collection of members who want to promote their services to a wider market, including the international scene, and also highlights the fact that they belong to an organisation with a code of conduct, so it is safe to do business with them.

2 Business Events Africa March 2019

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22

The authority on meetings, exhibitions, special events and incentives management

Published by the proprietor Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)

HEAD OFFICE PHYSICAL ADDRESS: Suite 1, Fields Shopping Centre, Old Main Road, Kloof 3610

Destination focus

HEAD OFFICE POSTAL ADDRESS: PO Box 414, Kloof 3640, South Africa TEL: +27 31 764 6977 FAX: 086 762 1867 PUBLISHER: Godfrey King gk@contactpub.co.za

22 DISCOVER EXTRAORDINARY DESTINATIONS WITH MINOR HOTELS

MANAGING DIRECTOR: Malcolm King malcolm@contactpub.co.za

Minor Hotels’ diverse spectrum of hotel chains and brands connects to the needs and desires of today’s global travellers. In this feature, Business Events Africa looks at two of Minor Hotel’s destination properties located in Mozambique and Zambia.

EDITOR: Irene Costa gomesi@iafrica.com

Features 4 Editor’s comment Loadshedding won’t keep us in the dark.

5 News Cape Town Air Access drives growth.

Team building 24 Legacy Hotels team building: More than just an excuse to have fun.

26 Recharge your team with Drums and Rhythm.

Venue news 28 Cape Town Stadium: So much more than just a stadium.

29 aha The Rex Hotel: Urban style meets classic comfort.

30 Host your private function at the Johannesburg Expo Centre.

Personality profile 31 Minister Kganyago, manager: business events marketing at ATKV Resorts Travelling wide widens one’s horizon.

PRODUCTION & DESIGN EDITOR: Hayley Mendelow hayley@contactpub.co.za DISTRIBUTION MANAGER: Jackie Goosen jackie@contactpub.co.za

Executive chef 32 Stephen Mandes has always been curious about food.

45 EGF news The EGF sets out its strategy for 2019.

46 SAACI news Telecom providers can make or break your business.

47 SITE news SITE launches its manifesto for the incentive travel industry.

48 Index of advertisers.

49 Calendar.

50 Directory & associations of interest to the industry.

52 The last word Traveller feedback will mitigate negative effects of travel friction.

South Africa National Convention Bureau

SALES REPRESENTATIVES: Ruth Baldwin | +27 (0)72 897 6752 ruth@businesseventsafrica.co.za James Seymour | +27 (0)82 925 5508 james@cathkinmanagement.com PUBLICATION DETAILS: Volume 39 No 3 Business Events Africa has 12 issues a year and is published monthly, with the Yearbook in June.

Printed by

, a division of Novus Holdings

52 Mahogany Road, Westmead www.paarlmedia.co.za ANNUAL SUBSCRIPTION RATE: R680 which includes postage, packaging and VAT. Rates for addresses outside South Africa can be obtained on application to the Subscription Department.

publishers of Business Events Africa, is a member of:

Learning | Growth | collaboration

aaxo

Official media partner

9

Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence

Official journal of the Exhibition & Event Association of Southern Africa

Business Events Africa, in partnership with the South Africa National Convention Bureau, continues to run a series of supplements. In this supplement we look at Meetings Africa 2019.

www.businesseventsafrica.com

EDITOR’S COMMENT

A

s I sit here and ‘enjoy’ another four hours of loadshedding, I wonder how long this loadshedding situation is going to last, and what negative impact it is going to have on our country?

I suppose we have already lived through this, and it is by no means something we can’t overcome again.

However, somehow this seems worse than it was the last time round.

The one good thing is there is a loadshedding schedule that seems quite accurate, so you can work around it.

However, having Stage 4 loadshedding takes us to a new level of power outages. Being out for four hours at a time, and sometimes twice a day, is quite frankly ridiculous.

South Africans have grit and endurance, so this will definitely not get us down. From a personal perspective, the first step is to invest in an inverter, deep cycle batteries and solar power. This is something we are definitely looking at as we really don’t want to be left in the dark ages.

Most convention centres, venues,

hotels and shopping centres in general are already equipped to deal with this situation thanks to the last bout of loadshedding that hit our country a few years ago. So, in actual fact, it is mostly business as usual for the business events sector. It really shouldn’t have a major impact on conferences, exhibitions, etc., though it really isn’t ideal.

We are certainly living in interesting times because between the blackouts we have political party campaigning happening around us. The elections are only a few months away, and this situation isn’t doing our current government any favours. I suppose the test will be how they see us through this challenging time.

My concern is more how we as an industry are dealing with the messaging to the international stage. We can’t exactly act like it isn’t happening, but we need to have a clear message on the loadshedding situation.

We can definitely learn a lot from the drought situation and how the Western Cape overcame the negative and made it a positive example for others to follow.

Credit: Hein Liebetrau

Loadshedding won’t keep us in the dark

South Africans have grit and endurance, so loadshedding will definitely not get us down.

This is when the business events industry needs to come together and ensure we have one clear message for this situation. As an industry, we should be looking at doing a campaign that can counter any negative implications. Let’s learn from this and set the example.

South Africa is open for business and loadshedding won’t keep us in the dark.

Irene

Email: gomesi@iafrica.com

NEWS

Cape Town Air Access drives growth The Cape Town Air Access (CTAA) project, a division of Wesgro, recently provided a review of 2018, while looking at opportunities for the upcoming year.

F

orming the focal point for proactive international air route development in Cape Town and the Western Cape, the initiative has launched 13 new routes and facilitated 19 route expansions since their inception in 2015.

This has doubled seat capacity at Cape Town International Airport, adding 1.5 million two-way seats to the Cape Town network, contributing an estimated R6 billion in direct tourism spend since July 2015.

Wesgro chief executive officer, Tim Harris, highlighted how collaborating to grow air connectivity is happening around South Africa, with the CTAA team actively engaging with Johannesburg’s Oliver Tambo International Airport and Nelson Mandela Bay to see how a similar model can be implemented to boost air connectivity to these provinces.

In terms of route development, facilitating new, and expanding on existing routes in Africa will remain a key theme, with the initiative actively in the process of looking to develop a direct flight between North America and Cape Town International Airport.

“Air Access has shown excellent results in creating new routes and growing the numbers of people coming into the Western Cape. By creating direct routes and making it easier to access the province, Air Access also plays an important role in developing trade relations and growing tourism. Going forward, we will continue to focus on developing new routes, especially across Africa, and exploring the potential for growing cargo further which will help to further grow our economy and create new jobs,” commented Minister of Economic Opportunities, Beverly Schäfer.

“We have seen excellent results from the air access programme.

Air connectivity is critical to our region, and is key to boosting tourism and investment. The airport is gearing up for its expansion to meet the current demand. Thank you to all airlines for choosing Cape Town. Together we look forward to enabling more routes into our region,” concluded Deon Cloete, general manager of Cape Town International Airport.

HIGHLIGHTS FOR THE PAST YEAR INCLUDED: • Three new airlines added to the Cape Town network: RwandAir, Austrian Airlines, and Cathay Pacific; • Four new destinations added: Kigali, Harare, Vienna, and Hong Kong; • CTAA awarded Best Destination Marketing Award and overall Route Africa award at Routes Africa 2018; • CTAA awarded highly commended award in the Destination Marketing category at World Routes 2018; • The initiative hosted the AviaDev Africa 2018 conference which welcomed 172 route development representatives from 29 countries, including representatives from 23 airlines.

COVER STORY | Indaba Hotel, Spa & Conference Centre

Indaba Hotel

unveils new look and feel

The Indaba Hotel, Spa & Conference Centre in Fourways has unveiled its new look and feel after months of major renovations to its commercial areas. The renovation is part of a R100 million total investment over all projects.

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Photos by Gavin Klarmann.

T

he commercial areas upgraded included the reception, patio, Siphuza Bar and Epsom Restaurant. This part of the hotel dates back to 1952, and the designers and architects worked hard to ensure the upgrade embraced the history of the ‘grand old lady’, incorporating much of the existing country style architecture while maximising space and light; and bringing the hotel into a more modern era ensuring a better guest experience.

The newly-appointed commercial area now has a spacious reception and seamless flow to the 300-seater Epsom Restaurant and outdoor deck, incorporating the Courtyard Bar. New additions include three executive suites, three junior suites and the very popular Indaba Gin School supported by Inverroche.

Rob Mickel, director of the Indaba Group of Hotels, said: “Everyone has fond memories of the Indaba Hotel, with

COVER STORY | Indaba Hotel, Spa & Conference Centre

many people having celebrated a special occasion with us over the years – we really are part of the Fourways history.

“With the recent development in Fourways, we decided to upgrade and improve facilities, while still maintaining the country look and feel and ‘Mein Host’ hospitality for which the Indaba Hotel Fourways is renowned.

“Further extensions to our Mowana Spa with a dedicated pedicure deck will also be completed in March, and current bathroom upgrades in our ninth block family and queen twin deluxe rooms are well under way.

“We call it our 20/20 Vision, with all upgrades and improvements to be completed by the beginning of 2020,” Mr Mickel concluded.

Epsom concept Indaba Hotel has worked around new ‘mini brand within the Epsom Restaurant called Bistro 407. This is based on the history of the Indaba Hotel being located on Lot 407 of the original farm, Zevenfontein.

The larger Epsom Restaurant will be synonymous with our buffet breakfasts and conference buffet lunches, while the Bistro 407 will be a smaller, more intimate “high touch” bistro / grill house within the restaurant, open for dinner: a la carte and showcase/ degustation/ wine pairing dinners etc.

The hotel also has a new outdoor upper deck for alfresco dining and a private dining room (Prive), which seats 12.

www.businesseventsafrica.com

Location

Easy and convenient access to all main highways and O.R. Tambo International Airport, and a mere 15 km from Lanseria International Airport.

Accommodation

Designed in keeping with the countrystyle character of the hotel, each of the 258 en-suite, air-conditioned bedrooms offer luxury accommodation with modern facilities. Your home away from home, you will be treated to excellent service and serene surroundings during your stay.

Business Events Africa March 2019 7

COVER STORY | Indaba Hotel, Spa & Conference Centre

Conference facilities

Indaba Hotel features an impressive selection of 24 air-conditioned venues that can accommodate up to 2 000 delegates in total, with banqueting facilities for up to 500 people.

With a state-of-the-art 264-seater auditorium and a business and travel co-ordination centre, the Indaba Hotel is flexible enough to satisfy every need for every occasion.

The Kgotla venue is currently undergoing renovations. The

new multipurpose venue will be 1 200 square metres under roof. Ideal for large conferences and events, this venue will open in August 2019 Indaba Hotel offers specialised conference facilities on request like ISDN connections, as well as extensive Wi-Fi that is complimentary to all conference delegates and inhouse guests. The award winning conference, meeting and banqueting facilities are recognised as being some of the best and most comprehensive on the African continent.

Experiences The Inverroche Gin School

Life is a journey, and so is creating a special bottle of gin. The Inverroche Gin School at Indaba Hotel is an educational and exciting journey through the endless world of gin. With your presenter an able guide and a knowledgeable expert, groups will be taken back in time to this spirit’s origin hundreds of years ago, all

the way to the great popularity it enjoys today. You will learn new things and have a laugh with friends about facts you would barely believe to be true.

As in life, making your own gin is a process with many important steps.

The experience gives everyone involved the opportunity to express themselves and their unique personalities in a special and creative way.

Chief’s Boma Restaurant

This 300-seater restaurant caters for all tastes, with over 120 Africaninspired dishes ranging from North African Moroccan cuisine to koeksisters and melktert from the Cape. With a ‘Shisa Nyama’ grill boasting a variety of game meats, everyone is sure to find their favourite.

Mowana Spa

Set in the tranquil bushveld gardens of the Indaba Hotel in Fourways, Sandton, the Mowana Spa is a wellness sanctuary which will revive your senses, rejuvenate your body and soothe your soul. The Mowana Spa, which takes its name from the majestic baobab tree of African lore and legend, offers wellness journeys based on tribal massage in keeping with the healing spirit of the ‘tree of life’.

Drawing on the wisdom of Africa, the Mowana Spa Baobab Signature Product Range harnesses the natural moisturising properties of the Baobab Kernel which produces a rich, golden oil used for centuries by African women to protect their beautiful skins against the harsh African sun. indaba@indabahotel.co.za +27 (0) 11 840 6600 www.indabahotel.co.za

8 Business Events Africa March 2019

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Shared Economies

When shared minds come t ogether, we advance Africa Business Events Africa, in partnership with the South Africa National Convention Bureau, continues to run a series of supplements. In this supplement we look at Meetings Africa 2019, Africa’s premier business events trade show.

25 FEBRUARY 2019 : BONDAY When shared2019: minds 26-27 FEBRUARY come together, EXHIBITION SANDTON CONVENTION CENTRE we advance Africa.

JOHANNESBURG, SOUTH AFRICA

www.meetingsafrica.co.za 26 FEBRUARY 2018: BONDAY

27-28 FEBRUARY 2018:

EXHIBITION SANDTON CONVENTION CENTRE JOHANNESBURG, SOUTH AFRICA

SANCB | Meetings Africa 2019

Advancing Africa together Shared Economies

-When shared mind come together, we advance Africa In 2019 there was a specific focus on regionalisation as a continental strategy, and how this enhances the positioning and value offering for the business events industry in Africa.

Connect to one of the fastest growing and exciting business destinations in the world, when blossoming growing global economies and shared minds unite.

Amanda Kotze-Nhlapo, Chief Convention Bureau Officer of the South Africa National Convention Bureau:

“A

frica came out in full force to support and showcase what business events is about on the African continent. The show’s success comes from its regionalisation, ensuring a focus on the African continent, with the largest number of African exhibitors under one roof showcasing themselves to global and local buyers.

Hosting the show over two days ensures that it has high impact with a streamlined networking system.

Meetings Africa 2019 enhanced the collaboration between African countries and African associations so as to create more shared economic benefits for the continent’s business events sector. It is about co-operating first and then competing. This makes the African industry stronger and better, with an increased economic impact.

Success lies in the numbers and this year we had the biggest representation of African countries exhibiting and a total of 65 countries were represented by buyers.

There was a definite ‘magic’ on the floor. Increased interest from buyers is testament to the growth of the business events industry in Africa in recent years.

The show’s further success lies in its maturity. Meetings Africa provides a conducive environment to do business.

As it grows year on year, we constantly improve on the hosted buyer programme and the diary system to make sure that we drive return on investment (ROI), so participants really see the value. We put a high premium on ROI for both exhibitors and buyers.

Africa is ready to host business events and together, really advance Africa together.”

10 Business Events Africa March 2019

2019

2018

Total attendees

3 204

3 000

Total exhibiting companies

344

306

African exhibiting countries represented

16

14

African exhibitors (products and boards)

102 from 15 African countries

65

Media

126

154

First time African countries represented include Namibia, Zambia, Tanzania and Mauritius.

Total buyers (hosted and non hosted)

517

420

Countries represented by buyers

65

45

Number of universities

15

12

Total Future Leader Students

67

65

Total confirmed meetings

7 706 (1 200 more than 2018)

The meetings industry’s contribution to jobs and GDP is not just a South African story, but an African one too. www.businesseventsafrica.com

SANCB | Meetings Africa 2019

Exhibitor feedback Other African countries Amrita Craig, marketer at Mauritius Tourism Promotion Authority

Our general impression of the show is that it was well organised.

However, it is important to have a list of buyers from Africa two months before the event.”

Rosabelle Fanny, Hilton Mauritius Resort & Spa

“This is the first time we participated in Meetings Africa.

Our focus is to develop the MICE sector and tap the potential of the African market.

It was an opportunity to meet buyers from Europe, and we had some queries and leads. We barely met buyers from Africa, which was the main reason we participated in this fair, so we were unable to build our African network. There were good buyers in general.

We aren’t sure if we will exhibit again next year, as it all depends on whether it is a platform for African buyers, as this is our main target. We are already present on MICE platforms in Europe. We are going to see if we get business out of this meeting, then will decide.

For me, Meetings Africa is the ideal trade show for MICE, as hosted buyers know what they are looking for. It was my first time attending the show, and I am very satisfied. The appointments scheduled were good ones, and now I definitely need to follow up closely to get the business to materialise.”

Samantha Bronkhorst and Melissa McKay, Air Mauritius “Meetings Africa proved to be fruitful for Air Mauritius in terms of additional group potential and SADC opportunities. We were also introduced to several new agencies that we may be able to do business with.”

Kezy Mukiri, Zuri Events, Kenya

I attended Meetings Africa for the first time in 2019 and was completely blown away by the extensive potential and capacity of the meetings industry on the African Continent. The event was well organised, and I was able to connect easily with various PCOs, DMCs, convention venues and event suppliers from all the different countries that my company is currently doing business in or hoping to expand to.

As a PCO, I left Meetings Africa having built exciting new relationships and networks that will definitely enhance the work that we are currently doing in Sustainable Event Management across East Africa. I would definitely recommend the event to others and I will definitely be back!

to meet new clients, and to also be in touch with our existing clients with whom we have some ongoing projects in 2019.”

Local

positions in the organisation, or had a role in the decision-making process. I felt that it was a wellplanned and executed event.”

Minister Kganyago, ATKV Resorts

Gugulethu Buthelezi, Events et Cetera

Ariel Lamothe and Lucille Wong, Stage-In Mauritius “We have been impressed by the level of professionalism in terms of organisation. It has been a great opportunity for us

Yoadan Tilahun, managing director and chief executive officer of Flawless Events, Ethiopia “This was the first year I exhibited. I attended in 2017 as hosted buyer. From exhibiting in 2019, we have leads on incentives and conferences but nothing is confirmed, and won’t be confirmed for a while. Hosted buyers are shopping amongst various destinations so we won’t know the benefit for at least another six months to one year.

It was good to see familiar industry colleagues, network and discuss the African market. It’s also been good to get our name out there and market Ethiopia as an ideal location.

The quality of hosted buyers was okay, but there weren’t as many as expected or marketed. I’m not sure if we will exhibit again. We need to be present as a country rather than individual companies, so we have to lobby our government to engage at a higher level. If this is the case, we will participate again.”

www.businesseventsafrica.com

Visitor feedback

“Meetings Africa was the perfect platform to launch my business to the industry. It gave me the opportunity to make suppliers, industry stakeholders and potential clients aware of who Events Et Cetera is, and the role we plan to play in the business events industry.

We had a total of 12 appointments on the 26th, and more than half were real associations with real conferences that we had the opportunity to quote for. It was a similar case on the 27th, where we had 10 appointments, half of which were healthy leads.

I felt that the buyers were well vetted, and were people who were either in decision-making

“Meetings Africa is a great platform to drive our MICE strategy at ATKV Resorts. It is a wonderful opportunity that brings sellers and buyers together. Ever since our new company positioning within the business events space, our commitment at Meetings Africa has strengthened.

We managed to secure a great international MICE group from this show in the past. The event will be taking place later this year, so we are truly proud of this benefit as an organisation.

Solid business leads were generated. I genuinely feel the buyers were of a higher quality than in previous years.

I will definitely be back next year. It fits our strategy like a hand in a glove.”

Business Events Africa March 2019 11

SANCB | Meetings Africa 2019

Hosted buyer feedback

Magdy Ibrahim, managing director of Smart Solutions Consultants, United Arab Emirates “To me, 2019 was the most successful round for Meeting

Africa, and by far the best in Africa. It was rich in the number and variety of exhibitors, and at same time worked as an international travel market – I met travel and MICE professionals from all over the world. It is the same as when I visit IMEX or IBTM World, but it was much better in hospitality, taking care of small details, and the variety of pre- and post-tours which introduce the real country and real product richness and variety to buyers.

I am planning to attend Meeting Africa again because it is the right hub for MICE industry in Africa.”

Heather Dow, association manager of Events & Management Plus Inc, Canada “Meetings Africa is a great way to expand your depth and

breadth of knowledge and bring your events to exciting new destinations.

Meetings Africa is the number one trade show for networking, gaining industry insights, and learning about new destinations in South Africa!

I really appreciate the delegate experience in new locations; to experience South Africa first hand! This is when I realised that Legends is exactly where I need to bring my group.

It is much easier to advocate for a location when you have experienced the food, culture and sights.”

Sustainability Village

Exhibitor Nomaswazi Tinus, founder & director of African Mamas Crafts

“Exhibiting at the Sustainability Village at Meetings Africa 2019 was a great opportunity for African Mamas Crafts. 2018 was our first year of exhibition. We were excited, but didn’t really know what to expect. One of the highlights were the media opportunities as we got to speak on Morning Live and do a review with Business Events Africa. Although hard to quantify,

the value of these media opportunities has been immense and has increased our brand visibility and media profile.

Besides growing revenue and making good sales through the voucher system, we’ve also established and are building good relationships with various stakeholders such as Gauteng Tourism, Tshwane Tourism & the South African National Convention Bureau (SANCB).

These relationships have helped us increase market access opportunities. As a result, we were invited to provide delegate gifting for IMEX Frankfurt 2018 and participated as part of the village at the World Choir Games 2018, hosted by the City of Tshwane.

Last year we applied for and received subsidised membership for the Event Greening Forum (EGF) sponsored by SANCB for

12 Business Events Africa March 2019

10 SMMEs. This has exposed us to other opportunities such as the EGF conference 2018, which was a great learning and networking opportunity. We have subsequently renewed our EGF membership for 2019 and look forward to being involved in the work the EGF is doing.

In conclusion, we have seen immense benefit from being a part of the Sustainability Village at Meetings Africa. More importantly, we were excited to be part of the EGF AGM and to hear that the concept of the village is becoming more widely adopted.

The potential socio-economic impact this has if all South African MICE events are done this way is huge. We would like to thank the SANCB and the EGF for inviting us, and we look forward to participating again in 2020.”

16 vendors, an increase from 12 in 2018.

The Sustainability Village gives small business owners an opportunity to sell their goods to hosted buyers and visitors through vouchers, cash and credit card.

Exhibitors at the Sustainability Village indicated that besides the financial support, other value adds included promoting their products to additional markets and making connections. www.businesseventsafrica.com

CAPE TOWN STADIUM FROM ICONIC ACTS TO INTIMATE DINNERS This is where South Africa celebrated the life of Nelson Mandela, where we cheered the superstars of the Soccer World Cup. It’s where we got goosebumps from seeing the world’s biggest acts live on stage and took selfies dressed up for the rugby 7’s.

It’s also the perfect setting for a unique gala event, business event or product launch and the ideal backdrop for an international blockbuster or one-of-a-kind photoshoot.

SO MUCH MORE THAN JUST A STADIUM. Excellent location | Great scale and versatility | World-class facilities and staff | Great legacy

For enquiries or to book, call +27 21 417 0120 or visit https://capetownstadium.co.za/application-form/

REPORT BACK | Meetings Africa 2019

Meetings Africa 2019

breaks records Meetings Africa 2019 has broken all previous records.

Since the first Meetings Africa took place in 2004, the event has grown year on year with more registered buyers and exhibitors attending this year’s event than ever before.

By Irene Costa

T

his year’s edition of Meetings Africa took place from 25 to 27 February 2019 at the Sandton Convention Centre, Johannesburg.

This year, 344 exhibitors showcased their services and products to potential buyers. This is 38 more than last year. It has been confirmed that 102 exhibitors from 15 African countries joined their South African counterparts.

African countries that will be newly represented include Namibia, Zambia, Tanzania and Mauritius.

This year saw 721 hosted buyers applying for spots at Meetings Africa, with a whopping 517 buyers (hosted and non-hosted) from 65 countries accepted to attend surpassing last year’s total of 420. This is 97 up from last year.

Statistics showed that the majority of buyers thought Meetings Africa’s value lay in the quality of products on show. Other buyers thought Meetings Africa was valuable for the networking opportunities and the number of products and appointments.

SEEN AT MEETINGS AFRICA 2019

Scott Langley and Irene Vallihu from Durban ICC.

Ruth Baldwin, Business Events Africa and Natasha Mostert, Harties Boat Company.

James Seymour, Business Events Africa and Lindiwe Rakharebe, Durban ICC.

Lorin Bowen, Leah May van der Walt and Vivienne Wilson, Lorin Bowen Business Events.

Sadiq Dindar, South African Tourism; Sonto Ndlovu, Limpopo Tourism Agency; and Jessica Nhleko, ANB Group.

SA Tourism (from left): Mmabatho Sikhakhane, Sadiq Dindar, Zinhle Nzama and Malehloa Snowie Potiane.

From the Eastern Cape Parks Tourism Agency, Vuyani Dayimani and Zukiswa Ntwasa.

From Ugu South Coast Tourism, Kay Robertson, Phelisa Mangcu and Patrick Shinga.

Moledi Mantambo, North West Tourism Board and Wendy Nelson, MEC for Tourism in the North West Province.

14 Business Events Africa March 2019

www.businesseventsafrica.com

REPORT BACK | Meetings Africa 2019

Aidan and Diane Koen, Ogada Group.

Amanda Ollson and Adele Forsyth, Recreation Africa.

Aretha Bohlela and Kwakye Donkor, Africa Tourism Partners.

Kyle van Heerden and Boitumelo Moleleki, Tourism Business Council of South Africa.

Darshana Bhoola, Walthers DBS; Nancy Helmy, Travel Choice, Egypt; and Daryl Keywood, Walthers DBS.

Jeffers Miruka, African Society of Association Executives; Esmaré Steinhöfel, ICCA; and Gregg Talley, Talley Management Group.

Esmaré Steinhöfel, ICCA; Chris Prieto, Embassy of Brazil; and Sina Bünte, ICCA.

David Sand, Uwin Iwin and Malcolm King, Contact Publications.

Frank Murangwa, Rwanda Convention Bureau and Tes Proos, Crystal Events Africa.

Amanda Margison and Michelle Da Sousa, On Show Solutions.

Adele Eloff and Julie-May Ellingson, Cape Town International Convention Centre.

Sharon Da Silva and Bradley Glenn, Inside Edge and Angela Lorimer, Spier.

Jacques Fouche, Gearhouse SA and Lerisha Mudaliar, Cape Town & Western Cape Convention Bureau.

Doug Rix, EXSA; Lisa Jade Merven, GingerBiscuit; and Greg McManus, Event Greening Forum.

Cherelee Oosthuizen and Brenda Dooge, Guvon Hotels & Spas.

www.businesseventsafrica.com

Business Events Africa March 2019 15

REPORT BACK | Meetings Africa 2019

Eduardo Pinto Ferreira and Leigh-Anne Luus, Peermont Hotels & Casino Resorts.

Mark Jakins and Samuel Nassimov, Premier Hotels & Resorts.

Brenda Dooge and Grant Sandham, Guvon Hotels & Spas.

Melanie Pretorius and Andile Mgobhozi, CSIR ICC.

Laetitia van Tonder, Marriott International and Ruth Baldwin, Business Events Africa.

Minister Kganyago from ATKV Resorts and Nadine Scholtz, ATKV Klein-Kariba.

Leon Bosch and Grant Sandham, Guvon Hotels & Spas; Peter Dros, Fancourt; Sisa Ntshona, South African Tourism; and Angela Lorimer, Spier.

From left: The Birchwood Hotel & OR Tambo Conference Centre team Yolanda Phore, Lauren Naismith, Elken Ndlovu and Greg Hoffmann.

John Watson, Preferred Hotels & Resorts and Colette and Rick Taylor, The Business Tourism Company.

From left: Gary van der Watt, Resource Design; Adele Hartdegen, GL Events, Mark John Cartmell, BrightGiants, Lisa Jade Merven, GingerBiscuit; Chad Botha, Inspire Furniture; and Michelle Hunter, TravelWorx.

Zukiswa Ntwasa, Eastern Cape Parks Tourism Agency; Bongiwe Nzeku, Merryl Fairfoot and Amanda Kotze-Nhlapo from the South Africa National Convention Bureau; and Sma Dlamini, Mpumalanga Tourism Authority.

Tracy Malebane, Johannesburg Expo Centre; Nasrin Dean, The Forum Company; Lumka Dlomo, Johannesburg Tourism Company; Refilwe Mokgaotsi, Johannesburg Expo Centre; and Rendani Khorommbi, Johannesburg Convention Bureau.

Corné Koch, Cape Town and Western Cape Convention Bureau and Amanda KotzeNhlapo from the South Africa National Convention Bureau.

Rudi van der Vyver, Southern Africa Association for the Conference Industry (SAACI) and Jacqui Nel, Exhibition Freighting G.S.M.

Richard Wyllie, Tourism KwaZulu-Natal – Durban KZN Convention Bureau and Nina Freysen-Pretorius, The Conference Company.

16 Business Events Africa March 2019

www.businesseventsafrica.com

REPORT BACK | Meetings Africa 2019

Awards honours exhibitors that are the greenest of them all There seems to be something in Cape Town’s water because the Mother City had dominated this year’s Meetings Africa 2019 Green Stand Awards. The announcement was made at the Welcome Networking Cocktail Function, held at Urban Tree, Johannesburg, on Tuesday, 26th February.

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ccording to South African Tourism Chief Executive Sisa Ntshona, The Meetings Africa 2019 Green Stand Awards seek to recognise exhibitors who go that extra “green” mile to build and design stands that are environmentally and socially sustainable.

The stands are judged against the Event Greening Forum (EGF) award criteria including design, materials, operations, transport, communication, beyond green and innovation.

“Exhibitors were afforded the opportunity to participate in the competition by showcasing their stand at the exhibition and submitting a written motivation explaining why their stand is green,” Mr Ntshona said.

The awards were divided into three categories: small, medium and large stands.

Winners of the small stand category, Resource Design, designed their stand using recycled Xanita board and printed collateral. Based in Cape Town, Resource Design is a creative solutions provider to the exhibitions, events, retail and the hospitality industry. It promotes the use of sustainable materials and the use of LED lighting.

Gary van der Watt from Resource Design said: “It has taken us eight years to get to this point where people notice the

product for what it is. We also have legacy projects, where most of the exhibition stands are reused to create desks at preschools. Kids have got light weight, non-toxic desks to sit at. They can go back into recycling, so that nothing ever goes into landfills. Our logistics are much better because we can use small trucks.”

The winners of the medium-sized stand category, Cape Town International Convention Centre, embraced the principles of sustainability with a stand for its use of electronic collateral, low reliance on transport and positive social impact. Its fabric banners will be repurposed into drawstring bags and used as corporate gifts.

Judges noted that the competition was tight in this category with many contenders, however the winning stands embraced greening principles in their procurement processes through engaging with stand designers.

Adéle Eloff from Cape Town International Convention Centre said: “We have put much work into sustainability, as going green is very important. It is something that is very close to our hearts. We are grateful to see that this is getting appreciation from the exhibition industry, from Meetings Africa and all those involved.”

Green Stand Award winners were as follows: Small stand Runners-up: Two Oceans Aquarium Winner: Resource Design Medium-sized stands Runners-up: Legend Hospitality Group Winner: Cape Town International Convention Centre Large-sized stand Winner: Cape Town and Western Cape Convention Bureau

The large stand winner of the night, Cape Town and Western Cape Convention Bureau, won for keeping up with sustainable, creative and trendsetting principles. They were also noted for being knowledgeable about greening and its value.

The modular stand materials, comprised a mix of Xanita board, wood, and steel frames that has been used at 12 events over the last three years.

Head of the bureau, Corné Koch, said they are always looking for ways to save budget and use it sustainably. “We are not only looking to build a quality stand, but also a sustainable stand that can be reused.

As a result, the group is starting to be wellknown for being resilient and sustainable.”

SAACI hosts ‘post’ Meetings Africa cocktail party The SAACI Johannesburg branch hosted an unwind and relax networking event at the close of Meetings Africa 2019 at Pappas On The Square.

Part of the event was the inaugural Cocktail Competition.

Ruth Baldwin, Business Events Africa won for her Nameless Gin Cocktail. She won bragging rights as the ‘SAACI Johannesburg Cocktail Champion for 2019’.

www.businesseventsafrica.com

Business Events Africa March 2019 17

REPORT BACK | Exhibition Industry Awards

SA’s top exhibitions named at exhibition excellence awards South Africa’s top exhibitions and exhibition industry stakeholders have been recognised at the annual Exhibitions Industry Alliance (EIA) AAXO ROAR Awards and EXSA EXSA-llence Awards.

18 Business Events Africa March 2019

www.businesseventsafrica.com

REPORT BACK | Exhibition Industry Awards

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he prestigious awards were presented at a gala Gatsbythemed dinner alongside the Exhibition of Exhibitions trade show in Johannesburg on 31 January.

Exhibition of Exhibitions, presented by the Association of African Exhibition Organisers (AAXO), is the exhibition industry’s primary industry product and service provider showcase and networking event. AAXO chairperson Leatitia van Straten said Exhibition of Exhibitions and the EIA awards play an increasingly important role in encouraging excellence in the fastgrowing exhibition and events industry.

“The exhibition and awards are the industry’s event of the year, and once again recognised shining examples of South African industry excellence – from event organisers through to suppliers and stand builders,” Ms van Straten said.

The Exhibition Industry Awards, hosted by the Exhibition Industry Alliance uniting AAXO and EXSA, were attended by over 340 key stakeholders. ROAR, standing for Respect, Opportunities, Achievements & Recognition, are aimed at acknowledging and recognising excellence in exhibition organisation and participation, she said.

Doug Rix, chairperson of EXSA, thanked the many sponsors and individuals

that worked behind the scenes as well as the Industry for coming together to celebrate the successes of 2018.

“The EXSA-LLENCE Awards are seen as a highlight of each year and provide recognition to companies and individuals that push themselves to achieve and deliver quality products and services so as to further enhance our industry.”

The awards were made to exhibitions or activations that took place in 2018, and entries were judged on the overall exhibition/activation strategy incorporating marketing, public relations, operations, activation, stand construction and ROI.

The 2018 ROAR winners are: Trade Exhibitions of the Year (B2B)

Trade & Consumer Exhibitions of the Year (B2B & B2C)

Trade Exhibition of the Year 1-6 000 m2 Winner: Madex – Specialised Exhibitions Montgomery.

Trade & Consumer Exhibition of the Year 1-6 000 m2 Winner: Fire & Feast Meat Festival – Reed Exhibitions.

Trophy sponsored by Sandton Convention Centre.

Trophy sponsored by Sandton Convention Centre.

Trade Exhibition of the Year 6 001-12 000 m2 Winner: WTM Africa – Reed Exhibitions.

Trade & Consumer Exhibition of the Year 6 001-12 000 m2 Winner: Decorex SA Durban – Reed Exhibitions.

Trophy sponsored by Sandton Convention Centre.

Trophy sponsored by Sandton Convention Centre.

Trade Exhibition of the Year 12 001 m2+ Winner: Electra Mining Africa – Specialised Exhibitions Montgomery.

Trade & Consumer Exhibition of the Year 12 001 m2+ Winner: Livestock & Die Groot Plaasproe – Agri-Expo.

Trophy sponsored by Sandton Convention Centre.

Trophy sponsored by Sandton Convention Centre.

Consumer Exhibitions of the Year (B2C)

Social Media

Consumer Exhibition of the Year 1-6 000 m2 Winner: The Getaway Show Johannesburg – Ramsay Media.

Trophy sponsored by Sandton Convention Centre.

Consumer Exhibition of the Year 6 001-12 000 m2 Winner: MamaMagic® Baby Expo Cape Town – Exposure Marketing.

(Awarded to the best organiser/ exhibition outside of South Africa) Winner: Caminex – Specialised Exhibitions Montgomery.

Trophy sponsored by Sandton Convention Centre.

Exhibition Stand of the Year (For marketing, activation, stand construction and ROI) Best Exhibition Stand 1-36 m2 Winner: Scan Display – Madex June 2018.

Trophy sponsored by Sandton Convention Centre.

Best Exhibition Stand 37-140 m2 Winner: SSQ Design.

Mobile – SHC; Electra Mining 2018.

Trophy sponsored by Sandton Convention Centre.

Winner: Comic Con Africa – Reed Exhibitions.

Best Exhibition Stand – 141 m2+ Winner: ITR Africa – Bauma Africa 2018.

Trophy sponsored by Sandton Convention Centre

Trophy sponsored by Sandton Convention Centre.

Overall Winner:

Best Overall Exhibition in 2018

Trophy sponsored by Sandton Convention Centre.

Consumer Exhibition of the Year 12 001 m2+ Winner: MamaMagic® Baby Expo Joburg Summer – Exposure Marketing.

Trophy sponsored by Sandton Convention Centre.

www.businesseventsafrica.com

(Awarded for the best exhibition social media strategy)

Africa Bound

Winner: MamaMagic® Baby Expo – Cape Town – Exposure Marketing.

Trophy sponsored

by Sandton Convention Centre.

Business Events Africa March 2019 19

REPORT BACK | Exhibition Industry Awards

The 2018 EXSA-LLENCE winners are: EXSA-LLENCE Best Design Stand Awards of 2018 Top Scorers System Built Stands (any size): • Gamefinity stand at Comic Con 2018 – GL Events.

• DK Design stand at EOE 2018 – DK Design.

• IN2IT Technologies stand at TIC 2018 – Expo Guys.

Top Scorers Custom Built stands of 12 m² & under: • Blu Cube stand at EOE 2018 – Blu Cube.

• Epsilon stand at AfricaCom 2018 – HOTT 3D. Top Scorers Custom Built stands of 13-24 m²: • Kiron stand at ICE 2018 – Brilliant Branding.

• South 32 stand at Mining Indaba 2018 – Scan Display.

Top Scorers Custom Built stands of 25-50 m²: • EFAM stand at EoE 2018 by EFAM • Medikredit stand at BHF 2018 – Brilliant Branding.

• ITM stand at Electra Mining – Brilliant Branding.

• Angola stand at Mining Indaba 2018 – Concept G.

Top Scorers Custom Built stands of 51-100 m²: • Universal stand at BHF 2018 – Brilliant Branding.

• WIOCC stand at AfricaCom 2018 – Hott 3D. Top Scorers Custom Built stands of 101-200 m²: • SAT stand at Tourism Indaba 2018 by Blu Cube.

Top Scorers Custom Built stands of 201 m² and over: • SAT stand at ITBM 2018 by Blu Cube.

• Becker stand at Electra Mining 2018 by The Exhibitionist.

Top Scorers Outdoor stands of Any Size: • VW stand at NAMPO 2018 – Compex.

Top Scorers External* stands of 100 m² and under: • Caesarstone stand at Decorex 2018 – Smart Build.

Top Scorers External* stands of 100 m² and over are: • Airbus Group stand at AAD 2018 – SSQ and Innovation Factory.

• Rheinmetall stand at AAD 2018 – Concept G.

*External design stand projects are a collaboration between a 3rd party agency and the company that manufactured and built the project Memorable Event Award: Innovation Factory and Cutting Edge for the “Mercedes Benz World at the Rotunda Building in Joburg CBD”

Best of the industry suppliers and venues and their employees as voted for by EXSA supplier and venue members: Best Venue: Sandton Convention Centre.

Best Supplier Company – Design & Construction: The Exhibitionist.

Best Supplier Company – Audio Visual: Gearhouse South Africa.

Best Supplier Company – Furniture: Inspire Furniture Hire and Sales.

Best Supplier Company – Project Management: Two Way Exhibitions & Events, DK Design.

Best Supplier Company – Logistics: Exhibition Freighting G.S.M, TST. Onsite Management & Logistics.

La Rouxnelle Logistics and Consulting.

REPORT BACK | Exhibition Industry Awards

Doug Rix.

Moses Nefale.

Janine Cameron and Jenna Harper.

Best Supplier Company – General: Two Way Exhibitions & Events.

Best Venue Individual: Daksha Vallabh from Sandton Convention Centre.

Best Supplier Individual – Design & Construction: Jennifer Donaldson from The Exhibitionist.

Best Supplier Individual – Audio Visual: Charl Smit from Gearhouse, Lee Reynolds from Inhouse VTM.

Gary Corin.

Jerome Jacobs.

Mohamed Kahn.

Daksha Vallabh.

Charl Smit and Lee Reynolds.

Best Supplier Individual – Furniture Hire: Theo Botha from Inspire Furniture Hire and Sales.

Best Supplier Individual – Project Management: Doug Rix from DK Design.

Best Supplier Individual – Logistics: Jerome Jacobs from La Rouxnelle Logistics and Consulting.

Best Supplier Employee – General: Jenna Harper from Two Way Exhibitions & Events, Janine Cameron from Barmotion.

Theo Botha

Jennifer Donaldson

2018 Chair’s Award: Moses Nefale from Scan Display (as Treasurer for EXSA).

Inducted into the EXSA Industry Hall of Fame: • Mohamed Kahn, founder of ZF Cleaning • Gary Corin of Specialised Exhibitions.

AAXO and EXSA thanks the sponsors behind the celebration, including Gearhouse SA, Unlimited Events, Orange Orbit, GL Events, NECTA (The Event App), EXBO, Barmotion, Sandton Convention Centre and Larouxnelle Logistics & Consulting.

E: info@exsa.co.za T: +27 10 300 7907 www.exsa.co.za

DESTINATION FEATURE | Mozambique & Zambia

Discover extraordinary destinations with Minor Hotels Minor Hotels’ diverse spectrum of hotel chains and brands connects to the needs and desires of today’s global travellers. In this feature, Business Events Africa looks at two of Minor Hotel’s destination properties located in Mozambique and Zambia.

Anantara Bazaruto Island Resort

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n the remote Bazaruto Archipelago off the coast of Mozambique, the Indian Ocean teems with marine life and jewel-like waters surround a cluster of six paradise islands. On the largest of these, Anantara Bazaruto Island Resort offers luxurious exclusivity to explore it all. Inspiring travellers with a sense of adventure, the private island hideaway showcases its extraordinary destination with incomparable experiences, and also goes the extra mile to help conserve its precious environment.

Discovery is a must, with adventures at every pace. 4x4 island tours uncover more pristine bays, rich flora and fauna, laid-back local life and a 19th century lighthouse. Soft powdery white sands are cantered along on horseback and riders can take their steed for a swim in the sea. Towering dunes offer dramatic boarding slopes, and a unique spot for

sunset drinks. An ornithologist guides bird watchers to flocks of pelicans and flamingos at coastal lakes.

Renowned as one of the world’s top snorkelling, diving and fishing destinations, the Bazaruto Archipelago boasts year round warm waters, dazzling soft coral ridges and thousands of tropical fish species. Water sports in a pristine ocean playground include water skiing, knee and wake boarding, doughnut and banana boat rides, or the serener pace of exploring by kayaks and stand up paddle boards. Traditional dhow boats sail into sunset, with a glass of champagne in hand. Cruises set out in search of dolphins, whales, turtles and the largest population of the rare dugong on the African east coast.

From one utopia to another, a boat trip to aptly-named Paradise Island wows with superb snorkelling, relaxed sunbathing

without a soul in sight, and extends the pleasures with a leisurely BBQ picnic.

The Bazaruto Archipelago is also one of the world’s top deep sea fishing destinations. The archipelago has a strong conservation policy of tag and release that ensures sustainability, and many a prize catch. Indeed Anantara Bazaruto has won the prize for the most tagged fish of all commercial charter operations on the Southern African east coast.

Corporate retreats enjoy productive meetings in the conference room, with state-of-the-art equipment and flexible seating for up to 60 guests. Distinctive team building activities can be followed by impressive dining, with the added allure of no interruptions to seal the deal or celebrate a triumph in secret.

www.anantara.com/en/bazaruto-island 22 Business Events Africa March 2019

www.businesseventsafrica.com

DESTINATION FEATURE | Mozambique & Zambia

The Royal Livingstone Hotel by Anantara

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he Royal Livingstone Victoria Falls Zambia Hotel by Anantara offers exclusive access to Zambia’s unique natural wonders and adrenalin-pumping activities, rich heritage, and vibrant tribal culture.

The adventure begins before arrival with an exclusive water taxi transfer along the Zambezi River, and a first glimpse of Zambia’s free-roaming wildlife. Capitalising on an unmatched location overlooking Victoria Falls, the hotel is a 10-minute walk away, boasts its own private entrance, and offers unlimited complimentary access to this iconic Natural Wonder.

Wildlife river safaris promise excellent game and bird viewing. Speciallydesigned safari boats have the unique ability of traversing the rapids safely and comfortably, and can even cruise in water as shallow as 200 mm. The rushing rapids of the Batoka Gorge offer the heart-pumping thrills of white water rafting and jet boating, expertly navigated by experienced river guides.

An adventure flight in a Huey helicopter, flown with doors open at a lower level, skims over the African bush, deep down into the dramatic Batoka Gorge and over the Falls. Even when the river levels are low, this memorable experience has soaring wow factor.

For those seeking a different type of flying adventure, the spray of the Falls can be felt while soaring over its splendour in a microlight flight which flies above the Victoria Falls and continues upstream over Long Island, Palm Island, Kakunka and Kandahar Islands and finally onto the Mosi-oa-Tunya National Park for a genuine bird’s eye view of the awesome spectacle.

For an authentic experience of vintage

travel, The Royal Livingstone Express steam locomotive combines the luxury of The Royal Livingstone Hotel by Anantara with Victorian elegance and exquisite fine dining. Trundling through the picturesque Zambezi Valley, guests can relive a bygone era as they relax in lovingly restored Pullman-style coaches.

Crossing the Victoria Falls Bridge, sunset beside the world’s largest waterfall is toasted with sparkling wine or a cocktail, followed by a gourmet dinner.

Culinary experiences celebrate local flavours and ingredients, complemented by international culinary traditions. In the Royal Livingstone Dining Room, African and European fine dining is enchanting.

Drinks and light meals in The Royal Livingstone Lounge are surrounded by David Livingstone’s paintings, books and maps. Stories are shared in splendour over high tea in the afternoon, and later fine wines or whisky, which are the perfect

accompaniment to live piano music.

Drinks are spectacular on The Sundecks facing the rush of Victoria Falls, ending with sunset cocktails.

Quintessential gin bar journeys include African botanical infusions, signature cocktails and personalised concoctions.

Dining by Design tailors gourmet picnics and fine dining with a personal chef and butler in a choice of idyllic private settings.

Sophisticated meeting and event venues are remembered for their iconic views and meticulous attention to personalised detail. Two boardrooms seat a dozen executives. Beside the Zambezi, The Sundeck offers an al fresco canapé luncheon, sundowner parties for up to 60 guests and brainstorming sessions for 100. The Royal Livingstone Lawns seats 250 guests for a gala dinner, with Victoria Falls gushing in the background.

www.anantara.com/en/royal-livingstone

www.businesseventsafrica.com

Business Events Africa March 2019 23

TEAM BUILDING | Legacy Hotels

Team building More than just an excuse to have fun Bringing staff together is a great way to get your teams to work more cohesively with each other.

Team building is more than just an excuse to have fun, it’s an opportunity to allow teams to bond with each other and to build on their skills at the same time.

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usinesses and organisations use team building regularly to strengthen their teams.

It helps to open up communication between people, helps the team to strategise and tackle problems and it is also an excellent way to resolve conflicts that may exist in your team.

Team building also allows teams a chance to get to know each other better, especially if they don’t get a regular chance to socialise at the office. This boosts morale and promotes teamwork.

When teams collaborate, the overall performance of employees increases as well as innovation and creativity.

Research shows that companies with employees who are engaged in the company vision fare 2.5 times better

24 Business Events Africa March 2019

as far as income is concerned. And when employees are engaged, they are less likely to leave in search of greener pastures. Team building fosters this kind of engagement among employees, and while many organisations may think that Team building may not be necessary, it may ultimately improve their bottom line.

Of course, Team building doesn’t have to specifically focus on the objective of building skills and communications.

It could simply be an occasion to celebrate a win, or the end of a big project. The results would still be the same: better communication, a stronger team that communicates well and an increase of trust among co-workers.

Activities at team-building events vary widely. It can be as simple as organising

a monthly or weekly get-together with the team for beers and pizza and seminars to elaborate adventure style breaks in exotic locations.

Taking your team out of their regular office environment is a great way to stimulate creativity and communication.

There are a number of hotels and lodges that offer team-building as part of their services. While some, like Legacy Hotels and Resorts, may not offer them in-house, they could outsource the team-building activities to accommodate corporate guests.

From the Pilanesberg, to Namibia, to Victoria Falls to Ghana, Legacy’s collection of hotels and lodges across the African continent offers a variety of team-building options for all groups from small to large.

www.businesseventsafrica.com

Teambuilding Advert_v3.pdf

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BUILDING TEAMS ACROSS

BUILDING

AFRICA TEAMS ACROSS

AFRICA

From the Pilanesberg, to Namibia, to Victoria Falls to Ghana, our collection of hotels and lodges across the African continent offers a variety of team building options for From the Pilanesberg, to Namibia, to Victoria Falls to Ghana, all groups from small to extra large. our collection of hotels and lodges across the African continent offers a variety of team building options for all groups from small to extra large.

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Bookings Enquiries Bookings and and Enquiries Central Central Reservations Reservations Tel:Tel: +27 11118066888 hotels@legacyhotels.com +27 8066888 || Email: Email: hotels@legacyhotels.com

www.LegacyHotels.com www.LegacyHotels.com

www.LegacyLifestyle.co.za www.LegacyLifestyle.co.za

TEAM BUILDING | Drums and Rhythm

RECHARGE YOUR TEAM WITH

DRUMS AND RHYTHM GREAT FOR:

• Opening and closing of conferences • Product launches • Company entertainment • Team building • Incentives • Office parties • Yearend functions 26 Business Events Africa March 2019

www.businesseventsafrica.com

TEAM BUILDING | Drums and Rhythm

Barriers like hierarchy, age, gender and race will be broken.

ENTERTAINMENT AND OTHER SERVICES AVAILABLE: Drums and Rhythm offer a wide range of team-building activities, using drumming and dancing to facilitate human potential through rhythm.

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Drummers • Dancers • Bands • Acts • Shebeen Theme • African Music Shop • Memorabilia.

confidence flowing stronger than ever before.

Our facilitators are very friendly and professional with more than 20 years of experience teaching at various companies, schools, communities and institutions.

They are very passionate about their jobs and the role they play to enhance and improve human relationships.

We would encourage you to experience the most powerful team building experience in a short space of time.

Drums and Rhythm look forward to facilitating your team to reach their true potential through rhythm.

hoose one of our interactive team building activities like drumming, gumboot dancing, African dancing, belly dancing or fire dancing to highlight the importance of communication, team work, synergy, enthusiasm and having fun in the work place. Our new team building activities being launched this year include interactive salsa dancing and learning how to build your own drum.

Barriers like hierarchy, age, gender and race will be broken.

Your work force will be recharged with individual and team

MORE THAN 20 YEARS’ EXPERIENCE IN THE INDUSTRY!

Get in touch now and book your event with Drums and Rhythm!

INTERACTIVE BENEFITS OF TEAM BUILDING: • Breaks down the barriers of race, language, gender and hierarchy.

+27 (0)82 843 7118 | info@drumsandrhythm.com www.drumsandrhythm.com

• Builds personal and team confidence.

• Builds group synergy.

• Is co-operative rather than competitive.

• Releases stress.

• Promotes team motivation.

• Promotes group awareness.

• Encourages self-exploration.

• Promotes group communication.

• Creates spontaneity, fun and laughter. www.businesseventsafrica.com

Business Events Africa March 2019 27

VENUE NEWS

So much more than just a

stadium The impressive Cape Town Stadium, with its idyllic backdrop, is fast becoming South Africa’s most soughtafter events location.

The Business Lounge at the Cape Town Stadium.

As one of the stadium’s most diverse and flexible venues for hire, let your imagination run wild. The space can accommodate large tables, perfect for banquets where you can cater for a number of guests comfortably.

The Lounge divides easily, allowing for cosier settings too.

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n addition to the uniquely designed 55 000-seater stadium bowl, the venue offers an outstanding range of facilities, from conference rooms to expansive lounges, networking areas and space that could easily be adapted to fit any event, be it a product launch, soirees, film and photo shoot, indoor and outdoor exhibition or promotions.

Often mistaken as a sports-only venue, the stadium has hosted a wide array of events, conferences and exhibitions spanning the cultural, corporate and private spheres. Recent events include the HSBC World Rugby Sevens Series, the launch of Invest Cape Town, the

Cape Town Cycle Tour Expo and the We Are Africa travel trade show.

Corporates and sports teams regularly use the conference rooms for press launches and media briefings. The stadium also transforms into a concert venue and has in the past hosted a variety of international artists including U2, Mariah Carrey, Lionel Ritchie, One Direction, Justin Bieber and Lady Gaga.

The stadium is also close to the V&A Waterfront, several MyCiTi bus stops and upmarket hotels and restaurants. The venue is accessible from all major routes and has over 1 000 internal parking bays.

No matter how big or small, we await the opportunity to make your event a unique and memorable one. The Cape Town Stadium is open for business and stands ready to host your event.

The iconic Cape Town Stadium.

28 Business Events Africa March 2019

www.businesseventsafrica.com

Urban style

meets classic comfort

Located on the world-famous Garden Route, aha The Rex Hotel is a celebration of urban style, making it one of the most exhilarating getaway destinations in its class.

A sophisticated gem in the heart of Knysna, you’ll find aha The Rex Hotel along the famous Western Cape Garden Route. A convenient location, with local restaurants, pubs and shopping nearby, only adds to this luxury hotel’s welcoming charm and unique warmth.

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ha The Rex Hotel features a combination of urban, contemporary and classic décor, presenting cool colours and rich fabrics with extra-large windows which offer magnificent views of the surrounding scenery.

The ultimate in hotel and selfcatering comfort, its subtle charm makes it the ideal place for an incentive group, all year round.

The hotel offers guests four-star luxury with a touch of urban style. The O Bar & Eatery adds superb cuisine and exciting specialities to the mix, and the outdoor terrace area allows guests to enjoy the sunshine and indulge in a cup of coffee or a light snack.

The hotel features 56 standard rooms, 21 luxury studios and four two-bedroom apartments, combining edgy modern design with cool colours and decadent draperies. Every room is fully equipped with modern conveniences, including Wi-Fi and DSTV. There’s no shortage of activities in the surrounding area. Visitors can tour the Knysna Elephant Park rescue facility in a Jeep, see the protected blue duiker in the Featherbed Reserve or visit the Transport Museum to experience its www.businesseventsafrica.com

unique collection of trains, classic vehicles and other memorabilia. Golfers can also enjoy eighteen holes at the world-class Pezula Championship Golf Course.

Oyster lovers travel from all over the world for Knysna’s famous midyear Oyster Festival – an annual event featuring incredible food, enjoyable music and an eclectic atmosphere.

Plettenberg Bay’s unspoiled beaches along the Indian Ocean coastline are a sight to behold, and are only a short 30-minute drive from the hotel.

The area is a nature-lover’s delight, with some of the best whale watching nearby, as well as the world’s largest free-flight bird sanctuary and the world’s first freeroaming, multi-species primate sanctuary, all within 50 kilometres of the hotel. aha The Rex Hotel also regularly offers seasonal specials for couples, families and business people looking to get more value from their getaways.

Discover a luxurious gateway to Knysna’s beautiful forests, amazing restaurants, arts and crafts, nature reserves and tranquil lagoon waters.

Discover the serenity and special character of the Garden Route and the exhilaration of nature at its wildest.

Discover aha The Rex Hotel.

Business Events Africa March 2019 29

For bookings contact: 010 442 5888 cro@aha.co.za www.aha.co.za

VENUE NEWS

Host your private function at the

Johannesburg Expo Centre

Are you on the lookout for an accomplished venue for your private function? The Johannesburg Expo Centre (JEC) has a variety of function rooms with all infrastructural requirements provided, including banking facilities, clean ablution facilities, telecommunication services, and secure parking.

30 Business Events Africa March 2019

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hether you expect 150 people or 5 000, the JEC has the space and the capacity. “To meet the needs of each client, we have terraces to house delivery vehicles, a long list of trusted events service providers, experienced and proficient event management staff, and 24hour security,” said Craig Newman, chief executive officer of the JEC. Seating up to 200 people, the clubhouse provides the perfect setting for corporate dinners, intimate events,

and cocktail functions. Smaller upmarket conference facilities include the Black Eagle and Bateleur Conference Centres, which provide up to 4 000sqm of space for important business meetings.

Extensive and dynamic facilities, coupled with flexibility and first-class service ensure that the JEC sustains its position as the venue of choice in Africa year on year.

Join their impressive portfolio of satisfied clients, and enjoy the professionalism and competency of this world-class venue by booking your private function today. www.businesseventsafrica.com

PERSONALITY PROFILE

Travelling wide

widens one’s horizon Minister Kganyago, 29, manager: business events marketing at ATKV Resorts, is driving ATKV Resorts transformation into the business events arena. This young Pedi-man from Limpopo is passionate about marketing and is currently studying for a master’s degree in communication within the business events context.

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inister is currently a board member of CEP Africa (a council of event professionals). With a team of motivated and influential youth, Minister is also currently setting up a youth initiative that seeks to create a solid platform for the youth in tourism. He has also been nominated to serve on the SAACI board.

His dream is to one day become one of the influential thought leaders who contribute to shaping the tourism stories of the African continent, and to translate those stories across the globe.

“I want to be amongst the tourism leaders who will witness the achievement of total transformation of the industry in all its constituent parts. The business events industry is currently experiencing changing contexts, which are bound to bring about huge opportunities for those who are willing to stay ahead of the curve. The future of our industry is bright and promising,” Minister said.

to amazing sights. I joined ATKV Resorts in June 2015 in an assistance role. Within a year I moved to a corporate marketing role, where I handled both the leisure and business events markets. In a short space of time, I was promoted to a management role, tasked with growing the business event portfolio across the ATKV Resorts group. The thing I enjoy most is travelling.

This sector has reinforced what my father always said to me growing up: “travelling wide widens one’s horizons.”

Where did you grow up? I

takes centre stage in my life. They have contributed to the man I am today, in many ways. They inspire and channel everything I do, and I will forever be grateful for them. I am, because they are.

grew up in Limpopo, and went to Taxila Combined School. On completion of my schooling, I studied a degree in corporate and marketing communication at the University of the Free State, did my honours at the University of Johannesburg in strategic marketing, and am currently busy with my master’s degree in communications at North-West University.

Where did you start your career? I started as a marketing and sales intern at ComutaNet, which was later integrated into Primedia Outdoor.

How long have you been in the sector? My tenure in this amazing sector is rather short compared to many.

But in this short period I have been exposed www.businesseventsafrica.com

What has been the biggest change you’ve seen in this sector? The travel trends of business

shift from a totally different industry sector such as the media industry to the tourism industry. But the transition was enlightening and fun nonetheless.

What is your pet hate? People who do not take the time to listen.

Communication is about taking turns.

What is the most memorable place you have ever been to? It has to be Hermanus. I think it is absolutely a hidden gem that is undersold. The scenic nature and active whales there left a sweet memory in my mind.

delegates. They now, more than ever, seek experiences when travelling and attending business events. It is no longer just about ticking the box on objectives to be reached at a conference but also about achieving long-lasting memories.

If you could be anyone for the day who would you be and why? Richard Branson. I would love to

What role does your family play in your life? My family

Johannesburg. I love the drive the city has. It has all the flavours of identities. It resembles New York. ‘A concrete jungle where dreams are made of’.

What do you do for leisure?

Simple things really, like eating out, going to a movie, and spending quality time with friends and family.

What is your secret to success?

The knowledge that life rewards actions and input equals output. So whatever I do today, in effort to better my future, will be rewarded at a later stage.

What has been your biggest challenge in this sector? I suppose it would have to be the mind

test all the marketing ideas I have. I love his free will at trying new ideas and innovations.

What is your favourite city?

What is the most impulsive thing you have ever done? I bought my first car without having planned it at all. I went to the dealership and drove out with a car I only saw minutes before.

What advice do you have for anyone starting out in this industry and hoping to follow in your footsteps? You have to enjoy what you do. I was fortunate to have the ATKV Resorts allow me to do to what I enjoy. It takes passion. This is a service sector based on relationships all the way.

It is hard work, but with passion one will derive a lot of fun from it and have great experiences.

Business Events Africa March 2019 31

EXECUTIVE CHEF

Stephen Mandes has always been

curious about food

Stephen Mandes, executive chef of The Westin Cape Town, is driven by new challenges and change.

T

he 31-year old culinary arts graduate is also the 2014 winner of Ultimate Braai Master, the reality TV cooking show.

He describes working at The Westin Cape Town as something he always wanted to do.

“This is a flagship dining experience, the food is good, the views and setting are amazing – it’s a dream come true.”

Born in Cape Town, Stephen grew up in Parow and said he’s always been curious about food and cooking. “I started cooking when I was young, my dad was the cook at home and I was always helping.

“I then completed a three-year advanced diploma in culinary arts at Northlink College in 2009. My

introduction into the industry was at The Cullinan hotel as a trainee.

“I started as a commis chef at The Cape Grace hotel and worked my way up over the years at various establishments. This is my 10th year as a qualified chef,” Stephen said.

“I’ve always had a pure passion for food. When making the career choice, it wasn’t hard for me to decide to pursue a career as a chef.”

His goal for the next five years is to make the Westin Cape Town a recognised culinary destination. “I’d also love to travel or work overseas.”

Stephen enjoys mentoring young chefs and sourcing artisan suppliers. “In that way you get in touch with people who are as passionate as I am about food.”

Industry trends In terms of trends, he said there is a move towards sustainability: waste less cooking, snout to tail concept, locally sourced produce, foraging. “There is also a trend toward healthy living. These are the factors I always take into consideration when developing a new menu.”

Globally, he said the main trends include the farm-to-table concept and sustainable,

locally-sourced produce.

“There is a strong focus on healthier food options. Guests want to know more about the food and where it comes from, cooking methods, exotic ingredients etc.

Guests want to be more involved.”

Challenges Every industry has its challenges.

Stephen said for him it is to always give the guest an amazing experience, whether it’s the first or the tenth time they dine at the hotel.

He added: “It is about consistently exceeding guests’ expectations and finding and maintaining customers, as it’s a very competitive industry and you always need to be on top of your game.

“Another challenge is staff turnover.

It is always high in the industry, and therefore training needs to be a focus of management.”

Stephen is married to Melissa and has a three-year-old son named Joshua. “This will be our sixth year of marriage.”

In his free time he enjoys movies and visiting wine estates with his wife.

He also enjoys going to gym, cooking at home, listening to music, reading and drinking wine, if that counts as a hobby.

Stephen’s advice to newcomers wanting to become an executive chef is: “Be firm, be understanding, and always motivate those around you.

Always keep an open mind – anyone can come up with an amazing idea.”

What is your signature dish?

Slow-cooked beef short rib, duck liver butter, wild mushrooms and port pickled onion.

What is your favourite food? Food in general. I love

What trends are emerging in the conference industry in regards to food? Food needs

food, period. Cooked right, anything is my favourite.

to be easy to eat, yet nutritious; fresh and clean canapés; and rich, nutritious foods that stimulate the brain.

Kitchen sections left without being date coded and labelled.

What has remained constant in this industry? The hours are

Are you adventurous? I

still long.

32 Business Events Africa March 2019

What is your favourite beverage? Water.

What is your pet hate?

What is your great love? My wife and child. once went river rafting down the Orange River.

www.businesseventsafrica.com

Voice of the Business Events Industry in Africa

ASSOCIATION

RESOURCEÂ GUIDE

2019

Endorsed by

aaxo

Learning | Growth | collaboration

ASSOCIATION RESOURCE GUIDE 2019

Leatitia van Straten Chairperson, The Association of African Exhibition Organisers (AAXO) Since its launch in 2016, AAXO has grown exponentially. Not only do we host ground-breaking networking events, but we also provide opportunities for world-class training and knowledgesharing within our membership base and the extended industry. AAXO is focused on a commitment to provide exceptionally high standards to our members and to formalise and standardise the industry. We are continuously engaging with our members to encourage best-practice strategies, develop partnerships, and lobby government to help us increase our membership.

AAXO aims to be an association with integrity, and members are required to have their shows ABC-approved prior to becoming an AAXO-approved organiser, supplier or venue. AAXO also undertakes industry research on behalf of our members to ascertain the value of exhibitions on our economy and the contribution towards our GDP, travel and tourism.

As an association, we understand the importance of the compilation of information of the various industry players promoting their services to the broader market, locally and globally. AAXO fully endorses and supports the 2019 Annual Resource Guide, compiled and presented by Business Events Africa.

Greg McManus Chairperson, Event Greening Forum (EGF) The Event Greening Forum (EGF) is a non-profit organisation that promotes sustainable business practices within the South African events industry, in a manner where the triple bottom line of environmental, social and economic concerns are all addressed.

For those companies who want to begin or advance their sustainable journey, the EGF encourages you to join our community by becoming a member.

We also offer event greening training, host educational and networking events, and are a valuable resource of information and best practice case studies.

We have created Minimum Standards for Sustainable Events, and are in the process of creating Green Events certification.

To make event greening easier, we launched the Green Database last year (www.greendatabase.co.za). The South African companies on this directory not only offer products and services suited to the events industry, but are endeavouring to become more sustainable.

The EGF works closely with a number of professional industry bodies, namely: AAXO, EXSA, Fedhasa, IFEA Africa, MICE Academy, SAACI, SATSA, SA Roadies, and TPSA powered by SACIA. We also have a strong partnership with the South Africa National Convention Bureau.

aaxo t +27 (0)11 549 8300 info@aaxo.co.za www.aaxo.com 34 Business Events Africa March 2019

+27 (0)11 447 4777 Info@eventgreening.co.za www.eventgreening.co.za

Doug Rix Chairman, Exhibition & Event Association of Southern Africa (EXSA) EXSA is a non-profit company managed by a dedicated team of industry experts and an association management specialist, all of whom are committed to increasing collaboration and professionalism within the event and exhibition sector in Southern Africa.

The platform, which aims to help members of the industry to connect, engage, learn and grow within an industry community, offers members a range of key benefits including industry representation of members queries and requirements, the renewed SARS VAT ruling for EXSA members, along with recognition of excellence, showcasing of the superb services within the sector, greening insights, access to invaluable research, training and skills development, mediation and networking.

In addition to serving our members, we are now in a position of strength to reach further in connecting with and serving a larger sphere of industry participants and influencers, with our affiliations and memberships, namely the international bodies UFI, ESSA (UK), IFES, IAEE (USA) and AOE (UK) and locally, the Event Greening Forum (EGF), plus the reciprocity agreement recently formulated with SAACI. Our membership comprises vetted: • Venues, responsible for the effective and efficient supply, co-ordination and delivery of events, programmes, customer service and operations.

• Event management companies.

• Suppliers responsible for the effective and efficient design, manufacturing, production, execution, supply, coordination, delivery and project management of hired or purchased goods, materials, exhibition and www.businesseventsafrica.com

ASSOCIATION RESOURCE GUIDE 2019

event infrastructure, shop fitted and point of sale elements, as well as staging and audio visual suppliers and suppliers of exhibition and event aluminium components.

• Agencies, activation specialists and design houses, responsible for the effective and efficient design, brand management, co-ordination and project management of procured services of the appointed contractor and venue.

Our members subscribe to EXSA-llence in service and product delivery, hence we have a vetting and monitoring committee.

Moreover, we support our members no matter their challenges and we are dedicated to making sure that there is visible industry progress in the next year.

and more regional branches to be established during 2019 as we expand our African footprint and involvement.

SAACI follows a very member centric approach in our business and we always drive a 2-prong approach to industry upliftment through tangible member value creation. The SAACI Manifesto encompasses this by stating: “We are a professional association that promotes sustainability within the business events industry in Southern Africa. We facilitate an enabling environment for learning, growth and collaboration.”

This resource guide provides a collective view of trusted industry suppliers for the business events industry allowing easy access and reference to trusted industry suppliers all underpinned by the code of ethics our SAACI members abide by to provide safe and collaborative business relationships.

our diverse destinations. In 2017, SITE launched MOTIVATE, a valuable resource for members to share and experience case studies and international trends, ensuring we all pursue global excellence.

Visit www.motivate.siteglobal.com.

t +27 84 682 7676 info@sitesouthernafrica.com www.sitesouthernafrica.com

t +27 11 805 7272 info@exsa.co.za www.exsa.co.za Learning | Growth | collaboration

t +27 11 880 5883 info@saaci.co.za www.saaci.org

Irene Costa Editor of Business Events Africa

Rudi van der Vyver Chief executive officer, Southern African Association for the Conference Industry (SAACI) SAACI is the recognised professional association and umbrella body of the Business Events Industry in Southern Africa.

Since 1987 we have been dedicated to efficiency and professionalism in the industry. In fact, SAACI membership is a vital recognition of professional practice and standards in business events and this recognition is cemented more strongly on a daily basis.

SAACI has a national board and five regional branches: Gauteng Johannesburg, Gauteng Tshwane, Eastern Cape, Western Cape and KwaZulu-Natal, with further members nationally and internationally www.businesseventsafrica.com

Peter-John Mitrovich President of Site Southern Africa Founded in 1973, SITE is comprised of 2 000+ members and 29 local chapters.

Our members are incentive travel professionals who know from experience that incentive travel works. It works to reward, retain and motivate employees.

The SITE global member community, which represents 84 countries, is on a mission to strengthen and inspire this extraordinary industry. SITE Southern Africa welcomes you to join this community in 2019 and allow you to be part of this global family of innovators, motivators and creators of magic moments in

Trade associations make up the backbone of the business events sector. As Business Events Africa, we work in partnership with all the trade associations.

Being a member of an association is vital, and being an active member is what it’s all about. You get out what you put in. In today’s competitive world, trade associations can give you the competitive edge, but more so they offer you and your company validation. Clients also have some recourse if there is a problem.

Besides the great network of people you will meet, your association will work to assist you and be your mouthpiece on different forums and various government platforms.

I am a proud member of all the trade associations in this Resource Guide and have, over the years, grown my network, made great business contacts and friends and continue to grow my knowledge base. What are you waiting for?

t +27 31 764 6977 editorial@businesseventsafrica.com www.businesseventsafrica.com Business Events Africa March 2019 35

ASSOCIATION RESOURCE GUIDE 2019

REGISTRATION SOLUTIONS AND MANAGEMENT We supply solutions from online registration to onsite registration management. Offering a variety of packages to fit within your budget and eventing needs. Call us for a quote!

Amazing incentive experiences, both indoor & outdoor, from unique transfers and CSR programmes to luxury experiences.

MAKE AWESOME EASY

info@avatarmarketing.co.za | +27 (0) 11 021 6137 | www.avatarmarketing.co.za

Tel: 021 790 9015 info@adventureworks.co.za www.adventureworks.co.za

TEL: +27 (0)21 461 8479 CEL: +27 (0)82 556 2829 www.bohleonline.com info@bohleonline.com

Voice of the Business Events Industry in Africa

www.businesseventsafrica.com

Crystal Kasselman, Co-owner | Email: crystal@centeqevents.co.za Landline: +27 21 910 1913 | Cellphone: +27 82 414 4471

39 YEARS

OF PUBLISHING EXCELLENCE

ONLINE ADMINISTRATION SYSTEMS • RSVP Process / Product Launch • 3D Secure Online Credit Card Transactions • Registration Database Management • Accommodation Negotiations / Contracts • Conference Set of Books / Accounts • Abstract Management • Onsite Registration (RFID, Badges, Barcode) • Survey / Evaluation Portal • 24/7 Web Information Centre (Reports)

OFFICIAL JOURNAL

EVENTS MANAGEMENT • Events Consultation • Association Bid Assistance • Budget Compilation & Management • Timelines & Task Management • Supplier / Procurement Management • Speaker Management • Logistic Management (Venue, AV, IT) • Onsite Logistics Management • Social Events Management • DMC / Travel Solutions Portal

MEDIA PARTNER

Publishers of Learning | Growth | collaboration

aaxo

Tel: +27 31 764 6977 | editorial@businesseventsafrica.com | www.businesseventsafrica.com 36 Business Events Africa March 2019

www.businesseventsafrica.com

ASSOCIATION RESOURCE GUIDE 2019

Crystal Events Africa are all about creating unique experiences. Be it an international conference, your dream vacation, strategic planning meeting or a corporate incentive programme – it will always be an event worth talking about for years to come. +27 (0) 84 682 7676 | +27 (0) 21 555 3617 tes@crystalevents.co.za | www.crystalevents.co.za

Experiences are what it’s all about, and Crystal Events Africa will ensure that your clients, management and staff alike, depart with a sense of achievement from each of our programmes.

PARTNER WITH THE BEST FOR ALL YOUR LANGUAGE NEEDS Contact us today to see how we can take your business to the world with our expert TRANSLATION and INTERPRETING services.

011 395 4790

info@dmme.co.za

www.dmme.co.za

PROUDLY LEVEL 1 BBBEE CONTRIBUTOR. CORPORATE MEMBER OF SATI

Conference and Event Organising Exhibition Management

Lorin Bowen lorin@lorinbowen.co.za www.lorinbowen.co.za +27 (0) 10 312 5900 +27 (0) 82 433 8687

WHERE EVERY EVENT IS REGARDED AS UNIQUE www.businesseventsafrica.com

Business Events Africa March 2019 37

ASSOCIATION RESOURCE GUIDE 2019

Simplify your next member meeting Lumi’s exclusive eVoting devices and app-based technology enable mobile AGM as well as virtual and hybrid member meetings, reducing the cost, time and number of onsite staff it takes to collate, calculate and present the results of a paper ballot or show of hands. www.lumiglobal.com

info-za@lumiglobal.com

www.lumiglobal.com +27 21 065 0355

Global organisers On Show Solutions hosts roadshows, events and exhibitions on five continents – Africa, Asia, Australia, Europe and North America. Our events division runs a range of trade events including activation and project management. +27 11 431 4126 | ideas@onshowsolutions.co.za | www.onshowsolutions.co.za

KEY SERVICES

• Association Conferences • Conferences • Road Shows • Incentives • Teambuilding • Functions, Gala and Awards Dinners • Management Think Tanks

+27 11 482 2835 | estelle@ripcord.za.com

www.ripcord.za.com

WE BEGIN WITH THE END IN MIND!

Shift Ideas is an Event Management Company that captures a vision and transforms it into awe-inspiring reality by delivering superior experiences.

IDEAS

Services: Full Event Planning & Management | Conferences & Meetings | In-House Catering Division | Incentives & Travel Management | RSVP & Registration Management | Team Building (011) 465 4764 | info@shiftideas.co.za | www.shiftideas.co.za

Experience excellence.

38 Business Events Africa March 2019

+27 (21) 761 8883 reception@simplyav.co.za www.simplyav.co.za

T E W

MEMBERS OF

www.businesseventsafrica.com

ASSOCIATION RESOURCE GUIDE 2019

#SpecialisedExhibitions Tel: +27 (0)11 835 1565 e-mail: leatitiavs@specialised.com

Transforming Exhibitions in Africa

Africa’s leading trade show organiser, connecting buyers and sellers for over 50 years.

Specialist ground management and support services for PCOs and Event Organisers www.turnersdmc.co.za | info@turnersdmc.co.za | 031 3688000

ASSOCIATION LISTINGS DISCLAIMER: All information is based on the latest membership lists from the associations.

Every effort has been made to ensure that this information is correct at time of print.

aaxo Agri Expo

Spintelligent

By Design Africa Group

Synergy Business Events

Chat’r Solutions

TE Trade Events

Climate Neutral Group

Terrapinn

ConCept G

The Wedding Expo ®

Constitutional Hill

The Wine Show/ Tops Bierfest

Creative Directions

Velocity Vision

CTICC Durban ICC

Chazel Publication

Earth Probiotic Recycling Solutions

DMG Events

Flock Eventing Platform

Expo Promotions

French Corner Caterers

Exposure Marketing & Communication

Ginger Biscuit

Fairtrade

Heritage Environmental Management Services

Foundation For Professional Development Lte – leaders in trade exhibitions

360 Degrees Production House

Hotelstuff/Greenstuff

Media 10

African Mamas Crafts

Inspire Furniture

Messe Munchen SA

Alive 2 Green

Keith & Co

Mikino Speakers

ATKV Klein Kariba

Litha Communications

On Show Solutions

Bar Motion

Lorin Bowen

Ramsay Media

BARSA (Board of Airline Representatives)

MCI South Africa

Reed Exhibitions

Basilmin Trading

Morish Cuisine

SA Confex Services

bluCube

Namanje Event Solutions

Specialised Exhibitions Montgomery

Borena Energy

Omni Hospitality

www.businesseventsafrica.com

Business Events Africa March 2019 39

ASSOCIATION RESOURCE GUIDE 2019 Pink Lemon

Marketing Merchant

Atlantis Corporate Travel

Pivion Communications

Masello Ngoako & Associates

Automotive Supplier Park Conference Centre

Potters Hand Activations

Neworld Exhibitions

AV and Beyond

Qhayiya Production Group

Octanorm

AV Designers

Reed Exhibitions

Olive Convention Centre

AV Direct

Resource Design

Resource Design

AV Network

Sandton Convention Centre

Sandton Convention Centre

Avatar Marketing t/a Shift

Scan Display

Scan Display Solutions

Avatar Tours

Seeds Events

Sho-craft

Avianto

Seven Colours Communications

The Conference Company

AW Events

Spier Hotel and Conferencing

The Event (Film & Event Media)

Ayize Events And Conferences

Steadfast Greening

The Exhibitionist

B and E Conference Centre

Suave Media

TST Onsite

Baagisane

Synergy Business Events

Two Way Exhibitions

Bar Motion

The Forum Company

Urban Tonic

Basilmin Trading

The Solutions Company

Wappoint

Batsumi Travel

The Source PR & Event Management

Whaam Concepts

Bavelile Consultant

Tourvest Destination Management

BCD Meetings & Events

Tshwane Convention Bureau

BDO

Two Way Exhibitions & Events

Be Noticed

Ultimate Data Sciences

Beach and Bush Team Building

University of Pretoria

Beatrix Events

Learning | Growth | collaboration

Vineyard Hotel ZF Cleaning

1AM Leisure

Besty Travel

2 Xzibit

BE-SURE Events Solutions

360 Degrees Production House

Bidvest Car Rental

3rd Level Marketing and Media Group

Black Pepper Events & Media Corporation

3S Media African Graphix Anzomode Bar Motion Basilmin bluCube Brandex Business Events

By Design Africa Group Compex Concept G DK Design Durban ICC

Belmond Mount Nelson Hotel

Above and Beyond Productions Abstract Group Abu Dhabi National Exhibition Centre Accommodation Options Events AdP Travel Management Adventure Works Africa Congress Co-Ordinators African Agenda African Training Institute (ATI) African Travel Canvas African Wildcats Charters & Tours Africast Conferences & Exhibitions

Blackmagic Consulting Black Voice Media Group Blaq Origin Blucube Exhibition Design Studio Blue Moon Corporate Communications Blue Platinum Events Blue Waters Hotel Blueblack Productions Bohle Conference and Language Services Bojangles Restaurant BON Hotels Bonde Corporate Marketing Communications & Projects Book24 South Africa

Exhibition Freighting

AFRIPRIME

Expo Guys

Agri-Expo

Fairground Holdings

aha Hotels & Lodges

Filmbird

Airlocked Events Management and Projects

Garona Communications

Alec Gilbert

Gearhouse SA

Aleit Zeitz Mocaa

Green Exhibitions

Alpha Conference Centre

GL events

AMD Solutions

Ikhono Communications

Annette Ashley & Associates

Inhouse VTM

Anzomode

Innovation Factory

Aqua Tours and Transfers

Inspire Furniture

Aquila Private Game Reserve

Joburg Tourism

Arcadia Hotel Pretoria

Johannesburg Expo Centre

Association Business Events

Katlego Global Logistics

ATC African Travel Concept

Cape Town & Western Cape Convention Bureau – Wesgro

Kyalami Grand Prix Circuit

ATKV SAKE (EDMS) Bpk

Cape Town International Convention Centre

LA Rouxnelle

ATKV-Resorts (Klein-Kariba Holiday)

CapeXtreme Adventure Tours

LED Vision

Atlantic Beach Management

Carla Rossouw t/a Vespasian Consulting

Lime Envelope

Atlantic Events

Carlamani Conference and Events

40 Business Events Africa March 2019

Brahman Hills Brand Evolution Breinstorm Brand Architects Britespark Communications BSA Events Budmarsh Private Lodge BVB 190604 Projects

By Design Africa Group Canopy Tours Cape AgriTours Cape Peninsula University of Technology Cape Point Vineyards Cape St Francis Resort and Lifestyle Estate

www.businesseventsafrica.com

ASSOCIATION RESOURCE GUIDE 2019 Carlson Wagonlit Travel

Durban International Convention Centre

Gold Pride Events

Casa Toscana Lodge

Durban KwaZulu-Natal Convention Bureau

Gooderson Leisure Corporation

CDM Training Solutions

Dynamic Congress Organising & Management

Green Exhibition Services

Centeq Events

Eastern Cape Parks & Tourism Agency

Century City Conference Center and Hotel

Eastern Sun Events

Greyville Convention Centre, a division of Gold Circle

Centwise Event & Promotional Solutions

Eat Greek Caterers

Grosvenor Conferences

Chain of Events

Eazy Events & Tours

Guvon Hotels & Spas

Champagne Sports Resort & Pumula Beach Hotel

EBS Conferences and Functions

Hampshire Hotel

ECHO

Hatfield Travel

Chat’r Xperience t/a On Pointe Premium Venue

ECTA Creative Solutions

Hauweng Business Services

Cherry Country Lodge

Emerald Resort & Casino

Hilton Hotel & Resorts

Chilo Group

Emperors Palace Hotels Casino Convention Resort

Hiside Group

Chris Prieto City Lodge Lynnwood

Empowaworx

Holding 302/308 Pomona t/a Views Boutique Hotel

City of Johannesburg

Emv Events and Travel

HomeComing Events

City of Tshwane Metropolitan Municipality – Tourism

Entrepreneurs for Africa

Hotel 224

EQS Events Management

Hotel Verde

City Sightseeing Cape Town

esp Afrika

House & Garden Partnership

Clorpique 30 t/a Umthunzi hotel

Ethels Creations

House of Shunem

Club Mykonos Langebaan Rental Services

Event Hire Network

Houston Travel Marketing Services

Coastlands Hotels and Resorts Coastlands on the Ridge Hotel

Event Options

Huntre 302 t/a Urban Park Hotel

Event Stuff

I-Cube Alternative Advertising

Event Synthesis

ICCA International Congress and Convention Association

Cebisa Conferences

Coega Development Corporation Cold Press Media

Event Wizards

Collisheen Estate

EXBO

Colourworks

Executive Concierge

Compex

Exhibition Bureau

Conference Call

Exhibition Freighting GSM

Conference Complete

Expo Promotions

Conference Consultancy

Expo Solutions

Conference Co-ordinators

Ezemvelo KZN Wildlife

Conference Excellence

FaB Branding

Conference Link

Faircity Hotels & Apartments

Consensys

Film & Event Media

Constitution Hill

Finely Wrought

ConsultUS

Firecracker Marketing & Events

Contact Publications

Flock Eventing Platform

Conversations Squared

Flowtan Trading Enterprises

Core Competency Courtyard Hotel City Lodge. Road Lodge P.E. Creative Incentives

FNB Conference & Learning Centre Folio Translation Consultants Fordoun Leisure

Crocia Events

Foundation for Professional Development

Crystal Productions

Fox Junction Event Venue

CSIR International Convention Centre

Funama

Cut to Black Media

Functions for Africa

C-West Communications

Fusion Travel

D Millenium Multi Events Dark or Blue Marketing & Communications Decorange-it

Future Coaches Cape Gaffley’s Coach Tours Gallagher Convention Centre

Greyspot Consult and Tour Operators

iccommodate ICE Solution ICO Conferences & Events IDE Consulting Services IEBE IFA Fair-Zim Hotel and Resort iKapa Connect Investments Ikhono Communications ILIOS Conference Immaculate Events & Conferences Inard Training & Development Infinite Consultants Inhouse Conference Solutions INHOUSE Venue Technical Management Inkanyezi Event Organisers Inspire Furniture Intelligent Africa Marketing and Training International Convention Solutions International Hotel School Training Into Africa Intundla Game Lodge & Bush Spa InvesTong General Project and Investments – t/a InvesTong Events Isiqwane Marketing Promotions and Travels Isizwe Hospitality

Garona Communications and Projects

J&J Conferences t/a Belmont Square Conference Centre

Gaulelo

Jacaranda Events

Gauteng Convention Bureau GTA

JC Travel Solutions

Gearhouse SA

Jellyfish Catering and Event Management

Genesis Suites

Jewelvest, a division of Tourvest Holdings

Gift Exposure & Branding

JM Branding and Communications

Gintan Luthuli Associates

JOBE Creatives

Dreamcatcher

GL events South Africa

Johannesburg Expo Centre

Dukesta Productions

Global Business Confederations

JSE Limited

Duma Travel

Global Ignite

Juan Q

Demiguard Diep in die Berg Digital Evolutions Company Divine Inspirations t/a The Marly Dlamini Weil Communications Dots Design Agency DoubleTree by Hilton Cape Town Upper Eastside

www.businesseventsafrica.com

Business Events Africa March 2019 41

ASSOCIATION RESOURCE GUIDE 2019 Jukwaa Group

Milzet Consulting Services

Potters Hand Activations

Julia Crown Productions

Mirchee

President Hotel Cape Town

Just Fab Conference & Events

MK Exotic Tours

Private Safaris

Just Identification System

Mohale Lodge & Katse Lodge

Proactive Public Relations

KayBee Events

Mongoose Communications and Design

Project Brand

Kenzo Events

Montdor Hotel

Promotional Plastics

Keust Projects

Monte De Dios

Protea Hotel Durbanville

Keyside Conferencing & Events

Moses Mabhida Stadium

Pumula Beach Hotel

Kezzy

Mossel Bay Tourism

Khawuleza Projects

Mpumalanga Tourism and Parks Agency

Pure Grit Project and Exhibitions Management

Kikuyu Africa Conferencing

Mthatha Health Resource Centre

Purple Square Media

Kitso Hospitality Group

MZ Events

Quick I.T. Rentals

Komash Group

Namanje Events Solutions

Qwalety Group

Kouga Development Company t/a Circa

National Convention Bureau SAT

Radisson Blu Hotel and Residence, Cape Town

Kruger and Associate

Ndabaningi Holdings

Radisson Blu Hotel Sandton

La Vita Events & Conference Centre

Ndlovukazi Online Media

Rand Club

Lagoon Beach Hotel

Nelson Mandela Bay Tourism

Real Vision Hospitality

Late Harvest Caterers & Events

Nelson Mandela Metropolitan University

Rebone Brand Creation

Leeu Dassenberg Estates

Ngwenya Hotel & Conference Centre

Recreation Africa Leisure Industries

Legacy of Sound

NH The Lord Charles Hotel

Red Switch Marketing Communication

Legend Lodges Hotel & Resorts

Nitrogen Advertising & Design

REDE – Resource Design

Leriba Lodge

Nombeks

Reed Exhibitions

Leshauas

North West Tourism Board

Lets Settle Our Dues Corporation

Northern Cape Tourism Authority

Reed Venue Management t/a The Ticketpro Dome

Limpopo Event Co-ordinators

NT Events Management

Regional Centre for Training & Development

Limpopo Tourism Agency

Ntando-Enhle Consulting

Litha Communications

NVT Communications

Rennies Travel Incentives and Special Event Management t/a LimeX

Livewired

OB Media Solutions

Rent a Car division of Barloworld SA t/a Avis Rent a Car

Local Conference Solutions

Odyssey Media & Marketing

Retail Insight

LogiKal Event Management

Off The Wall Events

Londocor Event Management

Olive Convention Centre

Reynolds Travel Centre

Lorin Bowen

Oluhambo Trading Enterprise

Louis-THE-lawyer

On Show Solutions

Lumi Technologies (IML)

Onomo Hotel Durban

Luxury Hotels International South Africa

Onscreen Presentations t/a Onscreen Conferences & Events

Lynnwood Conference Centre Magic Bus & Mega Coach Magic Club Magic Travel Magical Occasions Magnetic Storm Mahuma Group Makulu Events Mandela Bay Development Agency Marine Dynamics Maropeng aAfrika Leisure Mashabela Creatives Mboma Consulting Mboniseni Events and Project Management MC Business Advisory & Marketing MCI South Africa t/a Ovation Destination Management

Optimum Insure Consulting Orion Hotels & Resorts Overall Events Oyster King PAN African Training Pappas Restaurant Paradigm Conferences and Events Paragon Africa Participlan Group Facilitation Party Animal Production t/a Nungu Party Creations Pearson Institute of higher Education Peermont Global Pepper Club Hotel Management PeriExpo

Rhodes University RieGo Consulting Ripcord Promotions Roadshow Marketing Rodlin Design Rovos Rail Royal St. Andrews Hotel, Conference Centre and Spa Roz Prinsloo RPM Events & Decor Company RS Travels SA Resort Services SAB World of Beer Sadmon Projects and Consulting Safari Ocassions SAFCOL SAIL Rights Commercialisation Saint George Hotel Sanaandi Events & Hospitality Sandakahle Events Management Sanlam Life Insurance Limited

Meeting Planners International (MPI)

PES – Promotions and Events with Sinethemba

Mega Works Trading Enterprise 200 t/a Showtime Entertainment

Petals

SAVETCON

Pfumawulo Communications

SCAN Display Solutions

MEI Design

Phambili African Events

Scatterlings Conferences & Events

Melodi Ya Batsha Entertainment

Phoenix ICE Solutions

Scorpion Events Management

Menlyn Boutique Hotel

PIE Management

Seating Plan Furniture Hire

Mfusijiza Logistics

Plattner Golf t/a Fancourt Hotel

Sebastian Conferencing

Mila Business Solutions

PMG Events and Promotions

Selby’s Productions

Milla SA

Portfolio of Resorts

Serengeti Golf Club

42 Business Events Africa March 2019

Savanna Skills

www.businesseventsafrica.com

ASSOCIATION RESOURCE GUIDE 2019 Services Plus International

The Sandton Indaba Hotel

XL NEXUS Travel

Servier Laboratories SA

The Sharks

XO Africa Travel

SFJ Consulting t/a Travel with Choice

The Source PR & Event Management

Zanenza Holdings

Shades of Green Events

The Summerstrand Hotel

Zulu Nyala Group

Shaka Tours & Safaris

The Westin Cape Town

Zulwini Tours & Safaris

Sheerwalk Conference and Leisure Centre

Thihle Projects

Zuri Concepts and Projects

Showdesign

Thoughtfire

Z-Zone Event Solutions

Sibylle Rutherford Promotions & Tourism

Top Media and Communication

Sicas Guest House

Tourvest Destination Management

Sierra Hotel Group

Township Patterns

Silver Platter Trading

Travel & Trade Publishing / Now Media

Simplified IT Services

Travel Update

African Link Tours

Simply Audiovisual

Travel with Flair Conferencing & Events

Akilanga DMC & Events

Snazzi Solutions

TravelPeople

Always Africa

Soldiers Group Event Staffing

Tri Active Events Management

ATC African Travel Concept

Solution Perfect and Training

Tribal Meetings

Bushtracks Africa

Songhai Tourism & Events

Tsalena Media

Sorrento Events

Tsenelo Ads

Business Events East Africa (A division of Primate Safaris)

South African Airways

Business Tourism Company

South African Chefs Association

Tshwane University of Technology – PTA Campus

South African Medical Research Council

Tsogo Sun

City & Safari International

South African Reserve Bank

Turners Conferences & Conventions

Crystal Events Africa

Southern Cross Conferences

Two Oceans Aquarium

Dragonfly Africa

Specialized Tours & Events

Two way Exhibitions & Events

Events Extra-Ordinary

Spier Resort Management

Tzaneen Country Lodge & Conference Centre

Giltedge DMC

Spintelligent

Ubizo Events &Tours

Green Inspirations DMC

Stadium Management SA

UCT Conference Management Centre

Grosvenor Tours

Star Sound

UGU South Coast Tourism

Into Africa

Stellenbosch 360

Ultimate Data Sciences

Leading Incentives

Stonehaven on Vaal

Umfana Conferences & Events Management

Lets Go Travel Uganda

Strategic Business Services t/a SBS Conferences

University of South Africa Unisa

LimeX

University of Johannesburg

MICE Events

Summit Software

Unlimited Events Decor

MICE Uganda t/a Asyanut Safaris and Incentives

Sun International Management

Up A Tone Events

mirchee

Sunny Tours and Travel Service

urbantonic

Private Safaris MICE

Swallowfield Booking and Management Services

Ushaka Marine World

Purposeful Incentives

UTHO Capital

Rewards Incentive & Conference Management

V and A Waterfront Holdings

Reynolds Travel Centre

V K Promotions & Conferences

Rwanda Convention Centre

Vawdas Promotions

Safari Chapter

Velocity Vision

Sandown Tours & Incentives

Ventso Group

Sure Voyager Travel

Venues for Conferences in Africa

SW – Africa Destination Management

Via Africa Conferencing

The Incentive House & Events Company

VIBE 2000 Entertainment

The Inside Edge

Villas and Hotels for Africa

The Obvious Choice

Syner-G Marketing and Events Synergy Business Events Taj Cape Town Tanzanite and Sapphire Tau Ya Phoka TBCSA Ten Bompas Terra Nova Tours Terrilyn Goldman Thaba Eco Hotel

Vineyard Hotel

The Blades Hotel

Vinyl Entertainment

The Canvas Riversands

Vitom Brands Communication

The Collection by Liz McGrath

Vusisizwe Marketing Solutions

The Conference Company

Wedj Mice

The Forum Company

Where Next?

The Green Room Designs

Wintertide Trading 139 t/a Colour of Africa

The Hospitality Experience

Witch & Wizard Productions

The Kelway Hotel

By Design Africa M.I.C.E | DMC

The Winners Group Tourvest Incentives Meeting & Events Travel with Flair Tshwane Convention & Visitors Services Bureau (TC&VSB) Uganda Travel Bureau Urban Ginga Uwin Iwin International

Wits Sports Admin Conference Venues

Walthers Destination Business Solutions – Africa

Woodhill Country Club

Wildlife Safari

Woodlands country lodge

Wildplaces Africa/ The Uganda Safari Company

The Orchards Executive Accommodation

Wow Cape Town Tours

Winning Solutions

The Riverbed Marketing and Communications Agency

Xihlala Trading Solutions

ZanTours

XL Millennium Travel

Zimbabwe Tourism Authority

The Media House Production The Meeting Counsel The Meeting Professionals

www.businesseventsafrica.com

Business Events Africa March 2019 43

R

O

N FO

S

B

U

PE

S

SINE

businesseventsafrica.com Business Events Africa has been the voice of the business events industry in southern Africa for the past 39 years. This trusted source of information keeps readers up-to-date with the most relevant news, trends, interviews, destination features, venue showcases and local association news and resources. Business Events Africa is also known for having the most comprehensive directory of venues, service providers, speakers and conference organisers in Africa.

Head Office: Suite 1, Fields Shopping Centre, Old Main Road, Kloof 3610 PO Box 414, Kloof 3640, South Africa Tel: +27 31 764 6977 | Fax: 086 762 1867 Email: contact@contactpub.co.za

Voice of the Business Events Industry in Africa

KEEPING YOU IN THE KNOW | CONNECTING PEOPLE WITH PEOPLE

EVENT GREENING FORUM NEWS

The EGF sets out its

strategy for 2019 The Event Greening Forum (EGF) hosted its AGM on 25 February 2019, and outlined its objectives and strategy for creating a more sustainable events industry in 2019.

E

GF chairperson Greg McManus said: “We have achieved a lot over the past few years, from building partnerships with key industry associations and government, to publishing minimum standards for sustainable events (the first in Africa) and initiating research into waste in the events industry. However we are still nowhere near where we want to be; we have a lot of work ahead of us.”

Three key goals were outlined for 2019. They are:

To formalise professional recognition of training for sustainable events in the industry

1

The EGF has already initiated discussions with training bodies to find out how to accredit its event greening workshops. It will aggressively pursue this in 2019, so that it can offer certified training as soon as possible.

Event greening training will still be offered in the meantime – and the EGF is developing some exciting new formats and platforms for this. You can sign up for the EGF’s newsletter at www. eventgreening.co.za/contact-us/ to be kept up to date of these opportunities.

Plus, don’t forget that the EGF’s 2019 Master Class and Conference on the 10 and 11 June 2019 respectively are also opportunities to gain a better understanding of sustainable issues and opportunities. The theme this year is ‘Imagining a different future’ and will explore concepts like the circular economy. The venue is to be confirmed, but will be in Gauteng.

2

To create a comprehensive supplier database

The EGF’s Green Database launched in 2018. It now has 265 companies listed on it, all providing various services or products with sustainable benefits to the events industry. It’s shaping www.businesseventsafrica.com

up to be an indispensable tool for simplifying event greening. The focus in 2019 is to grow it even more, and motivate the industry to use it more.

“An exciting new feature which we will be adding this year is the option to rate the listings on the Green Database. This kind of client feedback will help those in the industry make more informed procurement decisions,” Mr McManus added.

To search for prospective vendors on the Green Database, simply go to www.greendatabase. co.za and search by category.

3

To increase membership

Since the EGF was founded, membership has shown a steady increase.

However, there is a concern that is only represents a small percentage of the events industry. “Becoming more sustainable is not just a ‘nice to do’.

It makes business sense, in terms of being more efficient and competitive.

Very few South African companies have recognised this, and are ahead of the pack in this regard,” Mr McManus said.

The benefits of EGF membership include: discounted rates for EGF training and events; being an EGF preferred supplier; the use of the EGF logo; a company profile on the EGF website; a complimentary Gold Package listing on the Green Database (valued at R650); and networking and sponsorship opportunities.

The 2019 EGF Management Committee A warm welcome is extended to the team who will be pursuing these goals. They are: • Chad Botha (Inspire Furniture) • Greg McManus (Heritage Environmental Management Company)

• Justin Hawes (Scan Display) • Lisa Jade Merven (GingerBiscuit) • Lynn McLeod (individual) • Morwesi Ramonyai (Borena Energy) • Neo Mohlatlole (7 Colors Communication) • Gavin Burgess (Ultimate Data Sciences)* • Gavin Heron (Earth Probiotic Recycling Solutions)* • Gary Van der Watt (Resource Design)* • Grace Stead (Steadfast Greening)* • Melissa Shield (Two Way Exhibitions & Events)* *Co-opted members The new chairperson, vice chairperson, treasurer and secretariat will be elected at the next Management Committee meeting in April.

About the EGF The Event Greening Forum (EGF) is a non-profit organisation that promotes sustainability within the business events sector. It does this by hosting educational sessions for industry and lobbying government in an effort to implement sustainability principles into the daily operations of the events industry.

The EGF was established through dedication and support of eight industry associations who are recognised as founding members. The founding members are key industry associations working together to promote South Africa as a destination for various types of events.

Want to know more?

If you would like to know more about event greening, visit www. eventgreening.co.za where you can browse the free resources, sign up to the monthly newsletter, or contact them directly with any queries.

Contact: Lynn Mcleod T: 082 891 5883 E: lynn@eventgreening.co.za

Business Events Africa March 2019 45

SAACI NEWS

Telecom providers can make or break your business We are all aware of the importance of communication during the promotion and running of any event, especially when it comes to delegate, speaker and even marketing communications but do we ever manage the importance of the internal connectivity within our event planning and operational teams? By Rudi Van Der Vyver, chief executive officer of SAACI

I

’m not referring to communication processes and principles, but rather the telecoms infrastructure and service from providers which allows us to effectively stay in communication not only with our clients, but our operational teams as well. From personal experience, I have measured Vodacom, MTN and Telkom.

Firstly, in the major metropoles when looking at their respective coverage maps, they appear to have you covered, but in practice this is often far from the truth.

I have found Vodacom to be the most accurate, but MTN delivered a strong connection even in some areas not shown to have full coverage. Telkom was the total opposite, on many occasions requiring six to seven redials to finish a 10-minute call.

For many of us in the industry, travelling internationally to meetings and/or events is a common occurrence, and it is vital for us to stay connected to our teams in foreign countries. Again, Vodacom and MTN stand head and shoulders above Telkom.

Their international roaming activation is smooth, easy, efficient, and above all is activated very quickly, and it works.

With Telkom, on the other hand, I haven’t managed to activate roaming successfully after two trips, and the support received was been nonexistent. Their process requires you to apply for roaming 7 days in advance.

With the nature of our business, we often need to travel within a day or two of arrangements being made. In my experience, even the turnaround time was not met, and roaming was never activated, even when completing the request in store, through the call centre, and via online application.

Lastly, as a service quality-driven industry, I measured service interactions with the three telecom providers.

Service interactions were general queries, application process efficiency and assistance and troubleshooting or complaint recovery. Once again,

Telkom was absolutely shocking in all service-related areas.

Their product and service knowledge is extremely poor, too. Vodacom provided the best service levels, and has a very good understanding of internal procedures as well as product and service offerings.

Their service recovery and complaint resolution process was the most efficient, and they have more senior staff on hand to deal with matters outside of the general scope for fast resolution.

MTN was close to Vodacom in staff efficiency, knowledge and willingness to assist. They are also focused on customer experience and value. Communication is absolutely vital in the business events industry, and it is crucial to ensure you and your staff are assisted by a telecom provider as a partner in your business, and not merely as a supplier.

Do your homework and choose carefully so you don’t miss that one call that makes or breaks your business.

SITE NEWS

SITE launches its manifesto for the

incentive travel industry At SITE’s Global Conference in Bangkok in early January under the expert facilitation of Martin Sirk, former executive director of ICCA, The Bangkok Manifesto was created following a series of workshops with SITE’s international board of directors, trustees of the SITE Foundation and a cohort of global experts in the field of incentive travel.

T

he final 10 statements of the Bangkok Manifesto were then crowdsourced with the full conference assembly using Slido, the on-line, audience engagement platform.

Supported by Meet in Ireland, the Bangkok Manifesto will be a core reference point for incentive travel professionals throughout 2019. A print collateral piece, complete with commentary from incentive industry thought leaders will be launched at IMEX, Frankfurt in May 2019.

At SITE’s annual conference in Vancouver, Canada in January 2020, the Vancouver Manifesto will be crafted.

“Only SITE – the “I” in MICE – has the authority and entitlement to produce a manifesto about incentive travel, articulating its true purpose and identifying its tremendous value within the ever-changing business world today,”

said SITE president Philip Eidsvold, CIS, CITP, VP Strategic Alliances, One10.

SITE’s chief executive officer Didier Scaillet added: “SITE’s voice needs to reach out beyond our membership and our industry into the business world and society itself positioning incentive travel as an extraordinarily effective tool for improving business performance and travel as a transformative agent for positive change in communities and society at large.”

“Meet in Ireland is proud to assist SITE in the creation of this hugely important document. Incentive travel is the fastest growing sector of MICE with the highest per person spend and the widest reach across the destination supply chain.

“Incentive travel delivers significant economic benefit for destinations like Ireland along with the wonderful

boomerang effect – satisfied clients tend to return again and again and generate great ‹word of mouth› for the destination” said Ciara Gallagher, manager, Meet in Ireland, the official MICE brand for the island of Ireland.

Owned and managed by Fáilte Ireland – the National Tourism Development Authority – it promotes Ireland as a world class business events destination.

The Bangkok Manifesto is a wideranging series of statements that tackle the nature, purpose and direction of incentive travel. In February and March SITE will invite leaders in the field of incentive travel to provide written commentary on each of the 10 statements.

This content will be captured in written and verbal form and launched at IMEX Frankfurt in May 2019.

What we’re all about: motivational experiences Why we do it? Business results!

Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results.

Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures.

Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth.

Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site...

Contact

Email: info@sitesouthernafrica.com www.sitesouthernafrica.com www.siteglobal.com

MARKET NEWS

King Shaka wins international award King Shaka International Airport has been chosen by passengers as one of the winners in 2018 Airports Council International (ACI) Airport Service Quality (ASQ) Awards.

first prize in its category in the 2017 ACI Awards. The airport’s position and placement amongst other finalists will be announced at the second ACI World Customer Experience Global Summit in Bali, Indonesia, on 4 September 2019.

Airports Company South Africa’s general manager for King Shaka International Airport, Terence Delomoney said: “We are very pleased that King Shaka International Airport has once again been named a winner in the global ACI Awards, as voted for by passengers who used the airport in 2018.

“We have seen encouraging growth in our passenger arrival and departure

T

he coastal airport was named amongst other award-winning global airports in the ASQ Departures Survey in the “Best Airport

by Size and Region: 5–15 million passengers in Africa” category.

King Shaka International Airport has featured in several global aviation awards since it was opened in 2010, winning

numbers; our airport has achieved almost 6 million passengers per annum in 2018; we have expanded our route development with global airlines and we continue to work with global stakeholders to offer passengers and travellers access to the world of new opportunities available along Durban, Dolphin Coast and KwaZulu-Natal.”

ASQ is the only global airport survey based on measuring passengers’ satisfaction taken while they are at the airport. Some 650 000 passengers per year are interviewed prior to boarding their flight and are asked to rate their satisfaction with the airport’s services.

ADVERTISERS’ INDEX

March 2019 Vol 39 No 3 ADVERTISER

PAGE

EMAIL

WEBSITE

AAXO

20

aaxo@aaxo.co.za

www.aaxo.co.za

African Hotels and Adventures

29

cro@aha.co.za

www.aha.co.za

Adventure Works

36

info@adventureworks.co.za

www.adventureworks.co.za

Bohle Conference & Language Services

36

info@bohleonline.com

www.bohleonline.com

Cape Town Stadium

13

info@capetownstadium.co.za

www.capetownstadium.co.za

Centeq Events

37

crystal@centeqevents.co.za

www.centeqevents.co.za

Crystal Events & Incentives

37

tes@crystalevents.co.za

www.crystalevents.co.za

DMME Translation Services

37

info@dmme.co.za

www.dmme.co.za

Drums and Rhythm

26,27

info@drumsandrhythm.com

www.drumsandrhythm.com

Event Greening Forum

37

info@eventgreening.co.za

www.eventgreening.co.za / www.greendatabase.co.za

Exhibition Freighting GSM

37

ef-gsm@ef-gsm.co.za

www.ef-gsm.co.za

Expo Centre

OBC

info@expocentre.co.za

www.expocentre.co.za

EXSA

21

exsa@exsa.co.za

www.exsa.co.za

GL events South Africa

37

info.za@gl-events.com

www.gl-events.com

Legacy Hotels and Resorts

25

hotels@legacyhotels.com

www.legacyhotels.com

Lorin Bowen Business Events

37

lorin@lorinbowen.co.za

www.lorinbowen.co.za

Lumi Technologies

38

info-za@lumiglobal.com

www.lumiglobal.com

Minor Hotels and Resorts – Anantara Bazaruto Island Resort / The Royal Livingstone Hotel by Anantara

22-23

sales@minor.com

www.anantara.com/en/bazaruto-island www.anantara.com/en/royal-livingstone

MJunxion

4

yolande@mjunxion.co.za

www.mjunxion.co.za

On Show Solutions

38

ideas@onshowsolutions.co.za

www.onshowsolutions.co.za

Ripcord Promotions

38

estelle@ripcord.za.com

www.ripcord.za.com

SAACI

46

info@saaci.org

www.saaci.org

SITE

47

info@sitesouthernafrica.com

www.sitesouthernafrica.com

South African Tourism

9-12

convention@southafrica.net

www.businessevents.southafrica.net

Shift Ideas/ Avatar Marketing

38,36

info@shiftideas.co.za / info@avatarmarketing.co.za

www.shiftideas.co.za/ www.avatarmarketing.co.za

Simply Audio Visual

38

reception@simplyav.co.za

www.simplyav.co.za

Soldiers Group

38

info@soldiersgroup.co.za

www.soldiersgroup.co.za

Specialised Exhibitions

39

leatitiavs@specialised.com

www.specialised.com

Spier Hotel & Conference Centre

IBC

conference@spier.co.za

www.spier.co.za

Tourism Grading Council of South Africa

IFC, 1

feedback@tourismgrading.co.za

www.tourismgrading.co.za

The Indaba Hotel, Spa & Conference Centre

OFC, 6-8

indaba@indabahotel.co.za

www.indabahotel.co.za

Turners Conferences and Conventions

39

info@turnersdmc.co.za

www.turnersdmc.co.za

Vuka Conference Equipment

39

sales@vukaconferenceequipment.co.za

www.vukaconferenceequipment.co.za

The Westin Cape Town

5

01445.groupreservations@westin.com

www.westincapetown.com

48 Business Events Africa March 2019

www.businesseventsafrica.com

CALENDAR

Conferences, workshops and exhibitions of interest to the conference, exhibition and special events market For free entries in this calendar, please supply information to editorial@businesseventsafrica.com Email: indaba@indaba-southafrica.co.za www.indaba-southafrica.co.za

LOCAL: 2019 7-9 APRIL 2019: International Luxury Travel Market | Africa Venue: Kirstenbosch National Botanical Garden, Cape Town Tel: +27(11) 549 8300 Email: megan.oberholzer@ reedexpoafrica.co.za www.iltm.com/africa 10-12 APRIL 2019: Incentives, Business Travel & Meetings Expo Africa Venue: Cape Town International Convention Centre, Convention Square, Cape Town, South Africa Tel: +27(11) 549 8300 Email: megan.oberholzer@ reedexpoafrica.co.za www.ibtmafrica.com 10-12 APRIL 2019: World Travel Market Africa 2019 Venue: Cape Town International Convention Centre, Convention Square, Cape Town, South Africa Tel: +44 (0)20 82712120 www.africa.wtm.com 2-4 MAY 2019: Africa’s Travel Indaba Venue: Albert Luthuli Convention Centre (Durban ICC), South Africa Tel: +27 (0)11 476 5104

INTERNATIONAL: 2019

13-16 MAY 2019: WE ARE AFRICA 2019 Venue: Cape Town Stadium, Cape Town Tel: +27 (0)21 201 6993 www.weareafricatravel.com

25-27 MARCH 2019: ibtm Arabia Venue: Abu Dhabi, United Arab Emirates. www.ibtmarabia.com

5-6 JUNE 2019: Markex 2019 Venue: Sandton Convention Centre, Johannesburg, South Africa Tel: +27 (0)11 835 1565 www.markex.co.za

21-23 MAY 2019: IMEX Frankfurt Venue: Messe Frankfurt Tel: +44 1273 227311 www.imexexhibitions.com

5-6 JUNE 2019: Madex 2019 Venue: Sandton Convention Centre, Johannesburg, South Africa Tel: +27 (0)11 835 1565 www.madex.co.za 23-25 JUNE 2019: The Hotel Show Africa 2019 Venue: Gallagher Convention Centre, Johannesburg Tel: +27 (0)11 783 7250 Email: belindawewege@dmgevents.com www.thehotelshowafrica.com 18-20 JUNE 2019: ICCA Association Meetings Programme (AMP) 2019 Venue: Durban ICC, Durban Email: mieke.l@iccaworld.org / sina.b@iccaworld.org www.amp2019.iccaworld.org

29-30 MAY 2019: IBTM Americas Venue: Centro Citibanamex, CDMX Email: sales@ibtmamericas.com Tel: +52 (55) 8852 6210 www.ibtmamericas.com 26-27 JUNE 2019: The Meetings Show UK Venue: Olympia London, United Kingdom www.themeetingsshow.com 28-29 AUGUST 2019: IBTM China | Beijing Tel: +44 20 8271 2128 www.ibtmchina.com 10-12 SEPTEMBER 2019: IMEX AMERICA Venue: Sands Expo, Las Vegas, USA Tel: +44 1273 227311 www.imexamerica.com

TEL: +27 11 452 1115 FAX: +27 11 452 3609 WEBSITE: www.plaslope.com EMAIL: glenda.aereboe@plaslope.com

TAMPER EVIDENT SECURITY BAGS

• Debasafe® Tamper Evident Security Bags are used whenever tamper-evident movement is critical.

• We manufacture to order and assist in tailor-made solutions to suit your security needs.

• A comprehensive range of security features are standard on the bags and additional features can be added.

• The sealing strip is used for exacting demands with a heat indicator displaying attempts to tamper.

• Tampering by means of cold, heat, solvents, liquids & manipulation is clearly visible.

• Bags can be customised according to customer’s requirements with exclusive numbering & bar-coding.

• Bags are manufactured in either transparent or opaque LDPE film, in various grades to meet specific requirements.

www.businesseventsafrica.com

The bags are used for the safe movement of: • Government Departments • Foreign Exchange • Confidential Documents (Examinations, Elections, Passports, Visas etc.)

• High Value Items (Diamonds, Precious Metals, Forensic Evidence, Cellphones, Computer Equipment) • Cash (Banks & Cash-in-Transit companies)

Business Events Africa March 2019 49

DIRECTORY

Learning | Growth | collaboration BOARD OF DIRECTORS National chairperson: Wayne Smith, Sales Ambassador, Century City Conference Centre e: wayne.j@ccconferencecentre.co.za c: +27 (0)83 448 1324 Vice-chairperson: Kim Roberts, The Forum Company e: kim.roberts@theforum.co.za c: +27 (0)82 652 2008 Treasurer: Glenn van Eck Chief Executive Officer Magnetic Storm e: glenn@magnetic.co.za c: +27 (0)82 800 2616 Public officer: Denise Kemp Director, Eastern Sun Events e: denise@esternsun.co.za c: +27 (0)82 654 9755 Chief executive officer: Rudi Van Der Vyver e: ceo@saaci.org c: +27 (0)84 580 9882

Directors EC chairperson: Andrew Stewart PeriExpo e: andrew@periexpo.co.za c: +27 (0)82 578 5987 KZN chairperson: Nick Papadopoulos Eat Greek Caterers e: nick@eatgreek.catering c: +27 (0)84 505 0113 JHB chairperson: Lorin Bowen Lorin Bowen e: lorin@lorinbowen.co.za c: + 27 (0)82 433 8687 WC chairperson: Jaques Fouche Gearhouse e: jfouche@gearhouse.co.za c: +27 (0)83 607 2046 Tshwane chairperson: Leon Pheiffer EPH Productions e: leon@ephproductions.co.za c: + 27 (0)82 924 9046 C&E forum: Gwyn Matthews Southern Cross Conferences e: gwyn@scconferences.com c: +27 (0)21 683 5106

Vice-chairperson: David Limbert Magnetic Storm e: david@magnetic.co.za t: +27 (0)41 393 4800

Minister Kganyago ATKV e: MinisterK@atkv.org.za c: +27 (0)79 513 8708

Nonhlanhla Tshabalala City of Tshwane e: nonhlanhlat@tshwane.gov.za c: +27 (0)71 351 4458

Chad Botha Inspire Furniture Hire & Sales e: chad@inspirefurniture.co.za c: +27 (0)61 497 2945

Kwa-Zulu Natal

John Arvanitakis Chat’R Experience e: john@chatr.solutions c: +27 (0)83 415 2774

COMMITTEE:

Mashudu Sarah Mills Late Harvest Catering & Events e: mashudu@Lhce.co.za c: +27 (0)82 494 3552

Mande Bage Eastern Sun Events e: speakers@easternsun.co.za c: +27 (0)82 565 7513

Moses Gontai Namanje Events Solutions e: moses@namanjeevents.co.za c: +27 (0)73 407 9322

Gill Dickie Bidvest Car Rental e: gilld@bidvestcarrental.co.za c: +27 (0)79 527 7619

Zoë Van Niekerk Reed Exhibitions South Africa e: zoe@scandisplay.co.za c: +27 (0)83 568 9819

Sadie Isaacs NMBT e: conference@nmbt.co.za c: +27 (0)82 990 7652

Ruth Baldwin Contact Publications e: ruth@businesseventsafrica.com c: +27 (0)72 897 6752

Coordinator: Wendy Knott-Craig SAACI e: ecbranch@saaci.co.za c: +27 (0)73 201 8699

Tshwane

Loudeaux Minnie AW Events e: loudeaux@aweventsza.com c: +27 (0)82 961 6309 Caro Morgan Exbo e: caro@exbo.co.za Tricia Wood Cape St Francis Resort e: tricia@capestfrancisresort.co.za c: +27 (0)83 506 9565

Johannesburg Chairperson: Lorin Bowen Lorin Bowen e: lorin@lorinbowen.co.za c: +27 (0)82 433 8687 Vice-chairperson: Michelle Bingham Tsogo Sun e: Michelle.Bingham@tsogosun.com c: +27 (0)82 339 0342 Treasurer: Manuela Gomes Bidvest Car Rental e: manuelag@bidvestcarrental.co.za c: +27 (0)82 065 9272 Coordinator: Letticia Ndhlala SAACI e: letticia@saaci.org c: +27 (0)71 294 6844

Chairperson: Leon Pheiffer EPH Productions e: leon@ephproductions.co.za c: 082 924 9046 Vice-chairperson: Melanie Pretorius CSIR ICC e: mpretorius1@csir.co.za c: +27 (0)82 410 1202 Treasurer: Emily Naidoo CSIR ICC e: enaidoo@csir.co.za c: +27 (0)84 441 1005 Coordinator: Letticia Ndhlala SAACI e: letticia@saaci.org c: +27 (0)71 294 6844

COMMITTEE: Corné Engelbrecht SAVETCON e: corne@savetcon.co.za c: +27 (0)82 925 9241 Anette Burden Casa Toscana e: anette@casatoscana.co.a c: +27 (0)82 787 6144 Jeana Turner Avianto e: jeana.t@outlook.com c: +27 (0) 83 400 2685

COMMITTEE:

Herkie du Preez Event Wizards e: herkie@eventwizards.co.za c: +27 (0)82 839 3489

Eastern Cape

Aidan Koen Compex e: aidan@compex.co.za c: +27 (0)82 561 3188

Mandie Papendorf Jukwaa Group e: m.papendorf@jukwaa.net c: +27 (0)82 563 0191

Chairperson: Andrew Stewart PeriExpo e: andrew@periexpo.co.za c: +27 (0)82 578 5987

Brendan Vogt Guvon Hotels e: brendan@guvon.co.za c: +27 (0)83 709 0480

Nellie Swart UNISA e: swartmp@unisa.ac.za c: +27 (0)82 771 0270

Government representative: Nonnie Kubeka Gauteng Convention & Events Bureau e: nonnie@gauteng.net c: +27 (0)83 571 7410

50 Business Events Africa March 2019

Chairperson: Tracey Delport The Hospitality Experience c: +27 (0)83 293 5190 Vice-chairperson: Nick Papadopoulos Eat Greek Caterers e: nick@eatgreek.catering c: +27(0)84 505 0113 Treasurer: Kim Jackson Greyville Convention Centre t: +27 31 309 1430 Branch coordinator: Amanda O Mathe Ndlovukazi Online Media e: amanda@ndlovukazionline.co.za

Western Cape Chairperson: Jaques Fouche Gearhouse e: jaques.fouche@ gearhouse.co.za c: +27 (0)83 607 2046 Vice-chairperson: Angela Lorimer Spier e: angelal@spier.co.za t: +27 (0)21 809 1101 Treasurer: Thiru Naidoo Cape Town & Western Cape Convention Bureau e: thiru@wesgro.co.za t: +27 (0)21 487 8600

COMMITTEE: Esmaré Steinhöfel ICCA e: esmare.s@iccaworld.org c: +27 (0)84 056 5544 Esti Venske CPUT e: venskee@cput.ac.za Cindy Buser Mirchee e: cindy@mirchee.co.za c: +27 (0)72 192 5656 Zimkitha Bavuma CPUT e: zim@live.co.za Zandri Swartz Century City Convention Centre e: zandri.s@ ccconferencecentre. co.za t: +27 (0)21 204 8000 Andrew Gibson Magnetic Storm e: andrew@magnetic.co.za c: +27 (0)74 588 3054 Adele Martiz CTICC e: adele@cticc.co.za Ansu Colditz XL Millennium e: ansuc@millenniumtravel.co.za Alex Wrottesley Into Africa e: alex@intoafrica.co.za

www.businesseventsafrica.com

DIRECTORY

aaxo

AAXO – Association of African Exhibition Organisers

First Floor, Auditorium Building Gate 2, Johanensburg Expo Centre, Nasrec, Corner Rand Show & Nasrec Roads, Johannesburg, 2013 t: +27 (0)11 835 1565 e: aaxo@aaxo.co.za

EXSA OFFICE t: +27 (0)10 300 7907 e: info@exsa.co.za www.exsa.co.za Chair: Doug Rix, DK Design t: +27 (0)82 579 7071 e: dougrix@wol.co.za Vice Chair: Gill Gibbs, Blu Cube t: +27 (0)83 260 8035 e: gill@blu3.co.za Treasurer: Moses Nefale, Scan Display t: +27 (0)11 447 4777 e: moses@scandisplay.co.za Board members Adele Von Well, GL events

General manager: Wesley Lofstedt t: +27 (0)11 835 1565 e: wesley@aaxo.co.za Chairperson: Leatitia van Straten, Specialised Exhibitions Vice chairperson: Projeni Pather, Exposure Marketing Treasurer: Phil Woods, TE Trade Events Board members: Elaine Crewe, Reed Exhibitions Chanelle Hingston, Spintelligent Dee Reuvers, SA Confex Nomathemba Ndlovu, ZITF

t: +27 (0)82 464 8702 e: adele.vonwell@gl-events.com

EGF – Event Greening Forum 179 Jan Smuts Ave, Parktown North, Private Bag X7000, Parklands 2121 t: +27 (0)11 447 4777 info@eventgreening.co.za www.eventgreening.co.za Chairperson: Greg McManus Vice-Chairperson: Neo Mohlatlole

ICCA African Chapter: Chair: Lindiwe Rakharebe Durban International Convention Centre t: +27 (0)31 360 1000 e: LindiweR@icc.co.za Deputy Chair: Nana Gecaga ICCA – International Congress Kenyatta International Convention Centre & Convention t: +254 20 326 1000 Association e: md@kicc.co.ke

Patrick Cronning, Expo Guys t: +27 (0)83 281 5584 e: pat@expoguys.co.za Aubrey Eloff, Two Way Exhibitions e: aubrey@twowaysa.co.za Co-opted: Chad Botha, Inspire Furniture t: +27 (0)61 497 2945 e: chad@inspirefurniture.co.za Membership and media enquiries Mark John Cartmell t: +27 (0)76 979 7003 e: ceo@brightgiants.com

Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence

President: Peter-John Mitrovich e: peter-john.mitrovich@grosvenortours.com c: +27 (0)82 318 1889 Daryl Keywood e: daryl@walthers.co.za c: +27 (0)82 904 4967

Secretariat: Esmaré Steinhöfel ICCA Africa Regional director c: +27 (0)84 056 5544 e: esmare.s@iccaworld.org. www.iccaworld.com/dbs/ africanchapter www.iccaworld.com

Johan Venter e: johan@urbanginga.co.za c: +27 (0)83 558 2349 Kyasha Bhoola e: kyasha@africanlink.co.za c: +27 (0)72 614 0069 Barry Futter e: barry@adventureworks.co.za c: +27 (0)82 790 9015 Secretariat: Mariaan Burger e: info@sitesouthernafrica.com c: +27 (0)82 557 8041

OTHER ASSOCIATIONS OF INTEREST TO THE INDUSTRY ABTA – African Business Travel Association Box 2594, Pinegowrie, 2123 t: +27 (0)11 888 8178 c: +27 (0)83 679 2110 e: monique@abta.co.za www.abta.co.za Founder: Monique Swart ANTOR – Association of National Tourist Office Representatives Box 41022, Craighall 2024 e: info@antor.co.za | www.antor.co.za ASATA – Association of Southern African Travel Agents PO Box 650539, Benmore, 2010 t: +27 (0)11 293 0560/61 e: barbara@asata.co.za e: general@asata.co.za Office manager: Barbara Viljoen Council of Events Professionals Africa e: melanie@cepafrica.co.za t: +27 11 880 5883 www.cepa.co.za

FEDHASA National Office – Federated Hospitality Association of Southern Africa PO Box 3853, The Reeds, 0157 t: +27 (0)12 771 5568 c: + 27 (0)82 552 9862

www.businesseventsafrica.com

e: ceo@fedhasa.co.za www.fedhasa.co.za Chief executive: Tshifhiwa Tshivhengwa PSASA – Professional Speakers Association of Southern Africa t: +27 (0)11 462 9465 c: +27 (0)83 458 6114 e: admin@psasouthernafrica.co.za www.psasouthernafrica.co.za SABOA – Southern African Bus Operators Association Postnet Suite 393, Private Bag X033, Rivonia 2128 t: +27 (0)11 511 7641 e: saboa@saboa.co.za | www.saboa.co.za SACIA – Southern African Communications Industries Association 96 The Bridles, Douglas Crescent, Sundowner, 2188 t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 e: kevan@sacia.org.za Executive director: Kevan Jones SATI – South African Translators’ Institute Executive director: Marion Boers t: +27 (0)11 803 2681 e: office@translators.org.za www.translators.org.za

SATSA – Southern Africa Tourism Services Association Box 900, Ferndale 2160 t: +27 (0)11 886 9996 e: pa@satsa.co.za | www.satsa.com SKAL International South Africa Secretary: Anne Lamb t: +27 (0)21 434 7023 c: +27 (0)82 708 1836 e: anne@yebo.co.za www.skalsouthafrica.org STA – Sandton Tourism Association t: +27 (0)83 558 5445 e: secretariat@sandtontourism.com www.sandtontourism.com TBCSA – Tourism Business Council of South Africa Box 11655, Centurion 0046 t: +27 (0)12 664 0120 f: +27 (0)12 664 0103 e: comms@tbcsa.travel www.tbcsa.travel | www.tomsa.co.za Member relations manager: Boitumelo Moleleki TGCSA – Tourism Grading Council of South Africa Private Bag X10012, Sandton 2146 t: +27 (0)11 895 3000

f: +27 (0)11 895 3001 e: enquiries@tourismgrading.co.za TINSA – Interpreters/ Translators Network of Southern Africa e: info@interpreter.org.za t/f: +27 (0)11 485 2511 c: +27 (0)83 249 0010 www.interpreter.org.za TPSA – Technical Production Services Association 96 The Bridles, Douglas Crescent, Sundowner, 2188 t: +27 (0)11 083 6418 c: +27 (0)82 555 5556 e: kevan@sacia.org.za www.tpsa.co.za Executive director: Kevan Jones TTA – Tshwane Tourism Association Box 395, Pretoria 0001 t: +27 (0)12 841 4212 e: secretary@tshwanetourism.com www.tshwanetourism.com Chairperson: Bronwen Cadle de Ponte Secretary: Sithembile Nzimande Membership coordinator: Liz Oosthuysen e: membership@tshwanetourism.com

Business Events Africa March 2019 51

THE LAST WORD

Traveller feedback will mitigate negative effects of travel friction Direct feedback from frequent corporate travellers can be a powerful tool in the arsenal of a travel manager or corporate travel procurement manager in their efforts to achieve better compliance and engagement, and reduce the human cost of frequent travel.

I

n 2019, FCM Travel Solutions believes understanding traveller pain points will be a key way to influence corporate travellers to make better choices about their trips and increase the effectiveness of a corporate travel programme.

Nicole Adonis, general manager of FCM Travel Solutions South Africa, said: “The insights garnered from your frequent traveller can be used to tweak travel programmes. By encouraging your travellers to give feedback, you also show them you care about service levels, want to offer more-personalised experiences and have their well-being at heart.

Happy travellers are more productive, more engaged and more likely to comply with the company’s travel policy.”

Ms Adonis and her team of travel experts will be placing continued focus in 2019 on the negative impact of travel friction, which occurs when business people are travelling too much or have poor travel experiences.

Main sources of travel friction, she said, include unclear travel programme policies, poor approval processes and travel policies that fail to factor in the human cost of travel or prioritise financial savings over traveller wellbeing.

“Companies should keep a look out for the warning signs among their most prolific travellers, which includes employee absence, poor staff retention and reluctance to travel, among others,” Ms Adonis said.

A further focus area for FCM Travel Solutions in 2019 will be to 52 Business Events Africa March 2019

“Happy travellers are more productive, more engaged and more likely to comply with the company’s travel policy.”

Nicole Adonis, general manager of FCM Travel Solutions South Africa

help corporates understand the impact of behavioural economics on travel decision-making.

Combining insights from psychology, judgement, decision making and economics, the field of behavioural economics considers why individuals make purchasing decisions, what they will buy and how much they are willing to spend.

“By understanding behavioural economics, subtle changes to travel policies can be implemented to ‘nudge’ employees to behave and choose travel options that fit within the company’s travel policy,” Ms Adonis said.

“We’ve spent some time researching behavioural economics, travel friction and some of the other corporate travel trends we anticipate for 2019.

Corporates who are interested in these can visit our website and read our research paper for additional insights,” Ms Adonis added. www.businesseventsafrica.com

SOUTHERN AFRICA’S LARGEST FULLY-CONTAINED EXHIBITION, CONFERENCE AND EVENTS VENUE

1 www.expocentre.co.za E Johannesburg Expo Centre Nasrec

m (011) 494 1920 C Johannesburg Expo Centre

SECURE A VENUE THIS YEAR AT THE JOHANNESBURG EXPO CENTRE

k info@expocentre.co.za Q Johannesburg Expo Centre

9 Expo Centre, Cnr Rand Show and Nasrec roads, Nasrec, 2000, Johannesburg

D jhbexpocentre1 H Johannesburg Expo Centre