Business Events Africa — May 2022 by Contact Publications

www.businesseventsafrica.com

Voice of the Business Events Industry in Africa

Vol 42 No 5 MAY 2022

Business Events Africa: Serving the business events industry for 42 years

CONTENTS Voice of the Business Events Industry

VOL 42 NO 5 MAY 2022

About the cover

www.businesseventsafrica.com

in Africa

Creative problem-solving advice from Fancourt, South Africa’s ‘Business Playground’.

Vol 42 No 5 MAY 2022

The authority on meetings, exhibitions, special events and incentives management

Published by the proprietor Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)

HEAD OFFICE POSTAL ADDRESS: PO Box 414, Kloof 3640, South Africa

VENUE NEWS 18 Century City Hotels opens with a lavish event. 20 Radisson Hotel Group delivers a strong start to the year. 21 Meropa, the ‘heartbeat of Limpopo’ for 20 years. PEOPLE PROFILE 22 Meet Sun City’s Events power-pair. PERSONALITY PROFILE 24 Morwesi Ramonyai — “we can save the world with bold solutions”. 2022/04/22 15:10 Business Events Africa_Cover.indd

Cover Feature COVER STORY 6 Rediscover the business playground of South Africa.

On the pages… EDITOR’S COMMENT 4 We are stronger, together. NEWS 5 Africa’s Travel Indaba — an all-round success.

CHEF’S PROFILE 26 Gerald Chifamba — African with a touch of Italian. A LOCAL PERSPECTIVE 27 How event organisers can prepare for unforeseen risks.

Association news

FAX: 086 762 1867 MANAGING DIRECTOR: Malcolm King malcolm@contactpub.co.za EDITOR: Irene Costa gomesi@iafrica.com SENIOR GRAPHIC DESIGNER: Vincent Goode vincent@contactpub.co.za DISTRIBUTION MANAGER: Jackie Goosen jackie@contactpub.co.za SALES REPRESENTATIVE: Irene Costa +27 (0)82 558 7387 gomesi@iafrica.com PUBLICATION DETAILS: Volume 42 No 5 Business Events Africa has 12 issues a year and

EVENT GREENING FORUM

is published monthly. Due to Covid-19,

28 Know your green from your greenwashing.

the magazine is currently only available

SITE 30 A new product in the face of adversity.

in digital format.

SAEC 32 UFI opens Global Congress 2022 registrations.

SKILLS FOCUS 9 Hospitality and service go hand in hand.

AAXO 34 Regulations and their complications for large events and exhibitions.

TRENDS 10 Trendsetting.

SAACI 35 Leading from the front.

MARKET NEWS 12 Facilities Management Expo 2022 — to host free-to attend seminars. 13 Hostex is making a refreshed comeback in June 2022. 14 Ticketmaster launches in South Africa. 15 The Festival of Motoring returns. 16 WTM Africa meets and exceeds 2019 numbers.

EXSA 36 Meet the new EXSA new board of directors.

YOUNG PROFESSIONAL FOCUS 17 Meet ‘Next Generation Leader’ Daniella Galante.

TEL: +27 31 764 6977

Regulars 38 Directory.

publishers of Business Events Africa, is a member of:

Official media partner

Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence

Official journal of the Exhibition & Event Association of Southern Africa

MARKET NEWS 40 New MD for Steenberg Farm. 40 Index of advertisers and contributors. THE LAST WORD 41 In-person events are back.

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Africa open for together business We areisstronger, The world keeps spinning and will continue to do so, regardless. The time is now, to rebuild on what we have lost, for us, as the business events industry.

sometimes feel like Covid-19 has been a time of mourning for our sector. People discuss the various stages of mourning and, from an industry perspective, I have come full circle and feel like I’m finally in the acceptance stage. The biggest lesson I’ve learnt has been that at times I have no control of a situation and have to accept this. However, it doesn’t mean that I need to stop doing what I’m doing; it just means I need to find fresh solutions, to whatever may come my way. Thankfully, I am a positive person and I look for positives in most situations. The sector has had many losses over the past two years, one of the biggest losses has been the loss of skilled staff, also known as a skill- or brain-drain. Some have been lost to other industries, and some to other countries seeking skilled staff. The fact our people, s wethat approach the endour of skilled year, I am workforce, are the heartbeat of the I’m cautiously optimistic. Personally, industry, means that weupbeat. have a feeling a lot more significant challenge. How doiswe The business events industry slowly overcome from this problem? emerging an enforced hibernation. way forward would need toincome I The am definitely seeing an increase

physical events in all parts of the industry. It is fantastic to observe the different sectors in our industry starting up again. from skills development. At the The past few weeks have been amazing. moment, service delivery has been I’ve been following on negatively impactedindustry by this leaders loss. Having social platforms whatpeople, they dothe best chatted to a fewdoing industry — be it exhibitions, incentives,have to consensus is that companies conferences and events. The industry invest in their people and need to has been waiting for needed so long training and all itfor took introduce much was a green light government! newcomers, suchfrom as graduates; and After their months of despair, upskill current staff. finally there is renewed positivity in the industry. One The hotels that already have hotel big positive is that South Africa is now schools linked to their operation, will finally offbenefits. most of the world’s travel red reap the Those hotels, suppliers lists, including the UK. and organisers who don’t have any The recent Africa’s Travel and Tourism inhouse training should consider looking Summit (ATTS) even also set scene for at this option, if itthe is in the format what is to come. If anything,toI the get the of mentoring a newcomer feeling that our continent – the continent industry. ofThe Africa – is finally its own positive of therealising skill drain is that it strength in unity. Over the years, African opens doors to young professionals. It countries havegrowth always within looked the to other always offers continents for people tourismwithin and business company, for the events while, in promoted, fact, its ownwith African company to be the countries were overlooked. correct training. There is no doubt that there still in a This prospect of having neware blood lot challenges, like by airlift, ourof industry, trained our visa own people, restrictions, etc. me. It is a solution really motivates One of the challenges addressed during where everyone benefits. ATTS is that tourism/incentive and In my opinion, the number one conference/events packages the pastis requirement for being in thisinindustry

have always been geared to the European a positive or attitude. American markets. If With the right we, Africans, would attitude anything is like to cater our own African visitors possible. Youforalso we should have to be package a good it differently. Over the past few communicator — a years, our industry leaders haveindone a lot of talking about breakdown communication may be the issue of airlift within our continent as disastrous. well thedo issue visasany within Africa for So,as how weof avoid Africans, I hope that ATTS hastransparent ignited a miscommunication? Remain new where African look with chapter, your clients, admit yourairlines limitations at new routes the continent and work withwithin your client to find and finally break those barriers haveand solutions. We are all in thiswhich together hindered Africa. are here to your localtravel tradewithin associations Of course, we would all love to see assist. international delegates and The trade associations aretourists actively return to to ourfind shores but what prevents us working solutions to overcome from exploring new markets iswithin our the challenges the industry currently continent? Covid-19 are pandemic facing. TheThe associations vital in has any taught that weBecome are able part to collaborate thrivingusindustry. of the alocal lot better if we keep the trade associations and become communication opentowithin our involved, we all streams have a part play in continent. The time is now, Africa is open this industry. for business and I am proudly African! We are stronger, together!

Irene

Email: gomesi@iafrica.com

Hein Liebetrau Credit: HeinCredit: Liebetrau

EDITOR’S COMMENT

PAGE STRAP NEWS

Africa’s Travel Indaba — an all-round success KwaZulu-Natal is back in the travel and hospitality game in a major way — and there is no stopping the province aiming to become the star in Africa’s tourism crown.

his much was all too clear after the impressive showing by Tourism KwaZulu-Natal and its partners at the 2022 Africa’s Travel Indaba which has set the benchmark for a bigger and better travel expo next year. Africa’s Travel Indaba is a platform for all tourism players and exhibitors to show their best tourism products and offerings to the world. Speaking at a wrap-up media briefing, Phindile Makwakwa, acting chief executive officer of Tourism KwaZulu-Natal said there had been incredible teamwork between the sister organisations — Tourism KwaZulu-Natal, Durban Tourism, South African Tourism and the Durban ICC. “This year, KwaZulu-Natal came back on the international calendar and demonstrated to the world that the province was ready to host Africa’s Travel Indaba, despite the challenges faced over the past two years. “Africa’s Travel Indaba is a platform for small enterprises and exhibitors to showcase their tourism offerings to the world,” she said, adding that Tourism KwaZulu-Natal looks forward to hosting more international delegates at next year’s Africa’s Travel Indaba. Amanda Kotze-Nhlapo, chief www.businesseventsafrica.com

conventions bureau officer of the South Africa National Convention Bureau, a business unit of South African Tourism, said she is grateful to have had a team that worked extremely hard to make the Africa’s Travel Indaba a success. “The Africa’s Travel Indaba was a chance to reconnect with many people from all over the world. “There were 18 African countries, 655 exhibitors, 965 buyers and 377 media hosted at this year’s Africa’s Travel Indaba. Also, there were 14,000 meetings that took place during the Africa’s Travel Indaba. “This year, the Africa’s Travel Indaba exceeded the organisation’s expectations. Tourists can see that the province can do big conferences in a time of challenges,” she said. Ms Kotze-Nhlapo added that South Africa will go back to the tourists’ arrivals levels of 2019 and the country will come back bigger and better for next year’s Africa’s Travel Indaba. Winile Mntungwa, deputy head of Durban Tourism, said it was good to have people from different parts of the world attending the Africa’s Travel Indaba. “There had to be swift turnaround times on getting the surrounding areas in Durban

ready for the Africa’s Travel Indaba and to welcome tourism and trade delegates to a clean city, especially following the recent floods in KwaZulu-Natal. “The city has been buzzing with thousands of delegates. Thank you to the people and the organisations for making this prestigious event such a success,” she said. Ms Mntungwa added that the projections for the 2022 Africa’s Travel Indaba were 3,700 visitors, a direct spend of R29 million, R72.5 million contribution to the City’s GDP and 145 jobs were created. Lindiwe Rakharebe, chief executive officer of Durban International Convention Centre, said it has been a great honour to host this year’s Africa’s Travel Indaba. “The people of KwaZulu-Natal are showing that they can rise and be resilient, despite the many challenges faced. “Collaborations with organisations made things possible to get ready for Africa’s Travel Indaba,” she said. Themba Khumalo, acting chief executive officer of South African Tourism, said: “I applaud the formidable women from various organisations who worked diligently to make Africa’s Travel Indaba an overwhelming success.” Business Events Africa May 2022 5

PAGE STRAP COVER STORY: FANCOURT

Direct flights to George from all major hubs make Fancourt – South Africa’s Business Playground – easily accessible. The 115-room Fancourt Resort Hotel offers guests a luxurious, contemporary and relaxed environment. Every category of room and suite has a balcony that overlooks Montagu Golf Course or the majestic landscaped gardens.

Rediscover the business playground of South Africa

Creative problem-solving advice from Fancourt, South Africa’s ‘Business Playground’.

nnovation: It’s a buzzword in today’s business world, and it’s becoming a highly desired skill across all industries and levels of employment. But what exactly does innovation look like, and how do you achieve it within your organisation? “Fancourt has been an industry-leading property since it was converted into a holiday and golfing estate in 1989,” said Leroy Ferreira, director of sales and marketing. “We’re currently rated as Africa’s leading resort and South Africa’s best golf hotel, as well as consistently

winning awards for every part of our offering, from our fine dining to the wellness and family-friendly facilities.” The secret behind Fancourt’s success is its ability to continually evolve. “Searching for innovative ways to meet market demands has been key not only to our longevity but staying at the forefront of a competitive industry,” Mr Ferreira added. “We have a very specific method of coming up with ideas. One such is our ‘Business Playground’ package, flexible to suit both business and leisure.”

Fancourt’s array of leisure activities allow your team to escape the pressure of the boardroom and get out to play. Those who enjoy being active can enjoy a round of golf on one of the award-winning Gary Player courses. The leisure centre offers tennis courts, indoor and outdoor pools, and a cinema that screens movies regularly.

As South Africa’s ‘business playground’, Fancourt delivers the optimal mix of active and time out leisure activities needed to create the environment your brain needs to spark innovative ideas.

“The definition of insanity is doing the same thing over and over and expecting different results.” — Albert Einstein 6 Business Events Africa May 2022

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COVER STORY:PAGE FANCOURT STRAP

Want to know the secret behind Fancourt’s market-leading successes? Keep reading… Think outside the box

From an early age, we’re taught to solve problems in a very linear way. However, when you reach adulthood – and the corporate world in particular – we’re continually told to “think outside the box”. Whether you call it innovation, lateral thinking, creativity, or thinking outside the box, the ability to connect seemingly unrelated dots opens a world of possibilities when tackling problems from the concept of your next marketing campaign to how to restructure your organisation after embarking on a digital transformation initiative.

How it works in the real world

The post-it note was born after one man’s search for a bookmark that would stick to, but not tear, the pages of his bible. And Tesla became a global industry leader in sustainably powered transport by factoring environmental impact into their search for increased engine power. On the surface, many of the most innovative ideas seem almost obvious in hindsight. In reality, however, finding the optimal path from problem to solution is not always a straightforward exercise.

Do you want ‘quick’ or do you want ‘creative’?

Creativity takes time to develop and form, and innovation and long-term problem solving rely on ideas being given time to stew. In the increasingly fast-paced, instant gratification world we live, this goes against the quick-fix approach that is frequently practised to keep the lights on (Eskom permitting, of course). Whether you’re in the initial stages of your problem-solving or ready to start creating company-wide buy-in for your new initiative, Fancourt provides the ideal space for any meeting from your core-team strategy session to 400-delegate-strong conferences.

The award-winning Spa at Fancourt, complete with an indoor heated Roman Bath and world-class treatments complements other time-out activities such as bird-watching and fishing. Conveniently situated on the Garden Route, Fancourt’s location creates the additional opportunity to play and relax at one of the area’s many tourist attractions and pristine beaches.

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Framed by the Outeniqua Mountains just 7km from George, the 613 hectares of pristine open space delivers the change of scenery required to break free from the autopilot routines of office life.

How to increase your ability to innovate Do things differently

Whether you realise it or not, every human being is a creature of habit, both personally and professionally. Every morning, you perform the same pre-work rituals, navigate the same traffic, sit in the same chair, click onto the same websites, and stare at the same view. You – and your entire team – are on autopilot, relying on your reactive mind to make decisions and come up with ideas. Your brain has walked the same route for so long that it’s created a rut that’s difficult to break free from. You need to shake things up to activate your slow, creative mind. Go somewhere different, eat something new, or do something you’ve never done before. Even small tweaks to break you out of your daily routine can spark new ideas.

Play More

Young children can create their own wildly imaginative worlds and go with the flow as they bounce their ever-evolving storylines off of each other. More importantly, this process is effortless, stress-free, and usually accompanied by bursts of laughter and enthusiasm. Members of your core team not available for your face-to-face sessions? Get them to dial in to a virtual one. Fancourt’s meeting facilities include high-tech audio-visual and video conferencing equipment.

Fancourt’s array of leisure activities allow your team to escape the pressure of the boardroom and get out to play. Those who enjoy being active can enjoy a round of golf on one of the awardwinning Gary Player courses. The leisure centre offers tennis courts, indoor and outdoor pools, and a cinema that screens movies regularly.

Business Events Africa May 2022 7

PAGE STRAP COVER STORY: FANCOURT

When last did you give your imagination space to run wild?

Playing – whether that means chasing a small white ball down the fairway, indulging in a hobby or, just catching a favourite film – is a crucial component of activating your creativity.

Take time out

In today’s attention economy, you have been trained to avoid being unstimulated at all costs. You are constantly bombarded with pings, beeps, and PUSH notifications and, in most cases, they’re coming straight from the palm of your hand. There is no space between your brain and the incessant interruptions that plague it. A taxed and overworked brain simply cannot be innovative.

Fancourt’s conference centre is more than a shell. Whether you are in the initial stages of your problem-solving or ready to start creating company-wide buy-in for your new initiative, Fancourt provides the ideal space for any meeting from your core-team strategy session to 400-delegate-strong conferences.

What this means for your team

Innovation and creative problem-solving is a mindset, and it requires a continuous and concerted effort to instil this can-do culture in your team. Your approach to meetings, conferences and brainstorming sessions needs to reflect this. By providing your team with the space and time, you’re giving them a foundation from which to build. Here are some tips to consider when tackling a challenge as a team:

Set the tone

Don’t wait until your official session to clue your team into what is required. Hold a short initial meeting to outline the problem, the desired outcome, and the parameters within which the final solution needs to fall.

Encourage individual input

Groupthink is the fastest way to achieve mediocrity. To create truly innovative solutions, every individual needs to contribute — not just simply agree with the rest of the group. Challenge each team member to come up with three viable solutions based on the outline described above.

Get out of the boardroom

Magic happens when your team is given the space to digest input on their ideas. After the initial strategy session, get out of the boardroom and partake in an activity that is unrelated to the problem at hand. Allowing every individual’s creative mind to make the necessary connections is crucial to keeping your business ahead of the curve.

The Fancourt effect

“Creativity doesn’t conform to specific hours,” Mr Ferreira advised. “Fancourt’s conferencing packages are designed to your unique specifications. From one-day to multi-day sessions, we can design a programme including venue options, equipment hire, business services, video-conferencing, accommodation, activities, and meals prepared by our world-class culinary team.” 8 Business Events Africa May 2022

Contact details

Kick your next strategy or problem-solving session into high gear by giving your team exactly what they need to be innovative: time and space at South Africa’s Business Playground. Contact Fancourt on 044 804 0020 or groupreservations@fancourt. co.za to discuss customised conferencing options. www.businesseventsafrica.com

COVER STORY: SKILLS PAGE FANCOURT FOCUS STRAP

Hospitality and service go hand in hand Etresia Booysen is a senior lecturer at The IIE’s School of Hospitality & Service Management in Rosebank, Johannesburg and is passionate about the hospitality industry.

hile growing up, all Ms Booysen wanted to do was to become a chef, but after leaving school she decided to rather study for a hospitality diploma as it allowed for more career opportunities. Ms Booysen graduated with a Masters in Food and Beverage Management. “I soon realised that I loved being an academic, enriching young minds and instilling the same passion I have for the hospitality industry in my students,” she said. “As well as lecturing, I have also enrolled for my PhD studies in Food Service Management. I wouldn’t change anything at all when it comes to my career path and choices.” We sat down with this dynamic Roodepoort resident and asked her some questions about the local hospitality industry.

What is your advice for students who are studying or want to study hospitality? Plan, plan and plan. Good hospitality and execution go together with planning. Some days might be harder than others, but if you get up, dress up, show up and never give up, it will all be worth it in the end. Who was your biggest hospitality/ food influence growing up? My grandmother. She was the one who made me so passionate about cooking, which led to my career path. My family was also supportive of my career choice and pushed me when I needed it. What do you think makes for good service? Attention to detail, friendliness and authenticity. If you love what you do, you will put in the effort and that shows.

What advice do you have for anyone wanting to make a career in the hospitality industry? Have hair on your teeth. It is not an easy industry, but it is extremely rewarding. There is so much you are able to do in this industry; you just have to go for it.

What are the key qualifications that hotels are looking for in the staff they hire today that were not required five years ago? Excellent customer service, communication, service and sales.

How do you rate the South African hospitality industry and how do you see it now that tourism is opening up again? Despite the hit the industry took during the pandemic, it is still growing and booming. There are so many innovative ideas and technologies that developed because of Covid. We have world-class establishments in South Africa.

What kind of qualifications will hotels be looking for in management positions in the next five years? Although the industry allows for people to be employed outside their scope of knowledge, the industry is leaning more towards skilled and qualified people. Seeing that people are looking, and most likely, paying, for an experience, it is

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particularly important to have skilled and qualified managers on site to ensure everything runs smoothly. Passion, motivation and good leadership skills is also necessary when it comes to employing managers within the industry. Without these skills, executing tasks become difficult. How important is service management in the hospitality industry? Without service there would not be hospitality and without hospitality there would not be service. The one is as important as the other. You cannot expect to have a successful hospitality establishment without good service. What in your opinion are the key attributes for a good hotelier? Saying “please” and “thank you”. It might sound silly, but courtesy goes a long way. My father always says, “Friendliness costs you nothing.” A happy customer will tell a friend, but an unhappy customer will tell the world. Business Events Africa May 2022 9

PAGE STRAP TRENDS

Trendsetting Feeding a population of around 1.3 billion, the World Bank has predicted that Africa’s Food & Beverage (F&B) market will reach over US$1 trillion by 2030. While the industry has faced significant challenges since the onset of Covid, especially in terms of delivery and supply chain management, the crisis has also served as a catalyst for innovation.

ith international research forecasting a 7.99 per cent compound annual growth rate for the African foodservice market over the next five years, Evan Schiff, portfolio director of food, hospitality and trade at dmg events said that the continent’s food and beverage industry has been quick to respond to changing consumer

10 Business Events Africa May 2022

tastes and behaviour, to ensure a robust and agile transformation. The top trends driving this transformation will be explored at this year’s Africa’s Big 7 retail-ready food and beverage trade show, running from 19-21 June 2022 at the Gallagher Convention Centre in Johannesburg. Co-located with Africa’s most established multi-sectoral trade show, SAITEX and

the Halal International Trade Expo, the three-day event typically welcomes around 5,000 visitors and will showcase over 250 of the best local, regional and international partners within the food and beverage business, with exhibitors hailing from 26 countries across the continent. “Consumer-centric trends continue to drive food and beverage innovation,” Mr Schiff said, “and food professionals at www.businesseventsafrica.com

PAGE TRENDS STRAP

Who is Evan Schiff? Evan Schiff is an experienced event professional, having been in the events industry for 22 years. For the past eight years he has been managing large conferences and exhibitions across various sectors. Starting in a communications role, he has previously worked in sponsorships and rights commercialisation before taking on the event and portfolio director roles at dmg events. solve their last-mile challenges. Other key topics to be covered over the event include tapping into the township economy and disrupted food channels and building supply chain resilience through technology. this year’s face-to-face event will benefit from our innovative programme, curated by Africa’s Big 7’s strong advisory board that promises strategic networking opportunities for buyers and brands, as well as expert insight and guidance on how to tap into these trends and unlock future growth opportunities.” Below are some of the top trends shaping the food and beverage industry in 2022, which will be addressed at Africa’s Big 7. Increased focus on sustainability Studies show that consumer demand for sustainability within the F&B industry is gaining momentum. Displaying a marked shift to more sustainable shopping over the last few years, consumers are looking beyond eco-friendly packaging to other focus areas, including solving the food waste challenge, health and nutrition, public hygiene and sanitation, as well as www.businesseventsafrica.com

environment preservation. Products with purpose Accelerated by the pandemic, the market is also experiencing a growing demand for functional foods that deliver tangible benefits, such as immunity and stress management. Not only do consumers want products with purpose, but also food that offers greater diversity and transparency, which they feel should be aligned with their political, social and ethical values. From bricks to clicks The pandemic has expanded how and where consumers shop, resulting in rising demand for online shopping, meal-kits, and other delivery services. These shifting patterns in buying behaviour see retailers investing in omni-channel digital technologies, as well as influencer marketing and fulfilment strategies to

Fresh On-the-Floor Features Two industry competitions return to the Africa’s Big 7 exhibition floor this year, both of which are open for public entry. In the National Burger Challenge, local and amateur cooks will compete for a R5,000 cash prize, while amateur and professional bakers alike will also have an opportunity to shine in one of the many baking competitions taking place under the SA Bakers Challenge. A new, exclusive feature included in this event is the Innovation Workshop, where participants will learn how to take an idea to launch in just three months, with insider support from Real Innovatrs. “In its 19th year, Africa’s Big 7 is a mustattend event for all F&B professionals, offering a unique opportunity to connect with buyers across the continent, to source new products, develop new partnerships and conclude export and import deals,” Mr Schiff said. Business Events Africa May 2022 11

PAGE STRAP MARKET NEWS

Facilities Management Expo 2022 — to host free-to attend seminars Facilities Management Expo 2022, a trade show aimed at bringing together the local facilities and property management sector, will be serving up excellent, on point content at its free-to-attend seminar theatre, sponsored by Broll, one of Africa’s leading commercial property services companies.

acilities Management Expo 2022 will once again be co-located with both Securex South Africa, the continent’s leading security trade show, and A-OSH Expo, focusing on occupational safety and health (OSH), as well as the new Firexpo South Africa 2022, which will bring the new dimension of fire and safety-related products and services to the fold. Running from 31 May to 2 June 2022 at Gallagher Convention Centre in Johannesburg, attendance to all four shows – which will take place under one roof – is at no charge for interested visitors. The Broll Facilities Management Expo seminar theatre will get to grips with several predominant themes critical to the industry. These include: the impact of Covid on managing health and safety for facilities managers; energy management, smart buildings and improving building systems and services; building system integration, access control and security; building lifecycle asset management within the facilities management world; and 12 Business Events Africa May 2022

innovation, strategies and trends within facilities management. Mark Anderson, portfolio director at Specialised Exhibitions, said: “Facilities Management Expo 2022 visitors can expect to listen to topics that are more relevant to the sector today, than ever before, such as a presentation by Riaan du Plessis, executive at Broll, on the impact of the pandemic on facilities management, and how it has had to adapt, and a look into the future for this space. “We’ll also tackle subjects like operational health and safety requirements in the workplace, including how to prepare a comprehensive emergency evacuation plan and requirements around electrical installations and health and safety in the workplace, by Shone Dirker, managing director at Cairnmead Industrial Consultants, and the role of energy, utilities and environmental management in a world of facilities management, delivered by Mitesh Bhawan, energy and sustainability specialist, Broll Energy &

Shone Dirker, Cairnmead Industrial Consultants.

Utilities,” he added. Other issues under discussion over the three days of the show will include why asset management and full lifecycle management are important to the facilities management world; facilities management strategies within public sector versus private sector; Covid-19 disinfection and hygiene practices; and financing South Africa for economic prosperity, with a special focus on the importance of SMME development. www.businesseventsafrica.com

MARKET PAGE STRAP NEWS

Hostex is making a refreshed comeback in June 2022 Hostex 2022 is refreshed and it’s happening at Sandton Convention Centre from Sunday, 26 to Tuesday, 28 June — and the industry is ready for it! James Khoza, President of SA Chefs Association and Hostex Ambassador, said that an exciting comeback for the hospitality, food and drink sectors and for the longstanding Hostex expo is exactly what’s needed to “celebrate the ongoing resilience and innovation within an industry that was severely battered by the pandemic.”

e added that the timing for Hostex is ideal. “With the recent (and very welcome) termination of the National State of Disaster, the industry has now fully reopened which will boost our sector, stimulate domestic and international and business and leisure tourism, and once again make a meaningful contribution to South Africa’s economy.” Refreshed and revitalised Hostex 2022 will run for three days from Sunday, 26 June to Tuesday, 28 June (from 09h30 to 16h30 each day) providing opportunity for everyone who’s anyone in the hospitality, food and drink sectors to visit the show. Gary Corin, managing director at Specialised Exhibitions, a division of the Montgomery Group and long-standing organisers of Hostex, says since 1984 the show has faithfully provided an excellent platform for exhibitors to engage faceto-face with their clients, launch new products, and stay up to date with industry trends. “Before the pandemic we themed Hostex 2022 as refreshed, little knowing just how relevant that would be to a courageous industry that has withstood the ravages of the past two years but

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is standing tall, ready to be revitalised, renewed, and even reinvented.” Show attractions Hostex 2022’s three theme days will be: 1. Comeback Sunday — for a resilient industry making a comeback in the wake of the pandemic. 2. Sustainability Monday — sustainability is steadily becoming an industry hallmark. 3. Technology Tuesday — technology is constantly changing our world for the better. Show attractions include SA Chefs Association’s The Skillery; a Coffee Market hosted by the Speciality Coffee Association (SCASA) which will again feature a barista competition; and a wide-ranging array of exhibitors all eager to showcase their products and services. Mr Corin added: “Industry feedback about a refreshed Hostex 2022 has been positive. People across the board are enthusiastic about the chance to reconnect in person with their industry. More than many other industries, this one thrives on personal contact. While virtual expos do have some advantages – reduced costs, no travel, convenient

to attend – we have found that virtual shows have not delivered the same positive expo experience that people the world over have come to expect and enjoy.” Value of face-to-face Charlene Hefer, Hostex portfolio director, said the pandemic highlighted the value of face-to-face interaction. “Relationship building is far more meaningful and lasting at an in-person show; physical interaction with products and services that represent a major investment by decision-makers reduces doubt about purchases; information gathering about trends, innovations and developments in the markets is more accessible; and networking with industry trailblazers is always rewarding.” Ms Hefer acknowledges that while Hostex has a strong 38-year track record of delivering value, opportunity and innovation to the industry. Ms Hefer said the company is always fully compliant with safety protocols: “We were delighted by the enthusiasm of both exhibitors and visitors at the respective 2022 shows. Hostex, we believe, will see the highest levels of enthusiasm — that’s just the way the industry is.” Business Events Africa May 2022 13

PAGE STRAP MARKET NEWS

Ticketmaster launches in South Africa Ticketmaster, the global leader in live event ticketing, is bringing its advanced digital ticketing technology to South Africa, with headquarters in Cape Town.

he launch sees Ticketmaster deliver its advanced ticketing technologies, client solutions and world-class service to the market for the first time. Sporting teams, artists, promoters, festivals and venues will be able to take full advantage of Ticketmaster’s suite of industry-leading products and digital ticketing tools designed to improve the fan experience. The official announcement follows Ticketmaster’s highly successful on sale for Justin Bieber’s Justice World Tour, the first ever major international tour to sell all tickets online in South Africa, and the Rugby World Cup Sevens 2022 on sale which is set to deliver the country’s first ever 100 per cent digital sporting event. “As a popular stop for the world’s biggest artists and major international 14 Business Events Africa May 2022

sporting events, South Africa is a natural choice for us,” said Mark Yovich, president of Ticketmaster. “Our unparalleled technology and continued investment in innovation will enable our South African team to provide the best ticketing experience to event organisers, venues and fans across the country.” Justin Van Wyk, managing director of Ticketmaster South Africa, said: “Our local team of experts have been living and breathing live events for 20+ years and are ready to bring their industrywide knowledge, coupled with the world’s largest ticket marketplace, to clients and fans here. As a country rapidly adopting digital technology, South African fans are sure to embrace Ticketmaster’s industry-leading digital ticketing innovations.” www.businesseventsafrica.com

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The Festival of Motoring returns This August, the Festival of Motoring returns, to the delight of the motoring public, who have been waiting patiently to get into the driving seat of their favourite cars and experience the thrill and excitement that the event provides.

he event takes place at the Kyalami Grand Prix Circuit from 26-28 August 2022 and will continue to deliver on its mandate as the largest industry-supported motor show in Africa, to unite the automotive community by bringing together key industry players, motoring enthusiasts, and consumers shopping for a new ride. “This year will mark five editions of evolution of the Festival of Motoring, which will focus on the innovation and product offerings that the South African motor industry has to offer. We have added extensively to the wide range of experiences that will be available to visitors,” commented Michael Dehn, managing director of Messe Frankfurt South Africa, the event organiser. With 50 pit doors available, there has been enthusiastic support from vehicle manufacturers and importers, with more than 20 automotive brands, including Alfa Romeo, Abarth, Citroen, Fiat, Jeep, Mercedes-Benz, Mopar, Opel, Peugeot

www.businesseventsafrica.com

and Toyota, who will be showcasing their brands and latest models. In addition, over 150 exhibitors will display automotive products and services and lifestyle, outdoor, and customised vehicle offerings to service the need of the visitor. The Festival of Motoring provides exhilarating experiential platforms for exhibitors and visitors, including the opportunity to drive or be driven in the latest models, including EVs and commercial vehicles, around the iconic Kyalami Grand Prix Circuit, the selfhandling track, or the dedicated Dunlop Grandtrek 4x4 off-road course. “These experiences are core to the Festival of Motoring’s success as they provide a unique way for the consumer to see, touch and feel various and favourite brands on one platform,” added Judy Maharaj, the event show director. The Speed Challenge is an exciting new racing element that will see a few racing legends of South African motorsport driving a variety of cars, including single

seaters, in a race against the clock. In addition, the Sunbet ZX10 Masters Cup will hold an official round at the event, ensuring the motorbike fraternity’s needs are also met. Other entertainment on offer will include drifting and rally driving demonstrations, family fun including a dedicated kids’ play area, junior karting circuit, a gaming zone, and DJ sessions. Exclusive hospitality packages are also available at the Premium Club Suite, which includes, among others, a culinary experience with celebrity chef Reuben Riffle, reserved parking, and a luxury supercar hot lap session. “The 2022 Festival of Motoring will provide three days of motoring sights and sounds for the car enthusiast. It will be a celebration, with fun times to be shared for all members of the family. We will feed a passion, provide exhilarating experiences and education, with activities, activations, and spectacular displays and exhibits,” Ms Maharaj said.

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WTM Africa meets and exceeds 2019 numbers WTM Africa 2022, held from 11 to 13 April in Cape Town, South Africa, was a huge success, with preliminary numbers indicating that pre-scheduled appointments for 2022 exceeded the number of appointments booked at the show in 2019.

TM Africa 2022 facilitated over seven thousand unique prescheduled appointments (both online and in-person), which saw an increase of more than seven per cent compared to 2019, while the number of visitors remained on par with 2019 figures, with more than six thousand visitors in 2022, according to the unaudited numbers — hugely positive for the WTM’s first in-person event post pandemic and a fitting reflection of an industry that wants to get back to work. “The 2022 edition of WTM Africa and Africa Travel Week was the first inbound and outbound travel trade show of this magnitude held on the African continent since the outbreak of the pandemic in 2022. The undeniable success of the show, as reflected in the preliminary numbers, is 16 Business Events Africa May 2022

a clear indication that the industry was in desperate need of a face-to-face platform to reconnect, conclude deals and kickstart the recovery of the industry,” said Megan Oberholzer, portfolio director: travel, tourism, and creative industries, RX Africa. WTM Africa featured 187 speakers in over 63 content sessions which highlighted important topics such as inclusivity, diversity, travel technology and investment. Exhibitors, speakers and buyers from both the inbound and outbound tourism and travel industry were invited to enable a platform of growth to and from the African continent. Twelve international countries were represented, 20 African countries and seven out of the nine South African provinces were present. The vast majority (87 per cent) of buyers were new buyers who had never been to

Megan Oberholzer RX Africa Portfolio Director Travel, Tourism and Creative Industries.

Africa Travel Week before, with buyers from established source markets as well as new source markets like Thailand, Malaysia and Japan. WTM Africa 2022 saw a great number of new exhibitors, including – amongst others – the National Tourism Board of Sierra Leone and the Korea Tourism Organisation, who all saw great value in the show and have expressed their interest to return to WTM Africa in 2023. WTM Africa 2023 will take place from 3-5 April 2023. www.businesseventsafrica.com

Photo Credit Orange Orbit

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YOUNG PROFESSIONAL VENUE PAGE FOCUS STRAP NEWS

Meet ‘Next Generation Leader’ Daniella Galante Recently, RX Africa’s Daniella Galante became the proud recipient of a 2022 UFI Next Generation Leadership (NGL) Grant. Here is her story.

he NGL Grant is a talent acceleration programme which rewards young professionals in the industry who have shown clear initiative in driving change and innovation. Daniella was one of just six recipients invited to join this year’s programme which will focus on ‘developing a new talent narrative’ for the industry in the wake of Covid. Over the next eight months Daniella and her fellow candidates will participate in group calls and discussions with industry leaders and receive support from the UFI Team. Daniella recently attended an in-person workshop during the UFI European Conference from 4-6 May in Poznan’, Poland. The programme will culminate with a group presentation at the UFI Global Congress in Oman, in November 2022. Since joining RX Africa as senior digital marketing executive in 2017, Daniella has been responsible for digital content creation and implementation on WTM Africa, Africa Travel Week and Fame Week Africa. On 1 May she was promoted to digital marketing and creative manager, capping a remarkable month for her career. Daniella’s passion for events began when she was at university. “I was part of the student body which organised all our student events, on and off campus,” she explained. She went on to complete an internship at one of South Africa’s biggest youth radio stations, working on music festivals and activations around the country, before moving to a PR agency, where she helped plan and organise product launches, red carpet events and activations for some of South Africa’s biggest brands and personalities. www.businesseventsafrica.com

After five years with RX Africa, Daniella was encouraged to apply for the NGL Grant by her line manager. “He told me that RX Africa would like to nominate me for the UFI NGL programme and asked if I would be interested. I jumped at the opportunity to apply — it is such an amazing programme. It is a once-in-a-lifetime opportunity, where I will be able to meet and network with some of the industry’s best.” In her personal statement and video application, Daniella highlighted what she loves about the event industry, and the importance of retaining talent post-pandemic. “We need to remind people of why they loved the industry and had the passion in the first place — why they got into the events industry. You can teach skill, but you can’t teach passion,” she said. “Our jobs actually make a difference, and it is empowering to know that. In this industry, we are creating a meeting place where economic growth can take place, where leaders of the world meet and where we can solve important issues facing the world.” Daniella revealed that she was in complete shock when she found out that she had been selected. “It was something I never expected. When I read the email, I just froze and thought that this wasn’t really happening. Being in Africa we often feel overlooked by the rest of the world, so it felt great to be recognised. I am excited to be a part of this amazing programme and to fly the flag for Africa and RX globally.” As for her future ambitions, Daniella said: “I love learning and would like to further my education and complete my master’s in business administration. My

passion for events is what drives me and fills my soul, so I hope to continue learning and growing in my role and get the opportunity to work on some of the biggest events around the world.” Reflecting on Daniella’s leadership potential, RX Africa’s managing director, Carol Weaving, said: “Dani can step back and see the big picture and has an entrepreneurial approach to her job, never fearing the new or doing something differently. She approaches her role as an end-user and immerses herself into the customer journey, ensuring the messaging is easy to understand, and succinct. In my opinion this is the winning combination.” For more information on the UFI Next Generation Leadership Award visit the UFI website. Business Events Africa May 2022 17

PAGE VENUE STRAP NEWS

Century City Hotels opens with a lavish event Century City Hotels recently held a launch party for their newest hotel, Bridgewater Hotel, a purpose- built hotel ideally suited to the modern business traveller.

he new hotel was built in response to the increase in demand for rooms in the Century City precinct to cater to the Century City Conference Centre delegates. This was as a result of the overwhelming success and popularity of its existing hotel, the Urban Square Hotel and additional accommodation in the precinct. Both Urban Square Hotel and Bridgewater Hotel reached similar occupancies with Urban Square growing revenue by nearly 200 per cent, year-on-year. The Century City Conference Centre is also showing impressive recovery with 830 per cent year-on-year revenue growth and similar growths forecasted for the next few months and Q2 of 2022’s revenue is forecasted to reach 90 per cent of pre-Covid levels. The new hotel is expected to average 60 per cent occupancy by the end of its first year.

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The stylish 80-room Bridgewater Hotel overlooks a tranquil six-hectare parkland of islands and waterways, yet it is just a stroll from the buzz and bustle of Century City’s vibrant Urban Square and a stone’s throw from the ever-popular Canal Walk Shopping Centre. To celebrate the benefits of this unique location, the new hotel has been designed to create a zone of tranquillity in the heart of activity. Sitting at the intersection of natural beauty and urban energy, Bridgewater Hotel offers guests a wide variety of activities to choose from, all within easy walking distance. These include running, cycling, canoeing, and stand-up paddling on the extensive waterways of Ratanga Park and the Grand Canal. Hi-tech, low-touch hospitality With innovation and convenience at the core of its offering, Bridgewater is equipped with the latest trends in

hospitality technology. From the option of a frictionless digital check-in and the thoughtful provision of power points throughout the public areas, to the ease and speed of the free hotel-wide Wi-Fi. All the rooms have intelligent TVs, conveniently loaded with popular streaming apps Netflix and YouTube. Glyn Taylor, joint chief executive officer of Century City Conference Centre and Hotel, said the decision to build the Bridgewater Hotel in 2019 was informed by an intensifying accommodation shortage that came about because of the success of the Century City Conference Centre. The Urban Square Hotel – formerly known as the Century City Hotel, which was built seven years ago with the capacity of 125 rooms – along with other hotels in the precinct could not service the accommodation demands of the area. “People would book our conference facilities for 500 to 700 people, but we www.businesseventsafrica.com

VENUE PAGE STRAP NEWS

didn’t have enough accommodation in the area.” Businesses in the hospitality industry were all hard-hit by the Covid-19 pandemic and consequent lockdown regulations, as restrictions saw restaurants, hotels and the greater tourism sector closing their doors, resulting in huge revenue losses. In the past two years, employers and employees have had to acclimatise to not only working remotely but to hosting functions and conferences on virtual platforms such as Zoom, Teams and Google Meet. However, with the world opening, it appears the pandemic has not been all doom and gloom for the city: it seems the Covid-19 bubble phenomenon has assisted the company’s recovery. Mr Taylor said: “Our next challenge is skill brain drain, people have left the industry, and some have left the country to find new opportunities. We need to find a way to upskill people very quickly.” He added, “We are currently looking at launching a hotel school or a training programme that may overcome this challenge.” International travel bans restricting air travel to South Africa also negatively impacted the business. Mr Taylor said that North America is one of the Western Cape’s biggest emerging markets. US airline Delta Air Lines earlier this year announced its plans to operate direct flights between Atlanta and Cape Town, but these efforts seem to have been met with a sluggish response from the country’s transport ministry. In March, the Western Cape launched an inter-governmental dispute with the Department of Transport. Speaking at the hotel launch, Western Cape Premier, Alan Winde reiterated the Western Cape government’s commitment to take the department to task for its lack of action on the matter. “We will keep pushing that market and keep working with you [Delta Air Lines] on our airlift strategy between the city and the province, a great partnership, where we have actually focused on the last two years on growing direct flights to this region,” Premier Winde said. “We know that that is the lifeblood of tourism, of conferencing, of foreign direct investment, of attracting people to this region because they want connectivity to this world. We will continue pushing as hard as we can.” www.businesseventsafrica.com

Gary Koetser and Glyn Taylor, joint CEO’s of the Century City Conference Centre and Hotel.

Western Cape Premier, Alan Winde and Leon Cohen, chief executive officer of Rabie Property Group, at the official Bridgewater Hotel opening event.

Seen at the event...

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PAGE VENUE STRAP NEWS

Radisson Resort Saly.

Lobby of La Maison Blanche Tunis, a member of Radisson Individuals.

Radisson Hotel Group delivers a strong start to the year Radisson Hotel Group continues its ambitious African growth and development plan with five new hotel signings secured across the continent to date this year, adding almost 600 rooms to its African portfolio. In 2022, the Group aims to add more than a dozen hotels, reaching just over 100 hotels in operation and under development on the continent.

n 2021, Radisson Hotel Group set a record, with 14 hotel signings in countries such as Morocco, Djibouti, Ghana, and Zambia, adding over 2,500 rooms to its African portfolio. The Group’s momentous growth is aligned with its 2025 objective to reach over 150 properties across Africa, up from almost 100 hotels. Elie Younes, executive vice president and global chief development officer, said: “Africa remains a key focus for us. We remain committed to unlocking its potential and to supporting its people with the many job creations that we contribute across the continent. Despite the challenges of the pandemic, we maintained strong growth momentum with numerous key milestones as we continue cementing our position as one of the leading operators on the continent with the most diverse portfolio across over 30 African countries. In 2022, we aim to add a dozen hotels to our portfolio across the continent resulting in surpassing the 100 hotels in operation and under development mark and eventually aim to achieve 150 hotels by 2025.” The five new hotel signings in Q1 2022 span the continent from Ethiopia and Senegal to Tunisia and Ghana and stretch across the Group’s brand portfolio from the fast-growing upscale Radisson brand to the Group’s newest conversion brand, Radisson Individuals.

Airlines, Africa’s largest airline, and the newly upgraded terminal, the hotel is also adjacent to the country’s new national stadium, which is still under construction.

Radisson Hotel Addis Ababa Bole Airport in Ethiopia Currently under construction, the Radisson Hotel Addis Ababa Bole Airport is on track to open its doors in summer 2023 and will be the first Radisson branded hotel in East Africa. Located 1,8km from the third-largest airport hub in Africa, Bole International Airport, home to Ethiopian

La Maison Blanche Tunis, a member of Radisson Individuals This existing, independent hotel in Tunis will undergo a full renovation prior to reopening its doors in January 2023. La Maison Blanche Tunis joins the Group’s existing two hotels in operation and three under development in Tunisia, with a total of almost 1,000 rooms. As the economic and

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Radisson Resort Dakar Saly in Senegal The property located in Saly, a popular seaside resort in Senegal and the Sub-Saharan region, will be the first Radisson resort in Africa and the second Radisson branded property in Senegal, when it opens its doors in 2024. Saly is the second most popular tourist destination in the country, after Dakar, and includes a wide range of leisure facilities. The resort offers easy access to the Blaise Diagne International Airport of Dakar, the city centre of the capital, and the community of Diamniadio via a brand-new highway. Radisson Hotel Sfax in Tunisia The hotel, comprising standard rooms and suites from Junior to Presidential, will be the first and only internationally branded upscale hotel in the city, catering to the government, corporate, and MICE demand in the local and wider areas. Opening in Q2 2022, Radisson Hotel Sfax, Tunisia will be located in the city centre, adjacent to the Port of Sfax, the most important trade port of the country, and a 20-minute drive from Sfax-Thyna International Airport, which serves the entire region.

commercial capital of Tunisia, Tunis is home to numerous international companies and institutions, and benefits from a rich cultural heritage and beautiful landscapes. The hotel is 5km from Tunis-Carthage International Airport, and 800m from Tunis Train Station. Number One Oxford Street Hotel & Suites, a member of Radisson Individuals in Accra, Ghana. The property, scheduled to open in Q2, will consist of various rooms and suites, including a threebedroom penthouse and a premium presidential suite, as well as serviced apartments offering a separate living room, balcony, and fully furnished kitchen. This will be the Group’s third property in Accra and the first of two Radisson Individuals hotels to open in Ghana, paving the way for future brand expansion in the country. Located in the Osu neighbourhood, the hotel will be conveniently close to Accra’s financial business district and government ministries. Ramsay Rankoussi, vice president, development, Africa and Turkey at Radisson Hotel Group, said: “Our ambition is to continue growing in markets in which we operate already and enter new markets with our core brands. Building on our strong portfolio of city hotels, we are focusing on resort destinations as well as expanding our footprint in new strategic markets. In addition to opening our first three hotels in Madagascar earlier this year, we will be opening hotels in South Sudan, Djibouti, Victoria Falls, and Ghana. Conversions will remain a priority and we will continue innovating our business approach with relevant and tailored solutions to adapt to changing market conditions.” www.businesseventsafrica.com

VENUE PAGE STRAP NEWS

Meropa, the ‘heartbeat of Limpopo’ for 20 years Meropa Casino and Entertainment World in Polokwane celebrated its 20th birthday at the end of March.

eropa, part of the Sun International group, has been the heartbeat of Limpopo and is one of the star tourist attractions in the province, offering guests a Moroccanstyle fiesta in the heart of South Africa’s northernmost province, famed for its abundant wildlife and spectacular scenery as well as its rich cultural heritage. Meropa Casino general manager, Sammy Mokhele, who has been with the Sun International group for more www.businesseventsafrica.com

than 20 years and who worked at the property at the time of its opening said: “It seems like just yesterday when we opened and it has been incredible to witness the growth, which is a testimony to the vision and dedication of everyone who has been a part of the Meropa family over these past two decades.” Mr Mokhele himself returned to Meropa as general manager in November 2020, having previously worked there as general manager from 2008 to 2013,

before moving to Sun City. His return to Meropa coincided with the outbreak of the Covid-19 pandemic, but he and his team have managed to steer the ship through the turbulent waters as operations eventually resumed under strict operational protocols, including reduced guest capacity. “As we celebrated our 20th birthday, we looked back over the years – which have included the most trying of times as a result of the pandemic – with a tremendous sense of pride and accomplishment, and we look forward to an even brighter future.” According to Mr Mokhele, Meropa is already the main entertainment destination in Limpopo, but the property is not resting on its laurels and is intent on building out its “family entertainment facilities in order to cater for the growing leisure market in the province”. He said epic shows, the ability to host functions, events and activations, as well as great casino prizes and giveaways, all form part of improving Meropa’s exceptional customer experience and services. The Meropa Casino and Entertainment World has quickly become a landmark all-in-one entertainment destination, building up a loyal following and attracting first-time visitors. The property offers both smoking and non-smoking casinos, with a wide range of slot machines and table games, including Blackjack and American Roulette. A variety of dining options, from fast food to fine dining, are on offer for guests, while the three-star hotel, Meropa Hotel, was designed to ensure superior comfort and convenience. With 54 standard rooms and six suites, it is the perfect location for a conference or weekend getaway. Providing entertainment for all ages is easy at Meropa. Guests are able to walk around the tranquil Wildthingz park or enjoy a pampering treatment at the House of Asante Spa that will leave you relaxed and rejuvenated. Expand your local knowledge with a visit to the Cultural Village, which uses edutainment and traditional dance to showcase African life and history. Many of the attractions were shut during the hard lockdown as a result of the Covid-19 pandemic, but all of these have now reopened, and activities resumed with full Covid-19 health and safety protocols in place. Business Events Africa May 2022 21

PAGE VENUE PEOPLE STRAP NEWS PROFILE

Lihle Ngwane, Events Operations Manager.

Cynthia Okuonghea, Groups and Events Administration Manager.

Meet Sun City’s Events power-pair Not even a pandemic kept Lihle Ngwane and Cynthia Okuonghea from staging world-class events.

hen you work in the Events and Conferencing Department at a resort as iconic as Sun City, you know you’re always in the spotlight and it’s always ‘show time’. The resort has a rich history of hosting some truly awesome events, featuring the who’s who of local and international megastars in entertainment, business and sport. Expectations are high and world-class delivery is non-negotiable. For Lihle Ngwane, Events Operations Manager, and Cynthia Okuonghea, Groups and Events Administration Manager, entertaining customers at the resort is in their blood. This dynamic 22 Business Events Africa May 2022

duo is tasked with making sure that events are booked, staged and run on time, every time. It’s a massive job, but Lihle and Cynthia have the experience and expertise to ensure that the department shines and sets a wonderful example to the industry at large. Let’s meet the power pair “To be associated with this beautiful brand makes me feel motivated to develop myself more, professionally and personally,” Lihle says. “Sun International has worked hard to build a big name and a solid brand, and we’re recognised internationally, so our standards are very high.”

She’s worked for the Group since 2012 — first at The Maslow, Sandton, then at Sun City, Sibaya and now, back at Sun City. Lihle recalls: “When I started at Sun City in 2016, it took me a good three months just to learn my way around the resort — it is indeed a city within a city. It can be extremely exciting when you’re working the big outdoor events – like the renowned Nedbank Golf Challenge – and have to run in-between three different and very separate venues. It makes your mind operate on another level. The planning that goes into these events – and seeing an ordinary venue turning into this extravagant place – makes me incredibly www.businesseventsafrica.com

PEOPLE PAGE PROFILE TRENDS STRAP

proud of what we do. The events and conferencing space is forever evolving, with new trends and innovations, and you’re kept on your toes. I especially love the vibe and the people interaction that comes with this type of business.” Cynthia is still a bit of a ‘new kid’ in the department, having joined the team in December 2021, but she’s been with the Group for 17 years. She says: “I really get excited about working with so many different people. We’re in the core space where everything happens, so we get the opportunity to really explore the hospitality sector and what it has to offer. “The best part about working in this role at the resort is seeing clients getting excited to be at Sun City — that just melts my heart and also makes me pride myself on being part of a successful team. My role demands that I am super-customer-centric and I enjoy creating experiences and memories for them. There’s something amazing about having people gathering at the resort and giving our customers the assurance that we’ll provide the best service, while also anticipating the unexpected. Their events are in safe hands.” How has Covid impacted the eventing and conferencing space? “If there’s one thing I’ve learnt from Covid, it’s that nothing is permanent,” Lihle says. “We’ve seen its impact on our industry, as a whole, and most companies were forced to make very hard business decisions and jobs were lost. But, despite all of that, it’s forced us to shift our mindset and relook at how www.businesseventsafrica.com

we do things, such as put Covid safety protocols in place, ensure that we secure as much business as possible and create more and more memorable experiences for our guests.” Cynthia agrees that the pandemic has required the department to become more inventive at times. “Safety protocols have sometimes limited how and where we host our events, and also how many people may attend in certain spaces. We are thankful that restrictions are easing up,” she says. “One of the challenges we faced was simultaneously managing multiple events and not having enough venues to accommodate this. As a result, we’ve had to focus on building a better rapport with our clients, to understand what their needs are, which helps a lot. That way we can be more flexible by offering alternative dates and venues, depending on the restrictions, if there are any. We’ve also had to be more creative in anticipating what clients might need and act quickly to make decisions to accommodate that.” Lihle adds that another challenge in the events space, that was brought about by the pandemic, is staffing. “During Covid, the company was forced to reduce the number of staff, but now that the business is picking up, we need to ensure we have enough staff to run events smoothly. What works for me at the moment is to assess the need for those particular critical positions and motivate for them to be filled, while in the interim using outsourced labour to keep the business going and ensuring that we keep our brand promise to our clients.”

Life outside work Both Lihle and Cynthia are married, working moms. Lihle has been married for 21 years and has two children, a daughter who’s 26 and at varsity, and a son, 16, who’s in Grade 10. She loves listening to gospel music because, after a hard day at work, it soothes and relaxes her. Cynthia is happily married and has five children, and loves spending time with her family, reading and meditating. The most surprising thing about both these women is that neither one of them ever considered the hospitality industry as a career. “I wanted to be a doctor because I loved helping people,” Lihle says, “but things didn’t turn out the way I’d planned. We plan and God decides. Hospitality was something I thought I’d try out but ended up falling in love with it. I worked my way up from a waiter and bartender position to where I am today and have even had overseas exposure when I worked at Qatar National Convention Centre as a Banqueting Manager, as part of the opening team in 2011.” Cynthia says her favourite subjects at school were accounting and mathematics, and she ‘dreamt of being an accountant or computer scientist/programmer’. But she went to college and developed such a love and passion for working with different people and assisting customers that her work in training/facilitating and hospitality events seemed to be the perfect fit. Given the Presidential addresses on 22 March and 4 April, the events division is more than ready to embrace the more relaxed restrictions around upcoming events. Business Events Africa May 2022 23

PAGE STRAP PROFILE PERSONALITY

Morwesi Ramonyai — “we can save the world with bold solutions” Morwesi Ramonyai, 40, chairperson of Event Greening Forum, born in Soweto, is passionate about providing affordable access to energy for off-grid and rural communities across Africa.

s Ramonyai, an impact entrepreneur, with eleven years’ experience in the green economy, holds a Bachelor of Commerce degree from Rhodes University and an Executive MBA from University of Cape Town Graduate School of Business. She believes that disruptive solutions are a way to lessen poverty. Under the watchful eye of Borena Energy, a company she founded, Ms Ramonyai has developed and implemented commercial and rural solar energy projects, installed solar streetlights in many communities and informal settlements, and innovated solar-based solutions for child-headed homes. “We can save the world with bold solutions. The green economy is an answer to 24 Business Events Africa May 2022

Africa’s energy challenges and has potential to eliminate poverty and create much-needed jobs,” Ms Ramonyai said. She is also a certified carbon footprint analyst who continues to push boundaries. One of her creations is a socio-technical assessment of risk tool meant to help implementers and funders understand what energy interventions are to the relevant community’s social needs. This tool, she says, is catalyst as it provides valuable industry research. Where did your career begin? I began my career at a multinational company called Computers Associates (CA) and soon after moved to KPMG. After that I established my first company, Borena Consulting, at the age of 27. www.businesseventsafrica.com

PERSONALITY PAGE PROFILE STRAP

What has been the most embarrassing moment in the industry? Trying to convince a company to sell Renewable Energy Certificates (RECs) What is your pet hate? Dishonest people and corrupt people, and people who deal in bad faith, green washers. What is the most memorable place you have ever been to, and why? Argentina. Very beautiful country that’s honest, authentic and culture rich. Super classy in a very understated manner and does not make noise or seek attention nor validation. What is your favourite city? Paris, because I can walk around freely and I am able to explore.

How long have you been in the business events sector? I’ve been involved in the events industry for the past seven years since 2016. What I enjoy most is my ability to enlighten people about their opportunity to contribute to climate change. What has been the biggest change you’ve seen in this sector? The sector has embraced the concept of a lower carbon footprint and it’s been beautiful to witness. Were you always involved in this sector? Not always. I was a director at a coal transporting company for five years before I decided to move to renewable energy and sustainability. Are you married? I am married to Charslayn Thonga. What role does your family play in your life? The concept of family is very significant to me, it’s an anchor. I consider myself a matriarch in my family because I assume the role to lead, even from behind. I also have chosen family and friends so both biological and chosen family fulfil me and are my anchors. www.businesseventsafrica.com

What would you change in your life – if you could – when looking back? Absolutely nothing. I’m convinced that everything that has happened was meant to be. Do you have any hobbies? I love art and I am a collector. I enjoy food, gardening, making stuff as a DIY person. I’ve built my own green home that I live in and have blogged about it on Instagram @mygreenpozi Do you play any sports? I walk and hike. What is your favourite sport? I like tennis and play it for leisure. Who is your favourite sportsman/ woman? My favourite sports person is Lewis Hamilton. What do you like todo for leisure? I visit artists privately and frequent art galleries. I dig into my food garden and eat my produce. What is your secret to success? I trust my clients to refer me.

What is your favourite book and film? Book: The Alchemist. Each time I read it I discover something new. Film: Dead Poets Society – The message inspires me. How do you relax? I listen to music and have a glass of wine. What is your favourite food? Seafood. What is the most impulsive thing you have ever done? Left my job to start a business when I was 27. Who is your role model? My mother. She is organised, structured and clear about what she wants. Also mean, shrewd and good at managing money. What advice do you have for anyone starting out in this industry and hoping to follow in your footsteps? Invest your time in learning, be patient, align with the right people and remain ethical. What is your dream for the future? That everyone would appreciate that everything is connected, and they are part of it through their actions. Business Events Africa May 2022 25

PAGE STRAP CHEF’S PROFILE

Gerald Chifamba — African with a touch of Italian It was family influence and the smell of freshly baked malva pudding which enticed Gerald Chifamba into the kitchen. Today, the 46-year-old is sous chef at Windmill Casino and Entertainment World in Bloemfontein.

uring family gatherings my mother could always be found in the kitchen and my nose would lead me inside to see what the delicious smells were. My aunt was also a chef, and I started experimenting in the kitchen, which gave me the idea that I could make a career out of it,” Gerald said. After obtaining a diploma in hotel management from City and Guilds in Zimbabwe in 2005, Gerald and his wife Precious moved to South Africa. “I began my career working as a cook at a game reserve, before moving to Bloemfontein where I worked at various hotels.” During this time, Gerald befriended an Italian man, who took him to Italy, where he learnt how to make pizza and pasta from scratch. Gerald has been married to Precious for 21 years and they have two sons: Ashely, 19 and Blessings, nine. “I returned to Bloemfontein and opened my own business, making the town’s first wood fired pizza.” Gerald later joined Windmill, where he has been filling casino guests’ tummies with a range of South African favourites including bobotie, curries, stew, oxtail and pastas. “One of my favourite dishes to cook is deboned pork ribs, roasted, served with crispy crackling. But Bloemfontein people like their lamb — be it chops, stew or curries.” Gerald said there was a new focus on vegan dishes, with people preferring to eat healthy food that is meat-free or grilled, and with less starch. “But our Afrikaans guests still enjoy their pap, so you have to make sure you have a balance between the two.” His favourite piece of kitchen equipment is his two-metre-deep convection oven and he said: “You can do everything in it — steam, bake and roast. I also cannot part ways with my knives; a chef cannot do anything without his knives.” His list of essential ingredients includes salt, pepper and fresh lemon. Unsurprisingly, his favourite food is pizza, made from scratch, using fresh ingredients. “The aroma you get from it before you eat it… all that melted cheese. Wow!” he said.

26 Business Events Africa May 2022

Working as a chef can often be a thankless task, but Gerald finds joy in making a diner happy, especially if they are visiting from another country. “In the food world, I look up to Jamie Olivier; his recipes are up to date, and I enjoy reading his books and watching him on TV.” In his spare time, Gerald enjoys playing soccer and basketball with his two sons. “We also play chess, darts, TV games or swim together. I also enjoy cooking for my family and helping the boys with their homework. I am proud of how well they do in school.” “I also do light weightlifting and I’m part of a brass band too, I started at a tender age,” he added. His advice to anyone aspiring to become a chef, is: “Be disciplined and love your job; if you get a chance to gain experience collaborating with people who can inspire you and develop your talent, take it; have adequate time management, be passionate and be respectful. “Food and beverage is a ‘hands on’ specialty, you must have the heart for it. You’ll get opportunities to move up, you can be an entrepreneur or even a celebrity,” he added. How did you become involved in this industry? At first it was a family thing, whereby as a child you have to help in everyday chores, and mine was cutting and helping with mixing and preparing food, the rest is history. What are your goals for the next five years? To learn new ways of cooking good food, to have my own restaurant or go abroad, maybe to Mexico or Spain to gain more insights of Plessis food; and finally, to enrol in an advanced chef programme to better my skills in making rich flavours in food. What makes your position so interesting? You are the main person in the kitchen, you are in command, there are more responsibilities in

the kitchen, one has to deal with more challenges, and at the same time you have to balance between the life of being a father, husband and being a leader in the kitchen. What trends have you seen in the F&B sector? ’Local is lekker’, our guests now prefer freshly prepared local food, meat-free consumers now love vegan and vegetarian food, and everyone enjoys a healthy diet. What suggestions do you have for PCOs organising a conference or event? Always plan within your budget, delegate tasks, carefully choose the best venue and have a good speaker, make catering arrangements in time and arrange event registrations. What is your signature dish? My signature dish is deboned pork roast, grilled green beans, couscous and a fruit salad. What has remained constant in this industry? Guests challenge us all the time. What is your favourite beverage? A cold beer after a long working day and a double-shot, distilled whisky on the rocks. What is your favourite pizza? Freshly baked from scratch and cooked in a wood fire. What is your great love? My wife, Precious; she respects, admires and cares for me. Are you adventurous? Yes, I travelled to Italy, leaving my family and siblings behind. www.businesseventsafrica.com

A LOCAL PERSPECTIVE PAGE STRAP

How event organisers can prepare for unforeseen risks The onset of the Covid-19 pandemic in 2020 had a ripple effect across a broad range of industries. Among the most affected industries was events — particularly events that relied on face-to-face participation.

he cancellation of an event has a far-reaching impact on aspects such as event positioning, brand reputation, and customer and stakeholder relations. Arguably, the biggest impact for the event host involves financial risk. One way of mitigating the potentially devastating effect of sudden cancellation is to ensure that you have adequate event liability insurance. “The financial impact of an event cancellation is multi-faceted and best illustrated by means of an example,” explained Bertus Visser, chief executive officer of PSG Insure Distribution. “The Two Oceans Marathon, an annual event that attracts thousands of participants from all over the world, costs over R30-million to stage. This figure includes the cost of event infrastructure, event-related merchandise, medals, planning and logistics. Its cancellation in 2020, due to the pandemic, dealt a massive blow to the organisation as well as internal and external stakeholders.” When an event is cancelled, losses occur across a range of aspects. The refunding of participants is amongst the most pressing issues. Other challenges include the payment of staff, loss related to deposits paid for rented infrastructure and venues, and irrecoverable expenses related to signage, merchandise, communications and technology. “Organisers of events held in South Africa,” Mr Visser said, “are bound by the Safety at Sports and Recreational Events Act of 2009 and can be held liable for the safety and security of attendees. For this reason, if an event is cancelled for a reason beyond the organiser’s control, they will, nonetheless, be held responsible for any losses incurred.” From concerts and festivals, to sporting

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events and theatrical productions, several event organisers opt to insure against this specialist area of risk by purchasing liability cover. This kind of insurance will cover losses if an event is cancelled, interrupted, postponed or relocated for reasons beyond the organiser’s control. These could include adverse weather conditions, civil unrest, the nonappearance of a key individual or the outbreak of a communicable disease. “A number of factors will influence the kind of policy that an event organiser needs,” Mr Visser said, “including the nature and scope of the event, and the unique risks involved. Liability insurance policies for event organisers are therefore tailored on a case-by-case basis.” Concert organisers, for example, may decide to mitigate the risk of the performer falling ill or being unavailable for an unforeseen reason, by including cancellation because of non-appearance, as a clause in their policy. A corporate hosting an event that requires entire divisions or departments to travel to an overseas destination, may find it prudent to cover themselves for travel, catering, equipment, venue hire and accommodation expenses that will not be recoverable if the event is cancelled. Each of these examples will require nuanced clauses in their policy to ensure that every eventuality is accounted for. “There are several determinants of what is insurable, which will vary according to the policy involved as well as the insurance provider you choose,” Mr Visser elaborated. “In certain cases, for example, cover for the financial loss related to adverse weather conditions, needs to be finalised at least two weeks prior to the event. In these instances, a loss adjuster will be

Bertus Visser, chief executive officer of PSG Insure Distribution.

pre-appointed before the time and will decide, in conjunction with the insured, whether it is deemed necessary for an event to be cancelled because of weather-related reasons.” In some cases, such as for international events, insurance for event cancellation may be a mandatory requirement of stakeholders and investors. Where such liability cover is not compulsory, however, it is prudent for event organisers to take a long-term approach to their planning and to cover themselves against the risk that unforeseen circumstances could derail even the most well-made plans. Mr Visser concluded: “Most importantly, due to the complex nature of this kind of insurance and the requirements thereof, it is important that clients contact their advisor to ensure that they are appropriately guided and that the correct cover is obtained for the client’s needs.” Business Events Africa May 2022 27

PAGE STRAP EVENT GREENING FORUM

Know your green from your greenwashing Sustainability is a steadily growing trend in the global events industry, and one which many attendees, hosts and sponsors value. Which means that, as events begin to re-emerge amid relaxed lockdown measures, we’re expecting to see a greater adoption of sustainable event practices.

his is wonderful progress for our industry, which we as the Event Greening Forum (EGF) fully endorse and support. Should you find yourself wanting to make this shift, please visit eventgreening. co.za to access our free resources, sign up for our newsletter and find out about becoming a member. While we support and encourage authentic attempts at going ‘green’, we are, however, concerned that many companies may skip the hard work of pursuing sustainable business practices and simply make marketing claims that are guilty of greenwashing. Greenwashing (or adding a ‘green sheen’) is the act of misleading consumers regarding the environmental practices of a company or the

28 Business Events Africa May 2022

environmental benefits of a product or service, and it can be done out of ignorance or as an intentional deceit. Either way, it needs to be called out so that genuinely green efforts are recognised and rewarded, and that end users aren’t duped. Brushing up on your greenwashing identification skills will help you to avoid falling for these false marketing claims or accidentally committing them yourself. And the best way to understand them is using what TerraChoice Environmental Marketing Inc. dubbed the ‘Six Sins of Greenwashing™’: 1. The Sin of the Hidden Trade-Off: Suggesting a product is ‘green’ based on a single environmental attribute or narrow set of attributes, while ignoring

other important, or perhaps more important, environmental issues. For example, paper that promotes its recycled content without addressing its manufacturing impacts, including air emissions and water emissions. 2. The Sin of No Proof: Environmental claim that cannot be substantiated by easily accessible supporting information or by a reliable third-party certification. 3. The Sin of Vagueness: This is committed when a claim is so poorly defined or broad that its real meaning is likely to be misunderstood by the intended consumer. Common examples include: chemical free (nothing is free of chemicals, including water and www.businesseventsafrica.com

EVENT GREENING PAGEFORUM STRAP

You mean what? Brushing up on your sustainability lingo is a helpful way to avoid falling for greenwashing claims. Here are some commonly used terms in the eventing space. More can be found on our website, on the Glossary of terms page under Resources. Carbon footprint The total impact of a person, group or event relating to the amount of carbon emissions emitted due to their activities, such as travelling to an event or using electricity that requires the burning of fossil fuels. This is typically expressed as carbon emission equivalent (CO2e).

all plants and animals); non-toxic (everything is toxic in a high enough dosage); all natural (many natural substances, such as arsenic, can be harmful); green or environmentally friendly (these mean nothing without an explanation as to why). 4. The Sin of Irrelevance: This is committed by making an environmental claim that may be truthful but is unimportant and unhelpful for those seeking environmentally preferable products. It is irrelevant and therefore distracts the consumer from finding a truly greener option. For example, chlorofluorocarbons (CFCs) are a principal contributor to ozone depletion. A product boasting that it is CFC-free commits this sin since CFCs have been legally banned for several decades.

About the EGF The Event Greening Forum (EGF) is a non-profit organisation that promotes sustainability within the business events sector. It does this by hosting educational sessions for industry and lobbying government in an effort to implement sustainability principles into the daily operations of the events industry. The EGF was established through dedication and support of eight industry associations who are recognised as founding members. The founding members are key industry associations working together to promote South Africa as a destination for various types of events.

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5. The Sin of the Lesser of Two Evils: These are ‘green’ claims that may be true, but risk distracting the consumer from the greater environmental impacts of the actual product. Examples include organic cigarettes or ‘green’ insecticides and herbicides. 6. The Sin of Fibbing: This sin is committed by making environmental claims that are simply false. These commonly include the misuse or misrepresentation of certification by an independent authority. To access a downloadable pdf of the Six Sins of Greenwashing™ green paper by TerraChoice Environmental Marketing Inc., visit eventgreening. co.za and go to the ‘Resources’ page.

Want to know more? If you would like to know more about event greening, visit www.eventgreening.co.za where you can browse the free resources, sign up to the monthly newsletter, or contact them directly with any queries. Contact: Lynn Mcleod T: 082 891 5883 E: lynn@eventgreening.co.za

Carbon-neutral event or net zero event When net greenhouse gas emissions are zero; thus, all the activities related to an event are measured, so that carbon emissions can be reduced where possible, and all unavoidable emissions, that cannot be reduced through behavioural changes, can be offset through a reputable carbon offsetting programme. Carbon offsetting The process of calculating the greenhouse gas EGF emissions generated About the by activities such asForum travelling The Event Greening (EGF)and is a the use of electricity, and then paying for non-profit organisation that promotes sustainability within the business eventsto those emissions through a donation It does this by hosting educational asector. project or initiative that reduces sessions for industry and lobbying carbon in the atmosphere by an government in an effort to implement equivalent amount. sustainability principles into the daily operations of the events industry.

Event greening or sustainable event The EGF was established through management dedication and support of eight industry The processwho of incorporating associations are recognisedsocially as founding members. The founding and environmentally responsible members are key industry decision-making into theassociations organising, working together to promote South implementation and participation of an Africa as a destination for various types event. of events.

Want to know Greenhouse gassesmore? (GHG)/ If you would like to know more about Carbon emissions event greening, visit Gases that contribute to the wwweventgreening.co.za where you can greenhouse effect (global sign warming) by browse the free resources, up to the absorbing infrared radiation. main monthly newsletter, or contactThe them directly with gases any queries. greenhouse are carbon dioxide ), methane, nitrous oxide, and (CO 2 Contact: water vapour (which all occur Lynn Mcleod T: 082 891 5883 naturally), and fluorinated gases (which E: lynn@eventgreening.co.za are synthetic). Business Events Africa May 2022 29

PAGENEWS SITE STRAP

A new product in the face of adversity Every now and then a new product is launched that just takes your breath away. Here is one that did just that and here is the personal account from my recent experience. By Tes Proos, president of SITE Africa.

love how some people and businesses had the courage to develop new products during the worst of the recent Covid-19 setbacks. Canvas Collective Africa is a superb example of true grit and I had the honour of exploring their brand new luxury tended camp near Botrivier, about an hour's drive from Cape Town. With hot running water, electrical plugs and a hot blanket on the bed, one would hardly think you are ‘roughing it’. This is ‘glamping’ on steroids, with superb wining and dining experiences. Nothing is too much to ask of hosts Samara and Dez Lundy, both being highly skilled hospitality professionals. 30 Business Events Africa May 2022

Their offering includes ten identical luxury tents as well as a luxury dining room with a full open-plan field kitchen, so you can watch the kitchen team in action — and chef loves interacting with guests as the meals are prepared. Each meal is crafted with care, whether it’s their version of eggs benedict on corn fritters, four course fine-dining dinner or the lovely handmade wrap for the road trip home. Not to mention… breakfast in bed. Yes, you heard me… breakfast in bed in the bush. Special dietary www.businesseventsafrica.com

PAGE SITE STRAP NEWS

requirements are gladly catered for. A bonfire runs all day, so ideal for an early coffee on a crisp winter’s morning or sundowners at the end of a leisurely day, spent either hiking or just reading a book in the comfort of your tent. The starry nights away from the city is more than words can describe and if you are lucky, you may even spot a few shooting stars. Be warned — there is no cellphone signal, being in a very remote area in the Overberg. It took me an hour or two to realise, and the best thing I could do is forget about the world for a few hours, breathe in the fresh mountain air and get myself grounded again. The camp is ideal for a high-end corporate retreat or special family celebration. Tents may be booked individually, for couples, and they are flexible enough to accommodate an extra child in a luxury tent (no children under 12). The camp will move every quarter and I am super excited to explore their next stop, in the heart of Cederberg, as the wildflower season gets into full swing. https://canvascollectiveafrica.com/

What we’re all about: motivational experiences Why we do it? Business results! Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results. Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures. Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth. Only one organisation sits at the critical intersection between those who seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site...

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Contact

Email: info@sitesouthernafrica.com www.sitesouthernafrica.com www.siteglobal.com

Business Events Africa May 2022 31

PAGE NEWS SAEC STRAP

UFI opens Global Congress 2022 registrations • The 89th UFI Global Congress will take place in person, from 14-17 November 2022, in Muscat, Sultanate of Oman. • It is the first UFI Global Congress in ten years to be held in the Middle East. • It will bring together hundreds of delegates from the global exhibition industry. 32 Business Events Africa May 2022

www.businesseventsafrica.com

A LOCAL PERSPECTIVE PAGE STRAP

egistrations are now open for the UFI Global Congress 2022. Taking place in Muscat, Sultanate of Oman, from 14-17 November 2022, it is the ‘must-attend’ annual event for the global exhibition industry. Exclusive to UFI members, hundreds of industry leaders from around the world are expected to attend. Hosted by Oman Convention & Exhibition Centre (OCEC) in Muscat, Sultanate of Oman, this year’s Congress is the first UFI Global Congress in ten years to take place in the Middle-East. The Sultanate is a diverse nation, ideally situated on the Arabian Peninsula, and rich in both history and culture. “We are excited to welcome the Congress’ delegates from around the world and look forward to providing them with an unforgettable experience. Team Oman will ensure that each guest will receive a very special welcome in this destination renowned for traditional Omani hospitality,” said Eng. Said Al Shanfari, chief executive officer, Oman

Convention & Exhibition Centre. As the sector continues its speedy recovery from the impact of the global pandemic, leaders from the regional and international exhibition sector will gather in Muscat. Offering unique content and keynote speakers from inside and outside the sector, the congress will look at the future of the industry. Alongside networking opportunities, attendees will have the chance to exchange lessons learned, and gain new insights and ideas. Monica Lee-Müller, UFI president, said: “This year, more than ever, the UFI Global Congress will offer a safe and memorable experience. UFI’s 89th Global Congress in Muscat is the opportunity to reconnect with exhibition industry peers and shape the future of our industry. We’re looking forward to welcoming industry professionals from all over the world, in person.” Participants from UFI member companies may now secure their place at: www.uficongress.org. Thanks to the collaboration between

their respective associations, members of ICCA, AIPC, and SISO are also eligible to attend. The UFI Global Congress takes place in either October or November every year, in trade show destinations around the world. In 2019, the event was hosted in Bangkok, Thailand. In 2020, due to Covid-19 related global travel restrictions, the Congress went digital, with programming from Hong Kong, Dubai, London, and Bogota. In 2021, it was hosted in Rotterdam, The Netherlands. In 2023, the event will be hosted in Las Vegas, USA. Open to more than 50,000 industry professionals who work for UFI member companies globally, the UFI Global Congress is known as the exhibition industry’s largest global meeting of the year, combining international networking with experts’ content. It’s an opportunity to gain insight into topics of strategic interest, to learn about new trends, and to discuss the challenges facing the exhibition industry.

Building back Exhibitions and Events together! The founding Associations of the SA Events Council have consistently provided essential information and support on event safety, business relief and venue capacity. Ensure you are ready for business by engaging with your association today.

www.businesseventsafrica.com

hello@saeventscouncil.org

Business Events Africa May 2022 33

PAGE STRAP AAXO NEWS

Regulations and their complications for large events and exhibitions Finally, we are – slowly – moving towards a post-pandemic state in our industry. The cancellation of the state of disaster in South Africa brought great relief; with it came a set of new rules that our sector must try to navigate, yet again.

he proposed amendments to the health regulations pose several complications for large events and exhibitions, and directly impact exhibitor and visitor participation. Everyone in our industry must understand the impact of these regulations and assess their potential impact on their exhibitions and venues. The amended regulations state that gatherings may be held in the following formats. For events with less than 1,000 people per venue indoors (note that ‘per venue’ refers to a building, and not necessarily an entire convention centre or events space) or 2,000 people outdoors. These events require the organisers to indicate how visitor numbers will be monitored per area, but do not require all visitors to be vaccinated or show negative Covid tests. For events with more than 1,000 people indoors, 50 per cent of venue capacity restrictions must be maintained. The event organisers must ensure that all spaces used in the venue are utilised to only 50 per cent of its capacity. In addition, each visitor, exhibitor, and staff member attending or working

at the show must have proof of vaccination or a recent negative Covid test. The standard Covid protocols for sanitising and masks still apply. Note: For events with less than 1,000 visitors, depending on the venue’s configuration, the event may or may not receive approval if there is an overlapping flow of traffic between the indoor and outdoor spaces, meaning that should your indoor space flow into the outdoor space, the outdoor space may not be approved separately for an additional 2,000 visitors. When applying for the 50 per cent venue capacity, organisers are required to present their Covid protocol plans, indicating checkpoints on floorplans and how the checks will be monitored, to obtain approval before hosting the exhibition or event. Organisers are also required to demonstrate the control measures to ensure adherence to the 50 per cent occupancy. Apparently, we understand that we must support the vaccination drive and limit the spread of the virus, as an industry, but implementing these regulations is complicated. Once the exhibition is

By Adele Hartdegen, AAXO board member. approved, we face the next challenge of the lack of support from the public. Due to the poor understanding of how the regulations affect the exhibition industry, attendees perceive the organisers as forcing vaccinations and discriminating against people who are not vaccinated. Adding to the financial considerations is the additional cost incurred by a negative Covid test, which often exceeds the ticket price. Overall, the regulations have multiple implications for the industry, from risk to brand image, increased and more intense community management, shrinking exhibitor and visitor numbers, amongst a multitude of other challenges. The Department of Public Health has extended the deadline for public comment on the intended regulations to 5 July 2022; everyone in our industry must submit their objections through the relevant associations and, or on behalf of their company. Comments may be emailed to legalreviews@health.gov.za.

Let’s grow the exhibition industry by investing in our young professionals.

34 Business Events Africa May 2022

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SAACI PAGE STRAP NEWS

Leading from the front As we navigate the second quarter of 2022, we find ourselves leading from the front. This is critical for our industry that many business’ event professionals are actively doing their best to activate in-person engagements for clients, partners, and communities.

s many of us have witnessed, since the beginning of 2022, we need all our business leaders to lead the charge back to planning and attending meetings in person. Our recovery is fragile, as the macroeconomic forces wobble around us, coupled with the reported fuel shortage and reduction of flights; we need nerves of steel as we roll out business events, trade fairs and exhibitions. We have witnessed and felt the optimism in the first quarter as we delivered business events, trade fairs and exhibitions while adapting to the necessary protocols, in how we currently do our work. More importantly, we need to motivate

By Glenton de Kock, chief executive officer of SAACI. our clients, employees, and partners to resume travelling too. We stress this call is made with a clear view that personal and community safety is always considered, as we witness a mini surge in infections over the past weeks. By encouraging our teams to seize the competitive advantage and begin travelling again is vital to reestablishing connections and reinvigorating our businesses. No doubt, in-person meetings and events have been more productive and meaningful and are so critical to forming business-building relationships. However, business travel is making a sluggish recovery, far slower than our domestic leisure travel segment.

This is particularly alarming and there is much work to do, but we believe business leaders can play a key role in leading this sector back to growth. In building recovery from within our local surroundings, we will grow the distribution of our industry’s socioeconomic impact. We look forward to continuing our work with our partners and stakeholders and hope to see all our industry colleagues, very soon, in-person as our industry continues on its path to recovery.

THE ASSOCIATION FOR CONFERENCE INDUSTRY LEADERS

CONNECT SAACI unites , supports and educates the business

events industry in southern Africa by creating sustainable environment for business growth

THRIVE Join SAACI and enjoy access to an inspiring network of industry professionals, while giving your business the professional status it needs to attract the attention of business leaders. GROW Become the business events professional you’ve always wanted to be. Access the SAACI Academy and enter a world of inspiration, connections and world-class skills development.

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Visit our online community: www.saaci.org www.saacicongress.org www.saaci-academy.org

+27(0)11 880 5883 info@saaci.org

Business Business Events Events Africa Africa October May 2022 2020 35 Learning | Growth | collaboration

EXSA PAGE NEWS STRAP

Sibusiso Mncwabe.

Jacqui Nel.

Ishmael Atanasi.

Doug Rix.

Meet the new EXSA new board of directors

ach Board member is EXSAtremely passionate about the role they play in the EXSA community and industry as whole. As a team they believe strongly in revitalising and respiriting the industry. Sibusiso Mncwabe EXSA Chair Company: Market Well Portfolio • Social media • Government interaction • Inter association alliance Jacqui Nel EXSA Vice Chair Company: Exhibition Freighting GSM Portfolio • Board administration and management • SETAs • Inter association alliance Ishmael Atanasi EXSA Treasurer Company: GL Events Portfolio • In charge of all financial matters • SARS communication • Financial solutions and problem solving

Beert Kuiken.

36 Business Events Africa May 2022

Doug Rix Immediate Past Chair Company: DKD Portfolio • Design and artwork • EXSA blog • Networking • Social media • EGF • Net zero carbon events • Sustainability Beert Kuiken Director Company: Octanorm Portfolio • Health and safety • Onboarding • Podcasts • Net zero carbon events • Sustainability Chad Botha Director Company: Inspire Furniture Hire Portfolio • Industry networking • Technology • Marketing • Skills development

Chad Botha.

Gabi Babinszky Director Company: Brandex Portfolio • Legal Requirements • Audio visual • Technology Kerry-Lee Bester Director Company: Brilliant Branding Portfolio • Health and safety • Marketing and events • Networking Liam Beattie Director/WC Chair Company: HOTT 3D Portfolio • Run WC forum • Podcasts • Communication • Social media • Net zero carbon events • Sustainability

Gabi Babinszky.

Kerry-Lee Bester.

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PAGE EXSA STRAP NEWS

Liam Beattie.

Sandile Dlamini Director Company: Anzamode Portfolio • SAEC representative • Government interaction Ashona Maharaj KwaZulu Chair/Venue Forum Durban ICC Portfolio • Running KZN Forum • Venue liaison • Marketing • Communication

www.businesseventsafrica.com

Sandile Dlamini.

Ashona Maharaj.

Gavin Burgess.

Gavin Burgess Head of social media Company: Technology Partners Portfolio • Runs all social media • Technological • Media integration Nic Curle Head of individual members Individual member Portfolio • Individual member growth and development • Branding • Website and social media • Deputy Chair WC forum

Nic Curle.

Business Events Africa May 2022 37

Business Events Africa — May 2022

Articles inside